date:20060718

Everything I've seen and heard from various BMC sources has said "late Q3", 
which translates (to me, anyway) to late September-ish.  As with all things, it 
will be ready when it's ready.

I'm as anxious as you are until then.  I'm just playing with it, trying to 
learn it on my own.

Rick

From: Action Request System discussion list(ARSList) on behalf of Orndorff, Greg
Sent: Tue 7/18/2006 6:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS as a development system

Rick - how do you know that training for ITSM won't be available until
late September-ish?  Did you hear this from BMC?  All I've been able to
get out of them is that training is "coming soon".  Does anyone out
there know when training will be available (either WBT or in-person) for
ITSM and/or Service Desk?

Thanks,
Greg

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, July 18, 2006 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS as a development system

As soon as I saw ITSM 7, I knew that's the direction they were taking.
ITSM 4-6 has been around for long enough that there are lots of people
who know the app well enough to customize it.  This version is not only
new to us all, but is bigger.  That gives BMC's own P.S. people a leg up
on it over partners and in-house developers, especially since training
won't be available until late September-ish, which means that for all
practical purposes, the expertise won't be widespread until 2007.

BMC is basing its business (and therefore sales) model on ITIL buy-in
from the customer base.  ITSM will get a customer to ITIL compliance far
faster than a custom app set would, even if the developers were
ITIL-trained.  ITIL also works better in an integrated platform
solution, which means more product sales.  It's not like we can go out
and build a discovery platform in ARS.  We'd be hard-pressed to build
ITSM 7 ourselves, which is not something we'd say about previous
versions.

So the decision point that some customers are at right now is whether
ITIL is a standard that they will embrace now, or put off until later,
or until something better comes along.  ARS custom development will be a
very strong alternative in those non-ITIL shops.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Powell
Sent: Tuesday, July 18, 2006 12:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS as a development system

Around two years ago now, I saw a shift in the Remedy/BMC sales staff
who went from being very supportive of our custom ARS apps to suddenly
start asking "when are you going to switch over to ITSM?"  They seemed
to have a list of talking points of why it would be "better" to use
ITSM.  It made sense to me that as a BMC/Remedy sales person you would
encourage your customers to buy the app licenses on top of the ARS
licenses because that was more $$ in the pocket, but I hoped it wasn't a
true shift in the positioning of the ARS product line.

Now that we are seeing RUG/BUG once again be very short on development
topics, maybe there really is a shift within BMC/Remedy to push
customers away from custom apps in ARS and onto ITSM.  Of course they
have always wanted us to buy the apps, but maybe this is a more
conscientious shift in the positioning of the product.

The release of ARS 7.0 was big news to us who follow it, but it didn't
appear to me to be big news on the Remedy or BMC corporate websites
(except the support site).  The ITSM releases are touted.  Even when you
click through the websites for the BSM product line, you get to ITSM
info fairly easily, but you have to dig deep to get to pure ARS details.
In the old Remedy Corporation days, ARS was touted as the foundation to
all things Remedy and was highlighted on the website.

I think you are on to something, John, but I don't think it is
necessarily people just deciding to do less development, but getting
steadily encouraged to move to ITSM and other out-of-the-box solutions
instead of do new, custom development.  I think it has been a planned
focus of the company for a while now (probably to grow their revenue),
but for them to specifically say that publicly would certainly stir our
pot as "Remedy Developers."

Has the rest of the community seen this, or do you think I'm way off on
this one.  I'd be really interested to hear more developer experiences
on this topic.

Mark Powell
[EMAIL PROTECTED]

On 7/3/06, John Sundberg <[EMAIL PROTECTED]> wrote:
> **
>
> Excluding ITSM style applications - are any people doing NEW
> development on ARS for other business systems?
>
> It used to be quite common to build other apps in ARS - but I think it

> is dying off.
>
> If you are building them:
> - what kind of apps are they
> - how did it get justified to build in ARS
> - did you compare it to any other options
> - which ones
> - why did ARS win out
>
> Al

Re: OT:How many Administartors does it take 2 ?

2006-07-18 Thread Steve Burke

We use a customised Helpdesk and have over 700 support staff, 3200
sites and log in excess of 30 cases per year in helpdesk alone. AR
has multiply plugins, including DEXTERRA, Altiris, internal LDAP, and
links to numerous external vendors using EDI and external reporting to
COGNOS.

The over head is not in ARS administration but application admin.

We have 1 fulltime ARS admin with a backup, and 6 application admin.

We are looking at Version 7 as i write and the project may require
addition ARS resources as this appear bigger then Ben Hur

On 7/19/06, Susan Palmer <[EMAIL PROTECTED]> wrote:

**
You are still providing too little information.  If you're just doing
maintenance Admin work, then one.  The number of tickets doesn't matter that
much in that situation.  You are not providing version info but I'll assume
6+ so if you want to archive it's automated.  Are the tickets all in one
form.  It doesn't take that long to create users.  How many groups are
involved?  Are there special permission groups?  Even that doesn't take that
much extra time.

You're not giving information on if you expect there to be additional
modifications to the system.  Theoretically, once it's modified and running,
it just keeps on running.  No work to be done there.

Are you trying to provide info to a client or your own company?  Looking to
get additional admins?  Help us if you want better answers.

Susan

On 7/18/06, Tom Hamill <[EMAIL PROTECTED]> wrote:
>
> **
> OK let me try this again with the correct figures.
>
> I would like to find out on the average about how many ARS Administrators
are needed to maintain a modified out of the box Help Desk system.
> The type of shops I would like hear from are ones that create  250,000-
300,000 tickets per year with about 175 concurrent users.
>
>
> Thank You again for you
help,__20060125___This posting was
submitted with HTML in it___

__20060125___This posting was submitted
with HTML in it___

___
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Re: ARS as a development system

2006-07-18 Thread Orndorff, Greg

Rick - how do you know that training for ITSM won't be available until
late September-ish?  Did you hear this from BMC?  All I've been able to
get out of them is that training is "coming soon".  Does anyone out
there know when training will be available (either WBT or in-person) for
ITSM and/or Service Desk?

Thanks,
Greg

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, July 18, 2006 1:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS as a development system

As soon as I saw ITSM 7, I knew that's the direction they were taking.
ITSM 4-6 has been around for long enough that there are lots of people
who know the app well enough to customize it.  This version is not only
new to us all, but is bigger.  That gives BMC's own P.S. people a leg up
on it over partners and in-house developers, especially since training
won't be available until late September-ish, which means that for all
practical purposes, the expertise won't be widespread until 2007.

BMC is basing its business (and therefore sales) model on ITIL buy-in
from the customer base.  ITSM will get a customer to ITIL compliance far
faster than a custom app set would, even if the developers were
ITIL-trained.  ITIL also works better in an integrated platform
solution, which means more product sales.  It's not like we can go out
and build a discovery platform in ARS.  We'd be hard-pressed to build
ITSM 7 ourselves, which is not something we'd say about previous
versions.

So the decision point that some customers are at right now is whether
ITIL is a standard that they will embrace now, or put off until later,
or until something better comes along.  ARS custom development will be a
very strong alternative in those non-ITIL shops.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Powell
Sent: Tuesday, July 18, 2006 12:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS as a development system

Around two years ago now, I saw a shift in the Remedy/BMC sales staff
who went from being very supportive of our custom ARS apps to suddenly
start asking "when are you going to switch over to ITSM?"  They seemed
to have a list of talking points of why it would be "better" to use
ITSM.  It made sense to me that as a BMC/Remedy sales person you would
encourage your customers to buy the app licenses on top of the ARS
licenses because that was more $$ in the pocket, but I hoped it wasn't a
true shift in the positioning of the ARS product line.

Now that we are seeing RUG/BUG once again be very short on development
topics, maybe there really is a shift within BMC/Remedy to push
customers away from custom apps in ARS and onto ITSM.  Of course they
have always wanted us to buy the apps, but maybe this is a more
conscientious shift in the positioning of the product.

The release of ARS 7.0 was big news to us who follow it, but it didn't
appear to me to be big news on the Remedy or BMC corporate websites
(except the support site).  The ITSM releases are touted.  Even when you
click through the websites for the BSM product line, you get to ITSM
info fairly easily, but you have to dig deep to get to pure ARS details.
In the old Remedy Corporation days, ARS was touted as the foundation to
all things Remedy and was highlighted on the website.

I think you are on to something, John, but I don't think it is
necessarily people just deciding to do less development, but getting
steadily encouraged to move to ITSM and other out-of-the-box solutions
instead of do new, custom development.  I think it has been a planned
focus of the company for a while now (probably to grow their revenue),
but for them to specifically say that publicly would certainly stir our
pot as "Remedy Developers."

Has the rest of the community seen this, or do you think I'm way off on
this one.  I'd be really interested to hear more developer experiences
on this topic.

Mark Powell
[EMAIL PROTECTED]

On 7/3/06, John Sundberg <[EMAIL PROTECTED]> wrote:
> **
>
> Excluding ITSM style applications - are any people doing NEW 
> development on ARS for other business systems?
>
> It used to be quite common to build other apps in ARS - but I think it

> is dying off.
>
> If you are building them:
> - what kind of apps are they
> - how did it get justified to build in ARS
> - did you compare it to any other options
> - which ones
> - why did ARS win out
>
> Also - if you are not building apps - can you explain why.
>
> The reason I am asking:
> I am a longtime AR developer type - and it used to be very common to 
> write apps on ARS - I just see less of it all the time. I am trying to

> find a pattern as to why - and then hopefully come up with a "remedy" 
> for the
> issue:)
>
> (I have lots of reasons why I see less dev on ARS - but I am mostly 
> looking for other people's opinion)
>
> Thanks,
>
> -John
>
>
> John David Sundberg
> 235 East 6th Street,

Re: OT:How many Administartors does it take ?

**
Through my personal experience there are broadly 2 factors on customization projects - cosmetic customization and customization where you require a little more lower level work wherein you might need to build another application that might be driven together with your OTB application.
On cosmetic customizations usually 1 person - that too a part time resource should be sufficient to maintain your application until such times that this resource is able to impart the necessary maintenance schedules or routines developed to the DBA...
On the other hand if you are faced with the task of building applications and customizations wherein there is more development work involved you would require a long time resource or even a permanant resource with the skills of Remedy development, strong database knowledge, knowledge of other tools an added plus..
Regards
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.

- Original Message From: Will Du Chene <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, July 18, 2006 3:49:25 PMSubject: Re: OT:How many Administartors does it take ?
The only answer that I think of is: it depends.The number of administrators and/or support staff is going to depend uponwhat you intend to do with the product once you have it installed. Are youplanning on integrating it with existing systems? What are your supporthours going to be like? What sort of support coverage are you doing toneed?It has been my experience that most AR Admins/Developers are the typicalover-worked,not-happy-unless-they-are-moving-at-mach-2.5-with-the-hair-on-fire types.They dread being idle, require lots of pizza and... Are you buying any ofthis? No? Well, I tried... :-)Most of the implementations which I have been a part of have always had atminimum two admins. One was a primary, and the other was a backup. Havingjust one admin is like having one foot and then expecting to run. Itdoesn't work very well. Vacations, sick days, projects, other work allfactor into it. If you go
with two, you might want to stagger schedules,such that one comes in later in the morning and stays later in the eveningto do release migrations and to extend the coverage window into theevening, etc.One of the larger implementations (over 300 concurrent, numerous apps, theAR System was their pimary tool) had six staff. There were two developers,one manager and three analysts. Another had two developers, one managerand one analyst. Other implementations of around a hundred or so had twoadmins as well.Piece of wisdom: develop sub-administrators or local subject matterexperts. Farm the care and daily feeding of certain aspects of your systemout to them, rather than relying upon your admins to maintain it. Thatwill free them up for more important things.HTH.> Hello All,> I would like to find out on the average how many ARS Administrators are> needed to maintain a modified out of the box
Help Desk system.> The type of shops I would like hear from create 800 - 1000 tickets per> year with about 175 consecutive users.>> Thank You for you help,> Tom>> ___> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org>___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125___This posting was submitted with HTML in it___

Re: Authentication Failed on 7.0 Midtier

I got that on my Flashboards.  The fix was to go into the Mid-Tier, and
where your ARServer name is located, ensure that the password is set
there to the same as the mid-tier password in the Administrator tool.
Once I did that, it worked fine.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, July 18, 2006 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Authentication Failed on 7.0 Midtier

Norm,

Version 7 requires a Mid-tier password to be set on the ARS server and
the the Mid-Tier config. Make sure those match.

You also might want to turn up the Mid-Tier logging level and see if
there are any interesting messages there. (could be firewall stuff, even
on the same box)

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/18/06, Kaiser Norm E CIV USAF 96 CG/SCWOE
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi everyone:
>
>
>
> Can someone tell me what I'm missing? We have 7.0 loaded up on a test 
> server-server and midtier on the same box.  The server is running 
> great, and we have the miditier seemingly installed correctly (config 
> page comes up fine).  When we attempt to pull up a form, we get the 
> logon page correctly, but when we supply the Demo username and 
> password (we set a password), we keep getting Authentication Failed
ARRERR 623.
>
>
>
> Anyone have any ideas on what I'm missing...seems to be something
simple.
>
>
>
> Norm __20060125___This posting was submitted with 
> HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

___
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Re: Authentication Failed on 7.0 Midtier


Norm,

Version 7 requires a Mid-tier password to be set on the ARS server and
the the Mid-Tier config. Make sure those match.

You also might want to turn up the Mid-Tier logging level and see if
there are any interesting messages there. (could be firewall stuff,
even on the same box)

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 7/18/06, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote:

**



Hi everyone:



Can someone tell me what I'm missing? We have 7.0 loaded up on a test
server-server and midtier on the same box.  The server is running great, and
we have the miditier seemingly installed correctly (config page comes up
fine).  When we attempt to pull up a form, we get the logon page correctly,
but when we supply the Demo username and password (we set a password), we
keep getting Authentication Failed ARRERR 623.



Anyone have any ideas on what I'm missing...seems to be something simple.



Norm __20060125___This posting was
submitted with HTML in it___


___
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Re: Authentication Failed on 7.0 Midtier

2006-07-18 Thread David Sanders

**








Hi Norm

 

Go to Admin tool, Server information,
Connection settings and re-enter the Mid-Tier Administration Password.  Then go
to Mid-Tier config page, AR Server Settings, select your server, click Edit and
enter the same password in the Admin Password field.  These passwords must
match and I’ve seen them corrupted during the install process.

 

HTH

 



David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk

 











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Kaiser Norm E CIV
USAF 96 CG/SCWOE
Sent: Tuesday, July 18, 2006 10:44
PM
To: arslist@ARSLIST.ORG
Subject: Authentication Failed on
7.0 Midtier



 

Hi everyone:

 

Can someone tell me what I'm missing? We have 7.0 loaded up
on a test server-server and midtier on the same box.  The server is
running great, and we have the miditier seemingly installed correctly (config
page comes up fine).  When we attempt to pull up a form, we get the logon
page correctly, but when we supply the Demo username and password (we set a
password), we keep getting Authentication Failed ARRERR 623.

 

Anyone have any ideas on what I'm missing...seems to be
something simple.

 

Norm






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Authentication Failed on 7.0 Midtier

2006-07-18 Thread Watson, Matthew (Melbourne)

Hi Norm,
In AR 7, BMC are enforcing the use of application passwords. Make sure your AR Server has an app password set, and also make sure
that when you add the AR Server into your server list in the Mid Tier config
that you enter the app password as well.
We had the same issue here, that was the only way we found
around it.
Cheers,
Matt

From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E
CIV USAF 96 CG/SCWOESent: Wednesday, 19 July 2006 7:44
AMTo: arslist@ARSLIST.ORGSubject: Authentication Failed
on 7.0 Midtier
**

Hi
everyone:
Can someone tell me what I'm
missing? We have 7.0 loaded up on a test server-server and midtier on the same
box. The server is running great, and we have the miditier seemingly
installed correctly (config page comes up fine). When we attempt to pull
up a form, we get the logon page correctly, but when we supply the Demo username and password (we set a password), we keep getting Authentication
Failed ARRERR 623.
Anyone have any ideas on what I'm
missing...seems to be something simple.
Norm__20060125___This posting was
submitted with HTML in it___

**
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__20060125___This posting was submitted with HTML in it___

Re: OT:How many Administartors does it take 2 ?

2006-07-18 Thread Susan Palmer

**
You are still providing too little information.  If you're just doing maintenance Admin work, then one.  The number of tickets doesn't matter that much in that situation.  You are not providing version info but I'll assume 6+ so if you want to archive it's automated.  Are the tickets all in one form.  It doesn't take that long to create users.  How many groups are involved?  Are there special permission groups?  Even that doesn't take that much extra time.  

 
You're not giving information on if you expect there to be additional modifications to the system.  Theoretically, once it's modified and running, it just keeps on running.  No work to be done there.  
 
Are you trying to provide info to a client or your own company?  Looking to get additional admins?  Help us if you want better answers.
 
Susan 
On 7/18/06, Tom Hamill <[EMAIL PROTECTED]> wrote:

** 
OK let me try this again with the correct figures. 
 
I would like to find out on the average about how many ARS Administrators are needed to maintain a modified out of the box Help Desk system. 
The type of shops I would like hear from are ones that create  250,000- 300,000 tickets per year with about 175 concurrent users.  
 
 
Thank You again for you help,__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Authentication Failed on 7.0 Midtier

2006-07-18 Thread Kaiser Norm E CIV USAF 96 CG/SCWOE

**








Hi everyone:

 

Can someone tell me what I'm missing? We have 7.0
loaded up on a test server-server and midtier on the same box.  The
server is running great, and we have the miditier seemingly installed correctly
(config page comes up fine).  When we attempt to pull up a form, we get the
logon page correctly, but when we supply the Demo username and password (we set
a password), we keep getting Authentication Failed ARRERR 623.

 

Anyone have any ideas on what I'm missing...seems
to be something simple.

 

Norm






__20060125___This posting was submitted with HTML in it___

Re: BFS Strong Password 2.5.1 - Errors when setting up software

Maybe it is my email address, try this one if responding,

[EMAIL PROTECTED]

-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, July 18, 2006 4:41 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

Is this question getting out there?  I have not seen any responses in days
to any of my questions I am not sure if it is the forum or just not anyone
responding?

Thanks,

-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, July 18, 2006 2:07 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

I excluded part of the question,  when I install MD5.exe on the server or
can do it on my local workstationl.

A lot of folks have helped me with getting this BFS software running on the
development box.   I have one simple question for those who have run this,
"do you install it on the server? "  or "can you install it on your own
workstation and point the AL to it which will pull it in?"  sorry for the
Remedy 101 question, but I do not have the answer!

Jim

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Friday, July 07, 2006 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

James:

I'm wondering why the MD5 program is being run.  This creates a 'signature'
for a file.  Thus if the file is tampered with, you will be able to tell and
in some cases if the program is used 'creatively', can prevent running a
corrupted or virus-infoected program.

James McKenzie

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, July 07, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software
Importance: High

** 

Anyone else have similar hurdles with "Strong Password"  any suggestions?

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, July 07, 2006 12:32 PM
To: 'arslist@ARSLIST.ORG'
Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up software

I put it on my local workstation and not on the server as that is what the
bfs instructions suggested but perhaps it might be a better idea on the
server?

Jim

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 06, 2006 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

Where is the md5 executable that it is trying to run located?  

If it is on the server (in C:\Program Files\AR System) then the set field
probably should read:

$PROCESS$ @@:"C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

Fred

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, July 06, 2006 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

** 

Okay,  I have not received many responses but I have narrowed down the
$Process$ that might be giving me the error ARERR [341] Cannot run the
requested process

This says:  Run Process on My local work station, "-d"  provides the
location indication and $Clear Password$ is the path.  I am supposed to
running an md5.exe.  Should the exe be on the server instead?

This is how the set field is set up in the active link.:

$PROCESS$ "C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Thursday, July 06, 2006 12:22 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, June 30, 2006 10:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

To all,

I love the strong password workflow, real good stuff, I am having the same
problem as peter back in Oct 2005 and was wondering if any one had a
solution.  Specifically, I am getting the following error message when
trying to change a password:

ARERR [341] Cannot run the requested process

The preceding message occurred during the execution of active link
BFS:USRPWD_ValidatePW14 -- action 1. (ARNOTE 1101)

I checked permissions all look good, nothing seems apparent.

I am running 6.3 without any patches installed.  Any guidance will be
appreciated.  Happy fourth.

James Collins

__20060125___

Re: OT:How many Administartors does it take ?

2006-07-18 Thread Dave Barber

**
Tom,
 
I was the admin for our team, and we were dealing with around 200 tickets per day, ie. 1000 per week, 4k per month, etc.
 
As others have said, its more a question of what you are wanting to do with the system, rather than the number of tickets.  Once its in place and running, you can almost have anyone doing regular day to day admin work, but if you are talking more like regular development, it will depend on the nature of the developments, tasks to be undertaken, etc. that determines how many (developer) admins that you need.

 
(I really don't like the term administrator, the AR Admin tool should really be the AR Developer tool)
 
Regards
 
Dave 
On 18/07/06, Tom Hamill <[EMAIL PROTECTED]> wrote:

** 
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system. 
The type of shops I would like hear from  create  800 - 1000 tickets per year with about 175 consecutive users.  
 
Thank You for you help,
Tom__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Suspected Spam: OT:How many Administartors does it take ?

2006-07-18 Thread Dave Barber

**
Or several bad ones ?
 
Sorry, couldn't resist 
 
Dave 
On 18/07/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:

** 

One.
 
James McKenzie


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Tom HamillSent: Tuesday, July 18, 2006 10:32 AMTo: arslist@ARSLIST.ORG
Subject: Suspected Spam: OT:How many Administartors does it take ? 
** 
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system. 
The type of shops I would like hear from  create  800 - 1000 tickets per year with about 175 consecutive users.  
 
Thank You for you help,
Tom__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: BFS Strong Password 2.5.1 - Errors when setting up software

2006-07-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

Title: RE: BFS Strong Password 2.5.1 - Errors when setting up software
**





James:


I don't know the answer to your question, thus I have not replied.  This maybe why you received no response from the rest of the list.

James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of James Collins
Sent: Tuesday, July 18, 2006 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software


Is this question getting out there?  I have not seen any responses in days to any of my questions I am not sure if it is the forum or just not anyone responding?

Thanks,


-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 18, 2006 2:07 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software




I excluded part of the question,  when I install MD5.exe on the server or
can do it on my local workstationl.




 


A lot of folks have helped me with getting this BFS software running on the
development box.   I have one simple question for those who have run this,
"do you install it on the server? "  or "can you install it on your own
workstation and point the AL to it which will pull it in?"  sorry for the
Remedy 101 question, but I do not have the answer!


 


Jim


 





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Friday, July 07, 2006 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software


 


James:


 


I'm wondering why the MD5 program is being run.  This creates a 'signature'
for a file.  Thus if the file is tampered with, you will be able to tell and
in some cases if the program is used 'creatively', can prevent running a
corrupted or virus-infoected program.


 


James McKenzie


 


 





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of James Collins
Sent: Friday, July 07, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software
Importance: High


** 


 


Anyone else have similar hurdles with "Strong Password"  any suggestions?





From: James Collins [mailto:[EMAIL PROTECTED]] 
Sent: Friday, July 07, 2006 12:32 PM
To: 'arslist@ARSLIST.ORG'
Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up software


 


 


I put it on my local workstation and not on the server as that is what the
bfs instructions suggested but perhaps it might be a better idea on the
server?


 


Jim


 





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 06, 2006 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software


 


Where is the md5 executable that it is trying to run located?  


 


If it is on the server (in C:\Program Files\AR System) then the set field
probably should read:


 


$PROCESS$ @@:"C:\Program Files\AR System\md5.exe" -d"$Clear Password$"


 


Fred


 





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of James Collins
Sent: Thursday, July 06, 2006 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software


** 


Okay,  I have not received many responses but I have narrowed down the
$Process$ that might be giving me the error ARERR [341] Cannot run the
requested process


 


This says:  Run Process on My local work station, "-d"  provides the
location indication and $Clear Password$ is the path.  I am supposed to
running an md5.exe.  Should the exe be on the server instead?


 


 


This is how the set field is set up in the active link.:


 


$PROCESS$ "C:\Program Files\AR System\md5.exe" -d"$Clear Password$"


 





From: James Collins [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, July 06, 2006 12:22 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software


 


 


 





From: James Collins [mailto:[EMAIL PROTECTED]] 
Sent: Friday, June 30, 2006 10:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software


 


To all,


 


I love the strong password workflow, real good stuff, I am having the same
problem as peter back in Oct 2005 and was wondering if any one had a
solution.  Specifically, I am getting the following error message when
trying to change a password:


 


ARERR [341] Cannot run the requested process


 


The preceding message occurred during the executi

Re: BFS Strong Password 2.5.1 - Errors when setting up software

Is this question getting out there?  I have not seen any responses in days
to any of my questions I am not sure if it is the forum or just not anyone
responding?

Thanks,

-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, July 18, 2006 2:07 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

I excluded part of the question,  when I install MD5.exe on the server or
can do it on my local workstationl.

A lot of folks have helped me with getting this BFS software running on the
development box.   I have one simple question for those who have run this,
"do you install it on the server? "  or "can you install it on your own
workstation and point the AL to it which will pull it in?"  sorry for the
Remedy 101 question, but I do not have the answer!

Jim

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Friday, July 07, 2006 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

James:

I'm wondering why the MD5 program is being run.  This creates a 'signature'
for a file.  Thus if the file is tampered with, you will be able to tell and
in some cases if the program is used 'creatively', can prevent running a
corrupted or virus-infoected program.

James McKenzie

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, July 07, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software
Importance: High

** 

Anyone else have similar hurdles with "Strong Password"  any suggestions?

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, July 07, 2006 12:32 PM
To: 'arslist@ARSLIST.ORG'
Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up software

I put it on my local workstation and not on the server as that is what the
bfs instructions suggested but perhaps it might be a better idea on the
server?

Jim

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 06, 2006 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

Where is the md5 executable that it is trying to run located?  

If it is on the server (in C:\Program Files\AR System) then the set field
probably should read:

$PROCESS$ @@:"C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

Fred

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, July 06, 2006 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

** 

Okay,  I have not received many responses but I have narrowed down the
$Process$ that might be giving me the error ARERR [341] Cannot run the
requested process

This says:  Run Process on My local work station, "-d"  provides the
location indication and $Clear Password$ is the path.  I am supposed to
running an md5.exe.  Should the exe be on the server instead?

This is how the set field is set up in the active link.:

$PROCESS$ "C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Thursday, July 06, 2006 12:22 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, June 30, 2006 10:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

To all,

I love the strong password workflow, real good stuff, I am having the same
problem as peter back in Oct 2005 and was wondering if any one had a
solution.  Specifically, I am getting the following error message when
trying to change a password:

ARERR [341] Cannot run the requested process

The preceding message occurred during the execution of active link
BFS:USRPWD_ValidatePW14 -- action 1. (ARNOTE 1101)

I checked permissions all look good, nothing seems apparent.

I am running 6.3 without any patches installed.  Any guidance will be
appreciated.  Happy fourth.

James Collins

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___

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Re: OT:How many Administartors does it take ?


Will,

I would also add to your answer that it depends on how many changes to
the applications are expected over time too.

If the application is customized and "set in stone" then consultants
can be brought in for a few weeks (ok, maybe a few months the buisness
does not really already know what they want done.) and then leave. As
long as just "user work" is needed from that point forward then
"developers" are not really needed at all.

HOWEVER, I really doubt that will be the case for long. There will be
changes needed at somepoint and having to call the consultants back,
over and over again, will get expensive over time. So Plan ahead,
hire one, two or three full time people before you get started. Then
they will have the incumbered knowledge of how the system changed from
day one and they will be very valuable to your org. (Size the group on
expected work, and expand if needed in the first year or two.)

In reality you might find that you need more "user trainers" than
"developers" if your org's user turn over rate is high enough too.
(Again, all questions/details that are more about your org/buisness
than the load/capacity of the AR System.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 7/18/06, Will Du Chene <[EMAIL PROTECTED]> wrote:

The only answer that I think of is: it depends.

The number of administrators and/or support staff is going to depend upon
what you intend to do with the product once you have it installed. Are you
planning on integrating it with existing systems? What are your support
hours going to be like? What sort of support coverage are you doing to
need?

It has been my experience that most AR Admins/Developers are the typical
over-worked,
not-happy-unless-they-are-moving-at-mach-2.5-with-the-hair-on-fire types.
They dread being idle, require lots of pizza and... Are you buying any of
this? No? Well, I tried... :-)

Most of the implementations which I have been a part of have always had at
minimum two admins. One was a primary, and the other was a backup. Having
just one admin is like having one foot and then expecting to run. It
doesn't work very well. Vacations, sick days, projects, other work all
factor into it. If you go with two, you might want to stagger schedules,
such that one comes in later in the morning and stays later in the evening
to do release migrations and to extend the coverage window into the
evening, etc.

One of the larger implementations (over 300 concurrent, numerous apps, the
AR System was their pimary tool) had six staff. There were two developers,
one manager and three analysts. Another had two developers, one manager
and one analyst. Other implementations of around a hundred or so had two
admins as well.

Piece of wisdom: develop sub-administrators or local subject matter
experts. Farm the care and daily feeding of certain aspects of your system
out to them, rather than relying upon your admins to maintain it. That
will free them up for more important things.

HTH.


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Re: Many ARDBC connections

2006-07-18 Thread Thomas Bean

Title: RE: Many ARDBC connections
**

If I understand the question correctly, this is the
work-around solution for ARS 5.1 from the SupportWeb KB. A
single ARDBC plugin instance can connect to any number of LDAP data
sources, the LDAP URL just has to be modified when creating the vendor
form. The only issue is that the plugin will attempt to bind to the LDAP
directory using the info stored in the ARDBC LDAP Configuration form (which only
allows one entry). If the primary ARDBC connection is configured with a
blank Distinguished Name and Password, then you should be able to connect to any
other LDAP source that accepts anonymous connections by simply modifying the URL
when creating the vendor form. Otherwise, it is necessary to run a
separate instance of the arplugin server, which reads from its own
ar.cfg/ar.conf to obtain the login info for the ARDBC plugin (as described in
the KB below).
HTH,
Thomas
# KM-00012275
Can you communicate with more than one directory service when using
ARDBC LDAP? ARS
5.1

Re: ARS as a development system

As soon as I saw ITSM 7, I knew that's the direction they were taking.
ITSM 4-6 has been around for long enough that there are lots of people
who know the app well enough to customize it.  This version is not only
new to us all, but is bigger.  That gives BMC's own P.S. people a leg up
on it over partners and in-house developers, especially since training
won't be available until late September-ish, which means that for all
practical purposes, the expertise won't be widespread until 2007.

BMC is basing its business (and therefore sales) model on ITIL buy-in
from the customer base.  ITSM will get a customer to ITIL compliance far
faster than a custom app set would, even if the developers were
ITIL-trained.  ITIL also works better in an integrated platform
solution, which means more product sales.  It's not like we can go out
and build a discovery platform in ARS.  We'd be hard-pressed to build
ITSM 7 ourselves, which is not something we'd say about previous
versions.

So the decision point that some customers are at right now is whether
ITIL is a standard that they will embrace now, or put off until later,
or until something better comes along.  ARS custom development will be a
very strong alternative in those non-ITIL shops.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Powell
Sent: Tuesday, July 18, 2006 12:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS as a development system

Around two years ago now, I saw a shift in the Remedy/BMC sales staff
who went from being very supportive of our custom ARS apps to suddenly
start asking "when are you going to switch over to ITSM?"  They seemed
to have a list of talking points of why it would be "better" to use
ITSM.  It made sense to me that as a BMC/Remedy sales person you would
encourage your customers to buy the app licenses on top of the ARS
licenses because that was more $$ in the pocket, but I hoped it wasn't a
true shift in the positioning of the ARS product line.

Now that we are seeing RUG/BUG once again be very short on development
topics, maybe there really is a shift within BMC/Remedy to push
customers away from custom apps in ARS and onto ITSM.  Of course they
have always wanted us to buy the apps, but maybe this is a more
conscientious shift in the positioning of the product.

The release of ARS 7.0 was big news to us who follow it, but it didn't
appear to me to be big news on the Remedy or BMC corporate websites
(except the support site).  The ITSM releases are touted.  Even when you
click through the websites for the BSM product line, you get to ITSM
info fairly easily, but you have to dig deep to get to pure ARS details.
In the old Remedy Corporation days, ARS was touted as the foundation to
all things Remedy and was highlighted on the website.

I think you are on to something, John, but I don't think it is
necessarily people just deciding to do less development, but getting
steadily encouraged to move to ITSM and other out-of-the-box solutions
instead of do new, custom development.  I think it has been a planned
focus of the company for a while now (probably to grow their revenue),
but for them to specifically say that publicly would certainly stir our
pot as "Remedy Developers."

Has the rest of the community seen this, or do you think I'm way off on
this one.  I'd be really interested to hear more developer experiences
on this topic.

Mark Powell
[EMAIL PROTECTED]

On 7/3/06, John Sundberg <[EMAIL PROTECTED]> wrote:
> **
>
> Excluding ITSM style applications - are any people doing NEW 
> development on ARS for other business systems?
>
> It used to be quite common to build other apps in ARS - but I think it

> is dying off.
>
> If you are building them:
> - what kind of apps are they
> - how did it get justified to build in ARS
> - did you compare it to any other options
> - which ones
> - why did ARS win out
>
> Also - if you are not building apps - can you explain why.
>
> The reason I am asking:
> I am a longtime AR developer type - and it used to be very common to 
> write apps on ARS - I just see less of it all the time. I am trying to

> find a pattern as to why - and then hopefully come up with a "remedy" 
> for the
> issue:)
>
> (I have lots of reasons why I see less dev on ARS - but I am mostly 
> looking for other people's opinion)
>
> Thanks,
>
> -John
>
>
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> [EMAIL PROTECTED]
>
>
>
> __20060125___This posting was submitted with HTML 
> in it___

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Re: ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function

2006-07-18 Thread Jarl Grøneng


Do you get the same error when using the Driver program?

--
Jarl

On 7/18/06, George Barsan <[EMAIL PROTECTED]> wrote:

Hello list,

I lost a few hours troubleshooting a problem caused by the method
ARDeleteMenu which doesn't seem to work. Although the context is
correctly initialized and works fine for the Util.ARExport run which
is the first step, the ARDeleteMenu (step 2 in the programm) always
fails with the following error (independently if the menu exists or
not):

MessageType: 2
MessageNum: 90
MessageText: Cannot open catalog; Message number = 90
AppendedText:  (0) : RPC: Program not registered
   at com.remedy.arsys.api.Proxy.ARDeleteMenu(Native Method)
   at com.upc.xmlgateway.ArsConnector.deleteMenus(ArsConnector.java:512)
   at com.upc.ar.Worker.handleMenue(Worker.java:70)
   at com.upc.ar.Worker.process(Worker.java:48)
   at com.upc.ar.ArHelper.process(ArHelper.java:37)
   at com.upc.ar.ArHelper.main(ArHelper.java:32)

Has anyone else experienced the same problem? I tested it with the
5.1.2 and 7.0 API & same versions of servers in all possible
combinations (running the Java programm on Windows and the servers on
Solaris).

Many thanks,

George

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Re: OT:How many Administartors does it take ?

2006-07-18 Thread Will Du Chene

The only answer that I think of is: it depends.

The number of administrators and/or support staff is going to depend upon
what you intend to do with the product once you have it installed. Are you
planning on integrating it with existing systems? What are your support
hours going to be like? What sort of support coverage are you doing to
need?

It has been my experience that most AR Admins/Developers are the typical
over-worked,
not-happy-unless-they-are-moving-at-mach-2.5-with-the-hair-on-fire types.
They dread being idle, require lots of pizza and... Are you buying any of
this? No? Well, I tried... :-)

Most of the implementations which I have been a part of have always had at
minimum two admins. One was a primary, and the other was a backup. Having
just one admin is like having one foot and then expecting to run. It
doesn't work very well. Vacations, sick days, projects, other work all
factor into it. If you go with two, you might want to stagger schedules,
such that one comes in later in the morning and stays later in the evening
to do release migrations and to extend the coverage window into the
evening, etc.

One of the larger implementations (over 300 concurrent, numerous apps, the
AR System was their pimary tool) had six staff. There were two developers,
one manager and three analysts. Another had two developers, one manager
and one analyst. Other implementations of around a hundred or so had two
admins as well.

Piece of wisdom: develop sub-administrators or local subject matter
experts. Farm the care and daily feeding of certain aspects of your system
out to them, rather than relying upon your admins to maintain it. That
will free them up for more important things.

HTH.

> Hello All,
> I would like to find out on the average how many ARS Administrators are
> needed to maintain a modified out of the box Help Desk system.
> The type of shops I would like hear from  create  800 - 1000 tickets per
> year with about 175 consecutive users.
>
> Thank You for you help,
> Tom
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

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"Sender address not found in original email" when using e-mail to modify.

2006-07-18 Thread Ron Tavares

**
I am working on an integration with an outside vendor that allows them to update Remedy Requests through e-mails.  This integration works fine as long as the reply comes from the same address as the address the initial e-mail was sent to.  But, the vendor is not set up this way.  the e-mails go to one central address, then get replied to by individuals. Remedy is complaining about this saying that "Sender address not found in original email" (4945).  I've tried changing the security settings of the incomming e-mail box to "Use Security Key", "Use Supplied User Info" and "Use Email From Address".  They all still give me the same error.

 
Is this an absolute requirement, the that the e-mails must match?
Thanks,
.ron
__20060125___This posting was submitted with HTML in it___

OT:How many Administartors does it take 2 ?

2006-07-18 Thread Tom Hamill

**
OK let me try this again with the correct figures. 
 
I would like to find out on the average about how many ARS Administrators are needed to maintain a modified out of the box Help Desk system. 
The type of shops I would like hear from are ones that create  250,000- 300,000 tickets per year with about 175 concurrent users.  
 
 
Thank You again for you help,
__20060125___This posting was submitted with HTML in it___

Re: ARS as a development system

2006-07-18 Thread Mark Powell


Around two years ago now, I saw a shift in the Remedy/BMC sales staff
who went from being very supportive of our custom ARS apps to suddenly
start asking "when are you going to switch over to ITSM?"  They seemed
to have a list of talking points of why it would be "better" to use
ITSM.  It made sense to me that as a BMC/Remedy sales person you would
encourage your customers to buy the app licenses on top of the ARS
licenses because that was more $$ in the pocket, but I hoped it wasn't
a true shift in the positioning of the ARS product line.

Now that we are seeing RUG/BUG once again be very short on development
topics, maybe there really is a shift within BMC/Remedy to push
customers away from custom apps in ARS and onto ITSM.  Of course they
have always wanted us to buy the apps, but maybe this is a more
conscientious shift in the positioning of the product.

The release of ARS 7.0 was big news to us who follow it, but it didn't
appear to me to be big news on the Remedy or BMC corporate websites
(except the support site).  The ITSM releases are touted.  Even when
you click through the websites for the BSM product line, you get to
ITSM info fairly easily, but you have to dig deep to get to pure ARS
details.  In the old Remedy Corporation days, ARS was touted as the
foundation to all things Remedy and was highlighted on the website.

I think you are on to something, John, but I don't think it is
necessarily people just deciding to do less development, but getting
steadily encouraged to move to ITSM and other out-of-the-box solutions
instead of do new, custom development.  I think it has been a planned
focus of the company for a while now (probably to grow their revenue),
but for them to specifically say that publicly would certainly stir
our pot as "Remedy Developers."

Has the rest of the community seen this, or do you think I'm way off
on this one.  I'd be really interested to hear more developer
experiences on this topic.

Mark Powell
[EMAIL PROTECTED]



On 7/3/06, John Sundberg <[EMAIL PROTECTED]> wrote:

**

Excluding ITSM style applications - are any people doing NEW development on
ARS for other business systems?

It used to be quite common to build other apps in ARS - but I think it is
dying off.

If you are building them:
- what kind of apps are they
- how did it get justified to build in ARS
- did you compare it to any other options
- which ones
- why did ARS win out

Also - if you are not building apps - can you explain why.

The reason I am asking:
I am a longtime AR developer type - and it used to be very common to write
apps on ARS - I just see less of it all the time. I am trying to find a
pattern as to why - and then hopefully come up with a "remedy" for the
issue:)

(I have lots of reasons why I see less dev on ARS - but I am mostly looking
for other people's opinion)

Thanks,

-John


John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]



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Question: Abydos Analyser

2006-07-18 Thread T. Dee

We are evaluating Abydos Analyser 3.0

I was wondering if anyone has used Abydos Analyser and do you have any 
comments, feedback, suggestions, etc...

One of our goals is to build an Entity Relationship diagram - any 
suggestions?

Thanks!

Ty

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Re: BFS Strong Password 2.5.1 - Errors when setting up software

I excluded part of the question,  when I install MD5.exe on the server or
can do it on my local workstationl.



 

 



From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Monday, July 17, 2006 5:20 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

 

A lot of folks have helped me with getting this BFS software running on the
development box.   I have one simple question for those who have run this,
"do you install it on the server? "  or "can you install it on your own
workstation and point the AL to it which will pull it in?"  sorry for the
Remedy 101 question, but I do not have the answer!

 

Jim

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Friday, July 07, 2006 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

 

James:

 

I'm wondering why the MD5 program is being run.  This creates a 'signature'
for a file.  Thus if the file is tampered with, you will be able to tell and
in some cases if the program is used 'creatively', can prevent running a
corrupted or virus-infoected program.

 

James McKenzie

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, July 07, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software
Importance: High

** 

 

Anyone else have similar hurdles with "Strong Password"  any suggestions?



From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, July 07, 2006 12:32 PM
To: 'arslist@ARSLIST.ORG'
Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up software

 

 

I put it on my local workstation and not on the server as that is what the
bfs instructions suggested but perhaps it might be a better idea on the
server?

 

Jim

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 06, 2006 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

 

Where is the md5 executable that it is trying to run located?  

 

If it is on the server (in C:\Program Files\AR System) then the set field
probably should read:

 

$PROCESS$ @@:"C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

 

Fred

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, July 06, 2006 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

** 

Okay,  I have not received many responses but I have narrowed down the
$Process$ that might be giving me the error ARERR [341] Cannot run the
requested process

 

This says:  Run Process on My local work station, "-d"  provides the
location indication and $Clear Password$ is the path.  I am supposed to
running an md5.exe.  Should the exe be on the server instead?

 

 

This is how the set field is set up in the active link.:

 

$PROCESS$ "C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

 



From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Thursday, July 06, 2006 12:22 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

 

 

 



From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, June 30, 2006 10:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

 

To all,

 

I love the strong password workflow, real good stuff, I am having the same
problem as peter back in Oct 2005 and was wondering if any one had a
solution.  Specifically, I am getting the following error message when
trying to change a password:

 

ARERR [341] Cannot run the requested process

 

The preceding message occurred during the execution of active link
BFS:USRPWD_ValidatePW14 -- action 1. (ARNOTE 1101)

 

I checked permissions all look good, nothing seems apparent.

 

I am running 6.3 without any patches installed.  Any guidance will be
appreciated.  Happy fourth.

 

James Collins

 

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Re: OT:How many Administartors does it take ?

2006-07-18 Thread Susan Palmer

**
Tom,
 
Do you really mean 800-1000 tickets / month?  Are you defining users as those people actually doing the Remedy work, submitting, resolving etc., as opposed to customers calling with issues?  Are you doing continuous customizations to your modified out of the box HD or plan on just leaving it as is?

 
It may be hard to justify even one whole admin unless you have customization development going on.  What versions are you running?
 
Give us a little more background please.
 
Thanks,
Susan 
On 7/18/06, Tom Hamill <[EMAIL PROTECTED]> wrote:

** 
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system. 
The type of shops I would like hear from  create  800 - 1000 tickets per year with about 175 consecutive users.  
 
Thank You for you help,
Tom__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: OT:How many Administartors does it take ?

**

You don't really mean "800 - 1000 tickets per year" do you??? Thats way lower than most people create on their development boxes per week during a testing phase... You wouldn't even require a full time Remedy Administrator for maintaining that kind of a shop! 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.

- Original Message From: Tom Hamill <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, July 18, 2006 1:32:20 PMSubject: OT:How many Administartors does it take ?** 
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system. 
The type of shops I would like hear from  create  800 - 1000 tickets per year with about 175 consecutive users.  
 
Thank You for you help,
Tom__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Suggestions - DOB

2006-07-18 Thread Heider, Stephen

**



 
Jamie,
 
Another approach is to use a character field to hold 
the formatted DOB that you display, and an integer field to hold the number of 
seconds from today.  The integer field could be used for sorting, searching 
(ie. people with a birthday next month) or performing math (ie. schedule 90-day 
review from hire date).
 
To set the integer field with Set Fields SQL (for SQL 
2000):   SELECT DATEDIFF(s, '$DOB Char$', 
GETDATE())
 
Whereas, $DOB Char$ would contain something like 
"07/18/1980".
 
For validating dates typed in by users run the Set 
Fields SQL:   SELECT ISDATE('$DOB Char$') 
 
If the date is valid then 1 is returned, else 
0.
 
HTH
 
Stephen
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
DeSouzaSent: Tuesday, July 18, 2006 1:05 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Suggestions - 
DOB
** 




Then there is not much you can do on your current version of the ARS as 
that version backwards wasnt compatible to hold dates below the epoch date 
range.. The closest you could get is developing a calender functionality using 3 
display only fields one for the date the other for the month and the last for 
the year - I think that might be possible by building some logic to consider the 
date ranges for specific months and leap year considerations...
 
Using the inputs from these three strings you could build a date 
string..
 
Off course this date string would be only useful as a string and you would 
be very limited to manupulations possible on this string...
 
Regards
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.

- 
Original Message From: "Blodgett, Jamie" 
<[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, July 
18, 2006 11:57:38 AMSubject: Re: Suggestions - DOB** 
So 
sorry . . . I didn't mention the version . . . 
 
ARS 
5.0 (yes, we are unsupported and in process of upgrading now . . . on a test 
box)
Oracle 
8.1
HPUX 
11

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Frank 
  CarusoSent: Tuesday, July 18, 2006 11:17 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: Suggestions - 
  DOB** You did not mention your ARS version but a Date 
  field can hold a date that goes back to BC dates. A date\time field is limited 
  to 12/31/1969
  On 7/18/06, Blodgett, 
  Jamie <[EMAIL PROTECTED]> wrote: 
  How 
are other's handling dates needed in ARS prior to 1/1/70?  (such 
as Date of Birth) I've dug around the archives and KBs, but haven't found 
anything. We have several instances where dates prior to 1/1/70 are 
needed in addition to DOB.  So, it would be nice to know how 
others have tackled this.Thanks!Jamie BlodgettRinker 
Materials Corp.Remedy Application Support 
CONFIDENTIALITY:  The information contained in this 
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named above.   If you are not the intended recipient, you are 
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contact the sender and immediately destroy all copies of the original 
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___UNSUBSCRIBE 
or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior 
  Remedy Engineerwww.specificintegration.com703-376-1249 
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Re: Suspected Spam: OT:How many Administartors does it take ?

2006-07-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

**



One.
 
James McKenzie


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tom 
HamillSent: Tuesday, July 18, 2006 10:32 AMTo: 
arslist@ARSLIST.ORGSubject: Suspected Spam: OT:How many 
Administartors does it take ?
** 
Hello All,
I would like to find out on the average how many ARS Administrators are 
needed to maintain a modified out of the box Help Desk system. 
The type of shops I would like hear from  create  800 - 
1000 tickets per year with about 175 consecutive users.  
 
Thank You for you help,
Tom__20060125___This posting was submitted with 
HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Performance concern about table field off a database table view..

**



I believe the main advantage of a form such as 
SHR:ConsolidatedList is it's ability to bring multiple tables together into a 
single list which would be somewhat more difficult with a creative join 
view.  But you expressed purpose if I understand it properly is the need to 
build a table field on your control panel correct?  If you are not planning 
on using this Remedy View Form (which is based on a view table in the DB that is 
a query of your main custom HD table) as anything more than the source for the 
table field on your control panel then I don't think you will gain anything from 
a performance perspective.  This approach would be a query (Table Field) of 
a query (view) of a table.  I agree that it is simpler than duplicating the 
data to a second form but if your source is only one table to begin with I think 
the easiest and best thing for performance would be to simply base your table 
field off of your main HD form and only display the columns that you want.  
This approach would have the added ability of allowing table drill down allowing 
for easy access to the data in question without 
re-direction.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
DeSouzaSent: Tuesday, July 18, 2006 11:10 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Performance concern about table field 
off a database table view..
** 




No you can create a remedy View form out of a database view of a table.. So 
I have done that before, but was not quite sure what the performance 
impact that would have over larger table and hence had put this question 
out to the list... Apparently I got a response offline from one member here 
who has over 600K records in his main data table that he/she has created a view 
out of, and then created a view form in Remedy and built a table field out 
of that view.. and that works for them much better than the SHR:ConsolidatedList 
in terms of performance..
 
I think creating a view as such from data tables for building a thin view 
of your main table is a great idea and reduces the amount of workflow you 
have to define to build a parallel form as such and increasing data 
redundancy instead of reducinging it... 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.

- 
Original Message From: L. J. Head <[EMAIL PROTECTED]>To: 
arslist@ARSLIST.ORGSent: Tuesday, July 18, 2006 12:33:53 PMSubject: Re: 
Performance concern about table field off a database table view..** 
I may be completely off, and if so I would appreciate it if 
someone simply slaps me, but a View is nothing more than a pre-defined 
query.  It is true at the DB that you can grant permissions to views and 
such but for the purposes of running a remedy table field off of a view that is 
just performing a select from another view (remedy built) or directly off of the 
table itself it won't matter at all.  Since your table field is a 
pre-defined search I think you may be adding a layer of complexity to the 
process that is not needed.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
DeSouzaSent: Thursday, July 13, 2006 6:29 PMTo: 
arslist@ARSLIST.ORGSubject: Performance concern about table field off 
a database table view..
** 
This has been done before so I'm inviting comments from 
those who have done it and are having a heavily used application that might have 
a significantly large number of records in their main data table..
 
This is what I am in the process of designing.. I am 
building a completely custom trouble ticketing application for a cable company. 
Due to the nature of their business where they are going to use this trouble 
ticketing application to ticket network outages reported both manually as well 
as automatically from network monitoring system this table is expected to grow 
rapidly.
 
On the control panel on their home page I need to have a 
table field with a 'thin' list of their open tickets (much the same way as the 
SHR:ConsolidatedList in the ITSM application). The design is that instead of 
having a place holder Remedy data table to push new tickets on creation with the 
functionality to modify and delete enteries in that table, I have elected to 
create a database table view of the main data table with the constraint that it 
would display only tickets that are in an open status eliminating the overhead 
that might be caused by creating an additional table, and the push fields that 
happens on every transaction on the main data table.
 
Then on the control panel I simply build a table 
field that points to that database view of the table.
 
My question is - would this impact performance in 
anyway.. I think this might have a positive impact on the performance.. If any 
of you think otherwise please do write back with reasons why you think it might 
not be the best design to adopt. If any of you think the traditional approach of 
a thinner Remedy fo

Re: OT:How many Administartors does it take ?

2006-07-18 Thread Tim Button

By consecutive I assume you mean concurrent? I assume the system is for 
querying and retrieving data since 1000 tickets a year is an extremely small 
amount for that amount of users, am I correct?


Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]






From: Tom Hamill <[EMAIL PROTECTED]>
Reply-To: arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
Subject: OT:How many Administartors does it take ?
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Hello All,
I would like to find out on the average how many ARS Administrators are
needed to maintain a modified out of the box Help Desk system.
The type of shops I would like hear from  create  800 - 1000 tickets per
year with about 175 consecutive users.

Thank You for you help,
Tom

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Re: How many Administartors does it take ?

2006-07-18 Thread John Hanson

Title: Message
**



Hello,
We've 
got 1 admin; we create ~40,000 Help Desk tickets/year, 600 total users, 
~70-80 concurrent users.
 
John

  
  -Original Message-From: Action Request 
  System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of 
  Tom HamillSent: Tuesday, July 18, 2006 10:32 AMTo: 
  arslist@ARSLIST.ORGSubject: OT:How many Administartors does it take 
  ?** 
  Hello All,
  I would like to find out on the average how many ARS Administrators are 
  needed to maintain a modified out of the box Help Desk system. 
  The type of shops I would like hear from  create  800 
  - 1000 tickets per year with about 175 consecutive users.  
   
  Thank You for you help,
  Tom__20060125___This posting was submitted with 
  HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList

2006-07-18 Thread Dan Hardy

Title: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on
using FreeInternalIdList
**








 

Angus,

 

FWIW, I thought better of this.  While
using the release-mode C run-time may fix your problem, it’s a bad idea
to rely on that fix.

 

Doing so relies on an assumption that
FreeARxyz uses the free() function, and will correctly free memory you allocate
with malloc(), as long as you match version of the C run-time.  This is an
implementation detail of the API.  You should *never* call the FreeARxyz functions unless the entire
structure you are passing was allocated by the API itself.  

 

The Remedy API provides deallocators, but
not allocators; so there is no way to guarantee that you are allocating your
own memory using an allocator compatible with Remedy’s deallocators,
unless the Remedy API allocated the memory itself.  (FWIW, I can’t think
of any other libraries that provides deallocators without allocators, or vice
versa – it’s a bit odd).

 

RTL uses this approach – it never
calls the FreeARxyz functions except on memory allocated directly from an API
call.  It then uses new and delete internally for all of its own allocation.  Yet
another benefit of using it…

 

Dan

 









From: Dan Hardy 
Sent: Tuesday, July 18, 2006 7:45
AM
To: Angus Comber;
arslist@ARSLIST.ORG
Subject: RE: Invalid Address
specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList



 





 





I've seen problems in the past like this if you are
malloc'ing memory with the debug version of the function, and freeing it with
the release mode version.  This is what is happening if you are using the
debug multi-threaded DLL in your compiler options for your own code.  The
Remedy API was compiled using the release-mode multi-threaded DLL (msvcrt.dll
vs msvcrtd.dll with VS 6.0), and the FreeARxxx functions are calling their
code; therefore you have a debug malloc and a release free.  That's very
likely your cause.  You can still compile your project in debug mode to
debug, but switch the release mode C runtime (which you don't need to debug
anyway).





 





Besides that issues, I see two immediate issues in the below
code:





 





1. The memory leak in the for loop.  You need to free
the ARInternalIdList each time - it's leaking it for every entry that matches
except the last one.





2. This code will crash if there are no matching
entries.  In that case, it will call FreeARInternalIdList on an
uninitialized structure, which will cause a memory exception (a free of a bogus
address).  You should almost always initialize your structures, e.g.
ARInternalIdList idList = {0, NULL}.





 





All three of these are several of the many reasons to move
to a later technology, whether it's C++, COM, Java, or .NET.





 





I know you're not interested in getting into VS .NET. 
Even with VS 6.0, you could use the RTL package to simplify the use of the
library with proper objects.  IMHO, "C" code like that below is
too verbose, error prone, and difficult to maintain to be a productive
development environment.  (But really, I don't mean to start a religious
discussion...my "proof" of this is the code comparison at http://rtl.sourceforge.net/doc). 
If I get the time, I'll "translate" the below code for you to show
that it is probably 80% smaller and simpler.





 





Dan










__20060125___This posting was submitted with HTML in it___

OT:How many Administartors does it take ?

2006-07-18 Thread Tom Hamill

**
Hello All,
I would like to find out on the average how many ARS Administrators are needed to maintain a modified out of the box Help Desk system. 
The type of shops I would like hear from  create  800 - 1000 tickets per year with about 175 consecutive users.  
 
Thank You for you help,
Tom
__20060125___This posting was submitted with HTML in it___

Re: Performance concern about table field off a database table view..

**

No you can create a remedy View form out of a database view of a table.. So I have done that before, but was not quite sure what the performance impact that would have over larger table and hence had put this question out to the list... Apparently I got a response offline from one member here who has over 600K records in his main data table that he/she has created a view out of, and then created a view form in Remedy and built a table field out of that view.. and that works for them much better than the SHR:ConsolidatedList in terms of performance..
 
I think creating a view as such from data tables for building a thin view of your main table is a great idea and reduces the amount of workflow you have to define to build a parallel form as such and increasing data redundancy instead of reducinging it... 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.

- Original Message From: L. J. Head <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, July 18, 2006 12:33:53 PMSubject: Re: Performance concern about table field off a database table view..** 
I may be completely off, and if so I would appreciate it if someone simply slaps me, but a View is nothing more than a pre-defined query.  It is true at the DB that you can grant permissions to views and such but for the purposes of running a remedy table field off of a view that is just performing a select from another view (remedy built) or directly off of the table itself it won't matter at all.  Since your table field is a pre-defined search I think you may be adding a layer of complexity to the process that is not needed.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Thursday, July 13, 2006 6:29 PMTo: arslist@ARSLIST.ORGSubject: Performance concern about table field off a database table view..
** 
This has been done before so I'm inviting comments from those who have done it and are having a heavily used application that might have a significantly large number of records in their main data table..
 
This is what I am in the process of designing.. I am building a completely custom trouble ticketing application for a cable company. Due to the nature of their business where they are going to use this trouble ticketing application to ticket network outages reported both manually as well as automatically from network monitoring system this table is expected to grow rapidly.
 
On the control panel on their home page I need to have a table field with a 'thin' list of their open tickets (much the same way as the SHR:ConsolidatedList in the ITSM application). The design is that instead of having a place holder Remedy data table to push new tickets on creation with the functionality to modify and delete enteries in that table, I have elected to create a database table view of the main data table with the constraint that it would display only tickets that are in an open status eliminating the overhead that might be caused by creating an additional table, and the push fields that happens on every transaction on the main data table.
 
Then on the control panel I simply build a table field that points to that database view of the table.
 
My question is - would this impact performance in anyway.. I think this might have a positive impact on the performance.. If any of you think otherwise please do write back with reasons why you think it might not be the best design to adopt. If any of you think the traditional approach of a thinner Remedy form to hold the list information is better please do write about that too and your reasons supporting that approach.
 
I hope to hear from you guys..
 
So far my protype right now on my development box rocks, but since I have never used this approach in a thick data table that has the potential of eventually housing thousands - maybe a few hundred thousand tickets eventually I would love comments from those using this approach and their experiences with it...
 
Note that I will index the necessary columns that are used in the construction of these database views of the data tables in question so as to optimize the view creation.
 
Cheers
 
Joe D'Souza,
Remedy Consultant / Developer,
Shyle Networks,
New Jersey.


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Re: Suggestions - DOB

Then there is not much you can do on your current version of the ARS as that version backwards wasnt compatible to hold dates below the epoch date range.. The closest you could get is developing a calender functionality using 3 display only fields one for the date the other for the month and the last for the year - I think that might be possible by building some logic to consider the date ranges for specific months and leap year considerations...
Using the inputs from these three strings you could build a date string..
Off course this date string would be only useful as a string and you would be very limited to manupulations possible on this string...
Regards
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.

- Original Message From: "Blodgett, Jamie" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, July 18, 2006 11:57:38 AMSubject: Re: Suggestions - DOB**
So sorry . . . I didn't mention the version . . .
ARS 5.0 (yes, we are unsupported and in process of upgrading now . . . on a test box)
Oracle 8.1
HPUX 11

-Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Frank CarusoSent: Tuesday, July 18, 2006 11:17 AMTo: arslist@ARSLIST.ORGSubject: Re: Suggestions - DOB** You did not mention your ARS version but a Date field can hold a date that goes back to BC dates. A date\time field is limited to 12/31/1969
On 7/18/06, Blodgett, Jamie <[EMAIL PROTECTED]> wrote:
How are other's handling dates needed in ARS prior to 1/1/70? (such as Date of Birth) I've dug around the archives and KBs, but haven't found anything. We have several instances where dates prior to 1/1/70 are needed in addition to DOB. So, it would be nice to know how others have tackled this.Thanks!Jamie BlodgettRinker Materials Corp.Remedy Application Support CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited.
If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
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Re: Spam:Re: I don't want my users using the old user tool

2006-07-18 Thread Herb Partlow

Ok... don't open the init form.
When they open their support console or help desk form
Have an active link that check the version. If user version
ss less than desired version pop message with download instructions.

Herb 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, July 18, 2006 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

Unfortunately this won't work for his users...because the 4.x clients
don't
recognize the init form...and won't pop it 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, July 14, 2006 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

Serouche
Here is an option.
Set the remedy application to open an init form.
Include a hidden field to set the version of the user tool connecting. 

Use a Active Link to check the version field.
If the version is not what you want. Pop a message to the screen "blah
blah
blah download lastest version from here"
Download now?
If yes - Open a form with the url to download If no -  message "You will
be
required to download before continuing", close application

Or something like that.
This should give you the control over the message you want presented to
the
user.

You could even get fancy and set up another form to track login and
design
it to accept/give 1 grace log in before they will be forced to download
the
next time they go to log in.

My .02 cents :)

Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Friday, July 14, 2006 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

yes setting the API version is probably the best way. At least for me.
Thanks to Carlos for his precise reference.
Though this solution does not fully satisfy becasue I'd like to have a
nice
message as well explaining the user why he cannot connect anymore and
what
he should do.
The default message coming with the ARSystem could be improved ;-) The
problem is that I don't see how I should set my AL or filters to fire ?
I have choosen that my users will not open the Home page. So I don't
want to
change this as I have more than 500 users.
And so I don't see on which form my AL or filters should fire.
Maybe I shall better create a hidden form to be opened upon connection
...
hmmm ...
Any other idea ?
Serouche

Jacques Andre wrote:

>Hello Serouche
>
>The easiest way to achieve this will be to set the server setting
"Minimum 
>API Setting" (in Admin tool , Server Information , Configuration)
>
>For example, to only allow 6.3 clients to connect to your server, set
the 
>Minimum API version to 11. Please note that this will block any client 
>which does not use the 6.3 API. So if you are using the mid-tier or any

>custom written API, it needs to use the 6.3 API, or it will be blocked.
>
>I suspect the API version for 6.0.1 is 10, but you will need to confirm

>this.
>
>Hope this helps
>
>Jacques Andre
>[EMAIL PROTECTED]
>
>___

>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
>
>  
>

___
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Re: Spam:Re: I don't want my users using the old user tool

Unfortunately this won't work for his users...because the 4.x clients don't
recognize the init form...and won't pop it 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, July 14, 2006 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

Serouche
Here is an option.
Set the remedy application to open an init form.
Include a hidden field to set the version of the user tool connecting. 

Use a Active Link to check the version field.
If the version is not what you want. Pop a message to the screen "blah blah
blah download lastest version from here"
Download now?
If yes - Open a form with the url to download If no -  message "You will be
required to download before continuing", close application

Or something like that.
This should give you the control over the message you want presented to the
user.

You could even get fancy and set up another form to track login and design
it to accept/give 1 grace log in before they will be forced to download the
next time they go to log in.

My .02 cents :)

Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Friday, July 14, 2006 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

yes setting the API version is probably the best way. At least for me.
Thanks to Carlos for his precise reference.
Though this solution does not fully satisfy becasue I'd like to have a nice
message as well explaining the user why he cannot connect anymore and what
he should do.
The default message coming with the ARSystem could be improved ;-) The
problem is that I don't see how I should set my AL or filters to fire ?
I have choosen that my users will not open the Home page. So I don't want to
change this as I have more than 500 users.
And so I don't see on which form my AL or filters should fire.
Maybe I shall better create a hidden form to be opened upon connection ...
hmmm ...
Any other idea ?
Serouche

Jacques Andre wrote:

>Hello Serouche
>
>The easiest way to achieve this will be to set the server setting
"Minimum 
>API Setting" (in Admin tool , Server Information , Configuration)
>
>For example, to only allow 6.3 clients to connect to your server, set
the 
>Minimum API version to 11. Please note that this will block any client 
>which does not use the 6.3 API. So if you are using the mid-tier or any

>custom written API, it needs to use the 6.3 API, or it will be blocked.
>
>I suspect the API version for 6.0.1 is 10, but you will need to confirm

>this.
>
>Hope this helps
>
>Jacques Andre
>[EMAIL PROTECTED]
>
>___

>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
>
>  
>

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Re: Many ARDBC connections

Dmitry,

AREA is a specialized plugin to ONLY support
authentication/authorization data for ARS.
ARDBC is a more generalized plugin to support access to external to
ARS data sources.

Here is the rub...
   In versions prior to ARS v7, the ARS server could support multiple
"User" forms. Any form that had the right field ID's were considered a
User form. (101,102,103, and a few others) So you could have written
an ARDBC that exposed an LDAP directory as such a form leaving the
password blank. (If Remedy would expose the way the ARS server reads
password values, or have allowed a way for an admin to tell the ARS
server that "this password value is stored in clear text" then you
could have skipped the next part. However, they did not do that.
So...) Then use the Cross Reference Blank Password option to allow
your AREA plugin to verify the users supplied password against all
appropriate system(s). So your AREA plugin would check as many systems
(LDAP, AD, UNIX OS, flat file(s), etc..) and return the a valid
session, or an invalid session with the users Group
List(authorizations). If you had a second, third, etc.. form, maybe
based on the same ARDBC plugin, but looking at yet another data set
then you could have all of those sets of data as "User" data for your
ARS server.

I even remember an "AREA HUB" plugin, but I think that might have been
created for v6. (maybe v5, I am just not sure which) It's job was to
let you use multiple AREA plugins in sequence. Essentially allowing
multiple AREA plugins. I am unsure how supported the Hub ever was too.

The point I was trying to make is that the OOB (Out Of the Box)
AREA-LDAP plugin is not the full extent of what you could do in the
previous versions. It was(and is) simply a vendor supported example of
what the plugins can do.

Sure v7 gives you more OOB options based on a more complicated
configuration options. However the base potential does not appear to
be expanded to me. In fact, the subtraction of the support for
multiple User forms appears to be a real minus in my book. (See other
thread on that topic if you want more commentary on it.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/18/06, Bezhenar, Dmitry <[EMAIL PROTECTED]> wrote:

Hi Carey,

What do you mean by "just had to write the second, third,... n th, ARDBC 
yourself" ??
What is the difference between writing an ARDBC and writing an AREA Plugin?

Thank you.

Kind Regards
Dmitry Bezhenar

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Tuesday, July 18, 2006 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Many ARDBC connections

Rick,

v5 could do that. You just had to write the second, third,... n th,
ARDBC yourself. Or, if we are talking about AREA LDAP connections,
then you had to write your own AREA plugin.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/18/06, Rick Cook <[EMAIL PROTECTED]> wrote:
> From what I have heard, the answer is that it does.  Read the docs for
> more info.
>
> Rick
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
> Sent: Monday, July 17, 2006 11:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Many ARDBC connections
>
> Hello List,
>
> Does ARS 7 support more than 1 concurrent ARDBC connections to different
> LDAP servers?
>
> Thank you.
>
>
> Kind Regards / C ?
> Dmitry Bezhenar

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Re: Performance concern about table field off a database table view..

**



I may be completely off, and if so I would appreciate it if 
someone simply slaps me, but a View is nothing more than a pre-defined 
query.  It is true at the DB that you can grant permissions to views and 
such but for the purposes of running a remedy table field off of a view that is 
just performing a select from another view (remedy built) or directly off of the 
table itself it won't matter at all.  Since your table field is a 
pre-defined search I think you may be adding a layer of complexity to the 
process that is not needed.


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe 
DeSouzaSent: Thursday, July 13, 2006 6:29 PMTo: 
arslist@ARSLIST.ORGSubject: Performance concern about table field off 
a database table view..
** 
This has been done before so I'm inviting comments from 
those who have done it and are having a heavily used application that might have 
a significantly large number of records in their main data table..
 
This is what I am in the process of designing.. I am 
building a completely custom trouble ticketing application for a cable company. 
Due to the nature of their business where they are going to use this trouble 
ticketing application to ticket network outages reported both manually as well 
as automatically from network monitoring system this table is expected to grow 
rapidly.
 
On the control panel on their home page I need to have a 
table field with a 'thin' list of their open tickets (much the same way as the 
SHR:ConsolidatedList in the ITSM application). The design is that instead of 
having a place holder Remedy data table to push new tickets on creation with the 
functionality to modify and delete enteries in that table, I have elected to 
create a database table view of the main data table with the constraint that it 
would display only tickets that are in an open status eliminating the overhead 
that might be caused by creating an additional table, and the push fields that 
happens on every transaction on the main data table.
 
Then on the control panel I simply build a table 
field that points to that database view of the table.
 
My question is - would this impact performance in 
anyway.. I think this might have a positive impact on the performance.. If any 
of you think otherwise please do write back with reasons why you think it might 
not be the best design to adopt. If any of you think the traditional approach of 
a thinner Remedy form to hold the list information is better please do write 
about that too and your reasons supporting that approach.
 
I hope to hear from you guys..
 
So far my protype right now on my development 
box rocks, but since I have never used this approach in a thick data table 
that has the potential of eventually housing thousands - maybe a few hundred 
thousand tickets eventually I would love comments from those using this approach 
and their experiences with it...
 
Note that I will index the necessary columns that are 
used in the construction of these database views of the data tables in question 
so as to optimize the view creation.
 
Cheers
 
Joe D'Souza,
Remedy Consultant / Developer,
Shyle Networks,
New Jersey.


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submitted with HTML in it___
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Re: Suggestions - DOB

**



Ah, well then that would be a problem.  You could 
display the DDMMYY elements as discrete integer fields 
(or drop-down lists) or as a single character field, but data 
validation and enforcing a single format might be difficult on that.  But 
if you're upgrading anyway, it might not be worth re-doing not only the code, 
but the data, once you upgrade and can use Date fields.  That's your 
call.





Rick


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, 
JamieSent: Tuesday, July 18, 2006 8:58 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Suggestions - 
DOB
** 

So 
sorry . . . I didn't mention the version . . . 
 
ARS 
5.0 (yes, we are unsupported and in process of upgrading now . . . on a test 
box)
Oracle 
8.1
HPUX 
11

  -Original Message-From: Action Request System 
  discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Frank 
  CarusoSent: Tuesday, July 18, 2006 11:17 AMTo: 
  arslist@ARSLIST.ORGSubject: Re: Suggestions - 
  DOB** You did not mention your ARS version but a Date 
  field can hold a date that goes back to BC dates. A date\time field is limited 
  to 12/31/1969
  On 7/18/06, Blodgett, 
  Jamie <[EMAIL PROTECTED]> wrote: 
  How 
are other's handling dates needed in ARS prior to 1/1/70?  (such 
as Date of Birth) I've dug around the archives and KBs, but haven't found 
anything. We have several instances where dates prior to 1/1/70 are 
needed in addition to DOB.  So, it would be nice to know how 
others have tackled this.Thanks!Jamie BlodgettRinker 
Materials Corp.Remedy Application Support 
CONFIDENTIALITY:  The information contained in this 
transmission may contain privileged and confidential 
information.   It is intended only for the use of the person(s) 
named above.   If you are not the intended recipient, you are 
hereby notified that any review, dissemination, distribution or duplication 
of this communication, and the information contained in it, is strictly 
prohibited.   If you are not the intended recipient, please 
contact the sender and immediately destroy all copies of the original 
message. 
___UNSUBSCRIBE 
or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior 
  Remedy Engineerwww.specificintegration.com703-376-1249 
  __20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with 
HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Suggestions - DOB

2006-07-18 Thread Blodgett, Jamie

So
sorry . . . I didn't mention the version . . .
ARS
5.0 (yes, we are unsupported and in process of upgrading now . . . on a test
box)
Oracle
8.1
HPUX
11

-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Frank
CarusoSent: Tuesday, July 18, 2006 11:17 AMTo:
arslist@ARSLIST.ORGSubject: Re: Suggestions -
DOB** You did not mention your ARS version but a Date
field can hold a date that goes back to BC dates. A date\time field is limited
to 12/31/1969
On 7/18/06, Blodgett,
Jamie <[EMAIL PROTECTED]> wrote:
How
are other's handling dates needed in ARS prior to 1/1/70? (such
as Date of Birth) I've dug around the archives and KBs, but haven't found
anything. We have several instances where dates prior to 1/1/70 are
needed in addition to DOB. So, it would be nice to know how
others have tackled this.Thanks!Jamie BlodgettRinker
Materials Corp.Remedy Application Support
CONFIDENTIALITY: The information contained in this
transmission may contain privileged and confidential
information. It is intended only for the use of the person(s)
named above. If you are not the intended recipient, you are
hereby notified that any review, dissemination, distribution or duplication
of this communication, and the information contained in it, is strictly
prohibited. If you are not the intended recipient, please
contact the sender and immediately destroy all copies of the original
message.
___UNSUBSCRIBE
or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior
Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

__20060125___This posting was submitted with HTML in it___

Re: OT: Visio / ARS

2006-07-18 Thread Susan Palmer

**
I never did get a Database menu and it did not bring any information into the visio file.  So I was not successful in V2003.
On 7/18/06, Susan Bentley <[EMAIL PROTECTED]> wrote:

** 


Is this possible in Visio 2002?  Don't seem to have the same options for linking to database.
 

Susan Bentley
Service Management AnalystICT ServicesCorporate Resources DirectorateWest GEast Sussex County CouncilP.O. Box 3County HallSt. Anne's CrescentLewes BN7 1SF
Tel: (01273) 481610Fax: (01273) 481978Email: 
[EMAIL PROTECTED] 
Come and visit us at the 

ICT Services Roadshow, coming to an office near you, throughout July/August 2006!Find out more on the ICT Services Intranet pages or contact the Corporate Servicedesk. 

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-Original Message-From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of 
Susan PalmerSent: 17 July 2006 18:42To: 
arslist@ARSLIST.ORGSubject: Re: OT: Visio / ARS
 

** 

Found it under Tools / Add-Ons / Link to Database and a wizard appears.  You log in via the odbc connection and select a table.  


 

I haven't gotten any output so apparently I'm not doing something right from that point but will keep working at it.

 

Susan 

On 7/17/06, Susan Palmer <
[EMAIL PROTECTED]> wrote: 


Hi Roger,

 

I'm looking for that template.  I have Visio 2003 and even went to the website but do not find anything referring to Database Model, alot of Network Diagrams.  It's not in my full install of Visio either.  Any hints as to where to find it? 


 

Thanks,


Susan 


On 7/16/06, Roger Medsker <
 [EMAIL PROTECTED]> wrote: 



Visio will allow you to reverse engineer a database. It seems to me youcould do this with Visio 2002 but I no longer have that version so can't 
verify. Visio 2003 will do it. As Herb said create a new drawing using theDatabase Model Diagram template. That adds a "Database" menu. ChooseDatabase -> Reverse Engineer. This starts a wizard that will allow you to 
connect to any ODBC compliant database and Visio will create databaseentities for each table you choose.Roger MedskerBluestem Consulting Group LLCOffice: 319-354-0413Mobile: 319-400-2828
[EMAIL PROTECTED]-Original Message-From: Action Request System discussion list(ARSList)[mailto:
 arslist@ARSLIST.ORG] On Behalf Of Tyrone Dee Sent: Friday, July 14, 2006 7:38 AMTo: 
arslist@ARSLIST.ORGSubject: Re: OT: Visio / ARSHerb - does it still do this?  If so what version do I need, etc..Thanks.-Original Message-From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Herb Partlow
Sent: July 13, 2006 7:26 PM To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARSIt can. I used it on several occasion. After creating the drawing I sent the drawing to my wife and she changed the setting of the drawing and ran it off on her plotter. I had a nice wall size drawing I used to show staff and
other developers where we were at.Herb-Original Message- From: Action Request System discussion list(ARSList)[mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Tyrone DeeSent: Thursday, July 13, 2006 4:18 PMTo: 
arslist@ARSLIST.ORGSubject: Re: OT: Visio / ARS I was certain that Visio could document your workflow on it's own.-Original Message-From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Herb Partlow
Sent: July 13, 2006 2:38 PM To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARSYou can use Visio to document/draw relationships diagram. Open visioChoose Database TemplateChoose database model diagramAnd then experiment with what works best for you
Herb-Original Message-From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Bill EstepSent: Thursday, July 13, 2006 11:22 AM To: 
arslist@ARSLIST.ORGSubject: Re: OT: Visio / ARS -BEGIN PGP SIGNED MESSAGE- Hash: SHA1Howdy,The IT Masters Suite did this, but it was absorbed by Remedy anddiscontinued.  Some folks have said it became part of the developers suite, 
but that is a product I am not familiar with. I don't know of anything that will do this today.Bill Estep
http://www.clubreading.comOn Jul 13, 2006, at 9:24 AM, T. Dee wrote: > A long time ago in a galaxy far far away ... Visio use to draw a> diagram / flow chart from integrating with ARS.> 
> Does anyone remember this?>> Can this still be done?  If so what version of Visio will this work > with?>> THANKS!>> __ 
> _> UNSUBSCRIBE or access ARSlist Archives at 
http://www.wwrug.org >-BEGIN PGP SIGNATURE-Version: GnuPG v1.4.3 (Darwin)iD8DBQFEto9FgPRYzF5ewtERAjnCAJsFhYJ/j2KNzcZCMiKNUVOZDUJouACgrymJvs6MURBX0zUydJ3L9383gfc==/UNd-END P

Re: Many ARDBC connections

2006-07-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

Title: RE: Many ARDBC connections
**





Rick and Carey:


I think that Rick is correct.  Version 6.3 required that you drop one connection in order to establish a second connection on another LDAP server.  

This additional/upgraded functionality is one of the 'selling' points of ARS 7.0.


James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, July 18, 2006 8:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Many ARDBC connections


Matt, I think the question was whether more than one CONCURRENT connection was supported.  V7 is the first version that does that, from what I have seen and heard.

Rick


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carey Matthew Black
Sent: Tuesday, July 18, 2006 7:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Many ARDBC connections


Rick,


v5 could do that. You just had to write the second, third,... n th, ARDBC yourself. Or, if we are talking about AREA LDAP connections, then you had to write your own AREA plugin.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)


Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 7/18/06, Rick Cook <[EMAIL PROTECTED]> wrote:
> From what I have heard, the answer is that it does.  Read the docs for


> more info.
>
> Rick
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Bezhenar, Dmitry
> Sent: Monday, July 17, 2006 11:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Many ARDBC connections
>
> Hello List,
>
> Does ARS 7 support more than 1 concurrent ARDBC connections to 
> different LDAP servers?
>
> Thank you.
>
>
> Kind Regards / C ?
> Dmitry Bezhenar



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Re: Many ARDBC connections

2006-07-18 Thread Bezhenar, Dmitry

OK, Thank you, Rick.

Unfortunately I do not have acces to the v7 docs currently. 

Kind Regards / C ?
Dmitry Bezhenar

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rick Cook
Sent: Tuesday, July 18, 2006 7:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Many ARDBC connections

Matt, I think the question was whether more than one CONCURRENT
connection was supported.  V7 is the first version that does that, from
what I have seen and heard.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, July 18, 2006 7:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Many ARDBC connections

Rick,

v5 could do that. You just had to write the second, third,... n th,
ARDBC yourself. Or, if we are talking about AREA LDAP connections, then
you had to write your own AREA plugin.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/18/06, Rick Cook <[EMAIL PROTECTED]> wrote:
> From what I have heard, the answer is that it does.  Read the docs for

> more info.
>
> Rick
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
> Sent: Monday, July 17, 2006 11:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Many ARDBC connections
>
> Hello List,
>
> Does ARS 7 support more than 1 concurrent ARDBC connections to 
> different LDAP servers?
>
> Thank you.
>
>
> Kind Regards / C ?
> Dmitry Bezhenar

___
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Re: Many ARDBC connections

2006-07-18 Thread Bezhenar, Dmitry

Hi Carey, 

What do you mean by "just had to write the second, third,... n th, ARDBC 
yourself" ??
What is the difference between writing an ARDBC and writing an AREA Plugin?

Thank you.

Kind Regards
Dmitry Bezhenar

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Tuesday, July 18, 2006 6:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Many ARDBC connections

Rick,

v5 could do that. You just had to write the second, third,... n th,
ARDBC yourself. Or, if we are talking about AREA LDAP connections,
then you had to write your own AREA plugin.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/18/06, Rick Cook <[EMAIL PROTECTED]> wrote:
> From what I have heard, the answer is that it does.  Read the docs for
> more info.
>
> Rick
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
> Sent: Monday, July 17, 2006 11:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Many ARDBC connections
>
> Hello List,
>
> Does ARS 7 support more than 1 concurrent ARDBC connections to different
> LDAP servers?
>
> Thank you.
>
>
> Kind Regards / C ?
> Dmitry Bezhenar

___
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Re: Many ARDBC connections

Matt, I think the question was whether more than one CONCURRENT
connection was supported.  V7 is the first version that does that, from
what I have seen and heard.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, July 18, 2006 7:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Many ARDBC connections

Rick,

v5 could do that. You just had to write the second, third,... n th,
ARDBC yourself. Or, if we are talking about AREA LDAP connections, then
you had to write your own AREA plugin.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/18/06, Rick Cook <[EMAIL PROTECTED]> wrote:
> From what I have heard, the answer is that it does.  Read the docs for

> more info.
>
> Rick
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
> Sent: Monday, July 17, 2006 11:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Many ARDBC connections
>
> Hello List,
>
> Does ARS 7 support more than 1 concurrent ARDBC connections to 
> different LDAP servers?
>
> Thank you.
>
>
> Kind Regards / C ?
> Dmitry Bezhenar

___
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Re: Suggestions - DOB

Well, for starters, you could use Date fields instead of Date/Time
fields.  Those go back before any of us (except for Dick Clark) were
born.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie
Sent: Tuesday, July 18, 2006 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Suggestions - DOB

How are other's handling dates needed in ARS prior to 1/1/70?  (such as
Date of Birth) I've dug around the archives and KBs, but haven't found
anything.

We have several instances where dates prior to 1/1/70 are needed in
addition to DOB.  So, it would be nice to know how others have tackled
this.

Thanks!

Jamie Blodgett
Rinker Materials Corp.
Remedy Application Support


CONFIDENTIALITY:  The information contained in this transmission may
contain privileged and confidential information.   It is intended only
for the use of the person(s) named above.   If you are not the intended
recipient, you are hereby notified that any review, dissemination,
distribution or duplication of this communication, and the information
contained in it, is strictly prohibited.   If you are not the intended
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Re: BFS Strong Password 2.5.1 - Errors when setting up software

-Original Message-
From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, July 18, 2006 10:02 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

I excluded part of the question,  when I install MD5.exe on the server or
can do it on my local workstationl.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV
Crane, Code 0552
Sent: Monday, July 17, 2006 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

BFS Strong Password installs on the server as AR System forms.

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Monday, July 17, 2006 5:20 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

A lot of folks have helped me with getting this BFS software running on the
development box.   I have one simple question for those who have run this,
"do you install it on the server? "  or "can you install it on your own
workstation and point the AL to it which will pull it in?"  sorry for the
Remedy 101 question, but I do not have the answer!

Jim

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Friday, July 07, 2006 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

James:

I'm wondering why the MD5 program is being run.  This creates a 'signature'
for a file.  Thus if the file is tampered with, you will be able to tell and
in some cases if the program is used 'creatively', can prevent running a
corrupted or virus-infoected program.

James McKenzie

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, July 07, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software
Importance: High

** 

Anyone else have similar hurdles with "Strong Password"  any suggestions?

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, July 07, 2006 12:32 PM
To: 'arslist@ARSLIST.ORG'
Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up software

I put it on my local workstation and not on the server as that is what the
bfs instructions suggested but perhaps it might be a better idea on the
server?

Jim

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 06, 2006 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

Where is the md5 executable that it is trying to run located?  

If it is on the server (in C:\Program Files\AR System) then the set field
probably should read:

$PROCESS$ @@:"C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

Fred

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, July 06, 2006 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

** 

Okay,  I have not received many responses but I have narrowed down the
$Process$ that might be giving me the error ARERR [341] Cannot run the
requested process

This says:  Run Process on My local work station, "-d"  provides the
location indication and $Clear Password$ is the path.  I am supposed to
running an md5.exe.  Should the exe be on the server instead?

This is how the set field is set up in the active link.:

$PROCESS$ "C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Thursday, July 06, 2006 12:22 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, June 30, 2006 10:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

To all,

I love the strong password workflow, real good stuff, I am having the same
problem as peter back in Oct 2005 and was wondering if any one had a
solution.  Specifically, I am getting the following error message when
trying to change a password:

ARERR [341] Cannot run the requested process

The preceding message occurred during the execution of active link
BFS:USRPWD_ValidatePW14 -- action 1. (ARNOTE 1101)

I checked permissions all look good, nothing seems apparent.

I am running 6.3 without any patches installed.  Any guidance w

Re: Suggestions - DOB

2006-07-18 Thread Frank Caruso

**
You did not mention your ARS version but a Date field can hold a date that goes back to BC dates. A date\time field is limited to 12/31/1969On 7/18/06, Blodgett, Jamie
 <[EMAIL PROTECTED]> wrote:How are other's handling dates needed in ARS prior to 1/1/70?  (such as Date of Birth) I've dug around the archives and KBs, but haven't found anything.
We have several instances where dates prior to 1/1/70 are needed in addition to DOB.  So, it would be nice to know how others have tackled this.Thanks!Jamie BlodgettRinker Materials Corp.Remedy Application Support
CONFIDENTIALITY:  The information contained in this transmission may contain privileged and confidential information.   It is intended only for the use of the person(s) named above.   If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited.   If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message.
___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

Re: Suggestions - DOB

**

Jamie,
 
I would think the Remedy Date field (not Date/Time field) would able to handle this requirement... I'm sure you do not quite require the Date/Time Field for DOB's anyway as its not too critical for most applications to know the exact time of birth...
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Time Warner Cable Project,
Virginia.
 

- Original Message From: "Blodgett, Jamie" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, July 18, 2006 10:50:47 AMSubject: Suggestions - DOB
How are other's handling dates needed in ARS prior to 1/1/70?  (such as Date of Birth) I've dug around the archives and KBs, but haven't found anything.We have several instances where dates prior to 1/1/70 are needed in addition to DOB.  So, it would be nice to know how others have tackled this.Thanks!Jamie BlodgettRinker Materials Corp.Remedy Application SupportCONFIDENTIALITY:  The information contained in this transmission may contain privileged and confidential information.   It is intended only for the use of the person(s) named above.   If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited.   If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original
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Re: Maximum Filters for an Operation

2006-07-18 Thread Heider, Stephen

**



 
Hi Kalyan,
 
I was actually looking for a method of tracking the 
total filters as they were running.  However I don't think this is 
possible for ARS with the current versions.  
 
As it is now the only way to find out if an update has 
a lot of filters queued in a transaction is when it reaches the 'Maximum 
Filters for an Operation' setting in the Admin Tool and adds an entry to the 
error log.  What I was hoping for is to learn of queued filters (there may 
be a better term for this) that are *almost* at the 'Maximum Filters for an 
Operation'  setting.  This would allow me to research why a certain 
update is approaching the max limit.  I would rather fix something before 
it causes problems instead of after.  Right now I could have many updates 
that are close to the max filters setting and never know it.
 
Stephen


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna 
NethySent: Tuesday, July 18, 2006 2:18 AMTo: 
arslist@ARSLIST.ORGSubject: Re: Maximum Filters for an 
Operation
** 
Hi Stephen,
 
In the Server Information Window in Admin tool, Advanced tab, you'll find 
this setting.
 
Regards,
Kalyan.
"Heider, Stephen" <[EMAIL PROTECTED]> wrote:
Does 
  anyone know of a way to track the maximum filters for an 
  operation?I want to be able to see how the total number of filters 
  increase anddecrease as workflow executes. There could be operations that 
  peak nearthe 'Maximum Filters for an Operation' setting yet I would not 
  know it.The only time I receive any indication is seeing the Too Many 
  Filterserror in the error log.Is this possible with ARS or a 
  third-party product?StephenARS 
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Re: OT: Visio / ARS

2006-07-18 Thread Susan Bentley

**

Is this
possible in Visio 2002?  Don’t seem to have the same options for linking
to database.

Susan Bentley
Service Management Analyst
ICT Services
Corporate Resources Directorate
West G
East Sussex County Council
P.O. Box 3
County Hall
St. Anne's Crescent
Lewes BN7 1SF
Tel: (01273) 481610
Fax: (01273) 481978
Email: [EMAIL PROTECTED]

Come
and visit us at the ICT
Services Roadshow, coming to an office near you, throughout
July/August 2006!
Find out more on the ICT Services Intranet pages or contact the Corporate
Servicedesk. 

“We are committed to providing a professional and quality service. We
welcome feedback so please let us know when we have done well and when and how
we could improve our service. Thank you.”

Please do not print this email unless
necessary.

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: 17 July 2006 18:42
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS

** 

Found it under Tools / Add-Ons / Link to Database and a wizard
appears.  You log in via the odbc connection and select a table.  

I haven't gotten any output so apparently I'm not doing something right
from that point but will keep working at it.

Susan

On 7/17/06, Susan
Palmer <[EMAIL PROTECTED]>
wrote: 

Hi Roger,

I'm looking for that template.  I have Visio 2003 and even went to
the website but do not find anything referring to Database Model, alot of
Network Diagrams.  It's not in my full install of Visio either.  Any
hints as to where to find it? 

Thanks,

Susan

On 7/16/06, Roger
Medsker < [EMAIL PROTECTED]>
wrote: 

Visio will allow you to reverse engineer a database. It seems to me you
could do this with Visio 2002 but I no longer have that version so can't 
verify. Visio 2003 will do it. As Herb said create a new drawing using the
Database Model Diagram template. That adds a "Database" menu. Choose
Database -> Reverse Engineer. This starts a wizard that will allow you to 
connect to any ODBC compliant database and Visio will create database
entities for each table you choose.

Roger Medsker
Bluestem Consulting Group LLC
Office: 319-354-0413Mobile: 319-400-2828
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG]
On Behalf Of Tyrone Dee 
Sent: Friday, July 14, 2006 7:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS

Herb - does it still do this?  If so what version do I need, etc..

Thanks.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Herb Partlow
Sent: July 13, 2006 7:26 PM 
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS

It can. I used it on several occasion. After creating the drawing I sent the 
drawing to my wife and she changed the setting of the drawing and ran it off 
on her plotter. I had a nice wall size drawing I used to show staff and
other developers where we were at.

Herb
-Original Message- 
From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG ]
On Behalf Of Tyrone Dee
Sent: Thursday, July 13, 2006 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS 

I was certain that Visio could document your workflow on it's own.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG ]
On Behalf Of Herb Partlow
Sent: July 13, 2006 2:38 PM 
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS

You can use Visio to document/draw relationships diagram. 
Open visio
Choose Database Template
Choose database model diagram

And then experiment with what works best for you

Herb

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]
On Behalf Of Bill Estep
Sent: Thursday, July 13, 2006 11:22 AM 
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS 

-BEGIN PGP SIGNED MESSAGE- 
Hash: SHA1

Howdy,

The IT Masters Suite did this, but it was absorbed by Remedy and
discontinued.  Some folks have said it became part of the developers
suite, 
but that is a product I am not familiar with. 

I don't know of anything that will do this today.

Bill Estep
http://www.clubreading.com

On Jul 13, 2006, at 9:24 AM, T. Dee wrote: 

> A long time ago in a galaxy far far away ... Visio use to draw a
> diagram / flow chart from integrating with ARS.
> 
> Does anyone remember this?
>
> Can this still be done?  If so what version of Visio will this
work 
> with?
>
> THANKS!
>
> __ 

> _
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org 
>

-BEGIN PGP SIGNATURE-
Version: GnuPG v1.4.3 (Darwin)

iD8DBQFEto9FgPRYzF5ewtERAjnCAJsFhYJ/j2KNzcZCMiKNUVOZDUJouACgrymJ
vs6MURBX0zUydJ3L9383gfc=
=/UNd
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Re: Suggestions - DOB

2006-07-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

Title: RE: Suggestions - DOB
**





Jamie


Use a Date field. You can go back to 4173 BC!


James McKenzie
 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blodgett, Jamie
Sent: Tuesday, July 18, 2006 7:51 AM
To: arslist@ARSLIST.ORG
Subject: Suggestions - DOB


How are other's handling dates needed in ARS prior to 1/1/70?  (such as Date of Birth) I've dug around the archives and KBs, but haven't found anything.

We have several instances where dates prior to 1/1/70 are needed in addition to DOB.  So, it would be nice to know how others have tackled this.

Thanks!


Jamie Blodgett
Rinker Materials Corp.
Remedy Application Support



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Re: Cannot translate group name (ARERR 1592)

About the only suggestion I can give is to not create groups with spaces in
their names.  I have had problems with remedy's interpretation of those
before 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Akens
Sent: Tuesday, July 11, 2006 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Cannot translate group name (ARERR 1592)

List,

I have created custom workflow to populate the 112 field with a regular
group based upon certain criteria. When Submitting a new ticket, there are
no issues and the 112 field populates exactly as it should and people with
the correct permissions are able to access the ticket. 

However, when modifying the ticket, I receive the error of

'You cannot translate the group name in the Group List or Assignee Group
field. :  "- Test": Assignee Groups (ARERR 1592)'

and I am unable to save/update the ticket. The odd thing is that the "-
Test" is only part of the group that is in the 112. The full group is "Test
- Test". The database is storing the group as ";10012;", but seems to be
reading the 112 incorrectly. 

I have looked through the error logs unsuccessfully, any help would be
greatly appreciated.

Regards,
Chris

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OT: Open Source Remedy API Utility

2006-07-18 Thread Ben Christenson

**


Hello all,We are excited to announce the beta release of Kinetic 
Link (Klink), an open source web framework providing an easy to use 
xml-over-http interface into Remedy internals. Klink is installed as a web 
application and provides access to Remedy server information, form definitions, 
and entry records on any Remedy server accessible. Our goal was to develop a 
solution allowing developers to use any development environment or programming 
language to easily interact with Remedy systems. Klink is an open source project 
sponsored by Kinetic Data Inc. and is now available as an open beta. For 
more information about this project, please 
see: http://www.kineticdata.com/products/klink.Thanks,Ben 
Christenson
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Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList

2006-07-18 Thread Dan Hardy

Title: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList
**



 
Angus,
I simplified it for you using rtl...this does all the memory management and error handling for you, and is almost exactly the equivalent code.
 
One other note: Your program would be faster if you are able to use GetListEntryWithField and ask for the two field values right there, instead of one API call per entry.  This will work unless you need to access long character or diary fields.
 
The updated code:
 
#include "server.h"
#include 
 
long find2Fields(const std::string &formName, const std::string &szSearchQual, std::string &szField1, std::string &szField2,  long fieldID1, long fieldID2){ try {  rtl::Server server("hardy-remedy", "Demo", ""); // replace with however you set up your server connection (a global, passed in, whatever)  rtl::Qualifier qualifier;  rtl::EntryListFieldValueList entries;  rtl::IdList idList;  rtl::FieldValueMap fieldValues;  server.parseQualification(qualifier, szSearchQual, formName, "");  unsigned int matches = 0;  server.getListEntryWithFields(entries, formName, qualifier, idList, rtl::SortList(), 0, 0, &matches);  if (matches > 0 && entries.size() > 0)  {   rtl::EntryListFieldValueList::iterator iter = entries.begin();   rtl::IdList fieldIdList;   fieldIdList.push_back(fieldID1);   fieldIdList.push_back(fieldID2);   for (; iter != entries.end(); iter++)    {rtl::EntryListFieldValue &entry = *iter;// get the entry with the two fieldsserver.getEntry(fieldValues, formName, entry.getEntryIdList(), fieldIdList);szField1 = fieldValues.get(fieldID1).toString();szField2 = fieldValues.get(fieldID2).toString();   }  }  else  {   cout << "no matches\n";  }  return (matches >= 1) ? 0 : -1; } catch (rtl::Exception &err) {  std::cerr << err.toString().c_str();  return -1; }}
Dan


From: Angus Comber [mailto:[EMAIL PROTECTED]Sent: Tue 7/18/2006 1:45 AMTo: arslist@ARSLIST.ORGCc: Dan HardySubject: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList

Thanks for your help.I am using Visual C++ version 6.  Not interested in getting into the MS .NETnonsense.Ah just changed to link to the release mode multi-threaded DLL - and nowdon't get problem.  What is going on here to cause the crash?Anyway, for what it's worth here is the function belowfunction here:// Eg szFormName = [in] MyNewForm// Eg szSearchQual = [in] 'MyNewField' = "07768385144" OR 'Field2' ="07768385144" OR 'Field3' = "07768385144"// Eg szFieldID1 - [out] string from field1// Eg szFieldID2 - [out] string from field2// Eg fieldID1 - [in] fieldid to get data// Eg fieldID2 - [in] fieldid to get datalong CRemedy::Find2Fields(char* szFormName, char* szSearchQual, char*szFieldID1, char* szFieldID2,long fieldID1, long fieldID2){ARQualifierStruct qualstruct;AREntryListList entry;unsigned int matches = 0;ARInternalIdList idlist;ARFieldValueList fldval;// Loads specified qualification stringint ret = ARLoadARQualifierStruct(&m_ARctrlstruct, szFormName, NULL,szSearchQual,&qualstruct, &m_StatusList);if(ret == 0){// retrieves list of forms on server - we specify form we are interested inhereret = ARGetListEntry(&m_ARctrlstruct, szFormName, &qualstruct, NULL, NULL,NULL,AR_NO_MAX_LIST_RETRIEVE, &entry, &matches, &m_StatusList);if(ret == 0){// printf("matches: %d\n", matches);if(matches > 0){for(int i=0; i < (int)matches; i++){// printf("Entry: %s\n", entry.entryList[i].entryId.entryIdList[0]);idlist.numItems = 2; // need two fieldsidlist.internalIdList =(ARInternalId*)malloc(sizeof(ARInternalId) * idlist.numItems);idlist.internalIdList[0] = fieldID1;idlist.internalIdList[1] = fieldID2;ret=ARGetEntry(&m_ARctrlstruct, szFormName, &entry.entryList[i].entryId,&idlist, &fldval, &m_StatusList);// can specify NULL for idlist to retrieve ALL fieldsif (ret == 0){// fldval.fieldValueList->value.u.charVal is field1 data// fldval.fieldValueList[1].fieldId is fieldid of that fieldstrncpy(szFieldID1, fldval.fieldValueList[0].value.u.charVal, 100);strncpy(szFieldID2, fldval.fieldValueList[1].value.u.charVal, 100);}else{if (m_StatusList.numItems > 0)strcpy(m_strLastErrorMsg, m_StatusList.statusList->messageText);}}}// else// {// printf("no matches\n");// }}// else// {// printf("getlistentry failed\n");// }}// else// {// printf("load qual failed\n");// }// FALSE if declared as stack level variable, TRUE for alloc'd mem forstructFreeARQualifierStruct(&qualstruct, FALSE);FreeAREntryListList(&entry, FALSE);FreeARInternalIdList(&idlist, FALSE);FreeARFieldValueList(&fldval, FALSE);FreeARStatusList(&m_StatusList, FALSE);// freeStruct - A flag indicating whether you need to free the top-levelstructure. If you// allocated memory for the top-level structure, specify 1 (TRUE) to freeboth// the structure and its contents. If you used a stack variable for thetop-level// structure, specify 0 (FALSE) to free only the contents of the structure.if (matches < 1)return -1;return 0;}- Original Messag

Re: Many ARDBC connections


Rick,

v5 could do that. You just had to write the second, third,... n th,
ARDBC yourself. Or, if we are talking about AREA LDAP connections,
then you had to write your own AREA plugin.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 7/18/06, Rick Cook <[EMAIL PROTECTED]> wrote:

From what I have heard, the answer is that it does.  Read the docs for
more info.

Rick


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
Sent: Monday, July 17, 2006 11:56 PM
To: arslist@ARSLIST.ORG
Subject: Many ARDBC connections

Hello List,

Does ARS 7 support more than 1 concurrent ARDBC connections to different
LDAP servers?

Thank you.


Kind Regards / C ?
Dmitry Bezhenar


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Suggestions - DOB

2006-07-18 Thread Blodgett, Jamie

How are other's handling dates needed in ARS prior to 1/1/70?  (such as Date of 
Birth) I've dug around the archives and KBs, but haven't found anything.

We have several instances where dates prior to 1/1/70 are needed in addition to 
DOB.  So, it would be nice to know how others have tackled this.

Thanks!

Jamie Blodgett
Rinker Materials Corp.
Remedy Application Support


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the person(s) named above.   If you are not the intended recipient, you are 
hereby notified that any review, dissemination, distribution or duplication of 
this communication, and the information contained in it, is strictly 
prohibited.   If you are not the intended recipient, please contact the sender 
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Re: Invalid Address specified to RtlFreeHeap( 00870000, 008A1E90 ) on using FreeInternalIdList

2006-07-18 Thread Dan Hardy

Title: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList
**



 
I've seen problems in the past like this if you are malloc'ing memory with the debug version of the function, and freeing it with the release mode version.  This is what is happening if you are using the debug multi-threaded DLL in your compiler options for your own code.  The Remedy API was compiled using the release-mode multi-threaded DLL (msvcrt.dll vs msvcrtd.dll with VS 6.0), and the FreeARxxx functions are calling their code; therefore you have a debug malloc and a release free.  That's very likely your cause.  You can still compile your project in debug mode to debug, but switch the release mode C runtime (which you don't need to debug anyway).
 
Besides that issues, I see two immediate issues in the below code:
 
1. The memory leak in the for loop.  You need to free the ARInternalIdList each time - it's leaking it for every entry that matches except the last one.
2. This code will crash if there are no matching entries.  In that case, it will call FreeARInternalIdList on an uninitialized structure, which will cause a memory exception (a free of a bogus address).  You should almost always initialize your structures, e.g. ARInternalIdList idList = {0, NULL}.
 
All three of these are several of the many reasons to move to a later technology, whether it's C++, COM, Java, or .NET.
 
I know you're not interested in getting into VS .NET.  Even with VS 6.0, you could use the RTL package to simplify the use of the library with proper objects.  IMHO, "C" code like that below is too verbose, error prone, and difficult to maintain to be a productive development environment.  (But really, I don't mean to start a religious discussion...my "proof" of this is the code comparison at http://rtl.sourceforge.net/doc).  If I get the time, I'll "translate" the below code for you to show that it is probably 80% smaller and simpler.
 
Dan


From: Angus Comber [mailto:[EMAIL PROTECTED]Sent: Tue 7/18/2006 1:45 AMTo: arslist@ARSLIST.ORGCc: Dan HardySubject: Re: Invalid Address specified to RtlFreeHeap( 0087, 008A1E90 ) on using FreeInternalIdList

Thanks for your help.I am using Visual C++ version 6.  Not interested in getting into the MS .NETnonsense.Ah just changed to link to the release mode multi-threaded DLL - and nowdon't get problem.  What is going on here to cause the crash?Anyway, for what it's worth here is the function belowfunction here:// Eg szFormName = [in] MyNewForm// Eg szSearchQual = [in] 'MyNewField' = "07768385144" OR 'Field2' ="07768385144" OR 'Field3' = "07768385144"// Eg szFieldID1 - [out] string from field1// Eg szFieldID2 - [out] string from field2// Eg fieldID1 - [in] fieldid to get data// Eg fieldID2 - [in] fieldid to get datalong CRemedy::Find2Fields(char* szFormName, char* szSearchQual, char*szFieldID1, char* szFieldID2,long fieldID1, long fieldID2){ARQualifierStruct qualstruct;AREntryListList entry;unsigned int matches = 0;ARInternalIdList idlist;ARFieldValueList fldval;// Loads specified qualification stringint ret = ARLoadARQualifierStruct(&m_ARctrlstruct, szFormName, NULL,szSearchQual,&qualstruct, &m_StatusList);if(ret == 0){// retrieves list of forms on server - we specify form we are interested inhereret = ARGetListEntry(&m_ARctrlstruct, szFormName, &qualstruct, NULL, NULL,NULL,AR_NO_MAX_LIST_RETRIEVE, &entry, &matches, &m_StatusList);if(ret == 0){// printf("matches: %d\n", matches);if(matches > 0){for(int i=0; i < (int)matches; i++){// printf("Entry: %s\n", entry.entryList[i].entryId.entryIdList[0]);idlist.numItems = 2; // need two fieldsidlist.internalIdList =(ARInternalId*)malloc(sizeof(ARInternalId) * idlist.numItems);idlist.internalIdList[0] = fieldID1;idlist.internalIdList[1] = fieldID2;ret=ARGetEntry(&m_ARctrlstruct, szFormName, &entry.entryList[i].entryId,&idlist, &fldval, &m_StatusList);// can specify NULL for idlist to retrieve ALL fieldsif (ret == 0){// fldval.fieldValueList->value.u.charVal is field1 data// fldval.fieldValueList[1].fieldId is fieldid of that fieldstrncpy(szFieldID1, fldval.fieldValueList[0].value.u.charVal, 100);strncpy(szFieldID2, fldval.fieldValueList[1].value.u.charVal, 100);}else{if (m_StatusList.numItems > 0)strcpy(m_strLastErrorMsg, m_StatusList.statusList->messageText);}}}// else// {// printf("no matches\n");// }}// else// {// printf("getlistentry failed\n");// }}// else// {// printf("load qual failed\n");// }// FALSE if declared as stack level variable, TRUE for alloc'd mem forstructFreeARQualifierStruct(&qualstruct, FALSE);FreeAREntryListList(&entry, FALSE);FreeARInternalIdList(&idlist, FALSE);FreeARFieldValueList(&fldval, FALSE);FreeARStatusList(&m_StatusList, FALSE);// freeStruct - A flag indicating whether you need to free the top-levelstructure. If you// allocated memory for the top-level structure, specify 1 (TRUE) to freeboth// the structure and its contents. If you used a stack variable for thetop-level// structure, specify 0 (FALSE)

Re: Many ARDBC connections

>From what I have heard, the answer is that it does.  Read the docs for
more info.

Rick


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bezhenar, Dmitry
Sent: Monday, July 17, 2006 11:56 PM
To: arslist@ARSLIST.ORG
Subject: Many ARDBC connections

Hello List,

Does ARS 7 support more than 1 concurrent ARDBC connections to different
LDAP servers?

Thank you.


Kind Regards / C ?
Dmitry Bezhenar


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Re: BFS Strong Password 2.5.1 - Errors when setting up software

I excluded part of the question,  when I install MD5.exe on the server or
can do it on my local workstationl.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV
Crane, Code 0552
Sent: Monday, July 17, 2006 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

BFS Strong Password installs on the server as AR System forms.

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Monday, July 17, 2006 5:20 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

A lot of folks have helped me with getting this BFS software running on the
development box.   I have one simple question for those who have run this,
"do you install it on the server? "  or "can you install it on your own
workstation and point the AL to it which will pull it in?"  sorry for the
Remedy 101 question, but I do not have the answer!

Jim

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Friday, July 07, 2006 4:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

James:

I'm wondering why the MD5 program is being run.  This creates a 'signature'
for a file.  Thus if the file is tampered with, you will be able to tell and
in some cases if the program is used 'creatively', can prevent running a
corrupted or virus-infoected program.

James McKenzie

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Friday, July 07, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software
Importance: High

** 

Anyone else have similar hurdles with "Strong Password"  any suggestions?

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, July 07, 2006 12:32 PM
To: 'arslist@ARSLIST.ORG'
Subject: FW: BFS Strong Password 2.5.1 - Errors when setting up software

I put it on my local workstation and not on the server as that is what the
bfs instructions suggested but perhaps it might be a better idea on the
server?

Jim

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, July 06, 2006 5:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

Where is the md5 executable that it is trying to run located?  

If it is on the server (in C:\Program Files\AR System) then the set field
probably should read:

$PROCESS$ @@:"C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

Fred

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Thursday, July 06, 2006 4:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: BFS Strong Password 2.5.1 - Errors when setting up software

** 

Okay,  I have not received many responses but I have narrowed down the
$Process$ that might be giving me the error ARERR [341] Cannot run the
requested process

This says:  Run Process on My local work station, "-d"  provides the
location indication and $Clear Password$ is the path.  I am supposed to
running an md5.exe.  Should the exe be on the server instead?

This is how the set field is set up in the active link.:

$PROCESS$ "C:\Program Files\AR System\md5.exe" -d"$Clear Password$"

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Thursday, July 06, 2006 12:22 PM
To: '[EMAIL PROTECTED]'; 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

From: James Collins [mailto:[EMAIL PROTECTED] 
Sent: Friday, June 30, 2006 10:49 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BFS Strong Password 2.5.1 - Errors when setting up software

To all,

I love the strong password workflow, real good stuff, I am having the same
problem as peter back in Oct 2005 and was wondering if any one had a
solution.  Specifically, I am getting the following error message when
trying to change a password:

ARERR [341] Cannot run the requested process

The preceding message occurred during the execution of active link
BFS:USRPWD_ValidatePW14 -- action 1. (ARNOTE 1101)

I checked permissions all look good, nothing seems apparent.

I am running 6.3 without any patches installed.  Any guidance will be
appreciated.  Happy fourth.

James Collins

__20060125___This posting was submitted with HTML in
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in it_

Re: [AKO Content Warning - Attachments] Re: Stop closing of windo ws user tool SOLVED

2006-07-18 Thread McKenzie, James J C-E LCMC HQISEC/L3

Title: RE: [AKO Content Warning - Attachments] Re: Stop closing of windows user tool SOLVED
**





Dwayne:


It is poor netequette to send attachments to a mailing list.  This may cause problems for the receipiants of your message.

James McKenzie 


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dwayne Martin
Sent: Tuesday, July 18, 2006 4:50 AM
To: arslist@ARSLIST.ORG
Subject: [AKO Content Warning - Attachments] Re: Stop closing of windows user tool SOLVED


I tried using two active links, one to check on the existance of a pending Hours Worked record, and another to open the record.  But the first one ran and the second didn't.  

I ended up setting a flag to note the existance of the pending Hours Worked record.  Then on Window Close, if the flag is set I opened Hours Worked as a dialog.  That stopped Remedy or the control panel from closing down.  Then I had the Hours Worked dialog window gather the info from the pending record and do a Push Fields to update it.

Sort of round-about but it seems to work.


Dwayne Martin
Computing Support
James Madison University


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ARS vs Notes

2006-07-18 Thread Wangler, Dan

**








At my company, we have both ARS and Lotus/Domino as
development platforms.  I have been asked to compare the two and come up with a
set of criteria that would point to one or the other as the perferred tool for
new projects.  However, I do not know much about Notes.  Is there anyone out
there who has worked with both platforms and can give me a comparison?

 

Thanks in advance.

 

Dan

 

Dan Wangler,   Team Lead,  STARS Group

Phone: 214-567-8304; email: [EMAIL PROTECTED]

CHD, Architecture and Critical
Processes

Texas Instruments, Inc.

6500 Chase Oaks Blvd., MS 8401

Plano, Texas,
 75023 

 

 






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Re: ARS V 7.0 Required Fields "Enhancement"

2006-07-18 Thread Chris Williams

Hi Carey,

I was talking about Patch 001 of ARS 7.0.00...sorry, should have stated that 
more
clearly. I haven't had the chance to test this on an un-patched version of 
7.0.00

I agree...this will be a problem, especially for customers with "home grown" 
apps.
My use of the word "enhancement" was taken from the reply I received from Remedy
Support after raising this as what I perceive to be an issue.

The real problem here is not so much that the underlying behaviour of AR Server 
has
changed. The issue is more that this hasn't been documented anywhere as far as 
I can
see... we stumbled across this one by accident as this change has broken code 
in one
of our legacy apps. If we had known this was coming, then we could budget for 
more
time to make sure we re-code where necessary. I'm now very concerned about how 
many
more undocumented "enhancements" BMC have included in this release that I might 
not
find until Test Day...

One more "gotcha" that we've found earlier today is to do with Diary fields. In 
ARS
7.0.00 Patch 001, you will receive an error if a Diary Field is set to NULL by a
Filter. In my ARS 6.3 Patch 013 environment, this is allowed and nothing is 
appended
to the Diary Field.

There has been no enhancement to the options for qualification matching in Set
Fields in ARS 7.0.00 that I have noticed.

Chris.

> Chris,
>
> Are you talking about v7.0.0 or v7.0.0 patch1 ?
>
> This kind of a "problem", I would think, would be a major issue for
> customers. (The Set field action does not have a "do nothing option"
> the last time I looked at it. Has that also been enhanced in v7?)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
> Never ascribe to malice, that which can be explained by incompetence.
>
>
> On 7/18/06, Chris Williams <[EMAIL PROTECTED]> wrote:
>> Greetings All,
>>   For anybody currently running with ARS 7.0, or about to upgrade to ARS 7.0,
>> here's
>> a brief "heads up" regarding a change to the behaviour of the AR Server when
>> validating Required Fields for a form.
>>
>> In Older versions of ARS, a Filter could legally set a required Field to 
>> NULL as a
>> result of a Set Fields action reading from another form, defined to "Set 
>> fields to
>> NULL" if there are no matching requests. A Filter with a higher execution 
>> order
>> could then set the Required Field to a specific value if desired...it was up 
>> to
>> the
>> developer to control this.
>>
>> In Version 7.0 ARS, this has changed, though I don't think its been 
>> documented in
>> the Release Notes:
>> You will now receive an immediate error the instant a Required Field is 
>> reset to
>> NULL by any means. This means that if you have code as in the example above, 
>> your
>> second Filter doesn't get to fire to set the value to whatever you want it 
>> to be
>> if
>> the first filter didn't find a match, as the server has already thrown an 
>> error
>> and
>> stopped workflow processing.
>>
>> This has been a "gotcha" for us whilst upgrading a legacy 5.1.2 system to 7.0
>>
>> Just thought I would share this with the community as I've had lots of "fun" 
>> with
>> this today.
>>
>> Cheers
>> Chris.
>
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Re: Stop closing of windows user tool SOLVED

2006-07-18 Thread Dwayne Martin

I tried using two active links, one to check on the existance
of a pending Hours Worked record, and another to open the
record.  But the first one ran and the second didn't.  

I ended up setting a flag to note the existance of the pending
Hours Worked record.  Then on Window Close, if the flag is set
I opened Hours Worked as a dialog.  That stopped Remedy or the
control panel from closing down.  Then I had the Hours Worked
dialog window gather the info from the pending record and do a
Push Fields to update it.

Sort of round-about but it seems to work.

Dwayne Martin
Computing Support
James Madison University

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--- Begin Message ---
Greetings everyone,

Is there a way to have workflow halt the closing of the
windows tool?

When our workers start in the morning they open a display-only
control panel.  This opens an “Hours Worked” form, into which
they record their begin time.  When they leave in the evening
they close the control panel.  This re-opens the same “Hours
Worked” entry so they can enter their quitting time.  BUT if
instead of closing the control panel, they just close the user
tool, the Hours Worked entry never gets filled out and we
don’t know when they quit.

The workflow log shows the Hours Worked entry opening, but it
doesn’t stay open long enough to even be seen.  I tried having
the Hours Worked form run a “SET-CHANGE-FLAG 1” process,
hoping that I would get a message saying “Your changes have
not been saved. . . “ but I didn’t.  That is an ugly solution
anyway.

What I would like is a process that stops the wut from
closing, and allows the Hours Worked entry to display.  Is
this possible?

ARS 6.3, HPUX-11 server

Dwayne Martin
Computing Support
James Madison University
--- End Message ---

Re: ARS V 7.0 Required Fields "Enhancement"