Re: Process Designer ?
Teri, I used it as a standalone when it was Abydos. Pretty good, but tasking was sometimes an issue. I hate to bag on BMC, but it does appear to be another case where they tried to just buy sometime and bolt it in with limited resources and limited success. We never had it work properly at the last client site that tried to use it. I counsel clients away from it. So what are your choices? Well, plunk down thousands more on another 3rd party solution, adapt to the limitations in the OOTB flow or go custom development. None of those choices are pretty. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ?
We used PD for one specific SRM SRD that could not be done in SRM 7.6.04 because we needed conditional component based on a question's answer. The SRD was built using Process Designer by the time we went live we had upgraded to 8.0. After working with Support to try and figure out why 1) the Work Info records added by the requester in SRM didn't show up in the fulfillment app (and vice versa) along with 2) the fulfillment app was not updating the status in SRM when completed (yeah, we missed those in testing) we found that PD doesn't create the 'SRM:AppInstanceBridge' record that links SRM and a fulfillment app. I know what I am about to say next will shock you let's say it together everybody... it was working as designed. You can see in the Communities we were not the only ones to stop using PD (https://communities.bmc.com/message/289470#289470) due to this oversight. Support did ask why we were using PD and not just using an autofill response. We had overlooked that new feature in 8.0. Once we knew about autofill we recreated the SRD and that was the last time we used PD. Jason On Thu, Jan 22, 2015 at 10:38 AM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: Teri, I used it as a standalone when it was Abydos. Pretty good, but tasking was sometimes an issue. I hate to bag on BMC, but it does appear to be another case where they tried to just buy sometime and bolt it in with limited resources and limited success. We never had it work properly at the last client site that tried to use it. I counsel clients away from it. So what are your choices? Well, plunk down thousands more on another 3rd party solution, adapt to the limitations in the OOTB flow or go custom development. None of those choices are pretty. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ?
Thank Jason, In the upcoming 90 Release of PD (released as Beta currently) : 1. When you add work info into SRM – it gets propagated to child requests 2. With slight configuration change, when all tasks are completed – SRM gets completed. -Raj From: Jason Miller-3 [via ARS (Action Request System)] [mailto:ml-node+s1n120409...@n7.nabble.com] Sent: Friday, January 23, 2015 05:46 To: Hiremath, Raj Subject: Re: Process Designer ? ** We used PD for one specific SRM SRD that could not be done in SRM 7.6.04 because we needed conditional component based on a question's answer. The SRD was built using Process Designer by the time we went live we had upgraded to 8.0. After working with Support to try and figure out why 1) the Work Info records added by the requester in SRM didn't show up in the fulfillment app (and vice versa) along with 2) the fulfillment app was not updating the status in SRM when completed (yeah, we missed those in testing) we found that PD doesn't create the 'SRM:AppInstanceBridge' record that links SRM and a fulfillment app. I know what I am about to say next will shock you let's say it together everybody... it was working as designed. You can see in the Communities we were not the only ones to stop using PD (https://communities.bmc.com/message/289470#289470) due to this oversight. Support did ask why we were using PD and not just using an autofill response. We had overlooked that new feature in 8.0. Once we knew about autofill we recreated the SRD and that was the last time we used PD. Jason On Thu, Jan 22, 2015 at 10:38 AM, Ray Gellenbeck [hidden email]/user/SendEmail.jtp?type=nodenode=120409i=0 wrote: Teri, I used it as a standalone when it was Abydos. Pretty good, but tasking was sometimes an issue. I hate to bag on BMC, but it does appear to be another case where they tried to just buy sometime and bolt it in with limited resources and limited success. We never had it work properly at the last client site that tried to use it. I counsel clients away from it. So what are your choices? Well, plunk down thousands more on another 3rd party solution, adapt to the limitations in the OOTB flow or go custom development. None of those choices are pretty. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/Process-Designer-tp120403p120409.html To start a new topic under ARS (Action Request System), email ml-node+s1n2...@n7.nabble.commailto:ml-node+s1n2...@n7.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=2code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0. NAMLhttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml - -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Process-Designer-tp120403p120411.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Process Designer ?
Do those of you who have used it recommend the Process Designer in ITSM 8? ~~~ Terri ARS 8.1 ITSM 8.1 Midtier 8.1 Windows 2008 MS SQL 2008 R2 SP2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ?
If you are looking to build process automation (not Remedy workflow) — you might want to look at the Kinetic Task Engine. http://www.kineticdata.com/products/task/ Email me if you are interested in a walkthrough. -John On Thu, Jan 22, 2015 at 11:02 AM, Terri Lockwood teresa.lockw...@sungard.com wrote: ** Do those of you who have used it recommend the Process Designer in ITSM 8? ~~~ Terri ARS 8.1 ITSM 8.1 Midtier 8.1 Windows 2008 MS SQL 2008 R2 SP2 _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your business. Your process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com -- http://keg.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ?
8.3.04 is latest released version – but I would recommend it for 8.1 SP1 stack. Also, PD 9.0 – has a lot of work put in – it is in Beta Release phase right now. -Raj - -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Process-Designer-tp120403p120405.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer
Yeah.. When it was Abydos Process Designer and not BMC. :) Sent from my iPhone On Jan 16, 2015, at 9:24 AM, Raj rajashekhar_hirem...@bmc.com wrote: ** On a different note, is there anyone who actually had a good experience with Remedy Process Designer? -Raj -rAJ View this message in context: RE: BMC Support / On Site Visits Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer
So what is not working with BMC Process Designer? Did BMC inject something which resulted in difficult to use? -Raj From: Tauf Chowdhury [via ARS (Action Request System)] [mailto:ml-node+s1n120350...@n7.nabble.com] Sent: Friday, January 16, 2015 19:59 To: Hiremath, Raj Subject: Re: Process Designer ** Yeah.. When it was Abydos Process Designer and not BMC. :) Sent from my iPhone On Jan 16, 2015, at 9:24 AM, Raj [hidden email]/user/SendEmail.jtp?type=nodenode=120350i=0 wrote: ** On a different note, is there anyone who actually had a good experience with Remedy Process Designer? -Raj -rAJ View this message in context: RE: BMC Support / On Site Visitshttp://ars-action-request-system.1.n7.nabble.com/BMC-Support-On-Site-Visits-tp120348p120349.html Sent from the ARS (Action Request System) mailing list archivehttp://ars-action-request-system.1.n7.nabble.com/ at Nabble.comhttp://Nabble.com. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/BMC-Support-On-Site-Visits-tp120348p120350.html To start a new topic under ARS (Action Request System), email ml-node+s1n2...@n7.nabble.commailto:ml-node+s1n2...@n7.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=2code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0. NAMLhttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml - -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/BMC-Support-On-Site-Visits-tp120348p120351.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to launch Process Designer
Hello Gibson Raj, Thanks for all your response. I logged a ticket yesterday to provide the Mid tier fix. Regards, -Babajan. On Fri, Sep 19, 2014 at 2:29 AM, RGibson rawle_gib...@bmc.com wrote: Hi Babajan, This issue should actually be addressed in the latest cumulative midtier hotfix packages available for 7.6.04 SP5 and 8.1 SP1. Please log a ticket with Support and the Midtier Support team should be able to make the required fix available for you to consume via ftp location they will provide HTH. Rawle Gibson Sr. Manager BMC Engineering -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p119003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to launch Process Designer
Hi Babajan, This issue should actually be addressed in the latest cumulative midtier hotfix packages available for 7.6.04 SP5 and 8.1 SP1. Please log a ticket with Support and the Midtier Support team should be able to make the required fix available for you to consume via ftp location they will provide HTH. Rawle Gibson Sr. Manager BMC Engineering -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p119003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Unable to launch Process Designer
Hello Team, I installed *BMC Remedy ITSM - Process designer version 8.3.04,* it installed properly but when I try to launch the process designer it's throwing an error as shown below: HTTP Status 500 - -- *type* Exception report *message* *description* The server encountered an internal error () that prevented it from fulfilling this request. *exception* javax.servlet.ServletException: Servlet execution threw an exception *root cause* java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) *note* The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. -- Apache Tomcat/6.0.20 Please suggest me how to fix this issue? Thanks in advance. - Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to launch Process Designer
Following Mid-Tier Hot Fixes should resolve the issue, choose your version of MT: 1)MT_8100_2014JAN07_CU_ALL 2)MT_7604SP2_2014JAN07_CU_ALL 3)MT_7604SP3_2014JAN07_CU_ALL 4)MT_7604SP4_2014JAN07_CU_ALL 5)MT_7604SP5_2014JAN07_CU_ALL 6)MT_8000_2014JAN07_CU_ALL If the above HFs are not listed on Support Site, you can contact BMC Support to get them. -Raj From: babajan baig [via ARS (Action Request System)] [mailto:ml-node+s1n118995...@n7.nabble.com] Sent: Thursday, September 18, 2014 10:52 To: Hiremath, Raj Subject: Unable to launch Process Designer ** Hello Team, I installed BMC Remedy ITSM - Process designer version 8.3.04, it installed properly but when I try to launch the process designer it's throwing an error as shown below: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception root cause java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) note The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. Apache Tomcat/6.0.20 Please suggest me how to fix this issue? Thanks in advance. - Babajan. _ARSlist: Where the Answers Are and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995.html To start a new topic under ARS (Action Request System), email ml-node+s1n2...@n7.nabble.commailto:ml-node+s1n2...@n7.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=2code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0. NAMLhttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml - -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p118996.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: process designer questions
raj thanks for your quick answers! really helpful! 2014-09-03 20:05 GMT-05:00 Raj rajashekhar_hirem...@bmc.com: ** Answers inline. 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. The mapping is explicitly selected in the mapping form, so if you select Global Company – it will pick Global company process and if you selected your specific company, your specific company process will be selected for trigger. If you have selected both the companies, there is a sort order field based on which the choice is made. 2. when a process is attached to an incident can i still add ad hoc tasks? Not today, but an enhancement request can be made for this and possibly get addressed soon. 2. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process executing at same time? Where did you hear about that? PD is a combination of few filters and a filter plugin code. Filters would not affect the performance greatly. Filter plugin is configurable for number of threads and use of private queue and the same can be fine-tuned in case you find performance if needed, although I have not heard of explicit performance degradation due to PD. BTW – PD Processes execute in async manner in different threads and hence don’t give direct impact on parent requests. -Raj *From:* andres tamayo [via ARS (Action Request System)] [mailto:ml-node+[hidden email] http://user/SendEmail.jtp?type=nodenode=118762i=0] *Sent:* Thursday, September 04, 2014 01:16 *To:* Hiremath, Raj *Subject:* process designer questions ** Hi there i'm starting to work with PD associated to ITSM particularly incident module and i'm wondering if somebody can help me with some questions regarding this tool 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. The mapping is explicitly selected in the mapping form, so if you select Global Company – it will pick Global company process and if you selected your specific company, your specific company process will be selected for trigger. If you have selected both the companies, there is a sort order field based on which the choice is made. 2. when a process is attached to an incident can i still add ad hoc tasks? Not today, but an enhancement request can be made for this and possibly get addressed soon. 2. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process executing at same time? Where did you hear about that? PD is a combination of few filters and a filter plugin code. Filters would not affect the performance greatly. Filter plugin is configurable for number of threads and use of private queue and the same can be fine-tuned in case you find performance if needed, although I have not heard of explicit performance degradation due to PD. BTW – PD Processes execute in async manner in different threads and hence don’t give direct impact on parent requests. thanks _ARSlist: Where the Answers Are and have been for 20 years_ -- *If you reply to this email, your message will be added to the discussion below:* http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759.html To start a new topic under ARS (Action Request System), email [hidden email] http://user/SendEmail.jtp?type=nodenode=118762i=1 To unsubscribe from ARS (Action Request System), click here. NAML http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -rAJ -- View this message in context: RE: process designer questions http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759p118762.html Sent from the ARS (Action Request System) mailing list archive http://ars-action-request-system.1.n7.nabble.com/ at Nabble.com. _ARSlist: Where the Answers Are and have been for 20 years_
process designer questions
Hi there i'm starting to work with PD associated to ITSM particularly incident module and i'm wondering if somebody can help me with some questions regarding this tool 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. 2. when a process is attached to an incident can i still add ad hoc tasks? 3. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process executing at same time? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: process designer questions
Answers inline. 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. The mapping is explicitly selected in the mapping form, so if you select Global Company – it will pick Global company process and if you selected your specific company, your specific company process will be selected for trigger. If you have selected both the companies, there is a sort order field based on which the choice is made. 2. when a process is attached to an incident can i still add ad hoc tasks? Not today, but an enhancement request can be made for this and possibly get addressed soon. 2. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process executing at same time? Where did you hear about that? PD is a combination of few filters and a filter plugin code. Filters would not affect the performance greatly. Filter plugin is configurable for number of threads and use of private queue and the same can be fine-tuned in case you find performance if needed, although I have not heard of explicit performance degradation due to PD. BTW – PD Processes execute in async manner in different threads and hence don’t give direct impact on parent requests. -Raj From: andres tamayo [via ARS (Action Request System)] [mailto:ml-node+s1n118759...@n7.nabble.com] Sent: Thursday, September 04, 2014 01:16 To: Hiremath, Raj Subject: process designer questions ** Hi there i'm starting to work with PD associated to ITSM particularly incident module and i'm wondering if somebody can help me with some questions regarding this tool 1. how does the multitenant feature works? i mean the same process can exists for example for global and a particular company? if so how precedence works? i mean if mapping conditions are the same which process execute. The mapping is explicitly selected in the mapping form, so if you select Global Company – it will pick Global company process and if you selected your specific company, your specific company process will be selected for trigger. If you have selected both the companies, there is a sort order field based on which the choice is made. 2. when a process is attached to an incident can i still add ad hoc tasks? Not today, but an enhancement request can be made for this and possibly get addressed soon. 2. is there any documentation that states how the PD affects the global performance of the applications? i mean how can affect application performance be affected based in the fact that we can have complex process attached to an incident and there will be many process executing at same time? Where did you hear about that? PD is a combination of few filters and a filter plugin code. Filters would not affect the performance greatly. Filter plugin is configurable for number of threads and use of private queue and the same can be fine-tuned in case you find performance if needed, although I have not heard of explicit performance degradation due to PD. BTW – PD Processes execute in async manner in different threads and hence don’t give direct impact on parent requests. thanks _ARSlist: Where the Answers Are and have been for 20 years_ If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759.html To start a new topic under ARS (Action Request System), email ml-node+s1n2...@n7.nabble.commailto:ml-node+s1n2...@n7.nabble.com To unsubscribe from ARS (Action Request System), click herehttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_codenode=2code=UmFqYXNoZWtoYXJfSGlyZW1hdGhAYm1jLmNvbXwyfC0xNDIxMzkxMzE0. NAMLhttp://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml - -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/process-designer-questions-tp118759p118762.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Hi, In my infinite wisdom, i decided to get the server up to 8.1.01 and the mid tier to 8.1.01.P1 Bad decision, the upgrade said it had failed on the server and its been rolling back transactions all evening, it also decided to remove the email service ..[?] So looks like going to have to install all over again On Wed, Jul 16, 2014 at 5:06 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, PD will work on 8.1 or 8.0 with no issue, you just require the Mid-Tier Hotfix if using the latest PD version 8.3.04 - this does not require you to update the whole ARS/ITSM system. Alternately, you could install a later version of the Mid-Tier that would include the Hot-Fix e.g. 8.1.01. -- Kind Regards, *Carl Wilson* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 16:50 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** I was looking on the product download patch site. There is no patch to go from 8.1 to 8.1.01 that I can see for arserver, look like you have to download the big installer and apply it. So I will have arserver mid tier on 8.1.01 and the ITSM application on 8.1 Then I will apply the 8.1.01.P1 patches that are available Then maybe it will all work Its enough to make you turn to drink On Wed, Jul 16, 2014 at 4:36 PM, Carl Wilson carlbwil...@gmail.com wrote: ** For the full ITSM upgrade? You can upgrade the Mid-Tier only where required, or just apply the Mid-Tier patch to your current setup. However, the Mid-Tier does come as part of the overall installer, so you would need to download this. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 16:13 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** So if I want to go from 8.1 to 8.1.01 i have to download another 2gig and install that... please tell me Ive got it wrong On Wed, Jul 16, 2014 at 4:06 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, I am sure no one would blame you … -- Kind Regards, *Carl Wilson* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 15:57 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl
Process Designer ITSM 8.1
Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Unknown Source) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Unknown Source) _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Unknown Source) _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer ITSM 8.1
Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 13:40 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454
Re: Process Designer ITSM 8.1
Thanks Carl Trying now! Regards JP On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process
Re: Process Designer ITSM 8.1
Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109
Re: Process Designer ITSM 8.1
Hi, I am sure no one would blame you … _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 15:57 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 13:40 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128
Re: Process Designer ITSM 8.1
So if I want to go from 8.1 to 8.1.01 i have to download another 2gig and install that... please tell me Ive got it wrong On Wed, Jul 16, 2014 at 4:06 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, I am sure no one would blame you … -- Kind Regards, *Carl Wilson* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 15:57 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem to be well received? Regards JP Jul 16, 2014 8:14:20 AM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet PluginServlet threw exception java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; at com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:617) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290
Re: Process Designer ITSM 8.1
I was looking on the product download patch site. There is no patch to go from 8.1 to 8.1.01 that I can see for arserver, look like you have to download the big installer and apply it. So I will have arserver mid tier on 8.1.01 and the ITSM application on 8.1 Then I will apply the 8.1.01.P1 patches that are available Then maybe it will all work Its enough to make you turn to drink On Wed, Jul 16, 2014 at 4:36 PM, Carl Wilson carlbwil...@gmail.com wrote: ** For the full ITSM upgrade? You can upgrade the Mid-Tier only where required, or just apply the Mid-Tier patch to your current setup. However, the Mid-Tier does come as part of the overall installer, so you would need to download this. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 16:13 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** So if I want to go from 8.1 to 8.1.01 i have to download another 2gig and install that... please tell me Ive got it wrong On Wed, Jul 16, 2014 at 4:06 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, I am sure no one would blame you … -- Kind Regards, *Carl Wilson* *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 15:57 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 13:40 *To:* arslist@ARSLIST.ORG *Subject:* Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. -- Kind Regards, *Carl Wilson* http://www.missingpiecessoftware.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Peters *Sent:* 16 July 2014 08:25 *To:* arslist@ARSLIST.ORG *Subject:* Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell you to create a new user. This I did and put them in the process designer group. Do I need to run the install of Process Designer as this user ? ( I ask because you need to be an Admin to run the install and no where does it tell you to put this user in the admin group) The less admins the better in my book. Thanks for any help or direction. Just a quick note , when searching the arslist Process Designer doesn't seem
Re: Process Designer ITSM 8.1
Hi, PD will work on 8.1 or 8.0 with no issue, you just require the Mid-Tier Hotfix if using the latest PD version 8.3.04 - this does not require you to update the whole ARS/ITSM system. Alternately, you could install a later version of the Mid-Tier that would include the Hot-Fix e.g. 8.1.01. _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 16:50 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** I was looking on the product download patch site. There is no patch to go from 8.1 to 8.1.01 that I can see for arserver, look like you have to download the big installer and apply it. So I will have arserver mid tier on 8.1.01 and the ITSM application on 8.1 Then I will apply the 8.1.01.P1 patches that are available Then maybe it will all work Its enough to make you turn to drink On Wed, Jul 16, 2014 at 4:36 PM, Carl Wilson carlbwil...@gmail.com wrote: ** For the full ITSM upgrade? You can upgrade the Mid-Tier only where required, or just apply the Mid-Tier patch to your current setup. However, the Mid-Tier does come as part of the overall installer, so you would need to download this. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 16:13 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** So if I want to go from 8.1 to 8.1.01 i have to download another 2gig and install that... please tell me Ive got it wrong On Wed, Jul 16, 2014 at 4:06 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, I am sure no one would blame you … _ Kind Regards, Carl Wilson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 15:57 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Im trying to apply the mid tier patch and the installer says Destination Problemarrrgghhh Thinking of getting the white flag out On Wed, Jul 16, 2014 at 1:56 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, This should help (Hotfix = MT_8100_2014JAN07_CU_ALL): https://communities.bmc.com/thread/103868 There is an executable jar ProcessDesigner.jar in the following directory (if Windows) which you can launch the client with: C:\Program Files\BMC Software\ProcessDesigner\Resources _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 13:40 To: arslist@ARSLIST.ORG Subject: Re: Process Designer ITSM 8.1 ** Hi Carl Im using the Single Stack Preconfigured 8.1 system with no patches. I will try and find these hotfixes and the fat client for process designer. Thanks JP On Wed, Jul 16, 2014 at 1:30 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi John, With the user, no you do not need to run the installer as this user - the installer must be run as an ARS Administrator. The User is required for the ARID plugin that is installed and used by Process Designer so it requires the correct ITSM permissions to be able to access the forms, etc. Have you applied the necessary hotfix to the Mid-Tier as required by Process Designer - this is required with the latest version dependent on you ARS/MT version installed? You also need to restart the Mid-Tier completely after the installation to get it to pick up all the necessary changes. You might also want to flush your Mid-Tier plugin cache. You can also run the standalone Client from the local system install (which is better as I BMC have never really explained how to get past the errors when launching from the Mid-Tier) I posted a Blog post on BMC Communities on some of the things to look out for when using Process Designer - unfortunately it worked well when it was a standalone product but BMC have yet to get it fully integrated as most users would expect it to be, so there are lots of little things to note when implementing. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Peters Sent: 16 July 2014 08:25 To: arslist@ARSLIST.ORG Subject: Process Designer ITSM 8.1 ** Hi I am try to get the Process Designer to work and failing miserably. I followed the instructions to load it on the app server but when I try and run the client in the web I get a stack trace. I can see the Abydos files are on the mid tier so the install must have worked. However the install intructiuons tell
Re: ITSM Process Designer on 8.1
Thanks for the heads up Jason! There is actually a 30min free webinar occurring today by Rightstar that I found and was planning on attending. Below is the information: BMC REMEDY USERS: 30 Minutes to Getting Started with the Process Designer Wednesday, February 26, 2014 @ 2 pm ET / 1 pm CT Anne Brock of BMC Software demonstrates how to: • Quickly build and deploy new processes and policies without customization of your Remedy ITSM applications • Implement processes graphically with drag-and-drop ease ~ no scripting required! • Manage the release of processes with version control and process auditing •. . . and more! Register link: http://communications.rightstar.com/acton/form/3662/0077:d-0003/0/index.htm?id=0077 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
I want to jump in because I also have looked at PD back on 7.6.4 and was turned off of it. So based on what you and Roger Justice have said, it boils down to: 1) Don't use Process Designer on any ITSM version prior to 8.x. 2) Don't use Process Designer if you have overlays created on ITSM already. 3) Don't use Process Designer if you are already using SRM. 4) We should wait for version 8.3.4 and probably a service pack. So with all this in mind, it makes me wonder what value this product provides? It is marketed as a way of making workflow in a manner supposedly easier than AR System development, but it seems to be about as complicated as something like SSIS which isn't too difficult for a developer but is impossible for an end-user to work with. So from my perspective, I don't see what PD does that I can't do in ARS. As far as the SRM integration goes, a lot of functionality was added in SRM 8.x to where I can have questions with multiple branches and actions to perform code-like activities without building an AIF, which should reduce the functionality gap. For those of you with PD in production, what type of thing do you actually use it for? For me Process Designer is a bit of a hot button. I'm a big fan of Remedy and I'm really liking the advances in tools like SRM in particular, and I think MyIT has a lot of potential. Process Designer screwed up my 7.6.04 environment back when BMC pressured us into installing it to address a problem with the Class field on Change Management (that still exists in the latest version.) We ended up not being able to address the problem with Process Designer, but a few custom Active Links and we're good. It wasn't worth it letting Process Designer embed itself into ITSM and take over the Task module. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, February 24, 2014 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 ** Hi, Yes, Process Designer 8.3.3 is working successfully on 8.1.x however there are still a number of bugs/issues around. 8.3.4 is just around the corner, however it will be released without the current hot fixes available for 8.3.3 - look for these in the near future. If you have a SRM installation already, then it is probably not a path to go down until the issues are sorted - however if you are implementing a new Service Request catalog then it could potentially be the way forward. FYI: All the original guys how created PD no longer work for BMC, so it may be a little longer to get things sorted although they are aware of the issue and working hard to get them sorted. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: 24 February 2014 22:40 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM Process Designer on 8.1 ** I probably won't get a reply to this question since not many use Process Designer, but I will try anyway. Has anyone successfully implemented ITSM Process Designer 8.3.x with ARS/ITSM 8.x? I know that there are a lot of horror stories about Process Designer and 7.6.04, so I contacted my support organization and stated that it is still supported by BMC and that it was designed for 8.0 and above. Before I trash one of my development environments, I'd like to hear if anyone is actually using it with 8.x. Your help would be appreciated. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
We ran into an error when trying to install ITSM Process Designer on 8.1 because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2. After opening a ticket with BMC, they provided me with a defect SW00460401 along with a hotfix that I put in place and was able to get around the pop up error message in my install. As for using Process Designer, we are planning on using this instead of creating AOTs and PDTs just because it seems like it will be easier and quick to develop using the process designer than creating a bunch of AOTs and PDTs. Additionally, the ability to put in approvals or do other things such as loops and nested processes are something else that is needed for our organization. We are just beginning building out our SRDs and Processes, so I guess time will tell on how well it goes; but I see process designer being the future of building the processes in SRM...or at least I hope :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
This sounds interesting. So for your request workflow that require approvals, loops, nested processes, etc. do you have a working prototype in Process Designer yet? For my SRM plans, I am a fan of ARS development but I try to avoid building AIFs because they shouldn't be necessary. I'm not entirely sure, but one of the more complicated ones I have is a software request process that I'm going to try to rebuild in some way in 8.1. This one basically does several lookups on places like the Product Catalog, License Certificates, Computer Systems, etc. to determine if licenses are available and direct the request down the right process flow (using Task Groups) depending on license availability and a few other factors. If I can't rebuild this process in ITSM as it is without using an AIF, I may investigate Process Designer but I'd probably stand up a new development system just to isolate it and avoid risking corruption of a system used by anyone else. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Tuesday, February 25, 2014 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 We ran into an error when trying to install ITSM Process Designer on 8.1 because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2. After opening a ticket with BMC, they provided me with a defect SW00460401 along with a hotfix that I put in place and was able to get around the pop up error message in my install. As for using Process Designer, we are planning on using this instead of creating AOTs and PDTs just because it seems like it will be easier and quick to develop using the process designer than creating a bunch of AOTs and PDTs. Additionally, the ability to put in approvals or do other things such as loops and nested processes are something else that is needed for our organization. We are just beginning building out our SRDs and Processes, so I guess time will tell on how well it goes; but I see process designer being the future of building the processes in SRM...or at least I hope :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
Apparently, 8.3.4 was just released and is GA on the ePD site. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, February 25, 2014 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 ** I want to jump in because I also have looked at PD back on 7.6.4 and was turned off of it. So based on what you and Roger Justice have said, it boils down to: 1) Don't use Process Designer on any ITSM version prior to 8.x. 2) Don't use Process Designer if you have overlays created on ITSM already. 3) Don't use Process Designer if you are already using SRM. 4) We should wait for version 8.3.4 and probably a service pack. So with all this in mind, it makes me wonder what value this product provides? It is marketed as a way of making workflow in a manner supposedly easier than AR System development, but it seems to be about as complicated as something like SSIS which isn't too difficult for a developer but is impossible for an end-user to work with. So from my perspective, I don't see what PD does that I can't do in ARS. As far as the SRM integration goes, a lot of functionality was added in SRM 8.x to where I can have questions with multiple branches and actions to perform code-like activities without building an AIF, which should reduce the functionality gap. For those of you with PD in production, what type of thing do you actually use it for? For me Process Designer is a bit of a hot button. I'm a big fan of Remedy and I'm really liking the advances in tools like SRM in particular, and I think MyIT has a lot of potential. Process Designer screwed up my 7.6.04 environment back when BMC pressured us into installing it to address a problem with the Class field on Change Management (that still exists in the latest version.) We ended up not being able to address the problem with Process Designer, but a few custom Active Links and we're good. It wasn't worth it letting Process Designer embed itself into ITSM and take over the Task module. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Monday, February 24, 2014 4:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 ** Hi, Yes, Process Designer 8.3.3 is working successfully on 8.1.x however there are still a number of bugs/issues around. 8.3.4 is just around the corner, however it will be released without the current hot fixes available for 8.3.3 - look for these in the near future. If you have a SRM installation already, then it is probably not a path to go down until the issues are sorted - however if you are implementing a new Service Request catalog then it could potentially be the way forward. FYI: All the original guys how created PD no longer work for BMC, so it may be a little longer to get things sorted although they are aware of the issue and working hard to get them sorted. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: 24 February 2014 22:40 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ITSM Process Designer on 8.1 ** I probably won't get a reply to this question since not many use Process Designer, but I will try anyway. Has anyone successfully implemented ITSM Process Designer 8.3.x with ARS/ITSM 8.x? I know that there are a lot of horror stories about Process Designer and 7.6.04, so I contacted my support organization and stated that it is still supported by BMC and that it was designed for 8.0 and above. Before I trash one of my development environments, I'd like to hear if anyone is actually using it with 8.x. Your help would be appreciated. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
Hi Shawn, 8.x.x versions of SRM come with a custom AIF provided by BMC for Hardware and Software ordering. This interacts with the sub components including Purchasing and Requisition, Licensing, etc. This may take your headache away: https://docs.bmc.com/docs/display/public/srm81/Overview+of+the+Product+Ordering+feature Jesus: Currently, there are issues in PD with looping and restarting tasks e.g. if a Task (PD Task) is bypassed, and it is creating a fulfilment Task (TMS:Task) then the bypassed Tasks are not closed and therefore you cannot close the fulfilment request (based on the Rules). Approvals are singular and not dynamic ... etc. There were hot fixes available for 8.3.3 to correct this and other behaivour, but I have been told that these are not in the 8.3.4 release - therefore if you had these and upgraded then you are going backwards until they are ported to the 8.3.4 version. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 25 February 2014 17:18 To: arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 This sounds interesting. So for your request workflow that require approvals, loops, nested processes, etc. do you have a working prototype in Process Designer yet? For my SRM plans, I am a fan of ARS development but I try to avoid building AIFs because they shouldn't be necessary. I'm not entirely sure, but one of the more complicated ones I have is a software request process that I'm going to try to rebuild in some way in 8.1. This one basically does several lookups on places like the Product Catalog, License Certificates, Computer Systems, etc. to determine if licenses are available and direct the request down the right process flow (using Task Groups) depending on license availability and a few other factors. If I can't rebuild this process in ITSM as it is without using an AIF, I may investigate Process Designer but I'd probably stand up a new development system just to isolate it and avoid risking corruption of a system used by anyone else. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Tuesday, February 25, 2014 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 We ran into an error when trying to install ITSM Process Designer on 8.1 because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2. After opening a ticket with BMC, they provided me with a defect SW00460401 along with a hotfix that I put in place and was able to get around the pop up error message in my install. As for using Process Designer, we are planning on using this instead of creating AOTs and PDTs just because it seems like it will be easier and quick to develop using the process designer than creating a bunch of AOTs and PDTs. Additionally, the ability to put in approvals or do other things such as loops and nested processes are something else that is needed for our organization. We are just beginning building out our SRDs and Processes, so I guess time will tell on how well it goes; but I see process designer being the future of building the processes in SRM...or at least I hope :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
We are literally just starting out with our development this week, so we'll see how things go. However, based on my understanding there is no direct correlation with AIF and Process Designer. Our intentions are not to use AIFs as well, but you can utilize process designer workflows on just a regular SRD. I look at the process designer just as a quicker way to define your process without having to create a bunch of AOTs first. Everything is done within the single Process Designer tool. As I said, we'll see how things go :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
I'll take a look at that again. I assumed it was built in such a way that it wouldn't be useful if you used other systems for part of the process, such as SAP for purchasing, but it's worth a revisit. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Tuesday, February 25, 2014 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 Hi Shawn, 8.x.x versions of SRM come with a custom AIF provided by BMC for Hardware and Software ordering. This interacts with the sub components including Purchasing and Requisition, Licensing, etc. This may take your headache away: https://docs.bmc.com/docs/display/public/srm81/Overview+of+the+Product+Ordering+feature Jesus: Currently, there are issues in PD with looping and restarting tasks e.g. if a Task (PD Task) is bypassed, and it is creating a fulfilment Task (TMS:Task) then the bypassed Tasks are not closed and therefore you cannot close the fulfilment request (based on the Rules). Approvals are singular and not dynamic ... etc. There were hot fixes available for 8.3.3 to correct this and other behaivour, but I have been told that these are not in the 8.3.4 release - therefore if you had these and upgraded then you are going backwards until they are ported to the 8.3.4 version. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: 25 February 2014 17:18 To: arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 This sounds interesting. So for your request workflow that require approvals, loops, nested processes, etc. do you have a working prototype in Process Designer yet? For my SRM plans, I am a fan of ARS development but I try to avoid building AIFs because they shouldn't be necessary. I'm not entirely sure, but one of the more complicated ones I have is a software request process that I'm going to try to rebuild in some way in 8.1. This one basically does several lookups on places like the Product Catalog, License Certificates, Computer Systems, etc. to determine if licenses are available and direct the request down the right process flow (using Task Groups) depending on license availability and a few other factors. If I can't rebuild this process in ITSM as it is without using an AIF, I may investigate Process Designer but I'd probably stand up a new development system just to isolate it and avoid risking corruption of a system used by anyone else. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Tuesday, February 25, 2014 10:41 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Process Designer on 8.1 We ran into an error when trying to install ITSM Process Designer on 8.1 because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2. After opening a ticket with BMC, they provided me with a defect SW00460401 along with a hotfix that I put in place and was able to get around the pop up error message in my install. As for using Process Designer, we are planning on using this instead of creating AOTs and PDTs just because it seems like it will be easier and quick to develop using the process designer than creating a bunch of AOTs and PDTs. Additionally, the ability to put in approvals or do other things such as loops and nested processes are something else that is needed for our organization. We are just beginning building out our SRDs and Processes, so I guess time will tell on how well it goes; but I see process designer being the future of building the processes in SRM...or at least I hope :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been
Re: ITSM Process Designer on 8.1
Process Designer has huge potential. It might not have got enough coverage - but that's something that will get built over the period of time and the tool maturity will grow in the same manner. One can define and orchestrate the process - for external integration, you can define a custom interface form - create/update it based on the process - filter plugin / web service part can full fill. -Raj From: Pierson, Shawn-3 [via ARS (Action Request System)] [mailto:ml-node+s1n115858...@n7.nabble.com] Sent: Tuesday, February 25, 2014 23:49 To: Hiremath, Rajashekhar Subject: Re: ITSM Process Designer on 8.1 I'll take a look at that again. I assumed it was built in such a way that it wouldn't be useful if you used other systems for part of the process, such as SAP for purchasing, but it's worth a revisit. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=115858i=0] On Behalf Of Carl Wilson Sent: Tuesday, February 25, 2014 11:43 AM To: [hidden email]/user/SendEmail.jtp?type=nodenode=115858i=1 Subject: Re: ITSM Process Designer on 8.1 Hi Shawn, 8.x.x versions of SRM come with a custom AIF provided by BMC for Hardware and Software ordering. This interacts with the sub components including Purchasing and Requisition, Licensing, etc. This may take your headache away: https://docs.bmc.com/docs/display/public/srm81/Overview+of+the+Product+Ordering+feature Jesus: Currently, there are issues in PD with looping and restarting tasks e.g. if a Task (PD Task) is bypassed, and it is creating a fulfilment Task (TMS:Task) then the bypassed Tasks are not closed and therefore you cannot close the fulfilment request (based on the Rules). Approvals are singular and not dynamic ... etc. There were hot fixes available for 8.3.3 to correct this and other behaivour, but I have been told that these are not in the 8.3.4 release - therefore if you had these and upgraded then you are going backwards until they are ported to the 8.3.4 version. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=115858i=2] On Behalf Of Pierson, Shawn Sent: 25 February 2014 17:18 To: [hidden email]/user/SendEmail.jtp?type=nodenode=115858i=3 Subject: Re: ITSM Process Designer on 8.1 This sounds interesting. So for your request workflow that require approvals, loops, nested processes, etc. do you have a working prototype in Process Designer yet? For my SRM plans, I am a fan of ARS development but I try to avoid building AIFs because they shouldn't be necessary. I'm not entirely sure, but one of the more complicated ones I have is a software request process that I'm going to try to rebuild in some way in 8.1. This one basically does several lookups on places like the Product Catalog, License Certificates, Computer Systems, etc. to determine if licenses are available and direct the request down the right process flow (using Task Groups) depending on license availability and a few other factors. If I can't rebuild this process in ITSM as it is without using an AIF, I may investigate Process Designer but I'd probably stand up a new development system just to isolate it and avoid risking corruption of a system used by anyone else. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[hidden email]/user/SendEmail.jtp?type=nodenode=115858i=4] On Behalf Of Jamie Sent: Tuesday, February 25, 2014 10:41 AM To: [hidden email]/user/SendEmail.jtp?type=nodenode=115858i=5 Subject: Re: ITSM Process Designer on 8.1 We ran into an error when trying to install ITSM Process Designer on 8.1 because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2. After opening a ticket with BMC, they provided me with a defect SW00460401 along with a hotfix that I put in place and was able to get around the pop up error message in my install. As for using Process Designer, we are planning on using this instead of creating AOTs and PDTs just because it seems like it will be easier and quick to develop using the process designer than creating a bunch of AOTs and PDTs. Additionally, the ability to put in approvals or do other things such as loops and nested processes are something else that is needed for our organization. We are just beginning building out our SRDs and Processes, so I guess time will tell on how well it goes; but I see process designer being the future of building the processes in SRM...or at least I hope :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
We also thought using PD was going to be quicker and more flexible. In many ways it is. Be careful, last I checked using PD instead of AOT/PDT does not create the SRM:AppInstanceBridge (form name from my memory, didn't verify) that links the SRM:Request to the fulfillment request(s). The status of the SRM:Request will not be updated as the fulfillment request(s) progress as well as Work Info records added on one side (request or fulfillment) will not be visible on the other side. This is one of those operating as designed defects. Maybe the newly released 8.3.4 fixes this? Jason On Feb 25, 2014 10:08 AM, Jamie jamie.bo...@transamerica.com wrote: We are literally just starting out with our development this week, so we'll see how things go. However, based on my understanding there is no direct correlation with AIF and Process Designer. Our intentions are not to use AIFs as well, but you can utilize process designer workflows on just a regular SRD. I look at the process designer just as a quicker way to define your process without having to create a bunch of AOTs first. Everything is done within the single Process Designer tool. As I said, we'll see how things go :) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM Process Designer on 8.1
I probably won't get a reply to this question since not many use Process Designer, but I will try anyway. Has anyone successfully implemented ITSM Process Designer 8.3.x with ARS/ITSM 8.x? I know that there are a lot of horror stories about Process Designer and 7.6.04, so I contacted my support organization and stated that it is still supported by BMC and that it was designed for 8.0 and above. Before I trash one of my development environments, I'd like to hear if anyone is actually using it with 8.x. Your help would be appreciated. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
It is Recommended to install Process Designer on a system that has not been modifed since it adds fields to base forms and modifies some workflow. If you have modified your system there was a section in the manual that describes the steps to install the process designer on a modified system. -Original Message- From: Ortega, Jesus A jesus.ort...@lyondellbasell.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Feb 24, 2014 5:40 pm Subject: ITSM Process Designer on 8.1 ** I probably won’t get a reply to this question since not many use Process Designer, but I will try anyway. Has anyone successfully implemented ITSM Process Designer 8.3.x with ARS/ITSM 8.x? I know that there are a lot of horror stories about Process Designer and 7.6.04, so I contacted my support organization and stated that “it is still supported by BMC and that it was designed for 8.0 and above.” Before I trash one of my development environments, I’d like to hear if anyone is actually using it with 8.x. Your help would be appreciated. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Process Designer on 8.1
Hi, Yes, Process Designer 8.3.3 is working successfully on 8.1.x however there are still a number of bugs/issues around. 8.3.4 is just around the corner, however it will be released without the current hot fixes available for 8.3.3 - look for these in the near future. If you have a SRM installation already, then it is probably not a path to go down until the issues are sorted - however if you are implementing a new Service Request catalog then it could potentially be the way forward. FYI: All the original guys how created PD no longer work for BMC, so it may be a little longer to get things sorted although they are aware of the issue and working hard to get them sorted. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: 24 February 2014 22:40 To: arslist@ARSLIST.ORG Subject: ITSM Process Designer on 8.1 ** I probably won't get a reply to this question since not many use Process Designer, but I will try anyway. Has anyone successfully implemented ITSM Process Designer 8.3.x with ARS/ITSM 8.x? I know that there are a lot of horror stories about Process Designer and 7.6.04, so I contacted my support organization and stated that it is still supported by BMC and that it was designed for 8.0 and above. Before I trash one of my development environments, I'd like to hear if anyone is actually using it with 8.x. Your help would be appreciated. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
Hello Andrew, I believe I provided you with a workaround as mentioned below known defect # SW00459047 and I have created KA # KA403934 for a workaround. Here are the steps mentioned in the KA Step to implement 01. Take backup of existing arserverd/arserver.exe 02. Stop ARServer 03. Download the unpatch version(8.1) of arserver.exe/arserverd 04. Give proper permissions 05. Start ARServer 06. Install PDICT component 07. Once Install complete, switch back to original arserver binary. KA # KA403934 Also, This has been fixed in later release of PD which I believe targeted sometime in end of Jan. In this release, we have made the installer of PD unified with other ITSM installs so you wont run into similar issue. Reason for error # During install of PDICT, we make a GSI (Get Server Information Call ) and we have hard coded a value against which it was checked. Patch 002 string look differ from unpatch version, hence you got the mentioned error. About advantage over prior releases are I think as below - You can launch the PD client from Browser which was not possible earlier - You can map the process with Incident/Change/Problem/Work Order - Graphical Interface for the Processes/ you can add wait/time tasks Hope this helps. Regards, Vaibhav On Tue, Dec 3, 2013 at 9:36 AM, Andrew Hicox and...@hicox.com wrote: ** LOL wow! Elvisin the ghetoo /Elvis I might give that a shot but from the thread so far it sounds like the whole thing is a mess of trouble. Thanks, Andy On Tuesday, December 3, 2013, John Bilinski [G2SF] wrote: I ran into this issue a month back when Hot-fix patch 002 was released for the ARS. The problem is with the ARS hotfix arserver.exe. What BMC had me do was replace the arserver.exe w/ the original base 8.1.00 .exe, then re-run the PDICT and perform the install steps and integration steps to completion. Then replace the patch 002 arserver.exe. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, December 03, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Process designer + ars 8.1 sp 2 ** Taps http://en.wikipedia.org/wiki/Taps gently plays On Tue, Dec 3, 2013 at 9:00 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Sadly, I'm pretty sure all the developers acquired from Abydos were subsequently let go from BMC. If there is any dev work going on, it's probably painfully slow. It's a shame as I put a lot of time and effort in working with the Abydos guys who were awesome to improve the product before it got acquired. Sent from my iPhone On Dec 3, 2013, at 11:46 AM, Jason Miller jason.mil...@gmail.com wrote: ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I've seen, I would stay away from Process Designer. It's a cool concept but nowhere near Production-ready on 7.6 or 8.x. We've had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can't recall right now because it's been several months, but I think for the most part you'd be safer doing customizations to ITSM within ARS. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Tuesday, December 03, 2013 9:50 AM To: arslist@ARSLIST.ORG Subject: Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws
Process designer + ars 8.1 sp 2
Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
From what I've seen, I would stay away from Process Designer. It's a cool concept but nowhere near Production-ready on 7.6 or 8.x. We've had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can't recall right now because it's been several months, but I think for the most part you'd be safer doing customizations to ITSM within ARS. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Tuesday, December 03, 2013 9:50 AM To: arslist@ARSLIST.ORG Subject: Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I’ve seen, I would stay away from Process Designer. It’s a cool concept but nowhere near Production-ready on 7.6 or 8.x. We’ve had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can’t recall right now because it’s been several months, but I think for the most part you’d be safer doing customizations to ITSM within ARS. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Andrew Hicox *Sent:* Tuesday, December 03, 2013 9:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
Sadly, I'm pretty sure all the developers acquired from Abydos were subsequently let go from BMC. If there is any dev work going on, it's probably painfully slow. It's a shame as I put a lot of time and effort in working with the Abydos guys who were awesome to improve the product before it got acquired. Sent from my iPhone On Dec 3, 2013, at 11:46 AM, Jason Miller jason.mil...@gmail.com wrote: ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I’ve seen, I would stay away from Process Designer. It’s a cool concept but nowhere near Production-ready on 7.6 or 8.x. We’ve had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can’t recall right now because it’s been several months, but I think for the most part you’d be safer doing customizations to ITSM within ARS. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Tuesday, December 03, 2013 9:50 AM To: arslist@ARSLIST.ORG Subject: Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
Somehow that¹s too bad since concept is nice. Problem I see is that in order to work it just adds a whole bunch of stuff across a lot of forms Creating sometimes a defect when it was working before (remember the task problem you pointed out)? I mean, the visual tracking is nice. Something customers coming from HP were asking for but I agree, for now it¹s not yet as powerful as it should be, and I think it should be less intrusive. De : Jason Miller jason.mil...@gmail.com Répondre à : arslist@ARSLIST.ORG Date : mardi 3 décembre 2013 08:46 À : arslist@ARSLIST.ORG Objet : Re: Process designer + ars 8.1 sp 2 ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I¹ve seen, I would stay away from Process Designer. It¹s a cool concept but nowhere near Production-ready on 7.6 or 8.x. We¹ve had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can¹t recall right now because it¹s been several months, but I think for the most part you¹d be safer doing customizations to ITSM within ARS. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Tuesday, December 03, 2013 9:50 AM To: arslist@ARSLIST.ORG Subject: Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
Taps http://en.wikipedia.org/wiki/Taps gently plays On Tue, Dec 3, 2013 at 9:00 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Sadly, I'm pretty sure all the developers acquired from Abydos were subsequently let go from BMC. If there is any dev work going on, it's probably painfully slow. It's a shame as I put a lot of time and effort in working with the Abydos guys who were awesome to improve the product before it got acquired. Sent from my iPhone On Dec 3, 2013, at 11:46 AM, Jason Miller jason.mil...@gmail.com wrote: ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I’ve seen, I would stay away from Process Designer. It’s a cool concept but nowhere near Production-ready on 7.6 or 8.x. We’ve had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can’t recall right now because it’s been several months, but I think for the most part you’d be safer doing customizations to ITSM within ARS. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Andrew Hicox *Sent:* Tuesday, December 03, 2013 9:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
Yeah, I am bummed we installed it because we have all of the changes is made to the ITSM forms. I am sure this will haunt us in the future. On Tue, Dec 3, 2013 at 9:08 AM, laurent matheo lm...@me.com wrote: ** Somehow that’s too bad since concept is nice. Problem I see is that in order to work it just adds a whole bunch of stuff across a lot of forms… Creating sometimes a defect when it was working before (remember the task problem you pointed out)? I mean, the visual tracking is nice. Something customers coming from HP were asking for but I agree, for now it’s not yet as powerful as it should be, and I think it should be less intrusive. De : Jason Miller jason.mil...@gmail.com Répondre à : arslist@ARSLIST.ORG Date : mardi 3 décembre 2013 08:46 À : arslist@ARSLIST.ORG Objet : Re: Process designer + ars 8.1 sp 2 ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I’ve seen, I would stay away from Process Designer. It’s a cool concept but nowhere near Production-ready on 7.6 or 8.x. We’ve had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can’t recall right now because it’s been several months, but I think for the most part you’d be safer doing customizations to ITSM within ARS. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Andrew Hicox *Sent:* Tuesday, December 03, 2013 9:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
I ran into this issue a month back when Hot-fix patch 002 was released for the ARS. The problem is with the ARS hotfix arserver.exe. What BMC had me do was replace the arserver.exe w/ the original base 8.1.00 .exe, then re-run the PDICT and perform the install steps and integration steps to completion. Then replace the patch 002 arserver.exe. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, December 03, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Process designer + ars 8.1 sp 2 ** Taps http://en.wikipedia.org/wiki/Taps gently plays On Tue, Dec 3, 2013 at 9:00 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Sadly, I'm pretty sure all the developers acquired from Abydos were subsequently let go from BMC. If there is any dev work going on, it's probably painfully slow. It's a shame as I put a lot of time and effort in working with the Abydos guys who were awesome to improve the product before it got acquired. Sent from my iPhone On Dec 3, 2013, at 11:46 AM, Jason Miller jason.mil...@gmail.com wrote: ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I've seen, I would stay away from Process Designer. It's a cool concept but nowhere near Production-ready on 7.6 or 8.x. We've had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can't recall right now because it's been several months, but I think for the most part you'd be safer doing customizations to ITSM within ARS. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Tuesday, December 03, 2013 9:50 AM To: arslist@ARSLIST.ORG Subject: Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers
Re: Process designer + ars 8.1 sp 2
Interesting… Only the arserver.exe, not the folder « /Arserver/systemforms/ as well? Le 3 déc. 2013 à 09:12, John Bilinski [G2SF] jbilin...@g2sf.com a écrit : I ran into this issue a month back when Hot-fix patch 002 was released for the ARS. The problem is with the ARS hotfix arserver.exe. What BMC had me do was replace the arserver.exe w/ the original base 8.1.00 .exe, then re-run the PDICT and perform the install steps and integration steps to completion. Then replace the patch 002 arserver.exe. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, December 03, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Process designer + ars 8.1 sp 2 ** Taps http://en.wikipedia.org/wiki/Taps gently plays On Tue, Dec 3, 2013 at 9:00 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Sadly, I'm pretty sure all the developers acquired from Abydos were subsequently let go from BMC. If there is any dev work going on, it's probably painfully slow. It's a shame as I put a lot of time and effort in working with the Abydos guys who were awesome to improve the product before it got acquired. Sent from my iPhone On Dec 3, 2013, at 11:46 AM, Jason Miller jason.mil...@gmail.com wrote: ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I've seen, I would stay away from Process Designer. It's a cool concept but nowhere near Production-ready on 7.6 or 8.x. We've had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can't recall right now because it's been several months, but I think for the most part you'd be safer doing customizations to ITSM within ARS. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Tuesday, December 03, 2013 9:50 AM To: arslist@ARSLIST.ORG Subject: Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist
Re: Process designer + ars 8.1 sp 2
LOL wow! Elvisin the ghetoo /Elvis I might give that a shot but from the thread so far it sounds like the whole thing is a mess of trouble. Thanks, Andy On Tuesday, December 3, 2013, John Bilinski [G2SF] wrote: I ran into this issue a month back when Hot-fix patch 002 was released for the ARS. The problem is with the ARS hotfix arserver.exe. What BMC had me do was replace the arserver.exe w/ the original base 8.1.00 .exe, then re-run the PDICT and perform the install steps and integration steps to completion. Then replace the patch 002 arserver.exe. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG javascript:;] On Behalf Of Jason Miller Sent: Tuesday, December 03, 2013 12:09 PM To: arslist@ARSLIST.ORG javascript:; Subject: Re: Process designer + ars 8.1 sp 2 ** Taps http://en.wikipedia.org/wiki/Taps gently plays On Tue, Dec 3, 2013 at 9:00 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Sadly, I'm pretty sure all the developers acquired from Abydos were subsequently let go from BMC. If there is any dev work going on, it's probably painfully slow. It's a shame as I put a lot of time and effort in working with the Abydos guys who were awesome to improve the product before it got acquired. Sent from my iPhone On Dec 3, 2013, at 11:46 AM, Jason Miller jason.mil...@gmail.com wrote: ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I've seen, I would stay away from Process Designer. It's a cool concept but nowhere near Production-ready on 7.6 or 8.x. We've had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can't recall right now because it's been several months, but I think for the most part you'd be safer doing customizations to ITSM within ARS. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Hicox Sent: Tuesday, December 03, 2013 9:50 AM To: arslist@ARSLIST.ORG Subject: Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process designer + ars 8.1 sp 2
ADV: Yes - I believe PD is hitting the scrap pile. I have given demos of the Kinetic Task engine to roughly 100 BMC engineers (employees) in the last 2 years. Of which I would say 95%+ said they prefer it to PD. Also — did you know starting with Task Engine 3.1 … you can now use Kinetic Task behind SRM??? Actually - you can use Kinetic Task - behind any process — Incident/Change/Asset/etc… So - if interested — you should attend KEG - and learn how to use Kinetic Task behind whatever you would like. http://www.kineticdata.com/events/keg/ Or email me off list: john.sundb...@kineticdata.com -John On Tue, Dec 3, 2013 at 10:46 AM, Jason Miller jason.mil...@gmail.comwrote: ** I agree. We were excited because it was going to help us avoid building an AIF in one case and be pretty darn useful in many others. Turns out it was more pain then it was worth. We found a working as designed oversight that makes it pretty useless when trying to use for an SRM processes. I am sure if you work with it in just the right context it works great but that context seems a bit narrow and as Andrew noted Process Designer doesn't appear to be getting any update love. As far as I can tell PD is heading for the scrap pile (BMC please let me know if this is incorrect). Jason On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** From what I’ve seen, I would stay away from Process Designer. It’s a cool concept but nowhere near Production-ready on 7.6 or 8.x. We’ve had several issues caused by it (it wreaks havoc on the Task Management forms) that required small manual fixes simply after installing it. I encountered some other issues in trying to build workflow that I can’t recall right now because it’s been several months, but I think for the most part you’d be safer doing customizations to ITSM within ARS. Thanks, *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Andrew Hicox *Sent:* Tuesday, December 03, 2013 9:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Process designer + ars 8.1 sp 2 ** Hi everyone, I wanted to check out the new process designer stuff, so I installed 8.1. I noticed that there were several service packs out for arsystem and the various itsm modules so I (perhaps foolishly) went ahead and installed those before I went ahead with trying to install process designer. PDICT 8.3.3 now throws this error trying to install: The Remedy version 8.1.00.002 is not supported. The integration cannot be completed on this server. Unless I'm blind, there don't appear to be any patches for process designer. Anyone else out there seeing this? It took upwards of 3 straight days to get 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY have to rollback to SP0 to install process designer (then presumably reapply the service packs). Maybe I'm lucky and this error is bogus and there is some way to bypass it? -Andy _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. Save the date! *KEG14* February 24-25, 2014 *For more information, click here * - KEGhttp://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Saurabh, You may need to contact BMC to see if they can help you with this. Regards, Chris Date: Sat, 10 Aug 2013 13:23:01 -0700 From: malviya.saurab...@gmail.com Subject: Re: Error 506602: Creating a task for an incident using Process Designer To: arslist@ARSLIST.ORG Hi Chris, I get that each task shown in PD is itself a task in TMS Task form. But my requirement is to create a task based on a task template using process designer; which I am not able to achieve. So you meant to say that this is not possible via process designer. Could you please throw some light on this. Thanks. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111298.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Chris, I get that each task shown in PD is itself a task in TMS Task form. But my requirement is to create a task based on a task template using process designer; which I am not able to achieve. So you meant to say that this is not possible via process designer. Could you please throw some light on this. Thanks. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111298.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Chris, Thanks a lot for your response. Inclusion of p_task_id field in create request action (in Task3) is basically suppressing the task (which is to be generated based on the template id). If i don't use create a request action for task generation, could you please help me how to generate a task based on the task template id. Appreciate your efforts. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111256.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Saurabh, I'm not sure of your question. Process Designer will create TMS tasks for each step of the process automatically, or you can use the Create New Request action like you have, to create the task. You cannot reference a task template created within TMS templates. Regards, Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 09 August 2013 13:24 To: arslist@ARSLIST.ORG Subject: Re: Error 506602: Creating a task for an incident using Process Designer Hi Chris, Thanks a lot for your response. Inclusion of p_task_id field in create request action (in Task3) is basically suppressing the task (which is to be generated based on the template id). If i don't use create a request action for task generation, could you please help me how to generate a task based on the task template id. Appreciate your efforts. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-tas k-for-an-incident-using-Process-Designer-tp111219p111256.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Error 506602: Creating a task for an incident using Process Designer
Hi All, I have to create a task using a task template via Process Designer for an incident. I have created a process which based on a field on HPD:Help Desk should create a task for an incident. But when I am trying to change the status of the task from Staged to Work in Progress or Closed, i get the error This task (or group) must be activated (from the parent) before it can be changed to the status: Closed Success. Please ensure the parent record has been submitted and retry the operation. (ARERR 506602) because of the filter ABYS:TMS:TAS:PreventStatusTransition_Inactive which gets triggered because Abydos Task Type ID field is null; I am not able to understand meaning of this field. Kindly provide any solution to this problem. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Saurabh, can you clarify, the task being created is a process task itself, or you are using a process designer action to create the task? Thanks, Chris Date: Thu, 8 Aug 2013 01:24:13 -0700 From: malviya.saurab...@gmail.com Subject: Error 506602: Creating a task for an incident using Process Designer To: arslist@ARSLIST.ORG Hi All, I have to create a task using a task template via Process Designer for an incident. I have created a process which based on a field on HPD:Help Desk should create a task for an incident. But when I am trying to change the status of the task from Staged to Work in Progress or Closed, i get the error This task (or group) must be activated (from the parent) before it can be changed to the status: Closed Success. Please ensure the parent record has been submitted and retry the operation. (ARERR 506602) because of the filter ABYS:TMS:TAS:PreventStatusTransition_Inactive which gets triggered because Abydos Task Type ID field is null; I am not able to understand meaning of this field. Kindly provide any solution to this problem. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Chris, I am using the process designer action to create a new task. Currently I have three tasks in the process designer which are actually checking for the qualification when to generate a task. My third task action actually creates a record in TMS:Task form. The question here is there are numerous core task forms like TMS:Flow, FlowBuilder, Association,MetricsSummary etc, do we need to create separate action for each such forms or abydos has got its workflows for all the necessary forms. Also Chris, I would ideally want my first task action to be triggered automatically (where currently I have to manually go and supply a value for an outcome) which in turn closes all the three task and generates a new task (from third task action) which is actually throwing me the mentioned error. I have provided all the mandatory fields for TMS:Task; am i missing few more fields. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111221.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Why not have Process Designer create the task directly? Any tasks in the process will be created as TMS:Tasks anyway when the process is running for an Incident. You can have the process use a condition to decide if the task is assigned or not and you should not need to create the supporting data such as TMS:Flow, etc. Regarding your first task running automatically, is the value on the Incident? If so, you can use a Set Outcome action to automate it. Date: Thu, 8 Aug 2013 02:58:36 -0700 From: malviya.saurab...@gmail.com Subject: Re: Error 506602: Creating a task for an incident using Process Designer To: arslist@ARSLIST.ORG Hi Chris, I am using the process designer action to create a new task. Currently I have three tasks in the process designer which are actually checking for the qualification when to generate a task. My third task action actually creates a record in TMS:Task form. The question here is there are numerous core task forms like TMS:Flow, FlowBuilder, Association,MetricsSummary etc, do we need to create separate action for each such forms or abydos has got its workflows for all the necessary forms. Also Chris, I would ideally want my first task action to be triggered automatically (where currently I have to manually go and supply a value for an outcome) which in turn closes all the three task and generates a new task (from third task action) which is actually throwing me the mentioned error. I have provided all the mandatory fields for TMS:Task; am i missing few more fields. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111221.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Hi Chris, Thanks for your reply. ProcessFallout.xml http://ars-action-request-system.1.n7.nabble.com/file/n111223/ProcessFallout.xml I will present to you my scenario in detail. Once an incident is raised (New status), we have an external system which will be doing some diagnostics and setting a value to a field based on the diagnostics(lets call it zQuailifer in HPD:Help Desk form) and changing the status to In Progress, now at this point we want process designer to trigger the process and check another customized regular form (template matrix)and select a template id based on this zQuailifer field and populate the task/tasks for that incident based on the task template/task group template id. Can you please suggest how can we go ahead with this scenario. Currently I am having the process like this: Task 1. Fetch Outcome (this basically fetches the zQuailifer from HPD:Help Desk form) Dependency Link 1 ( with AND type and value as PT) Task 2. Set Value (this fetches few parameters from HPD:Help Desk form) Dependency Link 2 (no conditions) Task 3. Generate Task (this creates a record in TMS:Task form with values retrieved earlier) What i got from you is not to have Task3. Could you please suggest me a way to query this template_matrix form based on zQualifier field. Please find attached my process xml. Thanks in advance. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-task-for-an-incident-using-Process-Designer-tp111219p111223.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error 506602: Creating a task for an incident using Process Designer
Another option would be to go back to your earlier question on the Abydos Task Type ID field. In your Create New Request action you can set this to the p_task_id keyword which should prevent the error message you reported from appearing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of MalviyaSaurabh Sent: 08 August 2013 12:03 To: arslist@ARSLIST.ORG Subject: Re: Error 506602: Creating a task for an incident using Process Designer Hi Chris, Thanks for your reply. ProcessFallout.xml http://ars-action-request-system.1.n7.nabble.com/file/n111223/ProcessFallou t.xml I will present to you my scenario in detail. Once an incident is raised (New status), we have an external system which will be doing some diagnostics and setting a value to a field based on the diagnostics(lets call it zQuailifer in HPD:Help Desk form) and changing the status to In Progress, now at this point we want process designer to trigger the process and check another customized regular form (template matrix)and select a template id based on this zQuailifer field and populate the task/tasks for that incident based on the task template/task group template id. Can you please suggest how can we go ahead with this scenario. Currently I am having the process like this: Task 1. Fetch Outcome (this basically fetches the zQuailifer from HPD:Help Desk form) Dependency Link 1 ( with AND type and value as PT) Task 2. Set Value (this fetches few parameters from HPD:Help Desk form) Dependency Link 2 (no conditions) Task 3. Generate Task (this creates a record in TMS:Task form with values retrieved earlier) What i got from you is not to have Task3. Could you please suggest me a way to query this template_matrix form based on zQualifier field. Please find attached my process xml. Thanks in advance. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Error-506602-Creating-a-tas k-for-an-incident-using-Process-Designer-tp111219p111223.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Hi Chris, That is fine as well. Still struggling to find where the problem is. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Have you tried running a process from the Process Designer Sample Form? If no luck, try it with filter logging on to confirm what is happening (or not). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 30 July 2013 13:21 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help Hi Chris, That is fine as well. Still struggling to find where the problem is. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Process Designer help
hi, We have installed ITSM 8.0 along with Process designer 8.3.2. We are trying to execute the example process (Creation/association of problem ticket to the major incident). Every configuration steps are executed as per the documentation, but auto tasks are not generated as per the process definition. We are new to Process Designer. Can you please help 1) Where do we find the log files of process execution? 2) can we use local files generated from midtier to debug the issues, if yes are there any specific pattern of workflows which we need to check? 3) Are there any specific server side configuration checks to be done? Thanks. Vijay Paulraj Virtusa was recently featured in 2012 Forbes List of 100 Best Public Companies In America with revenue of less than $1B, 2012 Global Services 100 and 2012 FinTech 100 among others. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
In process designer configuration page, you can enable debug logs and review that log along with server side filter logs. Did you checked any of the sample processes working? Regards, Vaibhav Wadekar On 29-Jul-2013 12:58 PM, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** hi, We have installed ITSM 8.0 along with Process designer 8.3.2. We are trying to execute the example process (Creation/association of problem ticket to the major incident). Every configuration steps are executed as per the documentation, but auto tasks are not generated as per the process definition. We are new to Process Designer. Can you please help 1) Where do we find the log files of process execution? 2) can we use local files generated from midtier to debug the issues, if yes are there any specific pattern of workflows which we need to check? 3) Are there any specific server side configuration checks to be done? Thanks. Vijay Paulraj Virtusa was recently featured in 2012 Forbes List of 100 Best Public Companies In America with revenue of less than $1B, 2012 Global Services 100 and 2012 FinTech 100 among others. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
We enabled those as well (both form type and server type). but logs are not getting generated. - Why are these not getting generated? - Permission issues? This is the first sample process we are executing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Hi Vijay, Did you install and run PDICT as part of the installation? If so did it run successfully? Chris -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 29 July 2013 08:39 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help We enabled those as well (both form type and server type). but logs are not getting generated. - Why are these not getting generated? - Permission issues? This is the first sample process we are executing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
Hi Chris, Yes we did that without any errors. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer help
OK, the next thing to try will be that the Process is in the Live status. Also, you need to have your process mapping configured which is where you specify the conditions upon which the process is created for Incidents, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vijay Paulraj Sent: 29 July 2013 12:55 To: arslist@ARSLIST.ORG Subject: Re: Process Designer help Hi Chris, Yes we did that without any errors. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Process Designer error Peer not Authenticated
Ok, today I changed my default website to be *http://servername*http://servername/and it now works. If I change it back to *https://servername* https://servername/ it gets the peer not authenticated again. Any ideas where/how it is trying to authenticate? I have to have SSL enabled on my server. I can use the client with no problems but we will have users that will need to use the built in tool. v/r Dan On Monday, July 30, 2012 11:31:55 AM UTC-4, Dan wrote: ** List, I am running ARS 7.6.04, Mid-tier 7.6.04 and have just installed Process Designer. The install went well with no issues. I followed the install guide and updated and created users as needed. I can run the process designer client software fine and it lets me in and allows me to create and save. When I try to launch the Process designer Client from within Remedy I get a peer not authenticated pop-up error. I have another system on another network that I installed process designer on with the same settings and it works fine. The only difference I can find is that on the one that works the mid-tier is HTTP and the one that it does not work on it is HTTPS. Any help would be appreciated. v/r Dan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Process Designer error Peer not Authenticated
List, I am running ARS 7.6.04, Mid-tier 7.6.04 and have just installed Process Designer. The install went well with no issues. I followed the install guide and updated and created users as needed. I can run the process designer client software fine and it lets me in and allows me to create and save. When I try to launch the Process designer Client from within Remedy I get a peer not authenticated pop-up error. I have another system on another network that I installed process designer on with the same settings and it works fine. The only difference I can find is that on the one that works the mid-tier is HTTP and the one that it does not work on it is HTTPS. Any help would be appreciated. v/r Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
bmc.dn - Business Process Designer forum
Wanted to let everyone know the Business Process Designer (previously known as Abydos) forum is now live on bmc.dn/communities. Since I managed to move things into it BEFORE it was public (my bad), I was appointed to do the announcement! The forum is at this link: https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/itsm_process_designer Again, Process Designer is available to suite owners as of version 7.6.04 and above. Anne Anne Brock Principal SC BMC Software 925-226-0446 anne_br...@bmc.commailto:anne_br...@bmc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
