On 6.2.2014 17:21, Kevin Falcone wrote:
On Thu, Feb 06, 2014 at 01:07:26PM +0100, Martin Drasar wrote:
4.2 does a much better job passing along multipart mails.
You cannot easily force RT to send a custom alternative email,
especially not in 4.0.
Thanks for your response. I am not necessarily
Hi,
in our RT installation (4.0.6) we have a tool that sends e-mails to the
RT with Content-Type: multipart/alternative that I want to forward from
RT to all recipients. On the receiving end we have a scrip that
OnCorrespond notifies requestors, etc... I can make it send the
text/plain part
On 10.1.2013 15:11, Martin Drasar wrote:
Hello,
in my setup I have patched lib/RT/Action/Notify.pm in such way that it
adds some attachments to a mail. In some cases we send mails that have
no-reply address in From: and Reply-To: and I would like to send these
mails without those
Hello,
in my setup I have patched lib/RT/Action/Notify.pm in such way that it
adds some attachments to a mail. In some cases we send mails that have
no-reply address in From: and Reply-To: and I would like to send these
mails without those attachments. However, I have not found a way to
query
On 9.10.2012 18:38, Thomas Sibley wrote:
It's possible, yes. I don't know where it may be happening in this
particular case, and it may not even be in RT. Mail headers, however,
are case insensitive, so any change in case shouldn't be affecting your
usage. (And if it is, that sounds like a
Hi,
I have hit a strange problem with mail header casing. At our site, we
are preprocessing mails from various automatic reporting tools and
durign this preprocessing some headers are added and then the message is
sent via 'sendmail -oi -t' to RT.
One header that is causing us problems is
On 5.10.2012 19:05, Thomas Sibley wrote:
On 10/05/2012 02:31 AM, Martin Drasar wrote:
after upgrading to RT 4.0.6 I am having problems with mail sending. This
line starts to appear in log:
Scrip Commit 6 died. - Can't fork at /usr/share/perl5/Mail/Mailer.pm
line 145
and no mail can be sent
On 8.10.2012 10:53, Tim Cutts wrote:
Make sure you have plenty of swap allocated; you may not need the memory as
physical. I run the RT web server on a machine with only 2GB of RAM, and
it's fine. I don't run the database on the same machine, though. You have
to remember that when
On 8.10.2012 11:29, Tim Cutts wrote:
It's only for a split second, and the memory isn't used. UNIX doesn't just
start an application in one go, it uses two steps:
1) fork
This duplicates the current process, and both processes continue executing.
UNIX does this with so-called
Hi,
after upgrading to RT 4.0.6 I am having problems with mail sending. This
line starts to appear in log:
Scrip Commit 6 died. - Can't fork at /usr/share/perl5/Mail/Mailer.pm
line 145
and no mail can be sent until I restart the Apache.
Scrip 6 is On Correspond Notify Requestors and Ccs
Do
Hi,
when a user responds to a ticket at our site, the message is forwarded
to all interested parties and the user's name and email is untouched
(i.e. no 'via RT', changed mail or anything else).
We would like to enable default signing, but there is a problem with
those mails. As they have an
On 21.8.2012 15:59, Ethier, Michael wrote:
Hello,
The rt-mailgate program acts differently between v 3.8.8 and v 4.0.6.
The v 3.8.8 version works
fine using https, and even when I have v 4.0.6 running with the
/etc/aliases point to the v 3.8.8 version of rtmailgate, email
get sent
On 21.8.2012 16:16, Ethier, Michael wrote:
Hi Martin,
Thanks for the suggestion but if I enable --no-ssl I will be creating a
security
vulnerability no ?
Thanks,
Mike
Hi,
that's for sure. This was a suggestion for a development machine (the
name testrt.rc.fas.harvard.edu suggest that
On 16.8.2012 18:48, Thomas Sibley wrote:
403 is Forbidden. RT denies direct requests to /Elements/ directories
(among other internal components). This denial happens in RT's normal
request handling phase, which doesn't get called when you set inherit =
undef.
Hi Thomas,
thank you, moving it
Hi,
is it possible to access ticket object from MakeClicky callback? For
example, I have a callback that recognizes an IP and allows to perform
set of actions on click. And for one of that action, I need to have
current ticket subject. How can I get access to such information?
Thanks,
Martin
Hi,
it appears I've reached a dead end...
This is my javascript ajax call (practically identical to the one Paul
posted):
jQuery.ajax
(
{
type: 'POST',
url: 'Elements/TestComponent',
data:
{
'ip': ip
},
dataType: 'json',
traditional: true,
On 16.8.2012 13:15, Paul Tomblin wrote:
On Thu, Aug 16, 2012 at 5:22 AM, Martin Drasar dra...@ics.muni.cz
mailto:dra...@ics.muni.cz wrote:
The problem is, when I remove the flags section, the ajax call fails
with 403. If I keep it, I get back following error: syntax error
On 16.8.2012 13:37, Paul Tomblin wrote:
Unfortunately somewhere between RT and Mason and perl a lot of the
errors go unreported - you just have to narrow down where the problem is
with a lot of calls to $RT::Logger-debug. But first things first, you
need to turn up the logging in
On 16.8.2012 14:27, Paul Tomblin wrote:
I copied your code into my web app, and it worked fine. Firebug shows
me that the ajax call returned [something]
I'd go with Joe's suggestion, or maybe something in an autohandler or
dhandler that is screwing things up.
Thank you both for
On 16.8.2012 15:35, Paul Roth wrote:
I accidently set up a user and make a typo on the email address. How do
you correct it (RT-4.0.6) or delete the user so I can re-add him. This
user has not been associated with any tickets.
Hi,
Tools - Configuration - Users
Find all users whose [Name
On 16.8.2012 16:04, Paul Tomblin wrote:
On Thu, Aug 16, 2012 at 9:21 AM, Martin Drasar dra...@ics.muni.cz
mailto:dra...@ics.muni.cz wrote:
My question is - how can I diagnose, whether there is a problem with
(auto|d)handlers? I haven't touched any of them since the installation
Just a quick update - Paul tried to run files from my machine on his and
the result was that everything was working ok.
So the situation is as follows:
- brand new installation of RT-4.0.6
- database moved from RT-3.8.7, upgrade went well
- only local changes are those mentioned in this thread,
Hi,
I have used MakeClicky actions to extend the RT UI and now I would like
my extensions to do some ajax stuff on click. I would like to know, how
I can create new Mason component and set it as a valid target for the
ajax request.
Any help is really appreciated.
Thanks,
Martin
On 15.8.2012 17:44, Paul Tomblin wrote:
If you want your AJAX to return JSON, you need to do the following:
...
Wow, thanks a lot for your superquick reply!
Martin
Hi,
with the move from RT 3.8.7 to 4.0.6, I have decided (or was forced to
by changes in RT html code) to ditch onload scripts that extended RT
Ticket UI with some functionality (getting abuse contacts by clicking on
ip, etc.). I would, however, still like to have that functionality, but
this
On 13.8.2012 16:48, Kevin Falcone wrote:
You're on the right track, you may find this useful:
http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks
In general, if you're not writing an extension, your callbacks go in
28C8D875, created 2010-12-30
Martin Drasar dra...@ics.muni.cz
gpg: encrypted with 2048-bit RSA key, ID E44C6E92, created 2012-02-21
CSIRT-MU DEVEL r...@rt-devel.ics.muni.cz
gpg: public key decryption failed: bad passphrase
gpg: decryption failed: secret key not available
(/home/RT/RT
,
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
PGP Key ID: 0xB2761CDE
Steve,
thanks for the code, it looks good. I think that it should be pretty
straightforward from now.
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk
for your answers.
Regards,
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
PGP Key ID: 0x944BC925
UTC 2010
perl, v5.10.0 built for i486-linux-gnu-thread-multi
Server version: Apache/2.2.9 (Debian)
Server built: Apr 19 2010 19:57:58
RT 3.8.7
Thank you very much for your help
Regards,
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network
Oh boy, the subject should have of course be different...
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
(at least in version
3.6 I think). For example scrips in our RT instance have four digit
prefix to specify execution order.
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute
? Or is there a third or fourth one?
Thank you for your answers
Regards
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
in RT_SiteConfig.pm
Set($EmailOutputEncoding , 'iso-8859-2');
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network Security Department http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech Republic
PGP Key ID
go into: Configuration - Global - Group rights
And for system group 'Everyone' grant the 'CreateTicket' right.
I also suggest to grant 'ReplyToTicket' right as well.
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
CSIRT-MU, Network Security Department
.
Regards
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
Network Security Department http://ics.muni.cz/
CSIRT-MU http://www.muni.cz/csirt
Institute of Computer Science, Masaryk University, Brno, Czech
for new version of RT on
different machine, read the docs about migrating DB, set it up and after
you have it running just move it to orginal server and replace the old
version.
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
Network Security Department
have not done any deep testing, because I was happy to
see 3.8.x working. I have transitioned my scrips and left 3.6.x far
behind me.
Also note that I have tried version 3.6.x and 3.8.x concurrently and you
have different 3.8.x version - there may be a difference.
--
Mgr. Martin Drasar
as needlessly showing RT path.
I am providing a quick patch that catches the exception generated by
crypt and makes RT behave like ordinary bad password was provided.
Martin
--
Mgr. Martin Drasar dra...@ics.muni.cz
Network Security Department
ooow
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I apologize for a spam...
This was supposed to go to my own RT :-)
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Dne 9.3.2010 0:29, Martin Drasar napsal(a):
Hi everyone,
the issue from subject was discussed several times, but sadly I have not
been able to find a solution that is working for me.
I have a scrip that should launch after new ticket is created.
Condition: On Create
Action:User
Hi everyone,
the issue from subject was discussed several times, but sadly I have not
been able to find a solution that is working for me.
I have a scrip that should launch after new ticket is created.
Condition: On Create
Action:User defined
Template: My own defined template
Stage:
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