Thank you! This seems to be doing the right thing, while still not
notifying the user of the change. It's exactly what I was hoping for. It
felt great to close the ticket my boss made on this issue back in November!
On Thu, Feb 23, 2017 at 12:06 PM, Shawn M Moore
wrote:
> Hey Robe
> On Feb 23, 2017, at 09:19, Kenneth Marshall wrote:
> Hi Alex and Robert,
>
> What happens if you set RecordTransaction to 1/true? I have not checked the
> code,
> but I would imagine that if you do not record the transaction, the cache
> infrastructure
> would not
I'm going to send the email I normally hate to receive. If you ever figure this
out, please share it with the list!
I have a script to assign the ticket creator as the owner on creation, which
works perfectly. Like you, though, the owner fails to display properly in
ticket lists but works if yo
queue
<> 'queue name'" or "queue <> 7"? Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
x27;,
> NickName=> 'givenName',
> ExternalAuthId => 'sAMAccountName',
This is the culprit line -- this column was removed in RT 4.4. Remove
this line from your configuration, and it should resolve the issue.
- Alex
ut one starts earlier
than the other. You'd need to limit your date with something like
Resolved < 2017-02-01
to eliminate anything past Jan 31. At least that's how I'm reading it;
sorry if I'm mistaken.
> I’m using RT v4.1.11
>
>
>
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
king that queues had special pages listing their active
tickets, so I was looking for that template.
On Mon, Jan 30, 2017 at 12:27 PM, Matt Zagrabelny
wrote:
> Hi Alex,
>
> On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall wrote:
> > Hi all,
> > Where would I go to change the defau
of a
queue-specific CF in the list. Thanks for any suggestions.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
Matt Coons
> Incident Responder and Threat Analyst
> Information & Infrastructure Assurance (IIA)
> University of Michigan
>
> 734-764-4105 <(734)%20764-4105>
> coo...@umich.edu
>
> On Wed, Jan 25, 2017 at 3:03 PM, Matthew Coons wrote:
>
>> Thanks Alex a
SO so it's not required to be present.
>
> The second item I would like to hide (for a specific user group) is the
> RTIR menu option.
>
> Any help or suggestions would be much appreciated,
>
> Thank you!
>
> Matt Coons
>
>
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
Thank you, that looks like it'll work. Did your JSON-like syntax for
updating fields ever make it into core for 4.4.1? I found the attachment in
your linked message, but it's a bin file and I'm not sure what to do with
it.
On Tue, Jan 17, 2017 at 11:17 AM, Matt Zagrabelny
wro
;RT::Extension::SLA');
> #Plugin('RT::Extension::CommandByMail');
> #Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));
> 1;
>
>
>
> *Martin Petersson*
> *IT-Konsult*
>
> *+46 (0)522 980 28*, mar...@uanet.se, www.uanet.se
> Gustaf Mattssons
e
> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095
>
>
> <http://www.uanet.se/>
> <http://www.uanet.se/>
>
> 16 jan. 2017 kl. 15:00 skrev Alex Hall :
>
> My first thought is that you've modified your $EmailSubjectTagRegex
> setting. If you have,
now how to interface with a custom table using RT SQL.
Is there any way of doing this? I wouldn't mind lowering active ticket
warnings to every other day as well, if I could, so this would help
multiple places. Thanks for any thoughts.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
> *Martin Petersson*
> *IT-Konsult*
>
> *+46 (0)522 980 28*, mar...@uanet.se, www.uanet.se
> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095
>
>
> <http://www.uanet.se/>
> <http://www.uanet.se/>
>
>
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
/opt/rt4/sbin/rt-fulltext-indexer line 254.
This is likely due to a too-low `max_allowed_packet` in your MySQL
configuration. Try bumping it higher and re-running the indexer.
- Alex
Javascript, and how would OK/Cancel in the JS confirm box get back to the
script? Alternatively, does something like this already exist that I just
don't know about? Thanks for any ideas on this.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
l-part2\@domain2\.tld
| local-part3\@domain3\.tld
| :
| :
| local-partN\@domainN\.tld
)
$
/xi );
- Alex
have to run, so there may be more in
the log file I'll get to tomorrow. But what's going on here, and could this
explain why owners don't show in search results but they do in ticket
displays? Thanks.
On Thu, Jan 5, 2017 at 1:40 PM, Alex Hall wrote:
>
>
> On Mon, Nov 2
On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall wrote:
> On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote:
> > Thanks, I didn't know that would happen. I did that to suppress the
> email notification; we want users notified if their tickets change owners,
> but on
feels "inactive", but
> according to the default lifecycle, it is active.
>
> https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034
>
> On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall wrote:
> >
> >
> > On Thu, Jan 5, 2017 at 11:01 AM
On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny wrote:
> __Active__ is case sensitive, I believe.
>
I should have said that I tried capital and lowercase A in my searches,
along with making the word all caps. I keep getting the same result.
> -m
>
> On Thu, Jan 5, 2017 at 9:5
Hey all,
I just did a search:
Priority > 9 and Status = '__active__'
Five of the resulting tickets are stalled, but I thought __active__ ignored
stalled tickets. Any idea why they're appearing? Did I miss a setting or
something, or is this intended behavior? Thanks.
--
A
stop tickets involving that user from appearing.
On Thu, Jan 5, 2017 at 9:26 AM, Felix Defrance wrote:
>
>
> Le 05/01/2017 à 12:22, Alex Hall a écrit :
> > Martin's suggestion makes sense, but I thought Felix was trying to
> restrict user search, not ticket search? That
Martin's suggestion makes sense, but I thought Felix was trying to restrict
user search, not ticket search? That is, he doesn't want users to be able to
search (and thus view the names of) all users? It's quite early here, so my
brain may still be muttled and I could be wrong.
Sent from my iPh
Thanks for the thoughts, everyone. I think we'll keep them under local, in
their own folder. Good to know upgrading won't touch anything.
Sent from my iPhone
> On Jan 5, 2017, at 00:54, Alex Vandiver wrote:
>
> On Wed, 4 Jan 2017 11:13:38 -0500
> Alex Hall wrote:
>
On Wed, 4 Jan 2017 11:13:38 -0500
Alex Hall wrote:
> I'm considering putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
> folder, but I don't know what RT upgrades might do to that.
RT upgrades won't remove any extra files you have lying around.
- Alex
s I had in
the below message.
On Wed, Jan 4, 2017 at 12:18 PM, Alex Hall wrote:
> Hi all,
> A while ago I was asking why owners don't always show in search results. I
> just had a look at one such ticket in the database:
>
> select * from Tickets where id = 527;
>
> The &q
ge, that should do the
job.
On Wed, Jan 4, 2017 at 12:21 PM, Felix Defrance wrote:
>
>
> Le 04/01/2017 à 15:47, Alex Hall a écrit :
>
>
>
> On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance wrote:
>
>>
>> Le 04/01/2017 à 15:10, Alex Hall a écrit :
>>
>
it substituting the creator somehow?
I'm very confused! Thanks for any suggestions.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
ring putting them in /opt/rt4/etc, maybe in a "crontool-scripts"
folder, but I don't know what RT upgrades might do to that. Is it best to
just put them somewhere completely separate, like ~/rt-crontool-scripts, or
can I keep them somewhere in the RT directory tree? Thanks.
On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance wrote:
>
> Le 04/01/2017 à 15:10, Alex Hall a écrit :
>
> Okay, searching users is the problem? I'm not sure, but what about an
> overlay that conditionally shows that part of page templates? You could
> create a group to whic
a
condition to return nothing if the user belongs to that group?
On Wed, Jan 4, 2017 at 8:57 AM, Felix Defrance wrote:
>
> Le 04/01/2017 à 14:02, Alex Hall a écrit :
>
> Can you describe your setup more? I'm not sure why unprivileged users
> would need access to all queue t
"unprivileged users" to Seequeue & Showtickets
>
> In the same section:
>
> grant group "compagny name" to Seequeue & Showtickets
>
>
> But no effect.
>
> I try to add a user to watchers 'CC', and grant watchers 'CC' to Seequeue
?
No. You should try the 4.4/previewscrips-race branch, which I've just
pushed:
https://github.com/bestpractical/rt/compare/4.4-trunk...4.4/previewscrips-race
The gory details are contained in the commits therein.
- Alex
tickets by entring the ticket number in the "goto Ticket" field (top
> right in SelfService).
>
> I have tried to play with CustomRole but it's not working for me. So
> anybody known how I can do it?
> Thank you,
>
> --
> Félix Defrance
> PGP: 0x0F04DC57
>
>
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
meant to be used for safety- or life-critical applications.
- Alex
[1] https://en.wikipedia.org/wiki/Therac-25
On Sat, 31 Dec 2016 12:41:21 -0500
Alex Hall wrote:
> In a thread a week or two ago, I was asking about the syntax for finding
> tickets by relative dates, like "3 days ago". It wasn't working, and at
> least one other list member was able to confirm that it wasn't.
, but it relies on this same "N hours
ago" syntax and so also fails. I find it hard to believe that 4.4.1 would
have been out for so long with such a critical bug, but last time I asked
about this, someone else on the list did say they could confirm the
problem. Thanks for any answers!
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
. It just won't send
mail. Needless to say, my boss really wants stale ticket alerts to work,
and as far as I know, it's this one last problem that is stopping me from
doing that.
On Thu, Dec 22, 2016 at 4:17 PM, Alex Hall wrote:
> Hi all,
> Further to my rt-crontool quest
te?
For instance, if a page is understandable but could do with better grammar,
is it considered polite to correct it, or should it be left alone? What
other rules and conventions exist that I should keep in mind? Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
wrong?
{
if(my $orderNumber = $Ticket->CustomFieldValues["Order Number"]) {
"Testing printing the order number: " . $orderNumber . ""
}
}
Thank you for any information.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
ny other
suggestions or warnings you can offer will be appreciated. Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
at will be a problem. What might I be missing? I'm so close to having
this working! RT4.4.1, Debian 8. Thanks!
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
he same error (can't call method "message" on an undefined
value). I've looked this up online, but only found a few threads, one of
which said to use RT::Action::Notify. I don't know what else to try, or why
this refuses to work.
On Tue, Dec 20, 2016 at 7:48 AM, Alex Hall wrote
said yesterday, I can't
give a hard-coded email address, as this job will have to email whoever is
the owner of the ticket being worked on. I have to be missing something
obvious about this process!
On Mon, Dec 19, 2016 at 4:51 PM, Alex Hall wrote:
> Hi all,
> Now that I'm getting th
nd I can't hard-code it. What's the trick to getting this to
work correctly? Thanks!
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
he other way doesn't work. How exactly
does this "10 days ago" syntax get interpreted? Or is it no longer
supported?
On Mon, Dec 19, 2016 at 2:48 PM, Alex Hall wrote:
> I'm using the Crontool, yes, but I've also been doing searches on the web
> interface to see i
refreshing my knowledge of date math in
MySQL so I can query exactly what I want, but I hoped UntouchedInHours
would do all that for me. Oh, and yes, LastUpdated does seem to have normal
values in it. They're in GMT time, but they seem to be correct.
On Mon, Dec 19, 2016 at 2:37 PM, Matt Za
m
not getting any errors anywhere, now that UntouchedInHours has been fixed
to use RT::Condition and not RT::Condition::Generic, but neither am I
getting the tickets I should be. Thanks for any ideas!
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
I'm almost positive I ran that, and the page says I could end up with data
duplication if I run it again. Is there a query I could run in the database
to check, so I can know for sure? Thanks.
On Fri, Dec 16, 2016 at 8:53 PM, Todd Wade wrote:
> On 12/16/16 3:57 PM, Alex Hall wrote:
&
Thanks, I now have a Condition folder alongside the Interface folder.
Sorry; in my previous message, I mistyped the directory quite badly. That's
what I get for going from memory.
On Mon, Dec 19, 2016 at 11:26 AM, Emmanuel Lacour
wrote:
> Le 19/12/2016 à 17:07, Alex Hall a écrit :
>
x27;s the right path
to use under 4.4.1? Thanks. Oh, the page I'm using:
https://rt-wiki.bestpractical.com/wiki/UntouchedInHours
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
cause is. I've done some
modifications to the display and CSS of the plugin, but nothing about
"announcement groups". What could cause this error, should I worry, and can
I fix or hide it? I'm worried it will hide other errors or warnings, given
how often it repeats itself. Than
is fine. This issue occurre only when i send
> message to requestor.
>
> some ideas ?
>
> -
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
>
--
Alex Hall
Automatic Distri
bugger in 4.6. Is 4.6 out for testing? Rights
debugging sounds very useful!
On Thu, Dec 15, 2016 at 11:56 AM, Matt Zagrabelny
wrote:
> Hi Alex,
>
> On Thu, Dec 15, 2016 at 8:28 AM, Alex Hall wrote:
> > Hi all,
> > We've just discovered something odd. It seems that all users
which tables or columns to include, or
what value to look for. Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
ncharted territory.
NDB clusters also don't support FULLTEXT indexes[7], though that's
clearly only an optional feature for RT.
Pescoller, consider me curious to hear back if you actually deploy RT
against and NDB cluster in production, and the performance
characteristics you
hen it bursts into flames in production -- NDB is in no way a
supported, suggested, or sane backing engine for RT.
- Alex
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
is all
that NDB supports. Performance of joins is generally not great under
NDB, and RT assumes that joins do not incur a significant cost penalty.
In short, you _might_ be able to get it to run simply by adjusting the
table types, but I only expect it to get you into trouble down the road.
thus lives
in some other sbin folder on the system and not this one.
On Mon, Dec 12, 2016 at 1:12 PM, Jeff Voskamp
wrote:
> On 12/12/16 10:42 AM, Alex Hall wrote:
>
>> Hi all,
>> I think I can say definitely that this is a bug. I added the DB
>> credentials to RT_SiteConfig.
under RT_SiteConfig.d, and they all work. It's just
rt-fulltext-indexer that seems to have trouble accessing them. This
explains a lot, and hopefully gets fixed in the next release. Thanks for
everyone's suggestions and help.
On Sat, Dec 10, 2016 at 5:56 AM, Alex Hall wrote:
> I tho
es? I use those instead of a
single .pm file. I'll have to try putting my database credentials in the actual
PM file later today, once I'm awake, to see if that helps.
Sent from my iPhone
> On Dec 10, 2016, at 03:47, Alex Vandiver wrote:
>
> On Fri, 9 Dec 2016 17:30:31 -0500
>
On Fri, 9 Dec 2016 17:30:31 -0500
Alex Hall wrote:
> What this file never says is how to tell the indexer tool how to connect to
> the database. It clearly isn't pulling from the RT configuration, nor from
> /home/www-data/rtrc.
The indexer reads and uses the database configura
ulling from the RT configuration, nor from
/home/www-data/rtrc.
On Fri, Dec 9, 2016 at 5:12 PM, Landon Stewart
wrote:
> On Dec 9, 2016, at 2:06 PM, Alex Hall wrote:
>
>
> I thought the tool I had to run periodically was
> /opt/rt4/sbin/rt-fulltext-indexer.
> That's the on
fuses database credentials. Unless the guides on
this are wrong, and the setup one is the one I have to run with cron?
On Fri, Dec 9, 2016 at 4:40 PM, Landon Stewart
wrote:
> On Dec 9, 2016, at 1:33 PM, Alex Hall wrote:
>
>
> I still don't have this working, so any input
his tool to run.
On Thu, Dec 8, 2016 at 10:38 AM, Alex Hall wrote:
> Hi all,
> I completely forgot to set up rt-fulltext-indexer as a cron job after
> initially enabling FTS. When I run it now, it complains that the database
> credentials are wrong, and yes, they definitely are. How
I'm not quite sure what should
go where.h
On Fri, Dec 9, 2016 at 10:35 AM, Matt Zagrabelny wrote:
> Hi Alex,
>
> No need for a callback. Just include your CSS files in a lib. There is a
> function call you can make to include a CSS file in /static/css/. This is
> the proper
copy of one of the CSS files in /opt/rt4/local and
modify it? Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
/../lib/RT/Handle.pm:1145)
Done inserting data.
Done.
Is this anything I need to worry about for the extension to work properly,
or, in fact, do I need to worry about it for *any* reason? Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training
-email-dashboards, but it doesn't seem to be doing so. I know I've done
this once before, I just don't remember (and can't find) how I did it.
Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new
to watch the different scripts do
their thing for a single transaction, and I need to better understand how
the different scripts decide when to fire and when to stay quiet. Thanks as
always!
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR
ely, so is there an
example of a script that will? Some way to prevent identical emails going
to one person more than once? Or, given that this would be one script and
thus couldn't access the details of other scripts when a transaction
happens, is this simply not possible? Thanks for any ideas.
see no way to customize the simple
search query in the configuration options. Is this possible? If so, what's
the recommended way? In case it matters, we do have full text indexing on.
RT4.4.1 on Debian 8. Thanks!
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
er interface. I can't even write them in,
although given how many different ways there seem to be to write in a CF, I
could just be doing it wrong. Thanks for any suggestions.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a
ot
the email I wanted suppressed, and the owner still changed. Oddly, "nobody" is
still the owner when I search for my ticket, though. Should I flush a cache or
something? Mason cache wouldn't have anything to do with this, would it?
> On Nov 28, 2016, at 11:18, Kenneth Marshall
ign the requestor as the
owner. The owner is set correctly if you view the ticket, but not if that
ticket appears in a search results page. Thanks.
On Fri, Nov 18, 2016 at 9:18 AM, Alex Hall wrote:
> We always leave it at the default. I did a search for "queue:technology",
>
gotten from the
configuration files, where do they come from and how can I supply them? The
tool's help text didn't list any DB settings as possible flags. Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a
Please disregard the below email. The Graphics guy had been one-time CC-ed,
not permanently CC-ed, and no one realized it until just now. Sorry for the
pointless message. I do need to find a way to turn one-time CC into
permanent, for just this reason.
On Fri, Nov 25, 2016 at 3:45 PM, Alex Hall
membership. Is that possible to do? I know we
could make teams or temporary groups, but I'd prefer an automated solution
that doesn't require even more work from a staff who are only grudgingly
using the new ticket system to begin with. :) Thanks for any help.
--
Alex Hall
Automatic
#x27;ve been through
users and settings, but didn't find it. This must be obvious, but where
would I tell users to go to set up subscriptions to their custom
dashboards? I just want certain users to get emails once a day with the
content of a specific saved search. Thanks!
--
Alex Hall
A
I'm still pretty new to RT, so would like to join such a session. Thanks.
Sent from my iPhone
> On Nov 22, 2016, at 08:25, Reza wrote:
>
> Greetings new and recent adopters to RT!
>
> I recently joined the community and though I have RT running in a production
> environment, I have it running
lue in this file, but I'm still not sure why this doesn't work.
On Sat, Nov 19, 2016 at 1:17 AM, Landon Stewart
wrote:
> On Nov 18, 2016, at 11:40 AM, Alex Hall wrote:
>
> Hi all,
> I have the timezone set in SiteConfig how it came by default, and
> /etc/timezone on
7;t know what I
might have changed, or when.
Is there more to the timezone than letting RT pick it up from
/etc/timezone? Do I need to worry about setting MySQL somehow? The file is
644, so is readable by everyone. Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
P__',
'__Requestors__',
'__CreatedRelative__',
'__ToldRelative__',
'__LastUpdatedRelative__',
'__TimeLeft__'
On Fri, Nov 18, 2016 at 9:03 AM, Sinapius, Vinzenz <
vinzenz.sinap...@tracetronic.de> wrote:
> Hi Alex,
>
>
>
&g
er
#". $Actor );
my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value =>
$Actor, RecordTransaction => 0);
unless( $status ) {
$RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
return undef;
}
return 1;
--
Al
ly*
grant it the two rights the Wiki page mentions (view/modify tickets in all
queues)? That is, do I need to grant specific user rights, because of
security concerns surrounding making this user a full admin, or can I just
make it an admin? Thanks for any explanations.
--
Alex Hall
Automa
On Tue, 15 Nov 2016 11:36:53 -0500
Alex Hall wrote:
> I found the problem. I've seen "Table" and "TableName" both used in sample
> configurations, but apparently only one is correct. As soon as I switched
> to "Table" in my config file, FTS enable
te:
> On Tue, Nov 15, 2016 at 9:56 AM, Alex Hall wrote:
> > Good thought, but that doesn't seem to have helped. It still says that
> > Enable and Indexed are 0 in the system configuration page.
> >
> > On Tue, Nov 15, 2016 at 10:49 AM, Martin Wheldon
> >
Good thought, but that doesn't seem to have helped. It still says that
Enable and Indexed are 0 in the system configuration page.
On Tue, Nov 15, 2016 at 10:49 AM, Martin Wheldon <
martin.whel...@greenhills-it.co.uk> wrote:
> Hi Alex,
>
> Sounds like you may need to c
FTS.
I'm on RT 4.4.1, MySQL 5.7, Debian 8. What's the trick to getting FTS to
work? Thanks!
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
> James
>
>
>
> *From:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On
> Behalf Of *Alex Hall
> *Sent:* Monday, November 14, 2016 7:57 AM
> *To:* martin.whel...@greenhills-it.co.uk
> *Cc:* rt-users
> *Subject:* Re: [rt-users] Enabling full text index, getting &qu
ed using the system. Because of the hour,
or maybe because the tutorials I'd read made updating sound so easy, I
completely forgot to run all this on the test server first. Not a good move
on my part.
On Mon, Nov 14, 2016 at 4:24 PM, Matt Zagrabelny wrote:
> Hi Alex,
>
> On Mon,
(that looks like a variable pointer) instead of an integer that's causing
the problem. Until I fix this, no one can make tickets, so if anyone has
any suggestions, please share them. Thanks.
On Mon, Nov 14, 2016 at 11:37 AM, Alex Hall wrote:
> Hello again all,
> I just discovered I hav
in Wheldon <
martin.whel...@greenhills-it.co.uk> wrote:
> Hi Alex,
>
> I think the mysql configuration be "max_allowed_packet" rather than
> "max_packet_size".
>
> Best Regards
>
> Martin
>
>
> On 2016-11-14 13:54, Alex Hall wrote:
>
>>
ring like that
before, it should have never worked. Is there anything I can do to fix
this? I'd rather not revert to 5.5, because I still want that full-text
indexing at some point and would rather fix this problem so I can keep
trying to do that. Thanks!
--
Alex Hall
Automatic Distributors
few warnings are that
"st execute failed", not about attachments not being indexed.
On Mon, Nov 14, 2016 at 7:46 AM, Alex Hall wrote:
> Hi all,
> As the subject says, I'm trying to enable full text indexing. I've updated
> MySQL to 5.7 (on Debian 8) and ran
>
one ever seen this happen? Any suggestions on what to
do about it? Thanks!
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
just a few arguments and rewirte
the text hints, but that isn't proving to be the case at all. Is there an
easier way of doing what I want? Did I miss the obvious in Create.html?
Thanks for any suggestions.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 a
made in MySQL
between 5.5 and 5.7? Is there anything else, aside from backing up, I
should know or consider before upgrading? Thanks.
--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractica
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