Re: Push Action Rollback
John Can you put an exclusion on the filter issuing the message so that it doesn't fire if the user is AR_ESCALATOR? Peter John Kovalcik writes: All, I have an escalation that updates a record on Table A. When that record is updated a filter then pushes data to a Table B. If the matching record on Table B has a warning fired from a filter, then the change rolls itself back out of Table A and Table B. Is there anyway around this ??? Thanks, John M. Kovalcik Kennametal Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
UNSUBSCRIBE
Thanks Regards Biswajit Ghosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain Sent: Tuesday, February 20, 2007 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Push Action Rollback John Can you put an exclusion on the filter issuing the message so that it doesn't fire if the user is AR_ESCALATOR? Peter John Kovalcik writes: All, I have an escalation that updates a record on Table A. When that record is updated a filter then pushes data to a Table B. If the matching record on Table B has a warning fired from a filter, then the change rolls itself back out of Table A and Table B. Is there anyway around this ??? Thanks, John M. Kovalcik Kennametal Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Nice contracts opportunities
Hi all, There is some nice opportunities for contractors in Europe currently. Mainly minimum 6 month contracts in France, Switzerland, Spain, Portugal, Sweden and Belgium. Mainly in nice cities (if your want some touristic fun doing Remedy Consultancy: Nice, Paris, Bruxelles, Lisbon, Barcelona, Bern, Geneva, Stockholm). ;-) It's about implementing global ticketing solutions with V7. You can apply sending your CV and expected rates at the following address: [EMAIL PROTECTED] The company which is searching those contractors is an European BMC Partner, it's not an HR agency... This is mainly for CEE people. Permanent positions may be accepted as well... Kind regards. drh --- Orange vous informe que cet e-mail a ete controle par l'anti-virus mail. Aucun virus connu a ce jour par nos services n'a ete detecte. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Will deleting a Join form delete the data from the two Joined forms?
Deleting the join form will NOT delete the data from HPD:HelpDesk and the other form. - Original Message - From: Steven Pataray To: arslist@ARSLIST.ORG Subject: Will deleting a Join form delete the data from the two Joined forms? Date: Mon, 19 Feb 2007 20:02:03 -1000 ** I created a Join between my HPD:HelpDesk and another form so I can do some comparisons. But it's causing weired problems from my Managment and Support Consoles saying ARERR [311] Field ID is not related to this form : 536870981. I know that field was one of the Joined form. So I now want to delete the Join form but when I try to delete it it says the usual Your form definition and all associated data will be removed(ARWARN 2107) Are you sure you want to delete form: Now if I delete it will it delete the data from those two joined forms? ARS 6.3HelpDesk 6.3Windows Server 2003 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Will deleting a Join form delete the data from the two Joined forms?
If you would use for instance Import In Place and you would have only an active link mapped, you would still get the ARWARN 2107 error. This can be really confusing. -- Michiel On 2/20/07, Steven Pataray [EMAIL PROTECTED] wrote: ** I created a Join between my HPD:HelpDesk and another form so I can do some comparisons. But it's causing weired problems from my Managment and Support Consoles saying ARERR [311] Field ID is not related to this form : 536870981. I know that field was one of the Joined form. So I now want to delete the Join form but when I try to delete it it says the usual Your form definition and all associated data will be removed(ARWARN 2107) Are you sure you want to delete form: Now if I delete it will it delete the data from those two joined forms? ARS 6.3 HelpDesk 6.3 Windows Server 2003 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push Action Rollback
John, By any chance this is workflow actually firing on an Outer Join form? Is the workflow actually breaking the Join conditions between Form A and Form B as part of it's processing? The reason I ask is that I reciently found what I would call an odd behaviour in ARS with Outer Join forms. Apparently at the end of a SetEntry (Modify) event the ARS server fetches the Joins 'Entry ID' value back from the DB. ( I presume this is sanity check to verify that the pending GetEntry call from the client will work.) If the ARS server sees that the 'Entry ID' of the Join is no longer valid it then issues a roleback to the transaction that broke the 'EntryID' in question. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/19/07, John Kovalcik [EMAIL PROTECTED] wrote: ** All, I have an escalation that updates a record on Table A. When that record is updated a filter then pushes data to a Table B. If the matching record on Table B has a warning fired from a filter, then the change rolls itself back out of Table A and Table B. Is there anyway around this ??? Thanks, John M. Kovalcik Kennametal Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Push Action Rollback
They are not join forms Just two Regular forms. And it's rolling back on warnings - I would understand if they were errors. Thanks, John M. Kovalcik Global Information Technology Kennametal Inc. Carey Matthew Black [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/20/2007 08:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Push Action Rollback John, By any chance this is workflow actually firing on an Outer Join form? Is the workflow actually breaking the Join conditions between Form A and Form B as part of it's processing? The reason I ask is that I reciently found what I would call an odd behaviour in ARS with Outer Join forms. Apparently at the end of a SetEntry (Modify) event the ARS server fetches the Joins 'Entry ID' value back from the DB. ( I presume this is sanity check to verify that the pending GetEntry call from the client will work.) If the ARS server sees that the 'Entry ID' of the Join is no longer valid it then issues a roleback to the transaction that broke the 'EntryID' in question. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/19/07, John Kovalcik [EMAIL PROTECTED] wrote: ** All, I have an escalation that updates a record on Table A. When that record is updated a filter then pushes data to a Table B. If the matching record on Table B has a warning fired from a filter, then the change rolls itself back out of Table A and Table B. Is there anyway around this ??? Thanks, John M. Kovalcik Kennametal Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: EMailing the Universe
Thanks to all who responded. We are going to put a pattern in the attributes for the field which forces entry of something that at least looks like an email address. Jerry Jerry NimanTel+44 (0)161-247 1474 Head of Information SystemsEmail [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan Universitys email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer Shellman, David [EMAIL PROTECTED] 19 Feb 07 13:10 Jerry, You will find that many characters, including - and *, get translated in a manner that causes the email engine to send to every one in the User form. In turn if there the email address field is blank in the User form, the engine will use the login as the email alias. We have had to add logic to catch this condition and generate an error message that the email address is not valid. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Niman Sent: Monday, February 19, 2007 7:41 AM To: arslist@ARSLIST.ORG Subject: EMailing the Universe All right - a bit of an exaggeration... ARS 6.03.00 patch 013 Solaris 8 Oracle 9.2.0.1.0 We recently had ain incident logged in our Problem schema in ARS, and because the email address of the person reporting the problem is a mandatory field, but the person taking the call didn't get the information, a hyphen, - was entered under Email Address. When the problem was closed, the workflow sends a confirmation by Email to the person who reported it. This meant that ARS attempted send an email to the email address -. It appears to have interpreted this as all ARS Users. The majority of ARS users don't yet have defined email addresses, so as well as hundreds of confused recipients of a confirmation email about a problem they know nothing about, there were thousands of exception reports in the AREmail.sh_log and the Email daemon crashed. The obvious course of action is to put some validation workflow on the email address field, and a default null email address for all the user records. My question is, is this what you would expect ARS to do under these circumstances? I wasn't aware that - was a wildcard. Jerry Jerry NimanTel+44 (0)161-247 1474 Head of Information SystemsEmail [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
FW: Active link logging with mid-tier 6.3
Hello, It's possible get activelink logging with Mid-Tier 6.3 as with Mid-Tier 6.3? how? Regards. ** As of 9 May 2006, the new OHIM Website address will be www.oami.europa.eu. We would like to make you aware that this change to the Website address will also affect OHIM e-mail addresses. Therefore, as of the same date, [EMAIL PROTECTED] will become [EMAIL PROTECTED] Please remember to update your OHIM contact addresses. IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: upgrade for DST
David, Thanks for the clarification - David D. Date: Mon, 19 Feb 2007 09:05:41 -0800 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Easter, David [EMAIL PROTECTED] Subject: Re: upgrade for DST In-Reply-To: A[EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii 6.0.01 will be on limited support until the next release of AR System, which is tentatively scheduled for July of 2007. At that time, 6.0.01 would become a C-3 release and thus no longer supported under the BMC support policy. The support policy is based first on releases, then on time. In other words, versions do not fall off the support policy until they become a C-3 release regardless of time. If less than 2 years have passed since the version had been released, it would remain supported until 2 years had past. Being more concrete, the officially supported releases in July (assuming 7.1.00 releases in July) would be AR System 7.1.00, 7.0.01, and 6.03. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Midtier v7 - clear entry at menus
Hallo list, at Midtier v7 at some menu's we have the clear option (not at all menu's though). Does anyone know what to edit to get rid of the clear value ? Thank you ! clear.jpg Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: clear.jpg
Re: Midtier v7 - clear entry at menus
Robert, In all Remedy versions I know, there is a Clear option in all Drop Down type fields, for instance in the Status field (field id 7). However, since version 7.00.01, also all character fields with attached menus will have automagically a Clear option; see also the 7.00.01 Release Notes: Clear item on drop-down character field menus If the display type of a character field is Drop-Down List, the last item on the first level of any menu attached to the field is now (clear). When users choose that item, any previously chosen menu item is removed from the field. You do not manually add the (clear) item to a menu. Rather, the item automatically appears at run time on all types of character field menus (character, file, search, SQL, and data dictionary). So this 'feature' was added in a dot release... Kind regards, Michiel On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hallo list, at Midtier v7 at some menu's we have the clear option (not at all menu's though). Does anyone know what to edit to get rid of the clear value ? Thank you ! clear.jpg Robert __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: (rant) BMC support web, obsolete docs?
Carey, et al., The still-available January 2005 release notes also contain the advisory that one ought to go to the web site for the latest version of the release notes, which contain *all* open issues (the emphasis is theirs, all is italicized). With the new, improved, BMC-therefore-better documentation philosophy that you explained, that problem can be fixed inexpensively by removing the advisory from the posted release notes. However, I doubt they'll bother to take even that cynical step toward implementing their new documentation design. So, individual Technical Bulletins have supposedly replaced the collected sets of product issues formerly maintained in the release notes. Now they expect each of us to find and download every technical bulletin for each of the products for which we pay support to them, thereby obtaining the same information formerly available in one place in the release notes? Have they published a list of all such bulletins for each product so we can be certain we have not missed any? Inquiring minds (whose livelihood regrettably depends to some degree upon all this) want to know. So, I returned to the BMC support website, logged in to validate my worthiness, and browsed to the page whereon allegedly is linked all product documentation for ARS 6.3.00. Did I find a host of Technical Bulletins documenting all open issues with the product? No. There is exactly one technical bulletin, describing the need for Patch 20 to implement DST. That bulletin DOES NOT even include the known issues with that implementation of DST. So, apparently, we are expected to somehow parse their bug database for all unresolved issues in a given release and patch. We are then expected to decipher customers' variously worded descriptions of symptoms and GUESS what the underlying issue is and how else it might manifest in our own environments. And we are expected to do this repeatedly to track the current status of a given release and patch. Sure, I can do that - if it's my full-time job and I can contact directly each customer who reports an issue and each technician who has worked on it. Hmmm, do bugs identified by BMC themselves get into a database where we can readily examine them? Or are bugs only found/reported by customers? Considering that I intermittently have to justify to my management the continued use of ARS as a custom-development platform (vs. Microsloth .NET, etc.) with its attendant costs, I am becoming less and less interested in trying to do so. BMC is making that an ever-steeper uphill slope. Hey, BMC, have you figured out a source of revenue better than customers, or what? Back in business school at Berkeley they taught funny ideas, probably outdated, that customers were important to a business plan. Doug Anderson Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original message: Date:Mon, 19 Feb 2007 16:55:05 -0500 From:Carey Matthew Black [EMAIL PROTECTED] Subject: Re: (rant) BMC support web, obsolete docs? Doug, I actually reported ISS03048461 ( on 1/3/2007 ): a problem with the release pdf (included in the product download doc set) as being incomplete. It was something like 28 pages in the docs download. However, if you find that pdf else were on BMC's website it was 98 pages long. snip This is what I was told about this condition: Here is the explanation for the discrepancy in pages: The ESD/download release notes are a previous (and shorter) version of the release notes. The Remedy writers added content to the release notes on the Support Documentation pages, while the ESD release notes weren't changed. The latest release notes are on the Support Documentation pages going forward, the Remedy writers will no longer add content to release notes on the Support Documentation pages that aren't included in the download file. Instead they'll follow the process that the rest of BMC writers use , to issue technical bulletins with the additional information. The changes are a result of removing the previous database site and how documentation was delivered to the new database site. I hope this is sufficient explanation for you. snip -- So the poor initial released doc is Problem #1 -- So the poor maintenance of docs on the web site is Problem #2 -- The total lack of actually DOING anything for the customers are Problems #3 through #99 My guess is that you are seeing another incident that is part of the larger problem that BMC has decided will NOT be fixed. ( To use ITIL terms to describe the state of the universe. ) I am sorry about _our_ luck, but BMC appears to not be listening. -- Carey Matthew Black ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Midtier v7 - clear entry at menus
Oh joy :-) Thanks for the pointer Michiel. Cheers, Robert From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, February 20, 2007 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier v7 - clear entry at menus ** Robert, In all Remedy versions I know, there is a Clear option in all Drop Down type fields, for instance in the Status field (field id 7). However, since version 7.00.01, also all character fields with attached menus will have automagically a Clear option; see also the 7.00.01 Release Notes: Clear item on drop-down character field menus If the display type of a character field is Drop-Down List, the last item on the first level of any menu attached to the field is now (clear). When users choose that item, any previously chosen menu item is removed from the field. You do not manually add the (clear) item to a menu. Rather, the item automatically appears at run time on all types of character field menus (character, file, search, SQL, and data dictionary). So this 'feature' was added in a dot release... Kind regards, Michiel On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hallo list, at Midtier v7 at some menu's we have the clear option (not at all menu's though). Does anyone know what to edit to get rid of the clear value ? Thank you ! clear.jpg Robert __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FW: Active link logging with mid-tier 6.3
Since everybody else seems to be in the mood to rant, here's one of my pet peeves. The development teams for AR Server, Remedy User, the Mid Tier server, and the Mid Tier client apparently aren't allowed to talk to one another. How else can you explain the colossal differences among the four log file styles? The logging method for browser-side Mid Tier is particularly putrid, and unforgivable, since the Mid Tier was created in the age of XML and well after the advent of Log4j. The best you can say about it is... well, it's there. --Tim - Original Message From: Roney Samuel Varghese [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 20, 2007 9:47:51 AM Subject: Re: [ARSLIST] FW: Active link logging with mid-tier 6.3 ** Dear Oscar, You can enable Active Link logging for the MidTier via the AR User Preference Form. Hope this helps Regards, Roney Samuel Varghese On 2/20/07, BROTONS Oscar [EMAIL PROTECTED] wrote: ** Hello, It's possible get activelink logging with Mid-Tier 6.3 as with Mid-Tier 6.3? how? Regards. As of 9 May 2006, the new OHIM Website address will be www.oami.europa.eu. We would like to make you aware that this change to the Website address will also affect OHIM e-mail addresses. Therefore, as of the same date, [EMAIL PROTECTED] will become [EMAIL PROTECTED] Please remember to update your OHIM contact addresses. IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FW: Active link logging with mid-tier 6.3
It may be something else... I have activated the activelink logging on the AR System User Preference form, and it works fine with mid-tier 6.0 but not with mid-tier 6.3. I have both mid-tier pointing to the same AR Server 6.0 Many thanks, Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: 20 February 2007 15:56 To: arslist@ARSLIST.ORG Subject: Re: FW: Active link logging with mid-tier 6.3 ** Oscar, You can create active link logging by enabling it on the AR System User Preference form. For more info see the Optimizing and Troubleshooting guide. -- Michiel On 2/20/07, BROTONS Oscar [EMAIL PROTECTED] wrote: ** Hello, It's possible get activelink logging with Mid-Tier 6.3 as with Mid-Tier 6.3 ? how? Regards. _ As of 9 May 2006, the new OHIM Website address will be www.oami.europa.eu. We would like to make you aware that this change to the Website address will also affect OHIM e-mail addresses. Therefore, as of the same date, [EMAIL PROTECTED] will become [EMAIL PROTECTED] Please remember to update your OHIM contact addresses. IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. _ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ** As of 9 May 2006, the new OHIM Website address will be www.oami.europa.eu. We would like to make you aware that this change to the Website address will also affect OHIM e-mail addresses. Therefore, as of the same date, [EMAIL PROTECTED] will become [EMAIL PROTECTED] Please remember to update your OHIM contact addresses. IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AR_CURRENT_API_VERSION
Is there a list somewhere that lists the User tool versions and there AR_CURRENT_API_VERSION value. We are thinking of implementing this on our system but want to allow more than just the most current version. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ADM:Timing Test, please ignore, ITSM7
I suppose that quality vs. timeliness is a trade-off of sorts - as Matt's sig line says Good, Fast, Cheap - pick any two. Right now, especially when it comes to patches, I'd be happy with getting two, and at times, one. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, February 20, 2007 7:05 AM To: arslist@ARSLIST.ORG Subject: Re: ADM:Timing Test, please ignore, ITSM7 ** Hi, Rick: In all fairness and in light of recent patch releases (eh hem DST P20), I would much rather them take as long as necessary to properly test and QA this combination before releasing it to the masses. I'm hoping that it's not a low priority for them and they're simply trying to get it right this time. I'm sure they are aware that their reputation among some of their customers might be at stake. On the more obvious point, I believe you're making... If you've been given an Estimated Time of Release for a product and months have passed, I would say that they might need to work on setting and meeting expectations. I almost wish they would say, sometime in 2007 and be done with it. I agree with your last point that, BMC sales would try to sell it [ITSM 6] as an alternative This is what some companies on their own are electing to do. That is installing ARS 7.0 with ITSM 6.0 as a solution. My two cents, Michelle _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, February 19, 2007 9:16 PM To: arslist@ARSLIST.ORG Subject: Re: ADM:Timing Test, please ignore, ITSM7 ** As soon as ITSM 6 will work with CMDB 2.0? That was supposed to happen in November, then December, then January, and now it's February. I keep being told it's in process, but geez, it's been so long since it was promised that I have to think it's a pretty low priority for them. I do wish we had the option of keeping some people on ITSM 6 until their organizations were ready for ITIL, and that BMC sales would try to sell it as an alternative when it was the better alternative for a particular customer. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Monday, February 19, 2007 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: ADM:Timing Test, please ignore, ITSM7 ** Robert, Hmm, could it be more difficult than a change to ITSM7? You know, I could get into a lot of trouble for this. On the one hand, I love the look and feel of ITSM7. Most certainly it feels more ITIL aligned than ITSM6, and has some neat stuff in it. On the other, gosh I hate converting people from ITSM6 to it, and really, waiting for ITSM6 on CMDB2.0 makes a lot of sense for a lot of people. A number of folks I know and respect have commented on ITSM6 being a very good option, and as soon as the upgrade to CMDB2.0 is available I think that answers that issue. [anybody want a really heated discussion of the field ids in ITSM7? Ed, got your breakdown spreadsheet of how many are outside the prescribed range done yet?] thanks for the kudos .. Daniel _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: February 19, 2007 8:01 PM To: arslist@ARSLIST.ORG Subject: Re: ADM:Timing Test, please ignore Thanks Daniel; We DO appreciate your efforts :-) Hopefully your upgrade goes better than ITSM7. Oh wait those are in side the head words. darn those just keep leaking out these days. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FW: Active link logging with mid-tier 6.3
Hi, Oscar: Did you also mark the Global Logging enabled check box? Michelle From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of BROTONS Oscar Sent: Tuesday, February 20, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Active link logging with mid-tier 6.3 ** It may be something else... I have activated the activelink logging on the AR System User Preference form, and it works fine with mid-tier 6.0 but not with mid-tier 6.3. I have both mid-tier pointing to the same AR Server 6.0 Many thanks, Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: 20 February 2007 15:56 To: arslist@ARSLIST.ORG Subject: Re: FW: Active link logging with mid-tier 6.3 ** Oscar, You can create active link logging by enabling it on the AR System User Preference form. For more info see the Optimizing and Troubleshooting guide. -- Michiel On 2/20/07, BROTONS Oscar [EMAIL PROTECTED] wrote: ** Hello, It's possible get activelink logging with Mid-Tier 6.3 as with Mid-Tier 6.3 ? how? Regards. ___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Vertical Nav Fields
Dear Rafael, We had faced similar problems with the 7.01 client, First check for any looping workflow on the Navigation field, If that doesn't fix it then I would suggest you to use the latest user client. Hope this helps Regards, Roney Samuel Varghese On 2/9/07, Rafael Rodriguez [EMAIL PROTECTED] wrote: Hello, Has anyone expeirenced the following behavior with Vertical Navigation Fields? AR Server 7.0.1 User Client 7.0.1 Server OS 2003 Client OS XP I have created a Vertical Nav Field and defined the menu items gave all public permission. I also craeted an active link to fire when selecting a menu item. When I select the item from the user tool the user tool crashes. Any ideas? PS. I have turned on Active Link logging and nothing get logged even the action on click of the menu item does not get logged. Thanks Rafael ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR_CURRENT_API_VERSION
Hi David, in the on-line help for the BMC Remedy Administrator, there's a list: snip The corresponding API and AR System versions are as follows: API 12 and AR System 7.0 API 11 and AR System 6.3 API 10 and AR System 6.0 API 9 and AR System 5.1 API 8 and AR System 5.0 API 7 and AR System 4.5 API 6 and AR System 4.0 API 5 and AR System 3.2 API 4 and AR System 3.0 and 3.1 If you set the minimum API version to 12, clients prior to version 7.0 will not be able to communicate with the AR System 7.0 or later server. If you set the API version to 0 or none, all clients will be able to communicate with the server. /snip be aware though, some integrations are linked against earlier API's, they fail to work if you would use this setting. This would need some testing. The use of an init-form and workflow (mentioned yesterday) is a solution which does allow API integrations based on old API versions and will disallow older client versions. Kind regards, Michiel On 2/20/07, David Yearsley [EMAIL PROTECTED] wrote: ** Is there a list somewhere that lists the User tool versions and there AR_CURRENT_API_VERSION value. We are thinking of implementing this on our system but want to allow more than just the most current version. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FW: Active link logging with mid-tier 6.3
** Yes, It is marked as Yes. Thak you. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: 20 February 2007 16:46 To: arslist@ARSLIST.ORG Subject: Re: FW: Active link logging with mid-tier 6.3 Hi, Oscar: Did you also mark the Global Logging enabled check box? Michelle _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of BROTONS Oscar Sent: Tuesday, February 20, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Active link logging with mid-tier 6.3 ** It may be something else... I have activated the activelink logging on the AR System User Preference form, and it works fine with mid-tier 6.0 but not with mid-tier 6.3. I have both mid-tier pointing to the same AR Server 6.0 Many thanks, Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: 20 February 2007 15:56 To: arslist@ARSLIST.ORG Subject: Re: FW: Active link logging with mid-tier 6.3 ** Oscar, You can create active link logging by enabling it on the AR System User Preference form. For more info see the Optimizing and Troubleshooting guide. -- Michiel On 2/20/07, BROTONS Oscar [EMAIL PROTECTED] wrote: ** Hello, It's possible get activelink logging with Mid-Tier 6.3 as with Mid-Tier 6.3 ? how? Regards. ___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ** As of 9 May 2006, the new OHIM Website address will be www.oami.europa.eu. We would like to make you aware that this change to the Website address will also affect OHIM e-mail addresses. Therefore, as of the same date, [EMAIL PROTECTED] will become [EMAIL PROTECTED] Please remember to update your OHIM contact addresses. IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Midtier v7 - clear entry at menus
That's funny. I requested that enhancement becuase we wanted the char field menu that emulates a drop-down to actually act like a drop-down. We had issues where a field need to be cleared, but the only native option, prior to this enhancement, was to select a menu item, pres ESC, Press CTRL+X; which was not acceptable to our users. Axton Grams On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Oh joy :-) Thanks for the pointer Michiel. Cheers, Robert From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Tuesday, February 20, 2007 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier v7 - clear entry at menus ** Robert, In all Remedy versions I know, there is a Clear option in all Drop Down type fields, for instance in the Status field (field id 7). However, since version 7.00.01, also all character fields with attached menus will have automagically a Clear option; see also the 7.00.01 Release Notes: Clear item on drop-down character field menus If the display type of a character field is Drop-Down List, the last item on the first level of any menu attached to the field is now (clear). When users choose that item, any previously chosen menu item is removed from the field. You do not manually add the (clear) item to a menu. Rather, the item automatically appears at run time on all types of character field menus (character, file, search, SQL, and data dictionary). So this 'feature' was added in a dot release... Kind regards, Michiel On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hallo list, at Midtier v7 at some menu's we have the clear option (not at all menu's though). Does anyone know what to edit to get rid of the clear value ? Thank you ! clear.jpg Robert __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR_CURRENT_API_VERSION
Look in the ar.h file for symbol AR_CURRENT_API_VERSION. Briefly 12 == 7.0 11 == 6.3 10 == 6.0 9 == 5.12 At some point for previous versions, the symbol is not defined and other symbols are used. Cheers Ben - --- Original Message --- - From: David Yearsley [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 20 Feb 2007 08:25:11 Is there a list somewhere that lists the User tool versions and there AR_CURRENT_API_VERSION value. We are thinking of implementing this on our system but want to allow more than just the most current version. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR_CURRENT_API_VERSION
David, from the 7.0 Configuration Guide: API 12 and AR System 7.0 API 11 and AR System 6.3 API 10 and AR System 6.0 API 9 and AR System 5.1 API 8 and AR System 5.0 API 7 and AR System 4.5 API 6 and AR System 4.0 API 5 and AR System 3.2 API 4 and AR System 3.0 and 3.1 API 0 = No restrictions Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Tuesday, February 20, 2007 7:25 AM To: arslist@ARSLIST.ORG Subject: AR_CURRENT_API_VERSION ** Is there a list somewhere that lists the User tool versions and there AR_CURRENT_API_VERSION value. We are thinking of implementing this on our system but want to allow more than just the most current version. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrade from V5 to V6.3
Dear Sean, Option 1: 1. Perform a database backup of the ARSystem database on your production V5 server 2. Restore the above database backup to new server machine 3. Install AR System 6.3 onto new server machine, when it asks to overwrite the database or upgrade, select upgrade. 4. Download the latest patch for AR System 6.3 and install (server, user and admin tool patch) 5. Export all active links and menus to a DEF file using the 6.3 admin tool 6. Run arclean against the DEF file (you may need to run several times to look for all the different server references you have) 7. Import the character menus and active links back into the system using the 6.3 admin tool. 8. Then *test* the application - ALL aspects to ensure it is functioning - all menus, workflow and as the different users of the system to ensure their permissions and functionality is the same as the existing production system. A test plan is a good idea so you know how it functions in the existing environment and to ensure it functions the same in the new environment. Option 2: 1. Install your database and AR System 6.3 on your new server machine 2. Download the latest patch for AR System 6.3 and install (server, user and admin tool patch) 3. Identify all changes to the group/user forms and added menus/workflow as compared to the 6.3 group/user. 4. Apply the group/user changes by hand to the 6.3 group and user forms using the 6.3 admin tool. 5. Using your V5 admin tool export your forms and related workflow to a DEF file. 6. Run ARCLEAN against the above DEF file - you may need to run several times for each server reference you want to remove. 7. Using the 6.3 admin tool import the forms from the above DEF file. 8. Using the 6.3 admin tool import the menus from the above DEF file. 9. Using the 6.3 admin tool import the filters, active links and escalations from the above DEF file. 10. Then *test* the application - ALL aspects to ensure it is functioning - all menus, workflow and as the different users of the system to ensure their permissions and functionality is the same as the existing production system. A test plan is a good idea so you know how it functions in the existing environment and to ensure it functions the same in the new environment. Option 3: 1. Install your database and AR System 6.3 on your new server machine 2. Download the latest patch for AR System 6.3 and install (server, user and admin tool patch) 3. Purchase and Install Migrator product to perform the migrator between the two servers. This product also can produce differences reports as well. It functions at the API level. 4. Then *test* the application - ALL aspects to ensure it is functioning - all menus, workflow and as the different users of the system to ensure their permissions and functionality is the same as the existing production system. A test plan is a good idea so you know how it functions in the existing environment and to ensure it functions the same in the new environment. Option 4: Hire Remedy Consulting to help with the upgrade/migration of your server. NOTE: The ARCLEAN utility is an unsupported utility. Hope this KB article helps you.. Regards, Roney Samuel Varghese On 2/7/07, Sean Harrodine [EMAIL PROTECTED] wrote: Hi all, We have a V5 Remedy installation running on Oracle 8.1.7 on HPUX11 that we are planning on moving across to a Linux server, running Remedy 6.3 with Oracle 9.1.2 I'm interested to hear from anyone as to your experiences in upgrading, and as to what they believe the best order is to upgrade Remedy / Oracle is or any pitfalls (of which i dont doubt there are many !) Thanks in advance. Sean ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 6.0.1, patch 1497 DST issue for past date/time fields?
Now that's interesting, Todd. Same OS, DB, and ARS versions? The server time zone observes DST? If you view a record with a date-time value that's in what would have been a change period (say 03/12/06 through 04/02/06 or 10/29/06 through 11/05/06) you see the same value using a MS Windows DST-patched client that you do when you use a non-DST-patched client? If I understand you correctly, we have opposite test results. Both clients patched or both non-patched would see the same results (for us), but the mix is where we see the issue. We found it in Crystal Reports, and verified in User Tool (Windows XP) Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Todd Pasterski [EMAIL PROTECTED]To: arslist@ARSLIST.ORG IL.COM cc: Sent by: Action Subject: Re: ARS 6.0.1, patch 1497 DST issue for past date/time fields? Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 02/09/2007 22:43 Please respond to arslist We specifically tested that and all looked ok. As a matter of fact we didn't see posted date/time differences on email received requests, mid- tier requests, requests through OV - nothing. The only issue was the posted one where the time in the Admin Tool is wrong. Also of course this hinges on the fact that all client PC are patched/updated and your network too. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Export application from 5.1.2 import into 6.3
Dear Gregory, For an export on the 4.0.3 version, a 4.5 version and the V5.1 ARClean should be used. ARClean utility is used to rid a definition file of hard-coded server name references and will replace the references with a placeholder. The @ symbol which AR Server recognizes as a placeholder for the server name, renders the workflow objects contained in the definition file server-independent. Workflow will now use the name of the currently connected AR Server when a server name is required. The ARClean utility can be downloaded from Supportweb in the Developers Community section within Community Downloads. When searching for the utility, note the download type is Utility and the Category is Maintenance. Hope this helps. Regards, Roney Samuel Varghese On 2/9/07, howie [EMAIL PROTECTED] wrote: Remedy ARS 5.1.2 patch 1313 Solaris 5.8 Oacle 9i I have a custom application that is completely self contained and that is called via a button from a form in another custom application in the environment listed above. I'm wondering if I can export the self contained application from 5.1.2 and import it into a 6.3 ARS server running the out of the box products, in a comparable environment. I've seen the thread that identifies issues w/ an export of 4.X code and import into 6.3 but haven't been able to find one that deals w/ 5.1.2. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
I just finished perusing that bulletin. To piggy-back on Mary's questions ... I'm curious how DST can affect import/export times. I wouldn't have thought DST would affect anything if your server is set correctly. I understand there are exceptions if other servers are involved and where people are located etc. But for the most part, why should this year be any different for the basic ARS system than last year. Is there some hidden code written in there that gives the DST date for every year? Where is the import/export facilities taking their date/time from if not the server or I guess the client? Thanks, Susan On 2/19/07, Easter, David [EMAIL PROTECTED] wrote: Is that all that is affected? As far as BMC knows, everything that is affected on 6.0.01 is listed in the technical bulletin found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary C. Sent: Friday, February 16, 2007 5:04 PM To: arslist@ARSLIST.ORG Subject: DST I read, therefore I am confused. I have 2 questions about this document: http://www.bmc.com/USA/Support/attachments/BMC_DST_Summary_2007_02_15.pd f 1. For ARS 6.01 it states that the Operational Impact if not fixed is Web Services and Import/Export time calculations will be off by 1 hour. Is that all that is affected? So normal ticket updating of resolution time, Change Request Actual Request time, etc., will NOT be affected? Only Web services, Import Export? 2. We use Crystal Reports integrated with Remedy. I don't know that much about it, but does Crystal export the records out of Remedy? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
Hi Susan I'm confused by this too. Dates are stored in the Remedy database as epoch time (number of seconds since 1/1/1970 12 AM GMT). A change to DST should not affect dates in the DB. The potential problem is with the client and how it displays the date locally - it might be an hour off. Data exported in ARX files contains the epoch time, not a locally formatted date/time representation, so again, should not be affected by DST. If you export to a text/csv format, the timezone of the client may come into effect, and if you import from a text file with formatted dates, again you might have a problem. But if you stick to ARX files, I don't see what the problem is. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, February 20, 2007 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: DST ** I just finished perusing that bulletin. To piggy-back on Mary's questions ... I'm curious how DST can affect import/export times. I wouldn't have thought DST would affect anything if your server is set correctly. I understand there are exceptions if other servers are involved and where people are located etc. But for the most part, why should this year be any different for the basic ARS system than last year. Is there some hidden code written in there that gives the DST date for every year? Where is the import/export facilities taking their date/time from if not the server or I guess the client? Thanks, Susan On 2/19/07, Easter, David [EMAIL PROTECTED] wrote: Is that all that is affected? As far as BMC knows, everything that is affected on 6.0.01 is listed in the technical bulletin found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary C. Sent: Friday, February 16, 2007 5:04 PM To: arslist@ARSLIST.ORG Subject: DST I read, therefore I am confused. I have 2 questions about this document: http://www.bmc.com/USA/Support/attachments/BMC_DST_Summary_2007_02_15.pd f 1. For ARS 6.01 it states that the Operational Impact if not fixed is Web Services and Import/Export time calculations will be off by 1 hour. Is that all that is affected? So normal ticket updating of resolution time, Change Request Actual Request time, etc., will NOT be affected? Only Web services, Import Export? 2. We use Crystal Reports integrated with Remedy. I don't know that much about it, but does Crystal export the records out of Remedy? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Walking Table Fields
We are using server 6.03 with user tool 6 on AIX/Oracle Scenario: Button on a form runs an active link which calls a guide that Loops a table The first guide has one active link which calls another guide that Loops a table. Problem: The second active link successfully walks the second table but the first table never moves beyond the first row. Is what I am trying to do possible? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Date/Time Field displaying Epoch
Hi listers, We just upgraded our production environment to: ARS 7.0.1 Patch 1, Mid Tier 7.0.1 Patch 1 from ARS 7.0.2 patch 2, Mid Tier 7.0.0 patch2. Everytime we select a date on the pop-up calendar, it defaults it to 31/12/1969. This only happens on our forms on the web, UserTool behaviour is okay. The properties we use are: Data Type: Date/Time Display Type: Date Only Note that this works fine in our test environment. All versions of software are the same between test and production. Any thoughts? Thanks, Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
My understanding is that in testing of 6.0.1 for the effects of the DST 2007 event, BMC found that during the import/export of deployable applications that date/time fields within the application were affected by the event (in other words, times were off by one hour). The import/export process uses an XML parser which, itself, references a library that performs date/time related calculations - including DST. This library maintains information about when DST happens each year, and an updated version of this library was not made available from the 3rd party vendor for the version used within AR System 6.0.01. This is why import/export is affected. I may be slightly off in the technical wording, but that is the general thrust of the issue. 6.03 and 7.0.01 use later versions of this library and these more recent versions were patched by the vendor - which are in turn being provided to BMC customers within 6.03 patch 020 and 7.0.01 patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, February 20, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: DST ** Hi Susan I'm confused by this too. Dates are stored in the Remedy database as epoch time (number of seconds since 1/1/1970 12 AM GMT). A change to DST should not affect dates in the DB. The potential problem is with the client and how it displays the date locally - it might be an hour off. Data exported in ARX files contains the epoch time, not a locally formatted date/time representation, so again, should not be affected by DST. If you export to a text/csv format, the timezone of the client may come into effect, and if you import from a text file with formatted dates, again you might have a problem. But if you stick to ARX files, I don't see what the problem is. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk http://www.westoverconsulting.co.uk/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, February 20, 2007 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: DST ** I just finished perusing that bulletin. To piggy-back on Mary's questions ... I'm curious how DST can affect import/export times. I wouldn't have thought DST would affect anything if your server is set correctly. I understand there are exceptions if other servers are involved and where people are located etc. But for the most part, why should this year be any different for the basic ARS system than last year. Is there some hidden code written in there that gives the DST date for every year? Where is the import/export facilities taking their date/time from if not the server or I guess the client? Thanks, Susan On 2/19/07, Easter, David [EMAIL PROTECTED] wrote: Is that all that is affected? As far as BMC knows, everything that is affected on 6.0.01 is listed in the technical bulletin found at: http://www.bmc.com/supportu/documents/78/29/67829/67829.pdf Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary C. Sent: Friday, February 16, 2007 5:04 PM To: arslist@ARSLIST.ORG Subject: DST I read, therefore I am confused. I have 2 questions about this document: http://www.bmc.com/USA/Support/attachments/BMC_DST_Summary_2007_02_15.pd f 1. For ARS 6.01 it states that the Operational Impact if not fixed is Web Services and Import/Export time calculations will be off by 1 hour. Is that all that is affected? So normal ticket updating of resolution time, Change Request Actual Request time, etc., will NOT be affected? Only Web services, Import Export? 2. We use Crystal Reports integrated with Remedy. I don't know that much about it, but does Crystal export the records out of Remedy? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at
Midtier v7 - java Heap Space (out of Memory)
Hello list, just wondering if anyone has received the following error message (when trying to login to Midtier, after entering your username) : java.lang.OutOfMemory: Java Heap Space We are running at Midtier v7.0.01 p1 Win2k with IIS6 and Tomcat (formerly with Midtier 6 and New Atlanta). Thanks, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: error.jpg
Two questions - Workflow related
Hello again listers! I have certain emails going out of ARS with a link attached. The other day I was configuring flashboards and entered a Default Web Path in the admin tool. Now every email goes out with an ARTask attachment AND the full mid-tier URL in the body. Is there a way to attach the ARTask shortcut without appending the URL? (without removing the Default Web Path and breaking flashboards?) Second; I have an escalation that sends an email using an HTML template. When I send it to me the HTML template pulls the necessary field values and all is well. When I change the recipient to an SMTP address (distro group) the HTML template still goes out but none of the data off my form is included. I called BMC support thinking this should be a quick fix (user error) but after 4 hours of research they haven't gotten back to me. Any ideas? Thanks again (and again, and again!) -Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1
Did this question get posted? We did not install the plugin originally, how can we do that now? Do we have to reinstall? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 It's not accepting any manual entry. I can type in the value ARSYS.ARDBC.LDAP but nothing happens when I press Tab or Enter. When I click the Create button I receive this message No table name specified. Please specify a table name for this form. (ARERR 2902). Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, February 15, 2007 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 If I remember correctly the first time you go to create a vendor form you have to type in the Available Vendor Name (ARSYS.ARDBC.LDAP). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Thursday, February 15, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: ARDBC.LDAP Not Available as Vendor Form - ARS 7.0.1 Patch 1 After completely uninstalling ARS 7.0.0, and subsequently removing ARS folders from a test server (Windows Server 2003), I installed ARS 7.0.1 Patch 1 including Mid-Tier 7.0.1 Patch 1 and the installation went without error. During the server installation I selected AREA LDAP, ARDBC LDAP, and Web Services Plugin. We are not using SSL. I configured AREA LDAP (with cross ref blank passwords) and can login using my network credentials (Active Directory). I then configured ARDBC LDAP (uses the same network account as AREA to query LDAP). In the Administrator Tool (7.0.1 patch 1) I select the option to create a new Vendor Form. There are only two available selections: REMEDY.ARDBC.FLASHBOARD.FORM and REMEDY.ARDBC.SERVER.ADMINISTRATION. No LDAP option available. I have tried a number of things and have restarted the server several times. I have not discovered any errors in the plugin log or the error log file. On our ARS 6.3 system the ARDBC LDAP Vendor form is listed as ARSYS.ARDBC.LDAP. I am using the same settings and accounts on the ARS 6.3 server and the ARS 7.0.1 Patch 1 server. How can I get the LDAP Vendor form option to display? Here is an excerpt from the ar.cfg file: Plugin: WebService.dll Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll ARBDC-LDAP-Base-Dn: o=pbsj ARDBC-LDAP-Use-Cache: T ARDBC-LDAP-Cache-MaxSize: 1000 ARDBC-LDAP-Cache-TTL: 500 ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ldapquerydn ARDBC-LDAP-Connect-Timeout: 15 ARDBC-LDAP-Hostname: ldapservername ARDBC-LDAP-Page-Size: 1000 ARDBC-LDAP-Password: blahblahblahblah ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Time-Format: 0 Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
The key is deployable applications. Exporting search results to a .csv or .arx file is altogether different. We've tested each and didn't see any problems. To David Sander's point - yes, the client plays a significant role. Not only regional and language settings, which govern timezone and 12/24-hour display format, but also the MS Windows DST patch. Patched users and non-patched users see different values (1-hour difference) in the sensitive time periods (03/11/07 through 04/01/07 and 10/28/07 through 11/04/07 for this year, for example). What may be in dispute is patch scope. Our testing uncovered what looks like a retroactive implementation. Past years' date/time values are 1-hour incorrect if in a change range (if MS Windows DST patch installed). Another lister posted results that contradict this, which I've asked to confirm (specific comparison of patched vs. un-patched client workstation, viewing same record, with past year's date/time value, in what would have been in offending range, if the change had been in effect then). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Easter, David [EMAIL PROTECTED]To: arslist@ARSLIST.ORG .COMcc: Sent by: Action Subject: Re: DST Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 02/20/2007 13:34 Please respond to arslist ** My understanding is that in testing of 6.0.1 for the effects of the DST 2007 event, BMC found that during the import/export of deployable applications that date/time fields within the application were affected by the event (in other words, times were off by one hour). The import/export process uses an XML parser which, itself, references a library that performs date/time related calculations - including DST. This library maintains information about when DST happens each year, and an updated version of this library was not made available from the 3rd party vendor for the version used within AR System 6.0.01. This is why import/export is affected. I may be slightly off in the technical wording, but that is the general thrust of the issue. 6.03 and 7.0.01 use later versions of this library and these more recent versions were patched by the vendor - which are in turn being provided to BMC customers within 6.03 patch 020 and 7.0.01 patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, February 20, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: DST ** Hi Susan I’m confused by this too. Dates are stored in the Remedy database as epoch time (number of seconds since 1/1/1970 12 AM GMT). A change to DST should not affect dates in the DB. The potential problem is with the client and how it displays the date locally – it might be an hour off. Data exported in ARX files contains the epoch time, not a locally formatted date/time representation, so again, should not be affected
Re: Midtier v7 - java Heap Space (out of Memory)
You need to increase the memory in Servlet Exec. I assume that's what you are doing. Think you can do it via the web page. If not then in the Servlet Exec startup script. Joseph Ron Williams _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent: Tuesday, February 20, 2007 1:55 PM To: arslist@ARSLIST.ORG Subject: Midtier v7 - java Heap Space (out of Memory) ** Hello list, just wondering if anyone has received the following error message (when trying to login to Midtier, after entering your username) : java.lang.OutOfMemory: Java Heap Space We are running at Midtier v7.0.01 p1 Win2k with IIS6 and Tomcat (formerly with Midtier 6 and New Atlanta). Thanks, Robert __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Walking Table Fields
Hi Frank - I run nested AL Guide loops on a 6.0 server to build a file of command line arguments. Set Field 1 to $NULL$ being loop table 1 Append 'table 1' value to 'Field 1' begin loop table 2 Append 'table 2' value to 'Field 1' /end loop table 2 Append carriage return to 'Field 1' end loop table 1 Walks both tables as expected. Christopher Cook Applications Analyst Payment Systems 625 Fourth Ave. S., Minneapolis, MN 55415-1665 Direct: 612-340-4342 Toll-free: 800-847-4836, ext. 34342 Email: [EMAIL PROTECTED] This message contains confidential information intended only for the above addressees and may contain information that is proprietary or legally privileged. If you received this message in error, please notify us and delete the original message. You must obtain permission from Thrivent Financial to use its logo on all materials. Failure to do so could result in legal action. Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/20/2007 12:13 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Walking Table Fields ** We are using server 6.03 with user tool 6 on AIX/Oracle Scenario: Button on a form runs an active link which calls a guide that Loops a table The first guide has one active link which calls another guide that Loops a table. Problem: The second active link successfully walks the second table but the first table never moves beyond the first row. Is what I am trying to do possible? __20060125___This posting was submitted with HTML in it___ jpgDYpi6f0xka.jpg Description: JPEG image
Re: Midtier v7 - java Heap Space (out of Memory)
Increase the max heap space tomcat java process can use by adding the following ot the command line that starts tomcat (probably a bat file somewhere on windows): -Xms1024m -Xmx1024m One sets the max, the other sets the initial heap size. Maybe someone else on the list can comment as to what the optimal size of the heap should be. Axton Grams On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hello list, just wondering if anyone has received the following error message (when trying to login to Midtier, after entering your username) : java.lang.OutOfMemory: Java Heap Space We are running at Midtier v7.0.01 p1 Win2k with IIS6 and Tomcat (formerly with Midtier 6 and New Atlanta). Thanks, Robert __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
Both David Easter's comments and Mike White's bring additional light to the subject. So there is a file within ARS that knows when DST is/was supposed to be. Does that file exist in v5.1.2 P1428? That's pertinent to me. My dev server is already upgrade to v7 no patch and there's been a large delay in doing the production server so I'll probably patch the dev server before that. But you hear more bad about 7.01 than 7.0 which makes me uncomfortable, but apparently you can only get the DST fix if you go to 7.0.1 patch xx. Regarding Mike's comments, so we need an update to all our PC's to take care of DST issues from the client perspective, which could make it look like ARS isn't putting the right date in client date/time generated fields. Correct? I was pretty sure there was nothing in Remedy to cause an issue and we have a project to collect data regarding DST for everything we run/run on. So I thought I should check some postings ... thank goodness. Prudence pays ... thank you to whoever was whispering in my ear! Susan On 2/20/07, Mike White [EMAIL PROTECTED] wrote: The key is deployable applications. Exporting search results to a .csv or .arx file is altogether different. We've tested each and didn't see any problems. To David Sander's point - yes, the client plays a significant role. Not only regional and language settings, which govern timezone and 12/24-hour display format, but also the MS Windows DST patch. Patched users and non-patched users see different values (1-hour difference) in the sensitive time periods (03/11/07 through 04/01/07 and 10/28/07 through 11/04/07 for this year, for example). What may be in dispute is patch scope. Our testing uncovered what looks like a retroactive implementation. Past years' date/time values are 1-hour incorrect if in a change range (if MS Windows DST patch installed). Another lister posted results that contradict this, which I've asked to confirm (specific comparison of patched vs. un-patched client workstation, viewing same record, with past year's date/time value, in what would have been in offending range, if the change had been in effect then). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Easter, David [EMAIL PROTECTED]To: arslist@ARSLIST.ORG .COMcc: Sent by: Action Subject: Re: DST Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 02/20/2007 13:34 Please respond to arslist ** My understanding is that in testing of 6.0.1 for the effects of the DST 2007 event, BMC found that during the import/export of deployable applications that date/time fields within the application were affected by the event (in other words, times were off by one hour). The import/export process uses an XML parser which, itself, references a library that performs date/time related calculations - including DST. This library maintains information about when DST happens each year, and an updated version of this library was not made available from the 3rd party vendor for the version used within AR System 6.0.01. This is why import/export is affected. I may be slightly off in the technical wording, but that is the general thrust of the issue. 6.03 and 7.0.01 use later versions of this library and these more recent versions were patched by the vendor - which are in turn being provided to BMC customers within 6.03 patch 020 and 7.0.01 patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, February 20, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: DST ** Hi Susan I'm confused by this too. Dates are stored in the Remedy database as epoch time (number of seconds since 1/1/1970 12 AM GMT). A change to DST should not affect dates in the DB. The potential problem is with the client and how it displays the date locally – it might be an hour off. Data exported in ARX files contains the epoch time, not a locally formatted date/time representation, so again, should not be affected by DST. If you export to a text/csv format, the timezone of the client may come into effect, and if you import from a text file with formatted dates, again you might have a problem. But if you stick to ARX files, I don't see what the problem is. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList)
MidTier and Timezone
Trying to figure out how the Mid Tier determines a users time zone. We currently do not use a preference server. Does it assume the servers timezone? I can see that if you have a preference server it use that time zone. Thank you -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Two questions - Workflow related
Eli, for question number 1, I don't think so. You might try the following (though I doubt it will work): Create a header.htm template file that just contains the following: HTML BODY --(this is whatever the string is to start a comment in HTML) Then, for the first line of your body (I believe this would be the 'Text' field on a filter notify action) of your email, start it with -- and see if that will comment out the link, as I think it is the first part of the body of the email, and is just inserted prior to the body. Also, for cleanliness, specify a footer.htm that has /BODY HTML On your notification, on the templates tab, specify the header and the footer (not a body unless you are already using one) So, you email should look something like this: HTML BODY -- Worthless mid-tier link -- Here is where the body of your text will go /BODY /HTML From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Tuesday, February 20, 2007 1:07 PM To: arslist@ARSLIST.ORG Subject: Two questions - Workflow related Hello again listers! I have certain emails going out of ARS with a link attached. The other day I was configuring flashboards and entered a Default Web Path in the admin tool. Now every email goes out with an ARTask attachment AND the full mid-tier URL in the body. Is there a way to attach the ARTask shortcut without appending the URL? (without removing the Default Web Path and breaking flashboards?) Second; I have an escalation that sends an email using an HTML template. When I send it to me the HTML template pulls the necessary field values and all is well. When I change the recipient to an SMTP address (distro group) the HTML template still goes out but none of the data off my form is included. I called BMC support thinking this should be a quick fix (user error) but after 4 hours of research they haven't gotten back to me. Any ideas? Thanks again (and again, and again!) -Eli __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
Does that file exist in v5.1.2 P1428? No formal testing was done on 5.1.2 since it is no longer an officially supported version. However, architecturally, I believe the library in question was first used by import/export in 6.0.1. 6.0 is when deployable apps were introduced. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Tuesday, February 20, 2007 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: DST ** Both David Easter's comments and Mike White's bring additional light to the subject. So there is a file within ARS that knows when DST is/was supposed to be. Does that file exist in v5.1.2 P1428? That's pertinent to me. My dev server is already upgrade to v7 no patch and there's been a large delay in doing the production server so I'll probably patch the dev server before that. But you hear more bad about 7.01 than 7.0 which makes me uncomfortable, but apparently you can only get the DST fix if you go to 7.0.1 patch xx. Regarding Mike's comments, so we need an update to all our PC's to take care of DST issues from the client perspective, which could make it look like ARS isn't putting the right date in client date/time generated fields. Correct? I was pretty sure there was nothing in Remedy to cause an issue and we have a project to collect data regarding DST for everything we run/run on. So I thought I should check some postings ... thank goodness. Prudence pays ... thank you to whoever was whispering in my ear! Susan On 2/20/07, Mike White [EMAIL PROTECTED] wrote: The key is deployable applications. Exporting search results to a .csv or .arx file is altogether different. We've tested each and didn't see any problems. To David Sander's point - yes, the client plays a significant role. Not only regional and language settings, which govern timezone and 12/24-hour display format, but also the MS Windows DST patch. Patched users and non-patched users see different values (1-hour difference) in the sensitive time periods (03/11/07 through 04/01/07 and 10/28/07 through 11/04/07 for this year, for example). What may be in dispute is patch scope. Our testing uncovered what looks like a retroactive implementation. Past years' date/time values are 1-hour incorrect if in a change range (if MS Windows DST patch installed). Another lister posted results that contradict this, which I've asked to confirm (specific comparison of patched vs. un-patched client workstation, viewing same record, with past year's date/time value, in what would have been in offending range, if the change had been in effect then). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Easter, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG .COMcc: Sent by: Action Subject: Re: DST Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 02/20/2007 13:34 Please respond to arslist ** My understanding is that in testing of 6.0.1 for the effects of the DST 2007 event, BMC found that during the import/export of deployable applications that date/time fields within the application were affected by the event (in other words, times were off by one hour). The import/export process uses an XML parser which, itself, references a library that performs date/time related calculations - including DST. This library maintains information about when DST happens each year, and an updated version of this library was not made available from the 3rd party vendor for the version used within AR System 6.0.01. This is why import/export is affected. I may be slightly off in the technical wording, but that is the general thrust of the issue. 6.03 and 7.0.01 use later versions of this library and these more recent versions were patched by the vendor - which are in turn being provided to BMC customers within 6.03 patch 020 and 7.0.01 patch 001. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request
Re: DST
Regarding Mike's comments, so we need an update to all our PC's to take care of DST issues from the client perspective, which could make it look like ARS isn't putting the right date in client date/time generated fields. Correct? Yes. And also true - it would appear that Remedy isn't putting the right date We're running 6.0.1, patch 1497 on Solaris 5.9 with an Oracle 9i db. I hear that it's the same for 5.1.2 (didn't get the patch level). The trickier part of MS Windows patch install is synchronizing it to minimize the time that you have a mix of patched and unpatched workstations among your Remedy users. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Susan Palmer [EMAIL PROTECTED]To: arslist@ARSLIST.ORG L.COM cc: Sent by: Action Subject: Re: DST Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 02/20/2007 14:31 Please respond to arslist ** Both David Easter's comments and Mike White's bring additional light to the subject. So there is a file within ARS that knows when DST is/was supposed to be. Does that file exist in v5.1.2 P1428? That's pertinent to me. My dev server is already upgrade to v7 no patch and there's been a large delay in doing the production server so I'll probably patch the dev server before that. But you hear more bad about 7.01 than 7.0 which makes me uncomfortable, but apparently you can only get the DST fix if you go to 7.0.1 patch xx. Regarding Mike's comments, so we need an update to all our PC's to take care of DST issues from the client perspective, which could make it look like ARS isn't putting the right date in client date/time generated fields. Correct? I was pretty sure there was nothing in Remedy to cause an issue and we have a project to collect data regarding DST for everything we run/run on. So I thought I should check some postings ... thank goodness. Prudence pays ... thank you to whoever was whispering in my ear! Susan On 2/20/07, Mike White [EMAIL PROTECTED] wrote: The key is deployable applications. Exporting search results to a .csv or .arx file is altogether different. We've tested each and didn't see any problems. To David Sander's point - yes, the client plays a significant role. Not only regional and language settings, which govern timezone and 12/24-hour display format, but also the MS Windows DST patch. Patched users and non-patched users see different values (1-hour difference) in the sensitive time periods (03/11/07 through 04/01/07 and 10/28/07 through 11/04/07 for this year, for example). What may be in dispute is patch scope. Our testing uncovered what looks like a retroactive implementation. Past years' date/time values are 1-hour incorrect if in a change range (if MS Windows DST patch installed). Another lister posted results that contradict this, which I've asked to confirm (specific comparison of patched vs. un-patched client workstation, viewing same record, with past year's date/time value, in what would have been in offending range, if
Re: Two questions - Workflow related
Your second question, ARS checks permissions even on fields used in outgoing emails. That means it will try to check for a user in the user form with the same email address and then uses those permissions. Your distro list will probably not have an associated account in the user form so permission on the fields used in the notification should be Public. -- Michiel On 2/20/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: ** Eli, for question number 1, I don't think so. You might try the following (though I doubt it will work): Create a header.htm template file that just contains the following: HTML BODY --(this is whatever the string is to start a comment in HTML) Then, for the first line of your body (I believe this would be the 'Text' field on a filter notify action) of your email, start it with -- and see if that will comment out the link, as I think it is the first part of the body of the email, and is just inserted prior to the body. Also, for cleanliness, specify a footer.htm that has /BODY HTML On your notification, on the templates tab, specify the header and the footer (not a body unless you are already using one) So, you email should look something like this: HTML BODY -- Worthless mid-tier link -- Here is where the body of your text will go /BODY /HTML -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Eli Schilling *Sent:* Tuesday, February 20, 2007 1:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Two questions - Workflow related Hello again listers! I have certain emails going out of ARS with a link attached. The other day I was configuring flashboards and entered a Default Web Path in the admin tool. Now every email goes out with an ARTask attachment AND the full mid-tier URL in the body. Is there a way to attach the ARTask shortcut without appending the URL? (without removing the Default Web Path and breaking flashboards?) Second; I have an escalation that sends an email using an HTML template. When I send it to me the HTML template pulls the necessary field values and all is well. When I change the recipient to an SMTP address (distro group) the HTML template still goes out but none of the data off my form is included. I called BMC support thinking this should be a quick fix (user error) but after 4 hours of research they haven't gotten back to me. Any ideas? Thanks again (and again, and again!) -Eli __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Midtier v7 - java Heap Space (out of Memory)
Or, you can use the Apache Tomcat GUI to update the Max/Min size, by going to Start/Programs/Configure Apache Tomcat Click the Java tab Set the Initial Memory Pool (we set ours at 500 MB) Set the Maximum Memory Pool (we set ours at 900 MB) Click OK That setting made all the difference in the world. We actually have 2 gigs of RAM on the server Production: Mid-Tier 7.0.01 Patch 1 on IIS 6/Apache Tomcat 5.5/Java 1.6 ARS 6.3 Patch 18 Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, February 20, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier v7 - java Heap Space (out of Memory) Increase the max heap space tomcat java process can use by adding the following ot the command line that starts tomcat (probably a bat file somewhere on windows): -Xms1024m -Xmx1024m One sets the max, the other sets the initial heap size. Maybe someone else on the list can comment as to what the optimal size of the heap should be. Axton Grams On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hello list, just wondering if anyone has received the following error message (when trying to login to Midtier, after entering your username) : java.lang.OutOfMemory: Java Heap Space We are running at Midtier v7.0.01 p1 Win2k with IIS6 and Tomcat (formerly with Midtier 6 and New Atlanta). Thanks, Robert __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Two questions - Workflow related
Eli, On your second question, its probably a permissions issue. Since the SMTP address is external to Remedy, it only sends data that has Public permissions. If you can, add public to the fields that are used in the email, otherwise you might have to jump through some other hoops (secondary form that has correct permissions and data specifically for email). Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Eli Schilling [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/20/2007 11:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Two questions - Workflow related ** Hello again listers! I have certain emails going out of ARS with a link attached. The other day I was configuring flashboards and entered a Default Web Path in the admin tool. Now every email goes out with an ARTask attachment AND the full mid-tier URL in the body. Is there a way to attach the ARTask shortcut without appending the URL? (without removing the Default Web Path and breaking flashboards?) Second; I have an escalation that sends an email using an HTML template. When I send it to me the HTML template pulls the necessary field values and all is well. When I change the recipient to an SMTP address (distro group) the HTML template still goes out but none of the data off my form is included. I called BMC support thinking this should be a quick fix (user error) but after 4 hours of ?research? they haven?t gotten back to me. Any ideas? Thanks again (and again, and again!) -Eli __20060125___This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Maximum number of connections requested exceeded
Solaris AR System Server 5.1.2 patch 1313 An application outside ARS is interrogating a form to obtain data via the consumption of a ARS Web Service. Once in awhile instead of returning data the message: Maximum number of connections requested exceeded is returned. I've reviewed Configuring AR System and found nothing about specifying the number of connections. In the mid-tier's config.properties file I've found arsystem.pooling_max_connections_per_server and it is set to 50. Is there a way to tell how many connections are available? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Two questions - Workflow related
That was precisely it! I didn't realize that such functionality existed. Thanks Thad! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser Sent: Tuesday, February 20, 2007 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: Two questions - Workflow related ** Eli, On your second question, its probably a permissions issue. Since the SMTP address is external to Remedy, it only sends data that has Public permissions. If you can, add public to the fields that are used in the email, otherwise you might have to jump through some other hoops (secondary form that has correct permissions and data specifically for email). Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Eli Schilling [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/20/2007 11:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Two questions - Workflow related ** Hello again listers! I have certain emails going out of ARS with a link attached. The other day I was configuring flashboards and entered a Default Web Path in the admin tool. Now every email goes out with an ARTask attachment AND the full mid-tier URL in the body. Is there a way to attach the ARTask shortcut without appending the URL? (without removing the Default Web Path and breaking flashboards?) Second; I have an escalation that sends an email using an HTML template. When I send it to me the HTML template pulls the necessary field values and all is well. When I change the recipient to an SMTP address (distro group) the HTML template still goes out but none of the data off my form is included. I called BMC support thinking this should be a quick fix (user error) but after 4 hours of research they haven't gotten back to me. Any ideas? Thanks again (and again, and again!) -Eli __20060125___This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Walking Table Fields
There are significant bugs with nested table loops. These are in all releases of the user tool up to at least 7.0.0. I have not tested these things beyond 7.0.0. Do not use a qualification in the second table based upon a column in the first (that is refreshed before calling the second). Instead, in the first table loop, move all columns to DO fields and use those fields in the qualifications. Similarly, in the second loop, make no references to the columns of the first. Again, have the first move all columns to DO fields and then have the second reference these fields. So, in general refresh table 1 call table loop 1 Loop1: move all columns to DO fields refresh table 2 (using the DO fields in the qualifications) call table loop2 Loop2: make no references to table 1's columns using DO fields instead. At least, when loop 2 completes (normally: do NOT exit!) it will go to the next row in table 1. So yes, it is possible... Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook Sent: February 20, 2007 7:13 PM To: arslist@ARSLIST.ORG Subject: Re: Walking Table Fields Hi Frank - I run nested AL Guide loops on a 6.0 server to build a file of command line arguments. Set Field 1 to $NULL$ being loop table 1 Append 'table 1' value to 'Field 1' begin loop table 2 Append 'table 2' value to 'Field 1' /end loop table 2 Append carriage return to 'Field 1' end loop table 1 Walks both tables as expected. Christopher Cook Applications Analyst Payment Systems 625 Fourth Ave. S., Minneapolis, MN 55415-1665 Direct: 612-340-4342 Toll-free: 800-847-4836, ext. 34342 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] This message contains confidential information intended only for the above addressees and may contain information that is proprietary or legally privileged. If you received this message in error, please notify us and delete the original message. You must obtain permission from Thrivent Financial to use its logo on all materials. Failure to do so could result in legal action. Frank Caruso [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/20/2007 12:13 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Walking Table Fields ** We are using server 6.03 with user tool 6 on AIX/Oracle Scenario: Button on a form runs an active link which calls a guide that Loops a table The first guide has one active link which calls another guide that Loops a table. Problem: The second active link successfully walks the second table but the first table never moves beyond the first row. Is what I am trying to do possible? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: ATT00313.jpg
Re: Walking Table Fields (Resolved)
Success That did it. Changed all my column references to display only fields. Thank you. On 2/20/07, Ben Chernys [EMAIL PROTECTED] wrote: ** There are significant bugs with nested table loops. These are in all releases of the user tool up to at least 7.0.0. I have not tested these things beyond 7.0.0. Do not use a qualification in the second table based upon a column in the first (that is refreshed before calling the second). Instead, in the first table loop, move all columns to DO fields and use those fields in the qualifications. Similarly, in the second loop, make no references to the columns of the first. Again, have the first move all columns to DO fields and then have the second reference these fields. So, in general refresh table 1 call table loop 1 Loop1: move all columns to DO fields refresh table 2 (using the DO fields in the qualifications) call table loop2 Loop2: make no references to table 1's columns using DO fields instead. At least, when loop 2 completes (normally: do NOT exit!) it will go to the next row in table 1. So yes, it is possible... Cheers Ben -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chris Cook *Sent:* February 20, 2007 7:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Walking Table Fields Hi Frank - I run nested AL Guide loops on a 6.0 server to build a file of command line arguments. *Set Field 1 to $NULL$* being loop table 1 *Append 'table 1' value to 'Field 1'* begin loop table 2 *Append 'table 2' value to 'Field 1'* /end loop table 2 *Append carriage return to 'Field 1'* end loop table 1 Walks both tables as expected. Christopher Cook Applications Analyst Payment Systems 625 Fourth Ave. S., Minneapolis, MN 55415-1665 Direct: 612-340-4342 Toll-free: 800-847-4836, ext. 34342 Email: [EMAIL PROTECTED] [EMAIL PROTECTED] This message contains confidential information intended only for the above addressees and may contain information that is proprietary or legally privileged. If you received this message in error, please notify us and delete the original message. You must obtain permission from Thrivent Financial to use its logo on all materials. Failure to do so could result in legal action. *Frank Caruso [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/20/2007 12:13 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Walking Table Fields ** We are using server 6.03 with user tool 6 on AIX/Oracle Scenario: Button on a form runs an active link which calls a guide that Loops a table The first guide has one active link which calls another guide that Loops a table. Problem: The second active link successfully walks the second table but the first table never moves beyond the first row. Is what I am trying to do possible? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DST
I have no way to test my 5.1.2 production server since my dev server has already been upgraded to v7.0. Has anyone actually tested 5.1.2 (Patch 1428 or lower)? Are they actually referring to date/times in data fields on the records? Trying to think about what we import and if we can live for those 3 weeks. I apologize for my ignorance, but is that library something you can look at to see if it has whatever component would be causing the problem? What file is it? Where is it? What would you look for in the file if that's possible? Thanks, Susan On 2/20/07, Mike White [EMAIL PROTECTED] wrote: Regarding Mike's comments, so we need an update to all our PC's to take care of DST issues from the client perspective, which could make it look like ARS isn't putting the right date in client date/time generated fields. Correct? Yes. And also true - it would appear that Remedy isn't putting the right date We're running 6.0.1, patch 1497 on Solaris 5.9 with an Oracle 9i db. I hear that it's the same for 5.1.2 (didn't get the patch level). The trickier part of MS Windows patch install is synchronizing it to minimize the time that you have a mix of patched and unpatched workstations among your Remedy users. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Susan Palmer [EMAIL PROTECTED]To: arslist@ARSLIST.ORG L.COM cc: Sent by: Action Subject: Re: DST Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 02/20/2007 14:31 Please respond to arslist ** Both David Easter's comments and Mike White's bring additional light to the subject. So there is a file within ARS that knows when DST is/was supposed to be. Does that file exist in v5.1.2 P1428? That's pertinent to me. My dev server is already upgrade to v7 no patch and there's been a large delay in doing the production server so I'll probably patch the dev server before that. But you hear more bad about 7.01 than 7.0 which makes me uncomfortable, but apparently you can only get the DST fix if you go to 7.0.1 patch xx. Regarding Mike's comments, so we need an update to all our PC's to take care of DST issues from the client perspective, which could make it look like ARS isn't putting the right date in client date/time generated fields. Correct? I was pretty sure there was nothing in Remedy to cause an issue and we have a project to collect data regarding DST for everything we run/run on. So I thought I should check some postings ... thank goodness. Prudence pays ... thank you to whoever was whispering in my ear! Susan On 2/20/07, Mike White [EMAIL PROTECTED] wrote: The key is deployable applications. Exporting search results to a .csv or .arx file is altogether different. We've tested each and didn't see any problems. To David Sander's point - yes, the client plays a significant role. Not only regional and language settings, which govern timezone and 12/24-hour display format, but also the MS Windows DST patch. Patched users and non-patched users see different values (1-hour difference) in the sensitive time periods (03/11/07 through 04/01/07 and 10/28/07 through 11/04/07 for this year, for example). What may be in dispute is patch scope. Our testing uncovered what looks like a retroactive implementation. Past years' date/time values are 1-hour incorrect if in a change range (if MS Windows DST patch installed). Another lister posted results that contradict this, which I've asked to confirm (specific comparison of patched vs. un-patched client workstation, viewing same record, with past year's date/time value, in what would have been in offending range, if the change had been in effect then). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Easter, David [EMAIL PROTECTED] To: arslist@ARSLIST.ORG .COMcc: Sent by: Action Subject: Re: DST Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 02/20/2007 13:34 Please respond to arslist ** My understanding is that in testing of 6.0.1 for the effects of the DST 2007 event, BMC found that during the import/export of deployable applications that date/time fields within the application were affected by the event (in other words, times were off by one hour). The import/export process uses an XML parser which, itself, references a library that performs date/time related calculations - including DST. This library maintains information about when DST happens each year, and an
Remedy developer 1-year contract
Oxford Properties is a leader in the real estate industry, with 1,500+ employees across Canada, located downtown Toronto, in the financial district. Our IT professionals implement state of the art technology, to ensure high availability and performance of our systems. Integration is part of each project, and best practices in system development lifecycle, system design and project management is our expectation. We currently offer a 1-year contract opportunity for a Remedy platform support specialist/ developer. The successful candidate will be primarily responsible for the support and maintenance of the Remedy Action Request System, data structures, and platform development and support for custom applications, including code review and code re-write, and enhancements. The person in this role will be responsible for issues and problem management, and will make recommendations for improvement, followed by the implementation of these recommendations once approved. This is a senior role for an experienced Remedy platform specialist, with previous development background. Must have: A degree/ diploma in Computer Science, Math or Electrical Engineering. Minimum 5 years hands-on experience in an application development role Minimum 3 years experience working with Remedy administration and development tools Superior Remedy workflow troubleshooting performance management skills. Experience with MS SQL Server and database design concepts. Experience with web technologies. Workflow analysis design. Excellent problem solving and analytical skills. IIS Administration. Experience with Call Centres service management Experience in project planning and coordination. Self-motivated in work and professional development. Ability to set priorities, manage time and work with minimal supervision. Excellent interpersonal and communication skills. Nice to have: Experience with wireless and CTI technologies. Experience with .NET, and Javascript If you are up to the challenge, please reply indicating your hourly rate expectations to. Maria Grigorescu [EMAIL PROTECTED] Note: This is neither a Help Desk, nor a Remedy Administrator position. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
symbol
Hi Listers; This is a funny thing... Usign Mid-Tier 6.3, when I write the symbol in a character field (AltGR + E), all the data in all the fields in the screen gets null... ... and I must start again to fill all the fields. Is there any way to write the symbol without the AltGR + E keys??? I don't want to copy-paste this value everytime I need to use it. Any Idea? ARS 6.3 Patch 17 Mid-Tier 6.3 Patch 17 WAS 5.1 Regards; Jose Manuel Viejo Lobato [EMAIL PROTECTED] http://ars.viejolobato.com ViejoLobato S.L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Running the Perform-Acrion-Exit-App Run Process
How can I run the PERFORM-ACTION-EXIT-APP Run Process action (to close the AR System User tool) without being asked Your Changes have not been saved or sent. Do you really want to close (...) the window? The problem is that with this message appearing, the user has the option of not closing the BMC Remedy User (Version 7.0.00 Patch 001) tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
mid-tier
Hello list, My friend is facing performance issue with mid-tier. He is using Websphere 5.2 on Solaris V240 and database is Oracle 9.1.2. The mid-tier runs on one box, the ARS and the Database run on another box. After appliying PATCH #19 on mid-tier he is receiving ARERR 9351 Unable to set up data connection, which is preventing the application from working correctly. Request your help in resolving the problem. Thanks, Regards, Kalyan Krishna Nethy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ADM:Please Ignore, testing Web submission
If this goes through on Friday, 3:47pm., web interface working fine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Search limitation
Hi All, I need to present some unique situation that we are having. Char field with input length greater than 4000 or 0 one can't search in the field. But our user need to search in a field with input lenght 0 How should I work this out? Any help appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AREA LDAP with SSL
YOu are right about outdated certs. Our LDAP guru explained it this way: OK, so cert7 files are slightly old (PKCS#11), and current applications now use cert8.db and key3.db (PKCS#12) So this goes back to the days of the netscape browser (as does the Remedy page http://www.bmc.com/arsystem/dht/archive/02-02-2004.htm ), to create the cert7.db file. For PKCS#12, we use the openssl command to create the DB files. I have only created PKCS#11 files in the days when I had netscape on my PC. I've not dug into the PKCS#11 issue in depth, but the initial docs appear to point you at installing an old Netscape client somewhere to manipulate the keys. It would be interesting to know why BMC/Remedy insist on using this old technology and require us to install some ancient version of Netscape to generate these certs. Has anyone logged a ticket or RFE with them about this ? Rgds, Chris Rom Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Why not to change Status values?
AHHH I don't know why my posts are not going to the ARSLIST, but ANYWAY I use the ITIL card. If your organization is lucky enough to have agreed (management buy-in) to normalize your description of processes than caliming ITIL (or your organziation standard) should be an easy sell. Not to mention the fact of how do you specify your work progress on specific issues or requests for non-IT related things such as Facilities, Sales, HR, procurement etc. Good luck. Nick Haven' Fun in Sacramento On Wed, 7 Feb 2007 10:18:23 -0500, Kyle Whitley [EMAIL PROTECTED] wrote: I have a few important users who are suggesting that my organization should change our status values. Does anyone know of some compelling documentation that say why not to do this? I have many reasons of my own such as the workflow, records, and updating issues this would cause, but I was looking for something official if it exists. Thanks Kyle -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Running the Perform-Acrion-Exit-App Run Process
Page 628 of 6.3 Basic Guide SET-CHANGE-FLAG 1 or 0 Sets the change flag status of the current window to on (1) or off (0). Do a SET-CHANGE-FLAG 0 before the PERFORM-ACTION-EXIT-APP and Remedy thinks nothing has changed...so doesn't prompt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michel Giguere Sent: Monday, February 05, 2007 9:58 AM To: arslist@ARSLIST.ORG Subject: Running the Perform-Acrion-Exit-App Run Process How can I run the PERFORM-ACTION-EXIT-APP Run Process action (to close the AR System User tool) without being asked Your Changes have not been saved or sent. Do you really want to close (...) the window? The problem is that with this message appearing, the user has the option of not closing the BMC Remedy User (Version 7.0.00 Patch 001) tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
JOBS :: Contract Permanent :: Worldwide
Good Afternoon List, I hope you are all well. Turing SMI are seeking consultants with the following expertise :: ARS ITSM (v7 urgent) ITSP (urgent) Marimba/Configuration Management SIM/Event Management We have opportunities across UK, USA Australia and welcome CV's from interested individuals. I look forward to hearing from you. Kind regards, Rachel Kerwick Turing SMI Limited eMail : [EMAIL PROTECTED] Tel : +44 (0)118 925 6049 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Phone notification
We are wanting to nitify the Group members, or individuals assigned to a Help Desk ticket by PHONE call, of the assignment. If a security issue arises late at night, no one is logged on to email .. or their computer for an alert. We would like Remedy to call a phone number to notify them immediatly of the problem Can this be done with the base product? Are there add-ins to do this? Are there vendors with products to do this intergrated with Remedy? Where would I find those vendors? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Running the Perform-Acrion-Exit-App Run Process
In a Run Process do a SET-CHANGE-FLAG 0 before the log off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michel Giguere Sent: Monday, February 05, 2007 8:58 AM To: arslist@ARSLIST.ORG Subject: Running the Perform-Acrion-Exit-App Run Process How can I run the PERFORM-ACTION-EXIT-APP Run Process action (to close the AR System User tool) without being asked Your Changes have not been saved or sent. Do you really want to close (...) the window? The problem is that with this message appearing, the user has the option of not closing the BMC Remedy User (Version 7.0.00 Patch 001) tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Custom App vs Out of the Box questions
Rick, I agree totally. As a development team we fully understand that. I am just trying to get some additional information to pass along. I am also interested in saving money by getting off applications. The maintenance is just ridiculous IMHO. Additionally the management group needs to here it from someone else. Thanks for the response. Cheers, Andy On Mon, 19 Feb 2007 07:34:53 -0800, Rick Cook [EMAIL PROTECTED] wrote: To answer a slightly different question, whether an organization wants to use OOB or customized applications depends on whether they want the way the company does business reflected in how the software works, or whether they want the practices accompanying the software to set and enforce the practices the business will follow. Address that issue, and you'll have the answer to your question - it shouldn't matter what other places do. Do what's right for you. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber Sent: Monday, February 19, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: Re: Custom App vs Out of the Box questions ** Andy, My only experience on such a migration was from an ARS5.1.1/HD4 to ARS 6.3/HD6 migration. One of the stated aims of my management at the time was to reduce the application customisations, to allow for easier on-going maintenance (as there was no official full time Remedy developer, although that was probably what I spent a good 90% of my time doing). From memory, the applications we were using had a fair amount of customisation, split evenly between actual workflow and the look/feel of the applications. On the migration from one suite to the other, my initial concern was the look and feel - I knew how resistant our user base would be to major changes to the look and feel (mild version of we don't like change round here), so had to come up with some happy medium between the mildly nightmarish v4 suite that we'd got in place, and the clean look of the v6 apps. I was fairly lucky with the workflow changes though - I'd been working with the applications for quite a while, knew them inside out, so knew the basics that needed to be migrated to keep the business happy, so just had to spend time working through the v6 apps to see if there was anything new in there that would replace what needed to be migrated. I'd figure we went from about 20% customised to between 5 and 10%. At the current employers, at least on the helpdesk apps, the customisations are probably more like 50%, which will make for a most entertaining time in the possible migration to v7. Regards Dave On 07/02/07, Andy Wilkerson [EMAIL PROTECTED] wrote: We are having an internal discussion and I wanted to get a feel from the list. Who uses a totally Out of the box application and who uses a total custom application? I am more concerned with Help Desk (problem tickets) and Change Management. For the sake of this discussion, it doesn't matter what DB or Remedy release you have in production. If you customized the OOTB applications roughly what percentage is custom. If you customized the out of the box applications and upgraded the application how did that go and what if any issues did you have. If you have a custom application what issues have you found when you upgraded. thanks Andy __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS 7.x Admin Part 3 - any interest in Houston, TX class
Are any of you interested in attending AR System 7.x: Administering - Part 3 in Houston, TX in March or April ? I am trying to see if there would be enough interest to try to schedule a class. Right now BMC only offers these in MD and CA. Rgds, Chris Rom Schlumberger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migration from Serviceware to RKM
Jason, we may be looking at a similar issue. From what I understand from our SW admin, the previous version (SW/KPx) had some untility that let you export to a .csv file but the current version of SW (5.5) does not. I guess that is one way to keep your customers from jumping ship or at least make them think twice. You would think that BMC/KMX would provide some utility to make the switch easier, which would be a good incentive. Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Active Link Guide Issue
AIX, Oracle, ARS 6.03, User Tool 6.0 Scenario: Button on a form which runs an active link. The active link calls a Guide and loops records in a table. There is an active link in that Guide which calls another guide and loops record in another table. All of the tables are on the same form. The problem I am having is the first guide only walks the first record in the table (there are two). It never moves forward. The second table loop does move forward. I've triple checked the and everything looks OK. I am not sure if I have ever tried this before so am wondering if it would work. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: associate a user name with a preference server
I have just that setup. Go into Account and then Users...create TEST1 and TEST2...then they appear in the user drop down...log on as 1 and set it's preference server...login as 2 and set it's preference serverfrom that point forward when that user is selected from the drop down (and even typed in I think) their preference servers are auto selected -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jim Ashton Sent: Friday, February 09, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: associate a user name with a preference server Hello. Is it possible to permanently associate a particular user name and a given preference server? For example, I have users TEST1 and TEST2, and preference servers ServerA and ServerB. I want TEST1 to always use ServerA, and TEST2 to always use ServerB when logging in with the Desktop Client on a particular workstation. But what actually occurs is the Preference Server dropdown always contains just two choices: (none) and the LAST preference server selected. So if TEST1 logs in to ServerA, then TEST2 comes along, the preference server choice she is presented with is ServerA - no option to select ServerB. Is there any way to work around this so each user sees the preference server appropriate to him, rather than the last one selected? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
access permission
Hi All, I am new to Remedy. I just wanted to know if there are any ways to find out the permissions given on all the forms available. Thanks in Advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
7.x Admin Part 2 Atlanta, GA
Is anyone attending the ARS 7.x admin part 2 in Atlanta, GA 2/26/07 - 3/02/07? Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Midtier v7 - java Heap Space (out of Memory)
Thanks all for the replies and advice! Just to make sure. The Initial and Maximum Memory pool settings you can adjust a the Tomcat GUI is actually the same Xms and Xmx would be doing, correct ? Thanks, Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, February 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier v7 - java Heap Space (out of Memory) Or, you can use the Apache Tomcat GUI to update the Max/Min size, by going to Start/Programs/Configure Apache Tomcat Click the Java tab Set the Initial Memory Pool (we set ours at 500 MB) Set the Maximum Memory Pool (we set ours at 900 MB) Click OK That setting made all the difference in the world. We actually have 2 gigs of RAM on the server Production: Mid-Tier 7.0.01 Patch 1 on IIS 6/Apache Tomcat 5.5/Java 1.6 ARS 6.3 Patch 18 Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, February 20, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier v7 - java Heap Space (out of Memory) Increase the max heap space tomcat java process can use by adding the following ot the command line that starts tomcat (probably a bat file somewhere on windows): -Xms1024m -Xmx1024m One sets the max, the other sets the initial heap size. Maybe someone else on the list can comment as to what the optimal size of the heap should be. Axton Grams On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hello list, just wondering if anyone has received the following error message (when trying to login to Midtier, after entering your username) : java.lang.OutOfMemory: Java Heap Space We are running at Midtier v7.0.01 p1 Win2k with IIS6 and Tomcat (formerly with Midtier 6 and New Atlanta). Thanks, Robert __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: € symbol
Jose, Assuming you are accessing the Mid-Tier from a Windows client, have you tried using keystroke Alt+0128 to enter the euro symbol (€)? Does this have the same effect? The euro symbol is located at different code points in the Windows-1252 character set vs. Unicode, and does not exist at all in the ISO-8859-1 character set. I'm guessing this could be the underlying cause of the issue you are encountering, if there is a mismatch between the character encodings used in your browser, web server, and/or database. See http://codesnipers.com/?q=node/118 for some more background on this. What are the language/collation properties of your database and web server/servlet engine, and what character encoding are you using in your browser? --Thomas - Original Message - From: Jose Manuel Viejo Lobato [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Tuesday, February 20, 2007 08:36 Subject: € symbol Hi Listers; This is a funny thing... Usign Mid-Tier 6.3, when I write the ? symbol in a character field (AltGR + E), all the data in all the fields in the screen gets null... ... and I must start again to fill all the fields. Is there any way to write the ? symbol without the AltGR + E keys??? I don't want to copy-paste this value everytime I need to use it. Any Idea? ARS 6.3 Patch 17 Mid-Tier 6.3 Patch 17 WAS 5.1 Regards; Jose Manuel Viejo Lobato [EMAIL PROTECTED] http://ars.viejolobato.com ViejoLobato S.L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: URL Redirect to Re-Login
Rolf, Maybe you are working to hard to achieve your goal. Have you tried to use the *special* Run Process PERFORM-ACTION-REFRESH-PREFERENCE 1 ? v6.3 Basic pdf Page 627. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 2/2/07, Rolf Cooke [EMAIL PROTECTED] wrote: What would be the proper command structure to accomplish the following process: 1) Log out from form 2) Direct to Login Page 3) Auto-launch into original form The reason for doing this, is that USER would have changed Time Zone preference (written to AR System User Preference form) and the preference needs to be applied. Thanks! Rolf ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Search limitation
Post your environment information (db, version, platform, etc.) Axton Grams On 2/2/07, Sarah Lake [EMAIL PROTECTED] wrote: Hi All, I need to present some unique situation that we are having. Char field with input length greater than 4000 or 0 one can't search in the field. But our user need to search in a field with input lenght 0 How should I work this out? Any help appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Midtier v7 - java Heap Space (out of Memory)
Yes - I currently am testing with the Initial memory pool: 512 MB and the Maximum memory pool 1536 MB. Peak memory usage usually hovers just above 600 MB on both of our mid-tier 7.01 servers with the ITSM 7.0 applications. I'm not sure what I can do with the thread stack size so it is still undefined. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kern, Robert SBA Sent: Tuesday, February 20, 2007 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier v7 - java Heap Space (out of Memory) Thanks all for the replies and advice! Just to make sure. The Initial and Maximum Memory pool settings you can adjust a the Tomcat GUI is actually the same Xms and Xmx would be doing, correct ? Thanks, Robert -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, February 20, 2007 9:26 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier v7 - java Heap Space (out of Memory) Or, you can use the Apache Tomcat GUI to update the Max/Min size, by going to Start/Programs/Configure Apache Tomcat Click the Java tab Set the Initial Memory Pool (we set ours at 500 MB) Set the Maximum Memory Pool (we set ours at 900 MB) Click OK That setting made all the difference in the world. We actually have 2 gigs of RAM on the server Production: Mid-Tier 7.0.01 Patch 1 on IIS 6/Apache Tomcat 5.5/Java 1.6 ARS 6.3 Patch 18 Hope that helps, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, February 20, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier v7 - java Heap Space (out of Memory) Increase the max heap space tomcat java process can use by adding the following ot the command line that starts tomcat (probably a bat file somewhere on windows): -Xms1024m -Xmx1024m One sets the max, the other sets the initial heap size. Maybe someone else on the list can comment as to what the optimal size of the heap should be. Axton Grams On 2/20/07, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** Hello list, just wondering if anyone has received the following error message (when trying to login to Midtier, after entering your username) : java.lang.OutOfMemory: Java Heap Space We are running at Midtier v7.0.01 p1 Win2k with IIS6 and Tomcat (formerly with Midtier 6 and New Atlanta). Thanks, Robert __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Phone notification
5 years ago I worked with a telephony package from Dialogic (?) that consisted of a 2-channel phone card and software API to control the card. The API was pretty simple - play wav file to line, record from line, send DTMF tones to line, receive DTMF tones from line. I think we purchased the whole package for ~$350. We ended up extending it to take coin orders over the phone, access PIN-secured accounts, ... - the sky is the limit! Someone else owns the code now but I'm sure I could slap together a quick proof-of-concept in a weekend if there was sufficient interest... Michael Durrant [EMAIL PROTECTED] Share what you know. Learn what you don't. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, February 20, 2007 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: Phone notification TelAlert can send text messages to a device or it can call a phone number with a voice message. I played with voice messages but wasn't impressed. Configuration needanyo take in account answering is by human or by answering machine. If by answering machine variable length message by the answering machine. If I driving down the road I would prefer a text message I could look at after I find a safe spot to stop instead of getting a voice message that I would need to call the system back to get the message repeated. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: (rant) BMC support web, obsolete docs?
Hi Folks, I passed this discussion past the folks in our documentation area and they responded with the following info: In the past, release notes could be updated on the fly on the Remedy Support site. In other words, existing documents could be updated. Because of this ability, the following statement was in previous release notes: Important: To obtain the most current version of release notes, which include all open issues, go to the Remedy Customer Support home page: http://supportweb.remedy.com; For the first several months after a product was released, the release notes were updated with new defect information. When patches were sent out, Development wrote ReadMe files, but the release notes were not updated. When a new version was released, the release notes for the old version were no longer updated. On the topic of the 6.3 Release Notes dated January 2005, but the customer had a copy from August 2005 - that was probably was an error on our part because we did not update the date on the title page. For the issue of the short versus long versions of release notes: The reason for the difference is that the ESD (Electronic Software Download) version is translated into other languages and placed on the product CD and in the product kit. (This was the shorter version.) These release notes are completed early due to the lead time necessary to translate the documents. At release time, an updated version of the release notes is posted on the web. (This version includes Open and Fixed Issues, which are not translated.) The ability to update existing documents within the documentation section has been removed with the consolidation of the Remedy web site with the BMC web site. Documents can no longer be updated on the fly but rather a document would have to be retired/deleted and a new document posted with a new document number and URL. Because of this limitation, going forward BMC Remedy will create only one set of release notes that will go in the product kit and on the web. The release notes will not be updated. New critical information/issues will be distributed by way of Technical Bulletins. This will avoid the confusion of multiple versions of release notes. An example of this can be seen with the update to the AR System 7.0.01 release notes at: http://www.bmc.com/supportu/documents/77/36/67736/67736.pdf BMC Remedy will remove the statement about obtaining the most current version from future release notes as that statement is no longer valid. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, February 19, 2007 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: (rant) BMC support web, obsolete docs? Doug, I actually reported ISS03048461 ( on 1/3/2007 ): a problem with the release pdf (included in the product download doc set) as being incomplete. It was something like 28 pages in the docs download. However, if you find that pdf else were on BMC's website it was 98 pages long. The PDF that is part of the software downloads was missing 70 (seventy) pages of information in the Release-Notes-701.pdf. That is 200%+ more content than the original document was as it was originally created! This is what I was told about this condition: Here is the explanation for the discrepancy in pages: The ESD/download release notes are a previous (and shorter) version of the release notes. The Remedy writers added content to the release notes on the Support Documentation pages, while the ESD release notes weren't changed. The latest release notes are on the Support Documentation pages going forward, the Remedy writers will no longer add content to release notes on the Support Documentation pages that aren't included in the download file. Instead they'll follow the process that the rest of BMC writers use , to issue technical bulletins with the additional information. The changes are a result of removing the previous database site and how documentation was delivered to the new database site. I hope this is sufficient explanation for you. Thank you, STRIPED NAME Customer Care BMC Web Support 1-800-537-1813 [EMAIL PROTECTED] And my ticket was then closed. No resolution was provided. BMC support provided a statement that boils down to we don't care that our posted docs are inconsistent and that the original docs are clearly lacking important information. They did not even offer to remove the broken/poor documentation when it was pointed out to them that it was missing 200%+ of material. Our support money appears to not be providing much more than a place to call/write and complain about the problems that BMC has. I can not remember the last time Tech Support actually helped to debug/diagnose and FIX a problem that I reported. enter_support_mantra
Re: € symbol
Well, AltGr + 4 works for me David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jose Manuel Viejo Lobato Sent: Tuesday, February 20, 2007 2:37 PM To: arslist@ARSLIST.ORG Subject: € symbol Hi Listers; This is a funny thing... Usign Mid-Tier 6.3, when I write the € symbol in a character field (AltGR + E), all the data in all the fields in the screen gets null... ... and I must start again to fill all the fields. Is there any way to write the € symbol without the AltGR + E keys??? I don't want to copy-paste this value everytime I need to use it. Any Idea? ARS 6.3 Patch 17 Mid-Tier 6.3 Patch 17 WAS 5.1 Regards; Jose Manuel Viejo Lobato [EMAIL PROTECTED] http://ars.viejolobato.com ViejoLobato S.L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Active Link Guide Issue
I know you can't nest Server Side Tables, but I thought you could do it with Links. You could manually loop your first series with a goto...that should work. Are you sure you haven't got some kind of exit in the 2nd loop? Barry Lindstrom [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Monday, February 19, 2007 2:11 PM To: arslist@ARSLIST.ORG Subject: Active Link Guide Issue AIX, Oracle, ARS 6.03, User Tool 6.0 Scenario: Button on a form which runs an active link. The active link calls a Guide and loops records in a table. There is an active link in that Guide which calls another guide and loops record in another table. All of the tables are on the same form. The problem I am having is the first guide only walks the first record in the table (there are two). It never moves forward. The second table loop does move forward. I've triple checked the and everything looks OK. I am not sure if I have ever tried this before so am wondering if it would work. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
how to get Remedy ARS uptime?
Hi all, I would like to know if there is a simple method to retrieve the data for Remedy ARS uptime. I am not looking for uptime at the OS level, but rather for ARS platform or Remedy Service. Any suggestions? Praveen -- Rock bottom prices! Click to save on brand name copiers today http://tags.bluebottle.com/fc/CAaCMPJo2qLNbOEv4k1aH9GfGNdDk2ne/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Migration from Serviceware to RKM
Thanks for the reply Chris. We are on version 5 of SW so maybe there is hope for being able to use the export feature? I have been caught up in implementing the BMC Identity Management product so I haven't really had a chance to get the RKM conversion started (still haven't even seen the SW product yet). Yeah, it seems like a nice little trick to keep customers. That or it just isn't too important to develop tools that help customers migrate to another application? A few people have mentioned that professional services can created scripts to do the migration but it appears to be a very costly endeavor. Jason On 2/16/07, Chris Rom [EMAIL PROTECTED] wrote: Jason, we may be looking at a similar issue. From what I understand from our SW admin, the previous version (SW/KPx) had some untility that let you export to a .csv file but the current version of SW (5.5) does not. I guess that is one way to keep your customers from jumping ship or at least make them think twice. You would think that BMC/KMX would provide some utility to make the switch easier, which would be a good incentive. Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to get Remedy ARS uptime?
Check the armonitor.log. Whenever ARServer is restarted there are entries like armonitor stopped, the armonitor started, server is up. This gives fairly good indication on the downtime and very simple and straightforward. Best Regards, Uday -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Praveen Sent: Wednesday, February 21, 2007 09:56 AM To: arslist@ARSLIST.ORG Subject: how to get Remedy ARS uptime? Hi all, I would like to know if there is a simple method to retrieve the data for Remedy ARS uptime. I am not looking for uptime at the OS level, but rather for ARS platform or Remedy Service. Any suggestions? Praveen -- Rock bottom prices! Click to save on brand name copiers today http://tags.bluebottle.com/fc/CAaCMPJo2qLNbOEv4k1aH9GfGNdDk2ne/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Running the Perform-Acrion-Exit-App Run Process
I have never used the Set Change Flag but I do know that you won't be asked this the question if you select Disable Change Flag for each field. Obviously this would be a tedious operation for a large form. It's just another option, if you were looking for one. Regards, Basil Webster Remedy Developer Siemens Business Services (Pty) Ltd * E-Mail: [EMAIL PROTECTED] ( Tel: +27 11 652 7523 Ê Fax: +27 11 652-7501 ) Mobile: +27 82 452 9389 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michel Giguere Sent: 05 February 2007 18:58 To: arslist@ARSLIST.ORG Subject: Running the Perform-Acrion-Exit-App Run Process How can I run the PERFORM-ACTION-EXIT-APP Run Process action (to close the AR System User tool) without being asked Your Changes have not been saved or sent. Do you really want to close (...) the window? The problem is that with this message appearing, the user has the option of not closing the BMC Remedy User (Version 7.0.00 Patch 001) tool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to get Remedy ARS uptime?
Hi All, Activate server statistics and search for AR_SERVER_STAT_START_TIME (time stamp): The UNIX time at which this server was started. Regards, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi Sent: Wednesday, February 21, 2007 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: how to get Remedy ARS uptime? Check the armonitor.log. Whenever ARServer is restarted there are entries like armonitor stopped, the armonitor started, server is up. This gives fairly good indication on the downtime and very simple and straightforward. Best Regards, Uday -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Praveen Sent: Wednesday, February 21, 2007 09:56 AM To: arslist@ARSLIST.ORG Subject: how to get Remedy ARS uptime? Hi all, I would like to know if there is a simple method to retrieve the data for Remedy ARS uptime. I am not looking for uptime at the OS level, but rather for ARS platform or Remedy Service. Any suggestions? Praveen -- Rock bottom prices! Click to save on brand name copiers today http://tags.bluebottle.com/fc/CAaCMPJo2qLNbOEv4k1aH9GfGNdDk2ne/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Incident Management 7.0.1
Its documentet in the BMC(r) Remedy(r) IT Service Management 7.0 Architecture document. Chapter: ITSM 7.0 subsystems. But be prepared to spend some days to understand it... -- Jarl On 2/20/07, Eric Zhang [EMAIL PROTECTED] wrote: Jarl, Do you know if there is any in-depth document on CAI? I want to do something similar but don't know where to start with and which way is the easiest and has the least impact to the future upgrade. Thanks, Eric On Tue, 6 Feb 2007 12:04:24 +0100, =?ISO-8859-1?Q?Jarl_Gr=F8neng?= [EMAIL PROTECTED] wrote: It could be a nigthmare. Tried to add two more attachment fields in SRM:Request to be added into Change. Took som days to complete... Take a look at the form: Define Command and Command Parameters -- Jarl On 2/5/07, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: All, I added a few fields to RQC:ServiceRequestWizard and to SRM:Request as well as HPD:HelpDesk (ie Incident Management) forms. My problem is I can get the new fields to populate the SRM:Request but for some reason I cant find where to tell the system that these fields need to be pushed to Incident Management. I do see the SRM:AOI:xx filters being looped through filter guides and grabbing the Field ID's and then data into another temp field in CAI:Event Parameters but do not see where the system is being told which fields to grab and how it is being inserted into the HPD:HelpDesk form. I believe I am overlooking a configuration. If someone has already done this please let me know what I am missing. Remedy 7.0.1 SQL 2005 Incident Management 7.0.1 Change Management 7.0.1 Windows ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
