date:20070918

That really depends on what the fix to the problem is and whether or not
there will actually be a fix engineered by Remedy support or not..

They have for example, outstanding issues with the Remedy Customer Support
application. I have been on projects with a customer, who have had
performance problems and these problems have mainly been due to bad queries
or queries run against large tables with no appropriate indices, etc. I
haven't heard that there were any official fixes to these problems, and part
of my project with this customer was to correct these problems myself.

Your best bet in such cases would be to document the changes you have made
to fix these problems, as well as take backup def files of your changes if
that is possible.

BEFORE applying any patches later, it would be good to read through the read
me files and check to see if the list of fixes corresponds to the fixes you
have implemented yourself as chances are the fix might be the same thing.

It might also be a good idea to notify Remedy support of that bug and inform
them about the changes you have had to make to correct them. That way they
might be able to advise you based on the record of that incident with them
on their records, on the best way to install a new patch that they have
released as they should be able to have a fair idea (hopefully) of the
changes their patch would install on your system and would know if that
would interfere with any changes you have implemented manually prior to the
patch..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, September 18, 2007 11:17 PM
To: arslist@ARSLIST.ORG
Subject: Should we be fixing vendor bugs?


Hi AR Listers,

I'm not sure if this question has been posted before.

We are on IM/PM 7.0.2 patch 5 and have found some out of the box bugs from
our system testing.   Some of these bugs are high priority for us to fix
them now because they cause either confusion to users or inconsistency.
We've reported some in the past but not sure whether they would be fixed in
the next patch.
Our concern is that if we fix them by ourselves would it cause add-on
complexity when we apply the next IM/PM patch (in case they do get fixed in
the patch)?

How do you handle vendor bugs if they are something you have to fix sooner
than later?  Your feedback is much appreciated.

Thanks,

~Mary

949-975-5180 ext - 55180
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Re: Should we be fixing vendor bugs?

That's a conundrum that we all have to ponder, Mary.  I wish I had a better
answer, but here's my $0.02.  We generally have to make the changes as we
find them, since BMC is months behind on bug fixes, and we don't know how
long it might be before they fix what we're finding for them.

Sorry you had to be the one on the bleeding edge for patch 5, but since you
are, do you have a list of the forms and workflow object changes contained
therein?  I asked for same and was met with the digital equivalent of a
blank stare - they apparently hadn't thought that someone might actually be
interested in knowing what they're putting on their system before they put
it there.  They did bug the patch process, but declined to provide the
information. (sigh)

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, September 18, 2007 8:17 PM
To: arslist@ARSLIST.ORG
Subject: Should we be fixing vendor bugs?

Hi AR Listers,

I'm not sure if this question has been posted before.

We are on IM/PM 7.0.2 patch 5 and have found some out of the box bugs from
our system testing.   Some of these bugs are high priority for us to fix
them now
because they cause either confusion to users or inconsistency.  We've
reported some in the past but not sure whether they would be fixed in the
next patch.
Our concern is that if we fix them by ourselves would it cause add-on
complexity when we apply the next IM/PM patch (in case they do get fixed in
the patch)?

How do you handle vendor bugs if they are something you have to fix sooner
than later?  Your feedback is much appreciated.

Thanks,

~Mary

949-975-5180 ext - 55180


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Should we be fixing vendor bugs?

2007-09-18 Thread Mary_Estrada

Hi AR Listers,

I'm not sure if this question has been posted before.

We are on IM/PM 7.0.2 patch 5 and have found some out of the box bugs from
our system testing.   Some of these bugs are high priority for us to fix
them now
because they cause either confusion to users or inconsistency.  We've
reported some in the past but not sure whether they would be fixed in the
next patch.
Our concern is that if we fix them by ourselves would it cause add-on
complexity when we apply the next IM/PM patch (in case they do get fixed in
the patch)?

How do you handle vendor bugs if they are something you have to fix sooner
than later?  Your feedback is much appreciated.

Thanks,

~Mary

949-975-5180 ext - 55180

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Re: BMC Support

2007-09-18 Thread Drew Shuller

Dave, I believe there is a helpdesk for that type of customer. I called it
once.

Drew
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED]
  Sent: Tuesday, September 18, 2007 9:11 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: BMC Support

  **
  I have already put my two cents in on this one concerning the quality of
support that we have received and have been watching this thread with
interest.  The one thing I haven't seen mentioned is any of the U.S. Federal
customers concerns.  I know that my federal customer is EXTREMELY concerned
with our support being provided by non-us support personnel, too the point
where they have been talking about looking for a U.S. only solution.  All
concerns on this issue raised to our BMC Federal Sales staff have been met
with silence.  I for one would be interested to know if there are other
federal customers out there that share my customers concerns.

  Dave

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Re: Error occurred in generating report. (ARERR 1658)

I had once got this error and it went away after ticking the 'Use of
underscore' checkbox in the AR ODBC settings in the User DSN.

On another occasion I had got this same error because there was a bug in the
rpt file that this report was based out of. After replacing the rpt file
with a patched file available with Remedy, this error had gone away..

Hope this helps..

Joe D'Souza
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jorge Polo
  Sent: Tuesday, September 18, 2007 4:40 PM
  To: arslist@ARSLIST.ORG
  Subject: Error occurred in generating report. (ARERR 1658)


  **
  Hello Everyone,

  I am trying to get a case history status report when I click on the
Shortcut --> Status History option in the user tool when I am in Helpdesk
version 5.6

  I am getting " Error occurred in generating report. (ARERR 1658)".

  Did anyone experienced this problem?. can anyone help?

  Environment: --- AR system 6.3  --- Microsoft Windows server 2003  --- SQL
server Database  --- Helpdesk version 5.6  -- The client I am using is
6.03.00 patch 20.


  Thank you.
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Re: delete mass amount of records from ARS 5.1.2

2007-09-18 Thread Dylan

Another thing you want to keep in mind is relationships. Make sure you
delete any relationship the record has to other tables, otherwise your going
to have a lot of orphan records in other tables.
So it's possible to do through SQL commands, and a lot quicker, but requires
you to do a lot of planning.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, September 18, 2007 7:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: delete mass amount of records from ARS 5.1.2


** 
Patel,
 
If you know the schema ID's of the forms in question, you can delete the
records directly from the database from the associated T, H and B tables.
The schema ID's of your forms should be found by querying the arschema table
within the ARSystem database and selecting the column schemaid for those
forms.
 
If n is the schema ID for a form that you want to delete the data from you
can delete it from the database by:
Delete from T;
Delete from H;
Delete from B;
 
If you are on an Oracle database do not forget to commit at the end of these
3 transactions by running:
Commit;
 
You do not need to commit at the end of every delete but you can do this at
the end of all the 3 delete operations for that table.
 
Since you have about a million records, it might be a good idea to take the
AR System offline while performing these delete transactions.
 
Cheers
 
Joe D'Souza

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Patel, Kamlesh
Sent: Tuesday, September 18, 2007 3:46 PM
To: arslist@ARSLIST.ORG
Subject: delete mass amount of records from ARS 5.1.2


** 

All,

I am going through an upgrade plan to 7.x.  Before I begin my upgrade I
would like to remove lots of data records form our remedy forms.  I have a
pretty good idea about remedy 5.1.2 patch 1375 data structure.  I would like
to find out if there is alternative safe and fast way to remove up to
1,000,000 records from couple of remedy forms.  Most other forms are
relatively small but I would like to employ a fast delete operation to
minimize the outage period.

 

Thank You

 

Kamlesh Patel



__ NOD32 2534 (20070917) Information __

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Re: delete mass amount of records from ARS 5.1.2

Patel,

If you know the schema ID's of the forms in question, you can delete the
records directly from the database from the associated T, H and B tables.
The schema ID's of your forms should be found by querying the arschema table
within the ARSystem database and selecting the column schemaid for those
forms.

If n is the schema ID for a form that you want to delete the data from you
can delete it from the database by:
Delete from T;
Delete from H;
Delete from B;

If you are on an Oracle database do not forget to commit at the end of these
3 transactions by running:
Commit;

You do not need to commit at the end of every delete but you can do this at
the end of all the 3 delete operations for that table.

Since you have about a million records, it might be a good idea to take the
AR System offline while performing these delete transactions.

Cheers

Joe D'Souza
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Patel, Kamlesh
  Sent: Tuesday, September 18, 2007 3:46 PM
  To: arslist@ARSLIST.ORG
  Subject: delete mass amount of records from ARS 5.1.2


  **
  All,

  I am going through an upgrade plan to 7.x.  Before I begin my upgrade I
would like to remove lots of data records form our remedy forms.  I have a
pretty good idea about remedy 5.1.2 patch 1375 data structure.  I would like
to find out if there is alternative safe and fast way to remove up to
1,000,000 records from couple of remedy forms.  Most other forms are
relatively small but I would like to employ a fast delete operation to
minimize the outage period.



  Thank You



  Kamlesh Patel

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Re: Custom Request ID/GUID

Paul,

What you are looking for cannot be done using any Out-Of-The-Box features of
Remedy.

Having said that, it is however possible to implement what you want by
creating a custom field to store this ID that you wish to generate. The
easiest way to achieve this would be to create a counter form that would
keep the counter (in your example 123), that would reset to 0 at midnight
every night using an escalation.

On creation of a ticket, you perform a push field action, preferably as the
last execution order of a filter which has a phase override, to this form
containing the counter, to set the counter to existing counter value + 1 and
retrieve this set value to your current transaction. Retrieve this value set
on that form, and set it to the current $YEAR$ + $MONTH$ + $DAY$ + $counter$
on a character field that would be used as that custom ID.

Do not forget to index this ID as I'm pretty sure you will be using it to
retrieve either through user searches on that table or perhaps through
workflow.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Paul Blasquez
Sent: Tuesday, September 18, 2007 7:45 PM
To: arslist@ARSLIST.ORG
Subject: Custom Request ID/GUID


Hello,

Are any of you using the ticket identifier format of
-?  For example, issue 123 for today would
be ticket number 20070918-123.  I have been a user on a system that used
this format, and I appreciate its intuitiveness.

What is required to implement this? Is there simply a format/pattern applied
to the request id field?  Or is it a bit more involved?  I can't seem to
find anything about it in the Basic/Advanced guides nor in the ARS archives.

___
Paul Blasquez
Remedy Developer/Senior Network Engineer
Equinix, Inc.
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Re: ITSM 7: "On-Call" and "Shift" Functionality question

2007-09-18 Thread strauss

My default Incident notification records are all still default and
out-of-the-box - they go to Alert.  Once I added a custom Incident
Assignment record for my support user account, the application stopped
sending me Alerts and started sending me email.  I think the
notification filter processes must be checking first for an on call
notification during the on call schedule (and like you say, ignoring ALL
other factors), then looking for a custom notification and trying to use
that under it's specific parameters - AND IF the Default Notify
Mechanism and Notification Availability of the Profile are E-mail/Yes
(mine are), and last it looks for a system default notification and
tries to use that, and whichever one the filters find first they
execute, and the process stops without looking further.

I'll have to spend some time with the filter logs to confirm this
supposition, but this week we are in Kinetic Request training and I
don't have time to chase them down.  I made time to look at our records
for you because I am still _very_ interested in reaching a complete
understanding of the entire ITSM 7 notification process... especially
since Kinetic has it's own and I'll need them to complement one another.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
Sent: Tuesday, September 18, 2007 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7: "On-Call" and "Shift" Functionality question

Chris:
On my tests, my system behaved differently than yours in some cases, as
I recount later.

I understand more now, which includes the fact that I still don't fully
understand neither the way it actually functions nor the original
intent. 

Records on NTE:CFG-NotificationEvents form appear to play a major role.
Not bad, but I can't understand the overall intent, unless they had a
cruel one, not benign.

NTE:CFG-Notification is the form where system's default notification
settings are stored for different events and also the same place where
user preferences (set through the update button on profile's
notifications tab) are stored.

I have a custom System Default on this rec, that says that for Incident
assignments, no pages should go out and email should go out all the
time.

With this setting, and no user specific setting, the moment a group's On
Call flag is set:
(1) ALL assignment emails cease. They never go out, no matter what
combination of variables I try, similar to the ones you experimented
with.

(2) Pages go out as defined on On-Call form, for the specified times.
System completely ignore any preference on user's profile such as
"Notification availability". System also completely ignores group's
business hours. All the system looks at is the "Paging Times" on the on
call form (and the priority there).

To make matters more interesting, now if any user were to specify their
personal preference for email on their profile, the emails will go out
as expected.

So the lesson I learned is that if a group's on call flag is set, emails
no longer go out based on system default rules, but only based on group
member's user defined rules on NTE:CFG-NotificationEvents, for the users
that have set these rules.

I don't know if there are other variables that make my ITSM 7
installation behave the way it behaves.

And I also don't know if this is a brilliant design the
subtleties/benefits of which I fail to grasp, or it's as crappy as it
appears to me.

My custom system default records on
NTE:CFG-NotificationEvents look not very different from out of box ones,
so I'm not sure why my system behaves differently than yours. What does
your system default record say for Incident assignment?

I suspect that some smart group of people schemed to throw a challenge
out there to see if I can figure this one out before ITSM 8 hits me like
a ton of bricks. Cruel, very cruel.

Or, I imagine a bunch of very brainy people waiting to see how soon
somebody figures out that the intent was to Insanely Torture System
Modifiers 7 days a week.

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Re: BMC Support

2007-09-18 Thread [EMAIL PROTECTED]

I have already put my two cents in on this one concerning the quality of 
support that we have received and have been watching this thread with interest. 
 The one thing I haven't seen mentioned is any of the U.S. Federal customers 
concerns.  I know that my federal customer is EXTREMELY concerned with our 
support being provided by non-us support personnel, too the point where they 
have been talking about looking for a U.S. only solution.  All concerns on this 
issue raised to our BMC Federal Sales staff have been met with silence.  I for 
one would be interested to know if there are other federal customers out there 
that share my customers concerns.

Dave



   

Moody friends. Drama queens. Your life? Nope! - their life, your story. Play 
Sims Stories at Yahoo! Games.
http://sims.yahoo.com/

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Re: delete mass amount of records from ARS 5.1.2

2007-09-18 Thread Axton

If on Oracle, truncating the tables is the best way, as it resets the
high water marks for storage on the table.  Imagine that a table scan
on a table with 10 rows could have the same number of physical reads
as the same table with 1m rows if the high water marks are the same.
If you need to retain some of the data, use this as a guide:

create table T100_tmp as select * from T100 where ...
/
truncate table T100
/
insert into table T00 select * from T100_tmp
/
drop table T100_tmp
/

rinse and repeat for the B#, B#C# and H# tables, using the resulting
data in the T# table as the guide for which rows to retain from each.

This will allow you retain the data you want while resetting the high
water marks.

Axton Grams

On 9/18/07, Roger Justice <[EMAIL PROTECTED]> wrote:
> ** Truncate the table is the simplest way.
>
>
>
>  -Original Message-
>  From: Patel, Kamlesh <[EMAIL PROTECTED]>
>  To: arslist@ARSLIST.ORG
>  Sent: Tue, 18 Sep 2007 3:46 pm
>  Subject: delete mass amount of records from ARS 5.1.2
>
>
> **
>
> All,
> I am going through an upgrade plan to 7.x.  Before I begin my upgrade I
> would like to remove lots of data records form our remedy forms.  I have a
> pretty good idea about remedy 5.1.2 patch 1375 data structure.  I would like
> to find out if there is alternative safe and fast way to remove up to
> 1,000,000 records from couple of remedy forms.  Most other forms are
> relatively small but I would like to employ a fast delete operation to
> minimize the outage period.
>
> Thank You
>
> Kamlesh Patel
>   __20060125___This posting was
> submitted with HTML in it___
>  
>  Email and AIM finally together. You've gotta check out free AOL Mail!
>
>  __20060125___This posting was
> submitted with HTML in it___

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Re: rebuilding a dev environment

2007-09-18 Thread Susan Palmer

Kelly,

Could you expound on "Export the production aradmin user"?

In the past we would just copy the oracle db to the dev server to synch up
but that has alot of pitfalls lately.  I am looking for an alternative.

Thanks,
Susan



On 9/18/07, Hundley, Kelly G. <[EMAIL PROTECTED]> wrote:
>
> **
>
> This is unsupported but I've done it many times.  There may be a faster
> way, but this works for me.   Install oracle then ARS and applications to
> get the tables in place.  Export the production aradmin user.  Drop the
> aradmin user from development and import it from production.  Works like a
> charm.
>
>
>
> K.
>
>
>
> (Note: I am a little behind the times with Oracle 9.2.8, 6.3 ARS and 
> 5.6applications)
>
>
>
>
>
> Kelly G. Hundley
>
> Systems Administrator
>
> Information Systems
>
> Wake Forest University
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Frex Popo
> *Sent:* Tuesday, September 18, 2007 9:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* rebuilding a dev environment
>
>
>
> **
>
> Hi eveyone,
>
>
>
> I have a dev machine with ITSM6.0 which is in a total mess .. I need to
> rebuild it by copying the production instance (i.g. oracle database,
> remedy server, mid-tier etc) to the dev machine ...
>
>
>
> Anyway easy way of doing this. This is the first time I am taking on a job
> like this so as you would imagine, any advise, recomendations, help, KB's
> would be very very much appreciated.
>
>
>
> Let me know if you need any more info.
>
>
>
> Thanks
>
> frex
>
>
>  --
>
> Ne gardez plus qu'une seule adresse mail ! Copiez vos 
> mailsvers Yahoo! Mail 
> __20060125___This posting was submitted
> with HTML in it___
> __20060125___This posting was submitted with HTML in
> it___
>
>

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Re: rebuilding a dev environment

2007-09-18 Thread Shyam Attavar

When you export the aradmin user -- this is at the Oracle DB level, which means 
your production environment is replicated back to your development environment. 

I have been using this for a few years now and works like a charm. However, BMC 
Support claims this is unsupported. Nevertheless, this mechanism has not failed 
me.

Cheers,
--
Shyam
  - Original Message - 
  From: Soria, Joe 
  Newsgroups: gmane.comp.crm.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Tuesday, September 18, 2007 1:11 PM
  Subject: Re: rebuilding a dev environment


  ** ** 
  Kelly,

   

  Do you also export the data? If so, how do you bypass the row limit for the 
dev environment?

   

  Joe

   

  -Original Message-
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Hundley, Kelly G.
  Sent: Tuesday, September 18, 2007 8:10 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: rebuilding a dev environment

   

  This is unsupported but I've done it many times.  There may be a faster way, 
but this works for me.   Install oracle then ARS and applications to get the 
tables in place.  Export the production aradmin user.  Drop the aradmin user 
from development and import it from production.  Works like a charm.

   

  K.

   

  (Note: I am a little behind the times with Oracle 9.2.8, 6.3 ARS and 5.6 
applications)

   

   



  Kelly G. Hundley

  Systems Administrator

  Information Systems

  Wake Forest University

   


--

  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Frex Popo
  Sent: Tuesday, September 18, 2007 9:17 AM
  To: arslist@ARSLIST.ORG
  Subject: rebuilding a dev environment

   

  ** 

  Hi eveyone,

   

  I have a dev machine with ITSM6.0 which is in a total mess .. I need to 
rebuild it by copying the production instance (i.g. oracle database, remedy 
server, mid-tier etc) to the dev machine ...

   

  Anyway easy way of doing this. This is the first time I am taking on a job 
like this so as you would imagine, any advise, recomendations, help, KB's would 
be very very much appreciated.

   

  Let me know if you need any more info.

   

  Thanks

  frex




--

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__20060125___This posting was submitted with HTML in it___

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it___ __20060125___This posting was submitted with HTML in 
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Custom Request ID/GUID

2007-09-18 Thread Paul Blasquez

Hello,

Are any of you using the ticket identifier format of
-?  For example, issue 123 for today
would be ticket number 20070918-123.  I have been a user on a system
that used this format, and I appreciate its intuitiveness.

What is required to implement this? Is there simply a format/pattern
applied to the request id field?  Or is it a bit more involved?  I can't
seem to find anything about it in the Basic/Advanced guides nor in the
ARS archives.

___
Paul Blasquez
Remedy Developer/Senior Network Engineer
Equinix, Inc.

___
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Re: delete mass amount of records from ARS 5.1.2

2007-09-18 Thread Roger Justice

Truncate the table is the simplest way.

-Original Message-
From: Patel, Kamlesh <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 18 Sep 2007 3:46 pm
Subject: delete mass amount of records from ARS 5.1.2

** 

All,

I am going through an upgrade plan to 7.x. ?Before I begin my upgrade I would 
like to remove lots of data records form our remedy forms.? I have a pretty 
good idea about remedy 5.1.2 patch 1375 data structure.? I would like to find 
out if there is alternative safe and fast way to remove up to 1,000,000 records 
from couple of remedy forms.? Most other forms are relatively small but I would 
like to employ a fast delete operation to minimize the outage period.

?

Thank You

?

Kamlesh Patel

?

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RESOLVED: ARServer 7.0.1 Dies Repeatedly After Installing New FTS (Hummingbird)

2007-09-18 Thread Betsy McCullough

This problem was caused by an error in the install script for ARS 7.0.1
whereby 3 files for ARS 6.3 did not get tossed by the ARS 7.0.1 installer.
The explanation and work-around from BMC are below.

Betsy McCullough
Allergan, Inc.
IS - Global Applications Development & Support
Tel. 714.246.4240
Fax 714.246.2418
[EMAIL PROTECTED]
===
It appears that 7.0.1 should not have these files in the ar/bin directory.
They are probably left over from 6.3 after the upgrade to 7.0.1. There may
be a defect there that we need to log which indicates the upgrade should
remove these old files.

The quick fix is to rename these three files:
/opt/ar/bin/libicuuc.sl
/opt/ar/bin/libicudata.sl
/opt/ar/bin/libicudt20b.sl

I would suggest renaming them to these:
/opt/ar/bin/libicuuc.sl-6.3unused
/opt/ar/bin/libicudata.sl-6.3unused
/opt/ar/bin/libicudt20b.sl-6.3unused

After renaming these files, then restart the AR System. Note that arserverd
for 7.0.1 will use the newer version of these files which contains 'bmc'
within the name. The FTS libraries use different versions of these files
and the FTS (Hummingbird) libraries are in the SearchServer54/lib directory.
There you will see these files.
libicudata.sl
libicudt18b.sl
libicui18n.sl
libicuuc.sl
===

Hello, all!

If you know ANYTHING about getting ARS 7.x to start up (and STAY UP) using
the new (Hummingbird) FTS on UNIX, I really appreciate your help.
--The server will not stay up due to several "Unresolved symbol" and
"Unresolved module for symbol" errors.
--ARMonitor subsequently advises that server is not up and then tries to
start it up again (and again and again, like a "yo-yo")
--
View this message in context:
http://www.nabble.com/ARServer-7.0.1-Dies-Repeatedly-After-Installing-New-FTS-%28Hummingbird%29-tf4395556.html#a12766885
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: ITSM 7: "On-Call" and "Shift" Functionality question

2007-09-18 Thread Rabi Tripathi

Chris:
On my tests, my system behaved differently than yours
in some cases, as I recount later.

I understand more now, which includes the fact that I
still don't fully understand neither the way it
actually functions nor the original intent. 

Records on NTE:CFG-NotificationEvents form appear to
play a major role. Not bad, but I can't understand the
overall intent, unless they had a cruel one, not
benign.

NTE:CFG-Notification is the form where system's
default notification settings are stored for different
events and also the same place where user preferences
(set through the update button on profile's
notifications tab) are stored.

I have a custom System Default on this rec, that says
that for Incident assignments, no pages should go out
and email should go out all the time.

With this setting, and no user specific setting, the
moment a group's On Call flag is set:
(1) ALL assignment emails cease. They never go out, no
matter what  combination of variables I try, similar
to the ones you experimented with.

(2) Pages go out as defined on On-Call form, for the
specified times. System completely ignore any
preference on user's profile such as "Notification
availability". System also completely ignores group's
business hours. All the system looks at is the "Paging
Times" on the on call form (and the priority there).

To make matters more interesting, now if any user were
to specify their personal preference for email on
their profile, the emails will go out as expected.

So the lesson I learned is that if a group's on call
flag is set, emails no longer go out based on system
default rules, but only based on group member's user
defined rules on NTE:CFG-NotificationEvents, for the
users that have set these rules.

I don't know if there are other variables that make my
ITSM 7 installation behave the way it behaves.

And I also don't know if this is a brilliant design
the subtleties/benefits of which I fail to grasp, or
it's as crappy as it appears to me.

My custom system default records on
NTE:CFG-NotificationEvents look not very different
from out of box ones, so I'm not sure why my system
behaves differently than yours. What does your system
default record say for Incident assignment?

I suspect that some smart group of people schemed to
throw a challenge out there to see if I can figure
this one out before ITSM 8 hits me like a ton of
bricks. Cruel, very cruel.

Or, I imagine a bunch of very brainy people waiting to
see how soon somebody figures out that the intent was
to Insanely Torture System Modifiers 7 days a week.


When I removed the on-call entries from the support
group, normal
notifications resumed.

I tried again with the business hours for the group
and the on-call
hours carefully set to NOT overlap at all (differ by
00.00.01), and with
on-call defined (and the flag set per pg. 180 in the
config guide) then
when I entered an Incident that met the on-call
criteria during regular
business hours, I got a regular notification instead
(the regular
notification was actually NOT set to Yes for Use
Business Hours or Use
Business Holidays - most of our support staff here
WANT email
notification 24x7 - but it also worked just now when
set to Yes).  When
I changed the business and on-call hour cutover to 4
PM (17 minutes ago)
and entered a ticket that met the on-call criteria
(Critical), I got
paged via the on-call setting.  When I entered a High
ticket which did
not meet the on-call criteria, AND I have my normal
notification set to
24x7 (Use Business Hours = No), I got the normal email
notification of a
ticket assignment to my group.

The time schedules appear to be critical, and setting
normal
notifications to Use Business Hours can result in
tickets which do NOT
meet the on-call criteria (mine is Critical), AND are
after business
hours, generating NO notification whatsoever.  Is that
what you are
experiencing?


   

Building a website is a piece of cake. Yahoo! Small Business gives you all the 
tools to get online.
http://smallbusiness.yahoo.com/webhosting 

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Re: BMC Support

2007-09-18 Thread L G Robinson


And then they charge the partner a "transfer fee", which the partner
must either absorb or pass on to you.

Larry


On Sep 18, 2007, at 5:25 PM, Susan Palmer wrote:


**
It's not as easy as "Third Party vendors are always an option".   
BMC needs to give you permission to use one of their own partners !!


Susan


On 9/18/07, Gary Dries <[EMAIL PROTECTED]> wrote:
** Third Party vendors are always an option, but don't end up in  
the double hell that I am in.  Our support is with a company in  
Austria, now picture in your mind a conference call with yourself,  
Austria, and India.  My head exploded, emails are no better, I get  
a lot of responses in Austrian German, that is quite frustrating.


Not here to rant about my unsolvable issue with support.  I do  
remember a thread a month or so back where folks were touting their  
favorite Third Party vendor, and I know some of them have fairly  
decent support, at least some employ support reps who have  
experience.  Now on the other hand several US vendors do just suck,  
so buyer-be-ware.




Larry Robinson   [EMAIL PROTECTED]
Information Technology Division
NC State University  919-515-5432 Voice
Raleigh, NC  27695-7109  919-513-1893 FAX


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Re: BMC Support

2007-09-18 Thread Susan Palmer

It's not as easy as "Third Party vendors are always an option".  BMC needs
to give you permission to use one of their own partners !!

Susan


On 9/18/07, Gary Dries <[EMAIL PROTECTED]> wrote:
>
> ** Third Party vendors are always an option, but don't end up in the
> double hell that I am in.  Our support is with a company in Austria, now
> picture in your mind a conference call with yourself, Austria, and India.
> My head exploded, emails are no better, I get a lot of responses in Austrian
> German, that is quite frustrating.
>
> Not here to rant about my unsolvable issue with support.  I do remember a
> thread a month or so back where folks were touting their favorite Third
> Party vendor, and I know some of them have fairly decent support, at least
> some employ support reps who have experience.  Now on the other hand several
> US vendors do just suck, so buyer-be-ware.
> __20060125___This posting was submitted with HTML in
> it___
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Re: Error occurred in generating report. (ARERR 1658)

2007-09-18 Thread Thad K Esser

We've gotten this error off and on with some users for a while now.  I 
usually would clear the cache and generally monkey around with the 
settings and "fix it", but it didn't always work.  Just yesterday I had a 
user that was experiencing this, and while at his desk watching him log 
on, I noticed that he had a preference server specified in the login 
screen.  When we cleared that out, he was able to run the reports without 
getting the 1658 error.  The error came back when we logged in using a 
preference server, which is the first time we were able to make the error 
come and go at our will.

Hopefully that helps.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Jorge Polo" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/18/2007 01:39 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Error occurred in generating report. (ARERR 1658)






** 
Hello Everyone,
 
I am trying to get a case history status report when I click on the 
Shortcut --> Status History option in the user tool when I am in Helpdesk 
version 5.6 
 
I am getting " Error occurred in generating report. (ARERR 1658)". 
 
Did anyone experienced this problem?. can anyone help?
 
Environment: --- AR system 6.3  --- Microsoft Windows server 2003  --- SQL 
server Database  --- Helpdesk version 5.6  -- The client I am using is 
6.03.00 patch 20. 
 

Thank you. 

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.
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Re: Making a field in the form as unique index that leardy has duplicate values.

2007-09-18 Thread Rabi Tripathi

It will error out and not create your unique index.
Remove the duplicate records or change them to be
unique before creating the index.
--- Ravi <[EMAIL PROTECTED]> wrote:

> Hi: I have a form which already has data. I want to
> make a field value 
> Unique in the form properties. Some of the records
> already have 
> duplicate values for this field. Will the system
> delete these records or 
> change the field values?
> 
> Thanks
> Ravi
> 
>
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today's economy) at Yahoo! Games.
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Re: BMC Support

2007-09-18 Thread Gary Dries

Third Party vendors are always an option, but don't end up in the double
hell that I am in.  Our support is with a company in Austria, now picture in
your mind a conference call with yourself, Austria, and India.  My head
exploded, emails are no better, I get a lot of responses in Austrian German,
that is quite frustrating.

Not here to rant about my unsolvable issue with support.  I do remember a
thread a month or so back where folks were touting their favorite Third
Party vendor, and I know some of them have fairly decent support, at least
some employ support reps who have experience.  Now on the other hand several
US vendors do just suck, so buyer-be-ware.

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Re: Dedicated Queue for Mid-Tier

2007-09-18 Thread Thad K Esser

I guess my concern is with the Fast and List queues.  If you are using a 
private queue, you lose those distinctions (or do you?).  It seems that 
could slow things down.  Is overall performance still improved?

Since everything is new with this installation, I've got the chance to 
optimize, and I want to take full advantage of that.

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Hall Chad - chahal" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/18/2007 01:01 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Dedicated Queue for Mid-Tier






** 
I?m not familiar with a white paper on this, but you should just be able 
to setup a new private queue in Remedy Administrator, specifying an 
appropriate Max Threads. Then in your Mid Tier config tool in the AR 
Server section, specify the RPC that corresponds to the private queue. Mid 
Tier should then connect exclusively on the private threads. Just be sure 
to use a Max Threads setting for that queue that is high enough that it 
won?t bottleneck your Mid Tier traffic, yet low enough that it won?t cause 
too much overhead on your AR Server. This should apply to any version of 
AR Server and Mid Tier.
 
Chad Hall  
(501) 342-2650

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Tuesday, September 18, 2007 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Dedicated Queue for Mid-Tier
 
** 
Sorry about that last e-mail, I learned something about our mail servers 
today (don't put the word "Private" in the subject line).  Anyway, my 
original question: 

Last year around this time, there was a discussion about using a private 
queue to improve Mid-Tier response.  Someone mentioned that a white paper 
existed, but I'm not having any luck finding it now.  If anyone could 
point me in the right direction that'd be great (can't seem to find the 
right keywords on BMCDN) 

(this will be for 7.1, mid-tier and ARS on separate servers) 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach 
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Error occurred in generating report. (ARERR 1658)

2007-09-18 Thread Jorge Polo

Hello Everyone,
 
I am trying to get a case history status report when I click on the
Shortcut --> Status History option in the user tool when I am in
Helpdesk version 5.6  
 
I am getting " Error occurred in generating report. (ARERR 1658)". 
 
Did anyone experienced this problem?. can anyone help?
 
Environment: --- AR system 6.3  --- Microsoft Windows server 2003  ---
SQL server Database  --- Helpdesk version 5.6  -- The client I am
using is 6.03.00 patch 20. 
 

Thank you. 

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: KM Error on Incident

2007-09-18 Thread Watson, Benjamin A.

Restarting the webservices essentially clears the issue until it happens again. 
 I'm not 100% on the root cause of the issue, but I assumed that in my 
environment, it was network issues causing the RKM to DB connection to drop.
 
Under IIS/ServletExec, I had to restart IIS to clear the issue.  From the error 
message, I suspect you're using Tomcat, so you might be able to get away with 
restarting the servlet engine alone.
 
These restarts are only a temporary fix, as the issue will continue to rear 
itself with the code that is in place in RKM.  You can probably reliable 
reproduce the issue by performing the following:
 
1. As some user, access some RKM function (e.g. Help Desk KB tab).
2. Stop your Database server services.
3. Attempt to use the RKM function again and note the error.
4. Start your Database server services.
5. Attempt to use RKM functions again, and the error remains.
 
Remedy, on the other hand, is more tolerant and should pick up the database 
connection again after the service interruption.
 
The long term fix is the 1098 war file, which has the built in checks to verify 
that the connection exists before trying to do anything.
 
Ben



From: [EMAIL PROTECTED] on behalf of Rick Cook
Sent: Tue 9/18/2007 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: KM Error on Incident


** 
Thanks very much, Ben.  That's one of the most detailed explanations of a 
problem and the solution I have read in a long time.  I really appreciate the 
education, and I have asked Support for the updated RKM war file.  I'll let you 
all know how it turns out. 
 
You did say that restarting the web server provides a short term fix, and that 
the new war file is the long term fix, right?
 
Rick
 
On 9/18/07, Watson, Benjamin A. <[EMAIL PROTECTED]> wrote: 

Rick,

I can only assume you're experiencing the fun that is Remedy Knowledge 
Management 7.x.

This particular issue is a tough one, not conceptually, but a tough one 
to get the RKM team to fix.  I ranted to them until I was blue in the face 
about the nature of the problem, and even cited website examples with code on 
what they could do to fix it. 

As it turns out, they have fixed the issue, but it is not corrected in 
the most current release of RKM on EPD.  The problem is this:

The RKM application attempts to authenticate the current user during 
pretty much any action they perform under RKM.  The application authenticates 
the user by performing a lookup in the RKM database.  If your environment is 
anything like mine, you have something like the following: 

Web Server (with MidTier and RKM) <--> Database server 
(ARSystem DB and RKM DB)

What's happening is that the link (socket) between the RKM application 
and the SQL database is going down for some reason (network issues, etc.).  As 
soon as that happens, you'll see the error message you posted to the list.  The 
RKM application is unable to authenticate the current user, so it tries to 
create a new user.  However, upon doing so, there is a primary key violation 
because, in fact, the record already exists. 

The unfortunate part is that the RKM application doesn't attempt to fix 
this link by itself, so when the issue rears itself, it remains until you 
restart your web server and servlet engine.

What I would suggest is that you open a ticket with BMC on the issue 
and ask that they provide you with the RKM war file corresponding to build 
1098.  This is the current build I am on and this issue hasn't shown up ever 
since I redeployed the war file.  I used to see this issue at least once per 
day under previous builds. 

HTH,

Ben



From: [EMAIL PROTECTED] on behalf of Rick Cook
Sent: Tue 9/18/2007 10:47 AM
To: arslist@ARSLIST.ORG
Subject: KM Error on Incident


**
Getting the following error on the Knowledge Base tab on an Incident.

Anyone know the fix?  Remedy's KB is not helpful.

Rick

HTTP Status 500 -



type Exception report

message

description The server encountered an internal error () that prevented 
it from fulfilling this request.

exception 
javax.servlet.ServletException: Servlet execution threw an exception
   kms.filters.SystemFilter.doFilter(SystemFilter.java:28)

root cause
java.lang.Error: UserBeanRequested User: '()' NOT created in Database! 
[Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Violation of PRIMARY KEY 
constraint 'PK__kms_user__060DEAE8'. Cannot insert duplicate key in object ' 
dbo.kms_user'.
   kms.us

Re: rebuilding a dev environment

2007-09-18 Thread Soria, Joe

** 

Kelly,

 

Do you also export the data? If so, how do you bypass the row limit for
the dev environment?

 

Joe

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hundley, Kelly G.
Sent: Tuesday, September 18, 2007 8:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: rebuilding a dev environment

 

This is unsupported but I've done it many times.  There may be a faster
way, but this works for me.   Install oracle then ARS and applications
to get the tables in place.  Export the production aradmin user.  Drop
the aradmin user from development and import it from production.  Works
like a charm.

 

K.

 

(Note: I am a little behind the times with Oracle 9.2.8, 6.3 ARS and 5.6
applications)

 

 



Kelly G. Hundley

Systems Administrator

Information Systems

Wake Forest University

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo
Sent: Tuesday, September 18, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: rebuilding a dev environment

 

** 

Hi eveyone,

 

I have a dev machine with ITSM6.0 which is in a total mess .. I need to
rebuild it by copying the production instance (i.g. oracle database,
remedy server, mid-tier etc) to the dev machine ...

 

Anyway easy way of doing this. This is the first time I am taking on a
job like this so as you would imagine, any advise, recomendations, help,
KB's would be very very much appreciated.

 

Let me know if you need any more info.

 

Thanks

frex

  

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  vers Yahoo! Mail
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Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?

2007-09-18 Thread Hall Chad - chahal

I've tried using both Remedy User 6.3 patch 20 and Remedy User 7.0.1
patch 4 against a 7.0.1 patch 4 AR Server. I can't reproduce this
problem. Again, I appear to be running the first drop of AR Server 7.0.1
patch 4 so this may be something that was broken in the second drop.

 

Emad - can you confirm the timestamp on the arserver executable that you
are currently running?

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, September 18, 2007 10:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?

 

Emad,

 

To add to what Chad has to say, it could also be a issue with your
client. Is your client version/patch the same as the server
version/patch? If not update it and check to see if this condition
prevails..

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal
Sent: Tuesday, September 18, 2007 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4
anyone?

** 

I tried it on active links as a non-admin user and still
couldn't reproduce the problem. Either I have a different drop of 7.0.1
patch 4 (possible) or there is some unknown variable at play. My
arserver.exe timestamp property is 200708141640.

 

Chad Hall  
(501) 342-2650





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky
Sent: Monday, September 17, 2007 8:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4
anyone?

 

** 

Try it on an Active Link with a user having non-admin
permissions but having permissions on the Active Link

That is the condition I found which causes issues.

 

For out-of-the-box workflow that uses this type of AL try:
Changing Task sequence using the up-down arrows beside the table-field
on a  change request (not sure whether the same is on incidents or
not)



 

On 9/17/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote: 

** 

I've been testing 7.0.1 patch 4 so I just tried this out myself.
It worked fine and didn't cause any errors anywhere. I tried executing
it in both filters and active links, and both worked fine. Is there some
other configuration setting that contributes to this that I may not
have? 

 

Chad Hall   
(501) 342-2650 





From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Emad Zaky
Sent: Saturday, September 15, 2007 1:06 PM
To: arslist@ARSLIST.ORG 
Subject: Updated : Malloc Erros after Applying 7.0.1 Patch 4
anyone?

 

** 



Hi All,

 

It seems that the culprit in this error is the execution of the
$PROCESS$

Application-Query-Delete-Entry

 

On active Links.

 

True enough we are now able to replicate the crash

 

Hopefull this will be fixed in Patch 5 :(:

 

Regards,

Emad

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Re: Dedicated Queue for Mid-Tier

2007-09-18 Thread Hall Chad - chahal

I'm not familiar with a white paper on this, but you should just be able
to setup a new private queue in Remedy Administrator, specifying an
appropriate Max Threads. Then in your Mid Tier config tool in the AR
Server section, specify the RPC that corresponds to the private queue.
Mid Tier should then connect exclusively on the private threads. Just be
sure to use a Max Threads setting for that queue that is high enough
that it won't bottleneck your Mid Tier traffic, yet low enough that it
won't cause too much overhead on your AR Server. This should apply to
any version of AR Server and Mid Tier.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Tuesday, September 18, 2007 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Dedicated Queue for Mid-Tier

 

** 
Sorry about that last e-mail, I learned something about our mail servers
today (don't put the word "Private" in the subject line).  Anyway, my
original question: 

Last year around this time, there was a discussion about using a private
queue to improve Mid-Tier response.  Someone mentioned that a white
paper existed, but I'm not having any luck finding it now.  If anyone
could point me in the right direction that'd be great (can't seem to
find the right keywords on BMCDN) 

(this will be for 7.1, mid-tier and ARS on separate servers) 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 

***IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed. If
you are not the intended recipient, you should delete this message and
are hereby notified that any disclosure, copying, or distribution of
this message is strictly prohibited. Nothing in this email, including
any attachment, is intended to be a legally binding signature.***

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OT: Question regarding ARS users in the Bay Area

2007-09-18 Thread Muhlethaler, Laurie

All ~ I am currently looking for a new job as a Remedy ARS Administrator
/ Developer and was wondering if it would be possible to obtain a list
of all ARS users in the Bay Area, specifically Northern California.
Unfortunately, BMC won't provide me this information.

Thank you!

Laurie Muhlethaler
G
Senior Remedy Administrator
(415) 878-5060


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Re: Exporting field information to a windows file

2007-09-18 Thread Carey Matthew Black

Mike,

Michael is on the right track, but your script likely can not take the
contents of the character field as a command line parameter. (Due to
silly little things like hard returns in the field.)

However, your Run Process could be an ARS API client program that logs
into the ARS server and retrieves the record/fields contents and
writes the file out in what ever format you want. You could choose
from the C, Java, ARSPerl, or even a .Net API wrapper to do the job.
But it would require some programming.

Alternately you could write something that translates the "Log to
file" format into the format your after too. That way you could use
any language you prefer to do String parsing with. (And, BTW, this
kind of thing is exactly why the "Log to file" function exists in the
ARS server.)

HTH

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On 9/18/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote:
> **
>
> My first thought would be a Run Process action, feeding the desired
> parameters into a VBS or Perl script.  Then you can write it to any number
> of other files / databases from your script.
>
>  
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mike Buick
> Sent: Tuesday, September 18, 2007 12:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Exporting field information to a windows file
>
>
> **
>
> Hi,
>
> I have a form which holds statistical information, and a filter formats this
> data into a character field on this form.  I am looking for a method to
> export this field data, using a filter or escalation, into a Windows file
> (Windows application server).
>
> Log to file outputs is an alternative, but the format is unsuitable, as the
> windows text fiel needs to be people friendly.  Wondering if there is a way
> of doing this from a filter or escalation?
>
> Tried and trusted ideas, or suggestions would be appreciated.
>
> Thanking you

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delete mass amount of records from ARS 5.1.2

2007-09-18 Thread Patel, Kamlesh

All,

I am going through an upgrade plan to 7.x.  Before I begin my upgrade I
would like to remove lots of data records form our remedy forms.  I have
a pretty good idea about remedy 5.1.2 patch 1375 data structure.  I
would like to find out if there is alternative safe and fast way to
remove up to 1,000,000 records from couple of remedy forms.  Most other
forms are relatively small but I would like to employ a fast delete
operation to minimize the outage period.

 

Thank You

 

Kamlesh Patel

 


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Re: KM Error on Incident

Thanks very much, Ben.  That's one of the most detailed explanations of a
problem and the solution I have read in a long time.  I really appreciate
the education, and I have asked Support for the updated RKM war file.  I'll
let you all know how it turns out.

You did say that restarting the web server provides a short term fix, and
that the new war file is the long term fix, right?

Rick

On 9/18/07, Watson, Benjamin A. <[EMAIL PROTECTED]> wrote:
>
> Rick,
>
> I can only assume you're experiencing the fun that is Remedy Knowledge
> Management 7.x.
>
> This particular issue is a tough one, not conceptually, but a tough one to
> get the RKM team to fix.  I ranted to them until I was blue in the face
> about the nature of the problem, and even cited website examples with code
> on what they could do to fix it.
>
> As it turns out, they have fixed the issue, but it is not corrected in the
> most current release of RKM on EPD.  The problem is this:
>
> The RKM application attempts to authenticate the current user during
> pretty much any action they perform under RKM.  The application
> authenticates the user by performing a lookup in the RKM database.  If your
> environment is anything like mine, you have something like the following:
>
> Web Server (with MidTier and RKM) <--> Database server
> (ARSystem DB and RKM DB)
>
> What's happening is that the link (socket) between the RKM application and
> the SQL database is going down for some reason (network issues, etc.).  As
> soon as that happens, you'll see the error message you posted to the
> list.  The RKM application is unable to authenticate the current user, so it
> tries to create a new user.  However, upon doing so, there is a primary key
> violation because, in fact, the record already exists.
>
> The unfortunate part is that the RKM application doesn't attempt to fix
> this link by itself, so when the issue rears itself, it remains until you
> restart your web server and servlet engine.
>
> What I would suggest is that you open a ticket with BMC on the issue and
> ask that they provide you with the RKM war file corresponding to build
> 1098.  This is the current build I am on and this issue hasn't shown up ever
> since I redeployed the war file.  I used to see this issue at least once per
> day under previous builds.
>
> HTH,
>
> Ben
>
> 
>
> From: [EMAIL PROTECTED] on behalf of Rick Cook
> Sent: Tue 9/18/2007 10:47 AM
> To: arslist@ARSLIST.ORG
> Subject: KM Error on Incident
>
>
> **
> Getting the following error on the Knowledge Base tab on an Incident.
>
> Anyone know the fix?  Remedy's KB is not helpful.
>
> Rick
>
> HTTP Status 500 -
> 
>
>
> type Exception report
>
> message
>
> description The server encountered an internal error () that prevented it
> from fulfilling this request.
>
> exception
> javax.servlet.ServletException: Servlet execution threw an exception
>kms.filters.SystemFilter.doFilter(SystemFilter.java:28)
>
> root cause
> java.lang.Error: UserBeanRequested User: '()' NOT created in Database!
> [Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Violation of PRIMARY
> KEY constraint 'PK__kms_user__060DEAE8'. Cannot insert duplicate key in
> object '
> dbo.kms_user'.
>kms.user.UserBean.createUserInDB(UserBean.java:201)
>kms.user.UserBean.createNewUser(UserBean.java:65)
>kms.user.UserManager.createNewUser(UserManager.java:88)
>kms.authentication.RemedyAuthenticator.createUser(
> RemedyAuthenticator.java:174)
>kms.authentication.RemedyAuthenticator.isUserAuthenticated(
> RemedyAuthenticator.java:109)
>kms.web.TemplateServlet.doGet(TemplateServlet.java:42)
>javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
>javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
>kms.filters.SystemFilter.doFilter(SystemFilter.java:28)
>
> note The full stack trace of the root cause is available in the Apache
> Tomcat/5.5.23 logs.
>

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Dedicated Queue for Mid-Tier

2007-09-18 Thread Thad K Esser

Sorry about that last e-mail, I learned something about our mail servers 
today (don't put the word "Private" in the subject line).  Anyway, my 
original question:

Last year around this time, there was a discussion about using a private 
queue to improve Mid-Tier response.  Someone mentioned that a white paper 
existed, but I'm not having any luck finding it now.  If anyone could 
point me in the right direction that'd be great (can't seem to find the 
right keywords on BMCDN)

(this will be for 7.1, mid-tier and ARS on separate servers)

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach
***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
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disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
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Re: Exporting field information to a windows file

2007-09-18 Thread Durrant, Michael M. - ITSD

My first thought would be a Run Process action, feeding the desired
parameters into a VBS or Perl script.  Then you can write it to any
number of other files / databases from your script.

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Buick
Sent: Tuesday, September 18, 2007 12:56 PM
To: arslist@ARSLIST.ORG
Subject: Exporting field information to a windows file

** 
Hi,

I have a form which holds statistical information, and a filter formats
this data into a character field on this form.  I am looking for a
method to export this field data, using a filter or escalation, into a
Windows file (Windows application server).

Log to file outputs is an alternative, but the format is unsuitable, as
the windows text fiel needs to be people friendly.  Wondering if there
is a way of doing this from a filter or escalation?

Tried and trusted ideas, or suggestions would be appreciated.

Thanking you
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Re: Websphere vs Apache

2007-09-18 Thread Arner, Todd

On the Overview page of the Mid-Tier Configuration tool you can see the
web server information.  The link below is the default location of the
configuration tool.
 
http://[web server]/arsys/shared/config/config_overview.jsp  
 
HTH
Todd Arner



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Payne, George
Sent: Monday, September 17, 2007 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Websphere vs Apache


** --> 

Hey y'all...

 

I've been tasked with getting our DEV environment to perform exactly
like our PROD environment.  Great idea, but the installer for PROD
didn't leave behind any documentation and the current Admin has tried to
install the DEV environment to the best of his ability.

 

Environment:

Separate servers for Apps / Mid-Tier / Database.

All servers are running AIX 5.3

Version: 7.0.01 P02

Database: Oracle 10g

Mid-Tier using Tomcat 5.5 JSP server

 

What we're running into is that the DEV Mid-Tier is allowing users to
login and presents them with the Home Page (usually) and allows them to
click on whatever console that they would like to get into.  Usually
after 2 or 3 clicks, things start going bonkers with an error message
that indicates that the browser if having trouble finding the server.

 

The server's default web page claims to be a "Websphere software IBM
HTTP Server: Powered by Apache 2.0"

 

Is there any way to tell for certain which webserver we're running here?

 

My concern is that our wonky behavior may be because we're running
Tomcat with an IBM web server instead of a true Apache server and the
compatibility matrix suggests that you can run with Websphere JS with a
Websphere Webserver or Tomcat JS with an Apache webserver.  Is the IBM
web server really just a re-branded Apache web server?

 

Thoughts and suggestions are most welcome,


Gp

 

George Payne

Corporate Applications Developer

Electric Reliability Council of Texas

(512) 248-3940

[EMAIL PROTECTED]

 

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Re: Flashboards License

Yes, the first 5 flashboards are free, anything more than that needs
licensing.  Contact your sales rep for pricing. :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Tuesday, September 18, 2007 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Flashboards License

** 
Alohaaa,

Somebody knows about Flashboards??

I have an application that have many charts, but when I try to execute them
it shows only five charts (flashboards)...

Is it because some type of license ??

P.S.: I'm Sorry if my English isn't better  

Thanx

Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
  [EMAIL PROTECTED]
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC
-
Confiabilidade, Inovação e Qualidade em T.I.
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Private Queue for Mid-Tier

2007-09-18 Thread tkesser

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Re: KM Error on Incident

2007-09-18 Thread Watson, Benjamin A.

Rick,
 
I can only assume you're experiencing the fun that is Remedy Knowledge 
Management 7.x.
 
This particular issue is a tough one, not conceptually, but a tough one to get 
the RKM team to fix.  I ranted to them until I was blue in the face about the 
nature of the problem, and even cited website examples with code on what they 
could do to fix it.
 
As it turns out, they have fixed the issue, but it is not corrected in the most 
current release of RKM on EPD.  The problem is this:
 
The RKM application attempts to authenticate the current user during pretty 
much any action they perform under RKM.  The application authenticates the user 
by performing a lookup in the RKM database.  If your environment is anything 
like mine, you have something like the following:
 
Web Server (with MidTier and RKM) <--> Database server 
(ARSystem DB and RKM DB)
 
What's happening is that the link (socket) between the RKM application and the 
SQL database is going down for some reason (network issues, etc.).  As soon as 
that happens, you'll see the error message you posted to the list.  The RKM 
application is unable to authenticate the current user, so it tries to create a 
new user.  However, upon doing so, there is a primary key violation because, in 
fact, the record already exists.
 
The unfortunate part is that the RKM application doesn't attempt to fix this 
link by itself, so when the issue rears itself, it remains until you restart 
your web server and servlet engine.
 
What I would suggest is that you open a ticket with BMC on the issue and ask 
that they provide you with the RKM war file corresponding to build 1098.  This 
is the current build I am on and this issue hasn't shown up ever since I 
redeployed the war file.  I used to see this issue at least once per day under 
previous builds.
 
HTH,
 
Ben



From: [EMAIL PROTECTED] on behalf of Rick Cook
Sent: Tue 9/18/2007 10:47 AM
To: arslist@ARSLIST.ORG
Subject: KM Error on Incident


** 
Getting the following error on the Knowledge Base tab on an Incident.
 
Anyone know the fix?  Remedy's KB is not helpful.
 
Rick
 
HTTP Status 500 - 



type Exception report

message 

description The server encountered an internal error () that prevented it from 
fulfilling this request.

exception 
javax.servlet.ServletException: Servlet execution threw an exception
kms.filters.SystemFilter.doFilter(SystemFilter.java:28)

root cause 
java.lang.Error: UserBeanRequested User: '()' NOT created in Database! 
[Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Violation of PRIMARY KEY 
constraint 'PK__kms_user__060DEAE8'. Cannot insert duplicate key in object '
dbo.kms_user'.
kms.user.UserBean.createUserInDB(UserBean.java:201)
kms.user.UserBean.createNewUser(UserBean.java:65)
kms.user.UserManager.createNewUser(UserManager.java:88)

kms.authentication.RemedyAuthenticator.createUser(RemedyAuthenticator.java:174)

kms.authentication.RemedyAuthenticator.isUserAuthenticated(RemedyAuthenticator.java:109)
kms.web.TemplateServlet.doGet(TemplateServlet.java:42)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
kms.filters.SystemFilter.doFilter(SystemFilter.java:28)

note The full stack trace of the root cause is available in the Apache 
Tomcat/5.5.23 logs.

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Exporting field information to a windows file

2007-09-18 Thread Mike Buick

 
Hi,
 
I have a form which holds statistical information, and a filter  formats this 
data into a character field on this form.  I am looking  for a method to 
export this field data, using a filter or escalation,  into a Windows file 
(Windows application server).
 
Log to file outputs is an alternative, but the format  is unsuitable, as the 
windows text fiel needs to be people  friendly.  Wondering if there is a way 
of doing this from a filter or  escalation?
 
Tried and trusted ideas, or suggestions would be appreciated.
 
Thanking you




   

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Flashboards License

2007-09-18 Thread Tadeu Augusto Dutra Pinto

Alohaaa,
 
 
Somebody knows about Flashboards??
 
I have an application that have many charts, but when I try to execute them it 
shows only five charts (flashboards)...
 
Is it because some type of license ??
 
P.S.: I'm Sorry if my English isn't better  
 
Thanx
 
 
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM 
Cinq Technologies
http://www.cinq.com.br 
[EMAIL PROTECTED]  
Fone: 41 3018-2833 - Cinq
Fone: 41 3340-5736 - HSBC
-
Confiabilidade, Inovação e Qualidade em T.I.

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Re: BMC Support

2007-09-18 Thread Susan Palmer

Yeaa   




On 9/18/07, arslist <[EMAIL PROTECTED]> wrote:
>
> **
>
> Yes,
>
> but they don't tell you which authorized dealership you can go to,
>
> and you don't have to ask their permission to change which one you use.
>
>
>
> … Daniel
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Mayfield, Andy L.
> *Sent:* September 18, 2007 12:37 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC Support
>
>
>
> I've been very lucky in that I've only needed to use the support a couple
> of times, so I cant really speak about the support issues.
>
>
>
> I will have to say that IMO their methods are in no way out of line with
> the principles of capitalism. You cant take your new Ford to the local Chevy
> dealer for warranty work can you?
>
>
>
> *Andy L. Mayfield*
> *Sr. System Operation Specialist*
> *Alabama Power Company*
> *Office: 8-226-1805*
>
> __
> __20060125___This posting was submitted with HTML in
> it___ __20060125___This posting was submitted with HTML
> in it___
>

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Re: Large file in system temp directory (UNCLASSIFIED)

We moved the forms and workflow from our 6.3 servers with exports.  It
should have been moved as server independent.  I can't guarantee that it
was.

Thanks for the suggestion.  I'll take a closer look.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of HARTWICK, SCOTT G CTR DISA
JSSC
Sent: Tuesday, September 18, 2007 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Dave.

I've been working around what may be some related issues.

I'm cleaning up lots of workflow and discovered hard coded server names
which can cause the server timeouts. In our case, there are IP addresses
for server names that carried over to production over the years. If the
Admin tool can't resolve the server name or IP address, it tries and
tries and causes ARERR 90, 92, etc.

Our def file is about 280MB.

Similarly, I turned on ARAPI logging and the arxref.log filre was 5GB
when I killed it and gave up. The problem seems to report every error in
cross-referencing in detail - so the more unstable the workflow is - the
bigger the logs get and they may not be able to complete the process.

Do you have any server, client logging or ARAPI turned on?   

Hope this helps.

Scott.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, September 18, 2007 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory

**
that's cool...I was just covering all the bases...:)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 18, 2007 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


**
LJ Head,
 
Not exporting as XML.  Just standard def file.
 
Rick,
 
You're question is the one that I'm trying to figure out.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


**
OK, I just ran a sanity check - for my own, not the server's.  I created
a def file of a few dozen forms.
 
Size of Def file:  116 MB.
Max Size of tmp file in Windows/Temp:  113 MB+.  (It may have gone away
before refreshing to a higher value).
 
So since I seriously doubt you have 10 GB worth of code, why are you
getting a 10 GB temp file?
 
Rick
 
On 9/18/07, Rick Cook <[EMAIL PROTECTED]> wrote: 

Well, that still doesn't make sense, because even your DB,
including all indexes, isn't 10 GB.  Either there's some horribly
inefficient design, or there is a local issue.  I have Windows servers
that don't have 10 GB of open disk space, and I create def files for and
on them all the time without running out of space. 
 
Is this SQL, or Oracle?

 
Rick
 
On 9/18/07, Shellman, David <[EMAIL PROTECTED] >
wrote: 

From my understanding it's kind of a scratch file that
is then processed
down to what comes out in the def file.  It seems to me
that it 
shouldn't be that much bigger than the size of the def
file that gets
created.  Worse case maybe an order of magnitude larger.

I think that somehow it's tied into the timeout due to
server busy
message.  To me it looks like some kind of looping
condition that 
continues to gather data but no where to report it.  The
admin tool has
dropped the link and creates a 0 size def file.

I haven't had a response to my question about the
timeout condition.

Dave



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 10:12 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory 


**
OK, here's what I don't get on this:  The biggest def
file I have is
around 200 MB, and that's including most of ITSM 7.  How
is a 10+ GB 
temp file justified?  If it's working as designed, make
them justify the 
design.

Rick

On 9/18/07, Shellman, David
<[EMAIL PROTECTED] > wrote:

   **
   Here's an update on the issue.  The file size was
10 Gig and
growing rapidly.  The file

Missing Application Data\AR System folder after 7.0.01 Patch 4 install

2007-09-18 Thread Melissa Reed

I have a user who installed the user client 7.0.01 patch 4 in a new
folder (program files\ar system 7) and also speficied to make her home
directory \Application Data\AR System 7.  After the install, the
original \Application Data\AR System folder is no longer there.  Has
anyone else experienced this before?  Any ideas where that folder
might been?  All of her saved searches, etc are gone.

Thanks!
Melissa

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Re: Making a field in the form as unique index that leardy has duplicate values.

2007-09-18 Thread Heider, Stephen

Another SQL Server command to find dups:

SELECT  Field1, COUNT(*)
FROM  FormName
GROUP BY Field1
HAVING COUNT(*) > 1

Stephen
Remedy Skilled Professional

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Tuesday, September 18, 2007 2:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Making a field in the form as unique index that leardy has
duplicate values.

I believe you must go in first and change/delete the tickets. The system
will fail to build the index if there are duplicate values.

I would suggest going on the database level to find the duplicate
tickets. You can join the table with itself to find them.

For instance, to find tickets that have duplicate values for 'Field1'
you can use: 

Select record_id from  a,  b where a.record_id !=
b.record_id and a.field1 = b.field1

You may have to tweak the syntax a bit, but this should give you a list
of all duplicate records.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Tuesday, September 18, 2007 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Making a field in the form as unique index that leardy has
duplicate values.

Hi: I have a form which already has data. I want to make a field value 
Unique in the form properties. Some of the records already have 
duplicate values for this field. Will the system delete these records or

change the field values?

Thanks
Ravi


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Re: 7.x Desktop client

2007-09-18 Thread Grooms, Frederick W

The "Previous installation must be completed" error has nothing to do
with Remedy.  It could be any install on the box.

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 18, 2007 12:27 PM
To: arslist@ARSLIST.ORG
Subject: 7.x Desktop client

** 

I'm full of questions lately.  I guess a version upgrade will do that to
some one. 

Our Citrix folks are attempting to install the 7.x client, specifically
7.0.1 Patch 004, on Citrix server (Windows 2000 Server).  During the
installation it comes up with error that there is previous installation
that has to be completed.

I checked the compatibility matrix and only XP and Vista are supported.
Anyone able to get it installed?  Any tweaks that you would like to
share?

Thanks, 
Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607  

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Re: 7.x Desktop client

Lately asking the obvious is a good thing as has been getting
overlooked.  I'll pass on the suggestion.
 
Thanks,
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Tuesday, September 18, 2007 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.x Desktop client


** 
I just installed that patch User/Admin on a Win 2003 Server with no
problems. Not to ask the obvious but they've rebooted the machine, made
sure nothing else was running, etc?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 18, 2007 10:27 AM
To: arslist@ARSLIST.ORG
Subject: 7.x Desktop client


** 

I'm full of questions lately.  I guess a version upgrade will do
that to some one. 

Our Citrix folks are attempting to install the 7.x client,
specifically 7.0.1 Patch 004, on Citrix server (Windows 2000 Server).
During the installation it comes up with error that there is previous
installation that has to be completed.

I checked the compatibility matrix and only XP and Vista are
supported.  Anyone able to get it installed?  Any tweaks that you would
like to share?

Thanks, 
Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

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and may contain privileged, confidential and/or proprietary information
about Downey Savings or its customers, which Downey Savings does not
intend to disclose to the public.  If you received this message by
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Re: Making a field in the form as unique index that leardy has duplicate values.

2007-09-18 Thread Opela, Gary L Contr OC-ALC/ITMA

I believe you must go in first and change/delete the tickets. The system
will fail to build the index if there are duplicate values.

I would suggest going on the database level to find the duplicate
tickets. You can join the table with itself to find them.

For instance, to find tickets that have duplicate values for 'Field1'
you can use: 

Select record_id from  a,  b where a.record_id !=
b.record_id and a.field1 = b.field1

You may have to tweak the syntax a bit, but this should give you a list
of all duplicate records.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Tuesday, September 18, 2007 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Making a field in the form as unique index that leardy has
duplicate values.

Hi: I have a form which already has data. I want to make a field value 
Unique in the form properties. Some of the records already have 
duplicate values for this field. Will the system delete these records or

change the field values?

Thanks
Ravi


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Making a field in the form as unique index that leardy has duplicate values.

2007-09-18 Thread Ravi

Hi: I have a form which already has data. I want to make a field value 
Unique in the form properties. Some of the records already have 
duplicate values for this field. Will the system delete these records or 
change the field values?


Thanks
Ravi

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Re: Large file in system temp directory (UNCLASSIFIED)

2007-09-18 Thread HARTWICK, SCOTT G CTR DISA JSSC

Classification:  UNCLASSIFIED 
Caveats: NONE

Dave.

I've been working around what may be some related issues.

I'm cleaning up lots of workflow and discovered hard coded server names
which can cause the server timeouts. In our case, there are IP addresses
for server names that carried over to production over the years. If the
Admin tool can't resolve the server name or IP address, it tries and
tries and causes ARERR 90, 92, etc.

Our def file is about 280MB.

Similarly, I turned on ARAPI logging and the arxref.log filre was 5GB
when I killed it and gave up. The problem seems to report every error in
cross-referencing in detail - so the more unstable the workflow is - the
bigger the logs get and they may not be able to complete the process.

Do you have any server, client logging or ARAPI turned on?   

Hope this helps.

Scott.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, September 18, 2007 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory

**
that's cool...I was just covering all the bases...:)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 18, 2007 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


**
LJ Head,
 
Not exporting as XML.  Just standard def file.
 
Rick,
 
You're question is the one that I'm trying to figure out.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


**
OK, I just ran a sanity check - for my own, not the server's.  I created
a def file of a few dozen forms.
 
Size of Def file:  116 MB.
Max Size of tmp file in Windows/Temp:  113 MB+.  (It may have gone away
before refreshing to a higher value).
 
So since I seriously doubt you have 10 GB worth of code, why are you
getting a 10 GB temp file?
 
Rick
 
On 9/18/07, Rick Cook <[EMAIL PROTECTED]> wrote: 

Well, that still doesn't make sense, because even your DB,
including all indexes, isn't 10 GB.  Either there's some horribly
inefficient design, or there is a local issue.  I have Windows servers
that don't have 10 GB of open disk space, and I create def files for and
on them all the time without running out of space. 
 
Is this SQL, or Oracle?

 
Rick
 
On 9/18/07, Shellman, David <[EMAIL PROTECTED] >
wrote: 

From my understanding it's kind of a scratch file that
is then processed
down to what comes out in the def file.  It seems to me
that it 
shouldn't be that much bigger than the size of the def
file that gets
created.  Worse case maybe an order of magnitude larger.

I think that somehow it's tied into the timeout due to
server busy
message.  To me it looks like some kind of looping
condition that 
continues to gather data but no where to report it.  The
admin tool has
dropped the link and creates a 0 size def file.

I haven't had a response to my question about the
timeout condition.

Dave



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 10:12 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory 


**
OK, here's what I don't get on this:  The biggest def
file I have is
around 200 MB, and that's including most of ITSM 7.  How
is a 10+ GB 
temp file justified?  If it's working as designed, make
them justify the 
design.

Rick

On 9/18/07, Shellman, David
<[EMAIL PROTECTED] > wrote:

   **
   Here's an update on the issue.  The file size was
10 Gig and
growing rapidly.  The file was specifically tied to
exporting workflow
from the admin tool.  As soon as we would cycle the
service associated 
with the AR System the file would disappear.  When I
would start the
export process, the file would appear.

   We just moved over to the Windows environment
from SUN systems.
I don't ever remember seeing anything like this on SUN.
If the system 
would have be

FW: ARSlist Awards: Nominations Still Open

2007-09-18 Thread Aaron Keller

I would like to nominate the ENTIRE arslist for the "Support is better
than BMC" category.
 

-drake

* Email: [EMAIL PROTECTED]  


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Friday, September 14, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Awards: Nominations Still Open


** 

The following are not strictly speaking for postings

or work on the ARSlist.

 

Rather it is the ARSlist members choosing their favorite

3rd party applications, free or commercial.

 

The Free ones certainly fall into the same area of community work

as the posting to the ARSlist ones do, and quite often even the
commercial

ones are there because people fell in love with the Remedy product.

 

 

*Best 3rd Party ARSystem Utility (Freeware) 

*Best 3rd Party ARSystem Utility (Commercial) 

*Best 3rd Party ARSystem related Product [e.g. a wireless integration
system] 

*Best 3rd Party Application Suite(Commercial) [not sure how many
independent ones still exist, other than [EMAIL PROTECTED])

*Best 3rd Party Application(Freeware) 

 

 

 

 

 

 

 

__20060125___This posting was submitted with HTML in
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KM Error on Incident

Getting the following error on the Knowledge Base tab on an Incident.

Anyone know the fix?  Remedy's KB is not helpful.

Rick

HTTP Status 500 -
--

*type* Exception report

*message* **

*description* *The server encountered an internal error () that prevented it
from fulfilling this request.*

*exception*

javax.servlet.ServletException: Servlet execution threw an exception
kms.filters.SystemFilter.doFilter(SystemFilter.java:28)

 *root cause*

java.lang.Error: UserBeanRequested User: '()' NOT created in Database!
[Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Violation of
PRIMARY KEY constraint 'PK__kms_user__060DEAE8'. Cannot insert
duplicate key in object 'dbo.kms_user'.
kms.user.UserBean.createUserInDB(UserBean.java:201)
kms.user.UserBean.createNewUser(UserBean.java:65)
kms.user.UserManager.createNewUser(UserManager.java:88)

kms.authentication.RemedyAuthenticator.createUser(RemedyAuthenticator.java:174)

kms.authentication.RemedyAuthenticator.isUserAuthenticated(RemedyAuthenticator.java:109)
kms.web.TemplateServlet.doGet(TemplateServlet.java:42)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
kms.filters.SystemFilter.doFilter(SystemFilter.java:28)

 *note* *The full stack trace of the root cause is available in the Apache
Tomcat/5.5.23 logs.*

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Re: 7.x Desktop client

2007-09-18 Thread Wheeler, Dylan

I just installed that patch User/Admin on a Win 2003 Server with no
problems. Not to ask the obvious but they've rebooted the machine, made
sure nothing else was running, etc?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 18, 2007 10:27 AM
To: arslist@ARSLIST.ORG
Subject: 7.x Desktop client

** 

I'm full of questions lately.  I guess a version upgrade will do
that to some one. 

Our Citrix folks are attempting to install the 7.x client,
specifically 7.0.1 Patch 004, on Citrix server (Windows 2000 Server).
During the installation it comes up with error that there is previous
installation that has to be completed.

I checked the compatibility matrix and only XP and Vista are
supported.  Anyone able to get it installed?  Any tweaks that you would
like to share?

Thanks, 
Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with
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This message and any attachments are for the intended recipient(s) only and may 
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Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

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Re: Goodbye and thanks for the ride.

2007-09-18 Thread Wheeler, Dylan

It's been around for a while. It's geared towards being a ticketing
system for web hosting.  My dedicated server host has been using it for
a few years, works ok.
 
Dylan

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, September 18, 2007 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.


** 
I just checked it out, and it looks like whoever made it simply
modified one of those Open Source forum applications and changed the
name.
 
Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, September 18, 2007 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.


** 

Not familiar with the product, but it so cheap it's a
little scary. Would love to know how it works out for you.

 

Good luck.

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 8-226-1805 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Cundiff
Sent: Tuesday, September 18, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.

 

** Kayako.

Have a good one.

Sean

On 9/14/07, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:

** 

Sean

have fun in whatever you do. Good Luck with the new
product. By the way what is it?
 

Shafqat Ayaz

"Break the Rules, Forgive Quickly, Kiss Slowly, Love
Truly, Laugh Uncontrollably, And Never Regret anything that made you
Smile.." 

 

- Original Message 
From: Sean Cundiff < [EMAIL PROTECTED]
 >
To: arslist@ARSLIST.ORG
Sent: Friday, September 14, 2007 2:22:14 PM
Subject: Goodbye and thanks for the ride. 

** Goodbye All,

After many years of using the AR system we've decided to
switch to a product that fits our needs (and budget) better.  I've been
a long time lurker and a sometimes contributer (many years ago) to this
list.  Thanks for such a great resource! 

Thanks for the ride!

Sean
__20060125___This posting was
submitted with HTML in it___

 

 





Moody friends. Drama queens. Your life? Nope! - their
life, your story.
Play Sims Stories at Yahoo! Games.
 

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submitted with HTML in it___


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Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

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Re: BMC Support

Yes,

but they don't tell you which authorized dealership you can go to,

and you don't have to ask their permission to change which one you use.

 

. Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: September 18, 2007 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support

 

I've been very lucky in that I've only needed to use the support a couple of
times, so I cant really speak about the support issues. 

 

I will have to say that IMO their methods are in no way out of line with the
principles of capitalism. You cant take your new Ford to the local Chevy
dealer for warranty work can you? 

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 8-226-1805 

__ 

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Re: Goodbye and thanks for the ride.

2007-09-18 Thread Kaiser Norm E CIV USAF 96 CS/SCCE

It looks like a very polished application suite...the ticketing feature
looks a bit simplistic though.  Intriguing...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, September 18, 2007 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.

** 

Not familiar with the product, but it so cheap it's a little scary.
Would love to know how it works out for you.

Good luck.

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 8-226-1805 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Cundiff
Sent: Tuesday, September 18, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.

** Kayako.

Have a good one.

Sean

On 9/14/07, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:

** 

Sean

have fun in whatever you do. Good Luck with the new product. By the way
what is it?

Shafqat Ayaz

"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh
Uncontrollably, And Never Regret anything that made you Smile.." 

- Original Message 
From: Sean Cundiff < [EMAIL PROTECTED]  >
To: arslist@ARSLIST.ORG
Sent: Friday, September 14, 2007 2:22:14 PM
Subject: Goodbye and thanks for the ride. 

** Goodbye All,

After many years of using the AR system we've decided to switch to a
product that fits our needs (and budget) better.  I've been a long time
lurker and a sometimes contributer (many years ago) to this list.
Thanks for such a great resource! 

Thanks for the ride!

Sean
__20060125___This posting was submitted with HTML in
it___

Moody friends. Drama queens. Your life? Nope! - their life, your story.
Play Sims Stories at Yahoo! Games.

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ 

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7.x Desktop client

I'm full of questions lately.  I guess a version upgrade will do that to
some one.

Our Citrix folks are attempting to install the 7.x client, specifically
7.0.1 Patch 004, on Citrix server (Windows 2000 Server).  During the
installation it comes up with error that there is previous installation
that has to be completed.

I checked the compatibility matrix and only XP and Vista are supported.
Anyone able to get it installed?  Any tweaks that you would like to
share?

Thanks,
Dave

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  [EMAIL PROTECTED]

Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607


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RES: Goodbye and thanks for the ride.

2007-09-18 Thread Tadeu Augusto Dutra Pinto

Hi for all, Marihuano Brothers!!!
 
I'm a Brazilian friend!
 
And I've work with ARS at last four months...
 
I'd like to give congratulations for all users that help me in difficult 
moments... No I am a member too, and I like to talk about it...
 
 
flw bando de lezado! 
 
thanks!



De: Action Request System discussion list(ARSList) em nome de Pierson, Shawn
Enviada: ter 18/9/2007 13:36
Para: arslist@ARSLIST.ORG
Assunto: Re: Goodbye and thanks for the ride.


** 
I just checked it out, and it looks like whoever made it simply modified one of 
those Open Source forum applications and changed the name.
 
Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, September 18, 2007 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.


** 

Not familiar with the product, but it so cheap it's a little scary. 
Would love to know how it works out for you.

 

Good luck.

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 8-226-1805 





From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Sean Cundiff
Sent: Tuesday, September 18, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.

 

** Kayako.

Have a good one.

Sean

On 9/14/07, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:

** 

Sean

have fun in whatever you do. Good Luck with the new product. By the way 
what is it?
 

Shafqat Ayaz

"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 

 

- Original Message 
From: Sean Cundiff < [EMAIL PROTECTED]  >
To: arslist@ARSLIST.ORG
Sent: Friday, September 14, 2007 2:22:14 PM
Subject: Goodbye and thanks for the ride. 

** Goodbye All,

After many years of using the AR system we've decided to switch to a 
product that fits our needs (and budget) better.  I've been a long time lurker 
and a sometimes contributer (many years ago) to this list.  Thanks for such a 
great resource! 

Thanks for the ride!

Sean
__20060125___This posting was submitted with HTML 
in it___

 

 





Moody friends. Drama queens. Your life? Nope! - their life, your story.
Play Sims Stories at Yahoo! Games. 
 

__20060125___This posting was submitted with HTML 
in it___


__20060125___This posting was submitted with HTML 
in it___ 

__20060125___This posting was submitted with HTML 
in it___ 

Private and confidential as detailed here 
 . If you cannot access 
hyperlink, please e-mail sender. 
__20060125___This posting was submitted with HTML in it___ 

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Re: BMC Support

2007-09-18 Thread Mayfield, Andy L.

I've been very lucky in that I've only needed to use the support a
couple of times, so I cant really speak about the support issues. 

 

I will have to say that IMO their methods are in no way out of line with
the principles of capitalism. You cant take your new Ford to the local
Chevy dealer for warranty work can you? 

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 8-226-1805 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Monday, September 17, 2007 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support

 

** 

Actually Susan, if you stop using their products all together you can
once again participate in the capitalist system. BTW... what are BMC's
consequences for failing to meet the service levels of our support
contracts?

 

Best Regards,

Tom

- Original Message -
From: Susan Palmer 
Date: Friday, September 14, 2007 8:09 pm
Subject: Re: BMC Support
To: arslist@ARSLIST.ORG

> And Tom ... when you make the point that they are pushing 
> customers to find
> a partner for support ... you have to remember the partner has 
> to HAVE BMC
> PERMISSION to do their job for them. You cannot just change who 
> you get
> support from without BMC PERMISSION. I find it totally against all
> capitalism principles that you have to have BMC PERMISSION to 
> buy support
> from the company that best suits your needs. Especially since 
> the company
> is one of their partners! I always thought you have the 
> opportunity to buy
> the product/service that will work best for you. I didn't think 
> that we
> were doing business with a dictatorship. And if BMC is worried 
> they will
> loose too much support service maybe that is an alternative 
> direction they
> should consider seriously. If you don't really want to do the 
> job then let
> your partners do it and you concentrate on good development and 
> productrelease processes.
> 
> Please I want my email engine to just keep running and not 
> stopping for no
> reason. Could you work on that? And that is just one simple 
> request, not
> earth shattering.
> 
> Susan
> 
> 
> On 9/14/07, [EMAIL PROTECTED] wrote:
> >
> > ** Hi Warren,
> >
> > The Fast Track support is now an utter farce. We used to have
> > Remedy's Express Support where we were contacted in 4 hours or 
> less, usually
> > far less. Now there are different tears of Fast-Track I am not 
> sure but I
> > think its like this... Low priority tear... whenever or 12 
> hours whichever
> > comes last. Then the Medium tears
> > 8 - 12 hours, then the High tears... 4-8 hours, and finally 
> critical> tears 4 hours or less.
> > All of which has us shedding tears for the former service 
> excellence we
> > once experienced.
> > When we looked at ITSM7 and ESS the point our BMC rep pushed 
> was that we
> > could count on their support. That may have been true in the 
> past but
> > now well when we had some troubles recently and could no 
> longer wait on
> > our fast-track support Bouyant's people stepped up to the 
> plate as a
> > courtesy. Good thing they couldn't be relied on like BMC to 
> make us wait for
> > an email.
> > They just conference called and got to the root of the matter. 
> Gidd you're
> > a model of inefficiency lol. Lately under Jorge Batista they 
> are making an
> > effort, but the blame I believe falls higher up for this new 
> Fast Track
> > policy. Its awful business and awfully bad for the customer. 
> Its not pushing
> > customers to find a channel partner for support, but rather a new
> > application entirely. They need wise up soon.
> >
> > Best Regards,
> > Tom Altamore
> >
> > - Original Message -
> > From: Warren Baltimore
> > Date: Friday, September 14, 2007 3:10 pm
> > Subject: Re: BMC Support
> > To: arslist@ARSLIST.ORG
> >
> > > Ron,
> > >
> > > That sounds eerily familar!
> > >
> > > I know that I'll be bringing this up at UserWorld. I hope
> > > others do as
> > > well
> > >
> > > BMC is doing a pretty good job of draining Remedy dry
> > >
> > > Really building up the good will guys! Way to go!
> > >
> > > Warren
> > >
> > >
> > > On 9/14/07, Smith, Ron wrote:
> > > >
> > > > **
> > > >
> > > > Warren,
> > > >
> > > > I feel your pain. I had an issue with setting up the Email
> > > Engine for
> > > > Incoming emails. It would just stop for no apparent reason.
> > > I was using
> > > > the MAPI protocol and Outlook 2000 as the mail client on the
> > > server. I was
> > > > told that all of the engineers for Email Engine were in India.
> > > When it was
> > > > email communication, it was in broken English. I escalated
> > > this through my
> > > > account rep to get someone to talk with on the phone. Not
> > > much better with
> > > > the accent, plus they only wanted to work with me at 7AM
> > > Pacific time. That
> > > > is the time I get to work, and like most people, you have some
> > > things to ge

Re: Goodbye and thanks for the ride.

2007-09-18 Thread Pierson, Shawn

I just checked it out, and it looks like whoever made it simply modified
one of those Open Source forum applications and changed the name.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, September 18, 2007 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.

**

Not familiar with the product, but it so cheap it's a little
scary. Would love to know how it works out for you.

Good luck.

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 8-226-1805

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Cundiff
Sent: Tuesday, September 18, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.

** Kayako.

Have a good one.

Sean

On 9/14/07, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:

**

Sean

have fun in whatever you do. Good Luck with the new product. By
the way what is it?

Shafqat Ayaz

"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly,
Laugh Uncontrollably, And Never Regret anything that made you Smile.."

- Original Message 
From: Sean Cundiff < [EMAIL PROTECTED]
 >
To: arslist@ARSLIST.ORG
Sent: Friday, September 14, 2007 2:22:14 PM
Subject: Goodbye and thanks for the ride.

** Goodbye All,

After many years of using the AR system we've decided to switch
to a product that fits our needs (and budget) better.  I've been a long
time lurker and a sometimes contributer (many years ago) to this list.
Thanks for such a great resource!

Thanks for the ride!

Sean
__20060125___This posting was submitted with
HTML in it___

Moody friends. Drama queens. Your life? Nope! - their life, your
story.
Play Sims Stories at Yahoo! Games.

__20060125___This posting was submitted with
HTML in it___

__20060125___This posting was submitted with
HTML in it___

__20060125___This posting was submitted with
HTML in it___

Private and confidential as detailed http://www.sug.com/disclaimers/default.htm#Mail";>here.  If you cannot 
access hyperlink, please e-mail sender.

___
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Re: ARSlist Awards: Here are your BMC Beyond the Call of Duty Nominees, Voting begins

I think the votes are supposed to be sent to Dan and not back to the
list.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Tuesday, September 18, 2007 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Awards: Here are your BMC Beyond the Call of Duty
Nominees, Voting begins


** 
Carrie is great!



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Tuesday, September 18, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: FW: ARSlist Awards: Here are your BMC Beyond the Call of Duty
Nominees, Voting begins


** 

Dan,

 

I'll through my vote in for Carrie Rodrieguez. She's helped with a
number of issues in rolling out a 7.x server.

 

Thanks,

Roy

 

 

 

 

Roy Ashcraft

SAIC

Application Engineer

(402) 293-5218

[EMAIL PROTECTED]



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of arslist
Sent: Tuesday, September 18, 2007 10:15 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards: Here are your BMC Beyond the Call of Duty
Nominees, Voting begins

 

Only one of these nominees will actually receive the Award,

unless there is a tie. 

 

 This is the first time ever that more than one BMC Employee

has been nominated (and a number of others have been mentioned).

 

A big round of applause for ...

 

David Easter

 

Carrie Rodrieguez

 

Lenny Warren

 



 

Voting begins today.

 

send votes to: [EMAIL PROTECTED]

 

 

There must be at least 150 votes cast in total for the Award to be given
out,

however, with around 3500 individual subscriptions after adjusting for
duplicates,

this doesn't sound difficult and a bit sad really.

 

Voting closes in 2 weeks, at 8 pm EST on Monday October 1st.

Only those that were subscribed to the list before September 1st7  2007
can vote.

 

 

 

send votes to: [EMAIL PROTECTED]

 

 

(and I got my own email address correct this time, sigh)

 

 

 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ 

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Re: Large file in system temp directory

that's cool...I was just covering all the bases...:)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, September 18, 2007 10:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory

** 
LJ Head,

Not exporting as XML.  Just standard def file.

Rick,

You're question is the one that I'm trying to figure out.

Dave

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory

** 
OK, I just ran a sanity check - for my own, not the server's.  I created a
def file of a few dozen forms.

Size of Def file:  116 MB.
Max Size of tmp file in Windows/Temp:  113 MB+.  (It may have gone away
before refreshing to a higher value).

So since I seriously doubt you have 10 GB worth of code, why are you getting
a 10 GB temp file?

Rick

On 9/18/07, Rick Cook <[EMAIL PROTECTED]> wrote: 

Well, that still doesn't make sense, because even your DB, including all
indexes, isn't 10 GB.  Either there's some horribly inefficient design, or
there is a local issue.  I have Windows servers that don't have 10 GB of
open disk space, and I create def files for and on them all the time without
running out of space. 

Is this SQL, or Oracle?

Rick

On 9/18/07, Shellman, David <[EMAIL PROTECTED]
 > wrote: 

>From my understanding it's kind of a scratch file that is then processed
down to what comes out in the def file.  It seems to me that it 
shouldn't be that much bigger than the size of the def file that gets
created.  Worse case maybe an order of magnitude larger.

I think that somehow it's tied into the timeout due to server busy
message.  To me it looks like some kind of looping condition that 
continues to gather data but no where to report it.  The admin tool has
dropped the link and creates a 0 size def file.

I haven't had a response to my question about the timeout condition.

Dave

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG   ] On Behalf Of
Rick Cook
Sent: Tuesday, September 18, 2007 10:12 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory 

**
OK, here's what I don't get on this:  The biggest def file I have is
around 200 MB, and that's including most of ITSM 7.  How is a 10+ GB 
temp file justified?  If it's working as designed, make them justify the 
design.

Rick

On 9/18/07, Shellman, David <[EMAIL PROTECTED]
 > wrote:

   **
   Here's an update on the issue.  The file size was 10 Gig and
growing rapidly.  The file was specifically tied to exporting workflow
from the admin tool.  As soon as we would cycle the service associated 
with the AR System the file would disappear.  When I would start the
export process, the file would appear.

   We just moved over to the Windows environment from SUN systems.
I don't ever remember seeing anything like this on SUN.  If the system 
would have been writing a file this large in system workspace, the SUN
guys would have been all over me.

   I got a response from Support yesterday.  It's working as
designed.  I haven't ever had the admin tool time out with server busy 
error with an export of workflow before.  I also did not see (could have
missed it some where) that exporting workflow would create a huge
temporary file in a system temp directory.  If we would have known this
before we would have setup disk space much differently.

   Dave

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 

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Re: Goodbye and thanks for the ride.

2007-09-18 Thread Mayfield, Andy L.

Not familiar with the product, but it so cheap it's a little scary.
Would love to know how it works out for you.

 

Good luck.

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 8-226-1805 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sean Cundiff
Sent: Tuesday, September 18, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Goodbye and thanks for the ride.

 

** Kayako.

Have a good one.

Sean

On 9/14/07, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:

** 

Sean

have fun in whatever you do. Good Luck with the new product. By the way
what is it?
 

Shafqat Ayaz

"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh
Uncontrollably, And Never Regret anything that made you Smile.." 

 

- Original Message 
From: Sean Cundiff < [EMAIL PROTECTED]  >
To: arslist@ARSLIST.ORG
Sent: Friday, September 14, 2007 2:22:14 PM
Subject: Goodbye and thanks for the ride. 

** Goodbye All,

After many years of using the AR system we've decided to switch to a
product that fits our needs (and budget) better.  I've been a long time
lurker and a sometimes contributer (many years ago) to this list.
Thanks for such a great resource! 

Thanks for the ride!

Sean
__20060125___This posting was submitted with HTML in
it___

 

 



Moody friends. Drama queens. Your life? Nope! - their life, your story.
Play Sims Stories at Yahoo! Games.
 

__20060125___This posting was submitted with HTML in
it___


__20060125___This posting was submitted with HTML in
it___ 


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Re: Large file in system temp directory

Admin tool is running from my laptop and not the server.  Old habits die
hard and in this case it's probably a good thing.  Other than the
application and a few supporting applications (text editors, etc) we
don't have anything else installed on the app server.  We actually only
log onto the server to check issues or cycle services.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Tuesday, September 18, 2007 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
One other question to ask is are you running the Admin tool on a
workstation or on the server itself?
 
Fred




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, September 18, 2007 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
Are you exporting in xml format instead of def?...I know that causes a
significant increase in the size of the def file



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
OK, I just ran a sanity check - for my own, not the server's.  I created
a def file of a few dozen forms.
 
Size of Def file:  116 MB.
Max Size of tmp file in Windows/Temp:  113 MB+.  (It may have gone away
before refreshing to a higher value).
 
So since I seriously doubt you have 10 GB worth of code, why are you
getting a 10 GB temp file?
 
Rick
 




On 9/18/07, Shellman, David
<[EMAIL PROTECTED] > wrote:

   **
   Here's an update on the issue.  The file size was
10 Gig and
growing rapidly.  The file was specifically tied to
exporting workflow
from the admin tool.  As soon as we would cycle the
service associated 
with the AR System the file would disappear.  When I
would start the
export process, the file would appear.

   We just moved over to the Windows environment
from SUN systems.
I don't ever remember seeing anything like this on SUN.
If the system 
would have been writing a file this large in system
workspace, the SUN
guys would have been all over me.

   I got a response from Support yesterday.  It's
working as
designed.  I haven't ever had the admin tool time out
with server busy 
error with an export of workflow before.  I also did not
see (could have
missed it some where) that exporting workflow would
create a huge
temporary file in a system temp directory.  If we would
have known this
before we would have setup disk space much differently.

   Dave

__20060125___This posting was submitted with HTML in
it___ 

___
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Re: Large file in system temp directory

LJ Head,
 
Not exporting as XML.  Just standard def file.
 
Rick,
 
You're question is the one that I'm trying to figure out.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 11:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
OK, I just ran a sanity check - for my own, not the server's.  I created
a def file of a few dozen forms.
 
Size of Def file:  116 MB.
Max Size of tmp file in Windows/Temp:  113 MB+.  (It may have gone away
before refreshing to a higher value).
 
So since I seriously doubt you have 10 GB worth of code, why are you
getting a 10 GB temp file?
 
Rick
 
On 9/18/07, Rick Cook <[EMAIL PROTECTED]> wrote: 

Well, that still doesn't make sense, because even your DB,
including all indexes, isn't 10 GB.  Either there's some horribly
inefficient design, or there is a local issue.  I have Windows servers
that don't have 10 GB of open disk space, and I create def files for and
on them all the time without running out of space. 
 
Is this SQL, or Oracle?

 
Rick
 
On 9/18/07, Shellman, David <[EMAIL PROTECTED] >
wrote: 

From my understanding it's kind of a scratch file that
is then processed
down to what comes out in the def file.  It seems to me
that it 
shouldn't be that much bigger than the size of the def
file that gets
created.  Worse case maybe an order of magnitude larger.

I think that somehow it's tied into the timeout due to
server busy
message.  To me it looks like some kind of looping
condition that 
continues to gather data but no where to report it.  The
admin tool has
dropped the link and creates a 0 size def file.

I haven't had a response to my question about the
timeout condition.

Dave



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 10:12 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory 


**
OK, here's what I don't get on this:  The biggest def
file I have is
around 200 MB, and that's including most of ITSM 7.  How
is a 10+ GB 
temp file justified?  If it's working as designed, make
them justify the 
design.

Rick

On 9/18/07, Shellman, David
<[EMAIL PROTECTED] > wrote:

   **
   Here's an update on the issue.  The file size was
10 Gig and
growing rapidly.  The file was specifically tied to
exporting workflow
from the admin tool.  As soon as we would cycle the
service associated 
with the AR System the file would disappear.  When I
would start the
export process, the file would appear.

   We just moved over to the Windows environment
from SUN systems.
I don't ever remember seeing anything like this on SUN.
If the system 
would have been writing a file this large in system
workspace, the SUN
guys would have been all over me.

   I got a response from Support yesterday.  It's
working as
designed.  I haven't ever had the admin tool time out
with server busy 
error with an export of workflow before.  I also did not
see (could have
missed it some where) that exporting workflow would
create a huge
temporary file in a system temp directory.  If we would
have known this
before we would have setup disk space much differently.

   Dave

__20060125___This posting was submitted with HTML in
it___ 

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Re: ARSlist Awards: Here are your BMC Beyond the Call of Duty Nominees, Voting begins

2007-09-18 Thread Sokol, Brian

Carrie is great!

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Tuesday, September 18, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: FW: ARSlist Awards: Here are your BMC Beyond the Call of Duty
Nominees, Voting begins

** 

Dan,

I'll through my vote in for Carrie Rodrieguez. She's helped with a
number of issues in rolling out a 7.x server.

Thanks,

Roy

Roy Ashcraft

SAIC

Application Engineer

(402) 293-5218

[EMAIL PROTECTED]

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of arslist
Sent: Tuesday, September 18, 2007 10:15 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards: Here are your BMC Beyond the Call of Duty
Nominees, Voting begins

Only one of these nominees will actually receive the Award,

unless there is a tie. 

 This is the first time ever that more than one BMC Employee

has been nominated (and a number of others have been mentioned).

A big round of applause for ...

David Easter

Carrie Rodrieguez

Lenny Warren

Voting begins today.

send votes to: [EMAIL PROTECTED]

There must be at least 150 votes cast in total for the Award to be given
out,

however, with around 3500 individual subscriptions after adjusting for
duplicates,

this doesn't sound difficult and a bit sad really.

Voting closes in 2 weeks, at 8 pm EST on Monday October 1st.

Only those that were subscribed to the list before September 1st7  2007
can vote.

send votes to: [EMAIL PROTECTED]

(and I got my own email address correct this time, sigh)

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

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FW: ARSlist Awards: Here are your BMC Beyond the Call of Duty Nominees, Voting begins

2007-09-18 Thread Ashcraft, Roy W.

Dan,

 

I'll through my vote in for Carrie Rodrieguez. She's helped with a
number of issues in rolling out a 7.x server.

 

Thanks,

Roy

 

 

 

 

Roy Ashcraft

SAIC

Application Engineer

(402) 293-5218

[EMAIL PROTECTED]



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of arslist
Sent: Tuesday, September 18, 2007 10:15 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards: Here are your BMC Beyond the Call of Duty
Nominees, Voting begins

 

Only one of these nominees will actually receive the Award,

unless there is a tie. 

 

 This is the first time ever that more than one BMC Employee

has been nominated (and a number of others have been mentioned).

 

A big round of applause for ...

 

David Easter

 

Carrie Rodrieguez

 

Lenny Warren

 



 

Voting begins today.

 

send votes to: [EMAIL PROTECTED]

 

 

There must be at least 150 votes cast in total for the Award to be given
out,

however, with around 3500 individual subscriptions after adjusting for
duplicates,

this doesn't sound difficult and a bit sad really.

 

Voting closes in 2 weeks, at 8 pm EST on Monday October 1st.

Only those that were subscribed to the list before September 1st7  2007
can vote.

 

 

 

send votes to: [EMAIL PROTECTED]

 

 

(and I got my own email address correct this time, sigh)

 

 

 

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Re: Large file in system temp directory

Oracle.
 
I agree something isn't right.  Our entire system is home grown.  We're
talking 319 forms, 2487 Active Links, 1888 Filters, 119 Escalations, 93
Active Link Guides, 29 Filter Guides, 271 Menus and 49 Groups.  A heck
of a lot less than the ITSM Suite.
 
The server guys reconfigured the Windows temp space to a larger external
drive before I pinpointed the file being associated with an export.  We
also don't have much space on the c: drive of the server.  Shouldn't
have to.
 
Support wants me to do some more testing for them.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
Well, that still doesn't make sense, because even your DB, including all
indexes, isn't 10 GB.  Either there's some horribly inefficient design,
or there is a local issue.  I have Windows servers that don't have 10 GB
of open disk space, and I create def files for and on them all the time
without running out of space. 
 
Is this SQL, or Oracle?
 
Rick
 
On 9/18/07, Shellman, David <[EMAIL PROTECTED]> wrote: 

From my understanding it's kind of a scratch file that is then
processed
down to what comes out in the def file.  It seems to me that it 
shouldn't be that much bigger than the size of the def file that
gets
created.  Worse case maybe an order of magnitude larger.

I think that somehow it's tied into the timeout due to server
busy
message.  To me it looks like some kind of looping condition
that 
continues to gather data but no where to report it.  The admin
tool has
dropped the link and creates a 0 size def file.

I haven't had a response to my question about the timeout
condition.

Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 10:12 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


**
OK, here's what I don't get on this:  The biggest def file I
have is
around 200 MB, and that's including most of ITSM 7.  How is a
10+ GB 
temp file justified?  If it's working as designed, make them
justify the
design.

Rick

On 9/18/07, Shellman, David <[EMAIL PROTECTED] >
wrote:

   **
   Here's an update on the issue.  The file size was 10 Gig
and
growing rapidly.  The file was specifically tied to exporting
workflow
from the admin tool.  As soon as we would cycle the service
associated 
with the AR System the file would disappear.  When I would start
the
export process, the file would appear.

   We just moved over to the Windows environment from SUN
systems.
I don't ever remember seeing anything like this on SUN.  If the
system 
would have been writing a file this large in system workspace,
the SUN
guys would have been all over me.

   I got a response from Support yesterday.  It's working as
designed.  I haven't ever had the admin tool time out with
server busy 
error with an export of workflow before.  I also did not see
(could have
missed it some where) that exporting workflow would create a
huge
temporary file in a system temp directory.  If we would have
known this
before we would have setup disk space much differently.

   Dave

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Re: Large file in system temp directory

2007-09-18 Thread Grooms, Frederick W

One other question to ask is are you running the Admin tool on a
workstation or on the server itself?
 
Fred




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, September 18, 2007 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
Are you exporting in xml format instead of def?...I know that causes a
significant increase in the size of the def file



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
OK, I just ran a sanity check - for my own, not the server's.  I created
a def file of a few dozen forms.
 
Size of Def file:  116 MB.
Max Size of tmp file in Windows/Temp:  113 MB+.  (It may have gone away
before refreshing to a higher value).
 
So since I seriously doubt you have 10 GB worth of code, why are you
getting a 10 GB temp file?
 
Rick
 




On 9/18/07, Shellman, David
<[EMAIL PROTECTED] > wrote:

   **
   Here's an update on the issue.  The file size was
10 Gig and
growing rapidly.  The file was specifically tied to
exporting workflow
from the admin tool.  As soon as we would cycle the
service associated 
with the AR System the file would disappear.  When I
would start the
export process, the file would appear.

   We just moved over to the Windows environment
from SUN systems.
I don't ever remember seeing anything like this on SUN.
If the system 
would have been writing a file this large in system
workspace, the SUN
guys would have been all over me.

   I got a response from Support yesterday.  It's
working as
designed.  I haven't ever had the admin tool time out
with server busy 
error with an export of workflow before.  I also did not
see (could have
missed it some where) that exporting workflow would
create a huge
temporary file in a system temp directory.  If we would
have known this
before we would have setup disk space much differently.

   Dave


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Re: Large file in system temp directory

Are you exporting in xml format instead of def?...I know that causes a
significant increase in the size of the def file

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory

** 
OK, I just ran a sanity check - for my own, not the server's.  I created a
def file of a few dozen forms.

Size of Def file:  116 MB.
Max Size of tmp file in Windows/Temp:  113 MB+.  (It may have gone away
before refreshing to a higher value).

So since I seriously doubt you have 10 GB worth of code, why are you getting
a 10 GB temp file?

Rick

On 9/18/07, Rick Cook <[EMAIL PROTECTED]> wrote: 

Well, that still doesn't make sense, because even your DB, including all
indexes, isn't 10 GB.  Either there's some horribly inefficient design, or
there is a local issue.  I have Windows servers that don't have 10 GB of
open disk space, and I create def files for and on them all the time without
running out of space. 

Is this SQL, or Oracle?

Rick

On 9/18/07, Shellman, David <[EMAIL PROTECTED]
 > wrote: 

>From my understanding it's kind of a scratch file that is then processed
down to what comes out in the def file.  It seems to me that it 
shouldn't be that much bigger than the size of the def file that gets
created.  Worse case maybe an order of magnitude larger.

I think that somehow it's tied into the timeout due to server busy
message.  To me it looks like some kind of looping condition that 
continues to gather data but no where to report it.  The admin tool has
dropped the link and creates a 0 size def file.

I haven't had a response to my question about the timeout condition.

Dave

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG   ] On Behalf Of
Rick Cook
Sent: Tuesday, September 18, 2007 10:12 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory 

**
OK, here's what I don't get on this:  The biggest def file I have is
around 200 MB, and that's including most of ITSM 7.  How is a 10+ GB 
temp file justified?  If it's working as designed, make them justify the 
design.

Rick

On 9/18/07, Shellman, David <[EMAIL PROTECTED]
 > wrote:

   **
   Here's an update on the issue.  The file size was 10 Gig and
growing rapidly.  The file was specifically tied to exporting workflow
from the admin tool.  As soon as we would cycle the service associated 
with the AR System the file would disappear.  When I would start the
export process, the file would appear.

   We just moved over to the Windows environment from SUN systems.
I don't ever remember seeing anything like this on SUN.  If the system 
would have been writing a file this large in system workspace, the SUN
guys would have been all over me.

   I got a response from Support yesterday.  It's working as
designed.  I haven't ever had the admin tool time out with server busy 
error with an export of workflow before.  I also did not see (could have
missed it some where) that exporting workflow would create a huge
temporary file in a system temp directory.  If we would have known this
before we would have setup disk space much differently.

   Dave

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Re: Webservice Creation Issues

Ravi,

It says argument type mismatch.. This makes me wonder if you have created a
right kind of an elements for the data types selected for your input and
output mapping?? Since your error is happening during the creation of
incidents, you should specifically look at input mappings..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Ravi
Sent: Monday, September 17, 2007 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Webservice Creation Issues


Remedy 7.0
Midtier: weblogic

Hi: Reposting question, since I am noticing some additional unusual
behaviors. Wondering if anyone out there has this. I am creating a
webservice and flushing the cache in the mid-tier after that.

Towards the end of the webservice XML, after the cache flush, I see the
following (the port binding and name are not as I was expecting)


-
http://reweblogicp01:80/arsys/services/ARService?server=rearsp01&w
ebService=Notification_V1"/>

The above webservice results in a "java.lang.IllegalArgumentException:
argument type mismatch" when I try to submit a new incident.

After a few hours or few days, sometimes this changes to what I am expecting
in the webservice xml file. The same submit that did not work previously
works now.


-http://reweblogicp01:80/arsys/services/ARService?server=rearsp01&w
ebService=Notification_V1"/>

Is there anything else I need to do when I create a new webservice other
than flushing? I have even tried restarting the webservice.

Thanks
Ravi

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Re: Group List field on the User form

2007-09-18 Thread Oza, Veeral

Hi Mario,
 
Thank you for the same. I have verified this on one of the servers. The length 
limit for this been raised to 4000 characters in Patch 4.
 
Regards,
Veeral Oza.



From: Action Request System discussion list(ARSList) on behalf of Mario Roehr
Sent: Tue 9/18/2007 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Group List field on the User form



Hi Veeral,

we had the same issue and we found out that this limitation came with
ARS7.0.1 Patch 3 and has been fixed in ARS7.0.1 Patch 4.

HTH

Mario




  
  
  
To
   arslist@ARSLIST.ORG
cc
  
   Subject
   Group List field on the User form  
  
  
  
  
  
  




**
Hi All,

We have an issue here, wherein a person belongs to say 50 Support Groups.
The workflow on CTM:People updates the Group List field on the User form
which has the limit of 255 characters. So if there are more groups that
exceed this limit, it throws an error and the person is not added to that
group.

How can we resolve this? What would be the Impact on ITSM7 if I increase
the field length of Group List field on the User form? Any ideas will be
much appreciated.

Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327
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ARSlist Awards: Here are your BMC Beyond the Call of Duty Nominees, Voting begins

Only one of these nominees will actually receive the Award,

unless there is a tie. 

 

 This is the first time ever that more than one BMC Employee

has been nominated (and a number of others have been mentioned).

 

A big round of applause for ...

 

David Easter

 

Carrie Rodrieguez

 

Lenny Warren

 



 

Voting begins today.

 

send votes to: [EMAIL PROTECTED]

 

 

There must be at least 150 votes cast in total for the Award to be given
out,

however, with around 3500 individual subscriptions after adjusting for
duplicates,

this doesn't sound difficult and a bit sad really.

 

Voting closes in 2 weeks, at 8 pm EST on Monday October 1st.

Only those that were subscribed to the list before September 1st7  2007 can
vote.

 

 

 

send votes to: [EMAIL PROTECTED]

 

 

(and I got my own email address correct this time, sigh)

 

 

 


___
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Answers Are"

Re: Large file in system temp directory

OK, I just ran a sanity check - for my own, not the server's.  I created a
def file of a few dozen forms.

Size of Def file:  116 MB.
Max Size of tmp file in Windows/Temp:  113 MB+.  (It may have gone away
before refreshing to a higher value).

So since I seriously doubt you have 10 GB worth of code, why are you getting
a 10 GB temp file?

Rick

On 9/18/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> Well, that still doesn't make sense, because even your DB, including all
> indexes, isn't 10 GB.  Either there's some horribly inefficient design, or
> there is a local issue.  I have Windows servers that don't have 10 GB of
> open disk space, and I create def files for and on them all the time without
> running out of space.
>
> Is this SQL, or Oracle?
>
> Rick
>
> On 9/18/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> >
> > From my understanding it's kind of a scratch file that is then processed
> > down to what comes out in the def file.  It seems to me that it
> > shouldn't be that much bigger than the size of the def file that gets
> > created.  Worse case maybe an order of magnitude larger.
> >
> > I think that somehow it's tied into the timeout due to server busy
> > message.  To me it looks like some kind of looping condition that
> > continues to gather data but no where to report it.  The admin tool has
> > dropped the link and creates a 0 size def file.
> >
> > I haven't had a response to my question about the timeout condition.
> >
> > Dave
> >
> > 
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> > Sent: Tuesday, September 18, 2007 10:12 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Large file in system temp directory
> >
> >
> > **
> > OK, here's what I don't get on this:  The biggest def file I have is
> > around 200 MB, and that's including most of ITSM 7.  How is a 10+ GB
> > temp file justified?  If it's working as designed, make them justify the
> > design.
> >
> > Rick
> >
> > On 9/18/07, Shellman, David <[EMAIL PROTECTED] > wrote:
> >
> >**
> >Here's an update on the issue.  The file size was 10 Gig and
> > growing rapidly.  The file was specifically tied to exporting workflow
> > from the admin tool.  As soon as we would cycle the service associated
> > with the AR System the file would disappear.  When I would start the
> > export process, the file would appear.
> >
> >We just moved over to the Windows environment from SUN systems.
> > I don't ever remember seeing anything like this on SUN.  If the system
> > would have been writing a file this large in system workspace, the SUN
> > guys would have been all over me.
> >
> >I got a response from Support yesterday.  It's working as
> > designed.  I haven't ever had the admin tool time out with server busy
> > error with an export of workflow before.  I also did not see (could have
> > missed it some where) that exporting workflow would create a huge
> > temporary file in a system temp directory.  If we would have known this
> > before we would have setup disk space much differently.
> >
> >Dave
>
>

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Re: ARSlist Awards: Here are your MVP Nominees, Voting begins

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

[EMAIL PROTECTED]

Technical details of permanent failure: 

PERM_FAILURE: DNS Error: Domain name not found


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, September 18, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards: Here are your MVP Nominees, Voting begins


** 

Although only one of these nominees will actually receive the MVP Award,

(unless there is a tie), they are all valued members of the Remedy Community


and deserve a round of applause...

 

 

Rick Cook

 

Joe D'Souza

 

Frederick W. Grooms

 

Christopher Strauss

 

---

 

Voting begins today.

 

send votes to: [EMAIL PROTECTED]

 

There must be at least 150 votes cast in total for the Award to be given
out,

however, with around 3500 individual subscriptions after adjusting for
duplicates,

this doesn't sound difficult and a bit sad really. 350 should be the line.

 

Voting closes in 2 weeks, at 8 pm EST on Monday October 1st., no extensions

Only those that were subscribed to the list before September 1st7  2007 can
vote.

 

 

 

send votes to: [EMAIL PROTECTED]

 

(the votes are all saved and available if required for 5 years)

 

 

 

__20060125___This posting was submitted with HTML in
it___ 

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Re: ARSlist Awards: Here are your MVP Nominees, Voting begins

Dan,
 
I think the email address you listed in the email is missing an L.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, September 18, 2007 10:41 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards: Here are your MVP Nominees, Voting begins


** 

Although only one of these nominees will actually receive the MVP Award,

(unless there is a tie), they are all valued members of the Remedy
Community 

and deserve a round of applause.

 

 

Rick Cook

 

Joe D'Souza

 

Frederick W. Grooms

 

Christopher Strauss

 

---

 

Voting begins today.

 

send votes to: [EMAIL PROTECTED]

 

There must be at least 150 votes cast in total for the Award to be given
out,

however, with around 3500 individual subscriptions after adjusting for
duplicates,

this doesn't sound difficult and a bit sad really. 350 should be the
line.

 

Voting closes in 2 weeks, at 8 pm EST on Monday October 1st., no
extensions

Only those that were subscribed to the list before September 1st7  2007
can vote.

 

 

 

send votes to: [EMAIL PROTECTED]

 

(the votes are all saved and available if required for 5 years)

 

 

 

__20060125___This posting was submitted with HTML in
it___ 

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Re: "arsystem.tar" error installing as non-root

It does look like you have a problem on your machine with using tar.

You said you get variations on the list you can find if you manually used
tar to uncompress this file. What do you mean by variations? Sometimes it
finds a file and sometimes it doesn't?

Is there a possibility you can ask your UNIX admins to check to see if they
can patch another available version of tar for your OS and try with that?

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
Sent: Tuesday, September 18, 2007 9:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: "arsystem.tar" error installing as non-root


Hi Hugo,

In my initial email I said that I was on Linux. I didn't say specifically
Red-Hat 4, which maybe I should have.

Dwayne

 Original message 
>Date: Tue, 18 Sep 2007 14:03:19 +0200
>From: Hugo Visser <[EMAIL PROTECTED]>
>Subject: Re: "arsystem.tar" error installing as non-root
>To: arslist@ARSLIST.ORG
>
>   ** It could be your version of "tar" (you didn't
>   share the OS you are installing on). I know that GNU
>   tar differs from some other tar versions, some open
>   source sites explicitly state that you need gnu tar
>   for their releases. It might be that you need GNU
>   tar or that your OS version of tar needs updating.
>
>   If you have a windows box around you could try to
>   untar the file using winzip or the like to verify
>   the integrity of the downloaded file.
>
>   Hugo
>
>   On 9/17/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
> **
>
> It does sound like a corrupted file to me.. Did
> you try to download the file again and install
> from a newly downloaded file?
> Joe
>
> -Original Message-
> From: Action Request System discussion
> list(ARSList) [mailto:[EMAIL PROTECTED]
> Behalf Of Dwayne Martin
>
> Sent: Monday, September 17, 2007 11:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: "arsystem.tar" error installing as
> non-root
>
> First of all, Thank You! to those who responded.
>
> In the installation screen output I am finding:
>
> **
> -- List of Extracted Files ---
> bin/
> bin/runmacro
> tar: bin/runmacro: Wrote only 1536 of 10240 bytes
> tar: Skipping to next header
> tar: Archive contains obsolescent base-64 headers
> tar: help: Not found in archive
> tar: locale: Not found in archive
> tar: templates: Not found in archive
> tar: plugins/ssoldap: Not found in archive
> tar: plugins/ardbcconf: Not found in archive
> tar: plugins/areahub: Not found in archive
> tar: plugins/serveradmin: Not found in archive
> tar: plugins/FlashboardObject: Not found in
> archive
> tar: ora_db: Not found in archive
> tar: samples: Not found in archive
> tar: z: Not found in archive
> tar: Error exit delayed from previous errors
>
> **
>
> I copied "arsystem.tar" to a "temp" file and
> un-tarred it.  It produced a lot of folders with
> subfolders and files.  "help", "templates",
> "plugins", "ora_db" and "z" are not there, but
> "locale" and "samples" distinctly are.  (I get
> variations on the list of things it can't find.)
>
> Could this be the problem?  If so, why hasn't
> anybody else noticed it?  I'm surely not the first
> person to try installing 7.1 (altho I may be the
> first to install as non-root).  And why am I
> getting the same error when re-installing 7.0.1,
> which I have installed successfully in the past?
>
> I tried renaming "arsystem.tar" to
> "arsystem.tar.bk" and the installer complained
> right away, so it at least is finding the file.
>
> Now, to reply to those who responded:
> Axton:
>
> "You have to make sure that /etc/rpc was updated
> with the proper program numbers if installing as
> non-root."
>
> Please tell me more.  My non-root login has
> permissions to /etc/rpc.  What numbers should I be
> seeing?
>
> Take a look in the install script and see where it
> attempts to upack the tar file.  It could be that
> the user has no permissions to the location where
> the tar is being unpacked."
>
> A good thing to check on.  I looked at the script
> and everything appears to be going into files that
> the non-root login has permissions to, and has
> been writing into all along.
>
> "It may also be that you are missing a / at the
> beginning of the path for the installation
> product:"
> Another good thing to check on.  But yes, the "/"
> is there.
>
> Joe:
> "What is the error you are getting during the
> install???"
> "./ar_install : Unable to extract the product
> files from the CDROM file
> arsystem/linux/arsystem.tar"
>
> Mac:
> "Yes, before you execute the install, run this
> command to tell the install you are installing as
> non-root
> export ARNONRO

Re: ARSlist Awards: Here are your MVP Nominees, Voting begins

Got the names spelled correctly, not my own email, sigh.

 

[EMAIL PROTECTED]

 

(left out the l in Daniel)

 

. Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: September 18, 2007 10:41 AM
To: arslist@ARSLIST.ORG
Subject: ARSlist Awards: Here are your MVP Nominees, Voting begins

 

Although only one of these nominees will actually receive the MVP Award,

(unless there is a tie), they are all valued members of the Remedy Community


and deserve a round of applause...

 

 

Rick Cook

 

Joe D'Souza

 

Frederick W. Grooms

 

Christopher Strauss

 

---

 

Voting begins today.

 

send votes to: [EMAIL PROTECTED]

 

There must be at least 150 votes cast in total for the Award to be given
out,

however, with around 3500 individual subscriptions after adjusting for
duplicates,

this doesn't sound difficult and a bit sad really. 350 should be the line.

 

Voting closes in 2 weeks, at 8 pm EST on Monday October 1st., no extensions

Only those that were subscribed to the list before September 1st7  2007 can
vote.

 

 

 

send votes to: [EMAIL PROTECTED]

 

(the votes are all saved and available if required for 5 years)

 

 

 

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Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?

Emad,

To add to what Chad has to say, it could also be a issue with your client.
Is your client version/patch the same as the server version/patch? If not
update it and check to see if this condition prevails..

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal
  Sent: Tuesday, September 18, 2007 9:14 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?


  **
  I tried it on active links as a non-admin user and still couldn’t
reproduce the problem. Either I have a different drop of 7.0.1 patch 4
(possible) or there is some unknown variable at play. My arserver.exe
timestamp property is 200708141640.



  Chad Hall
  (501) 342-2650



--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky
  Sent: Monday, September 17, 2007 8:45 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?



  **

  Try it on an Active Link with a user having non-admin permissions but
having permissions on the Active Link

  That is the condition I found which causes issues.



  For out-of-the-box workflow that uses this type of AL try: Changing Task
sequence using the up-down arrows beside the table-field on a  change
request (not sure whether the same is on incidents or not)





  On 9/17/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:

  **

  I've been testing 7.0.1 patch 4 so I just tried this out myself. It worked
fine and didn't cause any errors anywhere. I tried executing it in both
filters and active links, and both worked fine. Is there some other
configuration setting that contributes to this that I may not have?



  Chad Hall
  (501) 342-2650



--

  From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Emad Zaky
  Sent: Saturday, September 15, 2007 1:06 PM
  To: arslist@ARSLIST.ORG
  Subject: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?



  **

  Hi All,



  It seems that the culprit in this error is the execution of the $PROCESS$

  Application-Query-Delete-Entry



  On active Links.



  True enough we are now able to replicate the crash



  Hopefull this will be fixed in Patch 5 :(:



  Regards,

  Emad

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.487 / Virus Database: 269.13.22/1015 - Release Date: 9/18/2007
11:53 AM


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Re: Large file in system temp directory

Well, that still doesn't make sense, because even your DB, including all
indexes, isn't 10 GB.  Either there's some horribly inefficient design, or
there is a local issue.  I have Windows servers that don't have 10 GB of
open disk space, and I create def files for and on them all the time without
running out of space.

Is this SQL, or Oracle?

Rick

On 9/18/07, Shellman, David <[EMAIL PROTECTED]> wrote:
>
> From my understanding it's kind of a scratch file that is then processed
> down to what comes out in the def file.  It seems to me that it
> shouldn't be that much bigger than the size of the def file that gets
> created.  Worse case maybe an order of magnitude larger.
>
> I think that somehow it's tied into the timeout due to server busy
> message.  To me it looks like some kind of looping condition that
> continues to gather data but no where to report it.  The admin tool has
> dropped the link and creates a 0 size def file.
>
> I haven't had a response to my question about the timeout condition.
>
> Dave
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Tuesday, September 18, 2007 10:12 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Large file in system temp directory
>
>
> **
> OK, here's what I don't get on this:  The biggest def file I have is
> around 200 MB, and that's including most of ITSM 7.  How is a 10+ GB
> temp file justified?  If it's working as designed, make them justify the
> design.
>
> Rick
>
> On 9/18/07, Shellman, David <[EMAIL PROTECTED]> wrote:
>
>**
>Here's an update on the issue.  The file size was 10 Gig and
> growing rapidly.  The file was specifically tied to exporting workflow
> from the admin tool.  As soon as we would cycle the service associated
> with the AR System the file would disappear.  When I would start the
> export process, the file would appear.
>
>We just moved over to the Windows environment from SUN systems.
> I don't ever remember seeing anything like this on SUN.  If the system
> would have been writing a file this large in system workspace, the SUN
> guys would have been all over me.
>
>I got a response from Support yesterday.  It's working as
> designed.  I haven't ever had the admin tool time out with server busy
> error with an export of workflow before.  I also did not see (could have
> missed it some where) that exporting workflow would create a huge
> temporary file in a system temp directory.  If we would have known this
> before we would have setup disk space much differently.
>
>Dave

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ARSlist Awards: Here are your MVP Nominees, Voting begins

2007-09-18 Thread Daniel Bloom

Although only one of these nominees will actually receive the MVP Award,

(unless there is a tie), they are all valued members of the Remedy Community


and deserve a round of applause...

 

 

Rick Cook

 

Joe D'Souza

 

Frederick W. Grooms

 

Christopher Strauss

 

---

 

Voting begins today.

 

send votes to: [EMAIL PROTECTED]

 

There must be at least 150 votes cast in total for the Award to be given
out,

however, with around 3500 individual subscriptions after adjusting for
duplicates,

this doesn't sound difficult and a bit sad really. 350 should be the line.

 

Voting closes in 2 weeks, at 8 pm EST on Monday October 1st., no extensions

Only those that were subscribed to the list before September 1st7  2007 can
vote.

 

 

 

send votes to: [EMAIL PROTECTED]

 

(the votes are all saved and available if required for 5 years)

 

 

 


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Re: Large file in system temp directory

>From my understanding it's kind of a scratch file that is then processed
down to what comes out in the def file.  It seems to me that it
shouldn't be that much bigger than the size of the def file that gets
created.  Worse case maybe an order of magnitude larger.
 
I think that somehow it's tied into the timeout due to server busy
message.  To me it looks like some kind of looping condition that
continues to gather data but no where to report it.  The admin tool has
dropped the link and creates a 0 size def file.
 
I haven't had a response to my question about the timeout condition.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, September 18, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
OK, here's what I don't get on this:  The biggest def file I have is
around 200 MB, and that's including most of ITSM 7.  How is a 10+ GB
temp file justified?  If it's working as designed, make them justify the
design. 
 
Rick
 
On 9/18/07, Shellman, David <[EMAIL PROTECTED]> wrote: 

** 
Here's an update on the issue.  The file size was 10 Gig and
growing rapidly.  The file was specifically tied to exporting workflow
from the admin tool.  As soon as we would cycle the service associated
with the AR System the file would disappear.  When I would start the
export process, the file would appear. 
 
We just moved over to the Windows environment from SUN systems.
I don't ever remember seeing anything like this on SUN.  If the system
would have been writing a file this large in system workspace, the SUN
guys would have been all over me. 
 
I got a response from Support yesterday.  It's working as
designed.  I haven't ever had the admin tool time out with server busy
error with an export of workflow before.  I also did not see (could have
missed it some where) that exporting workflow would create a huge
temporary file in a system temp directory.  If we would have known this
before we would have setup disk space much differently. 
 
Dave
 
 


From: Action Request System discussion list(ARSList) [mailto:

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Re: ARSlist Awards: ADM comments

A nomination is not a vote for that person/product.

You will need to send in a vote.

... Daniel
ARSlist: Where the Answers Are

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: September 18, 2007 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Awards: ADM comments

One clarification question.  Forgive me if you've stated this
previously.  Does a nomination also count as a vote?

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Re: Large file in system temp directory

OK, here's what I don't get on this:  The biggest def file I have is around
200 MB, and that's including most of ITSM 7.  How is a 10+ GB temp file
justified?  If it's working as designed, make them justify the design.

Rick

On 9/18/07, Shellman, David <[EMAIL PROTECTED]> wrote:
>
> ** Here's an update on the issue.  The file size was 10 Gig and growing
> rapidly.  The file was specifically tied to exporting workflow from the
> admin tool.  As soon as we would cycle the service associated with the AR
> System the file would disappear.  When I would start the export process, the
> file would appear.
>
> We just moved over to the Windows environment from SUN systems.  I don't
> ever remember seeing anything like this on SUN.  If the system would have
> been writing a file this large in system workspace, the SUN guys would have
> been all over me.
>
> I got a response from Support yesterday.  It's working as designed.  I
> haven't ever had the admin tool time out with server busy error with an
> export of workflow before.  I also did not see (could have missed it some
> where) that exporting workflow would create a huge temporary file in a
> system temp directory.  If we would have known this before we would have
> setup disk space much differently.
>
> Dave
>
>
>  --
>  *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Monday, September 17, 2007 1:27 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Large file in system temp directory
>
>
> ** Was this an import that someone in your environment actually initiated,
> or just some random function of AR System?
>
> Rick
>
> On 9/16/07, Shellman, David <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > We moved over to AR System 7.0.1 Patch 003 on Windows 2K3 server that
> > connects to a separate Windows 2K3 server running Oracle 10g.
> >
> > We ran into a situation tonight where a large file was being created in
> > the c:\windows\temp directory.  The file was growing quickly.  When the AR
> > System services were stopped, the file would disappear immediately.  After
> > some trial and error, we discovered that the file was associated with trying
> > to create an export file of all the workflow on the server.  The export
> > would time out and this file would continue to grow.  Currently using
> > 7.0.1 Patch 003 admin tool.
> >
> > I created a ticket with BMC/Remedy.  We'll see how many hoops I have to
> > jump through before I get them to understand it's the result of an export.
> >
> > Dave
> >
> > Dave Shellman
> >
> > Phone:  (717) 810-3687
> > Fax:(717) 810-2124
> > email:  [EMAIL PROTECTED]
> >
> > *Tyco** Electronics*
> > MS 161-043
> > PO Box 3608
> > Harrisburg, PA 17105-3607
> >
>

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Re: rebuilding a dev environment

2007-09-18 Thread Hundley, Kelly G.

This is unsupported but I've done it many times.  There may be a faster
way, but this works for me.   Install oracle then ARS and applications
to get the tables in place.  Export the production aradmin user.  Drop
the aradmin user from development and import it from production.  Works
like a charm.

 

K.

 

(Note: I am a little behind the times with Oracle 9.2.8, 6.3 ARS and 5.6
applications)

 

 

 

Kelly G. Hundley

Systems Administrator

Information Systems

Wake Forest University

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo
Sent: Tuesday, September 18, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: rebuilding a dev environment

 

** 

Hi eveyone,

 

I have a dev machine with ITSM6.0 which is in a total mess .. I need to
rebuild it by copying the production instance (i.g. oracle database,
remedy server, mid-tier etc) to the dev machine ...

 

Anyway easy way of doing this. This is the first time I am taking on a
job like this so as you would imagine, any advise, recomendations, help,
KB's would be very very much appreciated.

 

Let me know if you need any more info.

 

Thanks

frex

  



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  vers Yahoo! Mail
__20060125___This posting was submitted with HTML in
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<>

Re: Large file in system temp directory

Here's an update on the issue.  The file size was 10 Gig and growing
rapidly.  The file was specifically tied to exporting workflow from the
admin tool.  As soon as we would cycle the service associated with the
AR System the file would disappear.  When I would start the export
process, the file would appear.
 
We just moved over to the Windows environment from SUN systems.  I don't
ever remember seeing anything like this on SUN.  If the system would
have been writing a file this large in system workspace, the SUN guys
would have been all over me.
 
I got a response from Support yesterday.  It's working as designed.  I
haven't ever had the admin tool time out with server busy error with an
export of workflow before.  I also did not see (could have missed it
some where) that exporting workflow would create a huge temporary file
in a system temp directory.  If we would have known this before we would
have setup disk space much differently.
 
Dave
 
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, September 17, 2007 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Large file in system temp directory


** 
Was this an import that someone in your environment actually initiated,
or just some random function of AR System?
 
Rick
 
On 9/16/07, Shellman, David <[EMAIL PROTECTED]> wrote: 

** 

We moved over to AR System 7.0.1 Patch 003 on Windows 2K3 server
that connects to a separate Windows 2K3 server running Oracle 10g.


We ran into a situation tonight where a large file was being
created in the c:\windows\temp directory.  The file was growing quickly.
When the AR System services were stopped, the file would disappear
immediately.  After some trial and error, we discovered that the file
was associated with trying to create an export file of all the workflow
on the server.  The export would time out and this file would continue
to grow.  Currently using 7.0.1 Patch 003 admin tool.

I created a ticket with BMC/Remedy.  We'll see how many hoops I
have to jump through before I get them to understand it's the result of
an export.

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED] 

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with
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-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted
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Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?