Re: Application-Query-Delete-Entry and server crash...
BMC support is working on the issue. But want to see if other has the same issue. -- Jarl On 10/21/07, Joe D'Souza [EMAIL PROTECTED] wrote: ** Nothing wrong with the syntax. It looks like an issue with the patch. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Sunday, October 21, 2007 2:41 AM To: arslist@ARSLIST.ORG Subject: Re: Application-Query-Delete-Entry and server crash... I see... This is the command... $PROCESS$ @@:Application-Query-Delete-Entry TMS:Flow 'RootRequestInstanceID' = $InstanceId$ AND 'ParentID' = $InstanceId$ AND 'Sequence Mode' = Yes AND 'Status' = Pending However, the active link runs fine on path 2, but with patch 4 the server crash... -- Jarl On 10/21/07, Dylan [EMAIL PROTECTED] wrote: I think what he's asking is, what do you have on the Run Process line? @@:Application-Query-Delete-Entry something something Wants to know what the something something is :) Just copy and paste the whole line into here. Easier to troubleshoot if you can see the exact syntax. Dylan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, October 20, 2007 10:06 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Query-Delete-Entry and server crash... Thats no problem, can query the string, and also delete them manually. -- Jarl On 10/21/07, Joe D'Souza [EMAIL PROTECTED] wrote: ** Jarl, What's your query on the run process following the command Application-Query-Delete-Entry Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Saturday, October 20, 2007 3:22 PM To: arslist@ARSLIST.ORG Subject: Application-Query-Delete-Entry and server crash... Hi, We see that the server crash when running this active link: INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow This does a Set Field with a $PROCESS\$ Application-Query-Delete-Entry. If we change the active link to do a Run Process @@:Application-Query-Delete-Entry, this shows up in arerror.log: Failure during an attempt to perform an application command (ARERR 4554)Application-Query-Delete-Entry TMS:Flow .. ARS 7.01 patch 4 Solaris 9 Oracle 9 ITSM7 patch 4 Running patch 2 also crash the server, but then its the notify function that crash the server... -- Jarl __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Form not displaying in Thin Client
Hi All, I reconfigured the server by deleting and adding the server from server settings and its works!! Regards, Viji - Thanks, Viji -- View this message in context: http://www.nabble.com/Form-not-displaying-in-Thin-Client-tf4645996.html#a13337685 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7 - Calculating estimated resolution date - is it possible?
Thank you very much for this feedback. You are correct in your assumption that I have not done much ARS development work. To complicate matters (for me) my employer will not spend the money to have me properly trained in ARS development. I definitely do not want to over-complicate the solution. We are a 24x7x365 operation and our service targets are rather simple at this point in time. I will therefor follow your advice and develop the active link. Again, thanks for the feedback. I really appreciate it Richard On Oct 19, 6:22 pm, Carey Matthew Black [EMAIL PROTECTED] wrote: Richard, I think you maybe over complicating things a bit. The real difficulty is in defining the formula for the calculation. However, I will talk thought a very simple example and see if this idea might work for you. Let us say that you have three priorities and for each priority there is a fixed amount of time that will be used. So... Priority 1 -- 1 hour Priority 2 -- 8 Hours Priority 3 -- 24 hours If the math is as simple as that AND you are working with a 24x7x365 business then you might only need three filters that fire on Submit to set the 'estimated resolution date' = $TIMESTAMP$ + number of seconds for the given Priority However, if you do not have a 24x7x365 business then you should look at the Application-Bus-Time-Add functionality to avoid setting the value to business hours when the business is not open. But you also mentioned that you have the SLA out of the box application too. I would hope that the functionality in SLA would be able to figure out when the record should be complete. ( Although the value may not be in the 'estimated resolution date' field, the value should be knowable by the support agent. The agent might even be instructed to input the value that SLA calculates into the 'estimated resolution date' field.) HTH. Also it sounds like you have not done much ARS development work. ( So please forgive me if this is not the case. ) Due to the complexity of the Out of the Box applications I would suggest that if you are going to try to get the application to use the SLA date that you do not try to do it with an ARS Push Action. Instead, I would suggest that you add an active link (that fires on After Submit) to pull (via a SetField Action) the value from the related SLA record. The hardest part should be getting the Set Field qualification correct. Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/19/07, Ri Mez [EMAIL PROTECTED] wrote: Thanks for the input DJHuang . I was hoping for something that wouldn't involve creating a new form (I've never done it yet) but it looks like I need to start learning how to do it. What I was wondering was if it's possible to use SLM to push a value to the 'estimated resolution date'. My biggest problem is how would I get the calculated date? The work flow I'm thinking of goes like this: 1. An incident is created. It matches a service target (say 24 hours) for resolution 2. The 0% milestone would take the service target time (say, 24 Hours) and calculate the time of resolution by the reported date of the incident. So if the reported date was 1.10.07 5:12:46 PM the pushed value would be 2.10.07 5:12:46 PM. 3. This value would be pushed to the estimated resolution date field of the incident. Is there a way to have ARS calculate this? Or am I just going with the completely wrong approach? Thanks, Richard On Oct 18, 2:11 pm, DJHuang [EMAIL PROTECTED] wrote: Hello, Pardon and correct me for typo or poor grammar if there's any. I have similar situation but need to calculate based on user's site. But I think it's not that different. You can create a form, keep the mapping in the form like: Priority=High, ETA=1hr, EstResolved=2hr, something like this. Then you need to compose a filter to calculate and push the value. 1. Create a filter when priority is modified or has been set a value. 2. Use the value of Priority as keyword, lookup in the form you just created, you get the ETA and EstResolved factor accordingly. 3. Use Application-Bus-Time-Add sort of functions to calculate the real ETA EstResolved date/time. 4. Push the calculated value back to the incident ticket. Hope this could help a little bit. DJHuang 2007/10/18, Ri Mez [EMAIL PROTECTED]: Hi Everyone, I've a situation right now where the IT Mangers are requesting that Remedy be able to calculate the estimated resolution date automatically based on the priority of an incident. As far as I know this functionality is completely missing from Remedy. Does anyone have any experience with this type of requirement? If so how were you able to provide it?
Re: FW: Copy of Production Database for Testing
** Ok, I will explain a bit better. I have a production server with a license and this is working fine. I have a testing server with a separate license running on the test server, I have installed all the component and checked that it is all working. I am now looking to get the database from the Production server to the test server and document this process so I can use it for testing in the future. Issue: When I copy the production database to the test server it comes up in demo mode, so I am missing something in the copy/setup to allow me to take a copy of the Remedy database between two licensed servers. Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FW: Copy of Production Database for Testing
Admin Tool -- Server Information -- Configuration -- Enable Archive and then go to each form and find where you want your archive. The fastExport utility will do the same activity you can run it as batch, online using C#-Form or as Web-Application using C#-Web-Page. This utility at BMC-REMEDY Customer web-site. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Clarkson, Timothy Sent: Monday, October 22, 2007 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Copy of Production Database for Testing ** Ok, I will explain a bit better. I have a production server with a license and this is working fine. I have a testing server with a separate license running on the test server, I have installed all the component and checked that it is all working. I am now looking to get the database from the Production server to the test server and document this process so I can use it for testing in the future. Issue: When I copy the production database to the test server it comes up in demo mode, so I am missing something in the copy/setup to allow me to take a copy of the Remedy database between two licensed servers. Regards __20060125___This posting was submitted with HTML in it___ - Disclaimer: The information in this email and in any files transmitted with it, is intended only for the addressee and may contain confidential and/or privileged material. Access to this email by anyone else is unauthorized. If you receive this in error, please contact the sender immediately and delete the material from any computer. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is strictly prohibited. Statement and opinions expressed in this e-mail are those of the sender, and do not necessarily reflect those of STC. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with ARERR 552
We had a similar problem with the User form after upgrading to 7.1. Support asked if we had customized our User form, which we had. They said to back up the data, download a fresh form definition, and delete and re-import the form and data. That sounded scarey to us. Instead we looked at the message and queried the db for the fieldname of the column in question. Then we copied and deleted that field, saved the form, pasted the field back into the form and saved again. We kept doing that till we no longer got the message. That seems to have fixed the problem. Apparently you are not supposed to customize the User or Group form, but we customized ours six years ago before we knew about the rule. Dwayne Martin James Madison University Original message Date: Sat, 20 Oct 2007 15:53:37 -0500 From: strauss [EMAIL PROTECTED] Subject: Re: Help with ARERR 552 To: arslist@ARSLIST.ORG ** In spite of my recent experiences with Migrator 7.1 between 7.1 servers when the target server is not in development cache mode, if I was in this situation I would try to migrate the Group form from a valid 7.0.01.004 installation to the one that is experiencing problems. Migrator is the only tool I have used that will reliably ADD fields - columns to a table (don't try to remove them), without risking the data or directly editing the form. I have moved data records successfully with it as well, if you had to go in the other direction. In this case you just need the columns added back to the table. You could even do it from a def file of the Group form, if you could get a good one from another server. The only error you might get would be when it tries to update the arsfields table afterwards and finds the existing column ids, but if it fixes the Group table you should be okay - migrator should not create a mismatch between column ids since it maintains the source id unless you tell it to use a new one. It's one more thing to try... Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Saturday, October 20, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Help with ARERR 552 ** Sorry if this has already been suggested, but have you tried importing the Group form from a def file? If you go to your ARServer installation directory, the Group form def is located in the ...\ARServer\InstallForms\en directory. If you have to delete the Group form, the server should remain operable as it will use the entries in the group_cache table (until the server tries to recache). HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Saturday, October 20, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Help with ARERR 552 Then maybe restoring the whole table as such is not a good idea. What might be a good idea though is to restore only the T table that belongs to the Group form. Before that though take a backup of the data contained in the T table. After restoring just the T table, restore the data contained within the T table. I had done an operation similar to that with the help of an Oracle DBA in the past. So if you are on Oracle, this is a possibility. After that it will be a good idea to run the AR System upgrade, so just in case there is still a problem with the Group form, the upgrade script may take care of it - depending on whether the script is designed to overwrite the user and group form on every upgrade. OR maybe you should try running that upgrade script in the first place before even the restoration of the table as described above.. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Friday, October 19, 2007 9:07 PM To: arslist@ARSLIST.ORG Subject: Re: Help with ARERR 552 ** Unfortunately, all of our 7.0.1 backups have this problem,
Re: FW: Copy of Production Database for Testing
My question is what are you running (for example Remedy 7.x with ITSM), also what database? What we have done here is create two systems, one production and one development, that are identical. We are running on Oracle. So after any production patching, I have our DBAs refresh our development environment with the production database. We need to address the e-mail mailboxes, the CAI form and that is about it. I hope that helps Howard On 10/22/07, Ali Musa [EMAIL PROTECTED] wrote: ** Admin Tool à Server Information à Configuration à Enable Archive and then go to each form and find where you want your archive. The *fastExport** *utility will do the same activity you can run it as batch, online using C#-Form or as Web-Application using C#-Web-Page. This utility at BMC-REMEDY Customer web-site. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Clarkson, Timothy *Sent:* Monday, October 22, 2007 11:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: FW: Copy of Production Database for Testing ** Ok, I will explain a bit better. I have a production server with a license and this is working fine. I have a testing server with a separate license running on the test server, I have installed all the component and checked that it is all working. I am now looking to get the database from the Production server to the test server and document this process so I can use it for testing in the future. Issue: When I copy the production database to the test server it comes up in demo mode, so I am missing something in the copy/setup to allow me to take a copy of the Remedy database between two licensed servers. Regards __20060125___This posting was submitted with HTML in it___ - Disclaimer: The information in this email and in any files transmitted with it, is intended only for the addressee and may contain confidential and/or privileged material. Access to this email by anyone else is unauthorized. If you receive this in error, please contact the sender immediately and delete the material from any computer. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is strictly prohibited. Statement and opinions expressed in this e-mail are those of the sender, and do not necessarily reflect those of STC. __20060125___This posting was submitted with HTML in it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Application-Query-Delete-Entry and server crash...
I have always had problems with the Query-Delete-Entry unless I put the query
string inside parenthesis (so it see's the query as a single parameter).
Out of curiosity try that:
$PROCESS$ @@:Application-Query-Delete-Entry TMS:Flow
('RootRequestInstanceID' = $InstanceId$ AND 'ParentID' = $InstanceId$ AND
'Sequence Mode' = Yes AND 'Status' = Pending)
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jarl Grøneng
Sent: Sunday, October 21, 2007 1:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Query-Delete-Entry and server crash...
I see... This is the command...
$PROCESS$ @@:Application-Query-Delete-Entry TMS:Flow
'RootRequestInstanceID' = $InstanceId$ AND 'ParentID' = $InstanceId$ AND
'Sequence Mode' = Yes AND 'Status' = Pending
However, the active link runs fine on path 2, but with patch 4 the server
crash...
--
Jarl
On 10/21/07, Dylan [EMAIL PROTECTED] wrote:
I think what he's asking is, what do you have on the Run Process line?
@@:Application-Query-Delete-Entry something something
Wants to know what the something something is :)
Just copy and paste the whole line into here. Easier to troubleshoot
if you can see the exact syntax.
Dylan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng
Sent: Saturday, October 20, 2007 10:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Query-Delete-Entry and server crash...
Thats no problem, can query the string, and also delete them manually.
--
Jarl
On 10/21/07, Joe D'Souza [EMAIL PROTECTED] wrote:
**
Jarl,
What's your query on the run process following the command
Application-Query-Delete-Entry
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng
Sent: Saturday, October 20, 2007 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Application-Query-Delete-Entry and server crash...
Hi,
We see that the server crash when running this active link:
INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow
This does a Set Field with a $PROCESS\$ Application-Query-Delete-Entry.
If we change the active link to do a Run Process
@@:Application-Query-Delete-Entry, this shows up in
arerror.log:
Failure during an attempt to perform an application command (ARERR
4554)Application-Query-Delete-Entry TMS:Flow ..
ARS 7.01 patch 4
Solaris 9
Oracle 9
ITSM7 patch 4
Running patch 2 also crash the server, but then its the notify
function that crash the server...
--
Jarl
___
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Re: Where to download Remedy Encryption products? is it free?
Thanks all! Those are great answers to me. So the Encryption products are not free, but I can turn on the standard encryption with Remedy 6.3. -- View this message in context: http://www.nabble.com/Where-to-download-Remedy-Encryption-products--is-it-free--tf4655736.html#a13342274 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Application-Query-Delete-Entry and server crash...
Defect SW00275269 is logged for this issue, should be fixed in patch 5...
--
Jarl
On 10/22/07, Grooms, Frederick W [EMAIL PROTECTED] wrote:
I have always had problems with the Query-Delete-Entry unless I put the query
string inside parenthesis (so it see's the query as a single parameter).
Out of curiosity try that:
$PROCESS$ @@:Application-Query-Delete-Entry TMS:Flow
('RootRequestInstanceID' = $InstanceId$ AND 'ParentID' = $InstanceId$ AND
'Sequence Mode' = Yes AND 'Status' = Pending)
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Jarl Grøneng
Sent: Sunday, October 21, 2007 1:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Query-Delete-Entry and server crash...
I see... This is the command...
$PROCESS$ @@:Application-Query-Delete-Entry TMS:Flow
'RootRequestInstanceID' = $InstanceId$ AND 'ParentID' = $InstanceId$ AND
'Sequence Mode' = Yes AND 'Status' = Pending
However, the active link runs fine on path 2, but with patch 4 the server
crash...
--
Jarl
On 10/21/07, Dylan [EMAIL PROTECTED] wrote:
I think what he's asking is, what do you have on the Run Process line?
@@:Application-Query-Delete-Entry something something
Wants to know what the something something is :)
Just copy and paste the whole line into here. Easier to troubleshoot
if you can see the exact syntax.
Dylan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng
Sent: Saturday, October 20, 2007 10:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Application-Query-Delete-Entry and server crash...
Thats no problem, can query the string, and also delete them manually.
--
Jarl
On 10/21/07, Joe D'Souza [EMAIL PROTECTED] wrote:
**
Jarl,
What's your query on the run process following the command
Application-Query-Delete-Entry
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng
Sent: Saturday, October 20, 2007 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Application-Query-Delete-Entry and server crash...
Hi,
We see that the server crash when running this active link:
INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow
This does a Set Field with a $PROCESS\$ Application-Query-Delete-Entry.
If we change the active link to do a Run Process
@@:Application-Query-Delete-Entry, this shows up in
arerror.log:
Failure during an attempt to perform an application command (ARERR
4554)Application-Query-Delete-Entry TMS:Flow ..
ARS 7.01 patch 4
Solaris 9
Oracle 9
ITSM7 patch 4
Running patch 2 also crash the server, but then its the notify
function that crash the server...
--
Jarl
___
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___
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Re: Remedy Developers
We are looking for a number of Remedy Developers. Skills: Formal BMC training in Remedy Ver 7 and ITSM 7. If you have CMDB exp all the better. The ideal candidate should have at least 3 years experience working on various client sites performing Development, Implementation and Modifications to customer applications. Salary: £35k -£50k depending on experience. Regards, Roy Stark Master Place Ltd Tel:+44 (0)29 2019-5299 Mobile: +44 (0)773 420-6952 Web:http://www.master-place.co.uk Any view or opinions expressed are those of the author and do not necessarily reflect those of Master Place Ltd. This message contains information which is confidential and is intended solely for the use of the individual or entity to which this is addressed and is subject to legal privilege. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message. If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return or destroy the original message. All outgoing messages are scanned by Trend Anti Virus. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Developers
From various information in the post I'm assuming that the positions are in the UK, I'm not personally interested...but you might want to provide that information for people that would be _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roy Stark Sent: Monday, October 22, 2007 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developers ** We are looking for a number of Remedy Developers. Skills: Formal BMC training in Remedy Ver 7 and ITSM 7. If you have CMDB exp all the better. The ideal candidate should have at least 3 years experience working on various client sites performing Development, Implementation and Modifications to customer applications. Salary: £35k -£50k depending on experience. Regards, Roy Stark Master Place Ltd Tel:+44 (0)29 2019-5299 Mobile: +44 (0)773 420-6952 Web:http://www.master-place.co.uk Any view or opinions expressed are those of the author and do not necessarily reflect those of Master Place Ltd. This message contains information which is confidential and is intended solely for the use of the individual or entity to which this is addressed and is subject to legal privilege. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message. If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return or destroy the original message. All outgoing messages are scanned by Trend Anti Virus. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Urgent - Cannot Get Emails to Send / Receive
Yes, I put the account in the admin group of the server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Sunday, October 21, 2007 6:44 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Is the email service running as a domain user with permission to the mailbox? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Christie check the email account and the permissions again. this surely means that the ARS server is not contacting the email server. check whether the entries in the config form are properly configured and the passwords are there. But then this should have created errors in the error form, for example unable to log into the Mail server etc. Did the install go ok? worst comes to worst, maybe a re-install of the email engine?? shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** There are 132 emails waiting to go out 1 to come in. I am not seeing anything in the Email Error Form or the Email stderr.log file. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Christie can you create an entry in the email form and see if it goes out, or if it generates an error. thanks shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** 1. Yes, I was able to send and receive emails on this account on Friday on my old ARS 5.2.1 server. Also, I did test this server last month to make sure it could send emails. At that time I was getting some Java errors. I got Remedy to tell me where to increase the memory java uses and it worked. Now it doesn't. 2. Nothing in the AR System Email Error Logs form. Thank you for asking even basic stuff...I have no idea where this could be broken. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Hi Christie some basic things to check, I am not sure whether you have checked these or not, your email does not say 1. can you open Outlook on the server and send and recieve a message with the account you have set up? 2. check the email forms, especially the error form, this will give you an idea about what is going on. Any errors there? Kind Regards shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** I have a brand new NT 6.3 server that I just put into production on Saturday. But my system is not sending or receiving emails. The Email service is starting properly...no error messages. Any ideas? NOTE: I have moved to a new office. My new phone number is: 503-574-3571. Christie Pargeter Weyerhaeuser Documentation Training [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Urgent - Cannot Get Emails to Send / Receive
Outlook MAPI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Sunday, October 21, 2007 6:52 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** What are you using for your email transport? Outlook? SMTP? Thanks, Andrew Baxter Manager, Information Technology From: Jason Miller Sent: Sun 10/21/2007 9:43 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Is the email service running as a domain user with permission to the mailbox? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Christie check the email account and the permissions again. this surely means that the ARS server is not contacting the email server. check whether the entries in the config form are properly configured and the passwords are there. But then this should have created errors in the error form, for example unable to log into the Mail server etc. Did the install go ok? worst comes to worst, maybe a re-install of the email engine?? shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** There are 132 emails waiting to go out 1 to come in. I am not seeing anything in the Email Error Form or the Email stderr.log file. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Christie can you create an entry in the email form and see if it goes out, or if it generates an error. thanks shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** 1. Yes, I was able to send and receive emails on this account on Friday on my old ARS 5.2.1 server. Also, I did test this server last month to make sure it could send emails. At that time I was getting some Java errors. I got Remedy to tell me where to increase the memory java uses and it worked. Now it doesn't. 2. Nothing in the AR System Email Error Logs form. Thank you for asking even basic stuff...I have no idea where this could be broken. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Hi Christie some basic things to check, I am not sure whether you have checked these or not, your email does not say 1. can you open Outlook on the server and send and recieve a message with the account you have set up? 2. check the email forms, especially the error form, this will give you an idea about what is going on. Any errors there? Kind Regards shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** I have a brand new NT 6.3 server that I just put into production on Saturday. But my system is not sending or receiving emails. The Email service is starting properly...no error messages. Any ideas? NOTE: I have moved to a new office. My new phone number is: 503-574-3571. Christie Pargeter Weyerhaeuser Documentation Training mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: FW: Copy of Production Database for Testing
If it is V7.1, the license information is now stored within the database, so you may need to re-enter the test server licenses after deleting the current licenses that you see. I am not yet sure on the exact mechanics of how the new licenses work on 7.1, but I am pretty sure that they now get stored within the database. So your Test server must be trying to validate the production server licenses and seeing them as invalid. IF this is not your case, then maybe your server has got more than one network card and you might have licensed the server against the wrong NIC? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Clarkson, Timothy Sent: Monday, October 22, 2007 4:14 AM To: arslist@ARSLIST.ORG Subject: Re: FW: Copy of Production Database for Testing ** ** Ok, I will explain a bit better. I have a production server with a license and this is working fine. I have a testing server with a separate license running on the test server, I have installed all the component and checked that it is all working. I am now looking to get the database from the Production server to the test server and document this process so I can use it for testing in the future. Issue: When I copy the production database to the test server it comes up in demo mode, so I am missing something in the copy/setup to allow me to take a copy of the Remedy database between two licensed servers. Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Urgent - Cannot Get Emails to Send / Receive
Christie, For MAPI to work, your email user needs 'special' permissions. Have you taken care of that? Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pargeter, Christie Sent: Monday, October 22, 2007 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Outlook MAPI -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Sunday, October 21, 2007 6:52 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** What are you using for your email transport? Outlook? SMTP? Thanks, Andrew Baxter Manager, Information Technology -- From: Jason Miller Sent: Sun 10/21/2007 9:43 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Is the email service running as a domain user with permission to the mailbox? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Christie check the email account and the permissions again. this surely means that the ARS server is not contacting the email server. check whether the entries in the config form are properly configured and the passwords are there. But then this should have created errors in the error form, for example unable to log into the Mail server etc. Did the install go ok? worst comes to worst, maybe a re-install of the email engine?? shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** There are 132 emails waiting to go out 1 to come in. I am not seeing anything in the Email Error Form or the Email stderr.log file. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Christie can you create an entry in the email form and see if it goes out, or if it generates an error. thanks shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** 1. Yes, I was able to send and receive emails on this account on Friday on my old ARS 5.2.1 server. Also, I did test this server last month to make sure it could send emails. At that time I was getting some Java errors. I got Remedy to tell me where to increase the memory java uses and it worked. Now it doesn't. 2. Nothing in the AR System Email Error Logs form. Thank you for asking even basic stuff...I have no idea where this could be broken. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Sunday, October 21, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Hi Christie some basic things to check, I am not sure whether you have checked these or not, your email does not say 1. can you open Outlook on the server and send and recieve a message with the account you have set up? 2. check the email forms, especially the error form, this will give you an idea about what is going on. Any errors there? Kind Regards shafqat Pargeter, Christie [EMAIL PROTECTED] wrote: ** I have a brand new NT 6.3 server that I just put into production on Saturday.But my system is not sending or receiving emails. The Email service is starting properly...no error messages. Any ideas? NOTE: I have moved to a new office. My new phone number is: 503-574-3571. Christie Pargeter Weyerhaeuser Documentation Training mailto:[EMAIL PROTECTED] Portland, OR tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting
View Thread ID Details?
Greetings List!! I'm wondering if there is anyway that can be used to view specific thread IDs. I ask because it seems every Monday, between 8am 10am, our ARServer slows significantly. We've held off doing various Monday Morning reports backups, but without any improvement. Our DB believes that the issue is being caused by a thread, but can't tell which one. I ran our Thread Logging in the System Config, but I only got ID's and when they started (2, but only just after we received the complaint about the Server's performance). Unfortunately, this log doesn't say *what* these threads were doing. It is my hope that, by finding out what these threads are doing (even if I have to start the Thread Logging on the previous Friday, weekends are low-to-no activity anyway) we can determine what is causing this issue- errant search? user with a bad query? automated system? etc. Huge thanks in advance to all!!! Shawn Stonequist Remedy 6.3 EMNS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View Thread ID Details?
Shawn, Have you checked your Escalations that might be designed to run on Monday mornings? Check these and check the queries and actions defined on these. They may be running bad queries on large tables or queries that use fields that are not indexed. Check the queries in both the Run If conditions as well as the Set/Push field if conditions not just on the Escalations but also on filters that might fire as a result of these Escalations. Other than this your guess that there might be a user or a group of users issuing bad queries is also a good guess. API logging might also yield some useful results on operations taking longer to complete. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shawn Stonequist Sent: Monday, October 22, 2007 10:40 AM To: arslist@ARSLIST.ORG Subject: View Thread ID Details? Greetings List!! I'm wondering if there is anyway that can be used to view specific thread IDs. I ask because it seems every Monday, between 8am 10am, our ARServer slows significantly. We've held off doing various Monday Morning reports backups, but without any improvement. Our DB believes that the issue is being caused by a thread, but can't tell which one. I ran our Thread Logging in the System Config, but I only got ID's and when they started (2, but only just after we received the complaint about the Server's performance). Unfortunately, this log doesn't say *what* these threads were doing. It is my hope that, by finding out what these threads are doing (even if I have to start the Thread Logging on the previous Friday, weekends are low-to-no activity anyway) we can determine what is causing this issue- errant search? user with a bad query? automated system? etc. Huge thanks in advance to all!!! Shawn Stonequist Remedy 6.3 EMNS No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.5/1085 - Release Date: 10/22/2007 10:35 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: View Thread ID Details?
Thread logging will only show thread initialization/termination info. To see what the threads are doing via arserver, you have to collect the api logs. You didn't state which platform you are using, but f you want to see at a lower level what the various threads are doing on Solaris, you can use pstack, which prints a stack trace for each lwp for each process. Another approach would be to observe the queue statistics using the Server Statistics. This will probably help you narrow down, to the queue, where to look, if in fact the issue is related to some type of thread locking issue. Axton On 10/22/07, Shawn Stonequist [EMAIL PROTECTED] wrote: Greetings List!! I'm wondering if there is anyway that can be used to view specific thread IDs. I ask because it seems every Monday, between 8am 10am, our ARServer slows significantly. We've held off doing various Monday Morning reports backups, but without any improvement. Our DB believes that the issue is being caused by a thread, but can't tell which one. I ran our Thread Logging in the System Config, but I only got ID's and when they started (2, but only just after we received the complaint about the Server's performance). Unfortunately, this log doesn't say *what* these threads were doing. It is my hope that, by finding out what these threads are doing (even if I have to start the Thread Logging on the previous Friday, weekends are low-to-no activity anyway) we can determine what is causing this issue- errant search? user with a bad query? automated system? etc. Huge thanks in advance to all!!! Shawn Stonequist Remedy 6.3 EMNS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARFPERL v7.1
Getting 390695 : An error has occurred while loading a plug-in. (ARERR 8756) /u01/app/arsystem/bin/arfperl.so: undefined symbol: PL_malloc_mutex AR System Plugin Server Version 7.1.00 Build 200708221849 When trying to run the arfperl plugin Any ideas? Simon Taylor Service Tools Solutions (STS) Engineer Nortel Email [EMAIL PROTECTED] Office +44.1279 402291 (ESN 6 742 2291) Mobile +44.7740.533743 (ESN 748 3743) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARFPERL v7.1
What do the following yield from your server: $ ldd /u01/app/arsystem/bin/arfperl.so $ perl -v Axton Grams On 10/22/07, Simon Taylor [EMAIL PROTECTED] wrote: ** Getting 390695 : An error has occurred while loading a plug-in. (ARERR 8756) /u01/app/arsystem/bin/arfperl.so: undefined symbol: PL_malloc_mutex AR System Plugin Server Version 7.1.00 Build 200708221849 When trying to run the arfperl plugin Any ideas? Simon Taylor Service Tools Solutions (STS) Engineer Nortel Email [EMAIL PROTECTED] Office +44.1279 402291 (ESN 6 742 2291) Mobile +44.7740.533743 (ESN 748 3743) __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARFPERL v7.1
You need to include ar_install_dir/bin in the LD_LIBRARY_PATH variable. # LD_LIBRARY_PATH=/d4/ar/5.0/cruiser/bin:/usr/lib # export LD_LIBRARY_PATH On 10/22/07, Simon Taylor [EMAIL PROTECTED] wrote: ** Getting 390695 : An error has occurred while loading a plug-in. (ARERR 8756) /u01/app/arsystem/bin/arfperl.so: undefined symbol: PL_malloc_mutex AR System Plugin Server Version 7.1.00 Build 200708221849 When trying to run the arfperl plugin Any ideas? Simon Taylor Service Tools Solutions (STS) Engineer Nortel Email [EMAIL PROTECTED] [EMAIL PROTECTED] Office +44.1279 402291 (ESN 6 742 2291) Mobile +44.7740.533743 (ESN 748 3743) __20060125___This posting was submitted with HTML in it___ -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: V7.1 Clients
There are several zip files on the EPD site within one product download for AR System. The one you are looking for is labeled as: AR System Clients: User - Administrator Alert - Windows Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Saturday, October 20, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: V7.1 Clients ** Joe Looking at the zip file, it only contains the server, fbserver and emaild, no clients kind regards shafqat Joe D'Souza [EMAIL PROTECTED] wrote: ** When you download the server products using your support contract login to download upgrades, you should find the client install files too.. If you can't find them, there must be something temporarily wrong with their system.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shafqat Ayaz Sent: Friday, October 19, 2007 9:32 PM To: arslist@ARSLIST.ORG Subject: V7.1 Clients ** Hello List anyone have any idea where i can download the Admin and User Tools for V7.1? Many thanks in advance shafqat Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
[no subject]
You have installed/registered the Help Desk Fixed License to your ARServer, but have you assigned a Help Desk Fixed license to your user, in this case Demo? If memory serves me, the Demo user is the only user on the system after the initial install and is an administrator with a AR System fixed license. All of the OOTB Remedy applications (Help Desk, Asset, Change) require their own special application licenses as well. From what I'm reading here, it looks like you've successfully got the Help Desk application license applied to your server, but you need to verify that a Help Desk License has been granted to the users performing the operation you describe. You can apply the license via the (Remedy preferred method) Remedy Application Configuration link on the Home page as an Administrator, then follow the Configure people link and update the profile for the individual to include the Help Desk fixed license. Alternatively, you can update this person's record via the User form. HTH, Ben From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mauro Monteiro Sent: Thursday, October 18, 2007 8:46 PM To: arslist@ARSLIST.ORG Subject: ** Hi everyone, I have Remedy ARS 6.3 installed on Windows Server 2003 and I have Help Desk Fixed License. I am using the Demo user to update some records (Incident and problem). My problem rises when I try to update some record that the Demo user is not the owner. For instance, if I try to update one record that the Login*+ field is different from Demo I receive the following error message: You must have a Help Desk Fixed License to modify case information. (ARERR 42090) I don't understand because I have this kind of licenses. Does anyone have some idea why it is happen? Cheers, Mauro Monteiro __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Is ARFPERL v7.x for Windows available?
All, I am looking for pre-compiled version of ARFPERL for ARS v7.0 and/or ARS v7.1. Is there a copy out there? Thank You Kamlesh Patel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
RESOLVED: Help with ARERR 552
First, Thank you to everyone who responded, Your thoughts and input helped in determining what to do and what not to do. Interestingly enough, we did modify our user form which upgraded correctly, however we did not modify the group form which did not upgrade correctly. A. Since we were dealing with the Group form we did not feel it was safe to delete the form and risk not being able to get back into the system. B. We could have imported the valid Def from the installation folder and then used the arcache command to create a new administrator group, which would have enabled us to get into the system and then import our groups. We chose not to execute either of these options since there was some risk of not being able to recover the system, a low risk but still a risk. The steps we took to correct this issue were as follows: 1. Identified the columns in the database which were being reported as errors. (C120, C121, and C179) 2. Verified that the columns were not in the T table and were not applicable to the H and C tables. 3. Verified each of the column description entries in the corresponding field_* and view_* tables (In our case all of the related tables contained valid entries for the missing fields) 4. Scheduled a system outage with our users. 5. Shut down the AR System service and backed up the database 6. Created the column entries in the T table 7. Identified and corrected default data for these fields and the default AR Groups. 8. Called BMC and told them to close the ticket, because we have taken care of the problem ourselves. - Original Message From: Dwayne Martin [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, October 22, 2007 6:16:26 AM Subject: Re: Help with ARERR 552 We had a similar problem with the User form after upgrading to 7.1. Support asked if we had customized our User form, which we had. They said to back up the data, download a fresh form definition, and delete and re-import the form and data. That sounded scarey to us. Instead we looked at the message and queried the db for the fieldname of the column in question. Then we copied and deleted that field, saved the form, pasted the field back into the form and saved again. We kept doing that till we no longer got the message. That seems to have fixed the problem. Apparently you are not supposed to customize the User or Group form, but we customized ours six years ago before we knew about the rule. Dwayne Martin James Madison University Original message Date: Sat, 20 Oct 2007 15:53:37 -0500 From: strauss [EMAIL PROTECTED] Subject: Re: Help with ARERR 552 To: arslist@ARSLIST.ORG ** In spite of my recent experiences with Migrator 7.1 between 7.1 servers when the target server is not in development cache mode, if I was in this situation I would try to migrate the Group form from a valid 7.0.01.004 installation to the one that is experiencing problems. Migrator is the only tool I have used that will reliably ADD fields - columns to a table (don't try to remove them), without risking the data or directly editing the form. I have moved data records successfully with it as well, if you had to go in the other direction. In this case you just need the columns added back to the table. You could even do it from a def file of the Group form, if you could get a good one from another server. The only error you might get would be when it tries to update the arsfields table afterwards and finds the existing column ids, but if it fixes the Group table you should be okay - migrator should not create a mismatch between column ids since it maintains the source id unless you tell it to use a new one. It's one more thing to try... Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Saturday, October 20, 2007 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Help with ARERR 552 ** Sorry if this has already been suggested, but have you tried importing the Group form from a def file? If you go to your ARServer installation directory, the Group form def is located in the ...\ARServer\InstallForms\en directory. If you have to delete the Group form, the server should remain operable as it will use the entries in the group_cache table (until the server tries to recache). HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761
Re: arplugin Java Error encounter after applying V701 Patch 4
Thanks Axton! I still could not figure out what is wrong yet. But, it does not seems to be the patch 4 problem. I have a ticket open in BMC Remedy but the tech support is not helpful at all. The support is very very bad now. Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 16, 2007 11:53 To: arslist@ARSLIST.ORG Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 Check the referenced log. Chances are something corrupted the stack. Are you running any custom plug-ins (*.so) with the arplugin server? If so, you may consider attaching a debugger to them and making sure they are not doing bad things. Axton Grams On 10/16/07, PC Wai [EMAIL PROTECTED] wrote: ** Hi Listers, I am having problem in the arplugin after applying the new version 7.0.1 patch 4 from patch 1. # An unexpected error has been detected by HotSpot Virtual Machine: # # SIGSEGV (0xb) at pc=0x080b1e73, pid=15972, tid=3076420256 # # Java VM: Java HotSpot(TM) Server VM (1.4.2_13-b06 interpreted mode) # Problematic frame: # C [arplugin+0x69e73] # # An error report file with more information is saved as hs_err_pid15972.log # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp # ARS 701 patch 4 Red Hat 3 Oracle 10g2 Java 142 The error only occurs when shutting down the server with email engine. Please help! Regards PC Wai Senior Software Specialist NSO/NITO Shared Infrastructure Operations - Remedy TELUS Corporation Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Application-Query-Delete-Entry and server crash...
Jarl, For some reason I actually think this is an old bug that has returned. I would suggest that you push BMC a bit to see if they can find an old bug related to this failure. If they can find it then they should reopen that old bug and tack more time on it. ( IMO ) An old ARSList post also suggests this: Thomas Bean date: Nov 7, 2005 3:50 PM snip In general, these seem to be the basic rules for creating the search qualification for this run process command: 1. The form name parameter does not need to be enclosed in double-quotes unless the form name contains spaces. 2. In the qualification, any fields in the target form need to be referenced by their field ID enclosed in single quotes. Fields from the current form need to be referenced by the field name enclosed by dollar signs, enclosed by double-quotes. 3. Parentheses can be added around qualification elements for clarity. Maybe if you update the action to use field ID's the problem could be avoided? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/22/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Defect SW00275269 is logged for this issue, should be fixed in patch 5... -- Jarl snip -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Saturday, October 20, 2007 3:22 PM To: arslist@ARSLIST.ORG Subject: Application-Query-Delete-Entry and server crash... Hi, We see that the server crash when running this active link: INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow This does a Set Field with a $PROCESS\$ Application-Query-Delete-Entry. If we change the active link to do a Run Process @@:Application-Query-Delete-Entry, this shows up in arerror.log: Failure during an attempt to perform an application command (ARERR 4554)Application-Query-Delete-Entry TMS:Flow .. ARS 7.01 patch 4 Solaris 9 Oracle 9 ITSM7 patch 4 Running patch 2 also crash the server, but then its the notify function that crash the server... -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Urgent - Cannot Get Emails to Send / Receive
Look through the email docs under troubleshooting and run the batch mode. Don't forget to logon to the server with the NT account. This should tell you what error's you are getting. Sometimes this can at least be a temporary workaround. Steve On 10/22/07, Pargeter, Christie [EMAIL PROTECTED] wrote: ** Outlook MAPI -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Baxter, Andrew *Sent:* Sunday, October 21, 2007 6:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive ** What are you using for your email transport? Outlook? SMTP? Thanks, Andrew Baxter Manager, Information Technology -- *From:* Jason Miller *Sent:* Sun 10/21/2007 9:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive ** Is the email service running as a domain user with permission to the mailbox? *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shafqat Ayaz *Sent:* Sunday, October 21, 2007 1:23 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive ** Christie check the email account and the permissions again. this surely means that the ARS server is not contacting the email server. check whether the entries in the config form are properly configured and the passwords are there. But then this should have created errors in the error form, for example unable to log into the Mail server etc. Did the install go ok? worst comes to worst, maybe a re-install of the email engine?? shafqat *Pargeter, Christie [EMAIL PROTECTED]* wrote: ** There are 132 emails waiting to go out 1 to come in. I am not seeing anything in the Email Error Form or the Email stderr.log file. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shafqat Ayaz *Sent:* Sunday, October 21, 2007 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive ** Christie can you create an entry in the email form and see if it goes out, or if it generates an error. thanks shafqat *Pargeter, Christie [EMAIL PROTECTED]* wrote: ** 1. Yes, I was able to send and receive emails on this account on Friday on my old ARS 5.2.1 server. Also, I did test this server last month to make sure it could send emails. At that time I was getting some Java errors. I got Remedy to tell me where to increase the memory java uses and it worked. Now it doesn't. 2. Nothing in the AR System Email Error Logs form. Thank you for asking even basic stuff...I have no idea where this could be broken. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shafqat Ayaz *Sent:* Sunday, October 21, 2007 10:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive ** Hi Christie some basic things to check, I am not sure whether you have checked these or not, your email does not say 1. can you open Outlook on the server and send and recieve a message with the account you have set up? 2. check the email forms, especially the error form, this will give you an idea about what is going on. Any errors there? Kind Regards shafqat *Pargeter, Christie [EMAIL PROTECTED]* wrote: ** I have a brand new NT 6.3 server that I just put into production on Saturday.But my system is not sending or receiving emails. The Email service is starting properly...no error messages. Any ideas? NOTE: I have moved to a new office. My new phone number is: 503-574-3571. *Christie Pargeter * *Weyerhaeuser ** **Documentation Training* mailto:[EMAIL PROTECTED][EMAIL PROTECTED] * **Portland, OR* tel: 503-574-3571 fax: 253-928-1072 __20060125___This posting was submitted with HTML in it___ *Shafqat Ayaz* Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ *Shafqat Ayaz* Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___
Re: Urgent - Cannot Get Emails to Send / Receive - RESOLVED
Thanks. I ended up installing ARS 6.3 p22's email engine and some cleanup got the system working!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Monday, October 22, 2007 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Look through the email docs under troubleshooting and run the batch mode. Don't forget to logon to the server with the NT account. This should tell you what error's you are getting. Sometimes this can at least be a temporary workaround. Steve On 10/22/07, Pargeter, Christie [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Outlook MAPI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Baxter, Andrew Sent: Sunday, October 21, 2007 6:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** What are you using for your email transport? Outlook? SMTP? Thanks, Andrew Baxter Manager, Information Technology From: Jason Miller Sent: Sun 10/21/2007 9:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Is the email service running as a domain user with permission to the mailbox? From: __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Urgent - Cannot Get Emails to Send / Receive
I had an issue with my email and the process was starting but nothing was going out. I run the emailstart.bat file in the aremail directory and I was getting java heap errors. I had to run the process via command line with -Xms256m -Xmx512m before the classpath definition. Mind you everything was working then we had an issue with what turned out to be our spam blocker although they blamed remedy. So I tried reinstalling the aremail and after that the problem occurred. Darrel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Pataray Sent: Monday, October 22, 2007 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Look through the email docs under troubleshooting and run the batch mode. Don't forget to logon to the server with the NT account. This should tell you what error's you are getting. Sometimes this can at least be a temporary workaround. Steve On 10/22/07, Pargeter, Christie [EMAIL PROTECTED] wrote: ** Outlook MAPI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter, Andrew Sent: Sunday, October 21, 2007 6:52 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** What are you using for your email transport? Outlook? SMTP? Thanks, Andrew Baxter Manager, Information Technology From: Jason Miller Sent: Sun 10/21/2007 9:43 PM To: arslist@ARSLIST.ORG Subject: Re: Urgent - Cannot Get Emails to Send / Receive ** Is the email service running as a domain user with permission to the mailbox? From: __20060125___This posting was submitted with HTML in it___ This email may contain material that is confidential, privileged, and/or attorney work product for the sole use of the intended recipient. Any review, reliance, or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: V7.1 Clients
David I must be going completely blind, but I swear I cannot find anything remotely looking like AR System Clients. I can see about half a million BMC products, which I have no interest in, why cannot BMC categorize under product, instead of giving the whole catalog, for example a filter where I can choose Remedy products and get a list of those, and I can then create a list of my favourites?? Many thanks for your help though Shafqat Easter, David [EMAIL PROTECTED] wrote: ** There are several zip files on the EPD site within one product download for AR System. The one you are looking for is labeled as: AR System Clients: User - Administrator Alert - Windows Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. - From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Saturday, October 20, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: V7.1 Clients ** Joe Looking at the zip file, it only contains the server, fbserver and emaild, no clients kind regards shafqat Joe D'Souza [EMAIL PROTECTED] wrote: ** When you download the server products using your support contract login to download upgrades, you should find the client install files too.. If you can't find them, there must be something temporarily wrong with their system.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shafqat Ayaz Sent: Friday, October 19, 2007 9:32 PM To: arslist@ARSLIST.ORG Subject: V7.1 Clients ** Hello List anyone have any idea where i can download the Admin and User Tools for V7.1? Many thanks in advance shafqat Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: V7.1 Clients
for example a filter where I can choose Remedy products and get a list of those, and I can then create a list of my favourites?? Strangely, that's what the EPD site offers. https://webapps.bmc.com/epd/ After accepting the agreements on the first page and continuing to the second, select the Create/Manage My Favorite Downloads button (it's green). Select the products you want to be able to view for download. After hitting continue after that page, you'll be given further ability to filter by operating system and language. After that, and continue you'll see only the files for the products you've selected. For example, for AR System 7.1.00, you'll see: BMC Remedy AR System Server 7.1.00 AR System Approval Server AR System Assignment Engine AR System Clients: User - Administrator Alert - Windows AR System Full Text Search AR System Mid-Tier AR System Server, Flashboards Server, Email Engine Third Party Supplementary Materials Files - 76504 [Not Required to Install this BMC Product] License Information for AR System AR System Documentation Individual Documentation for AR System The third one down is the file that contains the clients. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Monday, October 22, 2007 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: V7.1 Clients ** David I must be going completely blind, but I swear I cannot find anything remotely looking like AR System Clients. I can see about half a million BMC products, which I have no interest in, why cannot BMC categorize under product, instead of giving the whole catalog, for example a filter where I can choose Remedy products and get a list of those, and I can then create a list of my favourites?? Many thanks for your help though Shafqat Easter, David [EMAIL PROTECTED] wrote: ** There are several zip files on the EPD site within one product download for AR System. The one you are looking for is labeled as: AR System Clients: User - Administrator Alert - Windows Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: Saturday, October 20, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: V7.1 Clients ** Joe Looking at the zip file, it only contains the server, fbserver and emaild, no clients kind regards shafqat Joe D'Souza [EMAIL PROTECTED] wrote: ** When you download the server products using your support contract login to download upgrades, you should find the client install files too.. If you can't find them, there must be something temporarily wrong with their system.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shafqat Ayaz Sent: Friday, October 19, 2007 9:32 PM To: arslist@ARSLIST.ORG Subject: V7.1 Clients ** Hello List anyone have any idea where i can download the Admin and User Tools for V7.1? Many thanks in advance shafqat Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh Uncontrollably, And Never Regret anything that made you Smile.. __20060125___This posting was submitted with HTML in it___ Shafqat Ayaz Break the Rules, Forgive Quickly, Kiss
Re: Application-Query-Delete-Entry and server crash...
A workaround in case its a bug and you cannot use the Application-Query-Delete-Entry would be to use Application-Delete-Entry using a AL guide. Use the AL guide to loop through the records that have to be deleted, and pick the Entry ID of each of these records and use the Application-Delete-Entry to delete the individual entries while the workflow runs through that loop.. You may require to build a table field to have that guide run through that loop. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Monday, October 22, 2007 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Query-Delete-Entry and server crash... Jarl, For some reason I actually think this is an old bug that has returned. I would suggest that you push BMC a bit to see if they can find an old bug related to this failure. If they can find it then they should reopen that old bug and tack more time on it. ( IMO ) An old ARSList post also suggests this: Thomas Bean date: Nov 7, 2005 3:50 PM snip In general, these seem to be the basic rules for creating the search qualification for this run process command: 1. The form name parameter does not need to be enclosed in double-quotes unless the form name contains spaces. 2. In the qualification, any fields in the target form need to be referenced by their field ID enclosed in single quotes. Fields from the current form need to be referenced by the field name enclosed by dollar signs, enclosed by double-quotes. 3. Parentheses can be added around qualification elements for clarity. Maybe if you update the action to use field ID's the problem could be avoided? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/22/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Defect SW00275269 is logged for this issue, should be fixed in patch 5... -- Jarl snip -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Saturday, October 20, 2007 3:22 PM To: arslist@ARSLIST.ORG Subject: Application-Query-Delete-Entry and server crash... Hi, We see that the server crash when running this active link: INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow This does a Set Field with a $PROCESS\$ Application-Query-Delete-Entry. If we change the active link to do a Run Process @@:Application-Query-Delete-Entry, this shows up in arerror.log: Failure during an attempt to perform an application command (ARERR 4554)Application-Query-Delete-Entry TMS:Flow .. ARS 7.01 patch 4 Solaris 9 Oracle 9 ITSM7 patch 4 Running patch 2 also crash the server, but then its the notify function that crash the server... -- Jarl No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.5/1085 - Release Date: 10/22/2007 10:35 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Help with redirection which does not break RKM
Listers, I've identified that performing a redirection in Tomcat breaks a specific Remedy Knowledge Management function. We have a requirement to allow an end user to enter the following: https://servername as a URL and be redirected to https://servername/arsys/home. This is more or less a convenience requirement. I've done this under IIS before with no issues. We've since moved to MidTier 7.1 under Tomcat standalone and I've performed the above by modifying index.html under Tomcat\webapps\ROOT as follows: html head meta http-equiv=refresh content=0;URL=https://servernamearsys/home /head body /body /html This too has the desired result as the end user can simply enter https://servername and get to the Remedy login page without issue. The issue by doing this is that it breaks RKM's ability to embed images or attach files to documents. I used the Fiddler application to trace what was going on after setting Tomcat back to regular non-SSL HTTP and saw HTTP 302 errors being thrown when attempting to perform the attachment or image insertion functions. HTTP 302 means that the server is redirecting the user somewhere else to get the content. From an end user's perspective, all is well until they attempt to attach a file or insert an image. Upon performing either of these functions, they simply don't work. When attempting to attach a file, nothing happens. When attempting to insert an image, a red X is displayed. This is something you might encounter on a site with a broken URL to an image. After getting nowhere with BMC support on this, some Google'ing revealed the following: If myapp is a directory (not a web application), Tomcat will send a 302 Error to redirect your browser to http://localhost:8080/myapp/index.jsp. This is completely invisible to the user, so everything looks fine. The problem really occurs if your JSP handles username/password authentication i.e. http://username:[EMAIL PROTECTED]:8080/myapp What happens is that Tomcat will send a 302 to redirect the browser to http://localhost:8080/myapp/index.jsp ... which the browser delightfully does, but upon redirection, the browser doesn't associate the username:password portion with the new URL (possibly due to security issues). So if your index.jsp is handling the authenticate protocol, the browser will pop up a diaglog prompting the user for username/password instead of just logging in as it should. So, when the user attempts to embed an image or add an attachment to an RKM article, their credentials are being stripped and you can see references to an AccessDenied servlet in the Tomcat logs. Therefore, the attempt to attach a file or insert an image silently fails. My question is this: Is there a method to perform the desired redirection that won't effect RKM in the manner described above? I've resorted to abandoning the redirection and, after clearing the cache and restarting Tomcat, the issue goes away. When reinstating the redirection method above, the issue returns. Any ideas? Ben ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
rrrFlash
Has anyone used the free rrrFlash product from RRR? I downloaded the sample a while back and it looks pretty good for something free that requires no install. It would take quite a bit of workflow though. I'm wondering if anyone has implemented their own custom flashboards like his sample. Also wondering if there were any enhancements you can share that maybe you developed in your own app? Thanks, Chad Hall | A c x i o m I n f o r m a t i o n S y s t e m s 501-342-2650 office | 501-472-1379 wireless | 501-342-3911 fax 301 E. Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com ACXIOM(r) WE MAKE INFORMATION INTELLIGENTTM * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Developers _ UK Based
We are looking for a number of Remedy Developers to be based in the UK. Skills: Formal BMC training in Remedy Ver 7 and ITSM 7. The ideal candidate should have at least 3 years experience working on various client sites performing Development, Implementation and Modifications to customer applications. Salary: £35k -£50k depending on experience. Regards, Roy Stark Master Place Ltd Tel:+44 (0)29 2019-5299 Mobile: +44 (0)773 420-6952 Web:http://www.master-place.co.uk Any view or opinions expressed are those of the author and do not necessarily reflect those of Master Place Ltd. This message contains information which is confidential and is intended solely for the use of the individual or entity to which this is addressed and is subject to legal privilege. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message. If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return or destroy the original message. All outgoing messages are scanned by Trend Anti Virus. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with redirection which does not break RKM
My assumption is that you are running mid-tier and RKM on the same Tomcat instance. I have had much better luck running them on their own instances of Tomcat - mid-tier installs 5.5.17 and RKM installs 5.5.20 when you tell them to install their own bundled copy. The primary reason I did this was to prevent RKM / Hummingbird errors from restarting the Tomcat instance that mid-tier depended upon, triggering a new prefetch. Then you would be able to set a redirect for the mid-tier Tomcat and it would not affect the RKM Tomcat. For the pre-production lash up I went even farther, moving RKM to its own box with AIE; there is still a second Tomcat instance on the mid-tier box, but that is for the Kinetic Request web. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Monday, October 22, 2007 2:18 PM To: arslist@ARSLIST.ORG Subject: Help with redirection which does not break RKM ** Listers, I've identified that performing a redirection in Tomcat breaks a specific Remedy Knowledge Management function. We have a requirement to allow an end user to enter the following: https://servername as a URL and be redirected to https://servername/arsys/home. This is more or less a convenience requirement. I've done this under IIS before with no issues. We've since moved to MidTier 7.1 under Tomcat standalone and I've performed the above by modifying index.html under Tomcat\webapps\ROOT as follows: html head meta http-equiv=refresh content=0;URL=https://servernamearsys/home /head body /body /html This too has the desired result as the end user can simply enter https://servername and get to the Remedy login page without issue. The issue by doing this is that it breaks RKM's ability to embed images or attach files to documents. I used the Fiddler application to trace what was going on after setting Tomcat back to regular non-SSL HTTP and saw HTTP 302 errors being thrown when attempting to perform the attachment or image insertion functions. HTTP 302 means that the server is redirecting the user somewhere else to get the content. From an end user's perspective, all is well until they attempt to attach a file or insert an image. Upon performing either of these functions, they simply don't work. When attempting to attach a file, nothing happens. When attempting to insert an image, a red X is displayed. This is something you might encounter on a site with a broken URL to an image. After getting nowhere with BMC support on this, some Google'ing revealed the following: If myapp is a directory (not a web application), Tomcat will send a 302 Error to redirect your browser to http://localhost:8080/myapp/index.jsp. This is completely invisible to the user, so everything looks fine. The problem really occurs if your JSP handles username/password authentication i.e. http://username:[EMAIL PROTECTED]:8080/myapp What happens is that Tomcat will send a 302 to redirect the browser to http://localhost:8080/myapp/index.jsp ... which the browser delightfully does, but upon redirection, the browser doesn't associate the username:password portion with the new URL (possibly due to security issues). So if your index.jsp is handling the authenticate protocol, the browser will pop up a diaglog prompting the user for username/password instead of just logging in as it should. So, when the user attempts to embed an image or add an attachment to an RKM article, their credentials are being stripped and you can see references to an AccessDenied servlet in the Tomcat logs. Therefore, the attempt to attach a file or insert an image silently fails. My question is this: Is there a method to perform the desired redirection that won't effect RKM in the manner described above? I've resorted to abandoning the redirection and, after clearing the cache and restarting Tomcat, the issue goes away. When reinstating the redirection method above, the issue returns. Any ideas? Ben __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Application-Query-Delete-Entry and server crash...
I've seen this bug before and a better work around is to put a filter on the form to delete entry after all the other workflow is done... no loop needed. ISS03154144. R _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, October 22, 2007 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Query-Delete-Entry and server crash... ** A workaround in case its a bug and you cannot use the Application-Query-Delete-Entry would be to use Application-Delete-Entry using a AL guide. Use the AL guide to loop through the records that have to be deleted, and pick the Entry ID of each of these records and use the Application-Delete-Entry to delete the individual entries while the workflow runs through that loop.. You may require to build a table field to have that guide run through that loop. Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black Sent: Monday, October 22, 2007 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Application-Query-Delete-Entry and server crash... Jarl, For some reason I actually think this is an old bug that has returned. I would suggest that you push BMC a bit to see if they can find an old bug related to this failure. If they can find it then they should reopen that old bug and tack more time on it. ( IMO ) An old ARSList post also suggests this: Thomas Bean date: Nov 7, 2005 3:50 PM snip In general, these seem to be the basic rules for creating the search qualification for this run process command: 1. The form name parameter does not need to be enclosed in double-quotes unless the form name contains spaces. 2. In the qualification, any fields in the target form need to be referenced by their field ID enclosed in single quotes. Fields from the current form need to be referenced by the field name enclosed by dollar signs, enclosed by double-quotes. 3. Parentheses can be added around qualification elements for clarity. Maybe if you update the action to use field ID's the problem could be avoided? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/22/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Defect SW00275269 is logged for this issue, should be fixed in patch 5... -- Jarl snip -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: Saturday, October 20, 2007 3:22 PM To: arslist@ARSLIST.ORG Subject: Application-Query-Delete-Entry and server crash... Hi, We see that the server crash when running this active link: INT:CHGTMS:CRQ:ChangeSequence_OneLevelUp_ReBuildFlow This does a Set Field with a $PROCESS\$ Application-Query-Delete-Entry. If we change the active link to do a Run Process @@:Application-Query-Delete-Entry, this shows up in arerror.log: Failure during an attempt to perform an application command (ARERR 4554)Application-Query-Delete-Entry TMS:Flow .. ARS 7.01 patch 4 Solaris 9 Oracle 9 ITSM7 patch 4 Running patch 2 also crash the server, but then its the notify function that crash the server... -- Jarl __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Midtier error; ARERR 9215
Hello all, AR mid-tier 7.x on Win2003, Tomcat 5.5 Users are being presented with the login screen, when they try to login, they see ARERR 9215. The Mid-tier config tool works perfectly though. Not a lot of reading material out there on this one. I know a lot of others have seen this, how did you get by it? Thanks. Troy __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with redirection which does not break RKM
Thanks for the suggestion Chris. I'd thought about running separate Tomcat instances, one for each application, but have never done anything like that before. Any gotchas to maintaining separate instances? What's all involved to set them up initially, just running the RKM and MidTier installers? Further, I did notice that RKM bundles Tomcat 5.5.20 whilst MidTier uses 5.5.17. My preference has been to install MidTier first, then RKM. So when it comes to installing RKM, I tell it to use Tomcat but not to install it and that I'll setup everything manually. I did perform a setup once under the guidance of Darren Twede with KMXperts/BMC where, when attempting to solve the image/attachment issue only and not knowing about the redirection bug, he told me to install RKM first, and then the MidTier. The only thing about this that left a bad taste in my mouth was that the RKM installer does a silent Tomcat install and does not let you choose where it'll be located (e.g. it forces C:\Program Files\). Has this been your experience as well? We typically have a small C: partition as just the OS and create a large D: partition for all applications. I do have a virtual machine I can play with though, so I'm open to the dual Tomcat instance scenario you mentioned. Do you notice any performance improvements/penalties running two Tomcat instances for MidTier/RKM versus a single instance? How do you get both instances to listen on the same port? Ben From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, October 22, 2007 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: Help with redirection which does not break RKM My assumption is that you are running mid-tier and RKM on the same Tomcat instance. I have had much better luck running them on their own instances of Tomcat - mid-tier installs 5.5.17 and RKM installs 5.5.20 when you tell them to install their own bundled copy. The primary reason I did this was to prevent RKM / Hummingbird errors from restarting the Tomcat instance that mid-tier depended upon, triggering a new prefetch. Then you would be able to set a redirect for the mid-tier Tomcat and it would not affect the RKM Tomcat. For the pre-production lash up I went even farther, moving RKM to its own box with AIE; there is still a second Tomcat instance on the mid-tier box, but that is for the Kinetic Request web. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Monday, October 22, 2007 2:18 PM To: arslist@ARSLIST.ORG Subject: Help with redirection which does not break RKM ** Listers, I've identified that performing a redirection in Tomcat breaks a specific Remedy Knowledge Management function. We have a requirement to allow an end user to enter the following: https://servername as a URL and be redirected to https://servername/arsys/home. This is more or less a convenience requirement. I've done this under IIS before with no issues. We've since moved to MidTier 7.1 under Tomcat standalone and I've performed the above by modifying index.html under Tomcat\webapps\ROOT as follows: html head meta http-equiv=refresh content=0;URL=https://servernamearsys/home /head body /body /html This too has the desired result as the end user can simply enter https://servername and get to the Remedy login page without issue. The issue by doing this is that it breaks RKM's ability to embed images or attach files to documents. I used the Fiddler application to trace what was going on after setting Tomcat back to regular non-SSL HTTP and saw HTTP 302 errors being thrown when attempting to perform the attachment or image insertion functions. HTTP 302 means that the server is redirecting the user somewhere else to get the content. From an end user's perspective, all is well until they attempt to attach a file or insert an image. Upon performing either of these functions, they simply don't work. When attempting to attach a file, nothing happens. When attempting to insert an image, a red X is displayed. This is something you might encounter on a site with a broken URL to an image. After getting nowhere with BMC support on this, some Google'ing revealed the following: If myapp is a directory (not a web application), Tomcat will send a 302 Error to redirect your browser to http://localhost:8080/myapp/index.jsp. This is completely invisible to the user, so everything looks fine. The problem really occurs if your JSP handles username/password authentication
Re: Midtier error; ARERR 9215
which patch u hv currently applied? On 10/23/07, Troy Sasso [EMAIL PROTECTED] wrote: Hello all, AR mid-tier 7.x on Win2003, Tomcat 5.5 Users are being presented with the login screen, when they try to login, they see ARERR 9215. The Mid-tier config tool works perfectly though. Not a lot of reading material out there on this one. I know a lot of others have seen this, how did you get by it? Thanks. Troy __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Regards Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Midtier error; ARERR 9215
Troy, What is the URL you are using to log into the Mid-Tier... Is it any different from http://MidTierServerName/arsys/home? If I remember right this error occurs when you save the login page after it has redirected to your favorites and you try to open your favorite. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Troy Sasso Sent: Monday, October 22, 2007 3:53 PM To: arslist@ARSLIST.ORG Subject: Midtier error; ARERR 9215 Hello all, AR mid-tier 7.x on Win2003, Tomcat 5.5 Users are being presented with the login screen, when they try to login, they see ARERR 9215. The Mid-tier config tool works perfectly though. Not a lot of reading material out there on this one. I know a lot of others have seen this, how did you get by it? Thanks. Troy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Midtier error; ARERR 9215
Troy, We fought with something along these lines when we upgraded to 7.x. There is an authentication error which is present in the 7.0 software, we upgraded to 7.0.1 patch 4 which resolved the issue. However, 7.0.1 P4 has a few issues of it's own. Things we have found so far, timestamp qualifications for Crystal Reports generated in an active link cause a Crystal Reports formula error, and the delete button on the alert list is only visible to administrators. Both of these issues have confirmed bug reports and will hopefully be resolved with Patch 5. HTH's Dave - Original Message From: Troy Sasso [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, October 22, 2007 1:53:04 PM Subject: Midtier error; ARERR 9215 Hello all, AR mid-tier 7.x on Win2003, Tomcat 5.5 Users are being presented with the login screen, when they try to login, they see ARERR 9215. The Mid-tier config tool works perfectly though. Not a lot of reading material out there on this one. I know a lot of others have seen this, how did you get by it? Thanks. Troy __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Midtier error; ARERR 9215
I've also seen this behavior when using a bookmark to go to the mid-tier.
I did find a KB article about this some months ago, and the fix is
to add this code to the bottom on login.jsp, just before the /body
tag.
%
String returnBack = (String) session.getAttribute(returnBack);
if (returnBack == null || returnBack == )
{
String target_url = /arsys/apps/ar_server/CustomerAccessInterface/;
session.setAttribute(returnBack, target_url);
}
%
where target_url is where you want the user to be taken after login.
In my case, the default is the customer access interface (Remedy
Customer support).
If you wanted the default to be the Home Page form, use
String target_url = /arsys/home;
HTH
Mike
On 10/22/07, Joe D'Souza [EMAIL PROTECTED] wrote:
**
Troy,
What is the URL you are using to log into the Mid-Tier... Is it any
different from http://MidTierServerName/arsys/home? If I
remember right this error occurs when you save the login page after it has
redirected to your favorites and you try to open your favorite.
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Troy Sasso
Sent: Monday, October 22, 2007 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Midtier error; ARERR 9215
Hello all,
AR mid-tier 7.x on Win2003, Tomcat 5.5
Users are being presented with the login screen, when they try to login,
they see ARERR 9215. The Mid-tier config tool works perfectly though.
Not a lot of reading material out there on this one. I know a lot of others
have seen this, how did you get by it?
Thanks.
Troy
__20060125___This posting was
submitted with HTML in it___
___
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Answers Are
refreshing a ticket?
Hello everyone: I have a an active link that fires a push fields into a supporting form when the user clicks a button. Depending on some workflow, pushing to this supporting form may trigger further workflow which might in some cases push data back into the record the user clicked the button from. Resulting in the someone else has modified this record state. I call the commit changes action before I push the data to the supporting form. However, I need a way, once everything finishes firing, to force the client to reload the record that is currently being modified. Amazingly, there appears to be no run-process action for this? I thought for sure there'd be something like that. Does anyone know a way to have an active link reload the current record? Or any better solution to my problem? thanks everyone, -Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with redirection which does not break RKM
I recall the silent install within RKM defaulting to C:\Program files, but after years of watching Windows updates grow and grow until the C: drive fills up (on machines built like yours), I have been building my new web servers with one big C: drive, period, so that isn't an issue for me now. If it were, I would install Tomcat first from some other source - in the path I required, then make sure it was the only Tomcat instance running when I ran the RKM installer. No, RKM and mid-tier cannot share the same port, because the second instance will not even start on 8080 if another is already running there. Since you are going to set all active link references to RKM manually, you can use whatever port you want. The only downside to running two (or more) instances of Tomcat on the same server is that only ONE gets to use the little Configure Tomcat applet to manage it, normally the first one installed. My understanding is that it is just a wrapper on the first instance of Tomcat installed; the rest have to be managed simply as Windows services as long as they are installed that way. You have to set the memory allocations directly in the registry for the other instances without the assistance of the Apache Tomcat Properties dialog box. Since you are providing separate memory allocations to the Tomcat instances under mid-tier and RKM, there is no competing for resources if the box has enough RAM. I had been giving each instance between 512 or 1024 and 1536, but have scaled back to 512 and 1024 on the current test mid-tier based upon the latest performance tuning guide for BSM. I don't remember seeing mid-tier use more than 6 or 700 mb anyway (during a prefetch of multiple applications - no longer supported in 7.1). It might if I had dozens of simultaneous users, but we will run out of licenses first. Usually it is running closer to 400-500 mb of RAM for mid-tier; RKM is at only at about 80 mb. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Monday, October 22, 2007 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: Help with redirection which does not break RKM ** Thanks for the suggestion Chris. I'd thought about running separate Tomcat instances, one for each application, but have never done anything like that before. Any gotchas to maintaining separate instances? What's all involved to set them up initially, just running the RKM and MidTier installers? Further, I did notice that RKM bundles Tomcat 5.5.20 whilst MidTier uses 5.5.17. My preference has been to install MidTier first, then RKM. So when it comes to installing RKM, I tell it to use Tomcat but not to install it and that I'll setup everything manually. I did perform a setup once under the guidance of Darren Twede with KMXperts/BMC where, when attempting to solve the image/attachment issue only and not knowing about the redirection bug, he told me to install RKM first, and then the MidTier. The only thing about this that left a bad taste in my mouth was that the RKM installer does a silent Tomcat install and does not let you choose where it'll be located (e.g. it forces C:\Program Files\). Has this been your experience as well? We typically have a small C: partition as just the OS and create a large D: partition for all applications. I do have a virtual machine I can play with though, so I'm open to the dual Tomcat instance scenario you mentioned. Do you notice any performance improvements/penalties running two Tomcat instances for MidTier/RKM versus a single instance? How do you get both instances to listen on the same port? Ben _ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, October 22, 2007 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: Help with redirection which does not break RKM My assumption is that you are running mid-tier and RKM on the same Tomcat instance. I have had much better luck running them on their own instances of Tomcat - mid-tier installs 5.5.17 and RKM installs 5.5.20 when you tell them to install their own bundled copy. The primary reason I did this was to prevent RKM / Hummingbird errors from restarting the Tomcat instance that mid-tier depended upon, triggering a new prefetch. Then you would be able to set a redirect for the mid-tier Tomcat and it would not affect the RKM Tomcat. For the pre-production lash up I went even farther, moving RKM to its own box with AIE; there is still a second Tomcat instance on the mid-tier box, but that is for the Kinetic Request web. Christopher Strauss, Ph.D. Remedy
Re: ARFPERL v7.1
RHEL Linux x86_64 Had 64 bit perl installed Installed the 32 bit libraries since ARS couldnt see the 64 bit shared object i built. Recompiled and linked using 32 bit libraries. So i now have a 32 bit shared object. ARS env variables LD_LIBRARY_PATH=:/u01/app/arsystem/bin: /usr/lib/oracle/10.2.0.3/client/lib: /usr/java/jdk1.5.0_13/jre/lib/i386/native_threads: /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE [EMAIL PROTECTED] bin]$ file arfperl.so arfperl.so: ELF 32-bit LSB shared object, Intel 80386, version 1 (SYSV), not stripped ldd arfperl.so linux-gate.so.1 = (0xe000) libperl.so = /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so (0xf7ec4000) libnsl.so.1 = /lib/libnsl.so.1 (0xf7e88000) libpthread.so.0 = /lib/tls/i686/libpthread.so.0 (0xf7e77000) libc.so.6 = /lib/tls/i686/libc.so.6 (0xf7d63000) libresolv.so.2 = /lib/libresolv.so.2 (0xf7d51000) libdl.so.2 = /lib/libdl.so.2 (0xf7d4c000) libm.so.6 = /lib/tls/i686/libm.so.6 (0xf7d29000) libcrypt.so.1 = /lib/libcrypt.so.1 (0xf7cfc000) libutil.so.1 = /lib/libutil.so.1 (0xf7cf8000) /lib/ld-linux.so.2 (0x56555000) I thought the above looked good since it all points to the 32 bit libraries. Makefile looks like:- -START MAKE PLUGIN = arfperl.so OBJECTS = arfperl.o PERL_ARCH = linux-i386 PERL_DIR = /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/ ARS_DIR = /u01/app/arsystem/api/include RM = rm -f #CFLAGS=-m32 CPPFLAGS=-m32 CCASFLAGS=-m32 LDFLAGS=-L/usr/lib -L/lib \ # Compiler flags. CC = gcc CFLAGS = -m32 -D_REENTRANT -D_FILE_OFFSET_BITS=64 -D_GNU_SOURCE -g -fPIC -fno-strict-aliasing -mno-align-double -shared #CFLAGS = -g -fPIC -mno-align-double -shared -D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe LDFLAGS = --verbose -t -shared # #CPPFLAGS = -I../../../include -I$(PERL_DIR) -I$(ARS_DIR) CPPFLAGS = -m32 -I/usr/local/include -I/usr/include/gdbm -I../../../include -I$(PERL_DIR) -I $(ARS_DIR) -R$(PERL_DIR) #LDLIBS = -lperl -lnsl -lw -lpthread LDLIBS = -lperl -lnsl -lpthread # Standard targets. all: $(PLUGIN) $(PLUGIN): $(OBJECTS) $(CC) $(CPPFLAGS) -o $(PLUGIN) $(OBJECTS) $(LDFLAGS) $(LDLIBS) clean: $(RM) $(PLUGIN) $(OBJECTS) core -END MAKE -START PERL -V - Summary of my perl5 (revision 5 version 8 subversion 5) configuration: Platform: osname=linux, osvers=2.6.9-22.18.bz155725.elsmp, archname=x86_64-linux-thread-multi uname='linux hs20-bc1-3.build.redhat.com 2.6.9-22.18.bz155725.elsmp #1 smp thu nov 17 15:34:08 est 2005 x86_64 x86_64 x86_64 gnulinux ' config_args='-des -Doptimize=-O2 -g -pipe -m64 -Dversion=5.8.5 -Dmyhostname=localhost [EMAIL PROTECTED] -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Dlibpth=/usr/local/lib64 /lib64 /usr/lib64 -Dprivlib=/usr/lib/perl5/5.8.5 -Dsitelib=/usr/lib/perl5/site_perl/5.8.5 -Dvendorlib=/usr/lib/perl5/vendor_perl/5.8.5 -Darchlib=/usr/lib64/perl5/5.8.5/x86_64-linux-thread-multi -Dsitearch=/usr/lib64/perl5/site_perl/5.8.5/x86_64-linux-thread-multi -Dvendorarch=/usr/lib64/perl5/vendor_perl/5.8.5/x86_64-linux-thread-mult i -Darchname=x86_64-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0' hint=recommended, useposix=true, d_sigaction=define usethreads=define use5005threads=undef useithreads=define usemultiplicity=define useperlio=define d_sfio=undef uselargefiles=define usesocks=undef use64bitint=define use64bitall=define uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm', optimize='-O2 -g -pipe -m64', cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing -pipe -I/usr/local/include -I/usr/include/gdbm' ccversion='', gccversion='3.4.6 20060404 (Red Hat 3.4.6-2)', gccosandvers='' intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16 ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=8, prototype=define Linker and Libraries: ld='gcc', ldflags ='' libpth=/usr/local/lib64 /lib64 /usr/lib64 libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc libc=/lib/libc-2.3.3.so, so=so, useshrplib=true, libperl=libperl.so gnulibc_version='2.3.4' Dynamic Linking:
Re: 6.3 vs 7.0.1 slowness
Thanks for the info Joe, The suggestions didn't help so it looks like I'm going to have to roll it back to 6.3 Can't have the CEO trying to use the application and the only explanation I have for why it's taking 5x longer is because we upgraded lol. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, October 18, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: 6.3 vs 7.0.1 slowness ** If you have just performed an upgrade, you might want to flush your transaction logs. When transaction logs are full it usually slows down the response from the database. Log into the SQL Query Analyzer or any other SQL client tool you have that you run your SQL transactions when necessary. Then run the following to flush your transaction logs assuming the name of your AR System database is ARSystem Backup log ARSystem with truncate_only; This would truncate your transaction logs. After this as an optional step, you might want to shrink the database too and then resize both the data and log files for the ARSystem database. Give it sufficient free space for the data file, and keep the transaction log file to about at least half the size of the log files. (You can perform the shrink and the resize operations using the MS-SQL Enterprise manager) Cheers Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Wheeler, Dylan Sent: Thursday, October 18, 2007 6:28 PM To: arslist@ARSLIST.ORG Subject: 6.3 vs 7.0.1 slowness ** Does 7x require a hefty server? I have a server that we upgraded from 6.3 to 7.0.1. One of my refreshes was a bit lagging before but now it is a lot slower. It's a Dual 2.8G Xeon HT box with 4G of RAM, local MS SQL install. Right now it's pretty much a development box with only 1 or 2 people connecting to it. I have a display only form on there that has a table. The table refresh on 6.3 patch 21 took about 2-3 minutes. That was expected though because of all I was doing with it. Building a pretty hefty query and then displaying about 2500 records with no paging. With the box now on 7.0.1 patch 4 with the same code, same amount of records, the table refresh takes about 15 minutes. I also notice that if I use the 7.0.1 or 7.1 admin and client tool to connect to my 6.3 boxes it takes a lot longer to perform things then with my 6.3 tools. Curious if it's just me or if others are seeing this as well. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: arplugin Java Error encounter after applying V701 Patch 4
If you were on Solaris, I would say use the libumem memory allocator, but I don't know of an equivalent for Linux. libumem is nice because it makes it very easy to track down what corrupts the stack, as it forces a core dump and exits on a bad operation, from which you can get a stack trace. You can even step through the operations if you can reproduce the problem, viewing the data and function calls using mdb (or was it dbx). Axton On 10/22/07, PC Wai [EMAIL PROTECTED] wrote: Thanks Axton! I still could not figure out what is wrong yet. But, it does not seems to be the patch 4 problem. I have a ticket open in BMC Remedy but the tech support is not helpful at all. The support is very very bad now. Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 16, 2007 11:53 To: arslist@ARSLIST.ORG Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 Check the referenced log. Chances are something corrupted the stack. Are you running any custom plug-ins (*.so) with the arplugin server? If so, you may consider attaching a debugger to them and making sure they are not doing bad things. Axton Grams On 10/16/07, PC Wai [EMAIL PROTECTED] wrote: ** Hi Listers, I am having problem in the arplugin after applying the new version 7.0.1 patch 4 from patch 1. # An unexpected error has been detected by HotSpot Virtual Machine: # # SIGSEGV (0xb) at pc=0x080b1e73, pid=15972, tid=3076420256 # # Java VM: Java HotSpot(TM) Server VM (1.4.2_13-b06 interpreted mode) # Problematic frame: # C [arplugin+0x69e73] # # An error report file with more information is saved as hs_err_pid15972.log # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp # ARS 701 patch 4 Red Hat 3 Oracle 10g2 Java 142 The error only occurs when shutting down the server with email engine. Please help! Regards PC Wai Senior Software Specialist NSO/NITO Shared Infrastructure Operations - Remedy TELUS Corporation Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: arplugin Java Error encounter after applying V701 Patch 4
We had a problem with arplugin when processing SRM data. It finally stopped when our server's virtual image completely crashed and burned. Since rebuilding the VM, it hasn't recurred. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, October 22, 2007 7:00 PM To: arslist@ARSLIST.ORG Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 If you were on Solaris, I would say use the libumem memory allocator, but I don't know of an equivalent for Linux. libumem is nice because it makes it very easy to track down what corrupts the stack, as it forces a core dump and exits on a bad operation, from which you can get a stack trace. You can even step through the operations if you can reproduce the problem, viewing the data and function calls using mdb (or was it dbx). Axton On 10/22/07, PC Wai [EMAIL PROTECTED] wrote: Thanks Axton! I still could not figure out what is wrong yet. But, it does not seems to be the patch 4 problem. I have a ticket open in BMC Remedy but the tech support is not helpful at all. The support is very very bad now. Regards PC -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, October 16, 2007 11:53 To: arslist@ARSLIST.ORG Subject: Re: arplugin Java Error encounter after applying V701 Patch 4 Check the referenced log. Chances are something corrupted the stack. Are you running any custom plug-ins (*.so) with the arplugin server? If so, you may consider attaching a debugger to them and making sure they are not doing bad things. Axton Grams On 10/16/07, PC Wai [EMAIL PROTECTED] wrote: ** Hi Listers, I am having problem in the arplugin after applying the new version 7.0.1 patch 4 from patch 1. # An unexpected error has been detected by HotSpot Virtual Machine: # # SIGSEGV (0xb) at pc=0x080b1e73, pid=15972, tid=3076420256 # # Java VM: Java HotSpot(TM) Server VM (1.4.2_13-b06 interpreted mode) # Problematic frame: # C [arplugin+0x69e73] # # An error report file with more information is saved as hs_err_pid15972.log # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp # ARS 701 patch 4 Red Hat 3 Oracle 10g2 Java 142 The error only occurs when shutting down the server with email engine. Please help! Regards PC Wai Senior Software Specialist NSO/NITO Shared Infrastructure Operations - Remedy TELUS Corporation Inc. __20060125___This posting was submitted with HTML in it___ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: refreshing a ticket?
Andrew, There is a fairly simple way to do this. You need to refresh the table field with the field ID 1020. The run process PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done. I think that should work for any window OPERATION except Dialog. (but that OPERATION should not produce the error that you mentioned. So I think you should be ok.) BTW: You did not mention what ARS version your on. So my suggestion should work in v6.3 and above. (Maybe in an earlier version too, but I did not check.) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 10/22/07, Andrew Hicox [EMAIL PROTECTED] wrote: Hello everyone: I have a an active link that fires a push fields into a supporting form when the user clicks a button. Depending on some workflow, pushing to this supporting form may trigger further workflow which might in some cases push data back into the record the user clicked the button from. Resulting in the someone else has modified this record state. I call the commit changes action before I push the data to the supporting form. However, I need a way, once everything finishes firing, to force the client to reload the record that is currently being modified. Amazingly, there appears to be no run-process action for this? I thought for sure there'd be something like that. Does anyone know a way to have an active link reload the current record? Or any better solution to my problem? thanks everyone, -Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AR not selecting groups from User form after AREA login
Hi, I am writing a simple AREA plugin that validates a user based on theIPof the Mid-Tier machine. The validation seems to be working ok, butthe user does not get giventhe groups correctly. I have filled in theresponse correctly based onthe instructions in the manuals... (*response)-groups = NULL; ... which, according to the manual, tells Remedy to use the groupsinthe User form for this user name. This doesn't seem to be happening.Does anyone know if there are setting elsewhere that are requiredtotell Remedy that the groups need to come from the User form? Cheers Simon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
