Re: AIE configuration
Hi Surya, You don't have to create .dat .tbl file to import external source to CMDB. Just prepare your data in any spreadsheet, DON'T use any space on column name and convert it to .csv file. For filename.csv, the command is: filehelper -ax server -al User -ap passwd -fn filename -d (note: remove the .csv extension) It will create the .tbl file of the data and submit entry to EIE:VendorFieldNames form Kurniadi On Thu, May 8, 2008 at 11:46 AM, surya4u [EMAIL PROTECTED] wrote: is anyone in your company pulled external source records into cmdb? can you please send me the steps you followed to pull records into ar forms? have you used .dat,.tbl? you know how to create .dat file? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITIL Remedy
The ITSM 7 generation of Remedy have made several senior Remedy developers to rethink if they want to continue working in the ARS Environment. Senior account managers, sales and pre-sales people are selling to their clients that that customization is something the client should not do. Everything that needs to be fixed will be fixed in patches generated by BMC. Some clients have had bad experience with upgrades and over customized sites. Personally I think BMC are on a wrong path with their direction with their no customization attitude and their use of patches. It can easily backfire. Long time consultants are turning into configuration slaves, foundation data loaders and the never ending patch players. Personally I am not happy the direction of my profession. One of the best selling functionalities of ARS has been the quick development time and easy customization to meet most requirements. Patches need to be more transparent. All workflow changes must be documented or the code available for local review. ~Terje From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Tue 06/05/2008 07:38 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** I agree with you on the patches, Shawn. It may be easier to use, but I can't imagine telling a customer (or my manager) that I want to install a patch, though I have no idea what effect that patch will have because I don't know the contents. Surely there's some ITIL practice being violated here. I don't think hoping for the best is part of a standard Release or Change Management process. Perhaps someone at BMC could shed some light on why they are using such a process? Rick On Tue, May 6, 2008 at 11:29 AM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** Scott, You are correct, but BMC sales folks often tell you that you either shouldn't customize or that there is no need to. They also like to push for any customizations, even small cosmetic ones, being something you should hire BMC Professional Services to do. On the other hand, BMC themselves have made ITSM much harder to customize, and has made the patches less transparent. It was much easier to maintain customizations when you could manually install a patch by importing a .def file and see what was going to happen before you do it. With the new method, you basically just have to click next a few times and hope for the best. I think BMC went this route strategically in order to make it easier for novices to install patches. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, May 06, 2008 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** Kevin, I do not think that if you customize ITSM 7 that you are breaking BMC's rules. At the BMC User World in Vancouver, one of the pre-conference tutorials (a tutorial developed and taught by BMC) was title In-depth Analysis into Best Practices of BMC Remedy IT Service Management 7.x.. Lesson 5 of the tutorial is titled Customizing ITSM Applications. The lesson even describes how to customize the Incident Management Process Flow. I've never heard anything about BMC not supporting a customized ITSM 7 application, nor have I seen any communication from BMC, written or otherwise, that states you are not to customize the apps. By the way, I would be considered both an AR Server application developer and an ITSM implementer. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com http://www.itprophets.com/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen Sent: Tuesday, May 06, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ** There seems to be a smoldering issue here. In previous versions, you could customize the dickens out of the ootb applications (To fit your business needs). However now with ITSM 7, customization is a four letter word. You are allowed to configure it, but if want to customize it you are breaking BMC's rules. It seems like there is a line being drawn in the sand between the AR Server application developers and the ITSM implementers. Is this thread now really about ITIL and ITSM? Just a reminder, this is the direction BMC is making with it's product line. You may like it, you may hate it, either way it's a product we have to support. Kathy, Was your question answered to your satisfaction? Kevin P.
Re: Changing a Field to Required
Louis Cobuccio wrote: Good Afternoon List, I've been asked to make a Work Info entry required when a Change Ticket has been moved to a status of Completed. I thought it might be easiest to make the z1D_Summary required on the Dialog View - Close view. But it seem that the Field Change Function doesn't allow for making a field required, just visable and font changes seem to be the only changes allowed. I also tried creating a simple error message active link but it is firing after all the Completed workflow function fires. The error messages comes up but ticket shows Completed even though no entry was made. Any thoughts would be great. We run AR applications and System v 7.0.01 patch 006, all on Windows 2003 Servers and MS SQL 2005. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Hi,Louis, Please check all the OOBX active links and filters which are fired as per your Execute On Execute Cond. Is there any having the same order condition.Also check for the database name of Status field which you want to change it to required field on Completed(status)? Definitely there will be conflict between Execution Orders. Hope this helps. *Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Date/time format in MS SQL Server reports is not in a readable format (Epoch date).
Hi everyone, This issue is specifically for the Diary fields. When diary fields are displayed in MS SQL Server reports, is there a way that we can identify the date/time from the rest of the data and format it as Date/ Time format? Example Problem Log report: - Problem Log 1209364923 ramirec2 Ticket submitted with the following initial values: problem description = Testing for Status Bar in TT form problem area = ADM Outsourcing-Remedy-Application priority = Other assignee = Chidmark Ramirez notify by = Contact Profile support level = 2 business critical = No ETF/UOM = 0 1209364923 telalert TelAlert: AlertID=9770, Recipient/PIN=ramirec2, Alert Status = Accepted 1209365370 ramirec2 Testing only. System Note: Status was changed to Closed --- Note: We have no problem converting date/time fields into date/time format - ONLY for date/time in Diary fields. Thanks in advance for your help. Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Create incident through email
Saravanan Palaniappan wrote: ** All, I have a requirement of creating incident in ITSM through the email. Is there any out of box functionality available in ITSM to create ticket via email? Please let me know how to do if it is found. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *Hi Saravanan,* we can create an incident through Email Engine. First we will configure the foundation data, then there is a form called EMAIL:Message form provided by Email Engine. Now we will do customization, simply write 2-3 filter, One filter for Validate CTM:People Information. And second filter like push fields from Email Message form to Intermediate form of HPD:Incident Form. In this way we can create an incident on Help desk. Hope this helps... *Regards, Sandeep Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Traversing from one page to other
Hello, Is there some way to know the previous page in Remedy , while traversing from one page to other. From the Home Page, I want that on clicking Remedy Requester (link), two different pages should be opened, based on some value specific to the USER. But as there is no flow written on Home Page for opening Remedy Requester, So we have to write the flow on opening of Remedy Requester. However on refreshing the Remedy Requester form the flow written by us for opening of another page also runs. How can I overcome this problem? Regards Sanjana ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Jase, Did you check the Select Status Values dialog which you can access in Console Functions? In there I would verify that Incident is set to All Open Incidents. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, May 07, 2008 5:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console ** I am hoping someone from the Cavalry shows up.. :):):) I don't mind debugging, but feel sure someone else has run across this little bugger before.. :) Thanks again to all, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Oh, yeah, I remember now. Those EXTERNAL calls are nice workflow, but a pain to debug. Sounds like you're on the right track as far as figuring that out. Good luck, unless someone rides to the rescue and just tells you the answer. Rick On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$), checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a workflow log and see when z1d_ExternalQualString' is being set and by what workflow. Since this is straight out of the box, I presumed someone else may have seen this behavior. Any other ideas? Thanks Much, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Traversing from one page to other
Since you are basing this on a value specific to the user, why not just set the active link that opens the form to use a qualifier with that user value and then set the if/else actions accordingly? Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanjana AGARWAL Sent: Thursday, May 08, 2008 6:31 AM To: arslist@ARSLIST.ORG Subject: Traversing from one page to other Hello, Is there some way to know the previous page in Remedy , while traversing from one page to other. From the Home Page, I want that on clicking Remedy Requester (link), two different pages should be opened, based on some value specific to the USER. But as there is no flow written on Home Page for opening Remedy Requester, So we have to write the flow on opening of Remedy Requester. However on refreshing the Remedy Requester form the flow written by us for opening of another page also runs. How can I overcome this problem? Regards Sanjana ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Did you try clicking on the all my groups or selected groups link under the console view tab? If you're a member of multiple support groups, you might only be seeing the ones that are selected in that menu. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, May 07, 2008 5:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console ** I am hoping someone from the Cavalry shows up.. :):):) I don't mind debugging, but feel sure someone else has run across this little bugger before.. :) Thanks again to all, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Oh, yeah, I remember now. Those EXTERNAL calls are nice workflow, but a pain to debug. Sounds like you're on the right track as far as figuring that out. Good luck, unless someone rides to the rescue and just tells you the answer. Rick On Wed, May 7, 2008 at 2:37 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hi Rick, I checked that prior and no it didn''t, the qual is = EXTERNAL( $z1D_ExternalQualString$), checked further and that field isn't even on the Overview Console so, I thought it would be set through workflow, I viewed all associated workflow with the form, and still nada. I am going to run a workflow log and see when z1d_ExternalQualString' is being set and by what workflow. Since this is straight out of the box, I presumed someone else may have seen this behavior. Any other ideas? Thanks Much, Jase On 5/7/08, Rick Cook [EMAIL PROTECTED] wrote: ** Jase, did the Qualification on the Overview Console (table field) shed any light on this for you? Rick On Wed, May 7, 2008 at 2:11 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Create incident through email
Saravanan, The e-mail engine documentation has instructions on setting this up (see page 150 for using submit instructions) with the OOTB app. However, many choose to use custom workflow to set it up. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan Sent: Thursday, May 08, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Create incident through email All, I have a requirement of creating incident in ITSM through the email. Is there any out of box functionality available in ITSM to create ticket via email? Please let me know how to do if it is found. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Disclaimer: This message and the information contained herein is proprietary and confidential and subject to the Tech Mahindra policy statement, you may review the policy at http://www.techmahindra.com/Disclaimer.html externally and http://tim.techmahindra.com/Disclaimer.html internally within Tech Mahindra. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARWARN 70
Thad, That may be the case, but I wonder if some of those menus being referenced are changed by Active Links before you use them, or if they are back end forms that may not necessarily need the menus. It's still really bad, but I haven't seen any problems with things like building SLMs for Change Management, for example. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, May 07, 2008 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 David, Apparently I'm in an SQL mood today. This Oracle SQL (yours should be similar) ought to help you track down which field is referencing a missing menu: //Character fields referencing menus that don't exist select s.name FormName, f.fieldid, f.fieldname, fc.charmenu, cm.charmenuid from arschema s, field f, field_char fc, char_menu cm where s.schemaid = f.schemaid and s.schemaid = fc.schemaid and f.fieldid = fc.fieldid and fc.charmenu is not null and fc.charmenu != '$NULL$' and fc.charmenu = cm.name (+) and cm.name is null //include the following line to limit to a specific form and s.name = 'AD3:SupportTech:AD3:HomePage' The scary part is I ran it on our mint install of 7.0.2 Service Desk and Change Management and came up with a bunch of missing menus: FORMNAMEFIELDID FIELDNAME CHARMENU CHARMENUID -- -- - - AST:AssetCost 26082 Depreciation Frequency AST:ACF:AssetDepFrequency (null) AST:MenuItem_LT 42100 Menu Name AST:AIL:MenuNameList (null) CFG:Pred/Succ Relationship 100970 Task Name 01 xCHG:TSK:TaskName-Q (null) CFG:Pred/Succ Relationship 100972 Task Name 02 xCHG:TSK:TaskName-Q (null) CHG:CHGSLM:Qualbuilder 101271 Product Categorization Tier 2 INT:CHGSLM:QBI:PDL:CHG-P2-Q (null) CHG:CHGSLM:Qualbuilder 101272 Product Categorization Tier 3 INT:CHGSLM:QBI:PDL:CHG-P3-Q (null) CHG:CHGSLM:Qualbuilder 102268 Product Name INT:CHGSLM:QBI:ProductName-Q (null) CHG:CHGSLM:Qualbuilder 103300 Organization INT:CHGSLM:QBI:RequestedFor_Organization (null) CHG:CHGSLM:Qualbuilder 103301 Department INT:CHGSLM:QBI:RequestedFor_Department(null) CTM:Login ID100909 Hostname AST:ACI-Hostname-CLI-Q(null) EIE:ARMappingInfo 460020001 Data Source EIE:DE-PopulateDataSourceNames(null) EIE:MappingInfo 460020001 Data Source EIE:DE-PopulateDataSourceNames(null) SRM:SLMSRM:Qualbuilder 103300 Organization INT:CHGSLM:QBI:RequestedFor_Organization (null) SRM:SLMSRM:Qualbuilder 103301 Department INT:CHGSLM:QBI:RequestedFor_Department(null) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Morrison, David A. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/07/2008 01:10 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ARWARN 70 ** Good day everyone, Can't seem to get rid of a pesky warning message. There are no fields with menus on this form?? The logs only mention ARGetListSchema, ARGetfield, ARValidateFormCache, and ARGetCharMenu. I have no clue about those. I am upgrading from 4.5.2 to 7.1 with a new install and importing data. Everything seems to work as it should (so far ;-) except I cannot find the cause of this warning. Any ideas would be Very appreciated. ARS 7.1 server Windows 2003 Server SQL 2005 Mid Tier 7.1 David Morrison East Tennessee State University __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: Overview Console vs. Incident Management Console
Actually Lisa, I think Jase will find what you're suggesting under Select Status Values on the Overview Console instead. That is where the Overview Console's status preferences are stored. Why it isn't in the same place as all the other modules doesn't make much sense to me. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, May 07, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you probably already know that) Hope that helps, Lisa Jase Brandon-2 wrote: Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t p17114882p17115133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Date/time format in MS SQL Server reports is not in a readable format (Epoch date).
I apologize in advance for not having all the details, but we did this at a company I used to work for. What you want to do is look through the Work Log field and find a special character that occurs somewhere around the date field. I wish I could remember what it was, because I think it was something different than a carriage return. Anyway, we found that special character and were able to split up the date, the username, and the text of the Work Log. I wish I had kept that information, but it's been years since I had to do it. I think this was on version 5 of ARS. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jay Sytangco Sent: Thursday, May 08, 2008 4:24 AM To: arslist@ARSLIST.ORG Subject: Date/time format in MS SQL Server reports is not in a readable format (Epoch date). Hi everyone, This issue is specifically for the Diary fields. When diary fields are displayed in MS SQL Server reports, is there a way that we can identify the date/time from the rest of the data and format it as Date/ Time format? Example Problem Log report: - Problem Log 1209364923 ramirec2 Ticket submitted with the following initial values: problem description = Testing for Status Bar in TT form problem area = ADM Outsourcing-Remedy-Application priority = Other assignee = Chidmark Ramirez notify by = Contact Profile support level = 2 business critical = No ETF/UOM = 0 1209364923 telalert TelAlert: AlertID=9770, Recipient/PIN=ramirec2, Alert Status = Accepted 1209365370 ramirec2 Testing only. System Note: Status was changed to Closed --- Note: We have no problem converting date/time fields into date/time format - ONLY for date/time in Diary fields. Thanks in advance for your help. Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Yes, you can display the dialog of the Application Preferences form from that option as well on the Overview Console. Not sure why that alternative option is available from Overview only, but there are just some things that can't be explained sometimes, huh... Thanks, LisaD -Original Message- From: Pierson, Shawn [EMAIL PROTECTED] Sent: Thursday, May 08, 2008 7:30 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Actually Lisa, I think Jase will find what you're suggesting under Select Status Values on the Overview Console instead. That is where the Overview Console's status preferences are stored. Why it isn't in the same place as all the other modules doesn't make much sense to me. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, May 07, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you probably already know that) Hope that helps, Lisa Jase Brandon-2 wrote: Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t p17114882p17115133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARWARN 70
Thanks for all the ideas so far. Yes I have recently deleted some no longer needed fields. I am having to do this upgrade in about 1/6 the time I have allotted for it. :-) Sorry for the slow reply, to add complications, we have been removed from our building for network and power upgrades. I am trying to finish this upgrade from a remote location. Fun, Fun. :-) David East Tennessee State University From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 5/7/2008 4:18 PM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 ** Have you removed any fields from that form recently? It could be that there is a menu that displays data FROM that form ON another form, and it's looking for a field that no longer exists. Or it could be that there is a problem with that menu related to the upgrade, which is a major jump in API functionality. Rick On Wed, May 7, 2008 at 1:10 PM, Morrison, David A. [EMAIL PROTECTED] wrote: ** Good day everyone, Can't seem to get rid of a pesky warning message. Error.JPG There are no fields with menus on this form?? The logs only mention ARGetListSchema, ARGetfield, ARValidateFormCache, and ARGetCharMenu. I have no clue about those. I am upgrading from 4.5.2 to 7.1 with a new install and importing data. Everything seems to work as it should (so far ;-) except I cannot find the cause of this warning. Any ideas would be Very appreciated. ARS 7.1 server Windows 2003 Server SQL 2005 Mid Tier 7.1 David Morrison East Tennessee State University __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Date/time format in MS SQL Server reports is not in a readable format (Epoch date).
There are actually two special control characters that are used to store diary field entries in the database. Unicode value 0003 is the END OF TEXT control character and is used to separate individual entries in a diary field. Unicode value 0004 is the END OF TRANSMISSION control character and is used to separate the date/time (stored in epoch time as an integer) from the user name, and the user name from the actual text (see http://unicode.org/Public/UNIDATA/NamesList.txt). The entries are stored as: TIMESTAMP0004USER0004TEXT0003 So, it should be possible to split the diary field on these characters, then use another function to convert the epoch integer into a readable date/time value. HTH, Thomas - Original Message - From: Pierson, Shawn [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Thursday, May 08, 2008 07:35 Subject: Re: Date/time format in MS SQL Server reports is not in a readable format (Epoch date). I apologize in advance for not having all the details, but we did this at a company I used to work for. What you want to do is look through the Work Log field and find a special character that occurs somewhere around the date field. I wish I could remember what it was, because I think it was something different than a carriage return. Anyway, we found that special character and were able to split up the date, the username, and the text of the Work Log. I wish I had kept that information, but it's been years since I had to do it. I think this was on version 5 of ARS. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jay Sytangco Sent: Thursday, May 08, 2008 4:24 AM To: arslist@ARSLIST.ORG Subject: Date/time format in MS SQL Server reports is not in a readable format (Epoch date). Hi everyone, This issue is specifically for the Diary fields. When diary fields are displayed in MS SQL Server reports, is there a way that we can identify the date/time from the rest of the data and format it as Date/ Time format? Example Problem Log report: - Problem Log 1209364923 ramirec2 Ticket submitted with the following initial values: problem description = Testing for Status Bar in TT form problem area = ADM Outsourcing-Remedy-Application priority = Other assignee = Chidmark Ramirez notify by = Contact Profile support level = 2 business critical = No ETF/UOM = 0 1209364923 telalert TelAlert: AlertID=9770, Recipient/PIN=ramirec2, Alert Status = Accepted 1209365370 ramirec2 Testing only. System Note: Status was changed to Closed --- Note: We have no problem converting date/time fields into date/time format - ONLY for date/time in Diary fields. Thanks in advance for your help. Jay ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How does Audit decide to audit a field?
In IM 7.03 the application is set to audit a number of fields. One of them is the Individual Transfers field which shows how many times a ticket has bounced around between people. There's an SLM ST tied to this (or there will be eventually). This field is re-calculated every time the Incident is saved. Quite frequently it's value is set to the same (original) value but I suspect the field's change flag is getting set. Hence, even though this field didn't change in value it is showing up in the audit log as having been changed. It's in the Fields changed list and the values are listed for it (record style audit). So - does audit go off of the change flag? Or does it actually check for a value change? The evidence woudl suggest it uses the change flag. Also, s anyone else dealing with this? I'm open to creative options. The value does pretty clearly have to be re-calculated every time. I suppose I could put in workflow to re-set the change flag if it hasn't really changed but I'd prefer not to customize every time this comes up - there are a number of counters out there. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Date/time format in MS SQL Server reports is not in a readable format (Epoch date).
Although I haven't actually seen a function to do this in MS-SQL, there is a
thread in the ARSList archives from September 2006 under the subject heading
Date Field/PHP conversion (author: Bob Palma) that shows how to convert diary
fields in PHP:
# $worklog is set to value of diary field from the DB
$array_of_diary_entries = explode('', $worklog);
foreach ($array_of_diary_entries as $i) {
$array_of_entry_parts = explode('', $i);
$date = date('m/j/y g:i:s a', $array_of_entry_parts[0]);
if ($array_of_entry_parts[1] != ) {
print Date -- $date br\n;
print User -- {$array_of_entry_parts[1]}
br\n;
print Diary Entry -- {$array_of_entry_parts[2]}
br\n;
}
}
This is basically splitting the individual elements of the diary field (i.e.,
timestamps, user names, text) into an array, using the special control
characters ('' is char 03, '' is char 04), then it is converting the epoch
integer value into a readable date and printing the result.
I'm guessing the approach would be similar in MS-SQL.
--Thomas
- Original Message -
From: Thomas Bean
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday, May 08, 2008 8:34 AM
Subject: Re: Date/time format in MS SQL Server reports is not in a readable
format (Epoch date).
**
There are actually two special control characters that are used to store
diary field entries in the database. Unicode value 0003 is the END OF TEXT
control character and is used to separate individual entries in a diary field.
Unicode value 0004 is the END OF TRANSMISSION control character and is used
to separate the date/time (stored in epoch time as an integer) from the user
name, and the user name from the actual text (see
http://unicode.org/Public/UNIDATA/NamesList.txt). The entries are stored as:
TIMESTAMP0004USER0004TEXT0003
So, it should be possible to split the diary field on these characters, then
use another function to convert the epoch integer into a readable date/time
value.
HTH,
Thomas
- Original Message -
From: Pierson, Shawn [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday, May 08, 2008 07:35
Subject: Re: Date/time format in MS SQL Server reports is not in a readable
format (Epoch date).
I apologize in advance for not having all the details, but we did this
at a company I used to work for. What you want to do is look through
the Work Log field and find a special character that occurs somewhere
around the date field. I wish I could remember what it was, because I
think it was something different than a carriage return. Anyway, we
found that special character and were able to split up the date, the
username, and the text of the Work Log. I wish I had kept that
information, but it's been years since I had to do it. I think this was
on version 5 of ARS.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jay Sytangco
Sent: Thursday, May 08, 2008 4:24 AM
To: arslist@ARSLIST.ORG
Subject: Date/time format in MS SQL Server reports is not in a readable
format (Epoch date).
Hi everyone,
This issue is specifically for the Diary fields. When diary fields
are displayed in MS SQL Server reports, is there a way that we can
identify the date/time from the rest of the data and format it as Date/
Time format?
Example Problem Log report:
-
Problem Log
1209364923
ramirec2
Ticket submitted with the following initial values: problem
description = Testing for Status Bar in TT form problem area = ADM
Outsourcing-Remedy-Application priority = Other assignee = Chidmark
Ramirez notify by = Contact Profile support level = 2 business
critical = No ETF/UOM = 0
1209364923
telalert
TelAlert: AlertID=9770, Recipient/PIN=ramirec2, Alert Status =
Accepted
1209365370
ramirec2
Testing only. System Note: Status was changed to Closed
---
Note: We have no problem converting date/time fields into date/time
format - ONLY for date/time in Diary fields.
Thanks in advance for your help.
Jay
___
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Re: How does Audit decide to audit a field?
Sorry I can't help with a solution but can confirm the issue you are seeing. I added a filter to the CMDB workflow to set the CI Name field to upper case on submit/modify. This caused the OTB audit to fire every time a CI was saved regardless of whether the CI Name changed or not. I never pusued this as the customer dropped this rquirement for other reasons. In IM 7.03 the application is set to audit a number of fields. One of them is the Individual Transfers field which shows how many times a ticket has bounced around between people. There's an SLM ST tied to this (or there will be eventually). This field is re-calculated every time the Incident is saved. Quite frequently it's value is set to the same (original) value but I suspect the field's change flag is getting set. Hence, even though this field didn't change in value it is showing up in the audit log as having been changed. It's in the Fields changed list and the values are listed for it (record style audit). So - does audit go off of the change flag? Or does it actually check for a value change? The evidence woudl suggest it uses the change flag. Also, s anyone else dealing with this? I'm open to creative options. The value does pretty clearly have to be re-calculated every time. I suppose I could put in workflow to re-set the change flag if it hasn't really changed but I'd prefer not to customize every time this comes up - there are a number of counters out there. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How does Audit decide to audit a field?
Hello WIlliam; Audit does trigger based upon the TR.field begin set, so you have to ensure your workflow does not change the field unless absolutely necessary :( this means using sets of display-only-temp-fields, and at the end compare the values, if different, set the real field. Just a pain in how the OOB Auditing works. As unfortunately, even if you did a 'field' != 'DB.field' you cannot reset the change-bit for a field, only the form :( Been there - burned the T-shirt on this one... HTH Robert Molenda On Thu, May 8, 2008 at 7:21 AM, William Rentfrow [EMAIL PROTECTED] wrote: In IM 7.03 the application is set to audit a number of fields. One of them is the Individual Transfers field which shows how many times a ticket has bounced around between people. There's an SLM ST tied to this (or there will be eventually). This field is re-calculated every time the Incident is saved. Quite frequently it's value is set to the same (original) value but I suspect the field's change flag is getting set. Hence, even though this field didn't change in value it is showing up in the audit log as having been changed. It's in the Fields changed list and the values are listed for it (record style audit). So - does audit go off of the change flag? Or does it actually check for a value change? The evidence woudl suggest it uses the change flag. Also, s anyone else dealing with this? I'm open to creative options. The value does pretty clearly have to be re-calculated every time. I suppose I could put in workflow to re-set the change flag if it hasn't really changed but I'd prefer not to customize every time this comes up - there are a number of counters out there. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
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Re: How does Audit decide to audit a field?
Unfortunately this is OOB ITSM 7 workflow - the customer here has a policy against changing base product defects - they want to get them from BMC. I'm waiting for a BMC tech support response now. I can easily see how the calculation can/should be re-written. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Robert Molenda Sent: Thu 5/8/2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: How does Audit decide to audit a field? ** Hello WIlliam; Audit does trigger based upon the TR.field begin set, so you have to ensure your workflow does not change the field unless absolutely necessary :( this means using sets of display-only-temp-fields, and at the end compare the values, if different, set the real field. Just a pain in how the OOB Auditing works. As unfortunately, even if you did a 'field' != 'DB.field' you cannot reset the change-bit for a field, only the form :( Been there - burned the T-shirt on this one... HTH Robert Molenda On Thu, May 8, 2008 at 7:21 AM, William Rentfrow [EMAIL PROTECTED] wrote: In IM 7.03 the application is set to audit a number of fields. One of them is the Individual Transfers field which shows how many times a ticket has bounced around between people. There's an SLM ST tied to this (or there will be eventually). This field is re-calculated every time the Incident is saved. Quite frequently it's value is set to the same (original) value but I suspect the field's change flag is getting set. Hence, even though this field didn't change in value it is showing up in the audit log as having been changed. It's in the Fields changed list and the values are listed for it (record style audit). So - does audit go off of the change flag? Or does it actually check for a value change? The evidence woudl suggest it uses the change flag. Also, s anyone else dealing with this? I'm open to creative options. The value does pretty clearly have to be re-calculated every time. I suppose I could put in workflow to re-set the change flag if it hasn't really changed but I'd prefer not to customize every time this comes up - there are a number of counters out there. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARWARN 70
I thought about that (the menus being changed by active links). There are a bunch of fields that have $NULL$ as the starting menu (I excluded those in the SQL), so I was thinking those were the ones that were being changed by active links. Also, since we don't have Asset Management or SLM installed, I half figured these were menus that might be pulling data from those apps. I did open a couple of the forms in the user tool and got the ARWARN 70 error. sarcasmI know BMC would never release something buggy like that,/sarcasm so you are probably right that they are back end forms. Cheers, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Pierson, Shawn [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/08/2008 05:28 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARWARN 70 ** Thad, That may be the case, but I wonder if some of those menus being referenced are changed by Active Links before you use them, or if they are back end forms that may not necessarily need the menus. It?s still really bad, but I haven?t seen any problems with things like building SLMs for Change Management, for example. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, May 07, 2008 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 David, Apparently I'm in an SQL mood today. This Oracle SQL (yours should be similar) ought to help you track down which field is referencing a missing menu: //Character fields referencing menus that don't exist select s.name FormName, f.fieldid, f.fieldname, fc.charmenu, cm.charmenuid from arschema s, field f, field_char fc, char_menu cm where s.schemaid = f.schemaid and s.schemaid = fc.schemaid and f.fieldid = fc.fieldid and fc.charmenu is not null and fc.charmenu != '$NULL$' and fc.charmenu = cm.name (+) and cm.name is null //include the following line to limit to a specific form and s.name = 'AD3:SupportTech:AD3:HomePage' The scary part is I ran it on our mint install of 7.0.2 Service Desk and Change Management and came up with a bunch of missing menus: FORMNAMEFIELDID FIELDNAME CHARMENU CHARMENUID -- -- - - AST:AssetCost 26082 Depreciation Frequency AST:ACF:AssetDepFrequency (null) AST:MenuItem_LT 42100 Menu Name AST:AIL:MenuNameList (null) CFG:Pred/Succ Relationship 100970 Task Name 01 xCHG:TSK:TaskName-Q (null) CFG:Pred/Succ Relationship 100972 Task Name 02 xCHG:TSK:TaskName-Q (null) CHG:CHGSLM:Qualbuilder 101271 Product Categorization Tier 2 INT:CHGSLM:QBI:PDL:CHG-P2-Q (null) CHG:CHGSLM:Qualbuilder 101272 Product Categorization Tier 3 INT:CHGSLM:QBI:PDL:CHG-P3-Q (null) CHG:CHGSLM:Qualbuilder 102268 Product Name INT:CHGSLM:QBI:ProductName-Q (null) CHG:CHGSLM:Qualbuilder 103300 Organization INT:CHGSLM:QBI:RequestedFor_Organization (null) CHG:CHGSLM:Qualbuilder 103301 Department INT:CHGSLM:QBI:RequestedFor_Department(null) CTM:Login ID100909 Hostname AST:ACI-Hostname-CLI-Q (null) EIE:ARMappingInfo 460020001 Data Source EIE:DE-PopulateDataSourceNames(null) EIE:MappingInfo 460020001 Data Source EIE:DE-PopulateDataSourceNames(null) SRM:SLMSRM:Qualbuilder 103300 Organization INT:CHGSLM:QBI:RequestedFor_Organization (null) SRM:SLMSRM:Qualbuilder 103301 Department INT:CHGSLM:QBI:RequestedFor_Department(null) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Morrison, David A. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/07/2008 01:10 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ARWARN 70 ** Good day everyone, Can?t seem to get rid of a pesky warning message. There are no fields with menus on this form?? The logs only mention ARGetListSchema, ARGetfield, ARValidateFormCache, and ARGetCharMenu. I have no clue about those. I am upgrading from 4.5.2 to 7.1 with a new install and importing data. Everything seems to work as it should (so far ;-) except I cannot find the cause of this warning. Any ideas would be Very appreciated. ARS 7.1 server Windows 2003 Server SQL 2005 Mid Tier 7.1 David Morrison East Tennessee State University
Re: ARWARN 70
Watch out Thad, you never turned off your sarcasm flag _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, May 08, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 I thought about that (the menus being changed by active links). There are a bunch of fields that have $NULL$ as the starting menu (I excluded those in the SQL), so I was thinking those were the ones that were being changed by active links. Also, since we don't have Asset Management or SLM installed, I half figured these were menus that might be pulling data from those apps. I did open a couple of the forms in the user tool and got the ARWARN 70 error. sarcasmI know BMC would never release something buggy like that,/sarcasm so you are probably right that they are back end forms. Cheers, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Pierson, Shawn [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/08/2008 05:28 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARWARN 70 ** Thad, That may be the case, but I wonder if some of those menus being referenced are changed by Active Links before you use them, or if they are back end forms that may not necessarily need the menus. It's still really bad, but I haven't seen any problems with things like building SLMs for Change Management, for example. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, May 07, 2008 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 David, Apparently I'm in an SQL mood today. This Oracle SQL (yours should be similar) ought to help you track down which field is referencing a missing menu: //Character fields referencing menus that don't exist select s.name FormName, f.fieldid, f.fieldname, fc.charmenu, cm.charmenuid from arschema s, field f, field_char fc, char_menu cm where s.schemaid = f.schemaid and s.schemaid = fc.schemaid and f.fieldid = fc.fieldid and fc.charmenu is not null and fc.charmenu != '$NULL$' and fc.charmenu = cm.name (+) and cm.name is null //include the following line to limit to a specific form and s.name = 'AD3:SupportTech:AD3:HomePage' The scary part is I ran it on our mint install of 7.0.2 Service Desk and Change Management and came up with a bunch of missing menus: FORMNAMEFIELDID FIELDNAME CHARMENU CHARMENUID -- -- - - AST:AssetCost 26082 Depreciation Frequency AST:ACF:AssetDepFrequency (null) AST:MenuItem_LT 42100 Menu Name AST:AIL:MenuNameList (null) CFG:Pred/Succ Relationship 100970 Task Name 01 xCHG:TSK:TaskName-Q (null) CFG:Pred/Succ Relationship 100972 Task Name 02 xCHG:TSK:TaskName-Q (null) CHG:CHGSLM:Qualbuilder 101271 Product Categorization Tier 2 INT:CHGSLM:QBI:PDL:CHG-P2-Q (null) CHG:CHGSLM:Qualbuilder 101272 Product Categorization Tier 3 INT:CHGSLM:QBI:PDL:CHG-P3-Q (null) CHG:CHGSLM:Qualbuilder 102268 Product Name INT:CHGSLM:QBI:ProductName-Q (null) CHG:CHGSLM:Qualbuilder 103300 Organization INT:CHGSLM:QBI:RequestedFor_Organization (null) CHG:CHGSLM:Qualbuilder 103301 Department INT:CHGSLM:QBI:RequestedFor_Department(null) CTM:Login ID100909 Hostname AST:ACI-Hostname-CLI-Q(null) EIE:ARMappingInfo 460020001 Data Source EIE:DE-PopulateDataSourceNames(null) EIE:MappingInfo 460020001 Data Source EIE:DE-PopulateDataSourceNames(null) SRM:SLMSRM:Qualbuilder 103300 Organization INT:CHGSLM:QBI:RequestedFor_Organization (null) SRM:SLMSRM:Qualbuilder 103301 Department INT:CHGSLM:QBI:RequestedFor_Department(null) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Morrison, David A. [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/07/2008 01:10 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ARWARN 70 ** Good day everyone, Can't seem to get rid of a pesky warning message. Error.JPG There are no fields with menus on this form?? The logs only mention ARGetListSchema, ARGetfield, ARValidateFormCache, and ARGetCharMenu. I have no clue about those. I am upgrading from 4.5.2
ARERR 9907
Hey y'all :) Has anyone encountered a 9907 error before or have any information on the nature of this error? It occurs during startup and seems to be DB related, but that's as far as I've been able to go with it. I've been unable to find *any* documentation on this particular error as of yet and before going to BMC Support I thought perhaps the collective wisdom of the list could lend some insight. Thanks in advance! Chris Woyton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARWARN 70
Its been a while since I've used HTML tags. Isn't that what the /sarcasm indicates (right after the ...like that, and before the so you...)? (My sarcasm flags flips on and off quite frequently however, and it sometimes get stuck on. I just jiggle the handle a little and that usually seems to fix it.) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/08/2008 09:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARWARN 70 ** Watch out Thad, you never turned off your sarcasm flag From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, May 08, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 I thought about that (the menus being changed by active links). There are a bunch of fields that have $NULL$ as the starting menu (I excluded those in the SQL), so I was thinking those were the ones that were being changed by active links. Also, since we don't have Asset Management or SLM installed, I half figured these were menus that might be pulling data from those apps. I did open a couple of the forms in the user tool and got the ARWARN 70 error. sarcasmI know BMC would never release something buggy like that,/sarcasm so you are probably right that they are back end forms. Cheers, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Pierson, Shawn [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/08/2008 05:28 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARWARN 70 ** Thad, That may be the case, but I wonder if some of those menus being referenced are changed by Active Links before you use them, or if they are back end forms that may not necessarily need the menus. It?s still really bad, but I haven?t seen any problems with things like building SLMs for Change Management, for example. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Wednesday, May 07, 2008 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 David, Apparently I'm in an SQL mood today. This Oracle SQL (yours should be similar) ought to help you track down which field is referencing a missing menu: //Character fields referencing menus that don't exist select s.name FormName, f.fieldid, f.fieldname, fc.charmenu, cm.charmenuid from arschema s, field f, field_char fc, char_menu cm where s.schemaid = f.schemaid and s.schemaid = fc.schemaid and f.fieldid = fc.fieldid and fc.charmenu is not null and fc.charmenu != '$NULL$' and fc.charmenu = cm.name (+) and cm.name is null //include the following line to limit to a specific form and s.name = 'AD3:SupportTech:AD3:HomePage' The scary part is I ran it on our mint install of 7.0.2 Service Desk and Change Management and came up with a bunch of missing menus: FORMNAMEFIELDID FIELDNAME CHARMENU CHARMENUID -- -- - - AST:AssetCost 26082 Depreciation Frequency AST:ACF:AssetDepFrequency (null) AST:MenuItem_LT 42100 Menu Name AST:AIL:MenuNameList (null) CFG:Pred/Succ Relationship 100970 Task Name 01 xCHG:TSK:TaskName-Q (null) CFG:Pred/Succ Relationship 100972 Task Name 02 xCHG:TSK:TaskName-Q (null) CHG:CHGSLM:Qualbuilder 101271 Product Categorization Tier 2 INT:CHGSLM:QBI:PDL:CHG-P2-Q (null) CHG:CHGSLM:Qualbuilder 101272 Product Categorization Tier 3 INT:CHGSLM:QBI:PDL:CHG-P3-Q (null) CHG:CHGSLM:Qualbuilder 102268 Product Name INT:CHGSLM:QBI:ProductName-Q (null) CHG:CHGSLM:Qualbuilder 103300 Organization INT:CHGSLM:QBI:RequestedFor_Organization (null) CHG:CHGSLM:Qualbuilder 103301 Department INT:CHGSLM:QBI:RequestedFor_Department(null) CTM:Login ID100909 Hostname AST:ACI-Hostname-CLI-Q (null) EIE:ARMappingInfo 460020001 Data Source EIE:DE-PopulateDataSourceNames(null) EIE:MappingInfo 460020001 Data Source EIE:DE-PopulateDataSourceNames(null) SRM:SLMSRM:Qualbuilder 103300 Organization INT:CHGSLM:QBI:RequestedFor_Organization (null) SRM:SLMSRM:Qualbuilder 103301 Department INT:CHGSLM:QBI:RequestedFor_Department(null) Thad Esser Remedy Developer Argue for your
Installing Remedy Knowledge Management
HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 9907
Not very descriptive but this is from the Error Messages.pdf: 9700- AR System Server Server messages Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton Sent: Thursday, May 08, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ARERR 9907 Hey y'all :) Has anyone encountered a 9907 error before or have any information on the nature of this error? It occurs during startup and seems to be DB related, but that's as far as I've been able to go with it. I've been unable to find *any* documentation on this particular error as of yet and before going to BMC Support I thought perhaps the collective wisdom of the list could lend some insight. Thanks in advance! Chris Woyton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Overview Console vs. Incident Management Console
Hello All, I have been through this issue with a fine tooth comb. I have ensured configuration on Select Status Values from the Overview Console is set correctly. The weird issue I can't figure out is that some open incidents are displayed in the overview console, but not all. All the other Select Status Values values work - resolved, pending, etc., they display all Incidents in that particular status, just not All Open Incidents. I am still researching and will write back as soon as I figure this puppy out. Thanks All, Jase On 5/8/08, Lisa Westerfield [EMAIL PROTECTED] wrote: Yes, you can display the dialog of the Application Preferences form from that option as well on the Overview Console. Not sure why that alternative option is available from Overview only, but there are just some things that can't be explained sometimes, huh... Thanks, LisaD -Original Message- From: Pierson, Shawn [EMAIL PROTECTED] Sent: Thursday, May 08, 2008 7:30 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Actually Lisa, I think Jase will find what you're suggesting under Select Status Values on the Overview Console instead. That is where the Overview Console's status preferences are stored. Why it isn't in the same place as all the other modules doesn't make much sense to me. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LisaD Sent: Wednesday, May 07, 2008 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Overview Console vs. Incident Management Console Check your default settings for the consoles in Application Preferences, to see what displays when you access the console. If the default settings are different, you will see different rows. The Application Preferences link is under the General Functions section on the Console views... (but, you probably already know that) Hope that helps, Lisa Jase Brandon-2 wrote: Hello All, 7.1 Patch 002 ARS Hopefully this is a simple answer and others have seen the same. Overview Console displays different Incidents than the Incident Management Console. We are beginning to use tasks, so I have directed all to look for Assigned work in the Overview Console. The issue is that some Incidents display in the Overview Console, but not all assigned to me in the Incident Mgmt Console.. I can't find anything different between incidents displayed in Overview and Incident. I checked and the 'Console View' on both consoles = Console View/All My Groups/Show All, all Incidents in the Incident Mgmt. console are assigned to me, but only a few are displayed in the Overview Console. Is there a limitation to rows displayed on the Overview Console? Any insights greatly appreciated. Regards, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are - Lisa W [EMAIL PROTECTED] -- View this message in context: http://www.nabble.com/Overview-Console-vs.-Incident-Management-Console-t p17114882p17115133.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
On development I have it on the same web server with mid-tier and the crystal report server. You will have conflicts to resolve over shared java if you use the same instance of tomcat for them all, but these are documented (sort of) in the RKM docs. I found in testing that it is possible for the RKM server to crash tomcat and restart mid-tier (if someone throws a bad search at the Hummingbird SearchServer), which prior to 7.1.00.002 forces a prefetch of the ITSM 7 application for 25 minutes on mid-tier and impacts ALL users of the AR system, so I ended up putting RKM on its own web server, which it shares with my AIE services which also needed their own server. All of this is Win2K3 x64 with the mid-tier server also R2, but the RKM and AIE server is still x86 since EIE was on it first, and EIE would not run on x64 according to BMC. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARWARN 70
My bad...I didn't see your closing tagI was looking at the end of the line...:) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, May 08, 2008 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 Its been a while since I've used HTML tags. Isn't that what the /sarcasm indicates (right after the ...like that, and before the so you...)? (My sarcasm flags flips on and off quite frequently however, and it sometimes get stuck on. I just jiggle the handle a little and that usually seems to fix it.) Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach LJ Longwing [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/08/2008 09:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARWARN 70 ** Watch out Thad, you never turned off your sarcasm flag _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser Sent: Thursday, May 08, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 I thought about that (the menus being changed by active links). There are a bunch of fields that have $NULL$ as the starting menu (I excluded those in the SQL), so I was thinking those were the ones that were being changed by active links. Also, since we don't have Asset Management or SLM installed, I half figured these were menus that might be pulling data from those apps. I did open a couple of the forms in the user tool and got the ARWARN 70 error. sarcasmI know BMC would never release something buggy like that,/sarcasm so you are probably right that they are back end forms. Cheers, Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Ron, I have a similar configuration. We have mid-tier and AR on the same server (quad-cpu with 8gb of RAM) and I run RKM on its own system. Both RKM and AR connect to a SQL cluster for their databases. With the right JDBC version remote database isn't an issue. In 7.2 you actually go through a web-based setup tool that helps you configre your connection string. Otherwise, the config file looks like this: database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=encrypted schema_name=RKM type=sqlserver url=jdbc:microsoft:sqlserver://SQL_server_name:1433 user=RKMAdmin/ Cheers! Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARWARN 70 - SOLVED
Thanks to all those that replied!! I did Joel's suggestion and found the names of two character menus. Like the error message says these menus do not exist. So I created the menu in the error message with one test item. The pesky warning message has gone away. I guess this is jury rigging, but I am under the standard rush upgrade. :-) This is the best support list I have ever used! Have a great day! David Morrison East Tennessee State University From: Action Request System discussion list(ARSList) on behalf of Joel Sender Sent: Wed 5/7/2008 9:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARWARN 70 ** ** Just a thought: export the form def and search the def file for the menu name. HTH Joel Joel D. Sender Director of Western Operations QMXS Support Services, Inc. www.QMXS.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Morrison, David A. Sent: Wednesday, May 07, 2008 1:10 PM To: arslist@ARSLIST.ORG Subject: ARWARN 70 Good day everyone, Can't seem to get rid of a pesky warning message. Error.JPGhttps://mail.etsu.edu/exchange/MORRISON/Drafts/image001.jpg There are no fields with menus on this form?? The logs only mention ARGetListSchema, ARGetfield, ARValidateFormCache, and ARGetCharMenu. I have no clue about those. I am upgrading from 4.5.2 to 7.1 with a new install and importing data. Everything seems to work as it should (so far ;-) except I cannot find the cause of this warning. Any ideas would be Very appreciated. ARS 7.1 server Windows 2003 Server SQL 2005 Mid Tier 7.1 David Morrison East Tennessee State University __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BRIE Malloc Errors
Pintu, Brie is SLM and Malloc is an out of memory condition. I see from your log that you're on patch 2. I think patching to a later version might work wonders for you. At my last company on a Linux server we had issues with patch 1 2, 3 was still problematic but the most stable. Patch 4 was a disaster, probably 5,6 if I was still there would have been the best. Also what patch version is your ITSM apps (if you're using them). I recommend enabling logging for filters, escalations and sqls and examining the logs when such a crash happens. How long are you able to run without issues? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 05/08/08 3:37 AM ** Hi All, We are getting BRIE errors please find the arerror.log file details, Thu May 8 02:37:05 2008 BRIE : A user name must be supplied in the control record () ARERR - 149 Thu May 8 02:42:53 2008 390600 : Malloc failed on server (ARERR 300) Thu May 8 02:42:53 2008 CopyCache Thu May 8 02:42:53 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu May 8 02:42:53 2008 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Thu May 8 02:42:53 2008 15 Thu May 8 02:44:04 2008 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 8 02:44:04 2008 10 Timestamp: Thu May 08 2008 02:44:04.6607 Thread Id: 122 Version: 7.0.01 patch 002 200704021644 Apr 2 2007 17:25:28 ServerName: nh1a2t01 Database: SQL -- Oracle Hardware: 9000/800 OS: HP-UX B.11.23 RPC Id: 0 RPC Call: 0 RPC Queue: 390635 Protocol Version: 12 Client IP Address: Logging On: SQL Stacks: Out of memory while reading in symbol table of /usr/lib/libc.2 Out of memory while reading in symbol table of /opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1 Out of memory while reading in symbol table of /usr/lib/libpthread.1 ( 0) 0x00523710 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 1) 0x00524510 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 2) 0xc02136e8 [/usr/lib/libc.2] ( 3) 0xcf3a7560 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 4) 0xcf437408 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 5) 0xcf3bf5b8 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 6) 0x005fa85c [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 7) 0x005713f4 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 8) 0x003dd858 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 9) 0x0052e9c0 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (10) 0x006e03e0 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (11) 0x006e0304 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (12) 0xc0094024 [/usr/lib/libpthread.1] (13) 0xc00c4ab4 [/usr/lib/libpthread.1] Thu May 8 02:44:04 2008 BRIE : Cannot establish a network connection to the AR System server (nh1a2t01.test.test.com (0) : RPC: Miscellaneous tl i error - bad flags) ARERR - 90 Thu May 8 02:44:04 2008 BRIE : A user name must be supplied in the control record () ARERR - 149 Please share some thoughts on how to stop BRIE errors Regards, Pintu Mallick Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
What kind of RAM usage are we talking about? Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my dev mid-tier server when RKM 7.x was fresh out of the factory. I was not able to make both run simualtaneously because they appeared to consume the same java memory space. After restarting the web service the first app to be launched won control and the other would fail to load with numerous java errors. Cheers! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RANT: arimportcmd
I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to print dialogue window?
I have a dialogue window that I need to be able to print exactly what is on the window. It has a view field on it with an HTML report that is dynamically generated whenever the window opens. I can't really do a window open action, because there is no ticket created. Can anyone think of an easy way to just print what is in the View Field? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
So this line from the kms_config.xml: jdbc:microsoft:sqlserver://SQL_server_name:1433 Determines what sql server it connects to? Because of course the config guide just says that the URL should be jdbc:microsoft:sqlserver://localhost:1433 If that controls the database it installs to, that would be a good note for BMC to include in the config guide (hint, hint David Easter-you might want to pass that along). Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, May 08, 2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management Ron, I have a similar configuration. We have mid-tier and AR on the same server (quad-cpu with 8gb of RAM) and I run RKM on its own system. Both RKM and AR connect to a SQL cluster for their databases. With the right JDBC version remote database isn't an issue. In 7.2 you actually go through a web-based setup tool that helps you configre your connection string. Otherwise, the config file looks like this: database driver=com.microsoft.jdbc.sqlserver.SQLServerDriver initial=0 max-active=75 max-idle=25 min-idle=0 password=encrypted schema_name=RKM type=sqlserver url=jdbc:microsoft:sqlserver://SQL_server_name:1433 user=RKMAdmin/ Cheers! Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 10:09 AM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
LJ, I understand what you're saying, however, if they automatically scrubbed it, then it wouldn't work with windows :-) I guess they need to add a simple checkbox, and if you check it, then they scrub it. The simplest way (but wouldn't work for anyone who has already downloaded the documentation) is an update to the documentation. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: RANT: arimportcmd I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Eli, was there a work around for that java memory space issue? I will tell you that the special permissions for ServletExec (page 47 of the install guide) must be completed BEFORE you start the config process that begins on page 40 of the install guide. Another documentation snafu. Another thing. Before you install RKM using ServletExec, BMC does recommend that you update it with the latest ServletExec hotfix. ftp://ftp.newatlanta.com/public/servletexec/5_0/hotfix/2007-09/ Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, May 08, 2008 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my dev mid-tier server when RKM 7.x was fresh out of the factory. I was not able to make both run simualtaneously because they appeared to consume the same java memory space. After restarting the web service the first app to be launched won control and the other would fail to load with numerous java errors. Cheers! _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
I went through this same scenario four or five years back with an ARM to be used on Solaris. After several of their cleanings I finally just VI'd the file to remove the control characters that were causing the problem. It was tedious and time-consuming at best. Luckily, once it works, it works forever. Seems to me that use of arimportcmd was covered on the absolute last page of the Advanced Admin Guide for whatever rev I was using (5 I think), and the documentation was sketchy at best, as was their help. Nice to see that some aspects of Remedy Tech Support policy have remained consistent though... David M Clark Remedy Programmer/Analyst LJ Longwing [EMAIL PROTECTED] 5/8/2008 1:05 PM I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
This is normal with almost all tools - BMC or otherwise. I specifically check for both types of line endings in Meta-Update (so that any CSV or Meta-Update script created on any platform can run on any platform) but that is not the norm. Try a makefile with Windows line returns; try a compiler's source file, and on and on. There is no need for a rant. Most people with Unix familiarity do ascii file conversions as a matter of course. Now that you know, it is no problem for you either. BTW, some file in Windows also contain an end of file marker as the last byte (Ctrl Z). This also causes Unix tools grief. dos2unix also eliminates these as DOS ascii mode ftp transfers and the like. The mapping file is an ASCII file. It can be used on any platform as long as the normal ascii file transfer mechanisms are used. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: May 8, 2008 8:06 PM To: arslist@ARSLIST.ORG Subject: RANT: arimportcmd ** I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Texas Remedy User's Group Remote Attendance Available via WebEx - Schedule and Links
For the first time that I know of, our local Remedy User's Group meeting will be available via WebEx. Due to overwhelming response from you, we are making the meeting available via two links listed below along with the agenda. Please note that the entire meeting will be made available using one link from Kinetic Data, and a separate link will be used for the Abydos presentation only. We look forward to a packed house tomorrow in Austin with lots of information, food and fun presented by our sponsors Kinetic Data, RRR AB, and Abydos Limited! Our sincere thanks to Kinetic Data for hosting the day long WebEx and Abydos Limited for hosting the WebEx session from the UK. Agenda/WebEx Links: 0800-0900 Breakfast 0900-0945 Kinetic Data -Kinetic Calendar, Kinetic Request, Kinetic Survey Topic: Texas Remedy User Group WebEx Date: Friday, May 9, 2008 Time: 8:30 am, Central Daylight Time (GMT -05:00, Chicago ) Meeting Number: 797 744 357 Meeting Password: happy1 You are an Alternate Host for this meeting. Please click the link below to see more information about the meeting, including its agenda, or to start the meeting. --- To join the online meeting --- 1. Go to https://kineticdata.webex.com/kineticdata/j.php?ED=104462697 https://kineticdata.webex.com/kineticdata/j.php?ED=104462697UID=1015981667 UID=1015981667 2. Enter your name and email address. 3. Enter the meeting password: happy1 4. Click Join. 5. Follow the instructions that appear on your screen. --- To join the teleconference only --- Call-in toll number (US/Canada): 1-650-429-3300 --- For assistance --- 1. Go to https://kineticdata.webex.com/kineticdata/mc 2. Click Assistance. 3. Click Support. You can contact me at: [EMAIL PROTECTED] 1-630-686 0945-1000 Break 1000-1045 Real Refined Resource Scandinavia - Misi Mladoniczky (RRR Tools) 1045-1100 Break 1145-1200 Abydos Limited - Mark Herring (via WebEx presenting Analyser) Topic: Abydos Analyser Demo For Texas RUG Date: Friday, 9 May 2008 Time: 10:45, Central Daylight Time (GMT -05:00, Chicago ) --- To register for this meeting --- 1. Go to https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=105373687 https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=105373687RG=1 RG=1 2. Register for the meeting. Once the host approves your request, you will receive a confirmation email with instructions for joining the meeting. Note: If you already registered for this meeting, you do not need to register again. --- For assistance --- 1. Go to https://abydos-workflow.webex.com/abydos-workflow/mc 2. Click Assistance. 3. Click Support. You can contact me at: [EMAIL PROTECTED] 1-01582-635571 1200-1300 Lunch and networking 1300-1400 Open discussion forum, topics suggested by attendees and sponsors 1400 Snack (Soda, Coffee, Tea, Brownies, Cookies, etc.) 1430 Drawing(s) for prizes 1500 Meeting close (continued networking, sponsor interaction, etc till 1700) Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
Tim, I remember doing a ServletExec hotfix (latest update as of about 15 months ago) and re-installing RKM. We went through a number of configurations with the startup settings, we tinkered with environment variables and a number of other things. I finally gave up and was able to have a VM provisioned in a couple of hours. I moved the install over to the VM and my headache went away. Just to add; when I did this we were on mid-tier 6.3, RKM 7.0.00 and the servlet exec version that ships with Remedy 6.3 (plus the hotfix). One may have more success running this with the newer version of RKM on an Apache Tomcat server. Cheers! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 08, 2008 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Eli, was there a work around for that java memory space issue? I will tell you that the special permissions for ServletExec (page 47 of the install guide) must be completed BEFORE you start the config process that begins on page 40 of the install guide. Another documentation snafu. Another thing. Before you install RKM using ServletExec, BMC does recommend that you update it with the latest ServletExec hotfix. ftp://ftp.newatlanta.com/public/servletexec/5_0/hotfix/2007-09/ Tim From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Thursday, May 08, 2008 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Oh yeah...thanks Rick, that reminds me. I tried to install RKM on my dev mid-tier server when RKM 7.x was fresh out of the factory. I was not able to make both run simualtaneously because they appeared to consume the same java memory space. After restarting the web service the first app to be launched won control and the other would fail to load with numerous java errors. Cheers! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 08, 2008 10:56 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
We actually run our DB's remotely from the mid tier and from RKM. We Have AR Server UNIX, Mid tier W2003, RKM 2003, and Oracle DB. Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 08, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
email and unlimited length fields
Can you not include an unlimited length field in an email message? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to print dialogue window?
Out of curiosity, what does a Ctrl-P do in that situation? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:08 PM To: arslist@ARSLIST.ORG Subject: How to print dialogue window? ** I have a dialogue window that I need to be able to print exactly what is on the window. It has a view field on it with an HTML report that is dynamically generated whenever the window opens. I can't really do a window open action, because there is no ticket created. Can anyone think of an easy way to just print what is in the View Field? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
LJ, I see your point, but the good news is that there's no reason that you couldn't copy the mapping files to the server, manually edit them to remove the line feeds, and run arimportcmd from there. It's the .csv files that are constantly changing, not the .arm files. They should be static enough to make this process almost one-time. Rick On Thu, May 8, 2008 at 11:05 AM, LJ Longwing [EMAIL PROTECTED] wrote: ** I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to print dialogue window?
My coworker tells me there's a utility called Snag-It that performs that sort
of action.
Jennifer
From: LJ Longwing
Sent: Thu 08-May-08 14:50
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?
This is a multi-part message in MIME format.
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Out of curiosity, what does a Ctrl-P do in that situation?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: How to print dialogue window?
**
I have a dialogue window that I need to be able to print exactly what is on
the window. It has a view field on it with an HTML report that is
dynamically generated whenever the window opens.
I can't really do a window open action, because there is no ticket created.
Can anyone think of an easy way to just print what is in the View Field?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
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P class=3DMsoNormalFONT face=3DArial size=3D2SPAN=20
style=3DFONT-SIZE: 10pt; FONT-FAMILY: ArialI have a dialogue window =
that I need=20
to be able to print exactly what is on the window. It has a view field =
on it=20
with an HTML report that is dynamically generated whenever the window=20
opens.o:p/o:p/SPAN/FONT/P
P class=3DMsoNormalFONT face=3DArial size=3D2SPAN=20
style=3DFONT-SIZE: 10pt; FONT-FAMILY: =
Arialo:pnbsp;/o:p/SPAN/FONT/P
P class=3DMsoNormalFONT face=3DArial size=3D2SPAN=20
style=3DFONT-SIZE: 10pt; FONT-FAMILY: ArialI can#8217;t really do a =
window open=20
action, because there is no ticket created. Can anyone think of an easy =
way to=20
just print what is in the View Field?o:p/o:p/SPAN/FONT/P
P class=3DMsoNormalFONT face=3DArial size=3D2SPAN=20
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DIV
P class=3DMsoNormalFONT face=3DTimes New Roman size=3D2SPAN=20
style=3DFONT-SIZE: 11ptThanks,o:p/o:p/SPAN/FONT/P
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P class=3DMsoNormalFONT face=3DTimes New Roman size=3D2SPAN=20
style=3DFONT-SIZE: 11ptGary Opela, Jr., =
RSPo:p/o:p/SPAN/FONT/P
P class=3DMsoNormalFONT face=3DTimes New Roman size=3D2SPAN=20
style=3DFONT-SIZE: 11ptRemedy Engineero:p/o:p/SPAN/FONT/P
P class=3DMsoNormalFONT face=3DTimes New Roman size=3D2SPAN=20
style=3DFONT-SIZE:
Re: Installing Remedy Knowledge Management
Well, that would depend on how many entries you populated it with. Up to 2 GB wouldn't be abnormal for a large # of entries. Allocating enough memory in Java was the other, related, concern. Rick On Thu, May 8, 2008 at 11:00 AM, Smith, Ron [EMAIL PROTECTED] wrote: ** What kind of RAM usage are we talking about? *Thanks,* *Ron Smith* *Remedy/Web Developer* *Providence Health Services OR* [EMAIL PROTECTED] *503-216-7866* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rick Cook *Sent:* Thursday, May 08, 2008 10:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Installing Remedy Knowledge Management ** Weren't there some Java memory settings that needed to be set specifically for RKM, and didn't those at one time somewhat differ from what Mid-Tier wanted? Maybe my memory's slipping, but I thought I remembered something like that. Also, RKM will eat a significant piece of your RAM - account for that. Rick On Thu, May 8, 2008 at 10:47 AM, Timothy Powell [EMAIL PROTECTED] wrote: The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to print dialogue window?
Ctrl -P works. I was hoping to use a button, but they'll just have to do ctrl-p. It prints only the contents of the current active window, in this case at least. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? Out of curiosity, what does a Ctrl-P do in that situation? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:08 PM To: arslist@ARSLIST.ORG Subject: How to print dialogue window? ** I have a dialogue window that I need to be able to print exactly what is on the window. It has a view field on it with an HTML report that is dynamically generated whenever the window opens. I can't really do a window open action, because there is no ticket created. Can anyone think of an easy way to just print what is in the View Field? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
they opened a documentation defect (SW00295365) to indicate that a conversion is needed to use it on non Windows workstationsI know this would have saved me A LOT of work if it had been documented before... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd ** LJ, I understand what you're saying, however, if they automatically scrubbed it, then it wouldn't work with windows :-) I guess they need to add a simple checkbox, and if you check it, then they scrub it. The simplest way (but wouldn't work for anyone who has already downloaded the documentation) is an update to the documentation. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: RANT: arimportcmd I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITIL Remedy
You can certainly add me to that list, Terje. Raising goats is starting to look mighty good, especially since the willingness and intelligence of goats compares favorably to that of middle management. But, haven't we been having this discussion for years? Jennifer From: Terje Moglestue Sent: Thu 08-May-08 04:45 To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy The ITSM 7 generation of Remedy have made several senior Remedy = developers to rethink if they want to continue working in the ARS = Environment. Senior account managers, sales and pre-sales people are = selling to their clients that that customization is something the = client should not do. Everything that needs to be fixed will be fixed in = patches generated by BMC. Some clients have had bad experience with = upgrades and over customized sites. Personally I think BMC are on a = wrong path with their direction with their no customization attitude and = their use of patches. It can easily backfire. =20 Long time consultants are turning into configuration slaves, = foundation data loaders and the never ending patch players. = Personally I am not happy the direction of my profession. One of the = best selling functionalities of ARS has been the quick development time = and easy customization to meet most requirements. =20 Patches need to be more transparent. All workflow changes must be = documented or the code available for local review. =20 ~Terje =20 =20 From: Action Request System discussion list(ARSList) on behalf of Rick = Cook Sent: Tue 06/05/2008 07:38 PM To: arslist@ARSLIST.ORG Subject: Re: ITIL Remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
I only tagged it as a rant because of how frustrated I was with their response, or lack of concern for their customer. I wasn't till I replied back telling them that it wasn't good enough that 'I' knew it, that it needed to be updated in the documentation that they created a documentation defect to ensure no one else has to go through those 2 weeks of hassle... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, May 08, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd ** This is normal with almost all tools - BMC or otherwise. I specifically check for both types of line endings in Meta-Update (so that any CSV or Meta-Update script created on any platform can run on any platform) but that is not the norm. Try a makefile with Windows line returns; try a compiler's source file, and on and on. There is no need for a rant. Most people with Unix familiarity do ascii file conversions as a matter of course. Now that you know, it is no problem for you either. BTW, some file in Windows also contain an end of file marker as the last byte (Ctrl Z). This also causes Unix tools grief. dos2unix also eliminates these as DOS ascii mode ftp transfers and the like. The mapping file is an ASCII file. It can be used on any platform as long as the normal ascii file transfer mechanisms are used. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: May 8, 2008 8:06 PM To: arslist@ARSLIST.ORG Subject: RANT: arimportcmd ** I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
I've discovered (the hard way) that BMC uses Windows almost exclusively for their development efforts and their day-to-day operations. They're not particularly keen on supporting *nix for any of their applications: they do it because it makes money to sell to a wider range of customers. While they do a rather good job testing their applications on the more popular combinations of *nix systems, *nix is not really not the forte of their support techs. Since you have the power of the command line, you are savvy enough to think around these issues where BMC hasn't done so yet. Jennifer From: LJ Longwing Sent: Thu 08-May-08 14:59 To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd This is a multi-part message in MIME format. --=_NextPart_000_0050_01C8B10B.5B6A7840 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit they opened a documentation defect (SW00295365) to indicate that a conversion is needed to use it on non Windows workstationsI know this would have saved me A LOT of work if it had been documented before... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd ** LJ, I understand what you're saying, however, if they automatically scrubbed it, then it wouldn't work with windows :-) I guess they need to add a simple checkbox, and if you check it, then they scrub it. The simplest way (but wouldn't work for anyone who has already downloaded the documentation) is an update to the documentation. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: RANT: arimportcmd I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to print dialogue window?
Yes, it will. I've used it. It will also allow you to take screen prints
of open menus, which Print screen won't.
Rick
On Thu, May 8, 2008 at 11:52 AM, Jennifer Meyer [EMAIL PROTECTED]
wrote:
** My coworker tells me there's a utility called Snag-It that performs
that sort of action.
Jennifer
--
*From:* LJ Longwing
*Sent:* Thu 08-May-08 14:50
*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to print dialogue window?
This is a multi-part message in MIME format.
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Out of curiosity, what does a Ctrl-P do in that situation?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: How to print dialogue window?
**
I have a dialogue window that I need to be able to print exactly what is on
the window. It has a view field on it with an HTML report that is
dynamically generated whenever the window opens.
I can't really do a window open action, because there is no ticket created.
Can anyone think of an easy way to just print what is in the View Field?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: How to print dialogue window?
If it's a client, you could always do a button that does the Ctrl-P for you :) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Ctrl -P works. I was hoping to use a button, but they'll just have to do ctrl-p. It prints only the contents of the current active window, in this case at least. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? Out of curiosity, what does a Ctrl-P do in that situation? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:08 PM To: arslist@ARSLIST.ORG Subject: How to print dialogue window? ** I have a dialogue window that I need to be able to print exactly what is on the window. It has a view field on it with an HTML report that is dynamically generated whenever the window opens. I can't really do a window open action, because there is no ticket created. Can anyone think of an easy way to just print what is in the View Field? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to print dialogue window?
Mid-Tier only, guess I should have specified. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? If it's a client, you could always do a button that does the Ctrl-P for you :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Ctrl -P works. I was hoping to use a button, but they'll just have to do ctrl-p. It prints only the contents of the current active window, in this case at least. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? Out of curiosity, what does a Ctrl-P do in that situation? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:08 PM To: arslist@ARSLIST.ORG Subject: How to print dialogue window? ** I have a dialogue window that I need to be able to print exactly what is on the window. It has a view field on it with an HTML report that is dynamically generated whenever the window opens. I can't really do a window open action, because there is no ticket created. Can anyone think of an easy way to just print what is in the View Field? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to print dialogue window?
Rick,
Actually you can take screen prints of Open menus using Print Screen.
Trick
Press Alt and Print Screen keys while still holding down the Mouse
button for selecting the menu. You can use just the Print Screen key to
get your entire desktop without holding down the mouse button, but to
get just the active window (with Alt-Print Screen) you have to still be
holding down the mouse button used to upen the menu.
/Trick
Gary,
How about using the OLE Sendkeys to have a button send the Ctrl-P?
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 08, 2008 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?
** Yes, it will. I've used it. It will also allow you to take screen
prints of open menus, which Print screen won't.
Rick
On Thu, May 8, 2008 at 11:52 AM, Jennifer Meyer
[EMAIL PROTECTED] wrote:
**
My coworker tells me there's a utility called Snag-It that
performs that sort of action.
Jennifer
From: LJ Longwing
Sent: Thu 08-May-08 14:50
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?
This is a multi-part message in MIME format.
--=_NextPart_000_0049_01C8B10A.1A359E50
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: 7bit
Out of curiosity, what does a Ctrl-P do in that situation?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: How to print dialogue window?
**
I have a dialogue window that I need to be able to print exactly
what is on
the window. It has a view field on it with an HTML report that
is
dynamically generated whenever the window opens.
I can't really do a window open action, because there is no
ticket created.
Can anyone think of an easy way to just print what is in the
View Field?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the
Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers
Are
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Re: RANT: arimportcmd
Honestly, I agree with both parties. Sometimes I am a fence sitter. But erally they could jsut update the program to check the end of the first line, and either clean the program before loading it, or clean it as loading it. It doesn't seem to me that it would be a major challenge. However, I understand that their position is that it is cheaper to train the handful of people that run into this issue. I don't believe this to be a new policy and I don't see it changing anytime soon. We will just have to accept it. Maybe we should have a central repository of all these little items that can be handled easily with a little knowledge that as a community we keep updated. I am sure Mr. Reinfeldt or someone else would be willing to host it. Heck, we could even use wikipedia. Maybe we need a Remepedia? Any ideas, suggestions? Brian On Thu, May 8, 2008 at 2:13 PM, Jennifer Meyer [EMAIL PROTECTED] wrote: ** I've discovered (the hard way) that BMC uses Windows almost exclusively for their development efforts and their day-to-day operations. They're not particularly keen on supporting *nix for any of their applications: they do it because it makes money to sell to a wider range of customers. While they do a rather good job testing their applications on the more popular combinations of *nix systems, *nix is not really not the forte of their support techs. Since you have the power of the command line, you are savvy enough to think around these issues where BMC hasn't done so yet. Jennifer -- *From:* LJ Longwing *Sent:* Thu 08-May-08 14:59 *To:* arslist@ARSLIST.ORG *Subject:* Re: RANT: arimportcmd This is a multi-part message in MIME format. --=_NextPart_000_0050_01C8B10B.5B6A7840 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit they opened a documentation defect (SW00295365) to indicate that a conversion is needed to use it on non Windows workstationsI know this would have saved me A LOT of work if it had been documented before... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd ** LJ, I understand what you're saying, however, if they automatically scrubbed it, then it wouldn't work with windows :-) I guess they need to add a simple checkbox, and if you check it, then they scrub it. The simplest way (but wouldn't work for anyone who has already downloaded the documentation) is an update to the documentation. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: RANT: arimportcmd I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation
Re: How to print dialogue window?
Holding the mouse button down? Never would have thought of that - am more
of a keyboard guy. Nice tip, Fred!
Rick
On Thu, May 8, 2008 at 12:46 PM, Grooms, Frederick W
[EMAIL PROTECTED] wrote:
** Rick,
Actually you can take screen prints of Open menus using Print Screen.
Trick
Press Alt and Print Screen keys while still holding down the Mouse button
for selecting the menu. You can use just the Print Screen key to get your
entire desktop without holding down the mouse button, but to get just the
active window (with Alt-Print Screen) you have to still be holding down the
mouse button used to upen the menu.
/Trick
Gary,
How about using the OLE Sendkeys to have a button send the Ctrl-P?
Fred
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Thursday, May 08, 2008 2:21 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to print dialogue window?
** Yes, it will. I've used it. It will also allow you to take screen
prints of open menus, which Print screen won't.
Rick
On Thu, May 8, 2008 at 11:52 AM, Jennifer Meyer
[EMAIL PROTECTED] wrote:
** My coworker tells me there's a utility called Snag-It that performs
that sort of action.
Jennifer
--
*From:* LJ Longwing
*Sent:* Thu 08-May-08 14:50
*To:* arslist@ARSLIST.ORG
*Subject:* Re: How to print dialogue window?
This is a multi-part message in MIME format.
--=_NextPart_000_0049_01C8B10A.1A359E50
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: 7bit
Out of curiosity, what does a Ctrl-P do in that situation?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: How to print dialogue window?
**
I have a dialogue window that I need to be able to print exactly what is on
the window. It has a view field on it with an HTML report that is
dynamically generated whenever the window opens.
I can't really do a window open action, because there is no ticket created.
Can anyone think of an easy way to just print what is in the View Field?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
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to be able to
Re: How to print dialogue window?
Mid Tier and IE (After a quick Google search on javascript print window I found) javascript:window.print() So try an Active Link that does a command of that. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Mid-Tier only, guess I should have specified. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? If it's a client, you could always do a button that does the Ctrl-P for you :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Ctrl -P works. I was hoping to use a button, but they'll just have to do ctrl-p. It prints only the contents of the current active window, in this case at least. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? Out of curiosity, what does a Ctrl-P do in that situation? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:08 PM To: arslist@ARSLIST.ORG Subject: How to print dialogue window? ** I have a dialogue window that I need to be able to print exactly what is on the window. It has a view field on it with an HTML report that is dynamically generated whenever the window opens. I can't really do a window open action, because there is no ticket created. Can anyone think of an easy way to just print what is in the View Field? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to print dialogue window?
Fred,
If it's Mid-Tier as he suggested, OLE will not work. at least, not to my
knowledge. J
Matt R.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, May 08, 2008 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?
**
Rick,
Actually you can take screen prints of Open menus using Print Screen.
Trick
Press Alt and Print Screen keys while still holding down the Mouse button
for selecting the menu. You can use just the Print Screen key to get your
entire desktop without holding down the mouse button, but to get just the
active window (with Alt-Print Screen) you have to still be holding down the
mouse button used to upen the menu.
/Trick
Gary,
How about using the OLE Sendkeys to have a button send the Ctrl-P?
Fred
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 08, 2008 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?
** Yes, it will. I've used it. It will also allow you to take screen
prints of open menus, which Print screen won't.
Rick
On Thu, May 8, 2008 at 11:52 AM, Jennifer Meyer [EMAIL PROTECTED]
wrote:
**
My coworker tells me there's a utility called Snag-It that performs that
sort of action.
Jennifer
_
From: LJ Longwing
Sent: Thu 08-May-08 14:50
To: arslist@ARSLIST.ORG
Subject: Re: How to print dialogue window?
This is a multi-part message in MIME format.
--=_NextPart_000_0049_01C8B10A.1A359E50
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: 7bit
Out of curiosity, what does a Ctrl-P do in that situation?
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, May 08, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: How to print dialogue window?
**
I have a dialogue window that I need to be able to print exactly what is on
the window. It has a view field on it with an HTML report that is
dynamically generated whenever the window opens.
I can't really do a window open action, because there is no ticket created.
Can anyone think of an easy way to just print what is in the View Field?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--=_NextPart_000_0049_01C8B10A.1A359E50
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
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(Corporate)BRBSent:/B Thursday, May 08, 2008 12:08 =
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arslist@ARSLIST.ORGBRBSubject:/B How to print dialogue=20
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Re: RANT: arimportcmd
This is a difference between Unix/BSD/Linux and Windows/cpm. It applies to most, if not all, plain text files transported between the two platforms. An alternative is to use a binary format for the arm file, which has it's own set of consequences. You can correct this easily on the unix host using tr, vi, sed, etc.: cat infile | sed -e 's/^M$//g' outfile ^M is entered using CTRL-V CTRL-M Axton Grams On Thu, May 8, 2008 at 2:05 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows platforms. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Pager Configuration
Hi All, We are looking to configured the Remedy Paging system. We would like to simply use an SMTP mail program to send pages. We are running on Solaris 10 so we would use the sendmail program. My question is has anybody done this before? If so, what was the Run Process Command that was used? My guess is it would be something like /usr/sbin/sendmail -s SMTP server -f [EMAIL PROTECTED] I'm not too familiar with the parameters of sendmail so any help would be appreciated. Also if there is anything else I'm missing maybe from a UNIX configuration aspect please let me know. Thanks. We are running ARS 7.0.01 and ITSM 7.0 Mike -- View this message in context: http://www.nabble.com/Pager-Configuration-tp17135442p17135442.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
Not to keep adding to this thread but this is not entirely correct. BMC uses Windows for their GUI development. Their server development (and all related binaries) are definitively on done with equal effort on Unix as well as (now) Windows. Remedy server started only on Unix after all. On the subject of a Wiki, Axton is running one now: www.arswiki.org Perhaps a page breaking down common problems as a thesaurus might? Although, again, ASCII files by definition, need a translate when moving from Unix to Windows and vice versa. (Imagine the translate to mainframes!) Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jennifer Meyer Sent: May 8, 2008 9:14 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd ** I've discovered (the hard way) that BMC uses Windows almost exclusively for their development efforts and their day-to-day operations. They're not particularly keen on supporting *nix for any of their applications: they do it because it makes money to sell to a wider range of customers. While they do a rather good job testing their applications on the more popular combinations of *nix systems, *nix is not really not the forte of their support techs. Since you have the power of the command line, you are savvy enough to think around these issues where BMC hasn't done so yet. Jennifer _ From: LJ Longwing Sent: Thu 08-May-08 14:59 To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd This is a multi-part message in MIME format. --=_NextPart_000_0050_01C8B10B.5B6A7840 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit they opened a documentation defect (SW00295365) to indicate that a conversion is needed to use it on non Windows workstationsI know this would have saved me A LOT of work if it had been documented before... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:12 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd ** LJ, I understand what you're saying, however, if they automatically scrubbed it, then it wouldn't work with windows :-) I guess they need to add a simple checkbox, and if you check it, then they scrub it. The simplest way (but wouldn't work for anyone who has already downloaded the documentation) is an update to the documentation. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:06 PM To: arslist@ARSLIST.ORG Subject: RANT: arimportcmd I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform.. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any platform'I'm curious if anyone on HPUX or AIX has to go through this conversion, and if so, did you figure it out on your own or did you get told this by support, and is anyone else annoyed about the fact that the documentation is misleading at best, and completely wrong at worst. I think that at a minimum they should either create the file so it's readable on all platforms they support, or update the documentation to indicate that some type of conversion needs to be performed to be able to use it on non Windows
Re: BRIE Malloc Errors
I heartily second Ben's recommendation to update your ARS (and ITSM and SLM) patches. I believe what your log shows is not actually a BRIE error as such, but an AR Server daemon problem which in turn causes BRIE to give an error (which error amounts to being unable to connect to AR Server - because it had just crashed). At 2:42:53, you get a malloc() error on a CopyCache call from AR Server. Within a few minutes you can see a mini-dump of information for the AR Server (arserverd) crashing due to a signal 10. With that and the malloc failure, I assume that your machine is out of memory (or that the memory available to the AR Server process is used). What operations were you performing when AR Server crashed? Were you building service targets in SLM or making changes in the Administrator tool? Using Development Cache Mode may help with the overall memory footprint of AR Server during those changes. You can also run logging as suggested to analyze what the system is doing when it crashes. Finally, check your configuration as far as how much memory is available to AR Server and monitor the server's memory usage for any problems. It is possible that you may have a memory leak in AR Server (or other Remedy component) which might be addressed by a patch. Hope that helps, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. [EMAIL PROTECTED] www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto Cantatore Sent: Thursday, May 08, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: BRIE Malloc Errors ** Pintu, Brie is SLM and Malloc is an out of memory condition. I see from your log that you're on patch 2. I think patching to a later version might work wonders for you. At my last company on a Linux server we had issues with patch 1 2, 3 was still problematic but the most stable. Patch 4 was a disaster, probably 5,6 if I was still there would have been the best. Also what patch version is your ITSM apps (if you're using them). I recommend enabling logging for filters, escalations and sqls and examining the logs when such a crash happens. How long are you able to run without issues? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 05/08/08 3:37 AM ** Hi All, We are getting BRIE errors please find the arerror.log file details, Thu May 8 02:37:05 2008 BRIE : A user name must be supplied in the control record () ARERR - 149 Thu May 8 0 2008 390600 : Malloc failed on server (ARERR 300) Thu May 8 02:42:53 2008 CopyCache Thu May 8 02:42:53 2008 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thu May 8 02:42:53 2008 Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500) Thu May 8 02:42:53 2008 15 Thu May 8 02:44:04 2008 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 8 02:44:04 2008 10 Timestamp: Thu May 08 2008 02:44:04.6607 Thread Id: 122 Version: 7.0.01 patch 002 200704021644 Apr 2 2007 17:25:28 ServerName: nh1a2t01 Database: SQL -- Oracle Hardware: 9000/800 OS: HP-UX B.11.23 RPC Id: 0 RPC Call: 0 RPC Queue: 390635 Protocol Version: 12 Client IP Address: Logging On: SQL Stacks: Out of memory while reading in symbol table of /usr/lib/libc.2 Out of memory while reading in symbol table of /opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1 Out of memory while reading in symbol table of /usr/lib/libpthread.1 ( 0) 0x00523710 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 1) 0x00524510 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 2) 0xc02136e8 [/usr/lib/libc.2] ( 3) 0xcf3a7560 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 4) 0xcf437408 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 5) 0xcf3bf5b8 [/opt/app/oracle/product/10.2.0.1/lib32/libclntsh.sl.10.1] ( 6) 0x005fa85c [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 7) 0x005713f4 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 8) 0x003dd858 [/opt/app/remedy/nh1a2t01/bin/./arserverd] ( 9) 0x0052e9c0 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (10) 0x006e03e0 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (11) 0x006e0304 [/opt/app/remedy/nh1a2t01/bin/./arserverd] (12) 0xc0094024 [/usr/lib/libpthread.1] (13) 0xc00c4ab4 [/usr/lib/libpthread.1] Thu May 8 02:44:04 2008 BRIE : Cannot establish a network connection to the AR System server (nh1a2t01.test.test.com (0) : RPC: Miscellaneous tl i error - bad flags) ARERR - 90 Thu May 8 02:44:04 2008 BRIE : A user name must be supplied in the control record () ARERR - 149 Please share some
Re: Installing Remedy Knowledge Management
So Kevin, Is your RKM server a Web server as well? I thought that might be the avenue I need to take, to add another Server. Or make my App Server a Web Server. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management We actually run our DB's remotely from the mid tier and from RKM. We Have AR Server UNIX, Mid tier W2003, RKM 2003, and Oracle DB. Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 08, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt
Re: How to print dialogue window?
Excellent, Smithers It worked like a charm, thanks a ton. I've never used javascript before. I tested it in the client and got an error, so I consulted the documentation, which edumacated me that it only works in MT, which is fine anyways since that's all we'll be using. I'm just lazy and hate flushing the cache every time I make a change :-) Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 08, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? Mid Tier and IE (After a quick Google search on javascript print window I found) javascript:window.print() So try an Active Link that does a command of that. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Mid-Tier only, guess I should have specified. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? If it's a client, you could always do a button that does the Ctrl-P for you :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Ctrl -P works. I was hoping to use a button, but they'll just have to do ctrl-p. It prints only the contents of the current active window, in this case at least. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? Out of curiosity, what does a Ctrl-P do in that situation? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:08 PM To: arslist@ARSLIST.ORG Subject: How to print dialogue window? ** I have a dialogue window that I need to be able to print exactly what is on the window. It has a view field on it with an HTML report that is dynamically generated whenever the window opens. I can't really do a window open action, because there is no ticket created. Can anyone think of an easy way to just print what is in the View Field? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing Remedy Knowledge Management
My RKM server is windows as well as my mid tier. They are both web servers with IIS, Servlet all that good stuff. We are in the process of migrating to Tomcat because BMC had a shift and it not provided licenses for further Servlet version and eventually will stop supporting it. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 5:00 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management So Kevin, Is your RKM server a Web server as well? I thought that might be the avenue I need to take, to add another Server. Or make my App Server a Web Server. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 11:34 AM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management We actually run our DB's remotely from the mid tier and from RKM. We Have AR Server UNIX, Mid tier W2003, RKM 2003, and Oracle DB. Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, May 08, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management The only possible issue I see is that the database is on a separate server. To be honest, when I installed RKM, I don't recall seeing an option for installing the RKM database on a remote machine. I think the database has to reside on the server you are installing RKM to. The install guide says, You can install the BMC Remedy Knowledge Management database on any server with a supported database management system. So to me this first statement says install on a machine with an database. But then it goes on the say, The database can reside on the same server as the BMC Remedy Knowledge Management System or the AR System. Because the BMC Remedy Knowledge Management System database is small, it can easily reside on the same server as the AR System. To me, the wording in the last two statements slightly suggest that you can install to a remote database, but there is nothing in the guide that says you defiantly can nor does it mention how to do it. So if somebody has installed the RKM database to a DB on a remote machine, then I'd agree with Kevin and say install it on your mid-tier machine since it has IIS and ServletExec already installed on it. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Thursday, May 08, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy Knowledge Management In a perfect world you would like to have maybe a separate Server for RKM but if not you should put it on the mid tier server. Our environment has a server for the mid tier, RKM, and the Application (ARS). Kevin Begosh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron Sent: Thursday, May 08, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Installing Remedy Knowledge Management HI all, I want to install the Remedy Knowledge Management Server 7.2 to have our Service Desk try it out, but I am a little confused with which one of my servers I need to install it on. Here is my Environment I have 3 servers: Application Server running AR Server 6.3 (Win 2k3) Database Server running SQL 2000 (Win 2k3) MidTier Server running MidTier 6.3 (Win 2K, Servlet Exec and IIS) Both Production and Development environments are the same configuration, but Dev is VMWare. I have all of the components with the exception of the SQL jdbc it talks about, but I can get that. Anyone set this up in this kind of environment? Let me know. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist
Utah Remedy Users Group Meeting - Wednesday May 21
The next meeting of our Utah RUG is Wed. May 21 at BYU in the Wilkinson Student Center, room 3224. We will begin at 8:30 am to allow travel and parking time for all. The room will be open with refreshments from 8:00 am. You can find building location, parking information and driving directions at http://map.byu.edu/ The building number is 91 on the east side of campus - Visitor parking is available directly east of that building (across East Campus Drive) in the parking lot for building 19. The current agenda stands as follows: * Report on ITSM 7 implementation o Lessons learned o Assignment Engine o Knowledge Base * Demo from BYU on linking Remedy with monitoring Please send me other agenda items and any special requests or considerations needed for attending this meeting. As always, please pass along this invitation to anyone else who might be appropriate to join this group. Elaine Lauritzen Brigham Young University Data Center Operations 801-422-1232 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Job - DC Metro candidates only
Hello everyone, Our client in McLean, VA urgently needs a Remedy Developer for a 4-month assignment. Will only consider candidates local to the DC Metro area. Here are the details: Job number: #3626 Job title: Remedy DEVELOPER Term: 2 months Location: McLean, VA Level: 3-7 years experience Description: * Purpose of this release is to develop in Remedy an upgrade to Modeling Tracking system * Performs complex analysis, design, development, unit testing and debugging of complex business risk management and control systems which have significant tactical impacts on mitigating corporate operational risk and maintaining control standards. * Provides implementation, integration, and operational services in support of the Remedy application suite. * Analyze requirements and create design specifications to meet the project needs. * Perform customization/workflow as determined. Develops code in the Remedy suite. * Builds and executes unit test cases, as wells documents developer guides, training guides, user guides and support guides. * Understands and adheres to system standards. * Proactively monitors Remedy applications to include performance diagnostics and tuning, root cause analysis and capacity planning. * Researches and recommends technologies to improve Remedy implementation. Candidate must have proven experience in: * 3- 5 years of Remedy development experience and advanced customization skills. * Minimum of 1 year active development experience with Remedy v7.0, ARS Remedy 7.0. Working knowledge of Remedy v6.x and previous versions a plus. * Detailed working knowledge of Remedy architecture/database relationships (AR Schema) including CMDB. * Full Life-cycle software development experience. Understand development methodology and process. * Experience in Remedy application deployment using Remedy Migrator. * Experience in developing in Crystal Reports * Integration of Remedy with external systems using Remedy API's, web services, Remedy Import etc. preferred * Strong written and verbal communication skills * Experience with Rational Clear Case for software configuration management and Rational Clear Quest for Change Defect Management a plus. If interested and qualified, please send your Word resume and rate/salary requirements (state whether W-2 hourly, 1099, or C2C) to: [EMAIL PROTECTED] Enjoy your evening, Linda Linda M. Brown Technical Recruiter Cyquent, Inc. 5410 Edson Lane, Suite 320B Rockville, MD 20852 Office: 240-292-0230, Ext. 304 Direct: 240-292-0234 Fax: 866-509-0331 E-mail: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARERR 9907
Lisa, Yeah, I'd gotten that far with it as well - but that's about where it ends. :) Appreciate the reply! Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa Sent: Thursday, May 08, 2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 9907 Not very descriptive but this is from the Error Messages.pdf: 9700- AR System Server Server messages Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton Sent: Thursday, May 08, 2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ARERR 9907 Hey y'all :) Has anyone encountered a 9907 error before or have any information on the nature of this error? It occurs during startup and seems to be DB related, but that's as far as I've been able to go with it. I've been unable to find *any* documentation on this particular error as of yet and before going to BMC Support I thought perhaps the collective wisdom of the list could lend some insight. Thanks in advance! Chris Woyton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Minor CI changes SW instances in R7
Hi Alec, Hope things are going well for you! Per your questions below: #1 I know this is reminiscent of our discussions way back when, but this item comes down to 3 things: process, process and process. Wrapping CMDB governance with Change Management is the single best way to keep track of those types of minor changes. There may be ways to coerce some of the information from Radia or other discovery tools (like cross-referencing a general location to an IP subnet), but for things like changes in ownership, installed location, if the CI goes off the network (to Inventory or Obsolescence/Disposal, for example), etc. it's pretty much manual in terms of managing the data. Now, that being said, there's always the potential for building Workflow and application logic which would update a CI from a Change Request, but this assumes proper system usage - i.e., the CI is related properly and there's sufficient and accurate data in the CRQ. As you well know, the chances of that tend to be not that good as even the most disciplined users sometimes provide incomplete data and it would have to be built around very specific use cases as well, so that would limit the scope of what could be updated in the CI. Not to mention, this begins the drift away from out of the box which can cause problems with upgrades. So, your best bet for some organization around those types of changes is to enforce use of the Change Management process to make sure there's at least some record of the change and then include a review of these changes in your Audit Policies to catch the CI's which weren't updated by Implementors of the CRQ's. #2 If you have some sort of key field between your HW and installed SW for each piece of HW, you can use this to create appropriate relationships in your CMDB. Depending on how you're integrating with Radia, you'd create an instance of BMC_Software (or a derived Class that's more suitable) for each installed instance of software. Then, for each installed software instance, you'd also create an instance of BMC_HostedSystemComponents to create the relationship between your hardware CI and the installed software CI's. The actual mechanism to do this varies with integration method - for example, if you're using the Atrium Integration Engine there's an option to define mappings for Relationship Keys and their associated Classes so the relationships are created during data import. Other integration methods would have differing ways of accomplishing this either by building workflow to process CI's as they are imported or by creating separate import files if you're creating CI's manually from spreadsheets and such. If you can provide more specific information on your integration mechanism, we can probably provide a lot more direction on how to get it done. Hope this helps! Chris Woyton -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alec Murchie Sent: Thursday, May 08, 2008 1:07 AM To: arslist@ARSLIST.ORG Subject: Minor CI changes SW instances in R7 ** Folks, I've 2 quite different issues I'd like some advice on: 1. Minor changes made to CIs? eg. when a PC asset changes Status or location how do you ensure that they go thru' a minimal Change Request (ITIL) process. Is there an automated method within the Remedy suite? 2. Software instances in Remedy Asset Management - we have started with hw assets (Laptops/desktops, servers) but now want to include the sw that runs on each of them (applications). What's the best way to achieve that if you already have Radia detecting/storing sw. BMC Remedy User Version 7.0.01 Patch 002 Using Change, Incident, Problem and Asset. Appreciate the support, Alec Alec A. Murchie Manager CMDB / Asset Management Process Support Group Phone: +44 1764 655190 Cell: +44 7717 346035 CONFIDENTIAL PRIVILEGED COMMUNICATION The information contained in this message is privileged, confidential, and protected from disclosure. This message is intended for the individual or entity addressed herein. If you are not the intended recipient, please do not read, copy, use or disclose this communication to others; also please notify the sender by replying to this message, and then delete it from your system. The sender totally disclaims, and will not accept, any responsibility or liability for the unauthorized use, or the consequences of any unauthorized use, of this communication or message. Thank you __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to print dialogue window?
Yea, You should do a Run-If on the AL of $CLIENT-TYPE$ = 9 If you wanted to get really fancy you could make the else action do the OLE SendKeys of Ctrl-P so on the User Tool it would work as well. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Excellent, Smithers It worked like a charm, thanks a ton. I've never used javascript before. I tested it in the client and got an error, so I consulted the documentation, which edumacated me that it only works in MT, which is fine anyways since that's all we'll be using. I'm just lazy and hate flushing the cache every time I make a change :-) Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 08, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? Mid Tier and IE (After a quick Google search on javascript print window I found) javascript:window.print() So try an Active Link that does a command of that. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Mid-Tier only, guess I should have specified. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 2:31 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? If it's a client, you could always do a button that does the Ctrl-P for you :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? ** Ctrl -P works. I was hoping to use a button, but they'll just have to do ctrl-p. It prints only the contents of the current active window, in this case at least. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Thursday, May 08, 2008 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: How to print dialogue window? Out of curiosity, what does a Ctrl-P do in that situation? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, May 08, 2008 12:08 PM To: arslist@ARSLIST.ORG Subject: How to print dialogue window? ** I have a dialogue window that I need to be able to print exactly what is on the window. It has a view field on it with an HTML report that is dynamically generated whenever the window opens. I can't really do a window open action, because there is no ticket created. Can anyone think of an easy way to just print what is in the View Field? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
unsubscribe
-- Make it a Great day! Sonny ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARInside - Trying to locate Stefan Nerlich
Hey Lister'ers... I tried to privately contact Stefan - the developer of ARInside - but the mail bounced, and going to the website (devdor.net) seems to be parked... I ran into some issues, that I'd like to help fix, but the source code is not available, other than for the GUI part of the command line bit... Matt - I know you watch the list, and hopefull Stefan does also :) --- For those interested in the crashes: (Environment ARS 6.3 P21 ITSM 6.0 OOB installation ONLY - yes there are the known issues with 6.0 oob, but... :) tool test time :) ) Could not get any applications to load, had to export all the applications and delete them to continue Active Links - where the button has been removed from the form (so if you open the AL only the Field-ID is listed) Both of the above conditions caused the tool to GPF with a null pointer exception - obviously deleting the workflow let the tool run, however, then it would crash on the next one. (and the next one and ...) quite painful - especially if you want to 'scan a system' coming in 'dry' so to say... I've used the utility many times, and quite love it, and would like to contribute to the fixes... Any useful references would be appreciated:) Have a wonderful day / evening Robert Molenda -- A conclusion is where tired stop thinking... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITIL Remedy
THANKS - Friday humor a day early :) Goats Middle Management - if Scott Adams monitors this list, he just got some additional inspiration! Thanks for the great laugh - I really needed it today :) Robert On Thu, May 8, 2008 at 12:03 PM, Jennifer Meyer [EMAIL PROTECTED] wrote: ** You can certainly add me to that list, Terje. Raising goats is starting to look mighty good, especially since the willingness and intelligence of goats compares favorably to that of middle management. But, haven't we been having this discussion for years? Jennifer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ZTmpSchema1 strangeness
This is what I was afraid of. That's why I just hid the field intead of deleting it. Thanks for the answers everyone. Drew -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of David Sanders Sent: Wednesday, May 07, 2008 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: ZTmpSchema1 strangeness Hi Drew If you remove a field from its only view the field will be deleted when you save the form (unless it is an attachment field - go figure !!). So if you pull one of these fields that are not in any view into the only view, you cannot then remove it from the view again easily. If you really need to remove it from the view (and this is how those fields got in that strange position in the first place), create a temporary view and move the field into this new view and remove from your proper view. Update the form. Then delete the temporary view and save. You end up with the field still existing, but not in any view. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, May 07, 2008 9:02 PM To: arslist@ARSLIST.ORG Subject: ZTmpSchema1 strangeness This is some strangeness. In the course of normal ITSM system development, somethings not working. An AL log says that the AL that a button runs is failing the qual. The field in the qual is hidden, so I'm going to unhide it and then run the workflow again. So, in the Admin tool...the field isn't there so I go to Form...Current View...Fields In View. The field is in the list of fields not in view so I move it over. When I'm done with the testing, I want to move that field back over to the Fields Not In View column. No problem...except that there is a problem. A message pops up telling me that I'm about to remove a field from its only view. If there's only one view, then how could the field not be in it to begin with? Is this because AST:Asset Management Console is a Display-Only form? Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
hp cmdb to remedy cmdb class mappings
i am migrating data from hp to remedy cmdb and there are about 6000 software ci needs to migrated. Dont know how to map cmdb class mappings?cant find any class attribute for the follwoing hp fields.. can i create class attribute?will the new attribute[which i have created] will be deleted,once i go for new cmdb[like cmdb 3.1,4.1].. do i need to map all the hp fields to BMC:core_computersystem. can anyone please help with hp fields to cmdb mapping the below fields: system architecture data center location data room location service owner service hours maintenance window time zone provider peal season data classification url listener access port -- View this message in context: http://www.nabble.com/hp-cmdb-to-remedy-cmdb-class-mappings-tp17139613p17139613.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RANT: arimportcmd
Fair enough. I'm certainly not offended and hope I haven't offended anyone! I presume that support is quite frustrating from the stories I have heard. I personally try not to use it (pointing out bugs is a chargeable service after all) and have been quite impressed with the support I have had from BMC when I have needed it. And, these days anyhow, I make my living by using, configuring, talking about, and servicing BMC's products. And I AM a great believer in Documentation bugs after all! As for how hard it is to fix: I was going to say it's one line, but I'm glad I checked: It's about 9 lines (including three lines of comments and two extra lines for spacing for old mainframe style source files or four lines actual c) every place they read a line from a file. And here it is: // delete lf and crlf if (strlen(pBf) pBf[strlen(pBf)-1] == '\n') pBf[strlen(pBf)-1] = '\0'; if (strlen(pBf) pBf[strlen(pBf)-1] == '\r') pBf[strlen(pBf)-1] = '\0'; // handle a windows only eof in cc 1 of an empty // line or as the last character of a text line if (strlen(pBf) == 1 pBf[0] == 0x1a) pBf[0] = '\0'; if (strlen(pBf) 1 pBf[strlen(pBf)-1] == 0x1a) pBf[strlen(pBf)-1] = '\0'; I wonder how the import tool will handle a Windows CSV on the Unix platform? No doubt you will have tested that in your travails - as an aside I just looked up that word for its spelling and though it had originated from the French but was amused to note: ...[Middle English from Old French travail, travaillier, ultimately via medieval Latin trepalium 'instrument of torture', from Latin tres 'three' + palus 'stake'] - perhaps a tad more literal in your case! Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: May 8, 2008 9:10 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd ** I only tagged it as a rant because of how frustrated I was with their response, or lack of concern for their customer. I wasn't till I replied back telling them that it wasn't good enough that 'I' knew it, that it needed to be updated in the documentation that they created a documentation defect to ensure no one else has to go through those 2 weeks of hassle... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Thursday, May 08, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: arimportcmd ** This is normal with almost all tools - BMC or otherwise. I specifically check for both types of line endings in Meta-Update (so that any CSV or Meta-Update script created on any platform can run on any platform) but that is not the norm. Try a makefile with Windows line returns; try a compiler's source file, and on and on. There is no need for a rant. Most people with Unix familiarity do ascii file conversions as a matter of course. Now that you know, it is no problem for you either. BTW, some file in Windows also contain an end of file marker as the last byte (Ctrl Z). This also causes Unix tools grief. dos2unix also eliminates these as DOS ascii mode ftp transfers and the like. The mapping file is an ASCII file. It can be used on any platform as long as the normal ascii file transfer mechanisms are used. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: May 8, 2008 8:06 PM To: arslist@ARSLIST.ORG Subject: RANT: arimportcmd ** I just got done working with BMC regarding a mapping problem and I'm not liking their answer. I wanted to poll the community to test the waters for this in case I need to open an RFE to make things work the way they say they are supposed to work I created an ARM file from the windows tool, just like the docs say to, and transferred it to a Suse Linux box, and couldn't get the arimportcmd tool to work properly, after several back and forths with support, they gave me a 'working' arm file, after several hours of trying to figure out what the difference was, I came down to the fact that for the Linux version of the import tool you need to run a dos2unix conversion (remove the hex 0D from the CRLF). When I commented that I shouldn't need to run any conversions on the ARM I was told point blank that the difference between how windows and Unix store text files is beyond BMC's support realm and that I simply needed to perform the conversion myself. My problems with this are several, but the major one of which is that the documentation states Importing with mapping refers to running the BMC Remedy Import CLI by using a mapping created in BMC Remedy Import. The mapping must be created on Windows because that is the only environment BMC Remedy Import runs on interactively. After it is created, the mapping can be used on any platform. I take this to mean that I don't need to convert anything to use it, because it 'can be used on any
SRM 2.2
Does anybody know the release date for SRM 2.2? Thanks. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AR Server 6 Java Issue
Details: AR Server 6.0.3 patch 20 Oracle 9x Db Unix OS List, We were recently upgraded to Java 1.6.0.5. When attempting to start Webservices and Email the last one throws errors. We can run one or the other with no problems but of course need both running. Any pointers or suggestions will be much appreciated and yes we have opened this as an issue with BMC. Anthony ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ADM:Please Ignore:timing test
9:45pm EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AR Server 6 Java Issue
I think you're gonna have to downgrade Java to at least 1.5, if not 1.4. I'm sure that 1.6 is not supported for ARS 6.3. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Burkholder, Anthony O Sent: Thursday, May 08, 2008 6:41 PM To: arslist@ARSLIST.ORG Subject: AR Server 6 Java Issue Details: AR Server 6.0.3 patch 20 Oracle 9x Db Unix OS List, We were recently upgraded to Java 1.6.0.5. When attempting to start Webservices and Email the last one throws errors. We can run one or the other with no problems but of course need both running. Any pointers or suggestions will be much appreciated and yes we have opened this as an issue with BMC. Anthony __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
