date:20080806

Re: Open an Excel file from Remedy

2008-08-06 Thread lann

It's opening a new excel *file* not my file (F:\PPCR.xls)

Lann

Kaiser Norm E CIV USAF 96 CS/SCCE wrote:
> 
> When you say...
> 
> new Excel sheet,not my file of choice
> 
> Do you mean it opens a new worksheet or a new Excel *file*?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of lann
> Sent: Wednesday, August 06, 2008 6:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Open an Excel file from Remedy
> 
> Hello all,
>   Iam trying to open a particular Microsoft Excel file in my F
> drive
> (F:\PPCR.xls),I want to copy some data from Remedy to particular cell of
> the
> Excel sheet say,A20.
> 
> Iam using an Active link 
> DDE- Action=POKE
> Service=EXCEL
> Topic=F:\PPCR.xls
> Item-A20
> Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe
> Command=[OPEN(F:\PPCR.xls)]
> 
> The problem is it opens a new Excel sheet,not my file of choice.
> How can I remedy this?
> 
> Thanks,
> Lann
>  
> -- 
> View this message in context:
> http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18849160
> .html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
> 
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> 

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Spell Checker with mid-tier Version 7.0.01

2008-08-06 Thread manuj chauhan

hi
I am using a third party spell checker with remedy mid tier.
i am using JavaScript to open that spell checker integrated with ASP.net
my remedy window on click of the spell checker calls run process to open up
the spell checker

here is the JavaScript function

function runSpellCheck()
{
var objtext=window.opener.document.getElementById("<%=fieldID1%>");

document.getElementById("textBox1").value=objtext.value;
window.focus();


}

function refreshClient()
{
window.opener.document.getElementById("<%=fieldID1%>").value =
document.getElementById("textBox1").value;

window.opener.document.getElementById("<%=fieldID1%>").focus();
window.close();

}

i am facing a problem that it is not saving the changes made by the spell
checker and the remedy window is not able to trace the focus sent by the
JavaScript due to which it only displays the change and when focus of the
field is lost again the wrong spelling returns back that was keyed down.

regards
Manuj Chauhan

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Re: Salary in Bay Area

2008-08-06 Thread Bradford Bingel

Joe, what's the current bill rate and pay rate for Remedy consultants in SE
Florida?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tortolero, Joseph
Sent: Wednesday, August 06, 2008 7:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

** 

Shawn, Right ON!

Remedy peeps.good Remedy peeps should NOT devalue themselves.if you are
willing to take 50-60 an hour you are screwing everyone by giving away your
HARD earned money and devaluing our profession. The bar should be set at 100
minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I
go 12% tops.  Anything more then that and you are getting robbed. It's not
like we don't get 10-15 calls a week with job offers.we are needed and will
be needed...set the standard, maintain the standard. 

Thank you,

-j

Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

  [EMAIL PROTECTED]

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, August 05, 2008 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

That's strange but it makes sense that the bay area would pay less than the
rest of the country due to an overabundance of Remedy people.  You can
probably get six figures as a Remedy developer with more than ten years just
about anywhere in the U.S. if you are working on ITSM, although no person
with that much experience should even be supporting a home grown system for
less than $80k/year anywhere.  You can get that much at a job in Oklahoma or
Ohio, which have much lower costs of living than the bay area.  It's all
about supply and demand though, so if you want to be paid well you have to
live somewhere that has very few Remedy people available, and a lot of
companies making decent money so they can pay a decent salary too.

As far as consulting, with 10 years of experience I would suggest looking at
a minimum of $125/hour.  I know BMC charges twice that for their senior
people, and a lot of the major Remedy consulting firms charge similar rates.
Any consulting firm that keeps more than 15% or $15/hour from your rate
(depending on whether you are making more or less than $100/hr)  is keeping
too much.  When I first did consulting I was ripped off a few times because
I went through too many layers, where you have a small consulting firm
taking 15%, who has a deal with a larger consulting firm taking 15%, who
then deals directly with the client.  In fact, I remember working with a guy
who was being paid less than $40/hour while the client was paying $150/hour
only because he had three or four consulting firms in the middle who each
took their cut.  When consulting, always ask who the direct client is, and
if they refuse to tell you or if they tell you the name of another
consulting company, don't let them submit your information to the client.

Shawn Pierson

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<>

Out of Office

2008-08-06 Thread Linda Brown

Greetings,

I will be out of the office from Thursday, August 7 through Friday, August 8.  
I will return on Monday, August 11.  Please forward all job inquiries to Priya 
Tejwani, [EMAIL PROTECTED], 240-292-0233.  I will address all other matters 
when I return.

Enjoy your day,

Linda

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Re: Email Engine Password reset

2008-08-06 Thread Sanford, Claire

Can you log onto the server with the user name that is the email password 
owner?  Reset the password in the service then and see if it works.
 
That has worked for me when they made me change the pw.  The last time around, 
we created a password that would be next to impossible to hack, that they let 
me have a non-expiring password for the email.  Heck, I have trouble typing it!
 
Claire



From: Action Request System discussion list(ARSList) on behalf of Reiser, John J
Sent: Wed 8/6/2008 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine Password reset



Hello Listers,
ARS 6.3 Server
ARS 6.3 AREmail
MS SQL 2000
Windows 2000

Corporate security policy changes have required us to reset the password
for the account that runs AR System Services and the AREMail Engine.

The ARSystem has come back up fine but the email engine is not
processing.
I've changed the Remedy Email service Run As password.
I've changed the AR System Email Mailbox Configuration passwords.
I've run the EmailStart.bat with -s servername and -p password setting
added.
Maybe I did this in the wrong sequence because the email engine will not
send email.

Any help would be appreciated. I tried to place a call with BMC but
there Helpdesk system is down.

Maybe they reset a password too;^>

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me


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user_cache question

2008-08-06 Thread William Rentfrow

This is still related to the "You do not have write license" woes "
issue
 
What does the BADPWD and BADPWDTOTAL field mean exactly in the
user_cache table?
 
The reason I ask is this - exactly one other person has responded to me
with a similar issue and it was tied to an LDAP integration.
 
One of my users in question who can not save has a # of 38 in her
BADPWDTOTAL field in user_cache...
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157

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Re: Flashboard quick question

2008-08-06 Thread Lisa Westerfield

I would try using the DATE function instead of TIMESTAMP

-Original Message-
From: Steven Iocco <[EMAIL PROTECTED]>
Sent: Wednesday, August 06, 2008 5:19 PM
To: arslist@ARSLIST.ORG 
Subject: Flashboard quick question

Hi folks.  I am creating a flashboard for change management showing the changes 
that are scheduled in the next week.  The variable is ('Scheduled Start Date' 
>= $TIMESTAMP$) AND ('Scheduled Start Date' <= ($TIMESTAMP$ + 604800))

when I run the flashboard, the grouping (which is on scheduled start date) it 
seems to group by AM then PM and then by date?  All I want is grouped by date 
and not AM/PM's

Thanks
Steve
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This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
files are strictly confidential. If you have received it in error, please 
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Re: What filter creates the URL that is attached to the notifications (on ITSM 7)

2008-08-06 Thread Lisa Westerfield

Howard,
>From what we've read, and as we were informed by support, it is not possible 
>to seperate the url and the ticket shortcut in those notifications as it use 
>to be.  We also wanted to turn it off for requestor ootb notifications.  If I 
>recall correctly, you should find that verbiage in the email config doc.

With that said, if you do happen to find a way, please let me know!  Thanks!

-Original Message-
From: Howard Richter <[EMAIL PROTECTED]>
Sent: Wednesday, August 06, 2008 6:21 PM
To: arslist@ARSLIST.ORG 
Subject: What filter creates the URL that is attached to the notifications (on 
ITSM 7)

All,

I need to turn off the Filter that creates the URL that is placed on the out
going notifications e-mails.


I spent the past couple of hours (with no luck) looking at logs trying to
fix that.

Any ideas?

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
files are strictly confidential. If you have received it in error, please 
contact the sender on the number above.

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Re: Email Engine Password reset

2008-08-06 Thread Joe DeSouza

>From the information you provided it appears like you are using MAPI to 
>send/receive mails on the ARS??
Have you logged in as the mail user on windows and tried to send or receive 
mails on Outlook after the change of the password?
Joe

- Original Message 
From: "Reiser, John J" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 6, 2008 6:53:12 PM
Subject: Email Engine Password reset

Hello Listers,
ARS 6.3 Server
ARS 6.3 AREmail
MS SQL 2000
Windows 2000

Corporate security policy changes have required us to reset the password for 
the account that runs AR System Services and the AREMail Engine.

The ARSystem has come back up fine but the email engine is not processing.
I've changed the Remedy Email service Run As password.
I've changed the AR System Email Mailbox Configuration passwords.
I've run the EmailStart.bat with -s servername and -p password setting added.
Maybe I did this in the wrong sequence because the email engine will not send 
email.

Any help would be appreciated. I tried to place a call with BMC but there 
Helpdesk system is down.

Maybe they reset a password too;^>

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me 

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Re: Salary in Bay Area

2008-08-06 Thread Jason Tricky

Is there any company in Arizona that uses Remedy?  I'm planning on moving to 
Arizona but I can't seem to find any employment opopportunity for Remedy 
related jobs.  Anybody here on the list from Arizona?
 

--- On Wed, 8/6/08, Pierson, Shawn <[EMAIL PROTECTED]> wrote:

From: Pierson, Shawn <[EMAIL PROTECTED]>
Subject: Re: Salary in Bay Area
To: arslist@ARSLIST.ORG
Date: Wednesday, August 6, 2008, 12:55 PM

We already have Change.  Incident, Problem, SLM, Asset Management, and SRM too.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, August 06, 2008 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

Remedy community needs change. Yes We Can!!  (Just don't ask what or
how)

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, August 06, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

Now you sound like the government - LOL!



On Wed, Aug 6, 2008 at 1:38 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> I'll be the treasurer, president, and CFO. Just pay the dues directly
to me, and I'll take care of them. I'll also audit myself to make sure
I'm not mis-using them.
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark
> Sent: Wednesday, August 06, 2008 12:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Salary in Bay Area
>
> I feel that I should "appoint" that position...
>
> David M Clark
> Remedy Programmer/Analyst
>
>
 Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM
>>>
> So we have a pres, who will be the Treasurer.
>
> On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>>
>> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
> them
>> off while we run away!
>>
>> --Tim
>>
>>
>>
>> - Original Message 
>> From: David.M Clark <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Wednesday, August 6, 2008 12:06:36 PM
>> Subject: Re: [ARSLIST] Salary in Bay Area
>>
>> I've had my nose broken a few times... can I be a union
"boss"?
>>
>> David M Clark
>> Remedy Programmer/Analyst
>>
>>
>> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02
AM >>>
>> Susan,
>>
>> The first item we need to address is how much we want to charge for
>> dues.
>>
>> hbr
>>
>> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>> >
>> > ** I like that ... an activist in the group !!!
>> >
>> > Susan
>> >
>> >
>> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
> <[EMAIL PROTECTED]>
>> wrote:
>> >
>> >> ** Maybe we need to form a union to keep our rates up to what
> they
>> should
>> >> be.
>> >>
>> >> hbr
>> >>
>> >>
>> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]>
wrote:
>> >>>
>> >>> **
>> >>>
>> >>> Shawn, Right ON!
>> >>>
>> >>> Remedy peeps...good Remedy peeps should NOT devalue
themselves...if
> you
>> are
>> >>> willing to take 50-60 an hour you are screwing everyone
by
> giving
>> away your
>> >>> HARD earned money and devaluing our profession. The bar
should
> be
>> set at 100
>> >>> minimum an hour. And Shawn is COMPLETELY correct about
that 15%,
> in
>> fact I
>> >>> go 12% tops.  Anything more then that and you are getting
> robbed.
>> It's not
>> >>> like we don't get 10-15 calls a week with job
offers...we are
> needed
>> and will
>> >>> be needed...set the standard, maintain the standard.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> Thank you,
>> >>>
>> >>> -j
>> >>>
>> >>>
>> >>>
>> >>> *Joe Tortolero*
>> >>>
>> >>> *Remedy Consultant*
>> >>>
>> >>> *Desk - 561-682-2780*
>> >>>
>> >>> *Cell  - 561-665-1363*
>> >>>
>> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>> >>>
>> >>>
>> >>>
>> >>> **
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>  --
>> >>>
>> >>> *From:* Action Request System discussion list(ARSList)
[mailto:
>> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>> >>> *To:* arslist@ARSLIST.ORG
>> >>> *Subject:* Re: Salary in Bay Area
>> >>>
>> >>>
>> >>>
>> >>> That's strange but it makes sense that the bay area
would pay
> less
>> than
>> >>> the rest of the country due to an overabundance of Remedy
> people.
>> You can
>> >>> probably get six figures as a Remedy developer with more
than
> ten
>> years just
>> >>> about anywhere in the U.S. if you are working on ITSM,
although
> no
>> person
>> >>> with that much experience should even be supporting a
home grown
>> system for
>> >>> less than $80k

Email Engine Password reset

2008-08-06 Thread Reiser, John J

Hello Listers,
ARS 6.3 Server
ARS 6.3 AREmail
MS SQL 2000
Windows 2000

Corporate security policy changes have required us to reset the password
for the account that runs AR System Services and the AREMail Engine.

The ARSystem has come back up fine but the email engine is not
processing.
I've changed the Remedy Email service Run As password.
I've changed the AR System Email Mailbox Configuration passwords.
I've run the EmailStart.bat with -s servername and -p password setting
added.
Maybe I did this in the wrong sequence because the email engine will not
send email.

Any help would be appreciated. I tried to place a call with BMC but
there Helpdesk system is down.

Maybe they reset a password too;^>

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

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Re: Mid-Tier caching with new groups

2008-08-06 Thread john rosquist

The only 2 options I have seen for this are actually flushing the cache and 
setting the setting the flag and timer for the mid-tier to check the server for 
updates.  Both are expensive.
John Rosquist
RightStar Systems



- Original Message 
From: Gary Opela (Corporate) <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 6, 2008 11:59:27 AM
Subject: Mid-Tier caching with new groups

** 
MT 7.1, ARServer 7.1
 
Has anyone out there noticed that the mid-tier doesn’t seem to pick up new 
groups? I created a group from the mid-tier, then tried to set that group as a 
production and test mapping for a role, but the group wasn’t on the list. I 
pulled up my user tool, and I could easily see the group. So, I loaded the User 
form in the mid-tier window, and the group is not in the group list. However, 
in the user tool, the group is in the group list. I flushed the MT cache, and 
then viola! The group was in the group list, and was available for the 
production and test group mappings after the recache of the MT.
 
Does anyone know if there is a setting specifically for the MT that deals with 
the caching of groups?
 
Thanks,
 
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company
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What filter creates the URL that is attached to the notifications (on ITSM 7)

2008-08-06 Thread Howard Richter

All,

I need to turn off the Filter that creates the URL that is placed on the out
going notifications e-mails.


I spent the past couple of hours (with no luck) looking at logs trying to
fix that.

Any ideas?

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Salary in Bay Area

2008-08-06 Thread Benedetto Cantatore

**


He did say entry level right?
 
Ben CantatoreRemedy Manager(914) 457-6209
 
Emerging Health IT3 Odell PlazaYonkers, New York 10701>>> [EMAIL PROTECTED] 08/06/08 2:46 PM >>>
** 








60k in New York? That sounds extremely low to me.
 


Thanks,
 
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Benedetto CantatoreSent: Wednesday, August 06, 2008 1:41 PMTo: arslist@ARSLIST.ORGSubject: Re: Salary in Bay Area
 

In NY, I'd recommend 60k, maybe 70 if you can demostrate a really good understanding what it takes to admin/develop in Remedy.

 

Ben CantatoreRemedy Manager(914) 457-6209

 

Emerging Health IT3 Odell PlazaYonkers, New York 10701>>> [EMAIL PROTECTED] 08/06/08 12:17 PM >>>

** 
Can I turn the topic around and ask what an entry level admin/developer would make in NY? :D
 

Tauf Chowdhury | Forest Laboratories, Inc
Sr. Analyst
Office: 631.858.7765
 




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tortolero, JosephSent: Wednesday, August 06, 2008 12:14 PMTo: arslist@ARSLIST.ORGSubject: Re: Salary in Bay Area
 
LOL, If I thought a union was feasible I would be the first in line to join.but since its not.if we collectively stick to our guns and not take these lowball offers, we all eventually win. You have to remember, recruiters arent your friends. They are there to make money and frankly I have only met two, Katherine Mason outta Sacramento and the folks at Isocorp in Tallahassee, that were up front and honest without my badgering. I know I sound greedy, but the fact is every dollar left on the table goes to the recruiter and frankly, we are doing all the work. My job is to support my family. Not theirs.
 

Thank you,
-j
 
Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell  - 561-665-1363
[EMAIL PROTECTED]
 

 
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan PalmerSent: Wednesday, August 06, 2008 11:49 AMTo: arslist@ARSLIST.ORGSubject: Re: Salary in Bay Area
 
** 


I like that ... an activist in the group !!!

 

Susan

On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]> wrote:
** 

Maybe we need to form a union to keep our rates up to what they should be.

 
hbr



This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout.__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 
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Flashboard quick question

2008-08-06 Thread Steven Iocco


Hi folks.  I am creating a flashboard for change management showing the changes 
that are scheduled in the next week.  The variable is ('Scheduled Start Date' 
>= $TIMESTAMP$) AND ('Scheduled Start Date' <= ($TIMESTAMP$ + 604800))
 
when I run the flashboard, the grouping (which is on scheduled start date) it 
seems to group by AM then PM and then by date?  All I want is grouped by date 
and not AM/PM's
 
Thanks
Steve
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How to execute a 'Set Fields' Action via API (Java) ?

2008-08-06 Thread Tadeu Augusto Dutra Pinto

Hi,

How can I use the class FieldAssignInfo and AssignFieldInfo from API 7.0 
(arapi70.jar) to execute a Set Fields Operation on a form???


I'm very very lost in this situation... Maybe this is not the correct way to do 
what I want / need...

I'll try to explain what I'd like to do in my App:

I would like to input (via API) determined values in my form, but I don't know 
how does API works... I'm trying to study the API's Javadoc ... but I'm very 
confused about that...

I've already have the values that I want to post in my fields on form ... But I 
don't know how to integrate these datas... Remembering that I don't want to 
SUBMIT a record with this NEW values ... I only want to execute a 'Set Fields' 
Action...

Is there any possibility to do this?? Can anyone help me??

Thanks in advance...

Tadeu Augusto Dutra Pinto 

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Re: Salary in Bay Area

2008-08-06 Thread Pierson, Shawn

We already have Change.  Incident, Problem, SLM, Asset Management, and SRM too.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Mayfield, Andy L.
Sent: Wednesday, August 06, 2008 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

Remedy community needs change. Yes We Can!!  (Just don't ask what or
how)

Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, August 06, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

Now you sound like the government - LOL!



On Wed, Aug 6, 2008 at 1:38 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> I'll be the treasurer, president, and CFO. Just pay the dues directly
to me, and I'll take care of them. I'll also audit myself to make sure
I'm not mis-using them.
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark
> Sent: Wednesday, August 06, 2008 12:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Salary in Bay Area
>
> I feel that I should "appoint" that position...
>
> David M Clark
> Remedy Programmer/Analyst
>
>
 Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
> So we have a pres, who will be the Treasurer.
>
> On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>>
>> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
> them
>> off while we run away!
>>
>> --Tim
>>
>>
>>
>> - Original Message 
>> From: David.M Clark <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Wednesday, August 6, 2008 12:06:36 PM
>> Subject: Re: [ARSLIST] Salary in Bay Area
>>
>> I've had my nose broken a few times... can I be a union "boss"?
>>
>> David M Clark
>> Remedy Programmer/Analyst
>>
>>
>> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
>> Susan,
>>
>> The first item we need to address is how much we want to charge for
>> dues.
>>
>> hbr
>>
>> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>> >
>> > ** I like that ... an activist in the group !!!
>> >
>> > Susan
>> >
>> >
>> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
> <[EMAIL PROTECTED]>
>> wrote:
>> >
>> >> ** Maybe we need to form a union to keep our rates up to what
> they
>> should
>> >> be.
>> >>
>> >> hbr
>> >>
>> >>
>> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>> >>>
>> >>> **
>> >>>
>> >>> Shawn, Right ON!
>> >>>
>> >>> Remedy peeps...good Remedy peeps should NOT devalue
themselves...if
> you
>> are
>> >>> willing to take 50-60 an hour you are screwing everyone by
> giving
>> away your
>> >>> HARD earned money and devaluing our profession. The bar should
> be
>> set at 100
>> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
> in
>> fact I
>> >>> go 12% tops.  Anything more then that and you are getting
> robbed.
>> It's not
>> >>> like we don't get 10-15 calls a week with job offers...we are
> needed
>> and will
>> >>> be needed...set the standard, maintain the standard.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> Thank you,
>> >>>
>> >>> -j
>> >>>
>> >>>
>> >>>
>> >>> *Joe Tortolero*
>> >>>
>> >>> *Remedy Consultant*
>> >>>
>> >>> *Desk - 561-682-2780*
>> >>>
>> >>> *Cell  - 561-665-1363*
>> >>>
>> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>> >>>
>> >>>
>> >>>
>> >>> **
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>  --
>> >>>
>> >>> *From:* Action Request System discussion list(ARSList) [mailto:
>> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>> >>> *To:* arslist@ARSLIST.ORG
>> >>> *Subject:* Re: Salary in Bay Area
>> >>>
>> >>>
>> >>>
>> >>> That's strange but it makes sense that the bay area would pay
> less
>> than
>> >>> the rest of the country due to an overabundance of Remedy
> people.
>> You can
>> >>> probably get six figures as a Remedy developer with more than
> ten
>> years just
>> >>> about anywhere in the U.S. if you are working on ITSM, although
> no
>> person
>> >>> with that much experience should even be supporting a home grown
>> system for
>> >>> less than $80k/year anywhere.  You can get that much at a job in
>> Oklahoma or
>> >>> Ohio, which have much lower costs of living than the bay area.
>> It's all
>> >>> about supply and demand though, so if you want to be paid well
> you
>> have to
>> >>> live somewhere that has very few Remedy people available, and a
> lot
>> of
>> >>> companies making decent money so they can pay a decent salary
> too.
>> >>>
>> >>>
>>

Re: Cannot add product categorization in ITSM

2008-08-06 Thread Matt Ferrigno

Thanks for the quick response Joe.  It turns out I already had an entry for
the product I was trying to add with a different tier 1,2,3 structure.

On Wed, Aug 6, 2008 at 3:15 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

> **
> Matt,
>
> This is because there is a temp field that is set with the entry id of what
> the system thinks is a similar record. Turn on the AL logging at the time of
> attempting to add it again and you might be able to find out why that temp
> field is getting set..
>
> Joe
>
>
> - Original Message 
> From: Matt Ferrigno <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, August 6, 2008 3:04:32 PM
> Subject: Cannot add product categorization in ITSM
>
> ** I'm trying to add a new product categorization entry but I seem to be
> having some difficulty with such a simple task.  I open the Product Catalog
> setup form, click the create button.  I then enter my CI type, tier 1,2,3,
> product name and manufacture and set the entry to enabled as the ITSM
> documentation states.  When I click save I get a message saying the item has
> been added, but when I run a search it can't be found.
>
> Has anyone experienced this?
>
> I'm on AR 7.1 patch 2, ITSM 7.03 patch 6
>
> Thanks,
> Matt
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Salary in Bay Area

2008-08-06 Thread Kaiser Norm E CIV USAF 96 CS/SCCE

Change the change that was changed that needs changing.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, August 06, 2008 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

Remedy community needs change. Yes We Can!!  (Just don't ask what or
how)

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, August 06, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

Now you sound like the government - LOL!



On Wed, Aug 6, 2008 at 1:38 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> I'll be the treasurer, president, and CFO. Just pay the dues directly
to me, and I'll take care of them. I'll also audit myself to make sure
I'm not mis-using them.
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark
> Sent: Wednesday, August 06, 2008 12:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Salary in Bay Area
>
> I feel that I should "appoint" that position...
>
> David M Clark
> Remedy Programmer/Analyst
>
>
 Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
> So we have a pres, who will be the Treasurer.
>
> On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>>
>> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
> them
>> off while we run away!
>>
>> --Tim
>>
>>
>>
>> - Original Message 
>> From: David.M Clark <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Wednesday, August 6, 2008 12:06:36 PM
>> Subject: Re: [ARSLIST] Salary in Bay Area
>>
>> I've had my nose broken a few times... can I be a union "boss"?
>>
>> David M Clark
>> Remedy Programmer/Analyst
>>
>>
>> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
>> Susan,
>>
>> The first item we need to address is how much we want to charge for
>> dues.
>>
>> hbr
>>
>> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>> >
>> > ** I like that ... an activist in the group !!!
>> >
>> > Susan
>> >
>> >
>> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
> <[EMAIL PROTECTED]>
>> wrote:
>> >
>> >> ** Maybe we need to form a union to keep our rates up to what
> they
>> should
>> >> be.
>> >>
>> >> hbr
>> >>
>> >>
>> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>> >>>
>> >>> **
>> >>>
>> >>> Shawn, Right ON!
>> >>>
>> >>> Remedy peeps...good Remedy peeps should NOT devalue
themselves...if
> you
>> are
>> >>> willing to take 50-60 an hour you are screwing everyone by
> giving
>> away your
>> >>> HARD earned money and devaluing our profession. The bar should
> be
>> set at 100
>> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
> in
>> fact I
>> >>> go 12% tops.  Anything more then that and you are getting
> robbed.
>> It's not
>> >>> like we don't get 10-15 calls a week with job offers...we are
> needed
>> and will
>> >>> be needed...set the standard, maintain the standard.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> Thank you,
>> >>>
>> >>> -j
>> >>>
>> >>>
>> >>>
>> >>> *Joe Tortolero*
>> >>>
>> >>> *Remedy Consultant*
>> >>>
>> >>> *Desk - 561-682-2780*
>> >>>
>> >>> *Cell  - 561-665-1363*
>> >>>
>> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>> >>>
>> >>>
>> >>>
>> >>> **
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>  --
>> >>>
>> >>> *From:* Action Request System discussion list(ARSList) [mailto:
>> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>> >>> *To:* arslist@ARSLIST.ORG
>> >>> *Subject:* Re: Salary in Bay Area
>> >>>
>> >>>
>> >>>
>> >>> That's strange but it makes sense that the bay area would pay
> less
>> than
>> >>> the rest of the country due to an overabundance of Remedy
> people.
>> You can
>> >>> probably get six figures as a Remedy developer with more than
> ten
>> years just
>> >>> about anywhere in the U.S. if you are working on ITSM, although
> no
>> person
>> >>> with that much experience should even be supporting a home grown
>> system for
>> >>> less than $80k/year anywhere.  You can get that much at a job in
>> Oklahoma or
>> >>> Ohio, which have much lower costs of living than the bay area.
>> It's all
>> >>> about supply and demand though, so if you want to be paid well
> you
>> have to
>> >>> live somewhere that has very few Remedy people available, and a
> lot
>> of
>> >>> companies making decent money so they can pay a decent salary
> too.
>> >>>
>> >>>
>> >>>
>> >>> As far a

Re: Salary in Bay Area

2008-08-06 Thread Mayfield, Andy L.

Remedy community needs change. Yes We Can!!  (Just don't ask what or
how)

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, August 06, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

Now you sound like the government - LOL!



On Wed, Aug 6, 2008 at 1:38 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> I'll be the treasurer, president, and CFO. Just pay the dues directly
to me, and I'll take care of them. I'll also audit myself to make sure
I'm not mis-using them.
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark
> Sent: Wednesday, August 06, 2008 12:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Salary in Bay Area
>
> I feel that I should "appoint" that position...
>
> David M Clark
> Remedy Programmer/Analyst
>
>
 Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
> So we have a pres, who will be the Treasurer.
>
> On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>>
>> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
> them
>> off while we run away!
>>
>> --Tim
>>
>>
>>
>> - Original Message 
>> From: David.M Clark <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Wednesday, August 6, 2008 12:06:36 PM
>> Subject: Re: [ARSLIST] Salary in Bay Area
>>
>> I've had my nose broken a few times... can I be a union "boss"?
>>
>> David M Clark
>> Remedy Programmer/Analyst
>>
>>
>> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
>> Susan,
>>
>> The first item we need to address is how much we want to charge for
>> dues.
>>
>> hbr
>>
>> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>> >
>> > ** I like that ... an activist in the group !!!
>> >
>> > Susan
>> >
>> >
>> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
> <[EMAIL PROTECTED]>
>> wrote:
>> >
>> >> ** Maybe we need to form a union to keep our rates up to what
> they
>> should
>> >> be.
>> >>
>> >> hbr
>> >>
>> >>
>> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>> >>>
>> >>> **
>> >>>
>> >>> Shawn, Right ON!
>> >>>
>> >>> Remedy peeps...good Remedy peeps should NOT devalue
themselves...if
> you
>> are
>> >>> willing to take 50-60 an hour you are screwing everyone by
> giving
>> away your
>> >>> HARD earned money and devaluing our profession. The bar should
> be
>> set at 100
>> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
> in
>> fact I
>> >>> go 12% tops.  Anything more then that and you are getting
> robbed.
>> It's not
>> >>> like we don't get 10-15 calls a week with job offers...we are
> needed
>> and will
>> >>> be needed...set the standard, maintain the standard.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> Thank you,
>> >>>
>> >>> -j
>> >>>
>> >>>
>> >>>
>> >>> *Joe Tortolero*
>> >>>
>> >>> *Remedy Consultant*
>> >>>
>> >>> *Desk - 561-682-2780*
>> >>>
>> >>> *Cell  - 561-665-1363*
>> >>>
>> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>> >>>
>> >>>
>> >>>
>> >>> **
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>  --
>> >>>
>> >>> *From:* Action Request System discussion list(ARSList) [mailto:
>> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>> >>> *To:* arslist@ARSLIST.ORG
>> >>> *Subject:* Re: Salary in Bay Area
>> >>>
>> >>>
>> >>>
>> >>> That's strange but it makes sense that the bay area would pay
> less
>> than
>> >>> the rest of the country due to an overabundance of Remedy
> people.
>> You can
>> >>> probably get six figures as a Remedy developer with more than
> ten
>> years just
>> >>> about anywhere in the U.S. if you are working on ITSM, although
> no
>> person
>> >>> with that much experience should even be supporting a home grown
>> system for
>> >>> less than $80k/year anywhere.  You can get that much at a job in
>> Oklahoma or
>> >>> Ohio, which have much lower costs of living than the bay area.
>> It's all
>> >>> about supply and demand though, so if you want to be paid well
> you
>> have to
>> >>> live somewhere that has very few Remedy people available, and a
> lot
>> of
>> >>> companies making decent money so they can pay a decent salary
> too.
>> >>>
>> >>>
>> >>>
>> >>> As far as consulting, with 10 years of experience I would
> suggest
>> looking
>> >>> at a minimum of $125/hour.  I know BMC charges twice that for
> their
>> senior
>> >>> people, and a lot of the major Remedy consulting firms charge
>> similar
>> >>> rates.  Any consulting firm that keeps more tha

Re: Suggestions wanted....

2008-08-06 Thread Richard Copits

Found it - Thanks! However, there's a note at the bottom of the program
download page that says it doesn't work for 7.x and higher and asks if
the sources are available.bummer.

Could one of the BMC folk listening in speak to the possibility of the
sources
being made available - if indeed there is not a working version for 7.x
systems?

Thanks!!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Wednesday, August 06, 2008 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

Richard,

I just logged in and searched for ARLogAnalyzer and found 3 links for
it.
Here is one of them: 

http://developer.bmc.com:8080/jiveProd/entry!default.jspa?categoryID=507
&ext
ernalID=1010&fromSearchPage=true 

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, August 06, 2008 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I went on the Developer network site but didn't see any program that
looked like the log analyzer. Any idea where else it might be or anyone
who would be comfortable sending a copy via email to my alternate
email address (the spam filter here kills most attachments...). Thanks.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Tuesday, August 05, 2008 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

Sean,

I use that tool all the time.  I believe it is still available for
download
if you're logged in to the Developer's Network site.

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Tuesday, August 05, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

Although this won't solve all of your requirements ... there used to be
a
tool called "AR System Log Analyzer" (arwklga.exe) that a BMC rep gave
me.
I don't know where to get it anymore (maybe someone on the list knows?).
I
think BMC wrote it.

It compiled all of your SQL, API, Arerror, ARFilter logs into one and
then
analyzed the performance for you.  It even could put it into a html file
for
you to be able to read it.

I don't think it would combine things like your assignment engine logs,
CMDB
Logs etc. though.  It might 

It doesn't do it real-time though.  You have to generate the logs, run a
command that compiles them all into one giant file and then run the
analyzer.  It is a major chore but the results can be sometimes worth
it.

Sean

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.

For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
"--> Failed qualification" with red color,
"Passed -- perform actions" with green color, and
"Checking" with blue color.

--
Kur Niadi

On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> **
>
> I'm trying to find a couple of utility programs to run and hoping that
> someone
>
> may have some suggestions on where to find them:
>
>
>
> 1.   A program that will make it easier to read the contents of
any
>
> of the many log files that are available under a full 7.x ITIL
>
> system.

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Re: Cannot add product categorization in ITSM

2008-08-06 Thread Joe DeSouza

Matt,
This is because there is a temp field that is set with the entry id of what the 
system thinks is a similar record. Turn on the AL logging at the time of 
attempting to add it again and you might be able to find out why that temp 
field is getting set..
Joe



- Original Message 
From: Matt Ferrigno <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 6, 2008 3:04:32 PM
Subject: Cannot add product categorization in ITSM

** 
I'm trying to add a new product categorization entry but I seem to be having 
some difficulty with such a simple task.  I open the Product Catalog setup 
form, click the create button.  I then enter my CI type, tier 1,2,3, product 
name and manufacture and set the entry to enabled as the ITSM documentation 
states.  When I click save I get a message saying the item has been added, but 
when I run a search it can't be found.
 
Has anyone experienced this?
 
I'm on AR 7.1 patch 2, ITSM 7.03 patch 6

Thanks,
Matt




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Re: Pager Setup

2008-08-06 Thread Begosh, Kevin

Well sorry I should have said what I really wanted.  This may work out of the 
box I never tested it but what we want to do is turn groups on as on call 
groups and then put the email in for a resource account which is just an email 
address but when trying to add that email address to the pager info it said I 
had to configure it.  You know the part I am talking about on the CTM:Support 
Group form, the table for on call. 


Kevin Begosh, RSP
External Initiatives
System Design & Integration 
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of jham36
Sent: Wednesday, August 06, 2008 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pager Setup

What we have done in the past is add a field to the Person form (not sure if 
ITSM 7.x has this field already) for the pager email address.
I would send emails to the pager instead of hooking into another service.

James

On Aug 6, 11:01 am, Howard Richter <[EMAIL PROTECTED]> wrote:
> Kevin,
>
> Looks like your trying to do the same thing. I wonder how BMC can call 
> it a customization when the howto is found on page 241 on the 
> ITSM-Config-Guide.
> However the doc is not very good.
>
> hbr
>
> On 8/6/08, Begosh, Kevin <[EMAIL PROTECTED]> wrote:
>
>
>
>
>
>
>
> > ** I am working on a windows 2003 server and I am just implemented 
> > AR Server, ITSM applications etc...   I want to set up paging on the 
> > system but I talked with BMC and they said that this was a 
> > "customization" and did not provide any help.  Has anyone using 
> > ARServer 7.x and windows 2003 OS for their AR Server used a external 
> > paging services and had it set up and working.  I know where you set 
> > up the configuration inside of remedy I was just not sure how you 
> > set up the paging services on the server
>
> > AR Server, Windows 2003
> > SQL 2005, DB
> > ARServer 7.1 patch 3
>
> > Kevin Begosh
> > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
> > html___
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile =http://www.linkedin.com/in/hbr4270
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- 
> Hide quoted text -
>
> - Show quoted text -

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Re: Salary in Bay Area

2008-08-06 Thread T. Dee

Now you sound like the government - LOL!



On Wed, Aug 6, 2008 at 1:38 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> I'll be the treasurer, president, and CFO. Just pay the dues directly to me, 
> and I'll take care of them. I'll also audit myself to make sure I'm not 
> mis-using them.
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of David.M Clark
> Sent: Wednesday, August 06, 2008 12:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Salary in Bay Area
>
> I feel that I should "appoint" that position...
>
> David M Clark
> Remedy Programmer/Analyst
>
>
 Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
> So we have a pres, who will be the Treasurer.
>
> On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>>
>> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
> them
>> off while we run away!
>>
>> --Tim
>>
>>
>>
>> - Original Message 
>> From: David.M Clark <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Wednesday, August 6, 2008 12:06:36 PM
>> Subject: Re: [ARSLIST] Salary in Bay Area
>>
>> I've had my nose broken a few times... can I be a union "boss"?
>>
>> David M Clark
>> Remedy Programmer/Analyst
>>
>>
>> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
>> Susan,
>>
>> The first item we need to address is how much we want to charge for
>> dues.
>>
>> hbr
>>
>> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>> >
>> > ** I like that ... an activist in the group !!!
>> >
>> > Susan
>> >
>> >
>> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
> <[EMAIL PROTECTED]>
>> wrote:
>> >
>> >> ** Maybe we need to form a union to keep our rates up to what
> they
>> should
>> >> be.
>> >>
>> >> hbr
>> >>
>> >>
>> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>> >>>
>> >>> **
>> >>>
>> >>> Shawn, Right ON!
>> >>>
>> >>> Remedy peeps...good Remedy peeps should NOT devalue themselves...if
> you
>> are
>> >>> willing to take 50-60 an hour you are screwing everyone by
> giving
>> away your
>> >>> HARD earned money and devaluing our profession. The bar should
> be
>> set at 100
>> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
> in
>> fact I
>> >>> go 12% tops.  Anything more then that and you are getting
> robbed.
>> It's not
>> >>> like we don't get 10-15 calls a week with job offers...we are
> needed
>> and will
>> >>> be needed...set the standard, maintain the standard.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> Thank you,
>> >>>
>> >>> -j
>> >>>
>> >>>
>> >>>
>> >>> *Joe Tortolero*
>> >>>
>> >>> *Remedy Consultant*
>> >>>
>> >>> *Desk - 561-682-2780*
>> >>>
>> >>> *Cell  - 561-665-1363*
>> >>>
>> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>> >>>
>> >>>
>> >>>
>> >>> **
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>  --
>> >>>
>> >>> *From:* Action Request System discussion list(ARSList) [mailto:
>> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>> >>> *To:* arslist@ARSLIST.ORG
>> >>> *Subject:* Re: Salary in Bay Area
>> >>>
>> >>>
>> >>>
>> >>> That's strange but it makes sense that the bay area would pay
> less
>> than
>> >>> the rest of the country due to an overabundance of Remedy
> people.
>> You can
>> >>> probably get six figures as a Remedy developer with more than
> ten
>> years just
>> >>> about anywhere in the U.S. if you are working on ITSM, although
> no
>> person
>> >>> with that much experience should even be supporting a home grown
>> system for
>> >>> less than $80k/year anywhere.  You can get that much at a job in
>> Oklahoma or
>> >>> Ohio, which have much lower costs of living than the bay area.
>> It's all
>> >>> about supply and demand though, so if you want to be paid well
> you
>> have to
>> >>> live somewhere that has very few Remedy people available, and a
> lot
>> of
>> >>> companies making decent money so they can pay a decent salary
> too.
>> >>>
>> >>>
>> >>>
>> >>> As far as consulting, with 10 years of experience I would
> suggest
>> looking
>> >>> at a minimum of $125/hour.  I know BMC charges twice that for
> their
>> senior
>> >>> people, and a lot of the major Remedy consulting firms charge
>> similar
>> >>> rates.  Any consulting firm that keeps more than 15% or $15/hour
>> from your
>> >>> rate (depending on whether you are making more or less than
>> $100/hr)  is
>> >>> keeping too much.  When I first did consulting I was ripped off
> a
>> few times
>> >>> because I went through too many layers, where you hav
> e a small
>> consulting
>> >>> firm taking 15%, who has a deal with a larger consulting firm
>> taking 15%,
>> >>> who then deals directly with the client.  In f

Cannot add product categorization in ITSM

2008-08-06 Thread Matt Ferrigno

I'm trying to add a new product categorization entry but I seem to be having
some difficulty with such a simple task.  I open the Product Catalog setup
form, click the create button.  I then enter my CI type, tier 1,2,3, product
name and manufacture and set the entry to enabled as the ITSM documentation
states.  When I click save I get a message saying the item has been added,
but when I run a search it can't be found.

Has anyone experienced this?

I'm on AR 7.1 patch 2, ITSM 7.03 patch 6

Thanks,
Matt

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Re: Service Desk 7 Out of the box Escalations

2008-08-06 Thread strauss

Yes, they dropped them, so you either buy and use SLM 7.x or create
custom ones of your own.  The would not be that hard to recreate since
they were only dumb letter bombs (that did not follow the assignment if
it changed), so you could actually do better than that with some custom
escalations.  We use SLM 7.1.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/   

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau
Sent: Wednesday, August 06, 2008 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Service Desk 7 Out of the box Escalations

 

** 

Hello,

In the older versions of Service Desk (formerly known as Help Desk),
there were out of the box Escalations that could be configured through
configuration manager that would use the RSM:Escalation form.  In
looking in my Service Desk 7.0+ installation, I see CFG:Escalation, but
cannot find the where the option is to configure it using the
Application Administrator.  I searched through the ITSM 7 Configuration
Guide but could not find anything.  Did they get rid of out of the box
escalations for the ITSM apps or is there something funky with my
installation?  Or does it require the SLA module now?

Thanks,
Jon

AR System 7.1 p3
Service Desk 7.0.3 patch 8
Change Management 7.0.3 patch 8
Asset Management 7.0.3 patch 8

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Service Desk 7 Out of the box Escalations

2008-08-06 Thread Jon Chau

Hello,

In the older versions of Service Desk (formerly known as Help Desk), there
were out of the box Escalations that could be configured through
configuration manager that would use the RSM:Escalation form.  In looking in
my Service Desk 7.0+ installation, I see CFG:Escalation, but cannot find the
where the option is to configure it using the Application Administrator.  I
searched through the ITSM 7 Configuration Guide but could not find
anything.  Did they get rid of out of the box escalations for the ITSM apps
or is there something funky with my installation?  Or does it require the
SLA module now?

Thanks,
Jon

AR System 7.1 p3
Service Desk 7.0.3 patch 8
Change Management 7.0.3 patch 8
Asset Management 7.0.3 patch 8

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Re: Pager Setup

2008-08-06 Thread jham36

What we have done in the past is add a field to the Person form (not
sure if ITSM 7.x has this field already) for the pager email address.
I would send emails to the pager instead of hooking into another
service.

James

On Aug 6, 11:01 am, Howard Richter <[EMAIL PROTECTED]> wrote:
> Kevin,
>
> Looks like your trying to do the same thing. I wonder how BMC can call it a
> customization when the howto is found on page 241 on the ITSM-Config-Guide.
> However the doc is not very good.
>
> hbr
>
> On 8/6/08, Begosh, Kevin <[EMAIL PROTECTED]> wrote:
>
>
>
>
>
>
>
> > ** I am working on a windows 2003 server and I am just implemented AR
> > Server, ITSM applications etc...   I want to set up paging on the system but
> > I talked with BMC and they said that this was a "customization" and did not
> > provide any help.  Has anyone using ARServer 7.x and windows 2003 OS for
> > their AR Server used a external paging services and had it set up and
> > working.  I know where you set up the configuration inside of remedy I was
> > just not sure how you set up the paging services on the server
>
> > AR Server, Windows 2003
> > SQL 2005, DB
> > ARServer 7.1 patch 3
>
> > Kevin Begosh
> > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
> > html___
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile =http://www.linkedin.com/in/hbr4270
>
> ___
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> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide 
> quoted text -
>
> - Show quoted text -

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Re: Setting up an MS SQL database as a VENDOR FORM.

2008-08-06 Thread Joe DeSouza

Do you have the choice of using the AIE integration engine? It does have an 
integration point to MS-SQL database servers as well as DB2 and other Oracle 
servers.
If you do not have that choice you should be able to find a jdbc drivers for 
ms-sql on UNIX..
http://www.microsoft.com/downloads/details.aspx?FamilyID=86212d54-8488-481d-b46b-af29bb18e1e5&displaylang=en
Hope this helps..
Joe



- Original Message 
From: "Payne, George" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 6, 2008 11:30:18 AM
Subject: Setting up an MS SQL database as a VENDOR FORM.

** 
ARS 7.0.01 P8 on AIX
Database: Oracle 10g on AIX
Mid-Tier also on AIX
We are wanting to communicate between a Remedy ARS on AIX/Oracle and an 
external database on Windows/SQL.
 
What is the best way to make these two servers talk to each other?
Thanks in advance,
Gp
 
George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
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CMDB 1.1 to 2.0.1 Upgrade in Virtual Environment

2008-08-06 Thread Brian Baker

Hello All,

I am planning for a CMDB upgrade from 1.1 to 2.0.1 in a virtual environment.
I was wondering if anyone has done this and if there are any issues/gotchas
that I need to know about. Specifically, I need to know what kind of virtual
server performance is required for a successful upgrade. We have about
150,000 CI's at the current time.

Regards,
Brian

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Re: Suggestions wanted....

2008-08-06 Thread Matt Reinfeldt

Richard,

I just logged in and searched for ARLogAnalyzer and found 3 links for it.
Here is one of them: 

http://developer.bmc.com:8080/jiveProd/entry!default.jspa?categoryID=507&ext
ernalID=1010&fromSearchPage=true 

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, August 06, 2008 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I went on the Developer network site but didn't see any program that
looked like the log analyzer. Any idea where else it might be or anyone
who would be comfortable sending a copy via email to my alternate
email address (the spam filter here kills most attachments...). Thanks.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Tuesday, August 05, 2008 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

Sean,

I use that tool all the time.  I believe it is still available for
download
if you're logged in to the Developer's Network site.

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Tuesday, August 05, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

Although this won't solve all of your requirements ... there used to be
a
tool called "AR System Log Analyzer" (arwklga.exe) that a BMC rep gave
me.
I don't know where to get it anymore (maybe someone on the list knows?).
I
think BMC wrote it.

It compiled all of your SQL, API, Arerror, ARFilter logs into one and
then
analyzed the performance for you.  It even could put it into a html file
for
you to be able to read it.

I don't think it would combine things like your assignment engine logs,
CMDB
Logs etc. though.  It might 

It doesn't do it real-time though.  You have to generate the logs, run a
command that compiles them all into one giant file and then run the
analyzer.  It is a major chore but the results can be sometimes worth
it.

Sean

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.

For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
"--> Failed qualification" with red color,
"Passed -- perform actions" with green color, and
"Checking" with blue color.

--
Kur Niadi

On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> **
>
> I'm trying to find a couple of utility programs to run and hoping that
> someone
>
> may have some suggestions on where to find them:
>
>
>
> 1.   A program that will make it easier to read the contents of
any
>
> of the many log files that are available under a full 7.x ITIL
>
> system.

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Re: Salary in Bay Area

2008-08-06 Thread Gary Opela (Corporate)

60k in New York? That sounds extremely low to me

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Benedetto Cantatore
Sent: Wednesday, August 06, 2008 1:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

In NY, I'd recommend 60k, maybe 70 if you can demostrate a really good 
understanding what it takes to admin/develop in Remedy.

Ben Cantatore
Remedy Manager
(914) 457-6209

Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 08/06/08 12:17 PM >>>
**
Can I turn the topic around and ask what an entry level admin/developer would 
make in NY? :D

Tauf Chowdhury | Forest Laboratories, Inc
Sr. Analyst
Office: 631.858.7765


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tortolero, Joseph
Sent: Wednesday, August 06, 2008 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

LOL, If I thought a union was feasible I would be the first in line to 
joinbut since it's notif we collectively stick to our guns and not take 
these lowball offers, we all eventually win. You have to remember, recruiters 
aren't your friends. They are there to make money and frankly I have only met 
two, Katherine Mason outta Sacramento and the folks at Isocorp in Tallahassee, 
that were up front and honest without my badgering. I know I sound greedy, but 
the fact is every dollar left on the table goes to the recruiter and frankly, 
we are doing all the work. My job is to support my family. Not theirs.

Thank you,
-j

Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell  - 561-665-1363
[EMAIL PROTECTED]

[cid:image001.jpg@01C8F7CA.D1D01A70]



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Susan Palmer
Sent: Wednesday, August 06, 2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

**
I like that ... an activist in the group !!!

Susan
On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL 
PROTECTED]> wrote:
**
Maybe we need to form a union to keep our rates up to what they should be.

hbr

This e-mail and its attachments may contain Forest Laboratories, Inc. 
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Re: Salary in Bay Area

2008-08-06 Thread Benedetto Cantatore

**


In NY, I'd recommend 60k, maybe 70 if you can demostrate a really good understanding what it takes to admin/develop in Remedy.
 
Ben CantatoreRemedy Manager(914) 457-6209
 
Emerging Health IT3 Odell PlazaYonkers, New York 10701>>> [EMAIL PROTECTED] 08/06/08 12:17 PM >>>
** 








Can I turn the topic around and ask what an entry level admin/developer would make in NY? :D
 

Tauf Chowdhury | Forest Laboratories, Inc
Sr. Analyst
Office: 631.858.7765
 




From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tortolero, JosephSent: Wednesday, August 06, 2008 12:14 PMTo: arslist@ARSLIST.ORGSubject: Re: Salary in Bay Area
 
LOL, If I thought a union was feasible I would be the first in line to join.but since its not.if we collectively stick to our guns and not take these lowball offers, we all eventually win. You have to remember, recruiters arent your friends. They are there to make money and frankly I have only met two, Katherine Mason outta Sacramento and the folks at Isocorp in Tallahassee, that were up front and honest without my badgering. I know I sound greedy, but the fact is every dollar left on the table goes to the recruiter and frankly, we are doing all the work. My job is to support my family. Not theirs.
 

Thank you,
-j
 
Joe Tortolero
Remedy Consultant
Desk - 561-682-2780
Cell  - 561-665-1363
[EMAIL PROTECTED]
 

 
 





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan PalmerSent: Wednesday, August 06, 2008 11:49 AMTo: arslist@ARSLIST.ORGSubject: Re: Salary in Bay Area
 
** 


I like that ... an activist in the group !!!

 

Susan

On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]> wrote:
** 

Maybe we need to form a union to keep our rates up to what they should be.

 
hbr

This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout.__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 
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Re: Salary in Bay Area

2008-08-06 Thread T. Dee

We need a "union rep" in Canada as well :-)

Ty


On Wed, Aug 6, 2008 at 1:34 PM, David.M Clark <[EMAIL PROTECTED]> wrote:
> I feel that I should "appoint" that position...
>
> David M Clark
> Remedy Programmer/Analyst
>
>
 Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
> So we have a pres, who will be the Treasurer.
>
> On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>>
>> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
> them
>> off while we run away!
>>
>> --Tim
>>
>>
>>
>> - Original Message 
>> From: David.M Clark <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Wednesday, August 6, 2008 12:06:36 PM
>> Subject: Re: [ARSLIST] Salary in Bay Area
>>
>> I've had my nose broken a few times... can I be a union "boss"?
>>
>> David M Clark
>> Remedy Programmer/Analyst
>>
>>
>> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
>> Susan,
>>
>> The first item we need to address is how much we want to charge for
>> dues.
>>
>> hbr
>>
>> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>> >
>> > ** I like that ... an activist in the group !!!
>> >
>> > Susan
>> >
>> >
>> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
> <[EMAIL PROTECTED]>
>> wrote:
>> >
>> >> ** Maybe we need to form a union to keep our rates up to what
> they
>> should
>> >> be.
>> >>
>> >> hbr
>> >>
>> >>
>> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>> >>>
>> >>> **
>> >>>
>> >>> Shawn, Right ON!
>> >>>
>> >>> Remedy peeps…good Remedy peeps should NOT devalue themselves…if
> you
>> are
>> >>> willing to take 50-60 an hour you are screwing everyone by
> giving
>> away your
>> >>> HARD earned money and devaluing our profession. The bar should
> be
>> set at 100
>> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
> in
>> fact I
>> >>> go 12% tops.  Anything more then that and you are getting
> robbed.
>> It's not
>> >>> like we don't get 10-15 calls a week with job offers…we are
> needed
>> and will
>> >>> be needed...set the standard, maintain the standard.
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>
>> >>> Thank you,
>> >>>
>> >>> -j
>> >>>
>> >>>
>> >>>
>> >>> *Joe Tortolero*
>> >>>
>> >>> *Remedy Consultant*
>> >>>
>> >>> *Desk - 561-682-2780*
>> >>>
>> >>> *Cell  - 561-665-1363*
>> >>>
>> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>> >>>
>> >>>
>> >>>
>> >>> **
>> >>>
>> >>>
>> >>>
>> >>>
>> >>>  --
>> >>>
>> >>> *From:* Action Request System discussion list(ARSList) [mailto:
>> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>> >>> *To:* arslist@ARSLIST.ORG
>> >>> *Subject:* Re: Salary in Bay Area
>> >>>
>> >>>
>> >>>
>> >>> That's strange but it makes sense that the bay area would pay
> less
>> than
>> >>> the rest of the country due to an overabundance of Remedy
> people.
>> You can
>> >>> probably get six figures as a Remedy developer with more than
> ten
>> years just
>> >>> about anywhere in the U.S. if you are working on ITSM, although
> no
>> person
>> >>> with that much experience should even be supporting a home grown
>> system for
>> >>> less than $80k/year anywhere.  You can get that much at a job in
>> Oklahoma or
>> >>> Ohio, which have much lower costs of living than the bay area.
>> It's all
>> >>> about supply and demand though, so if you want to be paid well
> you
>> have to
>> >>> live somewhere that has very few Remedy people available, and a
> lot
>> of
>> >>> companies making decent money so they can pay a decent salary
> too.
>> >>>
>> >>>
>> >>>
>> >>> As far as consulting, with 10 years of experience I would
> suggest
>> looking
>> >>> at a minimum of $125/hour.  I know BMC charges twice that for
> their
>> senior
>> >>> people, and a lot of the major Remedy consulting firms charge
>> similar
>> >>> rates.  Any consulting firm that keeps more than 15% or $15/hour
>> from your
>> >>> rate (depending on whether you are making more or less than
>> $100/hr)  is
>> >>> keeping too much.  When I first did consulting I was ripped off
> a
>> few times
>> >>> because I went through too many layers, where you hav
> e a small
>> consulting
>> >>> firm taking 15%, who has a deal with a larger consulting firm
>> taking 15%,
>> >>> who then deals directly with the client.  In fact, I remember
>> working with a
>> >>> guy who was being paid less than $40/hour while the client was
>> paying
>> >>> $150/hour only because he had three or four consulting firms in
> the
>> middle
>> >>> who each took their cut.  When consulting, always ask who the
>> direct client
>> >>> is, and if they refuse to tell you or if they tell you the name
> of
>> another
>> >>> consulting company, don't let them submit your information to
> the
>> client.
>> >>>
>> >>>
>> >>>
>> >>> Shawn Pierson
>> >>>
>> >>>
>> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers
>> Are"
>> >>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where
> the
>> >>> Answers A

Re: Suggestions wanted....

2008-08-06 Thread Richard Copits

Thanks! Please send to [EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, August 06, 2008 2:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I got it from Sean - if you want I can send it to you - just email me.

Ty


On Wed, Aug 6, 2008 at 1:27 PM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> I went on the Developer network site but didn't see any program that
> looked like the log analyzer. Any idea where else it might be or
anyone
> who would be comfortable sending a copy via email to my alternate
> email address (the spam filter here kills most attachments...).
Thanks.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: Tuesday, August 05, 2008 12:59 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Suggestions wanted
>
> Sean,
>
> I use that tool all the time.  I believe it is still available for
> download
> if you're logged in to the Developer's Network site.
>
> Enjoy!
>
> Matt R.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
> Sent: Tuesday, August 05, 2008 11:28 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Suggestions wanted
>
> Although this won't solve all of your requirements ... there used to
be
> a
> tool called "AR System Log Analyzer" (arwklga.exe) that a BMC rep gave
> me.
> I don't know where to get it anymore (maybe someone on the list
knows?).
> I
> think BMC wrote it.
>
>
> It compiled all of your SQL, API, Arerror, ARFilter logs into one and
> then
> analyzed the performance for you.  It even could put it into a html
file
> for
> you to be able to read it.
>
> I don't think it would combine things like your assignment engine
logs,
> CMDB
> Logs etc. though.  It might 
>
> It doesn't do it real-time though.  You have to generate the logs, run
a
> command that compiles them all into one giant file and then run the
> analyzer.  It is a major chore but the results can be sometimes worth
> it.
>
> Sean
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
> Sent: Tuesday, August 05, 2008 12:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Suggestions wanted
>
> I use Notepad++ to read any ARS log, it's free and you can create user
> define syntax highlighting there.
>
> For example, It's much easier to focus debugging a filter log by
> assigning line containing these string:
> "--> Failed qualification" with red color,
> "Passed -- perform actions" with green color, and
> "Checking" with blue color.
>
> --
> Kur Niadi
>
>
> On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
> <[EMAIL PROTECTED]> wrote:
>> **
>>
>> I'm trying to find a couple of utility programs to run and hoping
that
>> someone
>>
>> may have some suggestions on where to find them:
>>
>>
>>
>> 1.   A program that will make it easier to read the contents of
> any
>>
>> of the many log files that are available under a full 7.x ITIL
>>
>> system.
>
>

> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>

> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>
> Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message.
>
>

___
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>


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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

_

Re: Suggestions wanted....

2008-08-06 Thread T. Dee

I got it from Sean - if you want I can send it to you - just email me.

Ty


On Wed, Aug 6, 2008 at 1:27 PM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> I went on the Developer network site but didn't see any program that
> looked like the log analyzer. Any idea where else it might be or anyone
> who would be comfortable sending a copy via email to my alternate
> email address (the spam filter here kills most attachments...). Thanks.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
> Sent: Tuesday, August 05, 2008 12:59 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Suggestions wanted
>
> Sean,
>
> I use that tool all the time.  I believe it is still available for
> download
> if you're logged in to the Developer's Network site.
>
> Enjoy!
>
> Matt R.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
> Sent: Tuesday, August 05, 2008 11:28 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Suggestions wanted
>
> Although this won't solve all of your requirements ... there used to be
> a
> tool called "AR System Log Analyzer" (arwklga.exe) that a BMC rep gave
> me.
> I don't know where to get it anymore (maybe someone on the list knows?).
> I
> think BMC wrote it.
>
>
> It compiled all of your SQL, API, Arerror, ARFilter logs into one and
> then
> analyzed the performance for you.  It even could put it into a html file
> for
> you to be able to read it.
>
> I don't think it would combine things like your assignment engine logs,
> CMDB
> Logs etc. though.  It might 
>
> It doesn't do it real-time though.  You have to generate the logs, run a
> command that compiles them all into one giant file and then run the
> analyzer.  It is a major chore but the results can be sometimes worth
> it.
>
> Sean
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
> Sent: Tuesday, August 05, 2008 12:04 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Suggestions wanted
>
> I use Notepad++ to read any ARS log, it's free and you can create user
> define syntax highlighting there.
>
> For example, It's much easier to focus debugging a filter log by
> assigning line containing these string:
> "--> Failed qualification" with red color,
> "Passed -- perform actions" with green color, and
> "Checking" with blue color.
>
> --
> Kur Niadi
>
>
> On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
> <[EMAIL PROTECTED]> wrote:
>> **
>>
>> I'm trying to find a couple of utility programs to run and hoping that
>> someone
>>
>> may have some suggestions on where to find them:
>>
>>
>>
>> 1.   A program that will make it easier to read the contents of
> any
>>
>> of the many log files that are available under a full 7.x ITIL
>>
>> system.
>
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> 
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>
> Portions of this message may be confidential under an exemption to Ohio's 
> public records law or under a legal privilege. If you have received this 
> message in error or due to an unauthorized transmission or interception, 
> please delete all copies from your system without disclosing, copying, or 
> transmitting this message.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Salary in Bay Area

2008-08-06 Thread David.M Clark

Gary, one or two of my associates will be by later to... negotiate the chain of 
command.  There's always room on my payroll.

In related news, I've gotten two calls today from BMC managers to ask how 
things are going.  Maybe talk of unionizing is already scaring them...

David M Clark
Remedy Programmer/Analyst


>>> "Gary Opela (Corporate)" <[EMAIL PROTECTED]> 8/6/2008 12:38 PM >>>
I'll be the treasurer, president, and CFO. Just pay the dues directly to me, 
and I'll take care of them. I'll also audit myself to make sure I'm not 
mis-using them.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com 

http://www.lcibest.com 

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of David.M Clark
Sent: Wednesday, August 06, 2008 12:34 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Salary in Bay Area

I feel that I should "appoint" that position...

David M Clark
Remedy Programmer/Analyst


>>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
So we have a pres, who will be the Treasurer.

On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>
> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
them
> off while we run away!
>
> --Tim
>
>
>
> - Original Message 
> From: David.M Clark <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG 
> Sent: Wednesday, August 6, 2008 12:06:36 PM
> Subject: Re: [ARSLIST] Salary in Bay Area
>
> I've had my nose broken a few times... can I be a union "boss"?
>
> David M Clark
> Remedy Programmer/Analyst
>
>
> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
> Susan,
>
> The first item we need to address is how much we want to charge for
> dues.
>
> hbr
>
> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
> >
> > ** I like that ... an activist in the group !!!
> >
> > Susan
> >
> >
> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
<[EMAIL PROTECTED]>
> wrote:
> >
> >> ** Maybe we need to form a union to keep our rates up to what
they
> should
> >> be.
> >>
> >> hbr
> >>
> >>
> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
> >>>
> >>> **
> >>>
> >>> Shawn, Right ON!
> >>>
> >>> Remedy peeps...good Remedy peeps should NOT devalue themselves...if
you
> are
> >>> willing to take 50-60 an hour you are screwing everyone by
giving
> away your
> >>> HARD earned money and devaluing our profession. The bar should
be
> set at 100
> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
in
> fact I
> >>> go 12% tops.  Anything more then that and you are getting
robbed.
> It's not
> >>> like we don't get 10-15 calls a week with job offers...we are
needed
> and will
> >>> be needed...set the standard, maintain the standard.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Thank you,
> >>>
> >>> -j
> >>>
> >>>
> >>>
> >>> *Joe Tortolero*
> >>>
> >>> *Remedy Consultant*
> >>>
> >>> *Desk - 561-682-2780*
> >>>
> >>> *Cell  - 561-665-1363*
> >>>
> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> >>>
> >>>
> >>>
> >>> **
> >>>
> >>>
> >>>
> >>>
> >>>  --
> >>>
> >>> *From:* Action Request System discussion list(ARSList) [mailto:
> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
> >>> *To:* arslist@ARSLIST.ORG 
> >>> *Subject:* Re: Salary in Bay Area
> >>>
> >>>
> >>>
> >>> That's strange but it makes sense that the bay area would pay
less
> than
> >>> the rest of the country due to an overabundance of Remedy
people.
> You can
> >>> probably get six figures as a Remedy developer with more than
ten
> years just
> >>> about anywhere in the U.S. if you are working on ITSM, although
no
> person
> >>> with that much experience should even be supporting a home grown
> system for
> >>> less than $80k/year anywhere.  You can get that much at a job in
> Oklahoma or
> >>> Ohio, which have much lower costs of living than the bay area.
> It's all
> >>> about supply and demand though, so if you want to be paid well
you
> have to
> >>> live somewhere that has very few Remedy people available, and a
lot
> of
> >>> companies making decent money so they can pay a decent salary
too.
> >>>
> >>>
> >>>
> >>> As far as consulting, with 10 years of experience I would
suggest
> looking
> >>> at a minimum of $125/hour.  I know BMC charges twice that for
their
> senior
> >>> people, and a lot of the major Remedy consulting firms charge
> similar
> >>> rates.  Any consulting firm that keeps more than 15% or $15/hour
> from your
> >>> rate (depending on whether you are making more or less than
> $100/hr)  is
> >>> keeping too much.  When I first did consulting I was ripped off
a
> few times
> >>> because I went through too many layers, where you hav
e a small
> consulting
> >>> firm taking 15%, who has a deal with a larger consulting firm
> taking 15%,
> >>> who then deals directly

Re: Salary in Bay Area

2008-08-06 Thread J.T. Shyman

Who do you think you are?!

Congress?

:)


--- J.T. Shyman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

I'll be the treasurer, president, and CFO. Just pay the dues directly to me,
and I'll take care of them. I'll also audit myself to make sure I'm not
mis-using them.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark
Sent: Wednesday, August 06, 2008 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

I feel that I should "appoint" that position...

David M Clark
Remedy Programmer/Analyst


>>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
So we have a pres, who will be the Treasurer.

On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>
> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
them
> off while we run away!
>
> --Tim
>
>
>
> - Original Message 
> From: David.M Clark <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, August 6, 2008 12:06:36 PM
> Subject: Re: [ARSLIST] Salary in Bay Area
>
> I've had my nose broken a few times... can I be a union "boss"?
>
> David M Clark
> Remedy Programmer/Analyst
>
>
> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
> Susan,
>
> The first item we need to address is how much we want to charge for
> dues.
>
> hbr
>
> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
> >
> > ** I like that ... an activist in the group !!!
> >
> > Susan
> >
> >
> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
<[EMAIL PROTECTED]>
> wrote:
> >
> >> ** Maybe we need to form a union to keep our rates up to what
they
> should
> >> be.
> >>
> >> hbr
> >>
> >>
> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
> >>>
> >>> **
> >>>
> >>> Shawn, Right ON!
> >>>
> >>> Remedy peeps...good Remedy peeps should NOT devalue themselves...if
you
> are
> >>> willing to take 50-60 an hour you are screwing everyone by
giving
> away your
> >>> HARD earned money and devaluing our profession. The bar should
be
> set at 100
> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
in
> fact I
> >>> go 12% tops.  Anything more then that and you are getting
robbed.
> It's not
> >>> like we don't get 10-15 calls a week with job offers...we are
needed
> and will
> >>> be needed...set the standard, maintain the standard.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Thank you,
> >>>
> >>> -j
> >>>
> >>>
> >>>
> >>> *Joe Tortolero*
> >>>
> >>> *Remedy Consultant*
> >>>
> >>> *Desk - 561-682-2780*
> >>>
> >>> *Cell  - 561-665-1363*
> >>>
> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> >>>
> >>>
> >>>
> >>> **
> >>>
> >>>
> >>>
> >>>
> >>>  --
> >>>
> >>> *From:* Action Request System discussion list(ARSList) [mailto:
> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
> >>> *To:* arslist@ARSLIST.ORG
> >>> *Subject:* Re: Salary in Bay Area
> >>>
> >>>
> >>>
> >>> That's strange but it makes sense that the bay area would pay
less
> than
> >>> the rest of the country due to an overabundance of Remedy
people.
> You can
> >>> probably get six figures as a Remedy developer with more than
ten
> years just
> >>> about anywhere in the U.S. if you are working on ITSM, although
no
> person
> >>> with that much experience should even be supporting a home grown
> system for
> >>> less than $80k/year anywhere.  You can get that much at a job in
> Oklahoma or
> >>> Ohio, which have much lower costs of living than the bay area.
> It's all
> >>> about supply and demand though, so if you want to be paid well
you
> have to
> >>> live somewhere that has very few Remedy people available, and a
lot
> of
> >>> companies making decent money so they can pay a decent salary
too.
> >>>
> >>>
> >>>
> >>> As far as consulting, with 10 years of experience I would
suggest
> looking
> >>> at a minimum of $125/hour.  I know BMC charges twice that for
their
> senior
> >>> people, and a lot of the major Remedy consulting firms charge
> similar
> >>> rates.  Any consulting firm that keeps more than 15% or $15/hour
> from your
> >>> rate (depending on whether you are making more or less than
> $100/hr)  is
> >>> keeping too much.  When I first did consulting I was ripped off
a
> few times
> >>> because I went through too many layers, where you hav
e a small
> consulting
> >>> firm taking 15%, who has a deal with a larger consulting firm
> taking 15%,
> >>> who then deals directly with the client.  In fact, I remember
> working with a
> >>> guy who was being paid less than

Re: Dynamic groups with Deployable Applications

2008-08-06 Thread Begosh, Kevin

I know that you had to use ' with the value in 6.x, so I guess you do
not in 7.x, that is good to know.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic groups with Deployable Applications


** 

You cannot map a dynamic group to a role. I got it working by removing
the single quotes from the value in the field for my dynamic group. I do
not have a role created for the group. 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Wednesday, August 06, 2008 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic groups with Deployable Applications

 

Did you map that group to a role.  I know that in 7.x you must map a
group to a role to use it in the application.  I have gotten dynamic
groups to work in 6.x.  I have never tried in 7.x

 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Dynamic groups with Deployable Applications

** 

Okay, I'm having issues here. I have a dynamic group called
Organizations. The Group ID is 60004. I have added a field to a form.
The field is called Organizations, is of length 255 and is a character
field. The ID of the field is 60004.

 

The Request ID on that same form has a permission group of
Organizations.


I have a filter that is setting the Organizations field to 'Devco'
(with the single ticks). My user has a permission group of Devco.

 

I tried creating a role for the Organizations group, but for the
Production and Test mappings, there is not an option to map them to the
Organizations group, I'm assuming because it's a dynamic group.


So, I log in, using the user tool or the web tool, pull up the form, and
query for an entry that I know for sure has 'Devco' in the Organizations
field (field ID 60004). The user with the Devco permission group cannot
see the request.

 

My question, has anyone gotten dynamic groups to work with deployable
applications? I've not seen anything in the documentation that mentions
otherwise.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html_Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are" html___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Salary in Bay Area

2008-08-06 Thread Gary Opela (Corporate)

I'll be the treasurer, president, and CFO. Just pay the dues directly to me, 
and I'll take care of them. I'll also audit myself to make sure I'm not 
mis-using them.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of David.M Clark
Sent: Wednesday, August 06, 2008 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

I feel that I should "appoint" that position...

David M Clark
Remedy Programmer/Analyst


>>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
So we have a pres, who will be the Treasurer.

On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>
> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
them
> off while we run away!
>
> --Tim
>
>
>
> - Original Message 
> From: David.M Clark <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, August 6, 2008 12:06:36 PM
> Subject: Re: [ARSLIST] Salary in Bay Area
>
> I've had my nose broken a few times... can I be a union "boss"?
>
> David M Clark
> Remedy Programmer/Analyst
>
>
> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
> Susan,
>
> The first item we need to address is how much we want to charge for
> dues.
>
> hbr
>
> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
> >
> > ** I like that ... an activist in the group !!!
> >
> > Susan
> >
> >
> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
<[EMAIL PROTECTED]>
> wrote:
> >
> >> ** Maybe we need to form a union to keep our rates up to what
they
> should
> >> be.
> >>
> >> hbr
> >>
> >>
> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
> >>>
> >>> **
> >>>
> >>> Shawn, Right ON!
> >>>
> >>> Remedy peeps...good Remedy peeps should NOT devalue themselves...if
you
> are
> >>> willing to take 50-60 an hour you are screwing everyone by
giving
> away your
> >>> HARD earned money and devaluing our profession. The bar should
be
> set at 100
> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
in
> fact I
> >>> go 12% tops.  Anything more then that and you are getting
robbed.
> It's not
> >>> like we don't get 10-15 calls a week with job offers...we are
needed
> and will
> >>> be needed...set the standard, maintain the standard.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Thank you,
> >>>
> >>> -j
> >>>
> >>>
> >>>
> >>> *Joe Tortolero*
> >>>
> >>> *Remedy Consultant*
> >>>
> >>> *Desk - 561-682-2780*
> >>>
> >>> *Cell  - 561-665-1363*
> >>>
> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> >>>
> >>>
> >>>
> >>> **
> >>>
> >>>
> >>>
> >>>
> >>>  --
> >>>
> >>> *From:* Action Request System discussion list(ARSList) [mailto:
> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
> >>> *To:* arslist@ARSLIST.ORG
> >>> *Subject:* Re: Salary in Bay Area
> >>>
> >>>
> >>>
> >>> That's strange but it makes sense that the bay area would pay
less
> than
> >>> the rest of the country due to an overabundance of Remedy
people.
> You can
> >>> probably get six figures as a Remedy developer with more than
ten
> years just
> >>> about anywhere in the U.S. if you are working on ITSM, although
no
> person
> >>> with that much experience should even be supporting a home grown
> system for
> >>> less than $80k/year anywhere.  You can get that much at a job in
> Oklahoma or
> >>> Ohio, which have much lower costs of living than the bay area.
> It's all
> >>> about supply and demand though, so if you want to be paid well
you
> have to
> >>> live somewhere that has very few Remedy people available, and a
lot
> of
> >>> companies making decent money so they can pay a decent salary
too.
> >>>
> >>>
> >>>
> >>> As far as consulting, with 10 years of experience I would
suggest
> looking
> >>> at a minimum of $125/hour.  I know BMC charges twice that for
their
> senior
> >>> people, and a lot of the major Remedy consulting firms charge
> similar
> >>> rates.  Any consulting firm that keeps more than 15% or $15/hour
> from your
> >>> rate (depending on whether you are making more or less than
> $100/hr)  is
> >>> keeping too much.  When I first did consulting I was ripped off
a
> few times
> >>> because I went through too many layers, where you hav
e a small
> consulting
> >>> firm taking 15%, who has a deal with a larger consulting firm
> taking 15%,
> >>> who then deals directly with the client.  In fact, I remember
> working with a
> >>> guy who was being paid less than $40/hour while the client was
> paying
> >>> $150/hour only because he had three or four consulting firms in
the
> middle
> >>> who each took their cut.  When consulting, always ask who the
> direct client
> >>> is, and if they refuse to tell you or if they tell you the name
of
> another
> >>> co

Re: Salary in Bay Area

2008-08-06 Thread David.M Clark

I feel that I should "appoint" that position...

David M Clark
Remedy Programmer/Analyst


>>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 12:32 PM >>>
So we have a pres, who will be the Treasurer.

On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>
> ** Cool.  Then when the Pinkertons come to bust us up, you can fend
them
> off while we run away!
>
> --Tim
>
>
>
> - Original Message 
> From: David.M Clark <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG 
> Sent: Wednesday, August 6, 2008 12:06:36 PM
> Subject: Re: [ARSLIST] Salary in Bay Area
>
> I've had my nose broken a few times... can I be a union "boss"?
>
> David M Clark
> Remedy Programmer/Analyst
>
>
> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
> Susan,
>
> The first item we need to address is how much we want to charge for
> dues.
>
> hbr
>
> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
> >
> > ** I like that ... an activist in the group !!!
> >
> > Susan
> >
> >
> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter
<[EMAIL PROTECTED]>
> wrote:
> >
> >> ** Maybe we need to form a union to keep our rates up to what
they
> should
> >> be.
> >>
> >> hbr
> >>
> >>
> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
> >>>
> >>> **
> >>>
> >>> Shawn, Right ON!
> >>>
> >>> Remedy peeps…good Remedy peeps should NOT devalue themselves…if
you
> are
> >>> willing to take 50-60 an hour you are screwing everyone by
giving
> away your
> >>> HARD earned money and devaluing our profession. The bar should
be
> set at 100
> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
in
> fact I
> >>> go 12% tops.  Anything more then that and you are getting
robbed.
> It's not
> >>> like we don't get 10-15 calls a week with job offers…we are
needed
> and will
> >>> be needed...set the standard, maintain the standard.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Thank you,
> >>>
> >>> -j
> >>>
> >>>
> >>>
> >>> *Joe Tortolero*
> >>>
> >>> *Remedy Consultant*
> >>>
> >>> *Desk - 561-682-2780*
> >>>
> >>> *Cell  - 561-665-1363*
> >>>
> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> >>>
> >>>
> >>>
> >>> **
> >>>
> >>>
> >>>
> >>>
> >>>  --
> >>>
> >>> *From:* Action Request System discussion list(ARSList) [mailto:
> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
> >>> *To:* arslist@ARSLIST.ORG 
> >>> *Subject:* Re: Salary in Bay Area
> >>>
> >>>
> >>>
> >>> That's strange but it makes sense that the bay area would pay
less
> than
> >>> the rest of the country due to an overabundance of Remedy
people.
> You can
> >>> probably get six figures as a Remedy developer with more than
ten
> years just
> >>> about anywhere in the U.S. if you are working on ITSM, although
no
> person
> >>> with that much experience should even be supporting a home grown
> system for
> >>> less than $80k/year anywhere.  You can get that much at a job in
> Oklahoma or
> >>> Ohio, which have much lower costs of living than the bay area.
> It's all
> >>> about supply and demand though, so if you want to be paid well
you
> have to
> >>> live somewhere that has very few Remedy people available, and a
lot
> of
> >>> companies making decent money so they can pay a decent salary
too.
> >>>
> >>>
> >>>
> >>> As far as consulting, with 10 years of experience I would
suggest
> looking
> >>> at a minimum of $125/hour.  I know BMC charges twice that for
their
> senior
> >>> people, and a lot of the major Remedy consulting firms charge
> similar
> >>> rates.  Any consulting firm that keeps more than 15% or $15/hour
> from your
> >>> rate (depending on whether you are making more or less than
> $100/hr)  is
> >>> keeping too much.  When I first did consulting I was ripped off
a
> few times
> >>> because I went through too many layers, where you hav
e a small
> consulting
> >>> firm taking 15%, who has a deal with a larger consulting firm
> taking 15%,
> >>> who then deals directly with the client.  In fact, I remember
> working with a
> >>> guy who was being paid less than $40/hour while the client was
> paying
> >>> $150/hour only because he had three or four consulting firms in
the
> middle
> >>> who each took their cut.  When consulting, always ask who the
> direct client
> >>> is, and if they refuse to tell you or if they tell you the name
of
> another
> >>> consulting company, don't let them submit your information to
the
> client.
> >>>
> >>>
> >>>
> >>> Shawn Pierson
> >>>
> >>>
> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers
> Are"
> >>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where
the
> >>> Answers Are" html___
> >>>
> >>
> >>
> >>
> >>
> >> --
> >> Howard Richter
> >> Re
> d Hat Certified Technician
> >> CompTIA Linux+ Certified
> >> ITIL Foundation Certified
> >> E-Mail = [EMAIL PROTECTED] 
> >> LinkedIn  Profile =
> http://www.linkedin.com/in/hbr4270 __Platinum
> Sponsor:
> >> www.rmsportal.com ARSlist: "Where th

Re: Dynamic groups with Deployable Applications

2008-08-06 Thread Gary Opela (Corporate)

You cannot map a dynamic group to a role. I got it working by removing the 
single quotes from the value in the field for my dynamic group. I do not have a 
role created for the group.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Begosh, Kevin
Sent: Wednesday, August 06, 2008 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic groups with Deployable Applications

Did you map that group to a role.  I know that in 7.x you must map a group to a 
role to use it in the application.  I have gotten dynamic groups to work in 
6.x.  I have never tried in 7.x

Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Dynamic groups with Deployable Applications
**
Okay, I'm having issues here. I have a dynamic group called Organizations. The 
Group ID is 60004. I have added a field to a form. The field is called 
Organizations, is of length 255 and is a character field. The ID of the field 
is 60004.

The Request ID on that same form has a permission group of Organizations.

I have a filter that is setting the Organizations field to 'Devco'  (with the 
single ticks). My user has a permission group of Devco.

I tried creating a role for the Organizations group, but for the Production and 
Test mappings, there is not an option to map them to the Organizations group, 
I'm assuming because it's a dynamic group.

So, I log in, using the user tool or the web tool, pull up the form, and query 
for an entry that I know for sure has 'Devco' in the Organizations field (field 
ID 60004). The user with the Devco permission group cannot see the request.

My question, has anyone gotten dynamic groups to work with deployable 
applications? I've not seen anything in the documentation that mentions 
otherwise.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Salary in Bay Area

2008-08-06 Thread Howard Richter

So we have a pres, who will be the Treasurer.

On 8/6/08, Tim Widowfield <[EMAIL PROTECTED]> wrote:
>
> ** Cool.  Then when the Pinkertons come to bust us up, you can fend them
> off while we run away!
>
> --Tim
>
>
>
> - Original Message 
> From: David.M Clark <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, August 6, 2008 12:06:36 PM
> Subject: Re: [ARSLIST] Salary in Bay Area
>
> I've had my nose broken a few times... can I be a union "boss"?
>
> David M Clark
> Remedy Programmer/Analyst
>
>
> >>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
> Susan,
>
> The first item we need to address is how much we want to charge for
> dues.
>
> hbr
>
> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
> >
> > ** I like that ... an activist in the group !!!
> >
> > Susan
> >
> >
> > On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]>
> wrote:
> >
> >> ** Maybe we need to form a union to keep our rates up to what they
> should
> >> be.
> >>
> >> hbr
> >>
> >>
> >>  On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
> >>>
> >>> **
> >>>
> >>> Shawn, Right ON!
> >>>
> >>> Remedy peeps…good Remedy peeps should NOT devalue themselves…if you
> are
> >>> willing to take 50-60 an hour you are screwing everyone by giving
> away your
> >>> HARD earned money and devaluing our profession. The bar should be
> set at 100
> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%, in
> fact I
> >>> go 12% tops.  Anything more then that and you are getting robbed.
> It's not
> >>> like we don't get 10-15 calls a week with job offers…we are needed
> and will
> >>> be needed...set the standard, maintain the standard.
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> Thank you,
> >>>
> >>> -j
> >>>
> >>>
> >>>
> >>> *Joe Tortolero*
> >>>
> >>> *Remedy Consultant*
> >>>
> >>> *Desk - 561-682-2780*
> >>>
> >>> *Cell  - 561-665-1363*
> >>>
> >>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> >>>
> >>>
> >>>
> >>> **
> >>>
> >>>
> >>>
> >>>
> >>>  --
> >>>
> >>> *From:* Action Request System discussion list(ARSList) [mailto:
> >>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
> >>> *Sent:* Tuesday, August 05, 2008 5:11 PM
> >>> *To:* arslist@ARSLIST.ORG
> >>> *Subject:* Re: Salary in Bay Area
> >>>
> >>>
> >>>
> >>> That's strange but it makes sense that the bay area would pay less
> than
> >>> the rest of the country due to an overabundance of Remedy people.
> You can
> >>> probably get six figures as a Remedy developer with more than ten
> years just
> >>> about anywhere in the U.S. if you are working on ITSM, although no
> person
> >>> with that much experience should even be supporting a home grown
> system for
> >>> less than $80k/year anywhere.  You can get that much at a job in
> Oklahoma or
> >>> Ohio, which have much lower costs of living than the bay area.
> It's all
> >>> about supply and demand though, so if you want to be paid well you
> have to
> >>> live somewhere that has very few Remedy people available, and a lot
> of
> >>> companies making decent money so they can pay a decent salary too.
> >>>
> >>>
> >>>
> >>> As far as consulting, with 10 years of experience I would suggest
> looking
> >>> at a minimum of $125/hour.  I know BMC charges twice that for their
> senior
> >>> people, and a lot of the major Remedy consulting firms charge
> similar
> >>> rates.  Any consulting firm that keeps more than 15% or $15/hour
> from your
> >>> rate (depending on whether you are making more or less than
> $100/hr)  is
> >>> keeping too much.  When I first did consulting I was ripped off a
> few times
> >>> because I went through too many layers, where you have a small
> consulting
> >>> firm taking 15%, who has a deal with a larger consulting firm
> taking 15%,
> >>> who then deals directly with the client.  In fact, I remember
> working with a
> >>> guy who was being paid less than $40/hour while the client was
> paying
> >>> $150/hour only because he had three or four consulting firms in the
> middle
> >>> who each took their cut.  When consulting, always ask who the
> direct client
> >>> is, and if they refuse to tell you or if they tell you the name of
> another
> >>> consulting company, don't let them submit your information to the
> client.
> >>>
> >>>
> >>>
> >>> Shawn Pierson
> >>>
> >>>
> >>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> >>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> >>> Answers Are" html___
> >>>
> >>
> >>
> >>
> >>
> >> --
> >> Howard Richter
> >> Re
> d Hat Certified Technician
> >> CompTIA Linux+ Certified
> >> ITIL Foundation Certified
> >> E-Mail = [EMAIL PROTECTED]
> >> LinkedIn  Profile =
> http://www.linkedin.com/in/hbr4270 __Platinum
> Sponsor:
> >> www.rmsportal.com ARSlist: "Where the Answers Are" html___
> >
> >
> >
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> > html___
> >
>
>
>
> --
> Howard Richter

Re: Dynamic groups with Deployable Applications

2008-08-06 Thread Begosh, Kevin

Did you map that group to a role.  I know that in 7.x you must map a
group to a role to use it in the application.  I have gotten dynamic
groups to work in 6.x.  I have never tried in 7.x
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Dynamic groups with Deployable Applications


** 

Okay, I'm having issues here. I have a dynamic group called
Organizations. The Group ID is 60004. I have added a field to a form.
The field is called Organizations, is of length 255 and is a character
field. The ID of the field is 60004.

 

The Request ID on that same form has a permission group of
Organizations.


I have a filter that is setting the Organizations field to 'Devco'
(with the single ticks). My user has a permission group of Devco.

 

I tried creating a role for the Organizations group, but for the
Production and Test mappings, there is not an option to map them to the
Organizations group, I'm assuming because it's a dynamic group.


So, I log in, using the user tool or the web tool, pull up the form, and
query for an entry that I know for sure has 'Devco' in the Organizations
field (field ID 60004). The user with the Devco permission group cannot
see the request.

 

My question, has anyone gotten dynamic groups to work with deployable
applications? I've not seen anything in the documentation that mentions
otherwise.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Re: Dynamic groups with Deployable Applications

2008-08-06 Thread Gary Opela (Corporate)

Okay, I removed the single quotes from the value of Devco in the Organizations 
field and it works fine. I thought you had to have ' and a ' around your value 
in a field that is used for dynamic permission groups I guess not.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 12:29 PM
To: 'arslist@ARSLIST.ORG'
Subject: Dynamic groups with Deployable Applications

Okay, I'm having issues here. I have a dynamic group called Organizations. The 
Group ID is 60004. I have added a field to a form. The field is called 
Organizations, is of length 255 and is a character field. The ID of the field 
is 60004.

The Request ID on that same form has a permission group of Organizations.

I have a filter that is setting the Organizations field to 'Devco'  (with the 
single ticks). My user has a permission group of Devco.

I tried creating a role for the Organizations group, but for the Production and 
Test mappings, there is not an option to map them to the Organizations group, 
I'm assuming because it's a dynamic group.

So, I log in, using the user tool or the web tool, pull up the form, and query 
for an entry that I know for sure has 'Devco' in the Organizations field (field 
ID 60004). The user with the Devco permission group cannot see the request.

My question, has anyone gotten dynamic groups to work with deployable 
applications? I've not seen anything in the documentation that mentions 
otherwise.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Dynamic groups with Deployable Applications

2008-08-06 Thread Gary Opela (Corporate)

Okay, I'm having issues here. I have a dynamic group called Organizations. The 
Group ID is 60004. I have added a field to a form. The field is called 
Organizations, is of length 255 and is a character field. The ID of the field 
is 60004.

The Request ID on that same form has a permission group of Organizations.

I have a filter that is setting the Organizations field to 'Devco'  (with the 
single ticks). My user has a permission group of Devco.

I tried creating a role for the Organizations group, but for the Production and 
Test mappings, there is not an option to map them to the Organizations group, 
I'm assuming because it's a dynamic group.

So, I log in, using the user tool or the web tool, pull up the form, and query 
for an entry that I know for sure has 'Devco' in the Organizations field (field 
ID 60004). The user with the Devco permission group cannot see the request.

My question, has anyone gotten dynamic groups to work with deployable 
applications? I've not seen anything in the documentation that mentions 
otherwise.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Suggestions wanted....

2008-08-06 Thread Richard Copits

I went on the Developer network site but didn't see any program that
looked like the log analyzer. Any idea where else it might be or anyone
who would be comfortable sending a copy via email to my alternate
email address (the spam filter here kills most attachments...). Thanks.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Tuesday, August 05, 2008 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

Sean,

I use that tool all the time.  I believe it is still available for
download
if you're logged in to the Developer's Network site.

Enjoy!

Matt R.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross)
Sent: Tuesday, August 05, 2008 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

Although this won't solve all of your requirements ... there used to be
a
tool called "AR System Log Analyzer" (arwklga.exe) that a BMC rep gave
me.
I don't know where to get it anymore (maybe someone on the list knows?).
I
think BMC wrote it.

It compiled all of your SQL, API, Arerror, ARFilter logs into one and
then
analyzed the performance for you.  It even could put it into a html file
for
you to be able to read it.

I don't think it would combine things like your assignment engine logs,
CMDB
Logs etc. though.  It might 

It doesn't do it real-time though.  You have to generate the logs, run a
command that compiles them all into one giant file and then run the
analyzer.  It is a major chore but the results can be sometimes worth
it.

Sean

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi
Sent: Tuesday, August 05, 2008 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Suggestions wanted

I use Notepad++ to read any ARS log, it's free and you can create user
define syntax highlighting there.

For example, It's much easier to focus debugging a filter log by
assigning line containing these string:
"--> Failed qualification" with red color,
"Passed -- perform actions" with green color, and
"Checking" with blue color.

--
Kur Niadi

On Sat, Aug 2, 2008 at 1:14 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:
> **
>
> I'm trying to find a couple of utility programs to run and hoping that
> someone
>
> may have some suggestions on where to find them:
>
>
>
> 1.   A program that will make it easier to read the contents of
any
>
> of the many log files that are available under a full 7.x ITIL
>
> system.

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Re: Salary in Bay Area

2008-08-06 Thread Mayfield, Andy L.

Just think, if we create a union we can charge twice what we're worth,
do half of what we should and have democrats kissing our arses once
every four year for about 8 months.

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tortolero, Joseph
Sent: Wednesday, August 06, 2008 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

LOL, If I thought a union was feasible I would be the first in line to
joinbut since it's notif we collectively stick to our guns and
not take these lowball offers, we all eventually win. You have to
remember, recruiters aren't your friends. They are there to make money
and frankly I have only met two, Katherine Mason outta Sacramento and
the folks at Isocorp in Tallahassee, that were up front and honest
without my badgering. I know I sound greedy, but the fact is every
dollar left on the table goes to the recruiter and frankly, we are doing
all the work. My job is to support my family. Not theirs.

 

Thank you,

-j

 

Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]  

 

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, August 06, 2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

** 

I like that ... an activist in the group !!!

 

Susan

On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]>
wrote:

** 

Maybe we need to form a union to keep our rates up to what they should
be.

 

hbr



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<>

Re: Salary in Bay Area

2008-08-06 Thread Howard Richter

I don't know NY numbers, but in ATL I have seen starting numbers around 50k
if they have some database or server experience. Remembering that it takes
some hands on time to understand Remedy.




On 8/6/08, Chowdhury, Tauf <[EMAIL PROTECTED]> wrote:
>
> **
>
> Can I turn the topic around and ask what an entry level admin/developer
> would make in NY? :D
>
>
>
> *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.*
> **
>
> Sr. Analyst
>
> Office: 631.858.7765
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Tortolero, Joseph
> *Sent:* Wednesday, August 06, 2008 12:14 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Salary in Bay Area
>
>
>
> LOL, If I thought a union was feasible I would be the first in line to
> join….but since it's not….if we collectively stick to our guns and not take
> these lowball offers, we all eventually win. You have to remember,
> recruiters aren't your friends. They are there to make money and frankly I
> have only met two, Katherine Mason outta Sacramento and the folks at Isocorp
> in Tallahassee, that were up front and honest without my badgering. I know I
> sound greedy, but the fact is every dollar left on the table goes to the
> recruiter and frankly, we are doing all the work. My job is to support my
> family. Not theirs.
>
>
>
> Thank you,
>
> -j
>
>
>
> *Joe Tortolero*
>
> *Remedy Consultant*
>
> *Desk - 561-682-2780*
>
> *Cell  - 561-665-1363*
>
> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>
>
>
> **
>
>
>
>
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Susan Palmer
> *Sent:* Wednesday, August 06, 2008 11:49 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Salary in Bay Area
>
>
>
> **
>
> I like that ... an activist in the group !!!
>
>
>
> Susan
>
> On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]> wrote:
>
> **
>
> Maybe we need to form a union to keep our rates up to what they should be.
>
>
>
> hbr
>
> --
> This e-mail and its attachments may contain Forest Laboratories, Inc.
> proprietary information that is privileged, confidential or subject to
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended
> solely for the use of the individual or entity to which it is addressed. If
> you are not the intended recipient of this e-mail, or the employee or agent
> responsible for delivering this e-mail to the intended recipient, you are
> hereby notified that any dissemination, distribution, copying or action
> taken in relation to the contents of and attachments to this e-mail is
> strictly prohibited and may be unlawful. If you have received this e-mail in
> error, please notify the sender immediately and permanently delete the
> original and any copy of this e-mail and any printout.
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Salary in Bay Area

2008-08-06 Thread J.T. Shyman

No, it's a per our charge.

 

:-)

 

--- J.T. Shyman

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, August 06, 2008 12:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

** 

u ... is that a per hour charge?

On Wed, Aug 6, 2008 at 11:02 AM, Howard Richter <[EMAIL PROTECTED]> wrote:

** 

Susan,
 

The first item we need to address is how much we want to charge for dues.

 

hbr
 

On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote: 

** 

I like that ... an activist in the group !!!

 

Susan

 

On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]> wrote:

** 

Maybe we need to form a union to keep our rates up to what they should be.

 

hbr

 

On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote: 

** 

Shawn, Right ON!

Remedy peeps.good Remedy peeps should NOT devalue themselves.if you are
willing to take 50-60 an hour you are screwing everyone by giving away your
HARD earned money and devaluing our profession. The bar should be set at 100
minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I
go 12% tops.  Anything more then that and you are getting robbed. It's not
like we don't get 10-15 calls a week with job offers.we are needed and will
be needed...set the standard, maintain the standard. 

 

 

Thank you,

-j

 


Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

  [EMAIL PROTECTED]

 



 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, August 05, 2008 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

That's strange but it makes sense that the bay area would pay less than the
rest of the country due to an overabundance of Remedy people.  You can
probably get six figures as a Remedy developer with more than ten years just
about anywhere in the U.S. if you are working on ITSM, although no person
with that much experience should even be supporting a home grown system for
less than $80k/year anywhere.  You can get that much at a job in Oklahoma or
Ohio, which have much lower costs of living than the bay area.  It's all
about supply and demand though, so if you want to be paid well you have to
live somewhere that has very few Remedy people available, and a lot of
companies making decent money so they can pay a decent salary too.

 

As far as consulting, with 10 years of experience I would suggest looking at
a minimum of $125/hour.  I know BMC charges twice that for their senior
people, and a lot of the major Remedy consulting firms charge similar rates.
Any consulting firm that keeps more than 15% or $15/hour from your rate
(depending on whether you are making more or less than $100/hr)  is keeping
too much.  When I first did consulting I was ripped off a few times because
I went through too many layers, where you have a small consulting firm
taking 15%, who has a deal with a larger consulting firm taking 15%, who
then deals directly with the client.  In fact, I remember working with a guy
who was being paid less than $40/hour while the client was paying $150/hour
only because he had three or four consulting firms in the middle who each
took their cut.  When consulting, always ask who the direct client is, and
if they refuse to tell you or if they tell you the name of another
consulting company, don't let them submit your information to the client.

 

Shawn Pierson

 

__Platinum Sponsor: www.rmsportal.com   ARSlist:
"Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com
  ARSlist: "Where the Answers Are" html___





 

-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]

LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
www.rmsportal.com   ARSlist: "Where the Answers
Are" html___ 


 

__Platinum Sponsor: www.rmsportal.com   ARSlist:
"Where the Answers Are" html___ 




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
www.rmsportal.com   ARSlist: "Where the Answers
Are" html___ 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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Re: Salary in Bay Area

2008-08-06 Thread Susan Palmer

u ... is that a per hour charge?

On Wed, Aug 6, 2008 at 11:02 AM, Howard Richter <[EMAIL PROTECTED]> wrote:

> ** Susan,
>
> The first item we need to address is how much we want to charge for dues.
>
> hbr
>
> On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>>
>> **
>>  I like that ... an activist in the group !!!
>>
>> Susan
>>
>>
>> On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]>wrote:
>>
>>> ** Maybe we need to form a union to keep our rates up to what they
>>> should be.
>>>
>>> hbr
>>>
>>>
>>>   On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:

 **

 Shawn, Right ON!

 Remedy peeps…good Remedy peeps should NOT devalue themselves…if you are
 willing to take 50-60 an hour you are screwing everyone by giving away your
 HARD earned money and devaluing our profession. The bar should be set at 
 100
 minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I
 go 12% tops.  Anything more then that and you are getting robbed. It's not
 like we don't get 10-15 calls a week with job offers…we are needed and will
 be needed...set the standard, maintain the standard.

 Thank you,

 -j

 *Joe Tortolero*

 *Remedy Consultant*

 *Desk - 561-682-2780*

 *Cell  - 561-665-1363*

 [EMAIL PROTECTED] <[EMAIL PROTECTED]>

 **

  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
 *Sent:* Tuesday, August 05, 2008 5:11 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Salary in Bay Area

 That's strange but it makes sense that the bay area would pay less than
 the rest of the country due to an overabundance of Remedy people.  You can
 probably get six figures as a Remedy developer with more than ten years 
 just
 about anywhere in the U.S. if you are working on ITSM, although no person
 with that much experience should even be supporting a home grown system for
 less than $80k/year anywhere.  You can get that much at a job in Oklahoma 
 or
 Ohio, which have much lower costs of living than the bay area.  It's all
 about supply and demand though, so if you want to be paid well you have to
 live somewhere that has very few Remedy people available, and a lot of
 companies making decent money so they can pay a decent salary too.

 As far as consulting, with 10 years of experience I would suggest
 looking at a minimum of $125/hour.  I know BMC charges twice that for their
 senior people, and a lot of the major Remedy consulting firms charge 
 similar
 rates.  Any consulting firm that keeps more than 15% or $15/hour from your
 rate (depending on whether you are making more or less than $100/hr)  is
 keeping too much.  When I first did consulting I was ripped off a few times
 because I went through too many layers, where you have a small consulting
 firm taking 15%, who has a deal with a larger consulting firm taking 15%,
 who then deals directly with the client.  In fact, I remember working with 
 a
 guy who was being paid less than $40/hour while the client was paying
 $150/hour only because he had three or four consulting firms in the middle
 who each took their cut.  When consulting, always ask who the direct client
 is, and if they refuse to tell you or if they tell you the name of another
 consulting company, don't let them submit your information to the client.

 Shawn Pierson

 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
 html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
 Answers Are" html___

>>>
>>>
>>>
>>>
>>> --
>>> Howard Richter
>>> Red Hat Certified Technician
>>> CompTIA Linux+ Certified
>>> ITIL Foundation Certified
>>> E-Mail = [EMAIL PROTECTED]
>>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
>>> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
>>
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___
>

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Opinion on a dataclass

2008-08-06 Thread Drake,Dave

Just looking for an opinion or three.  We're looking to track URLs for a client 
in CMDB.  What dataclass has worked best for you and why?

We're on CMDB 2.0.1, ITSM 7, ARS 7.  Thanks!!

Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 
816-201-1823 - [EMAIL PROTECTED] - www.cerner.com

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Re: Salary in Bay Area

2008-08-06 Thread Tim Widowfield

Cool.  Then when the Pinkertons come to bust us up, you can fend them off while 
we run away!

--Tim




- Original Message 
From: David.M Clark <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, August 6, 2008 12:06:36 PM
Subject: Re: [ARSLIST] Salary in Bay Area

I've had my nose broken a few times... can I be a union "boss"?

David M Clark
Remedy Programmer/Analyst


>>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
Susan,

The first item we need to address is how much we want to charge for
dues.

hbr

On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>
> ** I like that ... an activist in the group !!!
>
> Susan
>
>
> On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]>
wrote:
>
>> ** Maybe we need to form a union to keep our rates up to what they
should
>> be.
>>
>> hbr
>>
>>
>>   On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>>>
>>> **
>>>
>>> Shawn, Right ON!
>>>
>>> Remedy peeps…good Remedy peeps should NOT devalue themselves…if you
are
>>> willing to take 50-60 an hour you are screwing everyone by giving
away your
>>> HARD earned money and devaluing our profession. The bar should be
set at 100
>>> minimum an hour. And Shawn is COMPLETELY correct about that 15%, in
fact I
>>> go 12% tops.  Anything more then that and you are getting robbed.
It's not
>>> like we don't get 10-15 calls a week with job offers…we are needed
and will
>>> be needed...set the standard, maintain the standard.
>>>
>>>
>>>
>>>
>>>
>>> Thank you,
>>>
>>> -j
>>>
>>>
>>>
>>> *Joe Tortolero*
>>>
>>> *Remedy Consultant*
>>>
>>> *Desk - 561-682-2780*
>>>
>>> *Cell  - 561-665-1363*
>>>
>>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>>>
>>>
>>>
>>> **
>>>
>>>
>>>
>>>
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>>> *To:* arslist@ARSLIST.ORG 
>>> *Subject:* Re: Salary in Bay Area
>>>
>>>
>>>
>>> That's strange but it makes sense that the bay area would pay less
than
>>> the rest of the country due to an overabundance of Remedy people. 
You can
>>> probably get six figures as a Remedy developer with more than ten
years just
>>> about anywhere in the U.S. if you are working on ITSM, although no
person
>>> with that much experience should even be supporting a home grown
system for
>>> less than $80k/year anywhere.  You can get that much at a job in
Oklahoma or
>>> Ohio, which have much lower costs of living than the bay area. 
It's all
>>> about supply and demand though, so if you want to be paid well you
have to
>>> live somewhere that has very few Remedy people available, and a lot
of
>>> companies making decent money so they can pay a decent salary too.
>>>
>>>
>>>
>>> As far as consulting, with 10 years of experience I would suggest
looking
>>> at a minimum of $125/hour.  I know BMC charges twice that for their
senior
>>> people, and a lot of the major Remedy consulting firms charge
similar
>>> rates.  Any consulting firm that keeps more than 15% or $15/hour
from your
>>> rate (depending on whether you are making more or less than
$100/hr)  is
>>> keeping too much.  When I first did consulting I was ripped off a
few times
>>> because I went through too many layers, where you have a small
consulting
>>> firm taking 15%, who has a deal with a larger consulting firm
taking 15%,
>>> who then deals directly with the client.  In fact, I remember
working with a
>>> guy who was being paid less than $40/hour while the client was
paying
>>> $150/hour only because he had three or four consulting firms in the
middle
>>> who each took their cut.  When consulting, always ask who the
direct client
>>> is, and if they refuse to tell you or if they tell you the name of
another
>>> consulting company, don't let them submit your information to the
client.
>>>
>>>
>>>
>>> Shawn Pierson
>>>
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
>>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
>>> Answers Are" html___
>>>
>>
>>
>>
>>
>> --
>> Howard Richter
>> Re
d Hat Certified Technician
>> CompTIA Linux+ Certified
>> ITIL Foundation Certified
>> E-Mail = [EMAIL PROTECTED] 
>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor:
>> www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED] 
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 

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Re: Open an Excel file from Remedy

2008-08-06 Thread Mayfield, Andy L.

Trying setting up your active link as shown below:

DDE- Action=POKE
Service=EXCEL
Topic=sheet1 (or whatever your excel sheet is named)
Item-R20C1   (this is cell A20)
Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe F:\PPCR.xls
Command= $FIELDNAME$

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: Wednesday, August 06, 2008 6:22 AM
To: arslist@ARSLIST.ORG
Subject: Open an Excel file from Remedy

Hello all,
  Iam trying to open a particular Microsoft Excel file in my F
drive
(F:\PPCR.xls),I want to copy some data from Remedy to particular cell of
the
Excel sheet say,A20.

Iam using an Active link 
DDE- Action=POKE
Service=EXCEL
Topic=F:\PPCR.xls
Item-A20
Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe
Command=[OPEN(F:\PPCR.xls)]

The problem is it opens a new Excel sheet,not my file of choice.
How can I remedy this?

Thanks,
Lann
 
-- 
View this message in context:
http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18849160
.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Re: Salary in Bay Area

2008-08-06 Thread Chowdhury, Tauf

Can I turn the topic around and ask what an entry level admin/developer
would make in NY? :D

 

Tauf Chowdhury | Forest Laboratories, Inc.

Sr. Analyst

Office: 631.858.7765

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tortolero, Joseph
Sent: Wednesday, August 06, 2008 12:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

LOL, If I thought a union was feasible I would be the first in line to
joinbut since it's notif we collectively stick to our guns and
not take these lowball offers, we all eventually win. You have to
remember, recruiters aren't your friends. They are there to make money
and frankly I have only met two, Katherine Mason outta Sacramento and
the folks at Isocorp in Tallahassee, that were up front and honest
without my badgering. I know I sound greedy, but the fact is every
dollar left on the table goes to the recruiter and frankly, we are doing
all the work. My job is to support my family. Not theirs.

 

Thank you,

-j

 

Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]  

 

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, August 06, 2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

** 

I like that ... an activist in the group !!!

 

Susan

On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]>
wrote:

** 

Maybe we need to form a union to keep our rates up to what they should
be.

 

hbr



__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___

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for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
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<>

Re: Salary in Bay Area

2008-08-06 Thread Tortolero, Joseph

LOL, If I thought a union was feasible I would be the first in line to
joinbut since it's notif we collectively stick to our guns and
not take these lowball offers, we all eventually win. You have to
remember, recruiters aren't your friends. They are there to make money
and frankly I have only met two, Katherine Mason outta Sacramento and
the folks at Isocorp in Tallahassee, that were up front and honest
without my badgering. I know I sound greedy, but the fact is every
dollar left on the table goes to the recruiter and frankly, we are doing
all the work. My job is to support my family. Not theirs.

 

Thank you,

-j

 

Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]  

 

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Wednesday, August 06, 2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

** 

I like that ... an activist in the group !!!

 

Susan

On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]>
wrote:

** 

Maybe we need to form a union to keep our rates up to what they should
be.

 

hbr





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Mid-tier on IE - Back button clears fields

2008-08-06 Thread Mahan, Janet L [EQ]

We are having an issue with the IE browser version 6x on mid-tier 7.0.  When 
users click on a link that opens a different form and try to use the browser's 
Back key to go to the previous form, it clears all the data.  It did not work 
this way against the mid-tier version 6.  BMC recommends upgrading the mid-tier 
but we are hesitant to do this since our server is still at 6.0.1.  We tried 
using IE v7 but it doesn't work either.  It does work on Firefox but that is 
not a corporate standard browser.  Has anyone else had a similar problem?

Janet Mahan

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privileged material for the sole use of the intended recipient(s). Any review, 
use, distribution or disclosure by others is strictly prohibited. If you are 
not the intended recipient (or authorized to receive for the recipient), please 
contact the sender and delete all copies of the message.




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Re: Help setting up approval Server

2008-08-06 Thread sivarama velicheti

Hi,

 Can I incorporate all the departments under one approval
process using the ad hoc method? I think each approver would be selecting
the next approver. Does that solve my problem to any extent?? In the custom
configuration tab we have approval mappings form. In the form there is a
field called Approval Indicator (has the following options change, purchase
requisition). Does this correspond to the change type field which we have on
the Change mgmt workflow. If not how do I use change type and environment
criteria to set up the department level mapping.

Sivarama

On Wed, Aug 6, 2008 at 7:02 AM, Pierson, Shawn <[EMAIL PROTECTED]>wrote:

> **
>
> Sivarama,
>
>
>
> Unfortunately, setting up custom approval processes can be complex.
> Additionally, depending on how different your process is from the OOtB
> process, you may have trouble setting it up and require some customization
> to enforce the process.
>
>
>
> To get started with basic customizations of the process, make a backup of
> all the records in the Approval Process Configuration form, then disable all
> the OOtB stuff that  you don't need, and create new records to do what your
> requirements are.  You can set up different processes for different
> companies, but not on the department level.  You may have to use some
> different criteria for that such as the Change Type, Environment, etc.
> Still, I would try to get the organizations to adopt a single approval
> process, or at least ones that are compatible.  Additionally, keeping the
> workflow as close to OOtB as possible is a good thing.
>
>
>
> One other tip is that you can use approval processes to bypass statuses.
> For example, we have a custom workflow for the Change Type of Release, so I
> have an approval record called a "Release Bypass" that goes straight from
> the "Draft" status to the "Scheduled for Approval" status if there are no
> approvers, and we have no approvers mapped to that phase.
>
>
>
> Shawn Pierson
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti
> *Sent:* Wednesday, August 06, 2008 1:07 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Help setting up approval Server
>
>
>
> **
>
>
> Hi
>
>Can some one point me in the right direction to have the approval
> server configured for remedy 7.1 implementation. I am looking for an out of
> the box solution with no customizations. I have different kinds of change
> requests which would be created and handled by different departments. Each
> of the department has different approval process. I have the following
> questions.
>
>  i) The out of the box change mgmt workflow has 5 defined Approval
> phases i) Review ii) Business approval iii) Implementation iv) Close Down
> Approval v) Final Review Complete. Now if we don't need to have one of the
> approval phases do we have the option to disable it using out of the box
> configurations.
>
>  ii) In the approval central console in the application menu I find
> the options for two sample applications and CHG: Infrastructure change. Do I
> need to use the CHG: infrastructure change option because I am defining the
> approval rules for the change mgmt workflow or can I build my own
> application and use each one for the different departments I would be
> implementing for.
>
> iii) I am not familiar with the approval console and I am cramped
> for time and so am not in a position to go over the approval server guide.
> Do you guys have any simple documentation that I can go through.
>
> Thanks
> Sivarama
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
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-- 

Sivarama Velicheti

*
*
*
***
* *
*
-

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Re: Salary in Bay Area

2008-08-06 Thread David.M Clark

I've had my nose broken a few times... can I be a union "boss"?

David M Clark
Remedy Programmer/Analyst


>>> Howard Richter <[EMAIL PROTECTED]> 8/6/2008 11:02 AM >>>
Susan,

The first item we need to address is how much we want to charge for
dues.

hbr

On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>
> ** I like that ... an activist in the group !!!
>
> Susan
>
>
> On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]>
wrote:
>
>> ** Maybe we need to form a union to keep our rates up to what they
should
>> be.
>>
>> hbr
>>
>>
>>   On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>>>
>>> **
>>>
>>> Shawn, Right ON!
>>>
>>> Remedy peeps…good Remedy peeps should NOT devalue themselves…if you
are
>>> willing to take 50-60 an hour you are screwing everyone by giving
away your
>>> HARD earned money and devaluing our profession. The bar should be
set at 100
>>> minimum an hour. And Shawn is COMPLETELY correct about that 15%, in
fact I
>>> go 12% tops.  Anything more then that and you are getting robbed.
It's not
>>> like we don't get 10-15 calls a week with job offers…we are needed
and will
>>> be needed...set the standard, maintain the standard.
>>>
>>>
>>>
>>>
>>>
>>> Thank you,
>>>
>>> -j
>>>
>>>
>>>
>>> *Joe Tortolero*
>>>
>>> *Remedy Consultant*
>>>
>>> *Desk - 561-682-2780*
>>>
>>> *Cell  - 561-665-1363*
>>>
>>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>>>
>>>
>>>
>>> **
>>>
>>>
>>>
>>>
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>>> *To:* arslist@ARSLIST.ORG 
>>> *Subject:* Re: Salary in Bay Area
>>>
>>>
>>>
>>> That's strange but it makes sense that the bay area would pay less
than
>>> the rest of the country due to an overabundance of Remedy people. 
You can
>>> probably get six figures as a Remedy developer with more than ten
years just
>>> about anywhere in the U.S. if you are working on ITSM, although no
person
>>> with that much experience should even be supporting a home grown
system for
>>> less than $80k/year anywhere.  You can get that much at a job in
Oklahoma or
>>> Ohio, which have much lower costs of living than the bay area. 
It's all
>>> about supply and demand though, so if you want to be paid well you
have to
>>> live somewhere that has very few Remedy people available, and a lot
of
>>> companies making decent money so they can pay a decent salary too.
>>>
>>>
>>>
>>> As far as consulting, with 10 years of experience I would suggest
looking
>>> at a minimum of $125/hour.  I know BMC charges twice that for their
senior
>>> people, and a lot of the major Remedy consulting firms charge
similar
>>> rates.  Any consulting firm that keeps more than 15% or $15/hour
from your
>>> rate (depending on whether you are making more or less than
$100/hr)  is
>>> keeping too much.  When I first did consulting I was ripped off a
few times
>>> because I went through too many layers, where you have a small
consulting
>>> firm taking 15%, who has a deal with a larger consulting firm
taking 15%,
>>> who then deals directly with the client.  In fact, I remember
working with a
>>> guy who was being paid less than $40/hour while the client was
paying
>>> $150/hour only because he had three or four consulting firms in the
middle
>>> who each took their cut.  When consulting, always ask who the
direct client
>>> is, and if they refuse to tell you or if they tell you the name of
another
>>> consulting company, don't let them submit your information to the
client.
>>>
>>>
>>>
>>> Shawn Pierson
>>>
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
>>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
>>> Answers Are" html___
>>>
>>
>>
>>
>>
>> --
>> Howard Richter
>> Re
d Hat Certified Technician
>> CompTIA Linux+ Certified
>> ITIL Foundation Certified
>> E-Mail = [EMAIL PROTECTED] 
>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum
Sponsor:
>> www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED] 
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 

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Re: Salary in Bay Area

2008-08-06 Thread Howard Richter

Susan,

The first item we need to address is how much we want to charge for dues.

hbr

On 8/6/08, Susan Palmer <[EMAIL PROTECTED]> wrote:
>
> ** I like that ... an activist in the group !!!
>
> Susan
>
>
> On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]> wrote:
>
>> ** Maybe we need to form a union to keep our rates up to what they should
>> be.
>>
>> hbr
>>
>>
>>   On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>>>
>>> **
>>>
>>> Shawn, Right ON!
>>>
>>> Remedy peeps…good Remedy peeps should NOT devalue themselves…if you are
>>> willing to take 50-60 an hour you are screwing everyone by giving away your
>>> HARD earned money and devaluing our profession. The bar should be set at 100
>>> minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I
>>> go 12% tops.  Anything more then that and you are getting robbed. It's not
>>> like we don't get 10-15 calls a week with job offers…we are needed and will
>>> be needed...set the standard, maintain the standard.
>>>
>>>
>>>
>>>
>>>
>>> Thank you,
>>>
>>> -j
>>>
>>>
>>>
>>> *Joe Tortolero*
>>>
>>> *Remedy Consultant*
>>>
>>> *Desk - 561-682-2780*
>>>
>>> *Cell  - 561-665-1363*
>>>
>>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>>>
>>>
>>>
>>> **
>>>
>>>
>>>
>>>
>>>  --
>>>
>>> *From:* Action Request System discussion list(ARSList) [mailto:
>>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>>> *To:* arslist@ARSLIST.ORG
>>> *Subject:* Re: Salary in Bay Area
>>>
>>>
>>>
>>> That's strange but it makes sense that the bay area would pay less than
>>> the rest of the country due to an overabundance of Remedy people.  You can
>>> probably get six figures as a Remedy developer with more than ten years just
>>> about anywhere in the U.S. if you are working on ITSM, although no person
>>> with that much experience should even be supporting a home grown system for
>>> less than $80k/year anywhere.  You can get that much at a job in Oklahoma or
>>> Ohio, which have much lower costs of living than the bay area.  It's all
>>> about supply and demand though, so if you want to be paid well you have to
>>> live somewhere that has very few Remedy people available, and a lot of
>>> companies making decent money so they can pay a decent salary too.
>>>
>>>
>>>
>>> As far as consulting, with 10 years of experience I would suggest looking
>>> at a minimum of $125/hour.  I know BMC charges twice that for their senior
>>> people, and a lot of the major Remedy consulting firms charge similar
>>> rates.  Any consulting firm that keeps more than 15% or $15/hour from your
>>> rate (depending on whether you are making more or less than $100/hr)  is
>>> keeping too much.  When I first did consulting I was ripped off a few times
>>> because I went through too many layers, where you have a small consulting
>>> firm taking 15%, who has a deal with a larger consulting firm taking 15%,
>>> who then deals directly with the client.  In fact, I remember working with a
>>> guy who was being paid less than $40/hour while the client was paying
>>> $150/hour only because he had three or four consulting firms in the middle
>>> who each took their cut.  When consulting, always ask who the direct client
>>> is, and if they refuse to tell you or if they tell you the name of another
>>> consulting company, don't let them submit your information to the client.
>>>
>>>
>>>
>>> Shawn Pierson
>>>
>>>
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
>>> Answers Are" html___
>>>
>>
>>
>>
>>
>> --
>> Howard Richter
>> Red Hat Certified Technician
>> CompTIA Linux+ Certified
>> ITIL Foundation Certified
>> E-Mail = [EMAIL PROTECTED]
>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
>> www.rmsportal.com ARSlist: "Where the Answers Are" html___
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: approval engine

2008-08-06 Thread sivarama velicheti

Thanks for your inputs lisa.

Sivarama

On Fri, Aug 1, 2008 at 5:07 PM, Lisa Westerfield <[EMAIL PROTECTED]
> wrote:

> **
>
> The approval phases only really stage it for the various approvers, and
> then change the status based on completion of approvals, not really to
> submit to teams.  Unfortunately, it would be customization.
>
>
>
> You should be able to add the submitting team at that specific phase and
> then the change won't advance any further until they approve it.
>
>
>
> Hope that helps!
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti
> *Sent:* Friday, August 01, 2008 4:49 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* approval engine
>
>
>
> **
>
>
> Hi,
>
>I am trying to set up the assignment process rules for the current
> remedy 7.1 implementation. As you know that in the change mgmt workflow
> there are various approval phases. I want to know if we can define an
> approval phase to route the request back to the submitter after initial
> approval is done. for e.g we have an approval phase called review in the
> initiate stage which routes the request to xyz approval group. after the XYZ
> approval group hit "approve" is there any way I can auto route the change
> request to the incident creater or submitter for bussiness approval defined
> in review and authorize phase. Can I do it just with configurations out of
> the box and no customizations. Please help.
>
> --
>
> Sivarama
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>   
>
> TuringSMI is a Platinum Sponsor of both BMC UserWorld Events
>
> *Email Disclaimer*
> This email has been sent from the TuringSMI Group
>
> This message is subject to and does not create or vary any contractual
> relationship between TuringSMI, SMI Technologies, SMI Telco, its
> subsidiaries or affiliates and you. Internet communications are not secure
> and therefore the TuringSMI Group does not accept any legal responsibility
> for the contents of this message. Any views or opinions expressed are those
> of the author.  This message is intended for the addressee(s) only and its
> contents and any attached files are strictly confidential. If you have
> received it in error, please contact the sender on the number above.
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Mid-Tier caching with new groups

2008-08-06 Thread Gary Opela (Corporate)

MT 7.1, ARServer 7.1

Has anyone out there noticed that the mid-tier doesn't seem to pick up new 
groups? I created a group from the mid-tier, then tried to set that group as a 
production and test mapping for a role, but the group wasn't on the list. I 
pulled up my user tool, and I could easily see the group. So, I loaded the User 
form in the mid-tier window, and the group is not in the group list. However, 
in the user tool, the group is in the group list. I flushed the MT cache, and 
then viola! The group was in the group list, and was available for the 
production and test group mappings after the recache of the MT.

Does anyone know if there is a setting specifically for the MT that deals with 
the caching of groups?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Salary in Bay Area

2008-08-06 Thread Gary Opela (Corporate)

I'm all for getting paid more as much as the next person, but we also need to 
realize that the more we require, then the fewer jobs there will be. A lot of 
companies are right on the teetering edge of if they can afford remedy or not. 
If we push our salary too much, then those companies will not be able to 
continue using remedy, especially if they cannot find a decent developer that 
will work for what they can pay him/her.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Susan Palmer
Sent: Wednesday, August 06, 2008 10:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

**
I like that ... an activist in the group !!!

Susan
On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL 
PROTECTED]> wrote:
**
Maybe we need to form a union to keep our rates up to what they should be.

hbr


On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> 
wrote:
**

Shawn, Right ON!

Remedy peeps...good Remedy peeps should NOT devalue themselves...if you are 
willing to take 50-60 an hour you are screwing everyone by giving away your 
HARD earned money and devaluing our profession. The bar should be set at 100 
minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I go 
12% tops.  Anything more then that and you are getting robbed. It's not like we 
don't get 10-15 calls a week with job offers...we are needed and will be 
needed...set the standard, maintain the standard.





Thank you,

-j



Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]



[%20]








From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, 
Shawn
Sent: Tuesday, August 05, 2008 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area



That's strange but it makes sense that the bay area would pay less than the 
rest of the country due to an overabundance of Remedy people.  You can probably 
get six figures as a Remedy developer with more than ten years just about 
anywhere in the U.S. if you are working on ITSM, although no person with that 
much experience should even be supporting a home grown system for less than 
$80k/year anywhere.  You can get that much at a job in Oklahoma or Ohio, which 
have much lower costs of living than the bay area.  It's all about supply and 
demand though, so if you want to be paid well you have to live somewhere that 
has very few Remedy people available, and a lot of companies making decent 
money so they can pay a decent salary too.



As far as consulting, with 10 years of experience I would suggest looking at a 
minimum of $125/hour.  I know BMC charges twice that for their senior people, 
and a lot of the major Remedy consulting firms charge similar rates.  Any 
consulting firm that keeps more than 15% or $15/hour from your rate (depending 
on whether you are making more or less than $100/hr)  is keeping too much.  
When I first did consulting I was ripped off a few times because I went through 
too many layers, where you have a small consulting firm taking 15%, who has a 
deal with a larger consulting firm taking 15%, who then deals directly with the 
client.  In fact, I remember working with a guy who was being paid less than 
$40/hour while the client was paying $150/hour only because he had three or 
four consulting firms in the middle who each took their cut.  When consulting, 
always ask who the direct client is, and if they refuse to tell you or if they 
tell you the name of another consulting company, don't let them submit your 
information to the client.



Shawn Pierson


__Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___ __Platinum Sponsor: 
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html___


--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the Answers Are" 
html___

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Re: Salary in Bay Area

2008-08-06 Thread Susan Palmer

I like that ... an activist in the group !!!

Susan

On Wed, Aug 6, 2008 at 10:02 AM, Howard Richter <[EMAIL PROTECTED]> wrote:

> ** Maybe we need to form a union to keep our rates up to what they should
> be.
>
> hbr
>
>
>   On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>>
>> **
>>
>> Shawn, Right ON!
>>
>> Remedy peeps…good Remedy peeps should NOT devalue themselves…if you are
>> willing to take 50-60 an hour you are screwing everyone by giving away your
>> HARD earned money and devaluing our profession. The bar should be set at 100
>> minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I
>> go 12% tops.  Anything more then that and you are getting robbed. It's not
>> like we don't get 10-15 calls a week with job offers…we are needed and will
>> be needed...set the standard, maintain the standard.
>>
>>
>>
>>
>>
>> Thank you,
>>
>> -j
>>
>>
>>
>> *Joe Tortolero*
>>
>> *Remedy Consultant*
>>
>> *Desk - 561-682-2780*
>>
>> *Cell  - 561-665-1363*
>>
>> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>>
>>
>>
>> **
>>
>>
>>
>>
>>  --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
>> *Sent:* Tuesday, August 05, 2008 5:11 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Salary in Bay Area
>>
>>
>>
>> That's strange but it makes sense that the bay area would pay less than
>> the rest of the country due to an overabundance of Remedy people.  You can
>> probably get six figures as a Remedy developer with more than ten years just
>> about anywhere in the U.S. if you are working on ITSM, although no person
>> with that much experience should even be supporting a home grown system for
>> less than $80k/year anywhere.  You can get that much at a job in Oklahoma or
>> Ohio, which have much lower costs of living than the bay area.  It's all
>> about supply and demand though, so if you want to be paid well you have to
>> live somewhere that has very few Remedy people available, and a lot of
>> companies making decent money so they can pay a decent salary too.
>>
>>
>>
>> As far as consulting, with 10 years of experience I would suggest looking
>> at a minimum of $125/hour.  I know BMC charges twice that for their senior
>> people, and a lot of the major Remedy consulting firms charge similar
>> rates.  Any consulting firm that keeps more than 15% or $15/hour from your
>> rate (depending on whether you are making more or less than $100/hr)  is
>> keeping too much.  When I first did consulting I was ripped off a few times
>> because I went through too many layers, where you have a small consulting
>> firm taking 15%, who has a deal with a larger consulting firm taking 15%,
>> who then deals directly with the client.  In fact, I remember working with a
>> guy who was being paid less than $40/hour while the client was paying
>> $150/hour only because he had three or four consulting firms in the middle
>> who each took their cut.  When consulting, always ask who the direct client
>> is, and if they refuse to tell you or if they tell you the name of another
>> consulting company, don't let them submit your information to the client.
>>
>>
>>
>> Shawn Pierson
>>
>>
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
>> Are" html___
>>
>
>
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = [EMAIL PROTECTED]
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___

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Setting up an MS SQL database as a VENDOR FORM.

2008-08-06 Thread Payne, George

ARS 7.0.01 P8 on AIX

Database: Oracle 10g on AIX

Mid-Tier also on AIX

We are wanting to communicate between a Remedy ARS on AIX/Oracle and an
external database on Windows/SQL.

 
What is the best way to make these two servers talk to each other?

Thanks in advance,

Gp

 

George Payne

Corporate Applications Developer

Electric Reliability Council of Texas

(512) 248-3940

[EMAIL PROTECTED]


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Re: Using a user account as a distribution list

2008-08-06 Thread Reiser, John J

Carey,
Thanks for the suggestion. I tried it earlier and still got the error
but when I tried to day it worked, As a matter of fact the old
configuration works today also. [EMAIL PROTECTED]; [EMAIL PROTECTED]
sent both email messages toady with no errors.
Oh Oh OH, It's Magic, ya' kno-oh-oh
Thanks again

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, August 06, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using a user account as a distribution list

John,

We also do this with our Solaris ARS server all the time. ( Prod v6.3
P22. )

I think ";" is an Exchange seperator. I think the "normal standard" is a
comma. Give that a shot. (We also do not use any white space either.
AKA: "[EMAIL PROTECTED],[EMAIL PROTECTED]". And we have 105 User records at the
moment that have commas in the 'Email Address' field.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On Wed, Aug 6, 2008 at 9:58 AM, Reiser, John J <[EMAIL PROTECTED]>
wrote:
> Hello Listers,
> ARS 6.3 Patch 21 Email
> ARS 6.3 Patch 14 Server
>
> We use a "dummy" account, actually many accounts, as distribution
lists.
> Email addresses are stored concatenated and delimited with semicolons 
> (;).
> On one of our systems the EmailEngine stopped sending email to those 
> addresses. I received a java error about an Illegal semicolon at 
> position X which corresponded to the first semicolon in the email 
> address field. I recreated the problem by adding a semicolon and a 
> second email address to my accountname and sent a notification. It 
> choked on the semicolon.
>
> When I contacted BMC Support they informed me that this is not 
> supported. This was a surprise to me since I have this set up on every

> system that I manage. It has been working for many years now.
>
> Has anyone seen this behavior? Is it a certain JRE level that breaks
it?
>
> TIA,
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrased by me
>
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

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Re: Opening same ticket after submit

2008-08-06 Thread Lisa Westerfield

Gary,

I actually had to do this in my current environment so I performed a mass 
update, and then created a filter to mark this flag for all new users going 
forward.

-Original Message-
From: Gary Opela (Corporate) <[EMAIL PROTECTED]>
Sent: Wednesday, August 06, 2008 10:47 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Opening same ticket after submit

Thanks to all who replied. I thought there was a preference, unfortunately it 
is a user preference, unless I just cannot find where I can set it on the 
server level.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of J.T. Shyman
Sent: Wednesday, August 06, 2008 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening same ticket after submit

Gary,

I believe this is an application preference, set at the individual 
user level or in a system default, in AR 7.x. Set "After Form Save" to "Reopen 
in current". I think that will do it.

--- J.T. Shyman

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit

I've always used an active link to open the ticket just after submission. I was 
just checking to make sure there isn't an option somewhere that will do this 
automatically, like a configuration option or server setting that says to 
reopen ticket after created.

Am I stuck using an AL?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 
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This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
files are strictly confidential. If you have received it in error, please 
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Re: Salary in Bay Area

2008-08-06 Thread Howard Richter

Maybe we need to form a union to keep our rates up to what they should be.

hbr


On 8/6/08, Tortolero, Joseph <[EMAIL PROTECTED]> wrote:
>
> **
>
> Shawn, Right ON!
>
> Remedy peeps…good Remedy peeps should NOT devalue themselves…if you are
> willing to take 50-60 an hour you are screwing everyone by giving away your
> HARD earned money and devaluing our profession. The bar should be set at 100
> minimum an hour. And Shawn is COMPLETELY correct about that 15%, in fact I
> go 12% tops.  Anything more then that and you are getting robbed. It's not
> like we don't get 10-15 calls a week with job offers…we are needed and will
> be needed...set the standard, maintain the standard.
>
>
>
>
>
> Thank you,
>
> -j
>
>
>
> *Joe Tortolero*
>
> *Remedy Consultant*
>
> *Desk - 561-682-2780*
>
> *Cell  - 561-665-1363*
>
> [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>
>
>
> **
>
>
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Pierson, Shawn
> *Sent:* Tuesday, August 05, 2008 5:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Salary in Bay Area
>
>
>
> That's strange but it makes sense that the bay area would pay less than the
> rest of the country due to an overabundance of Remedy people.  You can
> probably get six figures as a Remedy developer with more than ten years just
> about anywhere in the U.S. if you are working on ITSM, although no person
> with that much experience should even be supporting a home grown system for
> less than $80k/year anywhere.  You can get that much at a job in Oklahoma or
> Ohio, which have much lower costs of living than the bay area.  It's all
> about supply and demand though, so if you want to be paid well you have to
> live somewhere that has very few Remedy people available, and a lot of
> companies making decent money so they can pay a decent salary too.
>
>
>
> As far as consulting, with 10 years of experience I would suggest looking
> at a minimum of $125/hour.  I know BMC charges twice that for their senior
> people, and a lot of the major Remedy consulting firms charge similar
> rates.  Any consulting firm that keeps more than 15% or $15/hour from your
> rate (depending on whether you are making more or less than $100/hr)  is
> keeping too much.  When I first did consulting I was ripped off a few times
> because I went through too many layers, where you have a small consulting
> firm taking 15%, who has a deal with a larger consulting firm taking 15%,
> who then deals directly with the client.  In fact, I remember working with a
> guy who was being paid less than $40/hour while the client was paying
> $150/hour only because he had three or four consulting firms in the middle
> who each took their cut.  When consulting, always ask who the direct client
> is, and if they refuse to tell you or if they tell you the name of another
> consulting company, don't let them submit your information to the client.
>
>
>
> Shawn Pierson
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are" html___
>



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Pager Setup

2008-08-06 Thread Howard Richter

Kevin,

Looks like your trying to do the same thing. I wonder how BMC can call it a
customization when the howto is found on page 241 on the ITSM-Config-Guide.
However the doc is not very good.

hbr


On 8/6/08, Begosh, Kevin <[EMAIL PROTECTED]> wrote:
>
> ** I am working on a windows 2003 server and I am just implemented AR
> Server, ITSM applications etc...   I want to set up paging on the system but
> I talked with BMC and they said that this was a "customization" and did not
> provide any help.  Has anyone using ARServer 7.x and windows 2003 OS for
> their AR Server used a external paging services and had it set up and
> working.  I know where you set up the configuration inside of remedy I was
> just not sure how you set up the paging services on the server
>
> AR Server, Windows 2003
> SQL 2005, DB
> ARServer 7.1 patch 3
>
>
> Kevin Begosh
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___




-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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Re: Opening same ticket after submit

2008-08-06 Thread Begosh, Kevin

There is a system preference and it is on the form
ctm:cfg:-ApplicationPreferences.  If you want to look it up in the user
form it is application preferences.  Search for the system default
record and you can change any application you have installed.  It is on
the left hand side of the screen called after new save under the form
label.  You can change it to reopen in current.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening same ticket after submit


** 

Thanks to all who replied. I thought there was a preference,
unfortunately it is a user preference, unless I just cannot find where I
can set it on the server level.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, August 06, 2008 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening same ticket after submit

 

Gary,

 

I believe this is an application preference, set at the
individual user level or in a system default, in AR 7.x. Set "After Form
Save" to "Reopen in current". I think that will do it.



--- J.T. Shyman



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit

 

I've always used an active link to open the ticket just after
submission. I was just checking to make sure there isn't an option
somewhere that will do this automatically, like a configuration option
or server setting that says to reopen ticket after created.

 

Am I stuck using an AL?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

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Re: Opening same ticket after submit

2008-08-06 Thread strauss

It's an ITSM 7 application preference - you set it for Incident and/or
Problem and/or Change from a dialog in any one of the consoles.  It
would not be available to a custom app unless ITSM 7 were installed and
integrated with it.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit

 

** 

I've always used an active link to open the ticket just after
submission. I was just checking to make sure there isn't an option
somewhere that will do this automatically, like a configuration option
or server setting that says to reopen ticket after created.

 

Am I stuck using an AL?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

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Re: Pager Setup

2008-08-06 Thread strauss

The OOTB ITSM 7 app supports numeric paging software such as TelAlert.
I installed TelAlert 5.60.1 on my RKM and EIE/AIE server (the only
32-bit Win2K3 server I have) and configured a service on it to match the
paging service defined in ITSM 7. I hung a modem on that server, the old
fashioned way. The only way this gets used by ITSM 7 is when (1) I
define a custom user notification for myself for critical Incidents
assigned to my group, and specify pager notification, or (2) I create an
on-call group and put staff in it that have a pager number defined using
the pager service that matches the one defined in TelAlert.  On-call
groups are designed specifically to page people. This is only a brief
description, but I set this up so many months ago that I don't remember
specifics.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/   

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Wednesday, August 06, 2008 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Pager Setup

 

** 

I am working on a windows 2003 server and I am just implemented AR
Server, ITSM applications etc...   I want to set up paging on the system
but I talked with BMC and they said that this was a "customization" and
did not provide any help.  Has anyone using ARServer 7.x and windows
2003 OS for their AR Server used a external paging services and had it
set up and working.  I know where you set up the configuration inside of
remedy I was just not sure how you set up the paging services on the
server

 

AR Server, Windows 2003

SQL 2005, DB

ARServer 7.1 patch 3

 

Kevin Begosh

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Re: Opening same ticket after submit

2008-08-06 Thread Gary Opela (Corporate)

Thanks to all who replied. I thought there was a preference, unfortunately it 
is a user preference, unless I just cannot find where I can set it on the 
server level.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of J.T. Shyman
Sent: Wednesday, August 06, 2008 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening same ticket after submit

Gary,

I believe this is an application preference, set at the individual 
user level or in a system default, in AR 7.x. Set "After Form Save" to "Reopen 
in current". I think that will do it.

--- J.T. Shyman

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit

I've always used an active link to open the ticket just after submission. I was 
just checking to make sure there isn't an option somewhere that will do this 
automatically, like a configuration option or server setting that says to 
reopen ticket after created.

Am I stuck using an AL?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 
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Re: Opening same ticket after submit

2008-08-06 Thread J.T. Shyman

Gary,

 

I believe this is an application preference, set at the
individual user level or in a system default, in AR 7.x. Set "After Form
Save" to "Reopen in current". I think that will do it.



--- J.T. Shyman

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit

 

I've always used an active link to open the ticket just after submission. I
was just checking to make sure there isn't an option somewhere that will do
this automatically, like a configuration option or server setting that says
to reopen ticket after created.

 

Am I stuck using an AL?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

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Re: Opening same ticket after submit

2008-08-06 Thread Lisa Westerfield

It the user's preference record there is an option to display the incident 
after submit.  (v7)

-Original Message-
From: Gary Opela (Corporate) <[EMAIL PROTECTED]>
Sent: Wednesday, August 06, 2008 10:39 AM
To: arslist@ARSLIST.ORG 
Subject: Opening same ticket after submit

I've always used an active link to open the ticket just after submission. I was 
just checking to make sure there isn't an option somewhere that will do this 
automatically, like a configuration option or server setting that says to 
reopen ticket after created.

Am I stuck using an AL?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Re: Opening same ticket after submit

2008-08-06 Thread Gary Opela (Corporate)

I'm running arserver 7.1, I guess I should have stated that. This is all custom 
development too.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Begosh, Kevin
Sent: Wednesday, August 06, 2008 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening same ticket after submit

I know that there is a configuration change in 7.x, what version are you 
running.

Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit
**
I've always used an active link to open the ticket just after submission. I was 
just checking to make sure there isn't an option somewhere that will do this 
automatically, like a configuration option or server setting that says to 
reopen ticket after created.

Am I stuck using an AL?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

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Re: Opening same ticket after submit

2008-08-06 Thread Begosh, Kevin

I know that there is a configuration change in 7.x, what version are you
running.
 

Kevin Begosh, RSP

External Initiatives

System Design & Integration 

301-791-3540 Phone

410-422-3623 Cell

[EMAIL PROTECTED]  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, August 06, 2008 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Opening same ticket after submit


** 

I've always used an active link to open the ticket just after
submission. I was just checking to make sure there isn't an option
somewhere that will do this automatically, like a configuration option
or server setting that says to reopen ticket after created.

 

Am I stuck using an AL?

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 

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Opening same ticket after submit

2008-08-06 Thread Gary Opela (Corporate)

I've always used an active link to open the ticket just after submission. I was 
just checking to make sure there isn't an option somewhere that will do this 
automatically, like a configuration option or server setting that says to 
reopen ticket after created.

Am I stuck using an AL?

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: BOXI users with large data quantities

2008-08-06 Thread William Rentfrow

MT timeouts are set to 60 minutes.
 
All of the Business Objects timeouts are 20 minutes.
 
Workstation "keep alive" browser timeouts are 10 minutes - same as on IIS.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza
Sent: Wed 8/6/2008 9:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: BOXI users with large data quantities


** 
I am not sure if my message from my yahoo email address got through as I do not 
see it from this address..
 
If the page attempts to load for several minutes and then you get a 404, it may 
not be permissions related. Permission errors usually kick right in your face 
instantly. It may be a case of an expired web page? What is your mid-tier 
session timeout set at? What about the timeout on the web server? The one that 
got the smaller setting takes precedence..
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] Behalf Of William Rentfrow
Sent: Tuesday, August 05, 2008 4:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: BOXI users with large data quantities


** 
Hmmm...even if the page attempts to load for 5 minutes?
 
As far as we know all of the permissions are set correctly.



From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, August 05, 2008 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: BOXI users with large data quantities


** 
Page not found error usually are permission related errors if the 
resource called is already installed/created on a web server. Make sure that 
all the resources that are used by CR to run the reports have the appropriate 
permissions for the user that starts the web server..
 
Joe

- Original Message 
From: William Rentfrow <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 11:54:30 AM
Subject: BOXI users with large data quantities

** 
Is anyone else using BOXI or CE to print reports on the web in an 
environment with large data quantities?
 
We have it set up and working - users can print an Incident just fine 
once they get the Active X control installed.
 
However - this customer does about 3000 Incidents/day.  Consequently 
the data adds up fast.  If we run a report like "All open incidents" or 
something it just times out and goes to a 404/Page not found screen.


We've checked all the timeouts we could.  I set my workstation browser 
registry "keepalive" session setting to 600,000 MS (10 min) and everything on 
the BOXI server is set to 20 minutes.  The IIS settings are the same as well 
for "keepalive".
 
In the WUT the report takes 3-4 minutes to run - so I believe adequate 
time is allowed.  However, the timeout screen happens after 5 minutes (roughly) 
instead of the 10+ I'd expect.  Clearly something is just giving up - but I 
have no idea what.
 
Anyone have any ideas?
 
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227

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Re: Using a user account as a distribution list

2008-08-06 Thread Carey Matthew Black

John,

We also do this with our Solaris ARS server all the time. ( Prod v6.3 P22. )

I think ";" is an Exchange seperator. I think the "normal standard" is
a comma. Give that a shot. (We also do not use any white space either.
AKA: "[EMAIL PROTECTED],[EMAIL PROTECTED]". And we have 105 User records at the
moment that have commas in the 'Email Address' field.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On Wed, Aug 6, 2008 at 9:58 AM, Reiser, John J <[EMAIL PROTECTED]> wrote:
> Hello Listers,
> ARS 6.3 Patch 21 Email
> ARS 6.3 Patch 14 Server
>
> We use a "dummy" account, actually many accounts, as distribution lists.
> Email addresses are stored concatenated and delimited with semicolons
> (;).
> On one of our systems the EmailEngine stopped sending email to those
> addresses. I received a java error about an Illegal semicolon at
> position X which corresponded to the first semicolon in the email
> address field. I recreated the problem by adding a semicolon and a
> second email address to my accountname and sent a notification. It
> choked on the semicolon.
>
> When I contacted BMC Support they informed me that this is not
> supported. This was a surprise to me since I have this set up on every
> system that I manage. It has been working for many years now.
>
> Has anyone seen this behavior? Is it a certain JRE level that breaks it?
>
> TIA,
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased
> by me
>
>
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Re: Salary in Bay Area

2008-08-06 Thread Tortolero, Joseph

Shawn, Right ON!

Remedy peeps...good Remedy peeps should NOT devalue themselves...if you
are willing to take 50-60 an hour you are screwing everyone by giving
away your HARD earned money and devaluing our profession. The bar should
be set at 100 minimum an hour. And Shawn is COMPLETELY correct about
that 15%, in fact I go 12% tops.  Anything more then that and you are
getting robbed. It's not like we don't get 10-15 calls a week with job
offers...we are needed and will be needed...set the standard, maintain
the standard. 

 

 

Thank you,

-j

 

Joe Tortolero

Remedy Consultant

Desk - 561-682-2780

Cell  - 561-665-1363

[EMAIL PROTECTED]  

 

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, August 05, 2008 5:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Salary in Bay Area

 

That's strange but it makes sense that the bay area would pay less than
the rest of the country due to an overabundance of Remedy people.  You
can probably get six figures as a Remedy developer with more than ten
years just about anywhere in the U.S. if you are working on ITSM,
although no person with that much experience should even be supporting a
home grown system for less than $80k/year anywhere.  You can get that
much at a job in Oklahoma or Ohio, which have much lower costs of living
than the bay area.  It's all about supply and demand though, so if you
want to be paid well you have to live somewhere that has very few Remedy
people available, and a lot of companies making decent money so they can
pay a decent salary too.

 

As far as consulting, with 10 years of experience I would suggest
looking at a minimum of $125/hour.  I know BMC charges twice that for
their senior people, and a lot of the major Remedy consulting firms
charge similar rates.  Any consulting firm that keeps more than 15% or
$15/hour from your rate (depending on whether you are making more or
less than $100/hr)  is keeping too much.  When I first did consulting I
was ripped off a few times because I went through too many layers, where
you have a small consulting firm taking 15%, who has a deal with a
larger consulting firm taking 15%, who then deals directly with the
client.  In fact, I remember working with a guy who was being paid less
than $40/hour while the client was paying $150/hour only because he had
three or four consulting firms in the middle who each took their cut.
When consulting, always ask who the direct client is, and if they refuse
to tell you or if they tell you the name of another consulting company,
don't let them submit your information to the client.

 

Shawn Pierson

 

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<>

Pager Setup

2008-08-06 Thread Begosh, Kevin

I am working on a windows 2003 server and I am just implemented AR
Server, ITSM applications etc...   I want to set up paging on the system
but I talked with BMC and they said that this was a "customization" and
did not provide any help.  Has anyone using ARServer 7.x and windows
2003 OS for their AR Server used a external paging services and had it
set up and working.  I know where you set up the configuration inside of
remedy I was just not sure how you set up the paging services on the
server
 
AR Server, Windows 2003
SQL 2005, DB
ARServer 7.1 patch 3
 

Kevin Begosh


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Re: BOXI users with large data quantities

2008-08-06 Thread Joe D'Souza

I am not sure if my message from my yahoo email address got through as I do
not see it from this address..

If the page attempts to load for several minutes and then you get a 404, it
may not be permissions related. Permission errors usually kick right in your
face instantly. It may be a case of an expired web page? What is your
mid-tier session timeout set at? What about the timeout on the web server?
The one that got the smaller setting takes precedence..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow
  Sent: Tuesday, August 05, 2008 4:32 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: BOXI users with large data quantities


  **
  Hmmm...even if the page attempts to load for 5 minutes?

  As far as we know all of the permissions are set correctly.




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
  Sent: Tuesday, August 05, 2008 3:28 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: BOXI users with large data quantities


  **
  Page not found error usually are permission related errors if the resource
called is already installed/created on a web server. Make sure that all the
resources that are used by CR to run the reports have the appropriate
permissions for the user that starts the web server..

  Joe


  - Original Message 
  From: William Rentfrow <[EMAIL PROTECTED]>
  To: arslist@ARSLIST.ORG
  Sent: Tuesday, August 5, 2008 11:54:30 AM
  Subject: BOXI users with large data quantities

  **
  Is anyone else using BOXI or CE to print reports on the web in an
environment with large data quantities?

  We have it set up and working - users can print an Incident just fine once
they get the Active X control installed.

  However - this customer does about 3000 Incidents/day.  Consequently the
data adds up fast.  If we run a report like "All open incidents" or
something it just times out and goes to a 404/Page not found screen.

  We've checked all the timeouts we could.  I set my workstation browser
registry "keepalive" session setting to 600,000 MS (10 min) and everything
on the BOXI server is set to 20 minutes.  The IIS settings are the same as
well for "keepalive".

  In the WUT the report takes 3-4 minutes to run - so I believe adequate
time is allowed.  However, the timeout screen happens after 5 minutes
(roughly) instead of the 10+ I'd expect.  Clearly something is just giving
up - but I have no idea what.

  Anyone have any ideas?

  William Rentfrow, Principal Consultant
  [EMAIL PROTECTED]
  C 701-306-6157
  O 952-432-0227
No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.526 / Virus Database: 270.5.12/1591 - Release Date: 8/4/2008
7:23 PM

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Re: Help setting up approval Server

2008-08-06 Thread Pierson, Shawn

Sivarama,

Unfortunately, setting up custom approval processes can be complex.  
Additionally, depending on how different your process is from the OOtB process, 
you may have trouble setting it up and require some customization to enforce 
the process.

To get started with basic customizations of the process, make a backup of all 
the records in the Approval Process Configuration form, then disable all the 
OOtB stuff that  you don't need, and create new records to do what your 
requirements are.  You can set up different processes for different companies, 
but not on the department level.  You may have to use some different criteria 
for that such as the Change Type, Environment, etc.  Still, I would try to get 
the organizations to adopt a single approval process, or at least ones that are 
compatible.  Additionally, keeping the workflow as close to OOtB as possible is 
a good thing.

One other tip is that you can use approval processes to bypass statuses.  For 
example, we have a custom workflow for the Change Type of Release, so I have an 
approval record called a "Release Bypass" that goes straight from the "Draft" 
status to the "Scheduled for Approval" status if there are no approvers, and we 
have no approvers mapped to that phase.

Shawn Pierson

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of sivarama velicheti
Sent: Wednesday, August 06, 2008 1:07 AM
To: arslist@ARSLIST.ORG
Subject: Help setting up approval Server

**

Hi

   Can some one point me in the right direction to have the approval server 
configured for remedy 7.1 implementation. I am looking for an out of the box 
solution with no customizations. I have different kinds of change requests 
which would be created and handled by different departments. Each of the 
department has different approval process. I have the following questions.

 i) The out of the box change mgmt workflow has 5 defined Approval 
phases i) Review ii) Business approval iii) Implementation iv) Close Down 
Approval v) Final Review Complete. Now if we don't need to have one of the 
approval phases do we have the option to disable it using out of the box 
configurations.

 ii) In the approval central console in the application menu I find the 
options for two sample applications and CHG: Infrastructure change. Do I need 
to use the CHG: infrastructure change option because I am defining the approval 
rules for the change mgmt workflow or can I build my own application and use 
each one for the different departments I would be implementing for.

iii) I am not familiar with the approval console and I am cramped for 
time and so am not in a position to go over the approval server guide. Do you 
guys have any simple documentation that I can go through.

Thanks
Sivarama

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Using a user account as a distribution list

2008-08-06 Thread Reiser, John J

Hello Listers,
ARS 6.3 Patch 21 Email
ARS 6.3 Patch 14 Server

We use a "dummy" account, actually many accounts, as distribution lists.
Email addresses are stored concatenated and delimited with semicolons
(;).
On one of our systems the EmailEngine stopped sending email to those
addresses. I received a java error about an Illegal semicolon at
position X which corresponded to the first semicolon in the email
address field. I recreated the problem by adding a semicolon and a
second email address to my accountname and sent a notification. It
choked on the semicolon.

When I contacted BMC Support they informed me that this is not
supported. This was a surprise to me since I have this set up on every
system that I manage. It has been working for many years now.

Has anyone seen this behavior? Is it a certain JRE level that breaks it?

TIA,

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

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Re: Pager Service in ITSM7

2008-08-06 Thread Pierson, Shawn

If your goal is to have ITSM7 emails go out to a pager rather than just a group 
or individuals, what you can do is create a "fake" Person record, assign the 
pager email address to that record, then add them to the group and mark them as 
unavailable for assignment.  The email will go out to everyone in the group 
including the pager, but tickets won't be assigned directly to the pager.

Does this work for what you are trying to do?

Thanks,

Shawn

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Tuesday, August 05, 2008 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Pager Service in ITSM7

**
Hi to All,

A strange question, has anyone been able to configure the Pager Service in 
ITSM7 to talk to an email based paging service (and if so how)?

Thanks

--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
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Re: Displaying search menu's label after selecting it

2008-08-06 Thread Carey Matthew Black

Dan,

Or... You could change the returned value to have an embedded
separator that an Active Link "finds" and moves the "value" off to
where ever it needs to go and the Label part to the "right place" too.

So if the menu is...

this\
  that\'Status' = "Foo"
  other\'Status' = "Bar"


Then you could make the menu this...

this\
  that\that!!!'Status' = "Foo"
  other\other!!!'Status' = "Bar"

Make an active link move the part before the "!!!" separator and/or
move the part after the separator. Just a few STRSTR() and SUBSTR()
functions to get the task done.

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Aug 6, 2008 at 9:37 AM, Reiser, John J <[EMAIL PROTECTED]> wrote:
> **
> Dan,
> Character menus are designed to show the Label and post the value.
> If this is an aesthetics issue then you need to change the menu type or use
> some trickery.
> Overlay the character menu with a character field, hide it and make it
> appear when you select the menu item. You will have to add an Active
> Link with an SQL set fields action to fill the new filed with the menu
> label.
> The Character Menu ID is stored in the char_menu table and the menu items
> are in the the char_menu_list table.
>
> psuedoSQL here.
>
>  SELECT label from char_menu_list WHERE value = '$menufield$' and
>  charMenuId = (select charNumId from char_menu WHERE name = ' character menu>')
> You will have to play around with the syntax because your $menufield$ will
> equal things like 'Status' = "open" and the ticks and quotes need to be
> delimited.
>
> Once you get the select statement correct you set the new overlay field with
> the return value and show it with a change action. Sizing it correctly will
> make the transition seamless to the end user.
>
> HTH,
>
>
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of ARS Dummie
> Sent: Wednesday, August 06, 2008 5:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Displaying search menu's label after selecting it
>
> **
> Hi John,
>
> thanks for the explanation.
>
> I am using a character menu. Means a menu which should only run hardcoded on
> that specific form. Sorry for the misunderstandings before. I just want to
> run this menu on that form and I would not like to use another form to fill
> in the data to that menu (as a search menu would do). For sure this is much
> nicer and flexible.
>
> But I was just wondering if there is no way to display the menu label
> instead of the menu value after selecting an entry from the menu.
>
> Dan



>>> - Original Message 
>>> From: ARS Dummie <[EMAIL PROTECTED]>
>>> To: arslist@ARSLIST.ORG
>>> Sent: Monday, August 4, 2008 12:36:13 PM
>>> Subject: Displaying search menu's label after selecting it
>>>
>>> **
>>> Hi listers,
>>>
>>> actually I think it should be easy...
>>>
>>> I have a search menu with different labels than values (I wanna use the
>>> values as an EXTERNAL qualification of a table field).
>>> How can I get the search menu's label displayed in the selection field
>>> after the user selected an entry from the menu? After selecting an entry
>>> there is always the value displayed.
>>> For example: I have a menu label ... All open tickets ... and a menu
>>> value ... 'Status' = "open" ..., and after selecting this value there is
>>> always the qualification displayed instead the label "All open tickets".
>>>
>>> Thanks for your help in advance.
>>>
>>> Dan

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Re: Displaying search menu's label after selecting it

2008-08-06 Thread Reiser, John J

Dan,
Character menus are designed to show the Label and post the value.
If this is an aesthetics issue then you need to change the menu type or
use some trickery.
Overlay the character menu with a character field, hide it and make it
appear when you select the menu item. You will have to add an Active
Link with an SQL set fields action to fill the new filed with the menu
label.
The Character Menu ID is stored in the char_menu table and the menu
items are in the the char_menu_list table.
 
psuedoSQL here.
 
 SELECT label from char_menu_list WHERE value = '$menufield$' and
charMenuId = (select charNumId from char_menu WHERE name = '')
You will have to play around with the syntax because your $menufield$
will equal things like 'Status' = "open" and the ticks and quotes need
to be delimited.
 
Once you get the select statement correct you set the new overlay field
with the return value and show it with a change action. Sizing it
correctly will make the transition seamless to the end user.
 
HTH,
 
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARS Dummie
Sent: Wednesday, August 06, 2008 5:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Displaying search menu's label after selecting it


** 
Hi John,

thanks for the explanation.

I am using a character menu. Means a menu which should only run
hardcoded on that specific form. Sorry for the misunderstandings before.
I just want to run this menu on that form and I would not like to use
another form to fill in the data to that menu (as a search menu would
do). For sure this is much nicer and flexible.

But I was just wondering if there is no way to display the menu label
instead of the menu value after selecting an entry from the menu.

Dan



On Tue, Aug 5, 2008 at 8:12 PM, Reiser, John J <[EMAIL PROTECTED]>
wrote:


** 
Dan,
Are you using a search menu?
What Joe described is the way to do it with a Search menu. 
 
Basically you can set the Value Field in the search menu to same
field for the label.
Then use an Active Link on Menu / Row Choice to find the record
in the Search menu's form and set qualification string to a zTmp_Field.
Then use EXTERNAL(zTmp_Field).
 
 
That is why  I have a form for every application called
XX:GenericForm (XX being the prefix for my application) Then I use it as
a search menu source. If you set it up correctly you can even have one
Search Menu called XX:GenericMenu that you can add to multiple fields on
a form. The data stored in the XX:GenericForm handles which data goes
with which field.

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. -
paraphrased by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, August 05, 2008 1:37 PM
To: arslist@ARSLIST.ORG 

Subject: Re: Displaying search menu's label after selecting it


** 
Yes that is possible too except that you will need to create as
many temporary fields as the number of qualifications that you may want
which would also mean that it would not be dynamic.. Meaning 3 weeks
later if you felt you missed out one or needed another one, you will
need to create another temporary field to contain the qualification for
that.
 
The only possible way to make it dynamic would be a control form
that contains all the qualifications for your various choices..
 
BTW I had done what you wanted by creating about 5 temporary
fields as we knew we would not have any potential growth in the number
of choices requirement. It wasn't my prefered method but time being a
limitation on that project I did adopt what you want to do and hardcoded
the required qualifications on 4 or 5 temporary fields and on opening
the display only form set the defaults and took it from there..
 
Joe

- Original Message 
From: ARS Dummie <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 5, 2008 6:09:20 AM
Subject: Re: Displaying search menu's label after selecting it

** 
Hi Joe,

sounds like a good idea and very flexible to maintain. But on
the other hand it is a bit oversized for my purpose.
I thought there maybe is a way to do it with some active links
and a temp field on the form where th

Re: Open an Excel file from Remedy

2008-08-06 Thread Russ Grant


Ian,
Try this inserting this into your dde.ini file, the very last line includes a 
paste and then a run, the run will execute an Excel macro called RemedyReport 
that moves the data from the pasted cell to the desired locations on the 
spreadsheet so you should take out the [RUN]("RemedyReport")] unless you have a 
need to create and execute an Excel macro in your task:

[excelrecord]
Path=C:\Program Files\Microsoft Office\OFFICE11\excel.exe
Application=excel
Topic=system
Format=TAB
XFRDATA=Clipboard
Command1=[NEW(1)][PASTE()][SAVE.AS(,0)]
Command2=[OPEN("c:\temp\ProtoManualRequest.xls")][Paste()][RUN("RemedyReport")]


> Date: Wed, 6 Aug 2008 04:21:45 -0700
> From: [EMAIL PROTECTED]
> Subject: Open an Excel file from Remedy
> To: arslist@ARSLIST.ORG
> 
> Hello all,
>   Iam trying to open a particular Microsoft Excel file in my F drive
> (F:\PPCR.xls),I want to copy some data from Remedy to particular cell of the
> Excel sheet say,A20.
> 
> Iam using an Active link 
> DDE- Action=POKE
> Service=EXCEL
> Topic=F:\PPCR.xls
> Item-A20
> Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe
> Command=[OPEN(F:\PPCR.xls)]
> 
> The problem is it opens a new Excel sheet,not my file of choice.
> How can I remedy this?
> 
> Thanks,
> Lann
>  
> -- 
> View this message in context: 
> http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18849160.html
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
> 
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Job: Menomonee Falls, WI - Contract-to-Hire - Kforce - Remedy Developer

2008-08-06 Thread Kitchen, Joshua T

Dear List, 
 
Hope all is well, I could really use some help on this project as I
personally really think its a great opportunity.  Our client has
everything in 7.x (asset, change, cmdb, slm, itsm, service desk,
incident, problem + many 3rd party tools) on an Oracle 10g r2
backend/Unix/Windows.  The folks I have working on the project currently
thoroughly enjoy it and tell me its the dream environment for Remedy
enthusiasts.   Remedy team consists of 6 people currently.  Thanks in
advance for reading this email!
 
Job:   Sr. Remedy Developer
 
Location:  Menomonee, WI
 
Duration:  6 months CTH
 
Work Authorization:  US Citizen/Green Card/TN-Visa  
 
Description of Client/Industry: 

Our Client is a Retail Giant, Fortune 500 Company, and Publicly
Traded on the NASDAQ.  Established in 1962, our client continues to leap
into the future of retailing as America's fastest-growing department
store.

Description of Responsibilities:  

Required Skills: 
4+ years Remedy experience 
7.x // 6.3 ARS Experience

Primary Duties: 
Developing Workflows, Active links, forms etc. 
Assisting in the Install and Configuration of many Remedy
Modules (Asset, Change, CMDB, SLM, ITSM, Service Desk, Incident,
Problem)
Adding and Managing user profiles, setting up and managing
licenses, groups, etc. within the Remedy system. 
Generating reports on system activity as required for monthly
metrics reporting. 
Managing and maintaining Remedy system server software,
mid-tier, and email engine. 
Support and Sustainment of our Remedy development environment. 

If you are interested email me your salary requirements and resume.
 
Respectfully,

Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing 
Two Prestige Place (Suite 350)
937.449.1749 Office  
937.461.6888 Fax 
937.416.3456 Cell
Great People = Great Results
   
Please don't keep me a secret... a referral is the best compliment I can
receive. 

 

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<>

FW: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

2008-08-06 Thread Gary Opela (Corporate)

We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Help Text on the Mid-Tier

2008-08-06 Thread Gary Opela (Corporate)

Thanks Carey, I'll try some HTML injection or something. I've done it with the 
emails that the email engine sends out.

Yeah, in version 7, they do hide that checkbox, although I'm not totally sure 
why.

Thanks,

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Wednesday, August 06, 2008 6:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help Text on the Mid-Tier

Gary,

You should look at the HTML of the page. You may be able to insert
some CSS rules to hide the field(s) that you do not want to show. The
HTML will still have the content, but the browser _should_ stop
showing the text to the user.

( I think they removed the "Hide Helptext on Web" feature for each
field. Or was it that they just flipped the default value in v7? You
may want to verify the status of that field property on the bottom of
the "HelpText" tab too.)

HTH

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On Tue, Aug 5, 2008 at 4:18 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> **
>
> Mid-Tier and ARServer 7.1 (nopatch)
>
>
>
> My help buttons, the default ones that are on every MT web page, are
> displaying something weird. Underneath my text that I add, is a list of all
> objects on the form. It shows every field, and beside that field, the help
> text for the related field. Is there a way to get it not to show each field
> on the main help text?
>
>
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Open an Excel file from Remedy

2008-08-06 Thread Kaiser Norm E CIV USAF 96 CS/SCCE

When you say...

new Excel sheet,not my file of choice

Do you mean it opens a new worksheet or a new Excel *file*?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: Wednesday, August 06, 2008 6:22 AM
To: arslist@ARSLIST.ORG
Subject: Open an Excel file from Remedy

Hello all,
  Iam trying to open a particular Microsoft Excel file in my F
drive
(F:\PPCR.xls),I want to copy some data from Remedy to particular cell of
the
Excel sheet say,A20.

Iam using an Active link 
DDE- Action=POKE
Service=EXCEL
Topic=F:\PPCR.xls
Item-A20
Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe
Command=[OPEN(F:\PPCR.xls)]

The problem is it opens a new Excel sheet,not my file of choice.
How can I remedy this?

Thanks,
Lann
 
-- 
View this message in context:
http://www.nabble.com/Open-an-Excel-file-from-Remedy-tp18849160p18849160
.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Re: ARSlist Awards .. Call for categories

2008-08-06 Thread Benedetto Cantatore

I would suggest whichever post caused the most discussion.  I think my favorite 
thread was about interview questions to ask a Remedy developer.
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> [EMAIL PROTECTED] 08/05/08 12:20 PM >>>

** How about "Most educational question, that is the one that push (anyone who 
answered) to think."
 
hbr


On 8/5/08, Gary Opela (Corporate) <[EMAIL PROTECTED]> wrote: ** 
How about most valuable poster being broken up into ITSM and non-ITSM related 
posts!
 
How about the person who dislikes ITSM the most. Are there any non-serious 
categories, I don't' remember all of them from the last few years.
 
Thanks,
 
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Howard Richter
Sent: Tuesday, August 05, 2008 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSlist Awards .. Call for categories

 
** 
Hey I would be in the running as well.

 

Hbr

 

On 8/5/08, William Rentfrow <[EMAIL PROTECTED]> wrote: 
I'd vote for "Submitting the most obscure questions in the last year" but then 
I'd look like I was nominating myself.

I have run into more weird stuff on my current engagement than the last 5 years 
combined.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Daniel Bloom
Sent: Tue 8/5/2008 4:58 AM
To: arslist@ARSLIST.ORG
Subject: ADM: ARSlist Awards .. Call for categories


**

For those of you that have been on the list for at least a year, you know what 
this is about.



For those of you that are new, the official explanatory note will be out in the 
next week.



So, if you have an idea for a new category of award just let me know.



Let me take this opportunity to remind people of:



Our official sponsor for 2008 ARSlist Awards: Resource Management Solutions 
www.rmsportal.com 

[the 14th Annual Awards].



So tune up your vocal cords, and get ready to vote,

More soon.



More shortly ... Dan

p.s. Attend the Awards Ceremony Live, at UserWorld in Miami

 (just one of the many reasons to be there,

Well okay, not one of the reasons,

but it does fill the hour gap between

the sessions and the party)



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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ 


-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: 
www.rmsportal.com ARSlist: "Where the Answers Are" html___ 


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Open an Excel file from Remedy

2008-08-06 Thread lann

Hello all,
  Iam trying to open a particular Microsoft Excel file in my F drive
(F:\PPCR.xls),I want to copy some data from Remedy to particular cell of the
Excel sheet say,A20.

Iam using an Active link 
DDE- Action=POKE
Service=EXCEL
Topic=F:\PPCR.xls
Item-A20
Path-D:\Program Files\Microsoft Office\OFFICE11\excel.exe
Command=[OPEN(F:\PPCR.xls)]

The problem is it opens a new Excel sheet,not my file of choice.
How can I remedy this?

Thanks,
Lann
 
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Re: Help Text on the Mid-Tier

2008-08-06 Thread Carey Matthew Black

Gary,

You should look at the HTML of the page. You may be able to insert
some CSS rules to hide the field(s) that you do not want to show. The
HTML will still have the content, but the browser _should_ stop
showing the text to the user.

( I think they removed the "Hide Helptext on Web" feature for each
field. Or was it that they just flipped the default value in v7? You
may want to verify the status of that field property on the bottom of
the "HelpText" tab too.)

HTH

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Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On Tue, Aug 5, 2008 at 4:18 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:
> **
>
> Mid-Tier and ARServer 7.1 (nopatch)
>
>
>
> My help buttons, the default ones that are on every MT web page, are
> displaying something weird. Underneath my text that I add, is a list of all
> objects on the form. It shows every field, and beside that field, the help
> text for the related field. Is there a way to get it not to show each field
> on the main help text?
>
>
>
>
>
> Thanks,
>
>
>
> Gary Opela, Jr., RSP
>
> Remedy Engineer
>
> Leader Communications, Inc.
>
> http://www.5pointleader.com
>
> http://www.lcibest.com
>
> Best Product, Best People, Best PriceTM
>
> An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company
>
>
>
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Re: Displaying search menu's label after selecting it

2008-08-06 Thread ARS Dummie

Hi John,

thanks for the explanation.

I am using a character menu. Means a menu which should only run hardcoded on
that specific form. Sorry for the misunderstandings before. I just want to
run this menu on that form and I would not like to use another form to fill
in the data to that menu (as a search menu would do). For sure this is much
nicer and flexible.

But I was just wondering if there is no way to display the menu label
instead of the menu value after selecting an entry from the menu.

Dan


On Tue, Aug 5, 2008 at 8:12 PM, Reiser, John J <[EMAIL PROTECTED]>wrote:

> ** Dan,
> Are you using a search menu?
> What Joe described is the way to do it with a Search menu.
>
> Basically you can set the Value Field in the search menu to same field for
> the label.
> Then use an Active Link on Menu / Row Choice to find the record in the
> Search menu's form and set qualification string to a zTmp_Field. Then use
> EXTERNAL(zTmp_Field).
>
>
> That is why  I have a form for every application called XX:GenericForm (XX
> being the prefix for my application) Then I use it as a search menu source.
> If you set it up correctly you can even have one Search Menu called
> XX:GenericMenu that you can add to multiple fields on a form. The data
> stored in the XX:GenericForm handles which data goes with which field.
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me
>
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Joe DeSouza
> *Sent:* Tuesday, August 05, 2008 1:37 PM
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* Re: Displaying search menu's label after selecting it
>
> **
> Yes that is possible too except that you will need to create as many
> temporary fields as the number of qualifications that you may want which
> would also mean that it would not be dynamic.. Meaning 3 weeks later if you
> felt you missed out one or needed another one, you will need to create
> another temporary field to contain the qualification for that.
>
> The only possible way to make it dynamic would be a control form that
> contains all the qualifications for your various choices..
>
> BTW I had done what you wanted by creating about 5 temporary fields as we
> knew we would not have any potential growth in the number of choices
> requirement. It wasn't my prefered method but time being a limitation on
> that project I did adopt what you want to do and hardcoded the required
> qualifications on 4 or 5 temporary fields and on opening the display only
> form set the defaults and took it from there..
>
> Joe
>
> - Original Message 
> From: ARS Dummie <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, August 5, 2008 6:09:20 AM
> Subject: Re: Displaying search menu's label after selecting it
>
> ** Hi Joe,
>
> sounds like a good idea and very flexible to maintain. But on the other
> hand it is a bit oversized for my purpose.
> I thought there maybe is a way to do it with some active links and a temp
> field on the form where the character menu is placed on, so that I don't
> have to create a new form which contains the data.
>
> Cheers,
> Dan
>
> On Mon, Aug 4, 2008 at 7:12 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>
>> **
>> Dan,
>>
>> I think I understand what you are trying to do.. Why don't you store the
>> external qualification that will be required for these options you are
>> trying to build in another form, and then depending on your choices have
>> your workflow to set the right quailification by querying that form..
>>
>> This would be a flexible solution because down the line if you need to add
>> more options you will just need to add entries to the other form with those
>> additional qualifications, while you may not need to make any changes to
>> your workflow if you design it to be dynamic.. What you could do is have
>> numeric values for each menu options and use these same numeric values for
>> searching the qualifications off the other form to get the right external
>> qualification set..
>>
>> Cheers
>>
>> Joe
>>
>> - Original Message 
>> From: ARS Dummie <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Sent: Monday, August 4, 2008 12:36:13 PM
>> Subject: Displaying search menu's label after selecting it
>>
>> ** Hi listers,
>>
>> actually I think it should be easy...
>>
>> I have a search menu with different labels than values (I wanna use the
>> values as an EXTERNAL qualification of a table field).
>> How can I get the search menu's label displayed in the selection field
>> after the user selected an entry from the menu? After selecting an entry
>> there is always the value displayed.
>> For example: I have a menu label ... All open tickets ... and a menu value
>> ... 'Status' = "open" ..., and after selecting this v

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