About the loading Page

[honormine]

Every time I flush the cache,there would be a page showed：System and User
Preferences have now been loaded,please close the window to continue.
My customers  don't like to see it ,What can I set to let it don not show?
http://old.nabble.com/file/p26508713/%25E6%259C%25AA%25E5%2591%25BD%25E5%2590%258D.bmp
%E6%9C%AA%E5%91%BD%E5%90%8D.bmp 
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Re: Analytics Trainer

[honormine]

I have to say that I'm a beginner in this area,I would appreciate it very
much if you would give me some advice.

Tommy Morris-2 wrote:
> 
> Yeah, I laughed out loud when that came across. I hope you learned your
> lesson. 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Mark Lev
> Sent: Tuesday, November 24, 2009 8:52 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Analytics Trainer
> 
> One of the more interesting responses I've seen :)
> 
> This was a general posting to the ARSList community, not directed at
> anyone in particular.
> 
> Thanks,
> Mark
>  
> Mark Lev
> Director of Remedy Operations
> ITIL Foundation 3 Certified
> 703-672-4390
> 703-399-6155 (cell) 
> mark@rightstarsystems.com
> ---
> RightStar Systems, Inc.
> 100 East Street SE, Suite 202
> Vienna, VA 22180
> USA
> ---
>  
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of honormine
> Sent: Tuesday, November 24, 2009 9:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Analytics Trainer
> 
> I'm sorry to say that I'm Chinese and I'm living in China,Find someone
> else.
> 
> Mark Lev wrote:
>> 
>> We are looking for someone in the DC area who can perform Analytics
>> training.  The effort is about 70 hours.  Limited travel costs may be
>> available.
>> 
>> Additional opportunities exist, so more work is available for the right
>> person.
>> 
>> The customer is ready to start.
>> 
>> There are no special security requirements.  
>> 
>> If you are interested and available, please contact me off post for more
>> details.
>> 
>> Thanks,
>> Mark
>>  
>> Mark Lev
>> Director of Remedy Operations
>> ITIL Foundation 3 Certified
>> 703-672-4390
>> 703-399-6155 (cell) 
>> mark@rightstarsystems.com
>> ---
>> RightStar Systems, Inc.
>> 100 East Street SE, Suite 202
>> Vienna, VA 22180
>> USA
>> ---
>>  
>> 
>> 
> 
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> View this message in context:
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> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
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> 

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Re: Integrating SRM with Blackberry

[Mahesh Chandra]

You could use HTML formatted emails for Approval with a hyperlink "Approve"
and "Reject". Clicking on the hyperlink must trigger an email to Remedy and
have workflow to update the approval status.

Thanks
Mahesh

On Tue, Nov 24, 2009 at 10:24 PM, Prasanth Prabhakaran <
prasanth.prabhaka...@ust-global.com> wrote:

> **
>
> John,
>
>
>
>  I’m planning to implement approval through blackberry.
>
>
>
> Best Regards,
>
> Prasanth.P
>
> 999-559-5875
>
>
>
> *From:* John Sundberg [mailto:john.sundb...@kineticdata.com]
> *Sent:* Tuesday, November 24, 2009 10:51 PM
> *To:* Prasanth Prabhakaran
> *Subject:* Re: [ARSLIST] Integrating SRM with Blackberry
>
>
>
>
>
>
>
> Integrating SRM with Blackberry -- what do you mean?
>
>
>
> Being able to Request a service?
>
> Being able to check status of a service?
>
> Being able to approve?
>
> Being able to fulfill?
>
>
>
>
>
>
>
> The main issue is -- SRM is built on MidTier -- MidTier does not support
> the blackberry. So -- if you want to integrate it -- you are probably going
> to end up writing your own .java .jsp etc
>
>
>
>
>
>
>
> I would think it would be easiest to tackle the approvals. Requests and
> fulfillments may be quite dynamic -- and therefore much harder.
>
>
>
>
>
>
>
> -John
>
>
>
>
>
>
>
> On Nov 24, 2009, at 4:14 AM, Prasanth Prabhakaran wrote:
>
>
>
>  **
>
> Hi All,
>
>
>
>   Anybody here integrated SRM with Blackberry ?
>
>
>
> Best Regards,
>
> Prasanth.P
>
> 999-559-5875
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
>
> --
>
> John David Sundberg
> 235 East 6th Street, Suite 400B
> St. Paul, MN 55101
> (651) 556-0930-work
> (651) 247-6766-cell
> (651) 695-8577-fax
> john.sundb...@kineticdata.com
>
>
>
>
>
>
>
>
>
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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Question about Data Management Tool

[Gianluca Nieri]

Hi everybody,
I have a question about Data Management Tool.
I'm configuring a new Incident 7.3 but I can't figure in which xls specify
Access Restrictions for people (I'm using multy tennancy and I want that one
people can see only his company tickets).
Also, how is possible to specify that a support user belongs to multiple
groups?

Thanks for the answer, gian

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Re: Integrating SRM with Blackberry

[Prasanth Prabhakaran]

John,

 

 I'm planning to implement approval through blackberry. 

 

Best Regards,

Prasanth.P

999-559-5875

 

From: John Sundberg [mailto:john.sundb...@kineticdata.com] 
Sent: Tuesday, November 24, 2009 10:51 PM
To: Prasanth Prabhakaran
Subject: Re: [ARSLIST] Integrating SRM with Blackberry

 

 

 

Integrating SRM with Blackberry -- what do you mean?

 

Being able to Request a service?

Being able to check status of a service?

Being able to approve?

Being able to fulfill?

 

 

 

The main issue is -- SRM is built on MidTier -- MidTier does not support
the blackberry. So -- if you want to integrate it -- you are probably
going to end up writing your own .java .jsp etc

 

 

 

I would think it would be easiest to tackle the approvals. Requests and
fulfillments may be quite dynamic -- and therefore much harder.

 

 

 

-John

 

 

 

On Nov 24, 2009, at 4:14 AM, Prasanth Prabhakaran wrote:





**

Hi All,

 

  Anybody here integrated SRM with Blackberry ?

 

Best Regards,

Prasanth.P

999-559-5875

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

 

--

John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com

 

 

 

 

 


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Re: Unable to create CI in CMDB 2.1 P3 - SOLVED

[DCI Remedy]

After scrutinizing the OBJSTR:Class form.  I found that the Recon ID on one
of the class had a 'O' instead of a '0' (zero).  Fixed that, restart both
servers and everything is working again.

 

Thanks listers.

 

From: DCI Remedy [mailto:dci.rem...@gmail.com] 
Sent: Tuesday, November 24, 2009 2:00 PM
To: arslist@arslist.org
Subject: Re: Unable to create CI in CMDB 2.1 P3

 

I didn't want to further hijack Alfred's thread.

 

So I my case, my model looks fine.  However, it seems that the arcmdbd and
arrecond processes aren't executing now in my server group.  I've read that
CMDB 2.1 p6 fixes this issue (SW00302593).

 

Thanks

On Tue, Nov 24, 2009 at 12:43 PM, Differ, Alfred W CTR NAVSEA, 210
 wrote:

Yah.  I saw that on the system I just took over.  Take a look at the class
manager and you might find the model is mangled.  Mine showed classes
belonging to superclasses that did not match what they were supposed to be.
I couldn't fix it and had to strip out the CMDB to start over and now I've
got a mess.  I hope you aren't in that situation.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy

Sent: Tuesday, November 24, 2009 11:08
To: arslist@ARSLIST.ORG
Subject: Re: Unable to create CI in CMDB 2.1 P3

**
This doesn't look good.

Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00
Patch 007 200904160530
(c) Copyright 1991-2007 BMC Software, Inc.
Tue Nov 24 09:53:24 2009  390600 : Error encountered while initializing
(Initialization routine) the shared library (ARERR 9755)
Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine
Tue Nov 24 09:53:24 2009  390600 : Class does not exist. : BMC_SYSTEM (ARERR
120002)


On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210
 wrote:


   When you start the system, do you see any errors in the arerror.log
file complaining about an inability to initialize the cmdb?


   -Original Message-
   From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
   Sent: Tuesday, November 24, 2009 8:19
   To: arslist@ARSLIST.ORG

   Subject: Re: Unable to create CI in CMDB 2.1 P3

   ** It now appears that the arcmdb, arrecond, and arsvcdsp are not
running.


   On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain
 wrote:


  Edward,

  The processes you mention are not involved in creating CIs
manually.

  It looks like some filters associated with the AST and/or BMC
forms have
  been lost.

  Open the admin tool and look at the filters on, for example,
the
  AST:Computer and BMC.CORE:BMC_ComputerSystem forms.

  Compare these with a working system to identify if any have
been lost.

  Cheers

  Peter



  > Hi list.
  >
  >
  >
  > We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3
p9, running
  > CMDB
  > 2.1 p3 on windows 2000 server group in preparation for the
move to 7.5.
  > We
  > have IM/PM/CM and SLM.  Sql 2005 database.
  >
  >
  >
  > Now it appears that the cmdb engine/process isn't firing
when we attempt
  > to
  > create a CI through (as an example) AST:Computer Sytem or
  > BMC:CORE:BMC_ComputerSystem.  It appears to save but in
actuality, it
  > doesn't.  I've looked at the armonitor.cfg which has the
proper entries
  > for
  > the cmdb executables.
  >
  >
  >
  > "D:\Program Files\AR System Applications\\BMC Atrium
  > CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR
System\" -m
  >
  > "D:\Program Files\AR System Applications\\BMC Atrium
  > CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR
System\" -m
  >
  >
  >
  > I've restarted the services on both servers in the group, as
well as go
  > rebooting both boxes completely.  No change.
  >
  >
  >
  > Also, when I try to make an attribute change in the CMDB
Console, it just
  > sits on "Change Pending" and doesn't move.  There is nothing
showing in
  > the
  > log.
  >
  >
  >
  > So I'm led to believe that
  >
  >
  >
  > a)  The processes aren't starting up correctly.
  >
  >
  >
  > Or
  >
  >
  >
  > b)  There is a broken link somewhere that I just can't
find.
  >
  >
  >
  > I'd greatly a

Re: Process Hanging

[Lyle Taylor]

The following two lines are for the Fast and List threads, respectively:

Private-RPC-Socket:  390620   12  20
Private-RPC-Socket:  390635   12  20

All thread queues whether the traditional Fast, List, etc., or actual new 
private queues are represented in the config file with Private-PRC-Socket.  
Certain types of threads simply have well-defined RPC numbers like the two 
above that determine how they are used by the system.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Tuesday, November 24, 2009 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Process Hanging

**
Brandi,

   You have a series of private queues listed, but I don't see any indication 
what the fast and list queues are set to.  Do you have everyone on private 
queues?

   If folks are running reports that have a query that takes a bit of time, 
they tie up that thread until their results come back.  No-one else can use 
that thread until theirs is complete.  So to the users, the system is hung 
while it's actually working.   I've had similar situations before (granted on 
an Oracle db) and had to look at the Remedy logs in conjunction with a DBA 
looking at what is happening in the database.

Hope this helps some

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brandi Barbour
Sent: Tuesday, November 24, 2009 6:02 PM
To: arslist@ARSLIST.ORG
Subject: Process Hanging

** All,
We have our production server that has been hanging for about a month now.  I 
have been working with support to figure it out but as of yet we have not found 
the underlining issue.  So I am hoping someone else has seen this problem.
ARS 7.1.0
ITSM 7.0.3
SQL 2005 on remote server
Windows 2003

We turned on and configured SLM and about or right at that time our system 
became slower and it started hanging up.  The arerror.log only shows the 
following:
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Nov 24 16:25:15 2009 0xc0fd
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
in the arthread log it shows:
 /* Tue Nov 24 2009 10:52:12.5620 */ Thread Trace Log -- ON (AR Server 
7.1.00 Patch 002 200802011900)
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1936 (thread number  24) 
on LIST queue died.
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1904 (thread number  24) 
on LIST queue restarted.
 /* Tue Nov 24 2009 14:05:19.9140 */ Thread Id 3420 (thread number  38) 
on FAST queue started.

Always a LIST queue that dies;
We have increased threads:
Private-RPC-Socket:  390601   1   1
Private-RPC-Socket:  390603   2   2
Private-RPC-Socket:  390620   12  20
Private-RPC-Socket:  390626   2   3
Private-RPC-Socket:  390635   12  20
Since we have 4 processors (well really 2 with 2 core)

The Filter-Max-Total was changed since we have the ITSM suite.
Filter-Max-Total: 50
Filter-Max-Stack: 1

I have changed any Custom escalations that may have some sort of hit on the 
system to either in off hours or to at least less frequent.

Now the problem seems to be anytime we have someone run a report or what most 
likely is happening is 2 people are running reports the system hangs.
The user tool hangs up and the process for arserver.exe has a memory usage of 
either over 800,000K or just under that.  The actual service does not stop 
however you can not do anything until the service is restarted.
As this is a fairly new system it now has more users then ever and more actions 
are being taken.  However with it crashing around 6 times a day it is not 
useful.   Turning on SLM may be just a coincedence however we have a lot of 
Service Targets.
Has anyone seen this and the memory usage going that high?  Support wants me to 
limit the search to 1000.  But we have way more that many tickets in one day 
and Management will not allow that to happen.



Any help would be appreciated.
Brandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_
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Re: Process Hanging

[Ken Pritchard]

Brandi,

 

   You have a series of private queues listed, but I don't see any
indication what the fast and list queues are set to.  Do you have everyone
on private queues?

 

   If folks are running reports that have a query that takes a bit of time,
they tie up that thread until their results come back.  No-one else can use
that thread until theirs is complete.  So to the users, the system is hung
while it's actually working.   I've had similar situations before (granted
on an Oracle db) and had to look at the Remedy logs in conjunction with a
DBA looking at what is happening in the database.  

 

Hope this helps some

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brandi Barbour
Sent: Tuesday, November 24, 2009 6:02 PM
To: arslist@ARSLIST.ORG
Subject: Process Hanging

 

** All, 
We have our production server that has been hanging for about a month now.
I have been working with support to figure it out but as of yet we have not
found the underlining issue.  So I am hoping someone else has seen this
problem. 
ARS 7.1.0 
ITSM 7.0.3 
SQL 2005 on remote server 
Windows 2003 

We turned on and configured SLM and about or right at that time our system
became slower and it started hanging up.  The arerror.log only shows the
following: 
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20) 
Tue Nov 24 16:25:15 2009 0xc0fd 
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated -- fatal
error encountered (ARNOTE 21) 
in the arthread log it shows: 
 /* Tue Nov 24 2009 10:52:12.5620 */ Thread Trace Log -- ON (AR Server
7.1.00 Patch 002 200802011900) 
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1936 (thread number
24) on LIST queue died. 
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1904 (thread number
24) on LIST queue restarted. 
 /* Tue Nov 24 2009 14:05:19.9140 */ Thread Id 3420 (thread number
38) on FAST queue started. 

Always a LIST queue that dies; 
We have increased threads: 
Private-RPC-Socket:  390601   1   1 
Private-RPC-Socket:  390603   2   2 
Private-RPC-Socket:  390620   12  20 
Private-RPC-Socket:  390626   2   3 
Private-RPC-Socket:  390635   12  20 
Since we have 4 processors (well really 2 with 2 core) 

The Filter-Max-Total was changed since we have the ITSM suite. 
Filter-Max-Total: 50 
Filter-Max-Stack: 1 

I have changed any Custom escalations that may have some sort of hit on the
system to either in off hours or to at least less frequent. 

Now the problem seems to be anytime we have someone run a report or what
most likely is happening is 2 people are running reports the system hangs.

The user tool hangs up and the process for arserver.exe has a memory usage
of either over 800,000K or just under that.  The actual service does not
stop however you can not do anything until the service is restarted.   
As this is a fairly new system it now has more users then ever and more
actions are being taken.  However with it crashing around 6 times a day it
is not useful.   Turning on SLM may be just a coincedence however we have a
lot of Service Targets.   
Has anyone seen this and the memory usage going that high?  Support wants me
to limit the search to 1000.  But we have way more that many tickets in one
day and Management will not allow that to happen. 



Any help would be appreciated. 
Brandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_


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Re: Process Hanging

[Brandi Barbour]

Right now we are on Patch 003.  I will look at the documentation for Patch 
6 or 7.  I am wondering if the report thing is just a symptom but it may 
be the whole problem.  The timing is just off on when everything started 
to happen and how it is progressively getting worse.  Thank you for the 
info.  I will check it out now.




From:
"Grooms, Frederick W" 
To:
arslist@ARSLIST.ORG
Date:
11/24/2009 06:09 PM
Subject:
Re: Process Hanging
Sent by:
"Action Request System discussion list(ARSList)" 



** 
Which ARS 7.1.0 patch level are you on (Patch 8 was released on November 
20th)?  I think Patch 6 or 7 fixed a bug relating to reports.
 
Fred
 
 
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Brandi Barbour
Sent: Tuesday, November 24, 2009 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Process Hanging
 
** All, 
We have our production server that has been hanging for about a month now. 
 I have been working with support to figure it out but as of yet we have 
not found the underlining issue.  So I am hoping someone else has seen 
this problem. 
ARS 7.1.0 
ITSM 7.0.3 
SQL 2005 on remote server 
Windows 2003 

We turned on and configured SLM and about or right at that time our system 
became slower and it started hanging up.  The arerror.log only shows the 
following: 
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20) 
Tue Nov 24 16:25:15 2009 0xc0fd 
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated -- fatal 
error encountered (ARNOTE 21) 
in the arthread log it shows: 
 /* Tue Nov 24 2009 10:52:12.5620 */ Thread Trace Log -- ON (AR 
Server 7.1.00 Patch 002 200802011900) 
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1936 (thread number 
24) on LIST queue died. 
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1904 (thread number 
24) on LIST queue restarted. 
 /* Tue Nov 24 2009 14:05:19.9140 */ Thread Id 3420 (thread number 
38) on FAST queue started. 

Always a LIST queue that dies; 
We have increased threads: 
Private-RPC-Socket:  390601   1   1 
Private-RPC-Socket:  390603   2   2 
Private-RPC-Socket:  390620   12  20 
Private-RPC-Socket:  390626   2   3 
Private-RPC-Socket:  390635   12  20 
Since we have 4 processors (well really 2 with 2 core) 

The Filter-Max-Total was changed since we have the ITSM suite. 
Filter-Max-Total: 50 
Filter-Max-Stack: 1 

I have changed any Custom escalations that may have some sort of hit on 
the system to either in off hours or to at least less frequent. 

Now the problem seems to be anytime we have someone run a report or what 
most likely is happening is 2 people are running reports the system hangs. 
  
The user tool hangs up and the process for arserver.exe has a memory usage 
of either over 800,000K or just under that.  The actual service does not 
stop however you can not do anything until the service is restarted.   
As this is a fairly new system it now has more users then ever and more 
actions are being taken.  However with it crashing around 6 times a day it 
is not useful.   Turning on SLM may be just a coincedence however we have 
a lot of Service Targets.   
Has anyone seen this and the memory usage going that high?  Support wants 
me to limit the search to 1000.  But we have way more that many tickets in 
one day and Management will not allow that to happen. 



Any help would be appreciated. 
Brandi 
 
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 

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Re: Process Hanging

[Grooms, Frederick W]

Which ARS 7.1.0 patch level are you on (Patch 8 was released on November 20th)? 
 I think Patch 6 or 7 fixed a bug relating to reports.

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brandi Barbour
Sent: Tuesday, November 24, 2009 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Process Hanging

** All,
We have our production server that has been hanging for about a month now.  I 
have been working with support to figure it out but as of yet we have not found 
the underlining issue.  So I am hoping someone else has seen this problem.
ARS 7.1.0
ITSM 7.0.3
SQL 2005 on remote server
Windows 2003

We turned on and configured SLM and about or right at that time our system 
became slower and it started hanging up.  The arerror.log only shows the 
following:
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Nov 24 16:25:15 2009 0xc0fd
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
in the arthread log it shows:
 /* Tue Nov 24 2009 10:52:12.5620 */ Thread Trace Log -- ON (AR Server 
7.1.00 Patch 002 200802011900)
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1936 (thread number  24) 
on LIST queue died.
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1904 (thread number  24) 
on LIST queue restarted.
 /* Tue Nov 24 2009 14:05:19.9140 */ Thread Id 3420 (thread number  38) 
on FAST queue started.

Always a LIST queue that dies;
We have increased threads:
Private-RPC-Socket:  390601   1   1
Private-RPC-Socket:  390603   2   2
Private-RPC-Socket:  390620   12  20
Private-RPC-Socket:  390626   2   3
Private-RPC-Socket:  390635   12  20
Since we have 4 processors (well really 2 with 2 core)

The Filter-Max-Total was changed since we have the ITSM suite.
Filter-Max-Total: 50
Filter-Max-Stack: 1

I have changed any Custom escalations that may have some sort of hit on the 
system to either in off hours or to at least less frequent.

Now the problem seems to be anytime we have someone run a report or what most 
likely is happening is 2 people are running reports the system hangs.
The user tool hangs up and the process for arserver.exe has a memory usage of 
either over 800,000K or just under that.  The actual service does not stop 
however you can not do anything until the service is restarted.
As this is a fairly new system it now has more users then ever and more actions 
are being taken.  However with it crashing around 6 times a day it is not 
useful.   Turning on SLM may be just a coincedence however we have a lot of 
Service Targets.
Has anyone seen this and the memory usage going that high?  Support wants me to 
limit the search to 1000.  But we have way more that many tickets in one day 
and Management will not allow that to happen.



Any help would be appreciated.
Brandi



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Process Hanging

[Brandi Barbour]

All,
We have our production server that has been hanging for about a month now. 
 I have been working with support to figure it out but as of yet we have 
not found the underlining issue.  So I am hoping someone else has seen 
this problem.
ARS 7.1.0
ITSM 7.0.3
SQL 2005 on remote server
Windows 2003

We turned on and configured SLM and about or right at that time our system 
became slower and it started hanging up.  The arerror.log only shows the 
following:
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Tue Nov 24 16:25:15 2009 0xc0fd
Tue Nov 24 16:25:15 2009  390635 : AR System server terminated -- fatal 
error encountered (ARNOTE 21)
in the arthread log it shows:
 /* Tue Nov 24 2009 10:52:12.5620 */ Thread Trace Log -- ON (AR 
Server 7.1.00 Patch 002 200802011900)
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1936 (thread number 
24) on LIST queue died.
 /* Tue Nov 24 2009 14:04:27.7550 */ Thread Id 1904 (thread number 
24) on LIST queue restarted.
 /* Tue Nov 24 2009 14:05:19.9140 */ Thread Id 3420 (thread number 
38) on FAST queue started.

Always a LIST queue that dies;
We have increased threads:
Private-RPC-Socket:  390601   1   1
Private-RPC-Socket:  390603   2   2
Private-RPC-Socket:  390620   12  20
Private-RPC-Socket:  390626   2   3
Private-RPC-Socket:  390635   12  20
Since we have 4 processors (well really 2 with 2 core)

The Filter-Max-Total was changed since we have the ITSM suite.
Filter-Max-Total: 50
Filter-Max-Stack: 1

I have changed any Custom escalations that may have some sort of hit on 
the system to either in off hours or to at least less frequent.

Now the problem seems to be anytime we have someone run a report or what 
most likely is happening is 2 people are running reports the system hangs. 
 
The user tool hangs up and the process for arserver.exe has a memory usage 
of either over 800,000K or just under that.  The actual service does not 
stop however you can not do anything until the service is restarted. 
As this is a fairly new system it now has more users then ever and more 
actions are being taken.  However with it crashing around 6 times a day it 
is not useful.   Turning on SLM may be just a coincedence however we have 
a lot of Service Targets. 
Has anyone seen this and the memory usage going that high?  Support wants 
me to limit the search to 1000.  But we have way more that many tickets in 
one day and Management will not allow that to happen.



Any help would be appreciated.
Brandi

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Re: Stderr.log and stdout.log files

[LJ Longwing]

I just noticed that issue in my email engine today and I'm not running a
server group, so I don't think it's related.  Restarting the engine took
care of the problem.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stderr.log and stdout.log files


** 

We get that a lot.  I'm not sure what's causing it.  When this starts to
happen, we often end up needing to restart the e-mail engine.  Are you
operating in a server group?  One thing I've wondered is if this could be
related to a busy server and another server in the group taking over e-mail
processing, even though it is already being taken care of.  I've seen cases
of that, but I haven't been able to correlate it with this issue yet.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, November 24, 2009 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stderr.log and stdout.log files

 

** 

Also, we have about 3 million records in the the stdout.log file with
Notification is deleted After Database TimeOut and that's it.  I'd love to
know when this started.  Looks like it updates the log with this statement
every couple of seconds

 

Lisa 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stderr.log and stdout.log files

** 

I second this.  This is one of the more frustrating aspects of application
logging with several of the applications and subsystems.  Date/time stamps
should _always_ be included in system log files but often isn't.  The
logging is not nearly as useful without that information.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, November 24, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Stderr.log and stdout.log files

 

** 

Does anyone know why these log files don't have date and time stamps in the
files?  How am I supposed to know what date and time and error occurred?  Do
I have to change something in my settings to allow this?

 

Lisa Kemes 

AR System Developer

Tyco Electronics

717-810-2408 tel

717-810-2124 fax

lisa.ke...@tycoelectronics.com

 

 

 

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review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.

 

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Re: Stderr.log and stdout.log files

[Lyle Taylor]

We get that a lot.  I'm not sure what's causing it.  When this starts to 
happen, we often end up needing to restart the e-mail engine.  Are you 
operating in a server group?  One thing I've wondered is if this could be 
related to a busy server and another server in the group taking over e-mail 
processing, even though it is already being taken care of.  I've seen cases of 
that, but I haven't been able to correlate it with this issue yet.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, November 24, 2009 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stderr.log and stdout.log files

**
Also, we have about 3 million records in the the stdout.log file with 
Notification is deleted After Database TimeOut and that's it.  I'd love to know 
when this started.  Looks like it updates the log with this statement every 
couple of seconds


Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stderr.log and stdout.log files
**
I second this.  This is one of the more frustrating aspects of application 
logging with several of the applications and subsystems.  Date/time stamps 
should _always_ be included in system log files but often isn't.  The logging 
is not nearly as useful without that information.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, November 24, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Stderr.log and stdout.log files

**
Does anyone know why these log files don't have date and time stamps in the 
files?  How am I supposed to know what date and time and error occurred?  Do I 
have to change something in my settings to allow this?

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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recipient, please contact the sender by reply email and destroy all copies of 
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Re: CMDB Class Delete

[Tony Worthington]

What is this... "CMDB Nightmares" -- a new reality show on FOX?  8-)

I've done something similar -- mine was related to version mismatch though 
and classes stuck in pending.  BMC had me check some of the backend data, 
and use cmdbdriver to clean stuff up.  I don't have the specifics though. 
I'll let someone more technically astute in the inner workings of the CMDB 
to advise.

Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:
Frank Caruso 
To:
arslist@ARSLIST.ORG
Date:
11/24/2009 03:34 PM
Subject:
CMDB Class Delete
Sent by:
"Action Request System discussion list(ARSList)" 



ITSM 7.03
CMDB 2.1
SQL Server 2005

I accidentally deleted the Base Element class definition from the
Class Manager Console, not the actual form from the Admin tool.

I was adding a field to BaseElement and there were two entries on the
Class Manager Console, one Active and one Change Pending. The change I
was trying to make failed and in my tired state I highlighted the line
that was Active and deleted it! Fortunately the one that says Change
Pending is still there and from what I can tell looks just like the
one that was Active.

Everything appears to be OK but am now wondering if I can change the
status of the current Change Pending class definition record to Active
or have I caused more damage than I'm seeing?

Thank you

Frank

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**
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

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CMDB Class Delete

[Frank Caruso]

ITSM 7.03
CMDB 2.1
SQL Server 2005

I accidentally deleted the Base Element class definition from the
Class Manager Console, not the actual form from the Admin tool.

I was adding a field to BaseElement and there were two entries on the
Class Manager Console, one Active and one Change Pending. The change I
was trying to make failed and in my tired state I highlighted the line
that was Active and deleted it! Fortunately the one that says Change
Pending is still there and from what I can tell looks just like the
one that was Active.

Everything appears to be OK but am now wondering if I can change the
status of the current Change Pending class definition record to Active
or have I caused more damage than I'm seeing?

Thank you

Frank

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Re: Stderr.log and stdout.log files

[Kemes, Lisa]

Also, we have about 3 million records in the the stdout.log file with 
Notification is deleted After Database TimeOut and that's it.  I'd love to know 
when this started.  Looks like it updates the log with this statement every 
couple of seconds


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 4:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stderr.log and stdout.log files

**
I second this.  This is one of the more frustrating aspects of application 
logging with several of the applications and subsystems.  Date/time stamps 
should _always_ be included in system log files but often isn't.  The logging 
is not nearly as useful without that information.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, November 24, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Stderr.log and stdout.log files

**
Does anyone know why these log files don't have date and time stamps in the 
files?  How am I supposed to know what date and time and error occurred?  Do I 
have to change something in my settings to allow this?

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Stderr.log and stdout.log files

[Lyle Taylor]

I second this.  This is one of the more frustrating aspects of application 
logging with several of the applications and subsystems.  Date/time stamps 
should _always_ be included in system log files but often isn't.  The logging 
is not nearly as useful without that information.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Tuesday, November 24, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Stderr.log and stdout.log files

**
Does anyone know why these log files don't have date and time stamps in the 
files?  How am I supposed to know what date and time and error occurred?  Do I 
have to change something in my settings to allow this?

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



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Re: Repair of CMDB forms

[Lyle Taylor]

I'm not sure about the rest, but I think I can answer about the custom tabs, at 
least in the Asset forms.  In the asset forms, they come from running the 
cmdb2asset utility (or by triggering it via the Sync Asset UI with CMDB form 
under the App Admin Console).  When you do that, it creates hidden tabs that 
contain all of the visible fields defined on the class.  You can then move the 
fields from the custom tab to where you want them to live on the asset form.  
OOB, I think it just installs the forms as BMC defined them, so you don't see 
the custom tabs.  Once you run the utility, though, it adds the tabs so that 
you can then have access to the new fields added, etc.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210
Sent: Tuesday, November 24, 2009 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Repair of CMDB forms

Hi all,

ARS 7.1
ITSM 7.0.3 p7


I'm currently putting our CMDB stuff back together and have a question about 
the 'custom' tabs that appear in the forms.  My dev system has 8 custom tabs 
for the base element form and my prod system has none.  I'm wondering if anyone 
can tell me which installer puts those in.  They look like asset management 
things to me mostly, but I want to double check.

When I ran the asset management installer I got a whole sheaf of errors about 
missing forms and such, so I'm trying to work my way backwards to the thing I 
have to do again to get this all working again.




For a little background, our CMDB was quite mangled.  I had to follow the 
instructions for uninstalling it.  Of course, removing it also removed a lot of 
join forms that depend on it and I did that.  I was hoping that reinstalling 
the CMDB and then coming back through with the other module installers 
afterward would be enough to put it all back together.  So far, it's looking 
like that is not the case.  Anyone have experience with this?  Anyone able to 
tell me how deep the quicksand is that I've stumbled into?  8)


-al

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Stderr.log and stdout.log files

[Kemes, Lisa]

Does anyone know why these log files don't have date and time stamps in the 
files?  How am I supposed to know what date and time and error occurred?  Do I 
have to change something in my settings to allow this?

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




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Re: Unable to create CI in CMDB 2.1 P3

[DCI Remedy]

I didn't want to further hijack Alfred's thread.

So I my case, my model looks fine.  However, it seems that the arcmdbd and
arrecond processes aren't executing now in my server group.  I've read that
CMDB 2.1 p6 fixes this issue (SW00302593).

Thanks

On Tue, Nov 24, 2009 at 12:43 PM, Differ, Alfred W CTR NAVSEA, 210 <
alfred.differ@navy.mil> wrote:

> Yah.  I saw that on the system I just took over.  Take a look at the class
> manager and you might find the model is mangled.  Mine showed classes
> belonging to superclasses that did not match what they were supposed to be.
>  I couldn't fix it and had to strip out the CMDB to start over and now I've
> got a mess.  I hope you aren't in that situation.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of DCI Remedy
>  Sent: Tuesday, November 24, 2009 11:08
> To: arslist@ARSLIST.ORG
> Subject: Re: Unable to create CI in CMDB 2.1 P3
>
> **
> This doesn't look good.
>
> Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00
> Patch 007 200904160530
> (c) Copyright 1991-2007 BMC Software, Inc.
> Tue Nov 24 09:53:24 2009  390600 : Error encountered while initializing
> (Initialization routine) the shared library (ARERR 9755)
> Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine
> Tue Nov 24 09:53:24 2009  390600 : Class does not exist. : BMC_SYSTEM
> (ARERR 120002)
>
>
> On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 <
> alfred.differ@navy.mil> wrote:
>
>
>When you start the system, do you see any errors in the arerror.log
> file complaining about an inability to initialize the cmdb?
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of DCI Remedy
>Sent: Tuesday, November 24, 2009 8:19
>To: arslist@ARSLIST.ORG
>
>Subject: Re: Unable to create CI in CMDB 2.1 P3
>
>** It now appears that the arcmdb, arrecond, and arsvcdsp are not
> running.
>
>
>On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain <
> p.romain.arsl...@parsolutions.co.uk> wrote:
>
>
>   Edward,
>
>   The processes you mention are not involved in creating CIs
> manually.
>
>   It looks like some filters associated with the AST and/or BMC
> forms have
>   been lost.
>
>   Open the admin tool and look at the filters on, for example,
> the
>   AST:Computer and BMC.CORE:BMC_ComputerSystem forms.
>
>   Compare these with a working system to identify if any have
> been lost.
>
>   Cheers
>
>   Peter
>
>
>
>   > Hi list.
>   >
>   >
>   >
>   > We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3
> p9, running
>   > CMDB
>   > 2.1 p3 on windows 2000 server group in preparation for the
> move to 7.5.
>   > We
>   > have IM/PM/CM and SLM.  Sql 2005 database.
>   >
>   >
>   >
>   > Now it appears that the cmdb engine/process isn't firing
> when we attempt
>   > to
>   > create a CI through (as an example) AST:Computer Sytem or
>   > BMC:CORE:BMC_ComputerSystem.  It appears to save but in
> actuality, it
>   > doesn't.  I've looked at the armonitor.cfg which has the
> proper entries
>   > for
>   > the cmdb executables.
>   >
>   >
>   >
>   > "D:\Program Files\AR System Applications\\BMC
> Atrium
>   > CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR
> System\" -m
>   >
>   > "D:\Program Files\AR System Applications\\BMC
> Atrium
>   > CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR
> System\" -m
>   >
>   >
>   >
>   > I've restarted the services on both servers in the group,
> as well as go
>   > rebooting both boxes completely.  No change.
>   >
>   >
>   >
>   > Also, when I try to make an attribute change in the CMDB
> Console, it just
>   > sits on "Change Pending" and doesn't move.  There is
> nothing showing in
>   > the
>   > log.
>   >
>   >
>   >
>   > So I'm led to believe that
>   >
>   >
>   >
>   > a)  The processes aren't starting up correctly.
>   >
>   >
>   >
>   > Or
>   >
>   >
>   >
>   > b)  There is a broken link somewhere that I just can't
> find.
>   >
>   >
>   >
>   > I'd greatly appreciate any help.
>   

Re: Repair of CMDB forms

[Tommy Morris]

I agree, I have tried to patch over a messed up install of CMDB and
spent most of a month solid on the phone with BMC to manually correct
the install. Now I want to upgrade to 7.6 and I am in the same boat
again because the manual install must not have been completed correctly
either.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Tuesday, November 24, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Repair of CMDB forms

 

** I don't think a patch will correct corrupt or missing forms, meta
data, etc.  I second Roger's suggestion unless you have a few weeks to
spend on the phone with BMC Support putting everything back where it
belongs.  Unless you're in production and cannot revert/reinstall --
you're in for an interesting experience. 

Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores 
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com 



From: 

DCI Remedy  

To: 

arslist@ARSLIST.ORG 

Date: 

11/24/2009 02:28 PM 

Subject: 

Re: Repair of CMDB forms 

Sent by: 

"Action Request System discussion list(ARSList)" 

 






** did you try installing the next CMDB patch?  Our CMDB is p3 and I'm
looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a
server group.

On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice 
wrote: 
I have encountered a corrupted CMDB install once and the only way to get
the system operational was to do a new install of ARS and CMDB. The
uninstall and reinstall does not work with CMDB. 



-Original Message-
From: Differ, Alfred W CTR NAVSEA, 210 
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 2:54 pm
Subject: Repair of CMDB forms


Hi all,

ARS 7.1
ITSM 7.0.3 p7


I'm currently putting our CMDB stuff back together and have a question
about the
'custom' tabs that appear in the forms.  My dev system has 8 custom tabs
for the
base element form and my prod system has none.  I'm wondering if anyone
can tell
me which installer puts those in.  They look like asset management
things to me
mostly, but I want to double check.

When I ran the asset management installer I got a whole sheaf of errors
about
missing forms and such, so I'm trying to work my way backwards to the
thing I
have to do again to get this all working again.




For a little background, our CMDB was quite mangled.  I had to follow
the
instructions for uninstalling it.  Of course, removing it also removed a
lot of
join forms that depend on it and I did that.  I was hoping that
reinstalling the
CMDB and then coming back through with the other module installers
afterward
would be enough to put it all back together.  So far, it's looking like
that is
not the case.  Anyone have experience with this?  Anyone able to tell me
how
deep the quicksand is that I've stumbled into?  8)


-al


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and may contain information which is confidential and proprietary.
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CAUTION:
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Re: Repair of CMDB forms

[Roger Justice]

The basic CMDB install was corrupted with a non-join form missing, 
applying a patch will not create a form that was not created on an 
initial install.



-Original Message-
From: DCI Remedy 
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 3:27 pm
Subject: Re: Repair of CMDB forms


** did you try installing the next CMDB patch?  Our CMDB is p3 and I'm 
looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a 
server group.



On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice  
wrote:


I have encountered a corrupted CMDB install once and the only way to 
get the system operational was to do a new install of ARS and CMDB. The 
uninstall and reinstall does not work with CMDB.





-Original Message-
From: Differ, Alfred W CTR NAVSEA, 210 
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 2:54 pm
Subject: Repair of CMDB forms


Hi all,

ARS 7.1
ITSM 7.0.3 p7


I'm currently putting our CMDB stuff back together and have a question 
about the
'custom' tabs that appear in the forms.  My dev system has 8 custom 
tabs for the
base element form and my prod system has none.  I'm wondering if anyone 
can tell
me which installer puts those in.  They look like asset management 
things to me

mostly, but I want to double check.

When I ran the asset management installer I got a whole sheaf of errors 
about
missing forms and such, so I'm trying to work my way backwards to the 
thing I

have to do again to get this all working again.




For a little background, our CMDB was quite mangled.  I had to follow 
the
instructions for uninstalling it.  Of course, removing it also removed 
a lot of
join forms that depend on it and I did that.  I was hoping that 
reinstalling the
CMDB and then coming back through with the other module installers 
afterward
would be enough to put it all back together.  So far, it's looking like 
that is
not the case.  Anyone have experience with this?  Anyone able to tell 
me how

deep the quicksand is that I've stumbled into?  8)


-al

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Re: Repair of CMDB forms

[Tony Worthington]

I don't think a patch will correct corrupt or missing forms, meta data, 
etc.  I second Roger's suggestion unless you have a few weeks to spend on 
the phone with BMC Support putting everything back where it belongs. 
Unless you're in production and cannot revert/reinstall -- you're in for 
an interesting experience.

Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:
DCI Remedy 
To:
arslist@ARSLIST.ORG
Date:
11/24/2009 02:28 PM
Subject:
Re: Repair of CMDB forms
Sent by:
"Action Request System discussion list(ARSList)" 



** did you try installing the next CMDB patch?  Our CMDB is p3 and I'm 
looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a 
server group.

On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice  wrote:
I have encountered a corrupted CMDB install once and the only way to get 
the system operational was to do a new install of ARS and CMDB. The 
uninstall and reinstall does not work with CMDB. 



-Original Message-
From: Differ, Alfred W CTR NAVSEA, 210 
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 2:54 pm
Subject: Repair of CMDB forms


Hi all,

ARS 7.1
ITSM 7.0.3 p7


I'm currently putting our CMDB stuff back together and have a question 
about the
'custom' tabs that appear in the forms.  My dev system has 8 custom tabs 
for the
base element form and my prod system has none.  I'm wondering if anyone 
can tell
me which installer puts those in.  They look like asset management things 
to me
mostly, but I want to double check.

When I ran the asset management installer I got a whole sheaf of errors 
about
missing forms and such, so I'm trying to work my way backwards to the 
thing I
have to do again to get this all working again.




For a little background, our CMDB was quite mangled.  I had to follow the
instructions for uninstalling it.  Of course, removing it also removed a 
lot of
join forms that depend on it and I did that.  I was hoping that 
reinstalling the
CMDB and then coming back through with the other module installers 
afterward
would be enough to put it all back together.  So far, it's looking like 
that is
not the case.  Anyone have experience with this?  Anyone able to tell me 
how
deep the quicksand is that I've stumbled into?  8)


-al

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**
CONFIDENTIALITY NOTICE: 
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the 
right to retrieve and read any message created, sent and received.  Kohl's 
reserves the right to monitor messages by authorized Kohl's Associates at any 
time
without any further consent.

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Re: Repair of CMDB forms

[DCI Remedy]

did you try installing the next CMDB patch?  Our CMDB is p3 and I'm looking
to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group.

On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice  wrote:

> I have encountered a corrupted CMDB install once and the only way to get
> the system operational was to do a new install of ARS and CMDB. The
> uninstall and reinstall does not work with CMDB.
>
>
>
> -Original Message-
> From: Differ, Alfred W CTR NAVSEA, 210 
> To: arslist@ARSLIST.ORG
> Sent: Tue, Nov 24, 2009 2:54 pm
> Subject: Repair of CMDB forms
>
>
> Hi all,
>
> ARS 7.1
> ITSM 7.0.3 p7
>
>
> I'm currently putting our CMDB stuff back together and have a question
> about the
> 'custom' tabs that appear in the forms.  My dev system has 8 custom tabs
> for the
> base element form and my prod system has none.  I'm wondering if anyone can
> tell
> me which installer puts those in.  They look like asset management things
> to me
> mostly, but I want to double check.
>
> When I ran the asset management installer I got a whole sheaf of errors
> about
> missing forms and such, so I'm trying to work my way backwards to the thing
> I
> have to do again to get this all working again.
>
>
>
>
> For a little background, our CMDB was quite mangled.  I had to follow the
> instructions for uninstalling it.  Of course, removing it also removed a
> lot of
> join forms that depend on it and I did that.  I was hoping that
> reinstalling the
> CMDB and then coming back through with the other module installers
> afterward
> would be enough to put it all back together.  So far, it's looking like
> that is
> not the case.  Anyone have experience with this?  Anyone able to tell me
> how
> deep the quicksand is that I've stumbled into?  8)
>
>
> -al
>
> _
> __
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>
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Re: Repair of CMDB forms

[Roger Justice]

I have encountered a corrupted CMDB install once and the only way to 
get the system operational was to do a new install of ARS and CMDB. The 
uninstall and reinstall does not work with CMDB.



-Original Message-
From: Differ, Alfred W CTR NAVSEA, 210 
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 2:54 pm
Subject: Repair of CMDB forms


Hi all,

ARS 7.1
ITSM 7.0.3 p7


I'm currently putting our CMDB stuff back together and have a question 
about the
'custom' tabs that appear in the forms.  My dev system has 8 custom 
tabs for the
base element form and my prod system has none.  I'm wondering if anyone 
can tell
me which installer puts those in.  They look like asset management 
things to me

mostly, but I want to double check.

When I ran the asset management installer I got a whole sheaf of errors 
about
missing forms and such, so I'm trying to work my way backwards to the 
thing I

have to do again to get this all working again.




For a little background, our CMDB was quite mangled.  I had to follow 
the
instructions for uninstalling it.  Of course, removing it also removed 
a lot of
join forms that depend on it and I did that.  I was hoping that 
reinstalling the
CMDB and then coming back through with the other module installers 
afterward
would be enough to put it all back together.  So far, it's looking like 
that is
not the case.  Anyone have experience with this?  Anyone able to tell 
me how

deep the quicksand is that I've stumbled into?  8)


-al

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Repair of CMDB forms

[Differ, Alfred W CTR NAVSEA, 210]

Hi all,

ARS 7.1
ITSM 7.0.3 p7


I'm currently putting our CMDB stuff back together and have a question about 
the 'custom' tabs that appear in the forms.  My dev system has 8 custom tabs 
for the base element form and my prod system has none.  I'm wondering if anyone 
can tell me which installer puts those in.  They look like asset management 
things to me mostly, but I want to double check.

When I ran the asset management installer I got a whole sheaf of errors about 
missing forms and such, so I'm trying to work my way backwards to the thing I 
have to do again to get this all working again.




For a little background, our CMDB was quite mangled.  I had to follow the 
instructions for uninstalling it.  Of course, removing it also removed a lot of 
join forms that depend on it and I did that.  I was hoping that reinstalling 
the CMDB and then coming back through with the other module installers 
afterward would be enough to put it all back together.  So far, it's looking 
like that is not the case.  Anyone have experience with this?  Anyone able to 
tell me how deep the quicksand is that I've stumbled into?  8)


-al

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smime.p7s
Description: S/MIME cryptographic signature

Re: Unable to create CI in CMDB 2.1 P3

[Differ, Alfred W CTR NAVSEA, 210]

Yah.  I saw that on the system I just took over.  Take a look at the class 
manager and you might find the model is mangled.  Mine showed classes belonging 
to superclasses that did not match what they were supposed to be.  I couldn't 
fix it and had to strip out the CMDB to start over and now I've got a mess.  I 
hope you aren't in that situation. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: Tuesday, November 24, 2009 11:08
To: arslist@ARSLIST.ORG
Subject: Re: Unable to create CI in CMDB 2.1 P3

**
This doesn't look good.
 
Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 
007 200904160530
(c) Copyright 1991-2007 BMC Software, Inc. 
Tue Nov 24 09:53:24 2009  390600 : Error encountered while initializing 
(Initialization routine) the shared library (ARERR 9755)
Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine
Tue Nov 24 09:53:24 2009  390600 : Class does not exist. : BMC_SYSTEM (ARERR 
120002)


On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 
 wrote:


When you start the system, do you see any errors in the arerror.log 
file complaining about an inability to initialize the cmdb?


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: Tuesday, November 24, 2009 8:19
To: arslist@ARSLIST.ORG

Subject: Re: Unable to create CI in CMDB 2.1 P3

** It now appears that the arcmdb, arrecond, and arsvcdsp are not 
running.


On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain 
 wrote:


   Edward,

   The processes you mention are not involved in creating CIs 
manually.

   It looks like some filters associated with the AST and/or BMC 
forms have
   been lost.

   Open the admin tool and look at the filters on, for example, the
   AST:Computer and BMC.CORE:BMC_ComputerSystem forms.

   Compare these with a working system to identify if any have been 
lost.

   Cheers

   Peter



   > Hi list.
   >
   >
   >
   > We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 
p9, running
   > CMDB
   > 2.1 p3 on windows 2000 server group in preparation for the 
move to 7.5.
   > We
   > have IM/PM/CM and SLM.  Sql 2005 database.
   >
   >
   >
   > Now it appears that the cmdb engine/process isn't firing when 
we attempt
   > to
   > create a CI through (as an example) AST:Computer Sytem or
   > BMC:CORE:BMC_ComputerSystem.  It appears to save but in 
actuality, it
   > doesn't.  I've looked at the armonitor.cfg which has the 
proper entries
   > for
   > the cmdb executables.
   >
   >
   >
   > "D:\Program Files\AR System Applications\\BMC Atrium
   > CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR 
System\" -m
   >
   > "D:\Program Files\AR System Applications\\BMC Atrium
   > CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR 
System\" -m
   >
   >
   >
   > I've restarted the services on both servers in the group, as 
well as go
   > rebooting both boxes completely.  No change.
   >
   >
   >
   > Also, when I try to make an attribute change in the CMDB 
Console, it just
   > sits on "Change Pending" and doesn't move.  There is nothing 
showing in
   > the
   > log.
   >
   >
   >
   > So I'm led to believe that
   >
   >
   >
   > a)  The processes aren't starting up correctly.
   >
   >
   >
   > Or
   >
   >
   >
   > b)  There is a broken link somewhere that I just can't 
find.
   >
   >
   >
   > I'd greatly appreciate any help.
   >
   >
   >
   > Thanks
   >
   >
   >
   > Edward
   >
   >
   >
   >

   > 
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ITSM 7.0.3 - Tracking Work Effort

[Chowdhury, Tauf]

All,

Here is the dilemma... I'll use Incident Management as an example but
really, it affects all modules.

1.   The assignee of an incident does some work on the request on
week 1. In the work effort, he/she puts in 10 minutes spent. 

2.   On week 2, the assignee does 20 minutes of work and updates the
effort log. 

3.   The system creates a single record for the assignee when the
1st 10 minutes was submitted in week 1 and creates a record in the Work
effort form.

4.   For the 2nd week, the system updates that same record and adds
20 minutes and so we have a total of 30 minutes.

 

The problem that our organization is running into is this.

1.   We run weekly reports on how much time is spent on requests.

2.   For tickets that are opened and closed in the same week, the
reports work fine.

3.   However, for the scenario mentioned above, it pretty much falls
apart.

4.   Week 1 shows that the assignee did 10 minutes of work on this
incident.

5.   Week 2 shows that assignee did 30 minutes of work for this
incident when really, it was just 20. (This is the problem).

 

Has anyone else dealt with something like this? 

What I was thinking as a possible solution is to piggy back off of the
OOB workflow and do the following:

1.   Create a custom form that can be used to collect work effort
info about all the modules in this 1 form.

2.   Build workflow that creates a record in the custom form much
like the work effort forms and updates the record only for a given week.
Once the next week starts and someone updates work effort for an older
incident, a new record is created on this form and the process
continues.

 

Any other ideas would be helpful. 

Thanks and Happy Thanksgiving for those who are observing in the States!

 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

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Re: Set Fields with Field Values

[Tommy Morris]

Nm, I just now actually read the value you were wanting to set.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields with Field Values

 

** 

How about this:

 

"'Status' < ""Closed-Cancelled"" AND 'Assigned Person' =$Assignee$"

 

You escape double quotes in a string by adding another double quote to
it, giving two double quotes in a row.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, November 24, 2009 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Set Fields with Field Values

 

** 

Hi All,

 

I need to do the following set fields.

( 'Status' < "Closed-Cancelled AND 'Assigned Person' =$Assignee$

 

I can do this

( "'Status' < Closed-Cancelled AND 'Assigned Person' =" +  " ") +
$Assignee$

 

What I can't do is get the double quotes around the word
Closed-Cancelled.

 

I have tried to user REPLACE but run into the same problem.

 

Any ideas?

 

Thanks

Mark 

 


Mark Brittain 
Remedy Developer 
NaviSite 
mbritt...@navisite.com 
(315) 453-2912 x5418 (Phone)

(315) 317.2897 (Cell) 

Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite. 
Visit www.NaviSite.com Today. 

 

 

    

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Re: Set Fields with Field Values

[Tommy Morris]

Use the corresponding number instead of using the display value, no need
for quotes then at all.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields with Field Values

 

** 

How about this:

 

"'Status' < ""Closed-Cancelled"" AND 'Assigned Person' =$Assignee$"

 

You escape double quotes in a string by adding another double quote to
it, giving two double quotes in a row.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, November 24, 2009 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Set Fields with Field Values

 

** 

Hi All,

 

I need to do the following set fields.

( 'Status' < "Closed-Cancelled AND 'Assigned Person' =$Assignee$

 

I can do this

( "'Status' < Closed-Cancelled AND 'Assigned Person' =" +  " ") +
$Assignee$

 

What I can't do is get the double quotes around the word
Closed-Cancelled.

 

I have tried to user REPLACE but run into the same problem.

 

Any ideas?

 

Thanks

Mark 

 


Mark Brittain 
Remedy Developer 
NaviSite 
mbritt...@navisite.com 
(315) 453-2912 x5418 (Phone)

(315) 317.2897 (Cell) 

Reduce Cost of IT with Managed Hosting and Application Services from
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Re: Set Fields with Field Values - SOLVED

[Brittain, Mark]

Lyle,

That did the trick.

Thanks
Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields with Field Values

How about this:

"'Status' < ""Closed-Cancelled"" AND 'Assigned Person' =$Assignee$"

You escape double quotes in a string by adding another double quote to it, 
giving two double quotes in a row.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, November 24, 2009 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Set Fields with Field Values

**
Hi All,

I need to do the following set fields.
( 'Status' < "Closed-Cancelled AND 'Assigned Person' =$Assignee$

I can do this
( "'Status' < Closed-Cancelled AND 'Assigned Person' =" +  " ") + $Assignee$

What I can't do is get the double quotes around the word Closed-Cancelled.

I have tried to user REPLACE but run into the same problem.

Any ideas?

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
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Re: Set Fields with Field Values

[Lyle Taylor]

How about this:

"'Status' < ""Closed-Cancelled"" AND 'Assigned Person' =$Assignee$"

You escape double quotes in a string by adding another double quote to it, 
giving two double quotes in a row.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, November 24, 2009 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Set Fields with Field Values

**
Hi All,

I need to do the following set fields.
( 'Status' < "Closed-Cancelled AND 'Assigned Person' =$Assignee$

I can do this
( "'Status' < Closed-Cancelled AND 'Assigned Person' =" +  " ") + $Assignee$

What I can't do is get the double quotes around the word Closed-Cancelled.

I have tried to user REPLACE but run into the same problem.

Any ideas?

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
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Re: Unable to create CI in CMDB 2.1 P3

[DCI Remedy]

This doesn't look good.

Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00
Patch 007 200904160530
(c) Copyright 1991-2007 BMC Software, Inc.
Tue Nov 24 09:53:24 2009  390600 : Error encountered while initializing
(Initialization routine) the shared library (ARERR 9755)
Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine
Tue Nov 24 09:53:24 2009  390600 : Class does not exist. : BMC_SYSTEM (ARERR
120002)

On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 <
alfred.differ@navy.mil> wrote:

> When you start the system, do you see any errors in the arerror.log file
> complaining about an inability to initialize the cmdb?
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of DCI Remedy
> Sent: Tuesday, November 24, 2009 8:19
> To: arslist@ARSLIST.ORG
>  Subject: Re: Unable to create CI in CMDB 2.1 P3
>
> ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running.
>
>
> On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain <
> p.romain.arsl...@parsolutions.co.uk> wrote:
>
>
>Edward,
>
>The processes you mention are not involved in creating CIs manually.
>
>It looks like some filters associated with the AST and/or BMC forms
> have
>been lost.
>
>Open the admin tool and look at the filters on, for example, the
>AST:Computer and BMC.CORE:BMC_ComputerSystem forms.
>
>Compare these with a working system to identify if any have been
> lost.
>
>Cheers
>
>Peter
>
>
>
>> Hi list.
>>
>>
>>
>> We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9,
> running
>> CMDB
>> 2.1 p3 on windows 2000 server group in preparation for the move to
> 7.5.
>> We
>> have IM/PM/CM and SLM.  Sql 2005 database.
>>
>>
>>
>> Now it appears that the cmdb engine/process isn't firing when we
> attempt
>> to
>> create a CI through (as an example) AST:Computer Sytem or
>> BMC:CORE:BMC_ComputerSystem.  It appears to save but in actuality,
> it
>> doesn't.  I've looked at the armonitor.cfg which has the proper
> entries
>> for
>> the cmdb executables.
>>
>>
>>
>> "D:\Program Files\AR System Applications\\BMC Atrium
>> CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR
> System\" -m
>>
>> "D:\Program Files\AR System Applications\\BMC Atrium
>> CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR
> System\" -m
>>
>>
>>
>> I've restarted the services on both servers in the group, as well
> as go
>> rebooting both boxes completely.  No change.
>>
>>
>>
>> Also, when I try to make an attribute change in the CMDB Console,
> it just
>> sits on "Change Pending" and doesn't move.  There is nothing
> showing in
>> the
>> log.
>>
>>
>>
>> So I'm led to believe that
>>
>>
>>
>> a)  The processes aren't starting up correctly.
>>
>>
>>
>> Or
>>
>>
>>
>> b)  There is a broken link somewhere that I just can't find.
>>
>>
>>
>> I'd greatly appreciate any help.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Edward
>>
>>
>>
>>
>
>>
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> http://www.arslist.org/>
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Set Fields with Field Values

[Brittain, Mark]

Hi All,

I need to do the following set fields.
( 'Status' < "Closed-Cancelled AND 'Assigned Person' =$Assignee$

I can do this
( "'Status' < Closed-Cancelled AND 'Assigned Person' =" +  " ") + $Assignee$

What I can't do is get the double quotes around the word Closed-Cancelled.

I have tried to user REPLACE but run into the same problem.

Any ideas?

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.



  
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privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
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Re: Naming Standards

[Lyle Taylor]

Yeah, that works too.  My reason for making it a prefix is that I like to be 
able to see at a glance everything I've modified.  Using a prefix allows me to 
easily group it all together.  Then I can say, "ok, these are the things I've 
modified.  Did the patch affect any of the original items?"  With a well 
defined suffix and the ability to easily filter in Developer Studio, that may 
be less of an issue.

Lyle


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: Tuesday, November 24, 2009 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Naming Standards

Hi,

I also prefer to use a suffix(if not a phase 1 filter), then it is
easier to see which object that has been changed when patching and
upgrading. Easy to sort on the name, and then see which object that
has been changed.

As you mention, with version 7.5 it may be easier to track changes
using the modification tracking

--
Jarl




2009/11/24 Tony Worthington 
>
> ** And I prefer to append a suffix to modified ITSM, after disabling the ootb 
> workflow, so that it sorts with the rest of the workflow but can be 
> identified easily.  I use a prefix if the work is custom.
>
> A million ways to skin the cat.  I'd be interested in hearing some creative 
> uses for packing lists or other 'new' features (object modification tracking 
> anyone) to manage customizations and the ITSM7 patching process.  (A bit off 
> topic.)  I have some ideas but most have proven too unwieldily to manage.  I 
> guess when put into the context of patching ITSM7 though it's easy.  :-)
>
> Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores
> N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
> 703-7763 | e-mail: tony.worthing...@kohls.com
ers Are"


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Re: Naming Standards

[Rick Cook]

I wrote up a document on how to do this years ago, but as has been said, it
was just ONE right way of doing it, not necessary THE right way.  You should
do what fits your business and technical needs.  As long as it makes sense
to you and whoever follows you, and does not make upgrades harder than they
otherwise would be, that's all that counts.

Rick

On Tue, Nov 24, 2009 at 12:09 PM, Brittain, Mark wrote:

> **
>  Hi All,
>
> I was wondering if there are any good standards for naming filters and
> active links. On my server there is an amazing mix that appears to be
> dependant on what worked for the previous Admins. Also is there any
> need/value to having the name all one word like the last two examples.
> Really makes it hard to read/find. Here are some examples of what I have.
>
> CR-950-Notify Deinstall Closed-Cancelled
> CR-UpdateAuditLogforAttachmentAdd
> CR:SM-Company-ChkDefaultEmail-600 (SM=Submit/Modify)
>
> Thanks
> Mark
>
>  
> Mark Brittain
> Remedy Developer
> *NaviSite
> **mbritt...@navisite.com* 
> (315) 453-2912 x5418 (Phone)
> (315) 317.2897 (Cell)
> *Reduce Cost of IT with Managed Hosting and Application Services from
> NaviSite.
> *Visit www.NaviSite.com Today.
>
>
>  *    *
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained herein,
> to anyone other than the intended recipient is prohibited.
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Re: Naming Standards

[Jarl Grøneng]

Hi,

I also prefer to use a suffix(if not a phase 1 filter), then it is
easier to see which object that has been changed when patching and
upgrading. Easy to sort on the name, and then see which object that
has been changed.

As you mention, with version 7.5 it may be easier to track changes
using the modification tracking

--
Jarl




2009/11/24 Tony Worthington 
>
> ** And I prefer to append a suffix to modified ITSM, after disabling the ootb 
> workflow, so that it sorts with the rest of the workflow but can be 
> identified easily.  I use a prefix if the work is custom.
>
> A million ways to skin the cat.  I'd be interested in hearing some creative 
> uses for packing lists or other 'new' features (object modification tracking 
> anyone) to manage customizations and the ITSM7 patching process.  (A bit off 
> topic.)  I have some ideas but most have proven too unwieldily to manage.  I 
> guess when put into the context of patching ITSM7 though it's easy.  :-)
>
> Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores
> N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
> 703-7763 | e-mail: tony.worthing...@kohls.com
>
>
> From: Roger Justice 
> To: arslist@ARSLIST.ORG
> Date: 11/24/2009 12:07 PM
> Subject: Re: Naming Standards
> Sent by: "Action Request System discussion list(ARSList)" 
> 
> 
>
>
> Great suggestions. I add a special character + at the beginning of the
> string. This automatically lists the newly created workflow first.
>
>
> -Original Message-
> From: Lyle Taylor 
> To: arslist@ARSLIST.ORG
> Sent: Tue, Nov 24, 2009 1:02 pm
> Subject: Re: Naming Standards
>
>
> **
> I’ve seen several naming standards, and lots of passion around some of
> them, but most of the ones I’ve seen are too complex and, IMO,
> unnecessary.  My preference is to keep it simple and readable without
> trying to embed too much information into the name.  Generally, I do
> something like this:
>
> :
>
>  is something specific to your organization that groups all of
> your custom workflow together.  That way, you keep all of your stuff in
> one place, and it’s very easy to see what’s OOB and what’s yours.  The
> prefix may also be more than one level, kind of like this:
> ::.  That helps to group related
> workflow together.  For active links, I may even have a third level to
> indicate the primary form they’re with, but not always.
>
> For example, I might have something like this:
>
> LDS:MIRS:Config:Load Configuration Settings
>
> In this case, I have three prefixes (probably the most I would
> generally have).  The first one says it’s for our organizations.  The
> second one is the app it’s associated with.  And the third one is the
> form it’s for (the configuration console).  The primary reason for that
> is that I have a group of workflow related to that form, and this makes
> it easy to view and work with as a group.  That’s not strictly
> necessary, since you can view by or filter by the primary form, etc.,
> but this works well for me.
>
> I use two different prefixes for the organization, one for completely
> custom workflow, and another for modified OOB workflow where we
> disabled the original and copy it to a new object and modify the copied
> object the way we need.  For example, if I want to modify the following
> active link
>
> HPD:INC:DetailsCurrentIncident_100_OpenDlg
>
> I would copy it to
>
> LDS_HPD:INC:DetailsCurrentIncident_100_OpenDlg
>
> And then disable the original and modify the copy.  Using the
> underscore makes it obvious that it’s modified OOB workflow rather than
> our custom workflow.  That’s important when you’re patching the system,
> and you need to know what you’ve modified so you can verify that the
> patch hasn’t broken something, or if you can now undo something you did
> before, because the patch fixed the issue you were working around.
>
> For the last part, I prefer not to try to embed all kinds of things
> like the execution order, details about what the active link does,
> etc.  They tend to make the names cryptic, and don’t add much useful
> information from what I’ve seen, especially given the tools we have to
> work with now.  In addition, since names can be quite long, I generally
> don’t abbreviate words much, and often include spaces in the words.
> The description I use usually is a short description of what the active
> link accomplishes or what triggers it.  I often use the latter for
> active links attached to buttons, etc.  That works well for me, because
> I generally have the practice of having a single active link on the
> button that then calls a guide to do the work rather than having a
> bunch of active links on the button with different execution orders.
> I’ve found that works better for me.
>
> So that gives me names like this:
>
> LDS:MIRS:Console:Check Required Fields
> LDS:MIRS:Console:Clear Form
>
> Or
>
> LDS:MIRS:Console:Cancel Button Clicked
> LDS:MIRS:Console:Assigned

Re: Unable to create CI in CMDB 2.1 P3

[Differ, Alfred W CTR NAVSEA, 210]

When you start the system, do you see any errors in the arerror.log file 
complaining about an inability to initialize the cmdb? 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: Tuesday, November 24, 2009 8:19
To: arslist@ARSLIST.ORG
Subject: Re: Unable to create CI in CMDB 2.1 P3

** It now appears that the arcmdb, arrecond, and arsvcdsp are not running.


On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain 
 wrote:


Edward,

The processes you mention are not involved in creating CIs manually.

It looks like some filters associated with the AST and/or BMC forms have
been lost.

Open the admin tool and look at the filters on, for example, the
AST:Computer and BMC.CORE:BMC_ComputerSystem forms.

Compare these with a working system to identify if any have been lost.

Cheers

Peter



> Hi list.
>
>
>
> We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, 
running
> CMDB
> 2.1 p3 on windows 2000 server group in preparation for the move to 
7.5.
> We
> have IM/PM/CM and SLM.  Sql 2005 database.
>
>
>
> Now it appears that the cmdb engine/process isn't firing when we 
attempt
> to
> create a CI through (as an example) AST:Computer Sytem or
> BMC:CORE:BMC_ComputerSystem.  It appears to save but in actuality, it
> doesn't.  I've looked at the armonitor.cfg which has the proper 
entries
> for
> the cmdb executables.
>
>
>
> "D:\Program Files\AR System Applications\\BMC Atrium
> CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR System\" 
-m
>
> "D:\Program Files\AR System Applications\\BMC Atrium
> CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR 
System\" -m
>
>
>
> I've restarted the services on both servers in the group, as well as 
go
> rebooting both boxes completely.  No change.
>
>
>
> Also, when I try to make an attribute change in the CMDB Console, it 
just
> sits on "Change Pending" and doesn't move.  There is nothing showing 
in
> the
> log.
>
>
>
> So I'm led to believe that
>
>
>
> a)  The processes aren't starting up correctly.
>
>
>
> Or
>
>
>
> b)  There is a broken link somewhere that I just can't find.
>
>
>
> I'd greatly appreciate any help.
>
>
>
> Thanks
>
>
>
> Edward
>
>
>
>

> 
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smime.p7s
Description: S/MIME cryptographic signature

Re: Naming Standards

[Tony Worthington]

And I prefer to append a suffix to modified ITSM, after disabling the ootb 
workflow, so that it sorts with the rest of the workflow but can be 
identified easily.  I use a prefix if the work is custom.

A million ways to skin the cat.  I'd be interested in hearing some 
creative uses for packing lists or other 'new' features (object 
modification tracking anyone) to manage customizations and the ITSM7 
patching process.  (A bit off topic.)  I have some ideas but most have 
proven too unwieldily to manage.  I guess when put into the context of 
patching ITSM7 though it's easy.  :-)

Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:
Roger Justice 
To:
arslist@ARSLIST.ORG
Date:
11/24/2009 12:07 PM
Subject:
Re: Naming Standards
Sent by:
"Action Request System discussion list(ARSList)" 



Great suggestions. I add a special character + at the beginning of the 
string. This automatically lists the newly created workflow first.


-Original Message-
From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 1:02 pm
Subject: Re: Naming Standards


**
I?ve seen several naming standards, and lots of passion around some of 
them, but most of the ones I?ve seen are too complex and, IMO, 
unnecessary.  My preference is to keep it simple and readable without 
trying to embed too much information into the name.  Generally, I do 
something like this:
 
:
 
 is something specific to your organization that groups all of 
your custom workflow together.  That way, you keep all of your stuff in 
one place, and it?s very easy to see what?s OOB and what?s yours.  The 
prefix may also be more than one level, kind of like this: 
::.  That helps to group related 
workflow together.  For active links, I may even have a third level to 
indicate the primary form they?re with, but not always.
 
For example, I might have something like this:
 
LDS:MIRS:Config:Load Configuration Settings
 
In this case, I have three prefixes (probably the most I would 
generally have).  The first one says it?s for our organizations.  The 
second one is the app it?s associated with.  And the third one is the 
form it?s for (the configuration console).  The primary reason for that 
is that I have a group of workflow related to that form, and this makes 
it easy to view and work with as a group.  That?s not strictly 
necessary, since you can view by or filter by the primary form, etc., 
but this works well for me.
 
I use two different prefixes for the organization, one for completely 
custom workflow, and another for modified OOB workflow where we 
disabled the original and copy it to a new object and modify the copied 
object the way we need.  For example, if I want to modify the following 
active link
 
HPD:INC:DetailsCurrentIncident_100_OpenDlg
 
I would copy it to
 
LDS_HPD:INC:DetailsCurrentIncident_100_OpenDlg
 
And then disable the original and modify the copy.  Using the 
underscore makes it obvious that it?s modified OOB workflow rather than 
our custom workflow.  That?s important when you?re patching the system, 
and you need to know what you?ve modified so you can verify that the 
patch hasn?t broken something, or if you can now undo something you did 
before, because the patch fixed the issue you were working around.
 
For the last part, I prefer not to try to embed all kinds of things 
like the execution order, details about what the active link does, 
etc.  They tend to make the names cryptic, and don?t add much useful 
information from what I?ve seen, especially given the tools we have to 
work with now.  In addition, since names can be quite long, I generally 
don?t abbreviate words much, and often include spaces in the words.  
The description I use usually is a short description of what the active 
link accomplishes or what triggers it.  I often use the latter for 
active links attached to buttons, etc.  That works well for me, because 
I generally have the practice of having a single active link on the 
button that then calls a guide to do the work rather than having a 
bunch of active links on the button with different execution orders.  
I?ve found that works better for me. 
 
So that gives me names like this:
 
LDS:MIRS:Console:Check Required Fields
LDS:MIRS:Console:Clear Form
 
Or
 
LDS:MIRS:Console:Cancel Button Clicked
LDS:MIRS:Console:Assigned Group Entered
 
Occasionally, I will add additional information like sequence numbers 
of there are two pieces of workflow that are conceptually together.  
That is, there is conceptually one action being done, but it needs to 
be done in two steps.  Like this:
 
LDS:MIRS:Console:Lookup Assignee_1
LDS:MIRS:Console:Lookup Assignee_2
 
Looking up and validating the Assignee takes two active links to 
complete (one to do the look up, and another to verify that it 
succeeded), and since they?re intimately tied together, I give them the 

Re: RUT on Windows 7

[Lyle Taylor]

Which patch level are you trying to install?  If it's not patch 3, download 
patch 3 and try that.  I had the exact same issue with patch 2, but patch 3 
succeeded.

Lyle


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, November 24, 2009 11:26 AM
To: arslist@ARSLIST.ORG
Subject: RUT on Windows 7

**
Hi All,

Busy day for me on the list. I have a user who is trying to install the RUT 7.5 
on Windows 7. The installation fails during the disk space check.

Has anyone run into this and found a fix?

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.


  
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RUT on Windows 7

[Brittain, Mark]

Hi All,

Busy day for me on the list. I have a user who is trying to install the RUT 7.5 
on Windows 7. The installation fails during the disk space check.

Has anyone run into this and found a fix?

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.



  
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Re: Naming Standards - Thanks

[Brittain, Mark]

Thanks everyone for you suggestions. What I heard most was keep it simple and 
consistent.  - Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee
Sent: Tuesday, November 24, 2009 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Naming Standards

We always started the name with a 3 letter organization code and a dash for all 
additional or customized forms, filters, and active links.  This let us easily 
identify all custom programming for upgrade purposes in the future.  It all 
grouped all our changes together.  It's not 100 percent but it significantly 
helped

Lee

*
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov
*
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]
Sent: Tuesday, November 24, 2009 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Naming Standards
**
Hi All,

I was wondering if there are any good standards for naming filters and active 
links. On my server there is an amazing mix that appears to be dependant on 
what worked for the previous Admins. Also is there any need/value to having the 
name all one word like the last two examples. Really makes it hard to 
read/find. Here are some examples of what I have.

CR-950-Notify Deinstall Closed-Cancelled
CR-UpdateAuditLogforAttachmentAdd
CR:SM-Company-ChkDefaultEmail-600 (SM=Submit/Modify)

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.


  
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or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
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Re: Naming Standards

[Marsh, Lee]

We always started the name with a 3 letter organization code and a dash for all 
additional or customized forms, filters, and active links.  This let us easily 
identify all custom programming for upgrade purposes in the future.  It all 
grouped all our changes together.  It's not 100 percent but it significantly 
helped
 
Lee
 

* 
Lee Marsh 
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725 
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov 
*

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]
Sent: Tuesday, November 24, 2009 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Naming Standards


** 

Hi All,
 
I was wondering if there are any good standards for naming filters and active 
links. On my server there is an amazing mix that appears to be dependant on 
what worked for the previous Admins. Also is there any need/value to having the 
name all one word like the last two examples. Really makes it hard to 
read/find. Here are some examples of what I have.
 
CR-950-Notify Deinstall Closed-Cancelled
CR-UpdateAuditLogforAttachmentAdd
CR:SM-Company-ChkDefaultEmail-600 (SM=Submit/Modify)
 
Thanks
Mark 
 


Mark Brittain 
Remedy Developer 
NaviSite 
  mbritt...@navisite.com 
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell) 
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. 
Visit www.NaviSite.com Today. 
 


    
This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: Naming Standards

[strauss]

We use the + prefix in the same manner, and we USED to add * in front of all 
customized OOTB workflow, but now that * indicates any object in the Developer 
Studio that has been changed and needs to be saved, that notation has been 
rendered unusable.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Tuesday, November 24, 2009 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Naming Standards

Great suggestions. I add a special character + at the beginning of the 
string. This automatically lists the newly created workflow first.


-Original Message-
From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 1:02 pm
Subject: Re: Naming Standards


**
I’ve seen several naming standards, and lots of passion around some of 
them, but most of the ones I’ve seen are too complex and, IMO, 
unnecessary.  My preference is to keep it simple and readable without 
trying to embed too much information into the name.  Generally, I do 
something like this:
 
:
 
 is something specific to your organization that groups all of 
your custom workflow together.  That way, you keep all of your stuff in 
one place, and it’s very easy to see what’s OOB and what’s yours.  The 
prefix may also be more than one level, kind of like this: 
::.  That helps to group related 
workflow together.  For active links, I may even have a third level to 
indicate the primary form they’re with, but not always.
 
For example, I might have something like this:
 
LDS:MIRS:Config:Load Configuration Settings
 
In this case, I have three prefixes (probably the most I would 
generally have).  The first one says it’s for our organizations.  The 
second one is the app it’s associated with.  And the third one is the 
form it’s for (the configuration console).  The primary reason for that 
is that I have a group of workflow related to that form, and this makes 
it easy to view and work with as a group.  That’s not strictly 
necessary, since you can view by or filter by the primary form, etc., 
but this works well for me.
 
I use two different prefixes for the organization, one for completely 
custom workflow, and another for modified OOB workflow where we 
disabled the original and copy it to a new object and modify the copied 
object the way we need.  For example, if I want to modify the following 
active link
 
HPD:INC:DetailsCurrentIncident_100_OpenDlg
 
I would copy it to
 
LDS_HPD:INC:DetailsCurrentIncident_100_OpenDlg
 
And then disable the original and modify the copy.  Using the 
underscore makes it obvious that it’s modified OOB workflow rather than 
our custom workflow.  That’s important when you’re patching the system, 
and you need to know what you’ve modified so you can verify that the 
patch hasn’t broken something, or if you can now undo something you did 
before, because the patch fixed the issue you were working around.
 
For the last part, I prefer not to try to embed all kinds of things 
like the execution order, details about what the active link does, 
etc.  They tend to make the names cryptic, and don’t add much useful 
information from what I’ve seen, especially given the tools we have to 
work with now.  In addition, since names can be quite long, I generally 
don’t abbreviate words much, and often include spaces in the words.  
The description I use usually is a short description of what the active 
link accomplishes or what triggers it.  I often use the latter for 
active links attached to buttons, etc.  That works well for me, because 
I generally have the practice of having a single active link on the 
button that then calls a guide to do the work rather than having a 
bunch of active links on the button with different execution orders.  
I’ve found that works better for me. 
 
So that gives me names like this:
 
LDS:MIRS:Console:Check Required Fields
LDS:MIRS:Console:Clear Form
 
Or
 
LDS:MIRS:Console:Cancel Button Clicked
LDS:MIRS:Console:Assigned Group Entered
 
Occasionally, I will add additional information like sequence numbers 
of there are two pieces of workflow that are conceptually together.  
That is, there is conceptually one action being done, but it needs to 
be done in two steps.  Like this:
 
LDS:MIRS:Console:Lookup Assignee_1
LDS:MIRS:Console:Lookup Assignee_2
 
Looking up and validating the Assignee takes two active links to 
complete (one to do the look up, and another to verify that it 
succeeded), and since they’re intimately tied together, I give them the 
same name with a  sequence number.
 
I occasionally use underscores in the name when I want to visually 
separate two parts of a name, like this:
 
LDS:MIRS:Console:Required Field_Assigned Group
LDS:MIRS:Console:Required Field_Assignee
 
The first part of the name indicates what it’s about (in this case, 
validating re

Re: Naming Standards

[Roger Justice]

Great suggestions. I add a special character + at the beginning of the 
string. This automatically lists the newly created workflow first.



-Original Message-
From: Lyle Taylor 
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 1:02 pm
Subject: Re: Naming Standards


**
I’ve seen several naming standards, and lots of passion around some of 
them, but most of the ones I’ve seen are too complex and, IMO, 
unnecessary.  My preference is to keep it simple and readable without 
trying to embed too much information into the name.  Generally, I do 
something like this:

 
:
 
 is something specific to your organization that groups all of 
your custom workflow together.  That way, you keep all of your stuff in 
one place, and it’s very easy to see what’s OOB and what’s yours.  The 
prefix may also be more than one level, kind of like this: 
::.  That helps to group related 
workflow together.  For active links, I may even have a third level to 
indicate the primary form they’re with, but not always.

 
For example, I might have something like this:
 
LDS:MIRS:Config:Load Configuration Settings
 
In this case, I have three prefixes (probably the most I would 
generally have).  The first one says it’s for our organizations.  The 
second one is the app it’s associated with.  And the third one is the 
form it’s for (the configuration console).  The primary reason for that 
is that I have a group of workflow related to that form, and this makes 
it easy to view and work with as a group.  That’s not strictly 
necessary, since you can view by or filter by the primary form, etc., 
but this works well for me.

 
I use two different prefixes for the organization, one for completely 
custom workflow, and another for modified OOB workflow where we 
disabled the original and copy it to a new object and modify the copied 
object the way we need.  For example, if I want to modify the following 
active link

 
HPD:INC:DetailsCurrentIncident_100_OpenDlg
 
I would copy it to
 
LDS_HPD:INC:DetailsCurrentIncident_100_OpenDlg
 
And then disable the original and modify the copy.  Using the 
underscore makes it obvious that it’s modified OOB workflow rather than 
our custom workflow.  That’s important when you’re patching the system, 
and you need to know what you’ve modified so you can verify that the 
patch hasn’t broken something, or if you can now undo something you did 
before, because the patch fixed the issue you were working around.

 
For the last part, I prefer not to try to embed all kinds of things 
like the execution order, details about what the active link does, 
etc.  They tend to make the names cryptic, and don’t add much useful 
information from what I’ve seen, especially given the tools we have to 
work with now.  In addition, since names can be quite long, I generally 
don’t abbreviate words much, and often include spaces in the words.  
The description I use usually is a short description of what the active 
link accomplishes or what triggers it.  I often use the latter for 
active links attached to buttons, etc.  That works well for me, because 
I generally have the practice of having a single active link on the 
button that then calls a guide to do the work rather than having a 
bunch of active links on the button with different execution orders.  
I’ve found that works better for me. 

 
So that gives me names like this:
 
LDS:MIRS:Console:Check Required Fields
LDS:MIRS:Console:Clear Form
 
Or
 
LDS:MIRS:Console:Cancel Button Clicked
LDS:MIRS:Console:Assigned Group Entered
 
Occasionally, I will add additional information like sequence numbers 
of there are two pieces of workflow that are conceptually together.  
That is, there is conceptually one action being done, but it needs to 
be done in two steps.  Like this:

 
LDS:MIRS:Console:Lookup Assignee_1
LDS:MIRS:Console:Lookup Assignee_2
 
Looking up and validating the Assignee takes two active links to 
complete (one to do the look up, and another to verify that it 
succeeded), and since they’re intimately tied together, I give them the 
same name with a  sequence number.

 
I occasionally use underscores in the name when I want to visually 
separate two parts of a name, like this:

 
LDS:MIRS:Console:Required Field_Assigned Group
LDS:MIRS:Console:Required Field_Assignee
 
The first part of the name indicates what it’s about (in this case, 
validating required fields), and the second part after the underscore 
indicates the field I’m validating.  Doing it this way groups the names 
together in the list and still makes it easy to see the two different 
parts of the name.  You could just as easily use some other separator 
that stands out to you as well.

 
So, in general, I don’t get much more complicated than that, because I 
don’t see much value in many of the complicated naming conventions I’ve 
seen, including the ones used by BMC.  That said, a large and 
complicate application or set of applications (e.g., ITSM) could 
benefit from a rigorous naming

Re: Naming Standards

[Lyle Taylor]

I've seen several naming standards, and lots of passion around some of them, 
but most of the ones I've seen are too complex and, IMO, unnecessary.  My 
preference is to keep it simple and readable without trying to embed too much 
information into the name.  Generally, I do something like this:

:

 is something specific to your organization that groups all of your 
custom workflow together.  That way, you keep all of your stuff in one place, 
and it's very easy to see what's OOB and what's yours.  The prefix may also be 
more than one level, kind of like this: ::.  
That helps to group related workflow together.  For active links, I may even 
have a third level to indicate the primary form they're with, but not always.

For example, I might have something like this:

LDS:MIRS:Config:Load Configuration Settings

In this case, I have three prefixes (probably the most I would generally have). 
 The first one says it's for our organizations.  The second one is the app it's 
associated with.  And the third one is the form it's for (the configuration 
console).  The primary reason for that is that I have a group of workflow 
related to that form, and this makes it easy to view and work with as a group.  
That's not strictly necessary, since you can view by or filter by the primary 
form, etc., but this works well for me.

I use two different prefixes for the organization, one for completely custom 
workflow, and another for modified OOB workflow where we disabled the original 
and copy it to a new object and modify the copied object the way we need.  For 
example, if I want to modify the following active link

HPD:INC:DetailsCurrentIncident_100_OpenDlg

I would copy it to

LDS_HPD:INC:DetailsCurrentIncident_100_OpenDlg

And then disable the original and modify the copy.  Using the underscore makes 
it obvious that it's modified OOB workflow rather than our custom workflow.  
That's important when you're patching the system, and you need to know what 
you've modified so you can verify that the patch hasn't broken something, or if 
you can now undo something you did before, because the patch fixed the issue 
you were working around.

For the last part, I prefer not to try to embed all kinds of things like the 
execution order, details about what the active link does, etc.  They tend to 
make the names cryptic, and don't add much useful information from what I've 
seen, especially given the tools we have to work with now.  In addition, since 
names can be quite long, I generally don't abbreviate words much, and often 
include spaces in the words.  The description I use usually is a short 
description of what the active link accomplishes or what triggers it.  I often 
use the latter for active links attached to buttons, etc.  That works well for 
me, because I generally have the practice of having a single active link on the 
button that then calls a guide to do the work rather than having a bunch of 
active links on the button with different execution orders.  I've found that 
works better for me.

So that gives me names like this:

LDS:MIRS:Console:Check Required Fields
LDS:MIRS:Console:Clear Form

Or

LDS:MIRS:Console:Cancel Button Clicked
LDS:MIRS:Console:Assigned Group Entered

Occasionally, I will add additional information like sequence numbers of there 
are two pieces of workflow that are conceptually together.  That is, there is 
conceptually one action being done, but it needs to be done in two steps.  Like 
this:

LDS:MIRS:Console:Lookup Assignee_1
LDS:MIRS:Console:Lookup Assignee_2

Looking up and validating the Assignee takes two active links to complete (one 
to do the look up, and another to verify that it succeeded), and since they're 
intimately tied together, I give them the same name with a  sequence number.

I occasionally use underscores in the name when I want to visually separate two 
parts of a name, like this:

LDS:MIRS:Console:Required Field_Assigned Group
LDS:MIRS:Console:Required Field_Assignee

The first part of the name indicates what it's about (in this case, validating 
required fields), and the second part after the underscore indicates the field 
I'm validating.  Doing it this way groups the names together in the list and 
still makes it easy to see the two different parts of the name.  You could just 
as easily use some other separator that stands out to you as well.

So, in general, I don't get much more complicated than that, because I don't 
see much value in many of the complicated naming conventions I've seen, 
including the ones used by BMC.  That said, a large and complicate application 
or set of applications (e.g., ITSM) could benefit from a rigorous naming 
standard, but I'm not sure it needs to be as complex as what they've used in 
the past.  Embedding too much information in the name just makes it hard to 
read, and harder to maintain.  For example, if you include the execution order 
in the name, you'll need to renaming the object if the execution order changes. 
 T

Service Management Process Model (SMPM): version 7.5/6? How to get a real copy?

[Rabi Tripathi]

Hi all, I see that SMPM 7.1 is available on BMC's support site. Is there 
anything newer?

Also, what you can download from the site is an eval copy. How do you get a 
real copy? Looks like organization with just ARS and Service Desk license are 
not entitled to it.

How much does it cost and is it worth paying to get the extra in the paid 
version?

---
If you're wondering what's SMPM:
It's BMC's "Service Management Process Model" introduced with ITSM 7.?.

For me, it's a group of clickable process maps that describe ITIL processes 
automated by ITSM products, such as Incident Management, Change Management, 
Release Management. They also reference steps you would take in ITSM apps to 
move along the process. Very useful.

It's supposed to fill the gap that existed between ITIL's guidelines and actual 
use of the tool/process. ITIL mostly describes guidelines in words/pictures, 
but gives you no comprehensive process map. ITSM in the past has been fuzzy 
about the process it automates. SMPM is intended to demonstrate an ITIL like 
process that maps to the ITSM applications and their specific features, 
workflow.

It's customizable, so if you adopt a customized tool/process, SMPM can reflect 
that. Never used it, but sounds very useful.

http://media.cms.bmc.com/documents/USA-Corporate-attachments-EMA-BMC-SMPM-Bridging-the-Gap-Between-ITIL-and-Reality.pdf


  

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Naming Standards

[Brittain, Mark]

Hi All,

I was wondering if there are any good standards for naming filters and active 
links. On my server there is an amazing mix that appears to be dependant on 
what worked for the previous Admins. Also is there any need/value to having the 
name all one word like the last two examples. Really makes it hard to 
read/find. Here are some examples of what I have.

CR-950-Notify Deinstall Closed-Cancelled
CR-UpdateAuditLogforAttachmentAdd
CR:SM-Company-ChkDefaultEmail-600 (SM=Submit/Modify)

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.



  
This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: AREA authentication with CAS

[Rabi Tripathi]

Sereche,
I briefly looked at doing something similar, but I have put it on hold for now. 
Part of the issue was that I don't understand all the terminologies and 
concepts involved in the literature out there about 
authentication/authorization mechanisms to make much sense and to figure out 
what is the best course of action for me. Not a situation I like being in, but 
I couldn't spend much time to overcome it.

Here's a tip of potentially dubious value: It appears that use of Kerberos may 
simplify what you are trying to do. People have sample code for Kerberos based 
authentication with Remedy. CAS I believe can handle that.

In my case, it appeared that doing authentication for web based clients is 
easier than doing it for Windows client. I have a mixed client base, so that 
doesn't help much.

Another trivia...Remedy can handle authentication through LDAP very easily, no 
code required. So, if your LDAP is setup to talk to CAS, organizations have 
used Remedy<->LDAP<-> to do 
authentication. Remedy won't know and won't care that LDAP is just a relay and 
is having CAS do the real authentication.

Here's something worth a look:
http://www.ibm.com/developerworks/web/library/wa-singlesign/

Sorry, I just have these random tidbits.

On Tue, Nov 24, 2009 at 10:36 AM, Remedy Maniac  
wrote:

dear listers,

I have to implement the AREA using the CAS (http://www.jasig.org/cas)
I am wondering whether some body form this list has already implemented 
such a solution and whether I could get some help ?
I saw Mikhail has posted a similar question on 
http://communities.bmc.com/communities/thread/32071?tstart=0
But apparently he got no answer.
I am wondering if anybody knows what he has been doing with his concern?
Thanks for any suggestion/idea/help you could provide.
Siriche


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Re: Unable to create CI in CMDB 2.1 P3

[DCI Remedy]

Here is an extract from the armonitor log.  It looks like arcmdbd.exe is
starting but i don't see it in the taskmgr processes.  arrecond.exe is
definitely failing.

Tue Nov 24 09:53:29 2009 Current ARMonitor child process (pid:5140).
"d:\program files\ar system applications\\bmc atrium
cmdb\server\bin\arcmdbd.exe"
Tue Nov 24 09:53:29 2009   (ARNOTE 0)
Tue Nov 24 09:53:29 2009 ARMonitor child process (pid:3336) started.
"d:\program files\ar system applications\\bmc atrium
cmdb\server\bin\arrecond.exe"
Tue Nov 24 09:53:30 2009   (ARNOTE 0)
Tue Nov 24 09:53:30 2009 ARMonitor child process (pid:3336) died with
3221225477.
"d:\program files\ar system applications\\bmc atrium
cmdb\server\bin\arrecond.exe"
Tue Nov 24 09:53:30 2009   (ARNOTE 0)
Tue Nov 24 09:53:30 2009
Tried 4 restarts in 30 seconds. I give up at Tue Nov 24 09:53:30 2009

On Tue, Nov 24, 2009 at 9:18 AM, DCI Remedy  wrote:

> It now appears that the arcmdb, arrecond, and arsvcdsp are not running.
>
>
> On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain <
> p.romain.arsl...@parsolutions.co.uk> wrote:
>
>> Edward,
>>
>> The processes you mention are not involved in creating CIs manually.
>>
>> It looks like some filters associated with the AST and/or BMC forms have
>> been lost.
>>
>> Open the admin tool and look at the filters on, for example, the
>> AST:Computer and BMC.CORE:BMC_ComputerSystem forms.
>>
>> Compare these with a working system to identify if any have been lost.
>>
>> Cheers
>>
>> Peter
>>
>>
>> > Hi list.
>> >
>> >
>> >
>> > We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running
>> > CMDB
>> > 2.1 p3 on windows 2000 server group in preparation for the move to 7.5.
>> > We
>> > have IM/PM/CM and SLM.  Sql 2005 database.
>> >
>> >
>> >
>> > Now it appears that the cmdb engine/process isn't firing when we attempt
>> > to
>> > create a CI through (as an example) AST:Computer Sytem or
>> > BMC:CORE:BMC_ComputerSystem.  It appears to save but in actuality, it
>> > doesn't.  I've looked at the armonitor.cfg which has the proper entries
>> > for
>> > the cmdb executables.
>> >
>> >
>> >
>> > "D:\Program Files\AR System Applications\\BMC Atrium
>> > CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR System\" -m
>> >
>> > "D:\Program Files\AR System Applications\\BMC Atrium
>> > CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR System\"
>> -m
>> >
>> >
>> >
>> > I've restarted the services on both servers in the group, as well as go
>> > rebooting both boxes completely.  No change.
>> >
>> >
>> >
>> > Also, when I try to make an attribute change in the CMDB Console, it
>> just
>> > sits on "Change Pending" and doesn't move.  There is nothing showing in
>> > the
>> > log.
>> >
>> >
>> >
>> > So I'm led to believe that
>> >
>> >
>> >
>> > a)  The processes aren't starting up correctly.
>> >
>> >
>> >
>> > Or
>> >
>> >
>> >
>> > b)  There is a broken link somewhere that I just can't find.
>> >
>> >
>> >
>> > I'd greatly appreciate any help.
>> >
>> >
>> >
>> > Thanks
>> >
>> >
>> >
>> > Edward
>> >
>> >
>> >
>> >
>> >
>> ___
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>> > Platinum 
>> > Sponsor:rmisoluti...@verizon.netARSlist:
>> >  "Where the Answers Are"
>> >
>>
>>
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>> Sponsor:rmisoluti...@verizon.netARSlist: 
>> "Where the Answers Are"
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>
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Re: Interactive Intelligence "Call Center Software Solution"

[Rabi Tripathi]

--- On Mon, 11/23/09, Tony Worthington  wrote:

> From: Tony Worthington 
> Subject: Re: Interactive Intelligence "Call Center Software Solution"
> To: arslist@ARSLIST.ORG
> Date: Monday, November 23, 2009, 1:05 PM
> **
> Different team so I'm
> not sure on specific
> products.  We use various i3 products in different
> areas.
> 
> 
> 
> My part (Remedy) would
> interface with
> CIC -- inbound Help Desk calls.
> 
> 
> 
> http://www.inin.com/ProductSolutions/Pages/Customer-Interaction-Center.aspx
> 
> 
> 
> 
> 
> 
> 
> Tony
> Worthington
> | Sr. Technical Analyst |
> Kohl’s Department Stores
> 
> N56 W17000 Ridgewood Drive |
> Menomonee Falls,
> WI  53051 | office: (262) 703-7763 | e-mail:
> tony.worthing...@kohls.com
> 
> 
> 
> 
> 
> 
> 
> 
> From:
> Rabi Tripathi
> 

Re: MS SQL 2008 with ARS 7.5

[LJ Longwing]

The only remedy architecture that can connect to an SQL server is a Windows
Remedy serverso while 7.5 has no issues connecting to 2008, a Solaris
Remedy doesn't have that ability.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: Tuesday, November 24, 2009 9:19 AM
To: arslist@ARSLIST.ORG
Subject: MS SQL 2008 with ARS 7.5


** 
Hi Listers,
 
I am going to install ARS 7.5 with ITSM 7.5 and CMDB 7.5 using MS SQL 2008
database. The Remedy server will be installed on Sun Solaris server and the
MS SQL 2008 DB will be installed on Windows server. I would like to know if
there are any compatiblity issues while using MS SQL 2008 DB with ARS 7.5.
Also please let me know if MS SQL DBs require a DB client to connect to
Remedy.
 
Thanks in advance!

Regards,
SriSamSri Appecherla
Mobile# +91 988 480 4001

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Re: MS SQL 2008 with ARS 7.5

[Walters, Mark]

This won't work.  There is no AR server for Solaris that will connect MS SQL.  
If you want to use this db you'll have to use a Windows AR server.  If you 
stick with the Solaris AR server your db choices are Oracle, DB2, Informix or 
Sybase.


Mark Walters

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or support representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: 24 November 2009 16:19
To: arslist@ARSLIST.ORG
Subject: MS SQL 2008 with ARS 7.5

**
Hi Listers,

I am going to install ARS 7.5 with ITSM 7.5 and CMDB 7.5 using MS SQL 2008 
database. The Remedy server will be installed on Sun Solaris server and the MS 
SQL 2008 DB will be installed on Windows server. I would like to know if there 
are any compatiblity issues while using MS SQL 2008 DB with ARS 7.5. Also 
please let me know if MS SQL DBs require a DB client to connect to Remedy.

Thanks in advance!

Regards,
SriSamSri Appecherla
Mobile# +91 988 480 4001
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Re: Unable to create CI in CMDB 2.1 P3

[DCI Remedy]

It now appears that the arcmdb, arrecond, and arsvcdsp are not running.

On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:

> Edward,
>
> The processes you mention are not involved in creating CIs manually.
>
> It looks like some filters associated with the AST and/or BMC forms have
> been lost.
>
> Open the admin tool and look at the filters on, for example, the
> AST:Computer and BMC.CORE:BMC_ComputerSystem forms.
>
> Compare these with a working system to identify if any have been lost.
>
> Cheers
>
> Peter
>
>
> > Hi list.
> >
> >
> >
> > We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running
> > CMDB
> > 2.1 p3 on windows 2000 server group in preparation for the move to 7.5.
> > We
> > have IM/PM/CM and SLM.  Sql 2005 database.
> >
> >
> >
> > Now it appears that the cmdb engine/process isn't firing when we attempt
> > to
> > create a CI through (as an example) AST:Computer Sytem or
> > BMC:CORE:BMC_ComputerSystem.  It appears to save but in actuality, it
> > doesn't.  I've looked at the armonitor.cfg which has the proper entries
> > for
> > the cmdb executables.
> >
> >
> >
> > "D:\Program Files\AR System Applications\\BMC Atrium
> > CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR System\" -m
> >
> > "D:\Program Files\AR System Applications\\BMC Atrium
> > CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR System\" -m
> >
> >
> >
> > I've restarted the services on both servers in the group, as well as go
> > rebooting both boxes completely.  No change.
> >
> >
> >
> > Also, when I try to make an attribute change in the CMDB Console, it just
> > sits on "Change Pending" and doesn't move.  There is nothing showing in
> > the
> > log.
> >
> >
> >
> > So I'm led to believe that
> >
> >
> >
> > a)  The processes aren't starting up correctly.
> >
> >
> >
> > Or
> >
> >
> >
> > b)  There is a broken link somewhere that I just can't find.
> >
> >
> >
> > I'd greatly appreciate any help.
> >
> >
> >
> > Thanks
> >
> >
> >
> > Edward
> >
> >
> >
> >
> >
> ___
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> > Platinum 
> > Sponsor:rmisoluti...@verizon.netARSlist:
> >  "Where the Answers Are"
> >
>
>
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Re: ARPlugin.exe growing uncontrollably

[Pargeter, Christie :CO IS]

Thanks.  I will ask BMC about this.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes
Sent: Tuesday, November 24, 2009 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARPlugin.exe growing uncontrollably


** 
Christie,

We had the same issue here. BMC support provided us with a hotfix which
involved replacing several dll files. They said that it was a memory
leak on the plugin.

Prior to this we used to go to the task manager and select the arplugin
process and do a end process tree which would restart the plugin,
whenever it was over the 1.5 GB.

Hope this helps.
Saby




From: "Pargeter, Christie :CO IS" 
To: arslist@ARSLIST.ORG
Sent: Mon, November 23, 2009 11:48:45 AM
Subject: ARPlugin.exe growing uncontrollably

** 
Hi All - I am having to reboot my production server because the
ARPlugin.exe is growing to over 1.5 GBs of RAM.  I have a ticket into
BMC but they are not sure why this is happening.  I thought I would see
if anyone here has an idea why this is happening.  We went live with
ITSM 7 at the end of June and have stayed pretty out of the box.  We
haven't implemented the CMDB yet and only do a little with AIE.  I am
wondering if this is happening because we are trying to use the ad hoc
report tool quite a bit.  Any ideas?
 
ARS 7.1 p 6
ITSM 7.0.3 p 9
Service Desk & Change Management
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p 6
 


Christie Pargeter 
Legacy Health 
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  1120 Building 
tel: 503-415-5149   
 
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AREA authentication with CAS

[Remedy Maniac]

dear listers,

I have to implement the AREA using the CAS (http://www.jasig.org/cas)
I am wondering whether some body form this list has already implemented 
such a solution and whether I could get some help ?
I saw Mikhail has posted a similar question on 
http://communities.bmc.com/communities/thread/32071?tstart=0

But apparently he got no answer.
I am wondering if anybody knows what he has been doing with his concern?
Thanks for any suggestion/idea/help you could provide.
Siriche

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Re: Unable to create CI in CMDB 2.1 P3

[Peter Romain]

Edward,

The processes you mention are not involved in creating CIs manually.

It looks like some filters associated with the AST and/or BMC forms have
been lost.

Open the admin tool and look at the filters on, for example, the
AST:Computer and BMC.CORE:BMC_ComputerSystem forms.

Compare these with a working system to identify if any have been lost.

Cheers

Peter


> Hi list.
>
>
>
> We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running
> CMDB
> 2.1 p3 on windows 2000 server group in preparation for the move to 7.5.
> We
> have IM/PM/CM and SLM.  Sql 2005 database.
>
>
>
> Now it appears that the cmdb engine/process isn't firing when we attempt
> to
> create a CI through (as an example) AST:Computer Sytem or
> BMC:CORE:BMC_ComputerSystem.  It appears to save but in actuality, it
> doesn't.  I've looked at the armonitor.cfg which has the proper entries
> for
> the cmdb executables.
>
>
>
> "D:\Program Files\AR System Applications\\BMC Atrium
> CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR System\" -m
>
> "D:\Program Files\AR System Applications\\BMC Atrium
> CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR System\" -m
>
>
>
> I've restarted the services on both servers in the group, as well as go
> rebooting both boxes completely.  No change.
>
>
>
> Also, when I try to make an attribute change in the CMDB Console, it just
> sits on "Change Pending" and doesn't move.  There is nothing showing in
> the
> log.
>
>
>
> So I'm led to believe that
>
>
>
> a)  The processes aren't starting up correctly.
>
>
>
> Or
>
>
>
> b)  There is a broken link somewhere that I just can't find.
>
>
>
> I'd greatly appreciate any help.
>
>
>
> Thanks
>
>
>
> Edward
>
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>

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Re: Analytics Trainer

[Tommy Morris]

Yeah, I laughed out loud when that came across. I hope you learned your lesson. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, November 24, 2009 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Analytics Trainer

One of the more interesting responses I've seen :)

This was a general posting to the ARSList community, not directed at anyone in 
particular.

Thanks,
Mark
 
Mark Lev
Director of Remedy Operations
ITIL Foundation 3 Certified
703-672-4390
703-399-6155 (cell) 
mark@rightstarsystems.com
---
RightStar Systems, Inc.
100 East Street SE, Suite 202
Vienna, VA 22180
USA
---
 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of honormine
Sent: Tuesday, November 24, 2009 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Analytics Trainer

I'm sorry to say that I'm Chinese and I'm living in China,Find someone else.

Mark Lev wrote:
> 
> We are looking for someone in the DC area who can perform Analytics
> training.  The effort is about 70 hours.  Limited travel costs may be
> available.
> 
> Additional opportunities exist, so more work is available for the right
> person.
> 
> The customer is ready to start.
> 
> There are no special security requirements.  
> 
> If you are interested and available, please contact me off post for more
> details.
> 
> Thanks,
> Mark
>  
> Mark Lev
> Director of Remedy Operations
> ITIL Foundation 3 Certified
> 703-672-4390
> 703-399-6155 (cell) 
> mark@rightstarsystems.com
> ---
> RightStar Systems, Inc.
> 100 East Street SE, Suite 202
> Vienna, VA 22180
> USA
> ---
>  
> 
> 

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Re: Analytics Trainer

[Mark Lev]

One of the more interesting responses I've seen :)

This was a general posting to the ARSList community, not directed at anyone in 
particular.

Thanks,
Mark
 
Mark Lev
Director of Remedy Operations
ITIL Foundation 3 Certified
703-672-4390
703-399-6155 (cell) 
mark@rightstarsystems.com
---
RightStar Systems, Inc.
100 East Street SE, Suite 202
Vienna, VA 22180
USA
---
 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of honormine
Sent: Tuesday, November 24, 2009 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Analytics Trainer

I'm sorry to say that I'm Chinese and I'm living in China,Find someone else.

Mark Lev wrote:
> 
> We are looking for someone in the DC area who can perform Analytics
> training.  The effort is about 70 hours.  Limited travel costs may be
> available.
> 
> Additional opportunities exist, so more work is available for the right
> person.
> 
> The customer is ready to start.
> 
> There are no special security requirements.  
> 
> If you are interested and available, please contact me off post for more
> details.
> 
> Thanks,
> Mark
>  
> Mark Lev
> Director of Remedy Operations
> ITIL Foundation 3 Certified
> 703-672-4390
> 703-399-6155 (cell) 
> mark@rightstarsystems.com
> ---
> RightStar Systems, Inc.
> 100 East Street SE, Suite 202
> Vienna, VA 22180
> USA
> ---
>  
> 
> 

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Re: Analytics Trainer

[honormine]

I'm sorry to say that I'm Chinese and I'm living in China,Find someone else.

Mark Lev wrote:
> 
> We are looking for someone in the DC area who can perform Analytics
> training.  The effort is about 70 hours.  Limited travel costs may be
> available.
> 
> Additional opportunities exist, so more work is available for the right
> person.
> 
> The customer is ready to start.
> 
> There are no special security requirements.  
> 
> If you are interested and available, please contact me off post for more
> details.
> 
> Thanks,
> Mark
>  
> Mark Lev
> Director of Remedy Operations
> ITIL Foundation 3 Certified
> 703-672-4390
> 703-399-6155 (cell) 
> mark@rightstarsystems.com
> ---
> RightStar Systems, Inc.
> 100 East Street SE, Suite 202
> Vienna, VA 22180
> USA
> ---
>  
> 
> 

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Re: ARPlugin.exe growing uncontrollably

[Sabyson Fernandes]

Christie,

We had the same issue here. BMC support provided us with a hotfix which 
involved replacing several dll files. They said that it was a memory leak on 
the plugin.

Prior to this we used to go to the task manager and select the arplugin process 
and do a end process tree which would restart the plugin, whenever it was over 
the 1.5 GB.

Hope this helps.
Saby





From: "Pargeter, Christie :CO IS" 
To: arslist@ARSLIST.ORG
Sent: Mon, November 23, 2009 11:48:45 AM
Subject: ARPlugin.exe growing uncontrollably

** 
Hi All - I am having to reboot my production server 
because the ARPlugin.exe is growing to over 1.5 GBs of RAM.  I have a 
ticket into BMC but they are not sure why this is happening.  I thought I 
would see if anyone here has an idea why this is happening.  We went live 
with ITSM 7 at the end of June and have stayed pretty out of the box.  We 
haven't implemented the CMDB yet and only do a little with AIE.  I am 
wondering if this is happening because we are trying to use the ad hoc 
report tool quite a bit.  Any ideas?
 
ARS 7.1 p 6
ITSM 7.0.3 p 9
Service Desk & 
Change Management
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p 
6
 


 Christie Pargeter 
Legacy 
Health IS - Programming
SR Technical 
analystcparge...@lhs.org1120 Building  
tel:  503-415-5149 
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 



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blank page,so bad!

[honormine]

I wrote an activelink which run process to a url ,It worked and open a blank
page , How can I close the page after I Run Process 
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Re: Integrating SRM with Blackberry

[John Sundberg]

I do not believe SRM can natively work with the BlackBerry.
You may be able to buy external products for that functionality -  
check out Aeroprise.



However,
Kinetic Request is built on ARS -- and takes a different strategy --  
you might want to check it out.

Kinetic Request has worked with the BlackBerry for 4 years now.
And, also with the iPhone - since the day it came out.
http://www.kineticdata.com/Products/KineticRequest/index.html

Use your BlackBerry/iPhone and fill out:
http://www.kineticdata.com/AboutUs/RequestInformation.html
(The above is driven by Kinetic Request)


I will say - it is most common to do approvals with a BlackBerry for  
Kinetic Request. Probably the next most common is to check off work- 
orders in the field. However, not so much activity in making Requests  
-- but you can.




So -- if you are in the request management market -- know your options  
-- make the choice that is right for you.


Oh FYI -- Kinetic Request also won the award "Innovator of the year"  
at the WWRUG in Las Vegas.

http://www.kineticdata.com/News/PressReleases/KineticDataNamedInnovatorOfTheYearByWorldwideRemedyUserGroupWWRUG09ConferenceAttendees.html

-John




On Nov 24, 2009, at 4:14 AM, Prasanth Prabhakaran wrote:

**
Hi All,

  Anybody here integrated SRM with Blackberry ?

Best Regards,
Prasanth.P
999-559-5875
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the  
Answers Are"_


--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com






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Integrating SRM with Blackberry

[Prasanth Prabhakaran]

Hi All,

 

  Anybody here integrated SRM with Blackberry ? 

 

Best Regards,

Prasanth.P

999-559-5875


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