Re: Restriction ofAttachment size
Hi Saranya, You can specify the Size of attachment while defining attachment Property in Developer tool, Refer to Forms and Application object guide for More Information. *You set properties for the attachment pool and for its attachment fields in BMC Remedy Developer Studio, including maximum size for each attachment field and permissions.* On Thu, Jul 22, 2010 at 10:35 AM, Saranya A Prabhakaran saran...@virtusa.com wrote: ** Hi All, How to restrict the attachment size in the attachment field? *Thanks Regards*.* * *Saranya * - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Thanks and Regards Dhirendrasingh Yadav Very little is needed to make a happy life; it is all within yourself, in your way of Thinking ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AW: Disable Red X
Hello Joe, thanks for your ideas on this. I had even tried creating a AL with an error message that should pop up on window close if a flag is not set which is set only when you use the custom Close button that is created on the form, but that doesn't work on the Mid-Tier either Behaves the same way on MT 7.5, I tried that already before posting. What I implemented as a workaround is the following: - I'm setting a flag on valid closure of the dialog (the user is using one of the normal buttons). - I have an AL firing on close checking if the flag was set. If it wasn't, I'm sending an event to the parent form. - On the parent form, I'm catching the event and open the dialog again. Similar to the approach you mentioned below. Cheers, Tobias Von: Joe DeSouza [mailto:joe_rem...@yahoo.com] Gesendet: Mittwoch, 21. Juli 2010 16:15 Betreff: Re: Disable Red X ** Tobias, I'm afraid it is what it is. I had even tried creating a AL with an error message that should pop up on window close if a flag is not set which is set only when you use the custom Close button that is created on the form, but that doesn't work on the Mid-Tier either.. I haven't however tried that work around on MT 7.5 upwards but I can't see how it would work on that if it didn't on earlier versions.. The only way to go around this might be to create a loop to re-open the dialog window on window close if the close button is not used, but I didn't use that as it would esthetically appear a bit bizarre at least in my opinion.. If that would work for you, try that.. Cheers Joe From: Tobias Ranftl tobias.ran...@siemens-enterprise.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 11:16:38 AM Subject: Re: Disable Red X I'm having this exact issue on Mid-Tier 7.5: clicking the red X does pop the error. When you say OK to the error, it pops the Are you sure you want to navigate away from this page? message. Click OK to that and voila! Dialog closed. Anyone found a solution/workaround for this? Thanks in advance! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Kinetic Request
Hi All, We are currently on ARS 7.1 with our custom Help Desk application and we are evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk. I have gone through the product videos available in the (Kinetic Request) website and it looks very interesting. I just want to hear the experiences(pros, cons) you guys had in using Kinetic Request. Thanks, Ramesh. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Sizing
All, One of my clients is on v6.3 and is adding more users (25%) and there would be an increase in incidents also. What I needed to know was - is there a white paper for 6.3 that I could use in terms of sizing. I would like to assess the current architecture - DB / Remedy / Hardware etc and make sure the existing infrastructure can handle it. Any help would be appreciated. (They are on windows environment with DB2). Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Accessible fields
Hi Joe, Yes, this field has entry mode as 'Display Only' (not required) and the data type is Character. Cheers, Mauro 2010/7/21 Joe DeSouza joe_rem...@yahoo.com ** Mauro, Display Only field?? Or is the field set to Required or Optional?? Joe -- *From:* Mauro Monteiro maumontesi...@gmail.com *To:* arslist@ARSLIST.ORG *Sent:* Wed, July 21, 2010 12:15:37 PM *Subject:* Re: Accessible fields ** Hi all, Even if the field permission was set to Public? Because I defined the permission of this field as Public and General use. Cheers, Mauro 2010/7/21 LJ LongWing lj.longw...@gmail.com ** Mauro, ‘Accessible’ is defined as having permission to the field…so if you run it as an Admin user, you will get all fields. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Mauro Monteiro *Sent:* Tuesday, July 20, 2010 7:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Accessible fields ** Hi All, I am using method *ListField getListFieldObjects(String formName)* to retrieve all accessible fields for a specific form. My idea is to retrieve all fields from form HPD:Help Desk however there a bunch of fields that don;t return from the call of this method. How can I set a form field as accessible? -- []'s Mauro _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- []'s Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARS Install windows 2008 Server, SQL 2008 DB install
Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Sizing
Atul, Few queries - How many users are there presently? What is the DB size as of now? What is the daily incident traffic? Cheers, Mahendra Mahalkar On Thu, Jul 22, 2010 at 5:57 PM, Atul Vohra a...@protechsoftwareinc.comwrote: All, One of my clients is on v6.3 and is adding more users (25%) and there would be an increase in incidents also. What I needed to know was - is there a white paper for 6.3 that I could use in terms of sizing. I would like to assess the current architecture - DB / Remedy / Hardware etc and make sure the existing infrastructure can handle it. Any help would be appreciated. (They are on windows environment with DB2). Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Sizing
On my experience the only accurate way is measure each environment. BMC whitepapers do not reflect all hardware configurations and thus will be useless. If your production management are not monitoring for capacity management then ask them to do so and that way you can plot concurrent users vs incidents vs response time etc Regards Danny Sent from my iPhone On 22 Jul 2010, at 13:27, Atul Vohra a...@protechsoftwareinc.com wrote: All, One of my clients is on v6.3 and is adding more users (25%) and there would be an increase in incidents also. What I needed to know was - is there a white paper for 6.3 that I could use in terms of sizing. I would like to assess the current architecture - DB / Remedy / Hardware etc and make sure the existing infrastructure can handle it. Any help would be appreciated. (They are on windows environment with DB2). Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Mid Tier User Preference record
Hello Listers, ARS 7.1 Patch 4 Mid Tier Version 7.1.00 Build 200708221849 Tomcat 5.5.17 MS SQL 2005 (remote) I know that when you use a Preference server during WUT login you generate a User Preference record. I do not see the same condition when the user is strictly a Mid Tier client. In the Mid Tier configuration page General Settings I have the short server name in Preference server. In the WUT Admin Console Server settings I have Use this server selected for the Preference server. Do I need to send the users on Mid Tier to the User Preference form if they will never see the WUT? Is it a good practice to make a default Preference record for everyone when their User form record is created? Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
Hi Kevin, Yes, we have installed AR System Win 2008 64 bit and SQL 2008 64 bit w/o any specific issues. In fact, BMC will offer ITSM Suite stack (7.6.03 - due to release very soon) Installers on this OS/DB platform as well. More information is available at on BMCDNhttp://communities.bmc.com/communities/thread/44081?tstart=0. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, July 22, 2010 6:06 PM To: arslist@ARSLIST.ORG Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
yup just did the same. Thanks for the info. for some reason it added the user installing ARS as the DB owner and also used that same user as the log in for the AR System service. I was having issues starting ARS and looked through everything and changed those two and it is coming up now. I came in after the install so I guess it could have been something with the install. Oh well, Thanks, Kevin Begosh On Thu, Jul 22, 2010 at 9:18 AM, Debnath, Prijit prijit_debn...@bmc.comwrote: ** Hi Kevin, Yes, we have installed AR System Win 2008 64 bit and SQL 2008 64 bit w/o any specific issues. In fact, BMC will offer ITSM Suite stack (7.6.03 – due to release very soon) Installers on this OS/DB platform as well. More information is available at on BMCDNhttp://communities.bmc.com/communities/thread/44081?tstart=0. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Thursday, July 22, 2010 6:06 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attachment works in WUT but not in Web Client
Joe, I remember having a discussion on the list about that and Mid Tier..I use it in my web implementation and it works just fine. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, July 21, 2010 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: Attachment works in WUT but not in Web Client ** Christine, If you are using the active link action perform-action-add-attachment, it is not compatible in the mid-tier. Refer to the work-flow guide where the compatibility of all such actions is listed on a matrix and this action is good only for the user tool. Might (hopefully) work with a future release of the mid-tier as the user tool is scheduled to be deprecated.. Joe _ From: Christine christineperryi...@yahoo.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 7:26:20 PM Subject: Attachment works in WUT but not in Web Client Thanks to much assistance from people on this board I am close to replacing an old app with a single Advance Interface Form. I have minimum workflow going - warning messages, displaying/hiding/lockdown fields when needed. Ok.. so it isn't much but I'm not a developer. When I test adding an attachment via the WUT the attachment is added without problem. However, when I use the web client and test an attachment the attachment fails. I can add an attachment post-creation when on the ServiceRequestConsole form and choosing the 'Add' button in the Activity Log area. This two-step process wouldn not be very clean for the users when submitting requests. If the Button/ACTL I use to add the attachment is working on the WUT do I need to set a parameter for this to work with the web client? Or am I better off looking at the logs of the Activity Log area 'Add' button and tracking down what I need to do that way? Or... Undoubtedly I am missing something in the list of options. Here is my setup: ARS 7.1.00, Patch 002 SRM; 2.2, Patch 004 Thanks much, Christine _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Accessible fields
And it has public access, and the user you are using to log into the server can't see it with that call? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro Sent: Thursday, July 22, 2010 6:33 AM To: arslist@ARSLIST.ORG Subject: Re: Accessible fields ** Hi Joe, Yes, this field has entry mode as 'Display Only' (not required) and the data type is Character. Cheers, Mauro 2010/7/21 Joe DeSouza joe_rem...@yahoo.com ** Mauro, Display Only field?? Or is the field set to Required or Optional?? Joe _ From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 12:15:37 PM Subject: Re: Accessible fields ** Hi all, Even if the field permission was set to Public? Because I defined the permission of this field as Public and General use. Cheers, Mauro 2010/7/21 LJ LongWing lj.longw...@gmail.com ** Mauro, 'Accessible' is defined as having permission to the field.so if you run it as an Admin user, you will get all fields. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro Sent: Tuesday, July 20, 2010 7:26 PM To: arslist@ARSLIST.ORG Subject: Accessible fields ** Hi All, I am using method ListField getListFieldObjects(String formName) to retrieve all accessible fields for a specific form. My idea is to retrieve all fields from form HPD:Help Desk however there a bunch of fields that don;t return from the call of this method. How can I set a form field as accessible? -- []'s Mauro _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- []'s Mauro _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Group Member list Remedy 76
I need to run a report on all members of all groups. In Remedy 6.3 I used SHR:Assignment but in Remedy 7.6 that form is no longer around. Does anyone know a form that I can run a search on that will provide the group name and it's members? 7.5 Windows 2007 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
MS Security Patch and Windows 2008 x64 LDAP Issue
Hi Listers and old friends, Recently the server operations team installed MS security patches on our remedy application servers and LDAP no longer authenticates properly. We opened ticket with BMC and Microsoft and are still troubleshooting the issue. I found this link with a potential hotfix: http://support.microsoft.com/kb/980596 Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win 2008, SQL 2005). So far rolling back the app server prior to patch date gets us working again so we are equating the issue to the patching but at this point unsure. Anyone seen this before and has a suggestion please let me know. Thanks, Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
We have built several complete ARS 7.5. systems on 2008 R2 x64, with all of the supporting servers for mid-tier and RKM also starting out as 2008 R2, and over the last 9-10 months we have seen enough odd behaviors with permissions to log files and processes that don't seem to run unless the correct user account is currently logged in (MAPI Email for one) that we have decided to go live for production with all app servers on 2003 x64 or 2003 R2 x64 instead. The BMC installers don't always run properly on 2008 R2 (and I mean the full ITSM Suite, so include things like Analytics, Dashboards, and Remedy Knowledge Management), and the installed apps continue to have permissions problems after installation such that I don't think that BMC has figured out the nuances of working in a Windows 7 / Server 2008 R2 world yet - where account permissions are MUCH tighter. The client tools have the same problem, installing into paths under one logged in user account that they do not have write permissions to when run under a different logged in user. Hopefully they will get that all figured out for 7.6.3, but after months of testing I do not trust ARS 7.5 / ITSM Suite 7.6 components to run reliably in a 2008 R2 environment. We only got the clients (User, Studio, Import, Migrator) to work reliably on Windows 7 and 2008 R2 by pointing ALL of their paths to a common C:\Home directory that ALL user accounts had full permission to. The SQL Server 2008 Enterprise x64 engine behind the ARSystem db, running on Windows 2008 R2 x64, has been rock solid; we will go live on that. We have also seen SQL Server 2008 x64 (installed on Windows 2003 R2 x64 servers) run fine under RKM and Analytics/BOXI (if you can get the Analytics 7.6.01 installer to work at all - it was DOA here). You have to have the 7.6.01 version of Dashboards to talk to SQL Server 2008, however, so we only recently got that to work. You may have better luck with 2008 R2 than we have, but for now we will only be using it for the database servers. Upgrading the ARS and ITSM components is more than hard enough without the quirks of a new (and not really supported) OS complicating things. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Thursday, July 22, 2010 7:36 AM To: arslist@ARSLIST.ORG Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AW: Disable Red X
Tobias, I guessed that it wouldn't work on 7.5 as well as the action itself has not changed in any way.. Looping the part where the dialog box opens and closes if it has not been closed correctly so that it opens again if the 'X' button is pressed would be the only other way to arm wrestle with the users and MAKE them to use it correctly. It would be esthetically a bit flunky though.. Cheers Joe From: Ranftl, Tobias tobias.ran...@siemens-enterprise.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 2:32:19 AM Subject: AW: Disable Red X ** Hello Joe, thanks for your ideas on this. I had even tried creating a AL with an error message that should pop up on window close if a flag is not set which is set only when you use the custom Close button that is created on the form, but that doesn't work on the Mid-Tier either Behaves the same way on MT 7.5, I tried that already before posting. What I implemented as a workaround is the following: - I'm setting a flag on valid closure of the dialog (the user is using one of the normal buttons). - I have an AL firing on close checking if the flag was set. If it wasn't, I'm sending an event to the parent form. - On the parent form, I'm catching the event and open the dialog again. Similar to the approach you mentioned below. Cheers, Tobias Von: Joe DeSouza [mailto:joe_rem...@yahoo.com] Gesendet: Mittwoch, 21. Juli 2010 16:15 Betreff: Re: Disable Red X ** Tobias, I'm afraid it is what it is. I had even tried creating a AL with an error message that should pop up on window close if a flag is not set which is set only when you use the custom Close button that is created on the form, but that doesn't work on the Mid-Tier either.. I haven't however tried that work around on MT 7.5 upwards but I can't see how it would work on that if it didn't on earlier versions.. The only way to go around this might be to create a loop to re-open the dialog window on window close if the close button is not used, but I didn't use that as it would esthetically appear a bit bizarre at least in my opinion.. If that would work for you, try that.. Cheers Joe From: Tobias Ranftl tobias.ran...@siemens-enterprise.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 11:16:38 AM Subject: Re: Disable Red X I'm having this exact issue on Mid-Tier 7.5: clicking the red X does pop the error. When you say OK to the error, it pops the Are you sure you want to navigate away from this page? message. Click OK to that and voila! Dialog closed. Anyone found a solution/workaround for this? Thanks in advance! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Restriction ofAttachment size
I'm so tempted to say read the *%...@#! manuals on this one.. just kidding.. Check the properties of the Attachment field.. Joe From: Saranya A Prabhakaran saran...@virtusa.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 1:05:53 AM Subject: Restriction ofAttachment size ** Hi All, How to restrict the attachment size in the attachment field? Thanks Regards. Saranya - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Accessible fields
Are Display Only fields available for getlist operations? Getlist to the best of my knowledge is for fields that actually store data in the database as display only fields are used for manupulation of data on create or on retreive.. there is nothing to get from them.. Joe From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:32:53 AM Subject: Re: Accessible fields ** Hi Joe, Yes, this field has entry mode as 'Display Only' (not required) and the data type is Character. Cheers, Mauro 2010/7/21 Joe DeSouza joe_rem...@yahoo.com ** Mauro, Display Only field?? Or is the field set to Required or Optional?? Joe From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 12:15:37 PM Subject: Re: Accessible fields ** Hi all, Even if the field permission was set to Public? Because I defined the permission of this field as Public and General use. Cheers, Mauro 2010/7/21 LJ LongWing lj.longw...@gmail.com ** Mauro, ‘Accessible’ is defined as having permission to the field…so if you run it as an Admin user, you will get all fields. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro Sent: Tuesday, July 20, 2010 7:26 PM To: arslist@ARSLIST.ORG Subject: Accessible fields ** Hi All, I am using method ListField getListFieldObjects(String formName) to retrieve all accessible fields for a specific form. My idea is to retrieve all fields from form HPD:Help Desk however there a bunch of fields that don;t return from the call of this method. How can I set a form field as accessible? -- []'s Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attachment works in WUT but not in Web Client
What version? It only partially works on the web. Opens a browser but it doesn't automatically pick the file. Even the documentation including the online client tool help, it says it is not supposed to work on the web as it does on the WUT.. QUOTE The file name is optional. If omitted, a Browse dialog box is displayed to allow you to select a file name. (If viewed in a web browser, a Browse dialog box is always displayed.) UNQUOTE Joe From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 9:47:15 AM Subject: Re: Attachment works in WUT but not in Web Client ** Joe, I remember having a discussion on the list about that and Mid Tier….I use it in my web implementation and it works just fine. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, July 21, 2010 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: Attachment works in WUT but not in Web Client ** Christine, If you are using the active link action perform-action-add-attachment, it is not compatible in the mid-tier. Refer to the work-flow guide where the compatibility of all such actions is listed on a matrix and this action is good only for the user tool. Might (hopefully) work with a future release of the mid-tier as the user tool is scheduled to be deprecated.. Joe From:Christine christineperryi...@yahoo.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 7:26:20 PM Subject: Attachment works in WUT but not in Web Client Thanks to much assistance from people on this board I am close to replacing an old app with a single Advance Interface Form. I have minimum workflow going - warning messages, displaying/hiding/lockdown fields when needed. Ok.. so it isn't much but I'm not a developer. When I test adding an attachment via the WUT the attachment is added without problem. However, when I use the web client and test an attachment the attachment fails. I can add an attachment post-creation when on the ServiceRequestConsole form and choosing the 'Add' button in the Activity Log area. This two-step process wouldn not be very clean for the users when submitting requests. If the Button/ACTL I use to add the attachment is working on the WUT do I need to set a parameter for this to work with the web client? Or am I better off looking at the logs of the Activity Log area 'Add' button and tracking down what I need to do that way? Or... Undoubtedly I am missing something in the list of options. Here is my setup: ARS 7.1.00, Patch 002 SRM; 2.2, Patch 004 Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Accessible fields
Yes Joe, Display only fields are sent with ARGetListFields. Else how would the user tool, admin tool, even ARS itself work? Ben From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: July-22-10 16:50 To: arslist@ARSLIST.ORG Subject: Re: Accessible fields ** Are Display Only fields available for getlist operations? Getlist to the best of my knowledge is for fields that actually store data in the database as display only fields are used for manupulation of data on create or on retreive.. there is nothing to get from them.. Joe _ From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:32:53 AM Subject: Re: Accessible fields ** Hi Joe, Yes, this field has entry mode as 'Display Only' (not required) and the data type is Character. Cheers, Mauro 2010/7/21 Joe DeSouza joe_rem...@yahoo.com ** Mauro, Display Only field?? Or is the field set to Required or Optional?? Joe _ From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 12:15:37 PM Subject: Re: Accessible fields ** Hi all, Even if the field permission was set to Public? Because I defined the permission of this field as Public and General use. Cheers, Mauro 2010/7/21 LJ LongWing lj.longw...@gmail.com ** Mauro, ‘Accessible’ is defined as having permission to the field…so if you run it as an Admin user, you will get all fields. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro Sent: Tuesday, July 20, 2010 7:26 PM To: arslist@ARSLIST.ORG Subject: Accessible fields ** Hi All, I am using method ListField getListFieldObjects(String formName) to retrieve all accessible fields for a specific form. My idea is to retrieve all fields from form HPD:Help Desk however there a bunch of fields that don;t return from the call of this method. How can I set a form field as accessible? -- []'s Mauro _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Accessible fields
The API call ‘getListFieldObjects(String formName)’ is used to get the Field objects defined on the Form….which means any field ‘defined’….this isn’t a ‘getListEntryObjects’ call, which returns records from the form…. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, July 22, 2010 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: Accessible fields ** Are Display Only fields available for getlist operations? Getlist to the best of my knowledge is for fields that actually store data in the database as display only fields are used for manupulation of data on create or on retreive.. there is nothing to get from them.. Joe _ From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:32:53 AM Subject: Re: Accessible fields ** Hi Joe, Yes, this field has entry mode as 'Display Only' (not required) and the data type is Character. Cheers, Mauro 2010/7/21 Joe DeSouza joe_rem...@yahoo.com ** Mauro, Display Only field?? Or is the field set to Required or Optional?? Joe _ From: Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 12:15:37 PM Subject: Re: Accessible fields ** Hi all, Even if the field permission was set to Public? Because I defined the permission of this field as Public and General use. Cheers, Mauro 2010/7/21 LJ LongWing lj.longw...@gmail.com ** Mauro, ‘Accessible’ is defined as having permission to the field…so if you run it as an Admin user, you will get all fields. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro Sent: Tuesday, July 20, 2010 7:26 PM To: arslist@ARSLIST.ORG Subject: Accessible fields ** Hi All, I am using method ListField getListFieldObjects(String formName) to retrieve all accessible fields for a specific form. My idea is to retrieve all fields from form HPD:Help Desk however there a bunch of fields that don;t return from the call of this method. How can I set a form field as accessible? -- []'s Mauro _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attachment works in WUT but not in Web Client
Agreed, you can’t automatically add a file, it will prompt you for the file to add….but to say that the function ‘it is not compatible in the mid-tier’ is to say in my mind that you can’t add attachments with that function on mid tier….which you can…..just not automatically selecting. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, July 22, 2010 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment works in WUT but not in Web Client ** What version? It only partially works on the web. Opens a browser but it doesn't automatically pick the file. Even the documentation including the online client tool help, it says it is not supposed to work on the web as it does on the WUT.. QUOTE The file name is optional. If omitted, a Browse dialog box is displayed to allow you to select a file name. (If viewed in a web browser, a Browse dialog box is always displayed.) UNQUOTE Joe _ From: LJ LongWing lj.longw...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 9:47:15 AM Subject: Re: Attachment works in WUT but not in Web Client ** Joe, I remember having a discussion on the list about that and Mid Tier….I use it in my web implementation and it works just fine. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, July 21, 2010 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: Attachment works in WUT but not in Web Client ** Christine, If you are using the active link action perform-action-add-attachment, it is not compatible in the mid-tier. Refer to the work-flow guide where the compatibility of all such actions is listed on a matrix and this action is good only for the user tool. Might (hopefully) work with a future release of the mid-tier as the user tool is scheduled to be deprecated.. Joe _ From: Christine christineperryi...@yahoo.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 7:26:20 PM Subject: Attachment works in WUT but not in Web Client Thanks to much assistance from people on this board I am close to replacing an old app with a single Advance Interface Form. I have minimum workflow going - warning messages, displaying/hiding/lockdown fields when needed. Ok.. so it isn't much but I'm not a developer. When I test adding an attachment via the WUT the attachment is added without problem. However, when I use the web client and test an attachment the attachment fails. I can add an attachment post-creation when on the ServiceRequestConsole form and choosing the 'Add' button in the Activity Log area. This two-step process wouldn not be very clean for the users when submitting requests. If the Button/ACTL I use to add the attachment is working on the WUT do I need to set a parameter for this to work with the web client? Or am I better off looking at the logs of the Activity Log area 'Add' button and tracking down what I need to do that way? Or... Undoubtedly I am missing something in the list of options. Here is my setup: ARS 7.1.00, Patch 002 SRM; 2.2, Patch 004 Thanks much, Christine _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Self-Join
Joe, Sean, thank you, that is probably the best way. The requirement is to provide backup customer info in case our AD integration fails. My thoughts are to load a snapshot of data gathered from actual help desk records (where there are a lot of duplicates!) every so often into a backup form and than enable some AL's. I'm still wondering how to do the self-join, it may help me with another requirement. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Change Management question
We are looking to use CM (7.5) like this: One Project or Release RFC that would dictate what needed to be done at multiple locations. Then subordinate RFCs would be created at each location to handle the exact scheduling and implementation. My question is whether the Parent/Child RFC process works like the RFC/Task process, in that closing the last task in an RFC auto-closes it and/or if the Parent RFC is prevented from being closed until all of the children are closed. Just trying to get a handle on the degree of dependence or control the parent RFC has on the subordinate RFC, and vice versa. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change Management question
This would be better handled by Release. I know that the parent in either case cannot be closed until the children changes are completed. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jul 22, 2010 11:26 am Subject: Change Management question ** We are looking to use CM (7.5) like this: One Project or Release RFC that would dictate what needed to be done at multiple locations. Then subordinate RFCs would be created at each location to handle the exact scheduling and implementation. My question is whether the Parent/Child RFC process works like the RFC/Task process, in that closing the last task in an RFC auto-closes it and/or if the Parent RFC is prevented from being closed until all of the children are closed. Just trying to get a handle on the degree of dependence or control the parent RFC has on the subordinate RFC, and vice versa. Rick _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
What does the plugin log say? Sent from my iPhone On 22 Jul 2010, at 15:29, Ken LaPierre klapie...@sc.rr.com wrote: Hi Listers and old friends, Recently the server operations team installed MS security patches on our remedy application servers and LDAP no longer authenticates properly. We opened ticket with BMC and Microsoft and are still troubleshooting the issue. I found this link with a potential hotfix: http://support.microsoft.com/kb/980596 Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win 2008, SQL 2005). So far rolling back the app server prior to patch date gets us working again so we are equating the issue to the patching but at this point unsure. Anyone seen this before and has a suggestion please let me know. Thanks, Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Kinetic Request
Ramesh, A Kinetic two-cents here. We are using Kinetic V4.0.3 with ARS 6.3 over here and are happy with it. Approx 800 users. Set up to allow web submissions of Service Requests to active directory (i.e. Move User, Deactivate Account, etc). Auto-generates Remedy Change Requests and Tasks. The customers really like it and Kinetic support is terrific. Lawrence -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramesh (Rameshbabu) Peketi Nityananda Sent: Thursday, July 22, 2010 4:27 To: arslist@ARSLIST.ORG Subject: Kinetic Request ** Hi All, We are currently on ARS 7.1 with our custom Help Desk application and we are evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk. I have gone through the product videos available in the (Kinetic Request) website and it looks very interesting. I just want to hear the experiences(pros, cons) you guys had in using Kinetic Request. Thanks, Ramesh. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Change Management question
We intend to log the actual work in Release, but we want local RFCs to track the scheduling of the change, which would have different acceptable maintenance windows at each location. So the parent change would give, say, a 30 day window for implementation, and each child RFC logs where within that window the individual location will do their change. Does that seem like a sound structure, Roger, or should everything underneath the parent RFC be based in Release? Rick On Thu, Jul 22, 2010 at 11:30 AM, Roger Justice rjust2...@aol.com wrote: ** This would be better handled by Release. I know that the parent in either case cannot be closed until the children changes are completed. -Original Message- From: Rick Cook remedyr...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jul 22, 2010 11:26 am Subject: Change Management question ** We are looking to use CM (7.5) like this: One Project or Release RFC that would dictate what needed to be done at multiple locations. Then subordinate RFCs would be created at each location to handle the exact scheduling and implementation. My question is whether the Parent/Child RFC process works like the RFC/Task process, in that closing the last task in an RFC auto-closes it and/or if the Parent RFC is prevented from being closed until all of the children are closed. Just trying to get a handle on the degree of dependence or control the parent RFC has on the subordinate RFC, and vice versa. Rick _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
911: CMDB production set locked.
Hi, The users are getting ... CMDB production dataset is locked. Data will be updated in the staging dataset, and then reconciled to the production dataset. You can wait for the record to be reconciled, and a message will appear in this dialog, or you can choose to Close Windows or Move to the next Record by pressing the button below. We do not have the SANDBOX on. What would cause this? Earlier this morning we got down to 1GB in space on the hard drive. And the Developer said he removed some old dump files from 2008. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Kinetic Request
We have been in production with Kinetic Request since May 2008, and have been very happy with it. We replaced all of our old ARSPerl script web interfaces with it, and turned over the maintenance of customer interfaces to our central helpdesk, which develops/tests/deploys new service items whenever they are necessary (and without any workload for the Remedy team except configuration - maybe a new global categorization now and then). They even build their own Incident Templates and then incorporate them into the tasks executed by the service items. Kinetic Request can be used to meet the unique requirements of new customer groups/areas, including special notifications, without us having to customize the ITSM app on the back end. It will be even more ideal for a custom shop, since it does not rely on an ITSM environment to run. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramesh (Rameshbabu) Peketi Nityananda Sent: Thursday, July 22, 2010 6:27 AM To: arslist@ARSLIST.ORG Subject: Kinetic Request ** Hi All, We are currently on ARS 7.1 with our custom Help Desk application and we are evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk. I have gone through the product videos available in the (Kinetic Request) website and it looks very interesting. I just want to hear the experiences(pros, cons) you guys had in using Kinetic Request. Thanks, Ramesh. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 911: CMDB production set locked.
My first thought was that there was either a reconciliation job in progress or that there was no system space to process any CIs. You may have some people or groups that have a Dataset other than your production one defined as their default. Rick On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris kathymorris...@aol.comwrote: ** Hi, The users are getting ... CMDB production dataset is locked. Data will be updated in the staging dataset, and then reconciled to the production dataset. You can wait for the record to be reconciled, and a message will appear in this dialog, or you can choose to Close Windows or Move to the next Record by pressing the button below. We do not have the SANDBOX on. What would cause this? Earlier this morning we got down to 1GB in space on the hard drive. And the Developer said he removed some old dump files from 2008. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 911: CMDB production set locked.
We jh In a message dated 7/22/2010 12:11:58 P.M. Eastern Daylight Time, remedyr...@gmail.com writes: ** My first thought was that there was either a reconciliation job in progress or that there was no system space to process any CIs. You may have some people or groups that have a Dataset other than your production one defined as their default. Rick On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris _kathymorris...@aol.com_ (mailto:kathymorris...@aol.com) wrote: ** Hi, The users are getting ... CMDB production dataset is locked. Data will be updated in the staging dataset, and then reconciled to the production dataset. You can wait for the record to be reconciled, and a message will appear in this dialog, or you can choose to Close Windows or Move to the next Record by pressing the button below. We do not have the SANDBOX on. What would cause this? Earlier this morning we got down to 1GB in space on the hard drive. And the Developer said he removed some old dump files from 2008. _attend WWRUG10 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 911: CMDB production set locked.
We have 3.04G In a message dated 7/22/2010 12:11:58 P.M. Eastern Daylight Time, remedyr...@gmail.com writes: ** My first thought was that there was either a reconciliation job in progress or that there was no system space to process any CIs. You may have some people or groups that have a Dataset other than your production one defined as their default. Rick On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris _kathymorris...@aol.com_ (mailto:kathymorris...@aol.com) wrote: ** Hi, The users are getting ... CMDB production dataset is locked. Data will be updated in the staging dataset, and then reconciled to the production dataset. You can wait for the record to be reconciled, and a message will appear in this dialog, or you can choose to Close Windows or Move to the next Record by pressing the button below. We do not have the SANDBOX on. What would cause this? Earlier this morning we got down to 1GB in space on the hard drive. And the Developer said he removed some old dump files from 2008. _attend WWRUG10 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
What version of the ARS? :-) This might be important to know as sometimes on a version of ARS that is not compatible with a higher DB version, you need to run the sp_dbcmptlevel stored proceedure to bring down the compatibility level of the database in order for ARS to work.. Joe From: Kevin Begosh kbeg...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:36:23 AM Subject: ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 911: CMDB production set locked.
Check the Asset Management Advanced Options with the Application Configuration (advanced). This message cannot come from any process failures. It is delivered through Active Links is Sandbox is enabled. You should have Sandbox Enabled Off. Else you have adjusted the ALs or the global fields that the A:s rely on. The message itself is rather meaningless as the recon job to merge the two CIs is fired immediately (not withstanding bugs in that recon process - search the arslist archives for details of those). Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: July-22-10 18:14 To: arslist@ARSLIST.ORG Subject: Re: 911: CMDB production set locked. ** We have 3.04G In a message dated 7/22/2010 12:11:58 P.M. Eastern Daylight Time, remedyr...@gmail.com writes: ** My first thought was that there was either a reconciliation job in progress or that there was no system space to process any CIs. You may have some people or groups that have a Dataset other than your production one defined as their default. Rick On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, The users are getting ... CMDB production dataset is locked. Data will be updated in the staging dataset, and then reconciled to the production dataset. You can wait for the record to be reconciled, and a message will appear in this dialog, or you can choose to Close Windows or Move to the next Record by pressing the button below. We do not have the SANDBOX on. What would cause this? Earlier this morning we got down to 1GB in space on the hard drive. And the Developer said he removed some old dump files from 2008. _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
SRM issue
Hi, We are facing a strange issue with SRM, sometimes INC and WO are not creating and sometime WO is creating but INC is not. Anybody know what is the reason ? Thanks and Regards, Prasanth.p ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
7.6 mid tier on IIS webserver
Hi, Anybody using 7.6 mid-tier on IIS webserver ? Thanks and Regards, Prasanth.p ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
This is definitely good to know.. Thanks for sharing this so we can be better prepared before patching the servers with the new security fixes.. Joe From: Ken LaPierre klapie...@sc.rr.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 10:29:34 AM Subject: MS Security Patch and Windows 2008 x64 LDAP Issue Hi Listers and old friends, Recently the server operations team installed MS security patches on our remedy application servers and LDAP no longer authenticates properly. We opened ticket with BMC and Microsoft and are still troubleshooting the issue. I found this link with a potential hotfix: http://support.microsoft.com/kb/980596 Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win 2008, SQL 2005). So far rolling back the app server prior to patch date gets us working again so we are equating the issue to the patching but at this point unsure. Anyone seen this before and has a suggestion please let me know. Thanks, Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 911: CMDB production set locked.
Also our reconciliation jobs, but they do not run against BMC.ASSET. (that's a long story) We have 3.04G space now. I know this is unheard of... but in this company, they think 3.04 G space is sufficient. With 3.04G, would we still receive this error? And if there is not space, then would the system allow this user to push the value to staging? In a message dated 7/22/2010 12:11:58 P.M. Eastern Daylight Time, remedyr...@gmail.com writes: ** My first thought was that there was either a reconciliation job in progress or that there was no system space to process any CIs. You may have some people or groups that have a Dataset other than your production one defined as their default. Rick On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris _kathymorris...@aol.com_ (mailto:kathymorris...@aol.com) wrote: ** Hi, The users are getting ... CMDB production dataset is locked. Data will be updated in the staging dataset, and then reconciled to the production dataset. You can wait for the record to be reconciled, and a message will appear in this dialog, or you can choose to Close Windows or Move to the next Record by pressing the button below. We do not have the SANDBOX on. What would cause this? Earlier this morning we got down to 1GB in space on the hard drive. And the Developer said he removed some old dump files from 2008. _attend WWRUG10 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 911: CMDB production set locked.
Is it a potential space issue on your DB server? Is Discovery sharing a server with any of your other apps? Rick On Thu, Jul 22, 2010 at 12:37 PM, Kathy Morris kathymorris...@aol.comwrote: ** Also our reconciliation jobs, but they do not run against BMC.ASSET. (that's a long story) We have 3.04G space now. I know this is unheard of... but in this company, they think 3.04 G space is sufficient. With 3.04G, would we still receive this error? And if there is not space, then would the system allow this user to push the value to staging? In a message dated 7/22/2010 12:11:58 P.M. Eastern Daylight Time, remedyr...@gmail.com writes: ** My first thought was that there was either a reconciliation job in progress or that there was no system space to process any CIs. You may have some people or groups that have a Dataset other than your production one defined as their default. Rick On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris kathymorris...@aol.comwrote: ** Hi, The users are getting ... CMDB production dataset is locked. Data will be updated in the staging dataset, and then reconciled to the production dataset. You can wait for the record to be reconciled, and a message will appear in this dialog, or you can choose to Close Windows or Move to the next Record by pressing the button below. We do not have the SANDBOX on. What would cause this? Earlier this morning we got down to 1GB in space on the hard drive. And the Developer said he removed some old dump files from 2008. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SRM issue
If you are an admin, you should be able to go into the Service request details Process view and see what error was caused on those specific service request. From experience, it could be a drop down menu selection mapping issue that is invalid in your service request. Are you using a standard SRD or advanced form? In any case, I would start by looking at what error was triggered on the specific service request. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Prasanth Prabhakaran (UST, IND) Sent: Thursday, July 22, 2010 12:27 PM To: arslist@ARSLIST.ORG Subject: SRM issue Hi, We are facing a strange issue with SRM, sometimes INC and WO are not creating and sometime WO is creating but INC is not. Anybody know what is the reason ? Thanks and Regards, Prasanth.p _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 911: CMDB production set locked.
Rick, You must be right because we are able to get into the assets now. We are going to be rebuilding the CMDB and addressing the sizing issues. Thanks everyone (you too Ben) In a message dated 7/22/2010 12:53:47 P.M. Eastern Daylight Time, remedyr...@gmail.com writes: ** Is it a potential space issue on your DB server? Is Discovery sharing a server with any of your other apps? Rick On Thu, Jul 22, 2010 at 12:37 PM, Kathy Morris _kathymorris...@aol.com_ (mailto:kathymorris...@aol.com) wrote: ** Also our reconciliation jobs, but they do not run against BMC.ASSET. (that's a long story) We have 3.04G space now. I know this is unheard of... but in this company, they think 3.04 G space is sufficient. With 3.04G, would we still receive this error? And if there is not space, then would the system allow this user to push the value to staging? In a message dated 7/22/2010 12:11:58 P.M. Eastern Daylight Time, _remedyr...@gmail.com_ (mailto:remedyr...@gmail.com) writes: ** My first thought was that there was either a reconciliation job in progress or that there was no system space to process any CIs. You may have some people or groups that have a Dataset other than your production one defined as their default. Rick On Thu, Jul 22, 2010 at 12:07 PM, Kathy Morris _kathymorris...@aol.com_ (mailto:kathymorris...@aol.com) wrote: ** Hi, The users are getting ... CMDB production dataset is locked. Data will be updated in the staging dataset, and then reconciled to the production dataset. You can wait for the record to be reconciled, and a message will appear in this dialog, or you can choose to Close Windows or Move to the next Record by pressing the button below. We do not have the SANDBOX on. What would cause this? Earlier this morning we got down to 1GB in space on the hard drive. And the Developer said he removed some old dump files from 2008. _attend WWRUG10 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG10 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG10 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email Modify Key Location / Approval Email
No matter what I do it seems the system just pops it on the bottom. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attachment works in WUT but not in Web Client
Thank you Joe and LJ, I made a copy of the ACTL SRS:SRC:AddAttachment which is called from the 'Add Attachment' button on the SRS:ServiceRequestConsole form. This original ACTL of SRS:SRC:AddAttachment works on both WUT and Web client on a Service Request which is based on a 'mapped' SRD option. I updated the copied ACTL to address the form I created and the new button. Looking further through the logs it looks like I did not do enough follow up. I need to research some current ACTL Guides, copy/update as needed. There is a ACTL SRS:SRC:DVFEventTrapAndProcess that I think is the next one to examine. I think I will test this just by adding the form I created to the ACTL and guides. If that works then I 'll make the copies, point those to my form and remove the new form from the original ACTL and guides. That way, if there is an upgrade in the future any replacement OOB ACTL and guides won't overwrite the connection to my form. Thanks to both of you for the informative conversation. I keep reading the manuals but obviously haven't caught everything the first, second or third time around. On Jul 21, 7:03 pm, Joe DeSouza joe_rem...@yahoo.com wrote: Christine, If you are using the active link action perform-action-add-attachment, it is not compatible in the mid-tier. Refer to the work-flow guide where the compatibility of all such actions is listed on a matrix and this action is good only for the user tool. Might (hopefully) work with a future release of the mid-tier as the user tool is scheduled to be deprecated.. Joe From: Christine christineperryi...@yahoo.com To: arsl...@arslist.org Sent: Wed, July 21, 2010 7:26:20 PM Subject: Attachment works in WUT but not in Web Client Thanks to much assistance from people on this board I am close to replacing an old app with a single Advance Interface Form. I have minimum workflow going - warning messages, displaying/hiding/lockdown fields when needed. Ok.. so it isn't much but I'm not a developer. When I test adding an attachment via the WUT the attachment is added without problem. However, when I use the web client and test an attachment the attachment fails. I can add an attachment post-creation when on the ServiceRequestConsole form and choosing the 'Add' button in the Activity Log area. This two-step process wouldn not be very clean for the users when submitting requests. If the Button/ACTL I use to add the attachment is working on the WUT do I need to set a parameter for this to work with the web client? Or am I better off looking at the logs of the Activity Log area 'Add' button and tracking down what I need to do that way? Or... Undoubtedly I am missing something in the list of options. Here is my setup: ARS 7.1.00, Patch 002 SRM; 2.2, Patch 004 Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Attachment works in WUT but not in Web Client
Thanks LJ - I learn alot from the conversations on this board. I replied earlier to Joe about what I think my next step should be. On Jul 22, 8:10 am, LJ LongWing lj.longw...@gmail.com wrote: Agreed, you can’t automatically add a file, it will prompt you for the file to add….but to say that the function ‘it is not compatible in the mid-tier’ is to say in my mind that you can’t add attachments with that function on mid tier….which you can…..just not automatically selecting. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, July 22, 2010 8:57 AM To: arsl...@arslist.org Subject: Re: Attachment works in WUT but not in Web Client ** What version? It only partially works on the web. Opens a browser but it doesn't automatically pick the file. Even the documentation including the online client tool help, it says it is not supposed to work on the web as it does on the WUT.. QUOTE The file name is optional. If omitted, a Browse dialog box is displayed to allow you to select a file name. (If viewed in a web browser, a Browse dialog box is always displayed.) UNQUOTE Joe _ From: LJ LongWing lj.longw...@gmail.com To: arsl...@arslist.org Sent: Thu, July 22, 2010 9:47:15 AM Subject: Re: Attachment works in WUT but not in Web Client ** Joe, I remember having a discussion on the list about that and Mid Tier….I use it in my web implementation and it works just fine. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, July 21, 2010 8:04 PM To: arsl...@arslist.org Subject: Re: Attachment works in WUT but not in Web Client ** Christine, If you are using the active link action perform-action-add-attachment, it is not compatible in the mid-tier. Refer to the work-flow guide where the compatibility of all such actions is listed on a matrix and this action is good only for the user tool. Might (hopefully) work with a future release of the mid-tier as the user tool is scheduled to be deprecated.. Joe _ From: Christine christineperryi...@yahoo.com To: arsl...@arslist.org Sent: Wed, July 21, 2010 7:26:20 PM Subject: Attachment works in WUT but not in Web Client Thanks to much assistance from people on this board I am close to replacing an old app with a single Advance Interface Form. I have minimum workflow going - warning messages, displaying/hiding/lockdown fields when needed. Ok.. so it isn't much but I'm not a developer. When I test adding an attachment via the WUT the attachment is added without problem. However, when I use the web client and test an attachment the attachment fails. I can add an attachment post-creation when on the ServiceRequestConsole form and choosing the 'Add' button in the Activity Log area. This two-step process wouldn not be very clean for the users when submitting requests. If the Button/ACTL I use to add the attachment is working on the WUT do I need to set a parameter for this to work with the web client? Or am I better off looking at the logs of the Activity Log area 'Add' button and tracking down what I need to do that way? Or... Undoubtedly I am missing something in the list of options. Here is my setup: ARS 7.1.00, Patch 002 SRM; 2.2, Patch 004 Thanks much, Christine _attend WWRUG10www.wwrug.comARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Kintetic Request vs BMC Remedy SRM vs newScale
If anybody has opinions about the first two, please respond. How do they compare in terms of features and ease of implementation/maintenance? Price? About newScale...it's advertised as a Service Catalog, not so much as a Service Request management solution, but I believe the client interface to request services is a part of it. I have heard positive opinions about it. Can anybody shed any light on how its different from the other two? I know newScale has been integrated with Remedy ITSM, but it appears newScale is also marketed as a complete, standalone solution for managing requests. Is it fair to say that it still isn't an Incident/Problem management solution as it's not geared towards troubles? Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SRM issue
Prasanth, I've had this happen in the past and it took me a bit to find the fix for our environment. Below is how I have our environment working. I should say I have this working without official training or much Remedy experience. There may be a better way to do this. The SRD has Nav Cats 1, 2 and 3. The same Cats have to exist and be enabled on the Operational Company Relationship form On the Assignment Configuration form there needs to be a record where the Op Cat fields match the Cat fields on the SRD and the Operational Company Relationship record. Actually, I have two records for the Op Cats in the Assignment form. One is for categorization on the SR. This record has the Event defined as Service Request Assignee with a Sort Order of 0. The second Assignment record is to create the INC and the Event is defined as -General- with a Sort Order of 1. On both Assignment records I have only the Company defined in the Contact (Order 1) and Location (Order 2) sections. In the Product Cat (Order 4) Section I have all those fields empty. (I credit our IBM support at the time for helping me with the Sort Order and how it affected assignment) I hope this helps. We experienced this on INC and CHG (Don't use WO) and the above fixed the issue for us. - Christine On Jul 22, 9:26 am, Prasanth Prabhakaran (UST, IND) prasanth.prabhaka...@ust-global.com wrote: Hi, We are facing a strange issue with SRM, sometimes INC and WO are not creating and sometime WO is creating but INC is not. Anybody know what is the reason ? Thanks and Regards, Prasanth.p ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
ARGetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARGetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB OK OK ARVerifyUser -- user ken.lapie...@usdoj.gov from Mid-tier (protocol 14) at IP address 10.26.3.BBC LOGIN FAILED ken.lapie...@usdoj.gov (password) FAIL ARSetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARSetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB IP Addressess Changed. Danny Kellett danny.kell...@strategicworkflow.com wrote: What does the plugin log say? Sent from my iPhone On 22 Jul 2010, at 15:29, Ken LaPierre klapie...@sc.rr.com wrote: Hi Listers and old friends, Recently the server operations team installed MS security patches on our remedy application servers and LDAP no longer authenticates properly. We opened ticket with BMC and Microsoft and are still troubleshooting the issue. I found this link with a potential hotfix: http://support.microsoft.com/kb/980596 Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win 2008, SQL 2005). So far rolling back the app server prior to patch date gets us working again so we are equating the issue to the patching but at this point unsure. Anyone seen this before and has a suggestion please let me know. Thanks, Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Request for info - Remedy ss Axios
After what seems like months of demos and product reviews, we have narrowed it down from 4 vendors to just 2. Keep Remedy (please), or move to Axios. Has anyone here looked at Axios and decided to keep Remedy? If you have, I need your input! What was it that made you choose to stay with Remedy? Thank you very much! Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 claire.sanf...@memorialhermann.org We looked at: Symantec Service-Now Axios Remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
Not enough information. You need to set the plugin log level to ALL and try again. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ken LaPierre Sent: 22 July 2010 20:34 To: arslist@ARSLIST.ORG Subject: Re: MS Security Patch and Windows 2008 x64 LDAP Issue ARGetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARGetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB OK OK ARVerifyUser -- user ken.lapie...@usdoj.gov from Mid-tier (protocol 14) at IP address 10.26.3.BBC LOGIN FAILED ken.lapie...@usdoj.gov (password) FAIL ARSetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARSetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB IP Addressess Changed. Danny Kellett danny.kell...@strategicworkflow.com wrote: What does the plugin log say? Sent from my iPhone On 22 Jul 2010, at 15:29, Ken LaPierre klapie...@sc.rr.com wrote: Hi Listers and old friends, Recently the server operations team installed MS security patches on our remedy application servers and LDAP no longer authenticates properly. We opened ticket with BMC and Microsoft and are still troubleshooting the issue. I found this link with a potential hotfix: http://support.microsoft.com/kb/980596 Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win 2008, SQL 2005). So far rolling back the app server prior to patch date gets us working again so we are equating the issue to the patching but at this point unsure. Anyone seen this before and has a suggestion please let me know. Thanks, Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SRM issue
Many problems are because of no system assignments so it fails at the time it tries to find an automatic assignment to create the INC or in your case INC or WO.. Joe From: Prasanth Prabhakaran (UST, IND) prasanth.prabhaka...@ust-global.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 12:26:36 PM Subject: SRM issue ** Hi, We are facing a strange issue with SRM, sometimes INC and WO are not creating and sometime WO is creating but INC is not. Anybody know what is the reason ? Thanks and Regards, Prasanth.p ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SRM issue
Look into the records in CAI:Events and see the value for Return Code and Return Message. Thanks Mahesh On Thu, Jul 22, 2010 at 11:26 AM, Prasanth Prabhakaran (UST, IND) prasanth.prabhaka...@ust-global.com wrote: ** Hi, We are facing a strange issue with SRM, sometimes INC and WO are not creating and sometime WO is creating but INC is not. Anybody know what is the reason ? Thanks and Regards, Prasanth.p _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Request for info - Remedy ss Axios
My eyes hurt from looking at Axios purple neon site hope their software is easier on flashy colors. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Thursday, July 22, 2010 2:47 PM To: arslist@ARSLIST.ORG Subject: Request for info - Remedy ss Axios After what seems like months of demos and product reviews, we have narrowed it down from 4 vendors to just 2. Keep Remedy (please), or move to Axios. Has anyone here looked at Axios and decided to keep Remedy? If you have, I need your input! What was it that made you choose to stay with Remedy? Thank you very much! Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 claire.sanf...@memorialhermann.org We looked at: Symantec Service-Now Axios Remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
JOB: Dallas Area BMC / Remedy Architect
See below... -- Forwarded message -- From: rcl...@comsys.com Date: Thu, Jul 22, 2010 at 10:22 AM Subject: Dallas Area BMC / Remedy Architect To: geneman...@speakeasy.net Description Our Dallas area client is seeking a BMC Architect / Sr. Remedy Developer experience for a high-profile role. The position offers excellent compensation and benefit coverage. This is a 6 month contract with probable likelihood of extension or full-time conversion. Requirements Solution/Infrastructure Architect: BMC product knowledge --Remedy / ARS --BMC ITSM (IT Server Management --CMDB Preferred --ITIL Certified or strong knowledge of ITIL methodology Ideally: ITIL V3 Foundation certified, desired Intermediate Certifications (Service Transition Service Operations) or (Release, Control and Validation Operational Support and Analysis --ADDM --BMC ITBM (IT Business Management) Company seeks to replace Microsoft Project Server with BMC product line. Consultant must be a driving force in the planning and implementation of this project. Ideally functional experience with hands-on configuration and other skills desired.. Full understanding of the Incident Management and Problem Management lifecycle. Full understanding of the Change Management lifecycle Using the standard Remedy tools construct large scale bi-directional integrations between the Remedy ITSM Applications and third party platforms Thanks, Rhett Clare Recruiter COMSYS A Manpower Company 15455 Dallas Parkway Suite 300 Addison, Texas 75001 T: 972-892-9084 C: 214-551-1347 F: 972-892-9002 rcl...@comsys.com www.comsys.com Manpower Professional and COMSYS Accelerating technology talent and solutions Learn more at www.manpowercomsys.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
JOB: Remedy Developer - Houston, TX
Forwarding on behalf of Jolie, contact her if you have any questions. Good luck! Gene Remedy Developer - Houston, TX (6-12 months contract w/ extension possibility) Contact: Jolie Nguyen, 281-854-6013, jngu...@emergentinc.com Minimum 2 yrs experience in Remedy coding/developing experience w/ at least v7.1 Must be experienced with customizing Remedy internal code (base layer); this is NOT just an administrator; will be doing more than just scripting and configuring) SQL queries and reporting is a plus As discussed - we do have a referral program that will leave you with at least $1000 for successfully placed referrals. All the Best, Jolie Nguyen Sr. Associate - Information Technology Emergent Professional Resources LP 11767 Katy Freeway, Ste 411, Houston, TX 77079 Phone: (281) 854-6013 Email: jngu...@emergentinc.com Connect with me on LinkedIN ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy Developer - Washington DC
Here is another Position Anyone who wants to get their hands on Remedy 7.6 ITSM Suite Contact Jessie Recco at 703-464-6661 Or send resumes to jre...@kforce.com (Me :)) Contract supporting Dept. of Transportation Washington, DC Straight contract through (9/30), possibility of extension US Citizen/Clearable to Public Trust (Will have to pass Credit/Criminal/Drug Test BI with Kforce) PAY: $60hr. or $2,400 a week (40 hour work week) that is the W2 rate MAximum The details of the individual we are looking for is as follows: Initially responsible for the installation and configuration of Remedy 7.6 ITSM suite. This will be followed by the ongoing support for the Remedy 7.6 ITSM suite to include, monitoring and tuning of the system to achieve optimum performance levels. Undertake day-to-day administration duties. BMC Remedy 7 ITSM experience a must in the following areas of the suite: Service Desk Change Management Service Request Management Atrium Asset Management Atrium CMDB BMC Atrium Discovery and Dependency Mapping (ADDM) Qualifications: * At least 5 years of software engineering, development and implementation experience with one or more IT infrastructure scanning technologies in a heterogeneous environment. Working knowledge of Information Technology Infrastructure Library (ITIL) and database management systems is required * Computer Science or Systems Engineering degree (BS, at a minimum) *EVEN if you are not interested in this spot we have more Remedy positions so still email me your resume at jre...@kforce.com if you want to see what else is out there for you. I know you guys are a dime a dozen -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gene Manuel Sent: Thursday, July 22, 2010 4:55 PM To: arslist@ARSLIST.ORG Subject: JOB: Remedy Developer - Houston, TX Forwarding on behalf of Jolie, contact her if you have any questions. Good luck! Gene Remedy Developer - Houston, TX (6-12 months contract w/ extension possibility) Contact: Jolie Nguyen, 281-854-6013, jngu...@emergentinc.com Minimum 2 yrs experience in Remedy coding/developing experience w/ at least v7.1 Must be experienced with customizing Remedy internal code (base layer); this is NOT just an administrator; will be doing more than just scripting and configuring) SQL queries and reporting is a plus As discussed - we do have a referral program that will leave you with at least $1000 for successfully placed referrals. All the Best, Jolie Nguyen Sr. Associate - Information Technology Emergent Professional Resources LP 11767 Katy Freeway, Ste 411, Houston, TX 77079 Phone: (281) 854-6013 Email: jngu...@emergentinc.com Connect with me on LinkedIN ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Statement of Direction regarding EOL of Remedy User client has been amended.
What about Modify All? Is there an equivalent solution for this functionality on the Mid Tier? On Jul 14, 2010, at 2:17 PM, Easter, David david_eas...@bmc.com wrote: ** Again, rather than focusing on a particular technology, everyone needs to understand that what is important is the capability, not the method. For example, as per the 7.5.00 Release notes: “In Release 7.5.00, the arimportcmd command-line interface is replaced with a Java data import command-line utility. See “Using the BMC Remedy Data Import utility” in the Integration Guide.” Thus, it is expected that the ability to import data into AR System will continue into future releases – most likely through the Java Data Import utility. If you have a concern that a particular capability will be lost, I’d be happy to listen to what capabilities are of concern. Please be sure to ask about the capability, though – not the specific technology. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** So no more AR Import? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Correct – that is what I’ve said. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Wednesday, July 14, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I do not believe that was David's intent at all. What I am reading in Dave's reply is that there will be an industry standard method, other than MidTier reports, that we will be able to use to extract data directly from Access, Excel, Crystal, etc. as needed. It will just not be bundled with the desktop client since a desktop client will no longer exist. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Is Remedy removing the RADD capability? In favor of only OOB apps? That would be a crying shameL Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I’m curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, July 14, 2010 9:19 AM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I think this is a huge mistake on the part of BMC. It assumes that people only use Remedy for out of the box applications. (this is just my opinion) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both
Re: Accessible fields
Ben, You're right on the money there.. I guess I was thinking that DO fields are set on the client after a get list kind of an operation, but you are right. If these fields are set using a set field using a filter on a GET operation, they would need to be evaluated on the server and then sent to the client. Just some flunky thinking on my part I guess and I appreciate the correction.. Joe From: Ben Chernys ben.cher...@softwaretoolhouse.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 11:06:01 AM Subject: Re: Accessible fields ** Yes Joe, Display only fields are sent with ARGetListFields. Else how would the user tool, admin tool, even ARS itself work? Ben From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: July-22-10 16:50 To: arslist@ARSLIST.ORG Subject: Re: Accessible fields ** Are Display Only fields available for getlist operations? Getlist to the best of my knowledge is for fields that actually store data in the database as display only fields are used for manupulation of data on create or on retreive.. there is nothing to get from them.. Joe From:Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Thu, July 22, 2010 8:32:53 AM Subject: Re: Accessible fields ** Hi Joe, Yes, this field has entry mode as 'Display Only' (not required) and the data type is Character. Cheers, Mauro 2010/7/21 Joe DeSouza joe_rem...@yahoo.com ** Mauro, Display Only field?? Or is the field set to Required or Optional?? Joe From:Mauro Monteiro maumontesi...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, July 21, 2010 12:15:37 PM Subject: Re: Accessible fields ** Hi all, Even if the field permission was set to Public? Because I defined the permission of this field as Public and General use. Cheers, Mauro 2010/7/21 LJ LongWing lj.longw...@gmail.com ** Mauro, ‘Accessible’ is defined as having permission to the field…so if you run it as an Admin user, you will get all fields. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mauro Monteiro Sent: Tuesday, July 20, 2010 7:26 PM To: arslist@ARSLIST.ORG Subject: Accessible fields ** Hi All, I am using method ListField getListFieldObjects(String formName) to retrieve all accessible fields for a specific form. My idea is to retrieve all fields from form HPD:Help Desk however there a bunch of fields that don;t return from the call of this method. How can I set a form field as accessible? -- []'s Mauro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Group Member list Remedy 76
For ITSM 7.0.3, I have CTM:Support Group Assoc LookUp. Should be the same for 7.6. Thad On Thu, Jul 22, 2010 at 7:07 AM, John Atherly john.athe...@apc.com wrote: ** I need to run a report on all members of all groups. In Remedy 6.3 I used SHR:Assignment but in Remedy 7.6 that form is no longer around. Does anyone know a form that I can run a search on that will provide the group name and it's members? 7.5 Windows 2007 _ * John Atherly* | * APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Kinetic Request
Ramesh, I think Kinetic Request works really well and is a great solution to a bunch of business problems, as the others have responded. The one thing that you probably haven't seen is their new Task Engine. It's still in beta but allows you to create reusable 'handlers' to move your data from a Kinetic Request into Remedy or any other system. So it makes it easy to expand Remedy/Kinetic's reach into the enterprise. I would suggest contacting them and requesting a demo of the Task Engine. ~~ Charley Whitt Rapid Technologies www.raptek.com On Jul 22, 2010, at 5:26 AM, Ramesh (Rameshbabu) Peketi Nityananda wrote: ** Hi All, We are currently on ARS 7.1 with our custom Help Desk application and we are evaluating SRM products (Kinetic Request, BMC SRM) for our Service Desk. I have gone through the product videos available in the (Kinetic Request) website and it looks very interesting. I just want to hear the experiences(pros, cons) you guys had in using Kinetic Request. Thanks, Ramesh. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MS Security Patch and Windows 2008 x64 LDAP Issue
Is it just AREA LDAP that is having an issue? We have a very similar environment (ARS 7.5 and Win 2008 x64) and have not had any issue since we patched last night. Our users Cross Reference Blank Password through the server (not AREA because we do not have the RPC port set) and we update AD via ARDBC LDAP. Does this happen with the User Tool? Sometime the MT password gets out of sync with ARS and it could look like a user authentication error (although I would expect to see your username in the plug-in log if MT had an issue authenticating). If it doesn't happen with the WUT I would check the MT admin password. Jason On Thu, Jul 22, 2010 at 12:34 PM, Ken LaPierre klapie...@sc.rr.com wrote: ARGetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARGetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB OK OK ARVerifyUser -- user ken.lapie...@usdoj.gov from Mid-tier (protocol 14) at IP address 10.26.3.BBC LOGIN FAILED ken.lapie...@usdoj.gov (password) FAIL ARSetEntry -- schema AR System Administration: Server Information entryId 001 from Remedy User (protocol 14) at IP address 10.11.23.AA ARSetServerInfo -- as user Remedy Application Service from Server Admin Plug-in (protocol 14) at IP address 10.26.3.BBB IP Addressess Changed. Danny Kellett danny.kell...@strategicworkflow.com wrote: What does the plugin log say? Sent from my iPhone On 22 Jul 2010, at 15:29, Ken LaPierre klapie...@sc.rr.com wrote: Hi Listers and old friends, Recently the server operations team installed MS security patches on our remedy application servers and LDAP no longer authenticates properly. We opened ticket with BMC and Microsoft and are still troubleshooting the issue. I found this link with a potential hotfix: http://support.microsoft.com/kb/980596 Platform is Windows 2008 Standard x64, ARS 7.5 p5 with 3 tiered architecture all VMs, Mid Tier server (IIS 6.0/Tomcat 5.5.28), App server, SQL server(Win 2008, SQL 2005). So far rolling back the app server prior to patch date gets us working again so we are equating the issue to the patching but at this point unsure. Anyone seen this before and has a suggestion please let me know. Thanks, Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Ken LaPierre Senior BMC Remedy Consultant www.bmc.com North Myrtle Beach, SC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Statement of Direction regarding EOL of Remedy User client has been amended.
Yes, there is a Modify All already present in the existing web client. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Donald Morton Sent: Thursday, July 22, 2010 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** What about Modify All? Is there an equivalent solution for this functionality on the Mid Tier? On Jul 14, 2010, at 2:17 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: ** Again, rather than focusing on a particular technology, everyone needs to understand that what is important is the capability, not the method. For example, as per the 7.5.00 Release notes: “In Release 7.5.00, the arimportcmd command-line interface is replaced with a Java data import command-line utility. See “Using the BMC Remedy Data Import utility” in the Integration Guide.” Thus, it is expected that the ability to import data into AR System will continue into future releases – most likely through the Java Data Import utility. If you have a concern that a particular capability will be lost, I’d be happy to listen to what capabilities are of concern. Please be sure to ask about the capability, though – not the specific technology. Thanks, -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** So no more AR Import? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 14, 2010 10:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Correct – that is what I’ve said. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Wednesday, July 14, 2010 10:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I do not believe that was David's intent at all. What I am reading in Dave's reply is that there will be an industry standard method, other than MidTier reports, that we will be able to use to extract data directly from Access, Excel, Crystal, etc. as needed. It will just not be bundled with the desktop client since a desktop client will no longer exist. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, July 14, 2010 12:02 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Is Remedy removing the RADD capability? In favor of only OOB apps? That would be a crying shame☹ Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Wednesday, July 14, 2010 9:01 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** Claire, I’m curious what part of this direction makes you think they are only thinking about OOTB apps? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Wednesday, July 14, 2010 9:19 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Statement of Direction regarding EOL of Remedy User client has been amended. ** I think this is a huge mistake on the part of BMC. It assumes
WWRUG10 - Call For Papers is now closed
Hi Gang, We received some GREAT papers from vendors, customers, consultants, and of course BMC. Lots of the things that I hear and deal with every day and see here on the list. Like how to save time developing, troubleshooting, and documenting applications both OOB and Custom. Tools to help with SRM, ITSM, ADDM, CMDB and data both loading and transferring, AR System in the Cloud, the new Full Text Search with 7.6. Normalization, creating a training environment, the new Overlay feature in AR System, Improving Security Management, tuning the mid-tier for high performance, troubleshooting performance issues, optimization, server groups, plug-ins and ad-hoc web reporting for AR System 7.6.03 as well as what's new with our beloved AR System (now 7.6.03 can you believe it! - I remember 1.2.4) and ITSM 7.6.03. Also some great topics on the richer UI capabilities in AR System, accelerated development with Dev Studio, Knowledge Management, Localizations, Mobilization, Content Management, Collaboration, and Archiving. All in all, lots of terrific things to see and hear this time, and just when I was wondering how we were going to top last year! Not to worry, this is just the session material and we aren't even talking about the Tutorial Sessions or the new Executive Track (for your manager who wouldn't understand anyway, but wants to go to WWRUG!) Looking forward to seeing you all again this year, hope you get registered soon to take advantage of the discounts! (save a little for fun in 'Vegas) Thanks to all of you who took the time and effort to submit these really great topics! There are lots of fingers on the many pulses of the AR System across the World. I am excited to see them all come together for our annual event this year as we hear from Bob Beauchamp and Doug Mueller. WWRUG Home Page http://www.wwrug.org/wwrug10/index.html Registration Page http://www.regonline.com/wwrug Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
