Mid-Tier - Installing ISAPI_REDIRECT_DLL

[Brian Gillock]

Listers,
Can someone please help me with a Mid-Tier issue? The issue is with the 
Mid-Tier 7.1 installation hanging trying to install the ISAPI_REDIRECT_DLL? It 
just sits there, apparently doing nothing.
11:30:15 Installing isapi redirect DLL
 ---
11:30:15 > TC_InstallISAPI_RedirectDLL: Entering function <
11:30:15 ->[ShowMsg]: Installing ISAPI_REDIRECT_DLL

IIS 6.0
JDK 1.5_14-b03
ARS 7.1 Patch 01
Win 2003

Both are running on seperate VMs. Connectivity is solid. I turned on allow 
ISAPI extensions in IIS after the first attempt. No help. It's not producing 
any errors in the logs. Just hangs. I've checked the prereqs and don't think I 
missed anything.

I've selected the option to install Tomcat. Using the ARAdmin default password 
for the config. which I setup during the ARS install. Cleared the drop downs 
for Preference and Home Page server and Data Vis servers.

Thanks all in advance!
Brian




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Resolution - Mid-Tier - Installing ISAPI_REDIRECT_DLL

[Brian Gillock]

I found that Tomcat could not be made a service.  Of course there were no such 
errors in the install logs, I found it by installing Tomcat separately.

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Brian Gillock
Sent: Wednesday, January 16, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier - Installing ISAPI_REDIRECT_DLL

 

** 

Listers,

Can someone please help me with a Mid-Tier issue?  The issue is with the 
Mid-Tier 7.1 installation hanging trying to install the ISAPI_REDIRECT_DLL?  It 
just sits there, apparently doing nothing.

11:30:15 Installing isapi redirect DLL
 ---
11:30:15 > TC_InstallISAPI_RedirectDLL: Entering function <
11:30:15 ->[ShowMsg]: Installing ISAPI_REDIRECT_DLL

 

IIS 6.0

JDK 1.5_14-b03

ARS 7.1 Patch 01

Win 2003

 

Both are running on seperate VMs.  Connectivity is solid.  I turned on allow 
ISAPI extensions in IIS after the first attempt.  No help.  It's not producing 
any errors in the logs.  Just hangs.  I've checked the prereqs and don't think 
I missed anything.  

 

I've selected the option to install Tomcat.  Using the ARAdmin default password 
for the config. which I setup during the ARS install.  Cleared the drop downs 
for Preference and Home Page server and Data Vis servers.

 

Thanks all in advance!

Brian

 

 

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Re: Atrium Integration Engine: AIE 7.1 Patch 001

[Brian Gillock]

Pardon the obvious question, but did the Oracle adapter get installed during
the AIE install?

 

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, February 14, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium Integration Engine: AIE 7.1 Patch 001

 

** 

I have and on an unpatched version and have no problems connecting to
Oracle..

 

Whats the problem you are having? Any errors?

 

Joe

- Original Message 
From: Elry <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, February 14, 2008 11:52:53 AM
Subject: Atrium Integration Engine: AIE 7.1 Patch 001

Hi Folks...

We have installed AIE 7.1 Patch 001 on a ARS box the server is running ARS
7.1 Patch 001.  MSSQL Server 2005 is the database that is being used.

We have no problems connecting to MSSQL database instances throughout our
network, but we seem to be unable to connect to Oracle databases.

We are able to connect from the same machine using the Oracle Client, as
well as mapping the network drive to the location of the Oracle Database
installation.

Has anyone been successful in creating connections to Oracle
Databases.

Any ideas???

 

  _  

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Re: Atrium Integration Engine: AIE 7.1 Patch 001

[Brian Gillock]

True, but during the Custom install you have the option to install or not
the different adapters for DB2, File, SQL, Oracle and XML.  I don't know if
they are installed by default on the Express install or not, I did the
Custom install.  But you bring up another point, make sure you have a
license for the IE.  I don't know if, like the other apps, won't install
without it, but it's a good idea to check.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, February 14, 2008 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium Integration Engine: AIE 7.1 Patch 001

 

** 

It is supposed to as its built in with the AIE. It isn't a separate product.
You do not need individual licenses for it - just the AIE license is enough.

 

Joe

 

- Original Message 
From: Brian Gillock <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, February 14, 2008 4:10:08 PM
Subject: Re: Atrium Integration Engine: AIE 7.1 Patch 001

** 

Pardon the obvious question, but did the Oracle adapter get installed during
the AIE install?

 

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, February 14, 2008 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium Integration Engine: AIE 7.1 Patch 001

 

** 

I have and on an unpatched version and have no problems connecting to
Oracle..

 

Whats the problem you are having? Any errors?

 

Joe

- Original Message 
From: Elry <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, February 14, 2008 11:52:53 AM
Subject: Atrium Integration Engine: AIE 7.1 Patch 001

Hi Folks...

We have installed AIE 7.1 Patch 001 on a ARS box the server is running ARS
7.1 Patch 001.  MSSQL Server 2005 is the database that is being used.

We have no problems connecting to MSSQL database instances throughout our
network, but we seem to be unable to connect to Oracle databases.

We are able to connect from the same machine using the Oracle Client, as
well as mapping the network drive to the location of the Oracle Database
installation.

Has anyone been successful in creating connections to Oracle
Databases.

Any ideas???

 

  _  

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Re: Email Engine Out of Box

[Brian Gillock]

Michael,

If it helps I just did a brand new install of 7.1 and the EE
and there is no entry in the armonitor.cfg and there is no dependency for
the service.

 

HTH,
Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael
Sent: Wednesday, February 20, 2008 12:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Out of Box

 

** 

I was told by one support person and other users that the dependency should
be there as it was in 6.3.  I did not get a confident answer from support
about the armonitor.cfg entry though.  

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Wednesday, February 20, 2008 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Out of Box

** 

I don't recall the Email Engine ever being referenced in armonitor.cfg. It's
always been a separate service with the only dependency being defined in the
registry to make the Email Engine service depend on the AR Server service.
But in my last fresh 7.0.1 install even that dependency didn't exist. I'm
guessing BMC decided not to link the two any longer, although I don't recall
and documentation stating that.

 

Chad Hall  
(501) 342-2650

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael
Sent: Wednesday, February 20, 2008 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine Out of Box

 

Can someone tell me if the Email Engine install should have created an entry
in armonitor.cfg?  This is for AR 7.0.01.  I noticed that the install did
not create a dependency between the BMC Remedy Action Request System Server
service and BMC Remedy Email Engine service and am left wondering if it also
failed to put an entry in armonitor.cfg.

Thanks 

Michael Bardsley 
ESPN MIT Technical Services & Applications Management 
ESPN Inc. 

 

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Re: Installation Question...

[Brian Gillock]

I had that same issue and I solved it by installing the CMDB extension
loader separately.  You can find it in the celsdk folder of any of the apps
I believe.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Thursday, March 27, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installation Question...

 

** 

I installed the ARServer with no errors, same with the CMDB.  Thanks for

narrowing it down for me - I'll reinstall the ARServer and CMDDB.  Is there

any cautions as to version for either?

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, March 27, 2008 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installation Question...

 

** I think it's talking about the CMDB data model.  Be sure that you've set
up your AR System sufficiently before starting the ITSM installs, or you'll
get strange errors like this.  Did you license AR Server before installing
any ITSM apps?  Did you install CMDB before you installed the other apps?

Give us some more information, and we can probably help you find this.

Rick

On Thu, Mar 27, 2008 at 11:44 AM, Richard Copits
<[EMAIL PROTECTED]> wrote:

** 

I'm attempting to install a Remedy 7.1 system and all seems to be

going well. However, when I install the Asset Management module

it gets almost all the way through and then throws the error message

"There were failures while loading the extensions". It doesn't give

any error number. I've looked in the install and configure manuals

but don't see anything that relates to "extensions" or any error

messages that seem relevant. Has anyone any suggestions as to

what "extensions" get loaded or  Thank you.


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Re: Verify records prior to import of people

[Brian Gillock]

Have you thought about using the Atrium Integration Engine for this?  We are
doing pretty much the same thing.  The AIE gives several options for
creating and updating records.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Weise
Sent: Thursday, March 27, 2008 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Verify records prior to import of people

We are running AR System 7.01 connecting to an Oracle 10g database.
We are maintaining our people by importing the records from a view
against our Lawson HR data.  We take this and populate a staging table
and then run Active links to look for and populate any changes to the
people records.  We repopulate the staging table with fresh data
nightly.  I want to verify there are records in the Lawson view before
clearing the staging table.  Any ideas what I could do to accomplish
this?


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CMDB & Telephony Devices

[Brian Gillock]

Hey Listers,

Has anyone out there had to track telephony devices with Asset that might
have some advice on where to store them.  Should I create a new class in the
CDM?  Or maybe just add the necessary attributes an existing class?  I'm
very new to the CMBD and am afraid of making a decision that might prove
troublesome in the future.

 

ARS 7.1 patch 1

AM 7.0.3 patch 6

 

Thanks!

Brian

 

 


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Re: User Tool can't see the server..???

[Brian Gillock]

It would be helpful if you could copy and paste your errors for us.

 

This may seem odd, but I have seen a case where the extensions folder was
not included with the extension loader.  And it will run without that
folder.  Obviously this will cause issues such as you are seeing.  

 

As for the licensing, if you are running 7.1 you shouldn't need to enter the
hosted.  It's in the top right corner.  Click Add New, select AR Server and
enter your Key and Expiration date then save and you should be good to go.

 

HTH

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Tuesday, April 01, 2008 7:43 AM
To: arslist@ARSLIST.ORG
Subject: User Tool can't see the server..???

 

** 

I think I have our test 7.1 system installed but keep getting two "errors".

When I install the asset manager, I get a message about an error loading

extensions.  I run the extension loader which seems to run successfully

but when I rerun the asset manager the error is still there. It doesn't give

either an error number or any other useful information. Any suggestions?

 

The second "error" is a bit more puzzling.  I can go into the admin tool and

see the server, forms, etc. with no problem. However, when I go into the

user tool and want server information it shows an error that seems to 

indicate it can't find the server.

 

One more thing..I've gotten the trial licenses to test wth, but am not

sure what information goes where..for example, is the "key" field

the "HOST ID" or the "LICENSE" field in the trial license email. I've

tried a lot of combinations but really don't know if it's working or not -

we get an error for the ARServer license but it still seems to register it.

 

Thanks for any directions that anyone can point me in to resolve these

issues!!

 



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DSL Import

[Brian Gillock]

Listers,

When we did our application installs we didn't want, and
didn't think we'd need the DSL.  But now we've changed our minds and would
like to install it.  According to the ITSM install guide, if you uncheck it
during the app installs, it still installs the workflow, just not the data.
With that in mind, if we follow the steps in the ITSM Config guide for
importing vendor data, will that give us what we need?  If not, is there a
way to install the DSL without reinstalling one of the apps?  

 

ARS 7.1

ITSM 7.0.3

SQL Server 2005

 

Thanks!

Brian

 

 


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Re: Error log display question....

[Brian Gillock]

Each application install has a logs folder that has HTML output.  

Ex: C:\Program Files\AR System Applications\\BMC Atrium
CMDB\Logs\BMCAtriumCMDB.html

 

They are pretty easy to read.

 

HTH,
Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Thursday, April 10, 2008 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Error log display question

 

** 

We're new to installing the ITSM software and notice that there are a

ton of log files that are created. Is there any type of utility - other than

notepad - that can make reading the logs easier or a little more meaningful

rather than having to wade through crowded files for that gem of information

in case of an error condition? Thanks.


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Re: RESOLVED: Mid-Tier help

[Brian Gillock]

A side note:  I had a similar issue trying to get Tomcat to install during
the MT install and it turned out that Tomcat didn't like that my TEMP folder
has spaces in it.  I changed my TEMP to c:\temp and it worked fine.  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Thursday, April 10, 2008 11:55 AM
To: arslist@ARSLIST.ORG
Subject: RESOLVED: Mid-Tier help

 

** 

Update:

 

I got it working by doing the following:

 

Uninstall MT, Uninstall Tomcat.

 

Download tomcat 5.5. from apache.org.

 

Install tomcat 5.5 manually


Install mid-tier (without tomcat)

 

Reboot

 

Works like a charm. Something about remedy installing tomcat wasn't working.

 

Thanks so much to all who helped!

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Tuesday, April 08, 2008 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help

 

** 

Sorry we couldn't find an answer for you. Please do let us all know what the
final solution is. You've got me curious now. J

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, April 08, 2008 5:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help

 

Yeah, I did that, it still doesn't work. I have support engaged now, I've
used enough of you guys' time. Thanks a ton for all of your help!

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Tuesday, April 08, 2008 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help

 

** 

Now that you have the right version of Java it might make sense to reinstall
the mid-tier

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Tuesday, April 08, 2008 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier help

 

Yeah, thanks a lot J

 

I saw in my Mid-Tier log files the following line if it helps anyone:

 

Apr 8, 2008 3:13:42 PM - SEVERE (com.remedy.log) : BMC Remedy Mid Tier
version 7.1.00 Build 200708221849

Apr 8, 2008 3:13:45 PM - WARNING (com.remedy.log.SERVLET) : No File Entries
were found in server - 

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

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OT - Humor

[Brian Gillock]

Okay, this is probably a little cheesy, but in light of the today's Rant, I
thought maybe some of us could use a little levity.  Some of us may even
knead it.  

 

 

SAD NEWS... 

Please join me in remembering a great icon of the entertainment community.
The Pillsbury Doughboy died yesterday of a yeast infection and trauma
complications from repeated pokes in the belly. He was 71.. 


Doughboy was buried in a lightly greased coffin. Dozens of celebrities
turned out to pay their respects, including Mrs. Butterworth, Hungry Jack,
theCalifornia Raisins, Betty Crocker, the Hostess Twinkies, and Captain
Crunch. The grave site was piled high with flours. 

Aunt Jemima delivered the eulogy and lovingly described Doughboy as a man
who never knew how much he was kneaded. Doughboy rose quickly in show
business, but his later life was filled with turnovers. He was not
considered a very smart cookie, wasting much of his dough on half-baked
schemes. Despite being a little flaky at times he still was a crusty old man
and was considered a positive roll model for millions. 


Doughboy is survived by his wife Play Dough, two children, John Dough and
Jane Dough, plus they had one in the oven. He is also survived by his
elderly father, Pop Tart. 


The funeral was held at 3:50 for about 20 minutes.
 

If this made you smile for even a brief second, please rise to the occasion
and take time to pass it on and share that smile with someone else who may
be having a crumby day and kneads it.

 

 

 


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Re: Email won't stop on server shutdown

[Brian Gillock]

Did you try running the command that kills the emaild from the script on 
it's own?  Maybe there's something erroring in that command where the 
rest of it is fine.


William Rentfrow wrote:

**
This is Solaris - AR 7.1 patch 006 with the corresponding email 
engine.  We also have IM 7.03, etc, installed which is irrelevant in 
this case.
 
When I stop the server the email daemon won't stop.  I always have to 
manually kill it and I'm unsure why - didn't find anything in the list 
archives either.
 
The emaild.sh script appears to run and kill arserverd, the armonitor, 
and then any process with the same parent process id.  However, when I 
do a ps -ef | grep  I always see the parent process id for the 
email process as a slightly different number (+1) from the other 
parent process id.
 
Is this a configuration issue?  I have the same problem across three 
servers.  It's not a show stopper by any means but it's a little annoying.
 
William Rentfrow

Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com 
Corporate Website, www.stratacominc.com 
Blog, www.williamrentfrow.com 
715-410-8156 C
 
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Re: AIE

[Brian Gillock]

FYI - According to BMC support the Export AIE Config feature was 
designed for them to help customers and cannot be used without 
modification to migrate from one server to another.  Not only do the 
server names on the instances have to be changed, as mentioned below, 
but there is one form's data that has to be removed entirely.  I haven't 
received the specifics on this, but wanted to relay what I do know.  I 
have done the import and made it work, but it required some manual 
mucking about.  That said, it should work fine if your server names are 
the same and you have the same number of Instances.  Hope this helps 
without adding any confusion.


Cheers,
Brian

Ahire, Anand wrote:

Hi,
AIE 7.5 has out of the box support for exporting and importing data exchanges from one machine to another. 


-Original Message-
From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com] 
Sent: Monday, October 19, 2009 7:56 AM

Subject: Re: AIE

Here is a script I use when migrating from prod to another region:

#Replace  and  with whatever makes sense
#In some instances the server name may be upper case (pretty much everywhere) except where 
"HOST=''" or AR_SERVER=''

UPDATE EIE_DATAEXCHANGE SET ZTMPINSTANCEALIAS = '[] Instance 1', 
AR_SERVER='',EIE_DATAEXCHANGE.INSTANCE_NAME = 
'ARS_()_EIE__Inst_001';
UPDATE EIE_APPLICATIONSETTINGS SET APPLICATION_PATH = '';
UPDATE EIE_BackupLoadFlag SET HOST='',INTERNAL_INSTANCE_NAME = 
'ARS_()_EIE__Inst_001',INSTANCENAME = 
'[] Instance 1';


Use at your own risk :-)


Thanks,

Sean

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent: Wednesday, October 14, 2009 9:17 PM
To: arslist@ARSLIST.ORG
Subject: AIE

All,

We refreshed the dev DB with production DB and am having issues with AIE jobs. 
Have found that on the Instance Console it shows host as to be the production 
server.

Question: How do I change that to dev server? Also besides changing references 
in connections is there any other place that I need to check.

Regards

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Re: Imort Locations

[Brian Gillock]

Antonis,
The best way I've found to do this is using the Data Load Console in the 
Data Management Tool.  I believe this is patch 9005, though I can't 
remember for certain.  We have imported data into the load forms that 
get installed with this tool; either through the import tool or AIE 
depending on where the data resides.  Then you simply Validate and 
Promote the data and the DMT takes care of the rest.


Cheers,
Brian

ant_mpi wrote:

Hello all,

I want to import the locations (which includes sites, countries etc) when
setting up a new company. As I have seen there are a lot of forms regular or
joined, which take part in the procedure and I guess I should import data to
all of them. 


Has anyone done this procedure before,are there any steps which I have to
follow?

Thnx in advanced,
Antonis
  


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Re: Can't install TOMCAT using installer

[Brian Gillock]

I'm not sure this will help your problem specifically or how common this 
knowledge is, but TomCat was the first product I ran into a problem with 
the install because the TEMP variable has spaces in it.  This problem 
exist in several BMC products as well, so the first thing I do before 
starting an install is change TMP andd TEMP too something like C:\Temp.  
Also there are some products that do not like to install into a folder 
with spaces either.


HTH,
Brian

On 1/30/2010 3:11 PM, Adam Propeck wrote:
** You could simply not select MidTier on the initial install, and the 
use the .war file to deploy the MidTier to your existing Tomcat 
installation. What's the OS/version?


On Fri, Jan 29, 2010 at 1:35 PM, HARJOT PABLA > wrote:


**
Hello everybody
I have a problem. I am installing ar 7.5 patch 003. when it aksed
me to give JSP engine, i said other and will download it later.
Now I am in trouble because TOMCAT website's installer need 64 bit
java and AR 7.5 patch 003 doesn't support java 64 bits.
talked to BMC support and they recommended that uninstall the
mid-tier and run the installer again to install mid-tier along
with TOMCAT. when i did that, it gave me an error that "INVALID
TOMCAT INSTALLATION FOLDER".
if anyone know what am i doing wrong, please let me know ASAP
because i still have to install CMDB and all ITSM features. and
everything is depend on CMDB which is depend on MID TIER and TOMCAT.
Thanks in advance.
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Re: Overview Console - Modifying An Existing Field

[Brian Gillock]

I'm sure you've done this, but have you cleared your browser cache as well?

On Tue, Feb 7, 2012 at 9:28 AM, JD Hood  wrote:

> ** All,
>
>
> ARS/ITSM 7.6.04p2 on Windows & SQL Server.
>
> I've read the "how to add a field to the overview console" posts here and
> in the dev community.
>
> I don't want to add anything to the overview console, all I want to do is
> change the display label of the out-of-the-box, existing "Priority" column
> and change the alias of the values.
> The selection list alias values worked right away, but for the life of me,
> I can not figure out the trick to getting the modified display label to
> show up in the mid-tier.
>
> In Dev Studio, it the column label appears correctly as "Severity" (what
> the client wants). But in the mid-tier, it stubbornly remains as "Priority".
>
> I have modified the display label on the Overview console itself and the
> underlying ardbc form.
>
> *EACH TIME* I touch that form or field, I've flushed cache and restarted
> the plugin server. The display label remains unchanged...
>
> Before I called BMC support and "Peggy" started asking for logs and a
> web-ex, I was hoping some kind soul on the ARS list knew the trick and
> might be inclined to share it with me.
>
> (fingers crossed!)
>
> Thanks,
> JDHood
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-- 
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com

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Re: ITSM 7.6.00 Data Dictionary

[Brian Gillock]

Moe,
Check out the Database Reference Guide.  You should find everything you
need there.

HTH,
Brian

On Tue, Feb 14, 2012 at 11:44 PM, Gmail  wrote:

> **
>
> Any idea where I can find a copy of the ITSM 7.6.00 data dictionary?  I am
> only interested in the Task Management System data dictionary. 
>
> ** **
>
> Regards,
>
> Moe.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com

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Re: Installing Crystal Reports Server on MidTier

[Brian Gillock]

strauss wrote:

**

The easiest way to keep Crystal Reports Server out of the Tomcat/Java 
world (where it can and will conflict with mid-tier) is to use the 
.NET implementation of Crystal on the IIS server.  You select .NET 
rather than Java during the Crystal installation.  Then keep mid-tier 
exclusively on Tomcat with its own web server.  Cuts way down on 
problems with Java, and makes upgrading/patching easier.


 


Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

*From:* Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] *On Behalf Of *Pargeter, Christie :CO IS

*Sent:* Monday, May 18, 2009 10:02 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Installing Crystal Reports Server on MidTier

 


**

Hi all - I am trying to install Crystal Reports Server XI R2 on our 
new MidTier 7.x box but I am running into a major issue and wanted to 
know if anyone had an idea.


 

The MidTier server has Window 2003, IIS 6, Tomcat 5.5.26, MidTier 7.1 
p 6, RKM 7.2 p 2 & ITSM's help files.


 

The issue that I am having is when I try to install Crystal it wants 
to install another version of Tomcat on the server.  It puts this 
version of Tomcat in the Crystal installation folder.  Since I already 
have Tomcat on the server I don't want 2 versions.  But I can't see 
how to tell it to not install Tomcat but put the web files I need, to 
apply the license, in the current Tomcat folder.


 


Can anyone help with this?

 


Thanks

 





*Christie Pargeter *
/*Legacy Health System *//* *//**/

*/IS - Programming/*

*/SR Technical Analyst/**//*

cparge...@lhs.org 

/  /*System Office*

tel: 503-415-5149

 

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If .NET isn't an option, I've had to setup Dashboards and Analytics on 
the same machine before and tech support recommended letting them each 
use their own install of Tomcat which works fine as long as you ensure 
you change the port numbers so that they don't conflict with one 
another.  So, that should work in your case as well.


HTH,
Brian

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Re: AIE Problem

[Brian Gillock]

   *   If you have multiple instances, make sure the one configured in
 the Data Exchange is running
   * Check the eiemain.dbg file in the \-0\services\debug folder for any errors
   * Double check the username and password in the config. if the AIE
 can't log into ARS it will cause that error



Victor Olufowobi wrote:

**

Hello Listers,

Here is the error message received while trying to verify Data 
Exchange for CI migration from an SQL Server source:


"Set fields active link running a process failed: Host Name REMEDY7. 
Can not connect to AIE Service. Please check if the instance is 
running. (ARERR 9281)"


The AIE service is definetely running and connection to the SQL Server 
source verified


Any suggestion to the causes of the problem?

Remedy system:

AR System 7.5.01 on W2k3 Enterprise

MS SQL Server 2005

Tomcat

 


Victor


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AIE 7.5

[Brian Gillock]

Hello and happy Friday, Listers.  Has anyone attempted to install AIE 
7.5 on a server separate from the ARS server?  I'm trying to do an 
install and receive an error that the installer "Failed to fetch AR 
Server Monitor path information."  Has anyone of you encountered this?  
If so, do you have a fix/workaround?


Thanks!
Brian

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Re: ITSM 7 Operational Categorizations

[Brian Gillock]

Thank you very much Rick!!! 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, May 02, 2008 11:21 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 Operational Categorizations

 

** I wish I had published this last year, but better late than never, I
suppose.  This is a link to a paper I just wrote up on how to set up
Operational Categorizations in ITSM 7.  Not a procedural manual like BMC
provides, but one that actually gives an example of values that one might
use, and instructions on how to keep the lists short.

I used it once at a customer site, and it seemed to work well.  A few others
have begun to make use of it as well, so I thought I would formalize it and
make it available to anyone who might gain from it.
 
 
http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861&external
ID=3231&fromSearchPage=true

Rick
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Re: ITIL Remedy

[Brian Gillock]

According to pg 125 of the Incident Management User Guide, if the HelpDesk is 
ever assigned a ticket, they will always be the owner.  I don’t have the ITIL 
knowledge to explain the why.  But give that a read.  Unfortunately the impact 
and the difference between Owner and Assigned Group is spread throughout the 
document and not it one place, so it’s been a little difficult for me to get a 
handle on that.  In case you don’t have the doc, here is the meat.

 

Understanding incident ownership

Incident ownership is set when the incident is submitted. The incident owner

depends on the support group membership of the person submitting the

incident, as well as the support group being assigned the incident.

For example, consider the following three support groups:

! Support Group A has a support group role of Help Desk. Person A is in

Support Group A.

! Support Group B does not have a support group role of Help Desk; for

example, it might have a support group role of Tier 2. Person B is in

Support Group B.

! Support Group C does not have a support group role of

 

 

Based on these support groups, the following example events show how the

incident owner is set:

! Person A submits an incident. Because Person A is a member of a support

group with the role of Help Desk, ownership of the incident is set to

Support Group A, regardless of who is assigned this incident.

! Person B submits an incident and assigns it to Support Group A.

Ownership of the incident is set to Support Group A because the group

has the role of Help Desk.

! Person B submits another incident, and assigns the incident to Support

Group C. Support Group B becomes the owner, because Person B is the

submitter.

 

Hope that helps!

Brian

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kathy Morris
Sent: Monday, May 05, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Remedy

 

** 

Normally we assign it to the Help Desk - but who would be the "Owner"

 

In a message dated 5/5/2008 9:21:53 A.M. Pacific Daylight Time, [EMAIL 
PROTECTED] writes:

** 

We automatically assign it to the Helpdesk Group (actually Service Desk if you 
want to be completely ITIL.)  The reason being that ITSM is very locked down, 
and people who the ticket are not assigned to can’t edit it.  As a result, you 
might want the group people go to for help with the application to be able to 
reassign it when it is accidentally assigned to the wrong group.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kathy Morris
Sent: Monday, May 05, 2008 11:16 AM
To: arslist@ARSLIST.ORG
Subject: ITIL Remedy

 

** 

Hi,

 

In Remedy ITSM 7.0.1 - who should be the actual "Owner" of the ticket.  Should 
it be the assigned group or the Help Desk?

 

What are the advantages of one over the other.

 


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Re: Manager Console View ITSM 7

[Brian Gillock]

Bill,
I realize it's not the best, easiest or cleanest way, but you could
always use the Advanced Search link.

I know, not all that helpful.  :P

Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Chen
Sent: Friday, May 09, 2008 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Manager Console View ITSM 7

Hello everyone,

In the Incident Management Console for ITSM 7.0, is there a way to view
every group's open tickets in the Manager Console view? Currently it looks
like you can only view tickets for groups you are a member of using options
under Select My Groups or All My Groups.

In the Management Console for ITSM 6.3 you can select "All Open Requests"
and "Any" which allows you to see every group's open tickets. Any ideas?


Thank you in advance.


Regards,


Bill





__
Bill Chen | *(email): [EMAIL PROTECTED] | Schneider Electric, APC-MGE
Critical Power & Cooling Services Division | BMC Remedy Operations
132 Fairgrounds Road | West Kingston, RI (USA) 02892 | ((office):
401-789-5735 Ext. 2376 |È(mobile): 401-486-2328


Other must-visit sites include...

http://www.datacenteruniversity.com
http://www.bladeready.com
http://www.gutor.com
http://www.netbotz.com
http://www.availability.com

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Web Services

[Brian Gillock]

List,

 I apologize for this newbie question.  This is my first WS integration
and I'm not finding this in the Integration doc.  Does ARS 7.1 support WS
3.0 extensions.

 

Thank you!

Brian

 

 


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Re: Web Services

[Brian Gillock]

Thank you both very much!

Yes, very nice!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton
Sent: Monday, May 12, 2008 8:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Services

I'm a little rusty with my Blackese, but I think what CMB said was "No, not
really."

:)

ARS isn't able to publish a Web Service using the WSE3 spec, but can consume
one as long as there's an authentication mechanism available(that is to say,
the .NET web service has a security policy in place to allow basic
authentication from ARS).

Chris Woyton

-ps Seriously though, nice write up as usual Matt. :)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
Sent: Monday, May 12, 2008 7:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web Services


Brian,

No reason to apologize for such a question. ( At least you looked in
the docs first. :) )

That is the first time I had heard of a v3.0 for "WebServices". So I
did a quick google and found this:

"
Web Services Enhancements (WSE) 3.0 for Microsoft .NET
"

If that is what you are referring to... then my bet is the answer is
"it depends".

After 5 minutes of reading it looks like M$ is trying to wrap more
layers around "standards" (or things that some day might be true
adopted standards) to make new "M$ $tandard$" that are really not
standards nor could they ever really be because they are limited to
the MS platforms.  ( The point of web services is to make things work
well no mater what the client or server  platform / software /
orientation / management / age /etc...) But I admit that I have spent
as much time typing this response as I did looking at the details of
this new shiny toy from M$ so I may have misjudged it at first glance
too. ( I am aware of that possibility, and have no problem with it.)

However... with all of that said.

You did not mention if you desire ARS to publish with a WSE 3.0 accent
or consume a service that has a WSE 3.0 accent and I think the two
objectives likely have very different answers.

In general ARS's use of Web Services is "focused" on how they can be
used to benefit ARS applications. And as such they do have some
limitations due to decisions about how to map the general WS universe
into/out of an ARS application. BMC does not seem to be concerned
about "bleading edge" approaches for integrations. Rather they want
simple, clean and functional that give them a big bang for the
development time buck. ( After all they did not even support HTTP
basic authentication methods until something like v7.0? That is the
first three major versions that supported WS's [ 5.1.2, 6.0 and 6.3]
without that feature.) So when I saw the M$ page I found was marked as
"Date Published: 11/7/2005" then I really began to doubt that BMC
would support it.


It may help you to come to the same conclusion if you know that BMC's
ARS product is currently using (as far as I can tell) Apache Axis 1.2.
Which had a final release data of "(May 04, 2005)" according to
http://ws.apache.org/axis/ . Ok... stop giggling, the most recent Axis
version 1.4 was released on April 22, 2006. ( Which is over two years
old already ! )


If your desire is to consume an external WSE 3.0 web service from
inside an ARS application, and your ARS server is a Windows server,
then I would think it should work with a little luck. I bet it is
possible, but not easy. You likely need to write your own Filter
Plugin, base it in C or C++. ( Unless there is a Java to .Net bridge
out there, but I think you can find C to .NET binding/bridging
approaches fairly easily.) So I hope that the WSE 3.0 supports C (or
C++) so that you can use the ARS Filter Plugin API to get the job
done.

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Mon, May 12, 2008 at 5:13 PM, Brian Gillock
<[EMAIL PROTECTED]> wrote:
> **
> List,
>
>  I apologize for this newbie question.  This is my first WS
integration
> and I'm not finding this in the Integration doc.  Does ARS 7.1 support WS

> 3.0 extensions.
>
>
>
> Thank you!
>
> Brian


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Re: Trimming a field

[Brian Gillock]

Claire,

If I understand you correctly, something like this should work.

 

SUBSTR($email_field$, 0, STRSTR($email_field$, ""))

 

HTH,

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Thursday, May 15, 2008 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Trimming a field

 

** 

I finally got my mail transition form working.  As a matter of fact it works
too well!  I need to delete everything from the  "-Original
Message-"  or the "From: Remedy" forward.

Any suggestions? 

Below is a sample of the email that people send to the form: 

I completed the survey again. 
Thanks, 
Donna 

-Original Message-   
From: Remedy 
Sent: Friday, May 09, 2008 3:53 PM 
To: Gill, Donna 
Subject: Information Systems - Customer Satisfaction Survey - Case
(HD001542697) 

Your service request for: " Customer states that the xp antivirus program
still keeps popping up and needs it removed  " has been completed.   We
would appreciate your feedback regarding the service provided.   Please take
a few moments to complete the ISD Customer Service Survey at the link below.
Your feedback continues to be our most important measure for determining
your satisfaction and our success. 

Please select this link  to complete the ISD Customer Service Survey. 

Support Resource: Scott Mey 
Support Team:   Desktop Solutions 
Arrival Time:   5/5/2008 11:14:53 AM 

Thank you, 
The ISD Team 

OR 

Pager #19185 

 

From: Remedy 
Sent: Wed 5/14/2008 1:30 AM 
To: 

 

Any help would be appreciated! 

 

ARS 6.3 Patch 18 
HD 6.0 
Oracle 10 w/9 libraries 
Oracle on a remote server 
Windows 2003 4 gig on app server and 8 gig on DB server 

 

Claire Sanford 
Information Systems Division 
Memorial Hermann Healthcare System 
Phone: 713 448 6035 
[EMAIL PROTECTED] 

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Re: Question: SYS:Notification Messages

[Brian Gillock]

As would I.  If someone could post a link to it (if it exists), that would
be greatly appreciated.

Thanks,
Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield
Sent: Thursday, May 15, 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages

Is there a document on notifications from BMC that you are looking at?
If so, I would also be interested in getting my hands on a copy of this.
I am currently building my own, and would love to not have to do it...

Thanks!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, May 14, 2008 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: SYS:Notification Messages

That worked Kevin!  THANK YOU VERY MUCH!!

I was looking in the Transate Filter for Change.

Appreciate your help

If you don't mind I would love to read that document that you got from
BMC on Notifications.

Kind regards,

Ty



On 5/13/08, Kevin Shaffer <[EMAIL PROTECTED]> wrote:
>
> Which notification are you trying to add the Change Type field to?  I
have added it to the Approval notifications and all I had to do was add
the following set field to the filter ,
NTE:SHR:TranslateNotificationMessageAPR_135.
>
> Set zID Translation Text to REPLACE($zID Translation Text$, "#Change
Type#", $Change Type$)
>
> > Date: Tue, 13 May 2008 21:42:15 +0100> From:
[EMAIL PROTECTED]> Subject: Re: Question: SYS:Notification
Messages> To: arslist@ARSLIST.ORG> > Hhmm... If I were sure that there
was a value in that change record for> Change Type, the only next step I
would take would be to log it and> ensure that the Z field is getting
set as the filter indicates.> > Other than that, I don't have any more
rabbits up my sleeve - sorry.> > -Original Message-> From:
Action Request System discussion list(ARSList)>
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee> Sent: Tuesday, May 13,
2008 3:13 PM> To: arslist@ARSLIST.ORG> Subject: Re: Question:
SYS:Notification Messages> > Thanks Lisa - I found the one for Change>
"NTE:SHR:TranslateNotificationMessageCRQ1_125" and it does have a>
translation for #Change Type#, but it is not working.> > Any other
suggestions?> > Thanks again.> > Ty> > > On 5/13/08, Lisa Westerfield
<[EMAIL PROTECTED]> wrote:> > I've found that there are
additional filters that translate the> > #fieldname# from the SYS:form
into the $fieldname$ variables that> we're> > use to seeing.> >> > For
example, take a look at this filter:> >
NTE:SHR:TranslateNotificationMessageINC1_100> >> > It very well could be
the one that you need to modify for your change.> >> > Hope that helps,>
> LisaD> >> > -Original Message-> > From: Action Request System
discussion list(ARSList)> > [mailto
>

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Flashboards 7.1

[Brian Gillock]

Hey Listers,

Happy Friday to you all.  What would cause flashboards to
work fine through the Mid Tier, and not in the WUT?  I'm getting "The page
cannot be displayed" message in my FB window.  I'm working on brand new 7.x
install.  There are no errors being generated, and I'm seeing nothing in the
logs that indicate a problem.

 

ARS Server

Windows Server 2003

SQL Server 2005

ARS 7.1 patch 2

 

Mid Tier Server

Windows Server 2003

IIS 6

Mid Tier 7.1 patch 2

JDK 5 update 15

 

 

Thank you!

Brian


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Resolved: Flashboards 7.1

[Brian Gillock]

Oh, you are the man J.T.!  Thank you!!!

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Friday, May 16, 2008 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Flashboards 7.1

 

** 

Make sure your Default Web Path for the server (AR Server config) is pointed
to the mid-tier's arsys folder

 

i.e. http://myserver:808/arsys

 

--- J.T. Shyman

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Friday, May 16, 2008 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Flashboards 7.1

 

Hey Listers,

Happy Friday to you all.  What would cause flashboards to
work fine through the Mid Tier, and not in the WUT?  I'm getting "The page
cannot be displayed" message in my FB window.  I'm working on brand new 7.x
install.  There are no errors being generated, and I'm seeing nothing in the
logs that indicate a problem.

 

ARS Server

Windows Server 2003

SQL Server 2005

ARS 7.1 patch 2

 

Mid Tier Server

Windows Server 2003

IIS 6

Mid Tier 7.1 patch 2

JDK 5 update 15

 

 

Thank you!

Brian

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Re: EIE questions

[Brian Gillock]

I don't know how much data you have to move, but have you thought about
using Web Services?  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Marc Simmons
Sent: Thursday, May 22, 2008 5:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: EIE questions

 

** 

Thanks to all for your support/wisdom.  After speaking with BMC last night
and getting a WebEX of the product, I came to realize that DSO does not
"natively" support connection to another Remedy server any more.  The
options appear to be:

 

1.  Mixed solution using multiple Remedy tools and maintain the logic in EIE

2.  Write an adapter in C/C++

3.  Script the entire thing in ARSPerl/API etc

 

Anyway.. that's where we're at.

 

Thanks again to all...

 

Marc

 

On 5/22/08, Joe D'Souza <[EMAIL PROTECTED]> wrote: 

** 

Marc,

 

One limitation with EIE/AIE will however be attachment fields (if any). I
guess if you can deal with that, you can try playing around with it. DSO
would not have that limitation.

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Marc Simmons
Sent: Wednesday, May 21, 2008 12:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: EIE questions

** 

Drew, this is an integration partner that we have to connect to... not
another internal machine.  This partner wants to do as little work (because
they have not been given a budget to integrate, but have been given a
mandate to integrate) in order to integrate with us.  This partner would not
want to provide an additional db license/security etc for this effort. 

 

Joe, all of the above applies to DSO as well.  Using DSO would require they
this partner purchase and configure it as well.  Even if they already owned
DSO, it can be pretty complicated to implement and would probably require a
lot of work on their part... which we have know has to be at a minimum.

 

That's why EIE was chosen.  I done plenty of integrations with 3rd party
products so I understand the basics.  All of the marketing material says
that it can be used to integrate with another Remedy server as well... it's
just not clearly defined how to set up that data exchange.

 

Anyway.. hope that answers some of the questions so far.

 

Marc

 

On 5/21/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: 

** 

Wouldn't DSO be the more ideal solution for moving Remedy data accross two
Remedy servers? Why EIE?

 

Joe
 

- Original Message 
From: Marc Simmons <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 21, 2008 10:28:59 AM
Subject: EIE questions

** 

Hi List,

 

I need to use EIE to synchronize data between 2 Remedy servers.  All of the
EIE (7.X) documentation explains how to move data between 1 Remedy server
and some other 3rd party application... usually a database or flat file.
Does anyone have any experience configuring data exchanges that moves data
between 2 Remedy servers?

 

Thanks in advance for the help.

-- 
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"

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Remedy Administrator

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Re: EIE questions

[Brian Gillock]

Marc,

Have you tried attaching to the other Remedy DB as if it was
just a standard SQL DB?  Try using the view associated with whatever table
you are working with.

 

HTH,

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Marc Simmons
Sent: Wednesday, May 21, 2008 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: EIE questions

 

** Drew... Thanks for the input.  I guess I need to start looking at how to
"McGuiver" something out of the capabilities I have available to me...

On 5/21/08, Drew Shuller <[EMAIL PROTECTED]> wrote: 

Marc, I've only done external database to Remedy EIE exchanges. Apparently
EIE can connect to flat files and XML so that may be a good direction,
depending on the version of EIE that you're running.

The EIE documentation should tell you what kind of connections you can make.

Drew

On Wed, 21 May 2008, Marc Simmons wrote:

Drew, this is an integration partner that we have to connect to... not
another internal machine.  This partner wants to do as little work (because
they have not been given a budget to integrate, but have been given a
mandate to integrate) in order to integrate with us.  This partner would not
want to provide an additional db license/security etc for this effort.

Joe, all of the above applies to DSO as well.  Using DSO would require they
this partner purchase and configure it as well.  Even if they already owned
DSO, it can be pretty complicated to implement and would probably require a
lot of work on their part... which we have know has to be at a minimum.

That's why EIE was chosen.  I done plenty of integrations with 3rd party
products so I understand the basics.  All of the marketing material says
that it can be used to integrate with another Remedy server as well... it's
just not clearly defined how to set up that data exchange.

Anyway.. hope that answers some of the questions so far.

Marc


On 5/21/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:


**  Wouldn't DSO be the more ideal solution for moving Remedy data accross
two Remedy servers? Why EIE?

Joe

 - Original Message 
From: Marc Simmons <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, May 21, 2008 10:28:59 AM
Subject: EIE questions

** Hi List,

I need to use EIE to synchronize data between 2 Remedy servers.  All of the
EIE (7.X) documentation explains how to move data between 1 Remedy server
and some other 3rd party application... usually a database or flat file.
Does anyone have any experience configuring data exchanges that moves data
between 2 Remedy servers?

Thanks in advance for the help.

--
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"


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-- 
Marc Simmons
Remedy Administrator

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AIE 7.1 Get Results Stuck

[Brian Gillock]

Hey Listers,

I have several Data Exchanges that seem "stuck".  I ran the
Verify and now they report on "EIE is busy verifying this dataexchange."
The button stays on Get Result too.  I have restarted both the AIE and the
ARS.  Even bounced the box.  I started to trace the workflow, but I don't
have the luxury of that time right now.  I'm hoping someone else has run
into this issue and knows.  I can find nothing in the docs either.

 

Windows Server 2003

SQL Server 2005

ARS 7.1 patch 2

AIE 7.1 patch 2

 

Thanks!

Brian

 

 


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Re: AIE 7.1 Get Results Stuck

[Brian Gillock]

Thanks Chris, but I'm not performing a query on an ARS form, just the
external DB.  It also runs fine.  I'm getting my data in no problem.  It
only affects the Verify function and doesn't really prevent me from
continuing, it's just kind of an irritant.  Thanks again for that info
though, I am probably going to need that in the not too distant future.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Thursday, May 29, 2008 4:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: AIE 7.1 Get Results Stuck

 

** 

Are you querying a value in an ARS form?  AIE 7.1.00.002 introduces a fatal
bug that is not present in patch 001 that trashes the query string rather
badly. No exchange with a qualification on an ARS form field will run. Try
turning on debug and look in the debug log for the point of failure. I had
to wait for them to send me a fix before I could apply patch 002; the fix
will be in patch 003.

 

Christopher Strauss, Ph.D.

Call Tracking Administration Manager

University of North Texas Computing & IT Center

http://itsm.unt.edu/

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Thursday, May 29, 2008 6:42 PM
To: arslist@ARSLIST.ORG
Subject: AIE 7.1 Get Results Stuck

 

** 

Hey Listers,

I have several Data Exchanges that seem "stuck".  I ran the
Verify and now they report on "EIE is busy verifying this dataexchange."
The button stays on Get Result too.  I have restarted both the AIE and the
ARS.  Even bounced the box.  I started to trace the workflow, but I don't
have the luxury of that time right now.  I'm hoping someone else has run
into this issue and knows.  I can find nothing in the docs either.

 

Windows Server 2003

SQL Server 2005

ARS 7.1 patch 2

AIE 7.1 patch 2

 

Thanks!

Brian

 

 

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AIE Escape Character?

[Brian Gillock]

Hey Listers,

I'm not positive what I'm trying to do is even possible, but
here's what I'm working on.  I'm doing an import of users from source X.
Problem is X isn't completely reliable and some records are missing $Login$,
also I want all logins to be lowercase if they do exist.  I'm setting
missing logins to "No Login" so I can fire notifications.  Here is my
mapping statement.

 

STMT|IF $Login$ is NULL THEN

VALUE = "No Login"

ELSE

VALUE = function|lower($Login$)

ENDIF

 

What I end up with if they have a login is 

 

function|lower(



The AIE docs state that literals must be in double quotes, and I have other
mappings that resolve VALUE = $field$, so I assumed using the function would
be good.  Is it possible to use functions within IF statements?  Is there
some escape character that I'm missing?

 

ARS 7.1 patch 2

AIE 7.1 patch 2

Windows Server 2003

SQL Server 2005

 

Thanks!

Brian


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RESOLVED: AIE Escape Character?

[Brian Gillock]

Thank you for all the great help and information Kelly!  I didn't think about 
doing it in two mappings.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kelly Deaver
Sent: Thursday, June 12, 2008 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: AIE Escape Character?

Update from BMC Engineering -
Current IF THEN ELSE does not have a provision to support functions,so we 
cannot use any functions with exiting IF THEN ELSE syntax.

Update from Me -
Plan A = Add a filter that on submit or modify sets the field Login to 
Lower($login$)
Plan B = do this with 2 mappings -
1. Query for Login = Null Do your set field "no login"
2. Query for Login Not Null Do your set field to function|lower($Login$)
-
Kelly Deaver
[EMAIL PROTECTED]


>  Original Message 
> Subject: RE: AIE Escape Character?
> From: [EMAIL PROTECTED]
> Date: Thu, June 12, 2008 7:13 am
> To: arslist@ARSLIST.ORG
>
> This looks right to me too. Just to test -
> try a simple set field and specific in your qualification a record you know 
> has a login - VALUE = function|lower($Login$). Does that work?
> If yes, try this next. (If not, file a support ticket ;) )
> Next - Try modifying the qualification query to $Login$ NOT Null and VALUE = 
> function|lower($Login$). Still work?
> If yes, try this next. (If not, file a support ticket)
> Now try building the statement gain, going with what you know.
> STMT|IF $Login$ NOT NULL THEN
> VALUE = function|lower($Login$)
> ELSE
> VALUE = "No Login"
> ENDIF
>
> Hopefully, somewhere along the line you figure out what it doesn't like. If 
> not, it should definately go to support because some directions aren't clear 
> or you found a bug.
> Do let us know what you find.
>
> -
> Kelly Deaver
> [EMAIL PROTECTED]
>
>
> >  Original Message 
> > Subject: AIE Escape Character?
> > From: Brian Gillock <[EMAIL PROTECTED]>
> > Date: Wed, June 11, 2008 11:41 am
> > To: arslist@ARSLIST.ORG
> >
> > Hey Listers,
> >
> > I'm not positive what I'm trying to do is even possible, but
> > here's what I'm working on.  I'm doing an import of users from source X.
> > Problem is X isn't completely reliable and some records are missing $Login$,
> > also I want all logins to be lowercase if they do exist.  I'm setting
> > missing logins to "No Login" so I can fire notifications.  Here is my
> > mapping statement.
> >
> >
> >
> > STMT|IF $Login$ is NULL THEN
> >
> > VALUE = "No Login"
> >
> > ELSE
> >
> > VALUE = function|lower($Login$)
> >
> > ENDIF
> >
> >
> >
> > What I end up with if they have a login is
> >
> >
> >
> > function|lower(
> >
> >
> >
> > The AIE docs state that literals must be in double quotes, and I have other
> > mappings that resolve VALUE = $field$, so I assumed using the function would
> > be good.  Is it possible to use functions within IF statements?  Is there
> > some escape character that I'm missing?
> >
> >
> >
> > ARS 7.1 patch 2
> >
> > AIE 7.1 patch 2
> >
> > Windows Server 2003
> >
> > SQL Server 2005
> >
> >
> >
> > Thanks!
> >
> > Brian
> >
> >
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Re: Question: $LASTID$

[Brian Gillock]

You should be able to do a Direct SQL for NextID from which ever form you
need.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, June 13, 2008 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: $LASTID$

So since I am doing this in a filter this would explain why it is not
working.  Any suggestions / work arounds?

THANKS!

Ty


On Fri, Jun 13, 2008 at 4:23 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
> ** The thing about $LASTID$ is that it can only be called in an Active
Link,
> because it grabs the last record created by that client.  The form
involved
> is set by the form name on the AL that calls the action.
>
> Rick
>
> On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan
<[EMAIL PROTECTED]>
> wrote:
>>
>> I don't see anything about it being able to query a specific form in the
>> 7.0 docs, would be a great addition though :)
>>
>> -
>>
>> Dylan Wheeler
>> Production Control Analyst Principal
>> IT Operations
>> Downey Savings & Loan Association, F.A.
>> Email: [EMAIL PROTECTED]
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
>> Sent: Friday, June 13, 2008 11:37 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Question: $LASTID$
>>
>>
>> I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
>>
>> I thought I read some where that you can now specify the Form that you
>> want the LastID from - is this true - or am I just wishing :-)
>>
>> THANKS!
>>
>> Happy Friday!
>>
>> 
>> ___
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>>
>>
>> This message and any attachments are for the intended recipient(s) only
>> and may contain privileged, confidential and/or proprietary information
>> about Downey Savings or its customers, which Downey Savings does not
intend
>> to disclose to the public.  If you received this message by mistake,
please
>> notify the sender by reply e-mail and delete the message and attachments.
>>
>>
>>

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Re: Question: $LASTID$

[Brian Gillock]

Here's a quick and dirty version...

Create a filter that performs a Set Fields action...From the Read Value for
Field From, select SQL

Use the following SQL command:
SELECT nextid FROM arschema WHERE name = ''

Select your field, make sure it's a numeric field, and set it to $1$ - 1.
$1$ being the first SQL Result Column.

I'm sure there are other ways to skin this cat, but that's the first I
thought of...

HTH
Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, June 13, 2008 7:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: $LASTID$

I've never done that before Brian, could you kindly assist me with this?

THANKS!



On Fri, Jun 13, 2008 at 6:27 PM, Brian Gillock
<[EMAIL PROTECTED]> wrote:
> You should be able to do a Direct SQL for NextID from which ever form you
> need.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Friday, June 13, 2008 3:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: $LASTID$
>
> So since I am doing this in a filter this would explain why it is not
> working.  Any suggestions / work arounds?
>
> THANKS!
>
> Ty
>
>
> On Fri, Jun 13, 2008 at 4:23 PM, Rick Cook <[EMAIL PROTECTED]> wrote:
>> ** The thing about $LASTID$ is that it can only be called in an Active
> Link,
>> because it grabs the last record created by that client.  The form
> involved
>> is set by the form name on the AL that calls the action.
>>
>> Rick
>>
>> On Fri, Jun 13, 2008 at 1:03 PM, Wheeler, Dylan
> <[EMAIL PROTECTED]>
>> wrote:
>>>
>>> I don't see anything about it being able to query a specific form in the
>>> 7.0 docs, would be a great addition though :)
>>>
>>> -
>>>
>>> Dylan Wheeler
>>> Production Control Analyst Principal
>>> IT Operations
>>> Downey Savings & Loan Association, F.A.
>>> Email: [EMAIL PROTECTED]
>>>
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
>>> Sent: Friday, June 13, 2008 11:37 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Question: $LASTID$
>>>
>>>
>>> I'm trying to use $LASTID$, but i'm not getting the $LASTID$.
>>>
>>> I thought I read some where that you can now specify the Form that you
>>> want the LastID from - is this true - or am I just wishing :-)
>>>
>>> THANKS!
>>>
>>> Happy Friday!
>>>
>>> 
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
>>> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>>
>>>
>>> This message and any attachments are for the intended recipient(s) only
>>> and may contain privileged, confidential and/or proprietary information
>>> about Downey Savings or its customers, which Downey Savings does not
> intend
>>> to disclose to the public.  If you received this message by mistake,
> please
>>> notify the sender by reply e-mail and delete the message and
attachments.
>>>
>>>
>>>
>

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>

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Re: CMDB Behavior

[Brian Gillock]

Hey Lou, 
From what I've seen, you generally want to use a staging dataset and
then reconcile the data into your production dataset.  Which it sounds like
is where you are at.  The CMDB Install & Config guide shows how to setup the
reconciliation.
Also, I don't know if you thought about it, but the Integration
Engine will push directly to a CMDB class.  It works pretty good and is
pretty easy to setup.

Hope that helps,
Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Tuesday, June 17, 2008 6:19 AM
To: arslist@ARSLIST.ORG
Subject: CMDB Behavior

Good Morning List,

We are running CMDB v 2.0 under AR System v 7.0.1 patch 006.   I am in
the 
process of trying to load Asset Data to Remedy Asset Inventory, also v 
7.0.1 patch 006.  I've loaded data to a regular form via the Remedy
Import 
Tool.  I've then created an Active Link to "Push" the data to the 
AST:Database form.  It looks like I can only push the data to the CMDB
into 
the dataset of Sandbox.Is this normal behavior?

We are a windows shop w/Windows Server 2003 & MS-SQL 2005.

Thank you,
Lou


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Re: Product Categorizations

[Brian Gillock]

With that said, the last time I did an install, selecting the box to install
DSL data, I still had to run the import per page 14 of the DSL Admin Guide. 

Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Wednesday, June 18, 2008 2:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations

The DSL forms are installed as part of the other ITSM apps, there is no
separate installation.

The data, however, needs to be loaded. This can be done during an ITSM app
installation (one of the options is to install DSL data).

If you look at the Remedy patch download page on the BMC site you can find
DSL data patches there.


> Is the DSL installed separately from the Incident Management application?
> Apparently we have DSL installed, however I do not see any data values.?
> How do you import the data? Is it a separate module for installation? a
>
>
> -Original Message-
> From: Rick Cook <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Mon, 16 Jun 2008 2:39 pm
> Subject: Re: Product Categorizations
>
>
> ** Quite right.? And another way (the BMC $intended$ way) to get the
> hardware-based product categorizations is from the CMDB, which would
> populate via Discovery.? I know that not everyone intends to use either or
> both of those, I'm just saying that if you don't find a plethora of lists
> out there, that's probably why.
>
> Rick
>
>
> On Mon, Jun 16, 2008 at 2:27 PM, P Romain ARSlist
> <[EMAIL PROTECTED]> wrote:
>
> **
>
>
> The DSL only applies to software.
>
> ?
>
> The Foundation/Topology Discovery documentation includes a BMC best
> practice categorisation you might like to use as a starting point for
> hardware CIs.
>
> ?
>
> Cheers
>
> ?
>
> Peter
>
> ?
>
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
> Sent: 16 June 2008 22:10
> To: arslist@ARSLIST.ORG
> Subject: Re: Product Categorizations
>
>
>
> ?
>
> ** The last time I installed it was a couple of hours including the
> transfer from the staging form to the DSL forms.
>
>
> -Original Message-
> From: Kathy Morris <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Mon, 16 Jun 2008 4:47 pm
> Subject: Product Categorizations
>
>
> ** Hi,
>
> We are trying to build a list of Product Categorizations and we are
> getting new Remedy resources so our team does not have the DSL install as
> high priority right now.? Is there somewhere I can get a list of
> recommended Product Categorizations??I went thru the Technical Guides and
> I found a?Best Practice List for Operational Categorizations.? About how
> long does it take to install the DSL on Dev - is there any serious
> impact???
>
>
>
>
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>
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>
>
>
>
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>
>
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>
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>
>
>
>
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>
>
>
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Re: Unable to retrieve data from a form

[Brian Gillock]

Ankur,

Try turning off the table refreshes on open and see if it
still takes a long time.  If it's the tables, then you need to look at your
table qualifications and try to slim the results down or chunk them.  And
what I would do if it is the blobs that's causing your problem is move them
off to another table with an ID field to reference them.  But, I'm
relatively new to this game, so I'm sure there are other, better ways.

 

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati
Sent: Wednesday, June 18, 2008 3:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Unable to retrieve data from a form

 

** 

Hi Guys,

 

Another thing which I forgot to mention, the status bar at the bottom does
show that it found the record and it gets stuck saying "Refreshing table up
to Administrator`s limit"

 

 

Ankur

 

  _  

From: Ankur Gulati 
Sent: 18 June 2008 03:30 PM
To: 'arslist@ARSLIST.ORG'
Subject: Unable to retrieve data from a form

Hi Listers,

 

We have a form which has 5 BLOB fields. There are around 67000 records and
it takes around 3-4 hrs to search for a single record. I search on the
request_id. We do have couple of other indexes in place apart on Request ID
field.

 

The actual workflow is that an AL does a push field and creates a new record
in a form and then second Set field is fired in same AL which opens this new
record in modify window. So this is where it fails to open this new record
and even if I open the form and search for any record it takes forever to
show up and usually it freezes.

 

I have rebuild the indexes but no improvement. On another form without no
BLOB data and 100+ fields, it takes less than a sec to search a record.

 

Logs doesn't show anything. AL, SQL and filter log just shows the perfect
creation of new record and then on Display it does show the opening of the
form in SET Operation. 

 

What all should I check? 

 

ARS. 7.0 Patch 5

DatabaseOracle 9i

 

 

Regards

Ankur

 

 

 

 

 

 

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Re: Self-Employed Remedy Professionals

[Brian Gillock]

Ditto.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 18, 2008 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Self-Employed Remedy Professionals

 

** I do - have for almost 2 years now.

Rick

On Wed, Jun 18, 2008 at 3:05 PM, Gary Opela (Corporate)
<[EMAIL PROTECTED]> wrote:

** 

I'm just curious, how many of you do your own independent thing with remedy?

 

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

 

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Re: Trying to Load Assets into CMDB/Asset Inventory

[Brian Gillock]

Another option is the Atrium Integration Engine.  It allows you to map
directly into CMDB classes as well as normal AR forms.  It will map from
flat files or other databases.  I'm pulling asset data from SQL Server into
Remedy.  I would caution you however, the AIE is incredibly temperamental.
But when it works it's really easy. 

I have found it a good idea to create a staging dataset from the CMDB
console, and then setup a reconciliation job to move the data it into your
production dataset.  This allows you to import from multiple data sources
and configure precedences. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Friday, June 20, 2008 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Load Assets into CMDB/Asset Inventory

Hi Claire,

I thought about importing directly into the AST form first but I get a
little paranoid moving any data directly from a spreadsheet to a system
form I like to stage it to make sure that all the data is clean.  Also I
was hoping to automate this process for when we receive new equipment
and for inventory moves.  Importing works great for the first load but I
don't think it will work well in the long run when I just need update
and asset.

How do you update your asset locations changes and such?

Thank you,
Lou

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Friday, June 20, 2008 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Load Assets into CMDB/Asset Inventory

I import them directly to the AST:ComputerSystem.  it does the push to
the other forms all on it's own.  

I make sure I set several of the hidden/background fields and it works
well.  

I did about 34K assets this way!

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Friday, June 20, 2008 1:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to Load Assets into CMDB/Asset Inventory

We loaded our assets into the system.  It isn't easy but first import
into the BMC_CORE:BMC-BaseElement Form and then export out into an arx
file each Class ID -  So you may have BMC_CORE:BMC-Equipment,
ComputerSystem etc.  Then you import each individual one into
corresponding form - example Equipment goes into the
BMC_CORE:BMC_Equipment_ form and Printer go into the
BMC:CORE_BMC_Printer_ and BMC:CORE_BMC_HardwareSystemComponent_  Form.
Use the Update Existing Record when importing into this form.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio
Sent: Friday, June 20, 2008 1:38 PM
To: arslist@ARSLIST.ORG
Subject: Trying to Load Assets into CMDB/Asset Inventory

Hi List,

I am hoping someone can help me out.   I am in the process of trying to 
load our Server Assets into Remedy Asset Inventory and into the CMDB.
We 
are running CMDB v 2.0 and our AR apps are v 7.0.1 patch 006, on Windows

2003 Server and MS SQL 2005.

I have a csv file listing out our server assets; I've loaded the data
from 
the csv into a custom form via the Remedy Import Tool.   I've then
created 
a Filter to "Push" the data from the custom form into the 
AST:ComputerSystem form.

I am receiving the following error message when the Filter fires:

The Product Categorization Tiers, Product Name and Manufacturer
combination 
is not valid.  Please use the menus provided for these fields to select 
this information. (ARERR 44901)

I did create the Categorization Tiers, Product Name and Manufacturer
fields 
on the custom form as Character fields and I am trying to "Push" the
data 
from these fields to the corresponding fields on AST:ComputerSystem.  I
am 
using the same Name Values for the above fields in the custom form that
are 
being used on the AST:ComputerSystem form.   So I thought that this
should 
work fine.

If I am reading the error right, I guess I should have created selection

fields instead of character ones on the custom form and use the same
Name 
Values for each field.  But I would have to think there must be an
easier 
way of getting this data into the system.

I noticed that the same fields in question are character fields on the 
BMC.Core:BMC_ComputerSystem - Join form.  Should I have the Filter
"Push" 
to this form instead of the AST:ComputerSystem form?   If I do "Push" to

the BMC form will I see the data in the AST form once the Reconciliation

Engine runs?

I've also recently downloaded the AIE product, should I be using that 
instead of the Import Tool & Filter process?

Any suggestions will be very helpful.

Thank you,
Lou


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Re: Issue with AIE and Oracle

[Brian Gillock]

Hey Howard, I'm afraid I don't have any tidbits regarding Oracle, but having
been brutalized by the AIE over the past 3 days, I can tell you that patch 2
isn't very cooperative.  I have finally had success by dropping back to
patch 1.  This may not help you, but I figured it can't hurt to share my
experience.

 

Good Luck!

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Saturday, June 21, 2008 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with AIE and Oracle

 

** 

Happy weekend to all,

 

I have tried everything I can think of and BMC as well, it might be a bug of
some kind.

 

Using the command line it work.

 

I will post was BMC comes back with.

 

Howard

On Thu, Jun 19, 2008 at 6:08 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 

Have you entered your oracle configurations correctly in the helper utility
that is bundled with AIE? Oracle home, SID, username, password??

 

Joe

 

- Original Message 
From: Howard Richter <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, June 19, 2008 9:49:51 AM
Subject: Issue with AIE and Oracle

** 

Good morning all,

 

I have the newest release of AIE and I am trying to get it to talk to a
remote oracle database. The Server is 7.1 patch 3 and using MSSQL. 

 

I have installed the 10g client and can talk to the remote Oracle system
using sqlplus from the box where the arserver is running.

 

There is nothing in any log that I can find, that shows any attempt of the
AIE trying to connect to the Oracle database. 

 

I did try setting up the AIE to talk to a MSSQL database and that worked.

 

I am starting to wonder if, you can only talk to a database that the server
talks to (for example in my case only MSSQL, since that is what the server
is talking to).

 

Any ideas, as of yet BMC support has had non.

 

Howard

 



-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = [EMAIL PROTECTED]
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Re: Integer field sequence number

[Brian Gillock]

Ravi,
Look at $LASTID$ keyword or the nextid field found in arschema.

Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ravi
Sent: Monday, June 23, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Integer field sequence number

Hi: I have a integer field in a form. I want this field to be populated 
with a number when a record is created and the number increasing by 1 
for each new record. Like a sequence generator. Is there something 
out-of-box field? or do I  have to build some workflow for this to happen?

TIA
Ravi


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SQL Server huge translogs and very poor performance

[Brian Gillock]

Hey Listers,

Does anyone have any tips for maintaining transaction logs
in SQL Server?  Ours seem to growing at an insane rate and nothing our DBAs
are doing is helping at all.  And I'm continually getting time outs when
trying to save workflow.  And that is without any users.  There is nothing
special setup in development and I can do a backup, truncating the logs and
that helps for a while.  In production, however, we have log mirroring setup
for DR purposes.  It's killing me.  The DB and AR box are both on their own
dual quad core servers with 4GB RAM, so I don't think it's a resource issue.
Any advice is appreciated.

 

Thanks!

Brian

 

 


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Push to External DB

[Brian Gillock]

Hey Listers,

I'm hoping this is an easy question that only I don't know
the answer to.  Is there a way to push data into an external database (SQL
Server 2005) without using a view form or web service?  I don't want to use
a view form because of the maintenance associated with it.  

 

Thanks!

Brian

 

 


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Re: Push to External DB

[Brian Gillock]

Thank you Guillaume, but I looked at that and am not finding how to specify
the external server.  The docs made it sound like you could do that too, and
I've been looking.  I'm guessing there is some kind of configuration
required to be able to specify the external DB.  Can you point me in the
right direction please?

 

Thanks!

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 25, 2008 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Push to External DB

 

** 

A direct SQL statement from a filter should work, provided the aradmin
account in the Remedy database has access/permissions to the other database

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Brian
Gillock
Sent: Wed 06/25/08 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Push to External DB

Hey Listers,

I'm hoping this is an easy question that only I don't know
the answer to.  Is there a way to push data into an external database (SQL
Server 2005) without using a view form or web service?  I don't want to use
a view form because of the maintenance associated with it. 



Thanks!

Brian







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Re: Push to External DB

[Brian Gillock]

Thank you Luisa.  Not to be difficult, but I have a link setup for a separate 
view form integration, and that server/link does not show in the drop down for 
direct sql.  I had the DBA use the instructions from the ARS Integrating w/ 
plugins and third-party document.  Is there something else needed.  I’m not a 
DBA, nor do I have admin access outside of what is needed by Remedy.  Which is 
one reason I wanted to avoid additional maintenance points for the DBAs.   But, 
if it’s necessary, then so be it.  

 

Thanks!

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Luisa Carena
Sent: Wednesday, June 25, 2008 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Rif: Re: Push to External DB

 

You have to define on SQL server Enterprise Manager a linked server - see SQL 
manual.

ciao



Luisa Carena
Gestione Postazioni Periferiche e Asset
SGS BP
Gruppo Banco Popolare di Verona e Novara
via Negroni 12 - 28100 Novara
Tel: 0321-663995
Email: [EMAIL PROTECTED]
Brian Gillock <[EMAIL PROTECTED]> - 25/06/2008 17.31
Inviato da: "Action Request System discussion list(ARSList)" 

Per favore, rispondere a
arslist@ARSLIST.ORG
Per: arslist@ARSLIST.ORG
CC: 
Oggetto: Re: Push to External DB


** 
Thank you Guillaume, but I looked at that and am not finding how to specify the 
external server. The docs made it sound like you could do that too, and I’ve 
been looking. I’m guessing there is some kind of configuration required to be 
able to specify the external DB. Can you point me in the right direction please?

Thanks!
Brian

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Guillaume Rheault
Sent: Wednesday, June 25, 2008 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Push to External DB

** 

A direct SQL statement from a filter should work, provided the aradmin account 
in the Remedy database has access/permissions to the other database

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Brian Gillock
Sent: Wed 06/25/08 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Push to External DB

Hey Listers,

I'm hoping this is an easy question that only I don't know
the answer to. Is there a way to push data into an external database (SQL
Server 2005) without using a view form or web service? I don't want to use
a view form because of the maintenance associated with it. 



Thanks!

Brian






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La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' 
sopra quale destinatario o ad eventuali altri soggetti 
autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali 
e riservate, la cui comunicazione o diffusione a terzi
e' proibita, salvo che non sia stata espressamente autorizzata.Se avete 
ricevuto questa comunicazione per errore, Vi preghiamo di darne
immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri 
supporti.


 


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Re: Push to External DB

[Brian Gillock]

Oh, I get it now!  Thank you both!  Sorry, I can be a little dense
sometimes.  So the command is issued through ARSystem via the fully
qualified dblink name to the external DB.  Sweet!  Thanks again!!!

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 25, 2008 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Push to External DB

 

** 

With this option, there will be some minimal maintenance on the DB side of
things: the set up of the linked server, and setting any permissions to the
aradmin user on the target table.

These things are managed/maintained/migrated outside of Remedy, since they
are at the database level, so that's something to consider when testing or
setting up a new environment (QA, stating, etc) or making sure your
environments "match".

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Brian
Gillock
Sent: Wed 06/25/08 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Push to External DB

Thank you Luisa.  Not to be difficult, but I have a link setup for a
separate view form integration, and that server/link does not show in the
drop down for direct sql.  I had the DBA use the instructions from the ARS
Integrating w/ plugins and third-party document.  Is there something else
needed.  I'm not a DBA, nor do I have admin access outside of what is needed
by Remedy.  Which is one reason I wanted to avoid additional maintenance
points for the DBAs.   But, if it's necessary, then so be it. 



Thanks!



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luisa Carena
Sent: Wednesday, June 25, 2008 9:02 AM
To: arslist@ARSLIST.ORG
Subject: Rif: Re: Push to External DB



You have to define on SQL server Enterprise Manager a linked server - see
SQL manual.

ciao



Luisa Carena
Gestione Postazioni Periferiche e Asset
SGS BP
Gruppo Banco Popolare di Verona e Novara
via Negroni 12 - 28100 Novara
Tel: 0321-663995
Email: [EMAIL PROTECTED]
Brian Gillock <[EMAIL PROTECTED]> - 25/06/2008 17.31
Inviato da: "Action Request System discussion list(ARSList)"

Per favore, rispondere a
arslist@ARSLIST.ORG
Per: arslist@ARSLIST.ORG
CC:
Oggetto: Re: Push to External DB


**
Thank you Guillaume, but I looked at that and am not finding how to specify
the external server. The docs made it sound like you could do that too, and
I've been looking. I'm guessing there is some kind of configuration required
to be able to specify the external DB. Can you point me in the right
direction please?

Thanks!
Brian

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: Wednesday, June 25, 2008 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Push to External DB

**

A direct SQL statement from a filter should work, provided the aradmin
account in the Remedy database has access/permissions to the other database

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Brian
Gillock
Sent: Wed 06/25/08 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Push to External DB

Hey Listers,

I'm hoping this is an easy question that only I don't know
the answer to. Is there a way to push data into an external database (SQL
Server 2005) without using a view form or web service? I don't want to use
a view form because of the maintenance associated with it.



Thanks!

Brian







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Re: Mid-Tier Problem...

[Brian Gillock]

Richard,

I had a similar issue and it turned out that Tomcat didn't
install properly during the Mid Tier install.  Didn't show any errors, just
didn't install.  After much troubleshooting it turned out that the version
of Tomcat I installed (can't recall of the top of my head) didn't like
spaces in the environments TEMP path.  After I changed the TEMP path to
C:\temp Tomcat installed fine and then I was able to reinstall the Mid Tier
and all was good.

 

HTH,

Brian

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, June 25, 2008 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Problem...

 

** 

Thanks for the reply.I did the netstat but there didn't seem to be anything
that

was at :8080  .  It looks like IIS might be using port 80 for the default
web page.

Since the Tomcat "welcome" page won't display would that mean that there's

a Tomcat issue rather than an IIS issue? I followed the BMC midtier install
manual

but found there was no errors/troubleshooting section in the manual. 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, June 25, 2008 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier Problem...

 

** 

Make sure IIS isn't using that port either.  It shouldn't by default, but if
you didn't set up IIS I would check it.

 

Also, if you think something else may be using port 8080 (which I can't tell
from your email), the easiest way to check is by running netstat -b from a
command prompt, and looking through the output to see what executable is
using port 8080.

 

Thanks,

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Wednesday, June 25, 2008 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier Problem...

 

** 

I've installed the latest mid-tier on a windows 2003 R2 server - the
installation

went with no errors shown. Selected the IIS and Tomcat options. When I went

to click on the Tomcat "welcome" screen it errors out here
http://127.0.0.1:8080/

with a "can't find" page. I edited the c:\program files\Apache Software
Foundation\

Tomcat-5.5.17\conf\server.xml file to be sure the 8080 port stuff is
enabled. Thank you.

 

System is 7.1

Tomcat is 5.5

Tomcat/Java Memory is initial 512, Max 1024 

 

Server is a virtual server

 

 

 

 

 


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Re: SQL Server huge translogs and very poor performance

[Brian Gillock]

Thank you all for the great suggestions.  I have forwarded them on to the
engineers that maintain the systems.  "Mongo only pawn in game of life."
I'm just a dirt bag contractor playing with someone else's toys.  But
seriously, I really appreciate everyone's input!!!

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Tuesday, June 24, 2008 8:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Server huge translogs and very poor performance

 

** 

What kind of disk subsystem is your database on? Faster the better. But also
make sure your transaction log is on a completely separate set of physical
disks than your data file. That way they won't contend for the same
resources. If possible, keep the paging file and the OS on their own
dedicated disk(s) too.

 

And what RAID configuration are you using? 

 

Chad Hall  
(501) 342-2650

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter
Sent: Tuesday, June 24, 2008 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Server huge translogs and very poor performance

 

This may be obvious but you didn't specify what version of SQL, etc.  At a
minimum, you do have daily transaction log backups running right?  Unless
you back up the logs on a regular basis (at least daily), they will continue
to grow and degrade performance.  Since you don't get backups by default
when you create a database, it is easy to overlook.

 

Second; we found one of our servers was set up with a very restrictive and
fixed Virtual Memory setting (paging file).  You may want to check that and
increase it if needed.

 

Since your servers are only 4GB, AWE memory allocation shouldn't be a
factor.  When you are running more than 4GB, turning that on helps a lot.

 

If you have regular transaction log backups, the recommendation below makes
a lot of sense since you need to try and determine what is causing the rapid
growth.

 

Craig Carter

Software Engineer, RSP

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Monday, June 23, 2008 5:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Server huge translogs and very poor performance

 

About the only tip I can give you is this.  Give yourself enough room for
your transaction logs.  They are growing for a reason...you could try
turning on sql logging to see what your server is busy doing because the
logs shouldn't be growing if your app isn't doing anything.  Your DBA should
be able to tell you who is connected to the db, and your sql logs should be
able to tell you who is making modifications to what values.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Monday, June 23, 2008 5:23 PM
To: arslist@ARSLIST.ORG
Subject: SQL Server huge translogs and very poor performance

** 

Hey Listers,

Does anyone have any tips for maintaining transaction logs
in SQL Server?  Ours seem to growing at an insane rate and nothing our DBAs
are doing is helping at all.  And I'm continually getting time outs when
trying to save workflow.  And that is without any users.  There is nothing
special setup in development and I can do a backup, truncating the logs and
that helps for a while.  In production, however, we have log mirroring setup
for DR purposes.  It's killing me.  The DB and AR box are both on their own
dual quad core servers with 4GB RAM, so I don't think it's a resource issue.
Any advice is appreciated.

 

Thanks!

Brian

 

 

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Re: Change Status of Multiple People Records

[Brian Gillock]

Try a search and Modify All.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of versicle
Sent: Friday, June 27, 2008 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Change Status of Multiple People Records

I have about 300 People records that I need to change the status of to
Delete. I've tried running an escalation but apparently ARESCALATOR doesn't
have the correct permissions to modify that field. Any suggestions?
-- 
View this message in context:
http://www.nabble.com/Change-Status-of-Multiple-People-Records-tp18160853p18
160853.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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OT: ACD Integration

[Brian Gillock]

Hey List,

We are working on an integration with Apropos 6.5.1.  In our
script that pops the incident form and performs a query, we are getting
extra qualifications in it.  The query we are passing is 'Incident*+ =
"INC0003" which as the API docs state works in the advanced search
bar.  The function we are using is 

 

Set EntryList = ARForm.Query(query)

 

When I view the SQL logs, it is actually querying as follows:

SELECT
T983.C1,C100161,C10,C7,C100164,C100169,C100018,C1000
19,C100082,C100560,C103009,C100869,C100217,C1002
18 FROM T983 WHERE ((T983.C100161 = 'INC0003') AND
(T983.C301788500 = 'SYS:SLM:EventSchedule_Clone') AND (T983.C301610100 =
'SYS:SLM:Measurement_Clone') AND (T983.C100161 = 'INC0003'))
ORDER BY 2 DESC, 1 ASC

 

 

Which is causing a type mismatch error, can't search text in a varchar.
When I remove the extra qualification and run the query from the SQL console
it works.  Can someone tell me why it's adding..

AND (T983.C301788500 = 'SYS:SLM:EventSchedule_Clone') AND (T983.C301610100 =
'SYS:SLM:Measurement_Clone') AND (T983.C100161 = 'INC0003'))
ORDER BY 2 DESC, 1 ASC

 

 

Windows Server 2003

SQL Server 2005

ARS 7.1 patch 2

ARUser 7.1

 

 

Thank you!

Brian

 


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Re: OT: ACD Integration

[Brian Gillock]

You nailed it Carey!  Thank you!!!  Now off to the ER to have my forehead
bandaged.  :P

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, June 30, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: ACD Integration

Brian,

Just a guess

In the User tool, turn on Active Link logs. You likely have workflow
that is setting additional fields with some value on "Query".

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Mon, Jun 30, 2008 at 12:44 PM, Brian Gillock
<[EMAIL PROTECTED]> wrote:
> **
>
> Hey List,
>
> We are working on an integration with Apropos 6.5.1.  In
our
> script that pops the incident form and performs a query, we are getting
> extra qualifications in it.  The query we are passing is 'Incident*+ =
> "INC0003" which as the API docs state works in the advanced search
> bar.  The function we are using is
>
>
>
> Set EntryList = ARForm.Query(query)
>
>
>
> When I view the SQL logs, it is actually querying as follows:
>
> SELECT
>
T983.C1,C100161,C10,C7,C100164,C100169,C100018,C1000
19,C100082,C100560,C103009,C100869,C100217,C1002
18
> FROM T983 WHERE ((T983.C100161 = 'INC0003') AND
(T983.C301788500
> = 'SYS:SLM:EventSchedule_Clone') AND (T983.C301610100 =
> 'SYS:SLM:Measurement_Clone') AND (T983.C100161 = 'INC0003'))
> ORDER BY 2 DESC, 1 ASC
>
>
>
>
>
> Which is causing a type mismatch error, can't search text in a varchar.
> When I remove the extra qualification and run the query from the SQL
console
> it works.  Can someone tell me why it's adding..
>
> AND (T983.C301788500 = 'SYS:SLM:EventSchedule_Clone') AND (T983.C301610100
=
> 'SYS:SLM:Measurement_Clone') AND (T983.C100161 = 'INC0003'))
> ORDER BY 2 DESC, 1 ASC
>
>
>
>
>
> Windows Server 2003
>
> SQL Server 2005
>
> ARS 7.1 patch 2
>
> ARUser 7.1
>
>
>
>
>
> Thank you!
>
> Brian


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Email Engine Problem

[Brian Gillock]

Hey Listers...
I just installed the email engine on my laptop. I created a gmail account, for 
testing. I configured inbound and outbound mailboxes to use the gmail account. 
I performed the test as described in the Email Engine Installation and Setup. I 
see the messages in AR System Email Messages, but they aren't going anywhere. I 
restarted the laptop and even restarted the EE. No joy.

I'm not getting any errors in AR System Email Error Logs or in arerror.log and 
no errors during install. It simply appears to be doing nothing.

NAME: outgoing
FUNCTION: Outgoing
STATUS: Enabled
TYPE: SMTP
POLLING: 1
SSL: No
SERVER: 66.249.83.19
PORT: 25


Any ideas would be greatly appreciated!

Thanks!
Brian


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Re: Email Engine Problem

[Brian Gillock]

Yes, Norm.  I have Outlook setup with two accounts running on the same
laptop.  Good thought though, I hadn't gone there.  Thanks.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Tuesday, September 25, 2007 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Problem

You're sure port 25 outbound is open at your firewall?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Tuesday, September 25, 2007 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine Problem

** 
Hey Listers...
I just installed the email engine on my laptop. I created a gmail
account, for testing. I configured inbound and outbound mailboxes to use
the gmail account. I performed the test as described in the Email Engine
Installation and Setup. I see the messages in AR System Email Messages,
but they aren't going anywhere. I restarted the laptop and even
restarted the EE. No joy. 

I'm not getting any errors in AR System Email Error Logs or in
arerror.log and no errors during install.  It simply appears to be doing
nothing.

NAME: outgoing
FUNCTION: Outgoing
STATUS: Enabled
TYPE: SMTP
POLLING: 1
SSL: No
SERVER: 66.249.83.19
PORT: 25

 

Any ideas would be greatly appreciated!


Thanks!
Brian 
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Re: Email Engine Problem

[Brian Gillock]

Thanks Brian.  I changed it.  I was using the mail.gmail.com ip address.
However that doesn’t seem to have done anything.  The one thing that bothers
me most is that I’m not getting any errors anywhere.  Makes me thing it’s
just not doing anything.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Baker (bbaker2)
Sent: Tuesday, September 25, 2007 3:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Problem

 

** 

Make sure the server address pointing to smtp.gmail.com.

 

-Brian

 

   _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Tuesday, September 25, 2007 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine Problem

** 

Hey Listers...

I just installed the email engine on my laptop. I created a gmail account,
for testing. I configured inbound and outbound mailboxes to use the gmail
account. I performed the test as described in the Email Engine Installation
and Setup. I see the messages in AR System Email Messages, but they aren't
going anywhere. I restarted the laptop and even restarted the EE. No joy. 

I'm not getting any errors in AR System Email Error Logs or in arerror.log
and no errors during install.  It simply appears to be doing nothing.

NAME: outgoing
FUNCTION: Outgoing
STATUS: Enabled
TYPE: SMTP
POLLING: 1
SSL: No
SERVER: 66.249.83.19
PORT: 25

 

Any ideas would be greatly appreciated!


Thanks!
Brian 

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7:09 PM


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7:09 PM
 

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Re: Email Engine Problem

[Brian Gillock]

Thank you Jason.  But I’m not using SSL.  But that’s a great link to have.
Thanks!

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Tuesday, September 25, 2007 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Problem

 

** 

I have the following config in my OL client for sending/receiving Gmail
messages.

 

POP Address: pop.gmail.com

SMTP Address: smpt.gmail.com

Incoming server (POP3) port: 995

Outgoing server (SMTP) port: 465

Both are set to use SSL.

 

I believe this is a link to the Google page on setting up the connections
for SMTP/POP but it is blocked here on base so I can’t confirm.

HYPERLINK
"http://mail.google.com/support/bin/answer.py?hl=en&answer=13276"http://mail
.google.com/support/bin/answer.py?hl=en&answer=13276

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Baker (bbaker2)
Sent: Tuesday, September 25, 2007 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Problem

 

** 

Make sure the server address pointing to smtp.gmail.com.

 

-Brian

 

   _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Tuesday, September 25, 2007 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Email Engine Problem

** 

Hey Listers...

I just installed the email engine on my laptop. I created a gmail account,
for testing. I configured inbound and outbound mailboxes to use the gmail
account. I performed the test as described in the Email Engine Installation
and Setup. I see the messages in AR System Email Messages, but they aren't
going anywhere. I restarted the laptop and even restarted the EE. No joy. 

I'm not getting any errors in AR System Email Error Logs or in arerror.log
and no errors during install.  It simply appears to be doing nothing.

NAME: outgoing
FUNCTION: Outgoing
STATUS: Enabled
TYPE: SMTP
POLLING: 1
SSL: No
SERVER: 66.249.83.19
PORT: 25

 

Any ideas would be greatly appreciated!


Thanks!
Brian 

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it___ 

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it___ 

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7:09 PM


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Checked by AVG Free Edition. 
Version: 7.5.488 / Virus Database: 269.13.30/1029 - Release Date: 9/24/2007
7:09 PM
 

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Re: Email Engine Problem

[Brian Gillock]

Thank you Susan.  Running the batch file showed me what the problem was.
Apparently when I rehosted my machine I didn’t catch all the configs and the
EE is trying to connect to the old hostname.

 

Thanks all!

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, September 25, 2007 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine Problem

 

** 

Knowledge base entry KM-00011522 may help starting email.

 

My email engine stops periodically.  I'm just trying to set up what I
thought was going to be easy email and it's turning into hassle email.  If I
do something in my testing that it doesn't like it then stops sending emails
altogether.  I also cannot seem to get html templates to send. 

 

I found just stop/start on the email service didn't work.  I had to do the
emailstart bat file.

 

Good luck,

Susan

 

On 9/25/07, Brian Gillock mailto:[EMAIL PROTECTED]"[EMAIL PROTECTED]> wrote: 

** 

Hey Listers...

I just installed the email engine on my laptop. I created a gmail account,
for testing. I configured inbound and outbound mailboxes to use the gmail
account. I performed the test as described in the Email Engine Installation
and Setup. I see the messages in AR System Email Messages, but they aren't
going anywhere. I restarted the laptop and even restarted the EE. No joy. 

I'm not getting any errors in AR System Email Error Logs or in arerror.log
and no errors during install.  It simply appears to be doing nothing.

NAME: outgoing
FUNCTION: Outgoing
STATUS: Enabled
TYPE: SMTP
POLLING: 1
SSL: No
SERVER: HYPERLINK "http://66.249.83.19/"; \n66.249.83.19
PORT: 25

 

Any ideas would be greatly appreciated!


Thanks!
Brian 

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7:09 PM


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Checked by AVG Free Edition. 
Version: 7.5.488 / Virus Database: 269.13.30/1029 - Release Date: 9/24/2007
7:09 PM
 

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Re: $PROCESS$ Set Fields

[Brian Gillock]

What kind of field are you putting the info into?  Maybe it's the field that
has the limit?


Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arthurj
Sent: Friday, September 28, 2007 11:56 AM
To: arslist@ARSLIST.ORG
Subject: $PROCESS$ Set Fields

Hi,
I am trying to do a Set Field Action for a Field - Qualifier with $PROCESS$
cat /tmp/a.out and when the content of file a.out is more than around 4K,
Qualifier field contains only the first 4K of file a.out.
Is this some limitation on a $PROCESS$ command?

Thanks,
AJ 
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Re: $PROCESS$ Set Fields

[Brian Gillock]

I’m having a similar issue on an Oracle database, but instead of truncating,
mine is rejecting completely.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, September 28, 2007 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: $PROCESS$ Set Fields

 

** 

Some databases have column limitation. Is this an Oracle database? Oracle
databases generally shouldn't have column limitations as they would store 0
length fields in a CLOB field.

 

What's your database? You might want to check up with your DBA if your
database allows for more than 4k worth of data in that field..

 

Joe D'Souza

 

-Original Message-
From: Action Request System discussion list(ARSList) [HYPERLINK
"mailto:arslist@ARSLIST.ORG"mailto:[EMAIL PROTECTED] Behalf Of arthurj
Sent: Friday, September 28, 2007 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: $PROCESS$ Set Fields


I am setting the value into Field - Qualifier which is unlimited (zero
length at DB)


Brian Gillock-2 wrote:
>
> What kind of field are you putting the info into?  Maybe it's the field
that has the limit?
>
>
> Brian
>
> -Original Message-
> From: Action Request System discussion
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Re: Push Fields and Appeding

[Brian Gillock]

It will overwrite it unless you concatenate to it.

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, October 24, 2007 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Push Fields and Appeding

 

** 

Is it possible to append a character field with a Push Fields action?
(Filter or Active Link).  Or will it just overwrite it every time?

Thanks in advance! 

Lisa Kemes 
AR System Developer 
Tyco Electronics 
717-810-2408 tel 
717-810-2124 fax 
[EMAIL PROTECTED] 

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Server to Server data transfer without DSO

[Brian Gillock]

Background:  I need to send several forms (data) back and forth between two
servers.  I'm not using, nor can I use DSO.  The first solution I came up
with was to create a table field and using the advanced feature (Table
Property tab), dynamically set the server and form names.  I also used the
form I was moving as the Sample Form.  This solution worked fine when I used
an individual table field for each form I wanted to move.  I simply did a
set fields for the server and form name from the "remote" server and
refreshed my table field and, viola.data.  Then I just walked through the
table and pushed the data to the corresponding "local" form.  This worked as
I expected. 

 

The number of forms grew and is unmanageable with multiple tables.  So I
went through all my forms and noted every fieldID and field type I would
need to move and then created a backend form with all necessary fields.  I
then created table field (let's call this Table Field A) using my backend
form to create the columns.  Again I used the advanced capabilities for
server, form, and external qualifications.

 

Problem:  Besides the RequestID, I'm only getting one column of data in
Table Field A for any of my forms.

 

Troubleshooting Steps:  Ensured all fieldIDs and types matched.  I also
slapped on a table field (Table Field B) using one of the larger forms (Form
C) as the sample form and then stopped my processing after the first form
with multiple columns.  Table Field A still only contained one column's
worth of data, but Table Field B had both columns of data (the field ids
matched).  Huh?

 

Recap:  Table Field A, with 10 columns pulling from Form A (which has 2
columns of data I need) only receives 1 column of data plus Request ID.
While Table Field B, with its 8 columns pulling from Form A received both
columns I was looking for plus Request ID.  The only difference is the
sample form used in the table properties.

 

 

 

Thank you for any ideas or suggestions,

 

Brian


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Re: ITSM 7 and the Mystery of the Disappearing Reports

[Brian Gillock]

And if you did localize, make sure you install patch 3 if you use online
help for your applications.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, May 11, 2007 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 and the Mystery of the Disappearing Reports

This is a multi-part message in MIME format.

--_=_NextPart_001_01C793FE.7E7A8E9B
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Did you localize your server or the application - that has always had
the effect of "hiding" the canned reports because they have inconsistent
Locale data... null, en, or en_US.  They have to match the server locale
to be seen in the consoles.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/=20

  _ =20

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky
Sent: Friday, May 11, 2007 1:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 and the Mystery of the Disappearing Reports


** In the reporting console


On 5/11/07, Joe DeSouza <[EMAIL PROTECTED]> wrote:=20

**=20
So where did you find them missing? I'm not quite sure I
understand your question..
=20
=09
- Original Message 
From: Emad Zaky < [EMAIL PROTECTED]
 >
To: arslist@ARSLIST.ORG
Sent: Friday, May 11, 2007 1:50:58 PM
Subject: ITSM 7 and the Mystery of the Disappearing Reports=20
=09
**=20
Hello All,
=20
I installed AR 7.0.2, Incident, Problem and Change (7 patch2).
At every stage of the installation I took a back up and checked the
applications. Solaris 10, Oracle 10g
=20
I checked the reports after installing incident, Problem and
they were ok. After installing Change all the reports disappeared and
the Change reports are now present. I went to the report form and all
the reports are present including incident and Problem.=20
=20
So, Dear Listers, Can anyone solve the mystery of the
disappearing reports?!!
=20
=20
Regards,
Emad M. Zaky
*Wondering why BMC Didn't make an easier, quicker and better
installation*
=09
=09
  _ =20

Yahoo! oneSearch: Finally, mobile search that gives answers
 , not web links.=20
__20060125___This posting was submitted with
HTML in it___


__20060125___This posting was submitted with HTML in
it___=20


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Content-Transfer-Encoding: quoted-printable

**





Did you localize your server or the application =
- that has=20
always had the effect of "hiding" the canned reports because they have=20
inconsistent Locale data... null, en, or en_US.  They have to match =
the=20
server locale to be seen in the consoles.
Christopher Strauss, Ph.D.Remedy Database=20
AdministratorUniversity of North Texas Computing Centerhttp://remedy.unt.edu/helpdesk/";>http://remedy.unt.edu/helpdesk/<=
/A>=20



From: Action Request System =
discussion=20
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Emad=20
ZakySent: Friday, May 11, 2007 1:46 PMTo:=20
arslist@ARSLIST.ORGSubject: Re: ITSM 7 and the Mystery of the =

Disappearing Reports
** In the reporting console
On 5/11/07, Joe=20
DeSouza [EMAIL PROTECTED]> =
wrote:=20
**=20

  
  
  
  So where did you find them missing? I'm not quite sure I =
understand your=20
  question.. 
  
  
  -=20
  Original Message From: Emad Zaky =20
  [EMAIL PROTECTED]>To: mailto:arslist@ARSLIST.ORG"=20
  target=3D_blank>arslist@ARSLIST.ORGSent: Friday, May 11, 2007 =
1:50:58=20
  PMSubject: ITSM 7 and the Mystery of the Disappearing Reports =
**=20
  Hello All,
   
  I installed AR 7.0.2, Incident, Problem and Change (7 patch2). At =
every=20
  stage of the installation I took a back up and checked the =
applications.=20
  Solaris 10, Oracle 10g
   
  I checked the reports after installing incident, Problem and they =
were=20
  ok. After installing Change all the reports disappeared and the Change =
reports=20
  are now present. I went to the report form and all the reports are =
present=20
  including incident and Problem. 
   
  So, Dear Listers, Can anyone solve the mystery of the =
disappearing=20
  reports?!!
   
   
  Regards,
  Emad M. Zaky
  *Wondering why BMC Didn't make an easier, quicker and better =

  installation*
  
  Yahoo! oneSearc

Re: Deleting records in workflow

[Brian Gillock]

Michael,
Add the RequestID to your table and hide it. Then in your active
link, do a the following Run Process action
@@:Application-Delete-Entry "$SCHEMA$" $colHiddenRequestID$

Cheers,
Brian




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, May 14, 2007 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Deleting records in workflow

This is a multi-part message in MIME format.

--_=_NextPart_001_01C79649.FBC75D99
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Is there a way to delete records in workflow?  I have a table field on a
form that references a sub-form - I want to be able to click an entry in
that table field, press a "Delete" button, and have it delete the
associated record but I don't see a Delete type of action or anything
close in Active Links.  Any ideas?
=20
Thanks in advance,
=20
Michael Durrant
IT Systems Integration Analyst
Division of Information Technology
Idaho Department of Health and Welfare
Share what you know.  Learn what you don't.

=20
=20

The information contained in this email may be privileged, confidential o=
r otherwise protected from disclosure.  All persons are advised that they=
=20may face penalties under state and federal law for sharing this inform=
ation with unauthorized individuals.  If you received this email in error=
, please reply to the sender that you have received this information in e=
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**





Is ther=
e a way to=20
delete records in workflow?  I have a table field on a form that ref=
erences=20
a sub-form - I want to be able to click an entry in that table field, pre=
ss a=20
"Delete" button, and have it delete the associated record but I don't see=
=20a=20
Delete type of action or anything close in Active Links.  Any=20
ideas?
 
Thanks =
in=20
advance,
 
Michael Durrant=
IT=20
Systems Integration Analyst
Division of Information=20
TechnologyIdaho Department of Health and Welfare
Share what you know.  Learn wha=
t you=20
don't.
 
 
The information contained in this email may be privileged, confidential o=
r=20
otherwise protected from disclosure.  All persons are advised that t=
hey may=20
face penalties under state and federal law for sharing this information w=
ith=20
unauthorized individuals.  If you received this email in error, plea=
se=20
reply to the sender that you have received this information in error.&nbs=
p;=20
Also, please delete this email after replying to the sender.=20

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it___

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Re: OT:Humor - Top 10 Things Men Know About Women

[Brian Gillock]

You've got that right Warren!  But knowing what the problem is half the
battle; right?!  :P

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Tuesday, May 15, 2007 3:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women

--=_Part_4916_26932248.1179259774407
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Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline

We KNOW quite a few things about Women

...  It's the understanding that alludes us!


On 5/15/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** Actually, we just didn't want to make Gidd look bad.  :)
>
> *Rick*
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Susan Palmer
> *Sent:* Tuesday, May 15, 2007 12:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT:Humor - Top 10 Things Men Know About Women
>
>
> ** I notice no men are refuting the post . lol  :)
>
> On 5/15/07, Gidd <[EMAIL PROTECTED]> wrote:
> >
> > ** 10:
> > 9:
> > 8:
> > 7:
> > 6:
> > 5:
> > 4:
> > 3:
> > 2:
> > 1:
> >
> > Doh !!
> >
> >
> > Regards=85Gidd
> > __20060125___This posting was submitted with HTML i=
n
> > it___
>
>
> __20060125___This posting was submitted with HTML in
> it___
> __20060125___This posting was submitted with HTML in
> it___
>



--=20
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University
of Washington, or the State of Washington.  They are my own.


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**
We KNOW quite a few things about Women
 
...  It's the understanding that alludes us! 
On 5/15/07, =
Rick Cook [EMAIL PROTECTED]
com> wrote:
**=20

Actually, we just didn't want to make Gidd look bad. =
 :)
 
Rick=20

From: Action Request System discuss=
ion list(ARSList) [mailto:mailto:arslist@ARSLIST.ORG"; target=3D"_blank">[EMAIL 
PROTECTED]
SLIST.ORG
] On Behalf Of Susan PalmerSent: Tuesday, May 15, 200=
7 12:33 PMTo: mailto:arslist@ARSLIST.ORG"; target=3D"_blank">[EMAIL 
PROTECTED]
LIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women 
** I notice no men are refuting the post . lol  :)
On 5/15/07, =
Gidd [EMAIL PROTECTED]
ions.net
> wrote:=20
**=20

10:9:8:7:6:5:4=
:3:2:1: 
 
Doh !!
 

Regards=85Gidd __20060125___Thi=
s posting was submitted with HTML in it___=20
__20060125___This posting was su=
bmitted with HTML in it___ 
__20060125__=
_This posting was submitted with HTML in it___ -- Warren R. Baltimore IIReme=
dy Developer
UW Medicine IT ServicesSchool of MedicineUniversity of Washingt=
onBox 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the Universit=
y of Washington, or the State of Washington.  They are my own.=20
__20060125___This posting was submitted with HTML in
it___

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Re: Win CSV > Linux AIE?

[Brian Gillock]

I'm sure you've thought of and discarded this, but just in case...A crude
method would be a script kicked off by a cron job prior to import.

On Thu, Aug 18, 2011 at 10:50 AM, William Rentfrow <
wrentf...@stratacominc.com> wrote:

> ** **
>
> We have a Windows system that stores some data - we are going to bring that
> data into the CMDB.
>
> The process goes something like this:
>
> 1.) Windows job creates CSV
> 2.) Automated process pushes file to Linux box
> 3.) AIE Imports file
> 4.) Reconciliation, etc….
>
> What I am not sure of is how to deal with the DOS > Unix ascii conversion
> when this is automated.  I normally run the unix command "dos2unix" on CSV
> files prior to AIE imports.  BMC has advised us this is necessary for AIE
> imports to work, and it is in line with everything else on *nix that needs
> DOS ascii files converted.
>
> But this can't be an unusual problem - so has anyone else dealt with this?
>
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> wrentf...@stratacominc.com
> Blog: *www.williamrentfrow.com*
> O 715-592-5185
> C 715-410-8056
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Active Directory Integration Issue with 7.6.04

[Brian Gillock]

Thank you for this, Nathan.  I was having the same issue.  I worked around
it by parsing out the userid when I stored it on my staging form like so:

SUBSTRC($Request ID$, STRSTRC($Request ID$, "|") + 1, LENGTHC($Request ID$))






On Fri, Oct 7, 2011 at 11:42 PM, Uday Joshi  wrote:

> **
>
> Hi Nathan,
>
> ** **
>
> I am also struggling with similar issue. Has BMC given any bug number for
> the same?
>
> ** **
>
> Any workaround possible.
>
> ** **
>
> Best Regards,
>
> ** **
>
> Uday
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker
> *Sent:* Thursday, October 06, 2011 6:32 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Active Directory Integration Issue with 7.6.04
>
> ** **
>
> ** 
>
> Just got a response from BMC Support.  Appears to be a known defect fixed
> in 7.6.04 SP2
>
> ** **
>
> Thanks.  Nate.
>
> ** **
>
> *Nathan Aker*
> ITSM Solution Architect
>
> *McAfee, Inc.*
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Danny Kellett
> *Sent:* Thursday, October 06, 2011 4:31 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Active Directory Integration Issue with 7.6.04
>
> ** **
>
> ** 
>
> Hi,
>
> ** **
>
> Have you tried cn instead of samaccountname?
>
> ** **
>
> Do you have any filters configured in your ARDBC LDAP configuration?
>
> ** **
>
> Kind regards
>
> Danny
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker
> *Sent:* 06 October 2011 21:41
> *To:* arslist@ARSLIST.ORG
> *Subject:* Active Directory Integration Issue with 7.6.04
>
> ** **
>
> ** 
>
> Hello all,
>
> ** **
>
> We’re running into an issue with our Active Directory LDAP integration
> after a recent upgrade and I’m wondering if anyone else has encountered or
> is encountering:
>
> ** **
>
> We have a vendor form leveraging the ARDBC plugin to integrate with Active
> Directory for people data.  The vendor form displays people data, with the
> unique attribute being the samAccountName attribute.  In setting up the
> Vendor form, this attribute was mapped as the Request ID.
>
> ** **
>
> When we were on ARS 7.6.00, when I ran a search against the vendor form I
> would see the samAccountName displayed something like “asmith” for example.
> 
>
> ** **
>
> After the upgrade to 7.6.04, now when I run a search on this vendor form,
> the samAccountName is prefixed with 1|.  So for example, where I saw
> “asmith” before the upgrade I now see “1|asmith”.
>
> ** **
>
> This is obviously an issue as we are trying to map the samAccountName to
> the LoginID field in Remedy.
>
> ** **
>
> ** **
>
> Anyone seen this before or know what feature/configuration is appending the
> 1 on front?
>
> ** **
>
> Thanks.  Nate.
>
> ** **
>
> *Nathan Aker*
> ITSM Solution Architect
>
>
> *McAfee, Inc.*
> 5000 Headquarters Drive
>
> Plano, TX 75024
>
> Direct: 972.963.7611
> Mobile: 469.644.7402
>
> *Web:*www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com>
> 
>
> ** **
>
> [image: Description: cid:image002.jpg@01CC30F2.B6B584F0]
>
> ** **
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> * Please do not print this email unless it is absolutely necessary. *
>
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-- 
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com

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Re: To add user in a group on basis of a flag in "ORACLE"

[Brian Gillock]

Which parts of this do you already have working?  Is the only piece you are
missing the last bit?  If so, I'm thinking escalation.  But I'm fairly new,
so...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nidhi_Cheeku
Sent: Wednesday, May 16, 2007 8:58 AM
To: arslist@ARSLIST.ORG
Subject: To add user in a group on basis of a flag in "ORACLE"

We have an application in which we have some data from ORACLE through feed
run.In this data there is a column "Title".Now, if the title of that person
is "A",then i want to set a particular flag in 'ORACLE'.For a particular
user, if the flag is set in 'ORACLE',then that user needs to be added in a
particular "Permission Group" in Remedy.How to go ahead for this approach? 
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Re: java.lang.OutOfMemoryError: Java heap space

[Brian Gillock]

LJ,
I can't remember for sure off the top of my head and I don't have
the install guides at hand, but I believe the Mid-Tier install guide says to
set the MaxHeapSize to 300K.  If you have the guide, take a look in there.
I might be thinking 7.x also.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Friday, May 18, 2007 2:46 PM
To: arslist@ARSLIST.ORG
Subject: java.lang.OutOfMemoryError: Java heap space

Environment
ServletExec 5.0.0.13
Mid-Tier 6.03.00 patch 021
Windows 2003
Server 6.3 Patch 20

Earlier this week we moved our Mid-Tier to a new box.  Old server is a
1.4GHz with 2GB Ram...new box is 2.6GHz with 4GB Ram.  Both boxes are same
version of software...minimal config (if any) on ServletExec.  On the new
web server we started seeing these errors

[Fri May 18 13:16:36 MDT 2007] java.lang.OutOfMemoryError: Java heap space
[Fri May 18 13:16:36 MDT 2007] ServletExec: caught exception -
java.lang.OutOfMemoryError: Java heap space

About the only thing I have been able to do was restart the entire server to
get it to work again.

I found an article that said to look in the VMSettings.perf file for the
line

maxHeapSize

It recommended increasing its settingwell I did have a VMSettings.perf
file...but it only contained the lines

version=1
systemOut=com.newatlanta.servletexec.SESystemOutputStream
systemErr=com.newatlanta.servletexec.SESystemOutputStream

So I checked the old server and the exact same thingso now I'm confused
how my new server with faster processing power and more memory is having
memory issues where my old one wasn't.  So...I added the following line to
the perf file

maxHeapSize=128000 (this particular post's recommendation)

But I just got another of the errors (although doesn't seem to be down like
it was before)...recommendations on how large that maxHeapSize value should
be?  BTW...this is all custom application development...0 OOTB apps.  This
server will eventually also house the production App as wellwhat is the
default size?should I take it to 512MB?

I eagerly anticipate your recommendations


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Re: Mid-Tier, After Submit, and Push Fields

[Brian Gillock]

WTF?!  Saving an escalation makes it run; correct?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Monday, May 21, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier, After Submit, and Push Fields

This is a multi-part message in MIME format.

--_=_NextPart_001_01C79BCF.CE117407
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Yes, multiple times. This AL was also created last week.

=20

Humph

=20

=20

Thanks!

=20

=20



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Monday, May 21, 2007 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier, After Submit, and Push Fields

=20

**=20

One last question...

=20

Have you refreshed the cache for the Mid Tier server (that's the one
that usually gets me).

=20

Warren

=20

On 5/21/07, Opela, Gary L Contr OC-ALC/ITMA
<[EMAIL PROTECTED]> wrote:=20

**=20

It doesn't look like the AL is even firing. I'm using the AR LogUtility
or whatever the popup is so that I can log in the mid-tier, and I'm
assuming that that utility can catch an after-submit AL action.=20

=20

The AL is never even showing up.

=20

It is enabled. It has permission on it, as does my user account. Also,
my user account has permissions to the sub-form to which the entry is
being pushed.=20

=20

Everything works fine in the FAT client, just not in the IE client.

=20

Any ideas?

=20

=20



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE=20
Sent: Monday, May 21, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier, After Submit, and Push Fields

=20

Gary :

=20

Does the AL fire at all? You might want to toss a message into the if
action just to make sure the AL is firing when you believe it should.=20

=20

Norm

=20



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA=20
Sent: Monday, May 21, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier, After Submit, and Push Fields

=20

All, I have an active link that runs on After Submit on the Mid-Tier.
The active link does (or at least is supposed to do) a Push-Fields to
another schema to create a ticket. Through looking at my logs, it is not
even trying to do the push fields.=20

=20

Will push fields not work on after submit action active links on the
mid-tier?

Thanks for the help!

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___=20




--=20
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101=20

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___=20



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Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**
http://www.w3.org/TR/REC-html40";>
























Yes, multiple times. This =
AL was also =
created last
week.

 

Humph….

 

 

Thanks!=


 

 









From: =
Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Warren =
Baltimore
Sent: Monday, May 21, =
2007 12:40
PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier, =
After
Submit, and Push Fields



 

** 



One last question...





 





Have you refr

Re: Mid-Tier, After Submit, and Push Fields

[Brian Gillock]

All, 
 Big Oops.  I apologize for that last email.  I thought I was on a
different account and obviously not paying much attention.  Again, my
sincerest apologies for that "outburst".

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Monday, May 21, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier, After Submit, and Push Fields

This is a multi-part message in MIME format.

--_=_NextPart_001_01C79BCF.CE117407
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Yes, multiple times. This AL was also created last week.

=20

Humph

=20

=20

Thanks!

=20

=20



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Monday, May 21, 2007 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier, After Submit, and Push Fields

=20

**=20

One last question...

=20

Have you refreshed the cache for the Mid Tier server (that's the one
that usually gets me).

=20

Warren

=20

On 5/21/07, Opela, Gary L Contr OC-ALC/ITMA
<[EMAIL PROTECTED]> wrote:=20

**=20

It doesn't look like the AL is even firing. I'm using the AR LogUtility
or whatever the popup is so that I can log in the mid-tier, and I'm
assuming that that utility can catch an after-submit AL action.=20

=20

The AL is never even showing up.

=20

It is enabled. It has permission on it, as does my user account. Also,
my user account has permissions to the sub-form to which the entry is
being pushed.=20

=20

Everything works fine in the FAT client, just not in the IE client.

=20

Any ideas?

=20

=20



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE=20
Sent: Monday, May 21, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier, After Submit, and Push Fields

=20

Gary :

=20

Does the AL fire at all? You might want to toss a message into the if
action just to make sure the AL is firing when you believe it should.=20

=20

Norm

=20



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA=20
Sent: Monday, May 21, 2007 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier, After Submit, and Push Fields

=20

All, I have an active link that runs on After Submit on the Mid-Tier.
The active link does (or at least is supposed to do) a Push-Fields to
another schema to create a ticket. Through looking at my logs, it is not
even trying to do the push fields.=20

=20

Will push fields not work on after submit action active links on the
mid-tier?

Thanks for the help!

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___=20




--=20
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101=20

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own.
__20060125___This posting was submitted with HTML in
it___=20



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Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**
http://www.w3.org/TR/REC-html40";>
























Yes, multiple times. This =
AL was also =
created last
week.

 

Humph….

 

 

Thanks!=


 

 









From: =
Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Warren =
Baltimore
Sent: Monday, May 21, =
2007 12:40
PM
T

Re: Opening the User Tool from the Command Prompt

[Brian Gillock]

Norm,
It is in fact possible to launch the UT from a command prompt.  I
don't know about parameters, but depending on your environment you might try
setting all users search path to a "home" network location.  Then you can
configure the ar.ini and ar file to not prompt for login and with
appropriate server info.  I'm not sure where/how ARS stores username and
password, but once a user has logged in that information is retained
somewhere.  With those settings I can launch my UT and it auto logs me into
that last server I was logged into.  So, at best a partial solution, but
hope it helps.

Cheers,
Brian

By the way, I see from your email address that you are at Eglin.  Is there a
RUG here in NW FL?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, June 01, 2007 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Opening the User Tool from the Command Prompt

This is a multi-part message in MIME format.

--_=_NextPart_001_01C7A46B.14946E8E
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

I thought for sure there was a way to do this.  In fact I seem to recall
doing this awhile back and it working.

=20

Isn't there a way to launch the User tool from a command prompt by
feeding it username, password, and server as parameters?

=20

Thanks,

Norm



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**
http://www.w3.org/TR/REC-html40";>














I thought for sure there was a way to do this.  =
In fact I
seem to recall doing this awhile back and it =
working.

 

Isn’t there a way to launch the User tool from =
a
command prompt by feeding it username, password, and server as =
parameters?

 

Thanks,

Norm






__20060125___This posting was submitted with HTML in
it___

--_=_NextPart_001_01C7A46B.14946E8E--



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4:51 PM

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Menu Question

[Brian Gillock]

ARS Comrades,

I may be overlooking the obvious here, but.  I have a form that stores
patient information.  In that I have primary and secondary physicians.  I
realize now that storing those in the same form wasn't exactly the best way
to go about it, but it's getting late in the game and I'm hoping not to have
to make a change.  Is there a way to pull both physicians into a menu?  I
want to be able to select between the two physicians in another form.

 

 

Thanks!

Brian


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RESOLVED: Menu Question

[Brian Gillock]

As I said..."I may be overlooking the obvious."  :P

THANKS Stephen & Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, June 05, 2007 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Question

This is a multi-part message in MIME format.

--_=_NextPart_001_01C7A776.B0D1A3D8
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

Brian,
=20
You could use a SQL menu, such as this example with the User form:
SELECT Login_Name FROM User_x

UNION

SELECT Full_Name FROM User_x

=20
Stephen=20
=20



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock
Sent: Tuesday, June 05, 2007 9:32 AM
To: arslist@ARSLIST.ORG
Subject: Menu Question


**=20

ARS Comrades,

I may be overlooking the obvious here, but...  I have a form that stores
patient information.  In that I have primary and secondary physicians.
I realize now that storing those in the same form wasn't exactly the
best way to go about it, but it's getting late in the game and I'm
hoping not to have to make a change.  Is there a way to pull both
physicians into a menu?  I want to be able to select between the two
physicians in another form.

=20

=20

Thanks!

Brian

__20060125___This posting was submitted with HTML in
it___


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Content-Type: text/html;
charset="us-ascii"
Content-Transfer-Encoding: quoted-printable

**

http://schemas.microsoft.com/office/2004/12/omml";>



Brian,
 
You could use a SQL menu, such as this example with the =
User=20
form:

SELECT Login_Name FROM User_x
UNION
SELECT Full_Name FROM User_x
 
Stephen=20

 



From: Action Request System =
discussion=20
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian=20
GillockSent: Tuesday, June 05, 2007 9:32 AMTo:=20
arslist@ARSLIST.ORGSubject: Menu =
Question
**=20

@font-face {
font-family: Cambria Math;
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P.MsoNormal {
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mso-style-type: =
personal-compose
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mso-style-type: export-only
}
DIV.Section1 {
page: Section1
}



ARS Comrades,
I may be overlooking =
the obvious=20
here, but…  I have a form that stores patient =
information.  In that I=20
have primary and secondary physicians.  I realize now that storing =
those in=20
the same form wasn’t exactly the best way to go about it, but =
it’s getting late=20
in the game and I’m hoping not to have to make a change.  Is =
there a way to=20
pull both physicians into a menu?  I want to be able to select =
between the=20
two physicians in another form.
 
 
Thanks!
Brian__20060125___=
This=20
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in
it___

--_=_NextPart_001_01C7A776.B0D1A3D8--



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Deployable Application Permissions Issue

[Brian Gillock]

Listers,
 I’ve been working on an application for a long while, and only ever opened it 
up by opening the user tool, the object list, then the apps “Home Page”. It 
never occurred to me that, it would act any differently from a shortcut to the 
application. Now, I’m testing the application shortcut and it’s not bringing up 
Primary Form. It pops open a default home page with the message no applications 
or entry points. Under application properties there is a primary form set, and 
that primary form is added as an access point. Permissions are set for all 
roles for access. And the state of the app is maintenance (though I have tried 
production as well). The groups are mapped to the roles. The primary form is 
also set for entry point in search mode. If I put the user in the 
Administrators group, it opens the primary form, but in New mode. The users all 
work fine if I go straight user tool and open the primary form from the object 
list.

Any help would be greatly appreciated!
Thank you,
Brian



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Re: Deployable Application Permissions Issue

[Brian Gillock]

Marc,
From the application listed in the object list.

I reread about applications and permissions last night and didn't
fine anything.  Please help!  :)

Thanks,
Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Marc Simmons
Sent: Tuesday, June 19, 2007 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Application Permissions Issue

--=_Part_60361_19971289.1182258669057
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

Brian,

How did you create the shortcut... ie from a form, or from an application?

Marc


On 6/18/07, Brian Gillock <[EMAIL PROTECTED]> wrote:
>
> **
>
> Listers,
>
> I've been working on an application for a long while, and
> only ever opened it up by opening the user tool, the object list, then the
> apps "Home Page".  It never occurred to me that, it would act any
> differently from a shortcut to the application.  Now, I'm testing the
> application shortcut and it's not bringing up Primary Form.  It pops open
a
> default home page with the message no applications or entry points.  Under
> application properties there is a primary form set, and that primary form
is
> added as an access point.  Permissions are set for all roles for access.
> And the state of the app is maintenance (though I have tried production as
> well).  The groups are mapped to the roles.  The primary form is also set
> for entry point in search mode.  If I put the user in the Administrators
> group, it opens the primary form, but in New mode.   The users all work
fine
> if I go straight user tool and open the primary form from the object list.
>
>
>
> Any help would be greatly appreciated!
>
> Thank you,
>
> Brian
> __20060125___This posting was submitted with HTML in
> it___




-- 
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"


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--=_Part_60361_19971289.1182258669057
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline

**
Brian,
 
How did you create the shortcut... ie from a form, or from an applicat=
ion?
 
Marc 
On 6/18/07, =
Brian Gillock <mailto:[EMAIL PROTECTED]">b=
[EMAIL PROTECTED]> wrote:
**=20


Li=
sters,
&n=
bsp;=
;   I've been working on an application for a long while, and onl=
y ever opened it up by opening the user tool, the object list, then the app=
s "Home Page".  It never occurred to me that, it would act any differe=
ntly from a shortcut to the application.  Now, I'm testing the applica=
tion shortcut and it's not bringing up Primary Form.  It pops open a d=
efault home page with the message no applications or entry points.  Un=
der application properties there is a primary form set, and that primary fo=
rm is added as an access point.  Permissions are set for all roles for=
 access.  And the state of the app is maintenance (though I have tried=
 production as well).  The groups are mapped to the roles.  The p=
rimary form is also set for entry point in search mode.  If I put the =
user in the Administrators group, it opens the primary form, but in New mod=
e.   The users all work fine if I go straight user tool and open =
the primary form from the object list.

 
An=
y help would be greatly appreciated!
Th=
ank you,
Br=
ian__20060125___Th=
is posting was submitted with HTML in it___ 
-- Marc SimmonsRemedy Administrator"Everyday above=
 ground is a good day... the rest is a choice!"=20
__20060125___This posting was submitted with HTML in
it___

--=_Part_60361_19971289.1182258669057--



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SOVED: Deployable Application Permissions Issue

[Brian Gillock]

Thanks Marc!  Not only do you have to have the Primary Form set, but you
have to have an entry point set on that form.  I figured setting the Access
Point for the app, and the a Primary Form was enough.  And then you still
have to set the Default Home Form in the server or the clients if you use
something other than a "Home Page".  

Thanks again,
Brian

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Marc Simmons
Sent: Thursday, June 21, 2007 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Deployable Application Permissions Issue

--=_Part_83177_24679432.1182428873806
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Cool.  In the Application Properties on the Forms tab, do you have a primary
form selected.  I set an access point but left the Primary Form selection
blank and got the same behavior that you did.  However, when I set the
Primary Form, the behavior changed to what I expected.

Marc


On 6/19/07, Brian Gillock <[EMAIL PROTECTED]> wrote:
>
> Marc,
>From the application listed in the object list.
>
>I reread about applications and permissions last night and didn't
> fine anything.  Please help!  :)
>
> Thanks,
> Brian
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Marc Simmons
> Sent: Tuesday, June 19, 2007 8:11 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Deployable Application Permissions Issue
>
> --=_Part_60361_19971289.1182258669057
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> Content-Transfer-Encoding: 7bit
> Content-Disposition: inline
>
> Brian,
>
> How did you create the shortcut... ie from a form, or from an application?
>
> Marc
>
>
> On 6/18/07, Brian Gillock <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > Listers,
> >
> > I've been working on an application for a long while,
> and
> > only ever opened it up by opening the user tool, the object list, then
> the
> > apps "Home Page".  It never occurred to me that, it would act any
> > differently from a shortcut to the application.  Now, I'm testing the
> > application shortcut and it's not bringing up Primary Form.  It pops
> open
> a
> > default home page with the message no applications or entry
> points.  Under
> > application properties there is a primary form set, and that primary
> form
> is
> > added as an access point.  Permissions are set for all roles for access.
> > And the state of the app is maintenance (though I have tried production
> as
> > well).  The groups are mapped to the roles.  The primary form is also
> set
> > for entry point in search mode.  If I put the user in the Administrators
> > group, it opens the primary form, but in New mode.   The users all work
> fine
> > if I go straight user tool and open the primary form from the object
> list.
> >
> >
> >
> > Any help would be greatly appreciated!
> >
> > Thank you,
> >
> > Brian
> > __20060125___This posting was submitted with HTML in
> > it___
>
>
>
>
> --
> Marc Simmons
> Remedy Administrator
>
> "Everyday above ground is a good day... the rest is a choice!"
>
>
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the
> Answers Are"
>
> --=_Part_60361_19971289.1182258669057
> Content-Type: text/html; charset=ISO-8859-1
> Content-Transfer-Encoding: quoted-printable
> Content-Disposition: inline
>
> **
> Brian,
>  
> How did you create the shortcut... ie from a form, or from an
> applicat=
> ion?
>  
> Marc 
> On 6/18/07,  class=3D"gmail_sendername">=
> Brian Gillock <mailto:[EMAIL PROTECTED]
> ">b=
> [EMAIL PROTECTED]> wrote:
>  0=
> px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">**=20
> 
> 
>  face=3D"Calibri">Li=
> sters,
>  face=3D"Calibri">&n=
>
>
bsp;=
> ;   I've been working on an application for a long while, and
> onl=
> y ever opened it up by opening the user tool, the object list, then the
> app=
> s "Home Page".  It never occurred to me that, it would act any
> differe=
> ntly from a shortcut to the application.  Now, I'm testing the
> applica=
> tion shortcut and it's not bringing up Primary Form.  It pops open a
> d=
> efault home 

Re: Help with simple SSO authentication

[Brian Gillock]

Hello Matt,
 I've recently been working on this myself.  There are a couple things
to look at, one being what is provided by BMC in KA286851
<https://kb.bmc.com/infocenter/index?page=content&id=KA286851>is
incomplete.  There is no interceptor, unless it's in the uncompiled C code
somewhere.  I don't have access to a compiler.  I had to download WAFFLE
<http://waffle.codeplex.com/>and implement it.  Also, ensure that your link
isn't directly to the login.jsp.  Yeah, I know that's the, does it have gas
in it, question.

HTH,
Brian Gillock


On Fri, May 10, 2013 at 10:22 AM, Matthew Perrault <
matthew.perra...@genmills.com> wrote:

> **
>
> All,
>
> Environment:
>
> Windows Server 2008 R2
>
> IIS 7
>
> Mid-tier/ARS: 7.6.04
>
> 2 Mid-TieràLoad BalanceràARS Servers.
>
> ** **
>
> I’m trying to get our SSO authentication setup.
>
> The goal is to allow end users to hit the web site and have it
> automatically log them in (no log in prompt).
>
> We have the LDAP connection to AD working correctly, and we were trying to
> set this up without that Atrium SSO authenticator.
>
> Primarily because what I read says that keeps the password in it’s own
> file and still forces a person to login (was my understanding correct?).**
> **
>
> I’ve read through the documentation and searched the web, and I’ve been
> able to find some things but nothing that has worked yet.
>
> I’ve got the Mid-tier all working
>
> ** **
>
> I tired taking our SSOAuthenticator.jar and sso.properties file from 7.1
> and moving it forward.
>
> But when I implement it on the Mid-Tier, it still prompts for login.
>
> I think I have the server side setup correctly:
>
> Authentication-Chaining-Mode: 4
>
> Crossref-Blank-Password: T
>
> External-Authentication-RPC-Socket: 390695
>
> AREA-Hub-Plugin: "D:\Apps\BMC Software\ARSystem\areasso.dll"
>
> AREA-Hub-Plugin: "D:\Apps\BMC Software\ARSystem\arealdap\arealdap.dll"
>
> ** **
>
> Any thoughts/Help would be greatly appreciated, as I am fairly novice with
> this SSO setup stuff.
>
> ** **
>
> Thanks,
>
> Matt P.
>
> ** **
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com

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Re: AREA LDAP and SSL3.0/POODLE

[Brian Gillock]

Slightly OT, AREA LDAP on 8.1 it's now a Java plugin so for SSL you'll need
a Java Keystore versus a Certificate Store.

On Thu, Oct 23, 2014 at 12:57 PM, Sinclair, Keith  wrote:

> **
>
> Apologies if this has been answered and/or brought up before.
>
>
>
> Does ARS 8.1 AREA LDAP use SSL3.0 when making calls to Active Directory? I
> ask because the infrastructure guys are rolling out a series of POODLE
> fixes and I need to know if this will break anything.
>
>
>
> Thanks,
>
>
>
> *Keith Sinclair*
>
> *Remedy Development*
>
> *ShopperTrak  Chicago USA*
>
> O:  312.676.8289 |  M:  630.946.4744
>
> *ksincl...@shoppertrak.com * | @shoppertrak
>
> www.shoppertrak.com
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com

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Re: Smart IT install

[Brian Gillock]

Are you all using the Elasticsearch?  What functionality is lost if you do
not?  The documentation isn't real clear?

Thank you!
Brian Gillock

On Tue, Oct 21, 2014 at 1:33 PM, Saji Philip  wrote:

> **
>
> I have one server (not the midtier) with SmartIT/MyIT...  But at the
> Engage they said 2 servers, one primary and a secondary.
> On Oct 21, 2014 9:54 AM, "Richter, Howard (CEI - Atlanta)" <
> howard.rich...@coxinc.com> wrote:
>
>> **
>>
>> Go to a two server install. One for the Mongo DB and the other for
>> Smart-IT/MyIT.
>>
>>
>>
>> hbr
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Terje Moglestue
>> *Sent:* Tuesday, October 21, 2014 10:35 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: [arslist] Smart IT install
>>
>>
>>
>> **
>>
>> I am about too! I am thinking of setting this up in our test environment.
>> The question is – a separate VM server – or use on of the VM mid-tier
>> servers? I have not done my normally home work – looking at available
>> documentation. What do you guys recommend? With a separate WM server – I
>> can just kill it (If the client is not happy.)
>>
>>
>>
>> ~
>>
>> Terje
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Richter,
>> Howard (CEI - Atlanta)
>> *Sent:* Tuesday, October 21, 2014 2:33 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: Smart IT install
>>
>>
>>
>> **
>>
>> Anyone try it on top of MyIT 2.0?
>>
>>
>>
>> Howard
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [
>> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Saji
>> Philip
>> *Sent:* Monday, October 20, 2014 9:12 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* [arslist] Smart IT install
>>
>>
>>
>> **
>>
>> After attending BMC Engage and getting gitty over Smart IT, we installed
>> it on one of our sandboxes.  Pretty easy install...  Still a work in
>> progress but excited about what's to come.
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> Click here
>> <https://www.mailcontrol.com/sr/Iyb0xDsR02nGX2PQPOmvUhBG2SIKse0TJeGOhnzklt!lQ16EvueZkWigFuIhlKbH8N3Z3vdBo3fgE3KctAewCA==>
>> to report this email as spam.
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com

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Re: 7.6.04 Install question...

[Brian Gillock]

Are you running the installer, "as administrator?"  If you are installing
on a Windows platform, is DEP enabled and have you added the installer to
the list?

If you are attempting to install to an existing DB, make sure the login
credentials you are using are correct.

On Tue, Mar 24, 2015 at 11:21 AM, richard@bwc.state.oh.us <
richard@bwc.state.oh.us> wrote:

> **
>
>
>
> Good suggestion – looks like there was no ar service even created. The
> portmapper service was there but
>
> No AR service. Hmm….
>
>
>
>
>
>
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Scott Philben
> *Sent:* Tuesday, March 24, 2015 12:01 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: 7.6.04 Install question...
>
>
>
> **
>
> Check Services and see if the ARSystem service is starting. If not, try
> kicking it off yourself and see if the installer sees it when it is up and
> continues.
>
>
>
>
>
>
> On Mar 24, 2015, at 11:57 AM, "richard@bwc.state.oh.us" <
> richard@bwc.state.oh.us> wrote:
>
>
>
> I’m trying to install 7.6.04 on a 2012 test server. Should be a pretty
> easy install – no email, no
>
> SNMP, etc. but set up with the group option chosen (to access an existing
> database with an
>
> Already existing 2003 system server).  All goes well until the install
> gets to the “Post Upgrade
>
> Extractor” screen where it shows a progress bar for “Starting AR
>
> System Server Services…” where it looks like it’s hung – the Progress bar
> hasn’t moved in an hour.
>
>
>
> No error message, nothing. Any suggestions from any 2012 server setups?
> Thanks!
>
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. Portions of this message may be confidential
> under an exemption to Ohio's public records law or under a legal privilege.
> If you have received this message in error or due to an unauthorized
> transmission or interception, please delete all copies from your system
> without disclosing, copying, or transmitting this message. _ARSlist: "Where
> the Answers Are" and have been for 20 years_
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>  Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. Portions of this message may be confidential
> under an exemption to Ohio's public records law or under a legal privilege.
> If you have received this message in error or due to an unauthorized
> transmission or interception, please delete all copies from your system
> without disclosing, copying, or transmitting this message.
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>



-- 
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com

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Re: ARS 8.1 taking very long time to come UP(>10 mins)

[Brian Gillock]

Check your Record Object Relationships setting.  If that is on it will take
a while to build that.  I've seen it take in excess of 30 minutes.

On Fri, Apr 24, 2015 at 10:17 AM, Ray Gellenbeck <
ray.gellenb...@redmangollc.com> wrote:

> 12 min???  And your SQL logs (or DBA) confirms that the SQL database isn't
> the choke-point?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>



-- 
Brian Gillock
Principal Consultant, BGBS, Inc
brian.gill...@pbs-consulting.com

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Re: BMC Remedy midtier

[Brian Gillock]

Have you looked at Fiddler?  It may be able to provide some of the answers
you are looking for.

http://www.telerik.com/fiddler


On Wed, Aug 10, 2016 at 7:34 AM, shashidhar M S 
wrote:

> Hello Experts,
>
> We have a situation where we have to monitor the response time for certain
> test cases in Remedy. We have Dynatrace as the monitoring tool. However, we
> are not able to find out the actions performed on a ticket as it all
> happens on a Landing console without changing the URL.
>
> As part of this, we would like to know how does an update operation
> happens from Landing console when a ticket is updated. In other words, how
> does the data be updated to the DB when something is changed on a ticket.
> Will it run a backend HTML code or call a script?
>
> Thanks you in advance. Thanks
>
> Regards,
> Shashi
>
> 
> ___
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>



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Re: AREA LDAP password in 9x

[Brian Gillock]

It's in the DB now, AR_System_Configuration_Settin is the name of the
view/table.  In arschema as, AR System Configuration Setting.

On Thu, Aug 4, 2016 at 12:52 PM, William Rentfrow <
wrentf...@stratacominc.com> wrote:

> **
>
> So you update the password in the centralized config - which is
> finebut where is it actually stored now?
>
>
>
> It's not in ar.conf or anywhere obvious...
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Brian Gillock

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Re: AREA failures

[Brian Gillock]

 cn=$\USER$
>
> Group Membership:  None
>
>
>
> Nothing else is filled in on the AREA configuration form.  With the User
> Base, an issue I'm going to run into with that is that user accounts are
> placed in different OUs based on their status with the university.  I had
> tried a User Base of just "dc=etsu,dc=edu", but I don't know if that will
> work.
>
>
>
> I would appreciate any assistance with this.
>
>
>
> Thanks!
>
>
>
> --Dustin Fawver
>
>
>
> HelpDesk Technician
>
> East Tennessee State University
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Brian Gillock

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Table Field/SQL Behavior

[Brian Gillock]

I'm working upgrading ITSM from 7.6.04 to 9.1.02 and after getting
everything installed and started testing 9.1 only returns one support group
where as 7.6 returned both support groups assigned covering those
OpCats from the template search in Incident Management.  I started digging
into the workflow and logging to see what the differences were.  Aside from
the table qualification being different, the resulting SQL has a different
value in the SELECT part of the query.  There are multiple columns in the
tables so I expected multiple fields in the SELECT part.  I feel like I'm
just missing a basic bit of functionality of table fields, but I can't for
the life of me figure out how that is determined.  Obviously the table
qualification makes up the WHERE clause, but how is the SELECT portion
determined if not by the columns(fields) selected in the table field?
Below are the two different queries.

7.6 -
SELECT TOP 3  T2074.C1 FROM T2074 WITH (NOLOCK)
 WHERE ((T2074.C101437 = 'ESS Remedy ARSystem - Other') AND
(T2074.C4 = 'bgillock') AND (T2074.C100580 = 1)) ORDER
BY 1 ASC


9.1 -
SELECT DISTINCT TOP 302 T2074.C101437 FROM T2074
 WHERE ((T2074.C4 = 'bgillock') AND
(T2074.C7 = 1) AND
(T2074.C100100 = 1) AND
(T2074.C100580 = 1) AND
(T2074.C101437 LIKE '%ESS Remedy ARSystem - Other%'))
ORDER BY 1 ASC

I created a new form with a table field just for my own sanity and it
behaved as I would expect, the SELECT contained all the fields I selected
to return to the table.

Thank you in advance!

-- 
Brian Gillock

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Re: Table Field/SQL Behavior

[Brian Gillock]

Questions I forgot...Where does the DISTINCT come from?  What causes that?

Thanks!

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Re: Table Field/SQL Behavior

[Brian Gillock]

You are right, LJ.  I was looking at client side logging only.  I found the
SQL I was expecting in server side logging.  Thank you!

On Fri, Feb 3, 2017 at 3:02 PM, LJ LongWing  wrote:

> **
> Brian,
> If I'm being honestit doesn't look like the two things are actually
> from the same functions.  The one in the first one looks like it could be
> from a setfieldbut not likely from a table, because as you
> indicated...it would have the columns listed.  The second one, from 9.1,
> looks like an SQL that would be used in a search menu...also, not a
> table
>
> On Fri, Feb 3, 2017 at 12:29 PM, Brian Gillock 
> wrote:
>
>> Questions I forgot...Where does the DISTINCT come from?  What causes that?
>>
>> Thanks!
>>
>> 
>> ___
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>>
>
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Re: IIS Issue

[Brian Gillock]

Uncomment the 8080 connector in Tomcat's server.xml config.

On Mon, Mar 5, 2018 at 3:38 AM, Roy, Prakash  wrote:

> Hi Christian,
>
>
>
> We need to understand your deployment architecture as below:
>
>
>
> 1) Is there any reverse proxy server/load balancer configured?
>
> 2) How many midtiers are configured?
>
> 3) How many apps server’s configured and whether any apps side load
> balancer exists?
>
> 4) If there is any RSSO configured?
>
> 5) If there is single midtier which you are trying to access
> directly, does that machine host the IIS server too that works as a reverse
> proxy server?
>
> 6) If the 5th point above is correct, does it mean that the IIS
> server is configured on port “80” which is the default port for http
> request?
>
>
>
>
>
> If there is already port “80” configured for application other than
> midtier on the same machine then, midtier cannot be accessed using default
> port “80”. Midtier has to have some unique port configured for e.g “8080”
> to access it directly. You need to check the server.xml for the port
> configured for midtier.
>
>
>
> Thanks,
>
> Prakash
>
>
>
>
>
>
>
> *From:* ARSList [mailto:arslist-boun...@arslist.org
> ] *On Behalf Of *Smerz, Christian
> *Sent:* 25 January 2018 21:10
> *To:* arslist@ARSLIST.ORG
> *Subject:* IIS Issue
>
>
>
> Hi everyone,
>
> We have upgraded our test system to 9.1.4  We have upgraded the RSSO
> component as well.  We cannot get to the midtier server with the direct
> URL, we are prompted with a domain login (assume this is coming from IIS)
> and cannot proceed.  If we add a port (:8080) to the FQDN it will work.
> I’m hoping someone may have come across something similar and I’m just
> missing the easy fix.
>
>
>
> Regards,
>
> Christian Smerz
>
>
> --
>
>
> This message (including any attachments) is confidential and intended for
> a specific individual and purpose. If you are not the intended recipient,
> please notify the sender immediately and delete this message.
>
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>


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Re: CPU Utilization Of Tomcat Server

[Brian Gillock]

McAfee HIPS?

On Wed, Feb 28, 2018 at 1:24 PM, Rajat Sharma 
wrote:

> Hi Team,
>
> We are facing issue with our apache tomcat server where in CPU utilization
> goes beyond 100% which makes mid tier slow. Can anyone help me to identify
> the solution for this Issue.
>
> We are on  Remedy 9 and tomcat 7.
>
> Thanks,
> Rajat
>
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>
>


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Re: [ARS Upgrade] Could not start AR Server in timely manner

[Brian Gillock]

Try adding a -t before the -i to your armonitor.cfg and see if the start up
trace log gives you any clues.

Output will be written in the 2 startup trace files created when the AR
Server service is started- "arstartup_trace--MM-DD-tt-mm.log". These
files are created in the DB folder.

For the entire article on how to do this...
https://communities.bmc.com/docs/DOC-97371


HTH

On Mon, Mar 5, 2018 at 12:11 PM, Thomas Miskiewicz 
wrote:

> Thank Mark,
>
> the funny thing is that while the installer was trying to start I opened
> another console to help staring manually but it said the server is already
> running. So it seems like the error message is a complete non-sense. Also I
> get a whole bunch of errors because the dumb installer is trying to import
> data into the system forms even though the data is already in place so it
> violates the unique key. This issue happened at so many upgrades and I have
> no idea why.
>
>
> Thomas
>
> > On Mar 5, 2018, at 7:00 PM, Walters, Mark  wrote:
> >
> > The upgrade process involves the installer directly connecting to the
> database to make some changes, the copying of updated binary files and then
> the server is started to import defs/data.  The error you're seeing is
> reporting that the server was restarted but the installer was unable to
> confirm that it had started successfully.  It checks the status by
> attempting to connect to the server.  To try and find out why the server
> was unable to start and accept connections you need to look at the server
> side logging.   By that I mean arerror.log, arexception.log, ardebug.log
> and armonitor.log.  I would expect at least one of these to give some clue
> as to what the problem was.  The timeout in the installer is 2 hours so you
> want to look around 10:40 in the logs, this should be the first time the
> 9.x version started.
> >
> > Mark
> >
> > -Original Message-
> > From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas
> Miskiewicz
> > Sent: 05 March 2018 17:19
> > To: ARSList 
> > Subject: [ARS Upgrade] Could not start AR Server in timely manner
> >
> > Hi there,
> >
> > we’ve been trying to upgrade form 7.6.04 SP5 to 9.1.04 or at least
> 9.1.03. And guess what. Yep, it doesn’t work!
> >
> > We’ve been waiting for the BMC Support and Engineering 2 months now.
> They just don’t know what their product doesn’t work. Epic!
> >
> > They left me with no choice but to play hard ball and ask ARSLIST! LOL
> >
> > LOG EVENT {Description=[Failed to execute pingARServerWhileStarting]}
> (Mar 05 2018 12:41:02.824 PM +0100),SEVERE,com.bmc.smbu.
> install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
> > LOG EVENT {Description=[Failed to start service arsschul],Detail=[Could
> not start AR Server in timely manner]} (Mar 05 2018 12:41:02.824 PM
> +0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
> > LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}
> (Mar 05 2018 12:41:02.825 PM +0100),SEVERE,com.bmc.install.
> product.arsuitekit.platforms.arsystemservers.arserver.
> ARServerStartRuleEngineInstallerExecutorTask,
> > LOG EVENT 
> > {Description=[[wait=240,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception:
> Could not start AR Server in timely manner]} (Mar 05 2018 12:41:02.826 PM
> +0100),SEVERE,com.bmc.install.task.InstallationStateHelper,
> > LOG EVENT {Description=[AR System Server  failed],Detail=[
> featureARServer]}
> >
> > Any idea what is to do?
> >
> >
> > Thomas
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-- 
Brian Gillock
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