Re: Why do service requests require a Login ID?
You could also create one Login ID call something like Phone and use that ID to submit all tickets to. If you need to break up the callers for the particular customer Managers you could do something like Phone xxx where xxx is the calling area On Fri, Jan 24, 2014 at 8:48 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > I'm curious what sort of customers you have that you may not be able to > track them. I would have thought that there would have to be a CRM or some > source of day to automatically create People records from. Also, SRM is > supposed to be licensed by the number of users, so I think what you are > trying to do might potentially result in licensing issues. However, If I > were to do something like that, from a technical standpoint I'd consider > not using SRM because not only of the licensing issues but security. You > could set up a single People record with a user tied to it and put it in an > entitlement group that can only see that single form. However, the risk > would be that all the users can see each other's' requests. With that in > mind, I'd look outside of Remedy, somewhere like maybe whatever website > your people go to, and write some code to push to web services to create > the request on the Remedy side. You might even be able to use SharePoint > and something like InfoPath to build it without coding but I haven't played > around with that enough yet. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel > Sent: Friday, January 24, 2014 6:48 AM > To: arslist@ARSLIST.ORG > Subject: Re: Why do service requests require a Login ID? > > Cheers guys, > > The scenario I have is that end users without Login Ids call our service > desk to report incidents. We have enabled the feature to "create service > request on logging" - the idea being that all incidents and changes would > have Service Requests allowing particular customer Managers to logon to the > portal and use the business manager console to view the tickets that all > their staff have logged. > > Because the users calling our desk do not have Login IDs Remedy generates > an Error saying that a Service Request cannot be created as the user does > not have a Login ID. > > My query was why does a Service Request need a Login ID and is there an > easy workaround. So far the best I have is to create a Login ID for each > user - but we do not have a definitie list of possible users so I am > looking at creating workflow that generates a login ID for each new People > record created. > > Tony > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot > access the link, please e-mail sender. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Why do service requests require a Login ID?
You could also create one Login ID call something like Phone and use that ID to submit all tickets to. If you need to break up the callers for the particular customer Managers you could do something like Phone xxx where xxx is the calling area On Fri, Jan 24, 2014 at 8:48 AM, Pierson, Shawn < shawn.pier...@energytransfer.com> wrote: > I'm curious what sort of customers you have that you may not be able to > track them. I would have thought that there would have to be a CRM or some > source of day to automatically create People records from. Also, SRM is > supposed to be licensed by the number of users, so I think what you are > trying to do might potentially result in licensing issues. However, If I > were to do something like that, from a technical standpoint I'd consider > not using SRM because not only of the licensing issues but security. You > could set up a single People record with a user tied to it and put it in an > entitlement group that can only see that single form. However, the risk > would be that all the users can see each other's' requests. With that in > mind, I'd look outside of Remedy, somewhere like maybe whatever website > your people go to, and write some code to push to web services to create > the request on the Remedy side. You might even be able to use SharePoint > and something like InfoPath to build it without coding but I haven't played > around with that enough yet. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel > Sent: Friday, January 24, 2014 6:48 AM > To: arslist@ARSLIST.ORG > Subject: Re: Why do service requests require a Login ID? > > Cheers guys, > > The scenario I have is that end users without Login Ids call our service > desk to report incidents. We have enabled the feature to "create service > request on logging" - the idea being that all incidents and changes would > have Service Requests allowing particular customer Managers to logon to the > portal and use the business manager console to view the tickets that all > their staff have logged. > > Because the users calling our desk do not have Login IDs Remedy generates > an Error saying that a Service Request cannot be created as the user does > not have a Login ID. > > My query was why does a Service Request need a Login ID and is there an > easy workaround. So far the best I have is to create a Login ID for each > user - but we do not have a definitie list of possible users so I am > looking at creating workflow that generates a login ID for each new People > record created. > > Tony > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot > access the link, please e-mail sender. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Report from multiple forms
I would look at the form the Overview uses in the main table Sent from my iPhone > On Jan 17, 2014, at 11:28 AM, Terri Lockwood > wrote: > > ** > I need to run a report for all open tickets for the past 24 hours. This will > include SRM requests, incidents, changes, work orders, and problem tickets. > Is there a backend form that I could report off of or should I create a join > for reporting for all of them? Trying not to do multiple reports if I can > help from it. Thanks in advance for your suggestions! > > ~~~ > Terri Lockwood > > ARS 7.6.03 > ITSM 7.6.03 > Midtier 7.6.04 > Windows 2008 > MS SQL 2008 R2 SP2 > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Where are the spreadsheets?
When you install the data Management tool on your PCM you will find the in the newly created folder Sent from my iPhone On Aug 29, 2013, at 12:18 PM, Susan Palmer wrote: > ** > Mark, > > You could export one existing one with all the fields to a .csv and then > determine which fields are required for an import to create new ones. That > way you have created a template spreadsheet. > > Susan > > > On Thu, Aug 29, 2013 at 10:25 AM, Brittain, Mark > wrote: >> ** >> The first go is a couple of companies to go through the process and then do >> a bulk upload of several hundred. >> >> >> >> Mark >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Gritz,Melissa Dampier >> Sent: Thursday, August 29, 2013 11:24 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Where are the spreadsheets? >> >> >> >> ** >> >> If its only a couple of companies you can manually put them in the through >> the app admin console… >> >> >> >> Best Regards, >> >> >> >> Melissa Gritz >> >> >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark >> Sent: Thursday, August 29, 2013 11:12 AM >> To: arslist@ARSLIST.ORG >> Subject: Where are the spreadsheets? >> >> >> >> ** >> >> Hi All, >> >> >> >> I’m back again with another “I should already know this” question. I need to >> load a couple of companies and can’t find the spreadsheets to do it. I have >> looked in the Data Management Tool and don’t see it there. The Data >> Management Admin Guide assumes you have the spreadsheets. >> >> >> >> ARS 7.6.04 SP3 >> >> ITSM 7.6.04 SP3 >> >> Linux 5 >> >> >> >> Thanks >> >> Mark >> >> >> >> Mark Brittain >> >> Remedy Developer >> >> ITILv3 Continual Service Improvement >> >> NaviSite – A Time Warner Cable Company >> >> mbritt...@navisite.com >> >> Office: 315-634-9337 >> >> Mobile: 315-882.5360 >> >> >> >> >> >> >> >> This E-mail and any of its attachments may contain Time Warner Cable >> proprietary information, which is privileged, confidential, or subject to >> copyright belonging to Time Warner Cable. This E-mail is intended solely for >> the use of the individual or entity to which it is addressed. If you are not >> the intended recipient of this E-mail, you are hereby notified that any >> dissemination, distribution, copying, or action taken in relation to the >> contents of and attachments to this E-mail is strictly prohibited and may be >> unlawful. If you have received this E-mail in error, please notify the >> sender immediately and permanently delete the original and any copy of this >> E-mail and any printout. >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> This e-mail is the property of NaviSite, Inc. It is intended only for the >> person or entity to which it is addressed and may contain information that >> is privileged, confidential, or otherwise protected from disclosure. >> Distribution or copying of this e-mail, or the information contained herein, >> to anyone other than the intended recipient is prohibited. >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Crystal Report Licensing
I have to say you. The server doesn't need a license. Just the users. 99% sure Sent from my iPhone On Nov 8, 2012, at 5:58 PM, "Brittain, Mark" wrote: > ** > Hi All, > > I need to know the license requirements for the Crystal Report server to use > with ITSM 7.6.04 OOB. If I create a report in the Report Console, set the > report type to Crystal and save. As far as the Crystal report Server is > concerned who just created the report?, Remedy or mbrittain? > > In case it makes a difference I have two AR Servers in a server group and two > load balanced mid-tiers. > > If anyone has some general guidelines or a good reference that would be > greatly appreciated. > > Thanks > > Mark > > Mark Brittain > Remedy Developer > ITILv3 Foundation > NaviSite – A Time Warner Cable Company > mbritt...@navisite.com > Office: 315-453-2912 x5335 > Mobile: 315-882.5360 > > > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that is > privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
SYS:SHR:Initialize_200
Could someone send me a def file or tell me what forms are associated with Active link SYS:SHR:Initialize_200 I told that it is 7 but my system only has it associated to one SYS:Form Field Selection. Thanks _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 35005 | Email: john.athe...@schneider-electric.com | Site: www.apc.com/ | Address: 1000 NW 57th Ct. suite # 980, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Looking for development work in the Miami area
Anyone hear or know of any Remedy development jobs in the Miami area or companies hiring developers? Looking for a full time position in company that will challenge my skills _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 35005 | Email: john.athe...@scheider-electric.com | Site: www.apc.com/ | Address: 1000 NW 57th Ct. suite # 980, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Friday humor - following the theme. . .
That's a good one _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Logan, Kelly" Sent by: "Action Request System discussion list(ARSList)" 06/01/2012 03:37 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Friday humor - following the theme. . . ** It was a beautiful day on the back nine when Rich McConsultant dropped dead on the golf course. He awoke before the classic pearly gates looking up at St. Peter. Having paid for the best doctors and thinking he took reasonably good care of himself, Rich inquired about his sudden demise. St. Peter read off the scroll before him, “Rich McConsultant, eight-five, death by old age.” Rich shot back, “Eighty-five?!? I was only fifty-two! You’ve got the wrong guy!!!” St. Peter tapped a line on the scroll, “I assure you there is no mistake, eighty-five years.” St. Peter looked up at Rich with a smile, “of course, we calculate by your time charged.” As St. Peter made a small motion of his hand, Rich felt a hot draft behind him. . . Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Using LIKE in an ACTIVE LINK
Thank you That was the trick
_
John Atherly | APC by Schneider Electric | Information, Process &
Organization (IPO) | Remedy Administrator / Developer
Phone: +305-266-5005 ext. 237 |
Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703
Waterford Way, Suit 850, Miami, FL 33126 USA
*** Please consider the environment before printing this e-mail
"Grooms, Frederick W"
Sent by: "Action Request System discussion list(ARSList)"
06/01/2012 12:13 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Using LIKE in an ACTIVE LINK
You have to concat it yourself (AS Remedy will not do a replace inside a
string)
'Full Name' LIKE (("% " + $Name$) + "%")
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly
Sent: Friday, June 01, 2012 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Using LIKE in an ACTIVE LINK
**
For some reason I can not get my qualification search string correct.
I'm trying to set up a simple search were the user enters in the person
name in field call Name and then clicks search and Remedy pulls from the
CTM:People the users ID
'Full Name' LIKE "% $Name$%"
Were Full name is on CTM People and Name is on my form
I get no errors during saving
Remedy 7.6
_________
John Atherly | APC by Schneider Electric | Information, Process &
Organization (IPO) | Remedy Administrator / Developer
Phone: +305-266-5005 ext. 237 |
Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703
Waterford Way, Suit 850, Miami, FL 33126 USA
*** Please consider the environment before printing this e-mail
___
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Using LIKE in an ACTIVE LINK
For some reason I can not get my qualification search string correct. I'm trying to set up a simple search were the user enters in the person name in field call Name and then clicks search and Remedy pulls from the CTM:People the users ID 'Full Name' LIKE "% $Name$%" Were Full name is on CTM People and Name is on my form I get no errors during saving Remedy 7.6 _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Need Help with Admin Tool Display Issue
What is your screen resolution set at? Try 1280 by 1024 _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Urgent help Crictical issue
What value are you trying to set for that field. It looks like yo have a pattern that will only except a set of three numbers _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail vidyasagar kommu Sent by: "Action Request System discussion list(ARSList)" 04/30/2012 07:37 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Urgent help Crictical issue Hi All , I am getting below error in arerror.log file Mon Apr 30 05:29:37 2012 390603 : Value does not fall within the limits specifi ed for the field : (Pattern - [0-9][0-9][0-9]) : Testing:CircuitInventory :Customer VCI (ARERR 306). Could you please guide me how to resolve my issue. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: A question on Remedy 6.3
The permission on QA and Prod matched. But while closing the window on the SHR:People form production I click save by mistake even though I made no changes to the form or permission. How it is working!I forgot about the trick of just opening and saving it. Thanks everyone _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail LJ LongWing Sent by: "Action Request System discussion list(ARSList)" 04/26/2012 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A question on Remedy 6.3 ** John, Check the permissions they have to the request ID on Prod…I would bet that they don’t have access to everyone elses record…so you likely have assignee in there…but not public, or something similar. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly Sent: Thursday, April 26, 2012 12:54 PM To: arslist@ARSLIST.ORG Subject: A question on Remedy 6.3 ** First off yes I still have a small group of users that are still on 6.3 I have been asked to look at an issue were users are not getting the list menu after they type in a name on a form I have a form call let say Phone Numbers and on this form is a character field in which they can type in a partial name and then an active link fire to set it to all Caps. Then the same active link takes the value in caps and does a look up to the SHR:People form to find LIKE matching Full Name and returns the needed information. I have three environment Dev QA and Production. If I try it, it works on all three servers but if a standard user tries it, it only works on Dev and QA. In the log file I can see it changing to caps and doing the look up but if no match is found it set the field to NULL. If the standard user just types in any letter found in their Full Name it will only return their record. So I think it is working it's just that they can not see others SHR:People records.They have view access to the form and read access to Full Name. I have removed all the workflow and replaced it with a new copy from QA Both server have submitter lock on Is there any other server setting that I can not think of since I think this is a permission issue on the server level. Working in 6.3 Admin I really did miss the function of Dev Studio. _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: A question on Remedy 6.3
Thanks but I'm trying to only fix the issue. I thought it was going to be a simple permission on the field but after trying everything I could think of I still have this issue. It has to be some permission set some where. It works on two of the three servers just not the one I need it to work on. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail patchsk Sent by: "Action Request System discussion list(ARSList)" 04/26/2012 03:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A question on Remedy 6.3 ** Not sure the solution for the specific issue but though not a preferred method you could use the work around of active link setfields with an SQL . On Thursday, April 26, 2012 1:53:52 PM UTC-5, John Atherly wrote: ** First off yes I still have a small group of users that are still on 6.3 I have been asked to look at an issue were users are not getting the list menu after they type in a name on a form I have a form call let say Phone Numbers and on this form is a character field in which they can type in a partial name and then an active link fire to set it to all Caps. Then the same active link takes the value in caps and does a look up to the SHR:People form to find LIKE matching Full Name and returns the needed information. I have three environment Dev QA and Production. If I try it, it works on all three servers but if a standard user tries it, it only works on Dev and QA. In the log file I can see it changing to caps and doing the look up but if no match is found it set the field to NULL. If the standard user just types in any letter found in their Full Name it will only return their record. So I think it is working it's just that they can not see others SHR:People records.They have view access to the form and read access to Full Name. I have removed all the workflow and replaced it with a new copy from QA Both server have submitter lock on Is there any other server setting that I can not think of since I think this is a permission issue on the server level. Working in 6.3 Admin I really did miss the function of Dev Studio. _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
A question on Remedy 6.3
First off yes I still have a small group of users that are still on 6.3 I have been asked to look at an issue were users are not getting the list menu after they type in a name on a form I have a form call let say Phone Numbers and on this form is a character field in which they can type in a partial name and then an active link fire to set it to all Caps. Then the same active link takes the value in caps and does a look up to the SHR:People form to find LIKE matching Full Name and returns the needed information. I have three environment Dev QA and Production. If I try it, it works on all three servers but if a standard user tries it, it only works on Dev and QA. In the log file I can see it changing to caps and doing the look up but if no match is found it set the field to NULL. If the standard user just types in any letter found in their Full Name it will only return their record. So I think it is working it's just that they can not see others SHR:People records.They have view access to the form and read access to Full Name. I have removed all the workflow and replaced it with a new copy from QA Both server have submitter lock on Is there any other server setting that I can not think of since I think this is a permission issue on the server level. Working in 6.3 Admin I really did miss the function of Dev Studio. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Needed PRINT functionality
Client, Web or both? If I recall correctly you can not print from the web since the Midtier transforms the record into a crystal report before printing it. You can always use the print function of your browser. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Vikram_Betholi Sent by: "Action Request System discussion list(ARSList)" 04/26/2012 12:01 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Needed PRINT functionality Hi, As part of my implementaion, i need a Dialog form/Regular form dispalying the agreement(some user defined text), along with the PRINT button. When the user clicks on the PRINT button,all the user displayed agreement should get printed. Can any one please let me know how to acheive this PRINT functionality? With Regads, Vikram. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Def-export of Packing Lists missing objects...
Dose the missing workflow show up in the list just before you click Import? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Misi Mladoniczky Sent by: "Action Request System discussion list(ARSList)" 04/24/2012 02:57 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Def-export of Packing Lists missing objects... Hi, Thanks both for the feedback. I will try this last one tomorrow and see if it works better. I created a small tool that compares the content of the packing list container to the objects in the def file. Maybe that could be a tool to compile and share? Anyone interested? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > hey Misi, > > The way I export packing lists is to export them this way: > > right click on the server, select Export -> Object Definitions. Then on > the pop-up select the packing list and on selection "Add Items with > Related Property", select "Content". > > This way works reliably. > > Guillaume > > From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] > on behalf of Misi Mladoniczky [m...@rrr.se] > Sent: Tuesday, April 24, 2012 1:02 PM > To: arslist@ARSLIST.ORG > Subject: Def-export of Packing Lists missing objects... > > Hi, > > I am putting workflow objects into packing lists, so that I know what to > export/import to the production server at a later time. > > A couple of times I have seen missing objects in the resulting def-file, > where the objects are in the packing-list included in the def, but a few > objects themselves are missing... > > I am working with 7.6.04 SP2 on all levels. > > I am right-clicking on the packing list in Dev Studio and choosing "export > packing list". > > Has anyone else seen this? I is very frustrating. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se . > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Setting the 112 field with a flow
On mine yes I even deleted Tomcats tempoary cache files then restarted Tomcat and cleared out my PC cache. I could see other changes to the form so the recache worked. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" 04/20/2012 03:57 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Setting the 112 field with a flow ** Did you recache the mid tier after creating that group and role? Joe From: Marek B. Sent: Friday, April 20, 2012 9:47 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Setting the 112 field with a flow ** Hi, I'm dynamically setting permission to the record. User fires a workflow and sets the 112 field with the custom role name. In my application role name = group name. So I'm able to see that entry in database as: ;-1234567890; Also I can see it in the 112 field as : Role Name Request ID has permissions: Submitter and Role Name The weird situation is that a user which is assigned the role is able to see that request only from WUT client. Any web based client keeps on saying " No matching request (or no permission to requests) ..." Why the user can easily access that request from Windows Client and it's not accessible form web? Any help would be appreciated. Marek __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Setting the 112 field with a flow
I was hoping you got an answer to your question. I'm having an issue something like yours but mine is an AL that works in the client but not in the web. It's just a simple delete record AL and for some reason it will not work on the web using either a support access or admin access. I gave up and re wrote the work flow do to just set the record to inactive and then not show it. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Marek B." Sent by: "Action Request System discussion list(ARSList)" 04/20/2012 09:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Setting the 112 field with a flow ** Hi, I'm dynamically setting permission to the record. User fires a workflow and sets the 112 field with the custom role name. In my application role name = group name. So I'm able to see that entry in database as: ;-1234567890; Also I can see it in the 112 field as : Role Name Request ID has permissions: Submitter and Role Name The weird situation is that a user which is assigned the role is able to see that request only from WUT client. Any web based client keeps on saying " No matching request (or no permission to requests) ..." Why the user can easily access that request from Windows Client and it's not accessible form web? Any help would be appreciated. Marek _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Application-Delete-Entry "$SCHEMA$" $Request ID$
Thanks _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" 04/13/2012 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Application-Delete-Entry "$SCHEMA$" $Request ID$ ** Your SQL log may probably have the reason why a delete fails.. Things I can think of off-hand:- Does that entry really exist? Does the user performing that operation, have access to $1$?? I’m assuming he does as he seems to be able to read what that value is. Does the DB user that the AR System is connecting through, still have the rights to delete? Or has it been revoked? Joe From: John Atherly Sent: Friday, April 13, 2012 2:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry "$SCHEMA$" $Request ID$ ** Ok I give up on figuring out why I'm getting error Return Code: 0l Checking APR:SE:APP:Delete Network Share (0) -> Passed qualification -- perform if actions 0: Run Process Application-Delete-Entry "$-5$" $1$ Process: Application-Delete-Entry "APR:SE:APP:ApprovalConfig" 982 Failed Return Code: 0l _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Application-Delete-Entry "$SCHEMA$" $Request ID$
Sitting back from it I realize I needed th @@: in the beginning _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" 04/13/2012 03:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Application-Delete-Entry "$SCHEMA$" $Request ID$ ** Your SQL log may probably have the reason why a delete fails.. Things I can think of off-hand:- Does that entry really exist? Does the user performing that operation, have access to $1$?? I’m assuming he does as he seems to be able to read what that value is. Does the DB user that the AR System is connecting through, still have the rights to delete? Or has it been revoked? Joe From: John Atherly Sent: Friday, April 13, 2012 2:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Application-Delete-Entry "$SCHEMA$" $Request ID$ ** Ok I give up on figuring out why I'm getting error Return Code: 0l Checking APR:SE:APP:Delete Network Share (0) -> Passed qualification -- perform if actions 0: Run Process Application-Delete-Entry "$-5$" $1$ Process: Application-Delete-Entry "APR:SE:APP:ApprovalConfig" 982 Failed Return Code: 0l _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Application-Delete-Entry "$SCHEMA$" $Request ID$
Ok I give up on figuring out why I'm getting error Return Code: 0l Checking APR:SE:APP:Delete Network Share (0) -> Passed qualification -- perform if actions 0: Run Process Application-Delete-Entry "$-5$" $1$ Process: Application-Delete-Entry "APR:SE:APP:ApprovalConfig" 982 Failed Return Code: 0l _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Missing Active link to manage
No there is no AL listed on the right side. I counted 215 AL if the Incident Manager Console is the primary form and then counted the AL that are on the left side with Show available Active Links checked and it is only showing 126. If I unchecked the Show available Active Links the count jumps up to 276 AL tied to the form. So I'm guessing I have 61 associated with the form but not as the primary The link is working even thou no AL is listed in the navigation properties _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Cecil, Ken" Sent by: "Action Request System discussion list(ARSList)" 04/10/2012 02:20 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Is it already on the right hand side of the manage AL dialogue? (if so it would not be on the left side, correct?) Is the “Show available Active Links” checkbox selected? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly Sent: Tuesday, April 10, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 04/10/2012 01:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sub
Re: Missing Active link to manage
Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" 04/10/2012 01:14 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Missing Active link to manage
I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail __ This email has been scanned by the Symantec Email Security.cloud service. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Missing Active link to manage
I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: OT: Fun at Kinetic -- Beers for Bugs
Could not see the graphs. Just a square with a red x in it. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail John Sundberg Sent by: "Action Request System discussion list(ARSList)" 04/05/2012 09:55 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT: Fun at Kinetic -- Beers for Bugs ** I am surprised nobody commented on the graphs -- I think the graphs are cool. -John On Mon, Apr 2, 2012 at 3:43 PM, John Sundberg < john.sundb...@kineticdata.com> wrote: At KEG we announced Kinetic Request 5.1 and Kinetic Task 2.0… As you can tell from the graphs below -- this is our biggest release ever… ***The competition is getting better - but they are still light years behind, and - relative to our improvements - they are going backwards :) I am off to our internal software release party -- Beers for Bugs… Each bug found gets you 1/2 a beer - bought by me :) Here is a fun little graph that shows our ARS code over the last few versions. -John -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
John Atherly is out of the office
I will be out of the office starting 03/17/2012 and will not return until 03/24/2012. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ResetKickbackCount" Escalation question .... out of the box escalation seems to be updating every incident older than 31 days
I agree I don't like to disable workflow but in this case with the escalation doing a modify all records and with the number of records in my system and plus the fact we are not using this report. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Jose Huerta Sent by: "Action Request System discussion list(ARSList)" 03/13/2012 08:45 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ResetKickbackCount" Escalation question out of the box escalation seems to be updating every incident older than 31 days ** My recommendation about customizations is to add and not to delete or disable objects ( http://theremedyforit.com/2012/03/best-practices-for-customizations/ ) So I continue to recommend to create another last modified by and date fields. Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Mar 13, 2012 at 13:40, John Atherly < john.athe...@schneider-electric.com> wrote: ** I looked more into this escalation to see what it is doing and what fields that it uses and why. I found a filter (HPD:INC:SetFromResolved_Kickback) that fires when a ticket is reopened that increases the count in the Kickback count field. Then on the first of the month this escalation fire and reset everything back to zero. My best guess is that this process is used for some out of the box report. I think I'm going to recommend to just disable the escalation. _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 03/12/2012 10:36 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ResetKickbackCount" Escalation question out of the box escalation seems to be updating every incident older than 31 days ** I completely agree that bypassing the application layer is never a good idea unless absolutely necessary.. the second option of a custom Last Modified Date2 set by custom workflow is a better idea as the framework of its implementation stays within the applications context. Direct SQL’s if used, MUST be used CAREFULLY. The only reason I thought of it in this case is that I’m almost 100% sure a Direct SQL when used within workflow to update a record, does not alter the Last Modified Date or Last Modified By field. It just updates what is asked to update and bypasses the application layer altogether and does not update these system fields even if the SQL was designed to update a AR record. Out of curiosity (I didn’t have the time to find out the purpose of this Escalation), what does it do? Joe From: Jose Huerta Sent: Monday, March 12, 2012 7:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ResetKickbackCount" Escalation question out of the box escalation seems to be updating every incident older than 31 days ** I think that change a set action to a direct SQL to avoid normal ARS behavior is a bad practice and you'll pay it at the future. Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a es
Re: ResetKickbackCount" Escalation question .... out of the box escalation seems to be updating every incident older than 31 days
I looked more into this escalation to see what it is doing and what fields that it uses and why. I found a filter (HPD:INC:SetFromResolved_Kickback) that fires when a ticket is reopened that increases the count in the Kickback count field. Then on the first of the month this escalation fire and reset everything back to zero. My best guess is that this process is used for some out of the box report. I think I'm going to recommend to just disable the escalation. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" Sent by: "Action Request System discussion list(ARSList)" 03/12/2012 10:36 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ResetKickbackCount" Escalation question out of the box escalation seems to be updating every incident older than 31 days ** I completely agree that bypassing the application layer is never a good idea unless absolutely necessary.. the second option of a custom Last Modified Date2 set by custom workflow is a better idea as the framework of its implementation stays within the applications context. Direct SQL’s if used, MUST be used CAREFULLY. The only reason I thought of it in this case is that I’m almost 100% sure a Direct SQL when used within workflow to update a record, does not alter the Last Modified Date or Last Modified By field. It just updates what is asked to update and bypasses the application layer altogether and does not update these system fields even if the SQL was designed to update a AR record. Out of curiosity (I didn’t have the time to find out the purpose of this Escalation), what does it do? Joe From: Jose Huerta Sent: Monday, March 12, 2012 7:31 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ResetKickbackCount" Escalation question out of the box escalation seems to be updating every incident older than 31 days ** I think that change a set action to a direct SQL to avoid normal ARS behavior is a bad practice and you'll pay it at the future. Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Mar 12, 2012 at 21:25, Joe Martin D'Souza wrote: Three may be a workaround provided HPD:INC:ResetKickbackCount does not trigger any filters that sets other fields.. Instead of the set field operation use Direct SQL in the Escalation. Direct SQL's will not touch the Last Modified Date to the best of my knowledge. The side effect is that they will not trigger any workflow either set for modify action of a filter. You could try UPDATE KickBack_Count from HPD:Help_Desk where Entry_ID = "$1$" z1D Action is a display only field which is set to "RESETKICKBACK", so you would need to check all the filters that run on Escalations that get triggered on this value of z1D Action, and see if those actions can be replicated by direct SQL's too.. That way you could potentially modify the record without touching the Last Modified Date. ALTERNATELY, created a Last Modified Date2 field that gets set on Modifications only when the user is not AR_ESCALATOR. Joe -Original Message- From: John Atherly Sent: Monday, March 12, 2012 3:13 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: "HPD:INC:ResetKickbackCount" Escalation question out of the box escalation seems to be updating every incident older than 31 days I have a report the looks for all Incidents modified in the last 10 days that runs and the escalation called HPD:INC:ResetKickbackCount is killing my report since it modifies all incidents. Does anyone know any thing about kick back. __ This email has been scanned by the Symantec Email Security.cloud service. __
Re: "HPD:INC:ResetKickbackCount" Escalation question .... out of the box escalation seems to be updating every incident older than 31 days
I have a report the looks for all Incidents modified in the last 10 days that runs and the escalation called HPD:INC:ResetKickbackCount is killing my report since it modifies all incidents. Does anyone know any thing about kick back. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
SLM error's out during the copy mode
I'm trying to use the copy button in the SLM console and I keep on getting the below error. I have tried to create one manualy but also get the below error. I looked at the active link action 7 and it is doing a push to the form SLM:Clonebase but no field is set to have an unique index. ARERR [382] The value(s) for this entry violate a unique index that has been defined for this form : schema: SLM:ServiceTarget, entry: 558, 3 unique index(es), field(s): 179 300314700 49400 The preceding message occurred during the execution of active link SLM:Console:SVTCopyItem -- action 7. (ARNOTE 1101) I can do both operations on my QA server which is a mirro image of my production. 7.5.00 Patch 003 Windows Server 2003 _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy/Oracle person NEEDED at Quantico, VA
77 blue sky's in Miami but next week will be in your next of the woods Patrick. Let it snow so I can do a little snowmobiling Rick Cook Sent by: "Action Request System discussion list(ARSList)" 01/17/2012 01:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Remedy/Oracle person NEEDED at Quantico, VA ** It's 54 and partly sunny in NoVa right now. Rick On Jan 17, 2012 1:37 PM, "White, Michael W (Mike)" < michael.wh...@verizon.com> wrote: ** Human beings weren’t made to live in conditions like that. Most of us have no fur. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, January 17, 2012 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** HAH ! Try Rome, NY.. I have seen the Highs for 42 days Straight of -2 and below.. The Highs.. LOL the Lows were -20 -36 -44 .. without the wind.. On Tue, Jan 17, 2012 at 1:13 PM, White, Michael W (Mike) < michael.wh...@verizon.com> wrote: ** Nothing personal, Rick. It’s cold up there. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 17, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** FWIW, if it's the position I think it is, you would be on my team. (sound of resumes being shredded) Rick On Jan 17, 2012 1:00 PM, "arslist" wrote: ** Afraid it is more like 4700. Everyone get your resumes ready and hit send in 20.. 19… 18 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: January 17, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy/Oracle person NEEDED at Quantico, VA ** WOW: all of us at the same time? LOL.. all 2700... On Tue, Jan 17, 2012 at 9:34 AM, Donna J. Hoover wrote: The Remedy/Oracle position at Quantico is still open and we are looking forward to hearing from you. Regards, Donna ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Get Entry Question
I know that Get Entry executes when a request is retrieved. My question is if any workflow touches the request it will fire. So if I have a web service that does a look up to retrive all of the users incidents this will kick off the Get Entry? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
HELP KMS_DataExchange causing Malloc failed on production server
Our production server started throwing Malloc failed on server (ARERR 300) errors yesterday. After looking into the Filter logs I noticed that they were full of the below entery. I checked Dev Studio for any changes to to Filters, Escalation and found none. It looks like something is trigger the filter to run on all Incidents to create a record in KMS_DataExchange. Last night there were about 5000 records with the first one started at 12/18/2011 11:58:36 PM. This morning I check to see how many were created over night and I found that yesterday records were deleted and the newest record was dated 12/20/2011 12:01:28 AM. I checked the Escalation log and did not see anything that would have fired that would have deleted all the records. I also checked our QA and Dev Servers and they are also creating KMS_DataExchange records but only if a incident is created or Modified and also the records from yesterday were deleted over night Has anyone seen this before or knows anything on it Start filter processing (phase 1) -- Operation - GET on KMS:DataExchange - 1303981 /* Tue Dec 20 2011 07:43:54.3460 */ End of filter processing (phase 1) -- Operation - GET on KMS:DataExchange - 1303981 /* Tue Dec 20 2011 07:43:54.3620 */ Start filter processing (phase 1) -- Operation - GET on KMS:DataExchange - 1303982 /* Tue Dec 20 2011 07:43:54.3620 */ End of filter processing (phase 1) -- Operation - GET on KMS:DataExchange - 1303982 /* Tue Dec 20 2011 07:43:54.3780 */ Start filter processing (phase 1) -- Operation - GET on KMS:DataExchange - 1303983 /* Tue Dec 20 2011 07:43:54.3780 */ End of filter processing (phase 1) -- Operation - GET on KMS:DataExchange - 1303983 7.5.00 Patch 003 Windows Server 2003 SQL -- Oracle _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Incident Management reports
Not all fields were loaded in to Analytics Universe. You will need to add them and then export your changes back in to the Universe. I would recommend getting training on setting up permissions and adding fields to the Universe as will as learning on how to create reports. As a Crystal report writer I have found that doing things in Analytics is not the same as in Crystal do to the fact that BMC or SAP has made Analytics a drag and drop application. In Analytics you must keep your thinking simple. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Christine Milton Hall Sent by: "Action Request System discussion list(ARSList)" 12/12/2011 08:24 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Incident Management reports ** First let me thank everyone for their feedback on the first 2 emails.. Now for the next piece of the question. If I can find data in a search, to me that means that the data exists in the database already. Would there be any reason that fields would be required to be added to a form or the DB if data can be found in a search (such as date and time stamps for Assigned and Resolved)? thanks! c __ This email has been scanned by the Symantec Email Security.cloud service. __ ** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ** _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Trying to find out what workflow make the server do a search on HPD:Help Desk form
Thank you Frank and Frederick I never thought about QBE Match _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Grooms, Frederick W" Sent by: "Action Request System discussion list(ARSList)" 11/21/2011 11:23 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Trying to find out what workflow make the server do a search on HPD:Help Desk form The system is performing an anywhere LIKE search (T1908.C800021100 LIKE '%KSR00304374%') because you have the field that holds the KSR set for QBE Match = "Anywhere" (in the Database section of the Field's definition). Changing that to "Leading" should change the SQL to: T1908.C800021100 LIKE 'KSR00304374%' which will use the index, but that will mean that you can no longer just enter the number 304374 to find the data. If you want to just enter the number you would have to enter %304374 to find the data. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com Sent: Monday, November 21, 2011 9:40 AM To: arslist@ARSLIST.ORG Subject: Trying to find out what workflow make the server do a search on HPD:Help Desk form ** When I search on a field the holds the Kinetic number (KSR) the action takes a long time to complete compared to the time it takes to search on the ICN number Below is what my DBA sent me. When searching by KSR it runs this sql which ignores the index: SELECT * FROM ( SELECT T1908.C1,C100161,C100018,C100019,C10,C303497300,C100164,C7,C100217,C100218,C105261,C103009 FROM T1908 WHERE (T1908.C800021100 LIKE '%KSR00304374%') ORDER BY C100161 DESC, 1 ASC ) WHERE ROWNUM <= 9001 When searching by Incident Num it runs this sql which returns in seconds: SELECT * FROM ( SELECT T1908.C1,C100161,C100018,C100019,C10,C303497300,C100164,C7,C100217,C100218,C105261,C103009 FROM T1908 WHERE (T1908.C100161 = 'INC00239686') ORDER BY C100161 DESC, 1 ASC ) WHERE ROWNUM <= 9001 Notice the difference in the clause after WHERE . When I run the first sql at the db level it takes between 60-90 seconds. When I run the modified sql below it returns in seconds just like the INC search: SELECT * FROM ( SELECT T1908.C1,C100161,C100018,C100019,C10,C303497300,C100164,C7,C100217,C100218,C105261,C103009 FROM T1908 WHERE (T1908.C800021100 = 'KSR00304374') ORDER BY C100161 DESC, 1 ASC ) WHERE ROWNUM <= 9001 Where would this SQL statement live in Developer Studio. 1. Ran client side logs on AL, Filters and the other boxes checked off and nothing show up in my client side logs 2. I have search and read several Active Links but none of them have the SQL statement 3. Did the same for filters 4. Searched menu guides Currently the DBA is out for the Holiday and can not contact him. Remedy 7.6 Oracle back end _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" __ This email has been scanned by the Symantec Email Security.cloud service. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Trying to find out what workflow make the server do a search on HPD:Help Desk form
When I search on a field the holds the Kinetic number (KSR) the action takes along time to complete compared to the time it takes to search on the ICN number Below is what my DBA sent me. When searching by KSR it runs this sql which ignores the index: SELECT * FROM ( SELECT T1908.C1,C100161,C100018,C100019,C10,C303497300,C100164,C7,C100217,C100218,C105261,C103009 FROM T1908 WHERE (T1908.C800021100 LIKE '%KSR00304374%') ORDER BY C100161 DESC, 1 ASC ) WHERE ROWNUM <= 9001 When searching by Incident Num it runs this sql which returns in seconds: SELECT * FROM ( SELECT T1908.C1,C100161,C100018,C100019,C10,C303497300,C100164,C7,C100217,C100218,C105261,C103009 FROM T1908 WHERE (T1908.C100161 = 'INC00239686') ORDER BY C100161 DESC, 1 ASC ) WHERE ROWNUM <= 9001 Notice the difference in the clause after WHERE . When I run the first sql at the db level it takes between 60-90 seconds. When I run the modified sql below it returns in seconds just like the INC search: SELECT * FROM ( SELECT T1908.C1,C100161,C100018,C100019,C10,C303497300,C100164,C7,C100217,C100218,C105261,C103009 FROM T1908 WHERE (T1908.C800021100 = 'KSR00304374') ORDER BY C100161 DESC, 1 ASC ) WHERE ROWNUM <= 9001 Where would this SQL statement live in Developer Studio. 1. Ran client side logs on AL, Filters and the other boxes checked off and nothing show up in my client side logs 2. I have search and read several Active Links but none of them have the SQL statement 3. Did the same for filters 4. Searched menu guides Currently the DBA is out for the Holiday and can not contact him. Remedy 7.6 Oracle back end _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: SQL feed into Remedy 7.6 sending special characters
When a user calls into the Helpdesk and tells then their name is Noël Smith the support person in another part of the world types in Noel Smith and does a search. Since Noel Smith does not equal Noël Smith they get the message no record found. I think I'm going to push back that support needs to search on the user company ID. Thanks _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Ben Chernys Sent by: "Action Request System discussion list(ARSList)" 11/11/2011 04:07 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: SQL feed into Remedy 7.6 sending special characters ** Why would you want to? Do you not want the names correct? I am quite sure they would not be in fields that cannot support them such as email addresses of user ids. Also, and perhaps only with umlauts in German, removal of the umlaut implies an addition of an ‘e’. So for example, Juergen and Jürgen are equivalent in German. The same is not true for French accents. And there are umlauts in French as well. Noël for example. Note that there are no umlauts on ‘E’ in German and only on ‘E’ in French. I do not know the correct rules for removing accents from Norwegian or Finnish. So removal of these special characters (or rather the translation of these characters) would depend on the language that those characters were used in (perhaps in the case of a person, the site or country of that person). Finally, should you really want to do this, you can certainly approach it in a number of ways. One would be simply build an SQL view effecting the translations. In this case (I am presuming you will be using a view form) you would base the form on your view rather than the source table. Then, the characters would be replaced before they got to Remedy. With Meta-Update you can cause these characters to be changed with a simple substitute on reading the SQL before they get to Remedy. You can also base the substitution on the other data in the SQL such as language or location. Umlauts and other accents and characters are handled in the extended ASCII character set no problem so there is really no need to change these characters even if you are not running a UTF database. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com Sent: November-11-11 21:31 To: arslist@ARSLIST.ORG Subject: SQL feed into Remedy 7.6 sending special characters ** I have a data base that holds employee information that is using SQL to push the data into Remedy to either create new users or update the users current record in the CTM:People form. Since we are a global company some of the names are coming in with special characters in them. Such a the two dots over the "a". My question can I have remedy strip these out or should I have SQL strip these out. If I have remedy what would be the best way to do this? _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the MessageLabs Email Security System. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
SQL feed into Remedy 7.6 sending special characters
I have a data base that holds employee information that is using SQL to push the data into Remedy to either create new users or update the users current record in the CTM:People form. Since we are a global company some of the names are coming in with special characters in them. Such a the two dots over the "a". My question can I have remedy strip these out or should I have SQL strip these out. If I have remedy what would be the best way to do this? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Map invite for ARS
You need to have a google acount first and be signed in. Then you will see the tools to add a pin _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Sanford, Claire" Sent by: "Action Request System discussion list(ARSList)" 11/08/2011 02:50 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Map invite for ARS ** How do I add my location to the map? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Tuesday, November 08, 2011 11:21 AM To: arslist@ARSLIST.ORG Subject: Fun: Map invite for ARS ** I've shared a map with you called ARS Locations: You can view and edit this map at http://maps.google.com/maps/ms?ie=UTF8&hl=en&oe=UTF8&msa=0&msid=200221395581023988742.0004b13c0a2dd8fb0f21a -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the MessageLabs Email Security System. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Displaying Remedy information in a NOC
SCOM who? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Tommy Morris Sent by: "Action Request System discussion list(ARSList)" 10/28/2011 10:26 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Displaying Remedy information in a NOC ** SCOM From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com Sent: Friday, October 28, 2011 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Displaying Remedy information in a NOC ** Who's there? _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Tommy Morris Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 10/28/2011 10:23 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Displaying Remedy information in a NOC It's the first part of a NOC NOC joke -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, October 28, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Displaying Remedy information in a NOC What's a NOC? - Original Message - From: "Rick Cook" To: arslist@ARSLIST.ORG Sent: Friday, October 28, 2011 10:10:05 AM Subject: Displaying Remedy information in a NOC ** I have been tasked with coming up with some solutions for how to display a Remedy dashboard in the NOC. What kinds of solutions are you all using? I thought that the easiest way would be to simply display the mid-tier web page. Is that workable? They want the data to be pretty much real time. Rick _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" __ This email has been scanned by the MessageLabs Email Security System. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the MessageLabs Email Security System. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Displaying Remedy information in a NOC
Who's there? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Tommy Morris Sent by: "Action Request System discussion list(ARSList)" 10/28/2011 10:23 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Displaying Remedy information in a NOC It's the first part of a NOC NOC joke -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, October 28, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Displaying Remedy information in a NOC What's a NOC? - Original Message - From: "Rick Cook" To: arslist@ARSLIST.ORG Sent: Friday, October 28, 2011 10:10:05 AM Subject: Displaying Remedy information in a NOC ** I have been tasked with coming up with some solutions for how to display a Remedy dashboard in the NOC. What kinds of solutions are you all using? I thought that the easiest way would be to simply display the mid-tier web page. Is that workable? They want the data to be pretty much real time. Rick _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" __ This email has been scanned by the MessageLabs Email Security System. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: BMC Analytics Missing form
Not showing up in the drop down box. I believe your first part is correct and I need to do an insert table and insert it. Then it will or should be in the drop down box. Thanks _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Chowdhury, Tauf" Sent by: "Action Request System discussion list(ARSList)" 10/25/2011 10:53 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: BMC Analytics Missing form ** John, Analytics is basically a pre-packaged universe that BMC has written which encompasses most of the ITSM suite that is forward facing to the user community for reporting such as your Incidents/Changes/Problems/ etc… For something like the User form to be visible as a “Universe” item, you must Insert Table and insert it from there. Are you saying it is not showing up from the list of available tables or that it is not there out of the box? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com Sent: Tuesday, October 25, 2011 10:51 AM To: arslist@ARSLIST.ORG Subject: BMC Analytics Missing form ** I'm looking in the Universe for the Remedy form User and do not see it. I Imported the Universe and did a refresh on it and it is not listed in the forms. Am I missing a step or is there something I need to turn on the form so Analytics can see it Remedy 7.6 _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __ This email has been scanned by the MessageLabs Email Security System. __ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
BMC Analytics Missing form
I'm looking in the Universe for the Remedy form User and do not see it. I Imported the Universe and did a refresh on it and it is not listed in the forms. Am I missing a step or is there something I need to turn on the form so Analytics can see it Remedy 7.6 _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ARWARN 9351 message
Thank you for your response. I'll work down the list you provide and hopefully it will resolve the issue. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Axton Sent by: "Action Request System discussion list(ARSList)" 10/21/2011 10:36 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARWARN 9351 message ** backchannel request is a servlet request to get data for menus, table fields, and a litany of other things. What this error means is that the browser attempted to issue a get or post to that servlet and the expected (or no) response was not received. The cause can vary, but the underlying issue is that between the browser and the midtier, something mangled or blocked the request. This could be some type of security mechanism on your web server, web browser, issues with session tracking (SSO solution that blocks the request, a misconfigured load balancer, a load balancer policy that does not work with the end users proxy, etc.). If you are running load balanced midtier servers, you need to look at your load balancer, as this could potentially be the cause. If you are running a, SSO solution, look at the session tracking. If the end user has security things in their browser, look into that, try disabling them. If the end user is behind a active/active proxy servers, make sure your load balancer uses a method compatible with that arrangement (use cookie based session persistence). If you run a web server (IIS, Apache, etc.), check what modules/plugins you have loaded and look for things that are related to security that are configured to block requests (usually according to some regex). There are a number of other things that can cause this issue as well. You just need to identify where the connection is broken. Axton Grams On Fri, Oct 21, 2011 at 8:54 AM, wrote: ** I looked in a lot of old post on this and could not find the answer to resolve this issue. I have a user in Australia that when using the web thet receive the error (ARWARN 9351) Unable to setup data connection, which is preventing the application from working correctly. I looked up the AR System error messages and the only extra addition that I could find for the error was "An internal error occurred during a back channel request from the browser to the mid tier server". 7.5.00 Patch 003 Windows Server 2003 I'm thinking it might just be a time out error since the user also says the connection speed is very slow. Anyone know the solution or should I fly to Australia to see if I also get the error? _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the MessageLabs Email Security System. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
ARWARN 9351 message
I looked in a lot of old post on this and could not find the answer to resolve this issue. I have a user in Australia that when using the web thet receive the error (ARWARN 9351) Unable to setup data connection, which is preventing the application from working correctly. I looked up the AR System error messages and the only extra addition that I could find for the error was "An internal error occurred during a back channel request from the browser to the mid tier server". 7.5.00 Patch 003 Windows Server 2003 I'm thinking it might just be a time out error since the user also says the connection speed is very slow. Anyone know the solution or should I fly to Australia to see if I also get the error? _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Analytics and Join form
Thanks _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Nathan Aker Sent by: "Action Request System discussion list(ARSList)" 08/30/2011 02:24 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Analytics and Join form ** Correct, for Analytics the joins are built within the universe to define the relationships between objects. It builds the SQL join string which is really what a Join form is effectively. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of john.athe...@schneider-electric.com Sent: Tuesday, August 30, 2011 1:16 PM To: arslist@ARSLIST.ORG Subject: Analytics and Join form ** I'll looking to see if my thinking is correct on this. I noticed today in BMC Analytics Universe that it doesn't list any join forms. My thinking of why is because Join forms do not hold information but gather it up at the time it is opened. Is this safe to say? _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the MessageLabs Email Security System. __ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Analytics and Join form
I'll looking to see if my thinking is correct on this. I noticed today in BMC Analytics Universe that it doesn't list any join forms. My thinking of why is because Join forms do not hold information but gather it up at the time it is opened. Is this safe to say? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
How do I opening a different view of a form?
I created a new view for admins only but I can not get the client to open the new view. I followed the help document in Developer Studio. I trying this on the HPD:Help Desk form and I copied the Default view. Developer Studio named it NewDefault User View. I rename the new view minus the word New and added the extension _Admin to the end.(Default User View_Admin) The only other thing I changed was the Menu Access to allow Modify All.This way an admin can enter _Admin in the Open Window View Extension field in user preferences and he or she will redirected to the new view. >From Developer Studio Help Allowing users to select a view based on preferences You can create an alternate view of an existing view that can dynamically open at runtime for specific users. The user controls the view selection by setting the Open Window View Extension field in the user preferences. The alternate view must start with the same prefix as an existing view. For example, if an existing view has the label Inventory, an alternate view can have the label Inventory_Large Font. Select Inventory in the Form View field of the active link, and instruct users to specify _Large Font in the Open Window View Extension field in user preferences. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Opening a different view
I created a new view for admins only but I can not get the client to open the new view. I followed the help document in Developer Studio. I trying this on the HPD:Help Desk form and I copied the Default view. Developer Studio named it NewDefault User View. I rename the new view minus the word New and added the extension _Admin to the end.(Default User View_Admin) The only other thing I changed was the Menu Access to allow Modify All.This way an admin can enter _Admin in the Open Window View Extension field in user preferences and he or she will redirected to the new view. >From Developer Studio Help Allowing users to select a view based on preferences You can create an alternate view of an existing view that can dynamically open at runtime for specific users. The user controls the view selection by setting the Open Window View Extension field in the user preferences. The alternate view must start with the same prefix as an existing view. For example, if an existing view has the label Inventory, an alternate view can have the label Inventory_Large Font. Select Inventory in the Form View field of the active link, and instruct users to specify _Large Font in the Open Window View Extension field in user preferences. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Separation of Admin and Development Duties
We have run across the same issue and basicly the developers do not roll out their changes on Production that is handled by the admins. The developers and admin all have full access to all servers Dev, QA and Production but each keeps in their own rolls. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Arner, Todd" Sent by: "Action Request System discussion list(ARSList)" 08/05/2011 03:31 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Separation of Admin and Development Duties ** We have been given a directive to separate the Remedy Development and Administrative functions. Basically, we have been instructed to come up with a way to ensure that no one person can make development changes and also be able to set up users accounts. We currently split the roles between two groups so that no one person is doing both, however, since the developers and admins have Administrator privileges, there is nothing stopping either from performing all functions. Does anyone else out there have a similar requirement? If so, can you share your solution? I am just not seeing a way to do this. Or maybe I just don't want to see the way. :) Seems to me both rolls need to have Administrator privileges to complete their tasks. Any insight is greatly appreciated. ARS 7.5 p7 MS SQL 2005 Windows 2003 SP2 Thanks, Todd Arner Great Lakes The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. __ This email has been scanned by the MessageLabs Email Security System. __ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Resize a view.
Thanks all for responding. I need the on open to be submit so that it creates the record that I'm looking for. Nothing worked unless I set it to Dialog and then the record is not created. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Grooms, Frederick W" Sent by: "Action Request System discussion list(ARSList)" 08/05/2011 10:09 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Resize a view. How are you opening the form? If you are opening it any other way than a Dialog it will open based on the User's settings (If they have Maximize Window set in the options) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of joh...@...com Sent: Friday, August 05, 2011 9:32 AM To: arslist@ARSLIST.ORG Subject: Resize a view. I'm trying to resize a form that only has one view. I'm looking for the form to open up in the size of 2 inches by 3 inches. It only has two question and an Save button on it plus several hidden fields. I followed the steps below but it still opens full screen with the client. I read that the web opens based on the broswer settings but the client should open the new form in the size I want. Choose Layout > Show Actual View Size. Select the view. Drag the resize handles. Resize the form window and save the form 7.6 Windows ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" __ This email has been scanned by the MessageLabs Email Security System. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Resize a view.
They are all hidden and group up in the left top corner just under the not hiidden fields _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Frank Caruso Sent by: "Action Request System discussion list(ARSList)" 08/05/2011 09:37 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Resize a view. Are there any stray fields below your main display area? The User tool resizes forms based on the location of all displayed fields. On Fri, Aug 5, 2011 at 9:32 AM, wrote: > ** > I'm trying to resize a form that only has one view. I'm looking for the > form to open up in the size of 2 inches by 3 inches. It only has two > question and an Save button on it plus several hidden fields. I followed > the steps below but it still opens full screen with the client. I read that > the web opens based on the broswer settings but the client should open the > new form in the size I want. > > Choose Layout > Show Actual View Size. > Select the view. > Drag the resize handles. > Resize the form window and save the form > > 7.6 > Windows > > _____ > > John Atherly | APC by Schneider Electric | Information, Process & > Organization (IPO) | Remedy Administrator / Developer > Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | > Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 > Fairgrounds Road, West Kingston, RI 02892 USA > *** Please consider the environment before printing this e-mail > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" __ This email has been scanned by the MessageLabs Email Security System. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Resize a view.
I'm trying to resize a form that only has one view. I'm looking for the form to open up in the size of 2 inches by 3 inches. It only has two question and an Save button on it plus several hidden fields. I followed the steps below but it still opens full screen with the client. I read that the web opens based on the broswer settings but the client should open the new form in the size I want. Choose Layout > Show Actual View Size. Select the view. Drag the resize handles. Resize the form window and save the form 7.6 Windows _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Analytics issue: You do not have the right to edit the universe 'ITSM' in folder '/'
I can Import and update the universe and save it while in Designer on the server. But when I try to Export it back in I and my other colleagues are getting this error. You do not have the right to edit the universe 'ITSM' in folder '/' We looked at the access we have in Analytics and we all have admin rights. Is this an Analytics access issue or a server issue. I'm told nothing has changed on either. I tried testing it on a different server but I got a different error and can not log on. Internal Problem[repo_proxy 13] SessionFacade::openSession - check rights has failed One or more arguments are invalid.(hr=#0x0) We rebooted the servers The Universe is not locked _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Celebration ... two years in the making ... an upgrade to v7.5 completed!
Congratulations. I hope will hit that milestone soon _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Susan Palmer Sent by: "Action Request System discussion list(ARSList)" 07/18/2011 02:27 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Celebration ... two years in the making ... an upgrade to v7.5 completed! ** Hi everyone, Just needed to share my excitement with others that would appreciate it. Saturday we completed our upgrade to ARS v7.5P7 ! We started nearly two years ago and last year gave up on what would be termed a conventional upgrade and built a new server instance with v7.5 and exported/import all objects to it. Of course that presented some challenges but nothing near what the platform upgrade was presenting. Then of course there's freeze time for us from Oct-Jan and other higher priority projects, but finally we are there! Over the last two months I've been adjusting to Dev Studio and have most of it figured out. I know it does cool things which I appreciate but sometimes I miss the simplicity of the old admin tool. But we're there and I'm so pleased!! Susan _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the MessageLabs Email Security System. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Print button not working on Midtier
If I'm correct you can install Crystal Enterprise server on your Midtier. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Bharad w Sent by: "Action Request System discussion list(ARSList)" 07/13/2011 02:53 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Print button not working on Midtier ** can I know any solution for this Issue , any help is appreciated. On Wed, Jul 13, 2011 at 12:42 PM, Mahesh wrote: ** Print functionality works on the "Mid-Tier" and as well as on the "BMC Remedy User" on ITSM 7.6.0x. Thanks Mahesh On Wed, Jul 13, 2011 at 1:01 PM, Roger Justice wrote: ** The print button only works in the client tool since it is calling a Crystal Report. -Original Message- From: Bharad w To: arslist Sent: Wed, Jul 13, 2011 1:58 pm Subject: Print button not working on Midtier Hi, "we are facing an Issue with the Print Button"When clicking the "Print" button at the bottom of an incident nothing shows up. any suggestions are appreciated. Thanks in advance. environment is 7.6.04 patch1. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ __ This email has been scanned by the MessageLabs Email Security System. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Field Size
I'm trying to create an automated process in which Remedy is fed data on users and either a new people record is created or the current record is updated. Everything is working except some user have entered in long phone extension such as "New York Office 2345 or New York Lab 5432". This issue is the CTM:People only excepts 20 characters. I'm looking for a filter action that would only keep the first 20 characters of the extension before passing it on to CTM:People The information is being pushed by SQL to the table in Oracle. Remedy picks up the new record in the view form with an escalation the fires off a filter to push it to a regular form. Once in the regular form the data is cleaned up and check by several different filters before it is send to CTM:People. 7.5.00 Patch 003 Windows 2003 Oracle 11 _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: OT: Anyone want to save $900 off WWRUG11 Registration?
Any typographic errors or misspellings are all Steve Jobs' fault :-) You just made my day with that line. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Doug Blair Sent by: "Action Request System discussion list(ARSList)" 07/07/2011 11:02 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: OT: Anyone want to save $900 off WWRUG11 Registration? Andre, Just wanted to say thank you to you for making this selfless and generous offer. Sharing knowledge and helping each other out is what this is all about. And BTW it's not worth $2000. WWRUG is priceless! :-) See you in DC! Doug -- Doug Blair +1 224-558-5462 Sent from my iPad2 Any typographic errors or misspellings are all Steve Jobs' fault :-) On Jul 7, 2011, at 9:39 AM, Andre Hughes wrote: > Good morning, > > The discount code has been claimed. Thank you for your responses. > > Andre > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" __ This email has been scanned by the MessageLabs Email Security System. __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: arserver.exe is consuming 100% cpu - possible DB corruption? (Long Post)
Is the server cacheing or Mid Tier? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Rick Cook Sent by: "Action Request System discussion list(ARSList)" 06/28/2011 08:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: arserver.exe is consuming 100% cpu - possible DB corruption? (Long Post) ** We saw on ESX 3.5 that adding CPUs actually slowed performance, due to a bug in how the processors were accessed. Dropping to 1 or 2 helped a lot, as did upgrading to v4. Rick On Jun 28, 2011 5:33 AM, "Reiser, John J" wrote: > Mark, > I've been working with BMC Support since last week. They have had me send many log files trying to capture an event but nothing has shown up yet. I'll check into Spotlight. > > Theo, > Already disabled escalations, alerts etc. I even disabled every filter with a notify action because that was the first bit of workflow that would send arserver.exe running away. The system still overloads. > > Joe, > I'll ask the VM admins to check the NIC settings. Since the SQL Server is remote and on a huge SAN that side should be ok. The DBA said he saw no unusual traffic to the ARSystem db. > > Rick, > There ARE FOUR Lights. Sorry can you tell I'm losing it. > The VM has 2 CPUs configured. > VMware Tools says version 8.3.7 build 341836. > > LJ, > I've been capturing Filter, thread, API, SQL logs and sent them to BMC Support. They see no long queries or transactions that could be causing the high cpu usage. I did combine sql and api. I'll add the filter logs and see what kind of timing I get between the three. > > Thanks for the feedback. > If BMC can't solve it today I think I'm going to use Misi's rrrChive and export and reload the user data after we rollback the meta(?) data from before the problem started. > > > --- > John J. Reiser > Remedy Developer/Administrator > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by me > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Walters, Mark > Sent: Tuesday, June 28, 2011 4:59 AM > To: arslist@ARSLIST.ORG > Subject: EXTERNAL: Re: arserver.exe is consuming 100% cpu - possible DB corruption? (Long Post) > > Grab a copy of Spotlight on Windows from www.quest.com and you can use it to view the various threads within the arserverd.exe and work out which one is causing the high CPU load. Once you have this you can reference the thread/sql/api/filter logs to see what activity it is. > > Mark > > I work for BMC, I don't speak for them. > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Reiser, John J > Sent: 27 June 2011 22:27 > To: arslist@ARSLIST.ORG > Subject: arserver.exe is consuming 100% cpu - possible DB corruption? (Long Post) > > Hello Listers, > ARS 7.6.03 > MS 2003 Enterprise > MS SQL 2005 (remote) > Total home grown system. No OOTB modules. > > > I have a real stumper here. It even has BMC scratching their heads. > I have a production system that is experiencing cpu overload that runs up to 99 in the processes and sits there. > The ARSystem server is virtual machine. We thought maybe it was a MS "Patch Tuesday" issue and we removed the 10 recent MS patches one at a time and restarted the machine each time. The problem still exists after the arserver service starts. Sometime immediately and sometimes it will sit for 1- 20 minutes before it starts to hog the CPUs. > To eliminate any other OS and file system issues we grabbed a two week old backup image of the server and restored it. > The system came back ok for a short while and then started to lock up the CPU again. > Working with BMC I set the logs on and restarted. We saw the system jump to 100% within a minute and captured a 10MB arsql.log file. > It can force the overload at anytime by firing filter workflow with a notification action in it. > I disabled this one filter but the system still loaded up. I added a Filter that ran a 0 and the only action was Goto 1000 to jump all Filter actions that fired on the change of the Sta
Re: WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good.
My guess is the ARS System Email Message form. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Andrew C Goodall Sent by: "Action Request System discussion list(ARSList)" 06/08/2011 10:49 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good. ** Which staging form are you referring to? Thanks – and wonder why BMC support would not know this? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Wednesday, June 08, 2011 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good. When things like this happen, the only way to get rid of these emails before they go out is to start deleting pending emails from the staging form. I had this similar problem 2 weeks ago. Out of the roughly 30,000 emails that got generated, I was able to delete 20,000(give or take). Had to keep refreshing the form for a while till they stopped getting created. Hind-sight I should have just changed the status to "sent" as a bulk modify would have been faster than delete. I am sure all seasoned developers have run into this at some point. Now You now need to setup some workflow to ensure the email address doesn't get populated with a zero again... The email issue has been around since version 6.x, and don't think it's going away anytime soon. Sent from my iPhone On Jun 8, 2011, at 7:16 AM, Andrew C Goodall wrote: ** We process about 20-30k emails a day – if we just shut down email then we hurt more people. Our issue was to let all email through other than this one particular email that got sent to everyone. In fact the email engine performed great throughout this event and processes all email as we would expect and other notifications were not considerably delayed – it was just kept extra busy for 2 days What we need BMC to answer is how to isolate and remove a particular notification from NTE before it gets to the AR System Email Messages. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, June 08, 2011 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: WARNING OF BAD AS DESIGNED FEATURE IN ITSM - zero in internet email field for person is not good. ** why not just go to the ar email config and disable it ? or change the password and let it fail even... but I think you are asking for a button next to turn off escalations that is turn off email? On Wed, Jun 8, 2011 at 10:05 AM, Axton wrote: What is 'as designed' is the ability to use a group id, group name, login name, or email address in the email message delivery fields. When a number is seen, it is interpreted as a group id. Unfortunately, 0 is the group id for public. Not saying it's right, but that's what it is, and the application can (and in my opinion, should) account for this. Seems a knob could be added to the email engine that disallowed this, or defined a threshold for group member count could be used to address this. It's not the first time this has burned someone (not necessarily in the ITSM world either). The notification engine may add a layer of abstraction on top of the email engine that discounts the use of this capability at the email engine layer (I don't know enough about it to say for sure). Take a system that has an email auto-reply set up. Send an email to that system with a reply-to address of 0 and guess what you would get. Axton The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Wed, Jun 8, 2011 at 8:49 AM, Andrew C Goodall wrote: > ** > > All, > > > > FYI – for ITSM users > > > > We had an issue last week in which a service desk associate created a > proposed people record for a vendor and entered a zero as the persons email > address. > > Upon creating the incident with the new person as the cust
Re: Friday humor
I must be the luckiest person today. I'm just coming off two weeks in the sun in Fort Lauderdale and I might have Monday and the rest of the time off. _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Meyer, Jennifer L" arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion list Subject (ARSList)"Friday humor 05/20/2011 12:29 PM Please respond to arslist@ARSLIST.O RG FYI: The world ends tomorrow. So if I'm not in the office on Monday, you'll know why. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Password pattern matching in Kinetics
Thank you for your responce. After several more hours of playing around I
got it working using
^.*(?=.{8,})(?=.*[a-z])(?=.*[A-Z])(?=.*[^A-Za-z0-9]).*$
_
John Atherly | APC by Schneider Electric | Information, Process &
Organization (IPO) | Remedy Administrator / Developer
Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 |
Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132
Fairgrounds Road, West Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail
LJ LongWing
Sent by: "Action Request System discussion list(ARSList)"
03/07/2011 04:57 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Password pattern matching in Kinetics
**
John,
I don’t have direct experience with Kinetic, but I would imagine you would
need to do 3 separate checks. By doing it the way you are, as you
described you are saying that it must be in the order you specify. If
however you check it for lower, then for upper, then for special, all 3
should pass regardless of order.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly
Sent: Monday, March 07, 2011 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Password pattern matching in Kinetics
**
I'm trying to create a field in Kinetics that the user will enter in the
new password in and I want to make sure it meets the specs. It must
include an upper case character, a lower case character, a special
character (for example: #, !, +, %) and be 8 characters in length.
I've gotten it to meet the upper and lower case and the special character
as long as it is typed in that order any thing else fails.
([A-Z]+[a-z]+[^A-Za-z0-9])equal any upper case followed by a lower
case and then a special character
were
([^A-Za-z0-9]+[A-Z]+[a-z])equals the same but in a different order
special character followed by an upper case and then lower case
or I could use
([A-Z]+[a-z]+[0-9]+[^A-Za-z0-9])|([^A-Za-z0-9]+[A-Z]+[a-z]+[0-9]) which
equals either of the examples but not any that start with a lower or any
other combination.
I think what I'm looking for should be something like
([A-Z])([a-z])([^A-Za-z0-9]){8}
Thanks
_____
John Atherly | APC by Schneider Electric | Information, Process &
Organization (IPO) | Remedy Administrator / Developer
Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 |
Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132
Fairgrounds Road, West Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Password pattern matching in Kinetics
I'm trying to create a field in Kinetics that the user will enter in the
new password in and I want to make sure it meets the specs. It must
include an upper case character, a lower case character, a special
character (for example: #, !, +, %) and be 8 characters in length.
I've gotten it to meet the upper and lower case and the special character
as long as it is typed in that order any thing else fails.
([A-Z]+[a-z]+[^A-Za-z0-9])equal any upper case followed by a lower
case and then a special character
were
([^A-Za-z0-9]+[A-Z]+[a-z])equals the same but in a different order
special character followed by an upper case and then lower case
or I could use
([A-Z]+[a-z]+[0-9]+[^A-Za-z0-9])|([^A-Za-z0-9]+[A-Z]+[a-z]+[0-9]) which
equals either of the examples but not any that start with a lower or any
other combination.
I think what I'm looking for should be something like
([A-Z])([a-z])([^A-Za-z0-9]){8}
Thanks
_____
John Atherly | APC by Schneider Electric | Information, Process &
Organization (IPO) | Remedy Administrator / Developer
Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 |
Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132
Fairgrounds Road, West Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Test- Please ignore
Sorry we are all on vacation didn't you get the meno? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Shellman, David" Sent by: "Action Request System discussion list(ARSList)" 01/26/2011 10:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Test- Please ignore ** We're ignoring as best as we can. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister Sent: Wednesday, January 26, 2011 10:10 AM To: arslist@ARSLIST.ORG Subject: Test- Please ignore ** This is just a test. Have not received postings since 1/18 and am testing to see if I see this one. Please ignore. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Java Developer needed for full time job in Chicago, IL. Must have BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder
I would have to Side with Claire since Remedy and other applications that work with Remedy are using Java. I'm surprised that they are not also requiring Remedy skills _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Rick Cook Sent by: "Action Request System discussion list(ARSList)" 11/17/2010 11:34 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Java Developer needed for full time job in Chicago, IL. Must have BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder ** Normally, I would agree with you, Claire, but the job requirements don't mention Remedy at all, so I have to go with Phil on this one. Rick On Wed, Nov 17, 2010 at 10:25 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: ** Since Column is pretty much a BMC/Remedy only shop, it would stand to reason that this is a Remedy related position, even if it does not explicitly say it is... From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Murnane, Phil Sent: Wednesday, November 17, 2010 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Java Developer needed for full time job in Chicago, IL. Must have BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder ** David: We respectfully request that you keep posts to the ARSlist limited to topics related to the family of BMC Remedy AR System and related products. There are many, many more suitable places on the internet for Java Developer Wanted postings. Thank You, --Phil From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frankfater, David Sent: Wednesday, November 17, 2010 10:54 To: arslist@ARSLIST.ORG Subject: Java Developer needed for full time job in Chicago, IL. Must have BPEL, ESP, and Oracle experience and be a US Citizen or Green Card Holder ** We have a full time opening for Java developer. Do you know of anyone that might be interested? Responsibilities: * Participate as a team member in the application development area. * Learn business functions to effectively participate in technical analysis, design, construction and implementation. * Code solutions to problems using a structured approach keeping in mind long term maintainability and quick accessibility. * Test coded solutions properly against customer acceptance criteria to ensure a quality application * Document consistently and accurately on all application projects. All technical documentation (new development and maintenance) should be complete, understandable and accessible. * Communicate and maintain a productive working relationship with user base of product/service line as well as all appropriate parties to an assignment, both internal and external to IT. * Report appropriate and correct status to project leadership, manager and Director. * Improve knowledge in new technologies in order to use them in approved projects; participate on special projects as assigned. * Completes other projects and duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * BS/MS in Computer Science or equivalent experience * 1+ years experience with various operative environments, toolsets and development methodologies * Experience with Java, J2EE/JavaEE, Web services, SQL required * Experience with BPEL, ESP, and Oracle Database required. * Experience with SOA, XML, XSLT, PL/SQL preferred * Understanding of RAD, SDLC, Client Server/Distributed Application Design and Development * UNIX, Client/Server, PC Development Tools, Internet/Intranet * Ability to collaboratively identify potential solutions and effectively communicate benefits * Understanding of business processes, project management/planning, time management * Ability to communicate effectively with teams, peers, clients * Must be motivated and be able to contribute in fast paced environment while maintaining quality of performance * Must have at least one year experience developing and designing object-oriented programs using Java. Kind regards, David David Frankfater Column Technica
Re: Print from Mid Tier
What about having the field open up in it's own window then use the javascript:window.print() to print that window _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Grooms, Frederick W" Sent by: "Action Request System discussion list(ARSList)" 11/10/2010 03:28 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Print from Mid Tier Not that I know of. All this is doing is calling the browser's print routine. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, November 10, 2010 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Print from Mid Tier ** Fred, Is there anyway to print just a field on the form using this code? Kevin Begosh -Original Message- On Mon, Nov 8, 2010 at 5:48 PM, Grooms, Frederick W < > wrote: javascript:window.print(); in the runprocess action of an active link on the button if $CLIENT-TYPE$ = 9 should do it Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L. Sent: Monday, November 08, 2010 4:40 PM To: arslist@ARSLIST.ORG Subject: Print from Mid Tier I have a print button on a few of my forms. I have been migrating users to the Mid Tier interface and of course the print buttons no longer function since they were using OLE. Does anyone have an idea of a way to get a button to execute a print screen? Thanks, Andy L. Mayfield Sr. SCADA Operation Center Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Duplicate Record On Staging Form
It has nothing to do with the clearing the staging form. What it is telling you is that you have two records from you csv that have the same template name. They both should be flag with the error. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "tristan.rop...@t-online.de" Sent by: "Action Request System discussion list(ARSList)" 11/05/2010 08:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Duplicate Record On Staging Form ** Hi all, I have problems with the data load console. I got spreadsheets for import data of the process setup. I want to import task templates, the operational data catalog is complete. But when i start to validate the staging forms after importing the csv files, i get very often the error message "Duplicate Record On Staging Form". But i have cleared the staging table before i start the import job. Bedide that, this record is unique in the csv file. Does anybody know, what is the problem ? Any help appreciated ! Cheers Tristan _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Escalation does not push vendor form data to regular form
I running 7.5 and current working on just about the samething where my vendor form is populated by employee data and I have an escalation that does a set field to modify the vendor form that kicks off the filter to move it to a workbook form to then allow the other filters run modification of the data before it gets pushed to the people form. We been used this in 6.3 also with no issues _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar Sent by: "Action Request System discussion list(ARSList)" 11/02/2010 02:16 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Set field action is like a "modify" action on vendor which is not allowed as vendor point to Ldap where user doesn't have access to create or modify. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 4:16 PM, John Atherly wrote: Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar Sent by: "Action Request System discussion list(ARSList)" < arslist@ARSLIST.ORG> 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- Created another vendor form, no luck Created another escalation, no luck Tried escalation to push vendor to another regular form, no luck Tried with matching ids in push field action, no luck tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. Tried with vendor form with one field only, no luck I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Escalation does not push vendor form data to regular form
Set the Escalation to do a set filed on the vendor form.Create a filter to do the push field action on modify _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Mahendra Mahalkar Sent by: "Action Request System discussion list(ARSList)" 11/02/2010 02:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalation does not push vendor form data to regular form ** Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza wrote: ** Have you tried using AIE as an alternative? Can’t really think about why an Escalation should fail but AIE should work.. It worked for me although I can’t say I have tried it for 7.6.03 Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:58 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Escalation does not push vendor form data to regular form ** I checked the escalation logs, there I found only NULL values pushing to staging form. Regards, Mahendra Mahalkar On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza wrote: ** You haven’t turned off Escalations on that server have you? Turn on your Escalation Log’s. This may tell you something if you think you have done everything else right.. Joe From: Mahendra Mahalkar Sent: Tuesday, November 02, 2010 1:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Escalation does not push vendor form data to regular form ** Hi All, I want to transfer ldap data from vendor form to staging form(regular form). ARS version - 7.6.03, DB - MS SQL 2005 For this, I created one escalation with push field action in which it create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. Mapped the vendor data to staging form. The issue is that escalation pushing NULL to staging form though I can see/query the vendor form data from arsystem. I tried the following scenarios also --- Created another vendor form, no luck Created another escalation, no luck Tried escalation to push vendor to another regular form, no luck Tried with matching ids in push field action, no luck tried same escalation between two regular forms where it worked perfect, but why it not working between vendor and regular form. Tried with vendor form with one field only, no luck I know it was easy to create such transfer prior to 7.6.03, is there any issue with this 7.6.03 version? Help is appreciated. I am going to raise this issue with BMC Support also. Regards, Mahendra _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Can't open attachment field in display-only form
Yes you can't open in search mode - Original Message - From: "Martin, Dwayne - martinrd" [marti...@jmu.edu] Sent: 11/01/2010 09:02 PM GMT To: arslist@ARSLIST.ORG Subject: Can't open attachment field in display-only form Dear List, I have a display-only form that on "Window Loaded" copies an attachment field from another form into its own field. The attachment appears in the pool, but the users can't open it in either WUT or Mid Tier, even tho "Public" has read permission to the field and pool, and the user is an Administrator. The form is in "Search" mode. Could that be a problem? Dwayne Martin James Madison University ARS & Mid Tier 7.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Display as Text for Character Field
Create another character field with an active/filter that sets the value to equal your Display as text field. Then set it up to be hidden in new record mode and in view in search search mode and the Display field run the opposite. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Kemes, Lisa" Sent by: "Action Request System discussion list(ARSList)" 10/29/2010 03:13 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Display as Text for Character Field ** I originally set up a character field as Read Only, when a customer is modifying or adding a record, they cannot change this field. When they do a search on this form, a Change Action makes this field Read/Write. (I don't want anyone to change it, but I don't mind if they search on the field). Plus I don't want to make my users use the advanced search option, I want to make it easy. Well, I need some workflow to update this field from time to time, but it won't let me because the field is Read Only. No biggee, I'll just change this field to Display as Text. (even though I don't like Display as Text sometimes, I always end up having to draw a little box around the field). But there is no Change Action to turn off this Display as Text setting when the users are doing a search on the form. Am I missing anything? Is there an easy solution to this? I'm working on the WUT (ARS 7.5 p4) AR System Server 7.1 p7 Oracle 10g Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Reports in Crystal don't Display on Web
You need to have Crystal Enterprise installed on the Mid tier - Original Message - From: Anonymous [how...@homesteadbound.com] Sent: 09/15/2010 10:28 PM AST To: arslist@ARSLIST.ORG Subject: Reports in Crystal don't Display on Web The crystal reports are visible from the WUT but don't load on the web. Can somebody provide the list of steps needed to enable crystal report viewing on the Mid-Tier? Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Online vs. Instructor Led On Site Training
You do not get the full classroom experence. People attend not to ask ques(ions. Thus making the lear lless than in a classroom - Original Message - From: Jase Brandon [jasebran...@gmail.com] Sent: 08/31/2010 04:36 PM AST To: arslist@ARSLIST.ORG Subject: Online vs. Instructor Led On Site Training Hello All, Does anyone have any preferences regarding Online BMC Training vs. On site Instructor led training? I have taken WBT's before and enjoy the experience of taking an instructor led class on site, but have never done a virtual classroom instructor led training. My concern is that the Online BMC class won't have all the benefits of the classroom. Thoughts anyone? Thanks, Jase Brandon Quality Technology Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Blackberry Integration with Remedy
You might want to look at Kinetic Data http://www.kineticdata.com/ I seen a video on the Iphone submitting a ticket in Kinetic which in turns creates an incident ticket. This is one thing I'm going to test once we finsh setting up our Kinetics. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Goza, Craig" Sent by: "Action Request System discussion list(ARSList)" 08/31/2010 10:41 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Blackberry Integration with Remedy My organization has decided to use iphones as their preferred "smartphone". (please don't tease, they never asked my opinion) Are any of these products compatible with the iphone? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy You might also check out Zenprise. They offer management of BlackBerry and other mobile devices from a support and security standpoint. --Original Message-- From: Tommy Morris Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Blackberry Integration with Remedy Sent: Aug 31, 2010 10:28 AM Thanks for the quick feedback, we will start a high level eval of these. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, August 31, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Blackberry Integration with Remedy Both Aeroprise and MobileReach have excellent interfaces for blackberries. Rick -Original Message- From: Tommy Morris Sender: "Action Request System discussion list( ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Is there any Rug Action in the New England area?
Is there any Rug Group Action in the New England area? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
7.5 Suppot Permission error
I have a support person that can not create a incident ticket. He gets the error message below. He is not a member of either of the two groups but is just trying to create an incident and send it to the group. I have check his permission and he does have Incident User which should allow him to create incidents for other groups. Others on his team are able to create tickets. I search the list and found nothing on this error. Goolge had one one answer and it did not apply. I deleted his account and recreated it but no luck. You do not have the authority to modify incident, """INC1235""". You must be a member or an associate member of either the owner group (SERVICE_DESK) or the assigned group (TREASURY). (ARERR 1291018) _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Group Member list Remedy 76
I need to run a report on all members of all groups. In Remedy 6.3 I used SHR:Assignment but in Remedy 7.6 that form is no longer around. Does anyone know a form that I can run a search on that will provide the group name and it's members? 7.5 Windows 2007 _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-789-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: creating Groups
Create and a filter error message that will not let an incident ticket be saved with that group _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Martinez, Marcelo A" Sent by: "Action Request System discussion list(ARSList)" 06/22/2010 10:13 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: creating Groups ** This question was asked on April 27th on the list… although I don’t think a solution was produced. Amanullah did you ever find a work around for this? What about a filter that will not allow assignment to that group in INC module? (I know it’s a bit “southern engineering”… but a possible solution). Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Enslin Van Blerk - MWEB Sent: Tuesday, June 22, 2010 8:28 AM To: arslist@ARSLIST.ORG Subject: creating Groups ** Hi All I am using ARS 7.1 Is it possible to create a group that is only available in the change module? I have a group/department in our company that will not make use of the incident module but they will be assignees for a change. Currently the group appears in both the incident and the change module. The problem is people assign incidents to this group and no-one in that group looks at the incident module. Regards Enslin This electronic communication and the attached file(s) are subject to a disclaimer which can be accessed on the following link: Disclaimer - or copy the following URL into your browser - http://www.mweb.co.za/disclaimer. If you are unable to view the disclaimer, please contact ab...@mweb.com for a copy. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ <>
Re: Interview Questions - Please help
To do this you just need to add `! at the end of the filter Filtername`! _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ketan Sanas Sent by: "Action Request System discussion list(ARSList)" 06/16/2010 08:15 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview Questions - Please help HI, You can by overriding the filter phasing. Regards, Ketan From: Action Request System discussion list(ARSList) on behalf of Nair, Rajesh IN BOM SISL Sent: Wed 6/16/2010 5:44 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I would like to know the answer for this As per me it will not .. i know i may be wrong as not a remedy guru over here Can you force a filter to fire all actions in the first phase From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, June 16, 2010 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: Interview Questions - Please help ** I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com| Site: www.apc.com/ <http://www.apc.com/> | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra Sent by: "Action Request System discussion list(ARSList)" 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the "Worklog" field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks & Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _attend WWRUG10 www.wwrug.com ARSlist: "Where the A
Re: Interview Questions - Please help
I'll take number 11 What is the function of DDE-Poke? DDE-Poke is French for when you have to poke the server to get it to do what you want. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Ram Rudra Sent by: "Action Request System discussion list(ARSList)" 06/16/2010 05:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Interview Questions - Please help Hi All, In an interview point of view, I have gathered the below questions and looking for answers. Please help. 1) What is the difference between and Active Link and a Filter? 2) What is a .def file used for? 3) What is a .arx file? 4) Who is Doug Mueller? 5) What is a use for an Active Link Guide? 6) What type of field is the "Worklog" field? 7) Name two DBMSs in which Remedy ARS can run on top of? 8) What does ARS stand for? 9) What are the core fields? 10) What does $MENU$ do? 11) What is the function of DDE-Poke? 12) What are ar.ini and ar.conf files used for? 13) Describe the features that are available by comparing ARS Ver. 6.3, 7.1 and 7.5 majorly? 14) Why ardiff utility is used for? 15) How do you deploy your application on web? 16) When and in what situation you use workflow log, arerror.log, arfilter.log, aresc.log? 17) Explain the actions available in active link which are not in Filters. Explain why it is not. 18) Why ardiff utility is used for? 19) What is the primary table in the AR System data dictionary? 20) How does the AR System manage the data you see in Remedy Forms? 21) Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy what you say? 22) How do you troubleshoot AR System server outages to restore access to the system? 23) How does mid-tier work and where does it fit in the client server architecture? 24) Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 25) Can you force a filter to fire all actions in the first phase? 26) List all of the possible uses for guides. They were looking for walking tables? 27) What is walking tables? 28) when you use CMDBDriver.exe command line utility? 29) When you use arreload.exe command line utility? 30) how you reset the application administrator / demo password if you forget it? 31) When you use arsignal command line utility? 32) When you use runmacro command line utility? 33) When you use archgid command line utility? 34) How many table types are available in ARSystem Database and explain them? Thanks & Regards, Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Data Management tool error Invalid Product Catalog
Thanks for the reply I running PCT-ProductCompanyAssoc when I get the error message. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Chris Danaceau Sent by: "Action Request System discussion list(ARSList)" 05/04/2010 11:16 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data Management tool error Invalid Product Catalog John, I didn't see that you specified which staging records had that error? It sounds like you've got records which are dependent upon the product catalog (i.e. Assignment) where you have it specified in the dependent record but not in your product catalog load or in your live Product Configuration forms. -- Chris Danaceau AttivaSoft Solutions Architect From: Action Request System discussion list(ARSList) on behalf of John Atherly Sent: Tue 4/27/2010 3:15 PM To: arslist@ARSLIST.ORG Subject: Data Management tool error Invalid Product Catalog ** I've been trying to use the Data Management Tool in 7.5 to load my Foundation data from the work sheets provided by BMC. Remedy converts then into csv file format and then loads the data into Remedy. Once the data is load I run the Validate. After Validation is done all records are mark with an error Invalid Product Catalog The work sheets do not contain a column called Product Catalog. I've run logs on the client and the server and can't even see when the error feild is being populated. 7.5.00 Patch 003 Windows Server 2003 _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com <mailto:%20john.athe...@apcc.com> | Site: www.apc.com/ <http://www.apc.com/> | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Data Management tool error Invalid Product Catalog
You got my hopes up with your responce but I entered in data into those column and I get the same error. Thanks _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Tommy Morris Sent by: "Action Request System discussion list(ARSList)" 04/28/2010 03:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data Management tool error Invalid Product Catalog ** You have to have Product name and Manufacturer in order for the Prod Cat to be valid. At least you do from the App Admin console. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, April 28, 2010 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Data Management tool error Invalid Product Catalog ** I was empty until I added in the information in different columnsCI Type, Product, Categorization Tier 1,Product Categorization Tier 2,Product Categorization Tier 3,Suite Definition, Map to Global, Status Column's that are blank Product Name, Manufacturer, DataTags _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Wilhelm, Chad E" Sent by: "Action Request System discussion list(ARSList)" 04/28/2010 02:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data Management tool error Invalid Product Catalog ** John, In the foundation spreadsheets there is a sheet called ProductCatalog, I would make sure it is empty. A clean sheet is 82 KB. Thank You, Chad Wilhelm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Tuesday, April 27, 2010 3:16 PM To: arslist@ARSLIST.ORG Subject: Data Management tool error Invalid Product Catalog ** I've been trying to use the Data Management Tool in 7.5 to load my Foundation data from the work sheets provided by BMC. Remedy converts then into csv file format and then loads the data into Remedy. Once the data is load I run the Validate. After Validation is done all records are mark with an error Invalid Product Catalog The work sheets do not contain a column called Product Catalog. I've run logs on the client and the server and can't even see when the error feild is being populated. 7.5.00 Patch 003 Windows Server 2003 _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Data Management tool error Invalid Product Catalog
I was empty until I added in the information in different columnsCI Type, Product, Categorization Tier 1, Product Categorization Tier 2, Product Categorization Tier 3, Suite Definition,Map to Global, Status Column's that are blank Product Name, Manufacturer, DataTags _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Wilhelm, Chad E" Sent by: "Action Request System discussion list(ARSList)" 04/28/2010 02:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Data Management tool error Invalid Product Catalog ** John, In the foundation spreadsheets there is a sheet called ProductCatalog, I would make sure it is empty. A clean sheet is 82 KB. Thank You, Chad Wilhelm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Tuesday, April 27, 2010 3:16 PM To: arslist@ARSLIST.ORG Subject: Data Management tool error Invalid Product Catalog ** I've been trying to use the Data Management Tool in 7.5 to load my Foundation data from the work sheets provided by BMC. Remedy converts then into csv file format and then loads the data into Remedy. Once the data is load I run the Validate. After Validation is done all records are mark with an error Invalid Product Catalog The work sheets do not contain a column called Product Catalog. I've run logs on the client and the server and can't even see when the error feild is being populated. 7.5.00 Patch 003 Windows Server 2003 _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Data Management tool error Invalid Product Catalog
I've been trying to use the Data Management Tool in 7.5 to load my Foundation data from the work sheets provided by BMC. Remedy converts then into csv file format and then loads the data into Remedy. Once the data is load I run the Validate. After Validation is done all records are mark with an error Invalid Product Catalog The work sheets do not contain a column called Product Catalog. I've run logs on the client and the server and can't even see when the error feild is being populated. 7.5.00 Patch 003 Windows Server 2003 _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Friday Humor Beginners Guide to Computer Language
BIT : A word used to describe computers,as in 'Our son's computer cost quite a bit ' BOOT : What your friends give you because you spend too much time bragging about your computer skills BUG : What your eyes do after you stare at the tiny green computer screen for more than 15 minutes. Also: what computer magazine do to you after they get your name on their mailing list CHIP : The fattening, non-nutritional food computer users eat to avoid having to leave their keyboard for meals COPY : What you have to do during school tests because you spend too much time at the computer and not enough time studying CURSOR : What you turn into when you can't get your computer to perform, as in "You $#%&%$#%$% computer!" DISK : What goes out in your back after bending over a computer keyboard for seven hours at a clip DUMP : The place all your former hobbies wind up soon after you install your computer ERROR : What you made the first time you walked into a computer showroom to 'just look' EXPANSION UNIT : The new room you have to build on to your home to house your computer and all its peripherials FILE : What your secretary can now do to her nails six and a half hours a day, now that the computer does her day's work in 30 minutes FLOPPY : The condition of a constant computer user's stomach due to lack of exercise and a steady diet junk food ( see "Chips" ) HARDWARE : Tools,such as lawnmowers,rakes and other heavy equipment you haven't laid a fingeron since getting your computer IBM : The kind of missile your family members and friends would like to drop on your computers so you'll pay attention to them again MENU : What you'll never see again after buying a computer because you'll be too poor to eat in a restaurant MONITOR : Often thought to be a word associated with computers,this word actually refers to those obnoxious kids who always want to see your hall pass at school PROGRAMS : Those things you used to look at on your television before you hooked your computer up to it RAM : What you do to the side of your computer when it's not working properly RETURN : What lots of people do with their computers after only a week and a half TERMINAL : A place where you can find buses,trains and really good deals on hot computers WINDOW : What you heave the computer out of after you accidentally erase a program that took you three days to set up _____ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Remedy Training
I saw training being offered at the Clearwater area about three weeks ago for Foundation II class _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Mayfield, Andy L." Sent by: "Action Request System discussion list(ARSList)" 04/21/2010 10:13 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Remedy Training Good Morning All, Did BMC close their training facilities in Atlanta? I was checking this morning and they list no courses for that location. Clearwater, FL. was also empty. The only locations I see available in the USA for "ARS 7.5 Administering" were Dallas, TX and Downer Grove, IL. Andy L. Mayfield Sr. Protection & Control Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Operational Category in 7.6 How can I delete some of them
I'm working on learning 7.6 in a test environment and I entered in the Product Category in the Operational Category. I would like to be able to just move them over with a one click action. But I don't think that will happen. I tried to deleting them out and it looks like they are being deleted but after a refresh they are still listed. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: SLA time Calculations
BMC offers a SLA management
http://www.bmc.com/products/product-listing/53174792-132703-1311.html
_
John Atherly | APC by Schneider Electric | Information, Process &
Organization (IPO) | Remedy Administrator / Developer
Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 |
Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132
Fairgrounds Road, West Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail
"Brittain, Mark"
Sent by: "Action Request System discussion list(ARSList)"
10/19/2009 02:36 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: SLA time Calculations
**
Don’t even know what you are asking.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Monday, October 19, 2009 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLA time Calculations
**
Do you have the SLA mogul?
_________
John Atherly | APC by Schneider Electric | Information, Process &
Organization (IPO) | Remedy Administrator / Developer
Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 |
Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132
Fairgrounds Road, West Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail
"Brittain, Mark"
Sent by: "Action Request System discussion list(ARSList)"
10/19/2009 02:17 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
SLA time Calculations
**
Hi All,
Does anyone have a good way of tracking the work time of an issue? In my
case the issue could be in a Status of Work in Progress, Pending or
Closed. What I need to be able to determine is Closed-time minus Create
Date minus Pending-time = Time-worked
Status History does not work because the Status could go back and forth
between Work in Progress and Pending several times during the life of the
issue. Suspect this will get complicated but would like to keep this as
simple as possible.
ARS 6.3 patch 20
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from
NaviSite.
Visit www.NaviSite.com Today.
This e-mail is the property of NaviSite, Inc. It is intended only for the
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is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained
herein, to anyone other than the intended recipient is prohibited.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_
Re: SLA time Calculations
Do you have the SLA mogul? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Brittain, Mark" Sent by: "Action Request System discussion list(ARSList)" 10/19/2009 02:17 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject SLA time Calculations ** Hi All, Does anyone have a good way of tracking the work time of an issue? In my case the issue could be in a Status of Work in Progress, Pending or Closed. What I need to be able to determine is Closed-time minus Create Date minus Pending-time = Time-worked Status History does not work because the Status could go back and forth between Work in Progress and Pending several times during the life of the issue. Suspect this will get complicated but would like to keep this as simple as possible. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Crystal Reports compatibility for AR 6.3
I use Crystal XI and have had no issue. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail Alexander Straph Sent by: "Action Request System discussion list(ARSList)" 10/16/2009 10:32 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Crystal Reports compatibility for AR 6.3 I am trying to create some reports on an AR 6.3 server. From what I have been told, you need Crystal Reports 9 for this to work. We are in the process of trying to obtain Crystal Reports 9 but I have been told that it will take some time. One option is that we would be looking for a 6.3 evaluation version for us to use in the short term until we can obtain an actual copy of version 9. Does anyone know where to get this? The Business Objects website only has the newest versions of Crystal reports. This brings me to my next question: I was wondering if newer versions of Crystal will work with 6.3, and what is the availability of those versions? I'm not sure if just going with Crystal 2008 is the right way to go. Thanks. Alex. __ Looking for the perfect gift? Give the gift of Flickr! http://www.flickr.com/gift/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: N.E. Area RUGS?
Not that I know of. I looked a couple years ago and was thinking about getting something going _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Boylan, David" Sent by: "Action Request System discussion list(ARSList)" 09/17/2009 12:13 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject N.E. Area RUGS? ** Are there any existing New England area RUGS? Dave _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ <>
Re: test
Thanks for the update I was wondering how many people hit there screen trying to kill the bug. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Shellman, David" Sent by: "Action Request System discussion list(ARSList)" 09/16/2009 11:18 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: test ** John, Nice tag. You got me. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Atherly Sent: Wednesday, September 16, 2009 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: test They are going out. _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ <><>
Re: test
They are going out. _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail <>
Re: DEF File Manipulator
I found that if you open the def file in Notepad++ it's a lot easyier to read http://notepad-plus.sourceforge.net/uk/download.php _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Display menu opening as summary
I have a user the uses the client for 6.3 on Unix. When she clicks on a drop summary* down menu on the CHG:Change form with about 40 items in the list she gets the list box with all items in one column and a scroll bar. If she opens the summary* drop down menu on HPD:Helpdesk form also about 40 items she'll get the flat menu box with two columns displaying all items with no scroll bar. I have changed the setting in the behavior tab from the user option menu with no luck. I modified the ar.ini in her Home folder, I renamed ar.ini and had remendy re create it. I have un installed the client made sure that the old folders were deleted during the un install.Any one have any thoughts on what else I can try? _ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: john.athe...@apcc.com | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: escalation
Is the flag being set on the form if not is the Escalation runnning? John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Trevino, Rick" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 10/10/2008 11:30 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject escalation ** Good morning everyone, Does anyone know how to trigger a filter from an escalation, I have tried to set up a flag and set it with an escalation so it can modify the form, to trigger the filter on modify and it does not work, but if I modified the form manually it will kick off the filter. Has anyone had to do this before, Thanks Rick __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: List Quiet this Friday???
Just sleeping John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Help: User getting by AR System rules
No this is an out of the box feature and as far as I can tell it is not an active link or filter since it doesn't show up in the client side logging. I also looked throgh all my active links and filters and did not see anything that would send the error message. John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 09/26/2008 09:42 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Help: User getting by AR System rules Are you using a filter or an active link to enforce this rule? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Atherly Sent: Friday, September 26, 2008 8:40 AM To: arslist@ARSLIST.ORG Subject: Help: User getting by AR System rules ** If a support person logs in using the link provided in the email they are able to by pass Remedy rules and set the ticket status to closed. But if they log in and look up the ticket they can not set the status to closed they get the AR System User Error "Before you can close this case you need to resolve it and receive the requester's verification of the resolution. (ARERR 42084) This is the link in the email that is sent out to support informing them of a ticket. http://.xxx.com/arsys/forms/.xxx.com/HPD%3AHelpDesk/Support/?eid =HD000139803 After they log into Remedy the link changes to http://.xxx.com/arsys/forms/.xxx.com/HPD%3AHelpDesk/Support/?eid =HD000139803&cacheid=920d0b4e If they just log into Remedy and search for the ticket this is the link they have in the URL http://.xxx.com/arsys/forms/.xxx.com/HPD%3AHelpDesk/Support/?cac heid=920d0b4e Is this a bug or am I giving them admin writes so how with the first link? 6.3 on Unix patch 20 John Atherly American Power Conversion [EMAIL PROTECTED] 401-789-5735 Ext. 2120 1-800-788-2208 Ext. 2120 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
