Available for contract beginning April 3rd
Hi, I'm rolling off my contract at the end of the month, and am available for Remedy/ITSM engagements. I have 17 years of experience (most recently with 9.1) and have held security clearances with DoD, DoED, and DOE. I have a strong preference for C2C contracts. Please contact me offline for a resume (rick.phillips.rem...@gmail.com) or find me on LinkedIn under Rick Phillips. Thanks! Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM Admin Guide
https://docs.bmc.com/docs/display/public/ars7604/PDFs Is this what you're looking for? rp On 9/19/2016 10:31 AM, Brittain, Mark wrote: ** Hi All Does anyone have the BMC Remedy IT Service Management Administration Guide 7.6.04 in pdf or via URL. I have searched high and low and cannot find it on line. Thanks Mark *Mark Brittain * | Systems Engineer | 315.634.9337 125 Elwood Davis Road | Syracuse NY 13212 Navisite _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OT: I lost my father last evening..
My condolences, Joe. rp On 4/22/2016 9:55 AM, Joe D'Souza wrote: ** I have considered many of you as a part of my extended family and have got to know many of you over the years personally so felt the need to inform those that know me that I lost my father last evening. He passed away peacefully and will be missed by those that he left behind, my mom, my brother and me.. He was a big part of who I am and what I may have become and I could not have asked anything more from him than what he could have given me.. Some of my best years of my childhood and my young adult life were the years I spent with him before I left home for perusing my career with Remedy.. Please keep him in your prayers.. Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Single Sign On (SSO) with CAS
Very nice! Thanks, rp On 5/28/2015 1:36 PM, Alex Agle wrote: I went ahead and wrote a 10 page guide on implementing SSO with CAS. I hope it is helpful. If anyone has any corrections, please feel free to send them my way. Thanks, Alex On Tue, May 26, 2015 at 04:20:18PM -0600, LJ LongWing wrote: Alex, Anybody that is willing to provide help to the community is appreciatedso, while I don't currently have any use for that information, I never quite know where I'm going to be next month/year, and I might find the information useful, so, if you don't mind, please, post :) On Tue, May 26, 2015 at 4:16 PM, Alex Agle alex.a...@oit.gatech.edu wrote: Hi everyone, I haven't posted in years, because I was spending most of my time working with a different BMC product. Now I'm circling back to the BMC Remedy Action Request System. We're on 6.3 (on Solaris), moving to 8.1.2p1 on Linux next month. I documented the upgrade of our test environment. It didn't go the most smoothly, and I couldn't have completed it without BMC Support's help. We had to manually update some of the table structures. Perhaps this is because we totally skipped 7.0, 7.1, 7.5, 7.6, and 8.0. We also had a duplicate index on one table, according to the data dictionary, so we had to delete it. In any case, my last technical challenge was to get single sign on working. I never tried to get it working before, and I thought it would be a bonus if I could get it working as part of this upgrade. I did a lot of google searching, and I saw a few other posts where other people were trying to accomplish what I wanted to do. Either nobody responded, or some people gave some general pointers, or javasystemsolutions.com chimed in to tout their product. In any case, after a long 14 hour day, I finally got it working. We have the following environment: Linux RHEL 6.6 / Apache 2.2 / Tomcat 7.0 / mod_ssl / mod_auth_cas 1.0.9 / areasso 7.0 If there is any interest, I will write up a guide on how to implement SSO with CAS and share it with the list. Thanks, Alex -- O--O--O-O | Alex Agle \/ Lead Application Developer | O---/\ Georgia Institute of Technology | |(404)894-6165 //\\ EIS - Applications Support | | Atlanta, GA //\/\\ alex.agle(@)oit.gatech.edu| OO-\/\/-O---O ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Looking for.....
Is it ITSM Helper? On 5/22/2015 10:30 AM, LJ LongWing wrote: ** The name of the tool might be nice :) On May 22, 2015 11:02 AM, richard@bwc.state.oh.us mailto:richard@bwc.state.oh.us richard@bwc.state.oh.us mailto:richard@bwc.state.oh.us wrote: ** A while ago I found a neat utility program that was a big help in understanding and specifying “permissions and roles” but it also used a file TABCTL.OCX which is no longer available on Win 7. Anyone have the source or a version that will run on Win 7? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1.0 Asset Management, changing status to In Inventory
Thanks, Janie, I ended up writing workflow that only fires for the requesting group, and performs a goto action to 'jump over' the workflow they had issue with. rp On 5/13/2015 2:44 PM, Janie Sprenger wrote: ** This function is not configurable. Disabling Workflow is the only way that I know of to stop the Inventory Location prompts and Inventory Transaction counting. Janie On Fri, May 1, 2015 at 10:48 AM, Rick Phillips r...@netfirst.com mailto:r...@netfirst.com wrote: ** Hi, My customer is not (presently) concerned with updating the location when a CI changes status to /In Inventory/, and would like me to disable the workflow that prompts them for location info. I realize that there are backend forms that are populated with that data, but, again, they are not presently concerned with the missing data, and need a way to quickly change the status to /In Inventory /on dozens or hundreds of CI's in a single operation. Is there any way to do this without disabling workflow (and doing without the location data)? This process appears to have both A/L's and filters enforcing it, so simply importing the status change doesn't work. Thanks, Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1 Tomcat Load Issue
-Xincgc -XX:PermSize=256m init 1400 max 3072 On 5/5/2015 7:34 AM, Frank Caruso wrote: Anyone else willing to share their Tomcat settings for ITSM 7.64 and above? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1.0 Asset Management, changing status to In Inventory
Hi, My customer is not (presently) concerned with updating the location when a CI changes status to /In Inventory/, and would like me to disable the workflow that prompts them for location info. I realize that there are backend forms that are populated with that data, but, again, they are not presently concerned with the missing data, and need a way to quickly change the status to /In Inventory /on dozens or hundreds of CI's in a single operation. Is there any way to do this without disabling workflow (and doing without the location data)? This process appears to have both A/L's and filters enforcing it, so simply importing the status change doesn't work. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to - Remove all Overlays from a Form
Great discussion, Doug! tks, rp On 4/28/2015 10:45 AM, Mueller, Doug wrote: ** Everyone, I thought I would share a few thoughts…. We do listen to requests and feedback and often react to it. However, sometimes things are not as simple as they seem… Let’s take this case as an example. You can have three types of things that you are looking at when in Best Practice mode: 1)An unaltered definition that is just being read through from the base – no delete is possible here 2)An overlaid definition that is present in base – delete of the overlay is possible but not of the base definition 3)A custom object that does not exist in base – delete here deletes the object All of the focus of the thread has been on the wording of the Delete operation and should it be called Delete Overlay. I actually think that the concept is a good one. However, be aware that there really needs to be three states for the menu choice: 1)It is disabled as it is not possible 2)Delete Overlayto emphasize you are only deleting the overlay and not the object 3)Delete to emphasize it is a custom object and you are REALLY deleting the object not an overly Then, let’s look at the next topic – I believe you can multi-select items and then pick Delete…. What should the menu choice be if you select three items, one of each of the above categories, and then select Delete? Should it be disabled because one is just a read through? Should it say Delete Overlay because one is an overlay? Should it say Delete because one is a custom object? More complexity… Does it say Delete and Delete Overlay? Do we remove the multi-select (of if it is not there, never add it)? I am not objecting to the request and in fact think there is value in the request, but just be aware that there is sometimes more to the issue than it may at first seem. Now, there are icons that indicate if something is an overlay, a custom object, or a base object bleeding through so you can tell which is which – but does it need to be more? And, about the not being in base mode discussion…. I would agree and argue that you should not be in base mode. In fact, I would go so far as to suggest that you should have most – all the day to day Admin logins and any special access Admin user – LOCKED to the overlay layer. Check the documentation, it allows you to lock an Admin into a specific layer. They can go into the other layer (well, this depends on version, current versions let you in read only to other layers, but older versions blocked them entirely) but no change is possible. Doing this guarantees that there are no mistakes and that no one is accidentally in the wrong mode and making changes. (and yes, BMC should lock our Admins to base to prevent accidentally creating custom objects in the overlay layer) You always have some super Admin who is not locked to Base in case you do need to go into that layer. They could also change the rights of an Admin to remove the restriction locking them to Best Practice – there is logic that doesn’t allow an Admin locked to a layer to change the permissions to override that lock. Note that you can use this same ability to also lock an Admin to an undefined layer so that they can make no structure changes at all but can access data. This is good for a data access but read only definition Admin or for Admins used for integrations that only do data so that they cannot be used to change structures regardless of what calls are made. So, we have deviated from the original topic a bit. I just wanted to note that not having action taken is not always a sign of disagreement or of ignoring. Sometimes the problem is simply more complex than it seems nad more work needs to be done to make a decision. Then, there is the entire balancing of requests to pick the ones that make the most difference. Please keep the ideas and requests coming as without them being shared, there is almost 0 chance of them being done as we don’t know about them. Doug Mueller *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Monday, April 27, 2015 6:02 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: How to - Remove all Overlays from a Form ** Despite being comfortable with the labels personally, I do think there is a point to all this. But until that becomes a reality, just know that when you are in the best practice mode, the deletion of base objects is not allowed by the tool. So there is nothing to fear there. It’s only when you switch the mode to Base Development that you risk loosing stuff. As a practice, YOU SHOULD NEVER be in the Base Development mode if you are using ITSM or any of the OTB Remedy applications. It offers you no benefit at all to be in the Base Development mode, UNLESS you are on one of the following exceptional cases: 1)Fixing a bug in the base object with BMC Remedy Support
Re: Time to Install ITSM 8.1.2
Doug, it depends on which locales you have installed. For us (with all locales installed) it's 11 hours. rp On 3/9/2015 5:47 AM, Tanner, Doug wrote: ** Dear List, Looking for some feedback on Installation times for ITSM Suite. I know there are a lot of variables and different system configurations, etc. I installed CMDB, Atrium Integrator and then ITSM (8.1.2) suite over the weekend on a Sandbox. Just trying to gauge if my installation time was typical/average. My Question for the List – *If you have installed ITSM 8.1.2 – How long did the install take?* P.S. Are there any tips/tricks that can reduce the installation time? Thanks in Advance, Doug *|**Doug Tanner **| *Enterprise Workflow Applications*|*** *|*Compass Group *| *2400 Yorkmont Rd, Charlotte, NC 28217 *|* *| *(*w*) +1.704.328.3178 *| *(*m*) +1.980.230.8563 *|* *| *www.cgnad.com http://www.cgnad.com/*|*why Compass? http://www.worldofcompass.com/video/*|* This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CI Relationships
Lisa, We do the very thing that you're asking for in Spoon. It requires a couple of lookups from asset people and the dependency form, but the output is to a spreadsheet with one line per CI (with each association on the same line). Once you get the hang of spoon, you'll find other ways of using it. rp On 3/2/2015 1:56 PM, Ben Chernys wrote: ** A non-trivial view should do it. You might need to add a proc or two to accumulate all AST:AssetPeople into strings. That and some joins. It’s trickier if you do need class and/or people specific attributes. You’d have to devise a syntax for a “Used By” string. A simple Meta-Update script would do it do (about 1 hr dev/test time). You’d have a repeatable process you could run on any CI subset at any time. Meta-Update required absolutely zero server changes and goes through the API. The script would be ready for a free 30-day trial J CI Name Class Used By Supported By Other data from the CI's and CTM:People as needed including class specific attributes Server1 Computer System Ben, John, Grimus Group IT 1, Group 2 Cheers, Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. *Meta-Update**,*our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. *Meta-Archive*does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: March-02-15 11:59 To: arslist@ARSLIST.ORG Subject: Re: CI Relationships That information is there, but not in one record. So if you have 3 relationships to a CI, it will be 3 records. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, March 02, 2015 1:27 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: CI Relationships ** I think that's in the Asset people Form. Rick On Mar 2, 2015 10:23 AM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil mailto:lisa.kemes@dla.mil wrote: For some reason, our customer wants to see all CI relationships (Owned by, Used by, etc) on one row in a report, so we have a TON of customizations to create one record for each CI with all these relationships on it. I've proposed using Analytics (we have this and use it) for this but it wouldn't be on one row. Does anyone else have this need that has been able to provide this type of report out of the box without customizations? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 tel:%28717%29%20770-6437 Cell Phone: (717) 602-9460 tel:%28717%29%20602-9460 lisa.ke...@devtechnology.com mailto:lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years - No virus found in this message. Checked by AVG - www.avg.com http://www.avg.com Version: 2015.0.5645 / Virus Database: 4299/9212 - Release Date: 03/02/15 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 server group architecture
Thanks, Carl and LJ. rp On 2/20/2015 3:35 PM, Carl Wilson wrote: ** Hi Rick, Best to install the full suite, makes for less issues in the future and for the possibility that this may end up being another user server or similar. You could also think about cloning an existing server and updating the required references. As the operations that you specify will only run on this server, you can allocate system resources through configuration to target the operations that will occur on this server than that of the other servers i.e. more memory to CMDB and RE that the other servers (through Java settings, etc). Effectively you would tune this server for specific tasks/operations. Ideally you would allocate more memory to this server to accommodate the additional overheads and functions. Kind Regards, *Carl Wilson* *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rick Phillips *Sent:* 20 February 2015 22:01 *To:* arslist@ARSLIST.ORG *Subject:* Re: 8.1 server group architecture ** Thanks, LJ, I was just wondering if I could reduce my upgrade/patching LOE (throughout the server group) by using a reduced number of installed apps on machines I don't want involved in failover. I may have to open a ticket with support on this. rp On 2/20/2015 10:47 AM, LJ LongWing wrote: ** Rick, I don't have massive experience in this, but it is my understanding that the best practice is to install the same software on all of the machines in the group so that any 1 can take over any function at any time in the future, because you never quite know what the future holds... On Fri, Feb 20, 2015 at 10:42 AM, Rick Phillips r...@netfirst.com mailto:r...@netfirst.com wrote: Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users. Recently, some of my atrium work has really been taxing the resources of my admin server (extremely high CPU and RAM utilization), and I'm investigating adding a third server solely for atrium/spoon (recon, normalization, custom spoon jobs, etc.). My question is: can I simply install ARS and Atrium on this third server, or do I have to install the entire suite? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 server group architecture
Thanks, LJ, I was just wondering if I could reduce my upgrade/patching LOE (throughout the server group) by using a reduced number of installed apps on machines I don't want involved in failover. I may have to open a ticket with support on this. rp On 2/20/2015 10:47 AM, LJ LongWing wrote: ** Rick, I don't have massive experience in this, but it is my understanding that the best practice is to install the same software on all of the machines in the group so that any 1 can take over any function at any time in the future, because you never quite know what the future holds... On Fri, Feb 20, 2015 at 10:42 AM, Rick Phillips r...@netfirst.com mailto:r...@netfirst.com wrote: Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users. Recently, some of my atrium work has really been taxing the resources of my admin server (extremely high CPU and RAM utilization), and I'm investigating adding a third server solely for atrium/spoon (recon, normalization, custom spoon jobs, etc.). My question is: can I simply install ARS and Atrium on this third server, or do I have to install the entire suite? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 server group architecture
Hi, 8.1 ARS/Atrium/ITSM/SLM/SRM I have a server group that consists of an admin server and a single non-admin server. The admin server carries the load of all admin functions, while the non-admin server is only for end users. Recently, some of my atrium work has really been taxing the resources of my admin server (extremely high CPU and RAM utilization), and I'm investigating adding a third server solely for atrium/spoon (recon, normalization, custom spoon jobs, etc.). My question is: can I simply install ARS and Atrium on this third server, or do I have to install the entire suite? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1.02 Server Installation -- Database Upgrade
Yeah, we're stuck on an Atrium upgrade from 8.1.00 to 8.1.02 also. The first time, admin server upgraded fine, but non-admin server reported that there was no Atrium server to upgrade. One week later, we tried again, but this time we got an upgrade version incompatibility on the admin server. I've been working with BMC on it, but all we find is the correct 'upgrade from' which is version 8.1.00. The weird thing is that we had db copies and vm snapshots to roll back to, so there shouldn't have been anything left over from the upgrade attempt. rp On 2/13/2015 2:18 PM, Chris Pagels wrote: ** Rick, I also ran into the issue with the Atrium CMDB 8.1.02 upgrade where the binaries were not copied to the secondary servers. I never received a good answer from BMC as to why it is occurring. Chris Pagels *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Friday, February 13, 2015 1:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 8.1.02 Server Installation -- Database Upgrade ** Tami, I've not had that problem, but I've had a few others with the 8.1.02 install packages. One thing that Support told me was that they are using a new Installer technology for the first time in this release. One issue I had is that the AR System install won't accept a DB name with any special characters in it, even though neither AR System nor SQL mind them. Also dealing with an issue with the Atrium Core install, which leaves out an entire /bin directory (among possibly other things). Rick Cook On Fri, Feb 13, 2015 at 12:52 PM, Tami Palacky tpala...@gmail.com mailto:tpala...@gmail.com wrote: ** i am installing 8.1.02 on a brand new server and i am not getting the database upgrade prompt, so it is defaulting to Yes. is there a place to change that after installing? Windows server 2012 R2 SQL database 2012 R2 thank you _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How long does the 8.1.02 SRM installer run?
Vivek, thanks for confirming, those are the environment versions that I'm using. rp On 1/7/2015 10:17 PM, Patil, Vivek wrote: Hi Rick, Can you please mention few details: 1] Whether you are doing a fresh install or upgrade ? 2] How many locales are you are installing ? 3] Which Database and version ? SRM 8.1.02 all locale install on windows 2008 R2 and SQL 2008 R2 Unicode DB takes approximately 3 hours. On UNIX, it should take more time. Thanks, Vivek -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Wednesday, January 07, 2015 9:40 PM To: arslist@ARSLIST.ORG Subject: How long does the 8.1.02 SRM installer run? Hi, Can anyone who's run the 8.1.02 SRM installer tell me approx. how long it runs? Thanks, rp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How long does the 8.1.02 SRM installer run?
Hi, Can anyone who's run the 8.1.02 SRM installer tell me approx. how long it runs? Thanks, rp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARInside error
Has anyone seen this error with ARInside ARInside-3.1.2.662-win32? I'm running it for the first time. / Schema: OBO:PeopleUserOuterJoin -- Failed to load field 100949: [ARERR 91] RPC call failed// // RPC: Can't decode result / Thanks, Rick/ / ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect
Does anyone know if 8.1.02 p1 does the same thing? rp On 11/12/2014 12:38 PM, Rich Etienne wrote: Just a heads up if you haven't already... Review your ar.conf/ar.cfg all plugins for Ex. Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx: MOST of the plugins were changed to Server-Plugin-Alias: ARSYS.ALRT.TWITTER ARSYS.ALRT.TWITTER xxserverxx.xxdomainnamexx.com: As for the compatibility mode uncheck the box Display intranet sites in Compatibility View then add in the intranet sites that require the Compatibility View. The check box acts as a catch all. Also AR Server Information configurations setting get changed as well. Do a compare with your backup ar.conf/ar.cfg file to see what was modified. Hope that helps! Richard -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ITSM-8-1-2-Mid-Tier-Compatibility-Mode-Defect-tp7598884p7599368.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1.02 upgrade test...Sybase-Server-Name:
Hi, We're doing our own test of the upgrade installers (seems there's alot of that going on). I have a copy of the prod db and a copy of the prod app server (vm) in my dev environment, and have updated all the server references in the new app server vm (i.e., ar.cfg, armonitor.cfg, and registry, among others). When I got ready to update the server refs in the db, I couldn't get ARS to start, and there were errors like this in the arerror.log: /[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. (SQL Server 17)// //SQL database is still not available -- continuing to attempt connection (ARNOTE 591)// //The SQL database operation failed. (ARERR 552)/ I was able to log into the db via SQL Management Studio with the ARAdmin account, and successfully execute a select statement against user_x, so I contacted the dba who suggested trying to create an ODBC connection just to test the connection to the db. He said to ensure that the server name was defined as myserver,port, which connected fine. At that point I went back to the ar.cfg and armonitor for the umpteenth time, and a colleague suggested adding the port number to the Sybase-Server-Name parameter, so that the line in the ar.cfg looked like Sybase-Server-Name: myserver,1234 The server started right up, no errors in the error.log, so my question is: None of the other servers in any of our environments needed the port added, the old dev server didn't need it (and I'm told that that vm is turned off), and I don't recall ever seeing a port id in the Sybase-Server-Name: line. Any idea, why the ar.cfg needs it now? Thanks, rp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
what does html2text do?
That's as in REMEDY.ARF.HTML2TEXT, so I know that it's a filter plugin, but if the server can't connect to this plugin, what functionality can I expect to have lost? Thanks, rp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: what does html2text do?
Thanks, everyone, yes, I'm familiar with RBE, but no, we're not using it (if I remember, it wasn't quite mature enough yet or didn't work with all modules. I need to revisit its capabilities). rp On 10/22/2014 7:50 PM, Raj wrote: ** If memory serves me well, This is related to RBE - Rule Based Engine. It can potentially create and update SRM, WO, HPD, CHG and PBM. This is creating or updating the ticket based on input email and not related to email engine itself. If you are not aware of the OOB feature, more likely you are not using it. -Raj *From:* Rick Phillips-2 [via ARS (Action Request System)] ml-node+[hidden email] /user/SendEmail.jtp?type=nodenode=119522i=0 *Sent:* Thursday, October 23, 2014 7:38 AM *To:* Hiremath, Raj *Subject:* what does html2text do? That's as in REMEDY.ARF.HTML2TEXT, so I know that it's a filter plugin, but if the server can't connect to this plugin, what functionality can I expect to have lost? Thanks, rp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you reply to this email, your message will be added to the discussion below: http://ars-action-request-system.1.n7.nabble.com/what-does-html2text-do-tp119520.html To start a new topic under ARS (Action Request System), email ml-node+[hidden email] /user/SendEmail.jtp?type=nodenode=119522i=1 To unsubscribe from ARS (Action Request System), click here. NAML http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewerid=instant_html%21nabble%3Aemail.namlbase=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespacebreadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml -rAJ View this message in context: RE: what does html2text do? http://ars-action-request-system.1.n7.nabble.com/what-does-html2text-do-tp119520p119522.html Sent from the ARS (Action Request System) mailing list archive http://ars-action-request-system.1.n7.nabble.com/ at Nabble.com. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Spoon 4.1 Update or Lookup Steps - cannot assign a connection
Which db version are you using? rp On 9/29/2014 8:29 AM, Ortega, Jesus A wrote: ** Has anyone run into an issue with Spoon 4.1 Steps that lookup values on a DB where you cannot assign a DB connection? When you use the Connection Drop Down on a Database Lookup, there is nothing in the list. If you click on New, it will take you to the database connection form. Even if you create a new connection, it will not show up in the Connection Drop down on the Database Value Lookup step. The CMDB lookup step works well, but anything that is DB related, like the DB Update or Lookup does not have any values in the Connection Drop Down. I’ve seen some articles elsewhere regarding this issue, but the question was never answered or resolved. Regards, Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Spoon 4.1.0 setting AR field 112 via the stream...
Hi, I have a transformation that reads data from a custom join form, and during the transformation process, a 'constant' step sets f112 to the value 100020;10; The problem is that the output to AR leaves f112 null. If I set the output to Excel, I see the values set correctly in the column for f112. Can anyone tell me how to set a Remedy form's (in this case, FIN:Costs) f112 to any group value? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Spoon 4.1.0 setting AR field 112 via the stream...
ARS/ITSM/Atrium 8.1.01 Spoon 4.1.0 tks! On 9/26/2014 10:31 AM, Joel Sender wrote: Rick, What versions are you running? Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Friday, September 26, 2014 9:45 AM To: arslist@ARSLIST.ORG Subject: Spoon 4.1.0 setting AR field 112 via the stream... Hi, I have a transformation that reads data from a custom join form, and during the transformation process, a 'constant' step sets f112 to the value 100020;10; The problem is that the output to AR leaves f112 null. If I set the output to Excel, I see the values set correctly in the column for f112. Can anyone tell me how to set a Remedy form's (in this case, FIN:Costs) f112 to any group value? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
arexport.bat windows escape characters...
Hi, I'm trying to generate a backup arx file using arexport.bat (~arsystem\artools), and I'm having problems with my -q switch: /arexport.bat -u RICK PHILLIPS -x myserver -t myport -p my pw -form BMC.CORE:BMC_ComputerSystem -datafile D:\ARX\data.arx -q '400129100' = 1 AND '400127400' = \BMC.ASSET\ -L D:\ARX\Logs/ (where 400129100 is markasdeleted and 400127400 is dataset id). Here's what the log shows: /[Fri Jul 25 08:29:32.900] INFO artools - The data will be extracted in ARX file format.// //[Fri Jul 25 08:29:32.902] INFO artools - Processing started for form BMC.CORE:BMC_ComputerSystem// //[Fri Jul 25 08:29:32.916] ERROR artools - Fail to execute command - // //com.bmc.arsys.artools.ARToolsException: com.bmc.arsys.artools.ARToolsException: Unable to form qualification using qual string - '400129100' = 1 AND '400127400' = \ on form BMC.CORE:BMC_ComputerSystem// //at com.bmc.arsys.artools.arexport.ARExport.execute(Unknown Source)// //at com.bmc.arsys.artools.arexport.ARExport.main(Unknown Source)// //Caused by: com.bmc.arsys.artools.ARToolsException: Unable to form qualification using qual string - '400129100' = 1 AND '400127400' = \ on form BMC.CORE:BMC_ComputerSystem// //at com.bmc.arsys.artools.arexport.DataCollector.formQualification(Unknown Source)// //at com.bmc.arsys.artools.arexport.DataCollector.init(Unknown Source)// //at com.bmc.arsys.artools.arexport.ARExport.performOperation(Unknown Source)// //... 2 more// //Caused by: ERROR (4558): Qualification line error; // //ERROR (2297): Unknown field reference; position 35 (...'400127400' = \^)/ I've tried: /AND '400127400' = \BMC.ASSET\ //AND '400127400' = BMC.ASSET/ /AND '400127400' = ^BMC.ASSET^/ If I remove the datasetid argument, it works fine. While I continue searching through google, does anyone now how to do this off the top of their heads? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Change Mgmt. 8.1-approvers...
Hi, Our change coordinators all have the role of change approvers as well. I have a requirement to prevent any change coordinator from approving a CRQ if they are the assigned coordinator. Has anyone done this before? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1.01 modify all on computer systems to bulk update status
I have several hundred computer systems CI's that need to have the status changed from /Deployed/ to /In Inventory/, and there is workflow preventing a modify all - if the sandbox is enable, a modify all is not permitted, and if I disable the sandbox, I receive this error: /Modifying the attributes of a relationship endpoint is not allowed. :// //Modifying relationship endpoint 'Source.InstanceId' attribute is disallowed (ARERR 120143)/ Anyone care to share how they do a bulk update of CI statuses? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM 8.1.01 SP1-problems with accessing records
Hi, Our users will periodically call in to advise that they can't find a record that a co-worker (i.e., same support group) can't find. After checking their people account record and User record (and finding that they have access to the company listed in the record that they can't find), I give them Unrestricted Access, and they can find the record. As we add companies (tenants) this won't be acceptable; any idea what the problem (and resolution) is? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Baby Sofia
congrats! rp On 5/30/2014 5:19 PM, Tauf Chowdhury wrote: All, Just wanted to share with you guys that we are proud parents to a baby girl, Sofia, who was born on 05/25/2014 09:14:00 PM (ET). She was 6lbs, 6oz and 19.5 tall. Everyone is doing well. Sleep is an issue so I guess it's all normal. Here's a pic! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1.01 Approval Engine question...
Hi, When a emergency CRQ is created, there are a set number of approvers generated, all for the close-down phase. If a change manager adds a single ad-hoc approver during the implementation phase, the system creates an additional signature record for all approvers; so the number of approvers goes from 6 close-down approvers to 13 total approvers (7 new implementation approvers including the intended ad-hoc approver). Has anyone seen this before? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1.01 FTS error...
Thanks, Ravi, what we did instead is rename the folder to 'primary' so it matched the config file. It wasn't what we had initially wanted, but it does now work. rp On 3/21/2014 4:41 PM, ravi rai wrote: ** Rick check the folder Server\C\Program Files\BMC Software\ARSystem\pluginsvr\fts\primary\pluginsrvr_config.xml It contains path for FTS collection and Conf directory Ravi Date: Fri, 21 Mar 2014 14:15:04 -0700 From: r...@netfirst.com Subject: 8.1.01 FTS error... To: arslist@ARSLIST.ORG ** Hi, I've got the following error in my arjavaplugin.log: /Caused by: ERROR (8750): Create entry operations are not supported for this form.; Failed to set ar.conf entry.In method createftsprimConfiguration:D:\Program Files\BMC Software\ARSystem\pluginsvr\fts\*primary*\pluginsvr_config.xml (The system cannot find the path specified)// //at com.bmc.arsys.plugins.ftsconfig.helper.FTSConfigConfFileCreate.retrievePort(FTSConfigConfFileCreate.java:334)// //at com.bmc.arsys.plugins.ftsconfig.FTSConfigPlugin.readconfFile(FTSConfigPlugin.java:222)// //... 12 more/ This standalone server was built from a vm clone and db copy of a server in a server group. The problem is that the path to the fts pluginsvr_config.xml is not correct in the above log entry. It should read \fts\servername\pluginsvr_config.xml. Where should I make the change? Thanks, Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1.01 FTS error...
Hi, I've got the following error in my arjavaplugin.log: /Caused by: ERROR (8750): Create entry operations are not supported for this form.; Failed to set ar.conf entry.In method createftsprimConfiguration:D:\Program Files\BMC Software\ARSystem\pluginsvr\fts\*primary*\pluginsvr_config.xml (The system cannot find the path specified)// //at com.bmc.arsys.plugins.ftsconfig.helper.FTSConfigConfFileCreate.retrievePort(FTSConfigConfFileCreate.java:334)// //at com.bmc.arsys.plugins.ftsconfig.FTSConfigPlugin.readconfFile(FTSConfigPlugin.java:222)// //... 12 more/ This standalone server was built from a vm clone and db copy of a server in a server group. The problem is that the path to the fts pluginsvr_config.xml is not correct in the above log entry. It should read \fts\servername\pluginsvr_config.xml. Where should I make the change? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Removing Duplicates from Asset Dataset
is this what you're looking for? https://communities.bmc.com/message/347381#347381 On 3/18/2014 9:26 AM, James Smith wrote: Hi List, Today I was looking at one of the CI from asset dataset and found that system has two CIs with same attributes. This is not only a single CI having duplicate records but there are many (Nearby 150) How can I remove the duplicate CIs from the system? Appreciate your thoughts and comments. James, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 AI and Spoon modification...
Francois, thanks, I had to play with it abit, but it worked. rp On 2/18/2014 9:39 PM, Francois Seegers wrote: Hi Rick, I would propose to use the Value Mapper step to map the zero indexed values to the Remedy selection list values. Francois -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Wednesday, February 19, 2014 5:16 AM To: arslist@ARSLIST.ORG Subject: 8.1 AI and Spoon modification... Hi, I've got a step question about an existing transformation. I have a source db where field A (integer type) has two values, 0 or 1. I want to map that such that 0 maps to a selection field in ComputerSystem (CMDB not AST). Can anyone tell me what type of step I need (and any examples would be great!). Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ Information from ESET Mail Security, version of virus signature database 9440 (20140218) __ The message was checked by ESET Mail Security. http://www.eset.com Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 702 1867 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 AI and Spoon modification...
Hi, I've got a step question about an existing transformation. I have a source db where field A (integer type) has two values, 0 or 1. I want to map that such that 0 maps to a selection field in ComputerSystem (CMDB not AST). Can anyone tell me what type of step I need (and any examples would be great!). Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught Exception issue...
Shawn, Ditto for us on most of what you've said. We have a brand new 8.1 implementation, and are p2. Most of the issues are reported by our IE users, and we're looking forward to a hotfix or patch to resolve these same issues. rp On 2/4/2014 8:41 PM, Pierson, Shawn wrote: ** I didn't want to hijack this email thread for my own issues but hopefully Suresh can get some benefit from what I've run into as well. We have been on ARS 8.1 for a couple of months but just upgraded ITSM to 8.1 (including the two patches) as of this past weekend. In testing we ran into the Caught Exception errors that Suresh ran into, but the ITSM patches seemed to have addressed most of those. The problem now is basically instability. Tomcat itself keeps crashing, so I upgraded it from patch 32 to patch 37 tonight to see if that helps. There have also been a never-ending stream of Mid Tier issues, but of very low intensity, from 7.6.4 on with Internet Explorer. My understanding is that Internet Explorer has defects in it that cause it to not correctly refresh cache, and the way the Mid Tier is designed that becomes a big issue. However, we also have run into issues with 7.6.4 that are worse on 8.1 with specific user's cache on the Mid Tier becoming corrupt somehow and generating errors. The only way to resolve those is to flush the cache on the Mid Tier, but doing so messes up a small but vocal percentage of other people who have to clear their IE browser cache. So based on the suggestion below, I am planning on looking into the Mid Tier hotfix. I'll open a ticket with BMC tomorrow if my system is still unstable after the Tomcat upgrade and try to get that hotfix but I have an I.T. form of PTSD because our implementation of 7.6.4 a couple years ago was delayed a few months due to BMC support not being helpful with Mid Tier issues (which resulted in a custom Mid Tier patch for us, which so far hadn't been necessary on 8.1.) So with all that said, I tried to guess the 8.1 path on the FTP site below but couldn't find one that worked. I also tried searching their Knowledge Base because I often find hotfixes in there, including several that have gone in with my 8.1 install. Thanks, ** *Shawn Pierson * Remedy Developer | Energy Transfer *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, February 04, 2014 4:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** There is a way if you know the secret path. I don't know if for 8.1 but here is the format for 7.6.4 SP 4 to give you an idea http://ftp.bmc.com/outgoing/7604sp4_hotfix *Christie Pargeter | Sr Technical Analyst | tel 503-415-5149* *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 04, 2014 1:22 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Interestingly, BMC makes it next to impossible to actually get hotfixes without waiting on their support. Do you know any alternate means of getting the Mid Tier Hotfix you mentioned that doesn't require a U.N. Resolution worth of log files and config files in the right format? Thanks, ** *Shawn Pierson * Remedy Developer | Energy Transfer *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *ravi rai *Sent:* Tuesday, February 04, 2014 1:03 PM *To:* arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG *Subject:* Re: Caught Exception issue... ** Suresh, What is the patch version of ARS , Midtier and Tomcat Apply Patch 02 for ARS, Mid tier Hotfix (Dec072013 ) and Patch 36 for Tomcat 6.0 and see if it helps We had few issues with ARS 8.1 un-patched version. Thanks Ravi Rai Date: Wed, 5 Feb 2014 00:06:18 +0530 From: ersures...@gmail.com mailto:ersures...@gmail.com Subject: Caught Exception issue... To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ** Team, Recently, facing the lot of issues related to Caught Exception. tried with mid tier flush and advised to flush the local browser cache and restarted with mid tier.but, no luck. Error starts with Caught exception and error with some different message like mobj, t.resultlist,Vcolins etc., Can you please provide the guidence to fix this issue? Remedy version 8.1 OS Windows server 2012. Tomcat 6.0 Regards, Suresh L _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here http://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed
Re: 8.1 approval mappings for CHG...
Thanks, Marcelo, but the approver is not 'self'. On 10/31/2013 11:26 AM, Martinez, Marcelo A wrote: Is the approver self? I've seen this but have not bothered to fix it. It doesn't seem to stop anything. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kulkarni, Adhwari Sent: Wednesday, October 30, 2013 10:33 PM To: arslist@ARSLIST.ORG Subject: Re: 8.1 approval mappings for CHG... Hi Rick, Can you please send the approval server log which will give us the information about why things are happening. Please send the logs at adhwari_kulka...@bmc.com Regards, Adhwari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 31 October 2013 04:29 To: arslist@ARSLIST.ORG Subject: 8.1 approval mappings for CHG... Hi, ARS 8.1/Atrium 8.1/ITSM 8.1 When creating a CRQ, when I review the approvals that are generated (CRQWork Detail tabApprover table field), I find an approver present that shouldn't be. That is, there are numerous approvers at specific phases that should be there (and there are APR:Approver Lookup mappings to support them), but there is one approver that shouldn't be there. I've searched the mappings for that approver, but none support the change class or approval phase for this particular CRQ. Any ideas how to fix this? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 approval mappings for CHG...
Hi, ARS 8.1/Atrium 8.1/ITSM 8.1 When creating a CRQ, when I review the approvals that are generated (CRQWork Detail tabApprover table field), I find an approver present that shouldn't be. That is, there are numerous approvers at specific phases that should be there (and there are APR:Approver Lookup mappings to support them), but there is one approver that shouldn't be there. I've searched the mappings for that approver, but none support the change class or approval phase for this particular CRQ. Any ideas how to fix this? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
8.1 DMT issue failure to import data...
Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR 4554) Mon Oct 07 23:52:44 2013 Application-Delete-Entry DMT:Action 0006905 If I try to delete the record in DMT:Action manually, I receive this error: Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Rick Phillips is not allowed to access job Product_Catalog (ARERR 8753) I've done some research, and found a lot of material to review regarding plug-in errors (including one I posted earlier this year, but that resolution doesn't work this time around). This has worked before, as I've imported all of the foundation data using DMT (although it was month's ago). Any ideas? This issue is holding up UAT. Thanks, Rick 8.1 ARS/ITSM/CMDB SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 DMT issue failure to import data...
Here is the last entry in the arjavaplugin.log 2013-10-08 11:47:18,810 ERROR [pool-4-thread-25] com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List Entry With Fields not supported on form UDM:Execution On 10/8/2013 9:03 AM, Rick Phillips wrote: Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR 4554) Mon Oct 07 23:52:44 2013 Application-Delete-Entry DMT:Action 0006905 If I try to delete the record in DMT:Action manually, I receive this error: Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Rick Phillips is not allowed to access job Product_Catalog (ARERR 8753) I've done some research, and found a lot of material to review regarding plug-in errors (including one I posted earlier this year, but that resolution doesn't work this time around). This has worked before, as I've imported all of the foundation data using DMT (although it was month's ago). Any ideas? This issue is holding up UAT. Thanks, Rick 8.1 ARS/ITSM/CMDB SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 DMT issue failure to import data...
Carl, Thanks for the response. Your assessment was precisely what our problem was, although in our case both the jobs and transformation were missing completely! Not sure what happened there, but we imported the correct job/trans for the import that I was doing (product catalog), and successfully completed the import via DMT. Next task is to determine how to move the remainder of the ITSM (foundation?) jobs/trans to complete the set in spoon. Not sure what happened to the original jobs/trans as I completed a foundation data import via DMT as late as a couple of months ago. Thanks again, Rick On 10/8/2013 10:58 AM, Carl Wilson wrote: Hi Rick, This is natural, you cannot query this form from either the User Tool or Browser - so you can ignore this error. I have had issue in the past with corrupt Jobs/Transformations in the repository that threw the below types of errors (repository was corrupt). Basically there was a mismatch between where the catalog points to for the Job/Transformation and when it attempts to load the Job it cannot find it in the catalog. Check your Jobs/Transformations are available in the Spoon client for the data you are loading and also check the AI Jobs form (UDM:Repoisitory:Job) for the correct ID of the Job/Transform and that it lines up with what is being called in the DMT Tool i.e. when you run the DMT Job (DMT:Job), it calls the AI Job (Job/Transform) via an ID in the repository. The import/export of the Spoon tool loads the Job/Transform into the repository as an attachment - these can sometimes not be present or corrupt and the ID's between the DMT Job (yes confusing as BMC are sharing terminology) and actual repository AI Job do not match. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: 08 October 2013 17:52 To: arslist@ARSLIST.ORG Subject: Re: 8.1 DMT issue failure to import data... Here is the last entry in the arjavaplugin.log 2013-10-08 11:47:18,810 ERROR [pool-4-thread-25] com.bmc.arsys.pluginsvr.plugins.a (?:?) - getListEntryWithFields() FAILs in plugin: ARSYS.ARDBC.PENTAHO ERROR (8753): Error in plugin; Get List Entry With Fields not supported on form UDM:Execution On 10/8/2013 9:03 AM, Rick Phillips wrote: Hi, I'm trying to import new products using the 8.1 DMT. The job hangs fairly early, and the arerror.log shows: Mon Oct 07 23:52:44 2013 390634 : Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog (ARERR 8753) Mon Oct 07 23:52:44 2013 390634 : An application command failed. (ARERR 4554) Mon Oct 07 23:52:44 2013 Application-Delete-Entry DMT:Action 0006905 If I try to delete the record in DMT:Action manually, I receive this error: Error in plugin : Either job Product_Catalog(Object Id null, Directory Id 000) does not exist Or User Rick Phillips is not allowed to access job Product_Catalog (ARERR 8753) I've done some research, and found a lot of material to review regarding plug-in errors (including one I posted earlier this year, but that resolution doesn't work this time around). This has worked before, as I've imported all of the foundation data using DMT (although it was month's ago). Any ideas? This issue is holding up UAT. Thanks, Rick 8.1 ARS/ITSM/CMDB SQL ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
rrr.se
Misi, is your site up? I'm having problems connecting. See you at RUG, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone have a list (or know of a list) of plugins...
Thanks to everyone who replied. What started this was a plugin error that was due to a C plugin that was listed in the ar.cfg with a port of . Not sure how that happened, but, it did. Normally, it's easy enough to see a plugin alias with a port of , and think, that's a java plugin; the see another plugin alias with a port that matches one that you've defined for C plugins (see Plugin-Port: /whatever you've defined here/), and think, that's a C plugin; but, in my case, it wasn't so easy. So, I thought I'd see if there was a list somewhere that differentiated between the two (but it doesn't look like there is). Thanks, anyway! rp On 9/23/2013 11:21 AM, Jarl Grøneng wrote: ** All C-plugins are listed in ar.conf, named: Plugin: plugin name Java plugins can be listed in armonitor.conf, and in one or more pluginsvr_config.xml files. You can also see java plugins in ar.conf, listed as Server-Plugin-Alias: alias alias port. But C plugins can also be listed as Server-Plugin-Alias, if they are located on a different server. -- J : 2013/9/20 Chris Jones chrisaby...@hotmail.com mailto:chrisaby...@hotmail.com All Java plugins are listed in pluginsvr/pluginsvr_config.xml so any in ar.cfg and not listed here will be C plugins. Chris --- Original Message --- From: Joe Martin D'Souza jdso...@shyle.net mailto:jdso...@shyle.net Sent: 20 September 2013 19:49 To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Anyone have a list (or know of a list) of plugins... For getting just the list, the ar.conf file should be more than enough for plugins used by the AR Server and applications installed on it. You could also probably try to identify most of their types from the configuration parameter name related to each of the plugin - I think most of them have the type in the configuration parameter name.. Cheers Joe -Original Message- From: Rick Phillips Sent: Friday, September 20, 2013 1:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Anyone have a list (or know of a list) of plugins... ...describing which are C plugins and which are Java plugins? Thanks, Rick ars/itsm/cmdb 8.1 SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Anyone have a list (or know of a list) of plugins...
...describing which are C plugins and which are Java plugins? Thanks, Rick ars/itsm/cmdb 8.1 SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ADDM discovery with Atrium 8.1...
Hi, My first discovery of servers shows two product categorizations: HardwareProcessing UnitServer, and HardwareServerOther. In setting up my normalization rules, is there a benefit to going with one or the other? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using BPCU while ARS Upgrade?
WUT 7.6.04 and 8.1, aye! (especially for exporting data-all columns all rows). rp On 8/28/2013 3:15 PM, Jason Miller wrote: ** 1. Correct. This really doesn't change with or without overlays. This is the same as it has been since I started working with Remedy v4. * SIDE NOTE: This is also why I was very adamant on calling BS when a BMC person (or two) try to convince our organization that by using overlays customizations are now configurations. The impact, maintenance, testing and documentation needs do not change with overlays. Sure BMC code will not intentionally change your overlay or custom object like in the past when there was only one object layer but it all still has to work together. 2. There was an oversight in 7.6.04 Dev Studio where the option to convert from unmodified to custom was left out. There is a thread from last year where Doug Mueller explained and gave some options. I would think it has been added to 7.6.04 in a patch but if not my recommendation is to upgrade Dev Studio to 8.1 since you will need to do that at some point. You will then have the option to convert unmodified to custom before the server upgrade. 3. If I remember correctly the rapp service was called via run process. You could pull a full def file of the server (or multiple by object type) and search for 'rappsvc' in a text editor to find the objects that call it. Chances are since you don't have SLA there are probably only a handful of places that use it and you won't likely miss it. I seem to remember there was one or two things about HD pre 6 that used it outside of SLA. 4. That sounds reasonable. Open Windows was one of the most frequent uses for macros. It has been so long since I have done this process that what you describe sounds familiar :) 5. Technically they are buttons but you will have to adjust how they are presented in the view. If you create a Vertical Navigation field you can click Click here to attach orphaned items. This will show your menu bar buttons. If you want to make them individual buttons without a Nav field I am pretty sure there is a way but can't completely remember right now. * Ok, this was bugging me so I figured out how to do it (and it is super simple). Select the menu field from the Outline list, under Display Properties change Display Type from Menu to Button. 6. The User Tool is not phased out for AR System 7.6.04, just ITSM 7.6.04. You can still use WUT with a 7.6.04 AR System Server and non-ITSM applications. This configuration will be supported until 7.6.04 falls out of support. This is why we are sticking with ARS 7.6.04 for our Help Desk/custom environment and not moving to ARS 8.x. I am willing to be you will be fine with WUT 7.6.04 and AR System Server 8,1. It is not a supported configuration but it will work. All of us who are using WUT 7.6.04 with 8.0/8.1 raise our hands. .-. |U|_ _ | | /) (\ | | / / \ \ | | / / .-. \ \| |/ /.'`.' \ `' .' .---. | / `--. `' | \ / | | | | Jason On Tue, Aug 27, 2013 at 3:42 PM, Ravi ravi6...@gmail.com mailto:ravi6...@gmail.com wrote: ** Thanks again! Jason. Really appreciate your help. You ROCK!!! Based on your response, I have few more questions if you don't mind: 1. So, I assume for the Customizations I recreated on ARS v7.6.04, I just have to document them thoroughly and then the only way to identify issues moving forward is to test thoroughly after upgrading to ARS v8.1 and at the same time referring to the customizations doc to make sure they were carried over. 2. Converting to Custom - when I ran upgrade from ARS v5.1.2 to v7.6.04(5.1.26.37.17.6.04) - noticed that all the custom apps/features we had in v5.1.2 were carried over to v7.6.04. Now, they appear as Unmodified Objects and when I right click on them, it only gives me an option to Convert to Overlay but not to Custom. Or do I just leave them as it is as Unmodified and then run upgrade to v8.1?(hope I won't lose all these custom apps/features) 3. RAPP Service - Is there a way to identify if we are
Re: determining schema name using driver.exe...
Specifically, I'm just asking if I can use driver.exe to determine a schema name if I have the id. rp On 8/10/2013 6:55 AM, Kulkarni, Vikrant wrote: ** Hi, Asking a silly question but are you trying to run sql via driver.exe? Thanks, Vikrant Sent from my Xperia™ smartphone Rick Phillips r...@netfirst.com wrote: ** Hi, everyone, I'm using the 8.1 driver.exe, and wondering if it's possible to determine a schemaname from a given schemaid. I've tried /select * from arschema where schemaid=382 /(and variations of the same), but no success. What does this statement look like in glsql? Thanks, Rick _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: determining schema name using driver.exe...
Yep, that worked, Misi, thanks. Also, I tried a/r system metadata: arschema/ before I tried driver.exe, but there was no way to execute the search...no search button. rp On 8/10/2013 12:51 AM, Misi Mladoniczky wrote: Hi, select Name from arschema where SchemaId = 382 Note that in overlaid forms, you have two records with different id for each table. You might want to look at resolvedSchemaId and resolvedName instead. There is also a form called AR System Metadata: arschema that you can use with any client instead of direct SQL. It is just a view form based upon the arschema table. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Have you tried T382 instead of 382? Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Rick Phillips r...@netfirst.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 9 Aug 2013 21:11:20 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: determining schema name using driver.exe... Hi, everyone, I'm using the 8.1 driver.exe, and wondering if it's possible to determine a schemaname from a given schemaid. I've tried /select * from arschema where schemaid=382 /(and variations of the same), but no success. What does this statement look like in glsql? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: determining schema name using driver.exe...
Jason, that is the tip of the day; I've really missed the CTRL+Enter from my UT days, as I tend to run the keyboard pretty hard. Thanks! On 8/10/2013 9:06 PM, Jason Miller wrote: ** In WUT you can use CTRL+Enter and in Mid Tier you can use CTRL+ALT+Enter to Save/Search if there is no button. I've noticed Firefox tends to error when I try the CTRL+ALT+Enter combination. Jason On Sat, Aug 10, 2013 at 8:34 PM, Rick Phillips r...@netfirst.com mailto:r...@netfirst.com wrote: ** Yep, that worked, Misi, thanks. Also, I tried a/r system metadata: arschema/ before I tried driver.exe, but there was no way to execute the search...no search button. rp On 8/10/2013 12:51 AM, Misi Mladoniczky wrote: Hi, select Name from arschema where SchemaId = 382 Note that in overlaid forms, you have two records with different id for each table. You might want to look at resolvedSchemaId and resolvedName instead. There is also a form called AR System Metadata: arschema that you can use with any client instead of direct SQL. It is just a view form based upon the arschema table. Best Regards - Misi, RRR AB,http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, athttp://rrr.se. Have you tried T382 instead of 382? Sent from my BlackBerry® smartphone from !DEA -Original Message- From: Rick Phillipsr...@netfirst.com mailto:r...@netfirst.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Date: Fri, 9 Aug 2013 21:11:20 To:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Reply-To:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: determining schema name using driver.exe... Hi, everyone, I'm using the 8.1 driver.exe, and wondering if it's possible to determine a schemaname from a given schemaid. I've tried /select * from arschema where schemaid=382 /(and variations of the same), but no success. What does this statement look like in glsql? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRD export from 7.1/import same to 7.6...
Thanks, everyone, looks like I need another plan B. rp On 8/9/2013 5:04 AM, Vyom Labs Support wrote: Hi Rick, Its because of structural difference in 7.1 and 7.6 its not good to import SRD's from 7.1 to 7.6 It could have been done in two ways : 1. By Import/Export Utility. It works for same version 2. By taking report( *.arx, *.xml , *.csv) Field mapping are not same for forms in different versions. * In 2.2 we don't have variable mapping feature as that of 7.6. -- Regards, Rajeev Ranjan Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Friday, August 09, 2013 5:50 AM To: arslist@ARSLIST.ORG Subject: SRD export from 7.1/import same to 7.6... Hi, everyone, Has anyone successfully exported 7.1 SRD's and imported them into a 7.6 system? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
determining schema name using driver.exe...
Hi, everyone, I'm using the 8.1 driver.exe, and wondering if it's possible to determine a schemaname from a given schemaid. I've tried /select * from arschema where schemaid=382 /(and variations of the same), but no success. What does this statement look like in glsql? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRD export from 7.1/import same to 7.6...
Hi, everyone, Has anyone successfully exported 7.1 SRD's and imported them into a 7.6 system? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM 7.1 to 8.1
Hi, Is it possible to move 7.1 SRD's to 8.1, or do I need to recreate them? ARS/ITSM/SRM 8.1 MS SQL Windows ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM 7.1 to 8.1
Thanks, LJ. We're not upgrading the 7.1 server, but instead have moved selected legacy Foundation data to the new 8.1 instance (re-imported via DMT so that we have new ID's and GUID's), and created new foundation data where needed to address new business requirements (also imported via DMT). So it looks like the options are: 1) Manually re-created the SRD's in the new 8.1 system, or 2) Upgrade the 7.1 system (or a clone of it), then export from the upgraded system and import into the pre-production 8.1 system using SRM import/export. rp On 7/18/2013 1:03 PM, Longwing, Lj wrote: ** I believe that if you are upgrading your 7.1 SRM to 8.1, it'll convert everything necessary. On Thu, Jul 18, 2013 at 1:56 PM, Rick Phillips r...@netfirst.com mailto:r...@netfirst.com wrote: Hi, Is it possible to move 7.1 SRD's to 8.1, or do I need to recreate them? ARS/ITSM/SRM 8.1 MS SQL Windows ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
complex web services 7.6.03
Hi, everyone, I have a requirement that must use web services. I need to create a WSDL that will send an Incident form from one system to another (also, 7.6.x), but the (single) WSDL must include any related CI's. Is Remedy's complex web service capability that complex? Can it be done? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Get Over It Parody lyrics
If you know the song, it's hilarious rp ---Original Message--- From: Dave Shellman To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 - Get Over It Parody lyrics Sent: Oct 19 '12 16:44 ** It was all in jest. Dave On Oct 18, 2012, at 8:20 PM, Bruce Sisk [LINK: mailto:siskbr...@peoplepc.com] siskbr...@peoplepc.com wrote: ** Sounds angry... Sent from my iPad On Oct 18, 2012, at 11:12 PM, Easter, David [LINK: mailto:david_eas...@bmc.com] david_eas...@bmc.com wrote: ** For those that couldnt hear (or understand) the lyrics being sung at the celebration here they are! Get Over It lyrics SONGWRITERS: Henley, Don; Frey, Glenn Lewis; Parody by David J. Easter I read ARSList and what do I see? A lotta people cryin for the W-A-T They point their crooked little fingers at Dev Studio Theyre shakin their heads sayin nothing but No. It doesnt do that and it doesnt do this They want to keep their Admin Tool from 1996 Get over it! Get over it! All this whinin and cryin and pitchin a fit Get over it! Get over it! You say you cant develop since you switched in 7.5 But you might feel better if we keep the User Tool alive The more I think about it old Dougie was right Lets drop the support, drop it tonight You dont wanna upgrade, want your maintenance for free This aint open source its B-M-C Remedy Get over it! Get over it! Read the documentation, itll help quite a bit Get over it! Get over it! I yell at my screen every time you start a brand new poll This horse is now dead, youre out of control You think youre a rebel, I think youre a troll, yeah yeah yeah Yeah youre draggin your feet - the future is here You might as well accept it - your path is crystal clear If you dont adapt, we wont keep you around Instead of writing workflow youd just bring our servers down Complain about the present - youre livin in the past So come next year to WWRUG well kick your little ass! Get over it! Get over it! You need 3 extra screens to make the panels all fit? Get over it! Get over it! Get over it! Get over it! Dan will throw you off the list if you dont call it quits! Get over it! Get over it! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this song do not necessarily reflect those of BMC Software, Inc. My voluntary participation in the Remedy Rockstar band is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 [LINK: http://www.wwrug.com/] www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 [LINK: http://www.wwrug.com/] www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: fts pluginsvr_config.xml question...
Thanks, Michele, this sounds like a better plan than the one support is recommending to me. rp On 7/18/2012 8:27 AM, Michele Mizell wrote: I recently worked with BMC on setting up FTS in a server group and was told that each secondary server references the FTS Collection Directory on the primary server by creating a shared folder to the location on the primary server (i.e. \\primaryserver\collection) and referencing this folder in the Administration Console/FTS tab in the FTS Collection Directory Field. The collection directory will only be updated on the primary FTS Server and in the server rankings you should only have one server ranked for Full Text Index. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
fts pluginsvr_config.xml question...
Hi, In the fts pluginsvr_config.xml file, what is the user defined section for? One of the things I'm trying to nail down is the server group implementation for fts. The doc that I have (from BMC) states that all fts plugins should reside on the primary server, but the collection directories should stay on each server group member. So we: Comment out the secondary member's fts plugin server's line from the armonitor In each secondary member's ar.cfg, we point to the respective fts plugin on the primary server Update the primary server's armonitor to include a line to start each secondary server's fts plugin server When the indexing begins, each fts plugin server writes to the collection dir on the corresponding member's collection dir (or so BMC has advised me). Where is the parameter that tells each fts plugin server to write to the respective member's collection dir? The only thing that looks possible is the user defined section of the fts pluginsvr_config.xml. Also, does anyone know if, during the indexing process, the collection dirs are written to concurrently? My indexing process has been running for a day, ft_pending is at 13, and primary collection dir is being written to, and growing 21 GB, but nada on any collection dirs on secondary member's collection dirs. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data Management Client on Windows 7
You have to use the earlier version of Excel-I don't recall which one, but 2003 sounds about right. It has nothing to do with Windows 7, but you can't use a recent version of Excel. rp On 6/28/2012 10:25 AM, Murnane, Phil wrote: Jamie: I've never tried Excel 2007 or later -- I keep a Windows XP virtual machine with Office 2003 specifically to run the DMT. Not much help for you, but there it is. --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Thursday, June 28, 2012 13:04 To: arslist@ARSLIST.ORG Subject: Data Management Client on Windows 7 Has anyone installe the Data Management Client on a Windows 7 workstation with excel 2010? By default the application installed in the 32 bit Program Files (x86) folder, and even though when I'm trying to use the DMT tool for foundation upload and I select the correct path to for the DMT install, the worksheets are not opened and converted correctly. For some reason the worksheet is opened with a hard value of the DMT install path of /Program Files/ instead of /Program Files (x86). Has anyone had any luck getting the Data Management Client to work with Windows 7? I tried opening a ticket with BMC and after two weeks of going back and forth they said it was part of the design and excel that to be 2003. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 (multi-tenancy) Change Management and Service CI's...
Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 (multi-tenancy) Change Management and Service CI's...
Terry, Thanks for the reply. Your suggestion works in INC, but oddly not in CHG. r On 5/17/2012 8:44 AM, Terry Bootsma wrote: ** Have you tried keeping the company field on the service ci populated with the previous value and creating a used by people-organization relationship to the new company? That should make the service available By creating multiple used-by relationships, you can control who sees the services... Hth Terry Sent from my mobile device.. Rick Phillips r...@netfirst.com wrote: Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 (multi-tenancy) Change Management and Service CI's...
yep, that may be plan A. I was checking out NULL values in the Service CI as plan B. On 5/17/2012 8:50 AM, Terry Bootsma wrote: ** ...and.. That is surprising? Lol Not sure how I could expand upon this other than looking at converting the change service menu to follow the same constructs as the incident one... It might be your only alternative Sent from my mobile device.. Rick Phillips r...@netfirst.com wrote: ** Terry, Thanks for the reply. Your suggestion works in INC, but oddly not in CHG. r On 5/17/2012 8:44 AM, Terry Bootsma wrote: ** Have you tried keeping the company field on the service ci populated with the previous value and creating a used by people-organization relationship to the new company? That should make the service available By creating multiple used-by relationships, you can control who sees the services... Hth Terry Sent from my mobile device.. Rick Phillips r...@netfirst.com wrote: Hello all, This is a 7.6.04 sp2 (multi-tenancy) question regarding Change Management and required Service CI's. We noticed that if the Change Location Company value (on the CRQ) doesn't match the Service CI, Company value, the Service wasn't available to the user. However, if the Service CI, Company value is NULL, the Service is available. The question is: what is the impact of having the Service CI record with a NULL Company value (i.e., elsewhere in the lifecycle of the CI)? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: Howard Richter's is having a kidney Transplant on the April the 17th
Howard, I've never met you, but I'll be thinking of you. Your son is remarkable; he's setting the bar pretty high with his sacrifice. Best wishes (and a prayer or two) for the both of you. Rick On 4/13/2012 8:31 PM, Joe Martin D'Souza wrote: No apologies required I think. We've all known you for a number of years and I would like to wish you and your son the very best. I hope to hear about yours and your sons progress on this battle. Thank you for informing us. Joe -Original Message- From: Howard Richter Sent: Friday, April 13, 2012 8:35 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OT: Howard Richter's is having a kidney Transplant on the April the 17th All, I apologies for posting something to this list that is not Remedy related. It was the only way that I could think of to contact all of the people I have worked with in the world of Remedy. I know that in my 16 years of working with the AR system, I have crossed paths with a number of the members of this great list and I just wanted to let that at 8:30am the 17th my 23 year old son will be donating his kidney to me. He graduated from college in December (with a degree in IT security) he has put his life on hold and spent his time helping my wife and I as we struggle with the loss of my kidney functions (due to some RA meds I was on in the 90s). We do dialysis at home, so I can work fulltime and he sees my struggles every day. I know that we all think our children are unique and will always do the right thing, but Andrew is the example of that. How many of us would in truth change our lives forever for someone else? He is doing this with humor and a desire to get his old man (me) off of that darn dialysis machine. Words cannot describe how proud I am of him. In a lot of ways he has set the tone on how my wife’s and I should handle this challenge we are going through. So if you have a minute on the morning of the 17th, think a good thought for me and my son. Take care and keep well, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Change 7.6, Defined Search for task not working
Hi, ARS 7.5 p6 ITSM 7.6 On the change console, the defined search for all closed tasks shows no records in the table field. Users who are members of a group with thousands of closed tasks see none in the console. Has anyone seen this before? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OT:Re: Farewell Dear Friends !
Retiree's wife to retiree: What are you planning for today? Retiree: Nothing Retiree's wife: You did that yesterday Retiree: I wasn't finished rp On 5/5/2011 9:16 AM, Drew Shuller wrote: ** Sounds like good news to me Dwayne, and we're all happy for you. Good luck! BTW, my favorite retirement slogan, as seen on a bumper sticker: Retired - don't ask me to do a damn thing! Drew Shuller JTF-Bravo, Honduras On Wed, May 4, 2011 at 5:45 AM, Martin, Dwayne - martinrd marti...@jmu.edu mailto:marti...@jmu.edu wrote: ** Dear ArsList, After eleven years as Remedy Developer here at James Madison University, I am retiring. I hope to spend more time hiking thru Virginia’s mountains and biking thru its hills and valleys and playing with my grandchildren. You have been a great community to work with, even tho I have never met most of you personally. Please be just as kind and helpful to my successor, Rick Deloney. So Long, Dwayne Martin _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: query against the user form group list field
Thad,
Thanks, what actually worked was:
('Group List' = ;20213;2;) OR ('Group List' = ;2;20213;)
Rick
On 4/1/2011 3:40 PM, Thad Esser wrote:
**
Rick,
You say ONLY those two groups, so that means the group list could only
be one of two things:
('Group List' = 20213;2;) OR ('Group List' = 2;20213;)
Thad
On Fri, Apr 1, 2011 at 11:53 AM, Rick Phillips r...@netfirst.com
mailto:r...@netfirst.com wrote:
Happy Friday!
I would like to search for all User form records where the group
list is ONLY Service Request User and General Access.
Service Request User group id = 20213
General Access group id = 2
I'm having problems with the advanced query. Can anyone help?
Thanks,
Rick
ARS 7.6.03
SQL 2005
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query against the user form group list field
Happy Friday! I would like to search for all User form records where the group list is ONLY Service Request User and General Access. Service Request User group id = 20213 General Access group id = 2 I'm having problems with the advanced query. Can anyone help? Thanks, Rick ARS 7.6.03 SQL 2005 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM 7.6.03 registering an application template with a new AOT...
Hello, I'm trying to register an INC template on the SRM%3AAppTemplateBridge form, but template isn't listed. If I can see the template from AppAdminConsoleCustomConfigIMTemplateTemplate, what am I missing not to being able to see if from AppAdminConsoleCustomConfigSRMAppConfigurationDefineAOT when I select the 'Select' button on the form? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.03 registering an application template with a new AOT...
Yes on the multi-tenancy. I have a single INC template 'used by' 2 operating companies. I have a single user who is a member of a support group in each of the 2 operating companies. That user has Support Group admin functional role in each group. From the AOT template form, with company A, the template is visible: with company B, no template visible. ?? On 1/31/2011 4:06 PM, Chowdhury, Tauf wrote: ** Rick, Are you running in multi-tenancy? Verify the company information on both the Incident Template and also on the AOT form. /_T_/*/_auf_/**//*/_C_/*/_howdhury_/**//**|**//*/_F_/*/_orest_/**//*/_L_/*/_aboratories_/**/, /*/_I_/*/_nc._/**//* Analyst, Service Management Mobile:646.483.2779 *From:*Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rick Phillips *Sent:* Monday, January 31, 2011 5:17 PM *To:* arslist@ARSLIST.ORG *Subject:* SRM 7.6.03 registering an application template with a new AOT... Hello, I'm trying to register an INC template on the SRM%3AAppTemplateBridge form, but template isn't listed. If I can see the template from AppAdminConsoleCustomConfigIMTemplateTemplate, what am I missing not to being able to see if from AppAdminConsoleCustomConfigSRMAppConfigurationDefineAOT when I select the 'Select' button on the form? Thanks, Rick This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.03 Data Management Tool issues converting to .csv...
I'm having problems getting my spreadsheets converted to .csv. I've created a single record in the People.xls. When I run the Convert CSV Files from the DMT, the DOS window opens, begins converting the Company.xls, and hangs. Two windows in Excel open: Company.xls and the CompanyConvertCSV. The Company.xls has a Visual Basic Debugger open, with the error defined at the last line: Workbooks.Open Filename:=def_path + Company.xls ' ' For i = 2 To Sheets.Count Sheets(i).Activate Rows(1:2).Delete Shift:=xlUp Range(A2, ActiveCell.SpecialCells(xlLastCell)).Select Selection.Sort Key1:=Range(B2), Order1:=xlAscending, Header:=xlNo, OrderCustom:=1, MatchCase:=False, Orientation:=xlTopToBottom, DataOption1:=xlSortNormal I can walk the entire process by manually closing the Excel windows (the process runs on the next Excel file, then hangs again, etc.), but I need to fix this. Has anyone seen this before? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: DNS changes
Marcelo, You may want to check out the 7.6.03 .pdf, 160651_CDMClassedMapping (I got is with my 7.6.03 download). In it DNS servers are categorized (prodcats) as: SoftwareSoftware application/systemSoftware Server.p Not sure that this will help you, but it may be something of value to you in the future. rp ---Original Message--- From: Martinez, Marcelo A To: arslist@ARSLIST.ORG Subject: Re: DNS changes Sent: Oct 11 '10 14:34 ** Thanks Rick! We are managing DNS changes, but not classifying them correctly. I wasnt sure if others were tracking these. Youre correct, since they are not objects it is difficult to add them as CIs. We are not on 7.6 yet, just wanted to see how others are doing with Release thus far.. I remember lightly covering it in ITSM 7.5 training. FROM: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] ON BEHALF OF Rick Cook SENT: Monday, October 11, 2010 4:04 PM TO: arslist@ARSLIST.ORG SUBJECT: Re: DNS changes ** Well, you are obviously managing DNS changes, so that means that there needs to be some way of classifying them. However, they aren't technically objects, so that makes them difficult to manage as CIs, unless you want to manage them as server attributes or something. So it would seem that having some categorization around them for the CM module would probably do the trick. As far as Release goes, it has it's place, but I think if you can make it work with Changes and Tasks without having to twist or compress the process, you're probably fine without Release. If you find that you have large projects that need to be managed and scheduled at multiple sites or on multiple timelines, having a Release encompassing several RFCs, which can still have Tasks subordinate to them, is probably the way to go. Rick On Mon, Oct 11, 2010 at 1:55 PM, Martinez, Marcelo A [LINK: mailto:marc...@cpchem.com] marc...@cpchem.com wrote: How does your company categorize DNS changes in Change Mgmt? Do you have it under Ops Cat Tiers or set up as a product? Does your company have a criticality level for these? Do you differentiate between 'creating' vs. 'modifying' them? I'm just trying to see how others classify these.. seems as if lately we've had an influx of DNS changes (new or mods) and my current classification isn't in line with what the change is requesting. ARS 7.1 ITSM 7.0.03 - On another note, to the people already using ITSM 7.5 / 7.6 ... Do you use Release Mgmt or can you get by with just Chg Mgmt? Thanks all - Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at [LINK: http://www.arslist.org] www.arslist.org attend wwrug10 [LINK: http://www.wwrug.com] www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problem with web reporting and Date fields
We patched using 7.5 p6, and resolved our issue. rp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Problem with web reporting and Date fields
ARS 7.5 p 5/~11542 SQL 2005 Tomcat 5.5.28 Java 1.5.022 IE browsers 6 and 8 Has anyone seen problems with directing web reports to the screen in either .rpt or .csv format, and the date fields not rendering? Our reports show the date field headings, but no values for DATE fields and any field type that follows (we've moved the DATE fields to the end of the report). If we direct the reports to a file, there is no failure. If we report from the UT, there is no failure. The .csv reports directed to the screen display an error in the browser, Illegal Date Style 4 I've deleted the date field, and replaced it with a new one with the same db id. I've deleted the date field, and replaced it with a new one with a different db id. There is no change. I've created new reports; no change. Two out of three servers have this issue (all in dev env.) Obviously we're working around it by not directing the reports to the screen, but... Thoughts anyone? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL: problems displaying Search Bar on the web...
John, Thanks for your help; the problem was that I had the lower border (Layout Show actual view size) up high enough, so that when the Search Bar was added, it wasn't visible. Meeting our requirement meant providing enough space to the view size by lowering the border, de-selecting the Search Bar from the list of form action fields, but enabling the Search Bar from the field view, Accessible Menu Items list (where it's called Advanced Search). rp ---Original Message--- From: Reiser, John J john.j.rei...@lmco.com To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: problems displaying Search Bar on the web... Sent: Jul 29 '10 12:45 Rick, Is the field 1005 (Search Bar) in the view used for your Mid Tier? HTH, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Phillips Sent: Wednesday, July 28, 2010 10:29 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: problems displaying Search Bar on the web... ARS 7.5 p5 (201005111542) MS SQL 2005 I'm having problems enabling the Advanced Search Bar in a form in a browser. Using the Dev Studio, I have the 'Add Form Action Fields' configured for 'Modify All' (unchecked) and 'Search Bar' (checked, but disabled/greyed out). Additionally, I have the user's record in the User Preference form also configured for 'On Open', 'Show Advanced Search Bar' set to Yes. I haven't found a setting here for 'Modify All'. Finally, I have set the view configs for the form, 'Accessible Menu Items' to be unchecked for 'Modify All' and checked for 'Advanced Search'. The MidTier config tool correctly shows the name of the preference server. Any ideas on how to disable 'Modify All' and enable 'Advanced Search'? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL: problems displaying Search Bar on the web...
yes it is. I'm passing a query to it from a control panel hyperlink. What am I missing here? rp ---Original Message--- From: Reiser, John J john.j.rei...@lmco.com To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: problems displaying Search Bar on the web... Sent: Jul 29 '10 12:45 Rick, Is the field 1005 (Search Bar) in the view used for your Mid Tier? HTH, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Phillips Sent: Wednesday, July 28, 2010 10:29 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: problems displaying Search Bar on the web... ARS 7.5 p5 (201005111542) MS SQL 2005 I'm having problems enabling the Advanced Search Bar in a form in a browser. Using the Dev Studio, I have the 'Add Form Action Fields' configured for 'Modify All' (unchecked) and 'Search Bar' (checked, but disabled/greyed out). Additionally, I have the user's record in the User Preference form also configured for 'On Open', 'Show Advanced Search Bar' set to Yes. I haven't found a setting here for 'Modify All'. Finally, I have set the view configs for the form, 'Accessible Menu Items' to be unchecked for 'Modify All' and checked for 'Advanced Search'. The MidTier config tool correctly shows the name of the preference server. Any ideas on how to disable 'Modify All' and enable 'Advanced Search'? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
problems displaying Search Bar on the web...
ARS 7.5 p5 (201005111542) MS SQL 2005 I'm having problems enabling the Advanced Search Bar in a form in a browser. Using the Dev Studio, I have the 'Add Form Action Fields' configured for 'Modify All' (unchecked) and 'Search Bar' (checked, but disabled/greyed out). Additionally, I have the user's record in the User Preference form also configured for 'On Open', 'Show Advanced Search Bar' set to Yes. I haven't found a setting here for 'Modify All'. Finally, I have set the view configs for the form, 'Accessible Menu Items' to be unchecked for 'Modify All' and checked for 'Advanced Search'. The MidTier config tool correctly shows the name of the preference server. Any ideas on how to disable 'Modify All' and enable 'Advanced Search'? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: tablefield button artifacts on browser...
Thanks, Joe, yes it was a stray, single space on each one: easily fixed. rp ---Original Message--- From: Joe DeSouza joe_rem...@yahoo.com To: arslist@ARSLIST.ORG Subject: Re: tablefield button artifacts on browser... Sent: Jul 26 '10 11:56 ** Rick, I have worked on similar configurations.. I have been successfully able to remove the button by having a null string in the Labels section of these buttons on the Dev Studio.. Have you by any chance got a space in there instead of setting those labels to NULL?? Joe FROM: Rick Phillips r...@netfirst.com TO: arslist@ARSLIST.ORG SENT: Fri, July 23, 2010 6:32:14 PM SUBJECT: tablefield button artifacts on browser... ARS 7.5 p5 SQL 2005 Windows 7 (laptop development) IE 8 I have several tablefields on my primary form, and ordinarily they would have 3 buttons at the bottom of the tablefield by default: Report, Select All, DeSelect All. In Dev Studio, on the tablefield property, I have cleared the values for those buttons. On the browser, a thin artifact of the buttons remains, and if a user clicks the remains of any of the buttons, the button function executes. Has anyone seen this before? Thanks, Rick _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
tablefield button artifacts on browser...
ARS 7.5 p5 SQL 2005 Windows 7 (laptop development) IE 8 I have several tablefields on my primary form, and ordinarily they would have 3 buttons at the bottom of the tablefield by default: Report, Select All, DeSelect All. In Dev Studio, on the tablefield property, I have cleared the values for those buttons. On the browser, a thin artifact of the buttons remains, and if a user clicks the remains of any of the buttons, the button function executes. Has anyone seen this before? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: tablefield button artifacts on browser...
Wow, that was easy-thanks! I'm not sure how those pesky spaces got there either; I must have been holding it wrong, you know blocking the antennae... rp ---Original Message--- From: Andrew Fremont andrewfrem...@gmail.com To: arslist@ARSLIST.ORG Subject: Re: tablefield button artifacts on browser... Sent: Jul 23 '10 16:30 ** I have seen the similar issues several times on the table fields when viewing the form on mid-tier. It looks OK on WUT. It took me awhile to find out that, there is a space on labels. don't know how those spaces ended up there, but I swear I removed them. The issue is fixed when I removed them again in Dev Studio, remember to flush the cache. Andrew. On Fri, Jul 23, 2010 at 3:32 PM, Rick Phillips [LINK: mailto:r...@netfirst.com] r...@netfirst.com wrote: ARS 7.5 p5 SQL 2005 Windows 7 (laptop development) IE 8 I have several tablefields on my primary form, and ordinarily they would have 3 buttons at the bottom of the tablefield by default: Report, Select All, DeSelect All. In Dev Studio, on the tablefield property, I have cleared the values for those buttons. On the browser, a thin artifact of the buttons remains, and if a user clicks the remains of any of the buttons, the button function executes. Has anyone seen this before? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at [LINK: http://www.arslist.org] www.arslist.org attend wwrug10 [LINK: http://www.wwrug.com] www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Problems with Windows 7 Ult and ARS 7.5 install...
Hello, all,
I'm having problem installing ARS 7.5 on Windows 7 with JDK 1.5.0_22
(64bit). The installer is giving errors about
not having enough disk space, and the install log specifically calls out:
(Apr 21 2010 04:18:49.488 PM
-0600),CONFIG,com.bmc.install.product.base.installer.DestinationValidationTask,
LOG EVENT {Description=[Updating installing configuration],Detail=[Set
destination selection]}
(Apr 21 2010 04:18:49.488 PM
-0600),CONFIG,com.bmc.install.product.base.installer.DestinationValidationTask,
LOG EVENT {Description=[Set destination selection]}
(Apr 21 2010 04:18:49.488 PM
-0600),INFO,com.bmc.install.product.base.installer.DestinationValidationTask,
PROGRESS EVENT
{Description=[destinationValidation.destination.description],Progress=[100],Detail=[destinationValidation.destinatio
n.complete]
}
(Apr 21 2010 04:18:49.488 PM
-0600),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[NOT_ENOUGH_DISK_SPACE[DiskSpace[2]:785
MB,String:C:\,DiskSpace[2]:0
bytes]]}
(Apr 21 2010 04:18:49.940 PM
-0600),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[COMPLETED
InstallationTask],Detail=[com.bmc.install.product.base.installer.DestinationValidationTask]}
(Apr 21 2010 04:18:49.940 PM
-0600),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,
LOG EVENT {Description=[CREATED
InstallationPanelDelegate],Detail=[com.bmc.install.product.base.ui.DestinationValidationInstallationPanelDelegate]}
Any ideas?
Thanks,
Rick
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JOB: Jr. to Mid level position on Oahu...
Helllo all, We have a junior to mid-level position open on Oahu. Must have a DoD Secret at a minimum. No relo is available. Please send resume if interested. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Changing the type in the field mapping structure is not allowed:
hi! Trying to import via the 7.0.1 Admin tool, Remedy Requester (import in place), but rec'ing the following error: Changing the type in the field mapping structure is not allowed: Ticket Criteria - Date (ARERR 8731) The following item was not imported: Remedy Requester (ARERR 55) Anyone seen this before? W2K3 Ora9i/10G client ARS 7.0.1p2 CMDB 1.1p4 HD 6.0 ARS clients 7.0.1p2 tia, rp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Oracle 9i/10G client, ARS 7.0.1p2 installation failure...
Final word from support: after reproducing, they will submit as a bug. On May 4, 2:43 pm, Rick Phillips [EMAIL PROTECTED] wrote: Here was the problem: as I mentioned, I'm working on documentation for installations. The previous 5.1.2 install doc had the person performing the install select register with portmapper and define a port. MANY installations have been performed this way successfully. My 7.0.1 doc is built on the earlier doc. But with 7.0.1, registering with portmapper and defining a TCP port produces the errors detailed earlier in this post. Registering with portmapper ony lead to a successful installation. Thanks, rp On May 4, 12:18 pm, patrick zandi [EMAIL PROTECTED] wrote: Thanks, Axton, was not 100% on the undo tables issue. On 5/4/07, Axton [EMAIL PROTECTED] wrote: 10g client with 9i db should be fine. This is how our environment is set up. Axton On 5/4/07, patrick zandi [EMAIL PROTECTED] wrote: ** Rick, Well looking at your configuration, I am a little curious to know why you have a 10i client connecting to a 9i DB. 10 Does work differently than 9, and ARS 7.01 is expecting 10i client I know, but it might be expecting a 10db too. login as oracle on the solaris box. sqlplus as oracle -- login as aradmin AR#ADMIN# if this works.. great su to ROOT on the solaris box. sqlplus put in aradmin AR#ADMIN# does that work ? if not... check your 10i client /network/admin/ * tnsnames.ora / etc.. Are they the exact same as the 9i DB / network/admin * if not.. then you are going to have connection issues. Hope this helps some.. 8-) On 5/3/07, Rick Phillips [EMAIL PROTECTED] wrote: Hello all, I'm having a problem with a brand new ARS 7.0.1 p2 installation. Win2003 R2, Ora9i with 10G client. When installing ARS 7.0.1p2, I'm receiving the error: 22:26:16 -[ERROR]: Couldn't create the Demo user. 22:26:24 -[ERROR]: Failed to create a valid Admin user. This installation cannot complete importing of forms or data. A valid Admin user will need to be created and forms and data manually imported. This error occurred after the installation of the AR System was completed. To correct this error, import the sample applications from the samples subdirectory. 22:46:29 Done importing forms. 22:46:29 -[ERROR]: Failed to complete AR Server installation. I know that I can correct this by following the instructions listed, but I am creating documention for an installation process; what I really need is an error free installation. I can connect to the db via SQLPlus as ARAdmin, and by using OEM I can view the contents of the arschema table (User and Group are notably missing). Any clues where I should begin looking? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Oracle 9i/10G client, ARS 7.0.1p2 installation failure...
Hello all, I'm having a problem with a brand new ARS 7.0.1 p2 installation. Win2003 R2, Ora9i with 10G client. When installing ARS 7.0.1p2, I'm receiving the error: 22:26:16 -[ERROR]: Couldn't create the Demo user. 22:26:24 -[ERROR]: Failed to create a valid Admin user. This installation cannot complete importing of forms or data. A valid Admin user will need to be created and forms and data manually imported. This error occurred after the installation of the AR System was completed. To correct this error, import the sample applications from the samples subdirectory. 22:46:29 Done importing forms. 22:46:29 -[ERROR]: Failed to complete AR Server installation. I know that I can correct this by following the instructions listed, but I am creating documention for an installation process; what I really need is an error free installation. I can connect to the db via SQLPlus as ARAdmin, and by using OEM I can view the contents of the arschema table (User and Group are notably missing). Any clues where I should begin looking? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: .obf files filling up dev server
L.J., Thanks, I was able to install filemon and found two things: The most recent .obf file is updated (now at over 138MB) when I perform a search in Remedy Dev Plus 6.3 p1492 on Admin Tool 7.0.1 p1 Filemon shows: path = C:\WINNT\system32\java.exe command line = java -Xmx256m -cp C:\Program Files\AR System \ARAdmin7.0.1\appexplorer60.jar;C:\Program Files\AR System \ARAdmin7.0.1\jgraph.jar;C:\Program Files\AR System \ARAdmin7.0.1\arapi60.jar;C:\Program Files\AR System \ARAdmin7.0.1\jakarta-regexp-1.3.jar;C:\Program Files\¨q Does this shed any light on the problem? rp On Apr 18, 9:04 am, L. J. Head [EMAIL PROTECTED] wrote: There is a program called 'filemon' from sysinternals I think it is...gives you a rolling list of files being accessed and the program accessing them...I believe you can even filter the output to only look at certain file types...it's worth a try...I have a copy if you can't find one online -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Tuesday, April 17, 2007 7:41 PM To: [EMAIL PROTECTED] Subject: Re: .obf files filling up dev server I'm at a loss, too. I checked the email service, but it's set to manual, and hasn't been started since the upgrade weeks ago. I checked the Windows Event Viewer to see if I could match the create date of one of these .obf with the timestamp of an event, but nothing is close. I guess we'll have to wait to see if anyone else has an idea. Thanks, rp On Apr 17, 9:13 pm, Axton [EMAIL PROTECTED] wrote: I know there is an issue with the email engine generating lots of temp files. Our production server got into the 10's of thousands of files before we cleaned it up the first time. 7.0.1p2 for the email engine was supposed to address this. It could possibly be this, though on solaris, each file was only hundreds of bytes in size. A shot in the dark. What outgoing protocol do you use? The only meaningful references I found online in reference to obf mime were: http://math.nist.gov/oommf/doc/userguide11b2/userguide/Vector_Field_D... - application/x-oommf-vf - OOMMF Vector Field Not really sure how you could track what is writing there or what has file locks on any of the files on windows. Axton Grams On 4/17/07, Rick Phillips [EMAIL PROTECTED] wrote: tmp1175120658812159279.obf I've had dozens of these creatures created recently in my temp directory ranging from 10's of MB to 100's of MB. Ran my disk space down to 2MB. I noticed it first when my Remedy apps began exiting, SQL began throwing errors, RDP wouldn't start, etc. Google didn't reveal much, except for some references to Tivoli (no Tivoli on this machine), so I wondered if anyone on the list knew. I've been moving them manually to another partition, but that got old before I even started. tia, rp On Apr 17, 5:21 pm, Axton [EMAIL PROTECTED] wrote: What are some of the file names and where are they located? Axton On 4/17/07, Rick Phillips [EMAIL PROTECTED] wrote: Anyone know what an .obf file is? My dev server is filling up with them. tia, rp Windows 2000 AS Ora 9i ARS 7.0.1p1 ___-- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _-- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: .obf files filling up dev server
Thanks to everyone; here's what I found: the .obf files are not deleted when RDP is closed. They are not deleted when the Admin Tool is closed; nor are they deleted if the machine is rebooted. Bug maybe, but real pain when there is no more disk space and apps begin crashing. I have a ticket opened with Remedy Support; I'll see what they say. rp On Apr 18, 5:03 pm, L. J. Head [EMAIL PROTECTED] wrote: Well...I think that clearly shows that Remedy Dev Plus is your culprit. I don't honestly know much about the product but to the best of my knowledge it doesn't keep a cache around...so the files that it is leaving around are likely to be able to be deleted as soon as DevPlus is done with them -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Wednesday, April 18, 2007 2:09 PM To: [EMAIL PROTECTED] Subject: Re: .obf files filling up dev server L.J., Thanks, I was able to install filemon and found two things: The most recent .obf file is updated (now at over 138MB) when I perform a search in Remedy Dev Plus 6.3 p1492 on Admin Tool 7.0.1 p1 Filemon shows: path = C:\WINNT\system32\java.exe command line = java -Xmx256m -cp C:\Program Files\AR System \ARAdmin7.0.1\appexplorer60.jar;C:\Program Files\AR System \ARAdmin7.0.1\jgraph.jar;C:\Program Files\AR System \ARAdmin7.0.1\arapi60.jar;C:\Program Files\AR System \ARAdmin7.0.1\jakarta-regexp-1.3.jar;C:\Program Files\¨q Does this shed any light on the problem? rp On Apr 18, 9:04 am, L. J. Head [EMAIL PROTECTED] wrote: There is a program called 'filemon' from sysinternals I think it is...gives you a rolling list of files being accessed and the program accessing them...I believe you can even filter the output to only look at certain file types...it's worth a try...I have a copy if you can't find one online -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Tuesday, April 17, 2007 7:41 PM To: [EMAIL PROTECTED] Subject: Re: .obf files filling up dev server I'm at a loss, too. I checked the email service, but it's set to manual, and hasn't been started since the upgrade weeks ago. I checked the Windows Event Viewer to see if I could match the create date of one of these .obf with the timestamp of an event, but nothing is close. I guess we'll have to wait to see if anyone else has an idea. Thanks, rp On Apr 17, 9:13 pm, Axton [EMAIL PROTECTED] wrote: I know there is an issue with the email engine generating lots of temp files. Our production server got into the 10's of thousands of files before we cleaned it up the first time. 7.0.1p2 for the email engine was supposed to address this. It could possibly be this, though on solaris, each file was only hundreds of bytes in size. A shot in the dark. What outgoing protocol do you use? The only meaningful references I found online in reference to obf mime were: http://math.nist.gov/oommf/doc/userguide11b2/userguide/Vector_Field_D... - application/x-oommf-vf - OOMMF Vector Field Not really sure how you could track what is writing there or what has file locks on any of the files on windows. Axton Grams On 4/17/07, Rick Phillips [EMAIL PROTECTED] wrote: tmp1175120658812159279.obf I've had dozens of these creatures created recently in my temp directory ranging from 10's of MB to 100's of MB. Ran my disk space down to 2MB. I noticed it first when my Remedy apps began exiting, SQL began throwing errors, RDP wouldn't start, etc. Google didn't reveal much, except for some references to Tivoli (no Tivoli on this machine), so I wondered if anyone on the list knew. I've been moving them manually to another partition, but that got old before I even started. tia, rp On Apr 17, 5:21 pm, Axton [EMAIL PROTECTED] wrote: What are some of the file names and where are they located? Axton On 4/17/07, Rick Phillips [EMAIL PROTECTED] wrote: Anyone know what an .obf file is? My dev server is filling up with them. tia, rp Windows 2000 AS Ora 9i ARS 7.0.1p1 __ __ ___-- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _-- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ __ ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _- UNSUBSCRIBE or access ARSlist
.obf files filling up dev server
Anyone know what an .obf file is? My dev server is filling up with them. tia, rp Windows 2000 AS Ora 9i ARS 7.0.1p1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: .obf files filling up dev server
tmp1175120658812159279.obf I've had dozens of these creatures created recently in my temp directory ranging from 10's of MB to 100's of MB. Ran my disk space down to 2MB. I noticed it first when my Remedy apps began exiting, SQL began throwing errors, RDP wouldn't start, etc. Google didn't reveal much, except for some references to Tivoli (no Tivoli on this machine), so I wondered if anyone on the list knew. I've been moving them manually to another partition, but that got old before I even started. tia, rp On Apr 17, 5:21 pm, Axton [EMAIL PROTECTED] wrote: What are some of the file names and where are they located? Axton On 4/17/07, Rick Phillips [EMAIL PROTECTED] wrote: Anyone know what an .obf file is? My dev server is filling up with them. tia, rp Windows 2000 AS Ora 9i ARS 7.0.1p1 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: .obf files filling up dev server
I'm at a loss, too. I checked the email service, but it's set to manual, and hasn't been started since the upgrade weeks ago. I checked the Windows Event Viewer to see if I could match the create date of one of these .obf with the timestamp of an event, but nothing is close. I guess we'll have to wait to see if anyone else has an idea. Thanks, rp On Apr 17, 9:13 pm, Axton [EMAIL PROTECTED] wrote: I know there is an issue with the email engine generating lots of temp files. Our production server got into the 10's of thousands of files before we cleaned it up the first time. 7.0.1p2 for the email engine was supposed to address this. It could possibly be this, though on solaris, each file was only hundreds of bytes in size. A shot in the dark. What outgoing protocol do you use? The only meaningful references I found online in reference to obf mime were: http://math.nist.gov/oommf/doc/userguide11b2/userguide/Vector_Field_D... - application/x-oommf-vf - OOMMF Vector Field Not really sure how you could track what is writing there or what has file locks on any of the files on windows. Axton Grams On 4/17/07, Rick Phillips [EMAIL PROTECTED] wrote: tmp1175120658812159279.obf I've had dozens of these creatures created recently in my temp directory ranging from 10's of MB to 100's of MB. Ran my disk space down to 2MB. I noticed it first when my Remedy apps began exiting, SQL began throwing errors, RDP wouldn't start, etc. Google didn't reveal much, except for some references to Tivoli (no Tivoli on this machine), so I wondered if anyone on the list knew. I've been moving them manually to another partition, but that got old before I even started. tia, rp On Apr 17, 5:21 pm, Axton [EMAIL PROTECTED] wrote: What are some of the file names and where are they located? Axton On 4/17/07, Rick Phillips [EMAIL PROTECTED] wrote: Anyone know what an .obf file is? My dev server is filling up with them. tia, rp Windows 2000 AS Ora 9i ARS 7.0.1p1 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 midtier p1 applied; can't access config page
Steve, Thanks for the response. We determined that the problem lay with a port conflict between Oracle 9i and Tomcat. We switched from port 8080 to 8081, and everything works fine. On Mar 6, 7:42 am, Steve Waller [EMAIL PROTECTED] wrote: New http://Remedy_Midtier_server/arsys/shared/config/config.jsp old http://Remedy_Midtier_server/arsys/apps/shared/config/config.jsp The path to your config.jsp file has changed you will notice that there is no APPS Directory in your path anymore -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, March 05, 2007 3:57 PM To: [EMAIL PROTECTED] Subject: 7.0.1 midtier p1 applied; can't access config page Hello, I recently patched MidTier 7.0.1 with p1, and I can't access the midtier config page. Instead of the standard midtier login, I'm being challenged for a network login and pw (all of this is taking place on my dev. laptop). I hadn't checked this after the upgrade to MT 7.0.1, so don't know if it's related to the patch or not. Can anyone tell me where my perms are off? Thanks, Rick W2K Ora 9i ARS 7.0.1p1 MT 7.0.1p1 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
7.0.1 midtier p1 applied; can't access config page
Hello, I recently patched MidTier 7.0.1 with p1, and I can't access the midtier config page. Instead of the standard midtier login, I'm being challenged for a network login and pw (all of this is taking place on my dev. laptop). I hadn't checked this after the upgrade to MT 7.0.1, so don't know if it's related to the patch or not. Can anyone tell me where my perms are off? Thanks, Rick W2K Ora 9i ARS 7.0.1p1 MT 7.0.1p1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.01 upgrade problems
I had a slightly different variation: in going from 5.1.2 to 7.0.1, we had to stop at 7.0.0 first. This was due to a known error (per support). We also had problems with forms displaying fields that the db did not have. We exported the form, deleted the form, re-imported the form, and thus were able to sync ARS and the DB in that the number (and type) of fields listed in the admin tool (or the .def file) matched what was returned via SQL Plus. I just finished working on a CMDB 1.1 patch 4 installation that twice failed due to incomplete installers downloaded from the support site. Rick On Feb 22, 1:32 pm, patrick zandi [EMAIL PROTECTED] wrote: Thanks. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** We were coming from 5.1.2 to 7x ... did it twice because we thought we did something wrong. After restoring the 2nd time, we then went from 5.1.2 to 6.3 to 7.x. The process was painful because support kept saying it was something we did on the original upgrade. And after the usual sending of megatons of stuff and over a week later it was determined that you needed to stop at v6 first. What happened to us was that all the new fields on the user and groups forms appeared on the client screen like they were there, but in actuality they were not in the database. If you went into the admin tool they were there, so you moved a field or even added another field and saved ... which should have corrected any issue of not being the same ... NOT ... they were still not in the database. Unexplainable except that once we started over and did the extra step everything went fine. It was frustrating and aggrevating. It took over 3 weeks to finally get it done. Causing me to miss my production server window and now I'm still waiting for that since last August. Worse than a Chinese puzzle! Susan On 2/22/07, patrick zandi [EMAIL PROTECTED] wrote: ** Susan, Are you saying 6.01 prior to 6.3 .. Is there some sort of upgrade functionality that is not in the 6.3. User/Groups form.. Are they recommending any specific versions.. Patch X of ARS 6.01 , Patch Y of ARS 6.3 and Patch Z of 7.0 then Patch 01 of 7.01 ? It is like working in a Chinese puzzle Huh.. On 2/22/07, Susan Palmer [EMAIL PROTECTED] wrote: ** You must stop at 6.x first. That was our original mistake also ... but no it wasn't OUR mistake, that's what support told us to do. arrggghhh We had wierdness on group and user forms. Susan On 2/22/07, Mayfield, Andy L. [EMAIL PROTECTED] wrote: We unsuccessfully attempted to upgrade ARS last night from 5.01.02 patch 1389 to 7.0.01 and had to recover back to the original version. The Installed updated the database, but when it attempted to restart the server it had problems. It gave the following messages: The server was not available, Failed to restart the service Remedy AR System server, Unable to restart, Server could not be started, you may start it manually. Has anyone run into this problem? We may try to go from 5.01.02 to 6.3 them to 7.0.01 next and see if that helps. Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
Brian, Thanks for the input, but it's not encouraging since those are the same symptoms that I have! I should know by the end of the day whether we need to start over and try again via 7.0.0. rp On Feb 6, 7:05 am, [EMAIL PROTECTED] wrote: Rick, I tried upgrading an oracle 9.2 database from version 5.1.2 to 7.0.1 on my laptop. I installed the Oracle 10g client and used this as instructed. I could never get the service to start. It would always time out. I watched what Remedy was up to through Enterprise Manager and could see it talking to the database, presumably trying to build its cache. It would keep starting more and more connections. It was driving me crazy until I was advised by a colleague that you cannot upgrade from 5.1.2 to 7.0.1. You have to go through version 7.0.0 first. I don't know what the problem is though. I have now done an install of 7.0.0 over my 7.0.1 and it starts ok. I have yet to upgrade this to 7.0.1 though through lack of free time. I also want to restore the database back to 5.1.2 and try the upgrade to 7.0.0 and then 7.0.1 to see what the result is. But have yet to find the time! Brian Bishop -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: 05 February 2007 17:59 To: [EMAIL PROTECTED] Subject: Re: Problems connecting to Oracle following 10g client install... Thanks for the quick reply. I pasted a copy of tnsnames.ora in the new 10g \Network\Admin folder, but am still getting the same error. tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that looks good. Not sure what to try next. rp On Feb 5, 12:13 pm, Grooms, Frederick W [EMAIL PROTECTED] wrote: Usually each client has it's own tnsnames.ora file. Check the client install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
Brian and all, Just rec'd this from Remedy Support: There is a bug reporting upgrade problems to 701 concerning the user_cacheY22 table. The bug is SW00255568. The workaround is to upgrade to 7.0 patch 1 or 2 and then upgrade from 7.0 to 7.0.1 using the SHARE option. regards, rp On Feb 6, 2:52 pm, Rick Phillips [EMAIL PROTECTED] wrote: Brian, Thanks for the input, but it's not encouraging since those are the same symptoms that I have! I should know by the end of the day whether we need to start over and try again via 7.0.0. rp On Feb 6, 7:05 am, [EMAIL PROTECTED] wrote: Rick, I tried upgrading an oracle 9.2 database from version 5.1.2 to 7.0.1 on my laptop. I installed the Oracle 10g client and used this as instructed. I could never get the service to start. It would always time out. I watched what Remedy was up to through Enterprise Manager and could see it talking to the database, presumably trying to build its cache. It would keep starting more and more connections. It was driving me crazy until I was advised by a colleague that you cannot upgrade from 5.1.2 to 7.0.1. You have to go through version 7.0.0 first. I don't know what the problem is though. I have now done an install of 7.0.0 over my 7.0.1 and it starts ok. I have yet to upgrade this to 7.0.1 though through lack of free time. I also want to restore the database back to 5.1.2 and try the upgrade to 7.0.0 and then 7.0.1 to see what the result is. But have yet to find the time! Brian Bishop -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: 05 February 2007 17:59 To: [EMAIL PROTECTED] Subject: Re: Problems connecting to Oracle following 10g client install... Thanks for the quick reply. I pasted a copy of tnsnames.ora in the new 10g \Network\Admin folder, but am still getting the same error. tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that looks good. Not sure what to try next. rp On Feb 5, 12:13 pm, Grooms, Frederick W [EMAIL PROTECTED] wrote: Usually each client has it's own tnsnames.ora file. Check the client install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Problems connecting to Oracle following 10g client install...
Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Problems connecting to Oracle following 10g client install...
Thanks for the quick reply. I pasted a copy of tnsnames.ora in the new 10g \Network\Admin folder, but am still getting the same error. tnsping shows the correct use of sqlnet.ora and tnsnames.ora, so that looks good. Not sure what to try next. rp On Feb 5, 12:13 pm, Grooms, Frederick W [EMAIL PROTECTED] wrote: Usually each client has it's own tnsnames.ora file. Check the client install folder\Network\Admin for a tnsnames.ora file. You may need to copy the 9i one into the 10g folder. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Monday, February 05, 2007 11:03 AM To: [EMAIL PROTECTED] Subject: Problems connecting to Oracle following 10g client install... Hello all, Windows 2000 AS Ora 9i ARS 5.1.2 upgraded to 7.0.1 I installed the 10g client, but am unable to start arserver following the 7.0.1 upgrade. Found no errors in the install log, but found the following in the arerror.log Mon Feb 05 11:13:38 2007 ORA-06401: NETCMN: invalid driver designator Mon Feb 05 11:13:38 2007 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Feb 05 11:13:38 2007 Stop server Mon Feb 05 11:13:38 2007 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) I can connect via SQL Plus as ARAdmin. I have my old 9i client installed, and tnsnames.ora is in the 9i path. Was the 10g client installation supposed to create a new or modify the old tnsnames.ora file? Tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)
Jason, I have a .def file from a known good 5.1.2/HD 5.5 server (heavily customized), and I need to Migrate that file to a new destination server. The two servers should be mirror images (from the OS up) with the exception of form data. The migration was successful with the exception of the forms listed earlier (plus a few DO forms; Remedy Requester-New Request, etc.), some menus (no suprise here since forms failed), and a handful of filters. My attempt to import those forms individually via the admin tool also failed, hence the posting here (parts 1 and 2) with the attendant errors. Clean up is not an option, and new views were not added (as suggested by Jennifer-thanks). I'm working on getting a second computer so I can see both systems concurrently (the production system is not available to me). I know that I can install multiple AR servers, but can't do at this point in the project. Thanks for the suggestions. rp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)
I am attempting to import over a dozen heavily modified HD 5.5 forms from a .def file onto another 5.1.2/HD 5.5 server, overwriting a clean HD 5.5 install. Rec'ing the same ARERROR 405: A core definition from the definition file is incorrect: (1) : : (ARERR 405) A core definition from the definition file is incorrect: (7) : : (ARERR 405) A core definition from the definition file is incorrect: (7) : : (ARERR 405) on over a dozen core HD forms (SHR:Categorization, SHR:ConsolidatedList, etc.) Any ideas why the errors? Why an error twice on 'status' (7)? Any help appreciated, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2)
Jennifer, Thanks. First, I'm importing an entire HD 5.5 app that I inherited, so I have little to no history on changes that were made. Second, it's heavily customized, so anything could have happened on the way to its current state. Third, most of the app was imported successfully; most of the errors were with forms/menus. I could restore the 'Status' fields on the original server, perform the import, then change the 'Status' fields back on the destination server so that they work with workflow, but I'm not sure how to make a 'generic' copy. In any event, I'm trying to avoid recreating: CHG:Change CHG:Task HPD:Solutions SHR:ApplicationGroups SHR:Association SHR:Bulletin SHR:Categorization SHR:ConsolidatedList SHR:Contact SHR:Location SHR:People SHR:PersonalPreferences SHR:Survey SHR:Template SHRCFG:ConfigTmpIndex SLA:Measurement SLA:Rule Event Occurrence (I'm sitting here contemplating just how painful that would be!!) Anyway, Thanks again. rp Meyer, Jennifer wrote: First two things to check, Rick, did you tell your import to Import In Place or Replace Objects on the Destination Server? Second thing, I am guessing there are two things it doesn't like about your Status field--as if you have changed two qualities, perhaps your permissions and attributes. Have you ever exported your definition files, mucked with the definition files as text, and reimported them? It might not have given you an error at the time, but that could cause it to blow up on the new server. Since it's throwing up all over your Request ID field, you have some sort of ick that is messing up all your fields. Perhaps copy the form, make the copy as generic as possible, export the form, then try to import it. This may be a situation where it's just easier to recreate the form on the new server. How many forms is this happening on, and have any of your imports succeeded? Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips Sent: Thursday, December 14, 2006 5:35 PM To: arslist@ARSLIST.ORG Subject: Import ARERROR 405 ARS 5.1.2 on Display Only forms... (part 2) I am attempting to import over a dozen heavily modified HD 5.5 forms from a .def file onto another 5.1.2/HD 5.5 server, overwriting a clean HD 5.5 install. Rec'ing the same ARERROR 405: A core definition from the definition file is incorrect: (1) : : (ARERR 405) A core definition from the definition file is incorrect: (7) : : (ARERR 405) A core definition from the definition file is incorrect: (7) : : (ARERR 405) on over a dozen core HD forms (SHR:Categorization, SHR:ConsolidatedList, etc.) Any ideas why the errors? Why an error twice on 'status' (7)? Any help appreciated, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
