Question: How to improve AIS performance
Hello Listers, Are there any parameter tuning that can be done to enhace the performance of AIS?. We have performance issues when multiple users are performing simulations or when the CI the simulation is performed on has got several relationships/levels of relationships. Any Idea how to improve performance? Thanks for your inputs. AR Server 8.0 Windows 2008 Tomcat 6 MS SQL 2008 Atrium CMDB 8.0 Regards, Victor Olufowobi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RPC call failed; ONC/RPC call timed out when syncing with ADDM
Hi Ryan, Thank you very much for directing me to the KB article. Unfortunately the situations described in the article do not apply to my environment. It is also not a performance issue. Thanks for trying. Victor On Monday 08 Jul 2013 16:03:02 Downing, Ryan wrote: Hi Victor, Try looking into Knowledge Article KA371196 See if this applies to your current issue. Relates to the BMC_Impact class. Ryan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RPC call failed; ONC/RPC call timed out when syncing with ADDM
Hello Listers, I receive the following error (in AtriumPluginSvr.log) each time ADDM tries to sync with CMDB: Jul 05 2013 00:05:52.721 ERROR ( ?:?) - getListEntryWithFields() FAILs in plugin: BMC.ARDBC.DEPRECATION.PLUGIN ERROR (91): RPC call failed; ONC/RPC call timed out at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstance(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstanceWithAttributes2(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.plugins.deputil.CMDBDeprecationPlugin.getListEntryWithFields(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGlewf(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Jul 05 2013 00:11:06.981 FATAL ( ?:?) - - GetListInstance ERROR (91): RPC call failed; ONC/RPC call timed out at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.convertException(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxyJRpcBase.cmdbCall(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstance(Unknown Source) at com.bmc.cmdb.api.CMDBProxy.CMDBGetListInstanceWithAttributes2(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.api.CMDBInstance.findObjects(Unknown Source) at com.bmc.cmdb.plugins.deputil.CMDBDeprecationPlugin.getListEntryWithFields(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGlewf(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGlewf_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) As a result not all CIs discovered by ADDM are synced with CMDB. Can anyone point me into the right direction to debuging this error? My system configuration: AR System 8.0 patch 003, ITSM ver. 8.0, windows 2008, MS SQL 2008, Tomcat 6. Thanks, Victor Olufowobi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: arreload on arserver/itsm 7.6.4 (Safe to use)
Hi, I use quite often the following statement: arreload -u User -g Group -a Admin_User -p -f -d log.txt (through command line) We had never get errors. Good luck. De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Joe D'Souza Enviado el: lunes, 27 de mayo de 2013 9:16 Para: arslist@ARSLIST.ORG Asunto: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** No worries. I hope you had a good weekend too. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy Sent: Sunday, May 26, 2013 6:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe, Thanks again and have a great weekend. hbr From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 26, 2013 2:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) ** Offhand I do not recall, but arreload if I am correct, has online kind of help if you type arreload /? in the command line. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Saturday, May 25, 2013 9:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Joe Thanks and What options should I use? Sent from one of Howard's iPads On May 25, 2013, at 8:37 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** There should not be a problem using it. Did you try it in a development environment? Personally I haven't used it a lot as I was able to resolve most of my user cache problems by altering stuff in the DB directly (which is not recommended way of doing it) because I felt it was easier and I had more control of whatever the issue was if I knew exactly what was wrong. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Saturday, May 25, 2013 8:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use) Also can an arreload be done for one user (with no password ) and how? Hbr Sent from my iPhone 5 On May 25, 2013, at 8:24 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** All, As you can see working on a long weekend, no time off for the minions. I am working with a vendor on a license monitoring tool and he thinks that some of the bad data I am seeing is due to the user cache and he thinks that a arreload might work. However, I remember doing this in the past on 7.6.1 and causing issues with my users app licneses. So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm) system. Howard image001.gifhttp://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pngimage004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem in Migrating forms from 7.5 to 7.6.4
Hi, Try changing the switch mode of Remedy Developer to Base Development. Regards Víctor -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Kulkarni, Vikrant Enviado el: martes, 30 de abril de 2013 9:39 Para: arslist@ARSLIST.ORG Asunto: Re: Problem in Migrating forms from 7.5 to 7.6.4 Hi, Did you check the overlays point of view. You are moving objects from a non overlay aware server to an overlay aware server. You might need to refer to the migrator doc for this. Thanks, Vikrant Sent from my Xperia™ smartphone Vikram_Betholi betholi.vik...@gmail.com wrote: Hi, When i migrate the objects from 7.5 remedy server to 7.6.4, all the NEW FORMS and other Objects got migrated succeessfully. But the problem is, modifications on the EXISTING FORMS are not migrated ( i.e. Any new Fields created or Any new Tabs added...etc). But still Migrator report says that everything has got imported successfully. Can any one please let me know what can be the problem. With Regards, B.Vikram. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMCATRIUM_NGIE000206: Error refreshing data store
Hi, It seems our Atrium SSO server is causing the problem. When we removed SSO integration I was able to setup and execute the job successfully. Regards, Victor -Original Message- From: Victor vico...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, 6 Feb 2013 16:29 Subject: BMCATRIUM_NGIE000206: Error refreshing data store Hello Listers, I am trying to setup an Atrium Integrator job from AI Console using a csv file s the source. The file is placed in a catalog on the AI server and I can uccesssfully create the the data store (the Test Connection was sucessfull) . However when I try to refresh the data store I receive the following error: BMCATRIUM_NGIE000206: Error refreshing data store. Error occurred while executing BaseConnector.refreshFileConnector t com.bmc.atrium.ngie.connector.BaseConnector.refreshFileConnector(Unknown ource) t om.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.refreshCo nnector(NGIEDataSourceConfigurationPentahoService.java:172) t com.bmc.atrium.lcds.ngie.NGIEService.refreshConnector(NGIEService.java:598 ) t sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) t sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) t sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) t java.lang.reflect.Method.invoke(Unknown Source) t lex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.jav a:404) t lex.messaging.services.RemotingService.serviceMessage(RemotingService.java: 183) t flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1400 ) t lex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.ja va:1011) t lex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter. java:103) t flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) t flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) t lex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.ja va:67) t lex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter. java:166) t lex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:291) t flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:353) t javax.servlet.http.HttpServlet.service(HttpServlet.java:717) t om.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher. java:140) t om.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidge tPlugin.java:236) t sun.reflect.GeneratedMethodAccessor288.invoke(Unknown Source) t sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) t java.lang.reflect.Method.invoke(Unknown Source) t om.bmc.atrium.modulelauncher.ContextClassLoaderInvocationHandler.invoke(Con textClassLoaderInvocationHandler.java:26) t $Proxy16.processRequest(Unknown Source) t om.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidget Plugin.java:229) t com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown ource) t om.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unk nown Source) t com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown ource) t com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) t com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) t javax.servlet.http.HttpServlet.service(HttpServlet.java:637) t javax.servlet.http.HttpServlet.service(HttpServlet.java:717) t rg.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Application FilterChain.java:290) t rg.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterCh ain.java:206) t com.bmc.atrium.sso.agents.web.jee.JEEFilter.doFilter(Unknown Source) t com.bmc.atrium.sso.agents.web.SSOFilter.doFilter(Unknown Source) t rg.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Application FilterChain.java:235) t rg.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterCh ain.java:206) t rg.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.ja va:233) t rg.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.ja va:191) t rg.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128 ) t rg.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102 ) t rg.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java :109) t org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293 ) t org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) t rg.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http 11Protocol.java:583) t org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) t java.lang.Thread.run(Unknown Source) Can anyone help to debug this error? Remedy ITSM 8.0.0.0 patch 002 on WIN2008/MS SQL 2008/Tomcat 6.0 Thanks and regards, Victor Olufowobi
BMCATRIUM_NGIE000206: Error refreshing data store
Hello Listers, I am trying to setup an Atrium Integrator job from AI Console using a csv file as the source. The file is placed in a catalog on the AI server and I can successsfully create the the data store (the Test Connection was sucessfull) . However when I try to refresh the data store I receive the following error: BMCATRIUM_NGIE000206: Error refreshing data store. Error occurred while executing BaseConnector.refreshFileConnector at com.bmc.atrium.ngie.connector.BaseConnector.refreshFileConnector(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.refreshConnector(NGIEDataSourceConfigurationPentahoService.java:172) at com.bmc.atrium.lcds.ngie.NGIEService.refreshConnector(NGIEService.java:598) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:404) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1400) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:1011) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:103) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:166) at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:291) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:353) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:140) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:236) at sun.reflect.GeneratedMethodAccessor288.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.bmc.atrium.modulelauncher.ContextClassLoaderInvocationHandler.invoke(ContextClassLoaderInvocationHandler.java:26) at $Proxy16.processRequest(Unknown Source) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:229) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.bmc.atrium.sso.agents.web.jee.JEEFilter.doFilter(Unknown Source) at com.bmc.atrium.sso.agents.web.SSOFilter.doFilter(Unknown Source) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Unknown Source) Can anyone help to debug this error? Remedy ITSM 8.0.0.0 patch 002 on WIN2008/MS SQL 2008/Tomcat 6.0 Thanks and regards, Victor Olufowobi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium SSO Configuration Issues
Hello Listers, I'm trying to configure Atrium SSO for AR System Integration. I followed the instructions and performed the tasks listed on https://docs.bmc.com/docs/display/public/sso80/Configuring+the+BMC+Atrium+Single+Sign- On+server+for+AR+System+integration. I can see the AR users and groups in Subjects part, I can even successfully log in using https://AtriumSSOFQDNHostName:port/atriumsso?realm=BmcRealm and relevant AR system username and password. I configured the Atrium SSO Integration tab of Server Information from AR System Administration Console. When I tried to log in to AR system using http://MidtierFQDNHostName:port/arsys I received the following error message: BMCSSG1511E: Failed to access agent attribute (sunidentityserverdevicestatus) from server (org.json.JSONException: JSONObject[sunidentityserverdevicestatus] not found.). My ../debug/Authentication file shows amAuth:01/27/2013 01:11:55:683 PM CET: Thread[Thread-2,5,main] ERROR: Exception creating session .. : ...(here java.lang.NullPointerException) ERROR: Failed to login to https://AtriumSSOFQDNHostName:8443/atriumsso/authservice .. ERROR: Authentication failed. Can someone please help me to resolve the issue? AR System/ITSM 8.0.0 on Win2008 OS; MS SQL Server 2008; Tomcat 6 Thanks and regards, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium SSO Configuration Issues
Hello Ripu Daman, Thanks for your response. Actually I followed the same steps from the link provided in my post earlier. I even managed to run a successful health check. Every first attempt to connet using http://MidtierFQDNHostName:port/arsys results in the given error message. Consecutive attemps produce ARERR [623] - Authentication failed error message Thanks and regards, Victor On Sunday 27 Jan 2013 15:49:16 Bhadoria, Ripu wrote: Hello Victor, Actually, Atrium SSO configuration requires changes to be done for both AR System and Midtier. From the mail below, it looks like you have only done the changes to integrate AR System with Atrium SSO but not Midtier. Follow the steps which below URL directs, to get Atrium SSO integration work https://docs.bmc.com/docs/display/public/sso80/Integrating+BMC+Atrium+Sin gle+Sign-On+with+AR+System Brief of the steps given below : 1. Configure external authentication in the AR System server. 2. Install the BMC Atrium Single Sign-On server. 3. Configure BMC Atrium Single Sign-On integration. 4. Configure the mid tier for BMC Atrium Single Sign-On user authentication. ( I suspect this is what you missed to do) 5. Configure the BMC Atrium Single Sign-On server for AR System integration 6. Run a health check of the integration. Let us know in case you still find any issue. Regards, Ripu Daman Bhadoria -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Victor Sent: Sunday, January 27, 2013 7:44 PM To: arslist@ARSLIST.ORG Subject: Atrium SSO Configuration Issues Hello Listers, I'm trying to configure Atrium SSO for AR System Integration. I followed the instructions and performed the tasks listed on https://docs.bmc.com/docs/display/public/sso80/Configuring+the+BMC+Atrium+S ingle+Sign- On+server+for+AR+System+integration. I can see the AR users and groups in Subjects part, I can even successfully log in using https://AtriumSSOFQDNHostName:port/atriumsso?realm=BmcRealm and relevant AR system username and password. I configured the Atrium SSO Integration tab of Server Information from AR System Administration Console. When I tried to log in to AR system using http://MidtierFQDNHostName:port/arsys I received the following error message: BMCSSG1511E: Failed to access agent attribute (sunidentityserverdevicestatus) from server (org.json.JSONException: JSONObject[sunidentityserverdevicestatus] not found.). My ../debug/Authentication file shows amAuth:01/27/2013 01:11:55:683 PM CET: Thread[Thread-2,5,main] ERROR: Exception creating session .. : ...(here java.lang.NullPointerException) ERROR: Failed to login to https://AtriumSSOFQDNHostName:8443/atriumsso/authservice .. ERROR: Authentication failed. Can someone please help me to resolve the issue? AR System/ITSM 8.0.0 on Win2008 OS; MS SQL Server 2008; Tomcat 6 Thanks and regards, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Atrium SSO Configuration Issues
Hi Ripu, Thank you very much for this. I missed the first step about configuring external authentication in the AR System server. After doing this I was able to complete Atrium SSO configuration for AR System Integration and use http://MidtierFQDNHostName:port/arsys to access the application. Thank you very much for your help Best regards, Victor On Sunday 27 Jan 2013 18:38:41 Bhadoria, Ripu wrote: Hi Victor, You will see that both the links are quite different if you look closely to the link you posted and the one I suggested. Link you posted : https://docs.bmc.com/docs/display/public/sso80/Configuring+the+BMC+Atrium+ Single+Sign-On+server+for+AR+System+integration Link I suggested : https://docs.bmc.com/docs/display/public/sso80/Integrating+BMC+Atrium+Sing le+Sign-On+with+AR+System Could you please confirm if you meant the one I posted? Regards, Ripu Daman Bhadoria Staff Product Developer Platform Development Function Email : ripu_bhado...@bmc.com Desk : +91 20 40175901 Mobile : +91 9561878985 Fax : +91 20 40175001 Company : BMC Software (http://www.bmc.com/) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stack limit error when creating job with DMT
Thank you all for your inputs. I set the filter stack limit to 100 and tried to create the job again. The process aborted with Too many levels in filter processing (ARERR 299) ARServer process did not crash nor there was any spike in memory or CPU usage. The arfilter.log however displayed a series of errors: FLTR TID: 006120 RPC ID: 017180 Queue: Fast Client-RPC: 390620USER: supervic Overlay Group: 1 Error while performing filter action: Error 299 FLTR TID: 006120 RPC ID: 017180 Queue: Fast Client-RPC: 390620USER: supervic Overlay- Group: 1 Filter DMT:CopyStagingFormsToSequencingEngine: No enabled error handler FLTR TID: 006120 RPC ID: 017180 Queue: Fast Client-RPC: 390620USER: supervic Overlay- Group: 1 /* Pn gru 03 2012 20:41:59.6370 */ End of filter processing (phase 2) -- Operation - SET on SHR:SchemaNames - 0021536 FLTR TID: 006120 RPC ID: 017180 Queue: Fast Client-RPC: 390620USER: supervic Overlay- Group: 1 4: Push Fields - DMT:CopyStagingFormsToSequencingEngine (ARERR 299) FLTR TID: 006120 RPC ID: 017180 Queue: Fast Client-RPC: 390620USER: supervic Overlay- Group: 1 Error while performing filter action: Error 299 . . . ARError.log displayed: Mon Dec 03 20:41:59 2012 390620 : Too many levels in filter processing (ARERR 299) Mon Dec 03 20:41:59 2012 DMT:VIS:SkipSequenceInit : DMT:SYS:SequencingEngine Does anyone have a clue? Sorry for the long post. Victor. On Monday 03 Dec 2012 09:16:22 Rod Harris wrote: Hi Jason and Victor and others, One thing that I noticed about V8 is that I think the default for the maximum stack of filters is still a very high 10,000. The trouble with having such a high limit is that you can have your system just run out of resources eg. stack space, before that limit is reached. I would have thought a limit to nested filters at around 25 or 50 should be plenty. If you have it set to this limit and you find that a perfectly well behaved process is still hitting the limit I'd be surprised, and you could just up the limit. I suspect in the examples here there is a bug or some bad data that is causing the system to be a lot more recursive than was intended. You would probably see a bit of a spike on resources such as cpu and memory if a process does loop. In the old days we didn't have a filter stack limit, just a total number of filters. The trouble with that is that with the large number of filters that something like HPD:Help Desk had you could hit pretty high limits in just normal use. Alternatively you could have a tightly recursive set of filters that used up the stack without hitting the filter limit. If you can replicate the problem it would be a good idea to have server logging on to see what is happening. You may not see the log immediately prior to the system crash but you will definitely be able to see a trend before hand. Your log will be pretty full if you are running out of stack. If you have a low filter stack limit then you will see an error thrown and won't have a crash to worry about. Rod On 3 December 2012 15:06, Jason Miller jason.mil...@gmail.com wrote: ** Not that I know of. I didn't notice the error right when it happened. It occurred about 40 minutes after I released the system to users (all two at that time of morning). I was done with everything on the server and finishing up some documentation so I don't know what the resources looked like a that moment. Now that I had a change to look again I was wrong about the progression being the same. It was stack limit - DB connection error (different than Victor's DB update timeout) - AR terminated. Wed Nov 28 04:23:19 2012 390635 : Approaching physical stack limit. ( ARERR 8749) Wed Nov 28 04:23:19 2012 390635 : Unable to connect to the SQL database. (ARERR 551) Wed Nov 28 04:23:19 2012 Stop server Wed Nov 28 04:23:19 2012: AR System server terminated — fatal error occurred in ARSERVER (ARNOTE 21) Wed Nov 28 04:23:20 2012 : Action Request System(R) Server x64 Version 7.6.04 SP4 201209051922 (c) Copyright 1991-2011 BMC Software, Inc. I don't want to steal the thread about his DMT issue. It seemed odd this being the first time I have seen the physical stack limit error and Victor happens to mention days later. Jason On Sun, Dec 2, 2012 at 2:24 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Jason, was there a spike in arserver process memory usage? Sent from my iPhone On Dec 2, 2012, at 5:09 PM, Jason Miller jason.mil...@gmail.com wrote: ** I saw the Approaching physical stack limit error for the first
Re: Stack limit error when creating job with DMT
Hi Adhwari, Unfortunately I didn't get past creating the first job. After logging back in I could not find the job created in job console. Thanks for your time. Regards, Victor. On Sunday 02 Dec 2012 08:06:20 Kulkarni, Adhwari wrote: Hi Victor, This kind of error is usually observed when you are creating the first job using the 'job console'. That is the time when the UDM engine builds the complete dependency data required for UDM to work which takes a lot of resources. Do you see the same error while creating all the jobs? Also, can you please check if the job is created by logging back in. Regards, Adhwari ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Stack limit error when creating job with DMT
Hello Listers, When creating a job from the Data Management Job Console the process timed-out with Timeout during database update -- the operation has been accepted by the server and will usually complete successfully : ONC/RPC call timed out (ARERR 92) . The arerror.log showed the following : Sat Dec 01 18:42:26 2012 390620 : Approaching physical stack limit. (ARERR 8749) Sat Dec 01 18:42:26 2012 390620 : AR System server terminated - fatal error occurred in ARSERVER (ARNOTE 21) This is a fresh installation for developing purposes - AR System 8/ITSM 8.0.0.0 /SQL Server 2003 32-bit / Windows 2003 Enterprise 32 bit /Tomcat 6 Has anyone seen this before? Can someone point me into the right direction? Thanks and regards, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WUT not functioning properly on Remedy ITSM 7.6.04
Hello Listers, I am new to Remedy ITSM 7.6.04 and yes, I know User Tool has been deprecated but I want to find out if the problems I am experiencing are typical (or maybe someone found a workaround) or I am just doing something wrong. After logging in through WUT and clicking the Home Page link - I get the image shown in WUT_Home.png. The same thing happened when I tried to Asset Management or Change Management Consoles. When I tried to access Atrium Core Console I recieved ARERR 9217 - however on returning to the home page using the link provided by the error page I was able to use the tool as normal. Is this a tool bug or expected behaviour? - Needless to say, the web client is functioning as expected. BMC Remedy User Version 7.6.04 SP2 Best regards, Victor Olufowobi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: WUT_Home.PNG
Re: Bring back the ARSList MVP for 2013
YES Victor On Tuesday 23 Oct 2012 22:03:08 Joe Martin D'Souza wrote: I voted this year, last year, and a few years sporadically before that.. But to keep it alive I promise to vote every year going forward for as long as I am in this little ARS world.. About 990 more responses to go! Buck up people! Joe -Original Message- From: Grooms, Frederick W Sent: Tuesday, October 23, 2012 3:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Bring back the ARSList MVP for 2013 The fact that there have been over 400 different individuals posting to the list since July 1st (at least according to my ARS List email folder and a quick distinct query) and that small a number of votes is a sad commentary on people in general. Let's keep it going people Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, October 23, 2012 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** I just counted the number of votes again. Using raw numbers of the number of registrations on the list, 1% voted. In other words, under 50 votes. Let’s see if we beat that on comments about keeping it before you get too excited about it returning. The only reason I am ending it is because I think the level of voting reflects the level of interest; and reflects that the arslist and participation in it is now for the most part taken for granted. Activity on, and interest in, the actual list has not grown in the last couple of years, but certainly has not diminished either! Keep Calm, Carry On. Daniel P.s. there were a lot of Hawaiin shirts, just there were so many attendees this year, 488 in fact -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: October 23, 2012 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** As I told LJ and the others in our midnight on discussion: IF there is a really big, and by big I mean say, 10% of the list, That sends emails or creates a really long thread about continuing it, I might be convinced to bring it back. But with 2.5% voting, although they usually reach the right conclusion, It says to me that the ARSlist is a commodity now and there isn’t that much interest in The Award. To Clarify and somewhat repeat what I said at the conference: There is no longer a separate session for the ARSlist Awards, it is part of an opening session dedicated to all awards The ARSlist carries on, and for now as “just an email list” Doing some Awards related to the ARSlist carries on The ARSlist MVP Award is now retired I will be doing the 20th Anniversary of the ARSlist next year. Twinkies and Hawaii shirts have a life of their own. I will be throwing a wrinkle into that next year as well ☺ Dan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky Sent: October 23, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Congrats LJ !!! I hope you did a good job of convincing Dan continue with the awards. i did vote and try to every year ... i dont do more on teh ARRList than read the posts everyonce in a while, but you do notice those that are helpful in the responses -Original Message- On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote: ** You had it coming a long time! Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Customizing view ID
I like that ! Thanks all Victor On Friday 31 Aug 2012 20:14:24 Jason Miller wrote: Good point! Even easier. On Fri, Aug 31, 2012 at 11:12 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Either use archgid after saving the form or when creating the form do a Form - Duplicate View (and set the ID to what you want it to be). Then you can delete the original default view that is generated and just work with the view that has your view ID. Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Use of sync ui
In this case you don't have to run sync UI. You can easily verify this by checking if the menu attached is already functioning without you running sync UI Make sure the caches are cleared Victor Hi, I am NOT adding any custom fields to CMDB. I am just attaching a menu to an already existinf field. Please let me know if i have to run sync UI or not ? NOTE: I am not adding any new fields to cmdb. Regards, Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Customizing view ID
Thanks, Misi Victor Hi, If it can be changed in DevStudio, do so. If not, it might be necessary to export to DEF, change the id in an editor, and reimport the DEF. There is also the archgid which I have not heard anything about in a long time... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Use of sync ui
Did you remember to flush the caches? If you can see the change in BMC.CORE:BaseElement form open an AST form with DevStudio and review the join information for the changed field. Activate AL log to check why the menu is not attached HTH Victor Thanks a lot Victor. Suppose , if i dont see the changes in AST forms(but AST form got modified), but the change has happened in base element form, how do i debug it ? The field present in ast form which is inherited from base element is not reflecting the change while the field in base element is changed with the new values. Please help. Regards, Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB error
Did you try merge order By class in seperate transactions option? Victor ** Will generating a new ID resolve this issue? I am transferring from Source Dataset A (2000 records) to Destination BMC.Asset (which is empty). The CIs should be created in BMC.Asset but the merge is failing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Use of sync ui
Not all logs - just Active Link loggings. From your user tool klick Tools - Options and select the Logging tab. Check Active Links from the Client section and provide a file name where the logs should be written in Log File Path field. Since the changes are visible in BMC.CORE forms I am suspecting that the menu is actually activated by an Active Link that is not attached to AST Forms Victor I chked the same in user tool and it is not reflecting in ast formss But the ast forms are modified(modified datw got changed) Ie if i check in ast:comp systm,changes are not rwflected but if i check on bmc core comp system form,changes are appearing and in turn appearing in base elemnt as well So now i want me to enable thw logs and then do it? Which all logs should i enable then? Regards Kiran --Sent from my samsung mobile So typo's or funky words might /will be present. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Customizing view ID
Hello Listers, When a new form or view is created with Developer Studio a View ID is automatically generated. Is it possible to manually assign this ID? I have a given range that I need my objects IDs to fall within. Is it even necessary to contain view ids within a range? What happens if two form definitions with the same ID from two different developing environments are imported to the same live environment? Any comments? Thanks and Regards, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OOTB CMDB class for storing customers
I am not sure if you need to keep the customers in a special class. Have you considered creating organizations for these external companies within your company and putting the customers in appropriate organization in your CTM:People form? This will enable you to relate customers to relevant services which in turn will enable you to automate the notification procedure. Other alternative could be multi-tenancy ... Victor On Thu, Jul 19, 2012 at 12:56 AM, patchsk vamsi...@gmail.com wrote: ** The company I work has several products that customers(external companies) subscribe to those products. And each external company has a few predefined people that we send notifications when any of the products are down due to maintenance. So it is important for us to know the customers going to be impacted by any maintenance during the planning stage. I am trying to model this in CMDB. I think I can store people info in BMC_Person class(or I do not even need this info in CMDB I can federate it) Product info in BMC_Product class. I am unable to figure out an OOTB class to store customer(external companies) information. I looked at BMC:Organization -- but it seems like it is used to store individual business units with in the company. BMC_UserCommunity -- it is going to be deprecated so do not want to use this class. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Form:SLA Compliance
On Wednesday 15 Feb 2012 07:48:23 you wrote: Hi All, Can anyone please tell me which form is used to to generate SLA compliance report and how is it calculated like the basic parameters used . SLA measurement information is recorded in SLM:Measurement form. You can access such information as Due Date, LifecycleTotalTime, LifeCycleEndTime, Estimated Resolution Time, itd. Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
On Tuesday 03 Jan 2012 15:10:52 you wrote: Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. Yes! yes!! yes!!! Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6: Form that holds staff's Availability Information?
On Monday 19 Dec 2011 18:37:47 you wrote: Hi listers, I'm trying to remember name of the form on which I used to run a report to get availability information on support staff. Something along the line of CTM:SupportGroupAssoc. Anyone? Thanks in Advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are If you mean Assignment Availability - you can access the information from CTM:People form. Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error searching BMC_Product Class
Any ideas? ... a push in the right direction? . please On Tue 02/08/11 15:39 , vic...@klub.chip.pl sent: Hello Listers, I have a strange problem when searching AST:Product form from Asset Management module. This problem is only when searching using web client - it takes eternity and then error message saying Message not in catalog;Message number=94: ONC/RPC call timed out (ARERR 94). There is no such problem when using WRU. Please find included the contents of my midtier log Any help is greatly appreciated (AR System 7.5.2, ITSM 7.6.02, Oracle 11g, Tomcat 5.5) Victor. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Error searching BMC_Product Class
Hello Listers, I have a strange problem when searching AST:Product form from Asset Management module. This problem is only when searching using web client - it takes eternity and then error message saying Message not in catalog;Message number=94: ONC/RPC call timed out (ARERR 94). There is no such problem when using WRU. Please find included the contents of my midtier log Any help is greatly appreciated (AR System 7.5.2, ITSM 7.6.02, Oracle 11g, Tomcat 5.5) Victor. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are armidtier3.log Description: Binary data
Re: Adding Custom Attributes to Base Element
Since these attributes need to apply to all further subclasses I
don't think creating a custom class is a good idea. I have added a few
attributes myself to Base Element without any issues. The time needed
for the attributes to propagate to all existing subclasses depends on
your system and the number of subclasses you have. You still need to
modify the AST forms for the new attributes to be available in the
required classes.
Victor.
On Fri 22/07/11 18:11 , Alejandro Canon aca...@extensionsa.com
sent:
** v:* {behavior:url(#default#VML);} o:*
{behavior:url(#default#VML);} w:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
John,
Thanks for your recommendation. That custom class you mention should
be a subclass of Base Element (BE), right?
I´m asking that because I don’t see how a custom subclass of Base
Element can propagate attributes to all existing subclasses in CDM.
I was thinking creating a custom namespace and adding attributes in
BE but stored in custom namespace.
Alejandro.
DE: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] EN NOMBRE DE John Doe
ENVIADO EL: Viernes, 22 de Julio de 2011 12:00
PARA: arslist@ARSLIST.ORG
ASUNTO: Re: Adding Custom Attributes to Base Element
**
Alejandro,
I'd recommend you do not add them to Base Element. Instead create
your own custom Class and add those attributes to that class.
Otherwise, your next upgrade will be a nightmare.
-
FROM: Alejandro Canon
TO: arslist@ARSLIST.ORG
SENT: Friday, July 22, 2011 10:57 AM
SUBJECT: Adding Custom Attributes to Base Element
**
Listers,
ARS 7.6.04 SP1
CMDB 7.6.04
ITSM 7.6.04
I need to add about ten (10) attributes (common to all kind of CIs)
to BaseElement.
I’ve read some threads (dated about 2009) recommending to NOT ADD
attributes in Base Element Class, because of known errors in Asset –
CMDB Sync process.
What’s your experience about that? Understanding CDM Model is
based in CIM Model I think there shouldn’t be problems in adding
fields to Base Element class.
Believe me if I’m telling you I’ve reviewed all BaseElement
attributes from BMC.CORE and BMC.AM namespaces and I have no match for
these 10 attributes required.
I guess a known issue could be extense time you may have to wait
after saving changes in CDM, because custom attributes in Base Element
must be propagated to all subclasses.
Regards,
Alejandro
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How to configure BMC Atrium Core
Hello Listers, 2 questions regarding Atrium Explorer: - Is there any way to configure Atrium Explorer so that a CI parents are displayed by default (instead of CI children) when Explore CI button is pressed from Asset Management Module? - What are the qualifications/parameters (if doable) needed to be passed with URL in a browser's address field for Atrium Explorer to display widget containing a CI parents (instead of CI children)? Any suggestions please. AR System 7.5 patch 2, ITSM 7.6 patch 2, windows 2003, Oracle 10, tomcat 6 Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Site to Excel
On Tuesday 31 Aug 2010 13:01:21 Daniel Condrea wrote: Thank you Victor You're welcome :) Glad I could help Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
How to upgrade Product Catalog Data on Atrium CMDB 7.6
Hello listers, I was wondering where I could download new DSL products so that I can upgrade the data in my product catalog. Is it enough do download the ProductCatalogDataLoader.xml and process with AtriumCoreMaintenanceTool or must I use the DSLDataUpdate as in Remedy ITSM 7.0? Are these updates available on BMC sites? Can someone point me to the right direction? I'm on AR System 7.5 patch 2, ITSM 7.6 patch 2 on windows 2k3 server, MS SQL 2005, Tomcat 5 Thanks, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Site to Excel
On Thursday 26 Aug 2010 16:44:04 Danny Kellett wrote: Hi Joe, Thanks for your email. I wanted to bypass any manual effort. Reason being is that I have people who are going out to customers collecting data and I don't want them to be exporting everytime another data collector adds to the SIT:Sites form. We are bringing on 2000 customers/companies. I just wanted the spreadsheet to dynamically data validate behind the scenes, thus the need for the function. Thanks anyway. I have Friday to play and try myself just wanted to know if anyone else had the vbs so I didn't have to ;) Cheers Anyway Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: 26 August 2010 13:58 To: arslist@ARSLIST.ORG Subject: Re: Site to Excel Export it from the User tool and instead of saving it as a regular arx format, choose .csv.. This would let you open the exported file in excel. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Danny Kellett Sent: Wednesday, August 25, 2010 7:39 AM To: arslist@ARSLIST.ORG Subject: SIT:Site to Excel Hi all, My VBA is not as strong as my C so before I break out the strong coffee, headache tables and VBA for Dummies guide, has anyone got a function to grab sites using ARODBC into Excel please? Thanks and kind regards Danny Hello Danny, Please find included the code (grabbed from some Remedy List) that I adopted for my purposes. I'm sure you can easily adapt it also - but if not, fell free to contact me. HTH Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Dim xlBook As Excel.Workbook Dim xlSheet As Excel.Worksheet Dim wrkSheetCount As Long Sub PrepareWorkbook() On Error GoTo LocalError Set xlBook = Workbooks.Add() xlBook.Activate wrkSheetCount = xlBook.Worksheets.Count If wrkSheetCount 1 Then Do While xlBook.Worksheets.Count 1 xlBook.Worksheets(wrkSheetCount).Delete wrkSheetCount = wrkSheetCount - 1 Loop End If Set xlSheet = xlBook.Sheets(1) Exit Sub LocalError: If TypeName(xlBook) Nothing Then xlBook.Saved = True xlBook.Close SaveChanges:=False Set xlBook = Nothing End If MsgBox Error Number : Err.Number vbCrLf _ Error Description: Err.Description vbCrLf _ Error Source: Err.Source, vbCritical, _ OLE Automation Error. End Sub Public Sub GetData() Dim conString As String Dim sqlString As String On Error GoTo LocalError xlSheet.UsedRange.ClearContents xlSheet.UsedRange.ClearFormats conString = ODBC;DSN=AR System ODBC Data Source; _ ARServer=remedy7server;UID=;PWD=;ARAuthentication=; _ ARDiaryDescend=1; ARUseUnderscores=1;SERVER=NotTheServer sqlString = SELECT * FROM CTM_SITE With xlSheet.QueryTables.Add(Connection:=conString, Destination:=Range(A1), Sql:=sqlString) .FieldNames = True .RowNumbers = False .PreserveFormatting = True .RefreshOnFileOpen = False .BackgroundQuery = True .RefreshStyle = xlInsertDeleteCells .AdjustColumnWidth = True .Refresh End With Exit Sub LocalError: If TypeName(xlBook) Nothing Then xlBook.Saved = True xlBook.Close SaveChanges:=False Set xlBook = Nothing End If MsgBox Error Number : Err.Number vbCrLf _ Error Description: Err.Description vbCrLf _ Error Source: Err.Source, vbCritical, _ OLE Automation Error. End Sub Sub Test() Set xlBook = Workbooks.Open(d:\MyTest.xls, , True) PrepareWorkbook GetData xlBook.Saved = True xlBook.Close xlApp.Visible = True End Sub ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB Change Permission role not working.
On Wednesday 18 Aug 2010 19:13:47 you wrote: On Wednesday 18 Aug 2010 19:06:15 you wrote: Hello listers, I need to allow a support group to modify only a certain set of attributes. So I add a new role (with -6) and reSet the necessary attributes to include -6 role for change permission using CMDBDriver tool. After that I add this support group to this new role. I assign a user to this support group but when this user attempt to modify one of those attributes an error message informing that user does not have a write permit to those fields is displayed. What am I missing? This user is also a member of Asset User group and is having write license. Any suggestions - please? Victor Sorry I forgot to give the system concerned: Remedy ITSM 7.6 patch 2, AR System 7.5 on Windows 2003, MS SQL Server 2005, Tomcat Okay I finally figured it out. A support group is not a change type group. It seems that for the role permission to apply the group assigned to this role must be a Change type group. I created a computed change type group, added this support group to the computed group and assigned the computed group to the role. It worked!. Thanks all Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
CMDB Change Permission role not working.
Hello listers, I need to allow a support group to modify only a certain set of attributes. So I add a new role (with -6) and reSet the necessary attributes to include -6 role for change permission using CMDBDriver tool. After that I add this support group to this new role. I assign a user to this support group but when this user attempt to modify one of those attributes an error message informing that user does not have a write permit to those fields is displayed. What am I missing? This user is also a member of Asset User group and is having write license. Any suggestions - please? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB Change Permission role not working.
On Wednesday 18 Aug 2010 19:06:15 you wrote: Hello listers, I need to allow a support group to modify only a certain set of attributes. So I add a new role (with -6) and reSet the necessary attributes to include -6 role for change permission using CMDBDriver tool. After that I add this support group to this new role. I assign a user to this support group but when this user attempt to modify one of those attributes an error message informing that user does not have a write permit to those fields is displayed. What am I missing? This user is also a member of Asset User group and is having write license. Any suggestions - please? Victor Sorry I forgot to give the system concerned: Remedy ITSM 7.6 patch 2, AR System 7.5 on Windows 2003, MS SQL Server 2005, Tomcat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to install and configure Remedy Application on my Laptop
On Saturday 03 Jul 2010 12:12:57 Peter Romain wrote: I'd recommend installing Remedy in VMWare Workstation. This way you won't corrupt your PC and you can have as many versions as you like. VMWare Workstation doesn't cost very much ($150?) but you will need an operating system license for each virtual machine. If you don't want to pay for VMWare then use Microsoft Virtual PC. If you don't have OS licenses try looking at Microsoft Action Pack (MAPS) or I guess you could use Linux for nothing. When I last looked you could use Oracle as a developer for free. I think MS charge for SQL Server but I've never looked as I only used the licenses from MAPS. For ease of use I'd go for SQL Server. You will also need Remedy server licenses but the pain of getting them for consultants has been covered in other threads I gave up on 32 bit laptop recently as the VMs get quite big and really need more RAM than a 32 bit system can give them. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Angus Comber Sent: 03 July 2010 11:00 To: arslist@ARSLIST.ORG Subject: Re: How to install and configure Remedy Application on my Laptop ** You can use virtual machine software if you like or just install in the usual way on your laptop. Have you hit a problem? Why not give it a go and post any questions if you get stuck. Angus - Original Message - From: IT mailto:ahmed...@emiratesnbd.com (Amanullah Bashir Ahmed) Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, July 03, 2010 9:31 AM Subject: How to install and configure Remedy Application on my Laptop ** Hi there, I want to install and configure BMC Remedy application on my laptop for test purpose. Any idea how is it possible. Someone told me go for virtual machine. I don't know how to do it. Thanks in advance. Thanks Regards Amanullah DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are I use VMWare Server v2.0 which is a freeware - you only need to register to obtain serial numbers. For database server I use SQL server 2005 Express which is also free. You only need OS and ITSM licenses. For OS you could use MAPS as suggested by Peter and trial licences for ITSM can be obtained through your vendor HTH Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Automatic logon to a display form
On Monday 14 Jun 2010 08:34:40 Theo Fondse (RIS) wrote: Hi Victor! Try the following: jsp:forward page= http://my midtier server:8080/arsys/servlet/ViewFormServlet jsp:param name=server value=my AR server/ jsp:param name=mode value=Submit/ jsp:param name=form value=my display form name/ jsp:param name=username value=predefined login/ jsp:param name=pwd value=predefined password/ /jsp:forward The original format of the script assumes that the script is on the mid-tier server itself. Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: 12 June 2010 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Automatic logon to a display form Hi Victor! It's fairly simple. I have attached a .ZIP that contains a sample .jsp file. 1) Place the file on your web server and edit it to use the correct link, server, form, user, password and view parameters. 2) Then place a link to the .jsp file on a normal web page. 3) Done. Best Regards, Theo Hello Theo, I rewrote the jsp file to read: jsp:forward page=arsys/servlet/ViewFormServlet jsp:param name=server value=my AR server/ jsp:param name=mode value=Submit/ jsp:param name=form value=my display form name/ jsp:param name=username value=predefined login/ jsp:param name=pwd value=predefined password/ /jsp:forward Then I placed a link to the file on a web page. When I clicked on the link I received a file not found error However when I replaced the contents of the jsp file to read: % response.sendRedirect(http://my midtier server:8080/arsys/servlet/ViewFormServlet?form=my display form nameserver=my AR Serverusername=predefined loginpwd=predifined password); % everything worked as expected. The problem is that response.sendRedirect method shows the new url to the requested form. I need to hide all references to the actual display form because I'm afraid the login details could be captured. That is why I prefer to use the forward method as this hides the destination form references - But it's not working :( What am I doing wrong? Regards, Victor ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Problem solved ! I rewrote the first line to: jsp:forward page=/servlet/ViewFormServlet and everything is working as expected. Thanks Theo, thanks all Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Automatic logon to a display form
On Monday 14 Jun 2010 08:34:40 Theo Fondse (RIS) wrote: Hi Victor! Try the following: jsp:forward page= http://my midtier server:8080/arsys/servlet/ViewFormServlet jsp:param name=server value=my AR server/ jsp:param name=mode value=Submit/ jsp:param name=form value=my display form name/ jsp:param name=username value=predefined login/ jsp:param name=pwd value=predefined password/ /jsp:forward The original format of the script assumes that the script is on the mid-tier server itself. Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: 12 June 2010 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Automatic logon to a display form Hi Victor! It's fairly simple. I have attached a .ZIP that contains a sample .jsp file. 1) Place the file on your web server and edit it to use the correct link, server, form, user, password and view parameters. 2) Then place a link to the .jsp file on a normal web page. 3) Done. Best Regards, Theo Hello Theo, I rewrote the jsp file to read: jsp:forward page=arsys/servlet/ViewFormServlet jsp:param name=server value=my AR server/ jsp:param name=mode value=Submit/ jsp:param name=form value=my display form name/ jsp:param name=username value=predefined login/ jsp:param name=pwd value=predefined password/ /jsp:forward Then I placed a link to the file on a web page. When I clicked on the link I received a file not found error However when I replaced the contents of the jsp file to read: % response.sendRedirect(http://my midtier server:8080/arsys/servlet/ViewFormServlet?form=my display form nameserver=my AR Serverusername=predefined loginpwd=predifined password); % everything worked as expected. The problem is that response.sendRedirect method shows the new url to the requested form. I need to hide all references to the actual display form because I'm afraid the login details could be captured. That is why I prefer to use the forward method as this hides the destination form references - But it's not working :( What am I doing wrong? Regards, Victor ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Thanks Theo, I received the same error message. It seems the script is unable to run the ViewFormServlet servlet ?? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Automatic logon to a display form
Hi Victor! It's fairly simple. I have attached a .ZIP that contains a sample .jsp file. 1) Place the file on your web server and edit it to use the correct link, server, form, user, password and view parameters. 2) Then place a link to the .jsp file on a normal web page. 3) Done. Best Regards, Theo Hello Theo, I rewrote the jsp file to read: jsp:forward page=arsys/servlet/ViewFormServlet jsp:param name=server value=my AR server/ jsp:param name=mode value=Submit/ jsp:param name=form value=my display form name/ jsp:param name=username value=predefined login/ jsp:param name=pwd value=predefined password/ /jsp:forward Then I placed a link to the file on a web page. When I clicked on the link I received a file not found error However when I replaced the contents of the jsp file to read: % response.sendRedirect(http://my midtier server:8080/arsys/servlet/ViewFormServlet?form=my display form nameserver=my AR Serverusername=predefined loginpwd=predifined password); % everything worked as expected. The problem is that response.sendRedirect method shows the new url to the requested form. I need to hide all references to the actual display form because I'm afraid the login details could be captured. That is why I prefer to use the forward method as this hides the destination form references - But it's not working :( What am I doing wrong? Regards, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Automatic logon to a display form
On Thursday 10 Jun 2010 04:52:21 Theo Fondse (RIS) wrote: This email contained a .zip file attachment. Raytheon does not allow email attachments that are considered likely to contain malicious code. For your protection this attachment has been removed. If this email is from an unknown source, please simply delete this email. If this email was expected, and it is from a known sender, you may follow the below suggested instructions to obtain these types of attachments. + Instruct the sender to enclose the file(s) in a .zip compressed file, and rename the .zip compressed file with a different extension, such as, .rtnzip. Password protecting the renamed .zip compressed file adds an additional layer of protection. When you receive the file, please rename it with the extension .zip. Additional instructions and options on how to receive these attachments can be found at: http://security.it.ray.com/antivirus/extensions.html http://security.it.ray.com/news/2007/zipfiles.html Should you have any questions or difficulty with these instructions, please contact the Help Desk at 877.844.4712 --- Hi Victor! It's fairly simple. I have attached a .ZIP that contains a sample .jsp file. 1) Place the file on your web server and edit it to use the correct link, server, form, user, password and view parameters. 2) Then place a link to the .jsp file on a normal web page. 3) Done. Best Regards, Theo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: 08 June 2010 07:01 PM To: arslist@ARSLIST.ORG Subject: Re: Automatic logon to a display form On Monday 07 Jun 2010 20:27:56 Theo Fondse (RIS) wrote: You could also use jscripts placed on your web server for this...it works - especially if you want to hide the user/form/etc parameter details on the initial link! Best Regards, Theo Thanks all for your suggestions. I think Theo's idea is the most suitable to what I have in mind. Theo, could you please say something more about your idea? Thanks, Victor ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Thank you very much Theo !. I'll follow your instructions and let you know how the result. Thanks a bunch Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Automatic logon to a display form
On Monday 07 Jun 2010 20:27:56 Theo Fondse (RIS) wrote: You could also use jscripts placed on your web server for this...it works - especially if you want to hide the user/form/etc parameter details on the initial link! Best Regards, Theo Thanks all for your suggestions. I think Theo's idea is the most suitable to what I have in mind. Theo, could you please say something more about your idea? Thanks, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Automatic logon to a display form
Hello Listers, This is the scenario: I want to give users a defined link (say: http://My_form). On clicking at this link the user is logged on to AR System using a predefined login and password - and a predefined display form is opened. The details of the login is hidden from the user and the (predefined)user is logged out as soon as the form is closed. Any hint (or a push to the appropriate documentations) on how this could be accomplished? ARSystem 7.5 with ITSM 7.6 patch 001 on windows 2003, MS SQL 2005 and Tomcat midtier. Thanks in advance Victor. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Error creating JDBC plugin for federation
On Wednesday 07 Apr 2010 03:40:47 cpgolding wrote: This first line says it all, you are missing your resource bundle: *java.util.MissingResourceException: Can't find bundle for base name JDBCMessages, locale pl_PL* *Find the code in your program where it calls for the Resource.* *usually the resource bundle is a directory with the name pl_PL located at the top of a jar package* a directory structure for the JAR file** *Do a google search of the above error and that should point the way.* Thanks very much for your suggestion - I'm a newbie when it comes to java. The point is that I'm using the standard BMC-provided jdbc drivers and not a custom driver. There is no pl_PL jar package or directory in /cmdb/plugin directory. Has anyone managed to use federation interface in Atrium CMDB 7.6? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Error creating JDBC plugin for federation
Hello Listers, I am trying to federate CI data from MS SQL server. After creating JDBC plugin as described in Atrium CMDB Admin Guide I reopened the Federation Manager and the Loaded column continues to read No. The entries i AtriumPlugonSvr.log are as follows: kwi 04 2010 22:17:57.418 ERROR ( ?:?) - getListForms() FAILs in plugin: L43104 java.util.MissingResourceException: Can't find bundle for base name JDBCMessages, locale pl_PL at java.util.ResourceBundle.throwMissingResourceException(Unknown Source) at java.util.ResourceBundle.getBundleImpl(Unknown Source) at java.util.ResourceBundle.getBundle(Unknown Source) at com.bmc.atrium.federation.jdbc.JDBCMessageHelper.getLocalizedMessage(JDBCMessageHelper.java:71) at com.bmc.atrium.federation.jdbc.JDBCMessageHelper.createARException(JDBCMessageHelper.java:52) at com.bmc.atrium.federation.jdbc.JdbcAdapter.getListForms(JdbcAdapter.java:293) at com.bmc.arsys.pluginsvr.plugins.a.ArdbcGetListForms(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGetListForms_5(Unknown Source) at com.bmc.arsys.pluginsvr.a.ArEsArdbcGetListForms_4(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.dispatchOncRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.if(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(Unknown Source) at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Could anyone advice as to what could be tha cause? AR system 7.5 with ITSM 7.6 on Windows 2k3 + MS SQL 2005 + Tomcat Thanks, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Friday Humour
On Friday 26 March 2010 19:59:57 Matthew Perrault wrote: I forwarded the email below to my wife. She replied you'd be lucky if you were able to limp. So I replied Why, will my legs be so tired from doing all your work for you? And that's when the fight started . . . From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Friday, March 26, 2010 11:00 AM To: arslist@ARSLIST.ORG Subject: Re: Friday Humour ** In an attempt to improve the quality of our Friday humor . . . I asked my wife, 'Where do you want to go for our anniversary?' It warmed my heart to see her face melt in sweet appreciation. 'Somewhere I haven't been in a long time!' she said. So I suggested, 'How about the kitchen?' And that's when the fight started . . . _ My wife sat down on the couch next to me as I was flipping the channels. She asked, 'What's on TV?' I said, 'Dust.' And that's when the fight started . . . _ My wife was hinting about what she wanted for our upcoming anniversary. She said, 'I want something shiny that goes from 0 to 200 in about 3 seconds.' So I bought her a scale. And that's when the fight started . . . _ When our lawn mower broke and wouldn't run, my wife kept hinting to me that I should get it fixed.. But, somehow I always had something else to take care of first, the truck, the car, playing golf, Always something more important to me. Finally she thought of a clever way to make her point. When I arrived home one day, I found her seated in the tall grass, busily snipping away with a tiny pair of sewing scissors. I watched silently for a short time and then went into the house, than came out and handed her a toothbrush. 'When you finish cutting the grass, you might as well sweep the driveway.' The doctors say I will walk again, but I will always have a limp. -- Bing From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Friday, March 26, 2010 2:06 AM To: arslist@ARSLIST.ORG Subject: Re: Friday Humour ** One more.. thought of sharing Lorraine is out for the evening, and on entering a bar says to the barman, A glass of your finest Less, please. Less? Never heard of it. C'mon, sure you have. No, really, we don't stock it. What is it? Some kind of foreign beer? I'm not sure. It was my doctor who mentioned it. He said I should drink less. Regards Rajesh _ From:Nair, Rajesh IN BOM SISL Sent: Friday, March 26, 2010 2:32 PM To: 'arslist@ARSLIST.ORG' Subject:Friday Humour Two life-long friends were enjoying a few pints down at the local bar, when one said to the other: If I ask you a question, will you promise to answer me honestly? Yeah, sure thing, replied his friend, fire away. Well, said the first guy, why do you think all the guys around here find my wife so attractive? It's probably because of her speech impediment, replied the second guy. What do you mean her speech impediment? inquired the first fellow. My wife doesn't have a speech impediment! Well, replied his friend, you must be the only guy who hasn't noticed that she can't say, 'NO! have a nice weekend group. Regards Rajesh Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are My wife, on the other hand read over my shoulder with disgust Why do you all enjoy making fun of your wives? she asked Maybe because they like to poke their faces into private mails I answered And that's when the fight started ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CI Asset Management
There is a Data Management Administrator's guide that details how import foundation data from xls file Victor On Tue 09/02/10 19:19 , Kathy Morris kathymorris...@aol.com sent: ** How would I import the product catalog entries from an XML file? BMC says that you can do this in the documentation but it does not say how.In a message dated 2/9/2010 10:19:08 A.M. Eastern Standard Time, tauf.chowdh...@frx.com writes: ** Kathy, If you are using Topology or Config Discovery, they each have their own staging datasets. Those datasets are trusted OOB and allow Product Catalog entries to be created. If you are doing an Import to BMC.ASSET, the Product Catalog entries need to exist before doing the import. _T__AUF__ __C__HOWDHURY__ _|_ __F__OREST__ __L__ABORATORIES__, __I__NC.___ Analyst, Service Management Mobile:646.483.2779 FROM: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] ON BEHALF OF Kathy Morris SENT: Tuesday, February 09, 2010 10:07 AM TO: arslist@ARSLIST.ORG SUBJECT: CI Asset Management ** Hello, If assets are created by pushing them to the CI class (via import), how does the Product Catalog entry get created? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Problem defining icons for a class
Hello Listers,
I'm having problem defining icons for instances of a class
(BMC_Computersystem).
I did as instructed in Defining icons for a class section of
Atrium CMDB Administrator guide. If I use a selection attribute to
define ComponentQual the related icon is displayed in Atrium
Explorer - but when I use a Character attribute I was unable to
receive the corresponding icon in Atrium Explorer (e.g
$OwnerName$=Test).
Is anyone having the same problem or am I doing something wrong?
Any suggestions please?
(Remedy ITSM 7.6 on Windows 2k3, MS SQL 2005, Tomcat)
Victor
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Audit People relationships to CI
Hello Listers, This is a sanity check to make sure I'm not duplicating OOTB functionality I need to audit people raltionship to CI (that is who related/unrelated who to/from a CI in what role) and display information in Asset Management AST forms for relevant CI. The plan was to create a custom audit form with filters attached to record relevant information On Submit and On Delete to/from AST:AssetPeople form.This information can then be displayed for relevant CI in Functions panel (just like CMDB Audits). I suppose I could configure logging for AST:AssetPeople form to CMDB:DefaultAuditLog form but there are two problems with this: - On Submit the GUID_ID defaults to instanceid of the record in AST:AssetPeople form making it impossible for me to display with CMDB Audits button - On Delete NULL information is recorded making it impossible to determine who was unrelated. Does anyone have a better approach? (ITSM 7.6 on W2K3, MSSQL 2005, Tomcat) Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CI Relationships Audit
Hello Listers, I am trying to audit creation/deletion of CI Relationships in CMDB. I set the log type audit for the relevant relationship classes and configured the Audit form to be CMDB:DefaultAuditLog. I created and removed CI relationships but nothing was noted in CMDB:DefaultAuditLog. Is the audit limited only to CIs or am I missing something? Thanks for your help Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SOLVED:CI Relationships Audit
Sorry about this. I did not receive any information because I did not pick any atribute to be audited Victor On Tue 12/01/10 11:33 , vic...@klub.chip.pl sent: Hello Listers, I am trying to audit creation/deletion of CI Relationships in CMDB. I set the log type audit for the relevant relationship classes and configured the Audit form to be CMDB:DefaultAuditLog. I created and removed CI relationships but nothing was noted in CMDB:DefaultAuditLog. Is the audit limited only to CIs or am I missing something? Thanks for your help Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: View form from Oracle based AR system to remote MS SQL server
On Tuesday 15 December 2009 18:21:37 Joe D'Souza wrote:
Victor,
This article might help you and your DBA to implement the change.. I would
suggest backing up the database before you do it although it is not
necessary since it doesn't really alter the database or its table but just
the collation.. Do let me know if it helps.
http://bytes.com/topic/sql-server/answers/80144-change-case-sensitivity-aft
er-database-set-up
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Victor Olufowobi Sent: Tuesday,
December 15, 2009 7:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: View form from Oracle based AR system to remote MS SQL
server
**
Conny/Joe,
Thanks very much for your suggestions and instructions - I've finally got
the view form working as needed. It was exacly as Conny explained - I
included Next-ID-Commit: T in ar.conf and the problem was solved!.
Just one more question Joe, you wrote that there's a way of dealing with
case sensitivity problem. Could you write more about that?. I need to
access multiple tables from MSSQL server and would hate to ask the DBA to
redo all field names to upercase.
Thank you all very much for your help.
Victor
On Sun 13/12/09 21:16 , Joe D'Souza jdso...@shyle.net sent:
**
Victor,
Try that suggestion from Conny before the stored procedure I suggested.
Maybe that is what is required to insert that missing commit.
If Conny's suggestion still doesn't work, then write a stored procedure
that performs that update, with a commit at the end like I suggested a
couple of emails ago.. I'll copy the design of the body of that stored
procedure just for your benefit again because previously I suggested update
but it looks like its an insert you need to create a stored procedure for..
BEGIN
insert into tablen...@. ( ) values ();
commit;
END;
Maybe before you try all this (either mine or Conny's suggestion) SQL
logging may indicate where a commit is missing.. That is worth a try too..
Oracle SQL logging would also help you find where a commit is missing..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Conny Martin Sent: Sunday,
December 13, 2009 7:57 AM
To: arslist@ARSLIST.ORG
Subject: AW: View form from Oracle based AR system to remote MS SQL
server
**
Victor,
running only the insert statement from sqlplus is not the whole
story.
If you create an entry through ARS there are a bunch of statements
which gets executed. Immediately before the insert are 2 statements to
generate the request_id. You should see something like this in your
sql-logfile.
update arschema set nextid = nextid + 1 where schemaid = ;
select nextid from arschema where schemaid = ;
insert into T (cxxx,cyyy,czzz) values ('x','y','z');
Try to run these 3 in sqlplus. IMHO error ORA-02047 indicates some
problem with handling distributed transactions. If this sequence of
statements generates an error in sqlplus try a commit; after the first 2
statements. If this solves the problem you can set Next-ID-Commit: T in
ar.conf. This causes ARS to issue a commit after generating the nextid.
HTH
Kind Regards Conny
--
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Victor Olufowobi Gesendet:
Sonntag, 13. Dezember 2009 09:41
An: arslist@ARSLIST.ORG
Betreff: Re: View form from Oracle based AR system to remote MS SQL
server
**
Thanks again Joe,
I will try what you suggested and have the outcome posted - but I
want you to consider the following: - I can update without problem using
the view form created. It's when I'm inserting (CREATE operation) the error
occurs - I can successfull run the INSERT command ARS is trying to run from
sqlplus
Victor
On Sat 12/12/09 14:56 , Joe D'Souza jdso...@shyle.net sent:
Victor,
Well that's half the battle won then.. Yes MS-SQL can be weird when
it comes to case sensitivity of view names and columns within views even..
For e.g. if your ARS was hosted on a MS-SQL server, and the view name was
in small case and you tried creating a view form in upper case, it would
not recognize that name. There is a way to override that case sensitivity
but we won't deal with that since you already updated the view to have it
upper cased..
This is what I found for ORA-02047.
http://ora-02047.ora-code.com/
Based on the clue provided with the explanation of the error code,
can you the Run Process Application-Release-Pending just an action before
updating the MS-SQL view data in your
Re: View form from Oracle based AR system to remote MS SQL server
Conny/Joe,
Thanks very much for your suggestions and instructions - I've
finally got the view form working as needed. It was exacly as Conny
explained - I included Next-ID-Commit: T in ar.conf and the problem
was solved!.
Just one more question Joe, you wrote that there's a way of dealing
with case sensitivity problem. Could you write more about that?. I
need to access multiple tables from MSSQL server and would hate to ask
the DBA to redo all field names to upercase.
Thank you all very much for your help.
Victor
On Sun 13/12/09 21:16 , Joe D'Souza jdso...@shyle.net sent:
** Victor, Try that suggestion from Conny before the stored
procedure I suggested. Maybe that is what is required to insert that
missing commit. If Conny's suggestion still doesn't work, then write
a stored procedure that performs that update, with a commit at the end
like I suggested a couple of emails ago.. I'll copy the design of the
body of that stored procedure just for your benefit again because
previously I suggested update but it looks like its an insert you need
to create a stored procedure for.. BEGIN insert into tablen...@. (
) values (); commit; END; Maybe before you try all this (either mine
or Conny's suggestion) SQL logging may indicate where a commit is
missing.. That is worth a try too.. Oracle SQL logging would also help
you find where a commit is missing.. Joe -Original Message-
FROM: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on BEHALF OF Conny Martin
SENT: Sunday, December 13, 2009 7:57 AM
TO: arslist@ARSLIST.ORG
SUBJECT: AW: View form from Oracle based AR system to remote MS SQL
server
** Victor, running only the insert statement from sqlplus is not
the whole story.If you create an entry through ARS there are a
bunch of statements which gets executed. Immediately before the insert
are 2 statements to generate the request_id. You should see something
like this in your sql-logfile. update arschema set nextid = nextid +
1 where schemaid = ; select nextid from arschema where schemaid =
; insert into T (cxxx,cyyy,czzz) values ('x','y','z'); Try
to run these 3 in sqlplus. IMHO error ORA-02047 indicates some
problem with handling distributed transactions. If this sequence of
statements generates an error in sqlplus try a commit; after the first
2 statements. If this solves the problem you can set Next-ID-Commit:
T in ar.conf. This causes ARS to issue a commit after generating the
nextid. HTH Kind Regards Conny
-
VON: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] IM AUFTRAG VON Victor Olufowobi
GESENDET: Sonntag, 13. Dezember 2009 09:41
AN: arslist@ARSLIST.ORG
BETREFF: Re: View form from Oracle based AR system to remote MS SQL
server
**
Thanks again Joe,
I will try what you suggested and have the outcome posted - but I
want you to consider the following:
- I can update without problem using the view form created. It's
when I'm inserting (CREATE operation) the error occurs
- I can successfull run the INSERT command ARS is trying to run from
sqlplus BODY { FONT-FAMILY: Arial, Helvetica, sans-serif; FONT-SIZE:
12px }
Victor
On Sat 12/12/09 14:56 , Joe D'Souza jdso...@shyle.net sent:
Victor,
Well that's half the battle won then.. Yes MS-SQL can be weird when
it comes
to case sensitivity of view names and columns within views even..
For e.g.
if your ARS was hosted on a MS-SQL server, and the view name was in
small
case and you tried creating a view form in upper case, it would not
recognize that name. There is a way to override that case
sensitivity but we
won't deal with that since you already updated the view to have it
upper
cased..
This is what I found for ORA-02047.
http://ora-02047.ora-code.com/ [1]
Based on the clue provided with the explanation of the error code,
can you
the Run Process Application-Release-Pending just an action before
updating
the MS-SQL view data in your workflow - and if that does not work
the same
action after the update action to that DB-Link? I'm assuming that
will force
any pending commits before (or if necessary after) you try updating
the
external view using that DB-Link in light of what the article in the
above
link says..
If that does not work (and the commit is required while and not
before or
after the update), try writing a stored procedure that has a commit
inside
of it - e.g..
BEGIN
update tablen...@. set ... where ...;
commit;
END;
Use that stored procedure in a direct SQL at the point where you
want to run
that update to the foreign database. Make sure that you declare all
the
variables that you need while defining the stored procedure.
Let me know how it goes..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[arsl...@arslist.org [2]]On Behalf Of Victor
Sent: Saturday
Re: View form from Oracle based AR system to remote MS SQL server
Thanks again Joe,
I will try what you suggested and have the outcome posted - but I
want you to consider the following:
- I can update without problem using the view form created. It's
when I'm inserting (CREATE operation) the error occurs
- I can successfull run the INSERT command ARS is trying to run from
sqlplus BODY { font-family:Arial, Helvetica,
sans-serif;font-size:12px; }
Victor
On Sat 12/12/09 14:56 , Joe D'Souza jdso...@shyle.net sent:
Victor,
Well that's half the battle won then.. Yes MS-SQL can be weird when
it comes
to case sensitivity of view names and columns within views even..
For e.g.
if your ARS was hosted on a MS-SQL server, and the view name was in
small
case and you tried creating a view form in upper case, it would not
recognize that name. There is a way to override that case
sensitivity but we
won't deal with that since you already updated the view to have it
upper
cased..
This is what I found for ORA-02047.
http://ora-02047.ora-code.com/ [1]
Based on the clue provided with the explanation of the error code,
can you
the Run Process Application-Release-Pending just an action before
updating
the MS-SQL view data in your workflow - and if that does not work
the same
action after the update action to that DB-Link? I'm assuming that
will force
any pending commits before (or if necessary after) you try updating
the
external view using that DB-Link in light of what the article in the
above
link says..
If that does not work (and the commit is required while and not
before or
after the update), try writing a stored procedure that has a commit
inside
of it - e.g..
BEGIN
update tablen...@. set ... where ...;
commit;
END;
Use that stored procedure in a direct SQL at the point where you
want to run
that update to the foreign database. Make sure that you declare all
the
variables that you need while defining the stored procedure.
Let me know how it goes..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[arsl...@arslist.org [2]]On Behalf Of Victor
Sent: Saturday, December 12, 2009 3:48 AM
To: arslist@ARSLIST.ORG [3]
Subject: Re: View form from Oracle based AR system to remote MS SQL
server
On Thursday 10 December 2009 21:16:14 Joe D'Souza wrote:
Hello Victor,
That is what I suspected with the invalid identifier error.. if
your table
was not recognized it would be invalid table or view name error
which is
not your case.. Which is why the later part of my previous email
holds
good.. Take a SQL log, you may find that offending column name or
columns..
There is something in the way that ARS is naming the offending
column or
columns causing that error..
When you find what column it is email the list or me directly and
we'll
try
to figure it out.. you might need to create a independent view in
MS-SQL
of
that table having names of fields that are legal to use in case
there is a
column name there that the ARS converts into something else.. This
is just
a speculative solution, we'll know more when you know more..
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[arsl...@arslist.org [4]]On Behalf Of Victor
Sent: Thursday, December 10, 2009 3:00 PM
To: arslist@ARSLIST.ORG [5]
Subject: Re: View form from Oracle based AR system to remote MS
SQL
server
Thanks Joe,
I will try all you said and have you posted tomorrow(I'm out of
office at
the moment) but I want to point out that will creating the view
form I was
able to load the table and the pick the fields required for the
form.
Only when I pressed Create the error occurred.
.. and furthermore the ms sql username and password was hard-cored
into
the
public DB link created
Victor
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Platinum Sponsor:rmisoluti...@verizon.net [7] ARSlist: Where the
Answers Are
Joe,
Thank you for pointing me to the right direction!.
I set on SQL log as suggested and found out that while SELECTing
fields from
MSSQL server to create a view in Oracle for the view form, ARS was
unable to
parse fields created in Oracle db with fields from MSSQL server.
This is
because the field names in MSSQL were in lowercases while in Oracle
they
were all in uppercases! (can this behaviour be changed?)
I redo the fields in SQL server to uppercases and I was able to
complete the
creation of the view form!.
Thanks a lot for that.
However, when I tried to submit to the form I received this error:
ARERR [552] Failure during SQL operation to the database:
ORA-02047: cannot
join the distributed transaction in progress
Once again I set on the SQL log.
ARS was trying to INSERT the required values to the view created for
the
view form when the error occurred.
I ran the command ARS was trying to run in sqlplus
Re: View form from Oracle based AR system to remote MS SQL server
On Thursday 10 December 2009 21:16:14 Joe D'Souza wrote: Hello Victor, That is what I suspected with the invalid identifier error.. if your table was not recognized it would be invalid table or view name error which is not your case.. Which is why the later part of my previous email holds good.. Take a SQL log, you may find that offending column name or columns.. There is something in the way that ARS is naming the offending column or columns causing that error.. When you find what column it is email the list or me directly and we'll try to figure it out.. you might need to create a independent view in MS-SQL of that table having names of fields that are legal to use in case there is a column name there that the ARS converts into something else.. This is just a speculative solution, we'll know more when you know more.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Victor Sent: Thursday, December 10, 2009 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: View form from Oracle based AR system to remote MS SQL server Thanks Joe, I will try all you said and have you posted tomorrow(I'm out of office at the moment) but I want to point out that will creating the view form I was able to load the table and the pick the fields required for the form. Only when I pressed Create the error occurred. .. and furthermore the ms sql username and password was hard-cored into the public DB link created Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Joe, Thank you for pointing me to the right direction!. I set on SQL log as suggested and found out that while SELECTing fields from MSSQL server to create a view in Oracle for the view form, ARS was unable to parse fields created in Oracle db with fields from MSSQL server. This is because the field names in MSSQL were in lowercases while in Oracle they were all in uppercases! (can this behaviour be changed?) I redo the fields in SQL server to uppercases and I was able to complete the creation of the view form!. Thanks a lot for that. However, when I tried to submit to the form I received this error: ARERR [552] Failure during SQL operation to the database: ORA-02047: cannot join the distributed transaction in progress Once again I set on the SQL log. ARS was trying to INSERT the required values to the view created for the view form when the error occurred. I ran the command ARS was trying to run in sqlplus and it was executed successfully. Do you have an Idea what might be the cause of the error in ARS? Thanks very much for you suggestions so far. Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: View form to MS SQL database from Oracle based ARSystem
Both AR database (Oracle) and the external database (MS SQL) are on Windows 2003 On Tue 08/12/09 20:13 , Grooms, Frederick W frederick.w.gro...@xo.com sent: The first question is what platform is your database on. FROM: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] ON BEHALF OF Victor Olufowobi SENT: Monday, December 07, 2009 9:14 AM TO: arslist@ARSLIST.ORG SUBJECT: View form to MS SQL database from Oracle based ARSystem Listers, I need to create view forms to MS SQL databese to be used by ARS 7.5 with Oracle database. Do I need to create linked server from Oracle Database or can I just use available plugins from ARS (for example the one used by AIE)? Any link to relevant documentation will be appreciated Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
View form from Oracle based AR system to remote MS SQL server
Listers, Is it possible to create view forms from an Oracle based AR system to remote MS SQL Server? I successfully created the database link and I could access the MS SQL tables from sqlplus but when I tried to create view forms I received: Failure during SQL operation to the database: ORA-00904: Invalid identifier (ARERR 552) Operation performed on ARSystem 6.3 on windows 2k server. The MS SQL server is also on windows 2k server. Any feedback will be appreciated Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: View form from Oracle based AR system to remote MS SQL server
On Thursday 10 December 2009 20:30:37 Joe D'Souza wrote: Victor, When you access the database view from oracle using SQL*Plus, are you logging into SQL*Plus using the same username and password (ARAdmin/AR#Admin# if you are using defaults) that is used by the AR System to connect to the Oracle database? If no, then do that and then try to access the table. If you get the same error when you try it that way, it means that the DB link you have created does not have sufficient privileges for that user that the AR System uses. Ask your DBA to fix that.. If you can view the contents of that table after logging in as the AR System database user ARAdmin, then you are trying to address that view incorrectly while creating the view form. Make sure that you are using the same name for the view when building it from the AR System development interface, as you are using when addressing it from SQL*Plus when connected as ARAdmin.. Check on the above before reading below... make sure you have enough privileges to query that db link from ARAdmin and that you are addressing the view name correctly.. My gut feelings are you are using the right name, and have sufficient privileges. Invalid Identifier errors in Oracle, is often due to the fact that a column name used in an SQL statement, is an invalid column name. You might want to turn up SQL logging to see what column is being addressed wrongly. I'm betting on that the Request Identifier column that you are selecting to create the view is being wrongly addressed by the SQL statement generated by Remedy. Check your SQL log, and the SQL statement that is generating that error. Copy that statement into SQL*Plus, execute it, and then try correcting that statement (use ed line editor of SQL*Plus) and correct the column name that is being addressed wrongly, then execute it till it runs correctly. Tell us what you find there.. what works wrong and what needs to be fixed on your SQL so that it may work correctly.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Victor Sent: Thursday, December 10, 2009 1:23 PM To: arslist@ARSLIST.ORG Subject: View form from Oracle based AR system to remote MS SQL server Listers, Is it possible to create view forms from an Oracle based AR system to remote MS SQL Server? I successfully created the database link and I could access the MS SQL tables from sqlplus but when I tried to create view forms I received: Failure during SQL operation to the database: ORA-00904: Invalid identifier (ARERR 552) Operation performed on ARSystem 6.3 on windows 2k server. The MS SQL server is also on windows 2k server. Any feedback will be appreciated Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Thanks Joe, I will try all you said and have you posted tomorrow(I'm out of office at the moment) but I want to point out that will creating the view form I was able to load the table and the pick the fields required for the form. Only when I pressed Create the error occurred. Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: View form from Oracle based AR system to remote MS SQL server
Thanks Joe, I will try all you said and have you posted tomorrow(I'm out of office at the moment) but I want to point out that will creating the view form I was able to load the table and the pick the fields required for the form. Only when I pressed Create the error occurred. .. and furthermore the ms sql username and password was hard-cored into the public DB link created Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: View form to MS SQL database from Oracle based ARSystem
Joe,
Thanks for the information and the links.
Unfortunately the external application does not publish web services
- I was thinking that maybe I could use the AIE plugin to create view
forms without going through the procedure of creating db link.
... But nevermind, I'll have to talk to the Oracle db administrator
:)
Thanks again
Victor
On Tue 08/12/09 01:57 , Joe D'Souza jdso...@shyle.net sent:
** Victor, Using the AIE should get you close where you
want to be.. Its straight forward, once you have AIE installed.. All
you need to do is configure AIE to access the MS-SQL database using
the AIE configuration console (its straight forward), and then create
that link. You then can use AIE schedules to exchange data. This means
that you would need a container table to hold that data. You cannot to
the best of my knowledge create a view form directly to a table in
MS-SQL using the AIE plugin.. So data got this way will not be online
data but will take a while to refresh depending on your refresh
schedules. To create a direct connection from Oracle to MS-SQL by
creating a table view of you would need to install the Oracle ODBC
drivers. Check this article..
http://www.dba-oracle.com/t_database_link_sql_server_oracle.htm [1]
Using JDBC to access MS-SQL. This however may not allow you to create
a DB link from Oracle to MS-SQL
http://msdn.microsoft.com/en-us/library/ms378749.aspx [2] Have you
considered using Web Services for whatever you want to do? Does that
other application driven by that foreign data publish web services you
could consume? That would be perhaps more straight forward.. There
are also third party tools you may want to consider if you want data
connections to be online and real time.. Tibco is a name that comes to
my mind as I have used it in the past. Hope this helps.. Cheers
Joe-Original Message-
FROM: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on BEHALF OF Victor Olufowobi
SENT: Monday, December 07, 2009 10:14 AM
TO: arslist@ARSLIST.ORG
SUBJECT: View form to MS SQL database from Oracle based ARSystem
**
BODY { FONT-FAMILY: Arial, Helvetica, sans-serif; FONT-SIZE: 12px
} Listers,
I need to create view forms to MS SQL databese to be used by ARS 7.5
with Oracle database.
Do I need to create linked server from Oracle Database or can I just
use available plugins from ARS (for example the one used by AIE)?
Any link to relevant documentation will be appreciated
Victor_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where
the Answers Are_
Links:
--
[1] http://www.dba-oracle.com/t_database_link_sql_server_oracle.htm
[2] http://msdn.microsoft.com/en-us/library/ms378749.aspx
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View form to MS SQL database from Oracle based ARSystem
Listers, I need to create view forms to MS SQL databese to be used by ARS 7.5 with Oracle database. Do I need to create linked server from Oracle Database or can I just use available plugins from ARS (for example the one used by AIE)? Any link to relevant documentation will be appreciated Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot get an output from Service filter
Mark, Thank you for the information. Victor On Sat 05/12/09 19:34 , Walters, Mark mark_walt...@bmc.com sent: User Tool 75.p3 was refreshed because of a defect in this area. The updated version shows as 7.5 patch 3a in the Help, About screen. The installers available from the BMC website have been updated with the newer version. Mark FROM: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] ON BEHALF OF Victor Olufowobi SENT: 05 December 2009 17:22 TO: arslist@ARSLIST.ORG SUBJECT: Re: Cannot get an output from Service filter ** LJ, I can't thank you enough for your suggestions. You saved a lot of fruitless debugging hours I connected using 7.1 client as suggested - the AL returned the necessary value, then I connected using web client - the AL returned the necessary value ! Thank you very much - i guess i need to report this bug Victor ON FRI 04/12/09 20:12 , LJ LONGWING lj.longw...@gmail.com SENT: Oksee if you can get a 7.1 client to connect and use the guide to see if it returns what's needed (might not be possible).but you may have found a bug with 7.5 and client side service calls. You might want to try a simpler service to see if that works any better. -Original Message- From: Action Request System discussion list(ARSList) [arsl...@arslist.org [1]] On Behalf Of Victor Sent: Friday, December 04, 2009 9:31 AM To: arslist@ARSLIST.ORG [2] Subject: Re: Cannot get an output from Service filter Yes LJ, I mean ARsystem 7.5 patch 3 with ITSM 7.6 Native; MidTier - Tomcat 5..2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] Platinum Sponsor:rmisoluti...@verizon.net [4] ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [5] Platinum Sponsor:rmisoluti...@verizon.net [6] ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Ar Links: -- [1] mailto:arslist@ARSLIST.ORG [2] mailto:arslist@ARSLIST.ORG [3] http://www.arslist.org [4] mailto:rmisoluti...@verizon.net [5] http://www.arslist.org [6] mailto:rmisoluti...@verizon.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot get an output from Service filter
LJ, I can't thank you enough for your suggestions. You saved a lot of fruitless debugging hours I connected using 7.1 client as suggested - the AL returned the necessary value, then I connected using web client - the AL returned the necessary value ! Thank you very much - i guess i need to report this bug Victor On Fri 04/12/09 20:12 , LJ Longwing lj.longw...@gmail.com sent: Oksee if you can get a 7.1 client to connect and use the guide to see if it returns what's needed (might not be possible).but you may have found a bug with 7.5 and client side service calls. You might want to try a simpler service to see if that works any better. -Original Message- From: Action Request System discussion list(ARSList) [arsl...@arslist.org [1]] On Behalf Of Victor Sent: Friday, December 04, 2009 9:31 AM To: arslist@ARSLIST.ORG [2] Subject: Re: Cannot get an output from Service filter Yes LJ, I mean ARsystem 7.5 patch 3 with ITSM 7.6 Native; MidTier - Tomcat 5..2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] Platinum Sponsor:rmisoluti...@verizon.net [4] ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [5] Platinum Sponsor:rmisoluti...@verizon.net [6] ARSlist: Where the Answers Are Links: -- [1] mailto:arslist@ARSLIST.ORG [2] mailto:arslist@ARSLIST.ORG [3] http://www.arslist.org [4] mailto:rmisoluti...@verizon.net [5] http://www.arslist.org [6] mailto:rmisoluti...@verizon.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot get an output from Service filter
Thank you Guys,
I have only one action in the filter that runs on Service. This
filter calls a filter guide (to perform a table loop on the target
form) that in turn contains a filter with 3 action
Yes, I did map the Output Mode of the AL ... but I did not used the
Request ID field - I don't know if this is relevant
I am on Remedy 7.6/windows 2003 Enterprise with MS SQL 2005 Database
server
Victor
On Fri 04/12/09 00:02 , Grooms, Frederick W
frederick.w.gro...@xo.com sent:
v:* {behavior:url(#default#VML);} o:*
{behavior:url(#default#VML);} w:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
Just out of curiosity … How many actions are in the filter that
runs on Service? ( I had some problems on 7.1.0 Patch 3 with more
than 1 action in the Service Filter)
Also just to be safe … You did map fields in the Output Mode of
the Active Link Action that calls the Filter?
Fred
FROM: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] ON BEHALF OF Victor Olufowobi
SENT: Thursday, December 03, 2009 4:16 PM
TO: arslist@ARSLIST.ORG
SUBJECT: Re: Cannot get an output from Service filter
**
..or maybe a service call cannot be used in this situatation?.
The filter guide will perform a table loop to concatenate values
from the database and this resultant value will be output to the
calling AL.
Any suggestions please?
Is the fact that I am not using the Request ID field relevant?
As I said the filters log indicated that all the actions were
completed successfully only that I'm having problem passing the result
to the calling AL
Victor
-
FROM: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] ON BEHALF OF Victor Olufowobi
SENT: Wednesday, December 02, 2009 6:48 AM
TO: arslist@ARSLIST.ORG
SUBJECT: Cannot get an output from Service filter
**
Hello Listers,
I'm probably doing something wrong but I can't figure it out
I created an Active Link to trigger a Service filter which in turn
will trigger a filter guide.
The AL will pass input parameters to the filter and receive an
output upon completion.
The problem is that I am unable to receive the output (I keep
getting NULL).
The arfilter.log indicates that all the filters actions are executed
successfully
Could someone point me to the right direction ?
Victor
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Re: Changing data within SHR:SchemaNames form
Frex, I have actually changed the ProperName value in my production environment to provide meaningful menu to my users with no consequences. I don't know about the UserClassName02 HTH Victor On Fri 04/12/09 11:00 , Frex Popo frexp...@yahoo.fr sent: ** Hello everyone, Did anyone attempt to change the data in the SHR:SchemaNames for the CMDB classes? I would like to know what can be modified (if at all) and what can not be touched i.e. data in fields such as ProperNane, UserClassName02 and UserClassName03 in order to change the labels and reorder the menu options of the different classes/forms in the Manage CI menus in the Asset Management console? CMDB2.1 Patch003 Many thanks frex _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot get an output from Service filter
Yes LJ, I mean ARsystem 7.5 patch 3 with ITSM 7.6 Native; MidTier - Tomcat 5..2 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot get an output from Service filter
..or maybe a service call cannot be used in this situatation?.
The filter guide will perform a table loop to concatenate values
from the database and this resultant value will be output to the
calling AL.
Any suggestions please?
Is the fact that I am not using the Request ID field relevant?
As I said the filters log indicated that all the actions were
completed successfully only that I'm having problem passing the result
to the calling AL
Victor
On Wed 02/12/09 19:25 , Ben Chernys
ben.cher...@softwaretoolhouse.com sent:
** Please Guys, This is moot. The AL fires the filters. They
do not magically fire just before the AL causes them to. It is just
the placement in the client log that is in error. If you check the
server logs you will see the SQL that the client must do to get the AL
info in the right order. You've got an issue (probably) in your
workflow. Cheers Ben
-
FROM: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] ON BEHALF OF Victor Olufowobi
SENT: December 2, 2009 6:35 PM
TO: arslist@ARSLIST.ORG
SUBJECT: Re: Cannot get an output from Service filter
**
Thank you LJ,
Looking at the AL and filter logs it seems that the AL is not
waiting for the filters to complete before getting the output ...??
Can this be changed?
On Wed 02/12/09 15:34 , LJ Longwing lj.longw...@gmail.com sent:
** Victor, I recently experienced something very similarthen I
noticed that the filter actions were occurring earlier in the log than
the AL action calling itjust a thought.
-
FROM: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] ON BEHALF OF Victor Olufowobi
SENT: Wednesday, December 02, 2009 6:48 AM
TO: arslist@ARSLIST.ORG
SUBJECT: Cannot get an output from Service filter
**
BODY { FONT-SIZE: 12px; FONT-FAMILY: Arial, Helvetica, sans-serif
}
Hello Listers,
I'm probably doing something wrong but I can't figure it out
I created an Active Link to trigger a Service filter which in turn
will trigger a filter guide.
The AL will pass input parameters to the filter and receive an
output upon completion.
The problem is that I am unable to receive the output (I keep
getting NULL).
The arfilter.log indicates that all the filters actions are executed
successfully
Could someone point me to the right direction ?
Victor_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where
the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net
ARSlist: Where the Answers Are_ _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: Where the Answers Are_
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Cannot get an output from Service filter
Hello Listers, I'm probably doing something wrong but I can't figure it out I created an Active Link to trigger a Service filter which in turn will trigger a filter guide. The AL will pass input parameters to the filter and receive an output upon completion. The problem is that I am unable to receive the output (I keep getting NULL). The arfilter.log indicates that all the filters actions are executed successfully Could someone point me to the right direction ? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Cannot get an output from Service filter
Thank you LJ,
Looking at the AL and filter logs it seems that the AL is not
waiting for the filters to complete before getting the output ...??
Can this be changed?
On Wed 02/12/09 15:34 , LJ Longwing lj.longw...@gmail.com sent:
** Victor, I recently experienced something very similarthen I
noticed that the filter actions were occurring earlier in the log than
the AL action calling itjust a thought.
-
FROM: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] ON BEHALF OF Victor Olufowobi
SENT: Wednesday, December 02, 2009 6:48 AM
TO: arslist@ARSLIST.ORG
SUBJECT: Cannot get an output from Service filter
**
BODY { FONT-FAMILY: Arial, Helvetica, sans-serif; FONT-SIZE: 12px
}
Hello Listers,
I'm probably doing something wrong but I can't figure it out
I created an Active Link to trigger a Service filter which in turn
will trigger a filter guide.
The AL will pass input parameters to the filter and receive an
output upon completion.
The problem is that I am unable to receive the output (I keep
getting NULL).
The arfilter.log indicates that all the filters actions are executed
successfully
Could someone point me to the right direction ?
Victor_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where
the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_
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Remedy 7.x and Web services
Hello all, Could someone point me to documentations/tutorials/examples on how to use/develop/integrate web services functionalities of Remedy 7.x ? Thanks in advance Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Deploying forms
On Friday 25 September 2009 23:19:12 David Sanders wrote: Hi Victor The way I normally do this is to import the form to the destination server. Then open the application properties (right-click and select properties) and add the new form to the application. Then import the form a second time, and this time the permissions will be correctly retained. If you have an orphaned form you can perform the same operation if you have it as part of the application on a second server so you can export a def with the correct permissions. Otherwise you need to add it to the application, then manually set the permissions. To make this easier, open the application object and set the default permissions you want, then for each field on the form you can just click the Set Defaults button. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: Friday, September 25, 2009 7:37 PM To: arslist@ARSLIST.ORG Subject: Deploying forms Hello listers, I'm unable to find this information in Remedy manuals. I just modified some forms that are part of a deployed application on my development environment. I need to deployed these forms to the production environment without losing the roles permission attached (I do not want to do the same thing on production server). How can one do this? Also can I (and how) attach a lose form to a deployed application so that the defined roles are applied? Victor ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Thanks all. Your information helped a lot Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Deploying forms
Hello listers, I'm unable to find this information in Remedy manuals. I just modified some forms that are part of a deployed application on my development environment. I need to deployed these forms to the production environment without losing the roles permission attached (I do not want to do the same thing on production server). How can one do this? Also can I (and how) attach a lose form to a deployed application so that the defined roles are applied? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB 2.1 - Pretty basic question
On Thursday 17 September 2009 15:45:37 Chowdhury, Tauf wrote: Hi all, I'm getting conflicting statements so I wanted to put it out there to you all. Environment in question: BMC Config Discovery (Marimba) , CMDB 2.1, AR7.1, iTSM 7.0.3 Scenario: 1. BMC CD discovers 20 machines that have Product X installed. 2. AIE job runs to pull in the machine and software data. Question: Should Product X be only 1 CI that has a relationship to the 20 machines? Or... should there be 20 instances of Product X, each with a relationship to it's respective machine? Has anyone had experience with this and how it relates to the license management functionality within Asset Management? If so, feel free to reply or contact me offline. It would be much appreciated. Thanks! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are If you want to use the SAM module and the license engine functionalities, then you should have 20 instances of product x as certificates that are related to the respective machines and respective software contracts See the AM user's guide for details Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error 303 on Set Field Filter action
More information: When I Automaped the fields and unchecked the Match by ID checkbox the filter fired sucessfully. When revert back to Match by ID I received the same error. I need to map by id since the source forms will be changing. Any suggestions .. please Victor On Thu 03/09/09 09:40 , vic...@klub.chip.pl sent: Can anyone please give ma a hint on how to diagonize this problem? Victor On Wed 02/09/09 09:02 , vic...@klub.chip.pl sent: I'm using the development studio. There is no Advanced Option - only SAMPLE DATA as Data Source Victor On Wed 02/09/09 00:39 , Grooms, Frederick W frederick.w.gro...@xo.com sent: Are you using the Advanced option in your Set Fields? -Original Message- From: Action Request System discussion list(ARSList) [] On Behalf Of Victor Sent: Tuesday, September 01, 2009 4:15 PM To: Subject: Error 303 on Set Field Filter action Hello Listers, I'm trying to set a form fields from another form dynamically selected. A filter is attached to the form to be set with two actions: - the first action populates a field on the form with the form name to selected from ( e.g: Set Field $ztmpfield$ = BMC.CORE:BMC_ComputerSystem) - the second action set the Runtime Form Value to $ztmpfield$ and populates the form by Ids When I triggered the filter I received Error 303 : Form does not exist on server. When I hard core the form name (Data Source= SERVER; Form Name = BMC.CORE:BMC_ComputerSystem) the filter fires correctly. Is this some kind of bug or am I doing something wrong? Remedy System: Remedy 7.5 patch 2 on Windows 2003 Ent. MS SQL 2005 Tomcat 5.2 midtier BMC Remedy Developer Studio Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] Platinum Sponsor: ARSlist: Where the Answers Are Links: -- [3] http://www.arslist.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error 303 on Set Field Filter action
Can anyone please give ma a hint on how to diagonize this problem? Victor On Wed 02/09/09 09:02 , vic...@klub.chip.pl sent: I'm using the development studio. There is no Advanced Option - only SAMPLE DATA as Data Source Victor On Wed 02/09/09 00:39 , Grooms, Frederick W frederick.w.gro...@xo.com sent: Are you using the Advanced option in your Set Fields? -Original Message- From: Action Request System discussion list(ARSList) [] On Behalf Of Victor Sent: Tuesday, September 01, 2009 4:15 PM To: Subject: Error 303 on Set Field Filter action Hello Listers, I'm trying to set a form fields from another form dynamically selected. A filter is attached to the form to be set with two actions: - the first action populates a field on the form with the form name to selected from ( e.g: Set Field $ztmpfield$ = BMC.CORE:BMC_ComputerSystem) - the second action set the Runtime Form Value to $ztmpfield$ and populates the form by Ids When I triggered the filter I received Error 303 : Form does not exist on server. When I hard core the form name (Data Source= SERVER; Form Name = BMC.CORE:BMC_ComputerSystem) the filter fires correctly. Is this some kind of bug or am I doing something wrong? Remedy System: Remedy 7.5 patch 2 on Windows 2003 Ent. MS SQL 2005 Tomcat 5.2 midtier BMC Remedy Developer Studio Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] Platinum Sponsor: ARSlist: Where the Answers Are Links: -- [3] http://www.arslist.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error 303 on Set Field Filter action
I'm using the development studio. There is no Advanced Option - only SAMPLE DATA as Data Source Victor On Wed 02/09/09 00:39 , Grooms, Frederick W frederick.w.gro...@xo.com sent: Are you using the Advanced option in your Set Fields? -Original Message- From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Error 303 on Set Field Filter action
Hello Listers, I'm trying to set a form fields from another form dynamically selected. A filter is attached to the form to be set with two actions: - the first action populates a field on the form with the form name to selected from ( e.g: Set Field $ztmpfield$ = BMC.CORE:BMC_ComputerSystem) - the second action set the Runtime Form Value to $ztmpfield$ and populates the form by Ids When I triggered the filter I received Error 303 : Form does not exist on server. When I hard core the form name (Data Source= SERVER; Form Name = BMC.CORE:BMC_ComputerSystem) the filter fires correctly. Is this some kind of bug or am I doing something wrong? Remedy System: Remedy 7.5 patch 2 on Windows 2003 Ent. MS SQL 2005 Tomcat 5.2 midtier BMC Remedy Developer Studio Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Empty personal sandbox
On Wednesday 01 of July 2009 22:22:29 P Romain ARSlist wrote: In Patch 1 only admin users could copy CIs to the sandbox. I noticed that this was fixed in Patch 2 but that after accepting the dialog box that asks if you want the CI to appear in a new view the view is opened but the CI doesn't appear. If this is what you are seeing then it seems like a bug that needs to be reported to BMC. Cheers Peter -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Victor Sent: 01 July 2009 21:03 To: arslist@ARSLIST.ORG Subject: Empty personal sandbox Hello Listers, I just upgraded to Atrium Core 7.500 patch 2. When I copy CI to personal sandbox I see nothing. This function was working well in Atrium Core 7.500 patch 1. Can anyone hint me on how to locate the problem. Remedy System: AR System 7,5 patch 2 on windows 2k3 MS SQL Server 2005 Tomcat 5 Thanks, Victor ___ _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are Thanks Peter. That's exactly what I am seeing. Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Empty personal sandbox
Hello Listers, I just upgraded to Atrium Core 7.500 patch 2. When I copy CI to personal sandbox I see nothing. This function was working well in Atrium Core 7.500 patch 1. Can anyone hint me on how to locate the problem. Remedy System: AR System 7,5 patch 2 on windows 2k3 MS SQL Server 2005 Tomcat 5 Thanks, Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE Problem
Thanks Matt. This is a new installation, not an upgrade nor was it migrated from another instance. I do not have EIE:BackUpLoadFlag form just AIE:BackUpLoadFlag form with one entry: AIE Version : 7.5.00 Patch 001 200903052000 Engine Load : Yes Host : 192.168.80.131 Instance Name : BMC AIE [ REMEDY7(0) ] - 001 Instance Running : Internal Instance Name : ARS_REMEDY7(0)_EIE_192.168.80.131_Inst_001 Port : 3021 Status : New Unicode : No Victor On Wed 17/06/09 16:23 , Matt Worsdell m...@worsy.co.uk sent: Do you have any entries in the EIE:BackUpLoadFlag form? Has this server been migrated from another server instance? Matt Thank you all so far The only error/warning messages I could collect from the log files are: from Inst_001_aiemain.dbg - [Wed Jun 17 2009 15:44:17.6860] - Failed to Initialize InitMBUtil() for Unicode Instance: REMEDY7 from Inst_001_aieEventListener.dbg - [Wed Jun 17 2009 08:33:54.6090] - + ARGetListEntry -- Form[EIE:BackUpLoadFlag] Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup port rc = 2 Victor On Tue 16/06/09 09:42 , Peter Romain p.romain.arsl...@parsolutions.co.uk [1] sent: The AIE logs should show whether the instances are logging into Remedy correctly. For example, if AIE was installed using the Demo user and this user was subsequently locked down (eg new password) then the AIE instances would not be able to log in. There is a utility in the AIE install area to change the AIE user in the AIE config file. This ensures that the password is encrypted in the config file. Cheers Peter Is REMEDY7 the actual name of your host? If you check your open connections to your SQL server from its Management Console, do you see the AIE service connecting to it? If not do you have a max number of open connections defined on your SQL server that may be preventing AIE from connecting? Joe From: Victor Olufowobi To: arslist@ARSLIST.ORG [2] [2] Sent: Monday, June 15, 2009 3:12:14 PM Subject: AIE Problem ** Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] [3] Platinum Sponsor:rmisoluti...@verizon.net [4] [4] ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [5] [5] Platinum Sponsor:rmisoluti...@verizon.net [6] [6] ARSlist: Where the Answers Are Links: -- [1] vic...@klub.chip.pl [7] [2] arslist@ARSLIST.ORG [8] [3] http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org [9] [4] rmisoluti...@verizon.net [10] [5] http://www.arslist.org [11] [6] rmisoluti...@verizon.net [12] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [13] Platinum Sponsor:rmisoluti...@verizon.net [14] ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [15] Platinum Sponsor:rmisoluti...@verizon.net [16] ARSlist: Where the Answers Are Links: -- [1] mailto:p.romain.arsl...@parsolutions.co.uk [2] mailto:arslist@ARSLIST.ORG [3] http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org [4] mailto:rmisoluti...@verizon.net [5] http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org [6] mailto:rmisoluti...@verizon.net [7] mailto:vic...@klub.chip.pl [8] mailto:arslist@ARSLIST.ORG [9] http://klub.burdamedia.pl/parse.php?redirect=http://klub.burdamedia.pl/parse.php%3Fredirect%3Dhttp://www.arslist.org [10] mailto:rmisoluti...@verizon.net [11] http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org [12] mailto:rmisoluti...@verizon.net [13] http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org [14] mailto:rmisoluti...@verizon.net [15] http://www.arslist.org [16] mailto:rmisoluti...@verizon.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE Problem
The service name in windows matches the name in AIE:BackUpLoadFlag form The port no. is still the same ... but Inst_001_aieEventListener.dbg reads: ... [Thu Jun 18 2009 08:48:52.8280] - + ARGetListEntry -- Form[EIE:BackUpLoadFlag] Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup port rc = 2 [Thu Jun 18 2009 08:48:53.0310] - - ARGetListEntry Failed [Thu Jun 18 2009 08:48:53.0310] - Instance failed to listen on port[1059] for Run Now, Verify and Immediate Even-driven request... [Thu Jun 18 2009 08:48:53.0310] - Event driven support cannot be serviced. Correct port errors and restart EIE. [Thu Jun 18 2009 09:42:21.1870] - + ARGetListEntry -- Form[EIE:BackUpLoadFlag] Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup port rc = 2 [Thu Jun 18 2009 09:42:22.0770] - - ARGetListEntry Failed [Thu Jun 18 2009 09:42:22.0770] - Instance failed to listen on port[3957] for Run Now, Verify and Immediate Even-driven request... [Thu Jun 18 2009 09:42:22.0770] - Event driven support cannot be serviced. Correct port errors and restart EIE. [Thu Jun 18 2009 09:44:19.7490] - + ARGetListEntry -- Form[EIE:BackUpLoadFlag] [Thu Jun 18 2009 09:44:19.7960] - - ARGetListEntry OK [Thu Jun 18 2009 09:44:19.7960] - Instance listening on port[4425] for Run Now, Verify and Immediate Even-driven request... [Thu Jun 18 2009 09:44:19.7960] - Wakeup port opened to receive event driven requests. [Thu Jun 18 2009 09:44:24.7960] - Event wakeup port open and ready to receive a request. [Thu Jun 18 2009 09:44:24.7960] - Request received on wakeup port. Notifying event manager to service the request. [Thu Jun 18 2009 09:44:24.7960] - Waiting for wakeup call for immediate requests. [Thu Jun 18 2009 10:53:13.7800] - + ARGetListEntry -- Form[EIE:BackUpLoadFlag] [Thu Jun 18 2009 10:53:13.7960] - - ARGetListEntry OK [Thu Jun 18 2009 10:53:13.7960] - Instance listening on port[4520] for Run Now, Verify and Immediate Even-driven request... [Thu Jun 18 2009 10:53:13.7960] - Wakeup port opened to receive event driven requests. [Thu Jun 18 2009 10:53:18.7960] - Event wakeup port open and ready to receive a request. [Thu Jun 18 2009 10:53:18.7960] - Request received on wakeup port. Notifying event manager to service the request. [Thu Jun 18 2009 10:53:18.7960] - Waiting for wakeup call for immediate requests. I have tried re-installation and even adding second instance ... with the same result Victor On Thu 18/06/09 10:15 , Matt Worsdell m...@worsy.co.uk sent: Ok that is the same form effectively. Can you confirm the instance name matches with the service name in windows services? Can you try restarting the AIE instance and see whether the port in the line you mentioned below changes? You might find a simple re-install of AIE might resolve this quicker. Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE Problem
Yes, they are. [AR System Info] # AR System Server connection information for engine-owned AR System # resources. ARServerName: REMEDY7 ARLogin: Demo ARPassword: ARPort: 0 On Thu 18/06/09 12:06 , Matt Worsdell m...@worsy.co.uk sent: This may have been asked yesterday, the Arserver details in EIE.cfg, are they correct? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: AIE Problem
You're perfectly right Kelly.
.. but this is only my development system. Of course I have no
intention of leaving Administrator password blank on production system
:)
Victor
On Thu 18/06/09 15:13 , Kelly Deaver kdea...@kellydeaver.com sent:
** You really should set a password on your server.. huge security
hole. I can understand not sharing it here but please set one then
comeback and set it in the aie.cfg as well. Kelly Deaver
kdea...@kellydeaver.com [1] (Yes, I work for BMC. This post reflects
the opinions of the poster and not the official opinion of BMC)
Original Message
Subject: Re: AIE Problem
From: Victor Olufowobi
Date: Thu, June 18, 2009 6:00 am
To: arslist@ARSLIST.ORG
** #wmMessage { font-family:Arial, Helvetica,
sans-serif;font-size:12px; } Yes, they are. [AR System Info]
# AR System Server connection information for engine-owned AR System
# resources.
ARServerName: REMEDY7
ARLogin: Demo
ARPassword:
ARPort: 0
On Thu 18/06/09 12:06 , Matt Worsdell m...@worsy.co.uk sent:
This may have been asked yesterday, the Arserver details in
EIE.cfg, are
they correct?
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Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_
Links:
--
[1] mailto:kdea...@kellydeaver.com
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Re: AIE Problem
Thank you all so far The only error/warning messages I could collect from the log files are: from Inst_001_aiemain.dbg - [Wed Jun 17 2009 15:44:17.6860] - Failed to Initialize InitMBUtil() for Unicode Instance: REMEDY7 from Inst_001_aieEventListener.dbg - [Wed Jun 17 2009 08:33:54.6090] - + ARGetListEntry -- Form[EIE:BackUpLoadFlag] Unable to access EIE:BackupLoadFlag form to set AIE Service wakeup port rc = 2 Victor On Tue 16/06/09 09:42 , Peter Romain p.romain.arsl...@parsolutions.co.uk sent: The AIE logs should show whether the instances are logging into Remedy correctly. For example, if AIE was installed using the Demo user and this user was subsequently locked down (eg new password) then the AIE instances would not be able to log in. There is a utility in the AIE install area to change the AIE user in the AIE config file. This ensures that the password is encrypted in the config file. Cheers Peter Is REMEDY7 the actual name of your host? If you check your open connections to your SQL server from its Management Console, do you see the AIE service connecting to it? If not do you have a max number of open connections defined on your SQL server that may be preventing AIE from connecting? Joe From: Victor Olufowobi To: arslist@ARSLIST.ORG [2] Sent: Monday, June 15, 2009 3:12:14 PM Subject: AIE Problem ** Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [3] Platinum Sponsor:rmisoluti...@verizon.net [4] ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org [5] Platinum Sponsor:rmisoluti...@verizon.net [6] ARSlist: Where the Answers Are Links: -- [1] mailto:vic...@klub.chip.pl [2] mailto:arslist@ARSLIST.ORG [3] http://klub.burdamedia.pl/parse.php?redirect=http://www.arslist.org [4] mailto:rmisoluti...@verizon.net [5] http://www.arslist.org [6] mailto:rmisoluti...@verizon.net ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AIE Problem
Hello Listers, Here is the error message received while trying to verify Data Exchange for CI migration from an SQL Server source: Set fields active link running a process failed: Host Name REMEDY7. Can not connect to AIE Service. Please check if the instance is running. (ARERR 9281) The AIE service is definetely running and connection to the SQL Server source verified Any suggestion to the causes of the problem? Remedy system: AR System 7.5.01 on W2k3 Enterprise MS SQL Server 2005 Tomcat Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Categorization vs Regular Subclass
Hello listers, Just for sanity check, what are the pros,cons and potential problems or pitfalls with creating categorization or regular subclass form classes provided OOTB? When should one or the other be used? Suppose I wish to create a class for personal PCs and a seperate one for servers (because there are 2 different groups managing those categories of CI and they are not allowed to modify CIs not in their own class) is it better to create 2 categorization subclasses from ComputerSystem class? Why not regular classes? Thanks in advance Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Populating Table field with sql query result
On Sunday 18 of May 2008 22:39:03 Grooms, Frederick W wrote: Have your SQL Query populate a table in the database and have a View form pointing to that table. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Victor Sent: Sunday, May 18, 2008 12:47 PM To: arslist@ARSLIST.ORG Subject: Populating Table field with sql query result Hello Listers, It is possible to populate a table field with the result from an sql query? Any idea how this could be done? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Thank you Fred - but I'm afraid this approach is unacceptable. The idea is to introduce a (sort of) summary button on system class form. On clicking this button a summary page describing this particular CI together its dependencies,components and components of its dependencies (in a single Table form) will be displayed. Remedy ARS 6.3 Oracle 9i database MS IIS Windows 2000 Any suggestions please? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Populating Table field with sql query result
Hello Listers, It is possible to populate a table field with the result from an sql query? Any idea how this could be done? Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7, CMDB CI and Product Definitions
The problem with Categorization Subclasses is that you cannot introduce new attributes with different permission group. In cases where, for example, it is not acceptable for server servicing group to change PC configurations which is the domain of PC servicing group you cannot put everything in BMC_ComputerSystem Class Victor On Tuesday 13 of May 2008 17:30:03 Rick Cook wrote: And BMC's #1 rule on customizing the CMDB CDM is to try to create Categorization Subclasses under an existing class structure before creating new classes. Creating new classes and subclasses should be reserved for situations that can be proven to not fit into any of the existing ones. That's how BMC_ComputerSystem can be used to contain almost all discoverable IT assets. Rick On Tue, May 13, 2008 at 8:19 AM, Phil Murnane [EMAIL PROTECTED] wrote: ** Kevin: This situation is not a ploy to sell services. In its simplest form, the fact is that ITIL adoption is a complex endeavor, and if your organization is not willing to front-load their effort, then ITIL adoption may not be for them. Everything that Chris mentioned is important. Beyond what Chris wrote, it's necessary to understand the thought processes that lead him to write what he did. If your concern is future usability, then it is necessary to make your very best effort to anticipate what the future needs will be. Only after this process is grossly conlcluded can the CMDB be configured to meet the need. Along with this concept, understand that the expected need will never exactly match the actual future need, and so all you can do is make your best effort. Just like CQI, ITIL is a journey, not a destination. Less philosophically, my strongest recommendation to a customer is to not add any new attributes or classes unless there is a demonstrable business need for the new class/attribute. In my experience, customers are often suprised how many CIs can be tracked using simply the BaseElement class. My personal #1 rule of CMDB: unless there is a business need to consume the data, do not store the data in the CMDB. This rule extends to the Product Catalog, in that if there is no need to consume the data, then there is no need to categorize the data. Also, as Shawn mentioned, if you're using BMC's AM module, you have many restrictions in the day-to-day use of your data, so some of these questions, when pursued to their logical conclusion, will lead you to it doesn't matter. Just My $0.02, --Phil - Original Message From: Kevin Pulsen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, May 13, 2008 6:35:07 AM Subject: Re: ITSM 7, CMDB CI and Product Definitions ** Thank you Shawn for your reply. My concern is, and this is what I have heard from BMC, when designing your Product categories, you need to think ahead to the design of the CMDB as well. It's all interrelated and affects reporting, trending analysis etc. I find it very difficult to design my Product categories and place all of the Non-Asset items in an 'OTHER' category, only to find out 2 years down the road our CMDB is messed up and mostly useless. Was this information from BMC a ploy to sell more Professional Services? I just hope to look enough ahead of the road to see the brick wall coming at me, that's all. Thanks again, Kevin P. ** Part of the problem is that there are no good answers to your questions. By default, we put things in the BMC_ComputerSystem class, unless it fits in somewhere else. So a Blackberry technically is a computer, just a tiny one. So is a calculator. Stuff that doesn't have a class and isn't anything remotely close to being a computer goes in as equipment. I'm wary of creating new classes unless there is a demonstrable need for it that is so strong we can't live without it. My users already hate that they have nothing in Asset Management to be able to search across the different classes (e.g. how do you find, in ITSM, all Assets located on the third floor of a certain building? The data exists, but there is no screen for users to pull that type of information.) New classes make the system harder to use. In fact, rather than creating a bunch of new classes, we've hidden some of the OOB classes to make the system easier to navigate. Shawn Pierson __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives
Javascript and Midtier
Hello listers, Iam new to Arsytem java scripting - could someone please link me to where I can read more about the java scripting commands applicaple do AR Sytsem on midtier 6.3? Thanks in advance Victor ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
