Re: [otrs] ERROR: Need write permission in OTRS home
Hi, Already SetPermssions.pl ran the script several times: ... / otrs #. / bin / SetPermissions.pl / opt / otrs I think you should run the script again and explicitly specify all users (shown when script is run without any params): [--otrs-user=OTRS_USER] [--web-user=WEBSERVER_USER] [--otrs-group=OTRS_GROUP] [--web-group=WEB_GROUP] Then, of course, check the permissions of the directories you get in that error message. hth, Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Calendar State Color Customization
Hi All, I'd like to customize Calendar Events State to include some new items like 'training', 'demo', 'visit' additionally to the defaults 'meeting', 'public', 'private', ... I could create the new items by editing AgentCalendar.pm But I cannot find how to modify the background colors they are shown on the Calendar grid OTRS v2.3.2 Dario Santos - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Install OTRS 2.2.5 on Windows XP machine
Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is the version we have on the live server. The automatic installer on the following page http://www.otrs.org/download/ is only for the latest version. Is there an automatic installer I can find for installing 2.2 on Windows? Rory was kind enough to point out the following page with downloads of earlier versions ftp://ftp.otrs.org/pub/otrs/ but downloading 2.2.5 from here would require a manual install on Windows. I can't seem to find instructions to manually install version 2.2 on Windows. I have, however, found instructions to manually install version 1.3 on Windows on the following page. http://doc.otrs.org/1.3/en/html/install-win32.html Is there a page with similar instructions for version 2.2 or will the instructions for 1.3 be able to do the job for me? Thanks for your help Lev - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Hi Lev, Due to licensing issues there are no longer old Windows installers earlier than 2.3.x available for download. Afshar Mohebbi has posted instructions for setting up OTRS on Windows; http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html (but this is with Microsoft SQL Server, you should just install MySQL instead) I guess it would be good to also have instructions for manual installation on Windows... Depending on your situation you could also install VMWare on your XP workstation with linux, just as on your server. Then you would have a real test environment; which you can also use to test out upgrades or so. VMWare Server is available at no charge. VMWare workstation costs a little more but has lots of good features. Myself, I use VMWare server ;-) Regards, Michiel. On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovichl.davidov...@yahoo.co.uk wrote: Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is the version we have on the live server. The automatic installer on the following page http://www.otrs.org/download/ is only for the latest version. Is there an automatic installer I can find for installing 2.2 on Windows? Rory was kind enough to point out the following page with downloads of earlier versions ftp://ftp.otrs.org/pub/otrs/ but downloading 2.2.5 from here would require a manual install on Windows. I can't seem to find instructions to manually install version 2.2 on Windows. I have, however, found instructions to manually install version 1.3 on Windows on the following page. http://doc.otrs.org/1.3/en/html/install-win32.html Is there a page with similar instructions for version 2.2 or will the instructions for 1.3 be able to do the job for me? Thanks for your help Lev - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Thanks Michael. I am inclined to go down the VMWare route that both you and Rory and others suggest but I am not having much luck convincing the decision makers here! The consensus seems to be that it is OK as a long term project but that in the short term what we need is a quick database dump followed by import into a copy of OTRS running on Windows. Just to be clear about what you are saying - are you saying it is no longer possible to download versions of OTRS earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC installers that it is no longer possible to download? Where can I find an automatic installer for version 2.3 x? I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and install it manually (using the instructions that Afshar Mohebbi has posted ) - is that correct? Thank you From: Michiel Beijen m...@otrs.org To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, 9 September, 2009 10:36:46 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine Hi Lev, Due to licensing issues there are no longer old Windows installers earlier than 2.3.x available for download. Afshar Mohebbi has posted instructions for setting up OTRS on Windows; http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html (but this is with Microsoft SQL Server, you should just install MySQL instead) I guess it would be good to also have instructions for manual installation on Windows... Depending on your situation you could also install VMWare on your XP workstation with linux, just as on your server. Then you would have a real test environment; which you can also use to test out upgrades or so. VMWare Server is available at no charge. VMWare workstation costs a little more but has lots of good features. Myself, I use VMWare server ;-) Regards, Michiel. On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovichl.davidov...@yahoo.co.uk wrote: Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is the version we have on the live server. The automatic installer on the following page http://www.otrs.org/download/ is only for the latest version. Is there an automatic installer I can find for installing 2.2 on Windows? Rory was kind enough to point out the following page with downloads of earlier versions ftp://ftp.otrs.org/pub/otrs/ but downloading 2.2.5 from here would require a manual install on Windows. I can't seem to find instructions to manually install version 2.2 on Windows. I have, however, found instructions to manually install version 1.3 on Windows on the following page. http://doc.otrs.org/1.3/en/html/install-win32.html Is there a page with similar instructions for version 2.2 or will the instructions for 1.3 be able to do the job for me? Thanks for your help Lev - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Lev,
Yes, there are no longer windows INSTALLERS of 2.2 otrs available,
because of issues with one of the bundled components.
On the download servers you can download every source version back to 0.5 beta!
[http://ftp.otrs.org/pub/otrs/]
What you could do is download the latest version of the Windows
installer of OTRS, drop the mysql database, and load your backup
database from live, clean the /otrs/otrs directory and unzip the 2.2
version you would like to use there.
Copy Config.pm from the server to your Windows box
but make sure you add the following line to it:
$Self-{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';
this because your copy system will not be sending escalations out for
tickets that are long closed on live ;-)
(available since otrs 2.2.6)
and you should probably also look into how OTRS fetches mails from the
server on your live system. If you use pop or imap as defined in the
Admin web user interface, you might want to edit crontab to NOT run
PostMasterMailbox.pl
Regards,
MIchiel
On Wed, Sep 9, 2009 at 11:59 AM, Lev Davidovichl.davidov...@yahoo.co.uk wrote:
Thanks Michael. I am inclined to go down the VMWare route that both you and
Rory and others suggest but I am not having much luck convincing the
decision makers here!
The consensus seems to be that it is OK as a long term project but that in
the short term what we need is a quick database dump followed by import into
a copy of OTRS running on Windows.
Just to be clear about what you are saying -
are you saying it is no longer possible to download versions of OTRS
earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC
installers that it is no longer possible to download?
Where can I find an automatic installer for version 2.3 x?
I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and
install it manually (using the instructions that Afshar Mohebbi has posted )
- is that correct?
Thank you
From: Michiel Beijen m...@otrs.org
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, 9 September, 2009 10:36:46
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Hi Lev,
Due to licensing issues there are no longer old Windows installers
earlier than 2.3.x available for download.
Afshar Mohebbi has posted instructions for setting up OTRS on Windows;
http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html
(but this is with Microsoft SQL Server, you should just install MySQL
instead)
I guess it would be good to also have instructions for manual
installation on Windows...
Depending on your situation you could also install VMWare on your XP
workstation with linux, just as on your server. Then you would have a
real test environment; which you can also use to test out upgrades or
so.
VMWare Server is available at no charge. VMWare workstation costs a
little more but has lots of good features.
Myself, I use VMWare server ;-)
Regards,
Michiel.
On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovichl.davidov...@yahoo.co.uk
wrote:
Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is
the
version we have on the live server.
The automatic installer on the following page
http://www.otrs.org/download/
is only for the latest version.
Is there an automatic installer I can find for installing 2.2 on Windows?
Rory was kind enough to point out the following page with downloads of
earlier versions
ftp://ftp.otrs.org/pub/otrs/
but downloading 2.2.5 from here would require a manual install on Windows.
I can't seem to find instructions to manually install version 2.2 on
Windows.
I have, however, found instructions to manually install version 1.3 on
Windows on the following page.
http://doc.otrs.org/1.3/en/html/install-win32.html
Is there a page with similar instructions for version 2.2 or will the
instructions for 1.3 be able to do the job for me?
Thanks for your help
Lev
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Re: [otrs] Bulk Customer Email
On the Ticket Bulk Action page, there's a Note type: parameter whichhasanote-externalvalue ... (At least in otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) ) Hoping you have meant this feature ... Greets Krisz Hi I was wondering if there is a way of sending a bulk email to specifically selected tickets? We are planning create a new queue that is a beta request for software. However there will be people we do not wish to participate so we will select them and send a bulk email telling them that the have been unsuccessful. The present bulk action option would be great as we could tick the ones we don't want and send a notehowever there is no option to send externally.is this the case or am I missing something? Most of these people will not be logged as customers in the database. Cheers Jason - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Very ingenious - you mean how to create version 2.2.5 from 2.4?!! ;-)
From: Michiel Beijen m...@otrs.org
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, 9 September, 2009 11:12:31
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Lev,
Yes, there are no longer windows INSTALLERS of 2.2 otrs available,
because of issues with one of the bundled components.
On the download servers you can download every source version back to 0.5 beta!
[http://ftp.otrs.org/pub/otrs/]
What you could do is download the latest version of the Windows
installer of OTRS, drop the mysql database, and load your backup
database from live, clean the /otrs/otrs directory and unzip the 2.2
version you would like to use there.
Copy Config.pm from the server to your Windows box
but make sure you add the following line to it:
$Self-{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';
this because your copy system will not be sending escalations out for
tickets that are long closed on live ;-)
(available since otrs 2.2.6)
and you should probably also look into how OTRS fetches mails from the
server on your live system. If you use pop or imap as defined in the
Admin web user interface, you might want to edit crontab to NOT run
PostMasterMailbox.pl
Regards,
MIchiel
On Wed, Sep 9, 2009 at 11:59 AM, Lev Davidovichl.davidov...@yahoo.co.uk wrote:
Thanks Michael. I am inclined to go down the VMWare route that both you and
Rory and others suggest but I am not having much luck convincing the
decision makers here!
The consensus seems to be that it is OK as a long term project but that in
the short term what we need is a quick database dump followed by import into
a copy of OTRS running on Windows.
Just to be clear about what you are saying -
are you saying it is no longer possible to download versions of OTRS
earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC
installers that it is no longer possible to download?
Where can I find an automatic installer for version 2.3 x?
I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and
install it manually (using the instructions that Afshar Mohebbi has posted )
- is that correct?
Thank you
From: Michiel Beijen m...@otrs.org
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, 9 September, 2009 10:36:46
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Hi Lev,
Due to licensing issues there are no longer old Windows installers
earlier than 2.3.x available for download.
Afshar Mohebbi has posted instructions for setting up OTRS on Windows;
http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html
(but this is with Microsoft SQL Server, you should just install MySQL
instead)
I guess it would be good to also have instructions for manual
installation on Windows...
Depending on your situation you could also install VMWare on your XP
workstation with linux, just as on your server. Then you would have a
real test environment; which you can also use to test out upgrades or
so.
VMWare Server is available at no charge. VMWare workstation costs a
little more but has lots of good features.
Myself, I use VMWare server ;-)
Regards,
Michiel.
On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovichl.davidov...@yahoo.co.uk
wrote:
Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is
the
version we have on the live server.
The automatic installer on the following page
http://www.otrs.org/download/
is only for the latest version.
Is there an automatic installer I can find for installing 2.2 on Windows?
Rory was kind enough to point out the following page with downloads of
earlier versions
ftp://ftp.otrs.org/pub/otrs/
but downloading 2.2.5 from here would require a manual install on Windows.
I can't seem to find instructions to manually install version 2.2 on
Windows.
I have, however, found instructions to manually install version 1.3 on
Windows on the following page.
http://doc.otrs.org/1.3/en/html/install-win32.html
Is there a page with similar instructions for version 2.2 or will the
instructions for 1.3 be able to do the job for me?
Thanks for your help
Lev
-
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Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Hi Lev, I manually installed OTRS on Windows Server 2003 about a month or maybe 2 ago. It was tricky (Mainly because I used IIS and not apache) but it works. So I'd recommend that you try the manual install first to get the same version running on your test machine. Ask whatever questions you need and you should be able to get the answers here. Afshar's guide may not be much help to you as he uses Vista, IIS 7 and MS SQL. I would advise you read it tho as it might help you think of questions you need answered. First off, install Mysql on the test machine. Try to get the same version as the live server. Second install active state perl (there's also a program called Strawberry Perl which might work) I think I used active state perl. Third install Apache, again, same version as your live server. You'll need apache to recognise the perl interpreter so look up how to add a perl module to your apache config. This will probably be on both the activestate website and the apache website. Thirdly extract the otrs-2.2.5.tar.gz into the htdocs folder of your apache folder. Try navigating to the setup file, I think its the /bin/cgi-bin/index.pl file I had to add a bunch of extra stuff for Perl from CPAN to get it running so don't be worried when it doesn't run properly at first. (when you've installed activestate perl and the install directory is in your path just type ppm at the command line) . . . Just reading Michiel mail. His approach may be better by using the installer and then changing the DB and OTRS distributed files. You will have different versions of apache and mysql is the only difference. Let us know how you get on. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/9 Lev Davidovich l.davidov...@yahoo.co.uk: Thanks Michael. I am inclined to go down the VMWare route that both you and Rory and others suggest but I am not having much luck convincing the decision makers here! The consensus seems to be that it is OK as a long term project but that in the short term what we need is a quick database dump followed by import into a copy of OTRS running on Windows. Just to be clear about what you are saying - are you saying it is no longer possible to download versions of OTRS earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC installers that it is no longer possible to download? Where can I find an automatic installer for version 2.3 x? I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and install it manually (using the instructions that Afshar Mohebbi has posted ) - is that correct? Thank you From: Michiel Beijen m...@otrs.org To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, 9 September, 2009 10:36:46 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine Hi Lev, Due to licensing issues there are no longer old Windows installers earlier than 2.3.x available for download. Afshar Mohebbi has posted instructions for setting up OTRS on Windows; http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html (but this is with Microsoft SQL Server, you should just install MySQL instead) I guess it would be good to also have instructions for manual installation on Windows... Depending on your situation you could also install VMWare on your XP workstation with linux, just as on your server. Then you would have a real test environment; which you can also use to test out upgrades or so. VMWare Server is available at no charge. VMWare workstation costs a little more but has lots of good features. Myself, I use VMWare server ;-) Regards, Michiel. On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovichl.davidov...@yahoo.co.uk wrote: Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is the version we have on the live server. The automatic installer on the following page http://www.otrs.org/download/ is only for the latest version. Is there an automatic installer I can find for installing 2.2 on Windows? Rory was kind enough to point out the following page with downloads of earlier versions ftp://ftp.otrs.org/pub/otrs/ but downloading 2.2.5 from here would require a manual install on Windows. I can't seem to find instructions to manually install version 2.2 on Windows. I have, however, found instructions to manually install version 1.3 on Windows on the following page. http://doc.otrs.org/1.3/en/html/install-win32.html Is there a page with similar instructions for version 2.2 or will the instructions for 1.3 be able to do the job for me? Thanks for your help Lev - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
Re: [otrs] OTRS 2.4.4 - Customer Notification Events
Hi Martin, With the latest patch of Ticket.pm for bug 4257, it is working fine. Thank you very much. ~Lokesh K S -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Tuesday, September 08, 2009 8:06 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS 2.4.4 - Customer Notification Events Hi Lokesh, may be this is solving your problem? http://bugs.otrs.org/show_bug.cgi?id=4257 The transaction flag means only, hat all events gets executed at least. So it's possible to access article or attachments attributes on e. g. TicketCreate or other events. Greetings, -Martin On 08.09.2009, at 14:10, Katta, Lokesh Katta Subramanyam wrote: Hi All, We are facing strange issue when trying to setup Customer Notification Events in OTRS2.4.4. I am trying to setup the Customer Notification events for StateUpdate, Owner update and Move notifications as in 2.3.4 but notifications are not sent. However, when I set transaction flag to 0 for Notification Event Module, customer notifications are sent. I do not understand the importance of transaction flag but it looks like it is added with the OTRS 2.4.4 and was not present in the earlier version. Can anyone please explain if it is ok to change the transaction flag for Notification Event Module? Thanks and Regards, Lokesh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Thanks a lot Rory and Michael! I'll see how I get on by using the installer and then changing the DB and OTRS distributed files. From: Rory rcler...@gmail.com To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, 9 September, 2009 11:26:07 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine Hi Lev, I manually installed OTRS on Windows Server 2003 about a month or maybe 2 ago. It was tricky (Mainly because I used IIS and not apache) but it works. So I'd recommend that you try the manual install first to get the same version running on your test machine. Ask whatever questions you need and you should be able to get the answers here. Afshar's guide may not be much help to you as he uses Vista, IIS 7 and MS SQL. I would advise you read it tho as it might help you think of questions you need answered. First off, install Mysql on the test machine. Try to get the same version as the live server. Second install active state perl (there's also a program called Strawberry Perl which might work) I think I used active state perl. Third install Apache, again, same version as your live server. You'll need apache to recognise the perl interpreter so look up how to add a perl module to your apache config. This will probably be on both the activestate website and the apache website. Thirdly extract the otrs-2.2.5.tar.gz into the htdocs folder of your apache folder. Try navigating to the setup file, I think its the /bin/cgi-bin/index.pl file I had to add a bunch of extra stuff for Perl from CPAN to get it running so don't be worried when it doesn't run properly at first. (when you've installed activestate perl and the install directory is in your path just type ppm at the command line) . . . Just reading Michiel mail. His approach may be better by using the installer and then changing the DB and OTRS distributed files. You will have different versions of apache and mysql is the only difference. Let us know how you get on. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/9 Lev Davidovich l.davidov...@yahoo.co.uk: Thanks Michael. I am inclined to go down the VMWare route that both you and Rory and others suggest but I am not having much luck convincing the decision makers here! The consensus seems to be that it is OK as a long term project but that in the short term what we need is a quick database dump followed by import into a copy of OTRS running on Windows. Just to be clear about what you are saying - are you saying it is no longer possible to download versions of OTRS earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC installers that it is no longer possible to download? Where can I find an automatic installer for version 2.3 x? I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and install it manually (using the instructions that Afshar Mohebbi has posted ) - is that correct? Thank you From: Michiel Beijen m...@otrs.org To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, 9 September, 2009 10:36:46 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine Hi Lev, Due to licensing issues there are no longer old Windows installers earlier than 2.3.x available for download. Afshar Mohebbi has posted instructions for setting up OTRS on Windows; http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html (but this is with Microsoft SQL Server, you should just install MySQL instead) I guess it would be good to also have instructions for manual installation on Windows... Depending on your situation you could also install VMWare on your XP workstation with linux, just as on your server. Then you would have a real test environment; which you can also use to test out upgrades or so. VMWare Server is available at no charge. VMWare workstation costs a little more but has lots of good features. Myself, I use VMWare server ;-) Regards, Michiel. On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovichl.davidov...@yahoo.co.uk wrote: Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is the version we have on the live server. The automatic installer on the following page http://www.otrs.org/download/ is only for the latest version. Is there an automatic installer I can find for installing 2.2 on Windows? Rory was kind enough to point out the following page with downloads of earlier versions ftp://ftp.otrs.org/pub/otrs/ but downloading 2.2.5 from here would require a manual install on Windows. I can't seem to find instructions to manually install version 2.2 on Windows. I have, however, found instructions to manually install version 1.3 on Windows on the following page. http://doc.otrs.org/1.3/en/html/install-win32.html Is there a page with similar instructions for version 2.2 or will the
[otrs] POP3S Support in 2.4
Hi, I'm setting up otrs for a client and they wish to have all email communication between otrs and their email server to use pop3s. I notice in the documentation that this is supported, however I cannot find any documentation on how to set this up. What I do see hints that pop3s should be an option in the type list in AdminMailAccount but it's not in the installation I am using. How does one set up POP3S? Have I done something wrong? Cheers, Dan _ Learn how to add other email accounts to Hotmail in 3 easy steps. http://clk.atdmt.com/UKM/go/167688463/direct/01/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] A bit problem in the implementation
Hi Carlos, In the SysConfig, you can define different calendars with different working hours and different holidays. See [http://doc.otrs.org/2.4/en/html/a2938.html#Framework:Core::Time::Calendar1] ; you can define up to 10 via sysconfig and up to 99 via Config.pm. You can select which calendar to use for queues and SLA's. Hope this helps, -- Michiel On Mon, Sep 7, 2009 at 4:40 PM, Carlos Navarrochar...@ip6cba.com.ar wrote: Hello People, We are using OTRS but we have some problems: Our company has people working in three countries. First of all that means we have three timezones, three different set of holidays and theree different bussiness hours. We need the system to reflect this situation, how do we do this if it's possible? Thanks in advance Carlos Navarro - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] organizing the system for a customer gate frontend
Hi Krisztian, I guess your idea is pretty good. But you might be best off to create separate fields for the category/subcategories and store them as free fields on the OTRS tickets. You might want to install the ITSM package and then use the GeneralCatalog function to store these values. Then you could make an assignment to different queues if needed, based on the category of the ticket. Or, since you are going to handle all tickets by one or two agents, maybe you won't even need separate queues and the ticket categorization might be enough. Regards, -- Michiel On Tue, Sep 8, 2009 at 6:14 PM, Kovacs Krisztiankovacs.kriszt...@generalmedia.hu wrote: Hi, dear list members! I'm new to this list (and to the OTRS system :) ). I'm a beginner programmer at a company, and my first job to set up an OTRS with a front-end, like this (sorry, it's in hungarian, but it's not a problem): http://ugyfelkapu.hotdog.hu/ At the beginning, OTRS must handle users only from 1 domain (eg. foo.hu) (later from more domain): So as we see on the mentioned URL, there are predefined: - categories (1. textbox) (eg: registration, login, ...) - subcategories (2. textbox) - under registration: eg: can't login, want to delete myself, ... - under login: password, email address, ... - and sub-subcategories :) The tickets (aprrox. 100-200 email/day) will be handled by only 1 or two agents. How should I set up the OTRS to include all categories in it? How many email address should I use? How many queues should I use? As much as categories (and subs and subs-subs) are The original idea of mine was that the frontend will pull these categories from the database of the OTRS ... :) But it seems too many queues ... Thanks for your answers and your time ! Greets Krisztian - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Hi, On 09.09.2009, at 12:37, Lev Davidovich wrote: Thanks a lot Rory and Michael! I'll see how I get on by using the installer and then changing the DB and OTRS distributed files. Try an upgrade! OTRS Upgrade on Windows Final -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS Training.
Dear List (in case not known), In order to help answer some of the daily questions that are found in the lists. I have taken it upon myself to do some demonstrations of everyday tasks. These are free to watch, download, and criticizes ;) Please have fun watching. http://www.youtube.com/user/diginin1974 -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Training.
In order to help answer some of the daily questions that are found in the lists. I have taken it upon myself to do some demonstrations of everyday tasks. These are free to watch, download, and criticizes ;) a good idea =) perhaps you should also add a link on otrs.org Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] WYSIWYG broken in Safari
When you reply to a ticket using the new WYSIWYG editor in Safari (on Mac, haven't tested it on Windows), all quoted text is lost. You can see it in the editor, but it is not included in the mail that is actually sent out. Is this a known bug? I'm using Mac OS with Safari 3+4. And both is working fine on my site. May be you changed the config option Ticket::Frontend::ResponseFormat (SysConfig - Ticket - Frontend::Agent::Ticket::ViewCompose - Ticket::Frontend::ResponseFormat) ? Just reset it and try it again. :) That worked like a charm, thank you! I would never have figured that one out on my own :-) -- Lars - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Bulk Customer Email
Hi Krisz Thanks for the reply. I tested this by sending about 10 emails to my queue from an external account and when I logged into OTRS I could see the tickets I sent in the queue. I then selected those specific tickets, went to bulk action and put in the subject, text and set the note-type to note-external and pressed submit. The tickets just got locked and nothing was sent to my external email containing the subject and text I had entered. Cheers Jason Kovacs Krisztian wrote: On the Ticket Bulk Action page, there's a Note type: parameter whichhasanote-externalvalue ... (At least in otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) ) Hoping you have meant this feature ... Greets Krisz Hi I was wondering if there is a way of sending a bulk email to specifically selected tickets? We are planning create a new queue that is a beta request for software. However there will be people we do not wish to participate so we will select them and send a bulk email telling them that the have been unsuccessful. The present bulk action option would be great as we could tick the ones we don't want and send a notehowever there is no option to send externally.is this the case or am I missing something? Most of these people will not be logged as customers in the database. Cheers Jason - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Jason Leonard, Customer Support Manager The Foundry, 1 Wardour Street, London, W1D 6PA, UK Tel: +44 (0)20 7434 0449, Fax: +44 (0)20 7434 1550, Web: www.thefoundry.co.uk Customer Support: 09:30-18:00 GMT / 09:30-18:00 PST The Foundry Visionmongers Ltd. Registered in England and Wales No: 4642027 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to see all open tickets assigned to me?
OK, got that - thanks.
Now next question - how do I get the Open Tickets section to show up
above New Tickets
I honestly don't even care so much about New Tickets but I'll keep
them there for sake of filing in the space :-0
This still is not what I want though, but it will do for now.
Right now I have :
- Reminder Tickets
- Escalated Tickets
- New Tickets
- Open Tickets
I would like
- My Tickets (currently does not exist) - view would be different for
each agent.
- Open Tickets
- Escalated Tickets
- Reminder Tickets
- New Tickets
thanks,
-Alan
On Tue, Sep 8, 2009 at 11:13 PM, Wayne Fallowsfallo...@yahoo.com wrote:
Good day Allan,
Not sure which version you are on, but if the tickets are locked with you as
the owner, you can select locked tickets on the right hand side of the
header where the logout is on the left hand. This will show you a new screen
with the tickets allocated to you. But this is not what the other agents
wanted to do.
We then modified the dash board file to show the owner and the user so we
can see on the sadhboard who is responsible for which outstanding tickets.
The file to change is AgentDashboardTicketGeneric.dtl there was a thread
[otrs] Adding CustomerID column to 2.4 dashboard lists on 18 and
19/08/2009 which explains the exact changes that you need to make. Email me
out of the list if you need a copy of the email and you can not find it via
Google
To add the owner of a ticket add the following line div
title=$QData{Owner}$QData{Owner,20}/div
Hope this helps
Regards
Wayne
From: Alan McKay alan.mc...@gmail.com
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, 9 September, 2009 2:47:28 AM
Subject: [otrs] how to see all open tickets assigned to me?
OK, we are in production - and oddly enough I never looked into this before.
It is not obvious to me (or anyone else) how to see all open tickets
assigned to me!
That should be in the dashboard, no?
How can I add it there?
--
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Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
But I am not trying to upgrade - it is a fresh install. From: Shawn Beasley sh...@otrs.org To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, 9 September, 2009 13:04:29 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine Hi, On 09.09.2009, at 12:37, Lev Davidovich wrote: Thanks a lot Rory and Michael! I'll see how I get on by using the installer and then changing the DB and OTRS distributed files. Try an upgrade! OTRS Upgrade on Windows Final -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Background color in agent web interface
Hi, unfortunatly this won´t work for me. I´ve changed the hex value from #003399 to #ff, but nothing changes. There is still the dark blue on the logon screen. Any ideas?? regards johannes smime.p7s Description: S/MIME Cryptographic Signature - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Training.
Nice. I wish I'd had that to hand when I was doing my initial setup on windows. Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge.ie 2009/9/9 Shawn Beasley sh...@otrs.org: Dear List (in case not known), In order to help answer some of the daily questions that are found in the lists. I have taken it upon myself to do some demonstrations of everyday tasks. These are free to watch, download, and criticizes ;) Please have fun watching. http://www.youtube.com/user/diginin1974 -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
What you could do is download the latest version of the Windows
installer of OTRS, drop the mysql database, and load your backup
database from live, clean the /otrs/otrs directory and unzip the 2.2
version you would like to use there.
Please explain to me in more detail how to drop the mysql database, and load
your backup database from live.
Is this something I do after the installation, or during it?
Thank you
From: Michiel Beijen m...@otrs.org
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, 9 September, 2009 11:12:31
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Lev,
Yes, there are no longer windows INSTALLERS of 2.2 otrs available,
because of issues with one of the bundled components.
On the download servers you can download every source version back to 0.5 beta!
[http://ftp.otrs.org/pub/otrs/]
What you could do is download the latest version of the Windows
installer of OTRS, drop the mysql database, and load your backup
database from live, clean the /otrs/otrs directory and unzip the 2.2
version you would like to use there.
Copy Config.pm from the server to your Windows box
but make sure you add the following line to it:
$Self-{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';
this because your copy system will not be sending escalations out for
tickets that are long closed on live ;-)
(available since otrs 2.2.6)
and you should probably also look into how OTRS fetches mails from the
server on your live system. If you use pop or imap as defined in the
Admin web user interface, you might want to edit crontab to NOT run
PostMasterMailbox.pl
Regards,
MIchiel
On Wed, Sep 9, 2009 at 11:59 AM, Lev Davidovichl.davidov...@yahoo.co.uk wrote:
Thanks Michael. I am inclined to go down the VMWare route that both you and
Rory and others suggest but I am not having much luck convincing the
decision makers here!
The consensus seems to be that it is OK as a long term project but that in
the short term what we need is a quick database dump followed by import into
a copy of OTRS running on Windows.
Just to be clear about what you are saying -
are you saying it is no longer possible to download versions of OTRS
earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC
installers that it is no longer possible to download?
Where can I find an automatic installer for version 2.3 x?
I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and
install it manually (using the instructions that Afshar Mohebbi has posted )
- is that correct?
Thank you
From: Michiel Beijen m...@otrs.org
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, 9 September, 2009 10:36:46
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Hi Lev,
Due to licensing issues there are no longer old Windows installers
earlier than 2.3.x available for download.
Afshar Mohebbi has posted instructions for setting up OTRS on Windows;
http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html
(but this is with Microsoft SQL Server, you should just install MySQL
instead)
I guess it would be good to also have instructions for manual
installation on Windows...
Depending on your situation you could also install VMWare on your XP
workstation with linux, just as on your server. Then you would have a
real test environment; which you can also use to test out upgrades or
so.
VMWare Server is available at no charge. VMWare workstation costs a
little more but has lots of good features.
Myself, I use VMWare server ;-)
Regards,
Michiel.
On Wed, Sep 9, 2009 at 11:18 AM, Lev Davidovichl.davidov...@yahoo.co.uk
wrote:
Hi I want to install OTRS 2.2.5 on a Windows XP test machine as that is
the
version we have on the live server.
The automatic installer on the following page
http://www.otrs.org/download/
is only for the latest version.
Is there an automatic installer I can find for installing 2.2 on Windows?
Rory was kind enough to point out the following page with downloads of
earlier versions
ftp://ftp.otrs.org/pub/otrs/
but downloading 2.2.5 from here would require a manual install on Windows.
I can't seem to find instructions to manually install version 2.2 on
Windows.
I have, however, found instructions to manually install version 1.3 on
Windows on the following page.
http://doc.otrs.org/1.3/en/html/install-win32.html
Is there a page with similar instructions for version 2.2 or will the
instructions for 1.3 be able to do the job for me?
Thanks for your help
Lev
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[otrs] Fw: Install OTRS 2.2.5 on Windows XP machine
If anything I am doing a DOWNgrade - from 2.4 to 2.2! ;-) - Forwarded Message From: Lev Davidovich l.davidov...@yahoo.co.uk To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, 9 September, 2009 14:26:40 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine But I am not trying to upgrade - it is a fresh install. From: Shawn Beasley sh...@otrs.org To: User questions and discussions about OTRS. otrs@otrs.org Sent: Wednesday, 9 September, 2009 13:04:29 Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine Hi, On 09.09.2009, at 12:37, Lev Davidovich wrote: Thanks a lot Rory and Michael! I'll see how I get on by using the installer and then changing the DB and OTRS distributed files. Try an upgrade! OTRS Upgrade on Windows Final -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
If I remember correctly, you access mysql from the command line i.e.
mysql -u root -p
Once you've done that type,
show databases;
This will give you a list of databases in your database server. Pick
the otrs one (I think its just called otrs)
Type in,
drop database otrs;
This will delete your otrs database.
Once that is done go to your live server.
At the command line type (again check the database name first),
mysqldump -B otrs -u root -p otrsdump.sql
This will dump your otrs database to the file otrsdump.sql. The nice
think about the dump file is that it is full of sql commands to
recreate your database. So you simply need to run it through mysql on
your test server to recreate your database.
So copy the otrsdump.sql file to your test server.
Now at the command line of your test server type,
mysql -u root -p otrsdump.sql
The -p option to the mysql and mysqldump commands means you're using a
password. If the -p is followed by a space it will ask you for the
password on the next line so you can't see it written on the command
line for security.
The mysql and mysqldump commands may not be in your path. In that case
change to the bin directory of the mysql install and run the command
from there using the absolute path for the output/input file.
Let us know how you get on with that.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/9/9 Lev Davidovich l.davidov...@yahoo.co.uk:
What you could do is download the latest version of the Windows
installer of OTRS, drop the mysql database, and load your backup
database from live, clean the /otrs/otrs directory and unzip the 2.2
version you would like to use there.
Please explain to me in more detail how to drop the mysql database, and
load your backup database from live.
Is this something I do after the installation, or during it?
Thank you
From: Michiel Beijen m...@otrs.org
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, 9 September, 2009 11:12:31
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Lev,
Yes, there are no longer windows INSTALLERS of 2.2 otrs available,
because of issues with one of the bundled components.
On the download servers you can download every source version back to 0.5
beta!
[http://ftp.otrs.org/pub/otrs/]
What you could do is download the latest version of the Windows
installer of OTRS, drop the mysql database, and load your backup
database from live, clean the /otrs/otrs directory and unzip the 2.2
version you would like to use there.
Copy Config.pm from the server to your Windows box
but make sure you add the following line to it:
$Self-{'SendmailModule'} = 'Kernel::System::Email::DoNotSendEmail';
this because your copy system will not be sending escalations out for
tickets that are long closed on live ;-)
(available since otrs 2.2.6)
and you should probably also look into how OTRS fetches mails from the
server on your live system. If you use pop or imap as defined in the
Admin web user interface, you might want to edit crontab to NOT run
PostMasterMailbox.pl
Regards,
MIchiel
On Wed, Sep 9, 2009 at 11:59 AM, Lev Davidovichl.davidov...@yahoo.co.uk
wrote:
Thanks Michael. I am inclined to go down the VMWare route that both you
and
Rory and others suggest but I am not having much luck convincing the
decision makers here!
The consensus seems to be that it is OK as a long term project but that in
the short term what we need is a quick database dump followed by import
into
a copy of OTRS running on Windows.
Just to be clear about what you are saying -
are you saying it is no longer possible to download versions of OTRS
earlier than 2.3 x and install them on Windows? Or is it only AUTOMATIC
installers that it is no longer possible to download?
Where can I find an automatic installer for version 2.3 x?
I could still download version 2.2.5 from ftp://ftp.otrs.org/pub/otrs/ and
install it manually (using the instructions that Afshar Mohebbi has posted
)
- is that correct?
Thank you
From: Michiel Beijen m...@otrs.org
To: User questions and discussions about OTRS. otrs@otrs.org
Sent: Wednesday, 9 September, 2009 10:36:46
Subject: Re: [otrs] Install OTRS 2.2.5 on Windows XP machine
Hi Lev,
Due to licensing issues there are no longer old Windows installers
earlier than 2.3.x available for download.
Afshar Mohebbi has posted instructions for setting up OTRS on Windows;
http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html
(but this is with Microsoft SQL Server, you should just install MySQL
instead)
I guess it would be good to also have instructions for manual
installation on Windows...
Depending on your situation you could also install VMWare on your XP
workstation with linux, just as on your server. Then you would have a
real test environment; which you can also use to
Re: [otrs] Background color in agent web interface
Hi, On 09.09.2009, at 15:27, Johannes Grimm wrote: Hi, unfortunatly this won´t work for me. I´ve changed the hex value from #003399 to #ff, but nothing changes. There is still the dark blue on the logon screen. Any ideas?? Which version of OTRS. Which file have you changed? -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] perl migration script help
Hello! I am trying to upgrade from 2.3.4 to 2.4.3, and I'm a bit lost on what to do for running the perl migration script http://faq.otrs.org/otrs/public.pl?Action=PublicFAQSubaction=PrintCategoryID=5ItemID=351 I have MySQL Tools installed and so have used MySQL Admin to backup and restore, and MySQL Query Browser to run the first upgrade script ( DBUpdate-to-2.4.mysql.sql ). I am not sure how to run the Perl migration script, can someone please give me a couple of pointers? Thanks in advance Emily- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to view all locked tickets ?
I wrote: I search a more convenient way to see all locked tickets. I discovered the StatusView feature which is a bit more convenient. But if anyone has a hint how to search only for locked, open tickets I would be glad. Any SQL statement, URL parameter or dtl modification I could build on ? Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] perl migration script help
Hey, just login into your mysql as 'root' and then do the following. use otrs; source $HOME_OTRS/scripts/DBUpdate-to-2.4.mysql.sql; source $HOME_OTRS/scripts/DBUpdate-to-2.4.pl; Here you´ll get some error´s just ignore them and go on with the following command. source $HOME_OTRS/scripts/DBUpdate-to-2.4-post.mysql.sql; Then you can quit from mysql and restart the services. Now just login into your OTRS System with an administrators account, go to the Admin panel and click on the sysconfig. Have fun ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Emily Flynn emily.fl...@zurichbank.com To: otrs@otrs.org Date: 09.09.2009 18:48 Subject:[otrs] perl migration script help Sent by:otrs-boun...@otrs.org Hello! I am trying to upgrade from 2.3.4 to 2.4.3, and I'm a bit lost on what to do for running the perl migration script http://faq.otrs.org/otrs/public.pl?Action=PublicFAQSubaction=PrintCategoryID=5ItemID=351 I have MySQL Tools installed and so have used MySQL Admin to backup and restore, and MySQL Query Browser to run the first upgrade script ( DBUpdate-to-2.4.mysql.sql ). I am not sure how to run the Perl migration script, can someone please give me a couple of pointers? Thanks in advance Emily- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ inline: graycol.gifinline: ecblank.gif- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to view all locked tickets ?
HI, On 09.09.2009, at 18:51, Alexander Halle wrote: I wrote: I search a more convenient way to see all locked tickets. I discovered the StatusView feature which is a bit more convenient. But if anyone has a hint how to search only for locked, open tickets I would be glad. Any SQL statement, URL parameter or dtl modification I could build on ? Why not a saved search. Then you can activate the search panel in the navigation bar. -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] perl migration script help
Hi, On 09.09.2009, at 18:46, Emily Flynn wrote: Hello! I am trying to upgrade from 2.3.4 to 2.4.3, and I'm a bit lost on what to do for running the perl migration script http://faq.otrs.org/otrs/public.pl?Action=PublicFAQSubaction=PrintCategoryID=5ItemID=351 I have MySQL Tools installed and so have used MySQL Admin to backup and restore, and MySQL Query Browser to run the first upgrade script (DBUpdate-to-2.4.mysql.sql ). I am not sure how to run the Perl migration script, can someone please give me a couple of pointers? Windows? -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] SpellChecker not visible
Hello, I'm trying to enable the SpellChecker when composing answers to tickets. I made the change in the SysConfig section under Core::SpellChecker I changed SpellChecker from No to Yes. The problem is that still I do not see any option to do spell checking when composing answers. Am I missing something here? Thanks in advance, Gustavo ~ OTRS version 2.4.4 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] PostMaster Filter
Hello, I'm trying to setup a PostMaster Filter but somehow the filter is not working. This is what I'm trying to achieve: - Change the Article Type from email-external which is the default to email-internal depending on who is sending/receiving the email. This is the way I setup the filter: Stop after match: No MATCH Header 1 -- To Value -- EMAILADDRESS:em...@company.com emailaddress%3aem...@company.com SET Header 1 -- X-OTRS-Article Type Value -- email-internal The email is always logged as external-email regardless of the filter I setup. Do you have any idea and why would a filter not work? Or should I do anything in the configuration enable filters? Thanks, Gustavo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Spanish comunity for OTRS
In my blog, many Spanish users has commented or asking for help. So, I create one forum to help this people and help OTRS project. If you speak Spanish, and can help, please, post some thing in forum to create a knowledge base. Send this to any user of OTRS in Spanish. OTRS Spanish Comunity - http://soporte-es.co.cc -- Gustavo Azambuja - Linux User: 275813 http://www.twitter.com/gazambuja - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PostMaster Filter
Hello, On Wed, 2009-09-09 at 13:08 -0500, Gustavo Montes wrote: Hello, I'm trying to setup a PostMaster Filter but somehow the filter is not working. This is what I'm trying to achieve: - Change the Article Type from email-external which is the default to email-internal depending on who is sending/receiving the email. Is the mailbox marked as trusted? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PostMaster Filter
Shawn, Where should this email address be marked as trusted? Is this something I have to do within the OTRS? Thanks for your response! Gustavo On Wed, Sep 9, 2009 at 3:20 PM, Shawn Beasley shawn.beas...@otrs.comwrote: Hello, On Wed, 2009-09-09 at 13:08 -0500, Gustavo Montes wrote: Hello, I'm trying to setup a PostMaster Filter but somehow the filter is not working. This is what I'm trying to achieve: - Change the Article Type from email-external which is the default to email-internal depending on who is sending/receiving the email. Is the mailbox marked as trusted? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] PostMaster Filter
Hi Gustavo, try following: [ Admin-Area ] - [ PostMaster Mail Account ] - [ Mail Account Management ] - choose an appropriate mail account from the list - find the [Trusted: ] parameter and set its value to [Yes], save this change with [Submit] - do a test, I guess it might help. Good luck, Tibor. Gustavo Montes wrote: Shawn, Where should this email address be marked as trusted? Is this something I have to do within the OTRS? Thanks for your response! Gustavo On Wed, Sep 9, 2009 at 3:20 PM, Shawn Beasley shawn.beas...@otrs.comwrote: Hello, On Wed, 2009-09-09 at 13:08 -0500, Gustavo Montes wrote: Hello, I'm trying to setup a PostMaster Filter but somehow the filter is not working. This is what I'm trying to achieve: - Change the Article Type from email-external which is the default to email-internal depending on who is sending/receiving the email. Is the mailbox marked as trusted? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs-de] sync-ldap2db.pl Syntax Problem
Hallo, ich habe das Script zur Abspeicherung der Customerdaten in einer DB-Tabelle angepasst und erhalte eine Fehlermeldung bei der Ausführung. Leider habe ich hier keine Idee mehr, was falsch sein könnte. Fehler : syntax error at sync-ldap2db.pl line 66, near my Global symbol %LDAPParams requires explicit package name at sync-ldap2db.pl line 66, DATA line 275. Global symbol %LDAPParams requires explicit package name at sync-ldap2db.pl line 82, DATA line 275. Execution of sync-ldap2db.pl aborted due to compilation errors. Der Quelltext sieht in diesem Berreich so aus : 65 my $LDAPHost= 'xx.xx.xx.xx' 66 my %LDAPParams = (port = 389, 67timeout = 120, 68async = 0, 69version = 3,); 70 my $LDAPBaseDN = 'ou=Telefonliste,ou=Muenster,dc=alexianer,dc=dc'; 71 my $LDAPBindDN = 'otrs'; 72 my $LDAPBindPW = 'xxx'; 73 my $LDAPScope = 'sub'; 74 my $LDAPCharset = 'iso-8859-1'; 75 my $LDAPFilter = ''; 76 #my $LDAPFilter = '(ObjectClass=*)'; 77 78 my $DBCharset = 'utf-8'; 79 my $DBTable = 'user_aktuell'; Was ist falsch? Rüdiger Wanke - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] sync-ldap2db.pl Syntax Problem
In Zeile 65 fehlt das abschließende Semikolon (;) - Renée Ruediger Wanke schrieb: Fehler : syntax error at sync-ldap2db.pl line 66, near my Global symbol %LDAPParams requires explicit package name at sync-ldap2db.pl line 66, DATA line 275. Global symbol %LDAPParams requires explicit package name at sync-ldap2db.pl line 82, DATA line 275. Execution of sync-ldap2db.pl aborted due to compilation errors. Der Quelltext sieht in diesem Berreich so aus : 65 my $LDAPHost= 'xx.xx.xx.xx' 66 my %LDAPParams = (port = 389, -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] sync-ldap2db.pl Syntax Problem
Hallo Renée, vielen Dank. Manchmal ist Syntax grausam und zeigt einem die eigene Blindheit auf. Mit Semikolon gehts natürlich! Grüße Rüdiger -Ursprüngliche Nachricht- Von: Renee Bäcker mailinglis...@renee-baecker.de Gesendet: 09.09.09 11:05:55 An: User questions and discussions about OTRS.org in German otrs-de@otrs.org Betreff: Re: [otrs-de] sync-ldap2db.pl Syntax Problem In Zeile 65 fehlt das abschließende Semikolon (;) - Renée Ruediger Wanke schrieb: Fehler : syntax error at sync-ldap2db.pl line 66, near my Global symbol %LDAPParams requires explicit package name at sync-ldap2db.pl line 66, DATA line 275. Global symbol %LDAPParams requires explicit package name at sync-ldap2db.pl line 82, DATA line 275. Execution of sync-ldap2db.pl aborted due to compilation errors. Der Quelltext sieht in diesem Berreich so aus : 65 my $LDAPHost= 'xx.xx.xx.xx' 66 my %LDAPParams = (port = 389, -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Hallo, ich habe bereits vor zwei Tagen eine Frage gestellt welche sich auf Windows bezogen hat. (siehe: http://lists.otrs.org/pipermail/otrs-de/2009-September/011812.html). Mittlerweile habe ich einen Server von einem Hoster bekommen, einen V-Server, auf dem ich/wir nun Debian als Betriebssystem genommen haben. Mein eigentliches Problem stellt sich bereits hier bei der normalen Installation. Und zwar wenn ich jetzt mittels apt-get install otrs2 die neueste Version installieren will, welche laut OTRS selbst ( http://www.otrs.com/de/download/software-download/) erhältlich ist, habe ich bereits freitags von diesem Mirror die Version mittels apt-get auf einen unserer Spielewiese Server heruntergeladen und musste feststellen das bereits im Footer steht das die Version 2.2.7 sei! Ich brauche aber mind. 2.4.4?! Wie bekomme ich die? Und wie ist es jetzt möglich das man unter 2.4.4 dann verschiedene Instanzen von OTRS laufen lässt, welche auf die selbe Datenbank zugreifen (nur damit verschiedene Kunden bzw. Firmen zentral von einer DB verwaltet werden können). Ich verzweifle! Freundliche Grüße Kevin Niedermayr - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Hallo erst einmal, Also das du mit apt-get die falsche Version bekommst, liegt vielleicht daran das auf ein falsches rep zugegriffen wird. Kannst ja auch einfach die files von otrs.com runterladen und dann entpacken, entweder als tar ball oder als rpm Packet. Damit sollte dein Problem mit der Version schon einmal gelöst sein. Zu deinem Problem mit den Instanzen kann ich leider nicht sagen, weil ich nicht nachvollziehen kann, warum du verschiedene Instanzen benötigt um verschiedene Kunden abzubilden. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Kevin Niedermayr k.niederm...@gmail.com To: otrs-de@otrs.org Date: 09.09.2009 11:29 Subject:[otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version Sent by:otrs-de-boun...@otrs.org Hallo, ich habe bereits vor zwei Tagen eine Frage gestellt welche sich auf Windows bezogen hat. (siehe: http://lists.otrs.org/pipermail/otrs-de/2009-September/011812.html). Mittlerweile habe ich einen Server von einem Hoster bekommen, einen V-Server, auf dem ich/wir nun Debian als Betriebssystem genommen haben. Mein eigentliches Problem stellt sich bereits hier bei der normalen Installation. Und zwar wenn ich jetzt mittels apt-get install otrs2 die neueste Version installieren will, welche laut OTRS selbst ( http://www.otrs.com/de/download/software-download/) erhältlich ist, habe ich bereits freitags von diesem Mirror die Version mittels apt-get auf einen unserer Spielewiese Server heruntergeladen und musste feststellen das bereits im Footer steht das die Version 2.2.7 sei! Ich brauche aber mind. 2.4.4?! Wie bekomme ich die? Und wie ist es jetzt möglich das man unter 2.4.4 dann verschiedene Instanzen von OTRS laufen lässt, welche auf die selbe Datenbank zugreifen (nur damit verschiedene Kunden bzw. Firmen zentral von einer DB verwaltet werden können). Ich verzweifle! Freundliche Grüße Kevin Niedermayr - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ inline: graycol.gifinline: ecblank.gif- OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Hey, also ich hab sogar versucht von der Debian Seite den neuesten Mirror auf Sid (glaube er hieß Sid, oder Cid) umzustellen nur dann hat er einen Fehler gehabt. Also das mit dem normalen runterladen als tar.gz habe ich schon gemacht und auch entpackt, mit einem rpm kann ich ja als Debian Nutzer nichts anfangen, oder? ;) Meinst du dann, dass ich nach http://docs.google.com/View?docid=drm3kmx_0cbr3x9; dieser Doku einfach bei Schritt 4: 4Architecture 4.1The UNIX user otrs and the directory hierarch Overview User name *otrs * User group *www-data (apache usergroup)* User home */usr/share/otrs* Otrs config files */etc/otrs* Variable files */var/lib/otrs* Otrs startup scripts */etc/init.d/* in die jeweiligen Verzeichnisse kopieren soll? Stimmt das dann mit den ganzen SetPermission.sh-Sachen überein? .. Und zu dem Problem mit den Instanzen: ich bin Praktikant in einer Firma und mache mit OTRS meine Abschlussarbeit. Und Ziel ist es dann mehrere eigenständige OTRS (Systeme an sich) laufen zu lassen (für verschiedene Kunden), aber das ganze natürlich auf meinem Server welchen ich vom Hoster bekommen habe. Und teilweise auch die jeweiligen Systeme auf einer Datenbank (natürlich mit verschiedenem Präfix usw). Was der Sinn dahinter für die Sache nacher sein soll, weiß ich (noch) nicht! Vielen Dank schonmal für die schnelle Antwort, hast mich zumindest schon mal beruhigt das ich einen Schritt in die richtige Richtung bereits gemacht habe! Am 9. September 2009 11:32 schrieb m...@timocom.com: Hallo erst einmal, Also das du mit apt-get die falsche Version bekommst, liegt vielleicht daran das auf ein falsches rep zugegriffen wird. Kannst ja auch einfach die files von otrs.com runterladen und dann entpacken, entweder als tar ball oder als rpm Packet. Damit sollte dein Problem mit der Version schon einmal gelöst sein. Zu deinem Problem mit den Instanzen kann ich leider nicht sagen, weil ich nicht nachvollziehen kann, warum du verschiedene Instanzen benötigt um verschiedene Kunden abzubilden. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure Services - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] sync-ldap2db.pl Syntax Problem
Hallo Rüdiger, Zeile 65 mit einem Semikolon abschließen ;-) Viele Grüsse Frank Hallo, ich habe das Script zur Abspeicherung der Customerdaten in einer DB-Tabelle angepasst und erhalte eine Fehlermeldung bei der Ausführung. Leider habe ich hier keine Idee mehr, was falsch sein könnte. Fehler : syntax error at sync-ldap2db.pl line 66, near my Global symbol %LDAPParams requires explicit package name at sync-ldap2db.pl line 66, DATA line 275. Global symbol %LDAPParams requires explicit package name at sync-ldap2db.pl line 82, DATA line 275. Execution of sync-ldap2db.pl aborted due to compilation errors. Der Quelltext sieht in diesem Berreich so aus : 65 my $LDAPHost= 'xx.xx.xx.xx' 66 my %LDAPParams = (port = 389, 67timeout = 120, 68async = 0, 69version = 3,); 70 my $LDAPBaseDN = 'ou=Telefonliste,ou=Muenster,dc=alexianer,dc=dc'; 71 my $LDAPBindDN = 'otrs'; 72 my $LDAPBindPW = 'xxx'; 73 my $LDAPScope = 'sub'; 74 my $LDAPCharset = 'iso-8859-1'; 75 my $LDAPFilter = ''; 76 #my $LDAPFilter = '(ObjectClass=*)'; 77 78 my $DBCharset = 'utf-8'; 79 my $DBTable = 'user_aktuell'; Was ist falsch? Rüdiger Wanke - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
[otrs-de] OTRS Training.
Lieber Liste (wenn nicht schon bekannt), ich habe es auf mir genommen, Videos über den haüfigsten gestellten Fragen zu drehen. Sie sind um sonst zu gucken, heruntuladen und kritizieren ;) Habt viel Spaß beim Gucken! http://www.youtube.com/user/diginin1974 -- Shawn Beasley sh...@otrs.org Computers make work that one would not have without them go faster! - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Kevin Niedermayr schrieb: Hey, also ich hab sogar versucht von der Debian Seite den neuesten Mirror auf Sid (glaube er hieß Sid, oder Cid) umzustellen nur dann hat er einen Fehler gehabt. 1.) - ML Debian 2.) Der eine Fehler ist der häufigst Fehler und beruht immer auf den anderen. Also das mit dem normalen runterladen als tar.gz habe ich schon gemacht und auch entpackt, mit einem rpm kann ich ja als Debian Nutzer nichts anfangen, oder? ;) Doch, wahrscheinlich nur nicht so, wie Du es Dir vorstellst. Meinst du dann, dass ich nach http://docs.google.com/View?docid=drm3kmx_0cbr3x9; dieser Doku einfach bei Schritt 4: ... in die jeweiligen Verzeichnisse kopieren soll? Stimmt das dann mit den ganzen SetPermission.sh-Sachen überein? .. Ja, Nein, Vielleicht, keine Ahnung. Wenn man es sich ganz einfach machen will, entpackt man das TAR Archiv, wechselt mit cd Verzeichnisname/ in das neu entstandene Verzeichnis und öffnet zB mit vi die Datei INSTALL - dort steht Schritt für Schritt drin, was man machen muss. Und zu dem Problem mit den Instanzen: ich bin Praktikant in einer Firma und mache mit OTRS meine ... mit verschiedenem Präfix usw). Was der Sinn dahinter für die Sache nacher sein soll, weiß ich (noch) nicht! Da beginnt das Dilemma: Du sollst etwas tun, dessen Sinn Du nicht verstehst oder gar nicht vermittelt bekommen hast? Was sind verschiedene Instanzen? Ein OTRS mit mehreren Datenbanken? Ein System mit mehreren OTRS Instanzen mit jeweils einer DB? cu/2 - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Am 9. September 2009 14:47 schrieb Matthias Borrack mailingli...@sinath.de : Ja, Nein, Vielleicht, keine Ahnung. Wenn man es sich ganz einfach machen will, entpackt man das TAR Archiv, wechselt mit cd Verzeichnisname/ in das neu entstandene Verzeichnis und öffnet zB mit vi die Datei INSTALL - dort steht Schritt für Schritt drin, was man machen muss. Wie schon geschrieben hab ich es entpackt. Und ja wie es scheint muss ich wohl wirklich einfach versuchen irgendwo eine Lösung für die Installation finden. Ich habe ja OTRS schonmal unter Debian zum laufen gebracht wie schon geschrieben aber mit apt-get install otrs2, aber jedoch eine veraltete Version. Da beginnt das Dilemma: Du sollst etwas tun, dessen Sinn Du nicht verstehst oder gar nicht vermittelt bekommen hast? Was sind verschiedene Instanzen? Ein OTRS mit mehreren Datenbanken? Ein System mit mehreren OTRS Instanzen mit jeweils einer DB? Ich verstehe den Sinn ja an sich und hab mir alles auch schon durchdacht, nur halt nur theoretisch. Es soll einfach so ein das: 1es OTRS für eine Firma 2es OTRS wieder für eine andere Firma 3es OTRS wieder für eine andere Firma .. (sollten in einer(!) Datenbank gespeichert werden) geht dann halt noch weiter aber wenn ich es ja in der praxis schonmal verstanden habe dann lässt es sich ja bis aufs unendliche erweitern. Ausserdem weiß der Chef ja nicht ob alles so punkgenau funktioniert wie er es möchte (ist bei OTRS auch ziemlich schwer einzuschätzen was ich schon bemerkt habe, nur alleine die ewige Feature-Liste beschreibt ja nicht verschiedene Kundenwünsche) und wenn es mit OTRS nicht möglich ist, dann kann ich es ihm sagen und wir finden eine andere Lösung. Nur dazu sollte ich halt vorher schon genug herumprobiert haben um mir nicht mit einer Alternative das ganze vielleicht noch schwerer zu machen, oder? - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Was soll denn „eine Datenbank“ bedeuten? Ein DB Server oder tatsächlich eine DB in dem DB Server? Ist die Anforderung verschiedene Kundenfrontends zu haben? Oder sollen auch pro Instanz die Agenten eindeutig sein? Falls letzteres der Fall ist, kommst Du um eigene DBs pro Instanz nicht herum. Wenn Du wirklich nur unterschiedliche Kundenfrontends brauchst, dann brauchst Du auch nur eine Instanz zu installieren (in dem Fall wäret Ihr ja die Agenten). Dann musst du „nur“ die verschiedenen Frontends bauen. Gruß Patrick -- iBrams ∙ Integrated Brand Management Solution: http://www.ibrams.com/ mailto:p.sch...@ibrams.com, phone: +49 (0) 69 405 66 93 51 Geschäftsführer: Andreas Michalski - AG Frankfurt, HRA 44435, Sitz Frankfurt From: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] On Behalf Of Kevin Niedermayr Sent: Wednesday, September 09, 2009 3:08 PM To: User questions and discussions about OTRS.org in German Subject: Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version Am 9. September 2009 14:47 schrieb Matthias Borrack mailingli...@sinath.demailto:mailingli...@sinath.de: Ja, Nein, Vielleicht, keine Ahnung. Wenn man es sich ganz einfach machen will, entpackt man das TAR Archiv, wechselt mit cd Verzeichnisname/ in das neu entstandene Verzeichnis und öffnet zB mit vi die Datei INSTALL - dort steht Schritt für Schritt drin, was man machen muss. Wie schon geschrieben hab ich es entpackt. Und ja wie es scheint muss ich wohl wirklich einfach versuchen irgendwo eine Lösung für die Installation finden. Ich habe ja OTRS schonmal unter Debian zum laufen gebracht wie schon geschrieben aber mit apt-get install otrs2, aber jedoch eine veraltete Version. Da beginnt das Dilemma: Du sollst etwas tun, dessen Sinn Du nicht verstehst oder gar nicht vermittelt bekommen hast? Was sind verschiedene Instanzen? Ein OTRS mit mehreren Datenbanken? Ein System mit mehreren OTRS Instanzen mit jeweils einer DB? Ich verstehe den Sinn ja an sich und hab mir alles auch schon durchdacht, nur halt nur theoretisch. Es soll einfach so ein das: 1es OTRS für eine Firma 2es OTRS wieder für eine andere Firma 3es OTRS wieder für eine andere Firma .. (sollten in einer(!) Datenbank gespeichert werden) geht dann halt noch weiter aber wenn ich es ja in der praxis schonmal verstanden habe dann lässt es sich ja bis aufs unendliche erweitern. Ausserdem weiß der Chef ja nicht ob alles so punkgenau funktioniert wie er es möchte (ist bei OTRS auch ziemlich schwer einzuschätzen was ich schon bemerkt habe, nur alleine die ewige Feature-Liste beschreibt ja nicht verschiedene Kundenwünsche) und wenn es mit OTRS nicht möglich ist, dann kann ich es ihm sagen und wir finden eine andere Lösung. Nur dazu sollte ich halt vorher schon genug herumprobiert haben um mir nicht mit einer Alternative das ganze vielleicht noch schwerer zu machen, oder? - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] OTRS Training.
Shawn Beasley schrieb: Lieber Liste (wenn nicht schon bekannt), ich habe es auf mir genommen, Videos über den haüfigsten gestellten Fragen zu drehen. Sie sind um sonst zu gucken, heruntuladen und kritizieren ;) Habt viel Spaß beim Gucken! http://www.youtube.com/user/diginin1974 Hi Shawn, ich habe bereits mit Begeisterung Deine Videos zu den neuen Features von 2.4 sowie dem Dashboard angeschaut. Sehr schön, dass es weitergeht! Also ein Dickes Lob und Dankeschön von mir. Vielleicht stelle ich auch mal ein Linux Video ein, als Gegenpol sozusagen ;) Gruß, David - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Hi Kevin, Ausserdem weiß der Chef ja nicht ob alles so punkgenau funktioniert wie er es möchte (ist bei OTRS auch ziemlich schwer einzuschätzen was ich schon bemerkt habe, nur alleine die ewige Feature-Liste beschreibt ja nicht verschiedene Kundenwünsche) und wenn es mit OTRS nicht möglich ist, dann kann ich es ihm sagen und wir finden eine andere Lösung. Vielleicht ist es sinnvoller, wenn Du hier mal die Anforderungen postest? entweder: Werden Eure Kunden Supportfragen an Eure Firma stellen? - Dann sind es wirkliche OTRS Kunden (keine Agents) und EIN System mit mehreren Frontends und entprechender Rechte/Rollenvergabe sollte reichen. oder: Werden Eure Kunden OTRS bedienen und Ihren eigenen Kunden damit eine Supportleistung erbringen? - Dann ist die nächste Frage, warum das alles zusammen laufen muss (eine DB?) und Du nicht z.B. auf Virtualisierung zurückgreifst, um das ganze zu trennen. Gruß, David - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] OTRS Training.
Hi David, On 09.09.2009, at 17:24, David Heidt wrote: ich habe bereits mit Begeisterung Deine Videos zu den neuen Features von 2.4 sowie dem Dashboard angeschaut. Sehr schön, dass es weitergeht! Danke! Leider können sie nicht alle sooo Cool sein wie der 2.4 Video. Und, ich bin momentan auf 10 Minuten bei YouTube limitiert (obwohl anderer es auch schaffen längerer Vids einzustellen). Wahrscheinlich ist das auch gut so. Weil ich zu gerne rede! Also ein Dickes Lob und Dankeschön von mir. Vielleicht stelle ich auch mal ein Linux Video ein, als Gegenpol sozusagen ;) Weiter gehts immer! Also, wenn Du möchtest! Gerne! -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Okay, so hätte man es auch sagen können :-) Danke! -- iBrams ∙ Integrated Brand Management Solution: http://www.ibrams.com/ mailto:p.sch...@ibrams.com, phone: +49 (0) 69 405 66 93 51 Geschäftsführer: Andreas Michalski - AG Frankfurt, HRA 44435, Sitz Frankfurt -Original Message- From: otrs-de-boun...@otrs.org [mailto:otrs-de-boun...@otrs.org] On Behalf Of David Heidt Sent: Wednesday, September 09, 2009 5:33 PM To: User questions and discussions about OTRS.org in German Subject: Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version Hi Kevin, Ausserdem weiß der Chef ja nicht ob alles so punkgenau funktioniert wie er es möchte (ist bei OTRS auch ziemlich schwer einzuschätzen was ich schon bemerkt habe, nur alleine die ewige Feature-Liste beschreibt ja nicht verschiedene Kundenwünsche) und wenn es mit OTRS nicht möglich ist, dann kann ich es ihm sagen und wir finden eine andere Lösung. Vielleicht ist es sinnvoller, wenn Du hier mal die Anforderungen postest? entweder: Werden Eure Kunden Supportfragen an Eure Firma stellen? - Dann sind es wirkliche OTRS Kunden (keine Agents) und EIN System mit mehreren Frontends und entprechender Rechte/Rollenvergabe sollte reichen. oder: Werden Eure Kunden OTRS bedienen und Ihren eigenen Kunden damit eine Supportleistung erbringen? - Dann ist die nächste Frage, warum das alles zusammen laufen muss (eine DB?) und Du nicht z.B. auf Virtualisierung zurückgreifst, um das ganze zu trennen. Gruß, David - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Kevin Niedermayr schrieb: Wie schon geschrieben hab ich es entpackt. Und ja wie es scheint muss ich wohl wirklich einfach versuchen irgendwo eine Lösung für die Installation finden. Ich habe ja OTRS schonmal unter Debian zum laufen gebracht wie schon geschrieben aber mit apt-get install otrs2, aber jedoch eine veraltete Version. Hallo Kevin, meiner Meinung nach bleiben dir 4 Möglichkeiten : 1. aktuelles Debian-Paket suchen 2. warten, bis jemand hier genau den Punkt beantworten kann 3. manuelle Installation (Admin-Handbuch, Kapitel 3.2) 4. vorhandenes Debian-Paket installieren und dann updaten Bei 3 und 4 wirst du dir wahrscheinlich neues Wissen aneignen müssen, aber du kommst erst Mal weiter, 1 und 2 erfordern kein Zusatzwissen, aber Zeit, die du eventuell nicht hast. 4 geht eventuell schneller und einfacher, 3 ist dafür besser dokumentiert. Es soll einfach so ein das: 1es OTRS für eine Firma 2es OTRS wieder für eine andere Firma 3es OTRS wieder für eine andere Firma .. (sollten in einer(!) Datenbank gespeichert werden) Sofern es nur einen Administrator gibt, kannst du mit einer OTRS-Instanz mehrere Kunden bedienen, da du sowohl die Kunden als auch die Agenten auf ihre Bereiche einschränken kannst. Die Tickets landen dann in getrennten Queues. Zwei Instanzen mit jeweils eigener Datenbank innerhalb des Datenbankverwaltungssystems (z.B. MySQL) auf einem Server sind auch möglich, da solltest du in der FAQ etwas zu finden und auch in früheren Postings. Zwei Instanzen auf einem Server mit einer einzigen, gemeinsamen Datenbank halte ich für schwierig bis unmöglich und nicht sinnvoll. Grüße Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Re: [otrs-de] [Debian] Mehrere Instanzen von OTRS unter Debian + installation bzw. Version
Hallo, ich danke euch schonmal recht herzlich für die zahlreichen Antworten welche mich mal konstruktiv schon alleine von der Denkweise mal weiterbringen. Da ich aber gerade nicht mehr in der Firma bin, und somit nicht mit dem Chef sprechen kann um euch die gezielten Antworten zu geben würde ich vorschlagen: Ich werde mich morgen nach Arbeitsbeginn um 08:00 mit dem Projektleiter und evt. Chef zusammensetzen und mal die Fragen welche ihr mir gestellt habt gründlich ausarbeiten so das ihr im Endeffekt wisst was ich wirklich benötige. Das ganze werde ich dann gegen 10 Uhr vormittags online stellen. Würde mich freuen wenn ihr drei dann nochmals einen kurzen Blick in euer Postfach werfen würdet. Auch wenn es vielleicht hier nicht so üblich ist Probleme zu lösen hoffe ich das ich damit eine Lösung bekomme. Vielen Dank wie gesagt schonmal an alle Antworten (besonders die letzten). Ich melde mich morgen mit einem ausführlichen Bericht. Gruß, Kevin - OTRS mailing list: otrs-de - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs-de To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs-de NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
