FW: [otrs] cron jos in windows
Can some please give me a clue as to how to solve the problem below. _ From: Mamakwa M. Sefiri Sent: 30 January 2007 12:38 PM To: User questions and discussions about OTRS.org Subject: [otrs] cron jos in windows Can someone please help me I need help with cron jobs, I have set up the postmaster pop3 account, have checked cron services and they are running. Please advise I have activated custemergroupsupport and still can not see list of users Thanks Mamkwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] cron jos in windows
Can someone please help me I need help with cron jobs, I have set up the postmaster pop3 account, have checked cron services and they are running. Please advise I have activated custemergroupsupport and still can not see list of users Thanks Mamkwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Re: OTRS on Windows
I have Installed OTRS 2.1 on Windows XP. I need help to activate cron jobs and activate all users from the Active directory to can be able to log onto the system with their username and password. What do I user to run the commands, do I have to use command prompt? -Original Message- From: Shawn [mailto:[EMAIL PROTECTED] Sent: 11 January 2007 01:13 PM To: otrs@otrs.org Subject: [otrs] Re: OTRS on Windows Hi, Mamakwa M. Sefiri msefiri at nrf.ac.za writes: Hi there I had the OTRS system installed using Linix and I did not back it up. Last week I reinstalled the system on Windows. I need to activate customer form the active Directory, get the mails to send and receive, can some one please advise. That question is too vague, can you be a little more spefic? Do you need support to set this up? Or, do you have a specific problem? Thanks, Shawn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs] Re: OTRS on Windows
Can someone please help me regarding the problem below -Original Message- From: Mamakwa M. Sefiri Sent: 24 January 2007 11:28 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Re: OTRS on Windows I have Installed OTRS 2.1 on Windows XP. I need help to activate cron jobs and activate all users from the Active directory to can be able to log onto the system with their username and password. What do I user to run the commands, do I have to use command prompt? -Original Message- From: Shawn [mailto:[EMAIL PROTECTED] Sent: 11 January 2007 01:13 PM To: otrs@otrs.org Subject: [otrs] Re: OTRS on Windows Hi, Mamakwa M. Sefiri msefiri at nrf.ac.za writes: Hi there I had the OTRS system installed using Linix and I did not back it up. Last week I reinstalled the system on Windows. I need to activate customer form the active Directory, get the mails to send and receive, can some one please advise. That question is too vague, can you be a little more spefic? Do you need support to set this up? Or, do you have a specific problem? Thanks, Shawn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS on Windows
Hi there I had the OTRS system installed using Linix and I did not back it up. Last week I reinstalled the system on Windows. I need to activate customer form the active Directory, get the mails to send and receive, can some one please advise. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Re: OTRS on Windows
Hi there I had the OTRS system installed using Linux and I did not back it up. Last week I reinstalled the system on Windows XP. I need to activate customer form the active Directory, get the mails to send and receive, can some one please advice. My question is where do I need to do to can be able to put in the command lines? Do I go to the command prompt or what? Sorry to be a pain I am not good in this I am still learning. Thanks Mamakwa -Original Message- From: Shawn [mailto:[EMAIL PROTECTED] Sent: 11 January 2007 01:13 PM To: otrs@otrs.org Subject: [otrs] Re: OTRS on Windows Hi, Mamakwa M. Sefiri msefiri at nrf.ac.za writes: Hi there I had the OTRS system installed using Linix and I did not back it up. Last week I reinstalled the system on Windows. I need to activate customer form the active Directory, get the mails to send and receive, can some one please advise. That question is too vague, can you be a little more spefic? Do you need support to set this up? Or, do you have a specific problem? Thanks, Shawn ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] riminders
Good day Is it possible to have reminders on the calendar? I book equipment using the OTRS calendar, so need to get reminders on the bookings. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Notify new owner of ticket?
I once had the same problem, Queue Management and make customer State Notify to be YES -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of ticket? Terry Dobbs wrote: I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under Admin if I click Notifications I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue? Anyone have any idea? Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] email when escalation time is 0
Good day Is it possible to configure the system to send supervisor an email when the call escalation is 0. Please advice Thanks in advance ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] cron jobs not working anymore
Please help I am not receiving tickets anymore on the otrs system. I have trying to run the cron jobs again and still they are not working. When I run crontab u otrs l there is no cron jobs running ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] notifications
Good day
I have send emails before on this issue, I got responses from
you but still notifications are not working.
I need your
help regarding the otrs system, am trying to activate notifications to
customer, need the system to send notifications to customers when their calls
have been closed. I have read the manual
no genericagent but it is not clear to me.
I have put
the lines in Auto.pm
$Self-{'Ticket::Frontend::NoteTypes'}
= {
'note-external' = '1',
'note-internal' = '0',
'note-report' = '0',
};
I have put
the lines in Config.pm
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
I would
really appreciate your advice.
Mamakwa
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FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
I kindly need help on this issue, please
advise.
From: Mamakwa M. Sefiri
Sent: 05 October 2006 11:11 AM
To: 'User
questions and discussions about OTRS.org'
Subject: FW: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Still need help regarding this issue. This
is what I have put in Coinfig.pm regarding the notes
$Self-{'Ticket::Frontend::NoteTypes'}
= {
'note-external' = '1',
'note-internal' = '0',
'note-report' = '0',
};
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
From: Mamakwa M. Sefiri
Sent: 03 October 2006 02:00 PM
To: User
questions and discussions about OTRS.org
Subject: RE: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Yes, all the customer emails are their
customerID
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for customers to get
notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they
receive a mail when you use 'Compose an answer' ?
If Yes,
did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I
have trying both options but still customers don?t get mails. How long will it
take to send an email?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or modify
the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please advice
Mamakwa
___
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FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Still need help regarding this issue. This
is what I have put in Coinfig.pm regarding the notes
$Self-{'Ticket::Frontend::NoteTypes'}
= {
'note-external' = '1',
'note-internal' = '0',
'note-report' = '0',
};
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
From: Mamakwa M. Sefiri
Sent: 03 October 2006 02:00 PM
To: User
questions and discussions about OTRS.org
Subject: RE: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Yes, all the customer emails are their
customerID
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for customers to get
notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they
receive a mail when you use 'Compose an answer' ?
If Yes,
did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I
have trying both options but still customers don?t get mails. How long will it
take to send an email?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or
modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
___
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[otrs] notification
Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: Réf. : [otrs] notification
I have trying both options but still customers
dont get mails. How long will it take to send an email?
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User
questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes, it's possible.
You have to check in theadmin module at
Ticket::Frontend::NoteTypes
or modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After that, when you close a ticketthe customer will
receive a mail or not
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
= http://www.otrs.com/
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Archive: http://lists.otrs.org/pipermail/otrs
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Support orr consulting for your OTRS system?
= http://www.otrs.com/
RE: Réf. : RE: Réf. : [otrs] notificat ion
When I close a ticket I choose the CLOSE
link and put in the solution/comment in the note-text field. The default
note-type is note-internal. I tested now using note-external and it still does
not send notifications to customers.
Should the note-type be external or
internal for customers to get notifications?
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they receive a mail when you use 'Compose an answer' ?
If Yes, did youchoose External Note when closing the
ticket ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I have trying both options but still customers don?t get mails. How
long will it take to send an email?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or
modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
___
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Archive: http://lists.otrs.org/pipermail/otrs
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= http://www.otrs.com/
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RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Yes, all the customer emails are their
customerID
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 01:52 PM
To: User
questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : RE:
Réf. : [otrs] notification
Definitively : external
Have your customers a email adress in the system ?
[EMAIL PROTECTED]
a écrit : -
Pour : User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M. Sefiri
[EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:33PM
Objet : RE: Réf. : RE: Réf. : [otrs] notification
When I close a ticket I choose the CLOSE link and put in the
solution/comment in the note-text field. The default note-type is
note-internal. I tested now using note-external and it still does not send
notifications to customers.
Should the note-type be external or internal for customers to get
notifications?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 12:05 PM
To: User questions and discussions about OTRS.org
Subject: Réf. : RE: Réf. : [otrs]
notification
Do they
receive a mail when you use 'Compose an answer' ?
If Yes,
did youchoose External Note when closing the ticket ?
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and
discussions about OTRS.org otrs@otrs.org
De : Mamakwa M.
Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 12:02PM
Objet : RE: Réf. : [otrs] notification
I have trying both options but still customers don?t get mails. How
long will it take to send an email?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Sent: 03 October 2006 10:38 AM
To: User questions and discussions about OTRS.org
Subject: Réf. : [otrs]
notification
Yes,
it's possible.
You have
to check in theadmin module at Ticket::Frontend::NoteTypes
or
modify the config.pm file adding the followings :
$Self-{DefaultNoteTypes} = {
'note-internal' = 1,
'note-external' = 1,
'note-report' = 1,
};
After
that, when you close a ticketthe customer will receive a mail or not
[EMAIL PROTECTED] a écrit : -
Pour :
User questions and discussions about OTRS.org
otrs@otrs.org
De : Mamakwa M. Sefiri [EMAIL PROTECTED]
Envoyé par : [EMAIL PROTECTED]
Date : 03/10/2006 09:15AM
Objet : [otrs] notification
Good day
I am trying
to activate notifications to customer, need the system to send notifications to
customers when their calls have been closed.
I have read
the manual no genericagent but it is not clear to me.
Please
advice
Mamakwa
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[otrs] RE: spam
Title: otrs Digest, Vol 38, Issue 42 Thanks Phil for the advice. On Sysconfig I have added I-Mail-Spam-Revdns and I have also put the Match and Set values as advised, but still it does no work. From: Phil Morris [mailto:[EMAIL PROTECTED] On Behalf Of Phil Morris Sent: 27 September 2006 11:04 AM To: otrs@otrs.org Subject: RE: spam I've had some fun with this lately. We changed ISP and they use Imail and their premium mail filter. I had to add the relevant tags into the SysConfig in OTRS to be able to pick them up in the postmaster filter screen. Also they were case sensitive, but once this was done filters such as: Match: I-Mail-Spam-Revdns = .* Set: X-OTRS-QUEUE = Junk Set X-OTRS-STATE = closed successful worked nicely. Apologise that this list is in uppercase after mentioning the case sensitivity, but here are the tags I was given: X-IMAIL-SPAM-ADDRBL X-IMAIL-SPAM-DNSBL X-IMAIL-SPAM-HELOBL X-IMAIL-SPAM-HELODOMAIN X-IMAIL-SPAM-INVALIDFROM X-IMAIL-SPAM-IP4R X-IMAIL-SPAM-STATISTICS X-IMAIL-SPAM-RHSBL X-IMAIL-SPAM-PHRASE X-IMAIL-SPAM-VALFROM X-IMAIL-SPAM-VALREVDNS X-IMAIL-SPAM-VALHELO X-IMAIL-SPAM-URL-DBL X-IMail-SPAM-Premium X-IMail-SPAM-SPF-None X-IMail-SPAM-SPF-Fail X-IMail-SPAM-SPF-Softfail And you have a SMTP gateway tagging this? Something like SpamAssasin or the likes? On 9/26/06 8:13 AM, Mamakwa M. Sefiri [EMAIL PROTECTED] wrote: I have set the Match for Heater 1 to X-Spam-Flag: and the Value to Yes, and se the Set header 1 to X-OTRS-Queue: and value to Junk From: Mamakwa M. Sefiri Sent: 26 September 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: [otrs] spam I have setup the PostMaster Filter to send spam email to the junk queue, and it does not work. Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] spam
I have setup the PostMaster Filter to send spam email to the junk queue, and it does not work. Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs] spam
I have set the Match for Heater 1 to X-Spam-Flag: and the Value to Yes, and se the Set header 1 to X-OTRS-Queue: and value to Junk From: Mamakwa M. Sefiri Sent: 26 September 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: [otrs] spam I have setup the PostMaster Filter to send spam email to the junk queue, and it does not work. Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Ticket Supervisor and Ticket Watcher
I would also want to know more regarding this issue, do I just put the
line in /opt/otrs/Kernel/Config.pm, and how would the system know who
are the ticket supervisor
-Original Message-
From: Marc Petitmermet [mailto:[EMAIL PROTECTED]
Sent: 30 August 2006 03:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Ticket Supervisor and Ticket Watcher
I would like to know if anyone has implemented this functionality
in the new beta and if you can then tell me how to go about
implementing it.
enable TicketWatcher: in /opt/otrs/Kernel/Config.pm add the following
line:
$Self-{'Ticket::Watcher'} = '1';
Regards,
Marc
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[otrs] where can find the OTRS inventory manual for Asset Auditing?
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FW: [otrs] FW: TicketID
I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] FW: TicketID
The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and how do I clean /var/log/messages? Do I just delete or I need to save the elsewhere first. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 02:09 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID And what do you see in OTRS log? I dont know where/how you are logging perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, Ive seen that as a problem in the past From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] FW: TicketID
Thanks, I saw where my problem was. I commented out the priority option on the New Ticket window and the system did not like it, and now I have put it back. thanks From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 02:37 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID I wouldnt just delete the messages file, youll need to look at it in order to determine why you are having this problem (cat ,more or tail /var/log/messages). From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 8:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and how do I clean /var/log/messages? Do I just delete or I need to save the elsewhere first. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 02:09 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID And what do you see in OTRS log? I dont know where/how you are logging perhaps /var/log/messages? You might want to check your /var partition to see if it is full too, Ive seen that as a problem in the past From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there? This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Search on FAQ
I have added FAQ as an Agent, 20 of them and now all Customers cant search on FAQ. Can someone please help me. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Customer Users - Groups Management
Good day I need to update the Customer Users - Groups Management ffrom the Active Directory. Please help Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs] Customer Ticket(My Tickets)
I have few problems The system shows nothing on My tickets when Customer are logged in. The system does not send Customers notifications when their calls are closed. When I search on FAQ the system gives nothing, this happens only when I am logged in as a Customer. Thanks From: Mamakwa M. Sefiri Sent: 19 July 2006 10:47 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] Customer Ticket(My Tickets) I desperately on help on this one, I just need clue on how to fix the problem below From: Mamakwa M. Sefiri Sent: 17 July 2006 11:27 AM To: User questions and discussions about OTRS.org Subject: [otrs] Customer Ticket(My Tickets) Good day I realized this morning that customer cant see their logged tickets on My Tickets. I can see all the tickets that I have logged when I have logged in as a Customer. I have tried to log in as 4 different customers and there was nothing on My Tickets. Please advice Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs] Customer Ticket(My Tickets)
I desperately on help on this one, I just need clue on how to fix the problem below From: Mamakwa M. Sefiri Sent: 17 July 2006 11:27 AM To: User questions and discussions about OTRS.org Subject: [otrs] Customer Ticket(My Tickets) Good day I realized this morning that customer cant see their logged tickets on My Tickets. I can see all the tickets that I have logged when I have logged in as a Customer. I have tried to log in as 4 different customers and there was nothing on My Tickets. Please advice Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Customer Ticket(My Tickets)
Good day I realized this morning that customer cant see their logged tickets on My Tickets. I can see all the tickets that I have logged when I have logged in as a Customer. I have tried to log in as 4 different customers and there was nothing on My Tickets. Please advice Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs]Search on FAQ
Please help; I removed the language and category options on the search window. Could this have any effect on the search option not working? I can search when I am logged in as an Agent but not when I am logged in as a Customer Please advice. From: Mamakwa M. Sefiri Sent: 12 July 2006 10:14 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs]Search on FAQ I have put in FAQ on the OTRS on when I try to search it does not give any results Please advise From: Mamakwa M. Sefiri Sent: 10 July 2006 04:10 PM To: User questions and discussions about OTRS.org Subject: [otrs] FAQ Please advice, I cant search on FAQ Thanks MAmakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs]Search on FAQ
I have put in FAQ on the OTRS on when I try to search it does not give any results Please advise From: Mamakwa M. Sefiri Sent: 10 July 2006 04:10 PM To: User questions and discussions about OTRS.org Subject: [otrs] FAQ Please advice, I cant search on FAQ Thanks MAmakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] FAQ
Please advice, I cant search on FAQ Thanks MAmakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Backup
Can some please advise me, I need to do backup on the system and I do not know how or where to start. I tried using the OTRS backup, the backup.pl but it does not work please help me Thanks -Original Message- From: Mamakwa M. Sefiri Sent: 19 May 2006 08:46 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Backup Yes I did -Original Message- From: Richard Hinkamp - BeSite [mailto:[EMAIL PROTECTED] Sent: 19 May 2006 08:12 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Backup So did you create /backup? (not /opt/otrs/scripts/backup!) Richard Mamakwa M. Sefiri wrote: I am running otrs on SUSE Linux. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
FW: [otrs] Active Directory
Title: Re: [otrs] Active Directory Can some one please help me, how can I disable the Customer User Management. I am trying to sort the problem below. Thanks From: Mamakwa M. Sefiri Sent: 23 June 2006 08:06 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Active Directory One of my customers who joined our organization last week tried to log in yesterday and today, and this is the error that she gets Login failed! Your username or password was entered incorrectly. I have checked on the Customer User Management her details are not there. From: Andy Lubel [mailto:[EMAIL PROTECTED] Sent: 22 June 2006 04:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Active Directory They need to log in. On 6/22/06 8:40 AM, Mamakwa M. Sefiri [EMAIL PROTECTED] wrote: I have activated the Customer User Groups Management some time ago, and it works fine, but the problem is it does not automatically update itself. I have added new Customer on our Active Directory and the do not appear on Customer User Groups Management. Please advise. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Active directory
One of my customers who joined our organization last week tried to log in yesterday and today, and this is the error that she gets Login failed! Your username or password was entered incorrectly. I have checked on the Customer User Management her details are not there. The system does not pick up changes made on the active directory. Please advice thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
RE: [otrs] Active Directory
Title: Re: [otrs] Active Directory One of my customers who joined our organization last week tried to log in yesterday and today, and this is the error that she gets Login failed! Your username or password was entered incorrectly. I have checked on the Customer User Management her details are not there. From: Andy Lubel [mailto:[EMAIL PROTECTED] Sent: 22 June 2006 04:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Active Directory They need to log in. On 6/22/06 8:40 AM, Mamakwa M. Sefiri [EMAIL PROTECTED] wrote: I have activated the Customer User Groups Management some time ago, and it works fine, but the problem is it does not automatically update itself. I have added new Customer on our Active Directory and the do not appear on Customer User Groups Management. Please advise. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Calender
Is it possible to give Customers permission to the calendar, I have it installed thon the system? Please advice ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Calendar
Is it possible to give Customers permission to the calendar, I have it installed thon the system? Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Crystal Reports
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[otrs] sorting tickets
Please I need help sorting tickets on the otrs according to received date Please advice Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Company Ticket
Please advise. I need to remove the Company Ticket link on the Customer window, I have searched on all the Customer .dlt forms and could not find anything. thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Reports an Agents
I am using the OTRS helpdesk and I assign tickets to deferent Agents, Is it possible to produce reports on deferent Agent every month end. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
[otrs] Report per Agent
I am using the OTRS helpdesk and I assign tickects to defferent Agents, Is it possible to create a report an Agent. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] login
Is it possible to make the system recognize the Customer and Agent login details whenever they login, only if they have login before on the system. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Backup
I am running otrs on SUSE Linux. -Original Message- From: Jurgen de Wijs [mailto:[EMAIL PROTECTED] Sent: 18 May 2006 09:10 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Backup Mamakwa M. Sefiri schreef: I have create a folder /backup under opt/otrs/sripts and it still gives me the error. Are you running OTRS on a Debian system by any chance? There is an error in the backup script as it is shipped with the Debian package. If you run Debian let me know. I can explain how to fix it. Regards, Jurgen de Wijs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Backup
Yes I did -Original Message- From: Richard Hinkamp - BeSite [mailto:[EMAIL PROTECTED] Sent: 19 May 2006 08:12 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Backup So did you create /backup? (not /opt/otrs/scripts/backup!) Richard Mamakwa M. Sefiri wrote: I am running otrs on SUSE Linux. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Backup
I am want to do backups the system everyday I read the manual on how to back and when I run this command line ./backup.pl -d /backup/ I get an error directory:/backup Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Backup
I have create a folder /backup under opt/otrs/sripts and it still gives me the error. -Original Message- From: Nils Breunese (Lemonbit Internet) [mailto:[EMAIL PROTECTED] Sent: 18 May 2006 11:29 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Backup Mamakwa M. Sefiri wrote: I am want to do backups the system everyday I read the manual on how to back and when I run this command line ./backup.pl -d /backup/ I get an error directory:/backup Did you create /backup? I guess not. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Customer and Compay ticket
Can someone please explain to me the difference between Customer and Company tickets Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] funny charectors
Is there other chatset that I can use besides 'iso-8859-1' and 'utf-8'. I tried
this two variables the both does not work
-Original Message-
From: Nils Breunese (Lemonbit Internet) [mailto:[EMAIL PROTECTED]
Sent: 15 May 2006 01:02 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] funny charectors
Mamakwa M. Sefiri wrote:
I am getting funny characters on the emails send to the system.
I have put in $self -{'DefaultChatset'}; in Config.pm, I thought
the problem will be solved.
It is DefaultCharset and you have to give the variable a value. I
have this set:
$Self-{DefaultCharset} = 'iso-8859-1';
Instead of iso-8859-1 you can set the charset you need.
Nils Breunese.___
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[otrs] funny charectors
I am getting funny characters on the emails send to the
system.
I have put in $self -{DefaultChatset}; in
Config.pm, I thought the problem will be solved.
Can someone please advice?
Thanks
Mamakwa
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RE: [otrs] funny charectors
I tried both
$Self-{DefaultCharset} = 'iso-8859-1';
$Self-{DefaultCharset} = 'utf-8';
once at a time bit it does not work
-Original Message-
From: Nils Breunese (Lemonbit Internet) [mailto:[EMAIL PROTECTED]
Sent: 15 May 2006 01:02 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] funny charectors
Mamakwa M. Sefiri wrote:
I am getting funny characters on the emails send to the system.
I have put in $self -{'DefaultChatset'}; in Config.pm, I thought
the problem will be solved.
It is DefaultCharset and you have to give the variable a value. I
have this set:
$Self-{DefaultCharset} = 'iso-8859-1';
Instead of iso-8859-1 you can set the charset you need.
Nils Breunese.___
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[otrs] queue
Can someone tell me where on the system does it reads
$Self-{'CustomerPanelOwnSelection'} = {
'Misc' = 'Second Queue',
'Junk' = 'First Queue'
};
I want to change the Queues, witch the Customer can select
in the Customer-Interface. I want to change the queues
Thanks
Mamakwa
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[otrs] FW: Queues on New Ticket
I have managed to put in the relevant queues
in the New Tickect window and I tried to put the third queue but it did not
allow me to, this is what I have put in
$Self- {'CustomerPanelOwnSelection'}
= {
'Second Queue' = Helpdesk
'First Queue' = Business Support
};
And I get the error below
Error: Need TicketID!
Comment:
Traceback: ERROR:
OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Tue May 9 09:45:52 2006
Message: Need TicketID!
Traceback (17212):
Module:
Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84
Module: Kernel::Modules::CustomerTicketMessage::Run
(v1.3) Line: 311
Module:
Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler
(v) Line: 47
Module: (eval) (v1.36) Line:
203
Module:
ModPerl::RegistryCooker::run (v1.36) Line: 203
Module:
ModPerl::RegistryCooker::default_handler (v1.36) Line: 169
Module:
ModPerl::Registry::handler (v1.99) Line: 30
From: Mamakwa M. Sefiri
Sent: 08 May 2006 12:25 PM
To: 'User questions and
discussions about OTRS.org'
Subject: Queues on New Ticket
Is it possible to show the queues on the TO field, on the
new ticket window. I tried to find clues on the manual.
Thanks
Mamakwa
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[otrs] Queues on New Ticket
Is it possible to show the queues on the TO field, on the new ticket window. I tried to find clues on the manual. Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Generic Agent
Can someone please explain how generic agent works, I have read the manual but it is still not clear to me. thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Generic Agent
I just want to understand so that I know when and how to use it. -Original Message- From: Richard Hinkamp - BeSite [mailto:[EMAIL PROTECTED] Sent: 08 May 2006 01:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic Agent Can someone please explain how generic agent works, I have read the manual but it is still not clear to me. What is not clear? What do you want to do with it? Be a little more specific in your questions please. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Date on tickects
Is it possible to make the Date field to appear on the ticket? Please advice Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Emails to remain in the inbox
Is it possible to retain all the emails that are send to inbox that the otrs reads. I want the cron to read the emails and send a copy of the email to to otrs. At the moment it seems as if it flushes the emails from the inbox to the otrs Please advise Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] FW: Date on tickects and funny symbols
I need advise, I am getting funny charectors on the otrs, see below I would like to request if you can help me block someone#8217;semail address and block all incoming emails from him/ her. thanks From: Mamakwa M. Sefiri Sent: 04 May 2006 09:07 AM To: 'User questions and discussions about OTRS.org' Subject: Date on tickects Is it possible to make the Date field to appear on the ticket? Please advice Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] FW: sorting emails
Please someone advise, is it possible to sort the emails on the otrs by date received th From: Mamakwa M. Sefiri Sent: 03 May 2006 03:32 PM To: 'User questions and discussions about OTRS.org' Subject: srting emails Please I need help sorting tickets on the otrs according to the email that was send last( Received) like in outlook Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] srting emails
Please I need help sorting tickets on the otrs according to the email that was send last( Received) like in outlook Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] login
I am not sure what I did but after activating the CustomerGroupSupport I can not login on the LOG S CALL login window Please advise thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Customer User Management update button
Please help The update button under Customer User Management is not working it gives me the error below Please advise Error: Not supported for this module! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Tue May 2 11:08:16 2006 Message: Not supported for this module! Traceback (12388): Module: Kernel::System::CustomerUser::LDAP::CustomerUserUpdate (v1.24) Line: 370 Module: Kernel::System::CustomerUser::CustomerUserUpdate (v1.22) Line: 328 Module: Kernel::Modules::AdminCustomerUser::Run (v1.37 ) Line: 191 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 652 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Cron Jobs
Thanks, cronjobs are now running, but I
got an emails send to me from [EMAIL PROTECTED], please advise
Hi Mamakwa,
there is a new ticket in Business
Support!
[EMAIL PROTECTED] (Cron Daemon)
wrote:
snip
Error: Config.pm No value for
'Database::Type' in Config.pm found!
Error: Config.pm No value for
'Database::Type' in Config.pm found!
Error: Config.pm No value for
'Database::Limit' in Config.pm found!
Error: Config.pm No value for
'Database::DirectBlob' in Config.pm found!
Error: Config.pm No value for
'Database::Attribute' in Config.pm found!
Error: Config.pm No value for
'Database::QuoteSingle' in Config.pm
found!
Error: Config.pm No value for
'Database::QuoteBack' in Config.pm found!
DBI
connect('database=otrs;host=cheetah.nrf.ac.za;','otrs',...) failed:
Can't connect to MySQL server on
'cheetah.nrf.ac.za' (111) at
/opt/otrs/Kernel/System/DB.pm line
191
ERROR: OTRS-PM3-10 Perl: 5.8.7 OS:
linux Time: Fri Apr 28 10:40:02
2006
Message: Can't connect to MySQL
server on 'cheetah.nrf.ac.za' (111)
Traceback (27990):
snip
http://helpdesk.nrf.ac.za/otrs/index.pl?Action="">
Your OTRS Notification Master
From: Help Desk
[mailto:[EMAIL PROTECTED]
Sent: 26 April 2006 04:19 PM
To: User
questions and discussions about OTRS.org
Subject: Re: [otrs] Cron Jobs
Try:
$crontab -e -u otrs
or
$ su - otrs
$ crontab -e
--
Downtown Help Desk
System Administrator
- Original Message -
From: Mamakwa M. Sefiri
To: User questions and
discussions about OTRS.org
Sent: Wednesday, April
26, 2006 10:13 AM
Subject: RE: [otrs] Cron
Jobs
When I run crontab l u otrs
I get an error that says no crontabs for
otrs
From: Mamakwa M. Sefiri
Sent: 26 April 2006 04:08 PM
To: User
questions and discussions about OTRS.org
Subject: [otrs] Cron Jobs
I also have problem about cron jobs. When I get to :
linux:/opt/otrs/bin# su otrs
linux:~/bin$ ./Cron.sh start
as instructed from the manual I get an error that I must run
the srip as an otrs user
please advise
Thanks
Mamakwa
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[otrs] FW: emails
I have avtivated CustomerGroupSupport, and
I still can not receive emails into the otrs.
Please advice
Thanks
Mamakwa
From: Mamakwa M.
Sefiri
Sent: 25 April 2006 03:13 PM
To: User questions and discussions
about OTRS.org
Subject: emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this
line
$Self-{'CustomerGroupSupport'} = '0'; in
Config.pm but it is not working, it works when I run cat ../doc/test-email-1.box|./PostMasterPOP3.pl
and I do not think I have to always do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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[otrs] confirmation
Good day First I would like to apologize for contacting you this way, I subscribed with User questions and discussions about OTRS.org yesterday and I send 3 emails so far with no reply. I please request that you confirm that you received those emails From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 26 April 2006 01:39 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Is it possible to purge all tickets and start newwithout losing the config? yes it is, search mailinglist for numbergenerator. the last given number is kept in a file that is named. aaargh dont remeber, search mailinglist. Li [EMAIL PROTECTED] schrieb am 26.04.2006 13:21:15: Is there a way to purge all tickets and restart the numbering? After testing I want to delete everything in the system except the queues,users (config) and restart the number. Additionally, is it possible to number from 1? We would like to have a simple incremental number 1,2,3, etc ... Thanks! Paul ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] FW: emails
I have run the PostmasterPOP3.pl using cat
../doc/test-email-1.box|./PostMasterPOP3 and I get the following error
Error: Config.pm no value for Database::Type
in Config.pm found
Error: Config.pm no value for
'Database::Type in Config.pm found
Error: Config.pm no value for 'Database::Limit
in Config.pm found
Error: Config.pm no value for 'Database::Attribute
in Config.pm found
Error: Config.pm no value for 'Database::QuoteSingle
in Config.pm found
Error: Config.pm no value for 'Database::QuoteBack
in Config.pm found
Please advise
thanks
From: Mamakwa M. Sefiri
Sent: 26 April 2006 12:36 PM
To: User questions and discussions
about OTRS.org
Subject: FW: emails
I have avtivated CustomerGroupSupport, and
I still can not receive emails into the otrs.
Please advice
Thanks
Mamakwa
From: Mamakwa M.
Sefiri
Sent: 25 April 2006 03:13 PM
To: User questions and discussions
about OTRS.org
Subject: emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this
line
$Self-{'CustomerGroupSupport'} = '0'; in Config.pm
but it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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[otrs] Cron Jobs
I also have problem about cron jobs. When I get to : linux:/opt/otrs/bin# su otrs linux:~/bin$ ./Cron.sh start as instructed from the manual I get an error that I must run the srip as an otrs user please advise Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] Cron Jobs
When I run crontab l u otrs I get an error that says no crontabs for otrs From: Mamakwa M. Sefiri Sent: 26 April 2006 04:08 PM To: User questions and discussions about OTRS.org Subject: [otrs] Cron Jobs I also have problem about cron jobs. When I get to : linux:/opt/otrs/bin# su otrs linux:~/bin$ ./Cron.sh start as instructed from the manual I get an error that I must run the srip as an otrs user please advise Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this line
$Self-{'CustomerGroupSupport'} = '0'; in Config.pm but
it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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[otrs] emails
Good day
Please can someone help me I am tying to get email onto
system, I tried activating the CustomerGroupSupport with this line
$Self-{'CustomerGroupSupport'} = '0'; in Config.pm but
it is not working, it works when I run cat
../doc/test-email-1.box|./PostMasterPOP3.pl and I do not think I have to always
do that to get emails onto the system.
I have Installed otrs2.0.4 on SUSE Linux
Thanks
Mamakwa
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