Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-13 Thread m1abrams

bluegaspode;554541 Wrote: 
 It's sooo depressing, that the community is able to help but not
 official support :(
 
 *sigh*

Not sure if I follow your statement correctly.  However in general
active enthusiastic users of a product will most likely be able to act
better for support than an official support person who is paid for by
the company.  This is not just for this product but for many products,
this is why SlimDevices has this forum because they know that it works
as a good support system.

The reason many people will post saying this is not Official is when
the person needs something that the community can not offer such as
repair, replacement, or general complaint against the company.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-12 Thread Phil Leigh

RoseRedd;554250 Wrote: 
 Thanks for your response.  We are using 7.5.0 and we were using the
 setting automatic update and suddenly about 1-2 months ago, it stopped
 playing most of our music and would just time out.  I know one file we
 are trying to play is an mpeg-4.  I have a lot of these files and my
 Squeezebox definitely used to play them. If not, I would never have
 used this system in the first place.  When I try to play these files it
 say Problem: can't open file:... I am using a mac with operating system
 10.5.8. I can't think of any more information. Thanks.

The mpeg-4 problem you have is almost certainly fixed if you install
the latest version of 7.5.1 from here:
http://downloads.slimdevices.com/nightly/?ver=7.5


-- 
Phil Leigh

You want to see the signal path BEFORE it gets onto a CD/vinyl...it
ain't what you'd call minimal...
Touch(wired/XP) - TACT 2.2X (Linear PSU) + Good Vibrations S/W - MF
Triplethreat(Audiocom full mods) - Linn 5103 - Aktiv 5.1 system (6x
LK140's, ESPEK/TRIKAN/KATAN/SEIZMIK 10.5), Townsend Supertweeters, Blue
Jeans Digital,Kimber Speaker  Chord Interconnect cables
Kitchen Boom, Outdoors: SB Radio

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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-12 Thread toby10

radikon,

Have you tried contacting WD about accessing the power management
settings on the HD itself?  Seems that is where the problem likely
resides.

As for using a laptop with SB players, something just can't be correct
with your setup.  Like you I use a laptop to run SBS, remove laptop for
biz trips, when back home my SB players connect right to that instance
of SBS without issue.  I've never had to reinstall SBS just to get
players connected to SBS.  That said, there are two differences in your
setup vs my setup which may be contributing factors to your issues:
-  I don't own a Duet, you do
-  I have only one router, you have multiple routers


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-12 Thread RoseRedd

Thanks so much. It worked like a charm. I am now enjoying the rest of my
music!
Cheers-Jody


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-12 Thread Mnyb

For you with an external drive usb or network drive.

Note that the drive has to be mounted to the OS before squeezeboxserver
is started !! If sbs is started and the drive with the music is not
attached it's going to assume that the music location is no longer
valid and erase the db etc and you have to scan again.


-- 
Mnyb


Main hifi: Touch + CIA PS +MeridianG68J and assorted amps SiriuS,
Classe'Primare and Dynadio speakers (including a pair of Contour 4 )
Bedroom/Office: Boom
Kitchen: SB3 + powered Fostex PM0.4
Miscellaneous use: Radio (with battery)
I use a Controller various ir-remotes and a Eee-PC with squeezeplay to
control this

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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-11 Thread aubuti

notwired;553943 Wrote: 
 What about this line from their website?
 
 A compact all-in-one network music player and alarm that lets you rock
 the house with the digital music on your computer and the Internet.
 
 Maybe to you all-in-one implies that you need to run a separate
 server but to me it implies just the opposite.
Uh duh... in this case all-in-one means it has a built-in amp and
speakers. You have a valid complaint about the alarm not working with
mysb.com, but your interpretation of all-in-one is just bs,
especially considering it mentions digital music on your computer in
the very same sentence.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-11 Thread RoseRedd

I cannot play most of my music.  It say the file can't open. I called
the support group and they took me through a bunch of useless steps
before telling me that the new upgrade won't allow me to play mp4s and
other types of files (which is most of my music!).  They said to
convert my files (I don't have 40 free hours to do this) but a few that
I tried it on don't work.  Why can't they revert back to the old version
that could play music???  I can't figure out how to download 7.4.2
instead.  I am mad.  I am thinking about Sonos instead.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-11 Thread garym

If you are here to vent, mission accomplished. But if you'd like help
you should provide details on your system, server, types of files,
error messages, etc. Most problems can be solved but it does require a
systematic approach. 

And no version of SbS has ever played DRM files purchased from iTunes.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-11 Thread RoseRedd

Thanks for your response.  We are using 7.5.0 and we were using the
setting automatic update and suddenly about 1-2 months ago, it stopped
playing most of our music and would just time out.  I know one file we
are trying to play is an mpeg-4.  I have a lot of these files and my
Squeezebox definitely used to play them. If not, I would never have
used this system in the first place.  When I try to play these files it
say Problem: can't open file:... I am using a mac with operating system
10.5.8. I can't think of any more information. Thanks.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-11 Thread radikon

I thought I was technically challenged as I now enter my third year
non-stop effort of debugging (er testing) this duet controller/slim
devices/squeezebox server/player prototype for Logitech.  Now I see
that a veteran IT professional doesn’t “get it” either!  Albeit his
issues are with the radio portion, I too am flabbergasted that Logitech
deemed this a consumer hardened product….it’s great for techies who get
their skirts blown up by figuring out how to make something with
multiple failure “opportunities” function, but robust it is not.  I’m
not a newbie at home network stuff as I’ve set up print servers, have
two wireless routers in my home daisy chained, 3 computers networked on
them, etc.  All that stuff works great.  Given that and the fact the
folks like JonInAtl have issues too suggests that indeed the product is
lame.  If you planned to actually have a hassle free way of listening to
music with this beast…beware!

Don’t get me wrong; I’ve had my system working and working well for
time periods of maybe up to a month or so.  Then “something” happens
and nothing works….the little circle spins around for ever on the
controller….never telling me what it’s looking for or what it can’t do;
libraries that are mysteriously no longer configured in the
“Information” tab of the Squeezebox Server GUI; libraries that won’t
even scan anymore unless the server software is re-installed; can’t
connect to server messages; batteries that wouldn’t hold a charge
longer than 10 mins (yes, Logitech sent me a new one after contacting
them…but why was it ever an issue to begin with?); can’t access
library, can’t, can’t, can’t or won’t, won’t, won’t.  And forget the
wireless setup to the player; employing an Ethernet cable thru my attic
2 years ago fixed a lot of stuff and allowed the new vista of problems
to fully blossom.

My setup?

A Dell M4400 laptop as my server (I had a Dell 1150 before with the
same problem set I have now) with 250 Gb (flac  mp3) of  music stored
on an external Western Digital Mybook 500 Gb hard drive connected via
USB 2.0.  I run Windows XP; the Duet has software version 7.5.0 r8673;
the SBS software is v 7.5.0 –r30464.  No, I can’t believe it’s a
software level issue…I’ve been thru multiple software upgrades…usually
they only make things worse.  Connection of the router to the player is
via Ethernet as is connection of the laptop to the router. Yes, the
Mybook has a script built into it that shuts it down after a certain
amount of time.  Yes, I think this is my current problem because
squeeze box server can’t wake it up.  Sometimes even Windows Explorer
can’t wake it up but usually it can.  No, I don’t know how to prevent
the MyBook from powering down.  No, you can’t manage the power down via
the “Power Options” in Widows XP…that is already set to “Never” turn off
hard disks.  No, I don’t want to put all my music on the internal drive
of the laptop because of space limitations. Yes, I leave my laptop
powered on all the time when it’s at home (because of Squeezebox). 
Yes, I occasionally unplug my laptop from the external drive and take
it somewhere….it’s a laptop.  Yes, the external drive appears to map
back to the original drive letter “E” when I plug the laptop back into
my home peripherals.  I can always get things working again by either
running the factory setup on the Duet and/or by reinstalling the server
software and rescanning….about a 30 minute procedure…but that’s a lot to
do when you just want to chill to some tunes after coming home;
shuffling CD’s around is easier or plugging in my MP3 player. Yes, I’m
fond of semi-colons.

If anyone has any tips on this situation I’d be very appreciative of
your help.  I’ll even commit Logitech to compensating you for your
time.  Best wishes  Thanks to JonInAtl and the thousands of other
frustrated users in recognition of their millions of un-compensated,
GDP draining man-hours spent on this product.


-- 
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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-10 Thread notwired

albright;553882 Wrote: 
 Why am I not surprised?
 
 shut you up for while though, didn't it
 (mission accomplished)

I would be shocked (and actually a little flattered) if my complaining
here about Logitech was even noticed by them. To them I'm just another
sucker they took over $200 from by misrepresenting their product.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-10 Thread diannabill

notwired;553943 Wrote: 
 What about this line from their website?
 
 
 A compact all-in-one network music player and alarm that lets you rock
 the house with the digital music on your computer and the Internet.

I don't have any problems at all with these complaints on this forum. 
Makes for interesting reading.  

But consider this--one of these days, maybe you'll get like me and
won't even need an alarm to wake up at the ungodly hour of 4:30 am!!! 
Just wait it out.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-06 Thread Sakkerju

bluegaspode;552649 Wrote: 
 Good to hear.

Actually, I hate my working Squeezebox alarm every morning...


-- 
Sakkerju

Squeezebox Server-7.5.0 SSODS *** Squeezebox Radio - Touch -
Controller *** WD TV Live Media Player
Synology DS209+II - DSM 2.3-1141 - WD Caviar WD20EARS 2TB (RAID1) ***
Linksys WRT320N 1Gb
Denon PMA1500ae (analog)*** Kef iQ7 S.E *** Denon DVD DBP1610 (blu-ray)
***

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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-05 Thread gweempose

Howard Passman;552574 Wrote: 
 
 
 Once again statically addressing the device is a pain in the patooey
 for those of us who don't use DHCP ...Out of curiosity, why aren't you 
 running a DHCP server on your network?


-- 
gweempose

2 Squeezebox Receivers
1 Squeezebox Classic
1 Squeezebox Boom
1 Squeezebox Radio
3 Squeezebox Controllers
1 iPod touch w/ iPeng

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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-03 Thread Tartifless

Howard Passman;552574 Wrote: 
 I haven't been around lately because after a while I got everything
 working just fine and left it that way.  I wasn't looking for an
 extended family when I bought my first Duet, but the darn thing almost
 drove me crazy for a while.  And then I got into all the plug-ins and
 on and on.  I ended up with a bunch of SB's right up to the Transporter
 and really love em all, but once I got it working, including the SBC as
 a player, then I quit the game.  I was interested in the Radio because
 it was something I thought would be useful long before it came out. 
 However I resisted because I was happy running on 7.3 and didn't want
 to ruin my care free experience.
 
 Recently a friend expressed interest in the radio.  He is not
 techinical at all and doesn't want to be. So I thought it might be a
 good time to try the Radio hooked up to a seperate server running the
 latest Squeeze Server software. 
 
 The Radio seems to work fine after ones nights use (except the darn
 auto-brightness feature), but I would never reccommend it to anyone
 other than a techie or someone with time on their hands and no where to
 be in the morning when the alarm fails :-)(It is a stated feature and
 should work.  The car analogy is very valid). For my purpose, it will
 be fine.  I want something quick and easy to take outside that I don't
 have to plug in.  Of course as it is I still have to plug it in because
 Logitech will never be any better at planning than they are at
 designing. They remind me of Nikon and anyone who shoots knows exactly
 what I'm saying.
 
 One surprise was statically addressing the Radio.  I thought when the
 Boom came out that Logitech had actually learned a lesson from the SBR,
 but that isn't the case.  Once again statically adddressing the device
 is a pain in the patooey for those of us who don't use DHCP. Thank the
 gods for Christian Erpelding and his SqueezeConfig software that runs
 on my Droid.  Makes things a bit easier.  Logitech should be so
 helpful.
 
 So, all in all I guess Logitech sold one more Radio, but not two or
 three or however many people ask me about the little box sitting on my
 table outside playing it's little heart out.  Or I may decide running
 two servers to be silly and send it back.  Either way I guess I'll be
 watching this forum for a little while and then after everything works
 well again I'll  go back in to my happy music listening bliss.

Hello,
I am running 2 SB Radios and 1 duet with the latest 7.5.1 SBS server on
WHS and everything works fine concerning the alarm, every morning I have
my local playlist running fine for more then 3 weeks now !
Before that I had issues, to fix everything I had to:
- Uninstall SBS server previous version
- clean all cache
- Make sure my server is not running downloads or computer backup task
at alarm clock time
- Reinstall SBS latest version
- Uninstall all crappy plugins that are installed by default

Now everything works like a charm: quick and reliable.

But I agree, until being almost a tech, this is not possible for the
average user ! A shame !


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-03 Thread Sakkerju

For the record:

I use my Squeezebox Radio as a wake-up radio every morning. Combined
with a dedicated SqueezeBox Server running on my NAS.
Fairly basic it runs a single alarm schedeled for every day.

After 3 months, no problems with that.


-- 
Sakkerju

Squeezebox Server-7.5.0 SSODS *** Squeezebox Radio - Touch -
Controller *** WD TV Live Media Player
Synology DS209+II - DSM 2.3-1141 - WD Caviar WD20EARS 2TB (RAID1) ***
Linksys WRT320N 1Gb
Denon PMA1500ae (analog)*** Kef iQ7 S.E *** Denon DVD DBP1610 (blu-ray)
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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-03 Thread bluegaspode

Tartifless;552593 Wrote: 
 Hello,
 I am running 2 SB Radios and 1 duet with the latest 7.5.1 SBS server on
 WHS and everything works fine concerning the alarm, every morning I have
 my local playlist running fine for more then 3 weeks now !
 

Good to hear.


-- 
bluegaspode

1x SB-Controller+Receiver (Duet), 1xSB-Boom. 1xSB-Radio
Server (7.4.1) running on SheevaPlug (Ubuntu) with attached Western
Digital MyBook Essential.
Secondary 7.4 Server on Debianized Buffalo Linkstation LS-CHL.

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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-03 Thread m1abrams

Sakkerju;552614 Wrote: 
 For the record:
 
 I use my Squeezebox Radio as a wake-up radio every morning. Combined
 with a dedicated SqueezeBox Server running on my NAS.
 Fairly basic it runs a single alarm schedeled for every day.
 
 After 3 months, no problems with that.

Funny I have similar experience with my Radio too except mine has woken
me up perfectly every morning to a local playlist for the past 6 months
:)


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-06-03 Thread ciarmer

Perhaps we are the verge of some progress toward a solution to the
firmware issue. I emailed tech support with the following message on
May 14:

You need to fix the firmware version 7.5 quick. Very bad situation
with owners. It must be affecting your sales. You should review the
forum posts, review the posts left on your support site. 
Not sure why it is taking so long to respond to some very serious
issues.

After a few back and forths, today I received the following:

Hi xxx 

My latest meeting with Engineering left me with the impression that the
software should be ready for release this coming Monday. Whether or not
that means we'll be releasing it Monday, I cannot say, but it should be
finished its testing phase by then. I would say very soon. 

Regards,
T.
Escalation Supervisor
Logitech Squeezebox 
Phone: +1-877-887-8889 (toll-free)
Phone: +1-646-454-3237 (international)


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-26 Thread bluegaspode

iPhone;550598 Wrote: 
 Not stirring the pot to much but lets get real. The SB Radio's main
 feature *-IS NOT-* that it is an alarm clock! Its called an SB Radio.
 Not an SB Radio Alarm Clock much less an SB Alarm Clock. 
I disagree.
Erland already explained why. 
Thankfully the alarm is working for me 99% correct and 1% with backup
alarm (when my internet is down).


-- 
bluegaspode

1x SB-Controller+Receiver (Duet), 1xSB-Boom. 1xSB-Radio
Server (7.4.1) running on SheevaPlug (Ubuntu) with attached Western
Digital MyBook Essential.
Secondary 7.4 Server on Debianized Buffalo Linkstation LS-CHL.

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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-26 Thread frb63

Thank you Brucegrr, Erland, Bluegaspode, PeterW and MPower for injecting
the right blend of understanding and pragmatism into this discussion. 

There's no question Logitech has screwed up this product, and there's
equally no question that ad nauseum complaining won't help them fix it
any faster. 

IPhone and EAP: I hope someday you buy a product outside your area of
expertise, based purely on marketing promises - maybe a car, or a
vacuum cleaner - and it fails to perform its basic functions. I hope
you go looking for answers and are told that of course everyone knows
you need to put in this aftermarket transmission and tweak the gear
ratios to get good performance. We've all done it, and this thing's a
champ - what's the big deal?


-- 
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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-26 Thread maggior

Wow.  I'm glad I opted for a Boom for our bedroom and didn't get a Radio
to replace my wife's alarm clock.

I have to agree that it's a pretty poor showing that a feature like
this can't be made to work reliably.  No, it's not a core feature, but
it's certainly not a hidden feature.  If this can't be made to work in
the advertised environment (mysb.com), then it shouldn't be a supported
feature at all.


-- 
maggior

Rich
-
Setup: 2 SB3s, 4 Booms, 1 Duet, 1 Receiver, 1 Touch.  SuSE 11.0 Server
running SqueezeBoxServer 7.5.0, MusicIP, and SqueezeSlave.  
Current library stats: 33,060 songs, 2,656 albums, 484 artists.
http://www.last.fm/user/maggior

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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-26 Thread bluegaspode

brucegrr;550771 Wrote: 
 Certainly Logitech is not the only one on the marketing hype. I bought a
 Samsung BD-P1600 blu-ray player over Christmas. 
That makes me remember that one and a half years ago a bough a Dell
laptop with blue-ray disk and HDMI-out just to realize that it just put
the video but not the sound over the HDMI cable. WTF ?
Dell Support was nice but told me, that they only can help with
hardware problems - software problems are handled by this payed premium
support ... which advertized for helping with your windows and word
installations ... didn't ever contact them.

So this was where I got totally fed up to return to the topic :D


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread notwired

eap;550372 Wrote: 
 Well all your problems would go away if you kept a computer running
 24/7.  Many people do.  It doesn't harm anything.  
 
 My wife and I use the alarm on the radio reliably (for about 6 months
 now).  The people who have the most issues use mysb.  I say, if you
 want to use the radio alarm, just run a computer 24/7.   Its not a big
 deal to do so --- some people make it seem like its the end of the
 world.  Frankly, with fios and cable speeds now, why would you want to
 wait to boot a computer.  I would leave my PC on 24/7 even without a
 squeezebox radio.

Then maybe Logitech should advertise it as an appliance that REQUIRES
you to run your own server on a separate computer in order to work.

Had I known that then I surely would not have spent a nickel on it.

Better a small appliance that needs a little power to run over a small
appliance and a computer on 24/7. I guess you aren't a huge fan of
conservation.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread 0xdeadbeef

It's so frustrating to always hear that just keep you PC running 24h a
day nonsense when you insist that the Radio simply doesn't work with
MYSB.
It's like telling someone with a wheelchair who insists to get a ramp
to reach the mall to simply buy his stuff somewhere else.
Now really: how can someone possible think that this same pointless
response is worth to be posted over and over and over and over again?


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread bluegaspode

Because some people might not know that there is a very reliable
alternative.

I don't want to defend Logitech for promising/advertising that it all
works reliable without your own server.

But just lets be pragmatic (from a user point of view) - what are your
options when you can't give back the device ?

1) demand from logitech to fix it and wait until you're blue in your
mind
2) sell it on ebay
3) make it working because most of the problems are not in the firmware
but because of this damn unreliable mysb.com server.

The forum can't help you with 1) or 2).
But it can help you with 3)

Yes this is not how its supposed to be when you buy a product. 
Still its your only chance make your freedom with your device now.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread brucegrr

0xdeadbeef;550415 Wrote: 
 It's so frustrating to always hear that just keep you PC running 24h a
 day nonsense when you insist that the Radio simply doesn't work with
 MYSB.
 It's like telling someone with a wheelchair who insists to get a ramp
 to reach the mall to simply buy his stuff somewhere else.
 Now really: how can someone possible think that this same pointless
 response is worth to be posted over and over and over and over again?

Using the server software fixes the problem in most cases. Yes, this in
NOT what you wanted to do. Bluegaspode pretty well sums up the options
you have.

Unless you give up and sell your radio you are going to have to wait
for Logitech to fix this. Yeah it is not fair, not right, false
advertising, etc, etc, etc.but it is what it is.

Since it is what it is...using the server software is the best,
temporary, most reliable fix.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread brucegrr

Just a statement of fact.

Your options are few. Sell the radio. Shelf the radio. Or live with it
as it is until it is fixed.

The forums are overrun with bitc*ing users upset with their radio. I am
quite willing to grant that their problems are legitimate. That said,
the bitc*ing fixes nothing. I, for one, get tired of reading it. 

Running the server software will likely fix the problem. Some users
don't want to do it. Fine. But, constantly complaining and griping
about it is not going to change anything. 

Personally, I find this forum much less friendly and enjoyable these
days. I try and help the users I can. But, no one is going to post a
magical fix for the problems people are having with the radio. Logitech
has to do that.
I have no doubt they are working on it. Those having a problem are just
doing to have to wait until it is fixed. Tough luck to be sure..but
that's just how it is.

Bruce


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread erland

brucegrr;550449 Wrote: 
 
 That said, the bitc*ing fixes nothing. I, for one, get tired of reading
 it. 
 
+1

I sometimes wish there was a Complaints section which I could
completly ignore.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread eap

notwired;550374 Wrote: 
 Then maybe Logitech should advertise it as an appliance that REQUIRES
 you to run your own server on a separate computer in order to work.
 
 Had I known that then I surely would not have spent a nickel on it.
 
 Better a small appliance that needs a little power to run over a small
 appliance and a computer on 24/7. I guess you aren't a huge fan of
 conservation.

You are not running a SERVER -- you are running some squeezebox
software on a home computer.  I think people hear server and think
they need to run a giant commercial type piece of hardware that sits in
a rack, with water chillers in the room and halon gas for fire
supression.  

Its some software that runs on a laptop or a PC or a macbook.  What's
the big deal?  If you have a monitor that turns off after 20 minutes,
the power consumption is too small to cry about.   Modern computers do
not need to be turned off -- EVER.  Set the monitor to go off when
inactive, the rest is not worth crying about -- unless you prefer to
complain about mysb.  

Wouldn't you rather have more local control, then have to 100% rely on
Logitech's servers?


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread eap

0xdeadbeef;550415 Wrote: 
 It's so frustrating to always hear that just keep you PC running 24h a
 day nonsense when you insist that the Radio simply doesn't work with
 MYSB.
 It's like telling someone with a wheelchair who insists to get a ramp
 to reach the mall to simply buy his stuff somewhere else.
 Now really: how can someone possible think that this same pointless
 response is worth to be posted over and over and over and over again?

Well I don't understand why someone who has legs that work would sit in
a wheelchair.  Those who insist on using MYSB exclusively are crippling
themselves for no good reason.  Who would want to rely 100% on
logitech's servers.  You have more control if you use squeezebox
software locally and the alarm is reliable.  End of story.

Is it that big a deal to keep a home computer on and run some
squeezebox software on it?


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread eap

0xdeadbeef;550438 Wrote: 
 Now this was helpful. Yeah, you know it wasn't.

What is your issue with using a home computer and some squeezebox
software?

Its not that big a deal.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread brucegrr

eap;550461 Wrote: 
 Well I don't understand why someone who has legs that work would sit in
 a wheelchair.  Those who insist on using MYSB exclusively are crippling
 themselves for no good reason.  Who would want to rely 100% on
 logitech's servers.  You have more control if you use squeezebox
 software locally and the alarm is reliable.  End of story.
 
 Is it that big a deal to keep a home computer on and run some
 squeezebox software on it?

While I agree with you, the radio is supposed to work using mysb.com. 
I guess there are a few users that have a router and no computer.  :) 
Though I am not sure how they set up their router.

Most everyone has a computer they can use for the squeezebox server
software. I have a computer in my office I leave on 24/7 (win 7) It is
the BEST solution. That said, there are some users who want to use the
radio for online music alone and so they use mysb.com.

Logitech bears some responsibility for how this product was advertised.


This is how Logitech advertises the radio:

bYour all-in-one Wi-Fi music player#8212;no computer, no clutter,
and no limits.

The compact Logitech Squeezebox Radio works with your Wi-Fi network to
stream a world of crystal-clear music to any room you want. Just plug
it in and turn the dial to connect to an underground rock station in
Amsterdam, talk show in Sydney, sports coverage from Boston or BBC news
from London. Discover millions of tracks from online services like
Last.fm and Pandora. With its built-in high-fidelity amplifier and
speakers, you'll enjoy room-filling sound#8212;all from a little music
player that fits easily on a corner of your kitchen counter, bedroom
night table, or desk in the den. /b

It clearly says NO COMPUTER. So the complaint that some people have is
valid.

Bruce


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread peterw

eap;550462 Wrote: 
 What is your issue with using a home computer and some squeezebox
 software?
 
 Its not that big a deal.

Stop. Just stop. Plenty of people have plenty of reasons (noise,
energy, WAF, cost of electricity, etc.) not to run a server 24x7, so
just stop, OK?


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread brucegrr

erland;550452 Wrote: 
 +1
 
 I sometimes wish there was a Complaints section which I could
 completely ignore.

+1000 :)

I allow for the fact that people get upset when they buy something and
it doesn't work as advertised. I understand their anger over
advertising that said one thing and then delivered something else.

But, once they ask for help and find out there is no fix at this
time...(and since this is a user forum not an official Logitech
support forum)the bitc*ing needs to stop. 

A free-for-all complaint section would certainly clear up a lot of the
posts in the forums.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread eap

peterw;550468 Wrote: 
 Stop. Just stop. Plenty of people have plenty of reasons (noise, energy,
 WAF, cost of electricity, etc.) not to run a server 24x7, so just stop,
 OK?

I think the reasons are overstated and not well-thought out (not to
mention people being scared by the word server -- hence I prefer to
call it running an application on your home computer):

1.  Noise: I have a large desktop PC. Its fans are not audible above
ambient background sounds from more than a foot or so away.  Most
modern computers are not particularly noisy anymore.  

2.  Energy/cost of electricity: As explained, these costs are typically
minimal as long as a monitor is set to sleep after a period of
inactivity.  It is not more green to have people using mysb
exclusively, thus requiring logitech to expand its energy use for a
commercial data center;

3.  WAF:  For the reasons above, WAF should not be a factor -- divorce
is an option too ;)


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread bluegaspode

peterw;550468 Wrote: 
 Stop. Just stop. Plenty of people have plenty of reasons (noise, energy,
 WAF, cost of electricity, etc.) not to run a server 24x7, so just stop,
 OK?
This little device called SheevaPlug mentioned somewhere else in this
forum (which has got very good support by the community here) doesn't
have any noise (no fans), doesn't consume much energy (3W on idle) and
has the best WAF I know of (its a plug, its sort of invisible - what
could have a better woman acceptance factor than invisible stuff?).

In the meantime my wifes even enjoys listening to Squeezeboxes (she of
course (!) complained a lot about the Logi-Stuff I bought). THAT's what
I call WAF.

I converted this plug also to being my new printserver - so I'm even
saving energy because I don't have to turn on the 'big' computer just
to print. 
It also acts as my NAS - and again I don't have to turn on my big
computer if I need access to some files from my laptop. 
And I even safed money compared to other solutions.

So yes - maybe you didn't want to spend 150$ more (SheevaPlug + HD). I
agree. 
But money is the only reason I accept for not having a 24x7 server that
could suit your needs in so many other good ways.
It might even take you one more weekend to set up. But than again -
your life will be at least a year longer if you just do it and stop
pushing your anger about logitech. Life's just not worth it.
And logitech for sure doesn't deserve shortening your life.

We get ripped off by big companies and their adverts all the time. But
at least with the Logi-devices I was able to help myself. 
All this of course shouldn't prevent you from giving bad amazon
reviews, write letters to review magazines and all that. 
Take your anger and use the channels that matters to higher management
!

But I think this forum is the least place where you should place your
complaints in my opinion. Here we talk about workarounds and try to
help to make the best of what we bought.
Here we are happy that people like erland put their life into giving us
all the stuff logitech isn't capable of (hope they as well push his
donate button regularly).

And for alarms: I think hoping that it will ever work with MySB.com is
too much. Apparently with their current architecture (communicating
with mysb.com at alarm time) all their sold devices run a coordinated
DenialOfService-Attack against their own servers. Each day. 
Sure you can wait for the big rearchitecture to come - but don't think
that it will be in less than six month (if they dare to do it at all).


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread notwired

eap;550462 Wrote: 
 What is your issue with using a home computer and some squeezebox
 software?
 
 Its not that big a deal.

We heard you the first time.

Ever heard of truth in advertising? Let me guess, you work in
marketing?

I wonder what a consumer reports type organization would think of
Logitech's practices. I'm fairly confident they would stand firmly on
my side of the fence.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread peterw

eap;550496 Wrote: 
 I think the reasons are overstated and not well-thought out 

Yes, the rest of us are idiots. We get it. Now will you please stop?


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread bluegaspode

notwired;550540 Wrote: 
 I wonder what a consumer reports type organization would think of
 Logitech's practices. I'm fairly confident they would stand firmly on
 my side of the fence.

Sure they will.
But it won't make your life happier.

Unfortunately you have to choose between being right in your arguments
(which you are) or jumping over this fence and getting happy (most of
the time ;) ) right now.

I always strive after happiness :D

Maybe the best one can get is a voucher from logitech if you complain
really hard (at the right channels).


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread 0xdeadbeef

Hell, this is so annoying. Why can't certain Squeezebox fans stop to
spam every thread that names the blatant bugs with their we know
better what you want attitude?

And heck, if Logitech ignores all the unhappy users and doesn't show
any interest in fixing the issues for such a long time, it's not very
surprising that customers use the forum to utter their frustration.
Telling them that they don't have a problem or that they should shut up
is not a very sensible approach. Finally fixing the issues after all
these months would effectively stop people from complaining though.

You would think that the Logitech  management finally realizes that the
number of complaints in the forum and in Amazon reviews simply reflects
the situation. And honestly, demanding to move all these threads to a
faraway complaints forum that can be easily ignored is a slap in the
face of everybody who bought a SB Radio because he believed in
Logitech's promises.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread mlsstl

brucegrr;550467 Wrote: 
 While I agree with you, the radio is supposed to work using mysb.com.  I
 guess there are a few users that have a router and no computer.  :) 
 Though I am not sure how they set up their router.

While not my situation, I do know several people who have a home router
to support their laptop. The laptop may go to work or school with one
person and leave others in the house computerless. MySB would let those
people continue to use the Radio in that situation. 

While I run a music server, I appreciate that, with the Radio in
particular, it'd be nice if Logitech could get MySB straightened out.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread mpower9

For people on this thread who refused to participate in bugzilla process
(http://bugs.slimdevices.com/show_bug.cgi?id=16170) and thereby be kept
up-to-date, this is the latest up-date from the Logitechs:

Alan Young  2010-05-25 01:23:14 PDT

Here is a status report for those monitoring this bug:

When 7.5.0 was released there was both new firmware for Squeezebox
Radio and new software on mysqueezebox.com. People started reporting
that their SB Radios stopped playing and many attributed this to
problems to the 7.5.0 firmware. It seems highly likely that the actual
cause was a bug introduced in to the mysqueezebox.com software. This
bug was fixed on 17 May. Since then, behaviour should have reverted to
that of 7.4.2. This is the key message in this comment.

In the process of analysing the problems, we uncovered a number of
vulnerabilities in the interactions between a player and
mysqueezebox.com which could, under some circumstances, cause playback
to stop unnecessarily. The SB
Radio (and other SP-based players including the SB Touch) is slightly
more likely to be affected by these than are older players (Classic,
Boom, Duet, etc.) because of small differences in timings used by the
firmware. We also uncovered a couple of related bugs in the SP
firmware. None of these are changes between 7.4.2 and 7.5.0.

Testing is currently under way for changes to both mysqueezebox.com and
the firmware used for Radio and Touch to fix the identified bugs and
substantially reduce the vulnerabilities. These fixes will be included
in 7.5.1 and should represent an enhancement over 7.4.2 in this area.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread peterw

iPhone;550598 Wrote: 
 Not stirring the pot to much but lets get real. The SB Radio's main
 feature *-IS NOT-* that it is an alarm clock! Its called an SB Radio.
 Not an SB Radio Alarm Clock much less an SB Alarm Clock.

Maybe it should have an Internet Radio button (with the RKO-style radio
tower icon?) instead of that Alarm button, then. Not stirring the pot
too much -- yeah, right.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-25 Thread erland

iPhone;550598 Wrote: 
 Not stirring the pot to much but lets get real. The SB Radio's main
 feature *-IS NOT-* that it is an alarm clock! Its called an SB Radio.
 Not an SB Radio Alarm Clock much less an SB Alarm Clock. 
 
I've had the same thoughts as you earlier but I have to say that I've
changed my mind a bit. The physical size and advertising clearly
results in that many people are going to use the Radio in the bedroom
and when used in the bedroom a reliable alarm is maybe the most
important feature.

However, I think the most critical bug is MySB reliability and the
randomly stopped audio streams when using MySB. Hopefully that part
should be soon solved according to Alan's status report in bugzilla.

iPhone;550598 Wrote: 
 
 The Squeezebox was designed to work best when using a PC/Server running
 SBS. Will it 'work' without one logged into mysb.com, sure it will. Will
 using mysb.com ever be as reliable as running a dedicated SBS machine
 (PC, Server, NAS, SheevaPlug, Laptop), never, not even if every bug and
 complaint were fixed tomorrow. 
 
You are correct that it works better with a local PC/server but I
really believe Logitech has designed it to work better with MySB.com.
One example is that during the beta tests we had a lot of discussions
regarding the initial setup process and it was very clear that Logitech
wanted it to be optimized for users without a local PC/server with the
result that it doesn't work as good as it could for people with a local
server. Logitech is very dedicated to make sure MySB works, in many
cases I think it's a lot more important for them than making sure your
local server works.

However, at the moment it's clear that they have failed in their
intentions regarding this because at the moment it works better with a
local server.

iPhone;550598 Wrote: 
 
 For again, there are other people and technologies involved that are
 nowhere near fault proof. There is the Internet connection (all of
 them, not just your home one), the mysb.com servers, ones modem, ones
 network, and everything else. So look at what is really involved and
 stop calling a Squeezebox on mysb.com an alarm clock for it is NOT! To
 many things can go wrong to cause an alarm not to sound.
 
That's not the fault of MySB, it's the alarm functionality that's
designed incorrectly mainly due to inheritance from the older
Squeezebox products. It would be possible to make the alarm
functionality less dependent on MySB or even not dependent on a
server/MySB at all, it's just a matter of changing the alarm handling
logic.

iPhone;550598 Wrote: 
 
 And nobody give me that Energy/Environmentalist crap about leaving a
 Mac Mini/DIY Atom/Fit-PC2 on all the time when it uses only 6 to 23
 watts (SheevaPlug 3W). All your TVs are plugged in, the picture might
 be off, but its sucking down electricity when you think its off or it
 wouldn't come on instantly when you press On. I'll bet most of you have
 Central Heat/AC too. As well as other things that run 24/7 that one
 never even thinks about. 
We really should not critique people that wants to care for our planet,
every watt counts even though some things might be pretty small when you
look at the big picture. However, you are right that there are a lot of
better solutions than running a 100W server 24/7.

A DIY server or a sheevaplug works really good if you are able to set
it up but for some people it's too advanced. I suspect a Vortexbox
appliance might be the best solution for people that want something
that just works and is easy to setup but that will make it a bit more
expensive. I understand that some people don't want to spend
additionally $300-400 to make their $199 fancy alarm clock to work
reliably. $99 for a sheevaplug might be acceptable but it's too
advanced to setup for some people.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-24 Thread erland

0xdeadbeef;550185 Wrote: 
 There's no lack of such reports (in this forum as well as on Amazon
 etc.) as every user who uses the Radio via MYSB has the same issues.
 Stations stop playing after a random time, the background changes to
 the default one if the radio is in standby, it's impossible to switch
 the Radio off without rebooting it or pulling the plug. And of course
 the alarm is not working (fallback alarms, random stopping, no alarm at
 all etc.). It's really not so hard to reproduce all of this. Simply try
 to use the Radio for a few days without a local server.
 
Is there bug reports available for all this on
http://bugs.slimdevices.com ?
If not, someone should probably register bug reports with as much
informaiton as possible if we want the problems to be fixed.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-24 Thread Mnyb

erland;550216 Wrote: 
 Is there bug reports available for all this on
 http://bugs.slimdevices.com ?
 If not, someone should probably register bug reports with as much
 informaiton as possible if we want the problems to be fixed.

We have http://bugs.slimdevices.com/show_bug.cgi?id=16170 that's the
closest thing I've found .


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Main hifi: Touch + CIA PS +MeridianG68J and assorted amps SiriuS,
Classe'Primare and Dynadio speakers (including a pair of Contour 4 )
Bedroom/Office: Boom
Kitchen: SB3 + powered Fostex PM0.4
Miscellaneous use: Radio (with battery)
I use a Controller various ir-remotes and a Eee-PC with squeezeplay to
control this

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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-24 Thread brucegrr

0xdeadbeef;550185 Wrote: 
 There's no lack of such reports (in this forum as well as on Amazon
 etc.) as every user who uses the Radio via MYSB has the same issues.
 Stations stop playing after a random time, the background changes to
 the default one if the radio is in standby, it's impossible to switch
 the Radio off without rebooting it or pulling the plug. And of course
 the alarm is not working (fallback alarms, random stopping, no alarm at
 all etc.). It's really not so hard to reproduce all of this. Simply try
 to use the Radio for a few days without a local server.

Based on your experience do you think the problem is mostly mysb.com?
If mysb.com issues were fixed would that make your radio usable and
make you relatively happy? It seems that mysb.com is the primary
culprit in a number problems. I would be upset to if I bought the radio
to use reliably with mysb.com and was unable to reliably do so. 

Personally, I never use mysb.com directly. Server is always on so I
always use the server and access myapps via the server interface.

I guess what  I am trying to figure out is this a matter of a lot of
different issues or one main culprit (mysb.com) causing the majority of
the problems radio users are having.

Filing bug reports would be crucial at this point. (that is is the user
is not so fed up to return the radio or bash it with a hammer)


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-24 Thread notwired

0xdeadbeef;550185 Wrote: 
 There's no lack of such reports (in this forum as well as on Amazon
 etc.) as every user who uses the Radio via MYSB has the same issues.
 Stations stop playing after a random time, the background changes to
 the default one if the radio is in standby, it's impossible to switch
 the Radio off without rebooting it or pulling the plug. And of course
 the alarm is not working (fallback alarms, random stopping, no alarm at
 all etc.). It's really not so hard to reproduce all of this. Simply try
 to use the Radio for a few days without a local server.

Thank you 0xdeadbeef. :)

I gave up on trying to log a bug when it was reported that users had to
vote on bugs for them to be fixed. As I've said before, fixing bugs
shouldn't be like a democracy - the radio does NOT work as advertised.

I have called Logitech support on numerous occasions. They have
blamed everything on my end and have not acknowledged any issues with
the SBR. Funny though, all my other internet devices work fine.

If MySB is the problem then they need to fix it and let their customers
know there is an issue they are working on instead of burying their
heads in the sand.

Logitech DOES NOT CARE about their SBR customers. Period. Generally,
actions speak louder than words but in this case we aren't even getting
the words.

Thank god today was a holiday because the alarm didn't fire AT ALL. My
wife is so fed up with the gift (I was the dummy who bought it) that we
are going back to old reliable - a $15 clock radio that reliably plays
both AM and FM reliably. Can you image that Logitech??


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-24 Thread 0xdeadbeef

brucegrr;550230 Wrote: 
 Based on your experience do you think the problem is mostly mysb.com? If
 mysb.com issues were fixed would that make your radio usable and make
 you relatively happy? 
From a customer's perspective it's hard to tell which parts of the
current issues are caused by bad system design, bad software
implementation on the radio and bad server setup. Probably an unhealthy
mixture of all three points. Then again, as a customer I don't have to
care: the Radio is advertised to work without a local server and in the
6 or 7 months I owned it, it hardly ever did.

brucegrr;550230 Wrote: 
 I guess what  I am trying to figure out is this a matter of a lot of
 different issues or one main culprit (mysb.com) causing the majority of
 the problems radio users are having. 
The problem we're having is one of bad management, too few people with
too little experience working on too many different projects and
failing completely. It's not like the issues started with the 7.5.0
update. Most of the issues exist since the release of the Radio and
they were already reported back then. In 6 months, it should be
possible to hire some people who are actually capable of fixing the
design/implementation/setup issues. Instead they decided to tinker with
them alongside the Touch development. Bad decision.

brucegrr;550230 Wrote: 
 Filing bug reports would be crucial at this point. (that is is the user
 is not so fed up to return the radio or bash it with a hammer)
Filing bug reports is a complete waste of time. Been there, did this.
In all the years that I filed bug reports, I hardly ever saw a positive
outcome. Usually bugs are defined as solved without solving them or they
are made duplicates of (more or less) unrelated bugs and then closed
etc. Every now and then I still get some automatic feedback on some
bugs I filed years ago for the SB classic, but since my original report
was merged/marked as duplicate, it's usually hard to tell what the heck
this message has to do with my original report. Usually nothing.
All the reports I filed last year for the Radio were
closed/merged/ignored as well, so why do you think that filing new bug
reports over and over again would change the minds of the Logitech
folks who obviously decided to simply ignore all the known and obvious
issues with the Radio?


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-24 Thread brucegrr

Thanks for sharing your experience/viewpoint.

I don't own a radio. I have had thoughts of buying one/two but these
ongoing problems have scared me off. My classic and boom are rock
solid...rarely a problem. The boom is our clock and alarm and it has
never missed. Consumers should be able to expect products to work as
advertised.  

Bruce


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-23 Thread notwired

gwbaker;549899 Wrote: 
  brucegrr;546449 Wrote: 
  Nicnac;545584 Wrote: 
   
   Senior members: Can we in any way, shape or form, get an official
  word
   from Logitech that this issue will be fixed this month, this summer,
   this year, or never?
  
  NO.
  
  But you personally can call Logitech or CEO Gerald Quindlen and see if
  you can get a date. Let us know how it works out.
  
  
  Wow, with a YELLING NO (wonder if it was screaming) gives me great
  concern over the lack of support around here...  I just ordered a SBR
  today from Amazon.  If I see more of this type of FO attitude, I might
  refuse to accept my shipment and get my money back.  This is
  ridiculous!!!  Also the smartarsed call the CEO realy puts it over the
  top.  
 
 Knowing what I know now I would totally refuse shipment.
 
 The radio doesn't work as a radio. It does okay as a door stop or
 paper weight if that is what you had in mind.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-23 Thread erland

notwired;550059 Wrote: 
 
 Knowing what I know now I would totally refuse shipment.
 
 The radio doesn't work as a radio. It does okay as a door stop or paper
 weight if that is what you had in mind.
 
Is it the alarm handling that doesn't work or do you also have other
issues ?
If you have posted about your problems already, please just give me a
link to that thread/post.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-22 Thread gwbaker

brucegrr;546449 Wrote: 
 Nicnac;545584 Wrote: 
  
  Senior members: Can we in any way, shape or form, get an official
 word
  from Logitech that this issue will be fixed this month, this summer,
  this year, or never?
 
 NO.
 
 But you personally can call Logitech or CEO Gerald Quindlen and see if
 you can get a date. Let us know how it works out.
 
 
 Wow, with a YELLING NO (wonder if it was screaming) gives me great
 concern over the lack of support around here...  I just odered a SBR
 today from amazon.  If I see more of this type of FO attitude, I might
 refuse to accept my shipment and get my money back.  This is
 rediculous!!!


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-22 Thread brucegrr

gwbaker;549899 Wrote: 
 
 
 Wow, with a YELLING NO (wonder if it was screaming) gives me great
 concern over the lack of support around here...  I just ordered a SBR
 today from Amazon.  If I see more of this type of FO attitude, I might
 refuse to accept my shipment and get my money back.  This is
 ridiculous!!!  Also the smartarsed call the CEO realy puts it over the
 top.

I hope you realize how silly you sound here.

The original poster wants an official answer. Official answers come
from official company employees and not from this forum.

I intended to be smar**ssedso you did get that right.

Go ahead and refuse your order. Your loss. :)

Bruce

PS. I have MS(difficult muscle coordination) Maybe I accidentally
hit the uppercase O when I  typed No. Didn't consider that did ya? I
don't live in a world where I spend time shouting or screaming at
anyone/anything but the TV when my favorite team is losing.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-12 Thread brucegrr

Nicnac;545584 Wrote: 
 
 Senior members: Can we in any way, shape or form, get an official word
 from Logitech that this issue will be fixed this month, this summer,
 this year, or never?

NO.

But you personally can call Logitech or CEO Gerald Quindlen and see if
you can get a date. Let us know how it works out.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-12 Thread Nicnac

notwired;545145 Wrote: 
 They have adopted the head buried in sand approach. How long has your
 SBR been having issues? Feels like mine has been problematic for over a
 month and I actually delayed moving to the new firmware until I could no
 longer stand the nag screen!
 
 Call their support folks and they will only help you fix your issues
 one at a time. There is no firmware issue - it's your router, it's
 something you've installed on the SBR, it's your internet connection,
 etc...
 
 Very sad state of affairs for Logitech customers.

I just got chewed out by two senior members for saying pretty much
everything you have said here, in another thread. They are frustrated
by this too but choose to defend Logitech they are silent because they
must be working hard on this problem and continue to ask us to provide
logs, suggest our networks are bad (even though they were fine under
the last firmware)... or perhaps its your router.
Senior members: Can we in any way, shape or form, get an official word
from Logitech that this issue will be fixed this month, this summer,
this year, or never?


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-12 Thread notwired

Stevereno;544730 Wrote: 
 Logitech's incentive should be to please the customer base so people
 will continue to recommend their products to others. Word of mouth and
 praising a product sells goods - and is the best form of advertising
 any company could hope for. When I first got mine, I was very pleased
 and truly felt that it exceeded my expectations. So much that I even
 bought a second one as well. I also took it to work and showed it off
 to my co-workers too. The way it stands now, I wouldn't recommend the
 Squeezebox Radio to anyone. Logitech really needs to get the firmware
 issue fixed - and fast. It would go a long way if they'd at least
 communicate, acknowledge the bug, and let folks know they are working
 hard on a fix. Until that happens, they've lost me as a customer for
 any of their products.

They have adopted the head buried in sand approach. How long has your
SBR been having issues? Feels like mine has been problematic for over a
month and I actually delayed moving to the new firmware until I could
no longer stand the nag screen!

Call their support folks and they will only help you fix your issues
one at a time. There is no firmware issue - it's your router, it's
something you've installed on the SBR, it's your internet connection,
etc...

Very sad state of affairs for Logitech customers.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-12 Thread Zimberto

Stevereno;544730 Wrote: 
 Logitech's incentive should be to please the customer base so people
 will continue to recommend their products to others. Word of mouth and
 praising a product sells goods - and is the best form of advertising
 any company could hope for. When I first got mine, I was very pleased
 and truly felt that it exceeded my expectations. So much that I even
 bought a second one as well. I also took it to work and showed it off
 to my co-workers too. The way it stands now, I wouldn't recommend the
 Squeezebox Radio to anyone. Logitech really needs to get the firmware
 issue fixed - and fast. It would go a long way if they'd at least
 communicate, acknowledge the bug, and let folks know they are working
 hard on a fix. Until that happens, they've lost me as a customer for
 any of their products.The sad thing is that they actually had at least one OK 
 firmware version
in the past and they've added little more than problems after that. The
SBR should allow us to revert to any of the previous firmware versions
and then it should stop nagging us to upgrade.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-12 Thread JonInAtl

I solved my alarm, connection, and totally random player stopping
problems in one fell swoop!
I replaced my SBR with a Reciva based radio from Grace Digital.

The alarm works EVERY morning!
Player streams consistently every night until the sleep timer shuts it
off.
No, it doesn't have the same look or feel of the SBR, but it's 100%
USABLE and that, in my opinion, trumps all else.

As for the SBR... it's on my desk in at work where I don't have to
relay on it for anything, like, you know, waking me up. Yes it still
stops playing at random, but now I get my finger exercise re-starting
it rather than flipping it off.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-07 Thread squeezyjim

 I don't expect to come home and have to deal with a bug infestation on a
 consumer grade streaming device as well. I just want to set it up once
 and enjoy.

Here here! I really resent paying a premium for an appliance and then
be expected to do the bug testing for it as well. I resent Microsoft
for starting it, and I resent all those who have copied them; so its
not just Logitech who does it, but it is a terrible habit.

All the best
Jim


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-07 Thread notwired

squeezyjim;544232 Wrote: 
 Here here! I really resent paying a premium for an appliance and then be
 expected to do the bug testing for it as well. I resent Microsoft for
 starting it, and I resent all those who have copied them; so its not
 just Logitech who does it, but it is a terrible habit.
 
 All the best
 Jim

Unfortunately, I get the feeling they've now gotten big enough that
they can and will get away with it.

Still no word on when a FIXED FW will be made available. They have no
real incentive to fix it really, they've gotten our money already.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-04 Thread shacky4

I share your frustration. The only way I can use my SB radio is by
starting it up holding down the rewind button so that it is on 7.42
firmware.  If I don't do that, I am revisiting the radio in less than
an hour to restart it and get it playing again. 

This is totally messed up and I don't see any solutions coming quickly.
I am so frustrated I posted a review on Amazon yesterday advising
people not to buy until the OS gets fixed.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-03 Thread egarc

Did you get the 7.5.1 update for SBS? I've successfully updated two SBRs
without any issues and they're both working great. No pauses on radio or
Slacker.

You could also downgrade to 7.4.2.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-03 Thread toby10

You had successfully rolled back to 7.4, why did you update again?
http://forums.slimdevices.com/showthread.php?p=539490#post539490

Nightlies are beta, I'd strongly advise not using those if you expect
stability.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-03 Thread JonInAtl

Yes I did get the update. 
The radio just sits there at the spinning wheel animation trying to
access anything at MSB. 
Favorites-wheel
Internet Radio-Local-wheel
Apps-wheel

It will only work if I
A. Re-boot it, but then it only works for 10 min or so
B. Press a preset button-  it goes to the preset but accessing anything
on MSB from the home screen results in the animation running forever.
C. Run SBS and connect through that. However that is not an option as I
bought the radio so I didn't have to have the computer running all the
time.

Apologies for the tone of my orig post but I'm very frustrated.


egarc;543093 Wrote: 
 Did you get the 7.5.1 update for SBS? I've successfully updated two SBRs
 without any issues and they're both working great. No pauses on radio or
 Slacker.
 
 You could also downgrade to 7.4.2.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-03 Thread JonInAtl

I was hoping that some progress had been made.
Apparently there is no way to stop the radio from nagging to install
the update.



toby10;543094 Wrote: 
 You had successfully rolled back to 7.4, why did you update again?
 http://forums.slimdevices.com/showthread.php?p=539490#post539490
 
 Nightlies are beta, I'd strongly advise not using those if you expect
 stability.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-03 Thread JJZolx

JonInAtl;543101 Wrote: 
 I was hoping that some progress had been made.
 Apparently there is no way to stop the radio from nagging to install
 the update.

Pretty sure you can simply ignore it.  IIRC, you just press (or hold)
the left-arrow, or maybe the Home button.  I don't recall how often it
prompts you, maybe once or twice per day, but it's not constant.

I wouldn't be surprised, though, if you find that the connectivity
problems aren't with the firmware on the Radio, but are on
mysqueezebox.com's end.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-03 Thread copperstate

JonInAtl;543101 Wrote: 
 I was hoping that some progress had been made.
 Apparently there is no way to stop the radio from nagging to install
 the update.

Well, there is if you are running you own SBS. It may be found in the
Advanced/Software Updates section of the SBS web preferences (my Radio
never nags me as a result even though my SBS is 7.6 and my Radio
7.5.1). I am not sure you are able to access these settings in
mysb.com, though. So your best bet may be a more efficient server (like
a MacMini, which I use - only 15W  when idle - or a  sheeva plug etc) if
energy consumption is your concern.


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Re: [SlimDevices: Radio] I am getting totally fed up!

2010-05-03 Thread copperstate

JJZolx;543105 Wrote: 
 Pretty sure you can simply ignore it.  IIRC, you just press (or hold)
 the left-arrow, or maybe the Home button.  I don't recall how often it
 prompts you, maybe once or twice per day, but it's not constant.
 
 I wouldn't be surprised, though, if you find that the connectivity
 problems aren't with the firmware on the Radio, but are on
 mysqueezebox.com's end.

I think it was selecting the help item and the pressing home (as said,
I don't have that problem anymore).


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