tps://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
>
> --
> *From: *"Sean Heskett via Af"
> *To: *af@afmug.com
> *Sent: *Thursday,
Ask Siri to explain it to you.
From: Mike Hammett via Af
Sent: Thursday, December 25, 2014 11:18 AM
To: af@afmug.com
Subject: Re: [AFMUG] cheap computer phone support
Okay, then it doesn't make it intuitive to do attachments. ;-)
-
Mike Hammett
Intelligent Computing Solutions
tried. It can't even do e-mail attachments.
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
From: "Ken Hohhof via Af" < af@afmug.com >
To: af@afmug.com
Sent: Wednesday, December 24, 2014 10:27:11 PM
Subject: Re: [AFMUG] cheap comput
> <https://twitter.com/ICSIL>
>
> --
> *From: *"Ken Hohhof via Af" >
> *To: *af@afmug.com
> *Sent: *Wednesday, December 24, 2014 10:27:11 PM
> *Subject: *Re: [AFMUG] cheap computer phone support
>
> Can you go to the manufact
"
To: af@afmug.com
Sent: Wednesday, December 24, 2014 10:27:11 PM
Subject: Re: [AFMUG] cheap computer phone support
Can you go to the manufacturer download site, save the file to the phone, then
go to the firmware update page in the router GUI, and browse to the file you
saved e
router GUI, and browse to
> the file you saved earlier, just like on a PC?
>
> *From:* Josh Luthman via Af
> *Sent:* Wednesday, December 24, 2014 10:20 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] cheap computer phone support
>
> Phone can just use the web interface like
: [AFMUG] cheap computer phone support
Phone can just use the web interface like a PC would.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Wed, Dec 24, 2014 at 11:16 PM, Ken Hohhof via Af wrote:
My current problem is I scanned my network and
tablet? Even if that is
> possible, it’s got to be really clumsy to reprogram someone’s WiFi using a
> remote session to a WiFi device.
>
>
> *From:* CBB - Jay Fuller via Af
> *Sent:* Wednesday, December 24, 2014 9:15 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] cheap com
, it’s got to be really clumsy to reprogram someone’s WiFi using a
remote session to a WiFi device.
From: CBB - Jay Fuller via Af
Sent: Wednesday, December 24, 2014 9:15 PM
To: af@afmug.com
Subject: Re: [AFMUG] cheap computer phone support
thats why i love reverse DHCP based on MAC. Tell us
nal Message -
>> *From:* Philip Rankin via Af
>> *To:* af
>> *Sent:* Wednesday, December 24, 2014 4:50 PM
>> *Subject:* Re: [AFMUG] cheap computer phone support
>>
>> The first thing the manufacturer does is tell the customer to hard reset
>> the
Message -
> *From:* Philip Rankin via Af
> *To:* af
> *Sent:* Wednesday, December 24, 2014 4:50 PM
> *Subject:* Re: [AFMUG] cheap computer phone support
>
> The first thing the manufacturer does is tell the customer to hard reset
> their router. If you use pppoe like we do, t
hilip Rankin via Af
To: af
Sent: Wednesday, December 24, 2014 4:50 PM
Subject: Re: [AFMUG] cheap computer phone support
The first thing the manufacturer does is tell the customer to hard reset
their router. If you use pppoe like we do, then someone has to re-setup the
pppoe information.
4, 2014 3:31 PM
Subject: Re: [AFMUG] cheap computer phone support
Is that other company http://pccaresupport.com?
I remember talking to someone from PC Care Support a few years ago at a WISPA
show. We never signed with them. We use server plus for after hours and
holidays and honestly do not
be able to perform their installations, etc.
my 2 cents.
- Original Message -
From: Nate Burke via Af
To: af@afmug.com
Sent: Wednesday, December 24, 2014 2:50 PM
Subject: Re: [AFMUG] cheap computer phone support
Are they threatening to leave if you don't help them?
in a year or so.
- Original Message -
From: Ken Hohhof via Af
To: af@afmug.com
Sent: Wednesday, December 24, 2014 1:28 PM
Subject: Re: [AFMUG] cheap computer phone support
The latter. Not tier1 support.
From: Josh Luthman via Af
Sent: Wednesday, December 24, 2014 1:25 PM
T
f
> Sent: Wednesday, December 24, 2014 1:40 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] cheap computer phone support
>
> Is securitycoverage.com still relevant? DTNSpeednet used to push it.
>
> ___
> Mangled by my iPhone.
> __
tions
http://www.ics-il.com
- Original Message -
From: "Joe Falaschi via Af"
To: af@afmug.com
Sent: Wednesday, December 24, 2014 3:31:10 PM
Subject: Re: [AFMUG] cheap computer phone support
Is that other company http://pccaresupport.com ?
I remember talking to someo
, December 24, 2014 3:19:27 PM
*Subject: *Re: [AFMUG] cheap computer phone support
I wonder at what point does ServerPlus say we are not here to help you
hook up your Samsung Smart TV to your Linksys router. Or we need to
charge you for it.
*From:* joseph marsh via Af <mailto:af@afmug.com>
hof via Af"
To: af@afmug.com
Sent: Wednesday, December 24, 2014 3:19:27 PM
Subject: Re: [AFMUG] cheap computer phone support
I wonder at what point does ServerPlus say we are not here to help you hook up
your Samsung Smart TV to your Linksys router. Or we need to charge you for it.
I wonder at what point does ServerPlus say we are not here to help you hook up
your Samsung Smart TV to your Linksys router. Or we need to charge you for it.
From: joseph marsh via Af
Sent: Wednesday, December 24, 2014 2:54 PM
To: af@afmug.com
Subject: Re: [AFMUG] cheap computer phone
ke via Af
Sent: Wednesday, December 24, 2014 2:50 PM
To: af@afmug.com
Subject: Re: [AFMUG] cheap computer phone support
Are they threatening to leave if you don't help them? If not, can you
just say 'sorry, not our problem' and leave it at that? You've told
them how to fix th
For stuff that wasn't our problem - mostly email client configuration when
the users couldn't figure out the instructions and didn't want to use
webmail - I have told customers that doing it over the phone is too slow,
they can bring it into the shop and I'll do it in a few minutes. If that
doesn'
Server plus does to a extent. They will be doing my tech support
On Dec 24, 2014 2:51 PM, "Jay Weekley via Af" wrote:
> Maybe ServerPlus does that.
>
> Ken Hohhof via Af wrote:
>
>> Is there a service out there? For stuff that's clearly not our problem?
>>
>> I'm trying to take a firmer stance a
Maybe ServerPlus does that.
Ken Hohhof via Af wrote:
Is there a service out there? For stuff that's clearly not our problem?
I'm trying to take a firmer stance about not spending an hour on the
phone walking someone through fixing their computer or router, because
they are too lazy to Google
's where I should send them:
https://h30617.www3.hp.com/HP/subscription-services/index.asp
-Original Message- From: Tyler Treat via Af
Sent: Wednesday, December 24, 2014 1:40 PM
To: af@afmug.com
Subject: Re: [AFMUG] cheap computer phone support
Is securitycoverage
riety of problems and non HP computers, maybe that's where
I should send them:
https://h30617.www3.hp.com/HP/subscription-services/index.asp
-Original Message-
From: Tyler Treat via Af
Sent: Wednesday, December 24, 2014 1:40 PM
To: af@afmug.com
Subject: Re: [AFMUG] cheap comp
Is securitycoverage.com still relevant? DTNSpeednet used to push it.
___
Mangled by my iPhone.
___
Tyler Treat
Corn Belt Technologies, Inc.
tyler.tr...@cornbelttech.com
___
> On Dec 24, 2014, at 1:22 PM, Ken Hohhof via
The latter. Not tier1 support.
From: Josh Luthman via Af
Sent: Wednesday, December 24, 2014 1:25 PM
To: af@afmug.com
Subject: Re: [AFMUG] cheap computer phone support
Are you looking for tier1 support center or an over the phone PC repair shop?
If they can't afford $100 to fix their
Are you looking for tier1 support center or an over the phone PC repair
shop?
If they can't afford $100 to fix their $1000 Macbooks they will just end up
buying a new $1000 Macbook. Give them 2-3 possible solutions and apologize
that you can't help them.
Josh Luthman
Office: 937-552-2340
Direct
Is there a service out there? For stuff that's clearly not our problem?
I'm trying to take a firmer stance about not spending an hour on the phone
walking someone through fixing their computer or router, because they are
too lazy to Google it or use the manufacturer's website, or haven't a clu
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