Hi,
What would be a good way of implementing the following in Remedy (ARS6.3):
Prompt the user if X tickets with the same Category/Type/Item are created in Y
time.
Thanks
Atul Vohra
___
UNSUBSCRIBE or access ARSlist Ar
**
I remember something very similiar to this being a bug in ITSM6 CMDB 1.On 8/16/06, AL Salomon <[EMAIL PROTECTED]
> wrote:ITSM 7.0CMDB 2.0I am having an issue with the Software Contract form ---
when a software CI which has a Relationship with a given s/w contract isdeleted, the s/w CI entry is n
Welcome to the world of the Windows Registry ;)
Seriously ... Any program could have messed up the registry settings of the
ARTask association. I had one user load a program to view AOL ART graphics
files and the viewer install only had a 3 character buffer for file extensions
so it messed up
**
Thanks
I'll give that a try.
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]Sent:
Wednesday, August 16, 2006 6:05 PMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy
Import**
I've seen that. For me it's always been because a
Working with ITSM v7. I am unable to find a way to link a support group
(CTM:Support Group form) with its corresponding Group ID (Group Form).
Niether of these forms seems to have a unique ID, support group ID, or
group ID in common. Oddly enough, the only commonality between the two
forms and
**
I've seen that. For me it's always been because a comma was in the data or I had some hard returns where they should not be. Sometimes opening the csv in a hex editor will give a clue. Never have I had it work one time and not the other. - Scott "Baytops, Abdullah P." <[EMAIL PROTECT
Hello Everyone,
I have a little problem that is spurattic when using Remedy Import.
I am in the process of importing some data from a CSV file that has about
3000 rows and 40 columns. During the import I get the following error:
Example
Line (202) 37 fields expected only 35 fields foun
ITSM 7.0
CMDB 2.0
I am having an issue with the Software Contract form ---
when a software CI which has a Relationship with a given s/w contract is
deleted, the s/w CI entry is not removed from the Relationships table.
The "Licenses in Use" and the "Licenses Available" counts do not decrement
**
I uploaded new versions of jaspars (Jasper Reports data
provider for the AR System) and joarse (Java objects for the AR System).
The only enhancement is added support for Decimal fields (which
become BigDecimal in Java) for both. (This was an oversight on my part
before – thanks
hi, what could be the reason? Some users have no association to the ARTASK
icon, AR Shortcut File, command "C:\Program Files\AR System\artask.exe" "%1"
sent in email by filters. But it works for 95%, and some users have told me
that 'it works now' ...without having done anything special ..we hav
Roy,
I am not on a windows server so have not tested this
on, but have done this on unix. The tricky part is you
want only the text entered as part of the update
rather than whats already been saved (if this is a SET
operation). Not sure how you would just take the
transaction value unless you sav
**
I think that would be a
violation of the license agreement.
Tim
Powell
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Koyb P. LiabtSent:
Wednesday, August 16, 2006 4:14 PMTo:
arslist@ARSLIST.ORGSubject: Submitter Mode
Changeable/Locke
**
I dug into the workflow that forces this to prove to a client how difficult it is and if you capture the log when it fails it goes about 4 levels down in the database and uses a join to make the final comparision. If you could recreate the entry to then be able to modify it you will still be br
Title: RE: Submitter Mode Changeable/Locked
**
Norm:
You cannot make changes like this and comply fully with the license agreement.
James McKenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kaiser Norm
Title: RE: Submitter Mode Changeable/Locked
**
Koyb:
Not and comply with the license agreement.
James Mckenzie
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt
Sent: Wednesday, August 16, 200
Scott,
That's interesting. I did not realize you could directly create a file
in a Filter. This is good know. Thanks.
Regarding renaming attachments, another option that may be useful in
certain circumstances is to rename it in the table. There is a thread
from Aug 2005 entitled "PERFORM-ACTIO
**
Push the change to the requestor value
with direct SQL instead of Remedy workflow.
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Koyb P. Liabt
Sent: Wednesday, August 16, 2006
3:14 PM
To: arslist@ARSLIST.ORG
Subject: Submitter
**
Hi All,
I have a requirement to have the login Id/requester field -changeable
and at the same time have users with read licenses be able to modify his/her own
ticket.
Is there a way to do this in Remedy?
__20060125___This posting was submitted with HTML in it___
Roy,
There are many ways to do this, but I usually prefer to use the Notify
action in a filter. Using the Notify action you can specify "Other" as the
mechanism and then provide a number in the "Other Code" field. In the
Notify text reference your long character field. This will create a file in
yo
Title: Putting a Character Field into an Attachment Field
**
You could do a Notify to a Priority of 4 or Greater to have
the system create a file on the server and then pull that
in.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy
W
Title: Putting a Character Field into an Attachment Field
**
Hi Roy
You could try using the Log to File filter
action – I think it logs all values in the transaction. You might
be able to manipulate it to get what you want. To reduce the contents of the
log file to the field you want o
Roy,
I think the best path would be an external script, or a Filter plugin.
You might want to look at the Java Scripting plugin to see if you can
use Java to create a "text file" on the ARS server and send the path
and name back to the ARS server so that a later filter can "get the
file" from th
Title: Putting a Character Field into an Attachment Field
**
Racking my brain here, fruitless, I know.
On submit/modify of a record, I need to take the contents of a long character field on the current record (transactional value) and place them into an attachment field as a text file, in fi
**
Thats is correct.. One of my co-developers Yann Pambou, working with me on this project accidently noticed it.. And the funny thing is that we were just discussing the other day how useful it might have been if we could lock fields on a form when I brought up that topic between us.. :-)
Joe D'
Well...a visit to pbjs.com gives a logo of a little kid with a jelly stained
face...so you might not be too far off the mark
L. J. Head
Software Engineer
Remedy Approved Consultant
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
LOL.
I receive your second post with the attachments. Thanks.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of patrick zandi
Sent: Wednesday, August 16, 2006 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: RE: Midti
Hope that got there.. got a couple of bounces..
what is pbjs I was thinking.. Peanut Butter Jelly Sandwich..
I am sure I am wrong thou.. they are Good.. Toasted !
On 8/16/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
.jsp files are blocked by our email filters. You may want to consider renam
David,
yes, thanks .. that was it. One of my co-workers had actually found your
answer from July 18 to the same issue. We did that and it worked.
Remedy Support sent me a similar KB:
P R O B L E M
We are receiving ARERR 623 and ARERR 9388 when attemptin
**
David,
I use it and love it especially for
development troubleshooting. Unix Server btw.
From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Wednesday, August 16, 2006
1:31 PM
To: arslist@ARSLIST.ORG
Subject:
**
Hi David,I have it on a machine with just the 6.3 client. It was in the WUT directory, C:\Program Files\AR System\User\arlogdisplay.exe. It is for displaying a log file so it doesn't matter what OS your server is running as long as your window machine can read the file (since it is user tool bas
Except errors...
They have to stop the processing right away. I should have included that
in the email.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Wednesday, August 16, 2006 12:35 PM
To:
.jsp files are blocked by our email filters. You may want to consider renaming
the files to .txt and include a note in the email to rename them to .jsp.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of patrick zandi
**
Hi
David,
arlogdisplay.exe is usually installed into the same
directory as the Windows User Tool.
Eric
Cleereman
-Original
Message-From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]On Behalf Of David YearsleySent:
Wednesday, August 16, 20
I used it once, but I generally use the TextPad application on my PC. It will
look at a file and keep telling you that it's updated.
Thanks,
-Geoff Endresen
Amazon.com
-Original Message-
>From: David Yearsley <[EMAIL PROTECTED]>
>Sent: Aug 16, 2006 10:31 AM
>To: arslist@ARSLIST.ORG
>Subj
**
In looking through the documentation (6.03.00) there is mention of a log utility: arlogdisplay.exe. I have checked and I cannot find this anywhere in my installation. Is this still in use? Is it used only for Windows servers?
Thanks
__20060125___This posting was submitted
**
You didn't mention what version you are running. I remember vaguely having the same issue a few years ago (on 5.1.2 if I remember correctly). There were a handful of reports where I had weird exporting issues just like you have mentioned. One of the workarounds in that batch of reports was to un
Just a couple of additional ideas..
#1 IE Client:: go to tools > internet options> advanced > enable
Windows intergrated authentication (security section)
#2 use a .jsp / .pl script to tell you your data Prior to mid-tier..
See Attached.
These might be helpful..
Zandi
On 8/16/06, Angel Jesus Belt
**
When you choose "Tools > Reporting",
are you in search mode with search criteria specified, or are you in modify
mode with the results of the query displayed? If the latter, then
you will only get the records you have selected in the results list as
the output.
I've had some users get confuse
**
that´s right.
Thank you very much
From: David Sanders <[EMAIL PROTECTED]>Reply-To: arslist@ARSLIST.ORGTo: arslist@ARSLIST.ORGSubject: Re: Midtier 7 authentication errorDate: Wed, 16 Aug 2006 17:18:14 +0100>Hi Chris>>Go to Admin tool, Server information, Connection settings and re-enter
So... when an "Error" should be thrown from a filter you plan on doing:
For a Submit:
a Push to create the "message" record
a Run Process to do a "Application-Delete-Entry"
a "goto 1000" action?
For a Modify:
a Push to create the "message" record
a Set field action (by matching ID's) t
"I'd tried so many things, it was hard to determine why it runs ok now"
should give you pause.
That said, my first guess would have been to check your User Tool setting -
Tools=>Options=>Behaviors, checkbox labelled Limit Number of Items Returned
(which by default, is 1000). It sounds like ou've
Hi Chris
Go to Admin tool, Server information, Connection settings and re-enter the
Mid-Tier Administration Password. Then go to Mid-Tier config page, AR
Server Settings, select your server, click Edit and enter the same password
in the Admin Password field. These passwords must match otherwise
Title: RE: Midtier 7 authentication error
**
Chris:
Thank you for the update. I think that I had to set WebServices to an administative user in order to use LDAP authentication through Mid-Tier.
In any case, I hope that BMC Customer Support can come up with an answer.
BTW, did you chec
Title: Solved: RE: preventing a help desk ticket to be closed when task are open.
**
Thank for all your help.
Here is what I did after all.
I hope this will help out some else down the road.
Created 2 filters
Filter 1 (Modify)
Run if: 'Status' = "Resolved"
Set fields: (Read from CHG:
Jon,
I have run into on numerous occasions. Especially if I am creating a ticket
by workflow and not using the actual Help Desk form. I think it has to do
with the 'Configure Help Desk Application Settings' under the Advanced Tab.
The options are 'On Open' or 'On Send' I think if it is 'On Send'
James,
since this is a sandbox, everything is installed on the same machine. I can
ping the AR Server fine from my laptop by just using the server name.
Windows 2003 Server SP1
Oracle 10g
AR System 7.0 & ITSM 7.0
Java SDK 1_4_2_11
Tomcat 5.0.28
Mid-Tier 7.0
AR Server Settings:
I tried with bot
Title: RE: Midtier 7 authentication error
**
Chris:
I think I know what your error is.
Check to see if you can ping the Remedy server from the MidTier server.
If you can, then check the AR Server settings. If they are correct, then check the Web Service Settings.
Also, when authentica
**
“**
Hold down the shift key as you're about to click on the field.”
Ok, this makes sense. J
Thanks,
Richard
__20060125___This posting was submitted with HTML in it___
James,
the Midtier documentation states:
pg. 17 - Before you install the mid tier, install the following components.
(See the
preinstallation considerations [if any] for these components in the sections
that follow.)
- Java Software Developers Kit (SDK), which is available from the
appropriate
Hi Pascale,
we did it with our product ARSXML-Link.
If you are interested you can contact me off list.
best regards
Torsten Brosow
Senior Consultant
COC N-Tuition Business Solutions AG
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTE
ARS 7.0.
In the next version (complete rewrite) of our custom help desk system I
plan to somehow implement a better way to display messages from filters.
In active links I have a small display only dialog that I use to display
messages to the user. As far as I am aware there is no built-in way t
I have a Remedy form that I use Tools > Reporting to pull back assets. The
problem is...
When I run the report, it shows me how many records it's exporting to
csvi.e, 1 of 1125 (and you see the little "progress" bar as it exports).
However, it only spits out, say, 379. Now, based on what I
Hi all
We are trying todo a integration between Webmethods and ARS 5.1.2
We installed the required DLL on the webmethods server but it looks like we
are still missing something.
As far as we can see we did install everything in the proper location.
We did contact webmethods (3 days ago) and stil
Title: RE: Midtier 7 authentication error
**
Chris:
Are you using JavaBeans or Enterprise Java Beans (Java applets) anywhere? Then you do not need the EE SDK but rather the 'plain old' SDK/JRE (Software Development Kit/Java Runtime Engine.) Actually, if you are not using 'home grown' Java
Storing an external qual instead of using a checkbox is a different
approach you can use. This will allow one set of workflow to verify
any number of fields, depending on the category selected. Doesn't
help with the active links though (change field/table walk is
possible, but not recommended).
hi,thanks lars.
actually my categories are on the same form. but i guess i can exploit
your idea to solve my case. but i was just thinking that it would have
kind of internal feature to let us change this field type.
s.
[EMAIL PROTECTED] wrote:
Hello, this is usually done with filters. I gu
I am toying with CentOS 4.3 and ARS 7.0p1. Not using it in a
production environment though.
The problems I had are:
- the install script checks the rpm's to get the version/distribution
of linux you are using. I can send a diff tonight of the changes I
had to make to the install script to get i
I'm going to be upgrading to Remedy 7 soon. At the same time I'm going
to switch from Windows 2000 to Linux.
For those running linux, is anyone running on CentOS?
What version of CentOS OR Redhat Enterprise are people running?
Any other linux flavors being run?
Thanks,
James
_
I also created an active link to launch an open window report action.
That works ok from the user tool but I get this message on the web:
Error during processing : ARERR [9250] Invalid report operation. This
operation is no longer supported
-Original Message-
From: Sokol, Brian
Sent: Wedn
I created a simple AR System report and I am trying to run it from the
web. I am getting this error message:
Error during processing : ARERR [9246] Cannot find report
[Ljava.lang.String;@14b2db7 of type null for form {2} on server {3}.
Please see your administrator.
The report is attached to the
Sean - thank you ! It worked - I didn't have the mask option turned on for
change history - Remedy didn't mention that.
So I guessed this fixed this bug after all.
THANKS AGAIN SEAN
Ty
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTEC
s.
There are two parts to this.
1) As Lars pointed out you should use filters to verify that the data
exists in the transaction.
2) I also think it is a good practice to add active links to give the
user a clue about the dynamic condition too. I know in ARS v6.3 (not
sure about v6.0.1 but poke
Title: Remedy ITSM 6.0 | Performance Issues
**
Hello all,
Our Helpdesk system esp support console has gone very slow on WAN.
We suspect it’s the number of records which is there… and plan to enable archiving.
Please share, any other possible reasons for which you have seen it going slow...
**
Hi list,
Has anybody experiences with plugin development.
Here my question:
- It is possible to log information into the arplugin.log
file from functions like ARDBCGetListEntryWithFields, ARDBCGetEntry, etc.
- How does it work?
- Has the parameter “version” in the function ARP
Hello, this is usually done with filters. I guess you have a categoryform.
Create a checkboxfield in this form, and mark the entries for which you want
the optional field to be required. Create a hidden display only field in your
first form and a filter using set field action, 'category' = $cate
Hi,
ARS 6.00.01
Mid-tiers 6.03
I have an optional field.
But if my users choose a certain category, I'd like the field to become
requiered.
Any idea/suggestion/solution on how to do this ?
Thanks
s.
___
UNSUBSCRIBE or
Patrick,
I remember your post on this before.
However, I am finding that tables created in a V5 system then moved to a V7
system using a def file exported with a V5 admin tool but imported with a V7
admin tool still do not migrate to another V7 system.
BMC cannot reproduce and I owe them so
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