**
Robert,I guess you are referring to Change Management v7, because you're talking about CMDB2. You can of course only buy the Change Management module and install it (of course on a licensed Remedy server) without the need for installing Incident or Problem management. I guess this will cause the
**
Thanks &
Regards
__20060125___This posting was submitted with HTML in it___
Frank,
What do you mean by "9/20/2006 12:00:00 AM"+(60*60*1)"?
Wouldn't that be "9/20/2006 1:00:00 AM?"
Dwayne Martin
James Madison University
Original message
>Date: Fri, 29 Sep 2006 10:38:42 -0400
>From: Frank Caruso <[EMAIL PROTECTED]>
>Subject: Re: Question about search result
**
Woops .. was trying to make the math clear but forgot a number should be (60*60*24*1) 60 seconds * 60 minutes * 24 hours * 1 = 1 day in secondsOn 10/2/06,
Dwayne Martin <[EMAIL PROTECTED]> wrote:
Frank,What do you mean by "9/20/2006 12:00:00 AM"+(60*60*1)"?Wouldn't that be "9/20/2006 1:00:00 AM
**
Hello Michiel,
good to know that there are demo licenses
available.
Looking forward to witness what "monster installation" this
is going to be then (never dealt with any of the modules).
Thanks again, Robert
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PR
The next UK RUG is on the 12th of October in London.
Venue:
One Great George Street,
Westminster,
London,
SW1P 3AA
9 am - 6 pm
The event is FREE, but please complete the registration at
http://www.ukrug.org/
* Separate Business and Technical Tracks.
* Invited speakers from BM
There is a new Statement of Direction document available on the
supportweb under "ARS System -> 7.00.01" documentation. BMC is
switching to Apache Foundation Tomcat in the 7.0.01 maintenance release.
Stephen
___
UNSUB
**
Well... I guess they've made up my mind
about which direction to go in. Hrm. I'm just glad it's an
opensource direction, and not something like requiring BEA.
Down with ServletExec! :-)
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"Heider, Stephen"
<[EMAIL PROTECTED]>
S
According to our support vendor the color of the new Vertical and
Horizontal Navigation controls in 7.0.00 can not be changed, both in
Windows and Mid Tier.
Does anyone know if the upcoming 7.0.01 maintenance release will allow
the developer to change the colors of these controls?
The blue colo
You can change the colours, however you need to do it through the .css
files, either on the mid-tier or for user tool in the user tool
install directory and the admin tool install directory.
I have managed to successfully change them with no issues via this method.
On 02/10/06, Heider, Stephen <
**
All -
There's a good new document (90 pages)
on supportweb (Documentation/Service Desk: Incident Management/Problem
Management) documenting various ways of integrating external systems into
the new ITSM suite.
"This paper is for people who administer
any of the BMC Remedy IT ServiceManagemen
Hi Stephen,
I heard about a local .css file that can be edited to change the colours of
the navigation bars.
But I dont know and didn't check out which file it is.
greets Mario
"Heider, Stephen"
Title: Receiving error when attempting to remove field on View Form
**
I have been working with a DBA who setup a table on the AR System database.
I noted that one field on the table needed to be removed but since the DBA had removed the column from the oracle table, I keep getting the error
Axton,
Any issues or did it perform just as it does on SUN servers?
Thanks,
Dave
>Date:Sun, 1 Oct 2006 10:26:03 -0400
>From:Axton Grams <[EMAIL PROTECTED]>
>Subject: Re: Server - DB question
>
>I have in the past.
>
>Axton Grams
>
>Shellman, David wrote:
>> It seems that the Microsoft Ap
Stephen,
I found the values to change, thanks. With almost every other UI object
in ARS the developer can set the color in the Admin Tool. With these
new objects it seems that every computer that runs the WUT will need to
copy this file into the folder where aruser.exe resides.
Is there any w
**
Remedy Development Position in The Woodlands,
Texas
Software Develop Analyst II
Provide software solutions that
meet current requirements with the flexibility to adhere to future
requirements and enhancements. Plan, coordinate and manage te
Performs the same. Just the usual headaches of working with a M$ server.
Axton Grams
On 10/2/06, Shellman, David <[EMAIL PROTECTED]> wrote:
Axton,
Any issues or did it perform just as it does on SUN servers?
Thanks,
Dave
>Date:Sun, 1 Oct 2006 10:26:03 -0400
>From:Axton Grams <[EMAIL
It looks like the column was dropped frmo the table/view the view form
points to. Add the column back to the view/table, then delete the
field from the view form.
Alternatively, you can export your workflow against this form, delete
the form, recreate it with your modified def, then reimport the
**
Heather,
I don't think this what is causing the cases in the "Pending"
status not to escalate, but there is one other filter I noticed (in HD 5.5) that
you will need to update to check for the "Resolved" status instead of "Work in
Progress" in the Run-If statement:
HPD:HPD-ChangeSetAssig
Barb,
We are in the process of investigating the same options. We had a
conference call Friday with our BMC/Remedy Sales rep and other backline
folks.
Below is my interpretation of the call. The phrasing may not be exactly
correct but the overall process/issues descriptions are pretty close.
V
I was thinking of doing that Axton but if it doesn't work then the
repercussions are that I have start from square one since all the
workflow would be corrupt right?
Has anyone actually tried this? If so that would raise my confidence
and I guess I could try to purge the view form and reimport it
**
UNCLASSIFIED
Howard
I was unaware you were no longer with Remedy. Thanks for
your excellent help in the past and I wish all the best with
CedarCrestone!!
Pete
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richter,
HowardSent: Friday, Sep
The only way you will have to start from scratch is if you recreate
the view form with different fieldids. If you delete the view form,
all workflow directly related to that view form will also be deleted.
All remote workflow that references that view form will be broken
until a form of the same
**
Damn. Now I have to update my address
list
Good luck Howard in your new position and
job.
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P
CTR OSD CIOSent: Monday, October 02, 2006 8:00 AMTo:
arslist@AR
**
I am new ARS Administrator and the company I am working for utilizes all customed applications. I am not given any training on their system and it makes my work difficult. Is it normal for companies to put new people to work with out giving any training on the system? Please advise me on how
**
Unfortunately, it is not uncommon. The first thing
you should have done you already did - sign up here. The second thing you
should do is log into Remedy's support site (I assume your company has valid
support) and download any ARS documentation for the version you are running, and
then
**
You can also learn a whole lot by reverse engineering the
current system in place. You can learn the admin tool, learn the
applications with their workflow and learn standard naming conventions (assuming
there are some). If the previous developers took the time to document, you can
also
**
Good add, Eric. If Sync Search Database hasn't been
run for your apps, run it before you go home tonight - it will be done by the
time you get in tomorrow. You will then be able to look at the Related
Items tab of any field and see the workflow related to that field. Also,
turn on the
**
Axton,
My first reply gave her the "lite"
version of the solution, presuming she would work out the rest. The
more detailed solution that I provided after does just as you said.
Thad
"Axton Grams"
<[EMAIL PROTECTED]>
Sent by: "Action Request System
discussion list(ARSList)"
10/01/200
Title: Group Permissions
**
Is there any easy way (through Remedy User or Remedy Admin) to show all the forms, active links and escalations that have a particular Group associated with it?
We are using ARS 6.3…...
Lisa Kemes
Tyco Electronics
Remedy Support
100 Amp Drive
Harrisburg, PA
That particular fix works for resizing custom pop-up boxes.. i really
would like to know how to resize the system pop-up boxes, for err and such
James
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
**
I will
assume some Remedy training and
it is
just a new application.
If you
don't know Remedy, Do not touch the application(s)
until
you have at least taken some web based training and
preferably taken a course or two. Otherwise you are
likely
going
to break the system.
so,
assumi
**
In the admin tool you can select, in the object tree, Groups. From there you can see which alinks, form havethat permission.On 10/2/06, Kemes, Lisa <
[EMAIL PROTECTED]> wrote:
**
Is there any easy way (through Remedy User or Remedy Admin) to show all the forms, active links and escalat
Title: Group Permissions
**
ARInside allows you to look at it this way
yes
L. J. HeadSoftware EngineerRemedy Approved
Consultant
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes,
LisaSent: Monday, October 02, 2006 10:32 AMTo:
arslist@A
**
Thanks so much Frank. I really do try to research the
answer first, but totally missed the boat on this one. There it is, in
black and white!
Thanks again!
Lisa
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank
CarusoSent: Monday, Oc
I know I can count the number of rows selected in a table by using a
table loop guide. The actual "counting" isn't the issue. What I would
like to do is count when I select the rows. For instance, if I select
a row in a table, the Menu/Row Choice active links on that table
trigger. If I shift-c
funny you should ask that, it's something I'm looking to do myself, I
find it frustrating these objects cannot have preferences for colours
etc... via the admin tool myself.
On 02/10/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
Stephen,
I found the values to change, thanks. With almost ever
ARS 7.x
Can you import assignee group from a csv. Everytime I do it, my assignee
group always goes to Public, even though my csv file contains different
values. Is this a bug or am I doing something wrong.
Thanks
Kevin
_
James,
Are you by any chance using a Fire Fox browser?
I seem to remember a BUG in the v6.3 mid-tier with the specific
browser like what your describing. (And they say it is fixed in v7's
mid-tier.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
L
Remedy does support returning more than one record, and it turns out
that the issue was not with the web service client but with the wsdl
generation from the Admin tool. You have to modify the output mapping
from the default.
Here is an example of the default mapping, which returns only one
recor
Lisa,
You likely know this, but I wanted to complete the answer.
You will note that the "Escalation" object is not available in that UI
because they, like filters, do not have "permissions" related to them.
("They apply to all users because they are part of the AR server.")
--
Carey Matthew Bl
**
Hi,
Our users send an email from Outlook and workflow generates a HPD
ticket. The email attachments are not working. I was told though
that the attachments once did work, however I did not see any workflow pointing
to this functionality. The attachment is pushed into the AR System Ema
If I understand this document correct; an upgrade to 7.00.01 of
mid.tier and there is no support for servletexec from Remedy?
Another interesting direction; if you want to run the collector in SLM
you need to install JBOSS.
--
Jarl
On 10/2/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
There
**
The bug is with Diary and Text edit windows only showing 1 or 2 lines of data.From what I hear it has been fixed in v7.On 10/2/06, Carey Matthew Black
<[EMAIL PROTECTED]> wrote:James,
Are you by any chance using a Fire Fox browser? I seem to remember a BUG in the v6.3 mid-tier with the specif
**
not that i'm aware of there are rouge people doing their own thing, however... we are mostly ie the boxes i'm refereing to are mostly the err boxes, and the filters that i've created.. any help would be appreciated thanks
On 10/2/06, Frank Caruso <[EMAIL PROTECTED]> wrote:
** The bug is wi
Kevin,
Based on the supplied information I can not tell if it is a bug or a
human error. :)
A few question to try to short it out.
Can you supply a sample data value for a row or three?
Are you using group ID format or English string formats?
Have you looked at what a CSV file, that was exp
**
What format are you using for the assignee group? Group ids or name?Using the group id format, like "1001;" with csv will work; I'm not sure about using the name format.Are you just trying to do a single group, multiple groups, mixed users and groups, or what?
Joe KubasekOn 10/2/06, Kevin Shaffe
Jarl,
> and there is no support for servletexec from Remedy?
ServletExec continues to be supported. This is covered in the FAQ section of
the document:
Will ServletExec continue to be supported in releases after BMC Remedy AR
System version 7.0.00?
There are two facets to this question:
Co
Usually, when I do an import I take out all the quotes out of the file.
Though I usually use excel to edit cvs files, excel puts qoutes around
everything. Not sure if this is your problem.
Bob Halstead
Advanced Services "The superior man cann
**
From the
Documentation:
PERFORM-ACTION-APPLY
Performs the Apply or Save operation on the current
window. For Search windows, the search
is performed.
Is this the
same as just doing a commit? It seems to do a little bit more, like open a
message box and close the window. Anyon
Bob,
While I am not sure of exactly what your doing I would be cautious
of "removing it" or even moving it to a later execution order. You
might find that some workflow expected it to happen at that time and
that by moving it you are some how breaking other things.
Just a thought...
One alt
Hello listers,
I have a quick question about Soap. We have a soap interface we are
running and when I pass in a qualification like this:
'rad_Status' <= "Pending" I get an error:
Fault: org.xml.sax.SAXParseException: The content beginning "<=" is not
legal markup. Perhaps the "=" (d;) characte
Title: RE: Perform-Action-Apply
**
Carey:
Exactly. It depends on what the Active Link is doing. What exactly is the PERFORM-ACTION-APPLY code?
James McKenzie
L-3 GSI
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behal
**
Robert:
I agree with Carey, do not remove this workflow.
However, you may add workflow before this Active Link. I would look very
closely at all of the active links for this particular form and see if I could
move it to a larger sequence number or bundle your additional workflow into a
**
Well I would like to keep the window open for one.
Basically he's my process. A user starts to enter a new change
request. They can create tasks for that change request. In that task
they can create an outage which is another form. They first have to
save the task before they can cre
**
Robert:
I would suggest trying to do the
following:
Commit the action (this maybe caused by the
Perform-Action-Apply) and then immediately open the window in Modify mode where
the current user can input more. I'm assuming one of two things:
1. The user has the ability through eithe
Let me rephrase the question because I have tracked back my issue to Filters
that are firing that seem to overwrite my values that I am importing in ...
I guess my question now is has anyone imported data into the COM:Company
table on v7 and have the data mappings defined or is there a pre-req
**
The commit is actually done by the Perform-Action-Apply,
along with the window close. but again this is just from
observation. The save button, it turns out, fires off an active link
called RSH:GenericSave which ONLY calls the Perform-Action-Apply. which
just runs that command. This is
then we all should do an enhancement request at bmc for that.
I think most of us would like to change these colours to their corporate
identity design.
greets Mario
Stephen Earl
**
Robert:
You can replace the workflow with your own custom workflow,
but be very careful. I would either:
1. Disable and replace this workflow.
2. Create my own workflow and remove the form from the
listing of forms in the RSH:GernericSave Active Link after making a copy of the
AL. I
I didn't see anything on this...since that's so rare...I'm assuming it is
because it was posted Friday afternooneverybody took off early.
:-)
Reposting.
And here's my sql statement on my menu:
select a.fieldname, a.fieldid from field a where helptext like 'Field Level
Help%' and a.schemaid =
**
That is exactly what I would do, but again, what if the
process does something behind the scenes like set fields in the form or
something else that is critical. Fom a documentation stand point, it would be
rather "mean" to have this function do something that the doc's said it
didn't. Th
**
Robert:
What is the number code after the Perform-Action-Apply (if
there is one.) If there is no number, then all that is happening is that
the Active Link is doing a commit and close window in one action. You can
feel 'safe' to modify this workflow to do what I described if the situat
**
The task is also calling the RSM:GenericSave AL. On
the task, I get a ARNOTE: 41102 (since it's above 1, i'm guessing it's just
a note), didn't see a message action in any of the active links off the button
so it's within the process. On the change save, I don't get any
ARNOTE. Fun
**
scratch my last message.. I found the active link that
closes the window lol.. had to dig a little deeper. The same link also displayed
the messagebox. And set a field that i'm not sure what it does. I'll get
back to you all when I dig a little deeper on this. I really want to know
what
**
I wish there were. You could build workflow, I suppose, to load
the correct arsystem.css file (by copying it into the correct directory)
through an init-form, but I haven’t tried that yet. For now, you
need to route them to the Mid-Tier, where all users use the same arsystem.css,
or, d
**
Robert:
I feel your pain is the word. The reason that it
closes is because most original work comes from one of the consoles whereas
changes are done directly in the form. It is quite interesting in the
thought pattern, and this could be done better as it was in ITSM 5.5 where the
cal
**
Ok, after I turned on logging of active links on the
client, I finally understood how and when things are getting accessed.
First off, I would like to compliment bmc for their exceptional job of making
the save process pretty complicated on their change request form =P
The button on t
**
Oh, and I got your email Jay, but didn't see it till I
sent out my last one lol. Thankyou for that though =) Next time i'll
just enable logging on the client first when trying to figure out something on
change management side lol.
Bob Halstead
From: Action Request System discussion
**
Hi all,
So, I know that I can install ARS 6.3 and
7.0 on the same App. Server, but today, when I called Support about an
installation question, they implied that although I can install the ARServers,
I might not be able to install ITSM 7.0 on my ARS 7.0 instance (since I have
ITSM 6.
**
Rebecca:
We are trying that here, except our Oracle server has a
major problem
James McKenzie
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rebecca
HammondSent: Monday, October 02, 2006 3:57 PMTo:
arslist@ARSLIST.ORGSubject: ARS 6.
**
Sorry for the OT,
but our Oracle server is down and when we reboot it we get a message to run
metadb. I'm very leery of doing this before I find out what is wrong with
the server.
Anyone else
encountered this message and what did you do to fix it? Off-list is fine,
I will feedback to
I am new to Remedy ARS administration and I'm beginning to get "Is this
possible?" type questions from my users. I've got two that keep cropping
up and I haven't been able to find a definitive answer. Any enlightenment
anyone can offer will be greatly appreciated. Thanks in advance.
1. Is t
**
I did it (Win2k3/SQL), but I had them in separate database
instances, only one of which could be active at a time. I don't know about
having both of them available - there would be licensing issues at
least.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROT
Answer 1) RTF on the native user client is not possible.. On the midtier
however if your web developers are willing to play around to modify the code
behind those pages.. I'm not sure you would be achieving a business
advantage doing that given the work involved...
Answer 2) DDE is your answer to
**
I'd
first go for a system level restore if you have a backup of the system before it
went down.. might loose some transactional info that way but at least you would
be good to go from the point it went down at..
Cheers
Joe
-Original Message-From: Action Request System
dis
That's because you are querying the field table where the fieldname column
stores the database name of the field.
What you should be doing is run a query on the field_dispprop table to get
the field name for the view by seeking the vuid from the vui table.. so
basically your sql statement will be
**
Unrelated to the install (I hope)?
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Monday, October 02, 2006
7:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 6.3/7.0 on same
server, with ITS
**
Susan
Bonnell
Senior Technical Recruiter
Analysts International
[EMAIL PROTECTED]
Direct: (303) 779-3520
Toll Free: 866-765-2849 ext 8223520
www.analysts.com
www.jobsatanalysts.com
__20060125___This posting was submitted with HTML in it___
--Tim
- Original Message
Friday Humor came early this week.
--Tim
- Original Message
From: "Bonnell, Susan" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, October 2, 2006 10:49:45 PM
Subject: [ARSLIST] I was trying to sign up so i could post a job on your site
and
And the ARSList award for longest subject line masquerading as a message
is...
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield
Sent: Monday, October 02, 2006 8:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: I w
Tim,
Uh... and you have to parse the right part of a "display property" out
of one of two different columns in that field_dispprop table. (If
memory serves.)
I started to try to reply the other day.. but it is still a bit
incomplete... but I think it still might spark a few ideas out there
as i
Sean,
I have not tested this...
But I think your first dealing with an XML issue.
"<" instead of "<"
Now if ARS will understand that... well that might be a different problem. :)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
So
Title: Installation question
**
John,
I'm
not sure if you got a response to this... but here goes...
You
assume correct.. The first server doesn't have to be shut down during the
install of the second server... The second server can be set up independently
and now the new apps have the a
Here's something I posted to the list back in 2004. It might help in this
situation...
The MS SQL Server Solution:
Maybe there's an easier way to do it, but here's what I came up with. I
use a lot of charindex and substring calls to chop out the field label.
Notice that the propLong field
I was rummaging through my sent mail boxes and found this message from Aug
2005, back when I worked for cMango. Somebody out there may find it useful.
==
Form view aliases (e.g. "Help Desk Case", "Help Desk Cases") are
contained in the propShort or propLong column of the fi
Dear All,
I tried to migrate a new view of the HPD: HelpDesk form from our
development to production server, and to my amazement, discovered that
Migrator does not migrate the fields on the view. Permissions to the view
are determined at the field level, so all fields must be migrated
separate
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