**
Hi All!
Does ARS provide auto guest login? I need auto-guest
access to mid-tier (Home page) and in some situation need to login as
registered user for some additional functionality via special login page. If
the user after try bad login via special page, it must be have guest access
**
Hi All!
Can I make image on button transparent? I not found
solution at this moment.
С уважением,
With
best wishes,
Вербовик Максим
Дивизион программных решений
INLINE
Technologies
Телефон: +7 (495) 721 3505 (доб. 393)
Факс: +7
Has anyone received the following error message when trying to download
patches? And figured out a workaround?
The following error(s) occurred while trying to process your request:
ARERR [9084]
User is currently connected from another machine
*sigh*
-tony
--
Tony Worthington
[EMAIL
Try changing your password and re-login.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Wednesday, October 25, 2006 9:17 AM
To: arslist@ARSLIST.ORG
Subject: SupportWeb patch download - ARERR
Title: OT: Home Page Customization
**
I've been thinking of the best way to customize the Home Page form for my Remedy implementation. Currently, I set the white space that takes up about 3/4 of the screen to be a view field to a static HTML page with some graphics and instructions on using
Heh. That worked. Now I get a:
ARERR [9093]
User is currently connected from another machine
Do you wish to override? [Yes]
Thanks Stephen!
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
Heider, Stephen [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
**
Bitmaps, by their nature, cannot be
transparent. To make a transparent image, you need a GIF file.
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, October 25, 2006
7:01 AM
To:
Hello,
Consider the following:
EntryFactory entryMan = EntryFactory.getFactory();
Entry entry = (Entry)entryMan.newInstance();
entry.setContext(serverUser);
entry.setEntryItems(items);
entry.setSchemaID(new NameID(schema));
entry.create();
Not sure if the same applies for the Java API, but for the C API
according to documentation, you can't createEntry to a Join, you should
createEntry to the base forms that make up the Join.
I might be way off but I hope this helps
Cheers,
Curtis Gallant
-Original Message-
Appajee,
The computer that was having the issue only had v6.3 User Tool
installed. The other computers had both v6.3 and v7.01 User Tool. I
uninstalled the v6.3 User Tool and installed v7.01 on that computer, and
it worked.
Afterwards, I also installed the new version of the .Net API
Listers,
I'd like to have a button on Form A, to open one of the attachments in
an attachment pool on Form B. Is there a way to do this?
2nd question, I'd like to fill in some info from Form A into this
attachment when it's opened (it's going to be a Word Doc), is there a
way to do this as
Does anyone know if there is a way on 6.3 or 7.0 to store the Customized
Field defaults in a record on the server? Currently on 6.3 (patch 17)
if a user sets their own customized field defaults it is stored on their
machine as a FormNameCode.ard file (FormNameCode being the same format
as the
Create a display only attachment field on form A. Perform a setfield from
form B to Form a setting your attachment field on form A from B...then you
can do everything you want with the attachment...and then push it back
afterwards if you are wanting to save changes
L. J. Head
Software Engineer
Chris,
The entry is actually created, but the EntryID is not returned - it looks more
like an API bug than anything else...
How do you make the join? How do you create the entries in the base forms
without having to figure out which fields belong to which form, etc.?
I can't believe it's this
Chris,
It must be a bug. I'm looking at the Entry in the debugger once it's been
created, and the EntryKey Object has three values:
* EntryID ()
* JoinEntryID (null)
* SchemaID (The Join Form)
Clearly the JoinEntryID should have a value, and therefore I deem it broken.
Which is a little
John,
This is correct behavior. The entry id is an array and in a join there is no
entry id because nothing is actually created. It is the responsibilty of the
workflow (filters) to create the underlying records making up the join.
I have noticed this in the c api.
Cheers
Ben
- ---
Ben,
Let's say you have a join form J that joins two forms, A and B. Form A has
fields A1, A2, and A3. Form B has fields B1, B2 and B3. From the client's
point of view, they all appear on the form J.
Therefore, the client (writing against the API) needs to create an entry in
J - but what
Curtis,
Your observation is correct, almost.
The create entry operation can be sent from API clients even for
Join/display-only forms. Then it is up to server (or, in fact the
workflow tied to the forms in question) to do whatever is necessary.
Typically join forms that are part of a
Yeah I've never actually tried createEntry in a join, you could say its
broken but I believe its just not fully implemented, remember that a
join form in remedy is nothing but a DB View which joins 2 T tables and
stores relationships and joinIDs in a separate table. So by using
createEntry
John,
Did you try something like this.
// Get the Entry Key
NameID schname = new NameID(schema);
JoinEntryID entryID = new JoinEntryID(eidstr);
EntryKey entryKey = new EntryKey(schname, entryID);
Thanks,
Josh.
Curtis,
Indeed, and the fact that you can update an entry using a join key
demonstrates poor design/lack of thought. How hard is it to add two strings
together, I ask!
If you've just started AR API work then the only advice I can offer is, don't
trust anything! I particularly like the
Joshua,
The problem is getting the join entry ID, not creating a key... In your
example, I don't have eidstr because the API doesn't bother to return it
within the Entry. Unless I'm missing something - can you clarify?
John
Ah, I see ... just thought you may have been looking for EntryId instead of
JoinEntryId. Looks like this has been answered in another post.
Thanks,
Josh.
John,
A join is NOT a regular form. If you submit to a join with the user tool you
will also not get an id - or rather a zero length string for the returned id.
I have had to work around this by allowing users to specify a reload query
when needed.
Consider a case where you submit to a join
Stephen,
The latest drop available is upgraded to the latest AR API release
(7.0.1 FCS).
Besides there was a subtle defect about qualification parsing that was
fixed. This fix allows for more control on how the parsing is performed
- when to use field DB names/ids alone (Vs. use field display
So the real version still isn't posted on supportweb, but there is a
version bundled in with the 7.0.01 upgrade download docs zip file (which
references the nonexistent supportweb version)
What?s new in AR System 7.0.01
The following features were added in AR System 7.0.01. (This version also
The libumem library changes are interesting. There is no longer a
debug build with 7.0.01, instead you preload libumem.so. Makes it
much easier to get core/memory info for tickets that require it.
Axton Grams
On 10/25/06, Tony Worthington [EMAIL PROTECTED] wrote:
So the real version still
Title: Exporting Server Definitions
**
Has anyone successfully attempted to automate the exporting of their server definitions? I would like to export on a weekly basis without having to do it manually. Is that even possible?
Thanks in advance.
Neil Sully Sullivan
Remedy
Tony
I know you got in but did you have a windows mobile device connected to your
PC at the time? I have found this causes issues with our set up because the
windows device gets it own ip address which causes the user tool and mid
tier problems, it is fixed in ars 6.3 patch 18 which I am
**
Yes and here is the utility to do ithttp://www.remedytools.com/ARBackup.htm"Sullivan, Neil G CTR USAF AFRL/SNOX" [EMAIL PROTECTED] wrote: ** Has anyone successfully attempted to automate the exporting of their server definitions? I would like to export on a weekly basis without
**
Hello,
I was attempting to copy a diary field using a setfield action on window display to SubString 0,4000 the diaryfield from another form into a 4000 charcter field for display purposes.. ..
Has anyone done this ?? I am getting issues..
I know this is vague.. if you have done it.. just
**
You could also
use aradmin from the command line.
Search for command
line interface in Remedy Administrator under Help Contents and
Index.
Chad Hall
(501) 342-2650
From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Angela
And I will add this to the concept...
A submit to a Join form (or any other form) might actually create
multiple children that might be expressed through a one to many
relationship.
Take for example a simple definition of a support person. They might
have multiple phone numbers. However for
Yea... but has any one other than me found that is pukes if you have
to many objects?
I have had to resort to exporting almost all of the ARS objects as
individual sets. (AKA One export for Forms, a separate file for Active
Links, a separate file for Filters, etc...)
Any one out there got the
Zandi,
What issues are you having?
Does window display = on Display or Window Open or Window
Loaded? (It likely matters.)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap
**
I got it.. I did a Backwards on the CALL .. sorry..
I selected display.. then I put in give an error.. on no match.. --- dummy..
But my form from and to was inverted..
I am a nut sometimes..
On 10/25/06, Carey Matthew Black [EMAIL PROTECTED] wrote:
Zandi,What issues are you having?Does
Hi all,
BMC markets the Remedy Link for MSSql and another for Oracle to be used
along with Enterprise Integration Engine. Anyone know of a partner or
otherwise who has built the equivalent for Sybase (presumably using the
Adapter Developer kit, also provided by BMC).I contemplated just
Hey Dan,
That tip sort of worked.
Now my AR server can see the database but I'm unable to log in.
No passwords I use work.
Dan Caissie wrote:
What I did that might be a bit over the top is basically copy over the
config file and I just changed the server info.
But I think this change
SUN's libumem, alternative Memory manage
from inside BMC/ARS Support
SUN's libumem, alternative Memory manager has several advantages over the
default SUN memory manager found in libc. The most important of which is
performance. It scales much, much better on multi-CPU SUN boxes than the
Is LDAP enabled? That could be a potential problem if you had it
enabled on the old system but it is not configured on the new system.
If all else fails, you can create a new Administrator account from the
command line using arcache and see if that one works.
-Original Message-
From:
I've experienced this too Carey most frustrating :( and I have yet
to find a way round it...
Stephen.
On 25/10/06, Carey Matthew Black [EMAIL PROTECTED] wrote:
Yea... but has any one other than me found that is pukes if you have
to many objects?
I have had to resort to exporting almost
**
If the user can open from the Object List the view will either be the default view set on the form or the view listed in the Options advanced tab.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 25 Oct 2006 2:11 PM
Subject: About diffrent views of a
**
Hello List,
Has anyone Integrated BMC Knowledge Management with ITSM6
Apps (specifically Remedy Requester and Help Desk)?
If so, have you imported canned knowledge
packs from RightAnswers, Inc.?
Ive followed the instructions outlined in the guide
provided by BMC entitled:
Hi,
LDAP was configured for both dev and prod the same. LDAP was in the cfg
file.
However, I turned it off too and it still doesn't work. I tried the IP
address of the server also and no good.
ARERR [623] Authentication failed
user: Demo, server: remedydevapp
Cannot login to
I am trying to get my paging working on the Help Desk tickets.
Everything is set up exactly the same on the new server as it is on the
old server (still production), but it doesn't send the page.
I changed the Filter name from Checking SHRH:HPD-Page7_cmd_asgn To
Checking
Bob:
Maybe you can comment on this, because I am stumped at this point.
When starting arserverd without libumem in the LD_PRELOAD, arserverd
crashes with the following output:
$ arserverd -s rm00d70b -i /prod/sys/remedyb -l /etc/arsystem/rm00d70b
server: locale=[[ en_US.UTF-8 ]],
LANG=[[
Hi Cindy,
I wanted to sort of simplify the question I had for Rick in hopes that
it might be easier for you to answer!
The crux of my problem is this... I want to relate multiple contracts to
a PDE. It looks like I can't. Is this something you've already talked
about with the developers and
Also, on the form properties (Admin Tool),
you can remove Megans group on the view that you dont want her to see, or
include the group but keep form hidden.
Veanna
From: Action
Request System discussion list(ARSList) arslist@ARSLIST.ORG
[mailto:Action Request System
Can I comment on this? Heck of yeah. that's like asking me if I have an
opinion!!!
:)
Reviewing you other recent post about arserverd crashing while trying to start,
your stack trace looked like this:
Stacks:
/prod/sys/remedyb/bin/arserverd:DumpStackTrace+0x88
Apologies to the list. My prior email on this topic wasn't meant to go
to the list... but as long as we're on the subject, I'll throw it out
there. Has anyone else run up against the requirement to relate
multiple contracts to one entry in the Product Catalog within Asset
7.0? I have a
Not at all ; )
Thanks,
Axton Grams
On 10/25/06, Bob Weiman [EMAIL PROTECTED] wrote:
Can I comment on this? Heck of yeah. that's like asking me if I have an
opinion!!!
:)
Reviewing you other recent post about arserverd crashing while trying to start,
your stack trace looked like this:
If the Demo password in the User form is blank, and you have
de-configured LDAP, but Cross Reference Blank Password is still
checked, it will not work. Uncheck Cross Reference Blank Password
Restart ARS. If still no dice, Read up on the arcache utility!
-Brian
-Original Message-
Or turn off the remedy service, edit the ar.cfg to change the Cross
Reference Blank Password line from Yes to No, then restart the service.
Demo should be able to log in with a blank password then.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
Hello All,
I just wanted to let everyone know that ARUtilities 7.0 is now available for
download. supporting ARS 7x servers
http://www.arutilities.com
Send questions to [EMAIL PROTECTED]
Thanks to everyone for your support.
Les Ganton
I will be out of the office with no access to email and voicemail until
Tuesday, November 7th. If you have an immediate need please contact Walker
Hennington at 303-629-6600 or [EMAIL PROTECTED] I will return all messages
when I return!
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