Hi all,
I have re-licensed three open source projects as LGPL which were previously
GPL. This should eliminate any concerns about using these projects at client
sites, or even in commercial offerings. They of course remain 100% free and
open source.
I have already updated the projec
Axton,
I remember seeing a presentation that noted a serious memory leak with
7.0.1 server configured for Unicode (the app server not the database)
with pre-7.0.1 clients. Again I don't remember details but I think
7.0.1 clients were fine. It's the older clients that cause the issue.
Armed with
I'm trying to figure out web services and we've got a developer out here
from another software company trying to integrate creating HPD tickets in
remedy. He created a test file to run in c++ and I'm getting an error in
remedy that we can't figure out. When I check out the midtier logs I see it
say
Shawn, you mentioned something that flicked a switch in my mind when you
were talking about the KBs as part of an ITIL process. My ITIL foundations
class featured the BMC Airport Simulator, led by Mr. Atwell Williams (both
of which I heartily recommend). The entire point of the simulation was to
Just wanted to send a note and inform anyone planning to upgrade to
7.0.01that it is not production ready. We implemented this in a
production
environment, only to find massive memory leaks in the product. The
arserverd process will continue to run fine until it reaches the upper
limits of the 3
Initially you want to map where you want this data to be stored and then use
the Class Manager to modify any forms within the CMDB. I would suggest that you
create a new staging form to import into and review the data. After you have
gotten the data into the staging form you can use a filter to
I will be out of the office starting 12/11/2006 and will not return until
12/14/2006.
I will be in meetings on Tuesday, Wednesday and travelling on Thursday and
will be unavailable during the daytime. Barbara Lee Price will assist you
with any staffing needs during that time. She can be reached a
I've never imported into the CMDB form, but I have imported into the User
form. It's pretty easy. If you have a vendor form configured, all you have
to do then is use an escalation. Be sure, however, to make your
qualification query very exact-otherwise it'll try to import junk you don't
want.
Hi,
Has anyone ever imported data from an Active Directory into the CMDB? We
have 6 fields in the AD that store computer system information and we want
to get this data into the CMDB. We have setup LDAP against the AD but I
have never tried or even thought about importing data stored in the AD
...which may lead us out here in the customer arena to simply start
pulling the trigger quicker: encounter a problem - troubleshoot it very
superficially - then go ahead and submit it as a ticket knowing that we
will have to eat the front-line support time anyway, so it might as well
be on BMC's ti
Axton,
But it is all about the paper. (Money that is.)
If THEY say "I know my stuff"(AKA: they certify me) then why will
"they" not use such a valuable resource to the best of their
advantage? ( It just does not make sense to me. )
And just to be clear, I was not trying to say that ONLY RSP/RAC
This is one of the flaws of most early ITIL adoptions I think. While in
ITIL everything is initiated and communicated through the Service Desk
as front line support, that doesn't mean that it has to be an
organization structure. There's no valid reason for them to limit the
KBs as tightly as anot
This is more or less what I meant. As someone who has spent so much time on
these systems, chances that you raise an issue that could have been resolved by
reading the manuals are much less. Chances that you raise an issue without
conducting preliminary checks to see if you have done anything wr
Dan,
Or you could use the XML Gateway, which is a bit like Kinetic but an awful lot
better. For a start, it provides a generic XML based system of accessing
Remedy, as well as LDAP/Active Directory, any SQL database with a JDBC driver
and it will even query the Remedy database directly, perform
Woops! Forgot to mention the key to the challenge-I'm developing in 5.1.2.
Norm
_
From: Kaiser Norm E CIV USAF 96 CG/SCWOE
Sent: Monday, December 11, 2006 2:41 PM
To: 'arslist@ARSLIST.ORG'
Subject: Design Challenge
Hi everyone:
I am designing a new form and have hit a road
"As an RSP I should be able to see more KB, enter KB's, update KB's and
have a great deal more access to info on my incidents/bugs than the
average customer. I have INVESTED a great deal of time to become
"certified" in this stuff and that should mean that I am a good
partner for BMC to work with.
I do know that People Soft and SAP both handle there support the same as
Remedy. Even if you a 10 year veteran with all the certs you still have to
start and level 1 and work your way through the steps.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Thanks, Axton.
I was able to log out and back and resubmit my ticket online.
The dev community site is still not working of course. I should have
submitted a ticket earlier; as the search function on the dev community
site hasn't been working for weeks. I thought it was simply going
through a
Michelle,
I had similar problems last week too.
However, after doing a browser shutdown/re-open (and using IE v6) it
started working again.
I think it is a browser thing.
And BTW I confirmed that the site is working for me now.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Ac
Hey, at least you can log in. I have been banned for the sin of having a
gmail account, though the Support site seems to have no problem with that.
Yet another thing they didn't consider in their planning...
Rick
On 12/11/06, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
wrote:
Hi, Fe
Hi everyone:
I am designing a new form and have hit a roadblock. I'd appreciate any and
all suggestions.
Here's what I want to do. I want to create a web news portal very similar
to, say, MSN. If you take a look at MSN, you'll see it displays the
headline of a news story as a hyperlink.
Joe,
I here you. I feel that frustration.
However the most experienced developers do still make "newbie"
mistakes from time to time. And wasting a "experts" time trying to
figure out that you really did "leave the caps lock key on" is not
good for anyone. (Even if it makes the customer on the ot
I got ARERR 9351 on MT 7.0.01 when a XSS checker on the web server was
tripped by the backchannel servlet request url format. You may want to ask
them to check any security software logs along with the web server logs.
Axton Grams
On 12/11/06, Lucero, Michelle - IST contractor <[EMAIL PROTECTED
I heard 4MB too. However, we have 1GB on a Mid-Tier server (Dual 2.8Ghz,
1GB RAID 5 Intel) with ASAPI. I have only seen 32 maximum concurrent
users on our IIS web box. It is has 512MB for the Java startup. Our
Mid-Tier seems a little slow. I want to get more ram, but I need to get
more statistics t
Hi, Fellow Listers,
Big Sigh..
So, from someone else's post, I thought I would go to the Developer
Community Site to check for new stuff. Here are at the very least the
problems that I encountered.
1. The search function doesn't work at all.
2. The Category menu doesn't work.
3. Receive "
Dan,
If we could abstract out the binding between the JNI stuff and the Server
object, using a ServerFactory or whatever, you could "plugin" the server
implementation. Either one build on RTL, the Remedy API or somekind of
remote api. For that the API itself must be pretty solid ofcourse.
Just a
Frederick,
Now I get an error "Number of query values and destination fields are not
the same"
I dont't know if it's something wrong with my logfiles...
I also tried ARLogAnalyzer as Jarl sugested, but that didn't work...
I have tried that one before, and it didn't work then either.
Was trying v
Dan,
Exactly what I was thinking. (But I was thinking less about HTTP(s)
and more of a socket/network connection stuff. Just native between a
custom Java API and the Custom Java Server that uses JNI to talk to
ARS.)
You could opt for one more layer of extraction/abstraction (than I was
thinking
Hello Chris,
How are you doing.
I don't recall where I had heard this but it was a reliable source. You should
take into account at least 4 MB per concurrent user logged in on a mid tier
server as far as server memory is concerned to use the Mid-Tier application.
Joe D'Souza
Remedy Developer
I do agree on the policy bit. What I do not particularly like about their
policies is their first level support towards dealing with certain problems.
What I think would work is if they were to set up level based profiles of their
customers.. What I mean is usually when you have an experienced R
A couple of comments on the open source licensing and Java APIs –
- I’m looking into relicensing RTL, JOARSE, and COARSE under the LGPL.
I would like to leave the ROI project as GPL. I should have a decision on
this by the end of the day today.
- This is just my person
I recomend using log4j when logging a java application.(or other applications)
http://logging.apache.org/log4j/docs/index.html
--
Jarl
On 12/8/06, Mikhail Serate <[EMAIL PROTECTED]> wrote:
**
Hello List,
I've got an API that searches for a Record X in Form A. I created a Java API
for this
Xchel,
I attended a webinar the week of 11/26 and BMC assured us that there would be
something available by 12/1. It is now 12/11 and there is still nothing
available.
I am also very interested in regards to when this will be available.
From: Action Request S
Download ARLogAnalyzer from Community Download. It's much, much, much
better than the Logtmr program.
Be sure to read the Frequently Asked Questions section.
The tool is just awesome... Can't tune performance without it.
--
Jarl
On 12/11/06, Niklas Asplund <[EMAIL PROTECTED]> wrote:
Hi
I am t
Actually, I just talked to the education department on Friday about this
exact thing, and they essentially said to do what Scott says below.
Hopefully, if the approval gods are with me, I'll be in Maryland in
February for the RSP class. I've already taken the 7.x What's New, and
the Remedy Edu
Hi all,
Does Remedy mid-tier work on a Macintosh machine?
Currently my Remedy mid-tier is configured to run on New Atlanta
ServletExec/AS 5.0 for Windows. So, my gut feeling is that it will not
run on a Mac. If this is right, what does it take to make Remedy run on
a Mac? Can I make the same serv
Mike,
there is a Statement of Direction for FTS that should address your
questions. Is was just recently released and is available on the support
site.
Rgds,
Chris
___
UNSUBSCRIBE or access ARSlist Archives at www.ars
Hi Barry,
One of the more notable issues is that the KBs that we can see, and the
KBs the support staff sees are not the same. They see a far more robust KB
database. Often I had been asked "did you check the KBs?" I finally had
someone webex, and we looked at it from my login, and the
Hi Listers,
There are still many there who are truly great at what they do. Some for
always having the right answer, and some who no matter what won't rest till
they find the solution. So for Gary, Doug, Dave Carrie, Carmen, Russ, Dave (the
other Dave), Jason, and all of you who over the ye
AMEN to that. Virginia in Servers and Grace in Licenses to add a couple
more.
C
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, December 11, 2006 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: B
Add to that list Chris Pettibon, Jesse Richardson, Rich Denman, Jane
Stuckey, Derek Bennett, and Bamba - all very knowledgeable and helpful
folks. That's not a complete list, and I apologize to those whose names my
brain is too feeble to still remember, but the point is that the problem
isn't tha
OK, since I started this (talk about trolling.)
Let me say that I have continued to have some pretty good contacts
with folks inside Remedy In fact, right after I wrote the
original post, I called support (I hadn't made a call to support in a
LONG time, always used the web) and immediate
Ladies and Gentlemen,
Does anyone have any idea as to how many connections is the maximum for
midtier and to support that maximum, how much memory should be required.
I would prefer a ratio if that is possible. I realize there are many
variables involved, but a best guess would be preferred.
C
I sort of agree here but there are just these certain individuals at Remedy
support I don't mind dealing with as my experience with them has been more than
satisfactory. To name a couple, I think Alfred from the Server Support team is
one of their most brilliant server resources, and recently I
The benefit to me is the use of collections. It simplifies programming and
integrations with most other third party classes, as they include methods to
work with colections.
Unfortunately, the challenge in removing the jni piece of any of the
available java api's will require the availability of
Axton,
That applies to LGPL, the Lesser GNU Public Licence. JOARSE is licensed
under the "normal" GPL as far as I can see, the sources contain the line:
* JOARSE is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* th
James,
Are you exporting the report?
This is currently what I'm doing (many Thanks to Colleen Eilbert):
1) I have a folder on the application server containing the report file
and a couple of batch files. One batch file I use to attach a date
value to the file name in order to allow files to bui
http://www.gnu.org/licenses/lgpl-java.html provides a better synopsis of the
issue. I would like to quote the following:
"If you distribute a Java application that imports LGPL libraries, it's easy
to comply with the LGPL. Your application's license needs to allow users to
modify the library, an
Remedy enviromnment
ARS 6.03 patch 18
Oracle 9.2
All custom applications
We are currently integrated with Pinnacle's Telemanagement System V3 and
will be upgrading to V5.4.5.
Is anyone currently running Pinnacle V5.x with Remedy? How was the
integration done - with view forms or something e
Hi Axton,
Yes I know. My point is that I do not see much use in switching one JNI
wrapped API by another JNI wrapped API. The issues that are present with the
JNI stuff are not going away when switching to JOARSE. My other point is
that RTL and JOARSE do not support all Remedy platforms and that
Gee, Barry, I've noticed that, too.
At my last position, we kept a running total on our whiteboard. Every
time we called support, we logged who actually solved the problem, our
admin team or theirs. Their team remained with a 0 total.
Come to think of it, I don't actually call BMC support: I'm
Axton,
I'm well aware of GPL and Java being opensourced under the GPL. There's one
exception though, Java is GPLled with the classpath exception that allows
linkage from any program, opensource or not. Without that exception, the
linking program must also be GPL. See the wikipedia site on this fo
I am trying to set up a weekly report that runs stats, I have a report
built, is there a way that I can inbed it into an escalation to have it run
say on every Friday?
James Collins
Supervisor
Client Services,IT Service Desk
Vnet 331-6070 DD 914-881-6070
Fax 914 331 7318 DD 914-881-7318
www.v
Gee...If this is Off Topic, what is on?
The web site may suck, but it's the changes to the underlying support
organization that concern me.
I used to(pre BMC Userworld 06) be able to pick up the phone and call
Remedy tech support with a 50/50 chance of getting an answer to my
question. AND, i
Hi Frederick
This looks like a very nice tool. If I could get it to work
When I load the logfile into the access table, I get a message of "No
Current Record."
And nothing was inserted into the SQL_Log.
Does the import demand any specific dateformats or something like that??
// Niklas
On
The format of the log file changed from ARS v5 to ARS v6 so the 5.1 version
will not work on a 6.3 file. I did an app in Access and it is available on
Matt's site
http://www.mattreinfeldt.com/site/component/option,com_docman/task,doc_download/gid,10/Itemid,28/
http://www.mattreinfeldt.com Dow
Very true - BMC was very willing to transfer my RAC to RSP, and upgrade it
to v7. No hassles, no problems at all. I forgot to mention it before
because that didn't seem to be the main body of his angst.
Rick
On 12/11/06, Scott Parrish <[EMAIL PROTECTED]> wrote:
Bob,
You can always get your R
Bob,
You can always get your RSP on 6.0 and then just take the What's New to
"upgrade" it to 7.0
Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bob
Sent:
RTL is a C++ wrapper for the BMC provided libraries.
JOARSE is a JNI wrapper for RTL
In essence, RTL and JOARSE are based on the supported libraries, they simply
implement a layer of abstraction that makes programming with them much
easier.
Axton Grams
On 12/11/06, Hugo Visser <[EMAIL PROTECTED
GPL languages do not require programs written with them to be GPL. It only
requires that projects derived from the GPL'd software be GPL'd (i.e., you
write a fork of RTL that you want to release). Think about it, Java is
moving to GPL, gnu gcc is GPL, and the list goes on and on.
Axton Grams
Darned my stupipdity for not doing that. I've got out of the habit.
Time to determine what field is getting a default value then.
Many thanks, and sorry for wasting everyones time!
On 11/12/06, Kevin Gallagher <[EMAIL PROTECTED]> wrote:
You might try doing a Ctrl+E or an edit > clear all be
You might try doing a Ctrl+E or an edit > clear all before running your
search in the user tool. There may be a hidden field being set by
Remedy when the form is opened that is skewing your results.
--- Dave Barber <[EMAIL PROTECTED]> wrote:
> Interesting one.
>
> I'm putting together some rep
If I could add something to what Jim mentioned. In SQL Server functions
(UDFs) can not return non-deterministic values "directly". You can
accomplish the goal of using or returning non-deterministic values (ie.
GetDate(), GetUTCDate()) within a UDF by placing the non-deterministic
values in a SQL
Should have said - nope, the reports are being run from Crystal itself via
an ODBC connection. I may try it via the ARDBC instead, see if that gives
different results.
Either way though, the user tool isn't correctly representing the underlying
data.
Disturbing.
Regards
Dave
On 11/12/06, Fr
Are these Crystal report being run from the User Tool?
Somehow YES
ODBC
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: 11 December 2006 14:26
To: arslist@ARSLIST.ORG
Subject: Re: Crystal and AR Us
Are these Crystal report being run from the User Tool? If not, what database
connection is being used: ODBC, Direct SQL, Stored Procedure's, etc...?
On 12/11/06, Dave Barber <[EMAIL PROTECTED]> wrote:
** Interesting one.
I'm putting together some reports against the helpdesk form (v5) in
Crys
Hi
I am trying to run the arlogtmr utility on a SQL Logfile.
I'm running:
arlogtmr.exe -i h:\ars\loggar\sql.log -d 5
The result I'm getting for each row is:
** Corruptted line in log file **
/* mσ dec 11
2006 10:27:19.2550 */SELECT T506.C1,T506.C1 FROM T506 WHERE
('AG005056001A1Ah
Phani,
Thanks much. It worked
Regards
Anoop
Date: Mon, 11 Dec 2006 15:37:30 +0530From: [EMAIL PROTECTED]: Re: Stop
Exporting SLATo: [EMAIL PROTECTED]
Hi Anoop,
There is a Remedy's KB article about this. I dnt have the KB article # with me
as of now, I guess U can search it.
The solu
Interesting one.
I'm putting together some reports against the helpdesk form (v5) in Crystal,
and thought I'd sanity check the results with the user tool.
For a given customer, in a given month, the two are giving different
results. ie. customer="a" and 'create date' >= "01/11/2006" and 'create
To export data from ARS use runmacro.exe. With a bit of effort ant no
investment data in ARS can be easily exported.
Using the Remedy User command line interface
Action Request System 6.3
566 "Chapter 19-Using AR System clients from a command line"
From: Acti
Dan,
As a sidenote, why is JOARSE made GPL? GPL will require that any program
that uses JOARSE to be GPL as well. Wouldn't be LGPL be a better fit (I'd
prefer Apache or BSD license myself)?
Hugo
On 12/11/06, Hugo Visser <[EMAIL PROTECTED]> wrote:
Dan,
Personally I'm reluctant to use another
Hi Anoop,
There is a Remedy's KB article about this. I dnt have the KB article #
with me as of now, I guess U can search it.
The solution in that article is described as:
The export dialog remains open after you click on the Export button, so
you can receive this message if you click on the b
I will be out of the office starting 12/11/2006 and will not return until
12/13/2006.
I will respond to your message when I return.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answer
Dan,
Personally I'm reluctant to use another library that uses JNI. Although the
Remedy supplied API is a bit weird and maybe even buggy on certain areas, it
is supported and also runs on all of the supported platforms. We have
customers on about every supported platform so I really care about th
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