Impact of Disabled Filters and Active links.

Hi, Number of Active Links and Filters are "Diabled" on my system. When I take a log of certain action, then some of these Disabled Active links/Filters also appear in the log. I want to know if these disabled objects impact the perforance? If yes, then what should be the best way to deal wit

Remedy Developer Needed Immediately - Washington DC

Let's get the top 10 logistics out of the way: 10. Must be able to pass a government background check. 9. Must be a permanent resident or US Citizen. 8. Work is 100% onsite with government client in Washington DC. 7. The position is long term 1+ years could go out indefinite, this does not me

Re: Customizing ITSM7 Multi-Tenancy Mode

We customized a single tenancy environment by overwriting the 'assignee groups' field (112) for selected support groups. This field normally has the company group ID(s). By overwriting we were able to hide these tickets from the rest of our company since they no longer had group permission to tho

Re: Customizing ITSM7 Multi-Tenancy Mode

Charles, Assuming this requirement is valid and has been discussed in detail to ensure this is a sensible requirement... You could look at separating company B into two. One for incident and one for change. The users of company B would belong to both of these separated companies, and users of c

Customizing ITSM7 Multi-Tenancy Mode

Hi, Has anyone done a customization where you control access restrictions by application rather than company. For instance Company A can use Company B's change management tickets but not Company B's incident tickets? ___

Re: Bi directional Relationships

Bi-directional relationships are simple enough. Just create two records with the source and target fields interchanged. You can do this in workflow or with other tools depending on how you want to create these relationships. The Tideway discovery tool no doubt does exactly that. /Ben w

Re: Renaming a company in ITSM 7

I also haven't had to do this but it is NOT impossible. I regularly manipulate all foundation data with Meta-Update. Renaming a company just involves more queries and updates. SQL could do it - at a significant development cost. As could Meta-Update - at much less development cost. But as I

Re: SQL Server huge translogs and very poor performance

Thank you all for the great suggestions. I have forwarded them on to the engineers that maintain the systems. "Mongo only pawn in game of life." I'm just a dirt bag contractor playing with someone else's toys. But seriously, I really appreciate everyone's input!!! From: Action Request System

Capturing bidirectional email correspondence

Hello all, I'm able to send email notifications that include templates to users that submit via a web front end. I would like to have them be able to reply to the notification and have their text added to the diary. I have included exported email template data from the form but it's still not wo

Web Service and Dot NET

Question for anyone who has consumed a Remedy Web Service from .NET In ARS 6.3 (with a 6.3 Mid-Tier) the WSDL generated contains a namespace prefix as part of the inbound to Remedy XML. The Outbound XML from Remedy has no prefix. In order to make a .NET program consume the Remedy Web Service we

Re: Mid-Tier Problem...

Richard, I had a similar issue and it turned out that Tomcat didn't install properly during the Mid Tier install. Didn't show any errors, just didn't install. After much troubleshooting it turned out that the version of Tomcat I installed (can't recall of the top of my head) didn

Re: Mid-Tier Problem...

Apache Tomcat seems to show up as a service with a local service account that is being used. It seems like it starts but then when I try to show the welcome screen it stops. The settings all look reasonable? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On

Re: Mid-Tier Problem...

Thanks for the reply...I did the netstat but there didn't seem to be anything that was at :8080 . It looks like IIS might be using port 80 for the default web page. Since the Tomcat "welcome" page won't display would that mean that there's a Tomcat issue rather than an IIS issue? I followed th

Re: Mid-Tier Problem...

If you installed mid-tier on IIS with tomcat only providing the java application server, mid-tier will be on port 80 by default. Tomcat should not even be running a web server, or showing up as a service. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Tex

Resolved: Returning a unique list of values from a form with multiple records

Like I thought, this was simple, and even documented (although not in an obvious fashion - see pg. 375 of ARS 7.1 Forms and Application Objects). Even the support guy was thrown off by it until someone who had seen it before explained it to him. If you add a new table field to a form like HPD:Help

Re: Mid-Tier Problem...

Make sure IIS isn't using that port either. It shouldn't by default, but if you didn't set up IIS I would check it. Also, if you think something else may be using port 8080 (which I can't tell from your email), the easiest way to check is by running netstat -b from a command prompt, and lookin

Mid-Tier Problem...

I've installed the latest mid-tier on a windows 2003 R2 server - the installation went with no errors shown. Selected the IIS and Tomcat options. When I went to click on the Tomcat "welcome" screen it errors out here http://127.0.0.1:8080/ with a "can't find" page. I edited the c:\program files\

Re: Renaming a company in ITSM 7

I'm fortunate in that I haven't had to do this yet. However, if I did, I would probably do it all in SQL via a stored procedure. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McClure, Don Sent: Wednesday, June 25, 2008 10:23 AM To: arslist@ARSLIST.O

Kristin S Lowe/Paramus/IBM

I will be out of the office starting 06/25/2008 and will not return until 06/26/2008. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Push to External DB

Oh, I get it now! Thank you both! Sorry, I can be a little dense sometimes. So the command is issued through ARSystem via the fully qualified dblink name to the external DB. Sweet! Thanks again!!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of G

Re: Push to External DB

With this option, there will be some minimal maintenance on the DB side of things: the set up of the linked server, and setting any permissions to the aradmin user on the target table. These things are managed/maintained/migrated outside of Remedy, since they are at the database level, so that'

Re: Patch 9002

Well, I'm glad to see they're listening, but it does beg this question: Their own PS people are plenty smart, and have, no doubt, offered suggestions for improvements of this type before. Certainly the customers and outside developers and consultants have complained about this for years. What cha

Re: Push to External DB

Thank you Luisa. Not to be difficult, but I have a link setup for a separate view form integration, and that server/link does not show in the drop down for direct sql. I had the DBA use the instructions from the ARS Integrating w/ plugins and third-party document. Is there something else need

Re: Patch 9002

Disclaimer: I am not/do not/can not speak on behalf of BMC of course... For what it's worth - I have several contacts within BMC since I quite frequently work through their PS group. Due to some version issues with this and other patches I essentially wrote out a very long explanation of how the

Rif: Re: Push to External DB

You have to define on SQL server Enterprise Manager a linked server - see SQL manual. ciao Luisa Carena Gestione Postazioni Periferiche e Asset SGS BP Gruppo Banco Popolare di Verona e Novara via Negroni 12 - 28100 Novara Tel: 0321-663995 Email: [EMAIL PROTECTED] Brian Gillock <[EMAIL PROTECTE

Bi directional Relationships

Hi List, Has anybody created bidirectional relationships between two CI instances? I am in between of a Proof of Concept regarding the same and am able to establish it but there are few "tweaks" which I need to do and need help around the same. I searched almost every where but didn't get an

Re: Push to External DB

Thank you Guillaume, but I looked at that and am not finding how to specify the external server. The docs made it sound like you could do that too, and I've been looking. I'm guessing there is some kind of configuration required to be able to specify the external DB. Can you point me in the righ

Re: Patch 9002

The release notes text file says: Task Template version 3 Installer Release Notes Date: May 8, 2008 I was not aware of a version 2. They also list a half dozen outstanding defects in the patch, or with its effect on Change Management templates. There is an updated Installation Guide in the

Re: Renaming a company in ITSM 7

Hi-posting information for the University & Christopher Strauss across the hall: Short Version: No way to change a company name once configured (because full fan-out is impracticable). Full Details: first-where a new company structure is required for any reason, I created the new company/gro

Re: Push to External DB

A direct SQL statement from a filter should work, provided the aradmin account in the Remedy database has access/permissions to the other database Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Brian Gillock Sent: Wed 06/25/08 11:05 AM To:

Push to External DB

Hey Listers, I'm hoping this is an easy question that only I don't know the answer to. Is there a way to push data into an external database (SQL Server 2005) without using a view form or web service? I don't want to use a view form because of the maintenance associated with it.

Re: Patch 9002 (UNCLASSIFIED)

Classification: UNCLASSIFIED Caveats: NONE Fast probably means it's buggy!!! :) Sounds interesting though. I'll try it the next time I get a free moment (2010+) Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -Original Message- From: A

Re: Patch 9002

As a sideline question - it was mentioned that 'patch 9002 was updated' - can you tell version numbers? can 'Patches have Patches' ?? - I would have expected 9002 to be 'retired' and 900X to be released. Robert On Wed, Jun 25, 2008 at 7:57 AM, strauss <[EMAIL PROTECTED]> wrote: > ** > > That was

Re: Renaming a company in ITSM 7

Ah, ok :) no problem! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 25, 2008 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming a company in ITSM 7 ** Sorry, I meant Chris Strauss,

Re: Renaming a company in ITSM 7

Sorry, I meant Chris Strauss, who said he has already done this. ;-) Was hoping he had some insight on any gotchas that the rest of us could benefit from. Rick On Wed, Jun 25, 2008 at 7:48 AM, Moore, Christopher Allen < [EMAIL PROTECTED]> wrote: > ** > > > > Rick, > > > > I didn't have any spe

Re: Renaming a company in ITSM 7

This is what happens when (1) you use a column whose values change as a key and (2) you copy the same data all over the place. Axton Grams On Wed, Jun 25, 2008 at 10:48 AM, Moore, Christopher Allen <[EMAIL PROTECTED]> wrote: > ** > > > > Rick, > > > > I didn't have any specific concerns- just try

Re: Renaming a company in ITSM 7

Maybe we need an offical way from BMC, before they come out with the tool. Howard On 6/25/08, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** Seems like there ought to be a way to quickly export, modify, and import > the config data with the new company name in it, and that it wouldn't take > all th

Re: Patch 9002

That was fast - from January 2007 to May 2008 to get it fixed (and that is assuming that it has actually been fixed - guess I'll find out when we try to update the app when ITSM 7 patch 008 comes out). I would not have known unless you told me, because the issue I logged against it in February

Re: Renaming a company in ITSM 7

Rick, I didn't have any specific concerns- just trying to do this in a non-tedious way. As I can see it (and the way I've been told this was done here previously) is that a new company is created, people who belong to the 'old' company are set to the new company, tickets are set to the new co

Re: Renaming a company in ITSM 7

Seems like there ought to be a way to quickly export, modify, and import the config data with the new company name in it, and that it wouldn't take all that long to create. Chris, did you use some automated setup for this; perhaps one of the ITSM data import utilities? Or are there other concerns

Re: Renaming a company in ITSM 7

I talked to BMC yesterday and they say the tool is in testing and should be out soon. However they would not define what soon is. Howard On 6/25/08, Moore, Christopher Allen <[EMAIL PROTECTED]> wrote: > > ** > > Thanks Rick- that's what I figured but I figured it was worth asking… > > Chris > >

Patch 9002

FYI: There is a new version of 9002, dated May 22nd, on BMC's site. --- J.T. Shyman _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 25, 2008 10:23 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming a company in

Re: Renaming a company in ITSM 7

Thanks Rick- that's what I figured but I figured it was worth asking... Chris From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, June 25, 2008 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Renaming

Re: Renaming a company in ITSM 7

At UserWorld 2007, BMC promised a utility to do this; they have yet to deliver it. I expect to see it sometime after they fix the bugs in patch 9002 (and now 9004), so we are already talking years, not just months. So far, we have had to use the manual method that you described. Christophe

Re: Renaming a company in ITSM 7

The only other option is to create a nickname for the company, and use that. I remember them telling us to do that in class, because you can change the nickname whenever you want with no real impact, but you cannot change the name without having to redo your entire config data, because all of the

Re: Archiving Stopped? RESOLVED

Hi All, Turns out that the reason the archiving had stopped was due to a lack of tablespace. If anyone wants more details, let me know. Chintan, Kelly, & John - thank you for your responses. Mark From: Action Request System discussion list(ARSList)

Renaming a company in ITSM 7

Hey everyone- I've been asked to look into renaming a few companies in our system. It's not something you can just do from the company form obviously...has anyone had any experience trying this? Will I just end up having to create new companies and setting all the people associated with the o

Re: Midtier prefetch

You can use several levels of user, but you need completely separate sections in the xml file for each; I use 3, one for an admin account, one for a support manager, and one for a bare-bones support account (see sections below). If customers had access to mid-tier (ours use Kinetic Request), I wou

Midtier prefetch

Hi List, Midtier Version 7.0.01 Patch 005 Couple of question concerting prefetch utility Is it possible to prefetch form with more than one user context? Attempts to put another user within or tags produce such errror: There can be only one child element { http://www.bmc.com/remedy/midtier/mid