ADM: ARSlist Awards 2008, 14th Year

This is a longish posting, Please read the entire post. thank-you in advance.. As Founder of the ARSList (in November 1993), it is my privilege to announce the 14th Annual ARSList Awards Call For Nominations. These awards were created by me in 1995 to recognize the effort that

BMC Remedy Knowledge Base is failing

Hello Listers, I was wondering if you guys have more luck searching Remedy's Knowledge Base. Trying to view the SLN00226633 I'm getting this: Caught exception http://support.bmc.com/arsys/resources/javascript/ClientCore.js:8542 - TypeError: fi is undefined... AT:

Re: BMC Remedy Knowledge Base is failing

Hi Mark, No problem here, I pasted the text below: Problem: Performing a recovery from a hot (online) backup of the database can result in the logical corruption of data after recovery if you are using any of the BMC SQL-BackTrack for Oracle products with Oracle Database 10g and have enabled

Re: BMC Remedy Knowledge Base is failing

OK, must be on our side of things then. Thanks for posting! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

JOB: Column Technologies is Seeking Contractor for a San Antonio, TX based project- 2 + months

We are seeking a Senior Remedy Consultant to run ITSM 7 workshops and do implementation onsite. If you're interested, please email your rate, availability and resume as a PDF or MS Word document to [EMAIL PROTECTED] TE is not included in the rate- you will bill us separately for that. The

Pascale Boyer/VL/GVL est absent(e).

Je serai absent(e) du 2008-08-11 au 2008-08-18. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com

Version 6.3 on SQL 2005

Question. Has anyone successfully installed ARS Version 6.3 using SQL 2005? If so, have you ran into any issues. Thanks, Timothy Palmer This email message and any attachments are for the sole use of the intended recipient(s) and may contain information that is proprietary to Ahold and/or

Re: Version 6.3 on SQL 2005

I have and it is probably the easiest install I have done. Just follow the instructions. Joe Tortolero Remedy Consultant Desk - 561-682-2780 Cell - 561-665-1363 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

How to test yet disable Email on dev server

I have a dev server which being a complete copy of production generates outgoing emails exactly as the production server would. I have stopped the email service so that the emails don't go out. (ARS 6.3 patch 24 on Win 2003, SQL 2000, Helpdesk 5) I am now tasked with sending out survey emails

Re: Spell Checker with mid-tier Version 7.0.01

Another solution is to use Firefox as your browser, which includes a built-in spell checker that requires no additional software or integration. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of

Re: How to test yet disable Email on dev server

Try creating a Filter that fires on the Email Address form (on Submit/Modify where TR.Send Message = Yes), clears all of the outgoing destinations and replaces them with a test email address. You could even log the correct destinations in a log file or something. Rick On Mon, Aug 11, 2008 at

Re: When Floating license not available, can user modify his own record?

Hi, Users with Read or Floating Read can modify records where their name appear in the submitter-field. This is not neccessarily records created by the user in question. When a record is created, anything can be specified in the submitter-field, at least if no restrictions has been put there by

Re: How to test yet disable Email on dev server

We created an email allowed form. This contains the email addresses of people allowed to receive email on our dev system. We have a few filters that fire on submit the check the allowed form with the messages and if none are found sets the status to no in the messages form *Rocky* Rocky

Re: How to test yet disable Email on dev server

Rocky and Rick - thank you both for your ideas. Sharon -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Monday, August 11, 2008 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: How to test yet disable Email

Re: Version 6.3 on SQL 2005

We did it to see if it would work and ran into no significant issues. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Palmer Sent: Monday, August 11, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: Version 6.3 on SQL 2005

Re: ARWARN [66] the query matched more than the maximum number of entries specified for retrieval

I believe this is a known bug. Support pointed us to SW00298917 Push Field in Filter generates ARWARN [66] if option Modify First Matching Request is chosen, details are below. They told us it would be fixed in 7.5 but we pushed for a patch/hotfix to 7.1 since it's still a supported version.

Issues with RedHat v4 and 7.1 patch 3

Good morning (or afternoon) all, We just stood up a 7.1 patch 3 with ITSM 7 patch 7 on a Redhat 4 and we are seeing some arserver and plugin crashes (with no real debug or arerror log data to go on). Anyone seen the same thing on RedHat? As always thanks, Howard Richter

Re: ARWARN [66] the query matched more than the maximum number of entries specified for retrieval

Interesting... I started seeing this on our system after applying 7.0.1 patch008. It definitely was not happening before that. We were at patch004 before installing patch008. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Change Multiple Fields

Hi, I have created a free utility that will help you create these Active Links. For example if you want to change all your Read-Write-Fields into Read-Only. https://www.rrr.se/cgi/div/changefield Note that this can have a bad impact on performance in Mid-Tier, as any field that has an active

Re: Issues with RedHat v4 and 7.1 patch 3

We skipped RH4 for compatibility reasons. No problems on RH 5, though - same AR System platform as you. Rick On Mon, Aug 11, 2008 at 8:49 AM, hbr [EMAIL PROTECTED] wrote: Good morning (or afternoon) all, We just stood up a 7.1 patch 3 with ITSM 7 patch 7 on a Redhat 4 and we are seeing

Re: ARWARN [66] the query matched more than the maximum number of entries specified for retrieval

Hi Math , Issue has been resolved by modifying the ar,cfg with the line below then restart the server Suppress-warnings: 66 Thanks all for advices On Mon, Aug 11, 2008 at 6:52 PM, Matt Reinfeldt [EMAIL PROTECTED]wrote: Interesting... I started seeing this on our system after applying 7.0.1

Re: Issues with RedHat v4 and 7.1 patch 3

Rick, Thanks I saw the following on the BMC support page and just wondered if anyone was seeing the arserver crashes (and restarts) without that we are seeing, that might be part of the issues below. No idea of an eta on fixing the issue talked about below. hbr Along with the associated known

Re: ARWARN [66] the query matched more than the maximum number of entries specified for retrieval

Ramy, you should be aware that the change doesn't really fix anything, it only turns the message off. If the message needs to display in the future, it won't be able to. Support wanted us to do the same thing but we said they needed to fix it instead. -Original Message- From: Action

Re: How to test yet disable Email on dev server

Sharon, We have taken a slightly different approach We created a special mail box config record on dev that is enabled and disabled all other mail box configs. When there is a record in the AR System Email Messages form that we want to send, then you search to find the message and update it

Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?

Question: We are about to implement Service Desk 7.x and Change Management 7.x. I wanted to know if there is are limited Asset Inventory forms that are offered with the installation of Service Desk 7.x that will allow us to create and relate CI's to customers as well as track the inventory on

Re: Issues with RedHat v4 and 7.1 patch 3

Howard, I am dealing with a similar issue on windows 2K3 P3 and troubleshooting it at the moment.. All my AR Server 7.1 P3 plugins are not responding although the paths seem good.. I even tried switching from the regular long windows path format to the good old 8.3 format (and restarted the AR

Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?

As far as I know there's no asset forms related to SD 7x and CM 7x, in fact, you need to use the CMDB as the main repository of CI's and relate'em to incident, problem change records, asset management has an another final use, it means on asset you manage the licenses, contracts, and

Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?

With purchase of any ITSM module, you get the CMDB, the whole CMDB, and nothing but the CMDB. Technically, there ARE forms like AST:Asset that you can use, but you'll have to customize the app to have them interact with the other apps. Sounds like the CMDB forms will do what you want. I don't

Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what was offered in 6.0?

Thanks all. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, August 11, 2008 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Does Service Desk 7.x have a limited Asset Inventory like what

Re: 6.3 to 7.1 upgrade - webservice question

Rick, After I upgraded from 6.3 to 7.1, it was trying to use the wrong version of JRE when trying to consume a web service. I had to move version 15, C:\Program Files\Java\jre1.5.0_14\bin\client, to the beginning of the server's PATH environment variable to get web services to work. I hope

Re: How to test yet disable Email on dev server

On your dev server, change the outbound mail port to something bogus - like 255 - instead of SMTP standard 25. Mails can't get out, and you can examine them all in AR System Email Messages. You'll need an escalation to delete the old ones after you test and before you change the port back to

Re: ARWARN [66] the query matched more than the maximum number of entries specified for retrieval

Thank you Donald...I'm opening a ticket with BMC regarding this issue as well to add a 'me too' to the fact that it needs to be fixed in 7.1to indicate anything else would be ridiculous...and if they caused it to be a bug in 7.0.1 also, they need to fix that one as well -Original

Re: ARWARN [66] the query matched more than the maximum number of entries specified for retrieval

We are in the process now of looking to upgrade our AR System 7.0.1 to patch 008 so hearing this concerns us as well. Is this issue occurring for any workflow where there is a Push Fields action that includes Modify First Matching Request set for the If Any Requests Match option? Thanks Peter

Re: Pager Setup

Okay well I think I am making this question out to be harder than I intended. I really do not need paging, I wanted to set up the paging services because I know then you can set a support group to on call and add a email address that the tickets will go to instead of going to everyone in the

Run Process more than 255 characters

Hi dear listers I want to run process in a filter, when the fully expanded command line exceed 255 characters don't obtain the hope result, but the command line is less 255 I receive the result in my application, in both cases there isn't any error in log files I need send more information in the

Re: Run Process more than 255 characters

Gullermo: First of all, you need to define the output from your run process, because from the way that you describe the situation it seems that the data that you send to your run process it's too large, by the way, at this point i see two things: * Do you transfer the data to your run

Re: Run Process more than 255 characters

You don't mention a bunch about what your run-process is, or what language it's in (if any)but you might consider wrapping your process into a perl script, and passing minimal information on the command line to the perl script, have the perl script log into remedy to get the rest of the

Re: Run Process more than 255 characters

Hi LJ This is the command cmd.exe /C c:\perl\proy\desarrollo\candy.pl -t $Proy-e-A$ -f $Proy-e-R$ -n Name -s $TaskName$ -a $AIS-FormatoFI$ -r $TaskName$ -l $Location Company$ -u $InstanceId$ The perl command send a meeting to user Thanks in advance -Mensaje original- De: Action Request

Re: Run Process more than 255 characters

Hi Hugo Yes, I Transfer the data to my run process, this is the command cmd.exe /C c:\perl\proy\desarrollo\candy.pl -t $Proy-e-A$ -f $Proy-e-R$ -n Name -s $TaskName$ -a $AIS-FormatoFI$ -r $TaskName$ -l $Location Company$ -u $InstanceId$ The perl command send a meeting to user Thanks

Re: ARS Blackberry

I concur, aeroprise has worked for us for years. mike Date: Thu, 7 Aug 2008 13:13:18 -0700 From: [EMAIL PROTECTED] Subject: Re: ARS Blackberry To: arslist@ARSLIST.ORG Aeroprise. Best integration tool for Blackberries although there are others. Roger A. Nall Manager, OSSNMS Remedy