Re: active link fire condition..

You can use the keyword "VUI" in Run if Qualification of active link. Rohini -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of priyanka_sareen Sent: Friday, September 19, 2008 10:26 AM To: arslist@ARSLIST.ORG Subject: active li

Re: active link fire condition..

Modify active link to fire on only the view on which its supposed to fire Using $VUI$ = "view name of the form" $VUI$ = (The label of the form view displayed in the active window) Prashanth -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTE

active link fire condition..

hi, i want to build a workflow which calculates and captures some date time field's difference in an integer field. I want to fire that workflow only when the requester view of form is opened. But, it is currently firing on support view of the form also, and since the fields i am talking about are

Ranking rows in Oracle

Looking for some help in debugging my syntax - Remedy says I'm missing a parameter, but not which one. What I want to do is take a table with 100+ rows, and only return the 10 with the highest value in an integer field, ranked in descending order. Here's the syntax that's failing: SELECT Produ

Re: ITSM7 Install Woes

Demo doesn't have a password, I haven't altered it from the initial install. I created a new user called admin with the same result. I gave it a password and no change Its very strange as I have done this before to stand up another server and there were absolutely no problems. >From t

Re: ITSM7 Install Woes

Strip Demo off its password and try again.. Maybe there is a bug in the install script where it is hardcoding a blank password for Demo? I had faced that problem years ago while installing the connector for Palm 3..   Joe - Original Message From: "Schon, Stuart" <[EMAIL PROTECTED]> To

Re: SLM Module on ARS 7.0.1

I have, You need to run Xwindows to run the install via the GUI otherwise it just hangs in a terminal or ssh session Regards Stuart Schon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz Sent: 18 Se

Re: ITSM7 Install Woes

Hi and thanks for the replies To Joe: I accepted the Id offered (Demo) and enter the right password (default for Demo) To Gordon: yes, I am logged in as root. Regards Stuart Schon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTEC

ARWARN 9351 error

Hi Group, I just wanted to know if anyone faced this warning message *(ARWARN 9351) Unable to setup data connection, which is preventing the application from working correctly*. I looked up the AR System error messages and the only extra addition that I could find for the error was "An int

Harrison, Cindy is out of the office.

I will be out of the office starting Thu 09/18/2008 and will not return until Tue 09/23/2008. I am attending Kawasaki's annual dealer meeting in Dallas Texas. I will respond to your message when I return. ___ UNSUBSCRIBE

Re: Mail Error (A possible SPAM???) - Sorry

Thats ok, having not received a response from you I thought it might have been someone attempting to spam the list..   Joe - Original Message From: johnson karicotte <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 4:58:25 PM Subject: Re: Mail Error (A poss

Re: ARS 7.1 install on a virtual machine Windows 2008

Hello Listers, I've come to realize that it may be the Windows 2008 Enterprise that is causing some difficulty. I tried to do an uninstall of the ARSystem and received an OS_Err warning. On a side note. I am now trying to use an old desktop to install onto the remote super-big SQLServer. When I

Re: Mail Error

Yes. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thurs

Re: Mail Error (A possible SPAM???) - Sorry

Joe, Sorry for the inconvenience caused by my test mail. I tested with my subscription status. Thanks Johnson K R Date: Thu, 18 Sep 2008 13:46:38 -0700From: [EMAIL PROTECTED]: Re: Mail Error (A possible SPAM???)To: [EMAIL PROTECTED] I got about 4 since yesterday, and I did try to w

Re: Issues with IE

Thanks Joe: Actually we didn't remove fields, just added functionality; so we can ignore that fact, but the cache could be a good option. Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information conta

Re: Issues with IE

In this case it is possibly a server cache getting redundant after a deletion of a field? I think I saw that happen when the results list was modified (fields removed).   Joe - Original Message From: LJ Longwing <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18,

Re: Mail Error (A possible SPAM???)

I got about 4 since yesterday, and I did try to write offline to Johnson informing him that if he is a new subsrciber, and is testing his subscription status by sending a test mail, that it is working but didn't get a response from him and these mail continue coming in.. I wonder if this is a fi

Re: ARS 7.1 install on a virtual machine Windows 2008

Joe, When I get to the step to enter the AR System Server DB info I get: Could not connect to ARSystem_dev with the parameters given. You can create ARSystem_dev as a new AR System server . . . . I have verified that the password used for ARAdmin by the dba was in fact AR#Admin#. Still can't ge

Re: Pointing AR Server to DB Server

Nevermind guys, I think I found the problem: the user client was attempting to connect to the original AR server's hostname. Although the AR server on the cloned VM retains the install path and name of the original AR server, the client was using DNS all along (instead of connecting to localhost as

Re: Mail Error

I got one _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Mail Error ** Has everyone on the list been receiving an email from this address with the

Re: Issues with IE

Any time I have experienced a 'Caught Exception' error it is either Server Cache or Client Cache related, clear both and see if the problem goes away. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Ruesga Sent: Thursday, September 18, 20

Re: Mail Error

Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may conta

Re: Mail Error

Has everyone on the list been receiving an email from this address with the contents as seen below? Or is it just me?   Joe - Original Message From: johnson karicotte <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 4:25:05 PM Subject: Mail Error ** Mail E

Issues with IE

Listers: We have a little issue Environment: Sybase 15.0.1 Solaris 10 ARS 7.1 Mid Tier 7.1 Java 1.5.0_12 Tomcat 5.5.25 When we try to open some forms we can receive any of this errors: Caugh exception: Object doesn't support this property or method Internet Explorer cannot open the Intern

Re: Pointing AR Server to DB Server

Also, is the new DB server's name in DNS? If you ping its hostname, does it reply? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim O'Connor Sent: Thursday, September 18, 2008 2:57 PM To: arslist@ARSLIST.ORG Subject: Pointin

Mail Error

Mail Error _ Searching for the best deals on travel? Visit MSN Travel. http://in.msn.com/coxandkings ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist

Re: Pointing AR Server to DB Server

See if ARadmin user is on the DB and is DBO of the ARsystem DB. -Original Message- From: Tim O'Connor <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thu, 18 Sep 2008 2:57 pm Subject: Pointing AR Server to DB Server I have a working AR server on one machine that is using an MS S

Re: Pointing AR Server to DB Server

Are you being able to connect to the database using the MS-SQL client from the AR Server machine?   If so, are the database username/passwords the same as it was on the parent instance? If you are not sure you can try resetting the ARAdmin user's password to AR#Admin# and take off the DB-Passwor

Pointing AR Server to DB Server

I have a working AR server on one machine that is using an MS SQL backend on a different machine. Recently, I had one of our lab engineers clone these two machines into VMs so we can create dev and test instances on our ESX farm. I'm having a real hard time taking the AR system clones and pointing

Re: SLA Help

That’s what I said. The integration allows the ITSM 7 applications to use the SLM module. You’d need to rewrite the table field displaying Service Targets to show up in ITSM7. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hugo Ruesga Sent: 18 Septem

Re: ARS 7.1 install on a virtual machine Windows 2008

Hi John,   On MS-SQL it is enough for the ARAdmin user to be the dbo of the ARSystem database. If the database has already been created, and the database user has already been created with the default ar#admin# password, the install script should be able to connect to the MS-SQL database without

ARS 7.1 install on a virtual machine Windows 2008

Hello Listers, ARS 7.1 Virtual Machine MS Windows Enterprise 2008 Remote MS SQL 2005 DB I am trying to get a development box built on this VM. The DBA created a DB for me, calling it ARSystem_dev and giving ARAdmin dbo permissions though it is not the dbo account. When I have done installations

arimportcmd question

Greetings listers, We recently swapped our application server as the older was at end of lease. This was a like for like swap except that the newer box has twice the processing power of the old one. Everything seems completely normal but one thing; our nightly data imports (from various sources) h

Re: Plain Text Body blank in ARS Email Messages entry replies to templates SOLVED

Thanks, Christie! I didn't see anything under "Variable Replacement", but under "Attachment Alternatives" I found something called "RED56469.tmpl" that has the message. (I never noticed it in all my poking around.) Thanks again, Dwayne Original message >Date: Thu, 18 Sep 2008 10:41:

Re: SLA Help

The integrator installer is for the integration for ITSM 7 Although, It sounds like a creepy story that you could install SLA 6x with ITSM 7x, but If you made it, that was a lucky one! Because you have different versions, on a single way you wont be able to integrate yor SLA 6 with IM 7x, but

Re: SLA Help

"I have just installed SLA V6 with ITSM V7. The compatibility I believe is fine" Are you sure, there is an integration installer for v7. Nothing in the compatibility matrix seems to indicate ITSM7 supports SLA6. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]

SLA Help

Hi All I wonder if someone out there can point me in the right direction. I have just installed SLA V6 with ITSM V7. The compatibility I believe is fine. The install went off without a hitch, all the SLA forms are there. I have just created a test SLA,  the SLA tab shows up on the Incident fo

Question about attachments

Hi, I'd like to bounce an idea and see if this is something I need to dedicate a lot of time into or if it is quick and easy. If I have an attachment being put into SRD work info to SRM Request, can I pull that attachment field from another form? I would like the SRM:RequestApDetailSignature whi

Re: Plain Text Body blank in ARS Email Messages entry replies to templates

on the email messages screen select "Display Advanced Options" of Yes. Then go to the Advanced Options tab. The first sub tab will show you the names of your email templates. The Variable Replacement tab's Field Values will show you the fields that will be sent to the templates. -Origina

Plain Text Body blank in ARS Email Messages entry replies to templates

Dear List, We have a test Remedy system, and have disabled the outgoing mailbox so that customers don’t get emails about test calls. If we want to see what mail would have gone out we can look at the “AR System Email Messages” entries, and the message will be in the “Plain Text Body” field. T

Mail Message

Mail Message _ Movies, sports & news! Get your daily entertainment fix, only on live.com http://www.live.com/?scope=video&form=MICOAL ___ UNSUBSCRIBE or acc

Re: Data load tool for Service Request Management 2.2

I thought it might be a bug. Last evening after I started investigating the backend tables, I figured where the duplicates were coming from & then manually fixed the data that related the parent categories to the child categories by changing the values in the parent instance id field in the refe

Email Security key not working

Dear List, In our “AR System Email Security” form we have an entry with a “Key” value of “KeyName.” In “User Name” we have the Login Name of a person with “Administrator” permissions. In our email templates we have a line that says “Key: KeyName.” This works in our production system. But in

Re: Find the Active Link

Are you asking: 1. How do I find the active link(s) with the Run Process action "PERFORM-ACTION-ACTIVE-LINK 1 536870662"? or... 2. How do I find out which active links will run when that Run Process command executes? (In other words, what are all the active links that will file when button

Re: Support site down?

I just tried and had no problem accessing the site. Christopher Pruitt EDS, an HP Company mailto: [EMAIL PROTECTED] We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity o

Re: Support site down?

Evidently. I'm getting Error 500, too. I was afraid perhaps I'd gone to the well too many times: Earlier I was getting "subscription required" or some such instead of the login screen. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cha

Re: Support site down?

I would say that they are down: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, [EMAIL PROTECTED] and inform them of the time the error occurred, and anything you might have done

Re: Find the Active Link

That 536870662 is the field ID for probably a button on the form that the run process is running. Go to that form and lookup that id and then it will list all of the active links that are related to that button. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Ph

Support site down?

Hello listers, Is anyone else having trouble getting to BMC Support website? I was getting long delays and javascript errors, and now I'm getting 500 errors. I'm just wondering if it is the access from my customer site or if it is on BMC's side. Regards, Chuck Baldi

RES: Find the Active Link

generate a .def file of all your active links related with your application... and do a research by Ctrl+F command. very simple... Att, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br

Re: OT: Hurricane Ike

No damage at my home either. I'm out in West Houston as well. I think Shawn and I may be neighbors. I am between Katy and Sugarland too. (Bellaire/Eldridge) Power went out at about 7pm Friday, back on at about 8pm Saturday, Water came back at about 7pm Sunday and Land Line Phone about 7am Mo

Re: Business Objects

Joe, I just found out that they will not be using Tomcat. It was installed simply as a "backup". In any case I am now using IIS and installed New Atlanta. I can now get to the arwebreportviewer. From: Action Request System discussion list(ARSList) [mailto:[EMAI

Find the Active Link

Hi, Is there an easy way to find the active link in the run process below? PERFORM-ACTION-ACTIVE-LINK 1 536870662 ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc.

Re: OT: Hurricane Ike

Thanks Susan. Actually, my family and I live pretty far west of Houston (between Katy and Sugar Land if you look at a map) so we didn't get the "dirty side" of the storm. We were without electricity from Friday afternoon before the storm hit to Tuesday afternoon, but there was no damage to my

Re: Data load tool for Service Request Management 2.2

The duplicates come from known error SW00287342 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, September 17, 2008 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: Data load tool for Service Request M

Re: OT: Hurricane Ike

Hi Shawn, Is there anything we can do for you guys/gals? If you want to live in WI and work remotely for awhile I would offer my home. Afterall, the arslist is an extended family of sorts. Susan On Thu, Sep 18, 2008 at 9:16 AM, Pierson, Shawn <[EMAIL PROTECTED]>wrote: > ** Good morning everyo

Re: Similar Group Names

Say you have a table field that shows your groups tickets. The lazy approach is to use something like this: "%" + 'Assigned to group' + "%" LIKE $GROUPS$ This gets you into trouble when a group is a substring of another group. If you were to do this instead: Convert the list of groups to an ex

Re: OT: Hurricane Ike

I heard that the BMC employees were back working on the offices this past Tuesday. So they were only off, Friday and Monday. Kevin Begosh, RSP From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behal

Re: OT: Hurricane Ike

Thanks. >From what I saw, the BMC offices looked ok when I drove past them the other >day. The further west you go in Houston, the less damage is apparent. They >may have had some broken windows or something that I didn't see, but the >buildings appear fine. They may not have power yet in th

Re: Similar Group Names

= ?? How would equal to find a string if its in the middle?   Joe - Original Message From: Axton <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 10:34:34 AM Subject: Re: Similar Group Names A better approach is to parse the group list into an external qua

Re: OT: Hurricane Ike

Westeheimer, stayed there when I was at BMC for a couple of weeks a year or so back. Enjoyed the Sherlock bar/pub (If I remember the name correctly). Good music! Hope things get better real soon. > You don't need to apologize for the post, Shawn. We're family here, and > we're concerned about yo

Re: ITSM7 Install Woes

Are you logging in as ROOT? If you are not, there are specific setup requirements for a NON-ROOT install (see documentation). Some of these are not obvious and you may have to get you UNIX administrators to look as the install scripts. Gordon M. Frank Lockheed Martin _

Re: OT: Hurricane Ike

You don't need to apologize for the post, Shawn. We're family here, and we're concerned about you, Claire, the BMC offices, and others that got hit by this. Keep us posted, please. Rick On Thu, Sep 18, 2008 at 7:16 AM, Pierson, Shawn <[EMAIL PROTECTED]>wrote: > ** Good morning everyone, > > I

Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

I beleive you.. Maybe I'm just not looking at the right place.. I'll have a look at it when I get to my desk later.. I have it printed in a booklet format for covenience to carry around when I used to fly quite often back then, so I may be not seeing the obvious because of the small print that h

Re: ITSM7 Install Woes

Have you entered all the right authentication information when it prompts you for the Admin user ID (username, password, arserver name and port??)   Joe - Original Message From: "Schon, Stuart" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 3:13:33 AM Sub

Re: Similar Group Names

A better approach is to parse the group list into an external qual. e.g., 1;2;3 into 'groupid' = 1 or 'groupid' = 2 or 'groupid' = 3 Axton Grams On Thu, Sep 18, 2008 at 8:19 AM, Dwayne Martin <[EMAIL PROTECTED]> wrote: > Joe, > > Wouldn't '$GROUP$ like ("100012;" + "%")' depend on "100012;" b

Re: Business Objects

Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine..   Find out from your web team how that is setup..   Joe - Original Message From: "Sokol, Brian" <[EM

Re: How to catch webservice Error code\ARERR [9130] ?

I do not remember if that was available in 6.3, but yes its an available keyword in 7.0. If its available in 6.3, it will be found in the KEYWORDS list of set fields actions.   If its not available, try it anyway.. I know that BMC sometimes hid such new features while testing it, in a release pr

OT: Hurricane Ike

Good morning everyone, I just wanted to check in and see if everyone else in the Houston area on this list is doing well or not. Sorry to clog up the ARSList with non-Remedy stuff, but we've got major problems down here that aren't being reported on in the national news, and I just wanted to s

Re: Similar Group Names

I think that is database dependent, but yes you are right and yours is a very valid point if you are working on some of the older versions of the underlying databases..   Oracle (I think 9i and later) would consider all the 3 cases.. MS-SQL does not (I think even upto the most current version -

Group Membership Field Setup

Dear all, - ITSM 5.6 I want to replace the activelink SHR:GRP-GroupMembershipFieldSetup, which runs 4 processes to set fields if the user is or not member of Administrator, APP-Administrator, APP-Management and APP-Support, by a new one parsing $GROUPS$ keyword. As this bloody active link runs in

Re: Easy way to find changes after an upgrade?

Carey, That's a good point about the imports not being logged very well. But it doesn't log that actual workflow changes very well either. It points you in a direction to look, but you still have to do more legwork. You mentioned the API calls that can find objects based on a timestamp. That's a g

Re: Increasing Entry ID Length

** Actually I have noticed that by changing the sort order on the form, quite a few sort orders get altered.. For eg. the sort order on active links and filters when you do set fields to find first matching entries.. that gets altered as to which entry it finds first (I learnt that once the hard wa

Re: How to catch webservice Error code\ARERR [9130] ?

Carey, Unfortunately I am in ARS 6.3. Is there any workaround in ARS 6.3? Joe, Thanks for your Inputs. But I am not sure where to get the $ERRMSG$ that you are mentioning? It's not a Keyword also (at least in 6.3\7.0)? Is it a Keyword in 7.1? Request you to provide more informatio

Re: (Statement of Direction) Removal of support for Sun Java System Web Server and HP-UX Web Server Suite

Hi Joe, It's always been there. I have every version ever created of the AR System 7.1.00 compatibility matrix and even in the 1.0_0 version, ServletExec is right there in the same place it is now. Perhaps someone spilled "White-Out(tm)" on your printed copy. ;-) -David J. Easter Sr.

Re: Email TO list

In 7, it goes through the Email Form and then through Notification forms and all fields are 3000, I can increase to 32000 or whatever, but not that big. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFM

Re: Business Objects

This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion lis

Re: Email TO list

Tim, Is the Notification filter specifying an email? Or is it user default? Maybe those 5 users have their default notification ( in the User form) set to Alert or None. HTH, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star

Re: Email TO list

I'm running 6.3 and my To: field has a length of 32,000. What is the length on your To: field in 7.0.1? Also, is a newline character getting inserted in there by any chance? You can validate this by expanding the elipses on the To field. Thanks, Gary Opela, Jr. -Original Message- From:

Email TO list

Hi, All does anyone know why when users send emails out that all do not get notified. We are running 7.0.1 on windows with SQL.So say I have 10 emails that need to get notified in the TO field. Only 5 get the email. I need to correct this limit and having trouble finding it. Thank

Re: Easy way to find changes after an upgrade?

Melissa, One approach that I have heard of people using is to give the installer a "one time use" Admin 'Login Name' that is unique to the patch. Then you can troll through the def file to find all the things last changed by that user. So if your installing ARS Server 7.1 patch3 then you use an a

FW: Escalation Notify Action

Hi Miguel, Please find a copy from the help in the BMC Remedy Administrator: To be able to send the field contents, make sure that users being notified have permissions to view the contents. Hope this will help you. Regards Georgi From: Action Request Sy

Re: Similar Group Names

Joe, Wouldn't '$GROUP$ like ("100012;" + "%")' depend on "100012;" being the first group on the list? How about '$GROUP$ like ("100012;" + "%") or '$GROUP$ like ("%;100012;" + "%")'? That would still eliminate "1100012". Dwayne Martin, James Madison University Original message >Date

Fwd: Escalation Notify Action

-- Forwarded message -- From: Miguel Suárez Gómez <[EMAIL PROTECTED]> Date: 18-sep-2008 12:16 Subject: Escalation Notify Action To: [EMAIL PROTECTED] Cc: Miguel Suárez Gómez <[EMAIL PROTECTED]> I'm working with ARS SYSTEM v5.1.2 in a Solaris Platform and I have the following proble

Re: How to find the ID of an Attachment field?

Mark, You might try the keyword $ FIELDID $ or maybe more reliably $ FIELDNAME $. ($ FIELDNAME $ can be translated to a field ID with the special process "Application-Map-Names-To-Ids". However you may have to use a filter to get at that info this way too. It maybe better to use the string names

Re: Email Notifications

Hope following Notes will help you  Forms Modified: o NTE:SYS-Define NT Events, NTE:CFG-Notification Events, NTE:SYS-NT Process Control, NTE:SYS-Individual NT Control, NTE:SYS-Group NT Control: Attributes for the field “Notification Event” will be modified to include new notification

Re: Email Notifications

Hi, You can do this via this method:- Open CFG:NTE:Notification Events form and configure it accroding to your requirement. Bye, Manoj Jain On 9/17/08, kiran kodali <[EMAIL PROTECTED]> wrote: > Hi i am trying to send an email to the current assigned group, when a > request is created. > In the

Re: Email Notifications

Kiran, Since environment details are not provided, I am assuming you are working on ITSM version 7 The $Assigned Group$ resolves to a name from support group form. In version 7, Support Group name and Group Name (in group Form) does not match. You will have to write a workflow that gets group n

How to find the ID of an Attachment field?

Hi Listers, the PERFORM-ACTION-ADD-ATTACHMENT call requires the of the attachment field. In effort to build kind of a read only attachment field I took over the control by adding dedicated buttons for Adding, Deleting and Displaying attachments. Having >1 attachment field in an attachment pool

Re: ITSM 7.0.3 - Incident Management Issue

Hi Tauf, You have to write your own escalation for this and you need create date field and server timestamp keyword and do calculation on that if it is grater than 30 days set the status as cancelled.I hope this information will helpful for you. Bye Manoj Jain In Incident management console On

Re: Run Process Timeout

Hi , Just follow this process you can handle runprocess timeout -> On Home Page, Click AR System Administration Console Click System Click General Click Server Information There is Timeouts tab Click on that the first field is process timeout you can handle it from here. Bye, Manoj Jain On

ITSM7 Install Woes

Hi I have been trying to install 1 or any of the itsm 7.0.3 base apps (I have tried them all with the same result). I get to the point where it asks for a valid AR System Administrator and then nothing - I get the message Enter a valid AR System Administrator ID? [Demo] Enter the passwo

Re: Increasing Entry ID Length

Hi Joe, That's definitely good idea. However this will have to defined the form properties, otherwise by default the result list is sorted on the request ID. Also there are questions from user community that why the list looks different. We can take out leading zeros mentally but system can not.

Re: license Question

Hi Tim, With ITSM 7, you can monitor the usage of application user licenses. Also it captures any token denials. You will have to configure monitoring in the Application Statistics Configuration form. Similarly you can monitor AR User usage by enabling server statistics. As per my own experience