Every time I flush the cache,there would be a page showed：System and User
Preferences have now been loaded,please close the window to continue.
My customers don't like to see it ,What can I set to let it don not show?
http://old.nabble.com/file/p26508713/%25E6%259C%25AA%25E5%2591%25BD%25E5%2590%25
I have to say that I'm a beginner in this area,I would appreciate it very
much if you would give me some advice.
Tommy Morris-2 wrote:
>
> Yeah, I laughed out loud when that came across. I hope you learned your
> lesson.
>
> -Original Message-
> From: Action Request System discussion li
You could use HTML formatted emails for Approval with a hyperlink "Approve"
and "Reject". Clicking on the hyperlink must trigger an email to Remedy and
have workflow to update the approval status.
Thanks
Mahesh
On Tue, Nov 24, 2009 at 10:24 PM, Prasanth Prabhakaran <
prasanth.prabhaka...@ust-glob
Hi everybody,
I have a question about Data Management Tool.
I'm configuring a new Incident 7.3 but I can't figure in which xls specify
Access Restrictions for people (I'm using multy tennancy and I want that one
people can see only his company tickets).
Also, how is possible to specify that a suppo
John,
I'm planning to implement approval through blackberry.
Best Regards,
Prasanth.P
999-559-5875
From: John Sundberg [mailto:john.sundb...@kineticdata.com]
Sent: Tuesday, November 24, 2009 10:51 PM
To: Prasanth Prabhakaran
Subject: Re: [ARSLIST] Integrating SRM with Blackberry
After scrutinizing the OBJSTR:Class form. I found that the Recon ID on one
of the class had a 'O' instead of a '0' (zero). Fixed that, restart both
servers and everything is working again.
Thanks listers.
From: DCI Remedy [mailto:dci.rem...@gmail.com]
Sent: Tuesday, November 24, 2009 2:0
The following two lines are for the Fast and List threads, respectively:
Private-RPC-Socket: 390620 12 20
Private-RPC-Socket: 390635 12 20
All thread queues whether the traditional Fast, List, etc., or actual new
private queues are represented in the config file with Private-PRC-Socket.
Brandi,
You have a series of private queues listed, but I don't see any
indication what the fast and list queues are set to. Do you have everyone
on private queues?
If folks are running reports that have a query that takes a bit of time,
they tie up that thread until their results co
Right now we are on Patch 003. I will look at the documentation for Patch
6 or 7. I am wondering if the report thing is just a symptom but it may
be the whole problem. The timing is just off on when everything started
to happen and how it is progressively getting worse. Thank you for the
in
Which ARS 7.1.0 patch level are you on (Patch 8 was released on November 20th)?
I think Patch 6 or 7 fixed a bug relating to reports.
Fred
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brandi Barbour
Sent: Tuesday, November 24, 2009 5:02 PM
To:
All,
We have our production server that has been hanging for about a month now.
I have been working with support to figure it out but as of yet we have
not found the underlining issue. So I am hoping someone else has seen
this problem.
ARS 7.1.0
ITSM 7.0.3
SQL 2005 on remote server
Windows 200
I just noticed that issue in my email engine today and I'm not running a
server group, so I don't think it's related. Restarting the engine took
care of the problem.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday
We get that a lot. I'm not sure what's causing it. When this starts to
happen, we often end up needing to restart the e-mail engine. Are you
operating in a server group? One thing I've wondered is if this could be
related to a busy server and another server in the group taking over e-mail
p
What is this... "CMDB Nightmares" -- a new reality show on FOX? 8-)
I've done something similar -- mine was related to version mismatch though
and classes stuck in pending. BMC had me check some of the backend data,
and use cmdbdriver to clean stuff up. I don't have the specifics though.
I'l
ITSM 7.03
CMDB 2.1
SQL Server 2005
I accidentally deleted the Base Element class definition from the
Class Manager Console, not the actual form from the Admin tool.
I was adding a field to BaseElement and there were two entries on the
Class Manager Console, one Active and one Change Pending. The
Also, we have about 3 million records in the the stdout.log file with
Notification is deleted After Database TimeOut and that's it. I'd love to know
when this started. Looks like it updates the log with this statement every
couple of seconds
Lisa
From:
I second this. This is one of the more frustrating aspects of application
logging with several of the applications and subsystems. Date/time stamps
should _always_ be included in system log files but often isn't. The logging
is not nearly as useful without that information.
Lyle
From: Actio
I'm not sure about the rest, but I think I can answer about the custom tabs, at
least in the Asset forms. In the asset forms, they come from running the
cmdb2asset utility (or by triggering it via the Sync Asset UI with CMDB form
under the App Admin Console). When you do that, it creates hidde
Does anyone know why these log files don't have date and time stamps in the
files? How am I supposed to know what date and time and error occurred? Do I
have to change something in my settings to allow this?
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa
I didn't want to further hijack Alfred's thread.
So I my case, my model looks fine. However, it seems that the arcmdbd and
arrecond processes aren't executing now in my server group. I've read that
CMDB 2.1 p6 fixes this issue (SW00302593).
Thanks
On Tue, Nov 24, 2009 at 12:43 PM, Differ, Alfr
I agree, I have tried to patch over a messed up install of CMDB and
spent most of a month solid on the phone with BMC to manually correct
the install. Now I want to upgrade to 7.6 and I am in the same boat
again because the manual install must not have been completed correctly
either.
From: Act
The basic CMDB install was corrupted with a non-join form missing,
applying a patch will not create a form that was not created on an
initial install.
-Original Message-
From: DCI Remedy
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 3:27 pm
Subject: Re: Repair of CMDB forms
** did
I don't think a patch will correct corrupt or missing forms, meta data,
etc. I second Roger's suggestion unless you have a few weeks to spend on
the phone with BMC Support putting everything back where it belongs.
Unless you're in production and cannot revert/reinstall -- you're in for
an inte
did you try installing the next CMDB patch? Our CMDB is p3 and I'm looking
to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group.
On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice wrote:
> I have encountered a corrupted CMDB install once and the only way to get
> the system op
I have encountered a corrupted CMDB install once and the only way to
get the system operational was to do a new install of ARS and CMDB. The
uninstall and reinstall does not work with CMDB.
-Original Message-
From: Differ, Alfred W CTR NAVSEA, 210
To: arslist@ARSLIST.ORG
Sent: Tue, No
Hi all,
ARS 7.1
ITSM 7.0.3 p7
I'm currently putting our CMDB stuff back together and have a question about
the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs
for the base element form and my prod system has none. I'm wondering if anyone
can tell me which installer p
Yah. I saw that on the system I just took over. Take a look at the class
manager and you might find the model is mangled. Mine showed classes belonging
to superclasses that did not match what they were supposed to be. I couldn't
fix it and had to strip out the CMDB to start over and now I've
All,
Here is the dilemma... I'll use Incident Management as an example but
really, it affects all modules.
1. The assignee of an incident does some work on the request on
week 1. In the work effort, he/she puts in 10 minutes spent.
2. On week 2, the assignee does 20 minutes of work
Nm, I just now actually read the value you were wanting to set.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields with Field Values
**
How abou
Use the corresponding number instead of using the display value, no need
for quotes then at all.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields wi
Lyle,
That did the trick.
Thanks
Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 24, 2009 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields with Field Values
How about
How about this:
"'Status' < ""Closed-Cancelled"" AND 'Assigned Person' =$Assignee$"
You escape double quotes in a string by adding another double quote to it,
giving two double quotes in a row.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
This doesn't look good.
Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00
Patch 007 200904160530
(c) Copyright 1991-2007 BMC Software, Inc.
Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing
(Initialization routine) the shared library (ARERR 9755)
Tue N
Hi All,
I need to do the following set fields.
( 'Status' < "Closed-Cancelled AND 'Assigned Person' =$Assignee$
I can do this
( "'Status' < Closed-Cancelled AND 'Assigned Person' =" + " ") + $Assignee$
What I can't do is get the double quotes around the word Closed-Cancelled.
I have tried to u
Yeah, that works too. My reason for making it a prefix is that I like to be
able to see at a glance everything I've modified. Using a prefix allows me to
easily group it all together. Then I can say, "ok, these are the things I've
modified. Did the patch affect any of the original items?" W
I wrote up a document on how to do this years ago, but as has been said, it
was just ONE right way of doing it, not necessary THE right way. You should
do what fits your business and technical needs. As long as it makes sense
to you and whoever follows you, and does not make upgrades harder than
Hi,
I also prefer to use a suffix(if not a phase 1 filter), then it is
easier to see which object that has been changed when patching and
upgrading. Easy to sort on the name, and then see which object that
has been changed.
As you mention, with version 7.5 it may be easier to track changes
using
When you start the system, do you see any errors in the arerror.log file
complaining about an inability to initialize the cmdb?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: Tuesday, November 24, 2009 8
And I prefer to append a suffix to modified ITSM, after disabling the ootb
workflow, so that it sorts with the rest of the workflow but can be
identified easily. I use a prefix if the work is custom.
A million ways to skin the cat. I'd be interested in hearing some
creative uses for packing l
Which patch level are you trying to install? If it's not patch 3, download
patch 3 and try that. I had the exact same issue with patch 2, but patch 3
succeeded.
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday,
Hi All,
Busy day for me on the list. I have a user who is trying to install the RUT 7.5
on Windows 7. The installation fails during the disk space check.
Has anyone run into this and found a fix?
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
m
Thanks everyone for you suggestions. What I heard most was keep it simple and
consistent. - Mark
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee
Sent: Tuesday, November 24, 2009 1:20 PM
To: arslist@ARSLIS
We always started the name with a 3 letter organization code and a dash for all
additional or customized forms, filters, and active links. This let us easily
identify all custom programming for upgrade purposes in the future. It all
grouped all our changes together. It's not 100 percent but i
We use the + prefix in the same manner, and we USED to add * in front of all
customized OOTB workflow, but now that * indicates any object in the Developer
Studio that has been changed and needs to be saved, that notation has been
rendered unusable.
Christopher Strauss, Ph.D.
Call Tracking Admi
Great suggestions. I add a special character + at the beginning of the
string. This automatically lists the newly created workflow first.
-Original Message-
From: Lyle Taylor
To: arslist@ARSLIST.ORG
Sent: Tue, Nov 24, 2009 1:02 pm
Subject: Re: Naming Standards
**
I’ve seen several na
I've seen several naming standards, and lots of passion around some of them,
but most of the ones I've seen are too complex and, IMO, unnecessary. My
preference is to keep it simple and readable without trying to embed too much
information into the name. Generally, I do something like this:
:
Hi all, I see that SMPM 7.1 is available on BMC's support site. Is there
anything newer?
Also, what you can download from the site is an eval copy. How do you get a
real copy? Looks like organization with just ARS and Service Desk license are
not entitled to it.
How much does it cost and is it
Hi All,
I was wondering if there are any good standards for naming filters and active
links. On my server there is an amazing mix that appears to be dependant on
what worked for the previous Admins. Also is there any need/value to having the
name all one word like the last two examples. Really
Sereche,
I briefly looked at doing something similar, but I have put it on hold for now.
Part of the issue was that I don't understand all the terminologies and
concepts involved in the literature out there about
authentication/authorization mechanisms to make much sense and to figure out
what
Here is an extract from the armonitor log. It looks like arcmdbd.exe is
starting but i don't see it in the taskmgr processes. arrecond.exe is
definitely failing.
Tue Nov 24 09:53:29 2009 Current ARMonitor child process (pid:5140).
"d:\program files\ar system applications\\bmc atrium
cmdb\ser
--- On Mon, 11/23/09, Tony Worthington wrote:
> From: Tony Worthington
> Subject: Re: Interactive Intelligence "Call Center Software Solution"
> To: arslist@ARSLIST.ORG
> Date: Monday, November 23, 2009, 1:05 PM
> **
> Different team so I'm
> not sure on specific
> products. We use various i3 p
The only remedy architecture that can connect to an SQL server is a Windows
Remedy serverso while 7.5 has no issues connecting to 2008, a Solaris
Remedy doesn't have that ability.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SriSamSr
This won't work. There is no AR server for Solaris that will connect MS SQL.
If you want to use this db you'll have to use a Windows AR server. If you
stick with the Solaris AR server your db choices are Oracle, DB2, Informix or
Sybase.
Mark Walters
The opinions, statements, and/or suggest
It now appears that the arcmdb, arrecond, and arsvcdsp are not running.
On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain <
p.romain.arsl...@parsolutions.co.uk> wrote:
> Edward,
>
> The processes you mention are not involved in creating CIs manually.
>
> It looks like some filters associated with the
Thanks. I will ask BMC about this.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sabyson Fernandes
Sent: Tuesday, November 24, 2009 6:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARPlugin.exe growing uncontrollably
dear listers,
I have to implement the AREA using the CAS (http://www.jasig.org/cas)
I am wondering whether some body form this list has already implemented
such a solution and whether I could get some help ?
I saw Mikhail has posted a similar question on
http://communities.bmc.com/communities/t
Edward,
The processes you mention are not involved in creating CIs manually.
It looks like some filters associated with the AST and/or BMC forms have
been lost.
Open the admin tool and look at the filters on, for example, the
AST:Computer and BMC.CORE:BMC_ComputerSystem forms.
Compare these wit
Yeah, I laughed out loud when that came across. I hope you learned your lesson.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Lev
Sent: Tuesday, November 24, 2009 8:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Analyti
One of the more interesting responses I've seen :)
This was a general posting to the ARSList community, not directed at anyone in
particular.
Thanks,
Mark
Mark Lev
Director of Remedy Operations
ITIL Foundation 3 Certified
703-672-4390
703-399-6155 (cell)
mark@rightstarsystems.com
I'm sorry to say that I'm Chinese and I'm living in China,Find someone else.
Mark Lev wrote:
>
> We are looking for someone in the DC area who can perform Analytics
> training. The effort is about 70 hours. Limited travel costs may be
> available.
>
> Additional opportunities exist, so more wo
Christie,
We had the same issue here. BMC support provided us with a hotfix which
involved replacing several dll files. They said that it was a memory leak on
the plugin.
Prior to this we used to go to the task manager and select the arplugin process
and do a end process tree which would resta
I wrote an activelink which run process to a url ,It worked and open a blank
page , How can I close the page after I Run Process
--
View this message in context:
http://old.nabble.com/blank-page%2Cso-bad%21-tp26496595p26496595.html
Sent from the ARS (Action Request System) mailing list archive a
I do not believe SRM can natively work with the BlackBerry.
You may be able to buy external products for that functionality -
check out Aeroprise.
However,
Kinetic Request is built on ARS -- and takes a different strategy --
you might want to check it out.
Kinetic Request has worked with
Hi All,
Anybody here integrated SRM with Blackberry ?
Best Regards,
Prasanth.P
999-559-5875
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