*
On 16 Юни, 15:54, pivanov wrote:
> Dear Colleagues,
>
> i am looking for solution how to change the default value of the
> FT_FLIST parametter (not it is set toftmf, but we need it to beftmf/
> c=u). I read all documentation, but did't found a way for that. Any
> help will be appreciated.
>
___
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Blessed are the cracked, for they let in the light!
TWENTY NINE LINES TO MAKE YOU SMILE
1.. My husband and I divorced over religious differences. He thought he was
God and I didn't.
2.. I don't suffer from insanity; I enjoy every minute of it.
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Not sure if this could help in your case..
In AR7.5p3 we had an issue related to user licensing not application
licensing though.
ARSystem randomly does not issue GRANT WRITE ACCESS even though user
has floating license on login resulting in error message like No
write license , do not have permis
I am going to face an interview Joe.
Thanks & Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, June 18, 2010 2:20 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Don,
Sorry for mis-quoting the lawwithout actually knowing the law...thanks
for the clarification :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of McClure, Don
Sent: Thursday, June 17, 2010 3:51 PM
To: arslist@ARSLIST.
Hi Ram,
I know this subject kind of went into several directions. Folks here
generally are very helpful. The topic seems to have struck a chord with
many of us.
Your list of questions runs from very basic questions about Remedy to some
pretty complex ones (even a few that are pretty open ende
Ram,
How long have you been working with Remedy?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Friday, June 18, 2010 5:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
I am goin
Good Friday Morning!
I would like:
Email notifications to Support staff regarding assignment to contain
both the artask & Web URL.
Email notifications to customers regarding case open, resolved, etc. to
contain only the Web URL.
It looks to me like checking/unchecking these options in
**
Rebecca:This information is in the "ITSM 7.6 Notification Engine Guide" (if you are using 7.6)
NTE:NTS:Email_200_SystemNT sends out internal notifications
NTE:NTS:Email_200_Customer-NT sends out external notifications and manual email notifications(see Page 13).Hope this helps..Terry
On Jun 1
Thanks. I did look at NTE:NTS:Email_200_Customer-NT, but it appears to be
intended for customers without a login record:
((('Remedy Notification Method' = "Email") AND ('Internet E-mail' != $NULL$))
AND ('Notification Submitter' = $NULL$)) AND ('Remedy Login ID' = $NULL$)
I want my intern
As I recall, there is a filter that deletes the login name if the individual is
not support staff, BEFORE the filters decide which one will fire the
notification. It’s a bizarre design, but it works.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Compu
Past 2 years.
I am just looking for the answers of those questions.
Thanks & Regards,
Rambabu Rudra
System Administrator
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, June 18, 2010 7:22 PM
To: a
As many have already said... If you are applying for a Remedy position,
if you don't already know the answers to some of the more basic
questions on the list you provided, you should pick up the Remedy
manuals and read them.
Since the company you currently work for is a BMC partner, you should
n
??? As a system administrator with 2 years of remedy experience I'd have
thought you'd be knowledgeable on things like 1, 8, 23
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ram Rudra
Sent: Friday, June 18, 2010 11:1
Ok...I'll give you one of the more obscure ones because we needed to use
this the other day ourselves
33) When you use archgid command line utility?
You would use the chgid utility when you need to change any internal remedy
ID representation for any reason...the native UI does not provide the
ab
Ok, since no one responded to my question earlier,
I decided to go investigate this myself to get the answer.
The `! at the end of a filter or AL, will make ALL actions fire in Phase 1,
even actions that would normally fire in Phase 3.
Tested with Notifications, Run Process, and Direct SQL in bo
Are you trying to open "SRM:Request" or "SRS:RequestDetails". Either way, I
would use work-flow to populate the values straight on the TMS:Task and do
not worry about customizing Interface or any other forms.
Thanks
Mahesh
On Thu, Jun 17, 2010 at 12:36 PM, Christine wrote:
> I have SR’s that cre
Matt,
Just a further clarificationAL's don't have phasing...so the `! doesn't
have any effect on them. I think the Log To File option was added in either
6.3 or 7.0...but it's been there quite a few years :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mail
I am about to start a ITSM 7.6 upgrade from 7.03 Patch 9. I thought I
remember someone posting that when they upgraded it deleted their custom
fields.
Is that right?
--
Kevin Begosh
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UNSUBSCRIBE or access ARSlist Ar
Ram,
You shouldn't be applying for this job if you don't even know
the very basic things about Remedy AR System.
Your audacity to solicit help in creating a cheat sheet is appalling!
-Rootuja
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...
If I remember correctly, it deletes the custom fields on the change form. Most
of the others it is supposed to preserve, but it will remove them from view. I
am in the middle of this upgrade now, and have not had ITSM install
successfully yet. Once I do, I suppose I'd be able to give a better
Thanks LJ,
I think it was 7.x (and that would be 2 to 3 years ago)
I don't remember seeing it in 6.3, of course I could always go look up the doco
on that too (as I still have them :) ).
Again, just being lazy...hey it is Friday :).
Thanks,
Matt P.
-Original Message-
From: Action Request
I thought log to file was new in 7.5?
On Fri, Jun 18, 2010 at 1:34 PM, Matthew Perrault <
matthew.perra...@genmills.com> wrote:
> Thanks LJ,
> I think it was 7.x (and that would be 2 to 3 years ago)
> I don't remember seeing it in 6.3, of course I could always go look up the
> doco on that too (a
okay I am doing the same thing now. I will let you know what I find out
to. So if it does delete custom fields whats the best option export the
data and then import it back in after you add back your custom fields?
On Fri, Jun 18, 2010 at 1:10 PM, Ramey, Anne wrote:
> **
>
> If I remember corr
I just looked on our 6.3 system, and it is there as a possible action.
Thad Esser
Remedy Developer
On Fri, Jun 18, 2010 at 10:34 AM, Matthew Perrault <
matthew.perra...@genmills.com> wrote:
> Thanks LJ,
> I think it was 7.x (and that would be 2 to 3 years ago)
> I don't remember seeing it in 6.3
Log to form is new in AR System 7.5.00.
-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary
participation
Sweet..now we need to check if it was in 6.0 J
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad Esser
Sent: Friday, June 18, 2010 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help
** I just looked on our 6.3 sy
Rootuja,
Don't you think you should learn a bit more about Ram's situation before making
such an accusation?
I didn't know anything about Remedy when I took this job ten years ago, and
they knew it and apparently figured I was worth training.
If Ram is trying to pass himself off as an experi
Hi Mahesh. You've helped me in the past. Thanks for replying again.
I am trying to open the SRS:RequestDetails table from the TMS:Task
form.
You've helped me with using a non-mapped AIF form for SRM. That form
now has many, many check box fields. The SR creates a change, our help
desk creates tas
Log to file has been around forever.
>From release 2's ar.h:
#define AR_FILTER_ACTION_NONE0
#define AR_FILTER_ACTION_NOTIFY 1 /* tags for types of filter actions */
#define AR_FILTER_ACTION_MESSAGE 2
#define AR_FILTER_ACTION_LOG 3
#define AR_FILTER_ACTION_FIELDS 4
#define AR_FILTER_ACT
I am gathering data for the CMDB and asset console for 7.6.
I am loading
workstations, laptops, Monitors, blackberrys, Servers, Routers, switches,
firewalls, for example
they are not all the same make and brand.
I was hoping for some ideas for CI Names, and CI ID that may have been use
Probably, yes. If you want to keep the data, of course. We have some bad
customizations that we are looking forward to going away--we are going to try
and convince the users they don't need them this time because the new views,
etc will do it better.
Anne Ramey
***
unfortuantly we have things that just cannot go away.
On Fri, Jun 18, 2010 at 4:09 PM, Ramey, Anne wrote:
> **
>
> Probably, yes. If you want to keep the data, of course. We have some bad
> customizations that we are looking forward to going away--we are going to
> try and convince the users t
We use this basic format:
Model: Serial Number
So a laptop would be "T400:LVN1234" and a monitor "20" Flat Panel:
V6C67343"
Our asset manager chose this & it seems to work well for everyone who
deals with assets.
Rebecca
From: Action Request System discussion list(ARSList)
[m
Hello Ram,
I appreciate your attempt to be 'proactive' in preparation for your
interview, but the approach you selected, would perhaps be the worst way you
prepare for an interview - preparing a bullet list of expected technical
questions and mailing it to the most popular and well known forum in
I was about to say its been there from version 3. Never really worked with
2.
David Easter pointed out that Log to Form is the new introduction.. Maybe
some of you are confusing the two..
I wonder if anyone is still using these old versions :-)
Joe
-Original Message-
From: Action Req
Assuming that you are trying to open "SRS:RequestDetails" from Task which is
created from a parent application (Incident/ Change/ Work Order)) that is
generated from a Service Request, here are some steps.
1. Copy the fields "SRID (301572100)" and
"z3Btn_ViewRequestDetails(301707000)" from W
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