@Joe,
Please find answers to your queries in black:
Is your solution good for NON-ITSM - home grown type of Remedy applications,
that are web driven (Mid-Tier)..
- Yes, Vyom Performance TestEdge support NON-ITSM (home grown /
customized) type of Remedy applications that are web
Hi List,
our Incident console in ITSM 7.6.03 seems to show the wrong incidents. It also
contains incidents that were previously assigned to the group of the user and
then routed to another. This is only happening in Incident Management Console,
but not in Overview Console.
Has anyone of you
Listers,
I want to remove the links at top of the Customer Receipt Information and
Customer Resolution notification mails from our ITSM 7.6.03, but those links
are not shown in the respective template. Is there a chance we can only remove
this from the two notifications towards customer, and
Thanks for your response. I got your invite on LinkedIn - lets chat there.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kunal Sonawala
Sent: Friday, September 06, 2013 2:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Measurements
You can modify the filters which sends these notification and uncheck the url
option.
From: Anders, Thomas (ext)-2 [via ARS (Action Request System)]
[mailto:ml-node+s1093659n7591507...@n2.nabble.com]
Sent: 06 September 2013 14:03
To: Dhananjay Deshpande
Subject: Removing links in Email
12:15 pm
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8:33am EST
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Hi folks,
i'd need of an official document by BMC that describe the licence management
type of Remedy. in particulary BMC:Incident Mgmt User Floating.
i.e.
Bmc Remedy 7.1
1. when a user do login,the system checks the availability of license (checks
Write Pool) if a license is available this
You might want to check if the Incident ownership is still with the original
group (this can be found in the date/system tab). Incident Console display
tickets owned by a support group too.
Anusha Das
NRC-ITISS Remedy Developer
ITIL V3 Foundations
Dell | Services, Federal Government
Office + 1
Hi all,
I have seen this doc earlier (white paper for older version) but can not seem
to find it now. Any help would be appreciated
Need to estimate (for a new project) how many licenses to get (read and fixed)
�
Thanks
Atul
Hi,
How do I change the CTIs that came from ADDM thru normalization?
We configured the product catalog with Normalization type = CTI.
To configure the product catalog, we are only allowed 1 unique value.
ADDM provides 2 different values.
For example ADDM send the CMDB both:
You need to open an issue with ADDM support this appears to be a bug since the
CTI is hard coded.
-Original Message-
From: Kathy Morris kathymorris...@aol.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Sep 6, 2013 10:28 am
Subject: Re: Categorizations
**
Hi,
How do I change the
We did and BMC told us to use TPL.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Friday, September 06, 2013 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Categorizations
** You need to open an issue with ADDM support
Good point. I had a different idea of redirecting the user to another URL
altogether but thought to myself, That's not appropriate for work so I
changed it before I sent the email.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
-Original Message-
From: Action Request System
Im leaning towards Engineer 1 and 2 being the same person :-)..
On a more serious note, why isnt there ever a recommendation by BMC
Software on what Group IDs would be an ideal User Range..
Off late I have resorted to a fairly large number starting at 5 and
above for custom
That is an interesting requirement. I can see where this would be
desirable though. I have just started to work with MyIT but so far I
haven't seen any way to do this without adding workflow in Remedy since
MyIT uses the User record for authentication.
If there isn't a way you might want to put
Hi Listers,
I have a requirement to prevent a particular user to be able login through mid
tier but same user should be able to login to client tools. Has anyone
implemented such requirement? What can be the best way to achieve this?
Specifically looking for a non-workflow mechanism.
Chop off his fingers?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Friday, September 06, 2013 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: Prevent MT Login
Oh ya that would work too.. I
That would also break the MyIT Universal Client if they are supposed to be
using it from their desktop (assuming Chrome is their browser). Also I can
see that one going through CAB to get approval to push that down to x
thousands of machines based on username. And then they just use their
We created an application assignment rule for Incident Owner which defaults
all tickets to our Service Desk. This prevents those tickets from displaying
in the originators queue after they have been transferred. It also provides
our service desk with access and views to all of the incidents.
**
You could use Disable-Client-Operation: 9 in ar.conf You can specify times and an exclusion group of users it should not apply to.Not code, configuration...Look in
Oh ya that would work too.. I was thinking of slightly violent alternatvies
:)
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, September 06, 2013 4:04 PM
To: arslist@ARSLIST.ORG
Subject:
I believe the limit is based on hardware capacity
On Fri, Sep 6, 2013 at 11:34 AM, Pruitt, Christopher (Bank of America
Account) christopher.pru...@hp.com wrote:
**
I have a question regarding this topic. Is there a limit on the number of
Escalation Pools you can have on a server? We
Yeah what happened to peace, love, and happiness Joe? Now it's punch, kick,
and choke Joe.
Sent from my iPhone
On Sep 6, 2013, at 4:11 PM, Jason Miller jason.mil...@gmail.com wrote:
**
Wow Joe, wow 8-)I wonder if there is some radiation coming off the
Aurora and soaking into your brain...
True.. java scripts written on the login page are subject to break when you
update a patch unless you manually fix the page again. Workflow approach
will not have that limitation..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Na.. those were beautiful! I wish I get to see them at least once again
before I don't have to travel to Alaska no more.. My next trip is scheduled
to be my last..
I like the DNS spoofing idea from Tauf - only that these days most IT
employees are smart enough to realize what's happening, and
Wow Joe, wow 8-)I wonder if there is some radiation coming off the
Aurora and soaking into your brain...
On Fri, Sep 6, 2013 at 1:02 PM, Joe D'Souza jdso...@shyle.net wrote:
PERFORM-APPLICATION-LOGOUT from the home page or any other page that the
user might have access too if the
Hmm non workflow. Uninstall IE/Firefox/Chrome/Opera etc.
That'll do it!
Sent from my iPhone
On Sep 6, 2013, at 3:59 PM, SUBSCRIBE arslist Aditya Sharma
heloits...@gmail.com wrote:
Hi Listers,
I have a requirement to prevent a particular user to be able login through
mid tier but same user
My first thought was the same as Fred's - do you have enough queues
defined, so I can't offer much more in that regard. However, you mention
that you are restarting the server to clear up the dead thread. Back in
the 6.3 days, there was a version (patch 21 I think), where you could end
up with
I have a question regarding this topic. Is there a limit on the number of
Escalation Pools you can have on a server? We currently run with 4 but I was
wondering if we can increase that to a number higher than that and if so what
it the maximum number allowed?
Christopher Pruitt
Business
Yup that should work too..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Friday, September 06, 2013 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Prevent MT Login
My suggestion was neither.
Use
So I started to wonder why 536870912 at the beginning. Seems a bit of on
odd first ID number. I wonder if it was because that is 512 megabits?
Because it is 64 megabytes? There must be some kind of meaning.
Engineer 1: Hey, we need a really large number for the first field ID in
the customer
I may be really old school here but ... Why not update the ones with no pool
to be in the 1st pool (unless there is a reason you want them to access any
pool)
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Thursday,
I could see this being useful for automation as well. For example, you create
an account to integrate with a monitoring tool that uses the Remedy API to
create Incidents, but you don't want the owner of that account to log in and
manually use Remedy with that account.
If you wanted to do a
First of all why is your Demo user not password protected? That's a bad bad
thing..
No other user on your system except your admins should have admin access
rights.
Configure your system that no guest users are allowed to login - simple
check box on the server information page..
Plus you can
**
Yep, and the other problem with _javascript_ on login.jsp is that if he knows the "login trick" giving credentials in the url the "sorry pal I got you" trap in login.jsp wouldn't work.In this case you could alter the LoginServlet instead I guess, though that would mean quite some work...Another
PERFORM-APPLICATION-LOGOUT from the home page or any other page that the
user might have access too if the $CLIEMT-TYPE$ = 9..
Why would you have such a requirement though when the future versions does
not support access through the native User client?
This is a workflow mechanism - it will be
It would Ken. It's up to the poster. I would think writing workflow is
easier then getting JavaScript in so who knows.
Sent from my iPhone
On Sep 6, 2013, at 4:20 PM, Cecil, Ken kce...@hubbell.com wrote:
**
My suggestion was neither.
*Use javascript to catch the user id in the submit of the
This thread had me laughing like crazy and I needed it!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, September 06, 2013 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Prevent MT Login
**
Yeah what happened to peace,
LOL! So we'll touch all the desktops? I though we left that behind with
WUT?
On Fri, Sep 6, 2013 at 1:15 PM, Tauf Chowdhury taufc...@gmail.com wrote:
**
I'm trying to work with the whole No Workflow thing! C'mon!
Sent from my iPhone
On Sep 6, 2013, at 4:14 PM, Jason Miller
That's a pretty sleek solution..
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Randeep Atwal
Sent: Friday, September 06, 2013 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Prevent MT Login
You could use
30 escalation pools sounds high! Do you have many escalations in each of those
pools?
From: Campbell, Paul (Paul)
Sent: Friday, September 06, 2013 6:53 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: How many escalation pools do you have...?
**
We are
A couple of easy things to check:
1. The email engine takes 30 minutes (by default) to re-read a template.
Either wait, or restart the email engine to make sure it's actually seeing
your template changes.
2. Do the fields have public permissions? If the recipient doesn't have
permissions to
I have 4 Escalation threads for ITSM 7.6.4 SP 4 we had some
notifications that could hang for 20 mins in the evenings and would
cause some headaches for our Help Desk since they were high priority
tickets.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
I agree it it is either workflow or a BMC provided option baked into the
product.
On Fri, Sep 6, 2013 at 1:17 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Na.. those were beautiful! I wish I get to see them at least once again
before I don’t have to travel to Alaska no more.. My next trip is
I think you need to sit with your security people and lay out all of
these concerns to see what you can come up with. A lot of what you are
saying looks like its a process issue. For the example you just gave,
you should either be disabling the generic admin Accts like Demo or
change your process
Each thread consumes an amount of memory and demands an amount of
'computacional power' to exist and the workflow that will run on this
thread will consume another amoutn of memory and power too.
In most cases, each thread represents one database connection so your
database server needs to be
Use javascript to catch the user id in the submit of the midtier login.jsp page
and redirect that user to an error page.
Ken.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, September 06,
Client tool I do not only refer to User Tool.. It can be dev studio, spoon
client, import tool etc.. this solution if possible through a non-workflow
mechanism can help in preventing unnecessary login through generic accounts
over web URL which is available over internet.. Client tools access
WOW nice to know. We have a very powerful production server and now we increase
our Escalation threads. Not sure why I thought it was restricted to just 4 but
30 now that is impressive.
Thanks for everyone's replies, It has really opened my eyes as to what I can do
with Escalations and the
2^29 = 536870912
Am 06.09.2013 um 19:04 schrieb Jason Miller jason.mil...@gmail.com:
**
So I started to wonder why 536870912 at the beginning. Seems a bit of on odd
first ID number. I wonder if it was because that is 512 megabits? Because
it is 64 megabytes? There must be some kind of
We will have time for all of that at the RUG :-)
I still like the beat the user idea! I could put my fish bonker up for sale!
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, September 06, 2013
Might be showing my (Remedy) age hear but why 536870913 instead of 536870912.
(before VUIs)
That number will forever be burned into my brain as the first user defined
field.
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We are currently running 30
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Friday, September 06, 2013 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: How many escalation pools do you have...?
**
I believe the limit is based on
I would hafta say that because that the 'current' first field ID :)
On Fri, Sep 6, 2013 at 9:06 AM, John J Reiser john.j.rei...@lmco.comwrote:
Might be showing my (Remedy) age hear but why 536870913 instead of
536870912. (before VUIs)
That number will forever be burned into my brain as the
My suggestion was neither.
Use javascript to catch the user id in the submit of the midtier login.jsp page
and redirect that user to an error page.
Ken.
Would it not work?
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Hi,
The write-token is not reserved for the user at login. It is reserved as soon
as the user access any form tagged by BMC to belong to BMC:Incident Mgmt.
If the user is directed directly to the Overview Console, the effect for all
practical purposes would be what you describe - it is reserved
Seriously though, assuming the user is using a Widows OS, you can edit
the HOST file and put a bogus IP address in for the web server DNS
name. Make sure they either:
1: Don't see you doing it or
2: Don't have permissions to change it back.
Sent from my iPhone
On Sep 6, 2013, at 3:59 PM,
That is just an example.. Yes everything is password protected always.
If I had an admin guy who knows one of the generic admin account present on the
system and guy is now not part of organization, but he still can access the
company URL through internet.. as the generic account may be used
Prevent guest logins..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma
Sent: Friday, September 06, 2013 4:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Prevent MT Login
Client tool I do
damn *here*
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Where the Answers Are, and have been for 20 years
Perform-action-exit-app is the better to use than just calling the logout
page using the open url page.. I'm not sure it will actually do a logout by
opening the logout page that way..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
Or maybe, it was just one poor sole who thought that the field ID being 32 bits
gives a maxint of about
2 billion so why not give Remedy about ¼ of that space and customers ¾ and then
to say that OK,
a way to do that is 2^29 since 2^31 is the total, that is about ¼ so let's go
with that
Alright, it looks like we are all ready for some free WWRUG13 drinks.
On Fri, Sep 6, 2013 at 1:08 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
Chop off his fingers?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
I'm trying to work with the whole No Workflow thing! C'mon!
Sent from my iPhone
On Sep 6, 2013, at 4:14 PM, Jason Miller jason.mil...@gmail.com wrote:
**
That would also break the MyIT Universal Client if they are supposed to be
using it from their desktop (assuming Chrome is their browser).
This is very true. We have a few integration service account where the
those accounts should never login to any clients except web services. It
would be nice to have a way of listing allowed client-types in the User
record and having AR System enforce it natively.
I haven't looked yet, does
In a very security conscious environment the username of default admin
account are usually changed and/or the account is disabled. In the Windows
world I have heard of organizations renaming the 'Administrator' account so
that is one less bit of info everybody knows about their environment. It
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