RE: Inconsistent FTS Search Results

Kevin, On the outside chance that LJ didn’t solve your issue, you might check to see if an active link is (occasionally) setting a field that should not be included in the search. I solved a similar issue when we discovered an A/L that, for some records, set the ‘Assigned To Group’ in the

RE: How to integrate the RSSO 9.1.01 using the SAML authentication method

AA, A good place to start is a search in google, yahoo, duckduckgo, etc. A search for: “RSSO 9.1.01 using SAML existing ARS 8.1.01” Will have everything you’ll need HTH, Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of

Log says escalation enabled AND "is turned off"

ARSlisters, I have an unmodified OOB escalation in ITSM that should run, but is 'turned off'. It starts the notification process after a survey is created in "SRM:Survey" LOG: /* Checking "SRM:SRV:TriggerSurveyNotification" (enabled) : is turned off /* Checking

RE: Support Group Structure Recommendations

gt; levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joel D Sender Sent: Monday, June 4, 2018 1:16 PM To: 'ARSLis

RE: Support Group Structure Recommendations

Levi, Hierarchical groups allow 'parent' groups to include other groups. All the 'Sub # - Company 2' groups could be collected into a 'parent' group, across Tenant Companies. For example, if each 'company' had a separate HR group, a master HR group could include them all. That notices only

RE: Is rrChive suitable for migrating groups?

One trick to speed things up is to open multiple command windows and run multiple rrChive instances. I separate the jobs based on application (INCLUDE Field-1 LIKE ”INC%” or “CHG%”, etc.) It’s important to have a few more FAST servers defined than the number of rrChive threads you’re running.

Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in Email Notification for Work Order

ARSlisters, Having successfully implemented, FOR MyIT & SmartIT, https://communities.bmc.com/docs/DOC-33095 “How to Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter Name, Submitter ID in the Email Notification for INC” We’re attempting to implement

RE: Non-admin users kicked out after upgrade to 9.1.04.002

"An elephant is a horse designed by committee" Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Brian Pancia Sent: Wednesday, May 16, 2018 7:26 AM To: ARSList Subject: Re: Non-admin users kicked out after upgrade to 9.1.04.002

RE: Google Chrome and Advanced Search error

I usually see that message when a slow server appears to have timed-out, or after a long period of inactivity (on my part). You can wait for the server to respond, or hit refresh. HTH, Joel Joel Sender * jdsen...@earthlink.net From: ARSList

RE: Timing test

Good News: the pipes are not frozen! Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, January 2, 2018 6:27 AM To: arslist@arslist.org Subject: ADM: Timing test

Re: How can I change status in process flow status?

Natalia, You might want to re-evaluate the requirement. Re-opening a Closed ticket destroys audit data. For example, ‘Time To Resolve’ will have two different values, but only one will be preserved for reporting. The Best Practice is to open a RELATED ticket that references the one you’re

Re: Menu on same field

After checking the way-back machine; the answer is to set the menu to search the field to which it is attached. Because menus are natively distinct, you’ll get one listing for each name, and new records are automatically added to the menu. HTH, Joel Joel Sender * jdsen...@earthlink.net

Re: ADM: ARSlist Future 2017

Misi, Jason and Daniel, Thank you for maintaining the ARSlist! I don’t know if this will help, but I once wrote an ARS replacement for the ARSlist. It’s was built on ARS 5 or 6, so I’ll volunteer to do the upgrade/rewrite. If you have a ‘spare’ AR Server, this could be a ‘no additional

Re: Public Users and RBE

system service restart? Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender Sent: Friday, July 28, 2017 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Public Users and RBE ** An easy solution would be to add f

Re: Public Users and RBE

An easy solution would be to add filters to the ARS Email Message form: 1. Execute on submit of Incoming messages a. Execution order lower (sooner) than the OOB filters b. A Filter Guide could squeeze in custom code if the OOB have a low starting execution order 2.

Re: v.9.1.3 upgrade fails: Solved!

of the user running the installer, typically something like c:\Users\\AppData\Local\Temp or somewhere similar on Windows machinestypically /tmp on unix/linux On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender <jdsen...@earthlink.net> wrote: ** I’ve got a ticket at BMC for this,

v.9.1.3 upgrade fails

I’ve got a ticket at BMC for this, but I thought the ARSlist might have some insight: I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). Both versions complain that the ‘AR System Server Admin’ user fails authentication. I’ve verified that ‘Demo’ and my ID can login to

Re: Migrator Tool

Brian, I have used Misi's tools in batch files and, yes, they can be automated, i.e called from an escalation. One of my favorite tricks is opening several DOS windows and running concurrent instances of rrrChive to sync data across servers. In that case, each instance synchronized data from

Re: Automated Ticket

Mark, I'd need to know more about the requirement to be sure, but . You could define a Service Request for the re-occurring task and define a 'Next Action' date field and an interval. You would then calculate the Next Action date in the SRD. Then the only customization would be an escalation

Re: Pat Zandi

It hurts to lose one of our own; he is missed Joel Joel Sender * jdsen...@earthlink.net From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, January 11, 2017 11:31 AM To: arslist@ARSLIST.ORG Subject: Pat

Re: Monitoring Atrium Integrator jobs

Integrator jobs ** Is this OOB integration jobs or custom jobs? -- J 2017-01-04 20:11 GMT+01:00 Joel D Sender <jdsen...@earthlink.net>: ** Hi All, I’ve got a client running a large number of scheduled Atrium Integrator 9.1 jobs and they want to be notified when one fails. In the pa

Monitoring Atrium Integrator jobs

Hi All, I’ve got a client running a large number of scheduled Atrium Integrator 9.1 jobs and they want to be notified when one fails. In the past, we set-up workflow to send notifications when an A.I. job failed. However, in the brave new world of ‘NO CUSTOMIZATIONS’ we need an OOB solution.

Re: Setting home page view via workflow

Dustin, This being the Action Request System, there are a number of ways to accomplish this. One way would be to have the Public home page open for everyone. The first Active Link 'ON OPEN' would check to see if the User was a technician. If yes, and then open the 'other' home page and close

Re: Custom apps + Remedy v9.1?

: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender Sent: Friday, November 18, 2016 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: Custom apps + Remedy v9.1? ** Carina, I may be spitting into the wind here, but you may want to compare migrating

Re: Custom apps + Remedy v9.1?

Carina, I may be spitting into the wind here, but you may want to compare migrating to ITSM vs adding "user friendly/self service" to what is already working. As previously noted the best approach is a clean install of ITSM and determine what functions need to be added to the OOB config. This

Re: Validate 2 character fields using LIKE

Kaur, Your search will only find all of Field-B in Field-A You can search for: "%" + "DEF" + "%" in either field. What are you trying to accomplish with this search? Joel Joel Sender * jdsen...@earthlink.net * 310.829.5552 -Original Message- From: Action Request System discussion

Re: ADM: ARSlist Move, expect flakiness for the next 4 days

Jason, Thanks for taking this on. As someone who once filled-in for Dan, I know you’ll have great (Listserv) power and the great responsibility that comes with it (Apologies to Spider-man) Seriously, your efforts are appreciate by many people around the world. Keep a copy of the unsubscribe

Re: New ARSList server test mail 2

Misi & Dan, THANK YOU ! Now I can change my Halloween costume from scary BMC/Communities to sexy ARSlist poster! (or is that redundant?) Email may be 'old school' but it's what works best for our community. I know how challenging this transition can be, so take 10 'Attaboys' and bask in our

Re: AR System 8.1 on AIX

we spent time, going thru ensuring the system forms and our custom stuff - inherited the permissions. Such a freaking pain. This upgrade in gong to painful. Sharing you frustration, D. ___ UNSUBSCRIBE or access

Custom to ITSM

Hi list, We have Arsystem installed with our custom change and incident mgmt. If you acquire the ITSM, Do we install separate from the above Arsystem or on top of the current installed Arsystem? ___ UNSUBSCRIBE or

Re: ARERR 90: Looking for dummy.host.com

Thank Andy, I was unable to export the ReportCreator to xml, kept getting dev studio error:Failed to export to the file. ERROR (110): Incorrect data type value for this parameter.; ReportCreator, 5190, . So, Tried .def, there was no entry for dummy, except for Active link

Re: ARERR 90: server.dummy.host.com

Thanks Fredrick, I tried that prior to re-importing the server/installform/en/reportvendor.def. Nothing surfed. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20

ARERR 90: server.dummy.host.com

Hello List, Error:Cannot establish a network connection to the AR System server :server.dummy.host.com : RPC: Success (ARERR 90) This error only occurs, On the report creator form; while modify, search, create a report. Also, this affects the report selection from table, loading each line.

TEST

No postings on Thursday? --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the

Customization - Dynamic Notifications based on Product Categorization Table Loop and Notify issue.

I have a requirement that at first thought was no big deal. However, it has turned into something more than I expected. We need our Incident form to page out people based on Product categorizations determined by the users through a custom form. There are up to 100 ish people that could

JOB: Plano Tx Remedy Developer/Admin

TITLE: Senior Software Engineer - Remedy DEPARTMENT: Information Technology - Systems Engineering LOCATION: Plano Tx, JCPenney Company, Inc. - On Site Only Full Time Permanent position. Must be a US Citizen. JOB DESCRIPTION Senior Remedy Engineer responsible for support, development,

Re: Customization - Dynamic Notifications based on Product Categorization Table Loop and Notify issue.

, Brandi D Sent: Wednesday, August 21, 2013 10:02 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Customization - Dynamic Notifications based on Product Categorization Table Loop and Notify issue. ** I have a requirement that at first thought was no big deal. However, it has turned

JOB: Remedy Developer/Admin

TITLE: Senior Software Engineer - Remedy DEPARTMENT: Information Technology - Systems Engineering LOCATION: Plano Tx, JCPenney Company, Inc. - On Site Only JOB DESCRIPTION Senior Remedy Engineer responsible for support, development, configuration, customization, performance, and

Re: Mobility with IPhone.

Mobile Reach has an offering that will meet your needs. It is an easy set up and ability to configure it as needed. http://www.mobilereach.com/ios Mike McKee O: 919-371-2188 C: 919-434-3082 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex

Re: SMS

We use mainly Telalert, but we have leverage outlook for notification (especially for gorup paging).. We have 2 installs of telalert , on Remedy and Tec/Ominbus... 1. We use telalert to notify varies vendors ( ATT, SPRINT, TMOBILE, Telpage (inhouse infrastructure), Verizon pager, and other

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

Good Morning, we are experiencig issue again, where the mid tier redirects to the login page at login, but on the backend the user is loged into the application. MT 7.6.04 SP 4 on Websphere 8 on Aix 6.1.7 ARS 7.5 P4 on Oracle 11g on Aix 6.1.7 we have implement the configuration to the

Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?

Good Morning List, We are using Back end - ARS 7.5 P4 on Unix 6.1.7 with 11g Currently - We have a functioning 7.5 P4 MT 32 bit environment connected to the back end. This new MT 7.6 SP 4 is our attempt to upgrade the MT environment, then do the back end. New MT env, UNIX 6.1.7 Websphere 8

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions? Resolved.

Thank you Pascale Sterrett Webadmin made the changes, and it worked...Thank you so much! Websphere: In the Websphere Admin Console, choose WebSphere Application Servers serverName Session management Enable Cookies. (Existed) Make sure that the path is set to the context root of the mid

HP DDMI and Remedy CMDB

Has anyone used HP DDMI as the discovery tool and integrated with CMDB? ARS 7.6.04 Windows SQL If so could you provide how you did it and any positive or negative feedback? Thanks, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may

Re: Remedy Alert List Delete admin permission only issue

Thank you ryan, Sorry should have mentioned, I have that already and works great. Trying to figure out why the non-admin on this form cannot execute the table view delete. I will revise our current delete with your suggestions.

Re: IE8 Session Handling and Multiple Login Issue

The generic id is read restricted, acccessible to all support groups. We have sso, however, we will need to give floating/fix license user write access to survey form - which the users could manipulate unfavorable, after a customer using the generic has submit survey. We have seen similiar

Re: IE8 Session Handling and Multiple Login Issue

Reposting, hoping for some direction. I have a BMC request opening but nothing substantial. - (Outside of allowing the logined in user to submit survey under there id, doing this will be negate the survey, as some users try to get around the system). - we were hoping upgrade which includes

Re: WWRUG13: BMC going Private changes Venue of Annual Conference

Is it April already!?! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Monday, April 01, 2013 10:49 AM To: arslist@ARSLIST.ORG Subject: WWRUG13: BMC going Private changes Venue of Annual Conference ** The annual conference will be

IE8 Session Handling and Multiple Login Issue

Good Morning List, MT:7.5P5 on Websphere 6.1 all 32 bits. ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed

Re: IE8 Session Handling and Multiple Login Issue

Additional info, Good Morning List, MT:7.5P5 on Websphere 6.1 all 32 bits. ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a

DMT hangs on In Progress for jobs in ITSM 8.0 running on Linux

The Data Management job hangs during spreadsheet loads in Redhat Linux AR Server in ITSM version 8.0. Loads worked fine in 7.6.04. One error that might pertain is found in the arjavaplugin.log: InsufficientPermissionException: Either job Product_Catalog(Object Id null, Directory Id

Re: Splitware client for mobile devices..

I have used it for other applications within Remedy space and also another application out of the remedy space. It also works with ITSM applications. You have the option for ITSM apps, to either use their OOTB solution or you can have the wizard so you can customize and bring in any

Re: Frustration

this may sound backward .. but it worked for us. We don't have same issue. Our 7.5x to 7.6x macro is not executing the std out error, otherwise macro works fine. What we did was continue using version of the macro we upgraded from (6.3p 20) runmacro - until we/bmc can resolve the issue. The

Remedy OnDemand

All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it

Re: Bar Code Software for Asset Management

I have used Mobile Reach to accomplish this with great success on a various projects. This product is easy to install, configure and customize to meet your needs. Also, when looking at support for a product, Mobile Reach goes above and beyond the call of duty. There are a few ways to print

Replace function in VARChar Max fields RKM

All, We have some RKM records that have the wrong server name in the Unlimited field. For example: in Reference form in the Reference field we need to substitute everywhere there is servername with servername.domain.com and where there is javascript:parent.DView.SendSignalToParent replace it

Redesign of Search Knowledge in 7.6.04

All, Has anyone been able to redesign or fix the Search Knowledge Functionality in 7.6.04? When you go to the RKM Console and click on Search Knowledge, OOTB it searches all modules (ITSM) and RKM modules. However, when you click on the Search Knowledge from an Incident Ticket it only

7.6.4 sp 3 Computed Groups

Has anyone experienced when adding or even looking at various computed groups that there are not any members even though there should be? I have users that have Knowledge User permissions and in certain groups, however, when I added a Computed Group to the Group form under Group Definition to be

Barcode Image rendering of an Incident number

Has anyone rendered a barcode image of an incident number? Currently we generate packing lists for the a Replacement Program and if it's possible to add the barcode representation of the Incident Number on the packing list the mail room can scan it when shipping the cartons and in turn generate a

Re: Barcode Image rendering of an Incident number

you should be able to get a barcode font off of the internet, and utilize that with your 'report' to generate the ticket # in barcode. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Barbour, Brandi D Sent: Tuesday, November

Re: MVP 2012 - Congratulations LJ Longwing!

Belated Congratulations LJ, well deserved. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

webservices on view form, does not return field as null.

Issue: webservices on view form, does not return field as null or blank. 1. Is this because its a view form or bug? Should return in example below, U1 and T1 = NULL, vs not return the complete string. Local Installs : ARS 7.5.p4. on Oracle 11g on UNIX aiv 6.1.7 Websphere 6 on UNIX MT 7.5p4

Re: List and Fast Thread.

Thank you all for responses. Misi, It is not altogether clear how you have come to the conclusion that list-calls are sent to the fast-queue. I have never seen this happen. - I was looking at these lines, List queue rpc 390620, eventhought 390620 is Fast. API TID: 003876 RPC ID:

Re: List and Fast Thread.

for your responses. D ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: List and Fast Thread.

Also, aix box has dedicated 2 cpu Processor Clock Speed: 4144 MHz CPU Type: 64-bit Kernel Type: 64-bit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the

Re: Farewell arslisters

Good Luck with new venture, Andrew. Dee. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: iPhones and Aeroprise

Mobile Reach has this functionality as well. http://www.mobilereach.com/ios http://www.mobilereach.com/ios Anyone can download the software to their iPhone and it connects with their Remedy system. You can either use the camera on the phone for basic barcode scanning and there is a 'skin'

Re: Querys that kill my system

which can marry which aio/oracle process to explicit query. We can kill to job. 3. We are upgrading OEM ( oracle endpoint manager ) .. So this should provide same capability as Precise. 4. We constantly train, to prevent table search. 5. All else bounce application. Hopefully this helps, D

IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)

Hello List, Issue: We are on IE7, users are unable to download reports to cvs, etc. BMC: We have reported the issue to BMC, who indicated the issue with IE. We tool that further recently, found that domian which Midtier is hosted under, is a member of trusted sites at a meduim security. We

Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)

Thanks for responding John, No SSL (https).. at any layer. BigIP 2 httpserver 2 webapps server 7.5P4 ARS. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where

Re: [EXTERNAL] IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)

Thanks for the responding Natalie. 1. The domain in question is applied with group policy and forced on each login. So, the user has the ability to remove the setting locally each time, but that would be a nussiances. Actually, it does not work in IE8, either. But currently, IE7 is the

Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)

Hi Fred. Nothing happens when you select the banner. All other browers work because they are not being managed by gp (group policy). Unfortunately, IE is corporate standard. ___ UNSUBSCRIBE or access ARSlist

Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)

Hi Andrew, Fireworks fine. No issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)

IE has Trused Sites in corner. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image.png

Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)

Andrew, that is what I thought initially. An exception was made, which we didnot catch until now. Its has been like this in our environment for sometime. Our workaround was the User tool, but we are attempting to drive these heavy users to the web. We worked with BMC, there final answer

Re: IE Trusted Site Meduim Security is Blocking Report Download (cvs, etc)

We are looking for a workaround. This setting has to remain. I thank you all for your input and future one. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where

Remedy Developer Opening! - Washington, DC

All, Apex Systems, the nation's 3rd largest IT Staffing Firm, has an opportunity for a Senior Remedy Developer / Consultant for a 6+ month engagement located in Washington, DC (within walking distance from the Navy Yard Metro Station on the Green Line). Our client, a mid-sized government

Re: Retrieving Attachments from ARS DBs ?

to Report.xml 3. Export to *.rep, *.xml, or *.arx .. file format should export the attachments, not sure which at the moment we use .xml/.rep 4. Run macro runmacro path -x server -a port -d macro directory -e Name of Macro -U user -P password 5. Note Name of Macro is not the filename, but the first line

Re: Runmacro is not returning the stdout error

That is correct, it is being called externally. The tec/onmibus server ssh/rsh to the remedy server to executed the script. This is what I'm simulating, running it local on server (commandline), which should do the stdout of arerrors but this is not occurring with 7.5 runmacro, but does work

Re: Runmacro is not returning the stdout error

Aug 09 2012 11:32:16.9886 */ End of filter processing (phase 1) -- Operation - CREATE on FP-SM Svc Management System - NULL server:/usr/ar/remedy/db $/usr/ar/remedy/bin/runmacro -x server-a port-d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=D774_EVENT -p SRD=Testing_Psl_Ups

Re: Runmacro is not returning the stdout error

Thank you for responding, api.log shows the marco is being executed, however that stdout of the error is not occuring, when it registers Unidentified Client -- the stdout of the error occurs. when it registers runmacro is fails.. What does it mean to be an Unidentified Client? API TID:

Re: Runmacro is not returning the stdout error

Exactly, using a data that should not return an error and execute to create a incident ticket, this works fine for both versions 6.3/7.5. BMC is request recreating the macro in 7.5. vs the current which was created in probably 6.3 version at max. However, since this is a flatfile , i'm waiting

Re: Runmacro is not returning the stdout error

Ok, found the protocol definition, its just defining the verison you are running.. Protocol: Version Protocol 11:6.3 Protocol 12:7.0.1 Protocol 13:7.1 Protocol 14:7.5 Protocol 17:7.6.03 Protocol 18:7.6.04 ___

Re: Runmacro is not returning the stdout error

7.5 filter logs does capture the error, but does not do the stdout nor log to the arfork.log. Error while performing filter action: Error 653258 -- FLTR TID: 001563 RPC ID: 004085 Queue: Fast Client-RPC: 390620USER: tivoli/* Thu

Re: Remedy WEB Question

As a side question to the list: We need the following link to come up without the results list on top. Just want the ticket to come up and since we are specifying a ticket number I am not sure why it would come up with a results list anyway. Is there a parameter we can use for the 7.6.4

Re: [EXTERNAL] DOES ANYONE DO SRDF for ARSYSTEM DR ?

SRDF = Symmetrix Remote Data Facility DR = Disaster Recovery Instead of database replication with Oracle Data Guard, which we currently use , is anyone using SRDF method? If yes, what issues (if any), did you encounter?? Dee

Re: (prod issue) rpc socket delete from ar.conf

Has anyone encountered this, These parameters was removed from ar.conf not by human (for what I know) Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390620 2 12 Private-RPC-Socket: 390621 5 16 Private-RPC-Socket: 390635 2 8

Re: (prod issue) rpc socket delete from ar.conf

Thank you for responding. It amazes me, BMC has no responses for this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Paging and Notification Applications

We are looking for a Automated Paging/Notification application. Does anyone use anything other than xMatters Alarmpoint for this? We love that product however have been asked to investigate what else is out there. If there happens to be any freeware that could meet this need that would be even

Re: 7.6.4 SP3

Not to dispute what BMC is saying, however we have went to ARS 7.6.4 sp 3 and are using Atrium and ITSM 7.6.4 sp2. In the 4th week of testing and will be deploying in another month. We have tested CMDB but it will not be fully populated until later this year, however so far it is functioning as

Re: FW: WARNING: 7.6.X DDM AND ITSM

From BMC RD: Yes, I just received something from RD that appears to be procedures to delete orphan records. However, it still appears to a manual effort. Ramon, If you know of another workaround please advise. Thanks, Brandi Barbour Sr. Software Engineer Development Services

Re: WARNING: 7.6.X DDM AND ITSM

Ramon, Do you know the interim solution? We were told by BMC Professional services that is a requirement not to do any deletions after we are in code freeze. From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Goodall, Andrew C Sent: Tuesday, June

Re: How to monitor Remedy server

Sagar, Not sure if native Remedy does this, - but look at the snmp and mib file. however, we used IBM infosphere guardium, 1. How many users has logged in to remedy server? Currently Application User translation for guardium cannot tell specifically which user is logged in, only the app id.

runmacro date prompt OK in ARuser, but fails in runmacro

I built a macro in ARuser that prompts for a date. When I run the macro in ARuser, it accepts my typing in: 04/04/2012 A runmacro execution (from a filter or in a CMD window) fails with: -p StartDate=04/03/2012 also fails with: -p StartDate=04/03/2012 also fails with: -p StartDate=04/03/2012

Re: runmacro date prompt OK in ARuser, but fails in runmacro

We have not set ARDATE or ARDATEONLY. Using the defaults. ARERR 1590 says the date format is invalid. Thanks, Joel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList:

Re: runmacro date prompt OK in ARuser, but fails in runmacro

I just tried the date value in seconds (i.e. 1334257637) and it, too failed. sigh Joel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Resolved: Changing the port on oracle; Question?

Thanks Fred, was hoping would not have to. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Changing the port on oracle; Question?

To be safe with production, we will schedule outage -- shutdown-port change-restart. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

How do you support mobile access?

The scope of this question is for both Remedy and non Remedy applications. As your applications are enabled for access from smart phones and tablets, are you using your existing support model to support the mobile aspect? For example, are the existing support and/or development teams for the

Re: Installation questions

Looking thru the install logs, I see the below being set eventhough I am running as true root, (Feb 06 2012 05:48:43.217 PM -0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction, LOG EVENT {Description=[Property],Detail=[key=ALLOW_NON_ROOT_INSTALLS,value=true]} (Feb

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