I went to the one in Houston last week and it was good.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Wednesday, May 06, 2009 12:08 PM
To: arslist@ARSLIST.ORG
Subject: BMC technology day
**
Good morning ars-listers, did anyone r
Here's a step by step guide I put together. It should help, although some of
it may not be specific enough since I just put it together for myself.
Thanks,
Shawn Pierson
1. Open the form SYS:Notification Messages in the Windows User Tool.
2. Search for the message that you want to modify.
Has anyone else run into issues where approval processes that normally function
fine on 7.0 don't work correctly maybe 5% of the time on 7.1?
We are having approval requests randomly put in a "Closed" status by the
approval engine, which is wreaking havoc on our Change Management process. We
h
In our environment I just disable anything that is 514,546,65538, and 66050.
Rather than performing calculations I just did a search for what disabled
accounts looked like in our system and gathered those values. Obviously, each
of those are 2 numbers higher than our various active accounts.
Good afternoon,
I know a lot of people have created custom workflow to automatically create CIs
through various means. We have that here at my company with three different
ways of automatically adding or importing CIs into the system. However, they
access the system in entirely different ways
I agree with those telling you to use SQL, and if you want to perform an update
via Remedy, create a view of that SQL and put a View Form on top and use an
Escalation to perform the updates. However, you are getting into some tricky
areas though. If they are truly duplicates, you should at som
c.infrastructure_change_id is NULL
AND t.Status <> 6000
and rootrequestformname = 'CHG:Infrastructure Change');
From: Pierson, Shawn
Sent: Wednesday, April 22, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: RE: ITSM 7 - Orphaned Tasks
BMC has known about this issue for a few years n
BMC has known about this issue for a few years now (when I first reported it,
and others probably found it earlier) but haven't addressed it in a patch yet.
What I do is run some SQL every once in a while to cancel those records. Yes,
I know it's not the ideal way, but originally I built it thi
I would take it up one level, actually. Since you appear to be creating
standard types of change requests, why not create a change template, relate
task templates to that change template, and proceed that way? Then you only
have to figure out how to use the change template in your process, and
Good morning,
This should be a rather simple question. How many of you are using BMC's SRM
module in production currently? If you are using it, what types of things do
you use it for?
We bought it and are looking at using it, but it is tedious so I want to make
sure we don't invest a lot of
owdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, April 17, 2009 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Custom Approval Question
**
Good mor
Question
**
Shawn,
Did you make your new field visible on all the AP join forms with Change?
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent
Good morning,
Based on everyone's feedback a few days ago, I decided against using the Change
Manager field to do approvals by testers. I set up a new field and have that
being populated correctly, but there is an issue I am getting with trying to
set up that user as an approver.
Basically, I
I need help now. I had the fat client installed on my PC, and thought I would
be a nice guy and help it lose some weight. So I deleted the contents of the
C:\Home directory and C:\Program Files\AR System\User\resdlls\ which did make
it thinner, but now it doesn't work.
Any suggestions? Is th
Good morning,
Has anyone tested 7.1 to see if it is compatible with AD 2008? I would look on
supportweb to see the compatibility matrix, but it is no longer publicly
available due to supportweb being down.
Thanks,
Shawn Pierson
Remedy Developer | Southern Union
Private and confidential as
Good afternoon,
I've been thinking about using the Change Manager role on Change Management to
reflect testers for changes rather than listing the manager of the group making
the change. The reason is because at this point, the person that actually
"manages" the schedule and verifies that that
see if there is any additional information in there. This
can be done from AP:Administration, Settings:
[cid:image001.png@01C9BC49.4BC27740]
--- J.T. Shyman
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, April 13,
g out
**
Shawn,
Was the CHG:Infrastructure Change form previously customized
and did you also upgrade ITSM over the weekend or just ARS?
--- J.T. Shyman
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Monday, Apr
Good afternoon,
We upgraded ARS from 7.0 to 7.1 over the weekend and since then the approval
engine isn't sending out emails. We have customized the messages in
SYS:Notification Messages, but it was done by updating the SYS:Form Fields and
such without customizing anything but the Filters resp
I can see how this is helpful when you have staff planted in different
locations that act as an extended service desk, but what about issues that
require someone in the centralized I.T. group to fix? If someone has a problem
with one of your enterprise-wide applications, maybe it should always
We did exactly what you are doing (although we were on a different ARS patch) a
year or two ago and everything went smoothly. There is no need to reinstall
ARS as it uses the same SQL driver to make the connection.
Shawn Pierson
From: Action Request System discussion list(ARSList)
[mailto:ars
We dropped a custom ARS-based tool that I built and started using Change
Management for tracking bugs, enhancement requests, etc. because BMC Sales told
us that Change Management was designed for tracking development work and it
could do so wonderfully out of the box.
We keep them as changes, a
my Verizon Wireless BlackBerry
________
From: "Pierson, Shawn"
Date: Wed, 1 Apr 2009 08:16:07 -0500
To:
Subject: What purpose does a discovery tool serve?
Good morning,
This email was meant as more of a general discussion rather than me being
obtuse and no
Good morning,
This email was meant as more of a general discussion rather than me being
obtuse and not really seeing any benefit to using a discovery tool to populate
Asset Management. However, I've been discussing this with the CAB manager and
I'd like to have a better argument than I do now
This may be something you already checked, but are these tasks being assigned
to anyone? I've seen it happen when tasks are not assigned and the solution
was very simple (just assign it.) This may or may not be your issue, but I
would check that first if you haven't already.
From: Action Requ
We are using Remedy for that, with mixed success. I had to highly customize
the approval processes, make some customizations to the Change Management
application, and change our development processes to fit the app better.
In our situation, BMC had promised us that Change Management was the per
ner" was notified and they (being
remedy users) could login and determine impact, schedule changes, -
and then it was the Key Owner responsibility to notify "the world" of the
outage, etc.
Make sense?
HTH
Robert
On Wed, Mar 11, 2009 at 6:33 AM, Pierson, Shawn
mailto:shawn.pie
Good morning,
Out of curiosity, has anyone found a way to do automated notifications to
business users for various change requests by using AD groups? I was thinking
that to avoid customizations, I could either use SLM or Tasks, with the AD
group email addresses being imported into Remedy via
discussion list(ARSList) on behalf of Pierson, Shawn
Sent: Mon 03/09/09 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management for tracking Software Licenses
Good afternoon,
We're currently looking at using Asset management 7 to track software and
licenses. In the process of figuring
Good afternoon,
We're currently looking at using Asset management 7 to track software and
licenses. In the process of figuring out how to use Asset Management for this,
we've not been able to find any other companies that are actually using the
Licensing module. Do any of you use it? If so,
We looked at it and there are potential issues. SSRS uses foreign keys and
such to build the relationships for the equivalent of the "Universe" on BOXI.
Since Remedy doesn't create foreign keys, it won't know what tables are
related. You can still use it, but it's not as simple as BMC Analyti
)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2009 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
I see. In our environment we have a separate business objects instance
maintained by our reporting team that is used for multiple applicat
26, 2009 10:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects
**
This has nothing to do with ITSM? It is pure ars.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, February 26, 2
If your company has another business objects environment, it is possible to
install the ITSM universe in that environment and avoid these problems
altogether.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian
Sent: Thursday, February 26,
I would be interested in this too if anyone responds.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Elinore AR
Sent: Wednesday, February 25, 2009 9:23 PM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.x + Microsoft TFS
hi fol
The problem is that when applying to these jobs, you are screened by an HR
person that doesn't know the technology, but reads it and expects you to have
three years or more of ARS 7 experience, not general Remedy experience. In
those cases, the HR person will sometimes not believe you are telli
We have some set to 600 minutes for users that need to be in all day (the
system default is still 30) on 7.0.1 and do not have that issue. Our Mid Tier
is still 7.0 as well, and we are on Tomcat, otherwise our systems are similar
to yours.
In any case, 180 minutes should not be too long.
From
Also, wouldn't BMC have to give permission to the authors of such a book? How
would you handle copyright terms, screenshots, etc.? I always assumed that the
reason there are no Remedy books out there is because Remedy/Peregrine/BMC
never gave permission to anyone.
From: Action Request System
Good afternoon,
There is currently no formal Remedy User Group in the Houston area. We've
attended some meetings put together by consulting firms, which while
informative are geared towards selling that company's services. I'm curious if
anyone else from Houston is on the list and would be in
When Jesus was working on the lyrics, I told him another option would be to
write one about ITSM, to the tune of "YMCA" and make it sound more positive,
but in a sarcastic way.
Most of the problems we encounter are not due to ARS, but rather the shoddy
code in ITSM, and how some things like the
I have a feeling that as BMC shifts Remedy to be more of a Java tool, they are
trying to make it easier for Java Developers to work with the ARS toolset.
Notice all the focus over the past few years of making your own plugins and on
the focus of making a decent Java API instead of a Java wrappe
The ARS List is no place to talk politics, especially in defaming my president.
Based on the email address you are using, I'm very surprised you don't have
more respect for this country.
Shawn Pierson
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl
Out of curiosity, what if you are married to a foreign national who gets their
citizenship?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W
Sent: Monday, January 26, 2009 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Jr. Remedy De
I see all three versions of everything logged in on mine. I think what David
is pointing at is that in some cases there are multiple support ids, and that
if you don't have the right one that your support contract is tied to, you may
not be able to download them. That still doesn't explain why
Good morning,
I'm curious if anyone else out there has a good explanation for why BMC went
from using a Diary field to a separate table for the work log on the ITSM
applications. Management here has told the users to fill it out more, and now
that they've been doing it, they are upset that the
C Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Wednesday, January 14, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 Licenses and Database Log Shipping
**
The questions about upgra
The questions about upgrading to ARS 7.1 lately have gotten me thinking about
something.
For our disaster recovery solution, we have a failover server sitting in
another city, with a different server name, etc. We use log shipping in SQL
Server 2005 to keep the two databases synchronized. In
I'd like to "third" this. I was never notified of BMC UserWorld 2009 being
cancelled, except through the ARSList. My company too has money set aside for
training and it is disappointing that we won't have this conference available,
especially since BMC sales seems to have lost interest in show
Ib,
I know you're a smart guy so I'm not going to ask why the Filters don't work
and such, so another creative option might be to create another dataset in the
CMDB where you update it via SQL or some other means that you know will work,
then use the Reconciliation Engine to merge the datasets.
I'm pretty sure that jobs aids are just a fancy term for documentation.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96
CS/SCCE
Sent: Thursday, December 18, 2008 1:42 PM
To: arslist@ARSLIST.ORG
Subject: JOBAIDS?
**
I
That depends on what type of work is required. If they want a junior resource
for data entry or something like that, then it could be ok.
Also keep in mind that some recruiting firms are getting their job requirements
from other firms, who are getting it from other firms, and so on. This is ho
I've run into similar problems with ARS Patch 9 when using Active Directory,
but haven't seen any threads on it yet.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Barb Wagner
Sent: Thursday, December 11, 2008 9:34 AM
To: arslist@ARSLIST.ORG
Subject:
This sounds like a really big deal. Has BMC said that it's as designed, or is
this a bug? This could potentially break Remedy for ITSM applications.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Caruso
Sent: Monday, December 01, 2008 1:39 PM
I once had an interview where the technical portion consisted of "How do you
create a user in Remedy?" then once I answered that sufficiently, the questions
were more along the lines of asking me for technical advice because the
interviewer was thrown into Remedy and didn't know what he was doin
Good morning,
I decided to try going from patch 6 to patch 9, and found a strange bug and
wanted to see if anyone else ran into this before.
Basically, we use AD authentication for Remedy, but do store all permissions
and such in ARS. This has worked fine for my account in the past. However,
I haven't used SSRS much, but I do recall that it is more difficult to report
off of applications like Remedy than .NET applications. The reason being that
Remedy doesn't store foreign keys and such to relate to other tables in the
DBMS, rather storing relationships like that in the application
There have been a lot of interesting responses, but there have been a few areas
that haven't been covered here that I've either built myself or with a team so
I'll list them below.
A data-driven ARS-based survey application to tie in with a trouble ticket
system, but was created generically eno
Next year, BMC User World will be cancelled to not conflict with a Star Trek
convention.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Rick Cook
Sent: Monday, November 17, 2008 8:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Monday Humor: They're ready
Good afternoon everyone,
This is something that should be simple, but I can't seem to get it working
right. When creating a Navigation Field, I'd like to be able to have all items
on all of the menus opened whenever the form opens. Is there some trick to
getting it to do it? I've tried mimic
their own
version. This may make patches and updates difficult, but we haven't tested it
fully yet to see what the impact will be.
Thanks to all those who responded.
_
From: Pierson, Shawn
Sent: Monday, November 03, 2008 8:44 AM
To: ar
Peter,
Thanks for the email. The web service does seem to be correctly installed, but
we have found that calling some methods causes Tomcat to hang up, and others
just simply don't work. For testing, we're using the appadmin account just to
see if it works, and that still doesn't seem to be w
I have a tool called Web Services Studio that is pretty good. Unfortunately, I
don't think either we or the vendors know what the data we are pushing should
look like, and I'm not sure they are going about it the right way, as they are
trying to write directly to the BMC.ASSET dataset. Basical
Good morning,
Has anyone ever successfully used the CMDB web service? We have a vendor that
has come in and is trying to use it, but has been unsuccessful thus far. The
only thing that has happened is that when they attempt to access it, Tomcat
seems to crash and we can no longer use either t
19140
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Pierson, Shawn
Sent: Monday, October 20, 2008 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Elite?
Same here. I wonder if they know that they are violating the CAN
Same here. I wonder if they know that they are violating the CAN-SPAM Act.
Perhaps we should find out who is behind it, as they can be fined $11,000 for
each individual email they send out.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Luksha, Tim
Actually, that's one of my favorite examples of inconsistency in ITSM. I don't
think it's because the same person created all of those fields, I think it
suffers the same problems any other large, long-lasting ARS application does.
So to further your complaint, the Change Manager's database nam
I've never run into that. The first thing I'd try would be clearing the cache
on the Mid Tier, and if that doesn't work, go into the Admin Tool and look at
the form. If the Save button is available, click it, and try again after the
Mid Tier re-caches.
From: Action Request System discussion l
free speech.
ROFLMAO !
Have a great weekend ... and don't forget to vote
Regards...Gidd
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Pierson, Shawn
Sent: Friday, October 03, 2008 9:19 AM
To: arslist@ARSLIS
It's hard to tie this in with politics though.
Obama drives a Ford Escape Hybrid, which isn't listed here.
McCain drives a Cadillac CTS, a 2005 Volkswagen convertible, a 2001 Honda
sedan, a 2007 Ford pickup, a 1960 Willis Jeep, a 2008 Jeep Wrangler, a 2000
Lincoln, a 2001 GMC SUV, and his wife
Instead of making a change to the way ITSM route, we chose to publicly ridicule
people who don't fill them out and treat them with contempt.
I'm joking. Actually, we didn't change the software, but rather made it a best
practice and run a report that shows Incidents and Changes without those
c
I don't have a lot to add right now as I've only skimmed over this, but I agree
with those who say this is what the industry has been going towards. Actually,
I think BMC (or actually Remedy) should be complimented for how much backwards
compatibility they have maintained over the years. I sta
This isn’t directly specifically at Kelly, but at everyone who is in that type
of situation.
I would be offended if my boss didn’t trust me enough to be professional and do
my job. I don’t think I would want to work for someone that didn’t trust me
enough to be able to go to Las Vegas for a co
I didn't mean to make a dig at anyone. If what I said gave you any offense I
apologize because that was not my intent. I was thinking more of my own
reputation. Sometimes I find it more interesting to participate in discussions
that we all feel passionate about like this and say negative thin
Actually, a coworker of mine who focuses more on the Asset Management side got
an email asking if he'd like to go to BMC and help test some aspects of Asset
Management with real-world data and test cases. I'm hoping that they do this
with every module, and if so we may see BMC's reputation in t
Susan,
While I agree with your feelings on the matter, I don't think BMC is going to
do any of the things you suggest. Also, I sent my sales rep an email after the
news of it being cancelled, and have been in contact with him as an "outlet"
rather than the ARSList. Sometimes it's better to ha
motely for awhile I would offer my home. Afterall, the arslist is an
extended family of sorts.
Susan
On Thu, Sep 18, 2008 at 9:16 AM, Pierson, Shawn <[EMAIL
PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote:
**
Good morning everyone,
I just wanted to check in and see if everyone else in th
Thursday, September 18, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Hurricane Ike
**
You don't need to apologize for the post, Shawn. We're family here, and we're
concerned about you, Claire, the BMC offices, and others that got hit by this.
Keep us posted, please
Good morning everyone,
I just wanted to check in and see if everyone else in the Houston area on this
list is doing well or not. Sorry to clog up the ARSList with non-Remedy stuff,
but we've got major problems down here that aren't being reported on in the
national news, and I just wanted to s
We did this and ran into no issues. We have a pretty straight-forward Remedy
implementation, with the DB on a remote server so it was just a matter of the
DBAs copying over the appropriate files and setting up ARSystem on the new 2005
server, and my team updating the ar.cfg file to point to the
It is possible to set up a database to be case insensitive in Oracle. The
Remedy limitation is really an Oracle limitation. By default, Oracle is case
sensitive, and your DBA should either know or be able to figure out how to make
your ARSystem database case insensitive. However, as far as I
do not necessarily reflect those of BMC Software, Inc. My voluntary
participation in this forum is not intended to convey a role as a spokesperson,
liaison or public relations representative for BMC Software, Inc."
Axton Grasm
On Thu, Sep 4, 2008 at 9:45 AM, Pierson, Shawn <[EMAIL P
I'd like to echo that David Easter's message to the ARSList is the only
"official" communication I got about this. I contacted my sales rep, but I got
the impression that my inquiry was the first he had heard about it as well.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
We have implemented something similar here as well. We use the Change Type to
differentiate between various approval processes, as a "Change" can be used for
development work, but every modification to Production (which is also tracked
in the Environment field) requires a related "Release". Yo
To go further on that, most companies have training budget for each seperate
year, and if they push the conference past the end of the year, then they are
making life harder for all of their customers' accounting. For example, I
already paid for registration, air travel, etcl, but if the hotel
I also got no email other than Mr. Easter's to the ARS List (which I appreciate
him doing). However, if you go to the BMC User World site, you will also see
that they display the same message that was in this email.
I hope that they can keep it the same time frame as well as in Miami, but based
Does this also mean BMC is offering to pay the airlines to modify our flights
if we already bought non-refundable tickets?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Easter, David
Sent: Thursday, August 28, 2008 11:08 PM
To: arslist@ARSLIST.ORG
Su
Good morning all,
It's Monday and I'm trying to figure out if I need to upgrade to ARS 7.1 or not
and have a question. I seem to recall something about AIE (formerly EIE)
included in ARS 7.1. Is this correct, or am I mixing it up with 7.5?
Thanks,
Shawn Pierson
Private and confidential a
We ran into a similar problem. I don't recall the precise resolution, but it
involved Tomcat settings. IIS also should not have the virtual directory
because that's something Tomcat should handle and may cause problems for you.
To see if it's installed correctly in Tomcat, go to
http://remedy
It's possible, although I've never used it for that purpose. The reason being
that it's easy to set up a view form based on the SQL table outside of ARS that
you want to pull data from, then use escalations and filters to pull that into
the ARS tables you need.
However, if you're talking about
tions, Approvals, and Assignments
in ITSM
**
How about a control panel-type form that would contain one or more table fields
displaying the information? You could even make it push the selected value to
an Incident.
Rick
On Tue, Aug 12, 2008 at 8:16 AM, Pierson, Shawn <[EMAIL
PROTECTED]<ma
Good morning,
I have a request that seems logical from the help desk group at my company, but
in thinking about it I'm surprised that this information is not already
available somewhere.
Basically, my users want to be able to see what all the possible
categorizations are (both Operational and
set at 100
>> >>> minimum an hour. And Shawn is COMPLETELY correct about that 15%,
> in
>> fact I
>> >>> go 12% tops. Anything more then that and you are getting
> robbed.
>> It's not
>> >>> like we don't get 10-15 calls a
Sivarama,
Unfortunately, setting up custom approval processes can be complex.
Additionally, depending on how different your process is from the OOtB process,
you may have trouble setting it up and require some customization to enforce
the process.
To get started with basic customizations of t
If your goal is to have ITSM7 emails go out to a pager rather than just a group
or individuals, what you can do is create a "fake" Person record, assign the
pager email address to that record, then add them to the group and mark them as
unavailable for assignment. The email will go out to every
That's strange but it makes sense that the bay area would pay less than the
rest of the country due to an overabundance of Remedy people. You can probably
get six figures as a Remedy developer with more than ten years just about
anywhere in the U.S. if you are working on ITSM, although no perso
Couldn't you do this by also looking at the Location information instead? If
not location, what criteria is used to determine which group gets assigned the
work? In our case, we use location because each location has their own local
I.T. help, separate from the actual help desk. If there is s
Not to mention that even if it does appear to work, BMC support will not help
you with issues if you encounter them with this configuration because it is not
supported. I agree with the client upgrade being done first in this case.
-Original Message-
From: Action Request System discussi
I don't know if this is related to what we all have been complaining about, but
BMC's stock price just took a dive last Friday. They lost about 7% of their
stock price in a single day. I haven't investigated why, but it isn't a good
thing. If their sales are down, or if ITSM is getting bad pr
I want to change the topic slightly and go off on a tangent that keeps coming
up repeatedly. That topic is of the power of ARS for development.
While I agree that ARS is great, I would have to qualify that to say that if
you want to build an application that is within its capabilities, it is gr
In addition to that, based on what I've seen, Remedy ARS developers get paid a
lot more than .NET developers. Factor into that the difficulty in finding ARS
developers, and management is more likely to pursue custom .NET development
work as opposed to custom ARS development. If you leave the c
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