?
Regards
Thiru
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Friday, May 18, 2007 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Create Incident record via Email
**
Hi Thiru,
We have done the EXACT same thing
df>
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
web http://www.westoverconsulting.co.uk
<http://www.westoverconsulting.co.uk/>
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
68592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl
On 5/22/07, SUBSCRIBE arslist Neel < [EMAIL PROTECTED]> wrote:
**
Hello listers,
I would really like to know if anyone here has used multiple
email-engines to poll mailboxes. Any experiences? I would like to get
some feed
ive, memory wise, if you have lots of users.
Oh...and the only reason to do this would be to have them connect to
different Remedy serversa single mail instance can poll multiple
incoming mail boxes.
From: Action Request System discussion list(ARSList)
[mailto:[
Hello listers,
I would really like to know if anyone here has used multiple
email-engines to poll mailboxes. Any experiences? I would like to get
some feedback around how much is the effort installing another
email-engine on a machine with already one (or more) email-engines
running? Any issues
Hello my fellow- ar-listers,
I have following questions related to AR Email Engine v7.0.01
1) Is there a maximum number of mailboxes an email-engine can
pull? Recommended? Matrix?
2) How can be bench-mark email engine? Concrete numbers?
3) Any known/possible limitations
Hi Thiru,
We have done the EXACT same thing except we don't send formatted emails,
as customers denied to send formatted emails. We use free form emails.
However, what we have done the following to achieve exactly what you
desire:
1) We have added a field on 'AR System Email Messages'
Hello fellow listers,
In application we use, we have an extensive use of email in our
application and I want to make sure that users are entering valid email
addresses as we have about 5-10 email errors/day with users entering
invalid email address (with special characters or white-space in
email-
Hi Boris,
I know we use New Atlanta in midtier but the packet-size is too large
and remedy is very susceptible to packet-drops and now we have decided
to get rid of new Atlanta and use tomcat engine for that. Have you
considered using tomcat?
Neel Gautam
Accenture - Chicago Delivery Centr
Hello my fellow listers,
We keep seeing the following error in our production environment in
email log (stderr).
May 16, 2007 1:50:51 PM com.remedy.arsys.emaildaemon.LoggingModule
doWork
SEVERE: Cannot open catalog; Message number = 91 RPC: Unable to send;
System error
Can anybody tell
Hello fellow listers,
I'm trying to add some more status reason for change management (using
ITSM v7.0) module like following
Request for Authorization - Please add status reasons 1, 2, 3, 4, 5, 6,
7
Request for Change - Please add status reasons 1, 2, 3, 4, 5
Idea is to use status rea
Amanda,
We had the exact same requirement for our clients but after some
research, it didn't make sense to include those attachments on
incident-ticket as they are already on email. What I mean by this is
that we have a table field on HPD:Help Desk form and that table gets
filled by all the ema
t@ARSLIST.ORG
> Subject: Re: Need help with filter qual
>
> If you don't change status on a form then 'TR.Status' is NULL so it
will
> not match the database.
>
> Change that part to ( 'Status' != 'DB.Status')
>
> Fred
>
>
>
NULL so it will
not match the database.
Change that part to ( 'Status' != 'DB.Status')
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Monday, May 07, 2007 4:26 PM
To
Hello fellow-listers,
We have a staging email-form that grabs incoming emails from 'AR System
Email Messages' form. When email have Incident number in email
subject-line, we parse the incident # and open incident in "Modify"
mode.
Now, we have a filter that executes on HPD:Help Desk on Modify and
Leonard,
I'm still new to remedy but still I could not agree with your statement
- "You may also want to verify that the outgoing message in the queue
(Message Form) actually gets the "Send Message" value set to "No" after
the message has been sent". Did you mean status of "Send Message" is set
ze taken up by your attachments (they are
already compressed) is to delete old records.
HTH
David Sanders
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Tuesday, May 01, 2007 5:04 PM
To:
Hello fellow listers,
We are using POP3 inbound mailboxes. As per my previous email, we are
using one email inbox per support-group and we have about 150 inboxes
and we anticipate to double/triple the growth in next 3-4 months. Have
anybody worked here with that many email boxes?
Is it poss
Hi Teresa,
We use a third-party HTML-detagger here and it works like a charm! On
'AR System Email Messages' form, we set the value of plain text field
with a Set fields action on submit of a filter which runs a process
(basically a call to the detagger programmer with HTML as input) which
spits
Hello fellow-listers,
The application we are developing support multiple BPOs, each BPO has
multiple companies and each company has multiple support-groups.
Now, we have an staging form with table fields to show emails from 'AR
System Email Messages' form and we have multi-tenancy defined
Hi Sam,
Did you have to alter or play around with WSDL generated from remedy?
I'm facing a problem in which xml created from remedy is not compatible
with .Net (especially GetListAll operation). I am sure many people might
have faced this similar situation. Any workaround?
Thank you,
We are using v 7.0.01 and after talking to remedy people they suggested
to manually increase the length of the field to 4000 and we did that and
the system is live in production without any problems for over a month
now.
Regards,
Neel Gautam.
-Original Message-
From: Action Request Sy
Hello Mike,
Make sure that IIS Admin servive and SMTP service is up and running on
the server. I would also recommend to keep polling interval at 10
minutes at least as we ran into some issues with less than 5 minute
polling interval time. Also, even if message status says "YES", you can
still hav
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Thursday, April 26, 2007 8:54 AM
To: arslist@ARSLIST.ORG
Subject: Automated search from outside remedy
Importance: High
Hello everybody,
We have a team o
Hello everybody,
We have a team on-support that checks for certain things every hour (for
example how many inbound emails in past 30 mins, how many outbound
emails went successfully in past 24 hours, how many emails errored out
in past 24 hours, emails waiting in the queue with status "YES" in
at a User
record for a user.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Wednesday, April 25, 2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Boolean Logic
**
Hello Michael
Axton,
May be I interepreted his question incorrectly but I thought Michael
said that the condition executes regardless of the value in
'Dialog_Prev_Status'.
(meaning A is false and all conditions in A fails) and it STILL passes.
Michael, could you clarify the problem once again?
Thank you,
N
Hello Michael,
You got me a bit confused here as "($GROUPS$ LIKE "%System POC%" )" is
a part of a qualification.
I believe that LIKE keyword will search the whole database and I think
it will find at least one record where $GROUPS$ is %System POC% AND the
'Dialog_Prev_Status' is one of those 3.
Hello Pierre,
I would be interested in the demo app if you don't mind.
Best regards,
Neel Gautam
Accenture - Chicago Delivery Centre
Office: 312-693-7279 Mobile: 630-440-6335
MSN: [EMAIL PROTECTED] AIM: neelgautam
Core Values:
Stewardship
*
Best People
*
Hi David,
Thanks for sharing the information. I am more interested to find out if
there are any updates to admin tool? Is there any vista-supported 7.0.01
admin tool available or will be released soon?
Thank you,
Neel Gautam
Accenture - Chicago Delivery Centre
Office: 312-693-7279
outbound mailboxes, you have that many
configuration records?
Thanks,
Susan
On 4/18/07, SUBSCRIBE arslist Neel <[EMAIL PROTECTED]> wrote:
**
Hello everybody,
Outbound emails seem to be working. However, it's rather random. We have
about 100-125 or so outbound mailboxes w
Hello everybody,
Outbound emails seem to be working. However, it's rather random. We have
about 100-125 or so outbound mailboxes with polling interval of 15
minutes and every hour 1500 or so emails are going out. Now, sometimes,
emails take REALLY long time to go out and waiting in the queue wi
Andrew,
That is an interesting situation but I agree there has to be something
out there preferably out-of-the-box.
My fellow ARsListers, please correct me if I'm wrong but withh my
limited knowledge of dynamic groups, I there the fieldIDs range only 999
IDs, meaning you can only have 999 dynamic
lend their wisdom. I find that quite a few of my
requests have gone stagnant for some time until someone has had a chance
to review their message lists.
Bruce
-Original Message-
From: Action Request System discussion list(ARSList) on behalf
of SUBSCRIBE arslist
Bruce
-Original Message-
From: Action Request System discussion list(ARSList) on behalf
of SUBSCRIBE arslist Neel
Sent: Wed 4/18/2007 10:21 AM
To: arslist@ARSLIST.ORG
Cc:
Subject: pleae respond till RESOLVED
Hello ARslisters,
I am new to ARSlist and I am not sure if my messages are going through.
If you guys can see this email, could you please respond to it? I'm a
bit confused here and need to make sure my messages are reaching you
actually.
Thank you,
Neel Gautam
-Original Message-
From
** Test
Neel Gautam
Accenture - Chicago Delivery Centre
Office: 312-693-7279 Mobile: 630-440-6335
MSN: [EMAIL PROTECTED] AIM: neelgautam
Core Values:
Stewardship
*
Best People
*
Client Value Creation
*
One Global Network
*
Respect for the Individual
*
Inte
Michael,
That is pretty interesting actually.
Could you try ('Resource Type' = $Request Type$) AND ( ('Restrict
Region' = "1") AND ('Resource Region' = $Request Region$) )
Hope it helps.
Regards,
Neel Gautam
Accenture - Chicago Delivery Centre
Office: 312-693-7279
Hello Andrew,
I think you have two options here to use dynamic groups or to have
pre-defined computed groups that uses "AND" with certain groups and then
use that in Assignee Groups. You can get more information regarding
"Dynamic group" in work-flow guide documentation provided by BMC.I hope
it h
Hello all,
I'm new to Remedy world as well to this ARSList so please guide me if
what I'm asking has been asked previously.
Basically, my team is required to enter comments in 'Change History'
field whenever they create/modify a work-flow. How do I retrieve this
piece of information from da
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