Search?
**
What's your Midtier/server versioning situation?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?
Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?
Back that truck up a second - I can't get
.
Otherwise you have to manually configure the connector, etc.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
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[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 25, 2008 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Advanced Search?
Back that truck up a second - I can't get advanced search to work on ANY
form now on the mid-tier.
Is there an AR Server setting
I must have REALLY mangled the spelling of identifier for spell
checker to change it to denier below. My bad :)
From: William Rentfrow
Sent: Friday, July 25, 2008 2:05 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Advanced Search? - RESOLVED
This one was a little
machine works just fine - so I
think it's workstation specific. But clearing the IE cache + cookies
does not help. Rebooting the AR Server and flushing the mid-tier
doesn't help either.
Once a workstation is hosed - we can't fix it.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C
What web server are you using? As I recall it did not recognize IBM
HTTP server.
You can select the other option.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco
Sent: Wednesday, July 23, 2008 12:19 PM
You will need some type of HTTP server.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco
Sent: Wednesday, July 23, 2008 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing ARWebReportViewer
** Thanks
I need the 6.0 version of this file:
arjni60.dll
If anyone has it and can zip it/email it to me I'd appreciate it.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
- however, when
we try to switch to HTTPS everything breaks. We did the following:
1.) Put certificates in place
2.) Changed mid-tier AR report settings to https and port 9443
3.) Change AR Report View Settings to 9443 + https
It just blows up every time...
William Rentfrow, Principal
We're running solaris/oracle on 7.1 at my current customer. It has been very
stable.
I'd say go to 7.1 - especially for the multi-threaded escalations. That
feature rocks.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
High end audio-philes are a strange crowd.
There is a select group of rich people who REALLY get into this - they
have high-end turntables and speakers that rest on air cushions so that
no distortion from other vibrations mess with the noise.
There's a certain amount of quackery to be found
server (making sure it is DNS
resolvable), and
is the port for your server if you are not using portmapper.
If you are using portmapper drop the : part.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From
?
Also, what specific version of AR Server/mid-tier are you on?
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian
Sent: Mon 7/14/2008 10:50
.
Please does anyone have any ideas?
Thanks,
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, July 15, 2008 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Integrating Crystal Enterprise 10
You could just tell them One, but it's rather long.
Seriously though - I'd have to agree that it's an inordinately improper
question. Back in the day (10 years or so ago) when I was customizing
Tivoli Service Desk (aka Expert Advisor in those days) it actually did
mean everything because the
What OS is your mid-tier server?
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian
Sent: Tue 7/8/2008 7:25 AM
To: arslist@ARSLIST.ORG
.) Develop curriculum (much of it off-the-shelf but some specific to
their usage)
2.) Train application admins
3.) Train end users
4.) Do a week of go live support answering user questions as needed
If you think you fit the description - please let me know ASAP.
William Rentfrow, Principal
,C100120,C100037,C100019,C109 FROM T659 LEFT OUTER
JOIN B659 ON (T659.C1 = B659.C1) WHERE ((T659.C1 = 'PPL00923440')
OR (T659.C4 = ' ')) ORDER BY 55 ASC,122 ASC, 1 ASC ) WHERE ROWNUM = 2
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
on the B
tabledoes the subsequent sql call from both the client and the web
look the same as the initial from the web?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, July 07, 2008 1:27 PM
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, July 07, 2008 1:27 PM
To: arslist@ARSLIST.ORG
Subject: WUT GLE vs MT GLEWF in Modify People
**
In IM 7.03 patch 7 we have users who are experiencing slow-downs when
accessing some base product functionality.
The two
that the web
has a couple of fields on it's view that are not on the Windows view.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, July 07, 2008 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re
the client and the web
look the same as the initial from the web?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, July 07, 2008 1:27 PM
To: arslist@ARSLIST.ORG
Subject: WUT GLE vs MT
the subsequent sql call from both the client and the web
look the same as the initial from the web?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, July 07, 2008 1:27 PM
To: arslist
Can you give us more information about your setup? Database type, server OS,
web server type, etc?
I assume you are using 1 AR Server connected to a local (relative to the
server) database.
You did not mention whether or not you are using the Web or Windows clients
either.
William
-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of William
Rentfrow
Sent: 26 June 2008 15:06
To: arslist@ARSLIST.ORG
Subject: Re: Remedy - sensitive to network performance
Disclaimer: I am not/do not/can not speak on behalf of BMC of course...
For what it's worth - I have several contacts within BMC since I quite
frequently work through their PS group. Due to some version issues with
this and other patches I essentially wrote out a very long explanation
of how
permutations of the config and this is the closest I can get.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, June 23, 2008 1:02 PM
To: arslist@ARSLIST.ORG
Subject: SLM 7.1 Question
I have some weirdness with 7.1
I want a Service Target to do the following:
1.) Only apply if the issue is assigned to group X
2.) Give 2 hours
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, June 23, 2008 1:02 PM
To: arslist@ARSLIST.ORG
Subject: SLM 7.1 Question
I have some
This can be done via dynamic groups. Contact me off list for more
information.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Kelley
Sent: Thursday, June 19, 2008 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Private
know where/how the flashboards display finds the server name
it is expecting to connect to in IM 7.03?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
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Information- Advanced- Default Web Path
The configured server list is what is configured in the mid-tier
configuration page under ar servers.
Axton Grams
On Wed, Jun 18, 2008 at 11:12 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I know a bunch of people have gotten this error already for a known
Seriously - did auto layout for forms disappear from the admin tool?
I still see the RegularView.xml and Dialogview.xml files on my hard
drive that they used - but I do not know if they are there from a
previous version of the admin too or not.
This is Admin 7.1
William Rentfrow, Principal
, June 18, 2008 3:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: Am I have an off day or did auto-layout disappear?
**
That feature has been deprecated with the admin tool 7.x
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent
it)
Once you get used to these new features, which are very powerful, I
think you'll be able to do anything that you did with the previous auto
layout feature (and more)...
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent
If you do it right you can make it tax deductible in the US...at least
to some degree.
I believe it's called a Miscellaneous Itemized Deduction under
Unreimbursed Employee Business Expenses.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
+ on-call timesbut it doesn't assign down to the
individual that way.
Anyone have some pointers?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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I have to second Van's Pig Stand in Norman. It's fantastic.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Friday, June 13, 2008 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: BBQ
manually does nothing - the
error does not repeat itself. AL/Filter/SQL logs also have nothing.
Anyone have a suggestion on how to troubleshoot this? I have been
slowing destructively display elements from the HPD:HelpDesk form but no
luck so far.
William Rentfrow, Principal Consultant
[EMAIL
straightforward logic.
William Rentfrow, Principal Consultant
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on the servers are
the same as well.
Vital stats of the system
AR Server 7.1 patch 001 on Solaris
IM 7.03
AR Mid-tier 7.1 patch 001 on Solaris (separate box) with IBM HTTP Server
+ Websphere.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Tuesday, June 10, 2008 7:22 AM
To: arslist@ARSLIST.ORG
Subject: Caught Exception Error
In IM 7.03 using the web and going to...
Application Admin Custom Config
or terminate your userid
through Server Information
Gordon M. Frank
Remedy Skilled Professional - 7.x
ITIL V3 Foundation Certified
DISA\Verizon FNS
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent
There was a licensing issue with the 7.1 SLM install where it wouldn't
install when a temp license was used. Strangely it still would install
w/o the license.
That was on Solaris with SLM 7.1 I believe.
It is worth noting that every possible permutation of strangeness has
happened on the
, Accurate, Cheap Pick two.
On Tue, Jun 10, 2008 at 12:14 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
That all makes senseexcept I am 100% sure nothing changed since
April on the forms.
The only difference I know if is we turned off automatic re-caching 2
days ago in preparation
I've spent a fair amount of time in the area too doing work in Norman,
OK - which is basically the burbs at this point.
I'd like to clarify what they call wind. I am familiar with wind. I
lived in Fargo ND for 13 years. Wind is pretty constant there. Quite
often it contains snow that can
by
using
proper medical terminology in your narratives and log entries.
--
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, June 05, 2008 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Moving Task Templates, Support Groups, etc
**
Just curious...this is with ITSM 7 and specifically IM 7.x
We have 4 servers: Dev, QA, Training, and Prod. We
You were doing just fine until you said remote Oracle database.
There are major performance/configuration considerations with ARS 7 and
remote Oracle 7 databases. There are also solutions to these issues but
you do not want to be blindsided by them. Make sure you read up on the
in row CLOB
How about when it's written with unrealistic formatting too? :)
Seriously - I didn't have the patience to deal with reading it - but
it's been a weird day.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
the
results list?
Obviously there are other ways to do this like a table walk using a
display form + table with the same query.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
I just had some issues with portmapper and the plug-in server
previously.
As far as I know this is possible - I know the filter API is used to
read/write to the ar.conf/ar.cfg.
You may need to do this though - I had to do it to get it to work - add
this line to your ar.conf/ar.cfg:
Check
Okay - leaving for the weekend...but first a question - why are you
using the java plugin server?
We had heaps of trouble with the normal plugin server running when the
java one was enabled. I commented it out and the normal/regular one
started working.
As of this time the 7.1 java plugin
question - one we haven't asked. Is the Java plugin server used
by any AR System functions or components (aka MT/FB)?
Rick
On Fri, May 23, 2008 at 12:37 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
Okay - leaving for the weekend...but first a question - why are
you using
Rick -
I did have a similar problem now that I think about it - it just
materialized in a completely different way. In my case it was when I
tried to access the server admin pages through a WUT in 7.1. This
actually uses the same filter API's via the plugin to read the ar.conf
file and write
using SLM 7.1 Dashboard on the web?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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of North Texas Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 22, 2008 10:53 AM
To: arslist@ARSLIST.ORG
Subject: SLM 7.1 web dashboard images
Computing IT Center
http://itsm.unt.edu/ http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Thursday, May 22, 2008 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.1 web dashboard images missing - RESOLVED
-
not that it should matter.
William Rentfrow, Principal Consultant
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C 701-306-6157
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Okay, brain cramp - MT server didn't have the preference server set.
That's usually more of a Monday moment.
From: William Rentfrow
Sent: Tuesday, May 20, 2008 10:09 AM
To: 'arslist@ARSLIST.ORG'
Subject: Mid-tier AL logging?
Okay - perhaps I'm having a brain
Have you tried turning on API and Plugin logging and looking at the
results? You can do this manually by changing the ar.conf/ar.cfg file
(refer to the AR config manual on what to add).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
platform I've seen has things like this.
I'm also going to put in an RFE for improved logging for things like
Dialog Open/Close field mappings, etc.
Crazy requests? What say you?
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
What port are you using? Check the server.xml file to see the defined
default Tomcat port.
Then go to http://yourservername:/ where is the defined port.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
on the issue?
Rick
On Wed, May 14, 2008 at 12:00 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I'm going to put this in as an RFE - I highly expect to get shot
down even though it would save a LOT of coding work at times.
First though I thought I'd ask for input
True. It works.
However, I have come to hate temp fields on principle. This is not
rocket science - it's done in most major programming languages that are
object based. Having these properties available is pretty simple stuff.
Furthermore - there is DB activity going on that is superfluous.
theirs to? I'm thinking 256mb/1GB min/max
might be a good starting point but feedback would be appreciated.
Thanks in advance.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
-list for specifics if you need.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Tuesday, May 13, 2008 3:19 PM
To: arslist
As it turns out I found the answer to this.
The client connects directly to both the mid-tier server and the report BOXI
server.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
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From: Action Request System
directly connect to C? Or does it go indirectly to A
B C B A?
William Rentfrow
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-calculated every time. I suppose I
could put in workflow to re-set the change flag if it hasn't really changed but
I'd prefer not to customize every time this comes up - there are a number of
counters out there.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
Unfortunately this is OOB ITSM 7 workflow - the customer here has a policy
against changing base product defects - they want to get them from BMC.
I'm waiting for a BMC tech support response now. I can easily see how the
calculation can/should be re-written.
William Rentfrow
Principal
This is a definite know issue with 7.x on Websphere. We have the same
problem. BMC issued custom hot fixes for us.
Essentially both the mid-tier and Websphere try to do the translation of
the encoded / - it needs to be one or the other but there's no
configuration that supports that.
As my
FYI, the defect # was SW00255738
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, May 07, 2008 10:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue
** Yes. I tried
Sent: Wednesday, May 07, 2008 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name Issue
** We are running Apache2 with Tomcat 5 on RHEL 64bit v4
On Wed, May 7, 2008 at 11:22 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
This is a definite know issue with 7
I think JT means the form views, not the form itself - at least for the
base products.
I do not know of any actual form names in the base product that have a
slash (and I'm also not going to read through all 900+ right now to
check)
From: Action Request
to third parties
only by an authorized State Official.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, May 07, 2008 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: MidTier 7.0.1 Form Name
demanded that level of service.
This is starting to sound like a ramble. I'm ending it there.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
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From: Action Request System discussion list(ARSList) on behalf
the patches?
William Rentfrow, Principal Consultant
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list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, May 05, 2008 11:30 AM
To: arslist@ARSLIST.ORG
Subject: IM Patch 7 Installer?
The IM 7.03 Patch 7 Release notes say:
-
Starting with Patch 005, the process of installing patches
The SLM documentation covers this pretty well. You need to configure a new
data source under the SLM configuration in the App Admin console (custom tab).
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Timothy Powell
Sent:
server on the box.
--
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
William Rentfrow [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/05/2008 10:46 AM
Please respond to
arslist@ARSLIST.ORG
You use the process flow bar? :)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Pulsen
Sent: Monday, May 05, 2008 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITIL Remedy
** Hi Kathy,
The Helpdesk really
On Mon, May 5, 2008 at 9:36 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
I probably sound like I'm whining about this but here's the
thing. This system has potentially millions of pieces of data covered
by the Privacy act (SSN's, etc).
There simply
?
**
What has BMC said when you contacted them?
Ben
William Rentfrow [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/05/2008 11:36 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: IM Patch 7 Installer
] On Behalf Of William Rentfrow
Sent: Monday, May 05, 2008 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: IM Patch 7 Installer?
**
They said that is the only format the patch is available in.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
We also experienced this error when we were having slow database
response times for some things. I have not seen it since we corrected
the performance problems.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ
special you have to do to get the SLM module to work
correctly when using HPD:IncidentInterface_Create? I haven't found any
documentation dealing with this...
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
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Asking a random secretary if they want to integrate MIGHT just get ya
slapped :)
PS - Hi, I hope all is well over there. I'm about 5 miles south of ya.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
.
From: William Rentfrow
Sent: Thursday, April 03, 2008 12:56 PM
To: 'arslist@ARSLIST.ORG'
Subject: A tale of two servers (Oracle inconsistency with LOB's)
It was the best of times, it was the worst of times
It was the age of fast LOB updates in one instance of Oracle and slow
LOB updates
This can be done with Dynamic groups.
If I explain how to do it it will take many, many paragraphs :) But the basic
principle is the same as the very basic dynamic group workflow one would use
for anything.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C
viewing in any number of ways.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Chapin, John
Sent: Tue 4/29/2008 8:10 AM
To: arslist@ARSLIST.ORG
Subject
install.
And again - as long as it's a compatible one for both servers it shouldn't
matter which is being used - but make sure Tomcat is working correctly before
going any further.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
There's a LOT of stuff to do to get this to work.
First - make sure Tomcat is alive and well. Go to http:/// http://
http://servername:8080/ SERVERNAME:8080/ and see what comes up - if your
Tomcat default page does not show you need to correct this first.
William Rentfrow
Principal
guru might be able to find a way to exploit this. It was
essentially giving you the UID of the person who logged in prior to you by
sending the wrong user session to the browser after you had authenticated in.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C
Standard AREA/LDAP using Active Directory.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Mon 4/21/2008 4:32 PM
To: arslist
prior to the one that shows
the wrong one.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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It's all of the OOB Incident Management fields that you need a license to
modify - the permissions are correct.
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157
From: Action Request System discussion list(ARSList
[EMAIL PROTECTED]
262-703-5911
William Rentfrow [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
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04/17/2008 09:06 AM
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