Re: Support of multiple LDAP domains for Analytics & Dashboards

2012-10-03 Thread Pierson, Shawn
If you have a Business Objects Administrator, ask them to work with you on setting up SSO that is native to Business Objects. Our team has it set up, but since our Active Directory domains have a trust set up, there's apparently no issue with needing multiple LDAP connections. In any

Support of multiple LDAP domains for Analytics & Dashboards

2012-10-03 Thread John Baker
One would have to be brave to engage with the 270+ page AtriumSSO 8 documentation. It's longer and more scary than a Harry Potter book :) And on a more factual note, OpenSSO/AtriumSSO does not remove the need for duplication of users/groups in each BMC product. That's why the JSS SSO Plugin has

Re: LDAP authentication issue

2012-10-03 Thread Danny Kellett
Fred, Nice tool. Thanks for the link. Serouche, We provide a link to the ldp.exe tool here : http://www.javasystemsolutions.com/downloads/ldp.exe It's Microsofts tool we just host it for convenience. Good luck Danny > Serouche, > > The Login Name on an Active Directory LDAP sea

Re: Support of multiple LDAP domains for Analytics & Dashboards

2012-10-03 Thread andres tamayo
> ARS system we support 4 different domains through LDAP by having 4 different > entries within the AREA LDAP Configuration and having a failover timeout. > What we are looking to do is to set this same logic up within Analytics and > Dashboards by hainvg all 4 domains configured t

Support of multiple LDAP domains for Analytics & Dashboards

2012-10-03 Thread Jamie
Hello all, We are in the process of installing Analytics and Dashboards in our environment and integrating it in with Remedy ITSM. Currently, in our Remedy ARS system we support 4 different domains through LDAP by having 4 different entries within the AREA LDAP Configuration and having a

Re: LDAP authentication issue

2012-10-02 Thread Grooms, Frederick W
Serouche, The Login Name on an Active Directory LDAP search is usually sAMAccountName, so in the configuration form "AREA LDAP Configuration" the User Search Filter would be sAMAccountName=$\USER$ Make sure in your setup that you should be querying for the login in a field called

Re: LDAP authentication issue

2012-10-02 Thread Danny Kellett
Hi, Its this line that is the issue: */ ldap_search_ext("dc=ads,dc=domain,dc=org", 2, "uid=testman") So under that baseDn, the query uid=testman could not be found. Ask your domain admin to check the baseDn and use something like ldp.exe to search for uid=testman. Kind regards Danny > hi lis

LDAP authentication issue

2012-10-02 Thread Remedy Maniac
hi list, could not find any previous post with the following issue. Here is what is in my arplugin.log file ... 1 /* Tue Oct 02 2012 10:40:38.7404 */+VL AREAVerifyLoginCallback -- user testman 2 /* Tue Oct 02 2012 10:40:38.7407 */ AREAVerifyLoginCallback 3 /* Tue

Re: Help with LDAP Configuration

2012-09-06 Thread andres tamayo
En realidad son los mismos. es decir en la configuracion de ambos servers LDAP nada cambia. Lo que debes considerar es que en vez de usar el plugin AREA debes usar el que se llama AREA HUB. esto es lo que aparece en el manual de ar integrations. Setting up the AREA hub The AR System plug-in

Re: Help with LDAP Configuration

2012-09-06 Thread Karthik
Can you list the LDAP configuration parameters? Regards, Karthik On 6 September 2012 18:16, andres tamayo wrote: > Guillermo entendiendo que estas configurando LDAP a traves de AREA > plugin en el caso de tener varios servers LDAP debes usar el area hub > pugin en el manual de integr

Re: Help with LDAP Configuration

2012-09-06 Thread andres tamayo
Guillermo entendiendo que estas configurando LDAP a traves de AREA plugin en el caso de tener varios servers LDAP debes usar el area hub pugin en el manual de integration hay mas informacion a respecto, no recuerdo mucho en este momento los detalles. saludos 2012/9/5 Guillermo Alfredo Torres

Help with LDAP Configuration

2012-09-05 Thread Guillermo Alfredo Torres Barron
Hi dear listers We need to have two LDAP servers configured in our production server, we can have users from both LDAP's, we did a test in our QA environment but receive "Authentication Error" with every user, so we had reverse the configuration. How can we configured this?? Tha

Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)

2012-07-16 Thread Carl Wilson
Hi, what records are in the AREA LDAP Configuration form? Also, do you have Authentication Chaining enabled (it appears you do from the settings)? It is recommended to turn this off if you have no need to use it and if you only are using LDAP (AR static users will still authenticate normally

Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)

2012-07-16 Thread Andrew Fremont
(x86)\ARSystem\ARServer\Db Multiple-ARSystem-Servers: T Register-With-Portmapper: T TCD-Specific-Port: 9091 Plugin-Port: Alternate-Approval-Reg: T Currency-Ratio-Client-Refresh-Interval: 60 Disable-Archive: T Crossref-Blank-Password: T AREA-LDAP-Connect-Timeout: 2 AREA-LDAP-Cert-DB: C:\Program Files

Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)

2012-07-16 Thread Carl Wilson
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont Sent: 16 July 2012 19:12 To: arslist@ARSLIST.ORG Subject: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91) ** Hi, Our users are getting the authentication error when log in t

Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)

2012-07-16 Thread Andrew Fremont
Hi, Our users are getting the authentication error when log in to our server. However, they're able to log in after retry. This issue seems random and at 25% rate. Below is an excerpt from the plugin log, and I notice that in the section where it fail to connect to LDAP, it's missin

Confugurng ARDBC LDAP with SSL

2012-06-08 Thread karun R
We are trying to configure LDAP which has SSL enabled. I have copied NSS directories into AR System to get cert8.db, key3.db. We have the certificate that is used for SSL.. we are trying to add the certificate to the database by using the CertUtil commands..none of them are working.. Anyhelp

Re: LDAP Intergartion

2012-04-10 Thread Cecil, Ken
Try the "BMC Remedy Action Request System 7.6.04 Integration Guide" included with the AR Server documentation. It has a useful section on LDAP. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, April 10, 2012

Re: LDAP Intergartion

2012-04-10 Thread Karthick S
tion for BMC ProactiveNet Performance Management On Tue, Apr 10, 2012 at 7:08 AM, Roger Justice wrote: > ** Download the Integration Manual from the support site. > > > -----Original Message- > From: Karthick S > To: arslist > Sent: Tue, Apr 10, 2012 6:59 am > Sub

Re: LDAP Intergartion

2012-04-10 Thread Roger Justice
Download the Integration Manual from the support site. -Original Message- From: Karthick S To: arslist Sent: Tue, Apr 10, 2012 6:59 am Subject: LDAP Intergartion ** Hi Guys, I need to perform LDAP integration in my organization. Can anyone help me in that... If you have any

Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers

2012-03-27 Thread Neha Pateria
Hi Thad, Please enable the Plug-ins Log in the Server Information form. Also, perform the following checks:- 1) Download the LDAP utility in the AR Server which will check the connectivity with the AR Server and AD. 2) Provide the requisite information like Base DN, Bind User and Bind Password

Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers

2012-03-20 Thread Joe Martin D'Souza
Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** Joe, I hadn't thought of that, as the error does show up in the error log. I double checked and am not supressing any warnings. Thanks, Thad On Tue, Mar 20, 2012

Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers

2012-03-20 Thread Thad Esser
you? If > you do, make sure that none of the related errors (3377 specifically) are > not on the list to be suppressed.. > > Joe > > *From:* LJ LongWing > *Sent:* Tuesday, March 20, 2012 12:22 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG &g

Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers

2012-03-20 Thread Joe Martin D'Souza
: arslist@ARSLIST.ORG Subject: Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** Thad, I read this mail yesterday morning and didn’t have a clue….it appears that BMC will likely need to update their routine to recognize it as an error and utilize the handler. From: Action Request System

Re: ARERR 3377 (LDAP Errors) and Filter Error Handlers

2012-03-20 Thread LJ LongWing
Sent: Tuesday, March 20, 2012 10:08 AM To: arslist@ARSLIST.ORG Subject: Fwd: ARERR 3377 (LDAP Errors) and Filter Error Handlers ** One of these days I will learn that Friday night is not the best time to send a question to the list. :-) Anyone have any thoughts on the below question? T

Fwd: ARERR 3377 (LDAP Errors) and Filter Error Handlers

2012-03-20 Thread Thad Esser
(LDAP Errors) and Filter Error Handlers To: arslist@arslist.org Hello, We have an LDAP Vendor form that integrates with Active Directory. While trying to add some error trapping, it seems that the errors from LDAP don't trigger the ARS error handling of filters. I have a simple filter that a

ARERR 3377 (LDAP Errors) and Filter Error Handlers

2012-03-16 Thread Thad Esser
Hello, We have an LDAP Vendor form that integrates with Active Directory. While trying to add some error trapping, it seems that the errors from LDAP don't trigger the ARS error handling of filters. I have a simple filter that adds a user to the "member" attribute of an AD Group.

Secure LDAP and 7.6.04

2012-02-21 Thread Mike Hocks
used to configure SSL for use with the Remedy AREA and ARDBC LDAP plugins. Most of the information in this document is supported by the individual 3rd party vendors, not BMC, but has been provided as a convenience to the customer. These steps were written from a Windows Server perspective but

Re: LDAP CONFIG - Questions

2012-01-13 Thread Danny Kellett
Hi, Answers below. Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar Sent: 12 January 2012 18:50 To: arslist@ARSLIST.ORG Subject: LDAP CONFIG - Questions ** Hi All, I had a few questions for LDAP

LDAP CONFIG - Questions

2012-01-12 Thread Bajwa, Ibrar
Hi All, I had a few questions for LDAP config on 7.6.04. - Out of the box, BMC has one adapter for config and may only be used for 1 target? - If LDAP is already configured for 1 tenancy, effort wise: is it a lot of work to replicate the same LDAP config for a second

Re: AREA LDAP logging question RESOLVED

2012-01-02 Thread JD Hood
Both LDAP servers (on two different, untrusted domains) are authenticating just fine now! So in addition to everything else, the *one* thing that I did not initially try, seemed to do the trick: -Save a backup copy of the ar.cfg file (just in case). -Remove all references to AREA from the ar.cfg

Re: AREA LDAP logging question

2011-12-28 Thread anurag saxena
Hi,   If you have multiple LDAP configured then points to rememeber,   1. In ar.conf, number of entired for AREA-Hub-Plugin should be equal to number of LDAP servers configured. So, for example if you have 2 LDAP/AD configured then your ar.conf should have 2 entires like,  AREA-Hub-Plugin: &q

Re: AREA LDAP logging question

2011-12-26 Thread JD Hood
Actually, I think I have it figured out. I removed all references to the AREA plugin from AR.CFG, restarted the system and started from scratch. I added one LDAP server to the AREA config form, allowing the system to re-add the ar.cfg lines and restarted the services (just being overly cautious

Re: AREA LDAP logging question

2011-12-24 Thread JD Hood
My situation is with two different LDAP servers, in two different domains configured in the AREA Config form: Server-A.domain-A <<-- Remote untrusted Active Directory server defined in the form by I.P. B-Server.B-domain <<-- Local Active Directory server defined by hostname As

AREA LDAP logging question

2011-12-24 Thread John Baker
stomers, because it hadn't occurred to me that we could drop the requirement for the BMC AREA LDAP plugin by providing our own login screen to authenticate users using the connection details for SSO. As Mark points out, multiple Active Directories (typically, domains) also requires multipl

Re: AREA LDAP logging question

2011-12-24 Thread Walters, Mark
You shouldn't have to manually edit the ar.cfg, all the necessary changes will be made when you configure the additional LDAP servers via the AREA LDAP configuration form. If you're only authenticating against one LDAP server then the hub is not necessary, you should just hav

Re: AREA LDAP logging question

2011-12-23 Thread Grooms, Frederick W
r own single sign on dll in addition to the Remedy AREA one). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: Friday, December 23, 2011 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP logging que

Re: AREA LDAP logging question

2011-12-23 Thread JD Hood
Now that that's working... If I have multiple domains defined for LDAP auth in the AREA form, I understand I need to specify additional arealdap.dll's on additional AREA-Hub-Plugin: lines, ala: AREA-Hub-Plugin: "D:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll"

Re: AREA LDAP logging question

2011-12-23 Thread Levermore, Dwayne (USAEO) [Contractor]
From: JD Hood [mailto:hood...@gmail.com] Sent: Friday, December 23, 2011 08:59 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP logging question ** That did it and it's logging much more info now! I can *now* see from logging that the failure to auth is likely simple-bind being reject

Re: AREA LDAP logging question

2011-12-23 Thread JD Hood
That did it and it's logging much more info now! I can *now* see from logging that the failure to auth is likely simple-bind being rejected on the LDAP server (I didn't realize LDP uses SASL by default). When I changed LDP to a simple, non ssl bind, the known-good login failed there as

Re: AREA LDAP logging question

2011-12-23 Thread Danny Kellett
ITSM http://www.javasystemsolutions.com/jss/ssoplugin From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: 23 December 2011 00:37 To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP logging question ** Ok, I just tried that with logging on

Re: AREA LDAP logging question

2011-12-22 Thread Grooms, Frederick W
ll load the arealdap plugin. Without it the arealdap plugin is not loaded. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: Thursday, December 22, 2011 6:37 PM To: arslist@ARSLIST.ORG Subject: Re: AREA L

Re: AREA LDAP logging question

2011-12-22 Thread JD Hood
gt; > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *JD Hood > *Sent:* 22 December 2011 23:39 > *To:* arslist@ARSLIST.ORG > *Subject:* Re: AREA LDAP logging question > > ** ** > > ** The plugin lo

Re: AREA LDAP logging question

2011-12-22 Thread Danny Kellett
r 2011 23:39 To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP logging question ** The plugin log only will show a single +VL and -VL per each login attempt. I don't see anything that indicates it's loading the AREA plugin in the plugin log. When support saw that, they went straig

Re: AREA LDAP logging question

2011-12-22 Thread JD Hood
bind user, login & pass are good because we can use those values with LDP to browse/search LDAP. So, something is wonky with the Remedy AREA plugin, they just don't know what yet. Bundled up the config files and logs (java stuff too) and they are going to have a look, presumably with engi

Re: AREA LDAP logging question

2011-12-22 Thread JD Hood
t; > But I think you might be on to something. I see a ton of logging for > ARDBC, but just a few lines for AREA on startup. > > And I just realized I've omitted that we are setting it up for multiple > domain logins (Knowledge Article: KA288124 -- Configuring AREA LDAP in a >

Re: AREA LDAP logging question

2011-12-22 Thread Grooms, Frederick W
the pluginsvr directory. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: Wednesday, December 21, 2011 5:50 PM To: arslist@ARSLIST.ORG Subject: AREA LDAP logging question ** 7.6.04 ITSM on Windows

Re: AREA LDAP logging question

2011-12-22 Thread Danny Kellett
for AREA on startup. > > And I just realized I've omitted that we are setting it up for multiple > domain logins (Knowledge Article: KA288124 -- Configuring AREA LDAP in a > Multi-Domain Environment); however, we just have the one LDAP server defined > in AREA at this time. >

Re: AREA LDAP logging question

2011-12-22 Thread JD Hood
hat we are setting it up for multiple domain logins (Knowledge Article: KA288124 -- Configuring AREA LDAP in a Multi-Domain Environment); however, we just have the one LDAP server defined in AREA at this time. MS's LDP.exe confirms we can reach the target LDAP server *and* bind using our

Re: AREA LDAP logging question

2011-12-22 Thread JD Hood
I did that, but no joy - I still get the same two lines (re: AREA) out of about 730 total log lines. -JDH On Thu, Dec 22, 2011 at 3:13 AM, John Baker wrote: > JD > > Set the Plugin-Log-Level to 100 in ar.cfg. That should give you much > more logging. > > > John > > > ___

AREA LDAP logging question

2011-12-22 Thread John Baker
JD Set the Plugin-Log-Level to 100 in ar.cfg. That should give you much more logging. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: AREA LDAP logging question

2011-12-21 Thread Walters, Mark
I suspect that either the AREA LDAP plugin is not being loaded for some reason or there is a configuration issue. Are you able to post the ar.conf and the plugin log, from startup, so that I can see what you have set up? Mark I work for BMC, I don't speak for them. From: Action Re

Re: AREA LDAP logging question

2011-12-21 Thread JD Hood
Thanks Jesus, I'm OK with the set-up and with an ldap browser, I just need to get more verbose logging on the Remedy side so I can see what the Remedy plugin is doing to troubleshoot it. Thanks again, JDHood On Wed, Dec 21, 2011 at 7:14 PM, VARGAS, JESUS EMILIO (JESUS E

AREA LDAP logging question

2011-12-21 Thread JD Hood
7.6.04 ITSM on Windows & SQL Server I'm trying to configure AREA authentication. I have everything configured enough to make an authentication attempt and the attempt naturally fails. I do not have a POC at the LDAP server to check my test user's account or to check logging on the

Re: ITSM 7.6.04 - LDAP

2011-12-16 Thread Jones, Jared K DLA CIV TRANSACTION SERVICES
Claire, If you have "Cross Authentication Blank Password" set, you can just manually designate a password for the users in the User form. Remedy will authenticate to that password instead of trying to authenticate to LDAP. Thanks, Jared -Original Message- From: Action Requ

ITSM 7.6.04 - LDAP

2011-12-16 Thread Sanford, Claire
What settings do I need to do to an account to make it exempt from LDAP authentication? I need to set up a couple of accounts that do not have to have a network sign on in order to log into Remedy. I tried setting them to "Disable Password Management for this User" but that did not

Re: LDAP Authentication Errors

2011-11-24 Thread Hyunkel v2.0
notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Thu, 24 Nov 2011 08:38:01 -0500 > From: cycom...@gmail.com > Subject: Re: LDAP Authentication Errors > To: arslist@ARSLIST.ORG > > From integration man

Re: LDAP Authentication Errors

2011-11-24 Thread andres tamayo
d confidential. If you > are not the intended recipient, please do not read, copy, or use it, and do > not disclose it to others. Please notify the sender of the delivery error by > replying to this message, and then delete it from your system. Thank you. > > > >>

Re: LDAP Authentication Errors

2011-11-23 Thread David Abry
ry error by > replying to this message, and then delete it from your system. Thank you. > > > > > > > Date: Wed, 23 Nov 2011 15:32:58 -0500 > > From: cycom...@gmail.com > > Subject: Re: LDAP Authentication Errors > > To: arslist@ARSLIST.ORG > > >

Re: LDAP Authentication Errors

2011-11-23 Thread Hyunkel v2.0
ended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Wed, 23 Nov 2011 15:32:58 -0500 > From: cycom...@gmail.com > Subject:

Re: LDAP Authentication Errors

2011-11-23 Thread andres tamayo
when you have multiple LDAP entries you must to consider to activate the AREA HUB plugin are you sure your current ar.cfg includes this plugin 2011/11/23 Jamie Boley : > Hugo, > > I guess I did leave out the fact that we have multiple domains setup for our > LDAP authentication.  S

Re: LDAP Authentication Errors

2011-11-23 Thread Jamie Boley
Hugo, I guess I did leave out the fact that we have multiple domains setup for our LDAP authentication. So within the LDAP configuration we have 4 entries. One entry for each domain with each entry having 2 domain controllers for redundancy purposes. Domain entry 1: Domain Controller 1

Re: LDAP Authentication Errors

2011-11-23 Thread Hyunkel v2.0
p to avoid LDAP plugin to go and search (and probably fail or timeout on one of the decomissioned AD) in the ADs, but if customer doesn't want to,will be hard to do. In fact the issue as you had told, is almost the same; and my first guess will be placing all accounts under one single dom

Re: LDAP Authentication Errors

2011-11-23 Thread Jamie Boley
Hugo, We had similar issues with our LDAP authentication where we were chasing our tails trying to find out why people randomly were not able to authenticate, but after reseting the person's account in AD they were able to log in fine. Upon further analysis it was found that each time a

LDAP Authentication Errors

2011-11-22 Thread Hyunkel v2.0
Listers; I'm looking for some wisdom over here and I'm pretty sure I will find it :) We had an error with LDAP Authentication, but I didn't find anything wrong in Remedy, even the issue solved itself after 1 hour or so, maybe you had seen something like this: Environment: App

Re: : Implementing ADFS authentication in addition to LDAP

2011-10-13 Thread Axton
The two authentication approaches address different problems. LDAP is not an SSO solution but instead a centralized authentication repository. ADFS looks like a SAML IdP implementation for active directory. An IdP is meant to provide an identity service that can be consumed by external

: Implementing ADFS authentication in addition to LDAP

2011-10-13 Thread Bob Schickman
We are looking to implement ADFS authentication as a secondary authentication option in addition to LDAP Has anyone had any experience using ADFS with Remedy. We are running ARS 7.1 Any direction and guidance will be appreciated Thank you, Bob

Re: ARERR 565 - Remedy LDAP Process issue - Index for value in SQL command is greater than the number of values returned

2011-10-12 Thread Guillaume Rheault
_ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Sathish Kumar [p.sathishku...@gmail.com] Sent: Monday, October 10, 2011 7:53 PM To: arslist@ARSLIST.ORG Subject: ARERR 565 - Remedy LDAP Process issue - Index for value in SQL command is greater than the

ARERR 565 - Remedy LDAP Process issue - Index for value in SQL command is greater than the number of values returned

2011-10-10 Thread Sathish Kumar
Hi Listers!! Need your help !! We are in ARS 7.1 p7 with email engine 7.1 p9 and from last couple of days we are getting intermittent errors like below in the email logs... Oct 9, 2011 3:47:30 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Index for value in SQL command is greater th

Re: ARDBC LDAP/AD integration now runs very slow

2011-08-17 Thread Ray Palla
demo server... Is your server licensed or a test environment? Siesta anyone? R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alejandro Canon Sent: Wednesday, August 17, 2011 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LD

Re: ARDBC LDAP/AD integration now runs very slow

2011-08-17 Thread Alejandro Canon
Hi Drew I had to develop some ARDBC integration with AD few years ago, its purpose was creating CTM:People records querying "User" AD Table. As deep as could be your LDAP query (i.e domain\subdomain\OU\anotherOU\Users) it will be more efficient and response time will be decreased.

Re: ARDBC LDAP/AD integration now runs very slow

2011-08-16 Thread Jason Miller
Hi Drew, What attribute in AD are you querying by? If it is something like username (samaccount) then I would think the return would be 1 record. Is it possible that the query against AD is the problem and 2000 is the limit on the return? Regarding performance you may get a little better performa

Re: ARDBC LDAP/AD integration now runs very slow

2011-08-15 Thread Drew Shuller
> > *ECOLAB* 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 > *T* 651 293 2852 * **F* 651 225 3375 * **E* > david.erick...@ecolab.com > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Drew Shuller > *Sent:

Re: ARDBC LDAP/AD integration now runs very slow

2011-08-15 Thread Erickson, David (INST Aqua Balance)
lto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Monday, August 15, 2011 12:48 PM To: arslist@ARSLIST.ORG Subject: ARDBC LDAP/AD integration now runs very slow ** Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere

Auto Reply: ARDBC LDAP/AD integration now runs very slow

2011-08-15 Thread kimberly . santana
Hello. Please note that I will have limited access to email thru August 22nd. I will reply to your message as soon as I am able. If you have an emergency please conact remedy.supp...@oracle.com. Thank you. Kimberly ___

ARDBC LDAP/AD integration now runs very slow

2011-08-15 Thread Drew Shuller
Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere around 2000 records. This takes about 15 seconds, 100% normal. In our help desk form, it used to be very fast to bring back one record. Now it's taking about 15 seconds

AREA LDAP Chase Referrals

2011-07-21 Thread Miguel Suarez Gomez
Hi all, Firts of all, I'm going to explain the situation of the REMEDY system I have: Server: SO: HP-UX 11.23 BD: Oracle 10g (remote server) Version: ARSystem 7.5 patch 3 (no ITSM) LDAP: Active Directory The client I'm working for has a system like that, with ARDBC and

Re: SASL-based LDAP Authentication

2011-06-24 Thread Walters, Mark
The BMC supplied AREA LDAP plugins only support simple binds. Mark I work for BMC, I don't speak for them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L G Robinson Sent: 23 June 2011 22:31 To: arslist@ARSLIS

SASL-based LDAP Authentication

2011-06-23 Thread L G Robinson
Hi Folks, I am trying to get LDAP authentication going on my development server. I believe that I have everything configured correctly and I can see in the plugin logs that the ARS system is actually communicating with the LDAP server. My problem is that our LDAP server does not support

Re: ARDBC LDAP Config with AD Using Kerberos Authentication

2011-02-15 Thread Grooms, Frederick W
In the Bind User field I use the following: For AREA LDAP I use the domain\user format: DOMAIN\login For ARDBC LDAP I use the Distinguished Name format: CN=login,OU=Domain Groups,DC=domain,DC=company,DC=com You may need to create your own process anyway depending on the number of

ARDBC LDAP Config with AD Using Kerberos Authentication

2011-02-15 Thread Jason Lander
Hi All, I am configuring ARDBC LDAP for a client who wants to sync their AD People/Location data with People/Sites in Remedy on a daily basis. Normally this would be very easy. However, it turns out (after much head scratching as to why I wasn't getting any results) that the clie

Re: AREA LDAP

2010-11-30 Thread Susan Bisanti
-4703 Gouvernement du Canada Site Web www.ec.gc.ca -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: 30 November, 2010 03:57 To: arslist@ARSLIST.ORG Subject: AREA LDAP Hello, Sorry, this is a bit of an advert

AREA LDAP

2010-11-30 Thread John Baker
Hello, Sorry, this is a bit of an advert, but also an interesting addition to this thread. At JSS, we've just completed a solution to reduce the complexity of AR System authentication after a customer asked us why they still needed the BMC AREA LDAP plugin if they had SSO enabled their AR S

Re: AREA LDAP

2010-11-29 Thread Mueller, Doug
riginal Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Monday, November 29, 2010 8:40 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP In our system, it does not prompt them for the login again--but the application re-auth

Re: AREA LDAP

2010-11-29 Thread Ramey, Anne
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Baker Sent: Friday, November 26, 2010 3:37 AM To: arslist@ARSLIST.ORG Subject: AREA LDAP Hello, They will not be prompted to login again until they login again, at which point they will need to use the new password

AW: AREA LDAP

2010-11-26 Thread Andreas Müller
Hi Irina, you are talking about "Cross Ref Blank Password", which means that only the password will be authenticated against the LDAP directory. 1. The user has to login to his Windows PC with his "DomainName"+ "DomainPassword" 2. He start

AREA LDAP

2010-11-26 Thread John Baker
Hello, They will not be prompted to login again until they login again, at which point they will need to use the new password. John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___

AREA LDAP

2010-11-26 Thread irina solarcuka
Hi, I've got the question about an authentication. I'm going to configurate the Remedy 7.1 server for AREA LDAP using. All users in User form will have the blank password. The users will be prompted for login once only. The question is what happens if the password will be changed within

Re: Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP

2010-09-23 Thread Saurabh Mehta
On Behalf Of IT (Amanullah Bashir Ahmed) > Sent: Thursday, September 23, 2010 4:19 PM > To: arslist@ARSLIST.ORG > Subject: Re: Not able to see ARSYS.ARDBC.LDAP vendor name after configuring > ARDBC LDAP > > Hi Misi, > I have done configuration as per your instructions. Follo

Re: Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP

2010-09-23 Thread Nair, Rajesh IN BOM SISL
, September 23, 2010 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP Hi Misi, I have done configuration as per your instructions. Following are the contents of Plugin-Lof-file. Still I am unable to see the ARSYS.ARDBC.LDAP

Re: Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP

2010-09-23 Thread IT (Amanullah Bashir Ahmed)
fter configuring ARDBC LDAP Hi, Do you have a corresponding Plugin:-row in the ar.cfg/conf file? Are your plugin-server working? Just open the Admin Console Server Information Form to verify this. Turn on Plugin-logging and restart your server to see if your plugin is loaded. Best Reg

Re: Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP

2010-09-23 Thread Misi Mladoniczky
t; I have configured ARDBC LDAP configuration form , But when I tried to > create a vendor form using that I am unable to see the ARSYS.ARDBC.LDAP > name under vendor names tab. > Please Help me. > > Thanks & Regards > > Amanullah > > > > DISCLAIMER: > "T

Not able to see ARSYS.ARDBC.LDAP vendor name after configuring ARDBC LDAP

2010-09-23 Thread IT (Amanullah Bashir Ahmed)
Hi Team, Version 7.1 I have configured ARDBC LDAP configuration form , But when I tried to create a vendor form using that I am unable to see the ARSYS.ARDBC.LDAP name under vendor names tab. Please Help me. Thanks & Regards Amanullah DISCLAIMER: "This e-mail message including a

Re: LDAP Authentication on AR 7.5.005

2010-09-22 Thread Saurabh Mehta
Form Authenticate Unregistered Users or Cross-Reference-Blank-Password values do not effect the outcome. 1) Authentication will be done using User Form. If successful it will get user information from User From. 2) Failed User authentication will go to AREA LDAP Authentication. User information

LDAP Authentication on AR 7.5.005

2010-09-21 Thread Moe Abdelaziz
n using the correct login but incorrect password, the user is dined access and cannot log-in. Has anyone encountered this issue before? I am suspecting that this has to do with LDAP being case insensitive. Current environment: ARS 7.5.005 ITSM 7.6.001 Oracle 10.2 Win 2003 x64 Thank

Re: user not autenticating with LDAP -resolved

2010-09-21 Thread Nair, Rajesh IN BOM SISL
To: Nair, Rajesh IN BOM SISL; 'arslist@ARSLIST.ORG' Subject: RE: user not autenticating with LDAP Hi I have noticed on more thing cacheid=dc5eeeb9 this does not get changed... has this to anything to with this Regards Rajesh Nair SIEMENS IT Solutions & Services GO GAA GPC-One Hin

Re: user not autenticating with LDAP

2010-09-20 Thread Nair, Rajesh IN BOM SISL
.com<mailto:nairraj...@siemens.com> From: Nair, Rajesh IN BOM SISL Sent: Monday, September 20, 2010 4:31 PM To: 'arslist@ARSLIST.ORG' Subject: RE: user not autenticating with LDAP Dear Andreas We are on patch 23 I have noticed that system go not al

Re: user not autenticating with LDAP

2010-09-20 Thread Nair, Rajesh IN BOM SISL
ens.com> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Andreas Müller Sent: Monday, September 20, 2010 1:34 PM To: arslist@ARSLIST.ORG Subject: AW: user not autenticating with LDAP Hello Rajesh, what patch you are on w

AW: user not autenticating with LDAP

2010-09-20 Thread Andreas Müller
Hello Rajesh, what patch you are on with Server and Mid Tier? There was an issue solved with Server Patch 22: SW00265125 Application changes cause loss of LDAP authentication capability. Also one bug fixed in Mid Tier patch 15: SW00222355 Users are locked out after

Re: user not autenticating with LDAP

2010-09-17 Thread Philip, Saji L
...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Friday, September 17, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: user not autenticating with LDAP Hey list hope some one can help out of this is really bugging me Regards Rajesh From: Action

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