Phil -
The script looks good to me, but I haven't verified it in a lab. I
couldn't determine from your email if there was an actual problem with
the script or not. When you loaded it and ran tests, did you observe
any unexpected behavior?
Thanks!
*Matthew Berry*
*_Vitals:_*
*GVoice:
Hi Kobel,
In the Get Reporting Statistic step, one can retrieve the number of total
contacs in queue, which is defined as:
Number of total contacts since the statistics were last reset for this CSQ
But I didn't try it before, so I am not sure if one can choose which CSQ to
OK, this might work. But another part of the task is providing this
information to the customer. The task is vague about this - how would you do
this?
2010/6/11 Mouhammad Nasser engnasse...@hotmail.com
Hi Kobel,
In the Get Reporting Statistic step, one can retrieve the number of total
Hi,
Well, I cannot think of something other than recording customized prompts like:
The choice with the highest number of clicks is, followed by another prompt
saying the name of the queue. We need if statements here to choose the correct
CSQ to mention the name of
Regards,
Thanks, I had the same idea. But the generality of this task made me think
if I'm not missing any built-in feature.
2010/6/11 Mouhammad Nasser engnasse...@hotmail.com
Hi,
Well, I cannot think of something other than recording customized prompts
like: The choice with the highest number of
I would expect this - it's not a rocket science. Possibly another issue
thanks to VMware - I was wondering if anyone seen this also.
thanks,
kobel
On Thu, Jun 10, 2010 at 4:52 AM, wolfsrudel wolfsru...@gmail.com wrote:
i've tested this today and works fine, all call are first delivered to
the
Hi:
Wich vmware version do you have installed?
I'm working with esxi and I've never seen this
Date: Thu, 10 Jun 2010 09:28:32 +0200
From: findko...@gmail.com
To: wolfsru...@gmail.com
CC: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX CSQ hunting order issue
I
VMWare ESXi 4.0.0
UCCX 7.0(1)_Build168
On Thu, Jun 10, 2010 at 10:33 AM, Angel Perez gorr...@hotmail.com wrote:
Hi:
Wich vmware version do you have installed?
I'm working with esxi and I've never seen this
___
For more information regarding
: [OSL | CCIE_Voice] UCCX CSQ hunting order issue
From: findko...@gmail.com
To: gorr...@hotmail.com
CC: wolfsru...@gmail.com; ccie_voice@onlinestudylist.com
VMWare ESXi 4.0.0
UCCX 7.0(1)_Build168
On Thu, Jun 10, 2010 at 10:33 AM, Angel Perez gorr...@hotmail.com wrote:
Hi:
Wich vmware version do
Hi,
I'm trying to configure CSQ in such way, that incoming calls are always
reouted to the first agent, then to the other (vol 2 lab 10)
I see 2 ways of achieving this:
* configure CSQ with resource group selection model + resource selection
criteria set to Linear
* configure CSQ with skill
easiest would be routing by skill (most skilled). if one of the agents
has a higher weight (on that skill, not the weight attribute) then any
call should always be delivered to the same agent always, no matter
what.
On Wed, Jun 9, 2010 at 3:25 PM, kobel findko...@gmail.com wrote:
Hi,
I'm
i've tested this today and works fine, all call are first delivered to
the first agent.
On Wed, Jun 9, 2010 at 5:32 PM, wolfsrudel wolfsru...@gmail.com wrote:
easiest would be routing by skill (most skilled). if one of the agents
has a higher weight (on that skill, not the weight attribute)
Question for the group..
IPCC express . any one seen this error when loading the demo file from
Cisco?
Top of Form
License file uploaded to the server successfully, validating license...
The license cannot be added because, either the license config repository
cannot be accessed or the
Apr 2010 14:34:07 -0400
Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups
From: ar...@ipexpert.com
To: spoli...@hotmail.com; mjbe...@krollontrack.com;
ccie_voice@onlinestudylist.com
Sorry Sergio, I was not fully clear on that.Yes you are correct,
scenario will work, granted the agent
Under rmcm tab:
Contact Service Queues
Auto Work - enabled
on Agent Based Routing Settings
Auto Work - disabled
how does it work and which one takes precedence ?
___
For more information regarding industry leading CCIE Lab training, please visit
Does anyone know where I would create the AXL user in CUCME for an
integration with UCCX?
I'm guessing that it would be a typical username: username axl-user
password IamTired?
--
*Matthew Berry*
/A+, CCENT, CCNA, CCNA Voice, CCVP, CCIE Voice Written/
*_Vitals:_*
*GVoice:
Of Cristobal Priego
Sent: Wednesday, April 21, 2010 7:45 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting
Hello All,
I have 2 questions for you
I need to create a script for an AA, the main prompt will allow the user to
dial the extension if the know it or wait
It's been forever since I've done anything with CM+UCCX but I believe its:
xml user user-name password password privilege-level 15
On Thu, Apr 22, 2010 at 6:51 AM, Matthew Berry ciscovoiceg...@gmail.com wrote:
Does anyone know where I would create the AXL user in CUCME for an
integration with
err, s/CM/CME
On Thu, Apr 22, 2010 at 8:38 AM, Tanner Ezell tanner.ez...@gmail.com wrote:
It's been forever since I've done anything with CM+UCCX but I believe its:
xml user user-name password password privilege-level 15
On Thu, Apr 22, 2010 at 6:51 AM, Matthew Berry
Also I should clarify, that is under 'telephony-service'.
On Thu, Apr 22, 2010 at 8:38 AM, Tanner Ezell tanner.ez...@gmail.com wrote:
It's been forever since I've done anything with CM+UCCX but I believe its:
xml user user-name password password privilege-level 15
On Thu, Apr 22, 2010 at
All -
Has anyone ever used the Busy and No Answer applications in UCCX? I'm
having a hard time figuring out their real-world use.
Matthew Berry
/A+, CCENT, CCNA, CCNA Voice, CCVP, CCIE Written/
*Gmail:* ciscovoiceguru
*Skype:* ciscovoiceguru
*Twitter:* ciscovoiceguru
*1st Lab Attempt:
.
I would appreciate your comments on this.
Thank you very much, Sergio.
Date: Mon, 19 Apr 2010 11:34:09 -0400
From: ar...@ipexpert.com
To: mjbe...@krollontrack.com; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups
Matthew,
Scenario 1-
If you have a single
@onlinestudylist.com http://onlinestudylist.com/
*Subject: *[OSL | CCIE_Voice] UCCX Skill Groups
Does anyone know if there is a way to define two skill groups for an agent,
but give a particular skill group a priority over the other one? Meaning,
if two calls are in queue, each for different skill
://www.ipexpert.com/
From: Sergio Polizer spoli...@hotmail.com
Date: Wed, 21 Apr 2010 14:20:20 -0300
To: Amy Ryan ar...@ipexpert.com, mjbe...@krollontrack.com,
ccie_voice@onlinestudylist.com
Subject: RE: [OSL | CCIE_Voice] UCCX Skill Groups
Hi Amy,
I¹m having problems to understand Scenario 1. I thought
Tanner, Amy,
Thank you very much for your explanation.
Sergio.
Date: Wed, 21 Apr 2010 14:34:07 -0400
Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups
From: ar...@ipexpert.com
To: spoli...@hotmail.com; mjbe...@krollontrack.com;
ccie_voice@onlinestudylist.com
Sorry Sergio, I
Hello All,
I have 2 questions for you
I need to create a script for an AA, the main prompt will allow the user to
dial the extension if the know it or wait to listen to the menu options
for the menu I need to use a menu step no big deal, and i'm thinking to
create a variable that will store the
Does anyone know if there is a way to define two skill groups for an agent, but
give a particular skill group a priority over the other one? Meaning, if two
calls are in queue, each for different skill groups, I can adjust which call
will get priority over the other based on the type of skill?
Yes. You can weight the skills when you setup the CSQ.
Brian
Sent via BlackBerry from T-Mobile
-Original Message-
From: Berry, Matthew J. mjbe...@krollontrack.com
Date: Mon, 19 Apr 2010 09:19:33
To: OSLccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Skill Groups
. Unified Communications Engineer
mjbe...@kroll.com
-Original Message-
From: bkvalent...@gmail.com [mailto:bkvalent...@gmail.com]
Sent: Monday, April 19, 2010 9:21 AM
To: Berry, Matthew J.; ccie_voice-boun...@onlinestudylist.com; OSL
Subject: Re: [OSL | CCIE_Voice] UCCX Skill Groups
Yes
It doesn't work that way (assuming I'm reading you correctly).
If an agent has 2 skills, one for each CSQ, and calls come in for each
CSQ, the agent will answer the call which came first.
Routing only applies when you have multiple agents ready and not
talking, if you have 1 agent ready and
No Randall of course i have no problem to share it with the community. i
will do so
2010/3/24 Randall Saborio ill2...@gmail.com
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it
The document was sent to the list, but apparently has yet to be
approved (apparently no one pays attention?).
The document can be found here:
http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
As an aside, you may want to consider the IP of the
Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on
I'd have to check, but I don't believe the ECC fields are populated in
CAD while the phone is ringing. Only after.
Aside from that, you must use the Set Enterprise Info step, make sure
the field is added to the default layout of the agent and you'll be
set.
---
I just re-read what you posted,
They are populated while ringing and they are only called ecc's when
using cad with ucce not uccx. I think tanner hit the nail on the head
though with the layout and set enterprise data steps.
Chad Stachowicz
415-794-8770
Please excuse any mispellings as this message was from my mobile
I was able to get it to work
thank you very much for all your help
2010/3/25 Chad Stachowicz chadstachow...@gmail.com
They are populated while ringing and they are only called ecc's when using
cad with ucce not uccx. I think tanner hit the nail on the head though with
the layout and set
thank you very much
2010/3/24 Tanner Ezell tanner.ez...@gmail.com
Eh?
I've attached a document I developed which explains everything you
need to get information from the script to the CAD software.
On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello
Lucky Cristobal.
Are you concerned about your intellectual property rights, or will you
share it with all of us? :)
We won't get mad if you want to keep it private, but just suggesting.
On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
thank you very much
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from the customer.
and I'd like those variables to be displayed on the Agent Desktop.
I've been looking on Enterprise Data Format and on the Desktop Administrator
I created a workflow and I
Add a new variable to the work flow
Use the set enterprise call info step to pass the variable along.
On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello,
I'd like to get some advice on this.
I need to create a script that will get some variables from
I am trying to perform the UCCX integration in Proctorlabs but I am unable
to find the licence file on the UCCX (10.10.210.5) server.
Is it on the UCCX server or do I have to get it from somewhere else ?
I preloaded lab 2a volume 1. Perhaps its on a different VMWare instance of
the UCCX.
send email to support and they will mail you.
On Sun, Mar 14, 2010 at 8:02 PM, Mike Brooks 2xcci...@gmail.com wrote:
I am trying to perform the UCCX integration in Proctorlabs but I am unable
to find the licence file on the UCCX (10.10.210.5) server.
Is it on the UCCX server or do I have to
; mjbe...@krollontrack.com
Subject: Re: [OSL | CCIE_Voice] UCCX/IVR Script Repository
a bit out of topic,what material is best for writing the UCCX scripts?
On Thu, Mar 11, 2010 at 9:06 PM, Tanner Ezell tanner.ez...@gmail.com wrote:
C:\program files\wfavvid\Scripts\Templates
On Thu, Mar 11, 2010
Does anyone know of where Cisco's UCCX/IVR sample script repository is? I
can't find it.
___
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
C:\program files\wfavvid\Scripts\Templates
On Thu, Mar 11, 2010 at 1:53 PM, Berry, Matthew J.
mjbe...@krollontrack.com wrote:
Does anyone know of where Cisco’s UCCX/IVR sample script repository is? I
can’t find it.
___
For more information
a bit out of topic,what material is best for writing the UCCX scripts?
On Thu, Mar 11, 2010 at 9:06 PM, Tanner Ezell tanner.ez...@gmail.comwrote:
C:\program files\wfavvid\Scripts\Templates
On Thu, Mar 11, 2010 at 1:53 PM, Berry, Matthew J.
mjbe...@krollontrack.com wrote:
Does anyone know
Hey Everyone,
What is the best resource(s) to learn the various UCCX scripting methods
needed for the lab? Does anyone have any good resources online? How
complicated is it likely to get for the lab and how much time should we
dedicate to this?
Thanks,
Roger
...@onlinestudylist.com] On Behalf Of Roger Henderson
Sent: Thursday, February 18, 2010 6:53 AM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting
Hey Everyone,
What is the best resource(s) to learn the various UCCX scripting methods
needed for the lab? Does anyone
| CCIE_Voice] UCCX Scripting
Hey Everyone,
What is the best resource(s) to learn the various UCCX scripting methods needed
for the lab? Does anyone have any good resources online? How complicated is it
likely to get for the lab and how much time should we dedicate to this?
Thanks,
Roger
Hi Cris,
When you backup the uccx using the native embedded backup utility in the
appadmin page, you backup both configuration and historical data from uccx,
Regarding the upgrade to the database, uccx 7.0X currently supports sql/msde
2000 only,
Thanks,
On Tue, Feb 9, 2010 at 5:37 PM,
Guys I have a question related to UCCX and SQL
when you run a backup on UCCX in regards to SQL (backups / reindex) is that
included in the backup ?
What are the steps that i need to follow to get the versions upgraded to at
least SQL05?
thanks
Cris
To: Kevin Damisch
Cc: Otto Sanchez; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes, I did validated the script after I opned the the default ICD script ,
saved as ICDTEST , validated it too but no luck.
On Thu, Jan 21, 2010 at 7:29 PM, Kevin Damisch
kevin.dami
PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez o...@ipexpert.commailto:
o...@ipexpert.com wrote:
Did you validated the script once
...@onlinestudylist.com] On Behalf Of vccie2010 [
vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto
, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez
o...@ipexpert.commailto:o...@ipexpert.com wrote:
Did you validated
From: ccie_voice-boun...@onlinestudylist.com [
ccie_voice-boun...@onlinestudylist.com] On Behalf Of vccie2010 [
vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I
Did you validated the script once it was saved with the new name?, a common
cause for this error is that the queue name is invalid in the application
section configuration,
On Thu, Jan 21, 2010 at 1:37 AM, vccie2010 vccie2...@gmail.com wrote:
Well I am just saving the defualt ICD script as a
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez o...@ipexpert.com wrote:
Did you validated the script once it was saved with the new name?, a common
cause for this error is that the queue name is invalid in the application
section
9:14 PM
To: Otto Sanchez
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez
o...@ipexpert.commailto:o...@ipexpert.com wrote:
Did you validated the script once
-boun...@onlinestudylist.com
To: Otto Sanchez o...@ipexpert.com
Cc: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com
Sent: Thu Jan 21 21:14:49 2010
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto
| CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez o...@ipexpert.commailto:
o...@ipexpert.com wrote:
Did you validated the script once it was saved with the new name?, a common
cause for this error is that the queue
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes Otto, I did that please but still having same issue.
On Thu, Jan 21, 2010 at 1:13 PM, Otto Sanchez o...@ipexpert.commailto:
o...@ipexpert.com wrote:
Did you validated the script once it was saved with the new name?, a
common cause for this error
the script stops at when
you get your error message.
Thanks,
Kevin
From: vccie2010 [vccie2...@gmail.com]
Sent: Thursday, January 21, 2010 10:21 PM
To: Kevin Damisch
Cc: Otto Sanchez; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Issue
Yes, I did
I have UCCX on vmware. I am able to make calls succesfully to UCCX when
there is default ICD script selected, but once I open the default ICD script
in CRS editor and rename that suppose as icdnew and upload and select i,
now when I call the trigger it prompts Thank you for calling…I am sorry.
We
THis is a general issue you have to decode the script to see what the issue
is. plus check which script you are referecing and all the parameters csq
etc are in line
On Wed, Jan 20, 2010 at 8:45 PM, vccie2010 vccie2...@gmail.com wrote:
I have UCCX on vmware. I am able to make calls succesfully
Well I am just saving the defualt ICD script as a different name icdtest
and the moment I call I get the error message I posted ealrier. I have all
csq etc as taken care of as with default script it warks fine.
On Wed, Jan 20, 2010 at 6:50 PM, kill mill jha...@gmail.com wrote:
THis is a general
@01CA9912.74C180E0]http://www.netelligent.com/
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Cristobal Priego
Sent: Tuesday, January 19, 2010 2:09 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] uccx issue
hello all
i
Of Mark Nigh
Sent: Tuesday, January 19, 2010 2:20 PM
To: Cristobal Priego; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx issue
Double-check to ensure the CTI Route Point is registered, if not, delete from
UCCX and re-add. Also, UCCX requires g711 so if you are calling from
...@onlinestudylist.com [mailto:
ccie_voice-boun...@onlinestudylist.com] *On Behalf Of *Mark Nigh
*Sent:* Tuesday, January 19, 2010 2:20 PM
*To:* Cristobal Priego; ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] uccx issue
Double-check to ensure the CTI Route Point is registered, if not, delete
Priego [mailto:cristobalpri...@gmail.com]
Sent: Tuesday, January 19, 2010 3:20 PM
To: Mark Nigh
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] uccx issue
Mark
I tried all of that an none of that worked.
all the cti ports are registered, indeed i went unified cm telephony
Hello all
I have a question, i'm in the middle of programming a scripting and just
realized that i need to create a nested if step.
Do you know what's the maximum if's that can be nested? I need to nest 25
ifs on my script
or if you could recommend a better way to do it I'd appreciated it
this
Cristobal,
See: https://supportforums.cisco.com/thread/2000771?tstart=0
(It is your thread after all)
Cheers,
Tanner Ezell
On Fri, Jan 15, 2010 at 11:25 AM, Cristobal Priego
cristobalpri...@gmail.com wrote:
Hello all
I have a question, i'm in the middle of programming a scripting and just
: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
Cristobal,
See: https://supportforums.cisco.com/thread/2000771?tstart=0
(It is your thread after all)
Cheers,
Tanner Ezell
On Fri, Jan 15, 2010 at 11:25 AM, Cristobal Priego
cristobalpri...@gmail.commailto:cristobalpri
The better way to do this would be do an XML lookup to perform the function
that you want based on DNIS and return the password to the script.
~Chris
From: Cristobal Priego
Sent: Friday, January 15, 2010 12:25 PM
To: ccie_voice@onlinestudylist.com
Subject: [OSL | CCIE_Voice] UCCX Scripting
to perform the
function that you want based on DNIS and return the password to the script.
~Chris
*From:* Cristobal Priego cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 12:25 PM
*To:* ccie_voice@onlinestudylist.com
*Subject:* [OSL | CCIE_Voice] UCCX Scripting
Hello all
I
and return the password to the script.
~Chris
*From:* Cristobal Priego cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 12:25 PM
*To:* ccie_voice@onlinestudylist.com
*Subject:* [OSL | CCIE_Voice] UCCX Scripting
Hello all
I have a question, i'm in the middle of programming
, January 15, 2010 2:15 PM
To: Christopher Clouse
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field Path
do i specify where the XML is located ? or what do i put
:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field
Path do i specify
up
with UCCX and supports HA.
~Chris
*From:* Cristobal Priego cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml
cristobalpri...@gmail.com
*Sent:* Friday, January 15, 2010 2:15 PM
*To:* Christopher Clouse christopherc_56...@hotmail.com
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data
*Cc:* ccie_voice@onlinestudylist.com
*Subject:* Re: [OSL | CCIE_Voice] UCCX Scripting
I'm trying the xml option.
i just have a question on the step : Get XML Document Data; on the field
Path do i specify where the XML is located ? or what do i put there
thank you
2010/1/15 Christopher
ccie_voice@onlinestudylist.com
Sent: Fri Jan 15 16:35:52 2010
Subject: Re: [OSL | CCIE_Voice] UCCX Scripting
What does your XML file look like, and can you screen shot your script for us
to look at.
On Fri, Jan 15, 2010 at 2:32 PM, Cristobal Priego
cristobalpri...@gmail.commailto:cristobalpri
--
*From*: ccie_voice-boun...@onlinestudylist.com
ccie_voice-boun...@onlinestudylist.com
*To*: Cristobal Priego cristobalpri...@gmail.com
*Cc*: ccie_voice@onlinestudylist.com ccie_voice@onlinestudylist.com
*Sent*: Fri Jan 15 16:35:52 2010
*Subject*: Re: [OSL | CCIE_Voice] UCCX
Hello,
Am working on Lab 2
how do i synchronize the uccx time to that of the callmanager or the
ntp(10.10.100.2)
thanks for the anticipated help
rgd
___
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Hello,
IN addition, the time on the control center is different from that on the
server time
thanks
On Thu, Jan 14, 2010 at 4:03 PM, Omotayo adefilabi...@gmail.com wrote:
Hello,
Am working on Lab 2
how do i synchronize the uccx time to that of the callmanager or the
ntp(10.10.100.2)
-Original Message-
From: ccie_voice-boun...@onlinestudylist.com
[mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of Omotayo
Sent: Thursday, January 14, 2010 10:03 AM
To: OSL Group
Subject: [OSL | CCIE_Voice] UCCX clock set
Hello,
Am working on Lab 2
how do i synchronize the uccx
-Original Message-
From: ccie_voice-boun...@onlinestudylist.com [mailto:
ccie_voice-boun...@onlinestudylist.com] On Behalf Of Omotayo
Sent: Thursday, January 14, 2010 10:03 AM
To: OSL Group
Subject: [OSL | CCIE_Voice] UCCX clock set
Hello,
Am working on Lab 2
how do i synchronize the uccx
Trying to invoke the IP Phone Agent Services and the phone shows
Requesting and nothing happens. I have the following URL for IP phone
agent service.
Any help will be highly appreciated...
Thanks,
Anil
___
For more information
You forgot the URL
Make sure it is pointing to UCCX...
Jonathan
On Sun, Jan 3, 2010 at 12:00 PM, anil batra anil...@yahoo.com wrote:
Trying to invoke the IP Phone Agent Services and the phone shows
Requesting and nothing happens. I have the following URL for IP phone
agent service.
oopss...here we go please :
http://xxx.xxx.xxx.xxx:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
--- On Sun, 1/3/10, Jonathan Charles jonv...@gmail.com wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil
--- On *Sun, 1/3/10, Jonathan Charles jonv...@gmail.com* wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
Cc: ccie_voice@onlinestudylist.com
Date: Sunday, January 3, 2010, 11:46 PM
You forgot
pointing to UCXX it is still giving above said
error...am I still missing somehting here pls ?
--- On Mon, 1/4/10, Jonathan Charles jonv...@gmail.com wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
it is still giving above
said error...am I still missing somehting here pls ?
--- On *Mon, 1/4/10, Jonathan Charles jonv...@gmail.com* wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
Cc
Charles jonv...@gmail.com wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
Cc: ccie_voice@onlinestudylist.com
Date: Monday, January 4, 2010, 12:11 AM
OK, do the xx's point to CUCM or UCCX?
On Sun
://xxx.xxx.xxx.xxx:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
--- On Sun, 1/3/10, Jonathan Charles jonv...@gmail.com wrote:
From: Jonathan Charles jonv...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
To: anil batra anil...@yahoo.com
Cc: ccie_voice
That's what I thought, I am still getting the same error Can not connect to IP
Phone Agent service anyone seen this before pls ?
--- On Mon, 1/4/10, Peter Slow peter.s...@gmail.com wrote:
From: Peter Slow peter.s...@gmail.com
Subject: Re: [OSL | CCIE_Voice] UCCX - IP Phobe Agent Service Issue
I running through vol 1 lab 12.2.
I¹ve created the script just as the PG example. When I dial into the CTI
port 5710 for icd calls from ³617² work fine however when the call goes to
the queue I receive the lovely Cisco Voice saying we are experiencing
technical difficulties, When running through
Have you configured the Contact Service Queue sales in the uccx admin
page-subsystems-rmcm-csq ? It is case sensitive
On Wed, Nov 25, 2009 at 7:51 AM, Daryl Smith darylpsm...@gmail.com wrote:
I running through vol 1 lab 12.2.
I’ve created the script just as the PG example. When I dial into the
Yep, I just saw that and was just getting to reply to my own email. I had
capital ³S²
Thanks Otto, now I have to figure out why its not playing the music file.
I¹ll let you know.
On 11/25/09 6:40 AM, Otto Sanchez o...@ipexpert.com wrote:
Have you configured the Contact Service Queue sales in
How did you solve it?
-
Dew Swen
On Fri, Nov 13, 2009 at 3:35 PM, A A f...@hotmail.com wrote:
Forget about it, it is working now
--
From: f...@hotmail.com
To: ccie_voice@onlinestudylist.com
Date: Fri, 13 Nov 2009 11:33:01 +
Subject: [OSL | CCIE_Voice
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