[otrs] Mail fetch frequency only updated on daemon restart?

s I'd intuitively assume, that all changes done in SysConfig are activated with immediate effect w/o requiring a manual restart/reload of the daemon. Our OTRS version is 5.0.9 on CentOS 6.8. Cheers frank - OTRS mailing

Re: [otrs] Tag wrongly documented or implemented?

Hi Nils, On 06/14/2016 07:41 PM, Nils Leideck wrote: Hi Frank, On 14 Jun 2016, at 18:13, Frank Thommen wrote: in the tag reference at the bottom of the "Edit Notification" page in OTRS 5.0.9 the tag "" is described as "To get the realname of the sender (if give

[otrs] Tag wrongly documented or implemented?

name of the ticket's customer user (if given)."). Any thoughts on this? Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS doesn't seem to use configured proxy -> No news, no package version check

On 06/03/2016 07:25 PM, Florian Edlhuber wrote: Hi, 03.06.2016 18:57 - Frank Thommen schrieb: our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in SysConfig Core::Package::Proxy In the OTRS System Log I can see: Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform PO

[otrs] OTRS doesn't seem to use configured proxy -> No news, no package version check

the proxy in Core::WebUserAgent::Proxy or in Core::Package::Proxy or in both. Any thoughts or pointers on how to solve this issue? Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.o

[otrs] Disabling quote of previous mail per queue

tag. I'd be grateful for any pointers in the rifght direction. Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bi

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

on on the step. Great! Directly jumping from 4.0.1 (our current version) to 5.0.9 saves a lot of time. I was afraid I had to do 26 updates...:-)) frank Regards 2016-05-30 10:21 GMT-06:00 Frank Thommen mailto:lists.o...@drosera.ch>>: Yes, you can see this: http://otrs.

Re: [otrs] Upgrade OTRS 3.0.7 to otrs 5

5.0.9 do I have to go through 4.0.1->4.0.2->4.0.3->...->5.0.9 or can I jump directly 4.0.1->5.0.9? And if all intermediate steps are required: What do I use as 5.0: 5.0.0.rc1? I'm using RPM packages and there is no 5.0.0 package on

[otrs] A way to connect customer and software

Hi, It's possible to link e.g. a server to a software inside ITSM. But I'm wondering whether it's possible to direct link a customer to a computer or an software? Currently I found only a link between customer -> ticket -> software (or similar). Thanks Frank 0xD4A

[otrs] OTRS + SAP Idendity Service

Hi folks, Does anybody of you is having experinces of using OTRS together with SAP idendity service? As OTRS is supporting SAML2 it should be working without big issue, but wondering whether theory is also working in practice? Are there any special things to keep care on? Thanks, Frank

Re: [otrs] How to remove individual postings (not tickets)?

Ah, why look so far then :-) Thanks for all the helpful and quick answers. frank On 04/07/2015 09:06 PM, Gerald Young wrote: clicking an article will show you the articleID in the address bar. On Tue, Apr 7, 2015 at 2:45 PM, Frank Thommen mailto:frank.thom...@embl-heidelberg.de>>

Re: [otrs] How to remove individual postings (not tickets)?

Thx a lot. I also found the article_id in the HTML code of AgentTicketZoom: [...] [...] hopefully that's the one I'm looking for, otherwise it will be almost impossible to find the right ones ;-) Cheers Frank On 04/07/2015 08:32 PM, Leonardo Certuche wrote: Hello Fro

[otrs] How to remove individual postings (not tickets)?

so far) I'm using OTRS 3.2.9 on CentOS 5 with MySQL. Thanks in advance Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] How to split a ticket

On 27.02.15 10:44, Frank Thommen wrote: > On 27.02.15 08:53, claude wrote: >> Hi, >> >> [...] >> >> So, can I split this ticket ? and how ? > > See the commented attached screenshot (from AgentTicketZoom). > frank btw: It will split exactly

Re: [otrs] How to split a ticket

On 27.02.15 08:53, claude wrote: > Hi, > > [...] > > So, can I split this ticket ? and how ? See the commented attached screenshot (from AgentTicketZoom). frank - OTRS mailing list: otrs - Webpage: http://ot

Re: [otrs] : R: upgrade from 3.3.10 to 4.0.2

#installation-on-centos The Perl package Apache2::Reload is not in EPEL (see http://dl.fedoraproject.org/pub/epel/6/x86_64/repoview/letter_p.group.html). Use CPAN to install it or install it manually. frank -- Frank Thommen - Structures IT Management and Support - EMBL Heidelberg frank.thom...@embl

Re: [otrs] Upgrading from 3.1.21 to 3.3.10

the OTRS 3.1 manual it says "A database update script will transform historic FreeText fields and related configuration settings into the new structure". HTH Frank -- Frank Thommen - Structures IT Management and Support - EMBL Heidelberg frank.thom...@e

[otrs] Regular "Permission denied" in cronjobs since update to 3.2

roblem only appeared after the (rpm) update from 3.1 to 3.2. System: CentOS 5, OTRS installed with rpm install, SELinux is disabled. frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Got a solution - was: OTRS 3.1.7 New phone ticket URL with phonenumber as parameter

Then call "otrs/index.pl?Action=AgentTicketPhoneCTI;CallerID=(phonenumber)" and it works like a charm! Frank PS: I moved to the OTRS forums (http://forums.otterhub.org/) because there is a free communication between OTRS users possible. On Wed, Jul 18, 2012 at 9:49 AM, Wisniew

Re: [otrs] [otrs Ordering tickets in the DashBoard

e you need an other sorting is not really feasible ;-). Suggestion to OTRS: Make the Dashboard columns sortable e.g. by clicking on a column header or similar. frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Arc

Re: [otrs] Edit Signature felt

new signatures in Admin -> Signatures and assign signatures to queues in Admin -> Queues. frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://l

Re: [otrs] Set DNS to OTRS directory

ntermediate "otrs" in the URL. frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] OTRS 3.1: Making dynamic fields searchable

Works like a charm. Thanks a lot frank On 19.04.12 21:16, David Heidt wrote: Hi Frank, you have to enable Dynamic fields in each view in Sysconfig: Ticket -> Frontend::Agent::Ticket::View In your case it is Ticket -> Frontend::Agent::Ticket::ViewSearch There, enable this sect

[otrs] OTRS 3.1: Making dynamic fields searchable

nyone give me a hint, how Dynamic Fields can be made searchable? Thanks in advance frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.or

Re: [otrs] Merging multiple Tickets

d to... How comes you still have a ticket "B"? frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] change title of a ticket

It's done through the frontend, not SysConfig. Klick on a ticket in the Dashboard (I think, the resulting page is usually referred as "Ticket Zoom") and then use the "Free Fields" link on the grey menubar. "Title" is the first field in the list. frank La

Re: [otrs] change title of a ticket

Is there an easy way to change the title of a ticket. [...] Ticket View -> Free Fields -> Title. The subject of all replies will still be the original one frank - OTRS mailing list: otrs - Webpage: http://ot

Re: [otrs] Firefox does not remember otrs agent password

Marius Vaitiekunas wrote: Hello, As you can see in a subject, firefox does not remember otrs agent password. Chrome does. Anybody know, how to change this behavior? Thank You. It's anyway always best if passwords are remembered by humans and not by software :-)

Re: [otrs] Can't locate DBI.pl

*not* use PREFIX. frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Can't locate DBI.pl

I did do this symlink, but it didn't work. Don't create symlinks. Sooner or later you will loose control over such a system. Do a proper installation of DBI instead. Cheers frank - OTRS mailing list: otrs

Re: [otrs] Can't locate DBI.pl

s not allowed? It is "allowed" but it will mostly not work. The DBI package doesn't only consist of the file DBI.pm. Just follow one of the given installation instructions (via CPAN or your distro's package mechanism) and it will

Re: [otrs] Show more than 25 tickets in Dashboard

, too. Cheers frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Which DTL and which CSS for which webpage?

Hi Mike, thanks a lot. This will be of great help. The "missing link" is now still: Which .dtl file is used for which page? There are "Name" parameters to the Block calls, but no .dtl files with the same names. Is there any documentation I could read about this?

[otrs] Which DTL and which CSS for which webpage?

Is there an easier way to find out, which DTL and CSS files are used for which page and which datafields can be used within a specific DTL? I looked for this kind of information in the Admin Manual to no avail. I'm currently using OTRS 3.x on Linux. Cheers

[otrs] How to merge tickets in a self-defined order?

nless there is a way to specify the order in which they appear in the merged ticket. Some kind of merge-before or merge-after. Can that somehow be achieved? Thanks for any hints frank - OTRS mailing list: otrs - Webpage:

Re: [otrs] how detailed to make the queue names?

opup menu with the 10 working groups. Other Free Fields contain the hostname and the affected software packages. Generally I'd say: Not too many queues (as this complicates things with assigning permissions, replies etc.) and keep other stuff

Re: [otrs] wrong link in email notification

Could this be mailclient specific? When I click on the link, the semicolon stays unencoded and the query string is exactly as shown in the mail. I'm using Thunderbird 2.0.0.24 on Mac OS X. frank Michiel Beijen wrote: If I click on the link you send me the ';' is replaced

Re: [otrs] wrong link in email notification

;TicketID=4 <http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4> This works ok & instead of ; The semicolon is a new way of separating parameters in URLs (see e.g. http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe your webserver

Re: [otrs] Debian Package for OTRS3

reign repository. Therefore my vote goes for a specific OTRS repository. Cheers frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cg

Re: [otrs] Update/relookup customer informations after changing backend from Database to LDAP?

no problem, as there are only a few tickets left to update manually. Thanks anyway frank Gerald Young wrote: This is what I had in mind. You can test on one ticket or all of them. Search Ticket# and CustomerID Fulltext-Search in Article (e. g. "Mar*in" or "Baue*

Re: [otrs] Update/relookup customer informations after changing backend from Database to LDAP?

ies and OTRS will expand the rest correctly and update the Customer Information. Typing the content of the appropriate menu entry in the Customer user field will not work. I have no idea how this could work with the Generic Agent, though. frank Frank Thommen wrote: I *do* use t

Re: [otrs] Update/relookup customer informations after changing backend from Database to LDAP?

ilter => '(!(description=gesperrt))', # admin can't change customer preferences AdminSetPreferences => 0, # cache time to live in sec. - cache any ldap queries CacheTTL => 0, Map => [...] }; [...] but even though I

[otrs] Update/relookup customer informations after changing backend from Database to LDAP?

OTRS (v 3.0.3) to refresh/relookup the customer information for a sepcific or all tickets? Since not all customers send their requests with the email address that is registered in LDAP, I'll have to do that regularly in the future. Hopefully that is possi

Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04

erver log? If it's not ownership or permissions of index.pl, then I'd guess something is/went wrong with the webserver configuration. frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http:/

[otrs] Lots of empty lines after short notes and mails

height which I'd like to reduce to save space on my screen. Any idea, where this is configurable or changeable? Thanks in advance frank <>- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lis

Re: [otrs] otrs 3.0 - inline quote

editor. You'll see, that the "quotation" bar on the left side is gone. This is not very straightforward and easy to do, that's one of the reasons I prefer not to use richtext on the frontend. If you're using plaintext, then is't much easier: Si

Re: [otrs] No X-OTRS headers in mails from OTRS

Roy Kaldung wrote: On 1/3/11 4:27 PM, Frank Thommen wrote: Gerald Young wrote: No human should be involved with OTRS's inbox. Maybe, but in my specific situation I have only the choice of either manually forwarding/resending each ticket mail to the OTRS inbox or let OTRS do it automati

Re: [otrs] No X-OTRS headers in mails from OTRS

cific ticket email address is - for political and social reasons - out of question. Theory and practice are not congruent in this case and they cannot be made to be so. Cheers frank - OTRS mailing list: otrs - Webpage:

Re: [otrs] No X-OTRS headers in mails from OTRS

as "marker". I.e. mails containing this header would be processed by OTRS and all others would silently be ignored. Of course OTRS notifications would have to be ignored, too. If there are no X-OTRS headers, I'll have to find an other way. Cheers and thanks frank H

[otrs] No X-OTRS headers in mails from OTRS

Hi, in the mails that I get from my OTRS (v 3.0.3) instance, there are no X-OTRS headers. Do they have to be activated before they are added to the mails? I could not find an appropriate setting in the admin panel and no such instructions in the handbook. Cheers frank

Re: [otrs] UPDATE ** OTRS User Group Meetup! OTRS 3 Beta Release Party got canceled!

OTRS User Group Meetup! Release Party got canceled Hi, I just recognized, that the OTRS 3.0 Beta Release Party got canceled because of emergency absence of our Community Marketing Manager. :( See also, http://otrs.org/news/2010/otrs_release

Re: [otrs] Restrict ticket creation per email

scheme with incrementig counter). I'd prefer a solution where emails without valid adresses would be completely kept out opf otrs. Rant: RT can do this. ;) On the other hand RT has no builtin collapsed view of the ticket history which is why I want to move to otrs. Is it possible to sponsor

Re: [otrs] Restrict ticket creation per email

2010/4/7 Frank Lahm : > Hi list, > > if this is FAQish I apologize, just couldn't find the right google > terms and nothing related in the manual. > > Here's what I'd like to achieve: > - I'm collecting emails from a dedicated mail adress "supp...@doma

[otrs] Restrict ticket creation per email

7;d like only these to be able to create tickets by mail and everybody else be rejected - currently a ticket is created for eg every spam mail directed at "supp...@doma.in" Is there a way? Thanks! Cheers, Frank -

Re: [otrs] No Permission on ticket after LDAP/AD outage

On Fri, Feb 05, 2010 at 11:45:24AM +0100, Frank Wall wrote: > Feb 5 11:05:21 OTRS-CGI-10[64066]: > [Error][Kernel::System::Ticket::TicketGet][Line:997]: No such TicketID (658)! > Feb 5 11:05:21 OTRS-CGI-10[64066]: > [Notice][Kernel::System::Ticket::Permission] Permission denie

[otrs] No Permission on ticket after LDAP/AD outage

thModule is not available. Regards Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION -

Re: [otrs] QueueView empty after activating ArticleStorageFS

ts are still visible on the dashboard and through the search function, but they disappeared on the MyQueues view. Any hint? Regards Frank Wall - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.ot

Re: [otrs] Bad for OTRS community? - was: Re: OTRS::CiCS for OTRS 2.4.x

ributing to OTRS it self (because most of the changes related to OTRS base, not as a own extension with new functionality like OTRS::ITSM or OTRS Manager - by the way, which I really like :) ). In other point of view, isn't the goal to get OTRS it self forward by contributing back to the OTRS

[otrs] Bad for OTRS community? - was: Re: OTRS::CiCS for OTRS 2.4.x

r own (which is really _not_ the intention of open source). So can you clarify why you do not contribute your modifications to the OTRS project? Feedback would be really welcome! Frank --- happy OTRS user since 2003 --- On Sat, Dec 12, 2009 at 9:03 PM, Sarper SARIDAL wrote: > This is

Re: [otrs] running out of memory

Hey alex, find out more about ur CPU to see if it performs better for thread or forked processes. Once u are sure, uncheck the other one. Thread and forked shouldn't run concurrently. On 10/22/09, Alexander Halle wrote: > Hi, > > I have to restart my OTRS server regularly after a couple of days

Re: [otrs] Install issues...

No. If I'm right, all OTRS scripts are written in Perl. On 10/10/09, john espiro wrote: > Hi Rory: > > suexec_log says: > [2009-10-10 04:27:14]: file is writable by others: > (/opt/otrs/bin/cgi-bin/installer.pl) > > When I change installer.pl to 755 (from 775), I then get: > > [2009-10-10 04:27:2

Re: [otrs] Install issues...

Please post the details from ur apache log. For a start, have you restart apache and mysql services? On 10/9/09, john espiro wrote: > Hello all... > > I have been hoping I wouldnt have to post here, but alas, after a wek, I > feel I must. I am stuck... Here's my situation: > > - CentOS 4 > -

Re: [otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)

Hi Martin, Am 27.09.2009 um 13:53 schrieb Martin Edenhofer: Hi Frank, to check if perl environment is working well use: shell> perl -cw /serv/opt/otrs/bin/cgi-bin/installer.pl It does. The result is "bin/cgi-bin/installer.pl syntax OK" it seems that it's something (e.

[otrs] Can't locate object method "new" via package "Kernel::Config"

ble checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To un

[otrs] Installation: Software error (FreeBSD, MySQL, OTRS 2.4)

t. I double checked the perl env and all modules are installed ok. Any ideas, hints, advice really appreciated! TIA! Cheers Frank - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs

Re: [otrs] LDAP update?

Hi, Are you the only one who can't log in? In this case there could be a problem with some special characters in your password. Regards, Frank Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Emily Flynn Gesendet: Montag, 22. Juni 2009 13:26 An: otrs@otrs.org Be

Re: [otrs] disable Pending date field

Hi, you can find the configuration for notes under Frontend::Agent::Ticket::ViewNote (search for note in the SysConfig section). There you can disable and enable the fields you see when creating notes. Regards, Frank Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von

Re: [otrs] my SMTP Authentication

{"SendmailModule::AuthPassword"} = ""; You just need to add these lines to your Kernel/Config.pm file and adjust the settings for Host, AuthUser and AuthPassword. [1] http://doc.otrs.org/2.3/en/html/c1308.html#email-sending-smtp Kind regards Frank Wall --

[otrs] Composing Answer to Non-Owned Ticket

Hello All, Is it possible to allow agents that do NOT own a ticket to compose an answer to a ticket? Just so he/she can suggest something to the ticket, but not hold ownership of it. Writing a Note with type note-external doesn't seem to send out a reply e-mail. Thanks,

Re: [otrs] Default CC/Admin CC

ach user's e-mail address in the group to the CC field. This would at least make it much easier to include a group of people on a certain topic, if thought necessary. Thank You, Frank Weindel -Original Message- From: otrs-boun...@otrs.org on behalf of Anton Gubar'kov Sent: Sat

Re: [otrs] CC e-mail for company members

I don't think such a feature exists. I've asked if an auto CC could be done at all and have yet to have anyone tell me yes or no. This would be a very nice feature! Frank Weindel -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mayk B

Re: [otrs] Limit Queue Access

Thanks Daniel, I'll try it out! Frank From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Obee, Daniel Sent: Thursday, January 08, 2009 2:27 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Limit Queue A

[otrs] User Defined Signatures

Hi All, Many of our employees have different titles we'd like to include in their signature, but it seems you can only define a signature to a certain queue, and not by user. Is there any kind of plug-in that will allow user-defined signatures? Thanks, Frank We

[otrs] Limit Queue Access

ts in that queue. Any help would be appreciated. Thank you, Frank Weindel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Default CC/Admin CC

Hi All, I would like to know if OTRS has the ability to store a default CC with every ticket that is created. So any changes/replies/notices for that ticket are automatically sent to a specified list of people. This is similar to what Bugzilla and RT currently has. Thank you, Frank

[otrs] "use diagnostics"

Hi everyone, When I run my stats script on our OTRS server, it causes OTRS to die with a message about &diagnostics (This is the windows server version, it doesn't do it on the Linux version.) Where is "use diagnostics" specified in OTRS? many thanks Frank

[otrs] "Pending reminder" where should be "closed"

is doesn't seem to be the case.. Is there some cron process that should have updated the state field in the ticket table ? rgds Frank ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubsc

RE: [otrs] OTRS 2.2 on Windows 2003 Server error messages

ou are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin) immediately by return e-mail, and dele

RE: [otrs] how do i add a new category in faq v1.2.4?

ase notify the sender (Frank Wakelin) immediately by return e-mail, and delete this message and any attachments from your system. Thank you. Information Confidentielle: Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinatair

[otrs] Postmaster Filter / RegExp Question

or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin) immediately by return e-mail, and delete this message and any attachments from your system. Thank you. Information Confidentielle: Le present

RE: [otrs] Otrs doc in PDF version 2.2

recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin) immediately by return e

RE: [otrs] Apache ERROR: MaxRequestsPerChild (found problem)

I've installed 2.2.1-002 now and haven't had the issue re-occur. Apache hasn't crashed since and previously was crashing approximately every 3 hours. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Frank Wakelin Sent: July 17, 2007

RE: [otrs] Apache ERROR: MaxRequestsPerChild (found problem)

failure but does not affect the working of the system so far. if you find any solution or why its happening please do let me know. thank you From: "Frank Wakelin" <[EMAIL PROTECTED]> Reply-To: "User questions a

RE: [otrs] Apache ERROR: MaxRequestsPerChild

may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify t

[otrs] FAQs gone after upgrading 2.1.5 -> 2.2.1

Is there an easy way to restore just the FAQ's from the database dump? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Frank Wakelin Sent: July 16, 2007 09:04 To: User questions and discussions about OTRS.org Subject: [otrs] RE: Upgrading 2.1.5 -&g

[otrs] Upgrading 2.1.5 -> 2.2.1

ments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin) immediately by return e-mail, and delete this message and any attachments from your system. Thank you. Information Confidentielle: Le present message, ainsi que tout fichier qui y est join

[otrs] RE: Upgrading 2.1.5 -> 2.2.1

OR 1050 (42S01) at line 138: Table 'sla' already exists Are these normal, or can I expect other problems? -Original Message- From: Frank Wakelin Sent: July 16, 2007 08:50 To: 'User questions and discussions about OTRS.org' Subject: Upgrading 2.1.5 -> 2.2.1 I'

[otrs] STATS Basic Report Help

ereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender (Frank Wakelin) immediately by return e-mail, and delete this message

[otrs] New Phone Ticket - LDAP Customer Backend - Creation Fails when LDAP user has no email address.

ed we receive an error similar to "invalid Mike (Invalid syntax)!". If there a work-around for this? --- Frank Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipients (otrs@otrs.org), are confidential, and may be privileged. If y

RE: [otrs] Send a daily email of open tickets to admin?

ender (Frank Wakelin) immediately by return e-mail, and delete this message and any attachments from your system. Thank you. Information Confidentielle:Le present message, ainsi que tout fichier qui y est joint, est envoye a l'intention exclusive de son ou de ses destinataires (otrs@otrs.org);

[otrs] Customer Time zone - Customer LDAP source

for the customer.pl pages? Frank WakelinManager, Network/Telephony Services 100 - 814 Richards St.Vancouver, BCV6B 3A7 Telephone: (604) 661-7906Mobile: (778) 229-9461Fax: (604)

[otrs] Pending States

they were cluttering up both my "Mailbox" and my "Locked Ticket" display Any help would be appreciated -- Frank Barton Starwolf.biz Systems Administrator www.starwolf.biz/~pauling (My Key is linked there.) pgptbQdR9fp4Y.pgp Description: PGP signature __

Re: [otrs] attachment size

Hi Daniel, 1 MB sounds like a problem with the default binary size in mysql - is 'max_allowed_packet' set to '1M' in my.cnf? Otherwise have a look at the 'Core:Web:WebMaxFileUpload'-OTRS-parameter. Regards, Frank > Hello otrs, > > Is there a way to set t

[otrs] ODBC customer database

sql|maxdb|oracle|db2|mssql). I checked DB.pm but found nothing about odbc there. Can anyone help me out? Did i missed anything? This is a windows server btw. Thank you and Regards Frank ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: h

[otrs] Errors

Fri Jul 1 12:00:27 2005 error OTRS-CGI-10 Need Template! getting this in system logs and ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: freebsd Time: Fri Jul 1 12:12:13 2005 Traceback (88832): Module: Kernel::Output::HTML::Generic::BlockTemplatePreferences (v1.147.2.1) Line: 205 Modul

[otrs] Filters and redirects

Basicaly im trying to do this if email is sent to support@ i will autoreply with please use online form at www.xx/form so i can grab accoundid with it. and tag it to X-username problem is i need to use same email. so basicaly if not X-username then send XX message if there treat as ticket

[otrs] wats diference between pending auto close + and - ?

wats diference between pending auto close + and - ??/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTR

[otrs] escalation

Sorry im confused somehow this morning what does escalation exactly do ? Frank Customer Business Customization Teliax Inc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] otrs

Also seems that customer.pl shows ALL queues for users.. even trash , spam and junk thats not good.. had to hack the template with hardcoded values.. anyway around it ? Frank Customer Business Customization Teliax Inc Téléphone - Internationnal / Phone - Worldwide: +1-303-629-8300 Sans

[otrs] agent interface

Sorry forgot to include logs this is what log file show No commands in AgentInterface email found, send reject to agent (MessageID:<[EMAIL PROTECTED]>)! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperm

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