FW: [otrs] cron jos in windows

Can some please give me a clue as to how to solve the problem below. _ From: Mamakwa M. Sefiri Sent: 30 January 2007 12:38 PM To: User questions and discussions about OTRS.org Subject: [otrs] cron jos in windows Can someone please help me I need help with cron jobs, I have

[otrs] cron jos in windows

Can someone please help me I need help with cron jobs, I have set up the postmaster pop3 account, have checked cron services and they are running. Please advise I have activated custemergroupsupport and still can not see list of users Thanks Mamkwa

FW: [otrs] Re: OTRS on Windows

Can someone please help me regarding the problem below -Original Message- From: Mamakwa M. Sefiri Sent: 24 January 2007 11:28 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Re: OTRS on Windows I have Installed OTRS 2.1 on Windows XP. I need help t

RE: [otrs] Re: OTRS on Windows

: Shawn [mailto:[EMAIL PROTECTED] Sent: 11 January 2007 01:13 PM To: otrs@otrs.org Subject: [otrs] Re: OTRS on Windows Hi, Mamakwa M. Sefiri nrf.ac.za> writes: > > > > > > Hi there > > > > I had the OTRS system installed using Linix and I did not >

RE: [otrs] Re: OTRS on Windows

on Windows Hi, Mamakwa M. Sefiri nrf.ac.za> writes: > > > > > > Hi there > > > > I had the OTRS system installed using Linix and I did not > back it up. Last week I reinstalled the system on Windows. > > > > I need to activate custom

[otrs] OTRS on Windows

Hi there I had the OTRS system installed using Linix and I did not back it up. Last week I reinstalled the system on Windows. I need to activate customer form the active Directory, get the mails to send and receive, can some one please advise. Thanks Mamakwa __

RE: [otrs] Notify new owner of ticket?

I once had the same problem, Queue Management and make customer State Notify to be YES -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of tick

[otrs] riminders

Good day   Is it possible to have reminders on the calendar? I book equipment using the OTRS calendar, so need to get reminders on the bookings.   Thanks Mamakwa     ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

[otrs] email when escalation time is 0

Good day   Is it possible to configure the system to send supervisor an email when the call escalation is 0.   Please advice   Thanks in advance ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pip

[otrs] cron jobs not working anymore

Please help I am not receiving tickets anymore on the otrs system. I have trying to run the cron jobs again and still they are not working.   When I run crontab –u otrs –l there is no cron jobs running ___ OTRS mailing list: otrs - Webpage

[otrs] notifications

Good day   I have send emails before on this issue, I got responses from you but still notifications are not working. I need your help regarding the otrs system, am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been

FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification

I kindly need help on this issue, please advise.   From: Mamakwa M. Sefiri Sent: 05 October 2006 11:11 AM To: 'User questions and discussions about OTRS.org' Subject: FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification   Still need help regarding this issue. This

FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification

'note-report' => '0',     };         $Self->{DefaultNoteTypes} = {     'note-internal' => 1,     'note-external' => 1,     'note-report' => 1,     };   From: Mamakwa M. Sefiri Sent: 03 October 20

RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification

  Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : R

RE: Réf. : RE: Réf. : [otrs] notificat ion

nswer' ?   If Yes, did you choose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Ob

RE: Réf. : [otrs] notification

ernal' => 1,     'note-report' => 1,     }; After that, when you close a ticket the customer will receive a mail or not   [EMAIL PROTECTED] a écrit : - Pour : "User questions and discussions about OTRS.org" De : "Mamakwa M. Sefiri" <

[otrs] notification

Good day   I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed.   I have read the manual no genericagent but it is not clear to me.   Please advice Mamakwa    

[otrs] RE: spam

-SPAM-VALHELO X-IMAIL-SPAM-URL-DBL X-IMail-SPAM-Premium X-IMail-SPAM-SPF-None X-IMail-SPAM-SPF-Fail X-IMail-SPAM-SPF-Softfail   >And you have a SMTP gateway tagging this?  Something like SpamAssasin or the >likes? >On 9/26/06 8:13 AM, "Mamakwa M. Sefiri" <[EMAIL P

RE: [otrs] spam

SpamAssasin or the likes? On 9/26/06 8:13 AM, "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote: I have set the Match for Heater 1 to "X-Spam-Flag:" and the Value to "Yes",  and se the "Set" header 1 to  "X-OTRS-Queue:" and value to "Junk"

FW: [otrs] spam

I have set the Match for Heater 1 to "X-Spam-Flag:" and the Value to "Yes",  and se the "Set" header 1 to  "X-OTRS-Queue:" and value to "Junk" From: Mamakwa M. Sefiri Sent: 26 September 2006 12:05 PM To: User questions and discu

[otrs] spam

I have setup the PostMaster Filter to send spam email to the junk queue, and it does not work.   Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lis

RE: [otrs] Ticket Supervisor and Ticket Watcher

I would also want to know more regarding this issue, do I just put the line in /opt/otrs/Kernel/Config.pm, and how would the system know who are the ticket supervisor -Original Message- From: Marc Petitmermet [mailto:[EMAIL PROTECTED] Sent: 30 August 2006 03:03 PM To: User questions and d

[otrs] where can find the OTRS inventory manual for Asset Auditing?

  ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

RE: [otrs] FW: TicketID

Mamakwa M. Sefiri Sent: Friday, August 11, 2006 8:34 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID   The new ticket window is find I only get the error when I press the submit option, and I login with the username and password from the Active directory, and

RE: [otrs] FW: TicketID

full too, I’ve seen that as a problem in the past…   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mamakwa M. Sefiri Sent: Friday, August 11, 2006 7:56 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] FW: TicketID     I am using OTRS 2.0.4 on

FW: [otrs] FW: TicketID

  I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below.     From: Seigafuse, Mike [mailto:[EMAIL PROTECTED] Sent: 11 August 2006 01:47 PM To: User questions and discussions abou

[otrs] Search on FAQ

I have added FAQ as an Agent, 20 of them and now all Customers can’t search on FAQ. Can someone please help me.     ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http:

[otrs] Customer Users <-> Groups Management

Good day   I need to update the Customer Users <-> Groups Management ffrom the Active Directory. Please help   Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsu

FW: [otrs] Customer Ticket(My Tickets)

as a Customer.   Thanks     From: Mamakwa M. Sefiri Sent: 19 July 2006 10:47 AM To: User questions and discussions about OTRS.org Subject: FW: [otrs] Customer Ticket(My Tickets)   I desperately on help on this one, I just need clue on how to fix the problem below

FW: [otrs] Customer Ticket(My Tickets)

I desperately on help on this one, I just need clue on how to fix the problem below   From: Mamakwa M. Sefiri Sent: 17 July 2006 11:27 AM To: User questions and discussions about OTRS.org Subject: [otrs] Customer Ticket(My Tickets)   Good day   I realized this morning that

FW: [otrs]Search on FAQ

Please help; I removed the language and category options on the search window. Could this have any effect on the search option not working? I can search when I am logged in as an Agent but not when I am logged in as a Customer   Please advice.     From: Mamakwa M. Sefiri Sent

[otrs] Customer Ticket(My Tickets)

Good day   I realized this morning that customer can’t see their logged tickets on My Tickets. I can see all the tickets that I have logged when I have logged in as a Customer. I have tried to log in as 4 different customers and there was nothing on My Tickets.   Please advice   Thank

FW: [otrs]Search on FAQ

I have put in FAQ on the OTRS on when I try to search it does not give any results   Please advise   From: Mamakwa M. Sefiri Sent: 10 July 2006 04:10 PM To: User questions and discussions about OTRS.org Subject: [otrs] FAQ   Please advice, I can’t search on FAQ   Thanks

[otrs] FAQ

Please advice, I can’t search on FAQ   Thanks MAmakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting

RE: [otrs] Backup

Can some please advise me, I need to do backup on the system and I do not know how or where to start. I tried using the OTRS backup, the backup.pl but it does not work please help me Thanks -Original Message- From: Mamakwa M. Sefiri Sent: 19 May 2006 08:46 AM To: User questions and

FW: [otrs] Active Directory

Title: Re: [otrs] Active Directory Can some one please help me, how can I disable the Customer User Management. I am trying to sort the problem below.   Thanks   From: Mamakwa M. Sefiri Sent: 23 June 2006 08:06 AM To: User questions and discussions about OTRS.org Subject: RE

[otrs] Active directory

One of my customers who joined our organization last week tried to log in yesterday and today, and this is the error that she gets “Login failed! Your username or password was entered incorrectly. “ I have checked on the Customer User Management her details are not there. The system does n

RE: [otrs] Active Directory

details are not there. From: Andy Lubel [mailto:[EMAIL PROTECTED] Sent: 22 June 2006 04:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Active Directory   They need to log in. On 6/22/06 8:40 AM, "Mamakwa M. Sefiri" <[EMAIL PROTECTED]>

[otrs] Active Directory

I have activated the Customer User Groups Management some time ago, and it works fine, but the problem is it does not automatically update itself. I have added new Customer on our Active Directory and the do not appear on Customer User Groups Management. Please advise.   Thanks Mamakwa

[otrs] Calender

Is it possible to give Customers permission to the calendar, I have it installed thon the system? Please advice   ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://

[otrs] Calendar

Is it possible to give Customers permission to the calendar, I have it installed thon the system?   Please advise ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://

[otrs] sorting tickets

Please I need help sorting tickets on the otrs according to received date   Please advice   Thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.or

[otrs] Crystal Reports

  ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

[otrs] Company Ticket

Please advise. I need to remove the Company Ticket link on the Customer window, I have searched on all the Customer .dlt forms and could not find anything.   thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://li

[otrs] Reports an Agents

I am using the OTRS helpdesk and I assign tickets to deferent Agents, Is it possible to produce reports on deferent Agent every month end.   Thanks   Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.o

RE: [otrs] funny charectors

;article' table. SQL query: SELECT `a_content_type` , `a_from` , `a_to` FROM `article` /Mikke > -Ursprungligt meddelande- > Från: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > För Mamakwa M. Sefiri > Skickat: den 17 maj 2006 10:38 > Till: User questions and discussions abo

[otrs] Report per Agent

I am using the OTRS helpdesk and I assign tickects to defferent Agents, Is it possible to create a report an Agent.   Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] login

Is it possible to make the system recognize the Customer and Agent login details whenever they login, only if they have login before on the system.   Thanks Mamakwa     ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: ht

RE: [otrs] Backup

Yes I did -Original Message- From: Richard Hinkamp - BeSite [mailto:[EMAIL PROTECTED] Sent: 19 May 2006 08:12 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Backup So did you create /backup? (not /opt/otrs/scripts/backup!) Richard Mamakwa M. Sefiri wrote: >

RE: [otrs] Backup

I am running otrs on SUSE Linux. -Original Message- From: Jurgen de Wijs [mailto:[EMAIL PROTECTED] Sent: 18 May 2006 09:10 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Backup Mamakwa M. Sefiri schreef: > I have create a folder /backup under opt/otrs/sri

RE: [otrs] Backup

I have create a folder /backup under opt/otrs/sripts and it still gives me the error. -Original Message- From: Nils Breunese (Lemonbit Internet) [mailto:[EMAIL PROTECTED] Sent: 18 May 2006 11:29 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Backup Mamakwa M

[otrs] Backup

I am want to do backups the system everyday   I read the manual on how to back and when I run this command line   ./backup.pl -d /backup/   I get an error directory:/backup   Thanks Mamakwa     ___ OTRS mailing list: otrs - Webpag

RE: [otrs] funny charectors

sions about OTRS.org Subject: Re: [otrs] funny charectors Mamakwa M. Sefiri wrote: > I am getting funny characters on the emails send to the system. > > > > I have put in $self ->{'DefaultChatset'}; in Config.pm, I thought > the problem will be solved. It is DefaultC

[otrs] Customer and Compay ticket

Can someone please explain to me the difference between Customer and Company tickets   Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs

RE: [otrs] funny charectors

discussions about OTRS.org Subject: Re: [otrs] funny charectors Mamakwa M. Sefiri wrote: > I am getting funny characters on the emails send to the system. > > > > I have put in $self ->{'DefaultChatset'}; in Config.pm, I thought > the problem will be solved. It is

[otrs] funny charectors

I am getting funny characters on the emails send to the system.   I have put in $self ->{‘DefaultChatset’}; in Config.pm, I thought the problem will be solved.   Can someone please advice?   Thanks Mamakwa   ___ OTRS mailing list: ot

[otrs] queue

Can someone tell me where on the system does it reads   $Self->{'CustomerPanelOwnSelection'} =  {   'Misc' => 'Second Queue',   'Junk' => 'First Queue'     };   I want to change the Queues, witch the Customer can select in the Customer-Interface. I want to change

[otrs] FW: Queues on New Ticket

ine: 47    Module: (eval) (v1.36) Line: 203    Module: ModPerl::RegistryCooker::run (v1.36) Line: 203    Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 169    Module: ModPerl::Registry::handler (v1.99) Line: 30     From: Mamakwa M. Sefiri Sent: 08 May 2006 12:25 PM To

RE: [otrs] Generic Agent

I just want to understand so that I know when and how to use it. -Original Message- From: Richard Hinkamp - BeSite [mailto:[EMAIL PROTECTED] Sent: 08 May 2006 01:20 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic Agent > Can someone please exp

[otrs] Generic Agent

    Can someone please explain how generic agent works, I have read the manual but it is still not clear to me.   thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/

[otrs] Queues on New Ticket

Is it possible to show the queues on the TO field, on the new ticket window. I tried to find clues on the manual.   Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] FW: sorting emails

Please someone advise, is it possible to sort the emails on the otrs by date received   th   From: Mamakwa M. Sefiri Sent: 03 May 2006 03:32 PM To: 'User questions and discussions about OTRS.org' Subject: srting emails   Please I need help sorting tickets o

[otrs] FW: Date on tickects and funny symbols

I need advise, I am getting funny charectors on the otrs, see below   I would like to request if you can help me block someone’semail address and block all incoming emails from him/ her.   thanks From: Mamakwa M. Sefiri Sent: 04 May 2006 09:07 AM To: 'User question

[otrs] Emails to remain in the inbox

Is it possible to retain all the emails that are send to inbox that the otrs reads.   I want the cron to read the emails and send a copy of the email to to otrs. At the moment it seems as if it flushes the emails from the inbox to the otrs   Please advise   Thanks Mamakwa

[otrs] Date on tickects

Is it possible to make the Date field to appear on the ticket?   Please advice   Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org

[otrs] srting emails

Please I need help sorting tickets on the otrs according to the email that was send last( Received) like in outlook   Thanks Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To

[otrs] Customer User Management update button

Please help   The update button under Customer User Management is not working it gives me the error below     Please advise   Error: Not supported for this module! Comment:     Bug Report:   Traceback:    ERROR: OTRS-CGI-10 Perl: 5.8.7 OS: linux Time: Tue May  2 11:0

[otrs] login

I am not sure what I did but after activating the CustomerGroupSupport I can not login on the LOG S CALL login window   Please advise   thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/piperma

RE: [otrs] Cron Jobs

and discussions about OTRS.org Subject: Re: [otrs] Cron Jobs   Try:   $ crontab -e -u otrs   or   $ su - otrs $ crontab -e     -- Downtown Help Desk System Administrator - Original Message - From: Mamakwa M. Sefiri To:

[otrs] Cron Jobs

I have just activated cron jobs, and I received this email below in my in box. Please advise -Original Message- From: NRF IT Support Notification Master [mailto:[EMAIL PROTECTED] Sent: 28 April 2006 08:45 AM To: Mamakwa M. Sefiri Subject: Re: [Ticket#200604281027] New ticket

RE: [otrs] Cron Jobs

When I run crontab –l –u otrs I get an error that says no crontabs for otrs   From: Mamakwa M. Sefiri Sent: 26 April 2006 04:08 PM To: User questions and discussions about OTRS.org Subject: [otrs] Cron Jobs   I also have problem about cron jobs. When I get to : linux:/opt

[otrs] Cron Jobs

I also have problem about cron jobs. When I get to : linux:/opt/otrs/bin# su otrs linux:~/bin$ ./Cron.sh start   as instructed from the manual I get an error that I must run the srip as an otrs user   please advise   Thanks Mamakwa   _

[otrs] FW: emails

7;Database::Limit in Config.pm found Error: Config.pm no value for 'Database::Attribute in Config.pm found Error: Config.pm no value for 'Database::QuoteSingle in Config.pm found Error: Config.pm no value for 'Database::QuoteBack in Config.pm found   Please advise thanks

[otrs] confirmation

Good day   First I would like to apologize for contacting you this way, I subscribed with User questions and discussions about OTRS.org yesterday and I send 3 emails so far with no reply. I please request that you confirm that you received those emails       From: [EMAIL PROTE

[otrs] FW: emails

I have avtivated CustomerGroupSupport, and I still can not receive emails into the otrs.   Please advice   Thanks Mamakwa   From: Mamakwa M. Sefiri Sent: 25 April 2006 03:13 PM To: User questions and discussions about OTRS.org Subject: emails   Good day   Please can

[otrs] emails

Good day   Please can someone help me I am tying to get email onto system, I tried activating the CustomerGroupSupport with this line    $Self->{'CustomerGroupSupport'} =  '0'; in Config.pm but it is not working, it works when I run cat ../doc/test-email-1.box|./PostMasterP

[otrs] emails

Good day Please can someone help me I am tying to get email onto system, I tried activating the CustomerGroupSupport with this line    $Self->{'CustomerGroupSupport'} =  '0'; in Config.pm but it is not working, it works when I run cat ../doc/test-email-1.box|./PostMasterPOP3