Op 18-mei-2006, om 14:42 heeft Mamakwa M. Sefiri het volgende
geschreven:
I have create a folder /backup under opt/otrs/sripts and it still
gives me the error.
/backup is a folder under /, not under /opt/otrs/scripts, so what
you're trying won't work. Where to you want to backup to? To /b
Mamakwa M. Sefiri wrote:
I am want to do backups the system everyday
I read the manual on how to back and when I run this command line
./backup.pl -d /backup/
I get an error directory:/backup
Did you create /backup? I guess not.
Nils Breunese.
_
Manish Sharma wrote:
I find my OTRS is not accepting incoming mails by itself. I have
download all my incoming mails manually using “postmasterpop3.pl -f
-d 2”
And each time I run this module I get this error message
Can't open file: 'process_id.MYI'. (errno: 145), SQL: 'SELECT proces
Richard Hinkamp wrote:
A customer of us does support for multiple customers of his. Every
customer has his own queue with all the settings and e-mail
addresses etc. He wants the ticket number or hook to contain a part
of the queue name. So when someone calls and says I have ticket nr
XYZ-
Brian Ronk wrote:
After a while away, I finally got back to working on getting OTRS
up and running. Which I do, for the most part. But, I am getting
an error right now for 2 things: SysConfig, and Package Manager
when I click on them in the Admin area. I have it running on
Ubuntu 6.06
Mamakwa M. Sefiri wrote:
I am getting funny characters on the emails send to the system.
I have put in $self ->{‘DefaultChatset’}; in Config.pm, I thought
the problem will be solved.
It is DefaultCharset and you have to give the variable a value. I
have this set:
$Self->{DefaultCharse
Alexander Kardailsky wrote:
Let's try one more time. ;)
Is it possible to configure otrs that I will receive to my email
address all requests that customers send through web form?
You could set up a notification for new tickets?
Nils.
___
OTRS
Alan McKeown wrote:
Have started using OTRS in a limited sort of way as I am still
truggling with some details on set-up.
In the create ticket screen at the bottom there is a time units
section. What does this mean? is it hours spent?
It is whatever unit you decide to use in your environmen
Olivier BATARD wrote:
We want to centralize customers mail addresses in one mail address,
because users (150) don't have mailbox and no mailing system.
Do you have another solution ?
Kernel/Config/Defaults.pm has
$Self->{CheckEmailAddresses} = 1;
I'd put the following in your Kernel/Confi
Olivier BATARD wrote:
Could you tell me how I Can use the same email address for several
customer ?
I think that would involve some serious hacking. Why would you be
able to do that?
Nils.
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Steve Hill wrote:
When I click on the SysConfig link on the admin menu, I get:
Software error:
Can't locate object method "new" via package "XML::Parser::Lite"
at ../..//Kernel/System/XML.pm line 781.
Anyone care to hazard a guess how to fix this??
My guess is that you didn't install all
Jason Loven wrote:
What was the option that changed the character set? I’m getting
emails with funny character codes in them.
Set $Self->{'DefaultCharset'} in Kernel/Config.pm.
Nils Breunese.
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Paul Dale wrote:
Gives me the most of it ... but I really need to get at the
headers ...
When you're looking at a ticket you can click a link to display the
email without formatting. This gives me all the headers and even a
download link.
Ah, that's good to know ... that means it must be the
Paul Dale wrote:
That said, I want to retrieve emails that are in the TTS intact with
headers. Optimally the exact message that was fed into the system.
Is that
accessible?
What I'm doing now is using the Kernel::System::Ticket Object, but
as far as
I can see that doesn't have the header.
Le Minh Ngoc wrote:
I just on cPanel hosting only.
This will be hard. The documentation assumes you have root access to
the server you're installing OTRS on. There was someone on this list
who mentioned he got it working on a shared hosting account some time
ago, but not without some co-
Le Minh Ngoc wrote:
I just look around for a helpdesk system and found
OTRS have alot of features. But unlucky, i can not
install it on my site yet.
Could anyone help me to install OTRS using cPanel ?
If it possible please teach me step by step.
Do you have root on the server or just a hostin
Alexander Scholler wrote:
You have to know to right place for your Config.pm that is in use.
I did the manual source-installation, created a user OTRS with ~=/
opt/otrs, all OTRS-stuff is installed within the home directory, so
I use /opt/otrs/Kernel/Config.pm.
I don't know the file-positio
Tom French wrote:
I have read the doc.s , unfortunately, it does not help me see the
tickets.
I am a user and added myself to the admin group. When I log in, I
only see the tickets assigned to myself. i.e. "My Own Queue"
Can you give me a procedure (short) to make sure it is correct.
When
Tom French wrote:
Thanks for the link, my questions is still not answered, and I may
not be presenting it correctly.
What agent has FULL access to see ALL the tickets that any user has
in their queue.? Or, is there a agent I can create and give them
the right to see all tickets of everyone.
Tom French wrote:
Can you explain what is the Generic Agent, or how one gets to it
via the GUI.
i.e. what is the url looklike. I have been trying to see ALL the
open tickets that our agents have, and this might be the trick.
Please take a look at the documentation first:
http://doc.otrs.or
Brett Gruchow wrote:
After not getting it to run on core 4 due to what I thought was an
apache issue, I was asked to get it running on IIS windows to see
if it made any difference.
Maybe the issue described in http://lists.otrs.org/pipermail/otrs/
2006-January/010033.html ?
Nils Breunese
Brendan Humphreys wrote:
We've upgraded from OTRS 1.3.x and now PostMasterPOP3.pl is
occasionally falling over with this error:
Wide character in syswrite at /usr/lib/perl5/5.8.8/Net/Cmd.pm line 436
[...]
Config.pm has:
$Self->{'DefaultCharset'} = 'utf-8';
googling for this error message I
Op 21-apr-2006, om 20:37 heeft Matt Linton het volgende geschreven:
I'd like to allow multiple software groups within our single
organization to handle their own "issue reporting" via OTRS. Since
I don't want to manage multiple servers, and want them each to have
full administrative contro
David Ang wrote:
like i said, i didn't install otrs thru rpm, but instead using
source, configured, compiled, and make.
Hm, then I think it is very strange that the Plesk installer is
complaining about OTRS being installed. It could be checking for /opt/
otrs, but I'd think the installer f
David Ang wrote:
Thanks for trying to help me out, im sure just deleting the /opt/
otrs folder will not solve my problem,how do i make the system
believe that otrs-2.0.x. is not already installd when i try to
upgrade my plesk?
You could uninstall it (rpm -e otrs) and then upgrade Plesk
Igor Macedo wrote:
Probably your OTRS is installed by rpm.
If is this correct, run this command by root:
# rpm -ev otrs-2.0.4-01
This will only remove the OTRS software. The database will still be
there...
Nils Breunese.
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David Ang wrote:
i am trying to upgrade my plesk on my server and get this error in
the end:
Check for components installation status
Reading system installed packages...done.
Download file plesk-8.0.0-fc2-i386.hdr.gz: 48%..100% done
Download file plesk-8.0.0-fc2-i386.hdr.gz: 26%..100% done
R
Koning, Rene wrote:
We are running OTRS on windows 2003 server (since march this year)
and are using the system to manage ideas people are sending in.
Now, we want to make a second OTRS installation and use this
installation for our new helpdesk. Can I do a second installation
or is there
Corne Beerse wrote:
Christian Schoepplein wrote:
There is however 1 item I cannot find in OTRS: Every ticket
should have a 'topic' with it: A "subject" like item that is
selected from a pre-created list of topics.
In the end, the usage is to create statistics over these topics,
just lik
Mike McGrath wrote:
In my case all my customers are stored in an LDAP server, is it
possible the from email address isn't matching up with whats in
LDAP? For example in LDAP: [EMAIL PROTECTED] And their email
client is sending with a From of "My User <[EMAIL PROTECTED]>"?
I think I on
Mike McGrath wrote:
When users send mail to the OTRS system, Everything gets created
fine except OTRS doesn't know who the customer is. Is there a way
to map this? Also after a ticket has been created and I change the
customer ID on the ticket, the "from" field in the ticket doesn't
see
KartheeK wrote:
If you go to "Admin Area" --> "Notifications", then you see that
there is a template even for "Customer State Update", "Customer
Queue Update "Customer Owner Update". So It follows that even
customers are sent notifications, so still the question is:
Whats the technical di
Richard Hinkamp wrote:
Notifications are sent to agents (people using OTRS).
Auto responses are sent to customers (people sending mail to the
OTRS system).
Yes. Notifications are messages like "There is a new ticket in the
Finance queue" and auto responses are automatically sent messages t
Nic Mertens wrote:
Nils Breunese (Lemonbit Internet) schreef:
Nic Mertens wrote:
But how do I start to setup this program on my web hosting?
I read the manual but it seems to be very complicated. Is there
someone who has any experience to install the program on a linux
hosting and wants
Nic Mertens wrote:
But how do I start to setup this program on my web hosting?
I read the manual but it seems to be very complicated. Is there
someone who has any experience to install the program on a linux
hosting and wants to give me a step by step info?
Are you the system administrato
Nic Mertens wrote:
I was wondering if the OTRS software allows agent to send out mails
to customers on their own initiative and if these mails contain
automatically a ticketnumber?
I walked through the manuals but didn't find any info on this. I'm
looking for a trouble ticket system, not
Tom French wrote:
I want to change the file (code) that sends the email, so I can put
The required IP or UNC name. We do not have this hosted on our
website, it is
Behind our firewall and will not be on a public IP.
So if I could find the code section that sends the email to a
customer o
Tom French wrote:
The above FQDN is NOT what I want. I need to use a static ip
192.168.111.31 or server1 as the FQDN.
Neither is a fully qualified domain name. A FQDN would be something
like server1.deicoprs.net.
Nils Breunese.
___
OTRS mailing l
Graham Leggett wrote:
On Fri, March 24, 2006 1:02 pm, Nils Breunese (Lemonbit Internet)
said:
I just used the rpm on the OTRS site for FC1-FC3. Works just fine on
CentOS 4. Guess it would work on RHEL 4 too then.
Did you build the RPM or just use the binary? My target machine is
x86_64
Graham Leggett wrote:
I have been trying to build v2.0.4's SRPM on a Redhat Enterprise
machine, but the RPM build process bombs out as follows:
/var/tmp/otrs-2.0.4-build/opt/otrs/bin/SetPermissions.sh: /bin/sh:
bad interpreter: Permission denied
Turns out /var/tmp was symlinked to /tmp, w
Cody Grosskopf wrote:
Thats what i got around to thinking though i cannot get sysconfig
to work correctly. I think it could be a permission issue i get
this error when i try to use sysconfig
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: linux Time: Wed Mar
22 09:12:23 2006
Message: Can'
Matthew David Evens wrote:
I'm using Fedora 4. Thank you for any help.
I believe there are some issues with running OTRS on FC4. The rpm is
for FC1-FC3. I believe you need to change at least otrs.conf (search
the mailinglist archives) and possibly your SELinux settings.
Still I don't thi
Matthew David Evens wrote:
My name is David Evens and I wanted to use the ticketing program.
It seemed to install fine; However, after I tried to close a
ticket, I get the following error:
No SASL mechanism found
at /opt/otrs/Kernel/cpan-lib/Authen/SASL.pm line 62
Is there anything I
Ralph Mason wrote:
We have recently set up otrs and would like to be able to forward
an incoming email to create a ticked for the original sender of the
email.
Example, customer sends an email to 'Jim' - Jim decides that this
is a support request and forward the email to a given address.
Maistros Stelios wrote:
I just set it up and the result is the same. So far, I have tried
putty,
secure shell and the system console with the same results.
It makes me think that the problem is on the mysql side or possibly in
the way otrs stores data, but do not know where else to look.
I g
Enda Nagle wrote:
I have just recently been introduced to OTRS and have just
installed it on an in-house server for managing incoming mails.
I didn't install the DNS server on the server, and am now getting
this error in the system log "Can't load Net::DNS, no mx lookups
possible". The ti
Maistros Stelios wrote:
So far, so good. I can display and search greek text in tickets
from the
web interface without problems.
This is my problem:
I *cannot see* the greek chars that are stored in the database from
the
mysql command line.
When I do something like "select from article" I
<[EMAIL PROTECTED]> wrote:
I am using the debian package, permissions appear to be okay (www-
data is
there)
But I get this error when going to sysconfig
software error:
Can't locate object method "new" via package "XML::Parser::Lite" at
../..//Kernel/System/XML.pm line 781.
Is the error
BALAN, Daniel wrote:
Let's take your scenario and say we have the following queues: A, B
and C corresponding to three levels of response time 8h, 12h and 24h.
I don't think I would create queues based on levels of response time.
But then I again I don't use OTRS to differentiate between dif
Alexander Scholler wrote-
Alexander Scholler wrote:
I think that the current OTRS-implementation lacks the
distinction of incoming requests. Is it a
* incident
* service-request, especially
- change request
- request for information or education
(* problem)
(We currently bypass this missin
Alexander Scholler wrote:
I think that the current OTRS-implementation lacks the distinction
of incoming requests. Is it a
* incident
* service-request, especially
- change request
- request for information or education
(* problem)
(We currently bypass this missing feature by using prioriti
Jones, OBrian wrote:
Do I create the .fetchmailrc when I copy .fetchmailrc.dist.
Yes.
If so what is the extension?
There is no extension. Since OTRS is mainly a Linux/Unix-world
application you'll find this kind of files here.
Is it a batch file?
No, it is a configuration file.
Nil
Jones OBrian wrote:
I have otrs running on a windows server. I've read the otrs admin
book and from that I just need to go to the C:\OTRS\otrs and edit
the fetchmailrc.dist to use my mail server and login credentials.
This is what confuses me from the instructions. You can
use .fetchma
Danie Theron wrote:
I tried to access the Package Manager , gave me an error about
permissions so I ran :
./SetPermissions.sh /usr/share/otrs otrs www-data
Now I can't access ANYTHING , no Queues nothing. Please help!
The error message I'm getting is :
Error: Can't create /usr/share/otrs/var
Mito Mito wrote:
In /etec/passwd change the bash for the otrs user from /bin/false
to /bin/bash
Or use the chsh (change shell) command which accomplishes the same:
chsh -s /bin/bash otrs
Nils Breunese.
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Oliver Buckie wrote:
I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not
installed - everything else fine. So I installed "libxml-parser-
perl 2.34-4", re-ran otrs.checkModules and all OK.
That should help, yes.
I get one step further now in System, SysConfig page.. However, as
Oliver Buckie wrote:
I have installed OTRS 2.0.4 on Debian. I can login as
[EMAIL PROTECTED] OK
and go to the Admin menu. However, as soon as I try to go to the
System,
SysConfig page, I get the following error:
cut
Software Error
Can't locate obje
Mike Conigliaro wrote:
can someone who has this working please post their
/etc/apache2/conf.d/otrs.conf? i've been able to get the scripts to
execute fine by adding the line:
ScriptAlias / /opt/otrs/bin/cgi-bin/
but once i do this, all the images stop working, because the next line
stops work
Thomas Nilsen wrote:
/otrs/var/log/TicketCounter.log is the key. When you reinstall,
this is reset to the default or deleted. So copy the old file from
your Fedora system to the new installation.
Thanks, I hope it's fixed now. I thought that would be something that
was pulled from the db.
Hello,
I moved my OTRS 2.0.4 install from a Fedora Core 2 to a CentOS 4.2
box yesterday. Installed a fresh 2.0.4 on the new server, stopped the
otrs service on the old one, dumped the db and recreated it on the
new server. I also copied Kernel/Config.pm over and started the otrs
service o
Hi again,
I'm seeing the same problem on another server (FC3 instead of FC2). I
used the rpm on both servers to install OTRS. Could it be that OTRS
somehow thinks I'm still running MySQL 3.23.x and therefor does not
communicate correctly with the database or something? I'd really like
som
Hello all,
I thought there might be something wrong with my modules, but /opt/
otrs/bin/otrs.checkModules gives me "ok" for every single module.
What can I do to troubleshoot these 'Connection closed by remote
server' errors?
Nils.
I wrote:
I think it's database related somehow, but I st
Hello,
I think it's database related somehow, but I still can't quite put my
finger on it. Connecting with elinks (a text-mode webbrowser) to OTRS
gives me a lot of "Error reading from socket" errors, but it also
gave me this error after trying to log in (I put x's in for a
hexidecimal nu
Hello,
Today I upgraded PHP (4.4.1 -> 4.4.2) and MySQL (3.23.x -> 4.1.15) on
my Fedora Core 2 server and restart both the MySQL and Apache
webserver. All seems to work (I run several vhosts on this server)
except that OTRS seems to have lost it. When I go to /otrs/index.pl
the login scree
Gordon O'Brien wrote:
Thanks Nils - that sorted it.
I trawled through three months of the archives first but didn't
find anything.
What about these posts? Both no older than a couple of weeks:
http://www.mail-archive.com/otrs%40otrs.org/msg09564.html (24 Jan 2006)
http://www.mail-archive.co
Gordon O'Brien wrote:
I have just attempted to install OTRS on a clean Fedora Core 4
machine running apache 2 and mysql. I am quite new to Linux so
please bear with me!
The install seemed to go fine. I checked that all of the perl
modules were installed ok with otrs.checkModules and the i
Thomas Wills:
On 01/02/06, Koning, Rene <[EMAIL PROTECTED]> wrote:
The syntax is 'ALTER TABLE customer_user ADD afdeling VARCHAR
(200); ' -
the problem is which tool or program do I use to add the column
and where or
how do I start it??
You need a MySQL client such as http://www.mysqlfr
Stephen Ritter wrote:
Heads up, there is a problem using the latest FC3 rpm on FC4 -- it
seems
the mod_perl rpm now only includes Apache2::Reload and the otrs.conf
file demands Apache::Reload.
It looks like the otrs code can handle either module, its just the
apache configuration file that ca
Guido Leisker wrote:
is there a rpm for FC4?
The packages for FC 1/2/3 dont work on 4.
What's the error message?
There is no error message from otrs, I can install it. But then my
apache httpd does not work any more.
It seems that otrs thinks I do have apache1 on my system.
Earlier FC rele
Guido Leisker wrote:
is there a rpm for FC4?
The packages for FC 1/2/3 dont work on 4.
What's the error message?
Nils.
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Jason Loven wrote:
I must have a missing module then. Mine read (left to right)
Logout, Queue View, Phone-Ticket, Email-Ticket, Search,
Preferences, Customer, Bulk-Action
I have in between Search and Preferences.
Nils.
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Jason Loven wrote:
I'm running OTRS 2.0.4 on a FreeBSD box. Things are working
basically fine except I had thought there were supposed to be
reports available. Am I just missing something? I don't see any
options to generate reports of any sort. Or to graph statistics? I
don't see any opt
Björn Wiberg wrote:
I would be grateful for any insights regarding this. Many thanks in
advance!
I am not an expert in this field, but maybe also Apache's
AddDefaultCharset also has a say in this. What is that set to?
Nils.
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David Vanderpoort wrote:
Anyone using OTRS on CentOS with cPanel / WHM?
We are about to install OTRS on one of our production servers
running CentOS with cPanel.
Wondering if there is a RPM or if someone perhaps has a punchlist /
check list of issues to check prior to install or during in
I wrote:
I'm running OTRS 2.0.4 on a Fedora Core 2 server with perl-GD
installed via rpm. However, when I go to the statistics page I get
the following error:
Can't locate object method "png" via package "GD::Image" at /
opt/otrs//Kernel/Modules/SystemStats.pm line 330.
My package ma
Keith Turner wrote:
I'm looking to merge 2 tickets - do I just enter the ticket number
into the
"Merge to:" text box?
Yes.
What happens then - I don't want to screw up customer
data here.
Customer data won't get screwed. One ticket will just be merged with
the other.
Nils.
__
Mike Pietersen wrote:
Thanks for the reply, that worked in getting the system back up and
able to log in temporarily,
However after I rebooted the box now I’m getting
“Permission denied at /opt/otrs//Kernel/System/Log.pm line 79”I’m
looking at the log file in /etc/httpd/logs/error_log and
Hello,
I'm running OTRS 2.0.4 on a Fedora Core 2 server with perl-GD
installed via rpm. However, when I go to the statistics page I get
the following error:
Can't locate object method "png" via package "GD::Image" at /opt/
otrs//Kernel/Modules/SystemStats.pm line 330.
However rpm -qi
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