[otrs] SystemMonitoring Problems

nowledgement, so I think once I can work out why it isn't triggering, it should be good to go! Any direction or guidance would be great. Cheers Rob. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://list

Re: [otrs] test regex internal

Well, that message went to the wrong address, sorry list. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rob Shears Sent: 04 December 2015 14:35 To: User questions and discussions about OTRS. Subject: [otrs] test regex internal Testing again.. Should actually pull me

[otrs] test regex internal

Testing again.. Should actually pull me as an agent. [Phonovation Logo]<http://www.phonovation.com/> Rob Shears | Systems Designer Phonovation Ltd. 8 Clarinda Park North | Dun Laoghaire | Co. Dublin | Ireland Company Reg No. 127108 | VAT no. IE4818845D Email: r...@phonovation.com<

Re: [otrs] SystemMonitoring

whether I manually perform the appropriate action (queue or lock), or whether a generic agent performs the action. Never worked, new system, still in dev. Cheers Rob. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of LQ Marshall Sent: 02 December 2015 17:50 To: 'User q

Re: [otrs] SystemMonitoring

functions are working fine and I don’t believe interfere in any way with the operation of SystemMonitoring. The dynamic fields are present and data is properly populated to them in the backend. No CMDB or CI is in place. Cheers Rob. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On

Re: [otrs] SystemMonitoring

Yep, Nagios. Yes, monitoring is enabled (HTTP) via SysConfig and configured. Nagios certainly supports authenticated HTTP acknowledgement, I'm able to acknowledge alerts with the command listed in OTRS via pasting the HTTP request into a web browser fine. Cheers Rob From: otrs

[otrs] SystemMonitoring

event. While I keep working away (the acknowledgement doesn't even work from the command line but I'll solve that one!), anyone have any ideas on what could be going wrong, to cause OTRS to not even attempt the acknowledgement? Che

Re: [otrs] Automatic customer configuration

d assign that to X-OTRS-CUSTOMERID email header. Oh, and I think you have to make sure to turn on CustomerCompany in the config file to get this functionality to work properly. Cheers Rob. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Edson

Re: [otrs] AutoReply not functioning

And. "Auto-Reply/New Ticket" is not the correct setting, I instead need to set "Auto-Reply"! I was overlooking something stupidly simple. Now to go back and rebuild all my other configurations. Rob (annoyed at wasting 3-4 days bug fixing this) From: otrs-boun...@otrs.o

Re: [otrs] AutoReply not functioning

have a mail account, sorting 'by queue', dumping all incoming email into one of those queues that are set to auto reply. To my understanding, that should be all that is required? I'm not overlooking anything simple? Cheers Rob. From: otrs-boun...@otrs.org [mailto:otrs-boun...

Re: [otrs] AutoReply not functioning

ly to a new ticket automatically. If you have any ideas for further investigations, please advise. Cheers Rob. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rob Shears Sent: 01 December 2015 14:37 To: User questions and discussions about OTRS. Subject: Re:

Re: [otrs] AutoReply not functioning

RS-CGI-99 New Ticket [2015120199000174/manual phone ti] created (TicketID=112,Queue=CEO::CTO::Operations::TRIAGE,Priority=3 Norma Same error, same location. Anyone able to point me in another direction as to why the dynamic field check will be failing and causing the autoreply to not work? Che

Re: [otrs] AutoReply not functioning

fixed the errors encountered. Still no auto-reply, still the same two 'field configuration invalid' errors from the same spot when logging a new ticket. Anyone got any other troubleshooting ideas? Cheers Rob. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of

Re: [otrs] AutoReply not functioning

TRS-CGI-99 LINE428 HASH(0x7fd5c0bf2b58) backend The field configuration is invalid Tue Dec 1 09:16:43 2015 info OTRS-CGI-99 New Ticket [201512019921/test, manually ] created (TicketID=97,Queue=CEO::CTO::Infrastructure,Priority=3 Normal,State=new) Any guidance here would be great. Cheer

[otrs] AutoReply not functioning

ed. The auto-response is simple, plain text, doesn't even use any OTRS fields during the testing I am doing. Any advice, guidance or direction on restoring the missing auto-reply functionality would be great! Cheers Rob Shears. ---

[otrs] AutoWatch

ich is fairly inefficient and not very scalable or sustainable. Any guidance or pointers on a 'cleaner' way to do it? Cheers Rob. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Issue with states and priority

, obviously generating zero matches and thereby delivering an empty dropdown box. Onto the next challenge… Cheers Rob. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alvaro Cordero Sent: 18 November 2015 14:26 To: User questions and discussions about OTRS. Subject: Re: [otrs

Re: [otrs] Issue with states and priority

discussions about OTRS. Subject: Re: [otrs] Issue with states and priority Be cognizant of the difference between State *types* and states. Also check if you have ACLs in place. On Mon, Nov 16, 2015 at 8:51 AM, Rob Shears mailto:r...@phonovation.com>> wrote: Moving on from my last problems, I no

[otrs] Issue with states and priority

config went wrong, or what I can present to the group to assist in getting this working properly. Cheers Rob. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Upgrading from 3.0.x

27;ll be hearing from me again as I continue the upgrade process Rob in Memphis OTRS 3.1.21 Ubuntu Server 14.04 LTS x64 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscr

Re: [otrs] CustomerCompany/CustomerGroup/CustomerID

ions and developers, who can manage 'most' of the rest of the functionality within the windows environment if we find OTRS unable to meet our needs. Cheers Rob. From: Rob Shears Sent: 03 November 2015 10:12 To: 'otrs@otrs.org' Subject: CustomerCompany/CustomerGroup/CustomerID

Re: [otrs] Upgrading from 3.0.x

nstraints, but I'm afraid I don't understand what's supposed to happen that didn't happen. Can you shed any light on what went awry with the FK constraint creations? Thanks much, Rob in Memphis - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] CustomerCompany/CustomerGroup/CustomerID

m for the customer tables? I posted a topic on the community forums (http://forums.otterhub.org/viewtopic.php?f=62&t=30599&sid=43c909d7d9c784f0f19d60199e7bf9bc) but the initial comments there actually have me questioning the terminology I'm using, so I figured I'd ask the list! Cheers

[otrs] Upgrading from 3.0.x

ase on it? Thanks in advance for your advice. Kind regards, Rob in Memphis - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] otrs Digest, Vol 47, Issue 59

email), > where say each bit of information went into the ticket body in a name=value > format? > > No one can give you a definitive list of files that you would need to > edit, that is custom development work. > > Hope this helps > > Steve > > > > On 29 Aug

Re: [otrs] otrs Digest, Vol 47, Issue 56

es To: "User questions and discussions about OTRS." Message-ID: <503dc4f2.5040...@otterhub.org> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Rob Lange wrote: > Hi, I am still trying to get this template thing right. I have learnt a > lot about OTRS but am stil

[otrs] Template Issues

Hi, I am still trying to get this template thing right. I have learnt a lot about OTRS but am still a noob, so I request someone to please give me a hand on which files to alter to make my own template. I need to add some fields and make it look like the company wants. Also renaming some of the fie

Re: [otrs] Google Authenticator for OTRS?

Looks like there is a PAM module for it, but I've never implemented anything like this before. Doesn't look like it would be that hard. http://code.google.com/p/google-authenticator/ - OTRS mailing list: otrs - Webpage: http://otr

[otrs] Google Authenticator for OTRS?

code examples for Google Authenticator as a way to provide 2-factor authentication to OTRS sites? Rob M. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

Re: [otrs] otrs Digest, Vol 47, Issue 30

Where can I download altered templates. I am really finding it hard to create my own and its quite urgent. Kind Regards, Rob Lange Business Solutions Manager Business Solutions Unit ICT SASSA, Eastern Cape Office : (043) 707 6436 Fax : 0866010239 Cell : 0824575444

Re: [otrs] otrs Digest, Vol 46, Issue 52

27;s Topics: 1. Re: OTRS with Dreamweaver (Gerald Young) 2. Re: Reply on OTRS Dashboard (Gerald Young) 3. Re: otrs Digest, Vol 46, Issue 51 (Rob Lange) -- Message: 1 Date: Wed, 25 Jul 2012 08:03:08 -0400 From: Gerald Yo

Re: [otrs] otrs Digest, Vol 46, Issue 52

Contents of otrs digest..." Today's Topics: 1. Re: OTRS with Dreamweaver (Gerald Young) 2. Re: Reply on OTRS Dashboard (Gerald Young) 3. Re: otrs Digest, Vol 46, Issue 51 (Rob Lange) -- Message: 1 Dat

Re: [otrs] otrs Digest, Vol 46, Issue 51

submits to your otrs email address. You don't need OTRS's forms to submit via email. On Wed, Jul 25, 2012 at 1:47 AM, Rob Lange wrote: > I see all of the tickets are formed a certain way. I would like to > create a ticket with the following fields and thats all. > Ho

[otrs] OTRS with Dreamweaver

Is there a way to bring the OTRS ticket page into dreamweaver and edit it from there with regards to field order? Kind Regards, Rob Lange Business Solutions Manager Business Solutions Unit ICT __ This outbound email

[otrs] Creating my own ticket template from scratch.

I see all of the tickets are formed a certain way. I would like to create a ticket with the following fields and thats all. How do I start with a black ticket page. I know how to add Dynamic fields already. Rob Kind Regards, Rob Lange Business Solutions Manager Business Solutions

Re: [otrs] English Date Format

could change it... -Rob On 8/14/09 3:26 PM, "Jeff Travers" wrote: > Upgraded to Build: 2.4.2  > > I'm using the default language of English but all date formats are being > displayed as DD/MM/.  I'd prefer to have the values set to MM/DD/.  I >

[otrs] MM/DD/YYYY date format for US English

the changes I made didn¹t seem to be used. Are there a different set of files being used for these preferences that aren¹t noted anywhere in the documentation? Thanks in advance, Rob - OTRS mailing list: otrs - Webpage: http

[otrs] AutoResponse Email AddressID

) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Many Thanks Rob HIll Griffin Windows IT Support Technician 01443 778579 r...@griffinwindows.co.uk Unit 37 Abergorki Industrial Esate Treorchy

Re: [otrs] 2.2.3 updrade to 2.2.4

produced a log file) of which settings it had migrated so that you knew specifically which ones to check... Regards, Rob. BTW to the OTRS folks - thanks for making your product freely available. We've found it to be reliable and does the job well. Good stuff! >*

[otrs] Upgrade path from 2.0.4 to 2.2.2

touch on? Thanks in advance, Rob. -- Bluefish Technologies Pty Ltd http://www.bluefish444.com 17b Market Street, South Melbourne Victoria, Australia, 3205 Phone +61 (3) 9682 9477 Fax +61 (3) 9682 9466 This email is confidential and privileged. Only the intended recipient may access or

[otrs] Permissions to add notes

es. Or do I have to create a whole new ticket (that the queue owners will need to merge) in that queue just to provide some extra information? Thanks in advance, Rob. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://li

Re: [otrs] Bulk-Action no longer works with popup disabled.

I'm pretty sure you should only be modifying Kernel/Config.pm! You'll probably want to restore all the .pm files you've modified, then add your customizations to Kernel/Config.pm... Rob. On 15/09/2005, at 3:46 PM, John Hennessy wrote: Hi Rob, I'm not running mod_p

Re: [Fwd: [otrs] AdminPackageManager - Write permission]

fixed it for me... Regards, Rob On 08/09/2005, at 5:06 PM, [EMAIL PROTECTED] wrote: Any idea for my problem ? :( I didn't find any solution yet... Thanks ! Message original Objet: [otrs] AdminPackageManager - Write permi

[otrs] FAQ article prior revisions

plementation? It's often useful to be able to review (or even roll-back) the changes somebody has made, but currently the history only shows the dates changes were made... Thanks in advance, Rob. ___ OTRS mailing list: otrs - Webpage: http:

[otrs] Bulk action on search results

em to perform a bulk action on... Is there any way to do this? Thanks in advance, Rob. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listin

[otrs] Upgrading from 2.0b4 to 2.0.1

Hi, Does anybody have any advice on upgrading from 2.0b4 to 2.0.1? - Were there database schema changes? - Can I simply patch the changed files, or is a full re-install recommended? - Any gotchas I should be aware of... Thanks in advance, Rob

[otrs] Customer User questions

tionality...) - Is there any way to add email addresses to the 'Address Book' without having to provide a full Customer User login? eg. You don't necessarily want them to have an account, but just want the email address easily accessible, say, for forwarding

[otrs] Re: PostMasterPOP3 crash and 'already running' error

wasn't unlocked 'properly'... Regards, Rob. On 11/07/2005, at 9:41 AM, Rob Cas wrote: Hi, I've been running 2.0.0b4 without problems (until today). On running PostMasterPOP3.pl the first 9 messages were retrieved correctly. Then a perl error followed by a seg

[otrs] PostMasterPOP3 crash and 'already running' error

I get: Notice: PostMasterPOP3.pl is already running! Has anybody seen this problem before and do you know: - if there is a lock file I need to remove to let me receive mail again? - what may have caused the crash in the first place? Thanks in advance, Rob. --- perl(453) malloc: *** erro

Re: [otrs] Upgrate to 1.2.2 Admin Account Problem

I found the problem. Since I upgraded using rpm, I assumed that any database changes would have been made. I ran the DBUpdate-to-1.2.mysql.sql and everything works again! Thanks, Rob Covert, Jake wrote: What does the OTRS log file say? Jake Covert -Original Message- From: [EMAIL

Re: [otrs] Upgrate to 1.2.2 Admin Account Problem

29 12:10:03 venera OTRS-PM3-10[2410]: [Error][main::FetchMail][Line:130]: Can't connect to Jake Covert -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rob Poudrette Sent: Monday, March 29, 2004 11:57 AM To: [EMAIL PROTECTED] Subject: [otrs] Up

[otrs] Upgrate to 1.2.2 Admin Account Problem

Any help would be greatly appreciated. Rob ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =&

Re: [otrs] Understanding ticket "flow"

> you can setup multiple aliases for the otrs account and assign those > email addresses to queues. Once a mail arrives in one queue you can move > it to others (for example, escalate it to 2. level support, etc.) I understand I can do this. Once a ticket arrives in whatever queue its supposed t

Re: [otrs] Understanding ticket "flow"

> > Is there a flow chart or outline of a typical ticket flow? > > it is intended to move tickets between queues. So I have my single OTRS address set up to go to the RAW queue. Once its there, what would be the standard thing to do? Move it to another queue? __

[otrs] LDAP only getting 100 records

I linked up CustomerUser to my campus LDAP server. I am only getting the first 100 records from the server when I go to AdminArea->Customer User. Is this not the right place to look at the users if you are using LDAP? ___ OTRS mailing list: otrs - Webp

[otrs] Understanding ticket "flow"

I am having some problems getting good mental model of a typical ticket "flow" should be. I understand the linking of various system email addresses to queues, so new requests come into their designated queues. After a ticket arrives at the Queue, an agent then does something. That's where I get

Re: [otrs] web interface other than localhost?

> Also, just to clarify, you're able to access OTRS properly if you're looking > at it on that machine, and the errors only show up on if you're trying to > access it from another machine, correct? Yes, that is correct. I solved this with the Allow definition for the OTRS location in httpd.conf

Re: [otrs] web interface other than localhost?

It looks like I found the answer in httpd.conf, change allow from in the otrs location definition to whatever addresses you want to use OTRS. Answering my own question, if this works. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] web interface other than localhost?

This may just be an apache config issue, but I am rather new to Apache so I am not sure what needs to be changed. I have OTRS up and running on win32 with Apache 1.x. I have it running on localhost just fine. I would like it to be available on the IP address of the server, from the web and not j