Hello,
I am currently evaluating the OTRS Help Desk functionality.
During the evaluation I found that it is not possible to set Reactiontimes
per SLA and Prio.
E.g.:
SLA Standard with Prio low: Reaction Time 4 hours between 9AM-5PM
SLA Standard with Prio high: ReactionTme 1 hour between 9AM-5PM
rk, too.
if it works (based upon the filter OTRS log provides) and OTRS does not, from
the same machine, there's not much that can be said except to determine how the
params you've provided in the stand alone perl program aren't accurately
reflected in Config.pm
On Fri,
ction users couldn't be logged on.
If that's the case you need to add the AD server into the workstation list,
when the user is registered then you can remove it.
Regards
2013/11/22 Matthew M. Mosteller < mmostel...@shinesandt.com >
> no ldap entry found means
o ldap entry found means that the ldap server is unable to find an
> entry in ldap for the given uid.
>
>
>
> On Thu, Nov 21, 2013 at 4:38 PM, Matthew M. Mosteller
> wrote:
>> I had LDAP (openLDAP) working for a few weeks and now it suddenly decided
>> to
>>
I had LDAP (openLDAP) working for a few weeks and now it suddenly decided to
stop working. Since the server is not live I have anonymous searches allowed. I
am now getting an error of:
[Thu Nov 21 16:27:30 2013][Notice][Kernel::System::Auth::LDAP::Auth] User:
otrsad...@shinesystech.com authe
In data mercoledì 12 giugno 2013 14:36:43, Claudio M. ha scritto:
> Hi
> I had a 3.2.2 installed on a Opensuse by RPM. Now i've installed on a fresh
> server 3.2.7 from source, I've copied the DB with a new name and copied the
> Defaults.pm to the new installat
Hi
I had a 3.2.2 installed on a Opensuse by RPM. Now i've installed on a fresh
server 3.2.7 from source, I've copied the DB with a new name and copied the
Defaults.pm to the new installation. I've launched bin/otrs.RebuildConfig.pl
and checked the permissions but whhen i reply to a ticket otrs r
A very simple solution for this is owncloud (http://owncloud.org/), as
you can add files with drag and drop and can create "private links". At
least that's the way I chose.
Regards,
Martin
Am 16.08.2012 16:39, schrieb David Boyes:
Suggestion: Put the huge files on a separate download site a
I just used the new change management module to manage my first large scale
change. I am a happy user. Excellent job OTRS!
Now, of course, I want to be able to customize it similar to the FreeText
concept on tickets.
Specifically I want to:
1. have a Change Process Type (e.g. Service Transiti
Wondering if anyone can help with this issue. A tech will put a
pending reminder date on a ticket. Subsequently, they closed the
ticket. They still get notifications as shown below, and these seems to
keep coming also, despite the ticket being closed.
Is there something I can do in admin to st
he interface, you can take them
> off from
> /opt/otrs/Kernel/Output/HTML/Standard
> I guess the one you want to modify is AgentTicketEmail.dtl
>
> It would be nice to know how it goes, please let us know.
>
> Greetings,
>
> Leonardo Certuche
>
>
> On Fri,
ction=AdminSysConfig and do a search
> for phone and then click on Frontend::Agent::ModuleRegistration
>
> greetings,
>
>
> Leonardo Certuche
> Medellín, Colombia
>
>
> On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M.
> wrote:
> Hi, my name is Santi
REMOVE
From: "yevgeniy.koles...@obi.ua"
To: otrs@otrs.org
Sent: Friday, July 3, 2009 16:22:47
Subject: [otrs] Customer Same ID
Hello All,
In our system to let all customers see all
tickets they all have the same Customer ID. But this feature let them edit
o
Hi, my name is Santiago Lunar and new using OTRS, i'm from Venezuela and
work with Debian GNU/Linux since 2003; i think OTRS is a great Trouble
Ticket system; i work as a server administrator in my country and I've
already configured my OTRS but have a doubt and hope you guys could give
me a hand.
Can we develop a report in OTRS 2.3 that shows the details from the
Survey responses?
I wish to be able to assign values to the answers from the radio buttons
to find average scores on each question, and to use text responses and
view all the responses for surveys that were returned.
The only fun
Hello List,
i sometimes have to put my tickets on wait for more than a few weeks.
They all sit in my own queue now and make it messi. How can i hide
tickets with the waiting status?
Cheers,
Mario
-
OTRS mailing list: otrs - W
Hello List,
i am trying to add some features to OTRS since a few days. Since i am
new to OTRS i am having a hard time going through the code. However, i
almost did it and need some help. The d...@otrs.org Mailing List seems to
be pretty dead. Where can i go with questions regarding to the otrs
Can I make invalid queues (marked grey) invisible within the application?
--
Yasir M. Arsanukaev - IT dept
JSC "Amurmetal", Russian Federation
phone +7 (4217) 529-576
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Arc
Yasir M. Arsanukaev пишет:
Anton Gubar'kov пишет:
Hello, Yasir.
You can try a simplier approach. You need to assign the "secret"
queues to
groups no customers are in. Pay attention to the default groups for the
customer in Sysconfig. Once you move the ticket into one of
tomers will no longer see this ticket.
Напиши мне лично по-русски, если по-английски объяснил туманно.С наступающим
новым годом.
Regards,
Anton.
2008/12/23 Yasir M. Arsanukaev
Leonardo Certuche пишет:
the wise manual might help http://doc.otrs.org/2.3/en/html/c1947.html
On Mon, Dec 2
Hello List,
can i make the CustomerID Field mandatory?
Is there a way to display the CustomerID Field if composing an e-mail reply?
Right now i have the TimeUnit and CustomerID Field only in
AgentTicketEmail but not in AgentTicketCompose
Thanks,
Mario
Hello List,
we usually get tickets by email. Unfortunatelly you can not choose a
ticket type when replying ti an email. Why is this? Is there a way to
enable this?
Right now i can only choose a ticket type if i create a ticket myself.
Thanks,
Mario
Hello List,
how can i define the time units and the ticket type as mandatory fields?
I want that those are ALWAYS filled out when submitting a ticket.
Thanks,
Mario
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Yasir M. Arsanukaev пишет:
Hello everyone.
ACLs are great but I don't get why I can't make these work with queues
named in UTF-8 or should they be written using some different charset or
approach?
Thanks a lot.
I've discovered a problem, it's to do with charset encoding.
in Windows
environment. Take a look at your httpd.conf and find a line similar to
Include conf.d/*.conf
It should point to Include directory. Create your own otrs.conf file
there with entries you've been given in previous mail and restart Apache.
--
Yasir M. Arsanukaev - IT dept
JSC "Amurmetal&
Hello everyone.
ACLs are great but I don't get why I can't make these work with queues
named in UTF-8 or should they be written using some different charset or
approach?
Thanks a lot.
--
Yasir M. Arsanukaev - IT dept
JSC "Amurmetal", Russian Federation
pho
Leonardo Certuche пишет:
> the wise manual might help http://doc.otrs.org/2.3/en/html/c1947.html
>
> On Mon, Dec 22, 2008 at 7:50 PM, Yasir M. Arsanukaev
> wrote:
>
>
>> Hello folks.
>>
>> Can I hide any queues so that these are invisible in the queues
Sabeer Ahamed пишет:
Hi All
I need to give a short url
When I type http://support.helpdesk.com
This should be redirected to http://localhost/otrs/index.pl
How to redirect and acheive this in apache windows 2003 Server
Regards
Sabeer
--
Hello folks.
Can I hide any queues so that these are invisible in the queues list to
the end customers or just specify the visible ones but keeping the
tickets readable/writable in the hidden queues by the customers ?
Thanks.
--
С уважением,
Арсанукаев Ясир Маликович :: УИТ
ОАО "Амурметалл"
Auftrag von
m...@bortal.de
Gesendet: Donnerstag, 18. Dezember 2008 15:49
An: otrs@otrs.org
Betreff: [otrs] How to categorize Tickets - Analyze spent time on categories
Hello List,
i would like to "Categorize" my tickets in order to find out how much
time we spend on Ticket Categories.
E.g.
Hello List,
i would like to "Categorize" my tickets in order to find out how much
time we spend on Ticket Categories.
E.g. i want to know how much time we spend with Network-Support,
Development or Telephone Calls.
Is there a way to put Tickets into categories an then analyze how much
time we sp
Hi, list:
I'm wondering how/if it is possible to show ticket owner and ticket
responsible on the general queue view along with ticket state, priority,
service, etc.
I already had a look at Sysconfig Frontend::Agent::Ticket::ViewQueue to no
avail.
Any hint?
Cheers
_
Hi,
According to the footer in the bottom right corner;
" Powered by OTRS 2.3.0 rc1"
--
Muz
>-Original Message-
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
>Niran Abeygunawardena
>Sent: 04 August 2008 17:31
>To: User questions and discussions about OTRS.org
>Subject
Hi,
The only way that I can think of achieving this is to set up a separate
queue to pipe emails from certain senders to by using the PostMaster
Filter. And then to only put an auto-response on the other queue not
containing these redirected emails.
Someone else may have a better solution though;
icket status, is he the one that should be the
ticket owner while those working on the ticket are "responsible" for its
inner working.
So try this: make your "responsible person" to be the owner of all tickets and
let him set the technician who will be in fact working on t
Hi, Brett:
El Martes, 22 de Julio de 2008 01:08, Brett Davis escribió:
> Admin, sysconfig
> Ticket - Frontend::Agent::Ticket::ViewClose
> Ticket::Frontend::AgentTicketClose###ArticleTypes:
>
> Change the "Content" field to a 1 for "note-external", add it if necessary
> (pretty sure it's there just
Hi, Nils:
El Viernes, 18 de Julio de 2008 10:35, Nils Breunese (Lemonbit) escribió:
> Jesús M. Navarro wrote:
> > On our current OTRS install the only option available when choosing
> > the "close
> > ticket" option is to add an "internal note". How
Hi, list:
On our current OTRS install the only option available when choosing the "close
ticket" option is to add an "internal note". How should I change
configuration so both internal and external notes are avilable on the "close
ticket" option?
TIA.
_
Does anybody know if one can autoassign rights to customers ? I need to make
all the queues to be RO by customers so that the tickets remain visible to them
via customer.pl wherever tickets are. There's CustomerGroupAlwaysGroups which
can assign users to groups, but it gives them not only RO but
Hey all,
So, I want to set up a mail rule along the lines of
Match:
"To" being "[EMAIL PROTECTED]",
X-OTRS-Queue not being set
Set:
X-OTRS-Queue: Queue::Example
However, this rule only coming into play when X-OTRS-Queue is not set,
is important otherwise these emails land in the wrong folde
>> Hello people !
>>
>> I have different queues, some of them belong to 'users' group and thus
>> only agents can write to these queues and some which belong to
>> 'customers' group to which both agents and customers can write their
>> tickets via customer.pl.
>>
>> By default customers fall int
!ޞ���ȫr�^�g^&�b��O4��zz�z�+
e"�y��z�b�|"��q�Z�*'N��ɲ��m�x,~�z煊�-E�)�{ N)�4ۈT�֭y8�{o<ӏ!J�n�*'N)��}��hS��2�צ���j��h�Mt�m4�m��Z��azئzƫz�h�)�j�ޖ���-E�)�{ N)��xh��6�h���};�M<��4R�Z�w�.�ʹ�)���4�N��O5�M�[���ӊg��xh��6�h����;�M<ם4&qu
I believe that this happens when you have locked tickets that aren't
closed. (Confusing, locking != closing)
Go to the top right where it reads "locked messages" and from there,
unlock the messages listed there as need be.
>-Original Message-
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTE
El Jueves, 19 de Junio de 2008 18:23, Jesús M. Navarro escribió:
> Hi, list:
>
> I'm using Postgres 8.1 and LDAP backend for both users and clients, and my
> environment seems to be working fine except it seems I can't add clients to
> services.
Recently I had to
Hi, list:
I'm using Postgres 8.1 and LDAP backend for both users and clients, and my
environment seems to be working fine except it seems I can't add clients to
services.
Yes, Services are enabled through Core::Ticket::Service.
It seems to be a problem with my database schema, since postgres l
Wtihin the database I have, which to the best of my knowledge is no
different from the default, the freetext columns have a limit of 250
characters.
>-Original Message-
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
>CARNINO Daniele
>Sent: 11 June 2008 16:10
>To: User que
tomers go
along with it) there's no user selected. If I go to the
service_customer_user it shows empty.
I'm doing something wrong?
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29)
Móvil: +34 666 431 088
e-mail: [EMAIL PROTEC
"�q�%1��z�tu�n�* {m4�]�ܻ�hƫj|ڞ��r���(Z�}^d���'~(����
��N������w'h��-�禲�Z��^���颳��� ��aj�Z��kzr��
yا��az̬�魅��zg�mm�諶�z� v�zw��ǫ�֤z�^��-+a��i���zk z� 5�ڮ�
y��y(��隳$zwZ��'���z����u�(r��zW螏���z�]w�w��oL�)~ߎ�� �.�v�j��jwZ��(���Jf��
t or customer.pl?Action=Logout
form action) the standard template instead of the customized one.
Do I need to modify any other config option? Might it be a bug in that some
code won't honor current selected theme?
TIA
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.an
Reply to the ticket as per usual and set the next state to be “closed
successful”.
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Castro
Sent: 04 June 2008 20:24
To: otrs
Subject: [otrs] Otrs Newbie question
Hi,
I started to use OTR and i am really liking it.
I want
uot; (well, something like "--") and her own client queue with the
former preselected by default.
Is it possible to "hide" the queue dropdown list when there's only one to
choose (and pre-select that queue) or, at list, this queue to be the
preselected one instead of the &qu
that email, and the
ticket is updated.
With this condition, I can put a filter that can read special tag from
'subject' to make an action like 'Close Ticket'.
But now only notification is send by system, but not the ticket itself.
I'm using otrs 2.2.6
Anyone know how
I may be barking up the wrong tree with this, but if the manager isn't running
on the same machine as the mysql server, check that the mysql.ini/config files
are set up to listen on other network addresses, and not just 127.0.0.1
From: [EMAIL PROTECTED] on behal
You could do this via a postmaster filters;
Admin > PostMaster Filter > Add >
Match
To: [EMAIL PROTECTED]
Set
X-OTRS-Queue Queue::Moose
- Muz
>-Original Message-
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
>[EMAIL PROTECTED]
>Sent: 13 May 2008 17:17
>To: otrs@otrs.o
I should have read the docs all the way through before installing this.
I expected to have some configuration influence during installation. We
have a pre-existing IIS server, we are using SQL Server 2000. My manager
has approved the installation of MySQL if necessary. After installation
the system
Hi,
On Linux the default path is /opt/otrs/var/httpd/htdocs/images/Standard :)
- Muz
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Leigh Reed
> Sent: 06 May 2008 10:39
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] Look
Hi,
I'm pretty sure you could do this with data from the ticket_history table.
Select based on the ticket_id, and then based on the history_type_id (which in
turns relies on the ticket_history_type table), you should be able to build up
dates of when the ticket was received, replied to, and clo
Hi Shawn,
Well, I've checked the Config.pm on a development machine I have, and it's
using UTF-8 for DBMS writes.
As for the live system, having had checked the Config.pm on there, there is no
line specifying a character encoding which strikes me as somewhat weird.
However, this live system wor
Hi,
just wanna give another simple explanation.
All agent is working only with email client without any access to the
web interface.
Thanks
M. Prasodjo
M. Prasodjo wrote:
> Hi,
>
> I'm trying to use otrs 2.2.x (I try several version including 2.2.6) and
> found that ticket sen
ation, followup notification, Ticket lock timeout
notification, and Move notification.
But not the ticket it self. So the agent can't make an interaction with
the otrs using email anymore.
When I'm still using 2.0.4 it work well.
Can anyone here give me a suggest to fix it
I'd love to hear any feedback on this issue if anyone has any, given that I've
experienced the same issue.
I'm currently still running 2.1.4 and not updating as this bug makes it
impossible for us to the OTRS for all of our non-English support.
Thanks in advance.
From: [EMAIL PROTECTE
rtain attributes/qualities!!!
I also installed the ITSM packages , could this be related!
On Mon, Feb 25, 2008 at 2:56 PM, Nils Breunese (Lemonbit)
<[EMAIL PROTECTED]> wrote:
> Ali M. wrote:
>
> > How do you even split tickets, i can't find this option on any screen
> > or in t
How do you even split tickets, i can't find this option on any screen
or in the manual, i can see it state as a feature thought in the
features list
but i can't find it anywhere!
On Fri, Feb 22, 2008 at 8:44 PM, Nils Breunese (Lemonbit)
<[EMAIL PROTECTED]> wrote:
> Andrew Meyer wrote:
>
> > When I
I found nothing in SysConfig?
I basically want to add our company logo ... and change the green
background in the header and footer to another color
By the way, I tried running the windows/explorer search to find any
file with the string
COMPANY NAME
The search returned the framework.xml file, whi
I wanted to ask about the same thing too!
How can I create and use those freetext field
The documentation is very brief about this, it just describe the api,
which remains confusing!
I opened SysConfig, selected the ticket group, selected the subgrop
Core::Ticketfreetext.
In there I can see 16x4
okay, i really want to help you because I had the exact same problem and i
solve it
its my best bet your setting one of the parameter wrong!
so try this perl script
use strict;
use warnings;
use Net::Ldap;
my $ldap = Net::LDAP->new ( "active_directory_server") or die "$@";
my $mesg = $ldap->bi
I have two unrelated questions about the FAQ and ITSM modules
A. concerning the faq module
1.I went to the package manager
2. Installed the Faq module
3. Added my self as rw in the newly created Faq group
4. Created 2 categories, one the child of the other
5. Created my first a
if you work for a
big company the tree can be huge and you might find it hard to find what you
want asdi edit does not have a search capability, sou you might need your
sys admin help to tip you on which branches contain the users etc
On 2/11/08, Ali M. <[EMAIL PROTECTED]> wrote:
>
&
try this
$Self->{'AuthModule::LDAP::Host'} = 'serverdemo';
instead of this
$Self->{'AuthModule::LDAP::Host'} = 'serverdemo. demo.com';
i.e remove the demo.com bit
On 2/11/08, Daniel Zamorano <[EMAIL PROTECTED]> wrote:
>
> Hi.
>
>
>
> I have a problem; I can't configure OTRS to authenticate wh
Well, yes, sorry but I can't see what you are pointing at.
I entered in my config.pm file the exact lines everyone said it worked for
them, just to repeat here they are
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'servername01';
$Self->{'Au
through POP/IMAP by means of the "outgoing mail folder": everything thrown to
the "outgoing mail" will be processed, passed to the MTA daemon and
delivered. It's just not usual but feasible.
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.co
ehost.example.com
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29)
Móvil: +34 666 431 088
e-mail: [EMAIL PROTECTED]
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Archive: http
ntage of OTRS's workflow, SLA, notes, etc. but
that simply are not for "client consumption". Anyone know how can I achive
this goal?
TIA
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29)
Móvil: +34 666 43
Hi, Edward:
El Jueves, 27 de Septiembre de 2007 15:37, Edward Kovarski escribió:
> You should be able to select a new state by selecting Compose Answer
> or Contact Customer (Phone Call).
Yes, you are right. Quite counterintuitive, but at least it does the trick.
--
Jesús M. Navarro
J
Hi, Nils:
El Jueves, 27 de Septiembre de 2007 14:24, Nils Breunese (Lemonbit) escribió:
> Jesús M. Navarro wrote:
> > I can't find any option within the user web interface (the one for
> > the support
> > personnel) to reopen and already closed ticket if need arise. Wha
Hi all:
I can't find any option within the user web interface (the one for the support
personnel) to reopen and already closed ticket if need arise. What am I
overlooking?
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ex
oted on aswers as per default behaviour on most mail clients.
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29)
Móvil: +34 666 431 088
e-mail: [EMAIL PROTECTED]
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from LDAP (username, company name, etc.) but not both due to the
SourceCharset/DestCharset problem. It seems that at least the "higher" parts
of the UTF8 management within the code are not properly shared between those
two "subinterfaces" (clients and agents).
--
Jesús M. Navarr
ink I should create
a "CustomerUserValidFilter" so only those users that belong to the
supportclients group are listed (those whose Uid is listed on the memberUid
attribute from the cn=supportclients,ou=groups,dc=example,dc=com group) but
I'm lost regarding how can it be done or what's t
awake" when
the pending state period ends and then a messege is sent to the ticket
manager. Only chance for a pending ticket to be forgotten is by putting it
on a pending state with no end date; just don't do that: it doesn't make
sense for an issue tracker tool.
--
Jesús M.
viour. If you need to guarantee you will
send a messege immediatly you should abandon SMTP enterily. That's not what
it was designed for.
If your messages are sent after some few hours they are probably being
enqueued on some SMTP server along the way which, as I said, it's just OK.
Hi, Shawn:
El Miércoles, 27 de Junio de 2007 12:05, Shawn Beasley escribió:
> Jesús M. Navarro schrieb:
> > Hi all:
> >
> > "My queues" view shows by default all open tickets, including those
> > pending autoclose. Is there any config param so I can tell exp
on
> required by the package (2.1.x) does not match your Framework (2.2.0
> rc1)!!"
>
> Are there any plans to make the FAQ module available for OTRS 2.2?
Add a "me too" here. It seems that FAQ does run on OTRS 2.2 since live demo
has it. But where we can get it!?
an confirm it: It does work both on Sarge and Etch (I made a first test on
Etch, and I'm currently running a pilot install on Sarge with no major
issues -well, there's one regarding text strings within session variables and
UTF8, but nothing too serious). In both cases I worked out f
e "benchmark" and "webwatcher" packages.
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29)
Móvil: +34 666 431 088
e-mail: [EMAIL PROTECTED]
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.. is there any docs about those modules
admin and usage?
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29)
Móvil: +34 666 431 088
e-mail: [EMAIL PROTECTED]
___
OTRS mailing list:
Hi all:
I'm testing OTRS 2.2. Once a ticket is created under a "service" it doesn't
seem to be a way to change it through the web interface. Is that true? Any
workaround.
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34
for the most part I don't want to see "pending auto"
tickets except if explicitly looking for them, since the system is already
properly managing them).
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext. 29)
Mó
e the code here to
> shift to rejecting the ticket instead, though we haven't looked into that
> specifically.
Thank you for your input. I'll have a look at it.
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Teléfono: +34 916 011 373 (ext.
, either directly delete de message or clasify it
on the "Junk" queue. Is this doable?
Any other suggestion about how to force OTRS into accept messages only from
known user/client e-mail accounts?
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Ándago Ingeniería - www.andago.com
Tel
'm already doing on
SPAM-tagged messages: move them to the "Junk" queue and then delete.
Is this possible to be done on all unknown e-mail addresses (both
users+clientes) on the "From" field? What would be the best approach?
--
Jesús M. Navarro
Jefe de Sistemas y Soporte
Hello,
My setup:
Fedora 6
otrs-2.1.5-1.fc6
openldap-servers-2.3.27-4
Mod perl:ldap installed
I'm trying to setup a OTRS server. Users must authenticate against a
openldap directory and the customerdata must be retrieved from the same LDAP
directory. After setting evereything up I recieved the er
Hi All,
I've upgraded recently to OTRS version 2.1.4 from version 2.0.4, and
today to 2.1.5, and since the first upgrade, I have two problems that I
have'nt got before:
1) Altough one agent have rights to add a note in a queue with no 'rw'
rights, he's not able to do that. The rights for thi
Hello
I configured a otrs 2.1.0.6 system with a OpenLDAP 2.3 customer backend.
Nevertheless, I still am recieving a: " Panic No user data " error.
My LDAP log audit reveals that the User is succesfully authenticated.
Thanks in advance.
Regards,
Marco
My Config.pm:
package Kernel::Confi
Hello,
I would like customers and agents to authenticate against a OpenLDAP v3
directory. After reading the documentation I´m not sure where in the
Kernel/Config.pm to put the LDAP string. Should I delete the DB string?
Should I just add it to the end of the Config file? Between the statements
Hi,
We have just upgraded from OTRS 2.0 to OTRS 2.1.4 and now is not
possible to add a note to a ticket if altough you have rights for adding
notes. You also need to be 'owner'. That's a functionality that was
working in 2.0 version.
Please, could you tell us if it's needed to change somethi
Hi,
We have just upgraded from OTRS 2.0 to OTRS 2.1.4 and now is not
possible to add a note to a ticket if altough you have rights for adding
notes. You also need to be 'owner'. That's a functionality that was
working in 2.0 version.
Please, could you tell us if it's needed to change somethi
Can some please give me a clue as to how to solve the problem below.
_
From: Mamakwa M. Sefiri
Sent: 30 January 2007 12:38 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] cron jos in windows
Can someone please help me
I need help with cron jobs, I have
Can someone please help me
I need help with cron jobs, I have set up the postmaster pop3 account,
have checked cron services and they are running. Please advise
I have activated custemergroupsupport and still can not see list of
users
Thanks
Mamkwa
Can someone please help me regarding the problem below
-Original Message-
From: Mamakwa M. Sefiri
Sent: 24 January 2007 11:28 AM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Re: OTRS on Windows
I have Installed OTRS 2.1 on Windows XP. I need help t
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