[otrs] HTTP 500 error when requesting json.pl on OTRS and Windows caused by perl path

w everything is working fine. I might have been dumb not to check this first, but just in case anyone else had the error I thought I'd post it up as I'm sure everyone's dying to get the iPhone app up and working! Regards -- Richard Bartlett (Computer Officer) University of Cam

[otrs] How can I show CustomerFirstName on the dashboard

ts then it should be possible to access these from the dashboard. I've tried UserFirstname, CustomerFirstname and Firstname and in each case nothing displays. Any ideas how I can do this? Regards -- Richard Bartlett (Computer Officer) University of Cambridge Institute of Continuing Ed

[otrs] No Rich Text Editor on Notification (Event)

tions went (which I suspect would be RTF if enabled) or how to enable the RTF and the editor for the new notification (event) objects I'd appreciate any help you can give. Regards -- Richard Bartlett (Computer Officer) University of Cambridge Institute

[otrs] Missing all customer notifications in notification management

if' in sysconfig but can't find anything that seems to relate to this. If any more info is required please let me know. This is my only issue with OTRS, I've worked the rest out and I'm loving the system, going live tomorrow even with this issue as I'm sure there's either

Re: [otrs] otrs Digest, Vol 17, Issue 127

On 22 Feb 2010, at 14:55, otrs-requ...@otrs.org wrote: > Richard Cross wrote : >> Thanks, but that post seems to describe the solution I mentioned >> above, which is not what I'm looking for. >> I found that the easiest way around this problem is to use the FAQ >

Re: [otrs] otrs Digest, Vol 17, Issue 118

Re: Templates for new Email Tickets? On 19 Feb 2010, at 12:00, otrs-requ...@otrs.org wrote: > Richard Cross wrote : >> Is it possible in OTRS to create multiple custom templates for use >> when creating new tickets? When creating a new email ticket (for >> example: to n

[otrs] Templates for new Email Tickets?

27;ve seen (given in this mailing list about 3 years ago) is to edit Ticket -> Frontend::Agent::Ticket::ViewEmailNew, is this still the only option? It's not really practical as I manage several queues in OTRS, supporting different customers and software p

[otrs] Problems upgrading from OTRS 2.3.4 to 2.4.6

of date. If I try and install the latest General Catalog, it throws a SQL error complaining about a missing field in a table. Can anyone help? Regards, Richard Cross. - OTRS mailing list: otrs - Webpage: http://otrs.

[otrs] Problem using generic agent to move escalated tickets

Hi, I have set up the generic agent to look for escalated tickets in a cetain queue and then move them to a new queue, but when I run the generic agent it moves the tickets well before the escalation time has been reached. Can anyone help ? Richard Notice: This e-mail is intended solely for

[otrs] Postmaster Filter - rewrite subject line?

still have the same problem. Can someone suggest a solution? Regards, Richard Cross. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/

Re: [otrs] Top Menu

On 03.09.2009, at 03:50, Richard Stockton wrote: >> When I updated to 2.4.4 a couple of items appeared on the top >> menu that I don't think were there before. Now it looks like: >> >> Logout Dashboard Ticket FAQ Stats Customer Company Preferences Admin >> &

[otrs] Top Menu

When I updated to 2.4.4 a couple of items appeared on the top menu that I don't think were there before. Now it looks like: Logout Dashboard Ticket FAQ Stats Customer Company Preferences Admin How can I remove the Customer and Company links? (We don't need them.) TIA.

Re: [otrs] Need User! messages

>> Previously Richard Stockton wrote: >> Sadly, no. The errors in the log look like this (there are always at least >> 2 and sometimes 3 lines at about the same time in the log): >> >> [Mon Aug 31 16:46:19 >> 2009][Error][Kernel::System::CustomerUser::DB::Cu

Re: [otrs] Need User! messages

My previous question: >> You have more error log entries: Need User!, Need User!, Need User!, >> Need User!, Need User!, Need User!, Need User!, Need User!, Need User!, >> Need User! Failed Alexander Halle was kind enough to try to help... > Hi Richard, > > I was ab

[otrs] Need User! messages

o not give a clue about exactly what needs a User. While this does not appear to affect the proper running of OTRS, it is confusing and bothersome. Any ideas on what is happening and/or how to stop it? TIA. - Richard - OTRS ma

Re: [otrs] OTRS 2.4.3

don't want to see the locked tickets all the time, just on demand. Since we have 20 or so queues, the StatusView is not very helpful in this regard. By the way, thanks very much for your previous answers, they have been very helpful. OTRS has b

Re: [otrs] Plain text in Zoom View?

cket in HTML format instead of plain text. We would prefer this display be in plain text (like the Overview). Is there a way to do that? Thanks. - Richard - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

[otrs] Plain text in Zoom View?

My agents would prefer a plain text display in the Agent Zoom View of a ticket. I have searched Defaults.pm, the documentation, and SysConfig in the admin section and cannot find out how to set this. I would appreciate any help. Thanks. - Richard

[otrs] OTRS 2.4.3

we used to be able to make a small change somewhere in the code or the config, (I don't actually remember exactly where) to add that data in the right hand gray area under "CustomerID:". Can anyone direct me to where I can do that in 2.4.3? Workaround: Use the "small" vie

Re: [otrs] To vs Cc, redeux, again

log file. I finally set the log facility to local0 (which it DID let me do) and redid my /etc/syslog.conf file to send the log data to a file of my choosing. This works, but I would still prefer to control this via the sysConfig GUI. Any ideas? Once again I appreciate the efforts so far, ca

[otrs] To vs Cc, redeux

nf file to send the log data to a file of my choosing. This works, but I would still prefer to control this via the sysConfig GUI. Any ideas? I would greatly appreciate any enlightenment at all. Do the OTRS developers read this list? TIA. - Richard

[otrs] To vs Cc

ckets? It is not as easy to find what you want in that. Would appreciate any enlightenment. TIA. - Richard - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http:

[otrs] Lost access to status "removed" after ITSM upgrade

"open", "pending auto close +", "pending auto close -" and "pending reminder". What have I missed? Regards, Richard Cross. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: htt

[otrs] Problem mapping Customer Users to Services

ay to make this job less painful and prone to error? Richard Cross Software Engineer Rockshore Ltd Rockshore Ltd (reg no. 04563967) registered in England & Wales with a registered office of 17-21 Wyfold Road, London, SW

Re: [otrs] Return Email

On Aug 12, 2008, at 9:26 AM, Richard Gliebe wrote: any hints? (see below) thanks Richard On Aug 11, 2008, at 2:28 PM, Nils Breunese (Lemonbit) wrote: Richard Gliebe wrote: is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request

Re: [otrs] Return Email

On Aug 11, 2008, at 2:28 PM, Nils Breunese (Lemonbit) wrote: Richard Gliebe wrote: is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request to the OTRS TTS? We are running otrs-2.2.5 on FreeBSD 7.0-STABLE See the documentation on

[otrs] Return Email

Hi all, is it possible, that a Customer gets a retourn Emails (with the Trouble Ticket Number) when he sends an request to the OTRS TTS? We are running otrs-2.2.5 on FreeBSD 7.0-STABLE thanks in advance Richard -- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH

Re: [otrs] appending to existing ticket

Maybe the followup possible option for the queue? Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your

Re: [otrs] Format of ticket responses

And, finally, a related question: is there a list of all the template variables (e.g. )? I am particularly interested in finding an equivalent of that displays just the first name of the person who emails the OTRS system. Look here: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&

[otrs] Format of ticket responses

ting it manually) and is this advisable/inadvisable And, finally, a related question: is there a list of all the template variables (e.g. )? I am particularly interested in finding an equivalent of that displays just the first name of the person

[otrs] Problem receiving emails from an existing mailboxes into OTRS

mail boxes can read the old emails. Is there a way to retrieve emails without removing them from the server? 3. The tickets are ordered with the oldest at the top of the list. Is there a way to change this? 4. I notice that one of the ticket queue links is flashing - what does this mean? Thanks

[otrs] Statistics on ticket history

per agent. As far as I can see, the stats module is only for tickets. not the ticket history. Is there anything possible with stats on ticket history? Thanks in advance! Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

Re: [otrs] mail loop

Same here ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Re: [otrs] Agent statistics

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=25&ItemID=246 Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/ot

[otrs] Email notification - new ticket

TABLE #0 thanks for any hints -- Richard Gliebe Information Services Fachhochschule Vorarlberg GmbH / University for Applied Science Hochschulstrasse 1, A-6850 Dornbirn Telefon +43 / (0)5572 / 792-2207 E-Mail: [EMAIL PROTECTED] WWW:www.fhv.at _

Re: [otrs] mail loop

Some times I receive messages from way back. On 1st of February I received a message from myself (Re: [otrs] OTRS support for virtual sites) which I've sent on on 16th of January. This happened a couple of times with multiple messages. Richard LQ Marshall wrote: Are you guys receivin

Re: [otrs] mail loop

I am also receiving the same messages multiple times. same here! Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] OTRS support for virtual sites

faq.pl etc and for every script you may want to run (pop3 fetching, pending jobs, etc). If you can code perl, I think it will be possible to achieve this. Wouldn't know if my theory works in practice, so no guarantees! ;) Regards, RIchard ___

Re: [otrs] Bulk Mail Pop-up

In your config put: $Self->{'Ticket::Frontend::BulkFeatureJavaScriptAlert'} = 0; And the alerts will not be shown anymore. Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs T

Re: [otrs] Auto response problem

fore but I can't find anything useful for the latest version... maybe it's a config file somewhere, that I need to amend? Again, I'd be really grateful if anyone can give some advice. Thanks, Richard. [EMAIL PROTECTED] wrote: Hi all, I've set up OTRS on a Gentoo box, by u

Re: [otrs] unsubscribe

To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs See the signature of every mail. Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin

Re: [otrs] Practical Examples... Locking?

e tickets are only locked when an e-mail is being written. After sending it will auto close (and unlock). This is because there are lots of people on this helpdesk and lot's of parttimers and this way they prevent agents working on the same ticket at the same time, but don&#

Re: [otrs] Practical Examples... Locking?

ime. The mechanism is very simple but powerful and one of the strong points of a system like OTRS. Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/lis

Re: [otrs] OTRS Notification Master Q? - pop3?

In Config.pm: $Self->{'NotificationSenderName'} = 'name'; $Self->{'NotificationSenderEmail'} = '[EMAIL PROTECTED]'; Richard B Z wrote: Is there a way to to change the email address that OTRS uses to notify when tickets are submitted? Prefe

Re: [otrs] Installing on a shared hosted server

Same here... Jo Rhett wrote: Just FYI we're using OTRS on three separate virtual shared servers no problem. No modifications to the code at all to handle it, just out of the box installation. You don't need to modify the apache configuration (that I can see anyway) and you certainly don't n

Re: [otrs] Installing on a shared hosted server

Not possible. Is possible. When the server has all perl modules, you can upload OTRS and with the correct config it will run. The only thing you probably need is a way to install cronjobs (POP3 fetching, pendingjobs). When you have a web interface for that, you should be ok. Richard

Re: [otrs] Remove lock option from tickets

Unless you don't care about metrics but instead convenience of answering the customer. OTRS makes everything inconvenient, as far as I can tell. Why use OTRS then? Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] Remove lock option from tickets

main queue again, without a lock. This way you can share all tickets with all people and only lock the ticket when you are handling the ticket (and this way prevent double handling of same ticket). Richard ___ OTRS mailing list: otrs - Webpag

Re: [otrs] Port Binding

Hmm that's weird. We run multiple OTRS installs on a shared webhost without a problem. OTRS is a web application which runs when requested, not a daemon running all the time. It definitely doesn't bind to a port. I think your hosting provider needs to check again. Richard Simo

Re: [otrs] RE: otrs Digest, Vol 51, Issue 44

losed succesfull" and you've got what you want. Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for y

Re: [otrs] one more thing

I don't think so, I can't think of any reason why you would want that? Richard Mujtaba Karim wrote: Hi I guess I am flooding in with questions please bear me Is there a way to completely disable the lock functionality? I want Tickets to be alway

Re: [otrs] OTRS very slow

We have an install with 100.000 tickets and it's not slow. It is not running on Windows (Linux+mysql), so don't know about windows installs... Richard pri pri wrote: hi all i have been using OTRS on windows small business server 2003 for 4 months now. i am using version 2.2.1 and

Re: [otrs] Instructions on How To Upgrade OTRS from 2.0 to 2.2 in Linux

to a text file, and (up)load these configurations into the latest otrs you install via sysconfig as well. Very minimal file editting needed, if at all. _Thanks Richard --- Harry Cruz <[EMAIL PROTECTED]> wrote: > Hello, everyone! > > I've searched all through the Web for

Re: [otrs] Request/Idea: Archive mail in OTRS from Thunderbird / Other pluggable mail client

Thanks. I found that Thunderbird has a extension that do this: http://mailredirect.mozdev.org/ Create extension, just what I needed! Thanks! Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

Re: [otrs] How to use MS Exchange server for POP3 mailbox

Hi Rene, What is the difference between the default PostMasterPOP3 and this package? What are it's advantages? Is it going to be in included in the a future OTRS version by default? Regards, Richard ___ OTRS mailing list: otrs - Webpage:

Re: [otrs] removing tickets from the database

In admin with GenericAgent (http://doc.otrs.org/2.2/en/html/x1149.html) Richard pri pri wrote: hi i am running OTRS on windows small business server 2003. i would like to know how i can remove the closed tickets from the database. thank you

Re: [otrs] Remove completely a ticket

In the admin area, look at the GenericAgent module, see the docs here: http://doc.otrs.org/2.1/en/html/x1095.html Regards, Richard [EMAIL PROTECTED] wrote: Hi, I've been playing around with my OTRS system and now I would like to pass to production state and I need to remove completely

Re: [otrs] PostMaster POP3 Account problem / PID already running

gards, Richard Nathan Campbell wrote: I know of TCPView from SysInternals. I had rebooted the server several times and manually stopped and started the OTRS process. No avail. kill.pl Description: Perl program ___ OTRS mailing list: otrs - Webpage: http://otr

Re: [otrs] Question OTRS Display

with the style "Simple" its ok but with "Standart" alle entrys are doubel. It's "Standard" and the problem is the URL for the images is wrong and therefor the ALT text is shown, which is de the same as the name under

Re: [otrs] signatures in responses

In Config.pm: $Self->{'Ticket::Frontend::ResponseFormat'} = '$QData{"Salutation"} $QData{"StdResponse"} $QData{"Signature"} $QData{"OrigFrom"} $Text{"wrote"}: $QData{"Body"} '; You can alter the order ofcour

Re: [otrs] Upgrading from mySQL 4 to mySQL 5 and from 2.0.4 to 2.1

--- "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> wrote: > Daniel wrote: > > > If you download the .tar source , there is an > UPGRADE.txt that you > > can have a read through. Unfortunately I have only > installed 2.1 on > > a new clean system (FC5) with the rpm , and must > say everything

RE: [otrs] Panic no user data

::UID: = uid Customer::AuthModule::LDAP::UserAttr: = UID Customer::AuthModule::LDAP::AlwaysFilter: = (objectClass=*) Customer::AuthModule::LDAP::Params: async = 0 port = 389 timeout = 120 version = 3 i hope this helps. Regards Richard Bosch "Miller, Tim" <[EMAIL PROTECTED]>

[otrs] Panic no user data

Hello, i finaly got the LDAP authentication working with Lotus Notes but now when i login to customer.pl i get the error Panic! No UserData!!! and my log says CustomerUser: ** authentification ok (REMOTE_ADDR: *.*.*.*). does anyone know how i can solve it? Regards Richard Bosch

[otrs] sizelimit exceeded

Hello, i got OTRS working but now when i try to intergrade it with AD i get the error: Thu Jan 4 11:53:28 2007 error OTRS-CGI-10 Sizelimit exceeded the binding with AD is working but i only get the error in my log and it doesn't retreive any data. i hope someone can help me. Gtz Ri

Re: [otrs] 403 when trying to access ORTS

thanks i foud it, the problem was that in the conf file there was a deny from all i changed it and no w it works thanks for the help. Richard The information contained in this communication is confidential, may be

Re: [otrs] 403 when trying to access ORTS

ed out what to do about it yet. maybe you can help me with it Regards Richard Bosch "Nils Breunese (Lemonbit)" <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 02-01-2007 12:48 Please respond to "User questions and discussions about OTRS.org"

[otrs] 403 when trying to access ORTS

Hello, when i try to access ORTS from another machine i get the 403 error it is installed on FC6 and i don't know where to look for the problem because perl is comletly new for me. Regards Richard Bosch ***

[otrs] SOLVED: Tickets Average open time

--- Richard Mollel <[EMAIL PROTECTED]> wrote: > Hi, > I am trying to run metrics...to find out average > time > of tickets stay open, for say, a week, a month or > total average from a given point in time. > Any clues on how to achieve this, even if it means > custom

Re: [otrs] Upgrading from 2.0.4 to 2.1.2(3)?

Hi Daniel, Did you get favorable responses? If so, do you mind sharing please? _thanks --- Danie <[EMAIL PROTECTED]> wrote: > Hi , > > We are in the process of upgrading to 2.1.3 (see > that is the latest on > ftp) , I have read the small UPGRADING.txt file and > it seems like a > fairly sim

[otrs] otrs-2.1.3 stats xml configuration

Hi, Wondering if someone is willing to share their Stats configuration (can be exported as xml file from within otrs)..if it can perform stats check for average_time_tickets_are_open..on a system. Anything close to this will also be appreciated _Thanks Richard

[otrs] Problem with webmail

e" at C:/OTRS/otrs/Kernel/cpan-lib/Mail/IMAPTalk.pm line 1051, line 216.And now i always have this message.Any idea ? Richard _ Essayez Live.com, votre nouvelle page d'accueil ! Personnalisez-la en quelques clics pour retrouve

RE: [otrs] Problem with LDAP Customer user backend

Finally it's not ok ; when I change Customer::Auth to ldap I can search user in my ldap directory. But if I search a customer and if that customer isn't in ldap so "source" change ; and I only have DB as choice. What&#

RE: [otrs] Problem with LDAP Customer user backend

It's ok ; i've made what you recommand me :) Thanks Richard Subject: RE: [otrs] Problem with LDAP Customer user backendDate: Thu, 30 Nov 2006 14:08:18 -0600From: [EMAIL PROTECTED]: otrs@otrs.org Here is the link to modify the setting, however, if your config file is

RE: [otrs] Problem with LDAP Customer user backend

Thanks for the answer but it's not to authenticate customers but to have customers list from ldap ; to use when I open a new phone ticket for example. I think I have to modify url near Frontend::Customer::Auth. Richard Subject: RE: [otrs] Problem with LDAP Customer user backendDate: Th

[otrs] Problem with LDAP Customer user backend

here can I configure this ? Richard _ Essayez Live.com et créez l'Internet qui vous ressemble : infos, sports, météo et bien plus encore ! http://www.live.com/getstarted___ OTRS mail

RE: [otrs] OTRS Installation Problems

I had same problem and for the moment I put a .htaccess file in directory where i have installer.pl file. In the .htaccess put allow from all ; it's not a very good solution but it work and after you can adapt you .htaccess file. Do the same for images directory. Richard From: [

[otrs] error installing additional application

Hi,I try to install webmail, calendar but impossible.With web I receive this message : Sorry, for this interface is mod_perl2 with Apache2::Reload required. Other way [..]And in ssh :[EMAIL PROTECTED] opm]# ~otrs/bin/opm.pl -a install -p /tmp/opm/WebMail-0.9.9.opmCan't locate object method "SWAS

RE: AW: AW: [otrs] [V 2.1.2] Can't use an undefined value as an ARRAYreference

> From: michael.schulze@> > Try to restore a old ZZZAutp.pm. It's a new installation ; As Serge, it's not ok until 2.0.4 ... I'll try with a testing server. Thanks. Richard _ Essayez Live.com, votre

[otrs] Problem installing package

7;t locate object method "SWASHNEW" via package "utf8" (perhaps you forgot to load "utf8"?) at /opt/otrs/Kernel/System/Package.pm line 315. Is there anything I can modify to avoid this problem ? Regards Richard ___

AW: [otrs] [V 2.1.2] Can't use an undefined value as an ARRAY reference

Otrs release 2.1.3 Where could we search ? Perl problem ? Webserver ? Database ? Regards Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/lis

Re: [otrs] Email too big

ng it wasn't a bug. So please TEST before setting the value to something big! Richard Graham Leggett wrote: Hi all, I am suddenly getting errors as follows: Email to big (6744 KB - max 6144 KB)! I can't find where this figure "6144KB" is configured, it's not config

[otrs] How do multiple rules work?

p, and an email comes in with a X-header value with a ticket reference in, will the rules over-ride the filter which matches the ticket reference to a ticket? Cheers, Richard Bartlett Computer Officer, Faculty of History, (Fourth Floor, Room 19) t: 01223 (3)35315 e: rb467 [at] cam.ac.uk

[otrs] OTRS/Postmaster.pl memory usage

t unfortunately. Thanks in advance! Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

[otrs] How to construct a direct link to a ticket

Hi,I use DokuWiki and would like to add an interwiki link to OTRS ticket.The user of wiki don't know the ticketID, only know the ticket number.I have not found any way to have a link like:   http://myown.com/otrs/index.pl?Action="">Any idea ?Regards,-- M. Yann Richardyann.richard on gmail.com

Re: [otrs] Remove Ticket# field when replying to certain tickets

. Richard Danie wrote: Hi , Is it possible to remove the "Re:Ticket#" when replying from only certain tickets , the reason is , we have another company who uses a call logging system as well , which in turn adds its own Call nr , now it seems OTRS is interfering with the subject line (w

[otrs] new "note!" notifications not getting sent at all

How did you do this exactly. I have the same problem... Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for

Re: [otrs] Note types in OTRS

You need to enable changing status when adding a note: In Config.pm: # can set status when adding note: $Self->{'Ticket::Frontend::NoteSetState'} = 1; $Self->{'Ticket::DefaultNextNoteStateType'} = ['new', 'open&#x

Re: [otrs] What if the e-mail's size exceed PostMasterPOP3MaxEmailSize: !

with PostMasterPOP3.pl and large attachments. I hope to get a solution from the OTRS people soon. Maybe PostMasterPOP3.pl can be fixed to support large attachment, but I think I'm going for a procmail + PostMaster.pl solution, which does not have this problem. Regards, Richard Her, Andre wr

Re: [otrs] Status Change via note

e setting when adding a note, second specifies to which states it can be set. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/

Re: [otrs] Feeds mails to OTRS via HTTP(S)

cronjob to check every minute, but that's even more CPU usage. Even if I had enough CPU power, I still have the issue with the attachments. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pi

Re: [otrs] Feeds mails to OTRS via HTTP(S)

4Kb. Directly pipe the mail to PostMaster.pl doesn't have this problem. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/o

[otrs] Feeds mails to OTRS via HTTP(S)

bserver for OTRS, I would like to feed the mail to OTRS via HTTP(S). Has anybody tried this before? Can it be done? Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

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