Hallo zusammen
Ich habe einen PostMaster Filter der mir für ankommenende E-Mails aufgrund der
From: Adresse im Ticket ein paar Dinge setzt:
- X-OTRS-CustomerNo
- X-OTRS-CustomerUser
- X-OTRS-SLA
- X-OTRS-Service
So weit funktioniert das perfekt.
Nun möchte ich, dass das Ticket standardmässig
Hi,
I have external CustomerUser backend. This is the external DB backend.
The table which is used, is actually a view on some aggregated data.
This view also contains a full http link to the details of that customer
in the CRM system.
How do I get that link into the http-link property of th
Alexander Scholler wrote:
Hi Patrick,
Patrick McEvoy schrieb:
Hi folks,
I have got a clean copy of OTRS running all fine using mysql. I want
to connect to a MSSQL db to get customer details. I've seen the other
post on here about it and have done the same things. However it's
throwing an er
Hi Patrick,
Patrick McEvoy schrieb:
Hi folks,
I have got a clean copy of OTRS running all fine using mysql. I want to
connect to a MSSQL db to get customer details. I've seen the other post
on here about it and have done the same things. However it's throwing an
error
ERROR: OTRS-CGI-1
Hi folks,
I have got a clean copy of OTRS running all fine using mysql. I want to
connect to a MSSQL db to get customer details. I've seen the other post
on here about it and have done the same things. However it's throwing an
error
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: freebsd Time: Wed Ma
Hi all,
I wonder if anyone can help.
I`m trying to connect into a remote MS sql 2000 database as the customeruser backend. I have ODBC running on my SuSE 9.3 system and a DSN which works. When I edit the Kernel/config.pm to include the code from
defaults.pm for cutomeruser backend and setu
ons and discussions about OTRS.org
Subject: Re: [otrs] CustomerUser Frontend
On Wed, 2005-09-21 at 16:48 +0100, Stephen Jones wrote:
> Hi, I'm attempting to modify an existing OTRS install so as to enable
> the customer frontend. We have an MySQL db for holding customer data
> whic
On Wed, 2005-09-21 at 16:48 +0100, Stephen Jones wrote:
> Hi, I'm attempting to modify an existing OTRS install so as to enable
> the customer frontend. We have an MySQL db for holding customer data
> which I'm attempting to add passwords to so customers can use it. I've
> added "['UserPassword','P
Hi, I'm attempting to modify an existing OTRS install so as to enable
the customer frontend. We have an MySQL db for holding customer data
which I'm attempting to add passwords to so customers can use it. I've
added "['UserPassword','Password','CT_ACCOUNT',0,1,'var']" to
$Self->{CustomerUser}->{Map
Maybe some more information:
we have the user group feature enabled like this:
$Self->{CustomerGroupSupport} = 1;
$Self->{CustomerGroupAlwaysGroups} = ['users'];
what kind of information I should provide here additionally, so that somebody
may help ?
Kind regards,
Sven
On Thursday 21
Hi,
we have currently the problem that CustomerUsers, which created an own account
via the webinterface and queueing in tickets via this, are not able to see
them anymore. They are afraid the tickets are gone :-( What is wrong here?
Regards,
Sven
___
Markus,
thanks a lot ! Its working pretty good !
How about the second part of my question, is the filter mechanism also working
to those (webrequest)messages or for incoming mail only?
regards,
Sven
On Monday 11 April 2005 16:31, Markus Ruecker wrote:
> Hi Sven,
>
> > why should the CustomerU
Hi Sven,
> why should the CustomerUser select the queue to which his
> web-request should
> be queued in ? He doesn't know anything regarding the used
> queues. How can I avoid this (or just show a few of all
> queues) for the CustomerUser
> but use a Filter as for the incoming mails ?
Just
Hi,
why should the CustomerUser select the queue to which his web-request should
be queued in ? He doesn't know anything regarding the used queues.
How can I avoid this (or just show a few of all queues) for the CustomerUser
but use a Filter as for the incoming mails ?
regards,
Sven
___
> IMO, you don't need the extra mail-archive, because OTRS is
> the mail-archive (full searchable).
Well...but this depends on company-wide decissions which
depend on ISO-QM etc.ppso...no questions about this...
Matthias
--
Matthias Eichler
Leiter IT Services
__
Hi Matthias,
On Wed, Aug 25, 2004 at 02:01:23PM +0200, Matthias Eichler wrote:
> I want to use the Customer-Feature of OTRS, so our Agents
> can search through the Customer-Data and do not have to
> enter everything manually.
>
> Now I have come to an conceptional problem:
> - The "From"-Field sh
Dear List,
I want to use the Customer-Feature of OTRS, so our Agents
can search through the Customer-Data and do not have to
enter everything manually.
Now I have come to an conceptional problem:
- The "From"-Field should be the customer person who is
reporting in, because all the communication
On Wednesday, April 21, 2004 8:19 PM
Andrew Ferris <[EMAIL PROTECTED]> wrote:
> Software error:
> Can't locate object method "new" via package
> "Kernel::System::CustomerUser::LDAP" at
> /opt/otrs/bin/cgi-bin/../../Kernel/System/CustomerUser.pm line 42.
What does OTRS' log say?
Try playing with
We are running OTRS 1.2.3 on SUSE 9 Professional. We are trying to get
OTRS to obtain CustomerUser data from our NetWare 6.5 LDAP server. We
can use the ldapsearch command from the console on the OTRS machine to
pull down information from our users OU via an anonymous read:
ldapsearch -h 192.168
Hello Paul,
thanks a lot! This saved me much time! =)
Lars
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Paul Rhein
Sent: Wednesday, September 17, 2003 4:21 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] CustomerUser import
gt;
Sent by:[EMAIL PROTECTED]
To:"Otrs (E-Mail)" <[EMAIL PROTECTED]>
cc:
Subject:[otrs] CustomerUser import
Hello,
I used MySQL and sql statements to directly import users (originally from
an access databases).
The users are listed in phone view, but when I ch
change_time)
VALUES
(1, 1, 1, 3, 1, current_timestamp, 1, current_timestamp);
You don't have to add new users to all groups, of course.
Regards,
Robert Kehl
- Original Message -
From: "Lars Monsees" <[EMAIL PROTECTED]>
To: "Otrs (E-Mail)" <
Hello,
I used MySQL and sql statements to directly import users (originally from an access
databases).
The users are listed in phone view, but when I choose one of them I get the text
"invalid" printed in red next to the textbox.
I have to open the customer in admin view, click on change and sa
Hi Marcel,
On Wed, Aug 13, 2003 at 02:32:38PM +0200, Marcel van der Boom wrote:
> Am i correct in understanding that authenticating a CustomerUser from
> another db/table than otrs/customer_user hasn't been implemented yet?
>
> By looking at Kernel/System/UserAuth/DB.pm it looks that way.
> [CVS
Am i correct in understanding that authenticating a CustomerUser from
another db/table than otrs/customer_user hasn't been implemented yet?
By looking at Kernel/System/UserAuth/DB.pm it looks that way.
[CVS revision of that file]
If i'm right, what would be the quickest route to add this, it seem
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