hi neil,
thanks for your response.
we just discovered a better way of handling this:
mention without the ending semi-colon in the source view and ur
all set (y)
'hope this helps all.
regards,
saurabh pande.
Original Message
Subject: Re: [otrs] newbie questions
Hi,
On 18.01.2010, at 14:30, Saurabh Pande wrote:
> tried that already. doesn't work :(
>
>> Saurabh Pande<> wrote:
>>
>>> i have not found a way to set a signature with no text in the body.
>>> any suggestions?
>>
>> Maybe it suits your needs to fill the body with one blank (space)?
try it
tried that already. doesn't work :(
- saurabh pande
Original Message
Subject: AW: [otrs] newbie questions
From:
To: saurab...@directi.com, otrs@otrs.org
Date: 1/18/10 6:54 PM
Hi,
Saurabh Pande<> wrote:
hi,
i have not found a way to set a signature with no
Hi,
Saurabh Pande <> wrote:
> hi,
>
> i have not found a way to set a signature with no text in the body.
> any suggestions?
Maybe it suits your needs to fill the body with one blank (space)?
>
> - saurabh pande.
Greetings
Jan Dreyer
-
hi,
i have not found a way to set a signature with no text in the body. any
suggestions?
- saurabh pande.
Original Message
Subject: Re: [otrs] newbie questions
From: Saurabh Pande
To: osallou
Cc: otrs@otrs.org
Date: 1/15/10 11:20 PM
thanks oliver (y).
btw, i bypassed
thanks oliver (y).
btw, i bypassed the limitation mentioned in point 3 by creating a group
that had users from multiple groups :)
regards,
saurabh pande.
Original Message
Subject: Re: [otrs] newbie questions
From: osallou
To: otrs@otrs.org, saurab...@directi.com
Date: 1
Hi,
see answers below (embedded)
regards
Olivier
Le 14/01/2010 12:55, Saurabh Pande a écrit :
hi,
i am a new to otrs. i have just had 2.4.6 deployed on a very high
spec. linux box and while setting up email accounts through imap, thru
the admin panel, i encountered a few issues that i am ho
hi,
i am a new to otrs. i have just had 2.4.6 deployed on a very high spec.
linux box and while setting up email accounts through imap, thru the
admin panel, i encountered a few issues that i am hoping someone would
be able to answer:
1. what is a sub-queue and in what circumstance would one
ill take a backup before trying it in any case)
-Sarah
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Monday, September 21, 2009 12:19 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Newbie questions
it is possible th
it is possible that running otrs.RebuildEscalationIndex.pl you solve the
problem. It is under your OTRS base dir ($OTRS_HOME)/bin
MV
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/ot
Sarah Baker schrieb:
Hmm- I set the Escalation values (First Response, Update time,
Solution time) to 'empty' (putting in zero gives me a divide by zero
error) on one of my queues to test if that would remove the messages
from my view, but it doesn't. Does that impact newly created tickets
and n
r questions and discussions about OTRS.
Subject: Re: [otrs] Newbie questions
Sarah Baker wrote:
[...]
> Can you point me in the direction of any documentation to explain why
> these show up for every ticket and don't go away until the ticket is
> closed? How can I control it?
Hello Sa
Sarah Baker wrote:
[...]
Can you point me in the direction of any documentation to explain why
these show up for every ticket and don’t go away until the ticket is
closed? How can I control it?
Hello Sarah,
please check your queue settings, I think you have set times for
response time, update
How about the documentation at otrs.org, has all the answers? That's
always the first place to look for answers!
HTH
Richard
Cronin, Aidan wrote:
Hi,
I a new to seting up OTRS and have a lot of newbie type questions, for
example how do I change the default customer login screen? How do I
Hi,
I a new to seting up OTRS and have a lot of newbie type questions, for
example how do I change the default customer login screen? How do I seet up
SMTP relay?
If anybody has an idiots guide for this it would be trully appreciated.
Thanks in advance.
Aidan
This el
; requests went to different teams. I'm sure someone else will chime in
> with
> some other ideas.
>
>
>
>
>
>
>
> _
>
> From: Dave Morrow [mailto:[EMAIL PROTECTED]
> Sent: Monday, May 30, 2005 7:01 PM
> To: otrs@otrs.org
> Subject: [otrs] N
eal if the
different requests went to different teams. I'm sure someone else will
chime in with some other ideas.
From: Dave Morrow
[mailto:[EMAIL PROTECTED] Sent: Monday, May 30, 2005 7:01
PMTo: otrs@otrs.orgSubject: [otrs] Newbie: Questions on
product.
Hi all. I am just looking at
OT
Hi all. I am just looking at OTRS for my first time
and was wondering if someone can answer one question for me that the demo does
not seem to answer.
For my installation it is critical that when a user
enters a trouble ticket, he/she should be presented with a list of categories
and sub-cat
On Tuesday, May 11, 2004 7:11 PM
Charles Gagnon <[EMAIL PROTECTED]> wrote:
> I was wondering what most people did for user management. I noticed
Most people use MySQL, followed by LDAP and then PostgreSQL. A few
people use Oracle, a few are in the process of trying to use MS-SQL.
Most switching oc
Hello all,
I am new to OTRS and this mailing list. I just finished my install
and I started testing.
I was wondering what most people did for user management. I noticed
OTRS seems to manage its own user space and I was wondering if there
was 1) a reason for this and 2) a way to have OTRS use eith
Chris Blaszczyk wrote:
I am currently testing the latest Win32 package with good success. I am
evaluating the product as the current package we use (HEAT w/Access DB) is
not servicing our needs. A few quick questions.
Can we setup technicians with multiple e-mail addresses. We would like to be
I am currently testing the latest Win32 package with good success. I am
evaluating the product as the current package we use (HEAT w/Access DB) is
not servicing our needs. A few quick questions.
Can we setup technicians with multiple e-mail addresses. We would like to be
able to send a notice to
Hi Brian,
On Tue, Feb 10, 2004 at 10:53:21AM -0500, Brian wrote:
> I have otrs 1.1.3 working and running a FreeBSD box.
>
> I'm routing the email there.. as in I have a valid email account
> ([EMAIL PROTECTED]) which redirects to an internal machine where otrs
> is running ([EMAIL PROTECTED]).
Hello All,
I have otrs 1.1.3 working and running a FreeBSD box.
I'm routing the email there.. as in I have a valid email account
([EMAIL PROTECTED]) which redirects to an internal machine where otrs
is running ([EMAIL PROTECTED]). Both machines are running qmail
and in the /opt/otrs home I've
Am Freitag, 08.08.03 um 08:54 Uhr schrieb Martin Edenhofer:
Hi,
Good argument. What worries me is that customers might remove/change
the
ticket number in the subject, thus creating a new ticket even though
it's a reply to a previous one. I do not recall an easy way to fix
this
in the GUI, e.g.
Hi Daniel,
On Sat, Aug 02, 2003 at 06:23:35PM +0200, Daniel Seifert wrote:
> > [...]
> > The problem of using the ticket-number in the messsage-id is that no
> > customer can change it.
> >
> > -=> E. g. a customer want's to write a new email to the system and is using
> > an old OTRS email
Am Fre, 2003-08-01 um 11.25 schrieb Martin Edenhofer:
Hi,
> > > > aware of another way to sort in tickets - the "in-reply-to"
> > > > header of the mail. Assuming that the mta on both sides does not
> > > > mangle the message ids, it would be possibly to extract the
> > >
Hi,
On Sun, Jul 27, 2003 at 06:45:40PM +0200, Daniel Seifert wrote:
> > > * In reference to the previous item, I wonder whether you are
> > > aware of another way to sort in tickets - the "in-reply-to"
> > > header of the mail. Assuming that the mta on both sides does not
> >
Am Son, 2003-07-27 um 15.22 schrieb Daniel Schönland:
Hi,
> If its okay, I will answer between the quotet parts.
That's the prefered way :-)
> > * In reference to the previous item, I wonder whether you are
> > aware of another way to sort in tickets - the "in-reply-to"
> >
Am Son, 2003-07-27 um 15.35 schrieb Covert, Jake:
Hi,
> In the utilities page, there is a link to all closed tickets. With the
Ah, ok. I overlooked it when I was searching for it.
Generally, while I find the UI quite okay, there are some points where
it is irritating (closed tickets are very
Answer / questions myself
>> * How do I access closed tickets? I sent myself a test questions,
>> got a ticket assigned, answered it and then closed it. Now I do
>> not see where I can get a list of closed tickets to acc
Hello Daniel :-)
If its okay, I will answer between the quotet parts.
Am Sonntag, 27. Juli 2003 10:33 schrieb Daniel Seifert:
> I'm currently evaluating OTRS for deployment in our (small) company. We
> are having several persons answer the support inquiries and a system
> like OTRS would definit
Hi,
I'm currently evaluating OTRS for deployment in our (small) company. We
are having several persons answer the support inquiries and a system
like OTRS would definitely make life easier.
Reading the manual and parts of the user mailing list, there are still a
few questions unanswered. Thanks i
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