Re: [rt-users] Assets RT 4.4.0

On 27 January 2017 at 08:59, Dunbar, Brian wrote: > When I set the owner. I could not set the Company it would only let me pick > a domain account This is a "glass half empty" solution but it might be of some use. Create a User to represent "the Company" Only fill in

[rt-users] Create a team lead view/dashboard to see several user's open tickets

Is it possible to create a dashboard where a team manager can see the top 10 tickets for each user on his team, i.e.: Manager Dashboard Manager's top 10 tickets . . . . Jane Doe’s Top 10 tickets . . . . John Smith’s Top 10 Tickets . . . . Thank you, Kevin Long - RT 4.4 and RTIR

[rt-users] Migrating tickets from 4.0.24 to 4.4.1 (a new instance)

, or permissions .. theres only a few people who have used the system as a privileged user and I can sort that again , and probably should anyways. Thank you for any help, Kevin Long > On Oct 30, 2016, at 4:07 PM, Piet Honkoop <p...@espresso-gridpoint.com> wrote: > > Hi all, >

Re: [rt-users] RT 4.4.0: Bulk Update doesn't offer "Select date" CFs

So, two days after I upgraded to 4.4.0, I see that 4.4.1 is out and, in the Changelog, I read: * Hint to the user that not all CF types are supported by bulk update, instead of silently excluding them (I#15259) however, I didn't get any hints about those date fields. Then again, perhaps

[rt-users] RT 4.4.0: Bulk Update doesn't offer "Select date" CFs

'Supp Site ID', 'Support S/N'], }, 'RT::User' => { 'Phones' => ['Eml'], }, ); Is that likely to have removed those CFs from the list of CFs that get presented to the Bulk Update page, or don't "dates" apppear there at present ? Kevin M. Buckley eScience

[rt-users] RT 4.4: Leftover RTx Tables in DB

tables gave me the current details. Can I just bin the (two ?) RTx tables ? RTxAssets RTxCatalogs or are there "things to look out for" ? Kevin M. Buckley eScience Consultant School of Engineering and Computer Science Victoria University of Wellington New Zealand - RT 4.

Re: [rt-users] SSO fallback to RT Login failure

page from Apache instead. I believe you want to read up on the Satisfy directive. There's some additional docs here: https://bestpractical.com/docs/rt/latest/authentication http://httpd.apache.org/docs/2.2/mod/core.html#satisfy -kevin Can someone help me with configuring falling back to RT login

Re: [rt-users] How to get different queues to send from different email addresses

/exim/sendmail in smarthost only mode avoid this failure. -kevin pgp_M8AZWsRzy.pgp Description: PGP signature

Re: [rt-users] strange things with multi-value custom field in CLI

be interesting to hear if this resolves your issue. -kevin pgpoVPILpNYw2.pgp Description: PGP signature

Re: [rt-users] Cancel Resolve transaction based on custom fields

may want https://metacpan.org/release/RT-Extension-MandatoryOnTransition Regardless, you may be able to use its code to write your preferred solution that cancels the Resolve. -kevin pgplDf3sO4bdD.pgp Description: PGP signature

Re: [rt-users] Migrating from MySql to Oracle

be testing this before just going live on Oracle, use that opportunity to time the conversion. -kevin pgp9R_AzchBts.pgp Description: PGP signature

Re: [rt-users] Grant right to a special CF dependet on a specific queue ?

to InternalQueue. This can be confusing if you transition tickets between those queues. -kevin Long: We have some (external, customer) privileged users working with their queue. Also, we have a ticket CF named Summary. In their queue, the users are able to see/modify this CF. Beside of this, our

Re: [rt-users] Report for original queue count

of queue foo yesterday) It wasn't clear from your code if you know how to do that in the query, or if you're just stopping the iteration when you get far enough back. -kevin pgpvsYcs_7_zH.pgp Description: PGP signature

Re: [rt-users] Postfix can not send email

/users/126748 For those of us who read the mailing list, it means we cannot help you without significant work. -kevin pgpLqr7xMx6EC.pgp Description: PGP signature

Re: [rt-users] Duplicate ticket detection at OnCreate

to search for tickets and blackhole mail from getting to RT if you find tickets with the same subject. -kevin pgpMkC2OkStW_.pgp Description: PGP signature

Re: [rt-users] Scrip for adding to the custom field based on another CF

I was not aware of this. When you say Commit box, are you referring to the Custom action cleanup code box? On Wed, 21 Jan 2015 21:35:47 + Alex Peters a...@peters.net wrote: You should move your scrip code from the Prepare box to the Commit box. Making changes to tickets in the Prepare

Re: [rt-users] Scrip for adding to the custom field based on another CF

Such an elegant solution - thank you. This can be done with one ternary operator: my $value = $self-TicketObj-FirstCustomFieldValue('RMA Type') eq 'Student Withdrawl' ? RMA- . $Num : RMA- . $Num . $Append; Some notes: - The condition here is: $self-TicketObj-FirstCustomFieldValue('RMA

[rt-users] Scrip for adding to the custom field based on another CF

I have a scrip currently that checks for status change from X-- Y and if true, adds an entry to the Custom Field RMA Num. It adds our RMA number, which is really just RMA-$RT_Ticket_Number They have asked me to change the number based on another CF RMA TYPE. If the RMA type = Student Withdrawl

Re: [rt-users] MoreAboutRequestorTicketList is ignored

, its stil only active tickets that are listed. Any thoughts? Please report this to the bugtracker. http://bestpractical.com/rt/issues.html -kevin pgpbZrQPnIBlX.pgp Description: PGP signature

Re: [rt-users] is Disable 2 a typo?

(something which happened quite frequently in 4.0 and earlier). Not a typo. -kevin pgpJzgadqRqVN.pgp Description: PGP signature

Re: [rt-users] CurrentUserEmail in search - better way instead copying Tickets_Local.pm

to use). -kevin pgpDaBhXybh_f.pgp Description: PGP signature

Re: [rt-users] setting a password for a user

be extended to make that additional query and support it, however, that's nontrivial development and not currently planned. If it's something you require, patches are welcome, or I'm happy to put you in touch with sales. -kevin Here is a discussion I found on the topic: [5]http

[rt-users] Adding accesskey for next and previous

We recently upgraded to 4.0 ... and although I really like the new layout, the move to dropdowns for next and previous has turned out to be a little annoying - particularly when trying to get through a number of tickets. Example: Search for tickets, open first ticket - do some work, then you

Re: [rt-users] RT problem with validation

/release-notes.html -kevin pgphcQ2LRVpRS.pgp Description: PGP signature

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

-TransactionAddresses which calls Attachment-Addresses and it looks on From/To/Cc/a few other things on each correspond/comment in the ticket, so somewhere in there, that email must appear. Maybe the code (which is quite simplistic) will shed some light. -kevin pgpkWNIznNnBy.pgp Description: PGP signature

Re: [rt-users] Custom condition not working (simple)

to test RT perl code without trial and error, or do you just have to incorporate some logging? Logging is your friend. RT-Logger-error(Stuff); You can also always write a command line program to test things quickly, which is what I usually do. -kevin pgpoYvLQA2Hng.pgp Description: PGP signature

[rt-users] [rt-announce] RT for Incident Response 3.2.0 Released

RTIR 3.2.0 is the first release of RTIR compatible with RT 4.2. It is only compatible with RT 4.2.9 and later and will refuse to install on earlier versions of RT 4.2. You should be sure to review both core RT's UPGRADING-4.2 as well as RTIR's UPGRADING-3.2 documentation and any other UPGRADING

Re: [rt-users] Problem with 4.0.22 -- 4.2.9 upgrade

-ExternalAuth with newer RTs. The version you're upgrading from should have exhibited the same bug (this was specific to versions prior to 4.0.8). It's worth checking your customizations and plugins to see if you have stale versions around, especially if you've touched Login. -kevin pgpmHJzN4px14.pgp

[rt-users] [rt-announce] RTIR 3.0.4 Release

RTIR 3.0.4 fixes several bugs in 3.0.3 and improves documentation for users upgrading from 2.6 and using SLAs. https://download.bestpractical.com/pub/rt/release/RT-IR-3.0.4.tar.gz https://download.bestpractical.com/pub/rt/release/RT-IR-3.0.4.tar.gz.asc SHA1 sums

Re: [rt-users] 'Vertical size too small' error from rt-email-dashboards

will be interesting. -kevin pgpr1MCywMIYw.pgp Description: PGP signature

Re: [rt-users] Difficulties converting mySQL to Oracle

DBAs should compare https://github.com/bestpractical/rt/blob/maint/etc/schema.Oracle to what you have, you're missing or have incorrect sequences. -kevin pgpwKl9Gk6AXm.pgp Description: PGP signature

Re: [rt-users] Quicksearch not displaying queues

. -kevin pgpkNTPHO4gpk.pgp Description: PGP signature

Re: [rt-users] Multiple Custom Fields menu items to split up custom fields

, a new option in the 4.2 series. http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings http://blog.bestpractical.com/2013/10/whats-new-in-42-grouping-custom-fields.html -kevin pgptH1q7Da_gv.pgp Description: PGP signature

Re: [rt-users] How to move an existing database to a new server

not on a Sunday, or when the engineers who monitor the list are on vacation). If you need an SLA, that's what Best Practical's commercial services are for. -kevin pgp7pGTX6cx6H.pgp Description: PGP signature

Re: [rt-users] rt-crontool error

/RT/Template.pm:546) Your error log points the finger at your template, which I don't think you included, so it's hard to comment. I'd guess you're calling the TargetObj on an undefined object in the first line of it though. -kevin pgpyJKZRHwRZs.pgp Description: PGP signature

Re: [rt-users] New error while importing assets

but it doesn't touch any of the relevant code. -kevin pgp8PwEFcii8p.pgp Description: PGP signature

Re: [rt-users] login via html-form (username/password) and WebExternalAuth side-by-side

auth points and then back again and then RT notices you have REMOTE_USER and you're good to go. -kevin pgpmvz8pAeNIY.pgp Description: PGP signature

Re: [rt-users] How to move an existing database to a new server

-backups which create an empty database before restoring your backup into it. But again, ask yourself why you're upgrading to a 3 year old release of the software, one with published security flaws. -kevin pgpAreGRxAhkp.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http

Re: [rt-users] Emails to Queue Alias, still merge to other queue

it has and why that behavior isn't likely to change and suggest a few ways you could implement this local change cleanly. -kevin pgp9DPLLYVrrM.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Change AutoResponse Global Template based on time of the day

is never run (you can see this by adding RT-Logger-error(Running?); commands to your code. -kevin pgpP4nTJNcajC.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Not receiving alerts when requester responds to h...@support.domain.com

people automatically own tickets they respond to using something like https://metacpan.org/pod/RT::Action::AssignUnownedToActor Which is a generalization of the code that we use on our own RT -kevin pgpkv4AQWglWx.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http

Re: [rt-users] Auto Resolve Aged Tickets - Custom Email Template

from any other status, send this template. Changing templates in a single scrip based on ticket properties is non-trivial. -kevin pgpSEhh3aosKC.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] rt-users] Continued Migrations Questions -

page for your new Queue, which will set the From/Reply-To/From ? You may still want an Autoreply template for other branding purposes of course. -kevin pgpcGFmkZrkp5.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Requestor Last Response

history https://metacpan.org/release/RTx-TicketlistTransactions -kevin pgpXnbx23lYuM.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Stop Auto-Reply message to specific address

leave the username as the email address and blank out the Email Address field. If that is not working, you will need to show the user record, an email being replied to and the email being sent, complete with useful headers and debug logs. -kevin pgpLA8K53jwU9.pgp Description: PGP signature -- RT

Re: [rt-users] Enable requestors to view ticket without logging in

and will likely not do all of what you want. You say you don't have central auth, but what are you trying to accomplish, and are you really ok with making all your tickets public? -kevin pgp7l61bwN1wJ.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

[rt-users] [rt-announce] RT 4.2.9 Released

RT 4.2.9 is now available RT 4.2.9 is a bugfix release and includes a fix needed to release RTIR 3.2.0. https://download.bestpractical.com/pub/rt/release/rt-4.2.9.tar.gz https://download.bestpractical.com/pub/rt/release/rt-4.2.9.tar.gz.asc SHA1 sums f3433d388d59283b4ea28d588af69fd16f870aae

[rt-users] [rt-announce] RTIR 3.0.3 Released

RTIR 3.0.3 contains a number of bug fixes since 3.0.2 We noticed that the upgrade script from 2.6-3.0 removed all of the RTIR specific SLA Scrips but failed to account for the SLA Custom Field. This would cause confusion if you installed RT::Extension::SLA and tried to use it with two SLA fields.

Re: [rt-users] Send email reminder fails with undefined value

Using SendEmail is significantly more complicated, you can't just pass it the arguments consumed by Notify and hope it works. It takes totally different arguments and you will need to do significantly more work to configure the recipients. -kevin pgpG4955tdW1_.pgp Description: PGP signature

Re: [rt-users] Emails to Queue Alias, still merge to other queue

. -kevin pgpGTcMJPrTc0.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Handful of users showing up in owner dropdown but have no access

configurations on a disabled queue from your 3.2 days that has been forgotten. -kevin pgpcsJQq0cMxv.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] CC answering ticket issue

/latest/RT_Config.html#ParseNewMessageForTicketCcs -kevin pgpJ0uW7_UkP1.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Send email reminder fails with undefined value

to update the ticket and running into problems with the NotifyActor setting. You should not specify To: in the template if you want RT to calculate a recipient. -kevin pgpV0ir08rkII.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] RT::Extenstion::Timeline

did the author say when you contacted them? That module is not maintained by Best Practical, so we don't update it. No client has asked us to update it and send patches to the author either. -kevin pgpJwQt9qynxi.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http

Re: [rt-users] Handful of users showing up in owner dropdown but have no access

Unprivileged users from the OwnTicket dropdown because of this someone common mistake. -kevin pgpEZh9GFmtk0.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Auto Resolve Aged Tickets - Custom Email Template

https://bestpractical.com/docs/rt/latest/reminders.html Or you could just email on resolve. -kevin pgpJ5ClAPSlYT.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Send email reminder fails with undefined value

On Tue, Oct 14, 2014 at 11:30:31AM -0700, fleon wrote: Kevin Falcone-2 wrote This reminder is for ticket #{$Target = $Ticket-RefersTo-First-TargetObj;$Target-Id}. BTW i still get Template parsing error: Can't call method TargetObj on an undefined value at template line 3 with that example

Re: [rt-users] Send email reminder fails with undefined value

since the example shows how to overrule this. You're using Scrip conditions and actions to implement your cron, so if you want their behavior to be different, you need to tell them that (they don't know or care how they're being accessed and adding more logic doesn't seem sensible). -kevin

Re: [rt-users] Adjust life cycle while it's in use

fine. -kevin pgpU3xWsRVgrD.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Potential bug in 3.8.8?

that what you're sending. While you might have found a bug in 3.8.8, it is out of support and almost 5 years old. I would see what bin/rt sends on 3.8.8 and check if it works. https://www.bestpractical.com/rt/release-policy.html -kevin pgpp5C50Czu9Q.pgp Description: PGP signature -- RT Training

Re: [rt-users] Address field behavior with RT 4.0.1 upgrade

is something you would be able to add on using JS, so we're unlikely to take anything for this in 4.0, since it wouldn't be fixing a bug. -kevin -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von

Re: [rt-users] connect Multiple Servers LDAP

On Tue, Oct 07, 2014 at 04:09:29PM -0500, Julio Cesar Arevalo Blanco wrote: Thanks Kevin, check the items you suggested and now it works perfect. I would like to know how I can configure 2 LDAP servers for authentication? or you may chain 'base' configuration file RT_SiteConfig. Include two

Re: [rt-users] Best way to configure non-technical Manager in RT 4 who needs to check RT (but not create) saved searches?

to allow access to dashboards http://bestpractical.com/docs/rt/latest/RT_Config.html#SelfServiceRegex You're likely to need other relaxations to allow charting results through. Or, just email the dashboards to your managers with a subscription. -kevin pgpdgLEqhPcss.pgp Description: PGP signature

Re: [rt-users] Template compilation error

in the UI) I'm given this error: syntax error at template line 64 which is my $url = ; Which looks like a syntax error to me. -kevin pgpEcnE8qHH2n.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] CommandByMail plugin installation

your logging to debug and read the logs. -kevin pgpcHsQCjgahR.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Problem with HTML tags appearing in correspondence

is unclear. Please try again on the current release of RT. -kevin pgpAX9QSGZQit.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP

making it very hard for RT to create the user, since it can't go fetch any info. -kevin pgpbmkhIaOMkT.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Error connect LDAP on Zimbra 7.2

. -kevin pgpD8pnV5FbfD.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP

more interesting to us all. Oh and it really helps when I add the following as you suggested, I didn't leave that out intentionally Set( $ExternalInfoPriority, [My_LDAP] ); External Auth is working like a charm now so THANK YOU KEVIN! If you have cycles, would you confirm

Re: [rt-users] newbie queue managemnet question: bulk actions

? Build a search for Status = 'new' and Subject = 'something' and then click on the Bulk Update link on the search results page. There's an option to change queues there. If you need to do this in an automated fashion, there are other options. -kevin pgpL_V5CJcZWc.pgp Description: PGP signature

Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via OpenLDAP

it suspicious that it didn't return an email address, but did return a Gecos. Implies your configuration is not what you sent to the list. You should also say your RT and RT-Authen-ExternalAuth versions explicitly. -kevin pgpSif1OvcnEK.pgp Description: PGP signature -- RT Training November 4 5

Re: [rt-users] Problem with HTML tags appearing in correspondence

On Sat, Oct 04, 2014 at 11:26:27AM +0530, Ajay Kumar wrote: rt4.2.1 with db.Then we are observing that HTML comments/correspondence are not working. You're going to have to explain what not working means. Additionally, why are you upgrading to 4.2.2, the current release is 4.2.8. -kevin

Re: [rt-users] CommandByMail plugin installation

to Plugins in your RT_SiteConfig.pm, before running make install? Lastly, please show make -n install -kevin pgp4A6kvPZdsx.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

[rt-users] Assign Subject On Create

Hello, I want to write a custom script at OnCreate that sets the subject of the new Ticket. Our Subject format starts with: -MM-: [TEXT] where YY is the year, MM is the month, and is a incrementing number. So in pseudo code, I would like to say (y,m,d) = getDate(Y-m-d).split('-')

Re: [rt-users] Assign Subject On Create

Sorry, hit the wrong button and sent early... Hello, I want to write a custom script at OnCreate that sets the subject of the new Ticket. Our Subject format starts with: -MM-: [TEXT] where YY is the year, MM is the month, and is a incrementing number. So in pseudo code, I would

Re: [rt-users] Assign Subject On Create

I got this working but I just created a user in the DB that only has rights to read the Subject ID and worked from there. Thanks. -- Kevin Holleran Master of Science, Computer Information Systems Grand Valley State University Master of Business Administration Western Michigan University CISSP

Re: [rt-users] Can't add multiple attachments on reply

on issues.bestpractical.com or demo.bestpractical.com. It was not. Without a replication strategy we can follow, we really cannot debug something like this. -kevin pgpL0WHjH_Qzh.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Pg, full-text indexing, getting search misses

every 10 minutes) 4. rt-fulltext-indexer --all --debug has no output PROBLEM: This web UI search does not return ticket 999 [Content] [matches][f...@bar.com] Any thoughts? Bug to report? Does it return other tickets and not 999, or does it return no tickets. -kevin

Re: [rt-users] Combobox not rendered and working correctly

On Wed, Oct 01, 2014 at 03:14:49AM -0700, andriusk wrote: Hello, was this fixed? I only need a commit for this fix. I see no branch tied to that ticket, which will happen whenever someone pushes a branch to fix it. -kevin pgpq6IN48jd8D.pgp Description: PGP signature -- RT Training November 4

Re: [rt-users] NoAuth CSS redirected to the current defaultpage?

://bestpractical.com/docs/rt/latest/web_deployment.html#nginx However, nginx is not my specialty, so I'm unlikely to be able to help debug further. -kevin pgpEBI1XtpLyK.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Scrip to modify a ticket's text content?

gateway of RT (and we've refactored that heavily and backported some of those changes as a plugin), these are changes you want to do before things are saved to the database, not after. -kevin pgpUFqkmS0Dic.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http

Re: [rt-users] add cc on ticket create based on custom field - and a quick selfservice question

the problem if that isn't it. -kevin pgpIZsXH1kFhA.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Permissions to let a user administer a queue

is very confusing to me. You should file a feature request to make the Everyone/Privileged/Unprivileged and Role groups visible on Queue rights pages for Queue admins (users without SuperUser). -kevin pgpvkxEbflAMi.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http

Re: [rt-users] 1-Asset tracker vs Assets ; 2-Relationship graphs

hardcoded inside the _PropertiesToFields method unfortunately. -kevin pgpnaTarnxuMP.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Bug in rt-dump-metadata

allowed, thats the problem. Please send this to the bug tracker with Set($LogStackTraces, error); enabled. You should also confirm that this is oracle or Pg in that bug report. -kevin pgpdi_W9RhKjN.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com

Re: [rt-users] Missing translation of Take after upgrade to 4.2.7

on You can also edit the predefined search itself: Search - Unowned Tickets Click on Advanced show the Format Additionally ((rt-4.2.7))$ grep -A1 'msgid Take' share/po/de.po msgid Take msgstr Übernehmen -kevin pgpaV76uYZdlv.pgp Description: PGP signature -- RT Training November 4 5 Los

Re: [rt-users] Catch all ticket changes in one scrip

describing. -kevin pgp3Nyv6BV2A_.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Assigning HeldBy users during Asset Import

changes made could be released as a new version of the importer. I'll see if I can get to that next week. I'm unlikely to have time to tackle how to support importing multiple people from a single field as part of this release. -kevin pgpA02tggiWjD.pgp Description: PGP signature -- RT Training

Re: [rt-users] Reminders not visible in My Reminders

this issue further? Do you use custom statuses in that Queue /Custom Lifecycle? You should go to a ticket page, get the id of a reminder that is on a ticket and look at: That reminder record in the Tickets table. Links records pointing to/from that reminder ticket. -kevin pgpSLuLrpuRn9.pgp

Re: [rt-users] 1-Asset tracker vs Assets ; 2-Relationship graphs

, then not really. -kevin pgpQ5hxbd7S5s.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Duplicate Subject: line in some tickets

customizations / plugins do you have? Are you using HTML templates? Please show some full headers. -kevin pgpDAjLfEIBFW.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Assigning HeldBy users during Asset Import

. You're seeing this even if it's a different user? As for the issue with the Bulk Update, I was poking around and saw that somebody else had already sent in a bug report for it. Great. -kevin pgppEezSVJUe5.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http

Re: [rt-users] Assigning HeldBy users during Asset Import

doing it by email address which is easily parseable with tools, but right now that column only goes by username (or user id). Try tweaking the code and definitely file a bug about this because it feels like an accidental oversight. -kevin pgpwCrYB1eXLL.pgp Description: PGP signature -- RT Training

Re: [rt-users] Assigning HeldBy users during Asset Import

but no change in HeldBy either. This should be a separate bug report. -kevin diff --git a/lib/RT/Extension/Assets/Import/CSV.pm b/lib/RT/Extension/Assets/Import/CSV.pm index 250b7e4..5f71a92 100644 --- a/lib/RT/Extension/Assets/Import/CSV.pm +++ b/lib/RT/Extension/Assets/Import/CSV.pm @@ -174,7

Re: [rt-users] Removing ticket links

On Wed, Sep 10, 2014 at 03:20:29AM -0700, andriusk wrote: How can I remove the links ticket is parent of? I do not need to remove the linked tickets but the link itself/ Is that possible? Click on the Links box, click on the checkboxes to delete links. -kevin pgpPftt18AzoC.pgp Description

Re: [rt-users] How to add a group

, PrincipalId = $userObj-PrincipalId); but that's no very convenient, I like to add directly a group. What happened when you passed the group's PrincipalID? Since that will work (for things other than Owner). -kevin pgphuAwXeE_AM.pgp Description: PGP signature -- RT

Re: [rt-users] Reply-To - Friendly Display Name Missing

a patch with an explanation would be great. -kevin pgp6vITZwGhBn.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Number of displayed rows of a saved search in dashboard

on issues.bestpractical.com. -kevin pgpG6jq0Zm_KH.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Suddenly format of forwarded mails from RT is changing

was made. Did you switch from an HTML template to a plain text template? Are there errors in your logs when these emails are sent? -kevin pgp0B9lOLrcXH.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] rt-shredder choking on gigantic ticket.

On Thu, Sep 11, 2014 at 09:00:29AM +, Luke Benfey wrote: So, I guess my question is whether anyone has any better suggestion for how to get rid of this ticket? Shred all the transactions, one at a time (in a programmed loop) and then come back for the ticket itself. -kevin

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