Also from the web interface, click Configuration/Tools/System
Configuration ..
very useful page
Roy
Eli Altman wrote:
It should be displaying itself at the bottom of each page. If not, I found
$VERSION being set in rt3/lib/RT.pm.
Elias
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Hi;
(rt-3.6.3/apache2/mysql5/DBix 1.49)
We have our table within RT called Circuits and using factory I created
Circuit.pm and Circuits.pm then added Circuits_Overlay.pm for the
various functions.
Selecting with $self-Limit( FIELD = 'x', VALUE = $y ); works fine
however I am not having any
Hi ;
Using rt-3.6.3
Is there a bug in using:
./rt edit ticket/$tid add cc=[EMAIL PROTECTED]
or am i doing something wrong, I get back # Syntax error. and the
ticket detail (as if show ticket) ;
the add seems not to work with anything add bcc or add CF- do not work
either ??
Similar the del
Scott;
Try logout then back in it may solve your problem, the queue list for
SelectQueue is cached in session.
Roy
scott smith wrote:
Hi, I created a queue and later renamed it before any tickets were
created in it. Now when any tickets *are* created in it, the old queue
name is
Hi Graeme;
I have very much similar script to yours, for none 7 days queues I look
up the day of the week and if its Saturday or Sunday the script exists
without doing anything ..
use POSIX;
my $datestr = strftime(%A %D, localtime); ##I need day of week
$datestr =~ m/(.*) (\d+\/\d+\/\d+)/ ;
my
Hi Braam;
Its always interesting to read Todd's suggestions cause he is always
spot on; but could n't find them in the thread , ist possible to forward
them to the list please.
With regard to dealing with customers, our implementation here is
exactly as you suggested, we group our customer
Hi;
apache2,mod_perl2, rt-3.6.4
When apache starts , it loads the RT_Config via webmux , at this point
is there a way to determine the server name?
It seems the %ENV is only populated with RT specifics defined in webmux.pl.
This is what I need to do:
Have 2 different URL's on the same server
/2008 2:15 AM, Roy El-Hames wrote:
Steve;
At the top of the template put the mail headers something like:
Subject: Queue Change: {$Ticket-Subject}
RT-Attach-Message: Yes
Then leave atleast 2 lines blank before you add your text, give this
a try and see if it works.
Roy
Steve Ironside
My take on this is, why have a queue per customer when you can have a
group per customer ..
After all customers are only a group of requesters ..
In the set up I have here we I Queues to represent departments and hence
escalations is as simple as changing ticket queue etc ..
Regards;
Roy
Todd
Steve;
At the top of the template put the mail headers something like:
Subject: Queue Change: {$Ticket-Subject}
RT-Attach-Message: Yes
Then leave atleast 2 lines blank before you add your text, give this a
try and see if it works.
Roy
Steve Ironside wrote:
We're setting up RT to handle our
Johann;
I 'll be (very x high number) surprised if the code in that link
actually work ..??? and I would like to be corrected if I am wrong but
as I understand scrips they work in the back end, do not influence the
browser in any form or shape ..
To redirect your browser on Resolve you need
Hi Mathew;
Not sure if you are aware of it, but in case you did not RT gives you a
very powerful Date functions in Date.pm,
from a perl script you can do the below:
use RT::Date;
my $date = new RT::Date($RT::SystemUser);
$date-SetToNow();
my $now = $date-ISO;
$date-GoBackDays(1);
my $yesterday
wrote:
Hmmm...that certainly would have been helpful. But I'm looking at the perldoc
on Date.pm and I don't see SetToNow or GoBackDays
Roy El-Hames wrote:
Hi Mathew;
Not sure if you are aware of it, but in case you did not RT gives you a
very powerful Date functions in Date.pm,
from a perl
Hi ;
I have seen a couple of emails in the past a couple of months about wish
list etc which I assume for a new major release, and I have a couple of
wishes wondering if these can be looked into,
Ticket Merge/Unmerge:
As far as I can see, once 2 tickets are merged details about Requesters
and
Hi Ken;
The content searching problem really needs to be addressed through
the use of full-text indexing. There is currently an item in the
wiki describing how to use Oracle's full-text support with RT. Here
is the URL: http://wiki.bestpractical.com/view/OracleText. I have
not seen a similar
Hi;
We use one instance for 40 or so departments across 5 different sites in
2 countries ..based on queue/s per department
Worked well for the past 4 years.
With the right permissions , the look and feel as if it were different
instances.with the added bonus tickets can be shipped between
Asrai;
If you really want to remove it then have have a look in
lib/RT/SendEmail.pm , search for
$self-SetHeader( 'Precedence', bulk )
Regards;
Roy
Asrai khn wrote:
On Jan 4, 2008 12:48 AM, Asrai khn [EMAIL PROTECTED] wrote:
So what you guys thinks about removing the Precedence: bulk from
Good luck;
Be warned that the Precedence: bulk was there for a good reason ,
typically to identify mailing lists and maybe useful in detecting loops..
Sorry not sure of the details.
Roy
Asrai khn wrote:
On Jan 8, 2008 4:48 PM, Roy El-Hames [EMAIL PROTECTED] wrote:
If you really want
Hi;
I don't think there is a need to change the creator to Nobody, I think
for Matt's purposes just remove the requester, I have the following
global scrip working for me:
Condition : On Create
User defined Action ,
prep code : return 1;
clean up code:
$self-TicketObj-DeleteWatcher(Type =
In theory yes , you should get an email , providing you have scrip to
notify AdminCC on comment.
Regards;
Roy
Asrai khn wrote:
Hi
I have a one simple question, if i sent an email to comment-queue with an
attachment and i am in AdminCC of the queue do I'll receive that email
back in my
@elements = reverse elements $hours;
$first = $elements[$seconds];
return $first;
}
1; #this line is important and will help the module return a true value
}
Regards,
Gene
At 08:25 AM 12/4/2007, Roy El-Hames wrote:
Hi Mark;
Thanks for your reply, I am looking for the business hours
Hi ;
Can anyone help me with the code of how to determine the Business Hours
between 2 dates:
What I got :
my $hours = Business::Hours-new();
$hours-business_hours(
0 = { Name = 'Sunday', Start = undef, End = undef },
1 = { Name = 'Monday', Start = '09:00', End = '17:30' },
2 = {
Matthew;
Why do you need the first if, as your condition is Queue change which
should compensate for :
if ($self-TransactionObj-Type eq Set $self-TransactionObj-Field eq
Queue) {
Also
$self-TransactionObj-NewValue eq TechOps
I am guessing this should be the Queue Id and not Name, ie
again.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roy El-Hames wrote:
Matthew;
Why do you need the first if, as your condition is Queue change which
should compensate for :
if ($self-TransactionObj-Type eq Set $self-TransactionObj-Field
eq Queue) {
Also
$self
PROTECTED] On Behalf Of Roy
El-Hames
Sent: Tuesday, December 04, 2007 7:27 AM
To: RT Users
Subject: [rt-users] Business Hours help please
Hi ;
Can anyone help me with the code of how to determine the Business Hours
between 2 dates:
What I got :
my $hours = Business::Hours-new();
$hours
Mark;
One thing I would recommend is to split the web from db and get them
running on 2 different servers , we found that made huge difference to
the front end usability.
Regards;
Roy
Mark Chappell wrote:
Subject:
Wouter;
I am guessing you need this (how long left) visible from search pages ...
I think using the Due and DueRelative should do the trick for you??
Roy
Drew Barnes wrote:
You could set up a queue for each SLA that autosets the due date with
the create scrip. The wiki has examples of a lot
What I have here is a custom field (select one value) with sla's listed,
the cf apply to all queues.
A global scrip that set the Due date based on the value of the cf sla
selected.
in most cases the sla is selected by the staff member pending on the
issue.We have some queues where sla's are
Arun;
You *Maybe* able to do the following:
- create a group and give that group the access/right you need to the queue
- make the users you want to give them access privileged so you can add
them to the group
- once you have added them remove their privilege (untick the tick for
each user) ..
Olly;
I am running 3.6.3 and newest transactions at the top, I have
Set($OldestTransactionsFirst, '0');
working fine for me ... Remember to restart apache
There is a work around if you wish you can modify
/opt/rt3/local/html/Ticket/Elements/ShowHistory and change
$Transactions-OrderByCols( {
Can you use RT without it ???
Roy
Micah Gersten wrote:
My company is running an RT installation v. 3.6.0.
What is searchbuilder? Can we use it to speed up RT searches?
Thank you,
Micah Gersten
onShore Networks
Matthew;
I think the right you need is ShowOutgoingEmail ..
Roy
Mathew Snyder wrote:
As a superuser, I see a section for removing watchers from outgoing emails. Is
it possible to allow norm users to see this and change it? I see the
ModifyQueueWatchers right but that doesn't seem to have
Matthew;
It sounds to me you forgot to :
GRANT SELECT,INSERT,CREATE,INDEX,UPDATE,DELETE ON ${RT::DatabaseName}.*
TO ${RT::DatabaseUser}\@'${RT::DatabaseRTHost}' IDENTIFIED BY
'${RT::DatabasePassword}'
;);
Roy
Mathew Snyder wrote:
I figured out that I need to use the session file instead
it. It didn't work. I then actually went through the
process of installing RT on the database server in order to utilize `make
initialize-database`. This didn't work either.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roy El-Hames wrote:
Matthew;
It sounds to me you
the user. However, this did not
make RT work. The query itself did, though.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roy El-Hames wrote:
Well thats your answer Mathew, unless you grant the permissions RT is
not going to work for you..
What errors are you getting when you
I thought that was default behaviour?? but maybe it depends on what
permissions you assigned to the Everyone and Requesters groups
Roy
Thierry Thelliez wrote:
Is it possible to configure the SelfService GoTo Ticket interface to
only search for tickets initiated by the current user?
We do
Sorry Mathew you are absolutely right, I so used to my customised
version that I forgot what is out of the box, I am not sure why the RT
folks left it out.
You can add the queue either using call backs (though not sure how to do
this - If you get a working call back please tell me how these are
Hi Kenneth;
I am guessing you mean the Name column and not the Id column within the
Users table, (if its the Id column then you need to check the sql
engine, that field is pri auto_incremented and the sql engine should n't
be allowing duplicate to happen) ..
I have seen a duplicate Name, in
Matthew;
Have you looked at the permissions you have on that queue, do you have
Show Ticket right ..
Roy
Mathew wrote:
Does anyone have any thoughts on this?
Keep up with my goings on at http://theillien.blogspot.com
Mathew wrote:
I've applied the approval creation explanations on the
Mathew;
Where I am anyone can assign to anyone , for that I commented out the
following lines in Ticket_Overlay.pm
#if (( $Type ne 'Steal' )
#and ( $Type ne 'Force' )
#and#If we're not stealing
#( $self-OwnerObj-Id != $RT::Nobody-Id ) and#and the
owner is set
Keith;
Have you tried selecting NEWLINE from Display Columuns (give it a title
of blank if you wish)??
Roy
Keith Edmunds wrote:
On Thu, 16 Aug 2007 08:56:09 -0400, [EMAIL PROTECTED] said:
Doesn't look like the Search Builder UI has a blank element for you
to add. What you can do is
A working practise that we use here (and I believe its common) is if we
are waiting on a customer response set the ticket to stalled ..
There are global scrip that open the ticket again on correspond
(assuming that your customers can only respond to tickets and not
comment) ..
Regards;
Roy
Matthew;
If you want (needed urgent) you can get your data using dbi and query
the tables directly, the queries you need:
select o.content from ObjectCustomFieldValues o left join CustomFields c
on o.CustomField = c.id where c.Name = 'Environment';
I don't **think** there is a way within the
Ok hold on I just looked at your code, what are you looking for the
different values you have set for one custom field ;
ie 1- you have your Enviroment cf as a select one/multi value cf with
different options and you are looking for the different options ??
or 2- are you looking for the values
Justin;
Not sure if it'll help you ;
I had the same issue, where tickets with 100 or so updates/comments were
taking over 1 minute to display ..
In our RT we do not use Transaction custom fields , so I commented out
the following lines in ShowTransaction :
%# if
Hi;
Re-submitting my Query
Can someone give me few lines on how to use callbacks to customise RT,
I want to add the CreateChildTicket callback as described in the Wiki
but its not working for me, any one have any working Callback that is
willing to share please.
Regards;
Roy
Rus;
Just applied the patch a query similar to the below:
- before the patch I stopped it after 3 minutes no results,
- after the patch it returned the correct results within seconds ..
Regards;
Roy
James Moseley wrote:
( Status = 'new' OR Status = 'open' ) AND ( Cc.Name = 'user' OR
This tells you the problem is with your template, I usually have the
following 2 lines at the very top of the template:
Subject: New Correspondence: {$Ticket-Subject}
RT-Attach-Message: Yes
Then leave 2 empty lines (you should do that) before adding any template
text.
If you are questioning
Hi There;
RT-3.6.4
Can someone give me few lines on how to use callbacks to customise RT,
I've installed shredder for the only purpose of learning how it used
callbacks, but it just added to my confusion , I want to add the
CreateChildTicket callback as described in the Wiki but I am failing
most likely permissions on rt.log ..
make sure your web user can write to rt.log
chown your_web_user:your_web_group rt.log
Roy
Mathew Snyder wrote:
I just cleared out a 35GB rt.log file. Now, people are getting intermittent
errors:
System error
error: Cannot write to
Hi;
line 151 in ShowTransaction there is:
my $aid =
is that a bug else what ist used for, I can't find any other reference
to $aid anywhere else ..
Roy
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http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
if it works ..
Good luck ;
Roy
Mathew Snyder wrote:
I had actually tried the queue specific scrip but it wasn't working so I changed
it to a global thinking that was the problem. That didn't work either.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roy El-Hames wrote
..
Thanks once more.
Roy
Ruslan Zakirov wrote:
On 7/26/07, Roy El-Hames [EMAIL PROTECTED] wrote:
Kenn;
Thanks for this , a couple of questions:
If you have granted your users the SeeQueue right how are you stopping
them from seeing the ticket listings within a queue???
only ShowTicket right
).
Hope this helps.
Kenn
LBNL
Roy El-Hames wrote:
Hi there;
What rights should be granted to users on queues so these queues are
visible from the New Ticket in Drop down ..
and also from the Queue drop down in the Basics section ..
What I want is for some users to be able to create tickets
Hi there;
What rights should be granted to users on queues so these queues are
visible from the New Ticket in Drop down ..
and also from the Queue drop down in the Basics section ..
What I want is for some users to be able to create tickets and move
tickets to a particular queue, however they
Hi Matthew;
I think this is default behaviour (unless I misunderstood your
question), as soon as the ticket is created and your customer replies to
the auto-responder, RT will understand this correspondence belongs to an
existing RT ticket based on the subject line (your rt #ticket number)
Re submitting cause I really need help on this .. I have to do the below
for few groups on a 30 or so queues each ..
Hi there;
RT 3.6.1 , apach2 mysql5, mod_perl2
I got 30 or so queues and I would like to assign a particular group a
set of rights to these queues, has anyone scripted anything
El-Hames wrote:
Hi Matthew;
I think this is default behaviour (unless I misunderstood your
question), as soon as the ticket is created and your customer replies to
the auto-responder, RT will understand this correspondence belongs to an
existing RT ticket based on the subject line (your rt
Matthew;
How is your aliases file set up? I haven't added the CCEng alias to mine and my
responses TO the ticket are getting through however, I'm not getting the servers
responses FROM my ticket.
Is that because of the NotifyActor thingy (sorry can't remember the
actual function), but in
Hi there;
RT 3.6.1 , apach2 mysql5, mod_perl2
I got 30 or so queues and I would like to assign a particular group a
set of rights to these queues, has anyone scripted anything like this ,
I looked in Admin/Queues/GroupRights.html and traced the function I need
to ProcessACLChanges in
Hi there;
the problem maybe at my end, but in case is
http://www.bestpractical.com/rt down??
Regards;
Roy
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL
In case you are still collecting .. some of my suggestions may already
been stated so apology for duplicates;
1- group unprivileged users (so each member of that group can view the
group tickets)
2- more reports built in, sla related,first response time/active ticket
life (not stalled time
Steven,Mario;
Have a look at :
http://lists.fsck.com/pipermail/rt-users/2006-July/040843.html
it maybe related.
Roy
Steven Hollingsworth wrote:
On Tue, Apr 24, 2007 at 09:59:14AM +0200, Mario Rimann wrote:
Any help on this issue is very appreciated!
Cheers,
Mario
Hi Mario,
Had the
Andree;
You can do that via scrips and templates, create a template similar to
the auto-reply template if you like but at the very top add the line:
To: [EMAIL PROTECTED]
Then create a scrip on Create notify other recipients using your new
template , and it should work.
Roy
Andree Kupka
Mathew;
You'll need to modify the files that produce search results for you,
Torsten below changes the Quick search, in your original query about
owned tickets you, depending on which style you use, if you use saved
searches you'll need to edit your search to include AND Status = 'your
new
Hi;
Anyone using sql relay with mssql5 ??
I am looking into using it to redirect Content like searches to a myism
copy of the database with full text indexing ??
ideas / thoughts
Roy
___
Sorry .. I meant Mysql not Mssql
Roy
Kenneth Marshall wrote:
On Thu, Mar 22, 2007 at 12:02:19PM +, Roy El-Hames wrote:
Hi;
Anyone using sql relay with mssql5 ??
I am looking into using it to redirect Content like searches to a myism
copy of the database with full text indexing
Frank;
When you say added to the CC list , you mean the ticket CC watchers or
the emails sent out ??
If ticket CC: then it does not quite work like that, what you
created/done is queue watchers (these email addresses will get an email
for tickets updated in the queue) , as soon as you move the
Gene;
$self-TransactionObj-Content may help you .
Roy
Joe Casadonte wrote:
On 3/15/2007 12:21 PM, Gene LeDuc wrote:
When an e-mail creates a new ticket in a specific queue I'd like to
populate some custom fields in the ticket with data extracted from
the e-mail body. I think the best way
Mathew;
Change your limit statements as follow:
$tix-LimitQueue (VALUE = 'CustomerCare');
$tix-LimitStatus (VALUE = 'open');
$tix-LimitStatus (VALUE = 'resolved');
Try the above and see what happens?
Roy
Mathew Snyder wrote:
Running this:
#!/usr/bin/perl
use warnings;
use strict;
use
Hi JJ;
Well you 'll even be more in love with RT, because the whole (well most
of) idea of RT is sending emailing notifications when tickets
created/updated/ and anything else ..
You seem to be missing a big part (unless I misunderstood your request)?!
Look into scrips (Configuration - Global
mailto: [EMAIL PROTECTED]
On Mar 14, 2007, at 10:24 AM, Roy El-Hames wrote:
Hi JJ;
Well you 'll even be more in love with RT, because the whole (well
most of) idea of RT is sending emailing notifications when tickets
created/updated/ and anything else ..
You seem to be missing a big part (unless I
I think :
In your TNS queue create scrip
Condition On Queue Change
Action Notify Others
Template : yourcustomtemplate
Create yourcustomtemplate
in the top 2 line2
cc:[EMAIL PROTECTED]
Attach-Message: Yes
leave few blank lines then put your text.
Good luck
Roy
Gene LeDuc wrote:
I
Hi;
RT-3.6.1, apache2,dbix:1.38 etc etc
I use the IssueStatement field to store the value of the queue the
ticket was originally created in ..
I got populating the field to work from a scrip and worked like a dream
using
$self-TicketObj-SetIssueStatement ($self-TicketObj-Queue); Nice and
easy
Hi Carl;
Have you investigated having relationship between the 2 tickets
(parent/child or refer to etc) then applying a scrip when an update to
one submits an update to the other??
Roy
Carl Vincent wrote:
The fun starts when we want to run a workshop at our own venue:
Following the plan
Carl;
Have you investigated having relationship between the 2 tickets
(parent/child or refer to etc) then applying a scrip when an update to
one submits an update to the other??
I'd not thought of that - there's already some ticket relationships
going on, so the scrip would have to
Kenneth;
RT Essentials is a good start also the wiki
and the best source of all is in
/opt/rt3/lib/RT and /opt/rt3/share/html (if you have installed RT in /opt)
or example you query about $Ticket-Creator
if you look in /opt/rt3/lib/RT/Tickets_Overlay.pm or
/opt/rt3/lib/RT/Ticket_Overlay.pm you
Not quite ..
look in etc/RT_Config.pm
Roy
Torsten Brumm wrote:
Hmm, i'm not sure, but i thinkk this comes with bps:
RT-Extension-CommandByMail, i think i read this somewhere there.
Torsten
2007/3/12, Kenneth Crocker [EMAIL PROTECTED]:
To all,
I saw an E_mail here that referred to
I am also trying to figure out what the problem is ..
Carl can you explain a bit more sounds like an interesting problem,
Roy
Les Mikesell wrote:
Kenneth Crocker wrote:
The fun starts when we want to run a workshop at our own venue:
Following the plan above, our RT system ends up on both
Mario;
Adding new field to the tickets table is just asking for trouble, if not
now for sure when its upgrade time.
CF are the way to go, and instead of using form action you'll be better
of using REST and the rt cli ..
have a in the wiki about REST and how to use it.
Roy
Mario Gomide wrote:
Also a fully integrated soap (xml) interface , so php and .net systems
can talk to RT.
REST is good but soap is more of a standard.
Roy
Dmitri Tikhonov wrote:
Bob Goldstein wrote:
On Wed, 2007-02-28 at 14:29 -0500, Jesse Vincent wrote:
I'd love to submit RT to Google's Summer of Code this
One more I thought of is customer management and multiple contacts per
customers ,
A self service like interface where a contact for customer A should be
able to view/update all tickets by all contacts of customer A ..
I remember this coming up in the list few times with out any clean solution.
or a work around ..
Thanks for you reply.
Roy
Ruslan Zakirov wrote:
On 2/19/07, Roy El-Hames [EMAIL PROTECTED] wrote:
Hi there;
rt-3.6.1 apache2, mod_perl2, mysql5
When a ticket is created from the web interface,an agent in most cases
will enter a customer email address as requester, is there any way
Hi there;
rt-3.6.1 apache2, mod_perl2, mysql5
When a ticket is created from the web interface,an agent in most cases
will enter a customer email address as requester, is there any way that
this action is added/included in the ticket history, similar to how
adding a requester from the People
Torsten;
Why don't you create a queue-scrip
on Create
$self-TicketObj-SetStatus ('stalled')
?? You got me wondering why this is not possible?
Roy
Torsten Brumm wrote:
Hi,
i'm looking for a way to set on a specific queue the status for a new
created ticket to stalled and not to new, is this
.
Torsten
2007/2/8, Roy El-Hames [EMAIL PROTECTED]:
Hi there;
RT 3.6.1 , apache2 mod_perl2 and mysql 5
I have asked this question before , but did not get a valid response ,
I have a problem searching custom fields values, I can display them in
the search results , but I can't search for them eg
This is something I complained/pondered about many times at the past I
think Jesse said something to the effect that its difficult to perform
the search and access check at the same time without hammering your sql
server (jesse put it much better than that), I think an idea is to pull
the
In my organisation we created a virtual user and have a scrip with on
create if owner is Nobody set owner our virtual user;
if ( $self-TicketObj-Owner eq '10') {
$self-TicketObj-SetOwner('support');
}
return 1;
Roy
Ruslan Zakirov wrote:
No, you can't change it. There is should be another
Hi there;
rt-3.6.1 and apach2 mysql5 and exim4
I have rebuilt my RT dev box copying stuff from the live system including the
RT bits in exim.conf
I forgot to change my
data = |/opt/rt3/bin/rt-mailgate --queue --url https://myrt.mycom.com/; so it was still pointing to my live system ..
Jesse;
Why do you need RT to own the customer database , I think its not such a
good idea .. your support/ticketing system should be different from
your provisioning system which is different from your billing etc , the
ticketing system is not the place to hold your customer contacts
This is something I pondered over , few time in the past ..
for moving the tickets possibly have a look at Ruslan's RTx::Shredder as
a starting point (the principle of that module is to delete tickets,
however I think you can modify it to copy the tickets else where before
deleting them).
The
Matt;
I found the best resource is in /opt/rt3/lib/RT/
Find the appropriate module (Users_ , Tickets_ blah ) copy and hack away ..
Roy
Mathew wrote:
While the book has done me wonders in learning to use and configure RT,
it has done little for me in the realm of the codebase. I'm hoping the
Hi Ervin;
You need to look at NotifyActor in RT_Config or RT_SiteConfig
However If I may suggest the idea of having multi users using the same
login is not a good one ..
Better if you have a queue for you group members and make a defined
search for tickets in their queue ..
Just an idea
Good
Hi there;
The system is rt-3.6.1/mysql 5/apache2/exim/mod_perl2
Is there a way to change the Sender tag in emails out of RT to be the
queue address instead from the default apache user .. any one any ideas??
the From tag is set correctly as the queue address however the Sender
tag is always
Hi;
RT-3.6.1 , apache/exim
Is there a way to change the Sender tag of emails coming out of RT to be
the Queue -address, (ie the same as the From tag) ..
I am not sure if this is a mail server or RT setting??
Anyone any ideas??
Thanks;
Roy
___
I tend to agree with Robert from my experience CF searches do n't work
(on 3.6.1/3.6.2) , you can't search for them or order by them
I think there was a patch released few weeks back, just can't find it at
the moment ..
Roy
Mathew wrote:
Have you attached the CF to anything. Not only do you
??
Regards;
Roy
Mathew wrote:
I've created three custom fields. Each a single Select type. I've
never had problems. I'm using 3.6.1.
Mathew
Roy El-Hames wrote:
I tend to agree with Robert from my experience CF searches do n't work
(on 3.6.1/3.6.2) , you can't search for them or order by them
=
$CustomerEmailAddress);
Custom action cleanup code: blank
Thanks everyone!
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Friday, October 06, 2006 5:35 AM
To: Helmuth Ramirez
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Notify Requestor on Requestor change
Hi
what sql engine are you running ISAM/Innodb ??
I did notice this happening a couple of times since upgrading to 3.6.1
when the system was fairly busy, it seems something is wrong with sql
transactions when creating a ticket , where its not rolling back if it
failed (though I am sure if it
a screenshot of my
scrip, just so its clear what it is I'm doing.
And believe me, it was not a silly question...Linux/RT/Perl is a new
world to me...there are no obvious questions in my book :-)
-Original Message-
From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Thursday, January 11, 2007 8:30
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