Re: [rt-users] race condition with scrips updating db?

Hi Chris, Hopefully you got a answer to your request already, if not try the following: 1. create a tiny scrip in which only wait for some seconds? 2. i'm not 100% sure, but try to set both scrip at the Stage to Transaction Batch Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung:

Re: [rt-users] RT Asset Tracker?

We use it in production, its working really good. hopefully Todd will spent more time on this project in the future. So, we use it in production without any problems. Torsten 2008/4/24 Natxo Asenjo [EMAIL PROTECTED]: On Thu, Apr 24, 2008 at 6:34 PM, Torsten Brumm [EMAIL PROTECTED] wrote

Re: [rt-users] RT Asset Tracker?

-- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials

Re: [rt-users] RT Asset Tracker?

it works under rt 3.6.5 like a charm ;-) 2008/4/24 Jean-Sebastien Morisset [EMAIL PROTECTED]: Thanks! I see AT is for RT v3.4... Anyone know if it'll work with RT v3.6.6? js. On Thu, Apr 24, 2008 at 04:58:15PM +0200, Torsten Brumm wrote: Try this one. Todd has moved the page: http

[rt-users] [ERROR] Request-URI Too Large

Hi RT Users, Just tried to export my users (Configuration - Users - Download as TAB delimited File) and got this error: Request-URI Too Large The requested URL's length exceeds the capacity limit for this server. Any idea how to fix this? Is this a error from RT (why the URL is so long) or

Re: [rt-users] [ERROR] Request-URI Too Large

: Gene LeDuc [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm CC: rt Users RT-Users@lists.bestpractical.com Sent: Thu Apr 03 19:07:28 2008 Subject: Re: [rt-users] [ERROR] Request-URI Too Large Oops, now I see why the user list needs to be passed to the handler (results of a search may not contain

Re: [rt-users] How can customer (requester) set the priority oftickets.

Be carefull to grant modifyticket to a external. They can do too much with the ticket. What about the idea to define some keywords with the customer and pars the mails from the customer for this and set the prio by a script? I think i saw something like this at the wiki. Torsten Kühne +

Re: [rt-users] New install (second chance)

Lamp? Is a linux apache mysql and php correct? Why you don't use the ones from your distro? Btw, i don't think you need to recompile or reinstall all the modules, only the ones for apache?!? Do you have some more infos about your installation? Torsten Kühne + Nagel (AG Co.) KG,

Re: [rt-users] New install (second chance)

-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de

Re: [rt-users] New install (second chance)

/referral_program.asp [image: www.MyFax.com] http://www.myfax.com -- *From:* Torsten Brumm [mailto:[EMAIL PROTECTED] *Sent:* Thursday, April 03, 2008 2:14 PM *To:* Nelson Pereira *Cc:* Drew Barnes; rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] New install (second

Re: [rt-users] 500 Internal Server Error

At the beginning of the logfile, you must have some more detailed information, try restart and check for permission problems! Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke,

Re: [rt-users] Quicksearch - But not for Queues, for Users

: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -Ursprüngliche Nachricht- Von: Peterson, Erik [mailto:[EMAIL PROTECTED] Gesendet: Donnerstag, 27. März 2008 14:13 An: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Quicksearch

Re: [rt-users] A brief preview of what RT 3.8 is going to look like

OK, my two cents... 1. The new Design looks brilliant, but like all previous version, the font are much too big, i'm not blind, and i think the hughe fonts are really not neccessary?!? Btw, we can hopefully easily change the CSS for this ;-) 2. The menu at the right hand is perfekt, i never

Re: [rt-users] RT 3.6.4 poor query performance

Hi Mathew, Richard, I tried also this weekend to upgrade to 3.6.6 and gave it up yesterday evening (rolled back to 3.6.5). To your Problem: If you open the Search Builder menu, it takes a long time to build the page.?!? Have a loko into the owner dropdown menu. Did you find there more people

Re: [rt-users] RT 3.6.4 poor query performance

Nachricht- Von: Mathew [mailto:[EMAIL PROTECTED] Gesendet: Montag, 17. März 2008 12:20 An: Ham MI-ID, Torsten Brumm Cc: Richard Ellis; rt-users@lists.bestpractical.com Betreff: Re: AW: [rt-users] RT 3.6.4 poor query performance You shouldn't have had to write a patch to fix the immense user drop

Re: [rt-users] Scrip question and how to debug?

You compare owner-id with nobody string?!? Nobody id is 10 compare owner id with nobody id could work. Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens

[rt-users] Ticket Tabs

Hi RT Gurus, hopefully a simple question. I'm trying to change the Ticket Tabs File, i would like to change the History Link from opening inside the normal RT window to open in a new window, like a real print preview. Found this part at /ticket/elements/tabs: _Ab = { title =

Re: [rt-users] Can I completely remove reminders from RT?

Hi Igrella, Sure, i've done this yesterday. 1. remove the reminders from your RT_SiteConfig.pm Set($HomepageComponents, [qw(... 2. Remove the Element from /Elements/MyReminder 3. Change the /Tickets/Elements/Tabs Remove: _F = { title = loc('Reminders'), path =

Re: [rt-users] RT at a Glance - show tickets I've requested?

Hi Chris, Laura, Many weeks ago i found this piece of code (think it's from Steven Turner). __ | /Widgets/TitleBox, title = $title /Elements/TicketList, Title = $title, Format = @Format, Query = $Query, Order =

[rt-users] What is the advantage of: CSS::Squish

Hi RT Developer, Can anybody tell me the advantage of CSS::Squish Module? From the Readme of this perl module i found that it parses the main.css (for rt in this case) and creates a large css with all sub css loaded from main.css. What is the main advantage to do this? How will this work

Re: [rt-users] SOT: high performance web cache for RT

Hi sven, Did you have any test results? I'm with joe, a caching proxy wont help, but i'm not a proxy pro ;-) Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens

Re: [rt-users] Possible to extract 'To:' mail field?

Try extractcustomfield values extension, it supports also to parse the mail header. Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn,

Re: [rt-users] Monitor disc space on RT/SQL database

Try nagios, there are several plugins for mysql, this could help. Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen,

Re: [rt-users] Scripts to create a queue,groups and users

help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

Re: [rt-users] Scripts to create a queue,groups and users

from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

Re: [rt-users] Scripts to create a queue,groups and users

://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

Re: [rt-users] Can RT replace Remedy?

-- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from

Re: [rt-users] Can RT replace Remedy?

and rt-server. /Johan On 2/14/08 8:01 AM, Torsten Brumm [EMAIL PROTECTED] wrote: Hi James, we run RT in a huge environment (30.000 active Users, round about 20.000new tickets a day) and you can have it running fast (page load times from round about 2s) but it is depending on your hardware

Re: [rt-users] RT 3.6.5 - quick search shows resolved tickets, seems wrong

Hi Dan, Go to share/html/Elements and pick up Quicksearch change it to this: div class=ticket-overview |/Widgets/TitleBox, title = loc(Quick search), bodyclass = , titleright = loc(Edit), titleright_href = $RT::WebPath.'/Prefs/Quicksearch.html' /Elements/QueueSummary, cache =

Re: [rt-users] Mandatory/Required custom field

Hi Thierry, Did you got any response to this problem? I stepped into the same today Torsten Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark Reinhardt (Stellv.), Jens Wollesen, Rainer

Re: [rt-users] Mandatory/Required custom field

secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http

Re: [rt-users] Mandatory/Required custom field

that? Kenn LBNL On 2/1/2008 11:19 AM, Torsten Brumm wrote: Hi Thierry, RT Users, today i played around a lot with the CF Type Select One Value set to mandatory. The Result lokos as follows: 1. Ticket created via web ui, you have to select a value if you have the rights to modify the CF

Re: [rt-users] Mandatory/Required custom field

, not modify the ticket record content. However, resolve probably should check to be sure the CF has data. Kenn LBNL On 2/1/2008 11:29 AM, Torsten Brumm wrote: Hi Kenneth, Thierry, RT Users, its fine for me, that a ticket created via mail has the mandatory fields not set, thats correct, what

Re: [rt-users] Question about Custom Page: $Ticket-HasUnresolvedDependencies

: Klaus-Michael Kühne -Ursprüngliche Nachricht- Von: Kenneth Crocker [mailto:[EMAIL PROTECTED] Gesendet: Mittwoch, 30. Januar 2008 21:07 An: Ham MI-ID, Torsten Brumm Cc: rt-users@lists.bestpractical.com Betreff: Re: AW: Re: [rt-users] Question about Custom Page: $Ticket

[rt-users] Question about Custom Page: $Ticket-HasUnresolvedDependencies

Hi RT Users, I'm working on a very special problem at this moment for our Software Devel Department. Let me shortly explain my problem and my Idea to help our internal departments. We have a internal structure like this: Business Unit - System Analyst - Developer Normally the BU opens a

Re: [rt-users] Question about Custom Page: $Ticket-HasUnresolvedDependencies

Hi kenneth, How does your query look like? I tried it several days with a good query?!? Thanks Torsten -Original Message- From: Kenneth Crocker [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm CC: RT Users rt-users@lists.bestpractical.com Sent: Wed Jan 30 18:51:00 2008 Subject: Re: [rt

AW: AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template?

PROTECTED] Gesendet: Mittwoch, 23. Januar 2008 19:09 An: Ham MI-ID, Torsten Brumm Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com Betreff: Re: AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template? Ham Torsten

[rt-users] Searches.... and CurrentUser

Hi RT List, I remember some weeks ago a bigger threat regarding searches with CurrentUser inside. Today i tried to create a global SavedSearch like this: AdminCc.Name = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open' ) I copied this from My Tickets: Owner = '__CurrentUser__' AND (

AW: [rt-users] Searches.... and CurrentUser

PROTECTED] Im Auftrag von Emmanuel Lacour Gesendet: Dienstag, 22. Januar 2008 09:45 An: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Searches and CurrentUser On Tue, Jan 22, 2008 at 09:22:32AM +0100, Ham MI-ID, Torsten Brumm wrote: Hi RT List, I remember some weeks

[rt-users] Simple Question: CustomField of Type SelectOneValue / How to get the Description from a Scrip/Template?

Hi RT Users, Just a simple questions (hopefully). Inside a scrip i can get the CF Value with: $Ticket-FirstCustomFieldValue('CFNAME'). If i need to the the corresponding Description to this value, can i get this with: $Ticket-FirstCustomFieldValue('CFNAME')-Description ?!? Small Background to

AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template?

An: Ham MI-ID, Torsten Brumm Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template? On Mon, Jan 21, 2008 at 02:56:27PM +0100, Ham MI-ID, Torsten Brumm wrote: Hi Emmanuel, The error

AW: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template?

: Emmanuel Lacour [mailto:[EMAIL PROTECTED] Gesendet: Montag, 21. Januar 2008 16:23 An: Ham MI-ID, Torsten Brumm Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Simple Question: CustomField of Type SelectOneValue /How to get the Description from a Scrip/Template? On Mon, Jan 21

[rt-users] How to get CurrentUser from a scrip written to a CF?

Hi RT Users, Another small problem. I'm trying to write down the CurrentUser Information acting on a ticket to a CF. I tried this code: my $queue = $ticket-QueueObj; my $actualuser = $session{CurrentUser}-Name; $self-TicketObj-AddCustomFieldValue(Field = 'Assigned_by_SA', Value = $acutaluser,

AW: [rt-users] How to get CurrentUser from a scrip written to a CF?

/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne -Ursprüngliche Nachricht- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Ruslan Zakirov Gesendet: Montag, 21. Januar 2008 20:16 An: Ham MI-ID, Torsten Brumm Cc: [EMAIL PROTECTED] Betreff: Re: [rt

AW: [rt-users] RT 3.6.5 / Problems with MyDay.html

] [mailto:[EMAIL PROTECTED] Im Auftrag von Ham MI-ID, Torsten Brumm Gesendet: Donnerstag, 27. Dezember 2007 16:06 An: Jesse Vincent Cc: rt Users Betreff: [rt-users] RT 3.6.5 / Problems with MyDay.html Hi RT Users, Jesse, Today i started to use /Tools/MyDay.html and realized

Re: AW: [rt-users] RT 3.6.5 / Problems with MyDay.html

it and run some queries and the data seemed fine to me. We don't use it, per se, but I try to test everything before putting it into production. Kenn LBNL On 1/14/2008 2:45 AM, Ham MI-ID, Torsten Brumm wrote: Does really nobody work with myday.html? Nobody figured out that this is NOT UPDATING

[rt-users] RT 3.6.5 / Problems with MyDay.html

Hi RT Users, Jesse, Today i started to use /Tools/MyDay.html and realized this is not working. I get all my Tickets displayed, i can change status etc but after submit nothing happens?!? I searched the logs and i found nothing. So my questions, is this still buggy or forgotten or do i

AW: [rt-users] Cli add User problem

Hi alex, Had the same problem in the past, no reply till now, from my point of view, this is not implemented. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu Dec 13 07:33:01 2007

AW: Re: [rt-users] clean up user table

Hi, Make sure to delete the users in a safe way with rtx-shredder and not directly from the db. Btw, about how many users we talk? We have NO performance problems with 30.000 active and a half a million inactive users Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL

Re: [rt-users] Too many packages? ....When viewing configuration

from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi

Re: [rt-users] Unexpected session timeouts, RT 3.6.5

://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT

Re: [rt-users] Ticket Transactions get lost on the way to WebUI

at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de

[rt-users] Memory leak in RT Crontool?

Hi RT Users, Since yesterday i have a very strange behavior on my RT. I have a cron script starting rt-crontool every 5 minutes. /opt/rt3ast/bin/rt-crontool --search RT::Search::FromSQL --search-arg Status='stalled' AND Queue='GAI_BreakBulk' AND ( 'CF.{CIEL-STATUS}' = '1300' OR

Re: [rt-users] Hidding approvals tickets

. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm

Re: [rt-users] Bulk queue create?

://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

[rt-users] RT 3.6.5 Changes at Approval mechanism?

Hi RT Users, Bestpractical, After successfuly migration to RT 3.6.5 (from 3.6.3) we figured out, that the Approval function (create a approval) must be changed. Until our migration we created approval tickets in this way (from wiki) OnCreate - CreateTicket - Template: Approval Approval

Re: [rt-users] Status of the RT AssetTracker.

___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm

AW: Re: [rt-users] RT bottlenecks

Hi matthew, Me too, if you have something, pls share. Does anyone have something to cleanly monitor the rt performance? Response times etc? We are using a scrip at this moment which does a wget and this pain in the ass. Any idea is welcome Torsten -Original Message- From: [EMAIL

AW: Re: AW: Re: [rt-users] RT bottlenecks

Yes we too, how do you do this exactly? Torsten -Original Message- From: Kobus Bensch NF [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm CC: [EMAIL PROTECTED] [EMAIL PROTECTED]; [EMAIL PROTECTED] [EMAIL PROTECTED]; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent

AW: Re: AW: Re: AW: Re: [rt-users] RT bottlenecks

, because we have the time for login and open the ticket, a summary of two user actions I'm searchin for a way to monitor this without the login process. Torsten -Original Message- From: Kobus Bensch NF [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm CC: [EMAIL PROTECTED] [EMAIL PROTECTED

Re: [rt-users] Seeking users of RT's Rights Delegation

: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http

[rt-users] RTx-Merge Users

? Any help is welcome. -- Mit freundlichen Grüßen / With kind regards / Med vänliga hälsningar / Saygilarimla / Avec mes meilleures salutations / I miei piu cordiali saluti / con un cordial saludo / Vriendelijke Groeten / 亲切的问候 / С уважением : Torsten Brumm : : Kuehne

AW: RE: [rt-users] issues starting RT

Hi tamer Check the permissions of the installed perl modules i bet the have 770 onwed by root. Apache can't access them. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wed Sep 12 22:18:06

AW: RE: RE: [rt-users] issues starting RT

And files? Btw, if you restart, whats the first entry at the log? Torsten -Original Message- From: Tamer Tayea [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wed Sep 12 22:40:50 2007 Subject: RE: RE: [rt-users

AW: [rt-users] Help with html/rt page

%20to%20RfC%20Type%20Business%20Application%20neededBusiness Application/a % } Same result... I'm not sure what I'm doing wrong :-( -- Thanks in advance : Torsten Brumm : : Kuehne + Nagel : HAM - MI-ID : : Bauerbergweg 23-25 : 22111 Hamburg : : +49

[rt-users] Help with html/rt page

perl code parts are text in this case. Any ideas or hints? Thanks Torsten -- Thanks in advance : Torsten Brumm : : Kuehne + Nagel : HAM - MI-ID : : Bauerbergweg 23-25 : 22111 Hamburg : : +49 (40) 30333 3199 : +49 (40) 30333 44 3199

AW: [rt-users] Issue with Extended mail commands / CommandByMail

Nobody have a hint on this problem?!? Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com CC: [EMAIL PROTECTED] [EMAIL PROTECTED] Sent: Mon Jul 30 10:10:01 2007 Subject: [rt-users] Issue with Extended

AW: Re: [rt-users] Custom Fields and Rights Question / maybe a bug

, Torsten Brumm CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wed Aug 08 16:13:33 2007 Subject: Re: [rt-users] Custom Fields and Rights Question / maybe a bug On 8/8/07, Ham MI-ID, Torsten Brumm [EMAIL PROTECTED] wrote: Hi RT Users, Developers, i'm not 100% sure

AW: Re: AW: Re: [rt-users] Custom Fields and Rights Question / maybe a bug

At create time? Or how have you fixef this problem??? -Original Message- From: Joe Casadonte [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm CC: [EMAIL PROTECTED] [EMAIL PROTECTED]; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wed Aug 08 17:53:33 2007 Subject

AW: Re: Re: [rt-users] Custom Fields and Rights Question / maybe a bug

: [EMAIL PROTECTED] [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wed Aug 08 18:02:08 2007 Subject: Re: Re: [rt-users] Custom Fields and Rights Question / maybe a bug If a CF is mandatory then all users who can create

AW: Re: Re: [rt-users] Custom Fields and Rights Question / maybe a bug

On 8/8/07, Ham MI-ID, Torsten Brumm [EMAIL PROTECTED] wrote: H, an new right would not fix the core of the problemi think this not only occurs on create, this can also hapen at resolve time. What exactly can happen? What happens? I think, from my scenario the last user in the list

AW: [rt-users] Another rights question

To the Rights Questioni'm really missing a right like UnOwnTicket...!!! -- Thanks in advance : Torsten Brumm : : Kuehne + Nagel : HAM - MI-ID : : Bauerbergweg 23-25 : 22111 Hamburg : : +49 (40) 30333 3199 : +49 (40) 30333 44 3199

[rt-users] Issue with Extended mail commands / CommandByMail

Hi RT Users, Jesse, At weekend we tried to use commandbymail extension, but it ends up in lots of trouble. For me it looks like (and that's what I also found at the lilst inside a posting from Robert G. Werner) Command By Mail is trying to handle all Words he find with an :, that's not good!

AW: Re: Re: [rt-users] RT not connecting to database?

rt-users@lists.bestpractical.com Sent: Tue Jul 24 19:20:27 2007 Subject: Re: Re: [rt-users] RT not connecting to database? On Tue, Jul 24, 2007 at 08:13:24AM +0200, Ham MI-ID, Torsten Brumm wrote: Is the server at the same box or on a separated box? How does your setup looks like? The database

AW: [rt-users] monitoring RT

The best solution is to do it the way Jay told you. Create a queue for testing, create a user to login from monitoring system and also a test ticket. Then call from the monitoring system the queue or ticket url. Example: http://your.rt.com/Ticket/Display.html?id=123456user=monitorpass=monitor

AW: [rt-users] RT not connecting to database?

Does this error happen all the time or after a longer time without any usage? Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Mon Jul 23 22:25:23 2007 Subject: [rt-users] RT not connecting to

AW: Re: [rt-users] FastCGI issues?

Try fcgid its also good, has much more options and it is not a dead pproject like fast_cgi. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Tue Jul 17

AW: Re: Antw: Re: [rt-users] Users seem to be created automagically

Hi, You don't need to change anything at this unprivileged user, just grab them from the inactive users list and activate them, it makes no sense to hold them twice inside the rt db. If you really like to get rid of them, use rtx-shredder and shred them with ruslans tool, that's more secure,

AW: Re: [rt-users] Users with more then one mail address

Thanks, sounds good. And if I merge this two mail addresses to this one user, this user can act via mail with both addresses under the same I'd? Torsten -Original Message- From: Drew Barnes [EMAIL PROTECTED] To: Ham MI-ID, Torsten Brumm CC: rt-users@lists.bestpractical.com rt-users

[rt-users] And another question about users and created by cli

Hi rt users, Another users question but this time regarding cli. I can successfully add a user via cli, set almost all settings for this user but one thing I can't: set them to priviledged. Is this already implemented ? Torsten ___

[rt-users] Run order of Scrips / RT 3.6.3

Hi RT Users, i'm just fighting with a scrip exec order. So far i remember, we can fire up scrips from UI in a sort order (beginning from 3.6.0??) No i have the problem that i need at create time 3 actions to be done. There are no global Scrips defined, only on this queue. From the flow: A new

[rt-users] Users with more then one mail address

Hi rt users, Another question regarding users. Can a user have two mail addresses? Is there any way or addon? Torsten ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

AW: Re: [rt-users] Assigning Tickets

Yes, but group1 needs at queue2 also createticket and showqueue right to move them. Then they are able to see the queue but only the ticket they moved. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com

AW: [rt-users] RT at a glance with one column - how to enable?

Just remove all modules from the summary. -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Fri Jul 06 14:19:10 2007 Subject: [rt-users] RT at a glance with one column - how to enable? Hi, I see that

AW: [rt-users] FastCGI Error * incomplete header

Sound like the monday morning bug, jesse told me many months ago. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Mon Jun 04 20:52:21 2007 Subject: [rt-users] FastCGI Error * incomplete

Re: [rt-users] RT CLI and multiple lines

Hi Dmitri, Hi Jim, thanks for your help, got it working now. Torsten 2007/6/1, Torsten Brumm [EMAIL PROTECTED]: Hi Dmitri, the hint with the whitspace was success for the interactiv editor, thanks.. its funny, i thought a normal cr/lf is enough for a whitespace, but its not working

Re: [rt-users] mod_fastcgi or mod_fcgi, whats your expirience?

Hi Vivek, do you have some configuration information for SCGI and RT and Apache? Would be great to get some hints. Torsten 2007/1/29, Vivek Khera [EMAIL PROTECTED]: On Jan 29, 2007, at 6:08 AM, Torsten Brumm wrote: The FastCGI protocol needs to die. It is very cumbersome and difficult

Re: [rt-users] RT CLI and multiple lines

[EMAIL PROTECTED]: Hi Torsten, this has been discussed a while back: http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html - Dmitri. Ham MI-ID, Torsten Brumm wrote: Hi RT Users, again a question/problem with RT CLI, again mulitple lines. I'm trying to create a ticket in interactive

[rt-users] RT CLI and multiple lines

Hi RT Users, again a question/problem with RT CLI, again mulitple lines. I'm trying to create a ticket in interactive mode (-e) with more then one line of text. I'm using this: /opt/rt3/bin/rt create -t ticket -e set subject='TEST 30.5.2007 from CLI' and this brings me to the Editor: #

[rt-users] RTx-Shredder 0.06 installation error

Hi RT Users, today i've tryed to install the latest rtx-shredder, but it brokes with the following error: t/02userok t/03plugin..ok 2/22 # Failed test 'correct plugins' t/03plugin..NOK 3# in t/03plugin.t at line 18. # Compared array length of $data #

Re: [rt-users] simple one I think...

://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten

[rt-users] Remove Ticket Number from outgoing mails

Hi Users, is it possible to remove a ticketnumber from a outgoing mail? If yes, how can I do this from a template that sends out mails? Thanks Torsten ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

AW: [rt-users] ShowStatusInColor in RT3.6.3?

I use the same from the wiki and it works perfect. Have you cleaned the mason cache and restarted apache? -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu May 10 20:15:35 2007 Subject: [rt-users]

AW: [rt-users] ShowStatusInColor in RT3.6.3?

And i forgot, have you checked the rights from the new directory and file? -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED]; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thu May 10 22:13:29 2007 Subject: AW:

AW: [rt-users] Questions about customizing menus on a group basis

Hi, This should be very simple. We used it that way, copied the /elements/tabs to the local part and grabbed from the wiki from the code snippets some code to check if the current user is member in on on spec group. Inside the tabs you find the menu and we pasted the code there, if you like i

AW: Re: [rt-users] RT and mysql replication

Hi, Just to pick up this discussion, this palnned scenario would be very, very clever, should be added to the rt4 wish list. Torsten. Btw: on on mysql cluster won't help if you have on on very big environment, the replica architecture would be the best way i think. -Original Message-

AW: [rt-users] New status not working properly

Hi mathew, Have on on look into the query that generates the Tickets you own screen, its only searching for new open and stalled, you have to add your new active status there also. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: RT Users

AW: [rt-users] Reminders in 3.6?

Hi mike, Have a look to the new rtx-calender on cpan, its nice. You cab remove the reminder window from your front screen and add the calender there. It giving you all the reminders and tickets with on on due date for on on week. Its a nice solution. T. -Original Message- From: [EMAIL

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