The crash log you sent to WAMUG, that was not the complete PS CS6 crash log was
it?
If not, if you wish to send the complete log to me Offlist, I'll have a more
thorough look at it when I have time and see if I can pickup something more
from the log.
You could send the complete crash log to
Hi Ronni, well Photoshop CS6 is in residence again and so are the droplets,
well sort of!
Following your last email I
1. Uninstalled Photoshop using its own uninstaller rather than CleanMyMac
2. Copied the PS CS6 DVD contents to the desktop
3. Rebooted in safe mode
4. Successfully ran the
Hi Severin,
That it runs in Safe Mode and will NOT run in Normal mode, indicates to me that
you must have an extension/plugin of something in your user account that is
stopping PS CS6 from running in normal mode.
Have you looked in Console.app at CS6 logs or crash log to see if anything
gives
Hi Severin,
I meant to add... Check your Library-Fonts. You might have a bad font or fonts.
Cheers,
Ronni
On 15/08/2012, at 5:20 PM, Ronda Brown ro...@mac.com wrote:
Hi Severin,
That it runs in Safe Mode and will NOT run in Normal mode, indicates to me
that you must have an
Nothing that I can recognise. Here is the key bit - I think!
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000140004000
Severin
On 15/08/2012, at 5:20 PM, Ronda Brown ro...@mac.com wrote:
Hi Severin,
That it runs in Safe Mode and will NOT run in
Apart from duplicates, and they are resolved there is only one and that is
Off.
Severin
On 15/08/2012, at 5:24 PM, Ronda Brown ro...@mac.com wrote:
Hi Severin,
I meant to add... Check your Library-Fonts. You might have a bad font or
fonts.
Cheers,
Ronni
On 15/08/2012, at 5:20
EXC_BAD_ACCESS is a very typical reason and it simply means that the
application tried to access an object which wasn't there anymore (common memory
management error).
Each application has more than one thread and we want to find the thread that
crashed, so look out for Thread x Crashed:
On
Hi Severin,
I'm knocking off from WAMUG support now, I have other work to do.
I'm expecting you to find something similar to this:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000140004000
Crashed Thread: 0
Thread 0 Crashed:
0 libSystem.B.dylib
Here it is in full. I can not interpret what it is saying!
Many thanks
Severin
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000140004000
VM Regions Near 0x140004000:
MALLOC_TINY00011970-00011980 [ 1024K] rw-/rwx
SM=PRV
Hi Severin,
The crash log indicates you have a corrupt install of some resource file that
Photoshop is trying to load.
It could be Photoshop itself, a plugin, or an OS library.
Some PS module may have gotten corrupted the last time it closed?
You could try:
Clearing the Photoshop preferences
Ronni, what you say is logical - BUT - Photoshop still starts perfectly in safe
mode, I just tried it. Clearly something in normal boot is overwriting or
corrupting something. I will check invisible files and preferences, a long job
but i may find something. Full cleans install is a very,
Yes, that is what I have said :-))
Did you try to Delete the preferences
~/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6
Prefs.psp
Cheers,
Ronni
Sent from Ronni's iPad
On 16/08/2012, at 12:38 PM, Severin Crisp sevcr...@westnet.com.au wrote:
Ronni, what you say is
Yes, several times, no help
On 16/08/2012, at 12:57 PM, Ronda Brown ro...@mac.com wrote:
Yes, that is what I have said :-))
Did you try to Delete the preferences
~/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6
Prefs.psp
Cheers,
Ronni
Sent from Ronni's iPad
Ronni, after a break here is an update on my ongoing issue. I did as you
suggested and reset Home Directory Permissions and this has stopped the
untoward Finder requests for authorisation.
The Photoshop issue remains unresolved. My current situation is that Photoshop
CS6 will not start,
Hi Severin,
Comments in situ below.
On 14/08/2012, at 4:42 PM, Severin Crisp sevcr...@westnet.com.au wrote:
Ronni, after a break here is an update on my ongoing issue. I did as you
suggested and reset Home Directory Permissions and this has stopped the
untoward Finder requests for
Thanks Ronni. I will uninstall and reinstall Photoshop again. If I can get
that back then I can worry about the Drtoplets.
A task for tomorrow.
Severin
Need to put some wood on the fire to keep us warm tonight!
On 14/08/2012, at 5:15 PM, Ronda Brown ro...@mac.com wrote:
Hi Severin,
Ronni, yes, Droplets work fine in a fresh account. Interestingly, I note that
I am in general getting requests from Finder for authorisation when moving
files or just trashing them. Seems to happen when nothing is locked and read
and write is enabled for everything in sight. I suspect that
Ronni, further information. The Droplets work when I boot in Safe mode.
However Finder still asks for password when I put anything in the Trash. Not
so from the alternative user account (when not in Safe mode).
Severin
On 12/08/2012, at 2:06 PM, Severin Crisp sevcr...@westnet.com.au
Ronni, even further information! Since showing that everything worked with
Droplets in Safe Mode or another user account, when I do a normal boot
Photoshop will no longer open at all but crashes as it starts. Adobe feedback
gives nothing. It is not damaged as it is still fine in Safe mode.
Hi Severin,
Just a quick reply as I need to do more clients work for tomorrow.
Mountain Lion does ask for authorisation and for you to authenticate if you are
moving or deleting any that is system related.
I've noticed it does this more than in Lion.
You might have some permissions problems,
Yes, those are the current permissions
Thanks
Severin
On 12/08/2012, at 5:39 PM, Ronda Brown ro...@mac.com wrote:
Hi Severin,
Just a quick reply as I need to do more clients work for tomorrow.
Mountain Lion does ask for authorisation and for you to authenticate if you
are moving or
Hi Severin,
You mentioned:
Ronni, further information. The Droplets work when I boot in Safe mode.
However Finder still asks for password when I put anything in the Trash.
Not
so from the alternative user account (when not in Safe mode).
Severin
There are certain places where you
Thanks, Ronni. I have to go out for the morning, will try this afternoon.
Severin
On 13/08/2012, at 7:51 AM, Ronda Brown ro...@mac.com wrote:
Hi Severin,
You mentioned:
Ronni, further information. The Droplets work when I boot in Safe mode.
However Finder still asks for password
There is no checkbox as in other applications. It just says Kind: Application
(32 bit)
Severin
On 11/08/2012, at 1:25 PM, Ronda Brown ro...@mac.com wrote:
If you Uncheck 32-bit it will run in 64-bit mode.
Cheers,
Ronni
Sent from Ronni's iPad
On 11/08/2012, at 12:40 PM, Severin Crisp
Well, how did you see that Droplets is 32-bit mode as you mentioned previously?
Photoshop CS6 is only 64 bit application on Mac OS
On Windows, it is a 32 and 64 bit application.
Cheers,
Ronni
On 11/08/2012, at 3:01 PM, Severin Crisp sevcr...@westnet.com.au wrote:
There is no checkbox as in
That is the first statement at the beginning of Get Info for the droplet.
Droplets are drag and drop applications that you create within Photoshop from
Actions, which are essentially scripts. The Droplet looks like an application
in the Finder etc.
Severin
On 11/08/2012, at 3:08 PM, Ronda
Hi Severin,
So Droplets - File Get Info shows Kind: Application (32-bit)
These droplets were not originally created in CS6, is that correct?
You have tried in a new User Account (as Daniel suggested); do your existing
droplets work fine in the new user account?
You have now re-created them in
Yes, the first thing I did when trouble arose was to recreate them. They
worked previously in Lion too. As I noted earlier, the Action (script) runs
fine when you use it in the File/Automate/ Batch mode but fails when that
script is made into a Droplet(Applet). On dragging and dropping a
What I'm trying to ascertain, is if they work in a New User Account in Mountain
Lion, you have not answered this question?
If they work in a New User Account, it is not a Mountain Lion problem or Adobe,
but possibly a Permissions problem.
Cheers,
Ronnir
Sent from Ronni's iPad
On 11/08/2012,
Yes, I have still to try that
Severin
On 11/08/2012, at 4:52 PM, Severin Crisp sevcr...@westnet.com.au wrote:
Yes, the first thing I did when trouble arose was to recreate them. They
worked previously in Lion too. As I noted earlier, the Action (script) runs
fine when you use it in the
I find that my Photoshop CS6 droplets do not work in Mountain Lion, were fine
in Lion. I see this is a recognised problem with no very clear solution yet.
I find that the same Actions on which I base my failing Droplets
(File/Automate/Create Droplet…) in fact perform correctly under
Do they give an error message when tried to be used?
It could be they're treated as little applications that don't pass
Gatekeeper. You could try System Preferences -Security and allow all
(applications) to see if it lets you use them then.
(sorry not very clear instructions as not near
That sounds very feasible, Daniel, but I can not find it
Severin
On 10/08/2012, at 5:40 PM, Severin Crisp sevcr...@westnet.com.au wrote:
I find that my Photoshop CS6 droplets do not work in Mountain Lion, were fine
in Lion. I see this is a recognised problem with no very clear solution
Have just noticed that the Droplets are 32bit. Could that be the trouble?
Severin
On 10/08/2012, at 5:46 PM, Daniel Kerr dan...@macwizardry.com.au wrote:
Do they give an error message when tried to be used?
It could be they're treated as little applications that don't pass
Gatekeeper. You
Hi Severin
It shouldn't be, as although Lion is 64bit (and doesn't have a 32bit kernel any
more), it will in fact still run 32bit apps. It's only a problem if the app
itself requires (or expects) a 32-bit kernel.
The security thing I was thinking of was in
System Preferences - Security
Change it to run in 64bit Mode in the Get Info window.
Cheers,
Ronni
Sent from Ronni's iPad
On 10/08/2012, at 10:35 PM, Severin Crisp sevcr...@westnet.com.au wrote:
Have just noticed that the Droplets are 32bit. Could that be the trouble?
Severin
On 10/08/2012, at 5:46 PM, Daniel Kerr
The 64 bit option is not available in the Get Info window. Photoshop CS6 is
right up to date according to Adobe Updater and of course I have tried
recompiling the droplets. H!!!
Enjoy the sunshine, a wonderful 22C here for lunch outside today
Regards
Severin
On 11/08/2012, at 7:47 AM,
Yeh I had an idea those applets didn't have that option to change.
Did you try using it in another User account? (as per one of those links I sent
as a few others found it sometimes worked, when then meant ruling out
preferences etc.
Do they give an error message when tried to be used?
What
If you Uncheck 32-bit it will run in 64-bit mode.
Cheers,
Ronni
Sent from Ronni's iPad
On 11/08/2012, at 12:40 PM, Severin Crisp sevcr...@westnet.com.au wrote:
The 64 bit option is not available in the Get Info window. Photoshop CS6 is
right up to date according to Adobe Updater and of
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