Re: Diary Field Issue
Hi Joe Thanks for your suggestion. I tried this, but the set field only gets the DB Value and not the TR.Value of the dairy field, as the data is still not updated in the database. Secondly the issue comes with the value of Time stamp. Please let me know if you have any other work around. Many Thanks for your help Regards Jaya Joe DeSouza [EMAIL PROTECTED] wrote: ** Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya - We won't tell. Get more on shows you hate to love (and love to hate): Yahoo! TV's Guilty Pleasures list. __20060125___This posting was submitted with HTML in it___ - Never miss an email again! Yahoo! Toolbar alerts you the instant new Mail arrives. Check it out. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARSWiki Updates
I reorganized the site content to make finding information a little more manageable (hopfully). Let me know what you think. http://arswiki.org The bugzilla app for BMC product defect tracking is up and running. Waiting for those that expressed an interest to start submitting the defects that are troubling them ;-) I can tell you that there are eyes at BMC watching this app and its content. So if you are having trouble and you are convinced that there is a defect in Remedy, please consider submitting it here. http://arswiki.org/bugs A subversion repository with Trac and Bugzilla are available for anyone out there interested in developing open source software related to Remedy. http://arswiki.org/projects Kinetic Data is hosting a series of events in Australia to showcase some of the products we know and something new. http://arswiki.org/wiki/Current_events Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Performance Issues
Hi Listers, We have a home grown application with few integrations with external interfaces. Since last few weeks the application performance has depleted by 60%. Earlier it was 20% CPU utilization and now the remedy application takes 70-75% at any given time. The data would not be more than 700,000. Some times the external integrations would fail, restart of AR Server sometimes do help, but again in 1 or 2 days it starts to suck all the system resources and takes 70% utilization. The system takes more than 4 mins to save a record and some times it takes lil more than that too, same is the case with the searches too. SQL and API Log shows lot of delay. mainly APIs are having delay but I don't have much knowledge to interpret API log. I don't understand what has affected the application suddenly. As far as hardware goes...I don't know the exact specs but I am sure tht it is under utilized. the System is ARS 6.0.1 on Solaris 9, database :Oracle 9i we also noticed lot of inactive remedy sessions in the oracle. Any idea what are they? Can they affect the performance. There aren't many indexes but still the system was running fine till few weeks back. I need help as from where should I start looking at the probable performance issues and what all things I can tweak to improve it. Incase you need more details, please do let me know. Regards Ankur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary Field Issue
Hmm .. in that case I wonder if a direct SQL to update the diary field contents would yield better results? Want to give that a shot? Joe - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 3:14:38 AM Subject: Re: Diary Field Issue ** Hi Joe Thanks for your suggestion. I tried this, but the set field only gets the DB Value and not the TR.Value of the dairy field, as the data is still not updated in the database. Secondly the issue comes with the value of Time stamp. Please let me know if you have any other work around. Many Thanks for your help Regards Jaya Joe DeSouza [EMAIL PROTECTED] wrote: Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Performance Issues
My guess is it might be one of these few things.. Memory leak on the current version/patch of the ARS you are on.. If this is the problem, in my experience with ARS 6.3 patch 19 is stable enough. Patch 20 reccommended though for the new DST update. However 20 is pretty new and though there are no known issues with memory leaks, there have been reported problems with the DST update itself. Another reason could be data fragmentation on the disk. This could be rectified with an backup of the database after stopping the ARS. Delete the database and recreate it using the same original parameters and restore the database. Another possible reason might be that there are certain searches happening on the current table whose record count is 700K. And the searches happening on this table is not using any defined indexes. You say it is a home grown application so it is very possible the developers who built it might have not defined the indexes required. You might need to see if your table is indexed properly. Look for all possible searches happening through qualifications used in 'set field if' actions of workflow, or qualifications used in table fields, qualifications used in search menus that might be defined and are used on this form, etc.. Hope this helps.. Joe D'Souza - Original Message From: Ankur Gulati (GR/EIL) [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 7:15:38 AM Subject: Performance Issues ** Hi Listers, We have a home grown application with few integrations with external interfaces. Since last few weeks the application performance has depleted by 60%. Earlier it was 20% CPU utilization and now the remedy application takes 70-75% at any given time. The data would not be more than 700,000. Some times the external integrations would fail, restart of AR Server sometimes do help, but again in 1 or 2 days it starts to suck all the system resources and takes 70% utilization. The system takes more than 4 mins to save a record and some times it takes lil more than that too, same is the case with the searches too. SQL and API Log shows lot of delay. mainly APIs are having delay but I don't have much knowledge to interpret API log. I don't understand what has affected the application suddenly. As far as hardware goes...I don't know the exact specs but I am sure tht it is under utilized. the System is ARS 6.0.1 on Solaris 9, database :Oracle 9i we also noticed lot of inactive remedy sessions in the oracle. Any idea what are they? Can they affect the performance. There aren't many indexes but still the system was running fine till few weeks back. I need help as from where should I start looking at the probable performance issues and what all things I can tweak to improve it. Incase you need more details, please do let me know. Regards Ankur Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary Field Issue
Jaya, If the solution works for you bar the missing TR value, then force a commit down to the database on form 1 before you do the set fields in form 2. You can do this with an Application-Release-Pending command run before the push fields (Phase 2) operation. Alternatively do the submit to form 2 with an active link firing after modify. Or if the entry in form 2 already exists then get an after modify active link to touch the record to cause the set fields action to fire. Brian Bishop _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 16 March 2007 11:46 To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue Hmm .. in that case I wonder if a direct SQL to update the diary field contents would yield better results? Want to give that a shot? Joe - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 3:14:38 AM Subject: Re: Diary Field Issue ** Hi Joe Thanks for your suggestion. I tried this, but the set field only gets the DB Value and not the TR.Value of the dairy field, as the data is still not updated in the database. Secondly the issue comes with the value of Time stamp. Please let me know if you have any other work around. Many Thanks for your help Regards Jaya Joe DeSouza [EMAIL PROTECTED] wrote: Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya _ Need Mail bonding? Go to the Yahoo! http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOAR fcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=asksid=39654 6091 Mail QA for great http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOAR fcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=asksid=39654 6091 tips from Yahoo! Answers users. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Web Service Newbie
Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: export of CTI's in 7?
There are no OTB cti's in version 7, as far as I'm aware... By the way, I've never considered the CTI's supplied with earlier ITSM versions as anywhere near good; they were confusing. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/15/07, Covert, Jack [EMAIL PROTECTED] wrote: ** Can somebody who has 7 installed send me the OTB (or close to) CTI's for operational and product categorization? Thanks for your help... Jack __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Monitoring Remedy Servers and Services
Kelly, the risk of not really logging in to the Remedy mid-tier, only opening the Login form on the mid-tier, is that you would not notice if the AR Server itself would stop. If the arserverd process dies but the mid-tier is still running, you would see the login page without a problem. You'd have to login to find out whether or not the arserver is still responding. Logging in with an account and a non-matching password, as mentioned earlier, generates an error message: but (at least using mid-tier v7/Tomcat) this would be the ARERR [9388] Authentication Failed message. This message is the same as the message you would get when the arserverd process is not running, so that is not a very good check imo... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/15/07, Hundley, Kelly G. [EMAIL PROTECTED] wrote: ** We just switched over to Nagios as well. I don't have it logging in and out of the Midtier but I just have it hit the login page. If it is down, it pages. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 15, 2007 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: Monitoring Remedy Servers and Services Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: We use Nagios to perform Solaris service checks (ping, Disk Space, Work Load, etc) and I wrote a plugin for Nagios, a shell script that uses cURL to log in and out of the Midtier. I'd be happy to share it if there is a call for it. Christopher Perkins Assoc. Systems Engineer Infrastructure Operations Millennium Pharmaceuticals, Inc. 40 Landsdowne St Cambridge, MA 02139 617.444.1662 www.millennium.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are This e-mail, including any attachments, is a confidential business communication, and may contain information that is confidential, proprietary and/or privileged. This e-mail is intended only for the individual(s) to whom it is addressed, and may not be saved, copied, printed, disclosed or used by anyone else. If you are not the(an) intended recipient, please immediately delete this e-mail from your computer system and notify the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Performance Issues
Ankur, You said that API shows a delay. Are you sure the API call is the one causing the problem or is it the SQL generated from the API call. If you combine your API and SQL log files, by writing them to the same file, you will be able to see which one is giving you the problem. e.g. it may take the API 0.001 seconds to call the SQL, it may take 60 seconds for the SQL to run and then another 0.001 seconds to return the results to the API. If the SQL is taking a long time to run, you may want to extract the SQL statement and run an EXPLAIN PLAN to see if you are using indexes correctly (or at all!). If the delay is in the API, you could be looking at a network/connectivity problem between the AR Server and the database (are you running your database remotely?) If you combine you API and SQL log files, you should be able to get a better understanding of what the API call is trying to do ... remember, one single API call (arCreateEntry) could generate multiple SQL statements and API's, so you need to make sure you understand what function you are testing in the application and what API and SQL is being executed. This will give you the big picture. Thanks, Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Joe DeSouza [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 11:59 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Performance Issues ** My guess is it might be one of these few things.. Memory leak on the current version/patch of the ARS you are on.. If this is the problem, in my experience with ARS 6.3 patch 19 is stable enough. Patch 20 reccommended though for the new DST update. However 20 is pretty new and though there are no known issues with memory leaks, there have been reported problems with the DST update itself. Another reason could be data fragmentation on the disk. This could be rectified with an backup of the database after stopping the ARS. Delete the database and recreate it using the same original parameters and restore the database. Another possible reason might be that there are certain searches happening on the current table whose record count is 700K. And the searches happening on this table is not using any defined indexes. You say it is a home grown application so it is very possible the developers who built it might have not defined the indexes required. You might need to see if your table is indexed properly. Look for all possible searches happening through qualifications used in 'set field if' actions of workflow, or qualifications used in table fields, qualifications used in search menus that might be defined and are used on this form, etc.. Hope this helps.. Joe D'Souza - Original Message From: Ankur Gulati (GR/EIL) [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 7:15:38 AM Subject: Performance Issues ** Hi Listers, We have a home grown application with few integrations with external interfaces. Since last few weeks the application performance has depleted by 60%. Earlier it was 20% CPU utilization and now the remedy application takes 70-75% at any given time. The data would not be more than 700,000. Some times the external integrations would fail, restart of AR Server sometimes do help, but again in 1 or 2 days it starts to suck all the system resources and takes 70% utilization. The system takes more than 4 mins to save a record and some times it takes lil more than that too, same is the case with the searches too. SQL and API Log shows lot of delay. mainly APIs are having delay but I don't have much knowledge to interpret API log. I don't understand what has affected the application suddenly. As far as hardware goes...I don't know the exact specs but I am sure tht it is under utilized. the System is ARS 6.0.1 on Solaris 9, database :Oracle 9i we also noticed lot of inactive remedy sessions in the oracle. Any idea what are they? Can they affect the performance. There aren't many indexes but still the system was running fine till few weeks back. I need help as from where should I start looking at the probable performance issues and what all things I can tweak to improve it. Incase you need more details, please do let me know. Regards Ankur Never miss an email again! Yahoo! Toolbar alerts you the instant new Mail arrives. Check it out. __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Web Service Newbie
Hi Roger, You're right; you'd need the Mid-Tier to publish a webservice from Remedy. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/16/07, Nall, Roger [EMAIL PROTECTED] wrote: ** Okay everyone please take it easy on me with this one. Here is my configuration: - ARS 6.03 patch 16 - WINDOWS 2003 - SQL 2K - No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http://midtier_server/arsys/WSDL/ARServer/Web Service Name I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Nall, Roger [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can?t say something nice about someone don?t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
how to export data?
Hi, I'm a newbie of Remedy. I know that I can use remedy user to import/ export the definition. But how can I export/dump the data for local application? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to export data?
But how can I export/dump the data for local application? It's not that obvious if you're new to Remedy. What you need to do is: * run a search of a particular form * Select the data you wish to export in the 'Results Pane' * Select 'Tools' * Select 'Reporting' * This then takes you into the reporting tool. * To export the entire file simply select 'New Style' * Click 'Add All' * Select Report/Export To/File Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email: [EMAIL PROTECTED] Web: www.glasgow.gov.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vinson Sent: 16 March 2007 13:48 To: arslist@ARSLIST.ORG Subject: how to export data? Hi, I'm a newbie of Remedy. I know that I can use remedy user to import/ export the definition. But how can I export/dump the data for local application? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Support Scotland's Bid to host the 2014 Commonwealth Games in Glasgow - visit www.glasgow2014.com Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to export data?
If you are asking about Local vs Deployable apps. If you use Deployable Applications, you can export forms and data into one DEF file (you set this up in the Deployable apps Properties-Data tab). You cannot do the same with Local applications, you will have to export the data single form at a time as Paul suggested. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Vinson [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 13:48 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject how to export data? Hi, I'm a newbie of Remedy. I know that I can use remedy user to import/ export the definition. But how can I export/dump the data for local application? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
Hello Michael, Thanks for this. So when consuming a web service, when creating a filter what does one put into the Chose wsdl section of the filter so it can be loaded? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Friday, March 16, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http://midtier_server/arsys/WSDL/ARServer/Web Service Name I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Nall, Roger [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OLE Automation to open a Word document
My customer needs to have a word document opened when a button is pushed on their form. I'm trying to us OLE automation but am doing something wrong. I want to open a pre-defined Word document and paste in the date, name, address information into the document from the Remedy form. Does anyone have documentation that they would like to share about how to do this? Remedy website KB wasn't much help. Any help is appreciated. ARS 6.3 patch 20 ITSM 5.6 AIX 5.3 SQL - Oracle 9.2 Thanks, Terri ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Performance Issues
I have heard support mention. by different folks. Do not stay on 6.01 for any reason.. it is a headache.. On 3/16/07, Ankur Gulati (GR/EIL) [EMAIL PROTECTED] wrote: ** Hi Listers, We have a home grown application with few integrations with external interfaces. Since last few weeks the application performance has depleted by 60%. Earlier it was 20% CPU utilization and now the remedy application takes 70-75% at any given time. The data would not be more than 700,000. Some times the external integrations would fail, restart of AR Server sometimes do help, but again in 1 or 2 days it starts to suck all the system resources and takes70% utilization. The system takes more than 4 mins to save a record and some times it takes lil more than that too, same is the case with the searches too. SQL and API Log shows lot of delay. mainly APIs are having delay but I don't have much knowledge to interpret API log. I don't understand what has affected the application suddenly. As far as hardware goes...I don't know the exact specs but I am sure tht it is under utilized. the System is ARS 6.0.1 on Solaris 9, database :Oracle 9i we also noticed lot of inactive remedy sessions in the oracle. Any idea what are they? Can they affect the performance. There aren't many indexes but still the system was running fine till few weeks back. I need help as from where should I start looking at the probable performance issues and what all things I can tweak to improve it. Incase you need more details, please do let me know. Regards Ankur __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
BDNA and CMDB
Does anyone on the list know anything about the company BDNA ( http://www.bdnacorp.com) and their CMDB product? They seem to have a reconciliation engine and their company rhetoric echoes BMC's in some ways. Is this, by chance, a company that is reselling Remedy's CMDB and related asset-tracking products as an independently licensed application? A relatively small company with which I am associated is considering this product. -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
Hi Roger, You can try any public web service from the internet (if your server has internet access) like this one: http://www.webservicex.com/CurrencyConvertor.asmx?wsdl then you just choose your input out output parameters. There are quite a few examples on http://www.xmethods.net/ Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Nall, Roger [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 14:33 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Web Service Newbie ** Hello Michael, Thanks for this. So when consuming a web service, when creating a filter what does one put into the Chose wsdl section of the filter so it can be loaded? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Friday, March 16, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http://midtier_server/arsys/WSDL/ARServer/Web Service Name I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Nall, Roger [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can?t say something nice about someone don?t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OLE Automation to open a Word document (U)
UNCLASSIFIED Does it have to be in Word? This is an easy process using Crystal Reports. The Crystal Report can be formatted to look like a Word document and can be saved as a *.doc Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L Sent: Friday, March 16, 2007 10:38 AM To: arslist@ARSLIST.ORG Subject: OLE Automation to open a Word document ** My customer needs to have a word document opened when a button is pushed on their form. I'm trying to us OLE automation but am doing something wrong. I want to open a pre-defined Word document and paste in the date, name, address information into the document from the Remedy form. Does anyone have documentation that they would like to share about how to do this? Remedy website KB wasn't much help. Any help is appreciated. ARS 6.3 patch 20 ITSM 5.6 AIX 5.3 SQL - Oracle 9.2 Thanks, Terri __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary Field wierdness
What about Ctl-E followed by Ctl-U (set defaults)? Think that would work? Thanks, Ron Tools Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Thursday, March 15, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field wierdness I see the same issue with WUT 7.0.01 patch 001 against our 6.0.1 patch 1351 server (Solaris 9, Oracle 9iR2). I entered a ticket with Remedy support just now, and referenced Ian's case. The only thing I'll add is that choosing Edit - Clear All (Ctl + E) does clear the old diary entry. That might be undesirable, though, since that erases default field values - David Durling Enterprise IT Services University of Georgia Date: Thu, 8 Mar 2007 10:06:18 + Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Ian Trimnell [EMAIL PROTECTED] Organization: The Open University Subject: Re: Diary Field wierdness In-Reply-To: [EMAIL PROTECTED] Content-Type: multipart/alternative; Ron Legters wrote: ** Listers - I've got an issue here that I'm not seeing in the KB's or Issues log on BMC Support, so I thought I'd see if anyone else has seen this. I've got a case with BMC Support, too. We're running HelpDesk 6.0 on ARS 7.0.1 on Windows machines. When my users upgraded their User Tools to 7.0.1 patch 1, When they save a 'New' case, and a new, blank HD Case window opens, the new window has copied the last entry from the worklog of the previous case. They can't erase it, either. They can highlight it, and press delete and it appears to go away, but when they open it again, it's still there. It doesn't appear to stay in the new case once it's saved, though. I have one HD analyst who hasn't upgraded from 7.0.0 patch 2, and this isn't happening to him. Any ideas? Thanks, Ron Legters Ron, We have experienced this problem as well. Our site is purely custom build and still running on a 6.0.1 server. Our users who installed the 7.0.1 WUT (and also those who installed patch 1) have found that, upon submitting a ticket, the contents of the diary field (equivalent to your worklog) stays there in the diary field. Deleting it and writing over appears to not work as if they open up the diary field the old diary contents are still there. The new contents are, however, saved with the new ticket. This sound exactly the same as if happening on your site. I would suggest two courses of action: 1. Submit a ticket to BMC (or your partner) and cross reference it with ticket ISS03078412. 2. Revert to the 7.0.0 User Tool (any patch level will do) and this particular problem will cease. We are currently in the process of upgrading our system to 7.0.1 and I have now experienced this problem with the development server and the 7.0.1 User tool. Needless to say both BMC and our partner are currently scratching their heads over this one and are claiming to not to be able to replicate this. Hope this all helps, Ian -- -- Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
user tool printer icon
Folks, I have a question. Does anybody have customers using the printer icon on the user tool? If you use it, does it print so small that you cannot read it? Did you come up with some resolution for this. Or should BMC just pull it off the user tool to prevent customer confusion. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary Field Issue
Hi Jaya; Long time no email :-) Remember the logging form for worklog history loss we did? From Form 1 push the worklog value into Form 2 (yes it only gets the TR portion) In Form 2 do a set fields and take Worklog + Worklog This will concatenate the DB.worklog from the query and the still pending TR.worklog from the transaction buffer. I avoid the Commits as much as possible as it really goofs up the 'rollback' should a latter submit / update fail. HTH Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, March 16, 2007 5:10 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue Jaya, If the solution works for you bar the missing TR value, then force a commit down to the database on form 1 before you do the set fields in form 2. You can do this with an Application-Release-Pending command run before the push fields (Phase 2) operation. Alternatively do the submit to form 2 with an active link firing after modify. Or if the entry in form 2 already exists then get an after modify active link to touch the record to cause the set fields action to fire. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 16 March 2007 11:46 To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue Hmm .. in that case I wonder if a direct SQL to update the diary field contents would yield better results? Want to give that a shot? Joe - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 3:14:38 AM Subject: Re: Diary Field Issue ** Hi Joe Thanks for your suggestion. I tried this, but the set field only gets the DB Value and not the TR.Value of the dairy field, as the data is still not updated in the database. Secondly the issue comes with the value of Time stamp. Please let me know if you have any other work around. Many Thanks for your help Regards Jaya Joe DeSouza [EMAIL PROTECTED] wrote: Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya Need Mail bonding? Go to the Yahoo! Mail QA http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTE wOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=asks id=396546091 for great tips from Yahoo! Answers http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTE wOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=asks id=396546091 users. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
In the filter to push data to them you put the location of the WSDL for their (the Engineering group's) web service. It can be an HTTP url or it can be a physical drive path. i.e.http://theirwebserver/theirservice.wsdl or c:\temp\engineeringservice.wsdl Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Friday, March 16, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hello Michael, Thanks for this. So when consuming a web service, when creating a filter what does one put into the Chose wsdl section of the filter so it can be loaded? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael Worts Sent: Friday, March 16, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Newbie ** Hi Roger, If I am not mistaken, the midtier is required if you are publishing a web service to be consumed by an external program. The external program will use the midtier server e.g. http://midtier_server/arsys/WSDL/ARServer/Web Service Name I think if you are consuming an external web service, you only need the JRE and not the midtier. Mike. Michael Worts Remedy Specialist IGS, Business Consulting Services ITIL Service Manager Certified Tel: +44 (0)1962 822273 Mob: +44 (0)7801 755346 Internet: [EMAIL PROTECTED] Nall, Roger [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: * ARS 6.03 patch 16 * WINDOWS 2003 * SQL 2K * No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: user tool printer icon
Rocky, We have some folks that use it here. From what I see it sizes the image of the form to fit the page. Some times rotating the print to landscape makes the the output readable. If focus is to the results list instead of the record, then the results list is printed. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Mar 16 11:37:35 2007 Subject: user tool printer icon Folks, I have a question. Does anybody have customers using the printer icon on the user tool? If you use it, does it print so small that you cannot read it? Did you come up with some resolution for this. Or should BMC just pull it off the user tool to prevent customer confusion. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
I'm working with Derek on this problem. We tried recreating this problem on someone else's computer, and it worked just fine. Now with that given, along with the error stating An error occurred while generating the Crystal report - Logon failed. (ARERR 1904)., tells me that the problem must be in the client-side, probably some iffy dll's or something. I tried uninstalling EVERYTHING on my computer that is related to Remedy (user, admin, migrator, alert), then reinstalled everything again (v7.0.01 patch 001), but I still get that error. Any thoughts? Thank you, Mikhail On Mar 5, 1:23 pm, Derek Fernandes [EMAIL PROTECTED] wrote: Hi listers, We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03. We have a couple of Crystal Reports that were working on ARS 6.3. Now, when we push the button to print the report we get the following error: An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR1904) I have installed the latest version of the User Tool and checked the active link that generates the report, and made sure on the Report Information tab: Report Type = Crystal Location = Embedded Name = \\reportname.rpt Destination = Printer Any help would be greatly appreciated. Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT:Friday Humor
Once there was an Irish man an Englishman and an Australian who decided to have a competition.While on top of the hill each man had to chuck his watch in the air, then run down the hill and catch it before it hit the ground. So the Irishman chucked his watch in the air, ran down the hill and SPLAT the watch hit the ground. Then the Englishman chucked his watch in the air, ran down the hill and SPLAT the watch hit the ground. Next was the Australian who chucked his watch in the air, ran down the hill, went and had a beer, did the shopping, came back and caught his watch. How did you do that? asked the Irishman. The Australian replied My watch is 1 hour slow ! _ A man meets a genie. The genie tells him he can have whatever he wants, provided that his mother-in-law gets double. The man thinks for a moment and then says, OK, give me a million dollars and beat me half to death. _ A small boy was lost, so he went up to a policeman and said, I've lost my dad! The copper said, What's he like? The little boy replied, Beer and women! _ Whether you are a student looking for that first time or summer job or a long time veteran looking for a change of pace, this JOB SEARCH JARGON should help you get on your way... COMPETITIVE SALARY: We remain competitive by paying less than our competitors. FLEXIBLE HOURS: Work 55 hours; get paid for 37.5. GOOD COMMUNICATION SKILLS: Management communicates, you listen, figure out what they want you to do. ABILITY TO HANDLE A HEAVY WORKLOAD: You whine, you're fired. CAREER-MINDED: We expect that you will want to flip hamburgers until you are 70. SELF-MOTIVATED: Management won't answer questions SOME OVERTIME REQUIRED: Some time each night and some time each weekend DUTIES WILL VARY: Anyone in the office can boss you around. COMPETITIVE ENVIRONMENT: We have a lot of turnover. SALES POSITION REQUIRING MOTIVATED SELF-STARTER: We're not going to supply you with leads; there's no base salary; you'll wait 30 days for your first commission check. CASUAL WORK ATMOSPHERE: We don't pay enough to expect that you'll dress up; well, a couple of the real daring guys wear earrings. SOME PUBLIC RELATIONS REQUIRED: If we're in trouble, you'll go on TV and get us out of it. SEEKING CANDIDATES WITH A WIDE VARIETY OF EXPERIENCE: You'll need it to replace three people who just left. PROBLEM-SOLVING SKILLS A MUST: You're walking into a company in perpetual chaos. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: user tool printer icon
Thanks for the replay, No matter what my customer do (landscape or portrait on 5.1.2 p1489), what come out is to small to read and it is in the top left corner. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Shellman, David wrote: Rocky, We have some folks that use it here. From what I see it sizes the image of the form to fit the page. Some times rotating the print to landscape makes the the output readable. If focus is to the results list instead of the record, then the results list is printed. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Mar 16 11:37:35 2007 Subject: user tool printer icon Folks, I have a question. Does anybody have customers using the printer icon on the user tool? If you use it, does it print so small that you cannot read it? Did you come up with some resolution for this. Or should BMC just pull it off the user tool to prevent customer confusion. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSWiki Updates
I wanted to add one thing to this post. The bugzilla app provides the ability to vote on bugs. Each user is granted 1 vote per bug; once 5 votes are registered for ARS defects or 10 for ITSM defects, the bug automatically goes to a confirmed state. Vote your pain points. http://arswiki.org/bugs Axton Grams On 3/16/07, Axton [EMAIL PROTECTED] wrote: I reorganized the site content to make finding information a little more manageable (hopfully). Let me know what you think. http://arswiki.org The bugzilla app for BMC product defect tracking is up and running. Waiting for those that expressed an interest to start submitting the defects that are troubling them ;-) I can tell you that there are eyes at BMC watching this app and its content. So if you are having trouble and you are convinced that there is a defect in Remedy, please consider submitting it here. http://arswiki.org/bugs A subversion repository with Trac and Bugzilla are available for anyone out there interested in developing open source software related to Remedy. http://arswiki.org/projects Kinetic Data is hosting a series of events in Australia to showcase some of the products we know and something new. http://arswiki.org/wiki/Current_events Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BDNA and CMDB
We have a client that bought BDNA to do discovery and build the BDNA CMDB then we will transfer the knowledge to the Remedy CMDB. The driving factor for the client was that the BDNA product does not require loading an agent on the system that is being discovered. Roger ** AOL now offers free email to everyone. Find out more about what's free from AOL at http://www.aol.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: how to export data?
Paul, I do the first two steps a little differently. I enter the search criteria into the search form, but don't run it. Then from search mode with the criteria entered, I go into the reporting piece, following the steps you outlined below. When you do the Report/Export to File, Remedy will execute the search at that time. This runs faster and doesn't use as much memory, since its not loading all the data first. Being in the habit of doing it this way also keeps me from going into the Reporting tool with only one record selected. That's not a big deal, but when you look at the file you exported and only see one row of data, it gives you pause, and then you have to go do it again anyway. Just thought I'd mention it to save you some time. Thad Esser Remedy Developer Argue for your limitations, and sure enough, they're yours.-- Richard Bach Clements, Paul [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 03/16/2007 07:17 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: how to export data? But how can I export/dump the data for local application? It's not that obvious if you're new to Remedy. What you need to do is: * run a search of a particular form * Select the data you wish to export in the 'Results Pane' * Select 'Tools' * Select 'Reporting' * This then takes you into the reporting tool. * To export the entire file simply select 'New Style' * Click 'Add All' * Select Report/Export To/File Cheers, Paul Clements IT Professional Officer Glasgow City Council Centenary House 100 Morrison Street Glasgow G5 8LN Phone: 0141 418 1332 Email: [EMAIL PROTECTED] Web: www.glasgow.gov.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vinson Sent: 16 March 2007 13:48 To: arslist@ARSLIST.ORG Subject: how to export data? Hi, I'm a newbie of Remedy. I know that I can use remedy user to import/ export the definition. But how can I export/dump the data for local application? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Support Scotland's Bid to host the 2014 Commonwealth Games in Glasgow - visit www.glasgow2014.com Disclaimer: This message is intended only for use of the addressee. If this message was sent to you in error, please notify the sender and delete this message. Glasgow City Council cannot accept responsibility for viruses, so please scan attachments. Views expressed in this message do not necessarily reflect those of the Council who will not necessarily be bound by its contents. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: user tool printer icon
Did you try a different version of the client? Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Mar 16 12:50:50 2007 Subject: Re: user tool printer icon Thanks for the replay, No matter what my customer do (landscape or portrait on 5.1.2 p1489), what come out is to small to read and it is in the top left corner. *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Shellman, David wrote: Rocky, We have some folks that use it here. From what I see it sizes the image of the form to fit the page. Some times rotating the print to landscape makes the the output readable. If focus is to the results list instead of the record, then the results list is printed. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Mar 16 11:37:35 2007 Subject: user tool printer icon Folks, I have a question. Does anybody have customers using the printer icon on the user tool? If you use it, does it print so small that you cannot read it? Did you come up with some resolution for this. Or should BMC just pull it off the user tool to prevent customer confusion. -- *Rocky* Rocky Rockwell eMA Team – Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Full Time Remedy Administrator/Developer - Colorado Spring CO (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Opening for a permanent Remedy Administrator/Developer at the Joint National Integration Center, Schriever AFB CO located in Colorado Springs, CO. We are looking for someone within the local area that has 3-5 years experience with custom and ITSM development. There are no relocation funds for this position. Must be able to obtain a Security Clearance. 1. Work Description: The successful candidate will implement an ITSM Remedy solution with various modules and will maintain and operate the application. Administer application data daily; process queries and reports as requested by users, and check the Remedy error logs on the server to ensure all of the transacts are processed correctly. Ensure the Remedy Applications are on the most current versions and patched. Develop and implement upgrade plans for Remedy Software updates and patches. Develop, change, test and deploy JNIC processes into Remedy processes and work directly with managers within the JNIC. Work with internal agencies to insure the Remedy Suite of applications are being fully supported; maintain and manage the Remedy Support contract and maintenance to insure that all available support is current. 2. Minimum Requirements: BS Computer Science, Info. Systems (or equivalent) and 8+ years experience in the IT field. Minimum four-years experience with Remedy application development including ARS and the ITSM Suite which consist of Service Desk, Service Level Management, Asset Management, Change Management and Crystal Reports. Candidate must possess good verbal and written communication skills. Must be a team player and able to work in a team environment. US SECRET Security Clearance must be obtainable. 3. Preferred Requirements: Familiarity with the Joint National Integration Center (JNIC) is preferred. Experience with US military contracts is a plus. A background in Help Desk 5.0 or higher and SQL is a plus. 4. If interested, please send resume to [EMAIL PROTECTED] Fred Steffers ARS Administrator 1-8616 Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Newbie
Roger, A *super special* thing about the Web Service standard is that WSDL's are optional. So you might have to tell your .NET developers that they need to go learn that standard well enough to describe their .NET web service. Or they might already have built their web service from a predefined WSDL. There are tools that take a WSDL and build client code handlers and Server code frameworks to allow a person to keep a chunk of code that is generated from the WSDL and then just plugin some other stuff to actually make the Web Service do something. :) It is generally considered a good thing to start by defining the WSDL then after both parties have agreed on the structure, go implement the actual Web Service (server side). However, in the ARS universe there are a few special things here.. 1) ARS requires a WSDL for you to consume a Web Service. 2) ARS does not fully support all structures that are possible in the full WSDL standard too. See the Admin tool Help for the topic: limitations for consumption That is a must read for your .NET coders. (If they have not seen it yet.) I am sure there are other stuff to consider, but that should at least get you the 80%(work)-20%(time) rule. :) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. From Nall,Roger [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16/03/2007 12:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG Subject Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Sounds like a problem with the ODBC configuration on the client. I'd start checking there. Michael W. Luttmann Senior Database Administrator [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Sent: Friday, March 16, 2007 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error I'm working with Derek on this problem. We tried recreating this problem on someone else's computer, and it worked just fine. Now with that given, along with the error stating An error occurred while generating the Crystal report - Logon failed. (ARERR 1904)., tells me that the problem must be in the client-side, probably some iffy dll's or something. I tried uninstalling EVERYTHING on my computer that is related to Remedy (user, admin, migrator, alert), then reinstalled everything again (v7.0.01 patch 001), but I still get that error. Any thoughts? Thank you, Mikhail On Mar 5, 1:23 pm, Derek Fernandes [EMAIL PROTECTED] wrote: Hi listers, We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03. We have a couple of Crystal Reports that were working on ARS 6.3. Now, when we push the button to print the report we get the following error: An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR1904) I have installed the latest version of the User Tool and checked the active link that generates the report, and made sure on the Report Information tab: Report Type = Crystal Location = Embedded Name = \\reportname.rpt Destination = Printer Any help would be greatly appreciated. Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OLE Automation to open a Word document
Hi Terri Try doing this via dde.ini, we used to use this to populate a pre printed customer invoice once a customer booked PC's into our repair centre. Regards Jon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lockwood, Teresa L Sent: 16 March 2007 04:38 PM To: arslist@ARSLIST.ORG Subject: OLE Automation to open a Word document My customer needs to have a word document opened when a button is pushed on their form. I'm trying to us OLE automation but am doing something wrong. I want to open a pre-defined Word document and paste in the date, name, address information into the document from the Remedy form. Does anyone have documentation that they would like to share about how to do this? Remedy website KB wasn't much help. Any help is appreciated. ARS 6.3 patch 20 ITSM 5.6 AIX 5.3 SQL - Oracle 9.2 Thanks, Terri __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Windows User Tool 7.x Crystal Reports bug
Just an FYI on something I tried: I have a machine with MS Office and I installed 7.0.1 patch 001 - user, admin, alert, import tool. Having another work machine, I decided to try an experiment. I installed the 6.3 user tool only (including the Crystal stuff) - this overwrote my 7.0.1 user tool completely. Then I when to Control Pane|Add/Remove and uninstalled the 6.3 User Tool. Office continued to work fine. I then uninstalled 7.0 admin - still everything works fine. I then noticed the BMC 7.0 user tool still in the Add/Remove list and figured I'd push my luck. Clicked the Remove button, clicked the Yes button for Remove BMC User..., then had a heart flutter when I saw the dialog Removing Crystal Runtimes message. Well - everything still works fine. I tried rebooting, just cause and it all still works - Outlook, Word, Excel. I wrote this email in Word. Of course, this was tested on just one pc running XP, so results may vary. Later Stephen Don McClure [EMAIL PROTECTED] wrote: ** David, I am interested in these observations as well. We did not rollout 6.3 other than MidTier against ARS 5.1.2, so I cannot address Stephen's concern directly. However, we have experienced the 'start-over' issue with UT 7.0.0 removal (with/without previous UT versions involved)--and have deliberately chosen to not 'uninstall' any 7.x UserTool version, regardless of other considerations. Thanks and regards, dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 Heider, Stephen [EMAIL PROTECTED] 14-Mar-07 10:54 AM David, I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. The computer does have Office and Visual Studio. I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. When you say over the top of the 6.03 did you mean install in the same folder, or can 7.0.01 be installed in a different folder? Thank you. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 12, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word and Office in general? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList)
Re: Who's in charge of support at BMC? (U)
Wow, still no response. I wonder what would happen if our helpdesk people had this response time? Four days and I've not even had them suggest anything! -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 2:06 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Who's in charge of support at BMC? (U) The following is strictly my opinion and they do not reflect the feelings of my employer Okay, I agree that the top level support is great and all, but they should at least hold to their level of support for which we're paying. Example: I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding some database connectivity issues I've been having (See thread entitled MS SQL Linked Server error for full information). They did not respond until the next day. I got to work on Wednesday at 7:00 and there was an email from them asking for, guess what, log files. Note that in my original emails, I had pasted the errors I was seeing, so they would not have anything to find in the log files. Additionally, in my original email, I had stated that this was affecting my entire user base. So, I sent them the files at 7:37AM on Wednesday. I wait all day, nothing.. I get to work this morning, and still nothing! I emailed them back and said their response time was not acceptable and asked that they elevate the priority of the ticket. That was at 7:47 AM this morning. They still have yet to respond. So, now I'm 4 days into the issue, and it's 2.5 days since I opened the ticket, and where am I? My users still cannot use a core functionality of their application! Now, granted, the issue may or may not be with remedy, but remedy is the only thing that is being affected. I can use all of the functionality directly within SQL Server Enterprise Manager and Query tool, but only remedy is experiencing issues. I pay for support, I expect to get support, not a generic canned response asking me for data which I've already provided just so they can put me on the ignore list! David, I hope you read this and take it to heart. You have a large customer base that is not happy. I hope you guys realize that due to your less than acceptable level of support, you are going to lose customers. There are other products out there that, while they may not be as good as remedy, have good enough support to make it worth it! Remedy, although it is great, is of no use to me if I cannot get it to work! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
Whats your support level? Fast Track? Continuous? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 16, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Wow, still no response. I wonder what would happen if our helpdesk people had this response time? Four days and I've not even had them suggest anything! -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 2:06 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Who's in charge of support at BMC? (U) The following is strictly my opinion and they do not reflect the feelings of my employer Okay, I agree that the top level support is great and all, but they should at least hold to their level of support for which we're paying. Example: I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding some database connectivity issues I've been having (See thread entitled MS SQL Linked Server error for full information). They did not respond until the next day. I got to work on Wednesday at 7:00 and there was an email from them asking for, guess what, log files. Note that in my original emails, I had pasted the errors I was seeing, so they would not have anything to find in the log files. Additionally, in my original email, I had stated that this was affecting my entire user base. So, I sent them the files at 7:37AM on Wednesday. I wait all day, nothing.. I get to work this morning, and still nothing! I emailed them back and said their response time was not acceptable and asked that they elevate the priority of the ticket. That was at 7:47 AM this morning. They still have yet to respond. So, now I'm 4 days into the issue, and it's 2.5 days since I opened the ticket, and where am I? My users still cannot use a core functionality of their application! Now, granted, the issue may or may not be with remedy, but remedy is the only thing that is being affected. I can use all of the functionality directly within SQL Server Enterprise Manager and Query tool, but only remedy is experiencing issues. I pay for support, I expect to get support, not a generic canned response asking me for data which I've already provided just so they can put me on the ignore list! David, I hope you read this and take it to heart. You have a large customer base that is not happy. I hope you guys realize that due to your less than acceptable level of support, you are going to lose customers. There are other products out there that, while they may not be as good as remedy, have good enough support to make it worth it! Remedy, although it is great, is of no use to me if I cannot get it to work! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Windows User Tool 7.x Crystal Reports bug
Stephen, Very similar to what did too. I removed ars 7.0.1 first - leaving home, then installed ars 6.3 p20 on top. then rebooted. it worked.. I do not know what the criteria is completely yet for the system to get hosed.. On 3/16/07, Stephen Lumini [EMAIL PROTECTED] wrote: ** Just an FYI on something I tried: I have a machine with MS Office and I installed 7.0.1 patch 001 - user, admin, alert, import tool. Having another work machine, I decided to try an experiment. I installed the 6.3 user tool only (including the Crystal stuff) - this overwrote my 7.0.1 user tool completely. Then I when to Control Pane|Add/Remove and uninstalled the 6.3 User Tool. Office continued to work fine. I then uninstalled 7.0 admin - still everything works fine. I then noticed the BMC 7.0 user tool still in the Add/Remove list and figured I'd push my luck. Clicked the Remove button, clicked the Yes button for Remove BMC User..., then had a heart flutter when I saw the dialog Removing Crystal Runtimes message. Well - everything still works fine. I tried rebooting, just 'cause and it all still works - Outlook, Word, Excel. I wrote this email in Word. Of course, this was tested on just one pc running XP, so results may vary. Later Stephen *Don McClure [EMAIL PROTECTED]* wrote: ** David, I am interested in these observations as well. We did not rollout 6.3 other than MidTier against ARS 5.1.2, so I cannot address Stephen's concern directly. However, we have experienced the 'start-over' issue with UT 7.0.0 removal (with/without previous UT versions involved)--and have deliberately chosen to not 'uninstall' any 7.x UserTool version, regardless of other considerations. Thanks and regards, dwm Don W. McClure, P.E. Systems Engineer University of North Texas [EMAIL PROTECTED] 940.565.3287 Heider, Stephen [EMAIL PROTECTED] 14-Mar-07 10:54 AM David, I am getting ready to install the 7.0.01 User Tool on a computer that has not had any ARS software previously installed. The computer does have Office and Visual Studio. I understand from your email if User Tool 6.03 is installed first then the 7.0.01 uninstall issue does not occur. When you say over the top of the 6.03 did you mean install in the same folder, or can 7.0.01 be installed in a different folder? Thank you. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, March 12, 2007 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page Installing the 7.0.01 user tool over the top of the 6.03 will avoid the defect and should work just fine. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, March 12, 2007 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page What happens if you simply install v6.3 user tool over the v 7.01? Or just sit tite till patch 3 comes out? Remedy says that you are supposed to uninstall the old user tool before installing the new, but I haven't noticed any problem with just installing one on top of the other. Am I doing some damage that I am not aware of? Dwayne Martin James Madison University Original message Date: Mon, 12 Mar 2007 10:23:21 -0500 From: strauss [EMAIL PROTECTED] Subject: Windows User Tool 7.x Crystal Reports bug - was RE: Sun's Bug Detail Page vs. BMC Product Defect Page To: arslist@ARSLIST.ORG Doesn't sound like there will be an actual fix until a 7.0.01 Patch 003, or 7.1, whichever comes first. Until then, it would be almost irresponsible to let your users install any 7.x User Tool anywhere, which means implementing a 7.x system _should_ wait until this issue is has finally been corrected. You would be letting them place a time bomb on their machine. Since we had two workstations completely trashed by this bug last July, I can attest to the fact that it is a catastrophic problem. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, March 12, 2007 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: Sun's Bug Detail Page vs. BMC Product Defect Page What about the uninstaller corrupting Microsoft Word
Re: Web Service Newbie
Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://Mid-Tier-Server:Port-Number/mid-tier/WSDL/public/AR-Server-Name/Web-Service-Name So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can’t say something nice about someone don’t say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM The fish are biting. Get more visitors on your site using Yahoo! Search Marketing. http://searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Upgrade permissions issues:: help :: SOLVED
I believe the issue is the USER FORM. The user form on the upgrade wiped out all my permissions to the form. It changed them. It removed and added instead of a Merge of the permissions.. So no one had access to my forms because it called the user form so the tables would show their personal data. In the meantime I was checking permissions on fields and they were not there. CACHE issue.. So it was soo simple yet allusive. IS that nuts or what.. I kept thinking it was in the cache, or the groups.. Remember Permissions on user and groups forms (access) get changed on versions 6.0.X 6.3.X 7.0 and the Caching for group permissions may just take a little bit. On 3/5/07, patrick zandi [EMAIL PROTECTED] wrote: I have also made 1 form with permissions of public .. it does show up.. I also did an export of 98% of Group and User data (excluding admin) and did an ARimport with Replace old record with new record selected.. No difference.. no access to forms. Very Strange.. On 3/5/07, patrick zandi [EMAIL PROTECTED] wrote: I upgraded from an ARS 5.12 to a 6.3 and had to bail back to previous server due to permission issues.. AS admin I can see everything fine. But customers could not see there forms.. The permissions on the forms for ARS 5.12 upgraded just fine.. but no access to these forms.. I checked the groups / users all looks just fine.. I reloaded cache for Groups and users .. but no change. I started playing (testing) on the new server.. I took the groups form and changed the Results query list, and added some fields like group id etc.. it did not show up ? I deleted all the folders in the home directory - the cache.. but no difference.. field does not show up.. Anyone see this.. ENV:: Solaris 10 - ARS 5.12 - ARS 6.3P20 - ARS 6.3P21 // Oracle 10.2.0.3 Client:: XP ARS 6.3 P20 Client -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary Field wierdness
Ron, Yes, that seems to work okay - didn't really think about it! The problem is actually not an issue for us since I'm the only one using any 7.x user tool, but something I wouldn't mind seeing fixed before/if we ask our users to upgrade their clients. I'll follow up on what support says about it - David D. Univ. of Georgia Date: Fri, 16 Mar 2007 08:27:43 -0700 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Ron Legters [EMAIL PROTECTED] Subject: Re: Diary Field wierdness In-Reply-To: A[EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii What about Ctl-E followed by Ctl-U (set defaults)? Think that would work? Thanks, Ron Tools Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Thursday, March 15, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field wierdness I see the same issue with WUT 7.0.01 patch 001 against our 6.0.1 patch 1351 server (Solaris 9, Oracle 9iR2). I entered a ticket with Remedy support just now, and referenced Ian's case. The only thing I'll add is that choosing Edit - Clear All (Ctl + E) does clear the old diary entry. That might be undesirable, though, since that erases default field values - -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
Fast Track.. Does that mean 1 week response time? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 16, 2007 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Whats your support level? Fast Track? Continuous? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 16, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Wow, still no response. I wonder what would happen if our helpdesk people had this response time? Four days and I've not even had them suggest anything! -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 2:06 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Who's in charge of support at BMC? (U) The following is strictly my opinion and they do not reflect the feelings of my employer Okay, I agree that the top level support is great and all, but they should at least hold to their level of support for which we're paying. Example: I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding some database connectivity issues I've been having (See thread entitled MS SQL Linked Server error for full information). They did not respond until the next day. I got to work on Wednesday at 7:00 and there was an email from them asking for, guess what, log files. Note that in my original emails, I had pasted the errors I was seeing, so they would not have anything to find in the log files. Additionally, in my original email, I had stated that this was affecting my entire user base. So, I sent them the files at 7:37AM on Wednesday. I wait all day, nothing.. I get to work this morning, and still nothing! I emailed them back and said their response time was not acceptable and asked that they elevate the priority of the ticket. That was at 7:47 AM this morning. They still have yet to respond. So, now I'm 4 days into the issue, and it's 2.5 days since I opened the ticket, and where am I? My users still cannot use a core functionality of their application! Now, granted, the issue may or may not be with remedy, but remedy is the only thing that is being affected. I can use all of the functionality directly within SQL Server Enterprise Manager and Query tool, but only remedy is experiencing issues. I pay for support, I expect to get support, not a generic canned response asking me for data which I've already provided just so they can put me on the ignore list! David, I hope you read this and take it to heart. You have a large customer base that is not happy. I hope you guys realize that due to your less than acceptable level of support, you are going to lose customers. There are other products out there that, while they may not be as good as remedy, have good enough support to make it worth it! Remedy, although it is great, is of no use to me if I cannot get it to work! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARSWiki Updates
Been toying with the Bugzilla voting mechanism some more (still learning the best way to use this feature). I now have it set up so every user has 5 votes they can apply/revoke from different bugs; up to 5 votes can be applied against a single defect. The rationale behind this is that it gives each user the ability to define which bug(s) is/are most important (up to a total of 5 bugs with 1 vote or 5 votes for one bug if it is very pressing). I think this makes the most sense and gives each user the ability to weight each bug in terms of their own priorities. As more users create accounts, and more bugs are entered into the system, these numbers will probably need to be adjusted. The goal, as I am starting to see it, is to derive a weight for each bug based on user defined priorities through feedback in the form of 1 or more votes. Axton Grams On 3/16/07, Axton [EMAIL PROTECTED] wrote: I wanted to add one thing to this post. The bugzilla app provides the ability to vote on bugs. Each user is granted 1 vote per bug; once 5 votes are registered for ARS defects or 10 for ITSM defects, the bug automatically goes to a confirmed state. Vote your pain points. http://arswiki.org/bugs Axton Grams On 3/16/07, Axton [EMAIL PROTECTED] wrote: I reorganized the site content to make finding information a little more manageable (hopfully). Let me know what you think. http://arswiki.org The bugzilla app for BMC product defect tracking is up and running. Waiting for those that expressed an interest to start submitting the defects that are troubling them ;-) I can tell you that there are eyes at BMC watching this app and its content. So if you are having trouble and you are convinced that there is a defect in Remedy, please consider submitting it here. http://arswiki.org/bugs A subversion repository with Trac and Bugzilla are available for anyone out there interested in developing open source software related to Remedy. http://arswiki.org/projects Kinetic Data is hosting a series of events in Australia to showcase some of the products we know and something new. http://arswiki.org/wiki/Current_events Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: BDNA and CMDB
Hey Bob: While BDNA is certainly a partner of BMCs I can tell you that they aren't just reselling BMC product. They have a competing discovery product that does network based discovery of PC and server information without loading an agent onto the target machine as well as the traditional discovery of other devices on the network. I believe that they have or will have some out of the box functionality to integrate with Atrium. What sort of additional information are you looking for about them? Regards, Adam Pederson Practice Director IT Service Management Practice Xinify Technologies, Inc. Mobile: +1 925 895 9500 Email: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bob Rowe Sent: Friday, March 16, 2007 10:58 AM To: arslist@ARSLIST.ORG Subject: BDNA and CMDB ** Does anyone on the list know anything about the company BDNA (http://www.bdnacorp.com) and their CMDB product? They seem to have a reconciliation engine and their company rhetoric echoes BMC's in some ways. Is this, by chance, a company that is reselling Remedy's CMDB and related asset-tracking products as an independently licensed application? A relatively small company with which I am associated is considering this product. -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Web Service Plug in loading?
Okay Trying to setup a webservice here and am getting an error 8755 plug in not loaded. ARSYS.ARF.WEBSERVICE I am sure we loaded the plugin. In the ar.conf file we have. plugin :/.../arsystem/bin/libwebservice.so What else was there? If it's not installed how do I get it installed seperatly without upgrading the system again? ARS 6.3 patch 20 Thanks Den ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Mid-Tier Patch 21 Crashing New Atlanta / Apache 2.0?
Hi All, AR Version 6.03 Patch 21 AR Email 6.03 Patch 21 Mid-Tier 6.03 Patch 21 We are running Solaris 9, Apache 2, New Atlanta Servlet Engine 5.0. I am wondering if anyone can shed some light on what this means or if you have seen this error. We upgraded to Mid-Tier patch 21 last week and the Mid-Tier or Servlet Engine have been more or less crashing. It appears in the Apache logs that the Mid-Tier or something is sending a bad piece of code and killing the connection. [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:09 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:10 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:10 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:25 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:25 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:35 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:35 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:52 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:52 2007] [error] [client xxx.xxx.91.94] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:52 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:52 2007] [error] [client xxx.xxx.91.94] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:54 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:54 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:54 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:54 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:56 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:56 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:56 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:56 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:30:04 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:30:04 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:47:40 2007] [notice] child pid 1515 exit signal Segmentation fault (11) [Fri Mar 16 09:47:40 2007] [notice] child pid 1555 exit signal Segmentation fault (11) [Fri Mar 16 09:47:41 2007] [notice] child pid 1388 exit signal Segmentation fault (11) [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.63.211] :|\xf1| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.207] Received unknown command from ServletExec:|\xf1| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.206] Received unknown command from ServletExec:|\xf1| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.252] Received unknown command from ServletExec:|\xf1|, referer: https:// rem/arsys/forms/rem/%2BCOMP%3ADashboards/Dashboards Regards, Jackson _ Live Search Maps find all the local information you need, right when you need it. http://maps.live.com/?icid=hmtag2FORM=MGAC01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Hi Susan and Michael, Thank you for your inputs. The crystal report resides in a network location. And yes, it is associated with an active link. We've already done the method you suggested, yet we still get the same error. After I reloaded everything, I didn't check the ODBC configuration because I don't know what goes in there. I just checked it now. This is what I have in my ODBC configuration: I went to Control Panel Administrative Tools Data Sources (ODBC) Under the User DSN tab, i chose AR System ODBC Data Source and clicked Configure.. All that is setup is the Data Source Name which is set to AR System ODBC Data Source. The rest of the fields are blank. On Mar 16, 12:14 pm, Luttmann, Michael W Ctr 21 SCS/SCBBN [EMAIL PROTECTED] wrote: Sounds like a problem with the ODBC configuration on the client. I'd start checking there. Michael W. Luttmann Senior Database Administrator [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Sent: Friday, March 16, 2007 9:45 AM To: [EMAIL PROTECTED] Subject: Re: Crystal Report Error I'm working with Derek on this problem. We tried recreating this problem on someone else's computer, and it worked just fine. Now with that given, along with the error stating An error occurred while generating the Crystal report - Logon failed. (ARERR 1904)., tells me that the problem must be in the client-side, probably some iffy dll's or something. I tried uninstalling EVERYTHING on my computer that is related to Remedy (user, admin, migrator, alert), then reinstalled everything again (v7.0.01 patch 001), but I still get that error. Any thoughts? Thank you, Mikhail On Mar 5, 1:23 pm, Derek Fernandes [EMAIL PROTECTED] wrote: Hi listers, We just moved to ARS 7.0.1 patch 1 but we are still using HelpDesk 4.03. We have a couple of Crystal Reports that were working on ARS 6.3. Now, when we push the button to print the report we get the following error: An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR1904) I have installed the latest version of the User Tool and checked the active link that generates the report, and made sure on the Report Information tab: Report Type = Crystal Location = Embedded Name = \\reportname.rpt Destination = Printer Any help would be greatly appreciated. Derek -- Derek Fernandes Programmer Analyst U of C Information Technologies ES 1010, University of Calgary Calgary, Alberta T2N 1N4 403.210.9879 ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Diary Field wierdness
Well, they've decided it's a bug: Hi Ron, We have tested at our end and seems to be a new occurrence in 7.0.1 patch 1 User tool. We have created a Defect ID: SW00262237 for this problem, I will now place this ticket on the notify list of this bug. The status of this ticket will now be resolved , this does not mean that the ticket is closed. As this status required to put the ticket on the notify list of the bug. Have a great day. Thank you for bringing this problem to our attention. Regards, Thanks, Ron Tools Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Friday, March 16, 2007 1:36 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field wierdness Ron, Yes, that seems to work okay - didn't really think about it! The problem is actually not an issue for us since I'm the only one using any 7.x user tool, but something I wouldn't mind seeing fixed before/if we ask our users to upgrade their clients. I'll follow up on what support says about it - David D. Univ. of Georgia Date: Fri, 16 Mar 2007 08:27:43 -0700 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Ron Legters [EMAIL PROTECTED] Subject: Re: Diary Field wierdness In-Reply-To: A[EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii What about Ctl-E followed by Ctl-U (set defaults)? Think that would work? Thanks, Ron Tools Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Thursday, March 15, 2007 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field wierdness I see the same issue with WUT 7.0.01 patch 001 against our 6.0.1 patch 1351 server (Solaris 9, Oracle 9iR2). I entered a ticket with Remedy support just now, and referenced Ian's case. The only thing I'll add is that choosing Edit - Clear All (Ctl + E) does clear the old diary entry. That might be undesirable, though, since that erases default field values - -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? (U)
Hours of Operation: Local Business Hours 12 hours x 5 days (Excludes published holidays) Initial Response Goals: S1 = 1 Business Hour S2 = 4 Business Hours S3 = 8 Business Hours S4 = 12 Business Hours Always check the status of your tickets. If it gets slipped into pending, it will sit there outside their sla coverage. Axton Grams On 3/16/07, Opela, Gary L Contr OC-ALC/ITMA [EMAIL PROTECTED] wrote: Fast Track.. Does that mean 1 week response time? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Friday, March 16, 2007 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Whats your support level? Fast Track? Continuous? Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Friday, March 16, 2007 2:58 PM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) Wow, still no response. I wonder what would happen if our helpdesk people had this response time? Four days and I've not even had them suggest anything! -Original Message- From: Opela, Gary L Contr OC-ALC/ITMA Sent: Thursday, March 15, 2007 2:06 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Who's in charge of support at BMC? (U) The following is strictly my opinion and they do not reflect the feelings of my employer Okay, I agree that the top level support is great and all, but they should at least hold to their level of support for which we're paying. Example: I opened a ticket with Remedy on Tuesday Morning at 9:37 AM regarding some database connectivity issues I've been having (See thread entitled MS SQL Linked Server error for full information). They did not respond until the next day. I got to work on Wednesday at 7:00 and there was an email from them asking for, guess what, log files. Note that in my original emails, I had pasted the errors I was seeing, so they would not have anything to find in the log files. Additionally, in my original email, I had stated that this was affecting my entire user base. So, I sent them the files at 7:37AM on Wednesday. I wait all day, nothing.. I get to work this morning, and still nothing! I emailed them back and said their response time was not acceptable and asked that they elevate the priority of the ticket. That was at 7:47 AM this morning. They still have yet to respond. So, now I'm 4 days into the issue, and it's 2.5 days since I opened the ticket, and where am I? My users still cannot use a core functionality of their application! Now, granted, the issue may or may not be with remedy, but remedy is the only thing that is being affected. I can use all of the functionality directly within SQL Server Enterprise Manager and Query tool, but only remedy is experiencing issues. I pay for support, I expect to get support, not a generic canned response asking me for data which I've already provided just so they can put me on the ignore list! David, I hope you read this and take it to heart. You have a large customer base that is not happy. I hope you guys realize that due to your less than acceptable level of support, you are going to lose customers. There are other products out there that, while they may not be as good as remedy, have good enough support to make it worth it! Remedy, although it is great, is of no use to me if I cannot get it to work! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Mid-Tier Patch 21 Crashing New Atlanta / Apache 2.0?
Just a question.. does /usr/local/apache2/htdocs/arsys actually exsist.. is it mapped in the serverletexec ? correctly ? does servername/arsys/home work ? I would check the docs for the Manual configuration of the ServerletExec. Make sure all lines up, and permissions are correct. hope that helps some.. Have a great weekend. On 3/16/07, Jack Samson [EMAIL PROTECTED] wrote: Hi All, AR Version 6.03 Patch 21 AR Email 6.03 Patch 21 Mid-Tier 6.03 Patch 21 We are running Solaris 9, Apache 2, New Atlanta Servlet Engine 5.0. I am wondering if anyone can shed some light on what this means or if you have seen this error. We upgraded to Mid-Tier patch 21 last week and the Mid-Tier or Servlet Engine have been more or less crashing. It appears in the Apache logs that the Mid-Tier or something is sending a bad piece of code and killing the connection. [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:09 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:10 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:10 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:25 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:25 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:35 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:35 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:52 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:52 2007] [error] [client xxx.xxx.91.94] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:52 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:52 2007] [error] [client xxx.xxx.91.94] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:54 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:54 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:54 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:54 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:56 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:56 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:56 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:56 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:30:04 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:30:04 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:47:40 2007] [notice] child pid 1515 exit signal Segmentation fault (11) [Fri Mar 16 09:47:40 2007] [notice] child pid 1555 exit signal Segmentation fault (11) [Fri Mar 16 09:47:41 2007] [notice] child pid 1388 exit signal Segmentation fault (11) [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.63.211] :|\xf1| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.207] Received unknown command from ServletExec:|\xf1| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.206] Received unknown command from ServletExec:|\xf1| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.252] Received unknown command from ServletExec:|\xf1|, referer: https:// rem/arsys/forms/rem/%2BCOMP%3ADashboards/Dashboards Regards, Jackson _ Live Search Maps – find all the local information you need, right when you need it. http://maps.live.com/?icid=hmtag2FORM=MGAC01 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or
Re: Mid-Tier Patch 21 Crashing New Atlanta / Apache 2.0?
Hi Patrick, No the /usr/local/apache2/htdocs/arsys does not exist. Everything works and in the middle of the day the mid-tier stops responding. I noticed that the New Atlanta hot fix was not added to the server. I wonder if this could be the issue. Thanks From: patrick zandi [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Patch 21 Crashing New Atlanta / Apache 2.0? Date: Fri, 16 Mar 2007 17:58:22 -0400 Just a question.. does /usr/local/apache2/htdocs/arsys actually exsist.. is it mapped in the serverletexec ? correctly ? does servername/arsys/home work ? I would check the docs for the Manual configuration of the ServerletExec. Make sure all lines up, and permissions are correct. hope that helps some.. Have a great weekend. On 3/16/07, Jack Samson [EMAIL PROTECTED] wrote: Hi All, AR Version 6.03 Patch 21 AR Email 6.03 Patch 21 Mid-Tier 6.03 Patch 21 We are running Solaris 9, Apache 2, New Atlanta Servlet Engine 5.0. I am wondering if anyone can shed some light on what this means or if you have seen this error. We upgraded to Mid-Tier patch 21 last week and the Mid-Tier or Servlet Engine have been more or less crashing. It appears in the Apache logs that the Mid-Tier or something is sending a bad piece of code and killing the connection. [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:09 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:09 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:10 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:10 2007] [error] [client xxx.xxx.177.209] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:25 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:25 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:35 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:35 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:52 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:52 2007] [error] [client xxx.xxx.91.94] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:52 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:52 2007] [error] [client xxx.xxx.91.94] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:54 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:54 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:54 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:54 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:56 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:56 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:29:56 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:29:56 2007] [error] [client xxx.xxx.22.187] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:30:04 2007] [error] Failed to connect to ServletExec. [Fri Mar 16 09:30:04 2007] [error] [client xxx.xxx.177.105] File does not exist: /usr/local/apache2/htdocs/arsys [Fri Mar 16 09:47:40 2007] [notice] child pid 1515 exit signal Segmentation fault (11) [Fri Mar 16 09:47:40 2007] [notice] child pid 1555 exit signal Segmentation fault (11) [Fri Mar 16 09:47:41 2007] [notice] child pid 1388 exit signal Segmentation fault (11) [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|\x07| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.63.211] :|\xf1| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.207] Received unknown command from ServletExec:|\xf1| [Fri Mar 16 09:48:33 2007] [error] Received unknown command from ServletExec|x| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.206] Received unknown command from ServletExec:|\xf1| [Fri Mar 16 09:48:33 2007] [error] [client xxx.xxx.22.252] Received unknown command from ServletExec:|\xf1|, referer: https:// rem/arsys/forms/rem/%2BCOMP%3ADashboards/Dashboards Regards, Jackson
Wanted - ARS Developers for the University of Washington's SOMAS projects. Req id: 30672
Experienced Remedy ARS Developers needed for custom application project at the University of Washington School of Medicine. Candidate Profile: You've developed in Remedy long enough to know the power and potential to build web applications quickly. You've worked with the standard systems like Help Desk, and ITSM, but might rather be building unique application solutions for serious business needs. You may be the Remedy Guru for your organization, or a consultant that is ready for a long-term environment. The Project: Architecting, designing, developing and deploying a suite of administrative systems to replace an ageing legacy database. Working with our existing Remedy programmers, Strategic Partners, and Program Manager you will be responsible for working in all phases of the SDLC to deliver quality real-world enterprise applications. Technical Skills: The Sr. Remedy Developer will know the Action Request System (ARS) inside out. You will have knowledge of agile methods in the software development life cycle (Scrum is a PLUS!), and how to intelligently apply it to Remedy development. Using the latest version of BMC/Remedy ARS, AR-Migrator, Visual Source Safe, and other utilities you will participate in virtually every aspect of building software. In addition to being a Remedy Guru, you should have solid experience with Microsoft technologies such as Windows Server, IIS, and MS-SQL. You should also have experience writing Crystal reports. Experience: You will have worked on project teams with other Remedy developers which have produced excellent business solutions. You have gained an understanding of team dynamics and how to participate in an aggressive development initiative with passion, enthusiasm, and solid results. 2+ years development experience with Remedy, 2+ years experience with MS-SQL, IIS, Crystal Reports, Windows Server technologies, and some experience implementing cross-platform system integrations is desired. ABOUT US: The UW School of Medicine is regarded as the best primary-care training school in the United States, and is the nation's top public medical school in federal research funding, and the third overall, after Harvard Medical School and the University of Pennsylvania School of Medicine. The UW School of Medicine is part of the larger UW Medicine organization, which also includes the UW Medical Center, Harborview, and UW Physicians Network. The UW Medical Center is ranked 9th out of more than 1,000 major medical centers by U.S. News World Report and was the first hospital in the country to achieve Magnet Hospital certification, the highest honor awarded by the American Nurses Credentialing Center. To apply, follow this link!https://uwhires.admin.washington.edu/ENG/candidates/default.cfm?szCategory=JobProfileszOrderID=30672szlocationID=88 Warren R. Baltimore II Sr. Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Freeing licenses
Thank you for the tips, suggestions and Definition files. However... I have not been able to get this to work as an AL on Window Close through the Mid-Tier (Servlet 5.0.13, Java 1.4.2_13) 6.03 Patch 20. I am using the Form Remedy Support, AL Run Process - PERFORM-ACTION-EXIT-APP Basically I copied the DEF file you supplied and manually entered the Buttons and AL with a common form. Then I moved the AL to the above information duplicating the Logout button from the form in the Remedy Support. I confirmed the Logout Button AL in the Remedy Support form does the same Run Process - PERFORM-ACTION-EXIT-APP. I think the Mid-Tier / Internet Explorer (IE) does not provide the feedback in the Mid-Tier before the IE actually closes. I am beginning to think I should use the Interval AL. But I am not sure what the Interval means? Could it (as I hope, but doubt) mean the interval when there is no activity by the user? Basically, if there is no activity by my user with the interval in 600 seconds, I want them to get logged out... right? (The trick) If there is activity (how do I monitor this) can I stop this interval? Perhaps I should use (the one I don't know anything about) are escalations? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, March 13, 2007 7:31 PM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Not if you explicitly end the session, it is supposed to be released immediately. Think of closing your user tool, that releases a floating license; why should the same not apply to the mid-tier. The logout servlet is supposed to do the same, but it doesn't some of the time. In all honesty, closing the browser should release the token, the same as the user tool does. It should just be built into the mid-tier. A lost session (i.e., logout or close browser) should release the license immediately (no exceptions), to stay true to the nature of the licenses as they are managed when using the user tool. In all honesty, I think that until the mid-tier behaves in that way, it is defective. Axton Grams On 3/13/07, Rocky Rockwell [EMAIL PROTECTED] wrote: The last I heard license assigned to a user will stay with the user for a minimum of 1 hour (configured in the admin tool). This is the least about of time you can set. *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Wheeler, Dylan wrote: ** Hi List, So I'm running into a problem with my licenses. We don't quite have enough so I've been playing around trying to get the licenses freed up when I can. I'm finding that the licenses on my server are sticking no matter what though and I'm not sure what's keeping them there. If I open IE and login then click the logout button on the Home Page it should release the license right? The license is still showing as taken 15 minutes later in my admin tool. I created an AL and put in the PERFORM-ACTION-EXIT-APP command, execute on window close and left the run if open, permissions are set to public. Closing the Home Page in the user tool will close out the application, but the license is still active. Closing the window on the mid tier will leave the license active. Anyone run into this or have a clue what could be causing it? ARS/Mid Tier 6.3 Patch 21 IIS on Windows 2003 *-* *Dylan Wheeler* *Production Control Analyst Principal* *IT Operations* *Downey Savings Loan Association, F.A. * *Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Freeing licenses
It's probably not a problem with it firing before the browser closes; but instead is a problem that the run process and logoutservlet just flat out don't work a lot of the time (6.3-7.0.1): http://arswiki.org/bugs/show_bug.cgi?id=10 Axton Grams On 3/16/07, ARSList [EMAIL PROTECTED] wrote: Thank you for the tips, suggestions and Definition files. However... I have not been able to get this to work as an AL on Window Close through the Mid-Tier (Servlet 5.0.13, Java 1.4.2_13) 6.03 Patch 20. I am using the Form Remedy Support, AL Run Process - PERFORM-ACTION-EXIT-APP Basically I copied the DEF file you supplied and manually entered the Buttons and AL with a common form. Then I moved the AL to the above information duplicating the Logout button from the form in the Remedy Support. I confirmed the Logout Button AL in the Remedy Support form does the same Run Process - PERFORM-ACTION-EXIT-APP. I think the Mid-Tier / Internet Explorer (IE) does not provide the feedback in the Mid-Tier before the IE actually closes. I am beginning to think I should use the Interval AL. But I am not sure what the Interval means? Could it (as I hope, but doubt) mean the interval when there is no activity by the user? Basically, if there is no activity by my user with the interval in 600 seconds, I want them to get logged out... right? (The trick) If there is activity (how do I monitor this) can I stop this interval? Perhaps I should use (the one I don't know anything about) are escalations? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, March 13, 2007 7:31 PM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Not if you explicitly end the session, it is supposed to be released immediately. Think of closing your user tool, that releases a floating license; why should the same not apply to the mid-tier. The logout servlet is supposed to do the same, but it doesn't some of the time. In all honesty, closing the browser should release the token, the same as the user tool does. It should just be built into the mid-tier. A lost session (i.e., logout or close browser) should release the license immediately (no exceptions), to stay true to the nature of the licenses as they are managed when using the user tool. In all honesty, I think that until the mid-tier behaves in that way, it is defective. Axton Grams On 3/13/07, Rocky Rockwell [EMAIL PROTECTED] wrote: The last I heard license assigned to a user will stay with the user for a minimum of 1 hour (configured in the admin tool). This is the least about of time you can set. *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Wheeler, Dylan wrote: ** Hi List, So I'm running into a problem with my licenses. We don't quite have enough so I've been playing around trying to get the licenses freed up when I can. I'm finding that the licenses on my server are sticking no matter what though and I'm not sure what's keeping them there. If I open IE and login then click the logout button on the Home Page it should release the license right? The license is still showing as taken 15 minutes later in my admin tool. I created an AL and put in the PERFORM-ACTION-EXIT-APP command, execute on window close and left the run if open, permissions are set to public. Closing the Home Page in the user tool will close out the application, but the license is still active. Closing the window on the mid tier will leave the license active. Anyone run into this or have a clue what could be causing it? ARS/Mid Tier 6.3 Patch 21 IIS on Windows 2003 *-* *Dylan Wheeler* *Production Control Analyst Principal* *IT Operations* *Downey Savings Loan Association, F.A. * *Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Web Service Plug in loading?
Den, Just a guess but The ARS server might be treating that path as an absolute path instead of a relative path. I would suggest that you put the *.so files into the same dir as the arserverd and drop the path portion of the plugin line in the ar.conf file. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 3/16/07, Den Fong [EMAIL PROTECTED] wrote: ** Okay Trying to setup a webservice here and am getting an error 8755 plug in not loaded. ARSYS.ARF.WEBSERVICE I am sure we loaded the plugin. In the ar.conf file we have. plugin :/.../arsystem/bin/libwebservice.so What else was there? If it's not installed how do I get it installed seperatly without upgrading the system again? ARS 6.3 patch 20 Thanks Den ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Monitoring Remedy Servers and Services
I also have Nagios monitoring the server process/email engine/oracle separately. If I had the script Kyle wrote to login to the page, I would use it. The problem I always run into with midtier though is the servletexec seems to hang. The service is running but if I kill java.exe process and restart the servletexec service, everything comes back up. So far, the hitting that login page in Nagios is catching that. Kelly From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Friday, March 16, 2007 9:10 AM ** Kelly, the risk of not really logging in to the Remedy mid-tier, only opening the Login form on the mid-tier, is that you would not notice if the AR Server itself would stop. If the arserverd process dies but the mid-tier is still running, you would see the login page without a problem. You'd have to login to find out whether or not the arserver is still responding. Logging in with an account and a non-matching password, as mentioned earlier, generates an error message: but (at least using mid-tier v7/Tomcat) this would be the ARERR [9388] Authentication Failed message. This message is the same as the message you would get when the arserverd process is not running, so that is not a very good check imo... -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 3/15/07, Hundley, Kelly G. [EMAIL PROTECTED] wrote: ** We just switched over to Nagios as well. I don't have it logging in and out of the Midtier but I just have it hit the login page. If it is down, it pages. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, March 15, 2007 9:05 AM Chris, we actually use Nagios as well, if you don't mind could you send me the script off line. Everyone thanks for all the suggestions. Kyle Perkins, Chris wrote: We use Nagios to perform Solaris service checks (ping, Disk Space, Work Load, etc) and I wrote a plugin for Nagios, a shell script that uses cURL to log in and out of the Midtier. I'd be happy to share it if there is a call for it. Christopher Perkins Assoc. Systems Engineer Infrastructure Operations Millennium Pharmaceuticals, Inc. 40 Landsdowne St Cambridge, MA 02139 617.444.1662 www.millennium.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 4:21 PM Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 2003 Server SP2 - ARS
Hi All, We are running Midtier 7.0.1, IIS 6.0 with New Atlanta 5.0, ARS version 6.3 on MS SQL 2000 SP3 syde-by-syde with MS SQL 2005 SP2. Regards, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, March 15, 2007 9:07 PM To: arslist@ARSLIST.ORG Subject: Re: 2003 Server SP2 - ARS ** Awesome What about mid-tier and IIS / newatlanta.. that is what I am wondering.. now On 3/15/07, Hundley, Kelly G. [EMAIL PROTECTED] wrote: ** I just installed today on my development server this morning. Everything I've tested so far has shown no problems. My Remedy environment is: Oracle 9.2.0.8 http://9.2.0.8/ ARS 6.0.3 patch 21 HD 5.6 AM 5.6 I don't, however, have midtier or email on my development box yet as I just rebuilt it last week and haven't installed those pieces yet. Kelly G. Hundley Systems Administrator Information Systems Wake Forest University From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Thursday, March 15, 2007 12:22 PM To: arslist@ARSLIST.ORG Subject: 2003 Server SP2 - ARS ** Anyone tested this yet ? -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are attachment: image002.jpg -- *DISCLAIMER* The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *END OF DISCLAIMER* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: OT:Friday Humor
8) I thought the Australian was going to mention something about his watch not making the DST switch. On 3/16/07, Gidd Calden [EMAIL PROTECTED] wrote: ** Once there was an Irish man an Englishman and an Australian who decided to have a competition.While on top of the hill each man had to chuck his watch in the air, then run down the hill and catch it before it hit the ground. So the Irishman chucked his watch in the air, ran down the hill and SPLAT the watch hit the ground. Then the Englishman chucked his watch in the air, ran down the hill and SPLAT the watch hit the ground. Next was the Australian who chucked his watch in the air, ran down the hill, went and had a beer, did the shopping, came back and caught his watch. How did you do that? asked the Irishman. The Australian replied My watch is 1 hour slow ! A man meets a genie. The genie tells him he can have whatever he wants, provided that his mother-in-law gets double. The man thinks for a moment and then says, OK, give me a million dollars and beat me half to death. A small boy was lost, so he went up to a policeman and said, I've lost my dad! The copper said, What's he like? The little boy replied, Beer and women! Whether you are a student looking for that first time or summer job or a long time veteran looking for a change of pace, this JOB SEARCH JARGON should help you get on your way... COMPETITIVE SALARY: We remain competitive by paying less than our competitors. FLEXIBLE HOURS: Work 55 hours; get paid for 37.5. GOOD COMMUNICATION SKILLS: Management communicates, you listen, figure out what they want you to do. ABILITY TO HANDLE A HEAVY WORKLOAD: You whine, you're fired. CAREER-MINDED: We expect that you will want to flip hamburgers until you are 70. SELF-MOTIVATED: Management won't answer questions SOME OVERTIME REQUIRED: Some time each night and some time each weekend DUTIES WILL VARY: Anyone in the office can boss you around. COMPETITIVE ENVIRONMENT: We have a lot of turnover. SALES POSITION REQUIRING MOTIVATED SELF-STARTER: We're not going to supply you with leads; there's no base salary; you'll wait 30 days for your first commission check. CASUAL WORK ATMOSPHERE: We don't pay enough to expect that you'll dress up; well, a couple of the real daring guys wear earrings. SOME PUBLIC RELATIONS REQUIRED: If we're in trouble, you'll go on TV and get us out of it. SEEKING CANDIDATES WITH A WIDE VARIETY OF EXPERIENCE: You'll need it to replace three people who just left. PROBLEM-SOLVING SKILLS A MUST: You're walking into a company in perpetual chaos. __20060125___This posting was submitted with HTML in it___ -- -al ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Freeing licenses
Hi All Basically, if there is no activity by my user with the interval in 600 seconds ... The answer is: there is no way to free a floating license in less than 3600 seconds. To overcome this you have to define an AL that runs on Window Close with action Run Process - PERFORM-ACTION-EXIT-APP This behavior applies only to BROWSER. Regards, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Saturday, March 17, 2007 12:49 AM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Thank you for the tips, suggestions and Definition files. However... I have not been able to get this to work as an AL on Window Close through the Mid-Tier (Servlet 5.0.13, Java 1.4.2_13) 6.03 Patch 20. I am using the Form Remedy Support, AL Run Process - PERFORM-ACTION-EXIT-APP Basically I copied the DEF file you supplied and manually entered the Buttons and AL with a common form. Then I moved the AL to the above information duplicating the Logout button from the form in the Remedy Support. I confirmed the Logout Button AL in the Remedy Support form does the same Run Process - PERFORM-ACTION-EXIT-APP. I think the Mid-Tier / Internet Explorer (IE) does not provide the feedback in the Mid-Tier before the IE actually closes. I am beginning to think I should use the Interval AL. But I am not sure what the Interval means? Could it (as I hope, but doubt) mean the interval when there is no activity by the user? Basically, if there is no activity by my user with the interval in 600 seconds, I want them to get logged out... right? (The trick) If there is activity (how do I monitor this) can I stop this interval? Perhaps I should use (the one I don't know anything about) are escalations? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, March 13, 2007 7:31 PM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Not if you explicitly end the session, it is supposed to be released immediately. Think of closing your user tool, that releases a floating license; why should the same not apply to the mid-tier. The logout servlet is supposed to do the same, but it doesn't some of the time. In all honesty, closing the browser should release the token, the same as the user tool does. It should just be built into the mid-tier. A lost session (i.e., logout or close browser) should release the license immediately (no exceptions), to stay true to the nature of the licenses as they are managed when using the user tool. In all honesty, I think that until the mid-tier behaves in that way, it is defective. Axton Grams On 3/13/07, Rocky Rockwell [EMAIL PROTECTED] wrote: The last I heard license assigned to a user will stay with the user for a minimum of 1 hour (configured in the admin tool). This is the least about of time you can set. *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Wheeler, Dylan wrote: ** Hi List, So I'm running into a problem with my licenses. We don't quite have enough so I've been playing around trying to get the licenses freed up when I can. I'm finding that the licenses on my server are sticking no matter what though and I'm not sure what's keeping them there. If I open IE and login then click the logout button on the Home Page it should release the license right? The license is still showing as taken 15 minutes later in my admin tool. I created an AL and put in the PERFORM-ACTION-EXIT-APP command, execute on window close and left the run if open, permissions are set to public. Closing the Home Page in the user tool will close out the application, but the license is still active. Closing the window on the mid tier will leave the license active. Anyone run into this or have a clue what could be causing it? ARS/Mid Tier 6.3 Patch 21 IIS on Windows 2003 *-* *Dylan Wheeler* *Production Control Analyst Principal* *IT Operations* *Downey Savings Loan Association, F.A. * *Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete
Re: Freeing licenses
Daniel, That only works some of the times. Depends on the browser you use and the situation, which really isn't a satisfactory solution. ARSList guy, I don't think an escalation will help you out there though. In it's basics, think of an escalation as a timed filter. You need something user side not server side. Dylan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of CONDREA, Daniel Sent: Friday, March 16, 2007 9:48 PM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Hi All Basically, if there is no activity by my user with the interval in 600 seconds ... The answer is: there is no way to free a floating license in less than 3600 seconds. To overcome this you have to define an AL that runs on Window Close with action Run Process - PERFORM-ACTION-EXIT-APP This behavior applies only to BROWSER. Regards, Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Saturday, March 17, 2007 12:49 AM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Thank you for the tips, suggestions and Definition files. However... I have not been able to get this to work as an AL on Window Close through the Mid-Tier (Servlet 5.0.13, Java 1.4.2_13) 6.03 Patch 20. I am using the Form Remedy Support, AL Run Process - PERFORM-ACTION-EXIT-APP Basically I copied the DEF file you supplied and manually entered the Buttons and AL with a common form. Then I moved the AL to the above information duplicating the Logout button from the form in the Remedy Support. I confirmed the Logout Button AL in the Remedy Support form does the same Run Process - PERFORM-ACTION-EXIT-APP. I think the Mid-Tier / Internet Explorer (IE) does not provide the feedback in the Mid-Tier before the IE actually closes. I am beginning to think I should use the Interval AL. But I am not sure what the Interval means? Could it (as I hope, but doubt) mean the interval when there is no activity by the user? Basically, if there is no activity by my user with the interval in 600 seconds, I want them to get logged out... right? (The trick) If there is activity (how do I monitor this) can I stop this interval? Perhaps I should use (the one I don't know anything about) are escalations? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, March 13, 2007 7:31 PM To: arslist@ARSLIST.ORG Subject: Re: Freeing licenses Not if you explicitly end the session, it is supposed to be released immediately. Think of closing your user tool, that releases a floating license; why should the same not apply to the mid-tier. The logout servlet is supposed to do the same, but it doesn't some of the time. In all honesty, closing the browser should release the token, the same as the user tool does. It should just be built into the mid-tier. A lost session (i.e., logout or close browser) should release the license immediately (no exceptions), to stay true to the nature of the licenses as they are managed when using the user tool. In all honesty, I think that until the mid-tier behaves in that way, it is defective. Axton Grams On 3/13/07, Rocky Rockwell [EMAIL PROTECTED] wrote: The last I heard license assigned to a user will stay with the user for a minimum of 1 hour (configured in the admin tool). This is the least about of time you can set. *Rocky* Rocky Rockwell eMA Team - Remedy Developer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-884-1263 Wheeler, Dylan wrote: ** Hi List, So I'm running into a problem with my licenses. We don't quite have enough so I've been playing around trying to get the licenses freed up when I can. I'm finding that the licenses on my server are sticking no matter what though and I'm not sure what's keeping them there. If I open IE and login then click the logout button on the Home Page it should release the license right? The license is still showing as taken 15 minutes later in my admin tool. I created an AL and put in the PERFORM-ACTION-EXIT-APP command, execute on window close and left the run if open, permissions are set to public. Closing the Home Page in the user tool will close out the application, but the license is still active. Closing the window on the mid tier will leave the license active. Anyone run into this or have a clue what could be causing it? ARS/Mid Tier 6.3 Patch 21 IIS on Windows 2003 *-* *Dylan Wheeler* *Production Control Analyst Principal* *IT Operations* *Downey Savings Loan Association, F.A. * *Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey
