Re: Slow user
Its a Pentium Dual Core system with 3 Ghz and 1 GB RAM. The OS is XP with service pack 2. On 7/6/07, Payne, George [EMAIL PROTECTED] wrote: ** Rakshit, What was the hardware and O/S for the machine where you were trying to use the 6.3 User Tool?? Gp George Payne Assistant Director, User Services Information Technology Services University of Texas at Austin 512.232.7513 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Rakshit Bhandary *Sent:* Friday, July 06, 2007 8:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Slow user ** I upgraded my user tool from 6.3 to 7.0 and it seems to have done the trick.. Now the user tool is Super fast :) Thanks all.. but i am still not sure what was wrong with the 6.3 version.. On 7/6/07, *Carey Matthew Black* [EMAIL PROTECTED] wrote: Rakshit, Start at the beginning. Start with diagnostics to find the problem. Login as an Admin user to the User tool. Tools--Options--Logging Turn on all the log options(Active Links, Macro, API, Database, and Filters) Set the Log File Path to the path and filename that you want to write the log to. Click ok. Log out/exit the User tool. Login as the same user above. After the Home page opens, Tools--Options--Logging and turn off all the logs. Pick through the file and see what is taking so long and if you see any errors. Also check the server's arerror.log file too. If the above approach yields nothing, then try turning on the server logs (API/DB/Filter) to try to isolate the right layer where the time is being consumed. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 7/6/07, Rakshit Bhandary [EMAIL PROTECTED] wrote: ** I cleared the user cache.. still no improvement.. And i just installed this server.. There are no workflows other than the ones which comes with the installation.. I had seen this problem earlier also with another server.. is there any configuration issue which can cause this problem??? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Take a break... Have a kitkat... __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Take a break... Have a kitkat... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: citrix and remedy
Hi Chris, In my previous workplace, i have seen Remedy user tool being made available through Citrix. The main reason for this seems to be that it negates the need for Remedy user tool to be installed at each desk. Rakshit. On 7/7/07, Chris Doble [EMAIL PROTECTED] wrote: ** Folks, Has anybody utilized Citrix for global service desks? If so, what was the reason for that configuration? Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ -- Take a break... Have a kitkat... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: citrix and remedy
Chris, You can deploy your remedy tools / server on a citrix farm. You need to have a citrix server that will reside in the same network as your application server and all Remedy tools will be installed on this citrix server. Access this server desktop via the citrix client and all process will be sent between the client / server on the same network and it reduces your network latency issues (citrix being a thin client) Satya On 7/9/07, Rakshit Bhandary [EMAIL PROTECTED] wrote: ** Hi Chris, In my previous workplace, i have seen Remedy user tool being made available through Citrix. The main reason for this seems to be that it negates the need for Remedy user tool to be installed at each desk. Rakshit. On 7/7/07, Chris Doble [EMAIL PROTECTED] wrote: ** Folks, Has anybody utilized Citrix for global service desks? If so, what was the reason for that configuration? Thank You, Chris Doble Mobile: 949-533-5346 __20060125___This posting was submitted with HTML in it___ -- Take a break... Have a kitkat... __20060125___This posting was submitted with HTML in it___ -- Thanks Regards Satya Gandhi Consultant - Remedy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Quickstart Standard Edition Datalink for BMC Remedy ITSM
All- Effective Technologies, a BMC Consulting and Tech Alliance partner, is pleased to announce the start of our open beta of the QuickStart Standard Edition Datalink for BMCT RemedyT ITSM v7.0 The QuickStart Datalink product is a bulk data load tool for populating ITSM foundation data. Designed for simplicity, users populate data in one of several MicrosoftT ExcelT spreadsheets, convert the data into csv file format, and easily upload the data into the Datalink pre-processing staging forms. Out-of-box Datalink workflow copies the data to the correct underlying ITSM foundation forms automatically. The QuickStart Standard Edition Datalink is a free to download and use. Effective Technologies offers 30-day and 90-day support packages for customers that need assistance using the tool. Please visit http://www.effect-tech.com/products2.html to download. Rick Chen Principal, Effective Technologies ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Sever version shows old version after patching.
Applied 7.0.2 patch 4 on our 7.0.01 patch 1 system. After this I looked in Server Information and saw that Server version still says 7.0.01 patch 1 Why? I believe I've missed something. Maybe upgrade of arserver.exe. But this does not come with 7.0.2 patch 4 (We are running on Windows 2003.) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Share SLA experience
Yes indeed, it's frustating creating hundred SLA with tight deadline. Can't imagine how frustate it will be with Cakrabinaya's SLA (He said thousand SLA!). Did you creating 150 SLA at once, I mean sequently adding 150 SLA? Or, rather wait for one SLA to be built succesfully(thorugh the SLA Action) then move to the next SLA ? IPBS On 7/6/07, Hromyak, Nicholas (DHCS-ITSD) [EMAIL PROTECTED] wrote: We have over 150 SLAs. When deploying, do you mean creating? If creating, I have found you need to wait for them to build before moving on to the next SLA. Rather frustrating when you need to get them done quickly. As for best practices, I would say whatever is most applicable and the more generic and better way of getting your users/groups to use the same SLAs the better. Good luck. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Issotyo P.B Sulistyo Sent: Tuesday, July 03, 2007 9:31 PM To: arslist@ARSLIST.ORG Subject: Re: Share SLA experience Hi Cakra, I had a nightmare when building/deploying around 100 SLA at once, since it is very slow. In one of my case, I had my server crashed with error Memory Allocation Error (Malloc) when building SLA. Same environment with your server. Did your server patched to version 20 ? ARSYS must be patched to Version 20 to avoid Malloc error. I wonder, is anybody ever deploy SLA more than 100 at once? IPBS On 6/18/07, cakrabinaya [EMAIL PROTECTED] wrote: Hi All, I'm newbie on Remedy Helpdesk and I need some information about SLA. Could you guys share your experience regarding to SLA deployment. I my self had deployed more than 500 item SLAs at once recently, and more than 1000 item SLAs totally in 1 month. I use Remedy 6.3 with w2k3 as the OS in compaq blade server with 4 processor and 4gb ram, The impact to our server of deploying those SLAs is very significant. It eating almost all the memory and processor resources, and also give application error status on Event Viewer. It needs one week to process all 500 items to built successfully. Does anyone know how many SLAs that securely deployed in one time max..? Does anyone ever deploy as many as I do..? Or even more..? And what is the best practice of designing SLA..? Is it per CTI or per Priority and Urgency..? TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Difference between Missed and Missed Goal: Remedy SLA 6
Hi Maus, When loading the SLA 6.0 it is important that you load all the patches for it. There are many workflow errors in the module OOTB. The next thing to be aware of is that the status Missed Goal is a status value added in version 6.0 (I cant recall it in 5.6 although I could be wrong). To me Missed Goal is the same as In Process but I have passed my SLA Due Date. Missed is the status given when the SLA has been completed and has Missed its SLA Due Date. Now having said this the most important thing is the Status of Missed Goal If you have your SLAs set up in groups and SLAs change if the priority changes you would expect the new SLA (created when you changed the priority) would inherit details from the current one and the current one would disappear. This does in fact happen and is what goes on in the filter guide SLA:Measurement:TakeOver. However if you look at the filter SLA:Measurement:TakeOver_Lookup you will see that the set fields if qualification is as follows. ( 'SLA_Main Group' = $SLA_Main Group$) AND ( 'Application_InstanceID' = $Application_InstanceID$) AND ( 'SLA_InstanceID' != $SLA_InstanceID$) AND (( 'MeasurementStatus' = In Process) OR ( 'MeasurementStatus' = Pending) OR ( 'MeasurementStatus' = Attached)) Thus it does not pick up data from an SLA with a measurement Status of Missed Goal. So if you change priority of a call and the current SLA on that call has this status you will end up with 2 slas running. The original which will never complete as the finish criteria has changed (priority is now different) and a second one which will finish, eventually, with a status of Missed or Met. However it will have started at the wrong date/time which will be based on the priority change rather than when the call was logged. Finally, the notification issues you are having could relate to a fault in the ownership take over where when it deletes the original SLA and its notifications (if there are any) it also deletes the new notifications as well leaving you with none. This is fixed in patch 1498. Brian Bishop _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mau Remedy Sent: 04 July 2007 02:59 To: arslist@ARSLIST.ORG Subject: Difference between Missed and Missed Goal: Remedy SLA 6 ** Hello friends Long time since last posting. Here´s an easy one: We´ve been stuck with Remedy SLA 6.0 fundamental concepts, trying to understand the difference between missed and missed goal, when monitoring attached SLAs in Helpdesk cases. SLAs are pretty straight forward, there are two different SLAs: Response and Resolution Time ... Term and Conditions include something like Impact=High and Priority=High, Goals include start measuring Response time when Status=Assigned and stop it when Status=WIP, in the other hand the second SLA goal starts measuring Resolution time when Status is WIP and stop it when it´s Resolved. Milestones include notifications to different users. Why is that two different helpdesk cases with the same data, sometimes show different SLA status, like Missed and sometimes Missed Goal, and sometimes we verify that milestones are not being met, notifications not sent. Please would you explain SLA status flow Thanks Maus __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Sever version shows old version after patching.
ARServer 7.0.1 patch 3 (email, midtier, arserver, etc) is available. Axton Grams On 7/9/07, Shellman, David [EMAIL PROTECTED] wrote: There is a difference between the application versions and the server versions. The latest server version that I'm aware of is 7.0.1 patch 2. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Mon Jul 09 03:59:32 2007 Subject: Sever version shows old version after patching. Applied 7.0.2 patch 4 on our 7.0.01 patch 1 system. After this I looked in Server Information and saw that Server version still says 7.0.01 patch 1 Why? I believe I've missed something. Maybe upgrade of arserver.exe. But this does not come with 7.0.2 patch 4 (We are running on Windows 2003.) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Sever version shows old version after patching.
Axton, Thanks for the update on the patch level. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, July 09, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: Sever version shows old version after patching. ARServer 7.0.1 patch 3 (email, midtier, arserver, etc) is available. Axton Grams On 7/9/07, Shellman, David [EMAIL PROTECTED] wrote: There is a difference between the application versions and the server versions. The latest server version that I'm aware of is 7.0.1 patch 2. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Mon Jul 09 03:59:32 2007 Subject: Sever version shows old version after patching. Applied 7.0.2 patch 4 on our 7.0.01 patch 1 system. After this I looked in Server Information and saw that Server version still says 7.0.01 patch 1 Why? I believe I've missed something. Maybe upgrade of arserver.exe. But this does not come with 7.0.2 patch 4 (We are running on Windows 2003.) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Allow external code execution from Outlook
Atul, We have Outlook 2003 SP2 (with all patches), and use a similar process. One of my emails is an HTML form sent by Remedy to managers to approve/deny requests for access to applications or servers. They select their choice and click the Submit button. The html form posts their selection to an ASP.Net application, which in turn, updates the Remedy ticket. The only thing I see different is that you call a JSP file and I call an ASPX file. I am not a Java developer (yet), but it seems that it shouldn't matter to Outlook. I know in Outlook 2007 Microsoft disabled the ability to post data from a submit button in an html form email...directly within Outlook. You can, however select the option to view the email in your browser, which allows you to post the form data from a submit button. Something to check: In Internet Explorer, Tools Internet Options Security Local Intranet click the Sites button. Are all boxes checked? Click the Advanced button. Is the server with the JSP file listed? Are you trying to Submit the response from the email Preview pane? It has been my experience that html forms that post do not work in the Preview pane, and I have to open the email first. Are you using IE 6 or IE 7? Are the results the same in both versions? Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra Sent: Saturday, July 07, 2007 9:16 AM To: arslist@ARSLIST.ORG Subject: Allow external code execution from Outlook Hi All, In our remedy implementation, we were sending a resolution email to the requester when their ticket was resolved. This email is an HTML form with a submit button that executes a JSP code on our server and updates the help desk status. The requester basically accept or reject the solution from the email without getting back to the Help Desk ticket. Now there is a new outlook patch (SR2 for Outlook 2003) where they can not execute the code i.e. nothing happens when they click the submit. I read up about this Outlook patch and it stops external code execution. But could not find a way to allow code execution from trusted sites (?) I know this is not a remedy question but am hoping someone on this list may have a clue. Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
Yes DUHHH! He is asking the location in the M-East. Peter Boock Integrated Application Support TELKOM SA. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 09 July 2007 15:39 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ~~ This e-mail and its contents are subject to the Telkom SA Limited e-mail legal notice available at http://www.telkom.co.za/TelkomEMailLegalNotice.PDF ~~ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
I suspect he is asking for that to be narrowed down a bit, or am I confused that that is a region not a specific spot/country? According to wikipedia: One widely used definition of the Middle East is that of the airline industry, maintained by the IATA standards organization. This definition - as of early 2007 - includes Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Palestinian territories, Oman, Qatar, Saudi Arabia, Somalia, Sudan, Syrian Arab Republic, United Arab Emirates, Pakistan and Yemen.[10] This definition is used in world-wide airfare and tax calculations for passengers and cargo. I was going to ask for that myself(not that I am looking for work at this moment): some spots I might be comfortable, others I might be used for target practice. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: July 9, 2007 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
Good one! I'm sure that helped Shibu a lot:-) Runar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 9. juli 2007 15:39 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
I figured it might help...because saying 'Middle East' is like saying 'North America' or 'Europe'...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Monday, July 09, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Good one! I'm sure that helped Shibu a lot:-) Runar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 9. juli 2007 15:39 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARERR 623 AREA LDAP problem
Good morning list! Pardon my ignorance but I cannot figure this one out. All of the users that I have authenticating off our Active Directory cannot log in this morning (all of a sudden, was working Friday). Exchange and domain computer logins work fine on AD so it does not seem to be directly tied to AD. I have restarted the box and commented out the external authentication line in the ar.cfg file and restarted the services. Didn't work. I cannot find an error log that i can use but I don't know where to start to look. I am running ARS 6.3, Helpdesk 5.6 on a Windows Server 2003 box. Oracle back end. The Windows firewall is off. Thanks, Brad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Sever version shows old version after patching.
Thanks for your answers, now I now the difference... It was the 7.0.2 patch 4 for BMC Remedy Change Management we applied. Will check the 7.0.01 patch 3 for the server.. Thanks again. /Regards Johan On 9 Juli, 14:06, Shellman, David [EMAIL PROTECTED] wrote: Axton, Thanks for the update on the patch level. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, July 09, 2007 7:29 AM To: [EMAIL PROTECTED] Subject: Re: Sever version shows old version after patching. ARServer 7.0.1 patch 3 (email, midtier, arserver, etc) is available. Axton Grams On 7/9/07, Shellman, David [EMAIL PROTECTED] wrote: There is a difference between the application versions and the server versions. The latest server version that I'm aware of is 7.0.1 patch 2. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Sent: Mon Jul 09 03:59:32 2007 Subject: Sever version shows old version after patching. Applied 7.0.2 patch 4 on our 7.0.01 patch 1 system. After this I looked in Server Information and saw that Server version still says 7.0.01 patch 1 Why? I believe I've missed something. Maybe upgrade of arserver.exe. But this does not come with 7.0.2 patch 4 (We are running on Windows 2003.) ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Dölj citerad text - - Visa citerad text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR 623 AREA LDAP problem
And you're certain you're using AREA and not Cross Ref Blank Password? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Monday, July 09, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: ARERR 623 AREA LDAP problem Good morning list! Pardon my ignorance but I cannot figure this one out. All of the users that I have authenticating off our Active Directory cannot log in this morning (all of a sudden, was working Friday). Exchange and domain computer logins work fine on AD so it does not seem to be directly tied to AD. I have restarted the box and commented out the external authentication line in the ar.cfg file and restarted the services. Didn't work. I cannot find an error log that i can use but I don't know where to start to look. I am running ARS 6.3, Helpdesk 5.6 on a Windows Server 2003 box. Oracle back end. The Windows firewall is off. Thanks, Brad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: aruser crash
Hi Dipti, this is really hard to say; you will have to run the logging to gain more insights. I guess you should start with the active link and filter logging from the usertool but most of the times this will not be sufficient because of the crashing of the usertool. Set the environment variable ARAPILOGGING=1 before starting the user tool, this will create two files you could use for debugging purposes. I guess you will have to log a ticket to your support partner, supply these files, the workflow, and supply the patch levels and OS details of your server and client. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 7/9/07, theeptii thamizharasu [EMAIL PROTECTED] wrote: ** Hi All I am working on ARS6.3. I have table with say 'n' records. On click of a button the record is removed from the table (i.e the record wont b shown in the table but the would exist). also i update some dairy fileds of the change. now when i do this the action is performed completely and then the aruser crashes. Can some one tell me as to why this is happening thanks dipti Send free SMS to your Friends on Mobile from your Yahoo! Messenger. Download Now! http://messenger.yahoo.com/download.php__20060125___This posting was submitted with HTML in it__ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR 623 AREA LDAP problem
Turn on the User and Plugin logs Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Monday, July 09, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: ARERR 623 AREA LDAP problem Good morning list! Pardon my ignorance but I cannot figure this one out. All of the users that I have authenticating off our Active Directory cannot log in this morning (all of a sudden, was working Friday). Exchange and domain computer logins work fine on AD so it does not seem to be directly tied to AD. I have restarted the box and commented out the external authentication line in the ar.cfg file and restarted the services. Didn't work. I cannot find an error log that i can use but I don't know where to start to look. I am running ARS 6.3, Helpdesk 5.6 on a Windows Server 2003 box. Oracle back end. The Windows firewall is off. Thanks, Brad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR 623 AREA LDAP problem
Hi Brad Please check if anyone has changed the password of the Distinguished Name in the ARDBC LDAP Configuration form regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, July 09, 2007 8:17 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 623 AREA LDAP problem Turn on the User and Plugin logs Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Monday, July 09, 2007 9:24 AM To: arslist@ARSLIST.ORG Subject: ARERR 623 AREA LDAP problem Good morning list! Pardon my ignorance but I cannot figure this one out. All of the users that I have authenticating off our Active Directory cannot log in this morning (all of a sudden, was working Friday). Exchange and domain computer logins work fine on AD so it does not seem to be directly tied to AD. I have restarted the box and commented out the external authentication line in the ar.cfg file and restarted the services. Didn't work. I cannot find an error log that i can use but I don't know where to start to look. I am running ARS 6.3, Helpdesk 5.6 on a Windows Server 2003 box. Oracle back end. The Windows firewall is off. Thanks, Brad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
LJ forgive them it is a Monday and the recognition of written sarcasm can be quite difficult on a Monday!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 09 July 2007 15:13 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East I figured it might help...because saying 'Middle East' is like saying 'North America' or 'Europe'...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Monday, July 09, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Good one! I'm sure that helped Shibu a lot:-) Runar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 9. juli 2007 15:39 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Help with Run-If Qualification
Hi all - ARS 5.1.2 Oracle Win2k3 Here's my problem ... I want to give an error message if a tech tries to reassign a ticket without the status being set to Assigned. Here's my Run-If qualification ... ( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != Assigned) This is not working. Thanks Rich CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and delete and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARERR 623 AREA LDAP problem
This might not be the same issue but just in case... Was Windows Server 2003 SP2 installed recently? Over the weekend SP2 of Windows Server 2003 was installed here. Afterwards this caused errors such as The operation could not be performed because the OLE DB provider 'SQLOLEDB' was unable to begin a distributed transaction and The ROLLBACK TRANSACTION request has no corresponding BEGIN TRANSACTION. SP2 changed the security settings of DTC which broke the SQL Linked Servers. Reconfiguring DTC fixed the issue. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Monday, July 09, 2007 10:24 AM To: arslist@ARSLIST.ORG Subject: ARERR 623 AREA LDAP problem Good morning list! Pardon my ignorance but I cannot figure this one out. All of the users that I have authenticating off our Active Directory cannot log in this morning (all of a sudden, was working Friday). Exchange and domain computer logins work fine on AD so it does not seem to be directly tied to AD. I have restarted the box and commented out the external authentication line in the ar.cfg file and restarted the services. Didn't work. I cannot find an error log that i can use but I don't know where to start to look. I am running ARS 6.3, Helpdesk 5.6 on a Windows Server 2003 box. Oracle back end. The Windows firewall is off. Thanks, Brad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
Maybe I should have used my sarcasm /sarcasm tags on my initial post -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Page Sent: Monday, July 09, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East LJ forgive them it is a Monday and the recognition of written sarcasm can be quite difficult on a Monday!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 09 July 2007 15:13 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East I figured it might help...because saying 'Middle East' is like saying 'North America' or 'Europe'...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Monday, July 09, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Good one! I'm sure that helped Shibu a lot:-) Runar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 9. juli 2007 15:39 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with Run-If Qualification
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_I Qualification: ( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != Assigned) If action, Message, Error. Jason Niu Remedy System Operation GETS - Enterprise Systems Management Email:[EMAIL PROTECTED] 135 W 50th Street, NYC,NY,10020 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rich Wallingford Sent: Monday, July 09, 2007 10:55 AM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Help with Run-If Qualification Hi all - ARS 5.1.2 Oracle Win2k3 Here's my problem ... I want to give an error message if a tech tries to reassign a ticket without the status being set to Assigned. Here's my Run-If qualification ... ( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != Assigned) This is not working. Thanks Rich CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and delete and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are - The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Job Opportunity for Remedy Developer - Middle East
Always on a Monday, sometimes on a Tuesday... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 09 July 2007 16:10 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Maybe I should have used my sarcasm /sarcasm tags on my initial post -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Page Sent: Monday, July 09, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East LJ forgive them it is a Monday and the recognition of written sarcasm can be quite difficult on a Monday!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 09 July 2007 15:13 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East I figured it might help...because saying 'Middle East' is like saying 'North America' or 'Europe'...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Runar Helle Sent: Monday, July 09, 2007 8:01 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Good one! I'm sure that helped Shibu a lot:-) Runar -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: 9. juli 2007 15:39 To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East It's for the Middle East of course -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shibu Samuel Sent: Monday, July 09, 2007 7:08 AM To: arslist@ARSLIST.ORG Subject: Re: Job Opportunity for Remedy Developer - Middle East Hi Prashant, Can you please confirm, this position is for which location? Thanks SS From: Action Request System discussion list(ARSList) on behalf of Prashant Patil Sent: Sun 08/07/2007 12:44 PM To: arslist@ARSLIST.ORG Subject: Job Opportunity for Remedy Developer - Middle East ** Job Description: Skilled (mid) Remedy Developers to join a large global enterprise - BMC elite partner in the Middle East. Must be able to excute projects from development, QA testing and deployment and support. Minimum Qualifications: --- 1+ years experience as a Remedy Developer preferably on a large scale. Experience with ARS/Mid-Tier version 7.x preferred, v. 6 would be the minimum. 24x7 coverage of the system. Extremely skilled at multi-tasking and working in a fast-paced environment. Proven experience developing and customizing Remedy ARS applications. Skilled with Crystal Reports. Excellent customer service and customer support background. Excellent troubleshooting skills. Strong written and verbal communication skills. Able to respond to frequent pressure to meet deadlines. Able to work effectively as part of a team and with minimal supervision. Experience with integrations is a plus. Experience with Remedy's Customer Support application is a plus. Please send resumes to [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 08/07/2007 18:32 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date:
LDAP
Hi Does anyone tell me the form/Location where in can add a Region/Location into the LDAP. We are facing some issue related to LDAP for particular region. User at this location are able to login into remedy by if i see their entries in the People Group Form their RSD for that region is not populating. Regards Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Escalation
Hi List, I'm trying to figure out how to calculate and populate an Escalate Time field based on Priority. I've created the Escalate Time field and I would like to perform a Set Field action to place a future time in the Escalate Time field when a user submits an incident and the status is less than In Progress and the Priority is Critical. I'll then create an Escalation that will trigger on the Escalate Time field if the time and date is greater than the Escalate Time. I'm currently using Remedy Service Desk 7 with IM patch 4. DB is Oracle 10.2. Windows 2003 Server. mjd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
CMDB's BMC_Person class: usage?
I've got years and years of ARS experience, but I'm a bit of a CMDB novice. Can anybody tell me the intended (or non-intended but useful) usage of the BMC_Person class in CMDB? In an ITSM 7.0 environment where we already are populating CTM:People, I'm not sure what benefits we get from populating the Person class. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with Run-If Qualification
Rich, If it is a requirement to set a ticket status Assigned when a user reassigns a ticket it would be better to make a filter that does just that. You can also throw in a message that says This ticket has been set to a Status of Assigned. Run If could be 'TR.Assigned_to' != $NULL$ AND 'TR.Assigned_to' != 'DB.Assigned_to' AND 'TR.Assigned_to' != $USER$ The first parameter should take care of changing the Assigned to and changing it back before the save, the second one checks for the change as compared to what is stored in the database and the third just keeps it from making the Status Assigned if you change the Assigned To to yourself. If I've missed any glaring situations, some, please correct this. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rich Wallingford Sent: Monday, July 09, 2007 10:55 AM To: arslist@ARSLIST.ORG Subject: Help with Run-If Qualification Hi all - ARS 5.1.2 Oracle Win2k3 Here's my problem ... I want to give an error message if a tech tries to reassign a ticket without the status being set to Assigned. Here's my Run-If qualification ... ( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != Assigned) This is not working. Thanks Rich CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and delete and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Quickstart Standard Edition Datalink for BMC Remedy ITSM
Is this particular utility intended to remain freeware after the beta, or will it then become a licensed and/or fee-based product? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Chen Sent: Monday, July 09, 2007 1:53 AM To: arslist@ARSLIST.ORG Subject: Quickstart Standard Edition Datalink for BMC Remedy ITSM ** All- Effective Technologies, a BMC Consulting and Tech Alliance partner, is pleased to announce the start of our open beta of the QuickStart Standard Edition Datalink for BMC(tm) Remedy(tm) ITSM v7.0 The QuickStart Datalink product is a bulk data load tool for populating ITSM foundation data. Designed for simplicity, users populate data in one of several Microsoft(tm) Excel(tm) spreadsheets, convert the data into csv file format, and easily upload the data into the Datalink pre-processing staging forms. Out-of-box Datalink workflow copies the data to the correct underlying ITSM foundation forms automatically. The QuickStart Standard Edition Datalink is a free to download and use. Effective Technologies offers 30-day and 90-day support packages for customers that need assistance using the tool. Please visit http://www.effect-tech.com/products2.html to download. Rick Chen Principal, Effective Technologies __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with Run-If Qualification
It's my understanding that a TR value only exists if it's != to the DB
value- it exists because it's different, so the qualification TR.field
!= $NULL$ is the same as TR.field != DB.field.
So ('TR.Assigned To' != $NULL$ AND 'Status' != Assigned) should work.
Also, sorry if this is obvious, but TR and DB values can onlu be checked
with filters, not Active links.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason
Sent: Monday, July 09, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with Run-If Qualification
( 'TR.MDS_IT_Assigned_to' !=DB.MDS_I
Qualification:
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND (
'MDS_IT_Status' != Assigned)
If action, Message, Error.
Jason Niu
Remedy System Operation
GETS - Enterprise Systems Management
Email:[EMAIL PROTECTED]
135 W 50th Street, NYC,NY,10020
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rich Wallingford
Sent: Monday, July 09, 2007 10:55 AM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Help with Run-If Qualification
Hi all -
ARS 5.1.2
Oracle
Win2k3
Here's my problem ...
I want to give an error message if a tech tries to reassign a ticket
without the status being set to Assigned. Here's my Run-If
qualification ...
( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' !=
'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != Assigned)
This is not working.
Thanks
Rich
CONFIDENTIALITY NOTICE: This communication, including any attachments,
may contain confidential information and is intended only for the
individual or entity to whom it is addressed. Any review,
dissemination, or copying of this communication by anyone other than the
intended recipient is strictly prohibited. If you are not the intended
recipient, please contact the sender by reply email and delete and
destroy all copies of the original message.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
the Answers Are
-
The information contained in this transmission may be privileged and
confidential and is intended only for the use of the person(s) named
above. If you are not the intended recipient, or an employee or agent
responsible
for delivering this message to the intended recipient, any review,
dissemination,
distribution or duplication of this communication is strictly
prohibited. If you are
not the intended recipient, please contact the sender immediately by
reply e-mail
and destroy all copies of the original message. Please note that we do
not accept
account orders and/or instructions by e-mail, and therefore will not be
responsible
for carrying out such orders and/or instructions. If you, as the
intended recipient
of this message, the purpose of which is to inform and update our
clients, prospects
and consultants of developments relating to our services and products,
would not
like to receive further e-mail correspondence from the sender, please
reply to the
sender indicating your wishes. In the U.S.: 1345 Avenue of the
Americas, New York,
NY 10105.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where
the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: Sever version shows old version after patching.
At the time of applying the patch you know that you are applying patch 4 but I am still cursious to know a sure shot method to check what is the patch level of ITSM application, some thing similar to Server Information? Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lunkwill Sent: Monday, July 09, 2007 07:58 PM To: arslist@ARSLIST.ORG Subject: Re: Sever version shows old version after patching. Thanks for your answers, now I now the difference... It was the 7.0.2 patch 4 for BMC Remedy Change Management we applied. Will check the 7.0.01 patch 3 for the server.. Thanks again. /Regards Johan On 9 Juli, 14:06, Shellman, David [EMAIL PROTECTED] wrote: Axton, Thanks for the update on the patch level. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, July 09, 2007 7:29 AM To: [EMAIL PROTECTED] Subject: Re: Sever version shows old version after patching. ARServer 7.0.1 patch 3 (email, midtier, arserver, etc) is available. Axton Grams On 7/9/07, Shellman, David [EMAIL PROTECTED] wrote: There is a difference between the application versions and the server versions. The latest server version that I'm aware of is 7.0.1 patch 2. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Sent: Mon Jul 09 03:59:32 2007 Subject: Sever version shows old version after patching. Applied 7.0.2 patch 4 on our 7.0.01 patch 1 system. After this I looked in Server Information and saw that Server version still says 7.0.01 patch 1 Why? I believe I've missed something. Maybe upgrade of arserver.exe. But this does not come with 7.0.2 patch 4 (We are running on Windows 2003.) __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org ARSlist:Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Dölj citerad text - - Visa citerad text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Help with Run-If Qualification
Not entirely true. If you only look at TR.field != DB.field then any time
the value doesn't change and the DB value isn't null that evaluates to true.
The original qualification of
( 'TR.field' != $NULL$ ) AND ( 'TR.field' != 'DB.field'
Is one of the proper ways to check if a field is changing. As long as you
are not looking for it changing to null
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris
Sent: Monday, July 09, 2007 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with Run-If Qualification
It's my understanding that a TR value only exists if it's != to the DB
value- it exists because it's different, so the qualification TR.field !=
$NULL$ is the same as TR.field != DB.field.
So ('TR.Assigned To' != $NULL$ AND 'Status' != Assigned) should work.
Also, sorry if this is obvious, but TR and DB values can onlu be checked
with filters, not Active links.
Chris
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason
Sent: Monday, July 09, 2007 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Help with Run-If Qualification
( 'TR.MDS_IT_Assigned_to' !=DB.MDS_I
Qualification:
( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status'
!= Assigned)
If action, Message, Error.
Jason Niu
Remedy System Operation
GETS - Enterprise Systems Management
Email:[EMAIL PROTECTED]
135 W 50th Street, NYC,NY,10020
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rich Wallingford
Sent: Monday, July 09, 2007 10:55 AM
To: arslist@ARSLIST.ORG
Subject: [ARSLIST] Help with Run-If Qualification
Hi all -
ARS 5.1.2
Oracle
Win2k3
Here's my problem ...
I want to give an error message if a tech tries to reassign a ticket without
the status being set to Assigned. Here's my Run-If qualification ...
( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' !=
'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != Assigned)
This is not working.
Thanks
Rich
CONFIDENTIALITY NOTICE: This communication, including any attachments, may
contain confidential information and is intended only for the individual or
entity to whom it is addressed. Any review, dissemination, or copying of
this communication by anyone other than the intended recipient is strictly
prohibited. If you are not the intended recipient, please contact the
sender by reply email and delete and destroy all copies of the original
message.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
-
The information contained in this transmission may be privileged and
confidential and is intended only for the use of the person(s) named above.
If you are not the intended recipient, or an employee or agent responsible
for delivering this message to the intended recipient, any review,
dissemination, distribution or duplication of this communication is strictly
prohibited. If you are not the intended recipient, please contact the sender
immediately by reply e-mail and destroy all copies of the original message.
Please note that we do not accept account orders and/or instructions by
e-mail, and therefore will not be responsible for carrying out such orders
and/or instructions. If you, as the intended recipient of this message, the
purpose of which is to inform and update our clients, prospects and
consultants of developments relating to our services and products, would not
like to receive further e-mail correspondence from the sender, please
reply to the sender indicating your wishes. In the U.S.: 1345 Avenue of
the Americas, New York, NY 10105.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
Re: Escalation
Well it sounds from your description like you already know how to do it. Create the hidden Escalate Time field and make that a Date/Time field. Create a filter that populates that field on Submit with $TIMESTAMP$ + whatever your escalation time is in seconds. I'm assuming here that that's a static time for all support groups in the system. The catch is that the escalation has to run fairly frequently...maybe every 15 minutes or so. The escalation's Run If should be something along the lines of, if $TIMESTAMP$ Escalate Time AND Priority = Critical AND Status Whatever the number for Critical is. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Monday, July 09, 2007 10:55 AM To: arslist@ARSLIST.ORG Subject: Escalation Hi List, I'm trying to figure out how to calculate and populate an Escalate Time field based on Priority. I've created the Escalate Time field and I would like to perform a Set Field action to place a future time in the Escalate Time field when a user submits an incident and the status is less than In Progress and the Priority is Critical. I'll then create an Escalation that will trigger on the Escalate Time field if the time and date is greater than the Escalate Time. I'm currently using Remedy Service Desk 7 with IM patch 4. DB is Oracle 10.2. Windows 2003 Server. mjd __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Sever version shows old version after patching.
You will have to root around in the SHARE:Application_Properties records to see the current patch levels. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi Sent: Monday, July 09, 2007 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Sever version shows old version after patching. At the time of applying the patch you know that you are applying patch 4 but I am still cursious to know a sure shot method to check what is the patch level of ITSM application, some thing similar to Server Information? Best Regards, Uday Joshi -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lunkwill Sent: Monday, July 09, 2007 07:58 PM To: arslist@ARSLIST.ORG Subject: Re: Sever version shows old version after patching. Thanks for your answers, now I now the difference... It was the 7.0.2 patch 4 for BMC Remedy Change Management we applied. Will check the 7.0.01 patch 3 for the server.. Thanks again. /Regards Johan On 9 Juli, 14:06, Shellman, David [EMAIL PROTECTED] wrote: Axton, Thanks for the update on the patch level. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, July 09, 2007 7:29 AM To: [EMAIL PROTECTED] Subject: Re: Sever version shows old version after patching. ARServer 7.0.1 patch 3 (email, midtier, arserver, etc) is available. Axton Grams On 7/9/07, Shellman, David [EMAIL PROTECTED] wrote: There is a difference between the application versions and the server versions. The latest server version that I'm aware of is 7.0.1 patch 2. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) [EMAIL PROTECTED] To: [EMAIL PROTECTED] [EMAIL PROTECTED] Sent: Mon Jul 09 03:59:32 2007 Subject: Sever version shows old version after patching. Applied 7.0.2 patch 4 on our 7.0.01 patch 1 system. After this I looked in Server Information and saw that Server version still says 7.0.01 patch 1 Why? I believe I've missed something. Maybe upgrade of arserver.exe. But this does not come with 7.0.2 patch 4 (We are running on Windows 2003.) __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org ARSlist:Where the Answers Are __ __ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:Where the Answers Are- Dölj citerad text - - Visa citerad text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SOLVED - Help with Run-If Qualification
Boy I feel like an idiot. It also helps if the filter is enabled. B-t-w, I did change my logic and am now simply setting it to assigned when the name changes, thanks John. Thanks everyone Rich Wallingford [EMAIL PROTECTED] 07/09/2007 9:55 AM Hi all - ARS 5.1.2 Oracle Win2k3 Here's my problem ... I want to give an error message if a tech tries to reassign a ticket without the status being set to Assigned. Here's my Run-If qualification ... ( 'TR.MDS_IT_Assigned_to' != $NULL$ ) AND ( 'TR.MDS_IT_Assigned_to' != 'DB.MDS_IT_Assigned_to') AND ( 'MDS_IT_Status' != Assigned) This is not working. Thanks Rich CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and delete and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to whom it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please contact the sender by reply email and delete and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Quickstart Standard Edition Datalink for BMC Remedy ITSM
** Christopher:The Standard Edition version is intended to remain free of charge after the beta. Is this particular utility intended to remain freeware after the beta, or will it then become a licensed and/or fee-based product? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Chen Sent: Monday, July 09, 2007 1:53 AM To: arslist@ARSLIST.ORG Subject: Quickstart Standard Edition Datalink for BMC Remedy ITSM ** All- Effective Technologies, a BMC Consulting and Tech Alliance partner, is pleased to announce the start of our open beta of the QuickStart Standard Edition Datalink for BMC(tm) Remedy(tm) ITSM v7.0 The QuickStart Datalink product is a bulk data load tool for populating ITSM foundation data. Designed for simplicity, users populate data in one of several Microsoft(tm) Excel(tm) spreadsheets, convert the data into csv file format, and easily upload the data into the Datalink pre-processing staging forms. Out-of-box Datalink workflow copies the data to the correct underlying ITSM foundation forms automatically. The QuickStart Standard Edition Datalink is a free to download and use. Effective Technologies offers 30-day and 90-day support packages for customers that need assistance using the tool. Please visit http://www.effect-tech.com/products2.html to download. Rick Chen Principal, Effective Technologies __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Rick Chen Effective Technologies [EMAIL PROTECTED] (w) 408-505-8307 __20060125___This posting was submitted with HTML in it___
Re: Escalation
Sorry for my ignorance but when it comes to calculations, I'm lost. You stated: Create a filter that populates that field on Submit with $TIMESTAMP$ + whatever your escalation time is in seconds Let's say the Incident was submitted at 9:00 a.m. and I wanted the Escalate Time field to be populated for 11:00 a.m. on the same day based on the Status being Critical (escalate in 2 hours), the Set Fields action would be $TIMESTAMP$ + ??? or $Reported Date$ + ???. I'm trying to figure out what the question marks would be...7200?? mjd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: July 9, 2007 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation ** Well it sounds from your description like you already know how to do it. Create the hidden Escalate Time field and make that a Date/Time field. Create a filter that populates that field on Submit with $TIMESTAMP$ + whatever your escalation time is in seconds. I'm assuming here that that's a static time for all support groups in the system. The catch is that the escalation has to run fairly frequently...maybe every 15 minutes or so. The escalation's Run If should be something along the lines of, if $TIMESTAMP$ Escalate Time AND Priority = Critical AND Status Whatever the number for Critical is. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Monday, July 09, 2007 10:55 AM To: arslist@ARSLIST.ORG Subject: Escalation Hi List, I'm trying to figure out how to calculate and populate an Escalate Time field based on Priority. I've created the Escalate Time field and I would like to perform a Set Field action to place a future time in the Escalate Time field when a user submits an incident and the status is less than In Progress and the Priority is Critical. I'll then create an Escalation that will trigger on the Escalate Time field if the time and date is greater than the Escalate Time. I'm currently using Remedy Service Desk 7 with IM patch 4. DB is Oracle 10.2. Windows 2003 Server. mjd __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Escalation
Yes-7200. 2 hours x 60 minutes x 60 seconds = 7200. So the filter should fire on submit and then populate the field in question with $TIMESTAMP$ + 7200. Effectively, then, the filter sets the criteria to be checked and the escalation comes along every fifteen minutes (or whatever time interval is satisfactory to you) and does the checking. If the suspense is broken, the escalation tattles. Norm From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Monday, July 09, 2007 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation Sorry for my ignorance but when it comes to calculations, I'm lost. You stated: Create a filter that populates that field on Submit with $TIMESTAMP$ + whatever your escalation time is in seconds Let's say the Incident was submitted at 9:00 a.m. and I wanted the Escalate Time field to be populated for 11:00 a.m. on the same day based on the Status being Critical (escalate in 2 hours), the Set Fields action would be $TIMESTAMP$ + ??? or $Reported Date$ + ???. I'm trying to figure out what the question marks would be...7200?? mjd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: July 9, 2007 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation ** Well it sounds from your description like you already know how to do it. Create the hidden Escalate Time field and make that a Date/Time field. Create a filter that populates that field on Submit with $TIMESTAMP$ + whatever your escalation time is in seconds. I'm assuming here that that's a static time for all support groups in the system. The catch is that the escalation has to run fairly frequently...maybe every 15 minutes or so. The escalation's Run If should be something along the lines of, if $TIMESTAMP$ Escalate Time AND Priority = Critical AND Status Whatever the number for Critical is. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Monday, July 09, 2007 10:55 AM To: arslist@ARSLIST.ORG Subject: Escalation Hi List, I'm trying to figure out how to calculate and populate an Escalate Time field based on Priority. I've created the Escalate Time field and I would like to perform a Set Field action to place a future time in the Escalate Time field when a user submits an incident and the status is less than In Progress and the Priority is Critical. I'll then create an Escalation that will trigger on the Escalate Time field if the time and date is greater than the Escalate Time. I'm currently using Remedy Service Desk 7 with IM patch 4. DB is Oracle 10.2. Windows 2003 Server. mjd __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Share SLA experience
I was doing about three at a time. I had to go back to each one in the Administration tab and confirm they were being built correctly. Later we had to make them over again for Change tickets! W2K3 SQL2k Separate servers Dual 3.1Ghz 2GB of ram on each server. Processor and network wasn't a factor, CPU wasn't being used much. It just took a while. I think Remedy has a built-in waiting period, a sort of pause, when creating the SLA/Filters/AL that it creates. I imagine this is so it won't bring down the system. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Issotyo P.B Sulistyo Sent: Monday, July 09, 2007 1:02 AM To: arslist@ARSLIST.ORG Subject: Re: Share SLA experience Yes indeed, it's frustating creating hundred SLA with tight deadline. Can't imagine how frustate it will be with Cakrabinaya's SLA (He said thousand SLA!). Did you creating 150 SLA at once, I mean sequently adding 150 SLA? Or, rather wait for one SLA to be built succesfully(thorugh the SLA Action) then move to the next SLA ? IPBS On 7/6/07, Hromyak, Nicholas (DHCS-ITSD) [EMAIL PROTECTED] wrote: We have over 150 SLAs. When deploying, do you mean creating? If creating, I have found you need to wait for them to build before moving on to the next SLA. Rather frustrating when you need to get them done quickly. As for best practices, I would say whatever is most applicable and the more generic and better way of getting your users/groups to use the same SLAs the better. Good luck. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Issotyo P.B Sulistyo Sent: Tuesday, July 03, 2007 9:31 PM To: arslist@ARSLIST.ORG Subject: Re: Share SLA experience Hi Cakra, I had a nightmare when building/deploying around 100 SLA at once, since it is very slow. In one of my case, I had my server crashed with error Memory Allocation Error (Malloc) when building SLA. Same environment with your server. Did your server patched to version 20 ? ARSYS must be patched to Version 20 to avoid Malloc error. I wonder, is anybody ever deploy SLA more than 100 at once? IPBS On 6/18/07, cakrabinaya [EMAIL PROTECTED] wrote: Hi All, I'm newbie on Remedy Helpdesk and I need some information about SLA. Could you guys share your experience regarding to SLA deployment. I my self had deployed more than 500 item SLAs at once recently, and more than 1000 item SLAs totally in 1 month. I use Remedy 6.3 with w2k3 as the OS in compaq blade server with 4 processor and 4gb ram, The impact to our server of deploying those SLAs is very significant. It eating almost all the memory and processor resources, and also give application error status on Event Viewer. It needs one week to process all 500 items to built successfully. Does anyone know how many SLAs that securely deployed in one time max..? Does anyone ever deploy as many as I do..? Or even more..? And what is the best practice of designing SLA..? Is it per CTI or per Priority and Urgency..? TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Quickstart Standard Edition Datalink for BMC Remedy ITSM
Is this the same tool that BMC Professional Services uses? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Chen Sent: Monday, July 09, 2007 1:53 AM To: arslist@ARSLIST.ORG Subject: Quickstart Standard Edition Datalink for BMC Remedy ITSM ** All- Effective Technologies, a BMC Consulting and Tech Alliance partner, is pleased to announce the start of our open beta of the QuickStart Standard Edition Datalink for BMC(tm) Remedy(tm) ITSM v7.0 The QuickStart Datalink product is a bulk data load tool for populating ITSM foundation data. Designed for simplicity, users populate data in one of several Microsoft(tm) Excel(tm) spreadsheets, convert the data into csv file format, and easily upload the data into the Datalink pre-processing staging forms. Out-of-box Datalink workflow copies the data to the correct underlying ITSM foundation forms automatically. The QuickStart Standard Edition Datalink is a free to download and use. Effective Technologies offers 30-day and 90-day support packages for customers that need assistance using the tool. Please visit http://www.effect-tech.com/products2.html to download. Rick Chen Principal, Effective Technologies __20060125___This posting was submitted with HTML in it___ Private and confidential as detailed a href=http://www.sug.com/disclaimers/default.htm#Mail;here/a. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Escalation - RESOLVED
Oops, I thought it was 7200 but I was using a Character Field instead of a Date/Time field. Gets me everytime. Thanks for your help! mjd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: July 9, 2007 12:25 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation ** Yes-7200. 2 hours x 60 minutes x 60 seconds = 7200. So the filter should fire on submit and then populate the field in question with $TIMESTAMP$ + 7200. Effectively, then, the filter sets the criteria to be checked and the escalation comes along every fifteen minutes (or whatever time interval is satisfactory to you) and does the checking. If the suspense is broken, the escalation tattles. Norm _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Monday, July 09, 2007 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Escalation Sorry for my ignorance but when it comes to calculations, I'm lost. You stated: Create a filter that populates that field on Submit with $TIMESTAMP$ + whatever your escalation time is in seconds Let's say the Incident was submitted at 9:00 a.m. and I wanted the Escalate Time field to be populated for 11:00 a.m. on the same day based on the Status being Critical (escalate in 2 hours), the Set Fields action would be $TIMESTAMP$ + ??? or $Reported Date$ + ???. I'm trying to figure out what the question marks would be...7200?? mjd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: July 9, 2007 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation ** Well it sounds from your description like you already know how to do it. Create the hidden Escalate Time field and make that a Date/Time field. Create a filter that populates that field on Submit with $TIMESTAMP$ + whatever your escalation time is in seconds. I'm assuming here that that's a static time for all support groups in the system. The catch is that the escalation has to run fairly frequently...maybe every 15 minutes or so. The escalation's Run If should be something along the lines of, if $TIMESTAMP$ Escalate Time AND Priority = Critical AND Status Whatever the number for Critical is. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Doornbos, Mark Sent: Monday, July 09, 2007 10:55 AM To: arslist@ARSLIST.ORG Subject: Escalation Hi List, I'm trying to figure out how to calculate and populate an Escalate Time field based on Priority. I've created the Escalate Time field and I would like to perform a Set Field action to place a future time in the Escalate Time field when a user submits an incident and the status is less than In Progress and the Priority is Critical. I'll then create an Escalation that will trigger on the Escalate Time field if the time and date is greater than the Escalate Time. I'm currently using Remedy Service Desk 7 with IM patch 4. DB is Oracle 10.2. Windows 2003 Server. mjd __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
SQL 2000 SP2 SP4 and Remedy (U)
UNCLASSIFIED I have been told that our Remedy database needs Microsoft's SQL SP2 and SP4. Our environment: Windows server 2003 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 SQL 2000 SP1 Remedy Client 6.3 patch 20 I searched the BMC site to no avail - has anyone applied either of these two patches? Neither SP is new. Any cares/concerns that I need to be aware of before applying? Any assistance would be appreciated. Thanks. Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SQL 2000 SP2 SP4 and Remedy (U)
If you are running MS SQL on Windows 2003 then you need to be at least to SP3. Thanks, Andrew Baxter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, July 09, 2007 3:50 PM To: arslist@ARSLIST.ORG Subject: SQL 2000 SP2 SP4 and Remedy (U) UNCLASSIFIED I have been told that our Remedy database needs Microsoft's SQL SP2 and SP4. Our environment: Windows server 2003 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 SQL 2000 SP1 Remedy Client 6.3 patch 20 I searched the BMC site to no avail - has anyone applied either of these two patches? Neither SP is new. Any cares/concerns that I need to be aware of before applying? Any assistance would be appreciated. Thanks. Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SQL 2000 SP2 SP4 and Remedy (U)
I have experienced no issues with SP4 since it was released. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, July 09, 2007 3:50 PM To: arslist@ARSLIST.ORG Subject: SQL 2000 SP2 SP4 and Remedy (U) UNCLASSIFIED I have been told that our Remedy database needs Microsoft's SQL SP2 and SP4. Our environment: Windows server 2003 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 SQL 2000 SP1 Remedy Client 6.3 patch 20 I searched the BMC site to no avail - has anyone applied either of these two patches? Neither SP is new. Any cares/concerns that I need to be aware of before applying? Any assistance would be appreciated. Thanks. Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SQL 2000 SP2 SP4 and Remedy (U)
We have SQL SP4 running on our servers here and we've had no issues. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, July 09, 2007 2:50 PM To: arslist@ARSLIST.ORG Subject: SQL 2000 SP2 SP4 and Remedy (U) UNCLASSIFIED I have been told that our Remedy database needs Microsoft's SQL SP2 and SP4. Our environment: Windows server 2003 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 SQL 2000 SP1 Remedy Client 6.3 patch 20 I searched the BMC site to no avail - has anyone applied either of these two patches? Neither SP is new. Any cares/concerns that I need to be aware of before applying? Any assistance would be appreciated. Thanks. Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS 7.5?
Listers, Has anybody heard any rumors about ARS 7.5 availability? Some time ago, I'd read that it was scheduled for a July, 2007 release. I've hunted around BMCs support website and can't find anything about it. I thought product availability and compatability might show something, and possibly product/patch downloads. Am I missing something? Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS7 install with oracle 10G RAC ... the saga continues ...
Hello everyone: I've managed to get through the (incredibly flawed) solaris 10 arsystem 7 install. This is 7.0.01 patch 2. I'm using oracle 10G client library with a remote database on an oracle 10 Rapid Application Cluster. So ... now the server is INCREDIBLY slow to start. The server is configured to run on a TCP port (1). When I issue the 'arsystem start' command, I get the usual output on the console indicating that the server has started. However, the TCP port is not listening, and of course, no clients can connect to the server. If I wait (approx 7 minutes), I will see the following output on the console: (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:29595) started. ./arplugin Action Request System(R) Fork Daemon Version 7.0.01 patch 002 200704021644 Copyright (c) 2000 - 2006 BMC Software, Inc. All rights reserved. Action Request System(R) Plug-In Server Version 7.0.01 patch 002 200704021644 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly After the above, the TCP port opens up and clients can connect, and it seems to work well enough. What I presume is happening here is that arserverd must issue some sort of indication that it's completed start up so that arforkd and armonitor can do their thing and start listeners and plugins, and that arserverd is for some reason taking on average 7 minutes to do that. I can't manage to get ANY sort of logging during the 7 minutes of mystery. is there some way to figgure out what the heck is going on durring this period of time (is it timing out DNS? is the db slow to respond? is it waiting on disk access? what is it doing?). We have an identical set up in our dev lab, with the exception that the database server is not a RAC and it's installed on the same machine. The startup is quite snappy on that setup. There don't appear to be any issues with network latency between the remedy server and the RAC. Anyone ever seen this before? Any suggestions? thanks, Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS7 install with oracle 10G RAC ... the saga continues ...
Please search the list archives at www.arslist.org or google groups. This has been discussed at length, and the slow startup with a remote Oracle DB is not uncommon. Our systems take about 8 minutes. Even tickets submitted to support confirm this same delay. They sometimes suggest to ensure all NIC's are set to full duplex, but that's about it. Sorry... tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Andrew Hicox [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/09/2007 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ARS7 install with oracle 10G RAC ... the saga continues ... ** Hello everyone: I've managed to get through the (incredibly flawed) solaris 10 arsystem 7 install. This is 7.0.01 patch 2. I'm using oracle 10G client library with a remote database on an oracle 10 Rapid Application Cluster. So ... now the server is INCREDIBLY slow to start. The server is configured to run on a TCP port (1). When I issue the 'arsystem start' command, I get the usual output on the console indicating that the server has started. However, the TCP port is not listening, and of course, no clients can connect to the server. If I wait (approx 7 minutes), I will see the following output on the console: (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:29595) started. ./arplugin Action Request System(R) Fork Daemon Version 7.0.01 patch 002 200704021644 Copyright (c) 2000 - 2006 BMC Software, Inc. All rights reserved. Action Request System(R) Plug-In Server Version 7.0.01 patch 002 200704021644 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly After the above, the TCP port opens up and clients can connect, and it seems to work well enough. What I presume is happening here is that arserverd must issue some sort of indication that it's completed start up so that arforkd and armonitor can do their thing and start listeners and plugins, and that arserverd is for some reason taking on average 7 minutes to do that. I can't manage to get ANY sort of logging during the 7 minutes of mystery. is there some way to figgure out what the heck is going on durring this period of time (is it timing out DNS? is the db slow to respond? is it waiting on disk access? what is it doing?). We have an identical set up in our dev lab, with the exception that the database server is not a RAC and it's installed on the same machine. The startup is quite snappy on that setup. There don't appear to be any issues with network latency between the remedy server and the RAC. Anyone ever seen this before? Any suggestions? thanks, Andrew __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS7 install with oracle 10G RAC ... the saga continues ...
Yes..I have seen this before. Can you login to the Admin tool after the server starts up? On 7/9/07, Andrew Hicox [EMAIL PROTECTED] wrote: ** Hello everyone: I've managed to get through the (incredibly flawed) solaris 10 arsystem 7 install. This is 7.0.01 patch 2. I'm using oracle 10G client library with a remote database on an oracle 10 Rapid Application Cluster. So ... now the server is INCREDIBLY slow to start. The server is configured to run on a TCP port (1). When I issue the 'arsystem start' command, I get the usual output on the console indicating that the server has started. However, the TCP port is not listening, and of course, no clients can connect to the server. If I wait (approx 7 minutes), I will see the following output on the console: (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:29595) started. ./arplugin Action Request System(R) Fork Daemon Version 7.0.01 patch 002 200704021644 Copyright (c) 2000 - 2006 BMC Software, Inc. All rights reserved. Action Request System(R) Plug-In Server Version 7.0.01 patch 002 200704021644 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly After the above, the TCP port opens up and clients can connect, and it seems to work well enough. What I presume is happening here is that arserverd must issue some sort of indication that it's completed start up so that arforkd and armonitor can do their thing and start listeners and plugins, and that arserverd is for some reason taking on average 7 minutes to do that. I can't manage to get ANY sort of logging during the 7 minutes of mystery. is there some way to figgure out what the heck is going on durring this period of time (is it timing out DNS? is the db slow to respond? is it waiting on disk access? what is it doing?). We have an identical set up in our dev lab, with the exception that the database server is not a RAC and it's installed on the same machine. The startup is quite snappy on that setup. There don't appear to be any issues with network latency between the remedy server and the RAC. Anyone ever seen this before? Any suggestions? thanks, Andrew __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: SQL 2000 SP2 SP4 and Remedy (U)
UNCLASSIFIED Thanks for the multiple responses that I have received. We'll apply the patches in test and I'll let you know what explodes :-) Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Monday, July 09, 2007 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: SQL 2000 SP2 SP4 and Remedy (U) We have SQL SP4 running on our servers here and we've had no issues. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Monday, July 09, 2007 2:50 PM To: arslist@ARSLIST.ORG Subject: SQL 2000 SP2 SP4 and Remedy (U) UNCLASSIFIED I have been told that our Remedy database needs Microsoft's SQL SP2 and SP4. Our environment: Windows server 2003 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 SQL 2000 SP1 Remedy Client 6.3 patch 20 I searched the BMC site to no avail - has anyone applied either of these two patches? Neither SP is new. Any cares/concerns that I need to be aware of before applying? Any assistance would be appreciated. Thanks. Sandra Hennigan Enterprise Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant Apparently, there is nothing that cannot happen today. Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.5?
The next scheduled version of AR System is 7.1.00 and is now tentatively scheduled for General Availability in August 2007. Compatibility matrices, documentation and other items normally found on Support Central will not be released publicly until GA. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Monday, July 09, 2007 12:57 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5? ** Listers, Has anybody heard any rumors about ARS 7.5 availability? Some time ago, I'd read that it was scheduled for a July, 2007 release. I've hunted around BMCs support website and can't find anything about it. I thought product availability and compatability might show something, and possibly product/patch downloads. Am I missing something? Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Logging changes
Dear Listers, I'm looking for a more elegant solution to a new requirement. Currently on our incident form, we have a tab called account management with about 15 checkboxes (Reset Password, Unlocked Account, Updated Email Address, etc.) for ticket tracking purposes. The requirement is to track who, and to what these values are changed on a submit or modify action. To make these values meaningful, the only way I can think of to satisfy this requirement is to have a filter for each checkbox, perform a set fields action if the transaction value of that checkbox is != NULL and set the action log to something along the lines of $USER$ changed Reset Password to $Reset Password$. Here's where I run into problems. First, when I use the qualification 'TR.Reset Password' != $NULL$ it only detects the change from not checked to checked. I assume this is because a checkbox only has one value. (in this case, Yes) So I changed the qualification to 'Reset Password' != 'DB.Reset Password' This works, but now, when someone unchecks the box, the action log reads mcmanusm changed Reset Password to (blank value because the checkbox only has the yes value) I suspect there's a better, or more elegant way to do this, but I'm a rookie so I'm deferring to the veteran (and I say that lovingly) community for any ideas. Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
FW: Logging changes
Sorry, forgot to include in the original message that we're on 5.1.2. I know there exists an audit feature in 7.0 that I think will do this for me, and we have plans to upgrade in the relatively near future, but this is apparently a priority. Thanks, Dear Listers, I'm looking for a more elegant solution to a new requirement. Currently on our incident form, we have a tab called account management with about 15 checkboxes (Reset Password, Unlocked Account, Updated Email Address, etc.) for ticket tracking purposes. The requirement is to track who, and to what these values are changed on a submit or modify action. To make these values meaningful, the only way I can think of to satisfy this requirement is to have a filter for each checkbox, perform a set fields action if the transaction value of that checkbox is != NULL and set the action log to something along the lines of $USER$ changed Reset Password to $Reset Password$. Here's where I run into problems. First, when I use the qualification 'TR.Reset Password' != $NULL$ it only detects the change from not checked to checked. I assume this is because a checkbox only has one value. (in this case, Yes) So I changed the qualification to 'Reset Password' != 'DB.Reset Password' This works, but now, when someone unchecks the box, the action log reads mcmanusm changed Reset Password to (blank value because the checkbox only has the yes value) I suspect there's a better, or more elegant way to do this, but I'm a rookie so I'm deferring to the veteran (and I say that lovingly) community for any ideas. Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS7 install with oracle 10G RAC ... the saga continues ...
Andrew, As noted been there done that when or app server and the database server were some distance apart by network. It would take over 5 minutes to see the arfork line scroll by. Once the two servers were moved to the same room, start up time dropped to around 30 seconds. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Mon Jul 09 16:08:12 2007 Subject: Re: ARS7 install with oracle 10G RAC ... the saga continues ... Please search the list archives at www.arslist.org or google groups. This has been discussed at length, and the slow startup with a remote Oracle DB is not uncommon. Our systems take about 8 minutes. Even tickets submitted to support confirm this same delay. They sometimes suggest to ensure all NIC's are set to full duplex, but that's about it. Sorry... tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Andrew Hicox [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/09/2007 03:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ARS7 install with oracle 10G RAC ... the saga continues ... ** Hello everyone: I've managed to get through the (incredibly flawed) solaris 10 arsystem 7 install. This is 7.0.01 patch 2. I'm using oracle 10G client library with a remote database on an oracle 10 Rapid Application Cluster. So ... now the server is INCREDIBLY slow to start. The server is configured to run on a TCP port (1). When I issue the 'arsystem start' command, I get the usual output on the console indicating that the server has started. However, the TCP port is not listening, and of course, no clients can connect to the server. If I wait (approx 7 minutes), I will see the following output on the console: (ARNOTE 0) Server indicates that it's up. (ARNOTE 0) ARMonitor child process (pid:29595) started. ./arplugin Action Request System(R) Fork Daemon Version 7.0.01 patch 002 200704021644 Copyright (c) 2000 - 2006 BMC Software, Inc. All rights reserved. Action Request System(R) Plug-In Server Version 7.0.01 patch 002 200704021644 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly After the above, the TCP port opens up and clients can connect, and it seems to work well enough. What I presume is happening here is that arserverd must issue some sort of indication that it's completed start up so that arforkd and armonitor can do their thing and start listeners and plugins, and that arserverd is for some reason taking on average 7 minutes to do that. I can't manage to get ANY sort of logging during the 7 minutes of mystery. is there some way to figgure out what the heck is going on durring this period of time (is it timing out DNS? is the db slow to respond? is it waiting on disk access? what is it doing?). We have an identical set up in our dev lab, with the exception that the database server is not a RAC and it's installed on the same machine. The startup is quite snappy on that setup. There don't appear to be any issues with network latency between the remedy server and the RAC. Anyone ever seen this before? Any suggestions? thanks, Andrew __20060125___This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Logging changes
Michael, The TR.field name syntax has caught many of us over the years. You will probably get about 16 different responses to which qualification is most efficient. First, TR.field name is NULL if the field is NULL. One solution is TR.field name != DB.field name. There are other variations checking field name against DB.field name. Dave -- [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Mon Jul 09 16:19:52 2007 Subject: FW: Logging changes Sorry, forgot to include in the original message that we're on 5.1.2. I know there exists an audit feature in 7.0 that I think will do this for me, and we have plans to upgrade in the relatively near future, but this is apparently a priority. Thanks, Dear Listers, I'm looking for a more elegant solution to a new requirement. Currently on our incident form, we have a tab called account management with about 15 checkboxes (Reset Password, Unlocked Account, Updated Email Address, etc.) for ticket tracking purposes. The requirement is to track who, and to what these values are changed on a submit or modify action. To make these values meaningful, the only way I can think of to satisfy this requirement is to have a filter for each checkbox, perform a set fields action if the transaction value of that checkbox is != NULL and set the action log to something along the lines of $USER$ changed Reset Password to $Reset Password$. Here's where I run into problems. First, when I use the qualification 'TR.Reset Password' != $NULL$ it only detects the change from not checked to checked. I assume this is because a checkbox only has one value. (in this case, Yes) So I changed the qualification to 'Reset Password' != 'DB.Reset Password' This works, but now, when someone unchecks the box, the action log reads mcmanusm changed Reset Password to (blank value because the checkbox only has the yes value) I suspect there's a better, or more elegant way to do this, but I'm a rookie so I'm deferring to the veteran (and I say that lovingly) community for any ideas. Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Logging changes
So it looks like the question is really how to give NULL an output value. Do you use any temporary character fields in this logging routine? If so you can do something like SUBSTR( LTRIM($CharField$ + No), 1, 3) This way a null would show up as a No. I have also seen people use DB calls for this sort of thing Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McManus Michael A SSgt HQ 754 ELSG/DOMH Sent: Monday, July 09, 2007 3:20 PM To: arslist@ARSLIST.ORG Subject: FW: Logging changes Sorry, forgot to include in the original message that we're on 5.1.2. I know there exists an audit feature in 7.0 that I think will do this for me, and we have plans to upgrade in the relatively near future, but this is apparently a priority. Thanks, Dear Listers, I'm looking for a more elegant solution to a new requirement. Currently on our incident form, we have a tab called account management with about 15 checkboxes (Reset Password, Unlocked Account, Updated Email Address, etc.) for ticket tracking purposes. The requirement is to track who, and to what these values are changed on a submit or modify action. To make these values meaningful, the only way I can think of to satisfy this requirement is to have a filter for each checkbox, perform a set fields action if the transaction value of that checkbox is != NULL and set the action log to something along the lines of $USER$ changed Reset Password to $Reset Password$. Here's where I run into problems. First, when I use the qualification 'TR.Reset Password' != $NULL$ it only detects the change from not checked to checked. I assume this is because a checkbox only has one value. (in this case, Yes) So I changed the qualification to 'Reset Password' != 'DB.Reset Password' This works, but now, when someone unchecks the box, the action log reads mcmanusm changed Reset Password to (blank value because the checkbox only has the yes value) I suspect there's a better, or more elegant way to do this, but I'm a rookie so I'm deferring to the veteran (and I say that lovingly) community for any ideas. Thanks much, Michael A. McManus, SSgt, USAF Remedy Developer HQ 754 ELSG/DOMH DSN: 596-6478 / Comm: 334-416-6478 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS7 install with oracle 10G RAC ... the saga continues ...
Remedy fetches information from it's data dictionary (e.g., field_disp_prop, field, etc.), then processes it in chunks of 100, 500, or 1000. So if you have a table field_dispprop that has 120k records and 500 records are processed at a time, 15 seconds per chunk, you end up with a start time that totals 3600 seconds (for that part of the startup). If you add a -t parameter to arserverd in the armonitor.conf file, a special startup log file is created. The log file will look something like this: Jul 09 2007 18:29:06.6577 Startup TID:3086968512 Set up thread control block with key = 0 Jul 09 2007 18:29:06.6582 Startup TID:3086968512 Initialize thread local storage block Jul 09 2007 18:29:06.6583 Startup TID:3086968512 Initialize mutiple-byte environment Jul 09 2007 18:29:06.6585 Startup TID:3086968512 InstallDir = /u01/arsystem/arsdev Jul 09 2007 18:29:06.6587 Startup TID:3086968512 Initialize Server utility Jul 09 2007 18:29:06.6599 Startup TID:3086968512 Initialize License Library Jul 09 2007 18:29:06.6602 Startup TID:3086968512 LicenseFilename = /etc/arsystem/arsdev/arsystem.lic Jul 09 2007 18:29:06.6603 Startup TID:3086968512 Initialize Language setting and locale Jul 09 2007 18:29:06.6610 Startup TID:3086968512 Initialize the Decimal Math libray Jul 09 2007 18:29:06.6610 Startup TID:3086968512 Open shared catalog Jul 09 2007 18:29:06.6648 Startup TID:3086968512 Load encryption shared library Jul 09 2007 18:29:06.6653 Startup TID:3086968512 Load encryption static functions Jul 09 2007 18:29:06.6654 Startup TID:3086968512 Initialize default configuration information Jul 09 2007 18:29:06.6654 Startup TID:3086968512 Create Mutexes Jul 09 2007 18:29:06.6655 Startup TID:3086968512 Initialize parse environment Jul 09 2007 18:29:06.6657 Startup TID:3086968512 Initialize date time information Jul 09 2007 18:29:06.6659 Startup TID:3086968512 Initialize notification strings Jul 09 2007 18:29:06.6659 Startup TID:3086968512 Initialize RPC queue type strings Jul 09 2007 18:29:06.6660 Startup TID:3086968512 Initialize filter strings Jul 09 2007 18:29:06.6662 Startup TID:3086968512 Initialize escalation strings Jul 09 2007 18:29:06.6662 Startup TID:3086968512 Load system configuration file Jul 09 2007 18:29:06.6669 Startup TID:3086968512 arsCodeSet=windows-1252[0] arDbCodeSet=windows-1252[0] Jul 09 2007 18:29:06.6670 Startup TID:3086968512 Initialize pending lists Jul 09 2007 18:29:06.6671 Startup TID:3086968512 Create cache read write lock Jul 09 2007 18:29:06.6671 Startup TID:3086968512 Create full text status read write lock Jul 09 2007 18:29:06.6672 Startup TID:3086968512 Initialize fork proxy Jul 09 2007 18:29:06.6672 Startup TID:3086968512 Check licensing Jul 09 2007 18:29:06.6693 Startup TID:3086968512 Initialize user cache Jul 09 2007 18:29:06.6707 Startup TID:3086968512 Open log file Jul 09 2007 18:29:06.6745 Startup TID:3086968512 Initialize XML parser Jul 09 2007 18:29:06.6782 Startup TID:3086968512 Initialize thread list Jul 09 2007 18:29:06.6784 Startup TID:3086968512 Check multiple servers Jul 09 2007 18:29:06.6787 Startup TID:3086968512 Initialize dead thread list Jul 09 2007 18:29:06.6790 Startup TID:3086968512 Initialize timed calls Jul 09 2007 18:29:06.6792 Startup TID:3086968512 CreateRPCQueue(min=1, max=1, rpc=390600) Jul 09 2007 18:29:06.6793 Startup TID:3086968512 Await cache ready... Jul 09 2007 18:29:06.8988 Startup TID:0030571424 InitializeServerCache: LoadInitialSchemaInfo Begin Jul 09 2007 18:29:11.7241 Startup TID:0030571424 Begin LoadDisplayInfoList Jul 09 2007 18:29:25.6076 Startup TID:0030571424 LoadDisplayInfoList: 500 rows Jul 09 2007 18:29:42.7008 Startup TID:0030571424 LoadDisplayInfoList: 1000 rows If you then review the sql that is sent to the db while the server is unavailable, you will see this statement, followed by silence: SELECT schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop ORDER BY 1 ASC, 2 ASC, 3 ASC What is happening here is that arserverd fetches the field display property info, then processes it 500 records at a time. Depending on the size of your server (number of forms, views, fields, etc), there may be a couple of sql statements that are followed by a pause. What is happening internally is anyone's guess; I would guess that they are processing X rows at a time to operate within certain memory constraints, and 'maybe' in a horribly inefficient way. Some things are for certain though; (1) a lot of data is transferred from the db to the arserver. My test server, which has 3293 rows in field_dispprop (pretty much a base arserver install) sends 411K of data over the wire. (2) the field_dispprop data is processed in chunks of 500 (at least on Linux). Axton Grams On 7/9/07, Andrew Hicox [EMAIL PROTECTED] wrote: ** Hello everyone: I've managed to get through the (incredibly flawed) solaris 10 arsystem 7 install. This is 7.0.01 patch 2. I'm using oracle 10G client library with a remote database on an oracle 10 Rapid Application Cluster. So
Re: CMDB's BMC_Person class: usage?
Hey Bob, I beleive the BMC_Person class stores information about the people who manage and depend on the other CIs in your environment. The First question you need to ask yourself depending on your environment is Can People be Configuration Items in your environment? According to me the answer is an overwhelming yes. People can and should be CIs because they represent an organization's human assets. Therefore, the CMDB should include data about the relationship of an event to the business customers who rely on a service, as well as the relationship of an event to the personnel required to resolve it in the incident management process. This relationship information relies upon data about People CIs. Because a person's functions can change often, all of this information can get complicated. If someone gains additional technical certifications, that person can now assist on different types of events. Maintaining People CIs in your CMDB can help keep all the information straight. You might argue that most of these attributes and relationships are already maintained in ITSM 7 using the People form however I believe that CMDB is the right way to maintain these relationships which of course would be a painful process for every company to go through and because of which I guess BMC has given us an option of venting our thoughts of implementing the right CMDB with ITSM 7. Hope this helps. -- Regards, Roney Samuel Varghese Mobile : +1 732 618 8582 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Share SLA experience
Believe it or not, I sequentially put those 500 SLAs in less than a day, not by waiting one SLA successfully created first. And as you said, it was frustrating moment, especially when the SLA engine stopping intermittently after finish uploading Piuhh, I believe some guys are made some mistake upstairs. On 7/9/07, Issotyo P.B Sulistyo [EMAIL PROTECTED] wrote: Yes indeed, it's frustating creating hundred SLA with tight deadline. Can't imagine how frustate it will be with Cakrabinaya's SLA (He said thousand SLA!). Did you creating 150 SLA at once, I mean sequently adding 150 SLA? Or, rather wait for one SLA to be built succesfully(thorugh the SLA Action) then move to the next SLA ? IPBS On 7/6/07, Hromyak, Nicholas (DHCS-ITSD) [EMAIL PROTECTED] wrote: We have over 150 SLAs. When deploying, do you mean creating? If creating, I have found you need to wait for them to build before moving on to the next SLA. Rather frustrating when you need to get them done quickly. As for best practices, I would say whatever is most applicable and the more generic and better way of getting your users/groups to use the same SLAs the better. Good luck. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Issotyo P.B Sulistyo Sent: Tuesday, July 03, 2007 9:31 PM To: arslist@ARSLIST.ORG Subject: Re: Share SLA experience Hi Cakra, I had a nightmare when building/deploying around 100 SLA at once, since it is very slow. In one of my case, I had my server crashed with error Memory Allocation Error (Malloc) when building SLA. Same environment with your server. Did your server patched to version 20 ? ARSYS must be patched to Version 20 to avoid Malloc error. I wonder, is anybody ever deploy SLA more than 100 at once? IPBS On 6/18/07, cakrabinaya [EMAIL PROTECTED] wrote: Hi All, I'm newbie on Remedy Helpdesk and I need some information about SLA. Could you guys share your experience regarding to SLA deployment. I my self had deployed more than 500 item SLAs at once recently, and more than 1000 item SLAs totally in 1 month. I use Remedy 6.3 with w2k3 as the OS in compaq blade server with 4 processor and 4gb ram, The impact to our server of deploying those SLAs is very significant. It eating almost all the memory and processor resources, and also give application error status on Event Viewer. It needs one week to process all 500 items to built successfully. Does anyone know how many SLAs that securely deployed in one time max..? Does anyone ever deploy as many as I do..? Or even more..? And what is the best practice of designing SLA..? Is it per CTI or per Priority and Urgency..? TIA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
