Re: Row level access with flashboards

[Jason Miller]

Thank you both for the responses. It is good to know that I am not
completely crazy. Robert, you may be on to something with the Mid-Tier user,
especially if there isn't any SQL that limit the results to a real user's
group list. I didn't get a chance today to work on it but post my results
once I do. I have a coworker with a custom 6.3 p21 system and he mentioned
that he has a flashboard that appears to be respecting the row level access
but we are going to verify.

 

Here is some more detail regarding the scenario:

We will have multiple contractors who are responsible for different sites
using our system. They should not be able to see each other's areas of
responsibility (they should not be able to use the data in the system to
their bidding advantage against competitors, volume of tickets, time to
resolve, etc).

 

To support this there are two dynamic groups "AC_WriteAccess" <60001> and
"AC_ReadAccess" <60002> and corresponding fields on the HPD:HelpDesk and
SHR:ConsolidatedList forms. These groups have permissions to field '1' on
both HPD:HelpDesk and SHR:ConsolidatedList (as well as Assignee, Submitter
and some supervisory groups who see all tickets (yes I checked that my test
user does not meet any of that criteria)). 

 

We are only actively using AC_WriteAccess but AC_ReadAccess is there (a
similar setup as CMDB/AM. I have a filter on the Help Desk that sets
'AC_WriteAccess' = $Assigned To Group+$ when the value of 'Assigned To
Group+' <24006> changes. I added to AC_WriteAccess to the 2 filters that
push to SHR:ConsolidatedList (one on Submit and one on Modify).

 

This all works well in the 'Support Requests' <26000> table on the
"Remedy Support" form without any modifications. My expectation would be
that the flashboards on the Remedy Support form would also only reflect the
requests that the user has permissions to without any modifications.  I
realize that I could update the FB's to query the user's group list but my
current mission is to see if I am seeing the as designed behavior or is this
a bug. This may be a good gotcha to know about when designing flashboards.

 

Thanks again,

Jason

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Monday, September 10, 2007 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Row level access with flashboards

 

** 

Interesting question!!

 

I'm on 7.0.1 Patch 1, and did some testing with the HPD:Incident Management
Console (and the management view within), and taking API+SQL Traces, the
queries executed as defined by FB Variables, without any "extra" sql
attached, (Field 1, 3, 112, 6. restrictions)..

 

It also executes as the user context 'Mid-tier', which is the internal
account, so it might be thought of as an "Administrator" level account.

 

I was hoping to find an "Impersonate User" entry in the API Log, but alas,
none was found. (hum, that IS logged right??)

 

I DID see where Mid-Tier was getting the user's group list, etc but nothing
was in the SQL Query.

 

I will (as Joe is going to do as well), perform some additional testing,
because that is an interesting conundrum of data-access. 

 

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, September 10, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Row level access with flashboards

 

Hello Jason,

 

I don't really have an answer to what you are facing but in case you do hear
something about what you have observed, please do let us know. Its a nice to
know sort of thing.. I may have time over this week to simulate what you are
seeing so if you can give me a test case scenario of what you are seeing
I'll check to see if I can replicate that on my free time.

 

I am however on a slightly different patch level - ARS 7.0.1 P3.. Soon I
intend to upgrade to 7.1 as its a dev/test system, so could check on both
these versions.

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jason Miller
Sent: Friday, September 07, 2007 6:50 PM
To: arslist@ARSLIST.ORG
Subject: Row level access with flashboards

** 

Hi all,

 

I noticed a strange behavior with flashboards and row level access. I am
working with the OOTB Remedy Support console in ITSM 6. I have added row
level access on the various forms (Help Desk, Change, Task) and those
permissions are pushed to the SHR:ConsolidatedList record. 

 

The problem is if I login as a user who can only see a limited set of
records I still see all of the groups and their record counts in the By
Group flashboard ('Flashboard2'). This user should not have any knowledge of
who the other groups 

7.1 Java API examples

[Sebastiaan De Man]

Hi All,

I started playing around with the new Java API, it has changed a lot, but
certainly for the better.
If anyone is interested, I made two sample applications (Create an Entry,
Retrieve and Update an Entry) which you can find here:

http://arsystem.xqsr.com/2007/09/10/ars-71-new-java-api/

The only drawback is that applications using one of the older API's will not
work anymore, it has really changed considerably and is basically a complete
new API.

Cheers,

Sebastiaan
http://arsystem.xqsr.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems?

[Carey Matthew Black]

Joe,

Actually no. The admin tool did not say I need to, and I also changed
the password on a v6.3 Mid-tier (patch 14?) and it connected just
fine... so I think if the v6.3 Mid-tier can connect to the v6.3
server then that says something is working correctly. And when the
v7.1.0 Mid-tier does not connect... well... I think I know where I
think the problem is. I just do not know how to fix it.

I might try to find some time to upgrade the v6.3 server to the latest
patch (22?) and see if that resolves the problem. But I need to find
some time

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> You restarted the AR Server I am assuming after resetting the password..
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
> Sent: Friday, September 07, 2007 10:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection
> problems?
>
>
> Joe,
>
> Yep. I even reset the Mid-Tier password on the server and the mid-tier
> from the same clipboard "Paste" action. But I still get no love from
> the Mid-Tier.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On 9/6/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> > Matt,
> >
> > I'm pretty sure you might have checked it - sure no one has reset the
> > Mid-Tier connection password on the Admin tool??
> >
> > Joe
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
> Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Problem with Migrator

[strauss]

I would recommend that anyone having trouble with Migrator 7.0.x have a
look at 7.1.  I have moved a fair amount of workflow and data back and
forth between 7.1 ITSM servers with it, and I find it vastly improved
over all previous versions.  I moved a number of customized forms and
workflow objects between 7.0.01.003 and 7.1 with it last month, and did
not detect any errors, but I may not have audited the results as
exhaustively as Rick has.  I was usually satisfied when a subsequent
object comparison showed no differences. Note that I was usually running
it on either a 2gb RAM Vista or 1gb RAM XP client, and on both it was
dramatically faster than previous versions, but one caveat; I still have
to use the 5.1.2 migrator on production, so almost anything is better
than that.
 
I don't believe that you will experience problems using the 7.1 migrator
between 7.0.x servers, although I never tested a 7.0 to 7.0 migration,
usually 7.0 to 7.1 or 7.1 to 7.0.  You may have problems with using the
7.0 migrator against a 7.1 server because of the change in license
storage - I did - but who would want to?
 
When I migrate objects, admittedly I usually turn off all of the
Required Object options - a cautious habit from the past - and move
everything manually, so I have not done any large-scale migrations of a
major change and all of the related objects.  A good acid-test in the
near future might be to install ITSM patch 006 on one server, and
migrate all of the differences to another, but that might be a little
bit too extreme (and miss the file system changes). I might try it to
move ALL of my customizations to the fresh 7.1 ITSM server I will be
building out for production late this month, after backing up the clean
database of course, but hopefully _after_ patch 006 comes out.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, September 10, 2007 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with Migrator


** 
The pattern is that it can't be trusted to do what it's supposed to do -
move Remedy code and/or data from one server to another, and move ALL of
it exactly - the first time it's told - so that a subsequent difference
report of what it was just told to move doesn't show any appreciable
differences that can't be explained by the migration masking we
configure.  It's like a lazy teenager that only does things halfway and
has to be watched like a hawk - except that threatening Migrator doesn't
work - I've tried.  :-\ 
 
Rick
 
On 9/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote: 

** 
So what happens when you use it, it just randomly skips some
permissions or is there some sort of a pattern?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto: arslist@ARSLIST.ORG  ]On Behalf Of
Rick Cook
Sent: Monday, September 10, 2007 7:28 PM
To: arslist@ARSLIST.ORG

Subject: Re: Problem with Migrator


** 
Yes, it is true.  Everybody but Migrator seems to have
that concept well in hand...
 
Rick
 
On 9/10/07, Joe D'Souza <[EMAIL PROTECTED] > wrote: 

** 
Doesn't General Access have the same ID
irrespective? I thought that when these application groups are created
they get created with the same ID across any server.. Is that not true? 

 
Joe


-Original Message-
From: Action Request System discussion

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: HPD_HELP_DESK performance impact of adding fields

[Roger Justice]

Determine what you are using the fields to capture and then remember that if 
you are going to need to do reports with these fields how you will get the data 
into the report. I have learned that by creating a copy of the view you added 
the new fields to with its unique name upgrades can be handled more easily 
since this view will not be updated. Ypu can also copy HPD:Helpdesk to a new 
form again this will not be updated.


-Original Message-
From: Ravi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 10 Sep 2007 8:18 pm
Subject: HPD_HELP_DESK performance impact of adding fields


Hi: I am in a environment with a fairly new Remedy 7.x implementation. 
Everytime we have a request for a new field, we end up adding the field in the 
main HPD_HELP_DESK form. What are the best practices around adding new fields. 
Specifically I am trying to address the following concerns?
?
1. if we keep adding fields, would my life get complicated when I want to 
upgrade Remedy to new versions in future??
2. Is there a better way to approach this particular task of adding fields. For 
example, I have been told I should add the new/custom fields in another form 
and access them HPD_HELP_DESK with read only fields. This will keep the number 
of fields in HPD_HELP_DESK to a limited number, but will result in fields in 
another form. Will this help in not impacting the performance of the 
HPD_HELP_DESK form??
?
Looking for ideas/suggestions how others in this community handle such a task.?
?
Thanks?
Ravi?
?
___?
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"?



Email and AIM finally together. You've gotta check out free AOL Mail! - 
http://mail.aol.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

HPD_HELP_DESK performance impact of adding fields

[Ravi]

Hi: I am in a environment with a fairly new Remedy 7.x implementation. 
Everytime we have a request for a new field, we end up adding the field 
in the main HPD_HELP_DESK form. What are the best practices around 
adding new fields. Specifically I am trying to address the following 
concerns


1. if we keep adding fields, would my life get complicated when I want 
to upgrade Remedy to new versions in future?
2. Is there a better way to approach this particular task of adding 
fields. For example, I have been told I should add the new/custom fields 
in another form and access them HPD_HELP_DESK with read only fields. 
This will keep the number of fields in HPD_HELP_DESK to a limited 
number, but will result in fields in another form. Will this help in not 
impacting the performance of the HPD_HELP_DESK form?


Looking for ideas/suggestions how others in this community handle such a 
task.


Thanks
Ravi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: New Java Plugin Server Problems

[Axton]

I think the two are unrelated.  libumem is a set of memory allocation
routines separate from those that libc provide that do a lot of checks
and auditing that otherwise are not performed.  Upon bad app behavior,
applications are force to exit and optionally dump a core.  The fact
that using using libumem and allowing armonitor to launch the new
plugin server causes an abort tells me that something very suspicious
is going on in how armonitor is forking the process for new java based
plugin server.

This provides some insight into the issue:
http://www.docs.hp.com/en/36430-90007/ch04s12.html

EFAULT  CAUSE   The system detected a NULL or bad address in attempting
to use the pathname parameter, or the pathname was not terminated by a
null character.
ACTION  Make sure that the pointer is correctly initialized.

It appears that the format of the armonitor entry is really not valid
for the call to execl() to launch the process.  The original entry
read:
java -Xmx512m -classpath
/usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x sundev71 -i /u
sr/ar/sundev71 -m

Looks like the path to the java executable is missing and this is
required for the call to execl() and/or an invalid number of arguments
are passed.

Axton Grams

On 9/10/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> I think this might be related.. in my arjavaplugin.log  I am seeing this..
>
> 2007-09-06 09:02:39,986 ERROR [main]
> com.bmc.arsys.pluginsvr.legacy.PluginProxy (?:?) - Error
> while loading the native plugin hosting library arpluginjni
> java.lang.UnsatisfiedLinkError: no arpluginjni71 in java.library.path
>  at java.lang.ClassLoader.loadLibrary(Unknown Source)
>  at java.lang.Runtime.loadLibrary0(Unknown Source)
>  at java.lang.System.loadLibrary(Unknown Source)
>  at
> com.bmc.arsys.pluginsvr.legacy.PluginProxy.(Unknown
> Source)
>  at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown
> Source)
> Static initialize method invoked
> UserDefined value for sample Property Value
> Static initialize method invoked
> UserDefined value for sample null
>
> Everthing seems to be running fine..
> ENV:: Windows 2003 SP2 (ar server) ARS 7.1
>
>
>
> On 9/9/07, Axton <[EMAIL PROTECTED]> wrote:
> >
> > Having trouble getting the new java based plugin server started under
> > armonitor.  armonitor.log shows the following:
> >
> > Sun Sep  9 18:21:46 2007  Failure occurred during execl() (ARERR 33)
> > Sun Sep  9 18:21:46 2007 Bad address : ./java
> > Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> > Sun Sep  9 18:21:46 2007 ARMonitor child process (pid:25366) started.
> > ./java
> > Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> > Sun Sep  9 18:21:46 2007 ARMonitor child process (pid:25366) died with
> 0.
> > ./java
> >
> > ...
> >
> > Sun Sep  9 18:21:46 2007  Failure occurred during execl() (ARERR 33)
> > Sun Sep  9 18:21:46 2007 Bad address : ./java
> > Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> > Sun Sep  9 18:21:46 2007
> > Tried 4 restarts in 30 seconds. I give up at Sun Sep  9 18:21:46 2007
> >
> >
> > If I manually start the process with the command listed in armonitor,
> > all seems well; the process starts and continues running.
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$  java -Xmx512m -classpath
> >
> /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar
> > com.bmc.arsys.plugin
> > vr.ARPluginServerMain -x sundev71 -i /usr/ar/sundev71 -m
> > AR System Plugin Server Version 7.1.00 Build 200708221849
> >
> > This is on Solaris 10 sparc64x2 with a remote Oracle 10g instance
> > running on linux x86-32x2.
> >
> > This only seems to be an issue when using libumem as the memory
> > management library (enabled by setting the following at the top of the
> > arsystem script):
> >
> > UMEM_DEBUG=default
> > UMEM_LOGGING=transaction
> > LD_PRELOAD=libumem.so.1
> > export UMEM_DEBUG UMEM_LOGGING LD_PRELOAD
> >
> > Without this, it starts just fine.
> >
> > Some system information:
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ which java
> > /usr/bin/java
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ java -version
> > java version "1.5.0_12"
> > Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04)
> > Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode)
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ /usr/java/bin/java -version
> > java version "1.5.0_12"
> > Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04)
> > Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode)
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ uname -a
> > SunOS sundev01 5.10 Generic_118833-33 sun4u sparc SUNW,Sun-Fire-280R
> >
> > # psrinfo -v
> > Status of virtual processor 0 as of: 09/09/2007 18:40:17
> > on-line since 09/03/2007 03:06:09.
> > The sparcv9 processor operates at 900 MHz,
> >and has a sparcv9 floating point processor.
> > Status of virtual processor 1 as of: 09/09/2007 18:40:17
> > on-line since 09/03/2007 03:0

Re: Problem with Migrator

[Rick Cook]

The pattern is that it can't be trusted to do what it's supposed to do -
move Remedy code and/or data from one server to another, and move ALL of it
exactly - the first time it's told - so that a subsequent difference report
of what it was just told to move doesn't show any appreciable differences
that can't be explained by the migration masking we configure.  It's like a
lazy teenager that only does things halfway and has to be watched like a
hawk - except that threatening Migrator doesn't work - I've tried.  :-\

Rick

On 9/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
> ** So what happens when you use it, it just randomly skips some
> permissions or is there some sort of a pattern?
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Rick Cook
> *Sent:* Monday, September 10, 2007 7:28 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Problem with Migrator
>
> ** Yes, it is true.  Everybody but Migrator seems to have that concept
> well in hand...
>
> Rick
>
> On 9/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> >
> > ** Doesn't General Access have the same ID irrespective? I thought that
> > when these application groups are created they get created with the same ID
> > across any server.. Is that not true?
> >
> > Joe
> >
> > -Original Message-
> > *From:* Action Request System discussion list(ARSList) 
> > [mailto:arslist@ARSLIST.ORG
> > ]*On Behalf Of *Rick Cook
> > *Sent:* Monday, September 10, 2007 7:10 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Problem with Migrator
> >
> > ** Here's a heads-up for those of you  trusting  enough to
> > use Migrator to move your code about:
> >
> > I did a small migration this morning of just a few dozen forms (no data,
> > no workflow).  Migrator 7.0.1 p4 - Server 7.0.1 p2 on source server,
> > 7.0.1 p4 on destination server.
> >
> > All of the forms were migrated, but when I ran a difference report
> > immediately afterward, on three of the forms (1 Regular, 2 D.O.), some
> > of the group permissions were not migrated successfully on some (not all) of
> > the fields.  Since the group is one of the core ITSM groups (General
> > Access), which does exist with the same ID on both the source and
> > destination servers, I think this is kind of a problem.
> >
> > We'll see if Support can help, but this is really an engineering issue.
> > I can't wait for BMC to give us a migration tool I can trust.
> >
> > --
> > Rick Cook
> >
> >

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Loading people into the CTM:People form - customers

[Joe D'Souza]

Then this utility I have would not be of much use to you. I can mail it to
you if you still want it though..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus
  Sent: Thursday, September 06, 2007 8:02 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Loading people into the CTM:People form - customers


  **
  Hi Joe,



  Records are getting inserted directly into the database tables using
stored procedures.  Sorry I should have mentioned that it’s and Oracle db.



  Thanks again…





--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Thursday, September 06, 2007 4:57 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Loading people into the CTM:People form - customers



  Then this utility will not really help you.



  By saying updating the database directly, what exactly do you mean? What
tool are they using if they aren't using the Import tool? An Escalation that
updates CTM:People from some other external table?



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus
Sent: Thursday, September 06, 2007 5:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Loading people into the CTM:People form - customers

**

Hi Joe…



Well I built the form because we have an external process that has to be
interfaced with and they also store people data; however there is a ton more
associated data for each person.  And I didn’t want to modify the People
form to try to save on customizations to OTB stuff… so I built a sort of
staging form so their people data can hold the typical stuff (name, address,
etc) but also their extra info.



The required CTM:People fields need to be filled in so we can open
tickets in the IM app (Help Desk) and automating it is the only way since
there are so many customers.



Sure… if you have it that would be great… merge won’t work for me
because they are updating the database directly rather than ARImport.
However I may be able to see what’s happening…



Thanks a ton!

Mary






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Thursday, September 06, 2007 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Loading people into the CTM:People form - customers



Mary,



Have you built that staging form yourself and having problems with it?
OR Are you using a 3rd party utility where this staging form is a part of??



I have a utility that could help in mass load of people data and can
send that to you if you would like to use that. It was given to me by BMC
support. It contains a number of filters defined to trigger on MERGE. Let me
know if you want to consider using that. I'll try to find it and send it
across..



Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus
  Sent: Thursday, September 06, 2007 4:50 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Loading people into the CTM:People form - customers

  **

  Ok thanks Rick!!!



  I'll keep digging.  For the Client Type of Customer it doesn’t seem
that Site needs to be loaded… or at least it’s worked for me so far without
it.



  It would be so much easier if we could assign Roles to AR_ESCALATOR…..
J




--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
  Sent: Thursday, September 06, 2007 3:37 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Loading people into the CTM:People form - customers



  **

  Mary, there are other validations going on - even for arcane things
like the phone number.  Adding the qualification like you did for those
Filters worked for me - you just have to turn the logs on and see where it
failed, then where the data can't be cleaned to the point where this isn't
necessary, add the exclusion to another Filter until it stops running into
them.



  Here are the other Filters I encountered:



  CTM:PPL:VerifyManageInfo_141_Check

  CTM:PPL:VerifyManageInfo_142_Check

  CTM:PPL:VerifySite_100_Check

  CTM:PPL:VerifySite_101_Check



  Also, check this CTM:Support Group Assoc Lookup Active Link:
CTM:SGL:AddGrp_016_AddSGA-E, which has a bug related to evaluating the wrong
field as $NULL$ (in patch 3).



  HTH!



  Rick


  On 9/6/07, Mary Dollus <[EMAIL PROTECTED]> wrote:

  Hi Everyone,

  I'm having issues trying to get data loaded into the CTM:People form…
I
  figured out all I need to load and

Re: Problem with Migrator

[Joe D'Souza]

So what happens when you use it, it just randomly skips some permissions or
is there some sort of a pattern?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rick Cook
  Sent: Monday, September 10, 2007 7:28 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Problem with Migrator


  **
  Yes, it is true.  Everybody but Migrator seems to have that concept well
in hand...

  Rick

  On 9/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
**
Doesn't General Access have the same ID irrespective? I thought that
when these application groups are created they get created with the same ID
across any server.. Is that not true?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of Rick Cook
  Sent: Monday, September 10, 2007 7:10 PM
  To: arslist@ARSLIST.ORG
  Subject: Problem with Migrator


  **
  Here's a heads-up for those of you  trusting  enough to
use Migrator to move your code about:
  I did a small migration this morning of just a few dozen forms (no
data, no workflow).  Migrator 7.0.1 p4 - Server 7.0.1 p2 on source server,
7.0.1 p4 on destination server.

  All of the forms were migrated, but when I ran a difference report
immediately afterward, on three of the forms (1 Regular, 2 D.O.), some of
the group permissions were not migrated successfully on some (not all) of
the fields.  Since the group is one of the core ITSM groups (General
Access), which does exist with the same ID on both the source and
destination servers, I think this is kind of a problem.

  We'll see if Support can help, but this is really an engineering
issue.  I can't wait for BMC to give us a migration tool I can trust.

  --
  Rick Cook

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.14/999 - Release Date: 9/10/2007
5:43 PM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Problem with Migrator

[Rick Cook]

Yes, it is true.  Everybody but Migrator seems to have that concept well in
hand...

Rick

On 9/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
> ** Doesn't General Access have the same ID irrespective? I thought that
> when these application groups are created they get created with the same ID
> across any server.. Is that not true?
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Rick Cook
> *Sent:* Monday, September 10, 2007 7:10 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Problem with Migrator
>
> ** Here's a heads-up for those of you  trusting  enough to use
> Migrator to move your code about:
>
> I did a small migration this morning of just a few dozen forms (no data,
> no workflow).  Migrator 7.0.1 p4 - Server 7.0.1 p2 on source server, 7.0.1p4 
> on destination server.
>
> All of the forms were migrated, but when I ran a difference report
> immediately afterward, on three of the forms (1 Regular, 2 D.O.), some of
> the group permissions were not migrated successfully on some (not all) of
> the fields.  Since the group is one of the core ITSM groups (General
> Access), which does exist with the same ID on both the source and
> destination servers, I think this is kind of a problem.
>
> We'll see if Support can help, but this is really an engineering issue.  I
> can't wait for BMC to give us a migration tool I can trust.
>
> --
> Rick Cook
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Problem with Migrator

[Joe D'Souza]

Doesn't General Access have the same ID irrespective? I thought that when
these application groups are created they get created with the same ID
across any server.. Is that not true?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rick Cook
  Sent: Monday, September 10, 2007 7:10 PM
  To: arslist@ARSLIST.ORG
  Subject: Problem with Migrator


  **
  Here's a heads-up for those of you  trusting  enough to use
Migrator to move your code about:
  I did a small migration this morning of just a few dozen forms (no data,
no workflow).  Migrator 7.0.1 p4 - Server 7.0.1 p2 on source server, 7.0.1
p4 on destination server.

  All of the forms were migrated, but when I ran a difference report
immediately afterward, on three of the forms (1 Regular, 2 D.O.), some of
the group permissions were not migrated successfully on some (not all) of
the fields.  Since the group is one of the core ITSM groups (General
Access), which does exist with the same ID on both the source and
destination servers, I think this is kind of a problem.

  We'll see if Support can help, but this is really an engineering issue.  I
can't wait for BMC to give us a migration tool I can trust.

  --
  Rick Cook

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.14/999 - Release Date: 9/10/2007
5:43 PM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Problem with Migrator

[patrick zandi]

what do you want for all that cash!

They would do better just to admit defeat..
Engineering has no ability to make a good migration tool.. They just cannot
do it..
--
Oh, you could try 7.1 but it is probably not compatible with anything but
future versions..
I know you cannot use 6.X with 5.X or 7.X with 5.X either..

I have so much faith in the 7.1 migrator.. I have not even looked at it..
yet I pay for it..

On 9/10/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** Here's a heads-up for those of you  trusting  enough to use
> Migrator to move your code about:
>
> I did a small migration this morning of just a few dozen forms (no data,
> no workflow).  Migrator 7.0.1 p4 - Server 7.0.1 p2 on source server, 7.0.1p4 
> on destination server.
>
> All of the forms were migrated, but when I ran a difference report
> immediately afterward, on three of the forms (1 Regular, 2 D.O.), some of
> the group permissions were not migrated successfully on some (not all) of
> the fields.  Since the group is one of the core ITSM groups (General
> Access), which does exist with the same ID on both the source and
> destination servers, I think this is kind of a problem.
>
> We'll see if Support can help, but this is really an engineering issue.  I
> can't wait for BMC to give us a migration tool I can trust.
>
> --
> Rick Cook
> __20060125___This posting was submitted with HTML in
> it___




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Problem with Migrator

[Rick Cook]

Here's a heads-up for those of you  trusting  enough to use
Migrator to move your code about:

I did a small migration this morning of just a few dozen forms (no data, no
workflow).  Migrator 7.0.1 p4 - Server 7.0.1 p2 on source server, 7.0.1 p4
on destination server.

All of the forms were migrated, but when I ran a difference report
immediately afterward, on three of the forms (1 Regular, 2 D.O.), some of
the group permissions were not migrated successfully on some (not all) of
the fields.  Since the group is one of the core ITSM groups (General
Access), which does exist with the same ID on both the source and
destination servers, I think this is kind of a problem.

We'll see if Support can help, but this is really an engineering issue.  I
can't wait for BMC to give us a migration tool I can trust.

-- 
Rick Cook

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection problems?

[Joe D'Souza]

You restarted the AR Server I am assuming after resetting the password..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
Sent: Friday, September 07, 2007 10:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: v7.1 Mid-Tier with v6.3 patch 20 ARS server... connection
problems?


Joe,

Yep. I even reset the Mid-Tier password on the server and the mid-tier
from the same clipboard "Paste" action. But I still get no love from
the Mid-Tier.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/6/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> Matt,
>
> I'm pretty sure you might have checked it - sure no one has reset the
> Mid-Tier connection password on the Admin tool??
>
> Joe

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

ORUG (Oregon RUG, new name for Portland RUG) meeting 9/25

[Thad K Esser]

Hello,

The next RUG meeting in Portland will be on Tuesday, September 25th. 
Kinetic Data and Turing SMI will be sponsoring.  If you would like to 
attend, please go to www.remedyusergroups.com, sign up, and then register 
for the event (click on the event under "Attend Event" on the right, then 
"Register" at the bottom), so we know how many to expect.  There will be 
an iPod give away.

If you have any questions, please contact [EMAIL PROTECTED]

Location/Address:
North Sisters Conference Room (ask at the front desk)
100 SW Market
Portland, OR 97201

Agenda:
8:30 to 9:30 - Networking and Coffee
9:30 to 10:30 - Kinetic Request Live Demo
10:30 to 10:45 - Break
10:45 - 11:15 - TuringSMI Support & Smart Program
11:15 - 11:20 - Door Prize Drawing (Three iPods, Pens, etc.)
11:20 - 12:00 - Stump The Remedy Expert Q&A session
12:00 - 1:00 - Networking

Looking forward to seeing you all there.  Okay, maybe not all of you, but 
the folks from Oregon/SW Washington anyway. :-)

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach
***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[L. J. Head]

and you have tried resetting the user's password and logging on using that
ID and password form other machines and it works fine?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
We don't use LDAP to log into the Mid Tier.  We just create our own user
id's and password using the AR System User Profile form.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 5:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
if you are using AREA you could turn on detailed logging and find out why
it's erroring out

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
Done that, I remote controlled into her computer to make sure she was
logging in correctly.
 
Thanks!
 
Lisa

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
verify username and password case.  

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.


** 
I able to log onto the Mid Tier ("user tool").  I'm also able to log in as
another user just fine.  But the user keeps getting Authentication Failed
when logging onto the Mid Tier from her computer.
 
I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.  
 
We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003
server.
 
Lisa
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was submitted
with HTML in it___ __20060125___This posting was
submitted with HTML in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Joe D'Souza]

Can she log in from the regular Windows User Tool?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
  Sent: Monday, September 10, 2007 5:21 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Mid Tier Authentication Failed.


  **
  We don't use LDAP to log into the Mid Tier.  We just create our own user
id's and password using the AR System User Profile form.




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
  Sent: Monday, September 10, 2007 5:14 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Mid Tier Authentication Failed.


  **
  if you are using AREA you could turn on detailed logging and find out why
it's erroring out




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
  Sent: Monday, September 10, 2007 3:07 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Mid Tier Authentication Failed.


  **
  Done that, I remote controlled into her computer to make sure she was
logging in correctly.

  Thanks!

  Lisa




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
  Sent: Monday, September 10, 2007 4:51 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Mid Tier Authentication Failed.


  **
  verify username and password case.




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
  Sent: Monday, September 10, 2007 2:44 PM
  To: arslist@ARSLIST.ORG
  Subject: Mid Tier Authentication Failed.


  **
  I able to log onto the Mid Tier ("user tool").  I'm also able to log in as
another user just fine.  But the user keeps getting Authentication Failed
when logging onto the Mid Tier from her computer.

  I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.

  We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003
server.

  Lisa
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.14/999 - Release Date: 9/10/2007
5:43 PM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Row level access with flashboards

[Robert Molenda]

Interesting question!!

 

I'm on 7.0.1 Patch 1, and did some testing with the HPD:Incident
Management Console (and the management view within), and taking API+SQL
Traces, the queries executed as defined by FB Variables, without any
"extra" sql attached, (Field 1, 3, 112, 6... restrictions)

 

It also executes as the user context 'Mid-tier', which is the internal
account, so it might be thought of as an "Administrator" level account.

 

I was hoping to find an "Impersonate User" entry in the API Log, but
alas, none was found. (hum, that IS logged right??)

 

I DID see where Mid-Tier was getting the user's group list, etc but
nothing was in the SQL Query.

 

I will (as Joe is going to do as well), perform some additional testing,
because that is an interesting conundrum of data-access... 

 

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, September 10, 2007 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Row level access with flashboards

 

Hello Jason,

 

I don't really have an answer to what you are facing but in case you do
hear something about what you have observed, please do let us know. Its
a nice to know sort of thing.. I may have time over this week to
simulate what you are seeing so if you can give me a test case scenario
of what you are seeing I'll check to see if I can replicate that on my
free time.

 

I am however on a slightly different patch level - ARS 7.0.1 P3.. Soon I
intend to upgrade to 7.1 as its a dev/test system, so could check on
both these versions.

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jason Miller
Sent: Friday, September 07, 2007 6:50 PM
To: arslist@ARSLIST.ORG
Subject: Row level access with flashboards

** 

Hi all,

 

I noticed a strange behavior with flashboards and row level
access. I am working with the OOTB Remedy Support console in ITSM 6. I
have added row level access on the various forms (Help Desk, Change,
Task) and those permissions are pushed to the SHR:ConsolidatedList
record. 

 

The problem is if I login as a user who can only see a limited
set of records I still see all of the groups and their record counts in
the By Group flashboard ('Flashboard2'). This user should not have any
knowledge of who the other groups are in the system and their ticket
volumes.

 

I know the row level permissions are working on the
SHR:ConsolidatedList form (also where the FB data is coming from)
because the user only see the correct records in the table field.

 

Do flashboards recognize row level access?

Is this a bug?

As designed?

 

 

Thanks,

Jason

 

ARS 7.00.01 p2

ITMS 6

CMDB 1.1 p3

MS SQL

App/DB/MT on Win 2003

IIS 6

__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Eric Cleereman (IT)]

Another thing to check.  Can she logon to Mid-Tier using her login, when logged 
in from a different Windows profile on her PC?  If not, her PC is likely the 
problem.  If so, her Windows profile is likely the problem.
 
A couple things I've seen that can cause this:
 - Locked files.  A reboot will often fix those.
 - IE Plugins.  Try disabling any that she has and you don't.
 - Viruses.  Some of these can hose up data being submitted.
 
Good luck with this.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
We don't use LDAP to log into the Mid Tier.  We just create our own user id's 
and password using the AR System User Profile form.

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 5:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
if you are using AREA you could turn on detailed logging and find out why it's 
erroring out

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
Done that, I remote controlled into her computer to make sure she was logging 
in correctly.
 
Thanks!
 
Lisa

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
verify username and password case.  

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.


** 
I able to log onto the Mid Tier ("user tool").  I'm also able to log in as 
another user just fine.  But the user keeps getting Authentication Failed when 
logging onto the Mid Tier from her computer.
 
I had her flush out her history in IE, Delete her Temp Files in IE and Delete 
her cookies in IE.   I had her flush her DNS.  I also flushed the Cache on the 
mid tier server.  Still no luck.  
 
We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003 
server.
 
Lisa
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Kemes, Lisa]

We don't use LDAP to log into the Mid Tier.  We just create our own user
id's and password using the AR System User Profile form.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 5:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
if you are using AREA you could turn on detailed logging and find out
why it's erroring out



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
Done that, I remote controlled into her computer to make sure she was
logging in correctly.
 
Thanks!
 
Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
verify username and password case.  



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.


** 
I able to log onto the Mid Tier ("user tool").  I'm also able to log in
as another user just fine.  But the user keeps getting Authentication
Failed when logging onto the Mid Tier from her computer.
 
I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.  
 
We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows
2003 server.
 
Lisa
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ __20060125___This
posting was submitted with HTML in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Joe D'Souza]

What's the exact error that you get when you try to log in..

Is the authentication from LDAP? If so that user on a different domain?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
  Sent: Monday, September 10, 2007 5:07 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Mid Tier Authentication Failed.


  **
  Yes




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Monday, September 10, 2007 4:53 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Mid Tier Authentication Failed.


  **
  You mean you can log in from one location but not from another?

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.


**
I able to log onto the Mid Tier ("user tool").  I'm also able to log in
as another user just fine.  But the user keeps getting Authentication Failed
when logging onto the Mid Tier from her computer.

I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.

We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows
2003 server.

Lisa
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.14/999 - Release Date: 9/10/2007
5:43 PM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[L. J. Head]

if you are using AREA you could turn on detailed logging and find out why
it's erroring out

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 3:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
Done that, I remote controlled into her computer to make sure she was
logging in correctly.
 
Thanks!
 
Lisa

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
verify username and password case.  

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.


** 
I able to log onto the Mid Tier ("user tool").  I'm also able to log in as
another user just fine.  But the user keeps getting Authentication Failed
when logging onto the Mid Tier from her computer.
 
I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.  
 
We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003
server.
 
Lisa
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ __20060125___This posting was submitted with
HTML in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Kemes, Lisa]

You mean in the AR System right?  Or do you mean to re-create a windows
profile?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters
Sent: Monday, September 10, 2007 4:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 

Delete and re-create profile?

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.

 

** 

verify username and password case.  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.

** 

I able to log onto the Mid Tier ("user tool").  I'm also able to log in
as another user just fine.  But the user keeps getting Authentication
Failed when logging onto the Mid Tier from her computer.

 

I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.  

 

We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows
2003 server.

 

Lisa

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ 

  
  

Email Disclaimer  
This email has been sent from the TuringSMI Group 

This message is subject to and does not create or vary any contractual
relationship between TuringSMI, SMI Technologies, SMI Telco, its
subsidiaries or affiliates and you. Internet communications are not
secure and therefore the TuringSMI Group does not accept any legal
responsibility for the contents of this message. Any views or opinions
expressed are those of the author.  This message is intended for the
addressee(s) only and its contents and any attached files are strictly
confidential. If you have received it in error, please contact the
sender on the number above.

__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Kemes, Lisa]

Yes



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, September 10, 2007 4:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
You mean you can log in from one location but not from another?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.


** 
I able to log onto the Mid Tier ("user tool").  I'm also able to
log in as another user just fine.  But the user keeps getting
Authentication Failed when logging onto the Mid Tier from her computer.
 
I had her flush out her history in IE, Delete her Temp Files in
IE and Delete her cookies in IE.   I had her flush her DNS.  I also
flushed the Cache on the mid tier server.  Still no luck.  
 
We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a
Windows 2003 server.
 
Lisa

__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Kemes, Lisa]

Done that, I remote controlled into her computer to make sure she was
logging in correctly.
 
Thanks!
 
Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.


** 
verify username and password case.  



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.


** 
I able to log onto the Mid Tier ("user tool").  I'm also able to log in
as another user just fine.  But the user keeps getting Authentication
Failed when logging onto the Mid Tier from her computer.
 
I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.  
 
We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows
2003 server.
 
Lisa
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Joe D'Souza]

You mean you can log in from one location but not from another?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kemes, Lisa
  Sent: Monday, September 10, 2007 4:44 PM
  To: arslist@ARSLIST.ORG
  Subject: Mid Tier Authentication Failed.


  **
  I able to log onto the Mid Tier ("user tool").  I'm also able to log in as
another user just fine.  But the user keeps getting Authentication Failed
when logging onto the Mid Tier from her computer.

  I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.

  We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003
server.

  Lisa
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.14/999 - Release Date: 9/10/2007
5:43 PM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[Bryan Waters]

Delete and re-create profile?

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, September 10, 2007 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier Authentication Failed.

 

** 

verify username and password case.  

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.

** 

I able to log onto the Mid Tier ("user tool").  I'm also able to log in
as another user just fine.  But the user keeps getting Authentication
Failed when logging onto the Mid Tier from her computer.

 

I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.  

 

We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows
2003 server.

 

Lisa

__20060125___This posting was submitted with HTML in
it___ 

__20060125___This posting was submitted with HTML in
it___ 


This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee(s) only and its contents and any attached 
files are strictly confidential. If you have received it in error, please 
contact the sender on the number above.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Mid Tier Authentication Failed.....

[L. J. Head]

verify username and password case.  

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Monday, September 10, 2007 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Mid Tier Authentication Failed.


** 
I able to log onto the Mid Tier ("user tool").  I'm also able to log in as
another user just fine.  But the user keeps getting Authentication Failed
when logging onto the Mid Tier from her computer.
 
I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.  
 
We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows 2003
server.
 
Lisa
__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Mid Tier Authentication Failed.....

[Kemes, Lisa]

I able to log onto the Mid Tier ("user tool").  I'm also able to log in
as another user just fine.  But the user keeps getting Authentication
Failed when logging onto the Mid Tier from her computer.
 
I had her flush out her history in IE, Delete her Temp Files in IE and
Delete her cookies in IE.   I had her flush her DNS.  I also flushed the
Cache on the mid tier server.  Still no luck.  
 
We are using Mid Tier 7.0.1 patch 3 with AR Server 7.0.1 on a Windows
2003 server.
 
Lisa

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Time Translation - Qualification vs. Results

[Haralson Kevin - kharal]

I am running version 1.3.2007.22475 of the Remedy API for
performing ticket searches. One of the criteria and results of the
search is on a DateTime field. I understand that this data is stored
within the database in UNIXTIME format at GMT.
It appears that the Remedy API is performing the necessary
timezone and Daylight Savings shifts upon the qualification data, but it
does not appear to be performing the same processing for the search
result dates. For example, when searching for tickets starting between
9/1/2007 00:00:00 CDT and 9/1/2007 23:59:59 CDT, I am retrieving one
ticket. The Remedy client shows the start time of 9/1/2007 8:00 PM as
adjusted for the timezone and Daylight Savings shift from GMT, but the
Remedy API is returning a start time for this ticket as 9/2/2007 1:00 AM
GMT. (I placed the Timezone indicator on the example as it is not part
of the string.) 
What needs to be done so that the input date fields and output
date fields work alike? It's going to be confusing to continually
remember that only one and which one needs to be adjusted.

Kevin


*
The information contained in this communication is confidential, is
intended only for the use of the recipient named above, and may be
legally privileged.

If the reader of this message is not the intended recipient, you are 
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
communication to the sender and delete the original message or any copy
of it from your computer system.

Thank you.
*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Row level access with flashboards

[Joe D'Souza]

Hello Jason,

I don't really have an answer to what you are facing but in case you do hear
something about what you have observed, please do let us know. Its a nice to
know sort of thing.. I may have time over this week to simulate what you are
seeing so if you can give me a test case scenario of what you are seeing
I'll check to see if I can replicate that on my free time.

I am however on a slightly different patch level - ARS 7.0.1 P3.. Soon I
intend to upgrade to 7.1 as its a dev/test system, so could check on both
these versions.

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jason Miller
  Sent: Friday, September 07, 2007 6:50 PM
  To: arslist@ARSLIST.ORG
  Subject: Row level access with flashboards


  **
  Hi all,



  I noticed a strange behavior with flashboards and row level access. I am
working with the OOTB Remedy Support console in ITSM 6. I have added row
level access on the various forms (Help Desk, Change, Task) and those
permissions are pushed to the SHR:ConsolidatedList record.



  The problem is if I login as a user who can only see a limited set of
records I still see all of the groups and their record counts in the By
Group flashboard (‘Flashboard2’). This user should not have any knowledge of
who the other groups are in the system and their ticket volumes.



  I know the row level permissions are working on the SHR:ConsolidatedList
form (also where the FB data is coming from) because the user only see the
correct records in the table field.



  Do flashboards recognize row level access?

  Is this a bug?

  As designed?





  Thanks,

  Jason



  ARS 7.00.01 p2

  ITMS 6

  CMDB 1.1 p3

  MS SQL

  App/DB/MT on Win 2003

  IIS 6

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.14/999 - Release Date: 9/10/2007
5:43 PM


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Request For Opinion/Knowledge: Patches

[Joe D'Souza]

That's usually the best way to go.. But with reference to Remedy and its
ITSM suite of products, you might want to reconsider that stance, and review
the release notes to check the fix lists.. some of the bugs fixed as a
result of some of those patches were problems that would have hit you
somewhere down the road so these patches were worth installing rather than
wait as most of them were workflow related so it was easy to see what was
fixed.

It sometimes sucks though when patches are released barely weeks from each
other..

What I usually do is if workflow is fixed as in ITSM sort of patches, I go
ahead and apply them right away. You can't go too wrong doing that.

However I prefer waiting and watching the release results of core patches
like patches to the AR Server, Mid-Tier, E-Mail engine, as these patches are
usually more software patches than application patches.. If I do have the
luxury of working with development servers though I do tend to apply them on
a weekend and see how it goes, and roll out if there seems to be a obvious
problem..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Robert Molenda
  Sent: Monday, September 10, 2007 1:44 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Request For Opinion/Knowledge: Patches


  **
  We use the ole-adage



  “If It Ain’t broke-Don’t Fix it”



  With the multitude of patches coming out, it is next to impossible for us
to be “current” because of our “release cycle” is 9 weeks (unless an
emergency arises)



  We ALWAYS keep Admin-Tool & Server versions in synch. AND since we are
mixed (6.3 and 7.0.1) we have TWO Admin tools installed. This simply is to
avoid the “Shoot yourself in the foot” issue that can happen…



  Generally Mid Tier is also the same as the server, but we have been
testing Higher to Lower versions for performance.



  And as with Micro$oft patches, WAIT until you know it will not destroy
your system before applying…



  Thank-goodness for SandBox-Clones these days…

  Thanks-n-advance;

  HDT Platform Incident / Problem Manager & Architect
  Robert Molenda
  IT OS PA
  Tel: +1 408 503 2701
  Fax: +1 408 503 2912
  Mobile: +1 408 472 8097
  [EMAIL PROTECTED]

  Quality begins with your actions.





--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
  Sent: Monday, September 10, 2007 10:35 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Request For Opinion/Knowledge: Patches



  **

  Three words:  Don't.  Buy.  Trouble.



  If what you have is working, and there's nothing in the patch worth
risking a smoothly operating system, I'd hold off until there's a need to
upgrade.  At that, I would wait about 2 weeks after a patch is released - if
it's still out there after then, it's probably going to stay there.



  Keep Admin and Server synced up as closely as is possible.



  Mid-Tier can be a version above AR Server if necessary - the last couple
of versions have been helpful in that way.



  Rick


  On 9/10/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote:

  **

  Could I please get peoples' opinions/experiences related to patches?



  Do you always run the latest and greatest or do you only fix it if it's
broken?

  Do you keep your Mid-Tier and AR at the same patch levels?

  Do you have a "wait" time for releases - BMC releases it and you wait 6
weeks for bugs?



  Any and all feedback is appreciated.  Thank you for your time.



  Michael Durrant

  [EMAIL PROTECTED]

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.14/999 - Release Date: 9/10/2007
5:43 PM


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Request For Opinion/Knowledge: Patches

[Robert Molenda]

We use the ole-adage 

 

"If It Ain't broke-Don't Fix it"

 

With the multitude of patches coming out, it is next to impossible for
us to be "current" because of our "release cycle" is 9 weeks (unless an
emergency arises) 

 

We ALWAYS keep Admin-Tool & Server versions in synch. AND since we are
mixed (6.3 and 7.0.1) we have TWO Admin tools installed. This simply is
to avoid the "Shoot yourself in the foot" issue that can happen...

 

Generally Mid Tier is also the same as the server, but we have been
testing Higher to Lower versions for performance.

 

And as with Micro$oft patches, WAIT until you know it will not destroy
your system before applying...

 

Thank-goodness for SandBox-Clones these days...

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, September 10, 2007 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Request For Opinion/Knowledge: Patches

 

** 

Three words:  Don't.  Buy.  Trouble.

 

If what you have is working, and there's nothing in the patch worth
risking a smoothly operating system, I'd hold off until there's a need
to upgrade.  At that, I would wait about 2 weeks after a patch is
released - if it's still out there after then, it's probably going to
stay there. 

 

Keep Admin and Server synced up as closely as is possible.

 

Mid-Tier can be a version above AR Server if necessary - the last couple
of versions have been helpful in that way.

 

Rick
 

On 9/10/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote: 

** 

Could I please get peoples' opinions/experiences related to patches?

 

Do you always run the latest and greatest or do you only fix it if it's
broken?  

Do you keep your Mid-Tier and AR at the same patch levels?

Do you have a "wait" time for releases - BMC releases it and you wait 6
weeks for bugs?

 

Any and all feedback is appreciated.  Thank you for your time.

 

Michael Durrant

[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
it___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Request For Opinion/Knowledge: Patches

[Nall, Roger]

Excellent words to live by, Rick. If it ain't broke don't fix it. 

 

Roger A. Nall

Manager, OSSNMS Remedy

T-Mobile USA

Desk: 813-348-2556

Cell: 973-652-6723

FAX: 813-348-2565

sf49fanv AIM IM

RogerNall   Yahoo IM

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, September 10, 2007 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Request For Opinion/Knowledge: Patches

 

** 

Three words:  Don't.  Buy.  Trouble.

 

If what you have is working, and there's nothing in the patch worth
risking a smoothly operating system, I'd hold off until there's a need
to upgrade.  At that, I would wait about 2 weeks after a patch is
released - if it's still out there after then, it's probably going to
stay there. 

 

Keep Admin and Server synced up as closely as is possible.

 

Mid-Tier can be a version above AR Server if necessary - the last couple
of versions have been helpful in that way.

 

Rick
 

On 9/10/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote: 

** 

Could I please get peoples' opinions/experiences related to patches?

 

Do you always run the latest and greatest or do you only fix it if it's
broken?  

Do you keep your Mid-Tier and AR at the same patch levels?

Do you have a "wait" time for releases - BMC releases it and you wait 6
weeks for bugs?

 

Any and all feedback is appreciated.  Thank you for your time.

 

Michael Durrant

[EMAIL PROTECTED]

__20060125___This posting was submitted with HTML in
it___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Question: Finding Text

[Joe D'Souza]

That's ok.. If the data is that way its easy to capture "123 Main ave." from
the field using the functions I've described earlier..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Thad K Esser
  Sent: Monday, September 10, 2007 12:39 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text


  **
  Ah.  I was composing a response, and re-read the original post.  I missed
the bit about it being a zero-length field. Presumably, his field has data
like:

  "Name:  John Doe
  Street Address:  123 Main ave.
  City:  Anywhere
  State: HI"

  I was thinking of it as only containing the line with "Street Address:"
and then the data.

  Sorry about that.

  Thad Esser
  Remedy Developer
  "Argue for your limitations, and sure enough, they're yours."-- Richard
Bach


"Joe D'Souza" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"

09/10/2007 09:23 AM Please respond to
  arslist@ARSLIST.ORG


   To arslist@ARSLIST.ORG
  cc
  Subject Re: Question:  Finding Text







  **
  I don't think Tyron wants to replace but wants to capture the text
appearing after the string "Street Address: " which is why the best way to
do that is to take a SUBSTR() using the output of STRSTR() + LENGTH("Street
Address : ") as the starting character position for taking the SUBSTR value
of that field. The end character position would depend on how the rest of
his data is structured in that field. For e.g. if after "Street Address : "
if he has "City : " then the start character position of City minus 1 or 2
would be a good one..

  Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Thad K Esser
  Sent: Monday, September 10, 2007 12:10 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text

  **
  Based on what you said about the text always starting with "Street
Address:", you could also use something like:

 ztmpfield = LTRIM(REPLACE($AddressField$,"Street Address:",""))

  Takes care of it without any other string manipulations.  Or since you
know the text "Street Address:" is always going to be 15 characters, and
always going to be at the beginning of the string you could do:
 ztmpfield = LTRIM(SUBSTR($AddressField$,15))

  The LTRIM clears any whitespace that might show up between the colon and
the start of the data.  It might not be necessary depending on what is
generating this (i.e., whether or not you know it will be there).

  Thad Esser
  Remedy Developer
  "Argue for your limitations, and sure enough, they're yours."-- Richard
Bach

"Tyrone Dee" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"

09/08/2007 10:33 AM
  Please respond to
  arslist@ARSLIST.ORG



  To arslist@ARSLIST.ORG
  cc
  Subject Re: Question:  Finding Text









  **
  Thanks – I will give it a try.

  T.





--



  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Saturday, September 08, 2007 12:57 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text

  Tyron,

  You can use the function STRSTR($FieldToSearchYourString$, "Street
Address:") + LEN("Street Address:") to return an integer value of the
position where "Street Address:" ends in your string
$FieldToSearchYourString$. Then do what you want to do with that..

  Let me know if that helped - or if you require any further help using a
combination of these functions..

  Cheers

  Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
  Sent: Friday, September 07, 2007 11:30 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text


  There will be the words "Street Address:" first and then the address to
follow - "Street Address" will always be the same, but what comes after it
will be different.  Can I some how grab that and place it in a temporary
field?

  THANKS!

  T.


  
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Friday, September 07, 2007 7:32 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text

  On the basis of what will you identify the text then.. If you have a way
to identify the text yes there are ways with the available functions in
Remedy to do what you want.

  Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
  Sent: Friday, September 07, 2007 7:14 PM
  To: arslist@ARSLIST.ORG
  Subject: Question: Finding Text


  I was wondering how I would take a fiel

Re: Request For Opinion/Knowledge: Patches

[Rick Cook]

Three words:  Don't.  Buy.  Trouble.

If what you have is working, and there's nothing in the patch worth risking
a smoothly operating system, I'd hold off until there's a need to upgrade.
At that, I would wait about 2 weeks after a patch is released - if it's
still out there after then, it's probably going to stay there.

Keep Admin and Server synced up as closely as is possible.

Mid-Tier can be a version above AR Server if necessary - the last couple of
versions have been helpful in that way.

Rick

On 9/10/07, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote:
>
> ** Could I please get peoples' opinions/experiences related to patches?
>
> Do you always run the latest and greatest or do you only fix it if it's
> broken?
> Do you keep your Mid-Tier and AR at the same patch levels?
> Do you have a "wait" time for releases - BMC releases it and you wait 6
> weeks for bugs?
>
> Any and all feedback is appreciated.  Thank you for your time.
>
> Michael Durrant
> [EMAIL PROTECTED]
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: DSO Issue

[Robert Molenda]

In addition to the comments below, start at #3, and ensure you can query
the record(s) in the database, also check for "Retry" entries as I have
seen DSO server  (in the past) on restart try to process the retry
records first.

 

If the records look OK, and you can access the remote server(s) then
logging is a must :-) 

 

IF you are using multiple DSO Pools, you will have to merge all the
"pool logfiles", or look at each one separately.

 

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi
Sent: Monday, September 10, 2007 6:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: DSO Issue

 

Hi Frank,

 

1) Is anything changed which prevents connection to "destination server"
of the DSO mapping

2) Try collecting the DSO log. In addition to the regular log file,
there is one more *.log.default. This file contains detailed
intermediate actions which take place during DSO transfer. I am guessing
that you may get some clue even if the DSO is crashing.

3) You may look at the form Distributed Pending. See whether the oldest
is getting processed or not. If DSO is crashing is crashing while
processing same record, there could be some data issue.

 

Hope you will get some clue from the above steps.

 

 

Best Regards,

 

Uday Joshi

 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Saturday, September 08, 2007 03:02 AM
To: arslist@ARSLIST.ORG
Subject: DSO Issue

** Having issue with DSO. All of a sudden it is crashing. I start it up
and then it crashes with a CORE file. I tried stopping and restarting
ARS and everything starts OK except for DSO. As far as I know nothing
has changed on the server. I generated a TRUSS file but did not see
anything -- although there was lots output and not everything I
understood :) 

Any thoughts on what to look at.

ARS 6.3 p20, Solaris 9
Sybase 12.5, LINUX

__20060125___This posting was submitted with HTML in
it___ 


The information contained in this electronic message and any attachments
to this message are intended for the exclusive use of the addressee(s)
and may contain proprietary, confidential or privileged information. If
you are not the intended recipient, you should not disseminate,
distribute or copy this e-mail. Please notify the sender immediately and
destroy all copies of this message and any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient
should check this email and any attachments for the presence of viruses.
The company accepts no liability for any damage caused by any virus
transmitted by this email.

www.wipro.com

__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Request For Opinion/Knowledge: Patches

[Durrant, Michael M. - ITSD]

Could I please get peoples' opinions/experiences related to patches?
 
Do you always run the latest and greatest or do you only fix it if it's
broken?  
Do you keep your Mid-Tier and AR at the same patch levels?
Do you have a "wait" time for releases - BMC releases it and you wait 6
weeks for bugs?
 
Any and all feedback is appreciated.  Thank you for your time.
 
Michael Durrant
[EMAIL PROTECTED]

The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: 5.1.2 install problems

[Joe D'Souza]

If you have the MS-SQL 2K5 server disk, just install the client component.
It will not create any folder or anything but install a dll file that the
ARS installation will use to connect to SQL 2K5 servers on your network. So
when you give the installation the necessary information to connect to the
SQL server, it will be channeled through this client.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
  Sent: Monday, September 10, 2007 11:44 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: 5.1.2 install problems


  **
  Its just the raw Win2k3 install at the moment, no SQL clients at all.

  Could be right, ta for that!




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: 10 September 2007 16:45
  To: arslist@ARSLIST.ORG
  Subject: Re: 5.1.2 install problems


  **
  Have you installed the MS-SQL client?? It looks like maybe you are missing
the MS-SQL 25 client.

  The SQL client for 2K5 is just a dll file that gets installed and
registered (I remember pulling some of my hair over this). You will not see
anything in your Start Programs folder after the installation of the MS-SQL
2K5 client..

  Cheers

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


**
Getting to the point of selecting the database type (SQL Server, oracle,
etc.), click on that and get "Cannot load database connection DLL".

All the SQL servers are on other boxes, so its not a local SQL 2K5 thats
halting progress.




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:14
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


**
ARS 5.1.2 should have no problems with SQL 2K5. What is the error you
get on trying to connect?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
  Sent: Monday, September 10, 2007 11:05 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: 5.1.2 install problems


  **
  We've got a few SQL databases (512 running on SQL 2k, 7 running on SQL
2k5), so I could be wanting to install it onto a SQL 2000 database, but its
not even getting to that point.



--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: 10 September 2007 16:05
  To: arslist@ARSLIST.ORG
  Subject: Re: 5.1.2 install problems


  **
  It should be the other way round. Install your system on 2000, upgrade
that to 2005 after shutting down the Remedy services, and then change the
compatibility level of the SQL database to 2000. That should work.

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: 5.1.2 install problems


**
All,

I'm attempting to install 5.1.2 onto a Win2k3 VMWare session as our
development system.  Ideally it should be connecting up to a SQL 2005
server.  After reading through the archives, I've set the sp_dbcmptlevel for
SQL 2000 (as per our 5.1.2 live system).

However, it doesn't even get to the point of asking the server to
install to - I get the "Cannot load database connection DLL" error pop up
regardless of what I do.

Any suggestions?

Ta

Dave
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.13/998 - Release Date: 9/10/2007
8:48 AM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Question: Finding Text

[Thad K Esser]

Ah.  I was composing a response, and re-read the original post.  I missed 
the bit about it being a zero-length field. Presumably, his field has data 
like:

"Name:  John Doe
Street Address:  123 Main ave.
City:  Anywhere
State: HI"

I was thinking of it as only containing the line with "Street Address:" 
and then the data. 

Sorry about that.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Joe D'Souza" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/10/2007 09:23 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Question:  Finding Text






** 
I don't think Tyron wants to replace but wants to capture the text 
appearing after the string "Street Address: " which is why the best way to 
do that is to take a SUBSTR() using the output of STRSTR() + 
LENGTH("Street Address : ") as the starting character position for taking 
the SUBSTR value of that field. The end character position would depend on 
how the rest of his data is structured in that field. For e.g. if after 
"Street Address : " if he has "City : " then the start character position 
of City minus 1 or 2 would be a good one..
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Thad K Esser
Sent: Monday, September 10, 2007 12:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Finding Text

** 
Based on what you said about the text always starting with "Street 
Address:", you could also use something like: 

ztmpfield = LTRIM(REPLACE($AddressField$,"Street Address:","")) 

Takes care of it without any other string manipulations.  Or since you 
know the text "Street Address:" is always going to be 15 characters, and 
always going to be at the beginning of the string you could do: 
ztmpfield = LTRIM(SUBSTR($AddressField$,15)) 

The LTRIM clears any whitespace that might show up between the colon and 
the start of the data.  It might not be necessary depending on what is 
generating this (i.e., whether or not you know it will be there). 

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach 


"Tyrone Dee" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
09/08/2007 10:33 AM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Question:  Finding Text








** 
Thanks ? I will give it a try. 
  
T. 
  



From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Saturday, September 08, 2007 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Finding Text 
  
Tyron, 
  
You can use the function STRSTR($FieldToSearchYourString$, "Street 
Address:") + LEN("Street Address:") to return an integer value of the 
position where "Street Address:" ends in your string 
$FieldToSearchYourString$. Then do what you want to do with that.. 
  
Let me know if that helped - or if you require any further help using a 
combination of these functions.. 
  
Cheers 
  
Joe 
  
-Original Message- 
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee 
Sent: Friday, September 07, 2007 11:30 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Question: Finding Text 
  
  
There will be the words "Street Address:" first and then the address to 
follow - "Street Address" will always be the same, but what comes after it 
will be different.  Can I some how grab that and place it in a temporary 
field? 
  
THANKS! 
  
T. 
  
  
 
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza 
Sent: Friday, September 07, 2007 7:32 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Question: Finding Text 
  
On the basis of what will you identify the text then.. If you have a way 
to identify the text yes there are ways with the available functions in 
Remedy to do what you want. 
  
Joe 
  
-Original Message- 
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee 
Sent: Friday, September 07, 2007 7:14 PM 
To: arslist@ARSLIST.ORG 
Subject: Question: Finding Text 
  
  
I was wondering how I would take a field with (zero character length) and 
through workflow find a specific text (i.e. 123 Jones Avenue) and set it 
to a temporary field.  The text I am looking for will not necessarily be 
in the same place all the time and may not be the same length all the 
time. 
  
Is this possible? 
  
Any help is appreciated. 
  
Thanks. 
  
T.
__20060125___This posting was submitted with HTML in 
it___ 

***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not

Re: Question: Finding Text

[Joe D'Souza]

I don't think Tyron wants to replace but wants to capture the text appearing
after the string "Street Address: " which is why the best way to do that is
to take a SUBSTR() using the output of STRSTR() + LENGTH("Street Address :
") as the starting character position for taking the SUBSTR value of that
field. The end character position would depend on how the rest of his data
is structured in that field. For e.g. if after "Street Address : " if he has
"City : " then the start character position of City minus 1 or 2 would be a
good one..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Thad K Esser
  Sent: Monday, September 10, 2007 12:10 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text


  **
  Based on what you said about the text always starting with "Street
Address:", you could also use something like:

  ztmpfield = LTRIM(REPLACE($AddressField$,"Street Address:",""))

  Takes care of it without any other string manipulations.  Or since you
know the text "Street Address:" is always going to be 15 characters, and
always going to be at the beginning of the string you could do:
  ztmpfield = LTRIM(SUBSTR($AddressField$,15))

  The LTRIM clears any whitespace that might show up between the colon and
the start of the data.  It might not be necessary depending on what is
generating this (i.e., whether or not you know it will be there).

  Thad Esser
  Remedy Developer
  "Argue for your limitations, and sure enough, they're yours."-- Richard
Bach


"Tyrone Dee" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"

09/08/2007 10:33 AM Please respond to
  arslist@ARSLIST.ORG


   To arslist@ARSLIST.ORG
  cc
  Subject Re: Question:  Finding Text







  **
  Thanks – I will give it a try.

  T.




--


  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Saturday, September 08, 2007 12:57 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text

  Tyron,

  You can use the function STRSTR($FieldToSearchYourString$, "Street
Address:") + LEN("Street Address:") to return an integer value of the
position where "Street Address:" ends in your string
$FieldToSearchYourString$. Then do what you want to do with that..

  Let me know if that helped - or if you require any further help using a
combination of these functions..

  Cheers

  Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
  Sent: Friday, September 07, 2007 11:30 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text


  There will be the words "Street Address:" first and then the address to
follow - "Street Address" will always be the same, but what comes after it
will be different.  Can I some how grab that and place it in a temporary
field?

  THANKS!

  T.


  
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Friday, September 07, 2007 7:32 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Question: Finding Text

  On the basis of what will you identify the text then.. If you have a way
to identify the text yes there are ways with the available functions in
Remedy to do what you want.

  Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
  Sent: Friday, September 07, 2007 7:14 PM
  To: arslist@ARSLIST.ORG
  Subject: Question: Finding Text


  I was wondering how I would take a field with (zero character length) and
through workflow find a specific text (i.e. 123 Jones Avenue) and set it to
a temporary field.  The text I am looking for will not necessarily be in the
same place all the time and may not be the same length all the time.

  Is this possible?

  Any help is appreciated.

  Thanks.

  T.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

OT: JDBC ARDBC Plugin

[Thad K Esser]

"Where's my flying car?"

Available as of last month:
http://www.moller.com/news.htm
-
The M200 Volantor Becomes A Viable Product

As the Rotapower® engine enters high volume production for a variety of 
applications, we believe its unit cost will fall dramatically.  The 
engines are the most expensive components in the M200 so as engine 
production ramps up, the costs of the M200 are expected to decline. 

Initially we expect to sell the M200G for prices between $95,000 and 
$145,000 depending on options.
-

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Tim Widowfield" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/09/2007 03:29 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: JDBC ARDBC Plugin






Jarl,

I agree that SOAP is the hottest integration technology when it comes to
sharing data between enterprises, but I think there are still cases where
in-house you might want the tighter integration and sheer convenience an 
ARDBC
JDBC plug-in could give you.

It's astonishing how many organizations are still, after all these years,
relying on nightly CSV dumps from external databases.  Where's that 
single,
enterprise-wide, federated, distributed database they promised us back in 
the
90's?  And where's my flying car???

--Tim


--- Jarl Grøneng <[EMAIL PROTECTED]> wrote:

> Hi,
> 
> For me it would be nice 5-10 years ago, but today almost all of the
> integration are done aplication - application(and also trough
> middleware), and not to the databases. SOAP and J2EE rules the
> integration at the moment...
> 
> --
> Jarl
> 
> On 9/8/07, Axton <[EMAIL PROTECTED]> wrote:
> > With the new java based plugin server introduced in 7.1, can I get a
> > show of hands in who would the interested in a jdbc driver implemented
> > as an ARDBC plugin?
> >
> > Seems that a generic implementation would allow access to any remote
> > db that provides a jdbc driver (Oracle, MSSQL, MySQL, LDAP, MS Access,
> > SQLLite, PostgreSQL, Domino, DB2, etc.).
> >
> > Seems the targets could be almost endless.
> >
> > Axton Grams
> >
> >
>
___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
ARSlist:"Where
> the Answers Are"
> >
> 
>
___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where 
the
> Answers Are"
> 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where 
the Answers Are"



***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Question: Finding Text

[Thad K Esser]

Based on what you said about the text always starting with "Street 
Address:", you could also use something like:

ztmpfield = LTRIM(REPLACE($AddressField$,"Street Address:",""))

Takes care of it without any other string manipulations.  Or since you 
know the text "Street Address:" is always going to be 15 characters, and 
always going to be at the beginning of the string you could do:
ztmpfield = LTRIM(SUBSTR($AddressField$,15))

The LTRIM clears any whitespace that might show up between the colon and 
the start of the data.  It might not be necessary depending on what is 
generating this (i.e., whether or not you know it will be there).

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Tyrone Dee" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/08/2007 10:33 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Question:  Finding Text






** 
Thanks ? I will give it a try.
 
T.
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Saturday, September 08, 2007 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Finding Text
 
Tyron,
 
You can use the function STRSTR($FieldToSearchYourString$, "Street 
Address:") + LEN("Street Address:") to return an integer value of the 
position where "Street Address:" ends in your string 
$FieldToSearchYourString$. Then do what you want to do with that..
 
Let me know if that helped - or if you require any further help using a 
combination of these functions..
 
Cheers
 
Joe
 
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
Sent: Friday, September 07, 2007 11:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Finding Text
 
 
There will be the words "Street Address:" first and then the address to 
follow - "Street Address" will always be the same, but what comes after it 
will be different.  Can I some how grab that and place it in a temporary 
field?
 
THANKS!
 
T.
 
 

From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, September 07, 2007 7:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Finding Text
 
On the basis of what will you identify the text then.. If you have a way 
to identify the text yes there are ways with the available functions in 
Remedy to do what you want.
 
Joe
 
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] Behalf Of Tyrone Dee
Sent: Friday, September 07, 2007 7:14 PM
To: arslist@ARSLIST.ORG
Subject: Question: Finding Text
 
 
I was wondering how I would take a field with (zero character length) and 
through workflow find a specific text (i.e. 123 Jones Avenue) and set it 
to a temporary field.  The text I am looking for will not necessarily be 
in the same place all the time and may not be the same length all the 
time.
 
Is this possible?
 
Any help is appreciated.
 
Thanks.
 
T.
__20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was submitted with 
HTML in it___

***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: New Java Plugin Server Problems

[Jarl Grøneng]

Your missing arpluginjni71 in java.library.path

--
Jarl

On 9/10/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
> I think this might be related.. in my arjavaplugin.log  I am seeing this..
>
> 2007-09-06 09:02:39,986 ERROR [main]
> com.bmc.arsys.pluginsvr.legacy.PluginProxy (?:?) - Error
> while loading the native plugin hosting library arpluginjni
> java.lang.UnsatisfiedLinkError: no arpluginjni71 in java.library.path
>  at java.lang.ClassLoader.loadLibrary(Unknown Source)
>  at java.lang.Runtime.loadLibrary0(Unknown Source)
>  at java.lang.System.loadLibrary(Unknown Source)
>  at
> com.bmc.arsys.pluginsvr.legacy.PluginProxy.(Unknown
> Source)
>  at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown
> Source)
> Static initialize method invoked
> UserDefined value for sample Property Value
> Static initialize method invoked
> UserDefined value for sample null
>
> Everthing seems to be running fine..
> ENV:: Windows 2003 SP2 (ar server) ARS 7.1
>
>
>
> On 9/9/07, Axton <[EMAIL PROTECTED]> wrote:
> > Having trouble getting the new java based plugin server started under
> > armonitor.  armonitor.log shows the following:
> >
> > Sun Sep  9 18:21:46 2007  Failure occurred during execl() (ARERR 33)
> > Sun Sep  9 18:21:46 2007 Bad address : ./java
> > Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> > Sun Sep  9 18:21:46 2007 ARMonitor child process (pid:25366) started.
> > ./java
> > Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> > Sun Sep  9 18:21:46 2007 ARMonitor child process (pid:25366) died with
> 0.
> > ./java
> >
> > ...
> >
> > Sun Sep  9 18:21:46 2007  Failure occurred during execl() (ARERR 33)
> > Sun Sep  9 18:21:46 2007 Bad address : ./java
> > Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> > Sun Sep  9 18:21:46 2007
> > Tried 4 restarts in 30 seconds. I give up at Sun Sep  9 18:21:46 2007
> >
> >
> > If I manually start the process with the command listed in armonitor,
> > all seems well; the process starts and continues running.
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$  java -Xmx512m -classpath
> >
> /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar
> > com.bmc.arsys.plugin
> > vr.ARPluginServerMain -x sundev71 -i /usr/ar/sundev71 -m
> > AR System Plugin Server Version 7.1.00 Build 200708221849
> >
> > This is on Solaris 10 sparc64x2 with a remote Oracle 10g instance
> > running on linux x86-32x2.
> >
> > This only seems to be an issue when using libumem as the memory
> > management library (enabled by setting the following at the top of the
> > arsystem script):
> >
> > UMEM_DEBUG=default
> > UMEM_LOGGING=transaction
> > LD_PRELOAD=libumem.so.1
> > export UMEM_DEBUG UMEM_LOGGING LD_PRELOAD
> >
> > Without this, it starts just fine.
> >
> > Some system information:
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ which java
> > /usr/bin/java
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ java -version
> > java version "1.5.0_12"
> > Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04)
> > Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode)
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ /usr/java/bin/java -version
> > java version "1.5.0_12"
> > Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04)
> > Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode)
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ uname -a
> > SunOS sundev01 5.10 Generic_118833-33 sun4u sparc SUNW,Sun-Fire-280R
> >
> > # psrinfo -v
> > Status of virtual processor 0 as of: 09/09/2007 18:40:17
> > on-line since 09/03/2007 03:06:09.
> > The sparcv9 processor operates at 900 MHz,
> >and has a sparcv9 floating point processor.
> > Status of virtual processor 1 as of: 09/09/2007 18:40:17
> > on-line since 09/03/2007 03:06:11.
> > The sparcv9 processor operates at 900 MHz,
> >and has a sparcv9 floating point processor.
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ cat
> > /etc/arsystem/sundev71/armonitor.conf
> > Monitor-directory: /usr/ar/sundev71
> > SNMP-agent-enabled: F
> > #/usr/ar/sundev71/bin/arsnmpd --server sundev71 -f -c
> > /usr/ar/sundev71/conf/arsnmpd.conf udp:161
> > /usr/ar/sundev71/bin/arserverd -s sundev71 -i /usr/ar/sundev71 -l
> > /etc/arsystem/sundev71
> > /usr/ar/sundev71/bin/arsvcdsp -s sundev71 -d /usr/ar/sundev71
> > #/usr/ar/sundev71/bin/arservdsd -s sundev71 -i /usr/ar/sundev71
> > /usr/ar/sundev71/bin/arplugin -s sundev71 -i /usr/ar/sundev71
> > java -Xmx512m -classpath
> >
> /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar
> > com.bmc.arsys.pluginsvr.ARPluginServerMain -x sundev71 -i
> /um
> > /usr/ar/sundev71/apps/aremail/emaild.sh start
> >
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file
> /usr/ar/sundev71/bin/armonitor
> > /usr/ar/sundev71/bin/armonitor: ELF 32-bit MSB executable SPARC
> > Version 1, dynamically linked, stripped
> > [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file /usr/ar/sundev71/pluginsvr
> > /usr/ar/sundev71/pluginsvr: directory
> > [EMAIL PROTECTED] /usr/ar/s

Re: 5.1.2 install problems

[Barber, Dave]

Its just the raw Win2k3 install at the moment, no SQL clients at all.
 
Could be right, ta for that!



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:45
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
Have you installed the MS-SQL client?? It looks like maybe you are
missing the MS-SQL 25 client.
 
The SQL client for 2K5 is just a dll file that gets installed and
registered (I remember pulling some of my hair over this). You will not
see anything in your Start Programs folder after the installation of the
MS-SQL 2K5 client..
 
Cheers
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
Getting to the point of selecting the database type (SQL Server,
oracle, etc.), click on that and get "Cannot load database connection
DLL".
 
All the SQL servers are on other boxes, so its not a local SQL
2K5 thats halting progress.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:14
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
ARS 5.1.2 should have no problems with SQL 2K5. What is the
error you get on trying to connect?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
We've got a few SQL databases (512 running on SQL 2k, 7
running on SQL 2k5), so I could be wanting to install it onto a SQL 2000
database, but its not even getting to that point.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:05
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
It should be the other way round. Install your system on
2000, upgrade that to 2005 after shutting down the Remedy services, and
then change the compatibility level of the SQL database to 2000. That
should work.
 
Joe

-Original Message-
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: 5.1.2 install problems


** 
All,
 
I'm attempting to install 5.1.2 onto a Win2k3
VMWare session as our development system.  Ideally it should be
connecting up to a SQL 2005 server.  After reading through the archives,
I've set the sp_dbcmptlevel for SQL 2000 (as per our 5.1.2 live system).
 
However, it doesn't even get to the point of
asking the server to install to - I get the "Cannot load database
connection DLL" error pop up regardless of what I do.
 
Any suggestions?
 
Ta
 
Dave

__20060125___This posting was submitted with HTML in
it___
 
Please consider the environment before printing this e-mail or its attachments.


This e-mail (and any attachments) contains information, which is confidential 
and intended solely for the attention and use of the named addressee(s). If you 
are not the intended recipient you must not copy, distribute or use it for any 
purpose or disclose the contents to any person. If you have received this 
e-mail in error, please notify us immediately at [EMAIL PROTECTED] The 
information contained in this e-mail (and any attachments) is supplied in good 
faith, but the sender shall not be under any liability in damages or otherwise 
for any reliance that may be placed upon it by the recipient. Any comments or 
opinions expressed are those of the originator not of NTT Europe Ltd. unless 
otherwise expressly stated.
 
NTT Europe Limited is a company registered in England and Wale

Re: 5.1.2 install problems

[Joe D'Souza]

Have you installed the MS-SQL client?? It looks like maybe you are missing
the MS-SQL 25 client.

The SQL client for 2K5 is just a dll file that gets installed and registered
(I remember pulling some of my hair over this). You will not see anything in
your Start Programs folder after the installation of the MS-SQL 2K5 client..

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
  Sent: Monday, September 10, 2007 11:25 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: 5.1.2 install problems


  **
  Getting to the point of selecting the database type (SQL Server, oracle,
etc.), click on that and get "Cannot load database connection DLL".

  All the SQL servers are on other boxes, so its not a local SQL 2K5 thats
halting progress.




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: 10 September 2007 16:14
  To: arslist@ARSLIST.ORG
  Subject: Re: 5.1.2 install problems


  **
  ARS 5.1.2 should have no problems with SQL 2K5. What is the error you get
on trying to connect?

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


**
We've got a few SQL databases (512 running on SQL 2k, 7 running on SQL
2k5), so I could be wanting to install it onto a SQL 2000 database, but its
not even getting to that point.




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:05
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


**
It should be the other way round. Install your system on 2000, upgrade
that to 2005 after shutting down the Remedy services, and then change the
compatibility level of the SQL database to 2000. That should work.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
  Sent: Monday, September 10, 2007 10:53 AM
  To: arslist@ARSLIST.ORG
  Subject: 5.1.2 install problems


  **
  All,

  I'm attempting to install 5.1.2 onto a Win2k3 VMWare session as our
development system.  Ideally it should be connecting up to a SQL 2005
server.  After reading through the archives, I've set the sp_dbcmptlevel for
SQL 2000 (as per our 5.1.2 live system).

  However, it doesn't even get to the point of asking the server to
install to - I get the "Cannot load database connection DLL" error pop up
regardless of what I do.

  Any suggestions?

  Ta

  Dave
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.13/998 - Release Date: 9/10/2007
8:48 AM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Request ID "In Process"

[Joe D'Souza]

SLM and assignment processes are really not related in their functions so
the installation of SLM should not really affect anything to the process of
assignment. Its the success of the assignment process on raising a SR that
an incident gets created and you get a Incident Id instead of the "In
Process" string.

If this is a development server, I'd suggest to take a Filter Log and see if
you can spot anything useful there. You may have already done that. Did you
notice anything?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oyefeso, Bola
  Sent: Friday, September 07, 2007 5:02 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Request ID "In Process"


  **
  This problem I would say started when the SLM was installed.  The server
team did the installation of SLM about a week after the installation of
Service Management, so I am not sure when the assignment engine was
installed and if they run into error.  I will check with them next week.
Before the installation of SLM, I created 2 tickets without any problem.

  Thank you.





--

  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Friday, September 07, 2007 4:22 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Request ID "In Process"



  SLM should not interfere with the assignment process.. Did you get any
errors at the time you had installed your assignment engine? That I would
think would have more bearing on a non working assignment process than
installation of SLM..



  Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oyefeso, Bola
Sent: Friday, September 07, 2007 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Request ID "In Process"

**

All check boxes are checked.  Status of the assignments are “Enabled”.
We installed SLM, do you think that could cause this problem?






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Friday, September 07, 2007 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Request ID "In Process"



During the configuration of assignments, there are check boxes for
processes you want that assignment for e.g. Incident, Problem etc.. Make
sure your assignment record isn't lacking anything. Also make sure your
status of that assignment record isn't anything but Active..



Joe

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Ben Cantatore
  Sent: Friday, September 07, 2007 11:59 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Request ID "In Process"


  Look at the stuck request sitting in the SRM:Requests form.  Take all
the values there and punch it in manually into the incident form and then
try to submit it.  It will probably give you the same error.  Otherwise I'd
recommend looking at these two filters:
HPD:HII:CreateIncident_045_SetAssignee,
HPD:HII:CreateIncident_040_SetAsgmntGrpID

  Ben Cantatore
  Remedy Administrator
  Avon
  (914) 935-2946

"Oyefeso, Bola" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"


09/07/2007 11:14 AM

  Please respond to
  arslist@ARSLIST.ORG


   To
 arslist@ARSLIST.ORG

  cc


  Subject
 Re: Request ID "In Process"













  **

  I specified assignee group.  I even have someone in the group.





--


  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
  Sent: Friday, September 07, 2007 10:56 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Request ID "In Process"

  It's telling you that there is no automatic assignee group for
requests submitted through the Requester console, and you must have
specified in your setup that assignments were to happen automatically.
Specify some default assignee group (like your Tier 1) for those tickets,
and I think your error will be resolved.

  Rick




--


  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oyefeso, Bola
  Sent: Friday, September 07, 2007 7:50 AM
  To: arslist@ARSLIST.ORG
  Subject: Request ID "In Process"
  **
  Hello everyone,
  We are trying out version 7.0.  I have configured all that needed to
be but when I submit a ticket it does not give me an ID; it stays in “In
Process”.  I looked at the event and it says

Re: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server

[Joe D'Souza]

Have you applied patch 3 at the minimum? I think I remember this being a
problem and ARDBCQuery.dll file was fixed on patch 3. This file had to be
manually replaced during the installation of that patch..

Are you on patch 3 or above?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Muhammed, Siraj
Sent: Saturday, September 08, 2007 3:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [8760] Cannot establish a network connection to the AR
System Plug-In server


Hi Kaiser,

We are using ARDBC Plugin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, September 05, 2007 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR [8760] Cannot establish a network connection to the
AR System Plug-In server

Are you using the ARDBC plug-in?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Muhammed, Siraj
Sent: Wednesday, September 05, 2007 9:07 AM
To: arslist@ARSLIST.ORG
Subject: ARERR [8760] Cannot establish a network connection to the AR
System Plug-In server

**

Hi,



I'm getting an error "ARERR [8760] Cannot establish a network connection
to the AR System Plug-In server" when I try to open ticket from
requester console.



I was able to create ticket till I restart the server recently.



Could you please some one help me how to rectify this error?



ARS Server: 7.0.01

Incident Mnagement version   :7.0.02

Server OS  : Solaris 10

DB: Oracle 10G









Siraj P M|Capgemini | Bangalore

Telecom & Media Skill Center

Main: +91 80 66567000|Extn: 4305

Mobile: +91 99 860 23722 (India) ; +968 92856401 (Oman)
E-Mail:[EMAIL PROTECTED]

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM Data Model

[Uday Joshi]

Hi Frex,
 
Sorry for responding late. But I came across some white paper explaining
architecture of various module in ITSM. It does include ERDs.
 
Example visit following link for Change management
 
http://www.bmc.com/supportu/documents/57/47/65747/65747.pdf
 
It may give some insight to the application. 

Best Regards,
 
Uday Joshi
 
 

 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo
Sent: Wednesday, September 05, 2007 07:16 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Data Model


** 
Hi Everyone,
 
Need to extract some data from ITSM6.0 (Oracel Level). I have not been
told what data to extract yet :) But would like to take a look at, if
you have any, some data model or a doc with an overview of the ITSM
forms/views and their relationship. 
 
Hope I am not asking too much :)
 
Have a nice day.
 
Frex



Ne gardez plus qu'une seule adresse mail ! Copiez vos mails
  vers Yahoo! Mail
__20060125___This posting was submitted with HTML in
it___



The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.
 
www.wipro.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: 5.1.2 install problems

[Barber, Dave]

Getting to the point of selecting the database type (SQL Server, oracle,
etc.), click on that and get "Cannot load database connection DLL".
 
All the SQL servers are on other boxes, so its not a local SQL 2K5 thats
halting progress.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:14
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
ARS 5.1.2 should have no problems with SQL 2K5. What is the error you
get on trying to connect?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
We've got a few SQL databases (512 running on SQL 2k, 7 running
on SQL 2k5), so I could be wanting to install it onto a SQL 2000
database, but its not even getting to that point.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:05
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
It should be the other way round. Install your system on 2000,
upgrade that to 2005 after shutting down the Remedy services, and then
change the compatibility level of the SQL database to 2000. That should
work.
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: 5.1.2 install problems


** 
All,
 
I'm attempting to install 5.1.2 onto a Win2k3 VMWare
session as our development system.  Ideally it should be connecting up
to a SQL 2005 server.  After reading through the archives, I've set the
sp_dbcmptlevel for SQL 2000 (as per our 5.1.2 live system).
 
However, it doesn't even get to the point of asking the
server to install to - I get the "Cannot load database connection DLL"
error pop up regardless of what I do.
 
Any suggestions?
 
Ta
 
Dave

__20060125___This posting was submitted with HTML in
it___
 
Please consider the environment before printing this e-mail or its attachments.


This e-mail (and any attachments) contains information, which is confidential 
and intended solely for the attention and use of the named addressee(s). If you 
are not the intended recipient you must not copy, distribute or use it for any 
purpose or disclose the contents to any person. If you have received this 
e-mail in error, please notify us immediately at [EMAIL PROTECTED] The 
information contained in this e-mail (and any attachments) is supplied in good 
faith, but the sender shall not be under any liability in damages or otherwise 
for any reliance that may be placed upon it by the recipient. Any comments or 
opinions expressed are those of the originator not of NTT Europe Ltd. unless 
otherwise expressly stated.
 
NTT Europe Limited is a company registered in England and Wales with company 
number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 
58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. 
Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Notification Issue: Resolved

[Joe D'Souza]

That should work.. :-)

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oza, Veeral
Sent: Monday, September 10, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue: Resolved


Hi Joe,

Yes it is a length 0 field.

To resolve this i wrote a phase override active link on HPD:Helpdesk to push
Resolution on the same form on the click of the save button.

Regards,
Veeral Oza.



From: Action Request System discussion list(ARSList) on behalf of Joe
D'Souza
Sent: Mon 9/10/2007 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue



If you export out the record, with the resolution field, do you get a value
in it?

Is it a 0 length field? I think if I remember right, 0 length fields are not
available in notifications..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oza, Veeral
Sent: Sunday, September 09, 2007 11:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue


Nope, its a char field.



From: Action Request System discussion list(ARSList) on behalf of Joe
D'Souza
Sent: Sun 9/9/2007 9:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue


**
If I remember right, isn't that a display only field?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oza, Veeral
Sent: Sunday, September 09, 2007 8:58 PM
To: arslist@ARSLIST.ORG
Subject: Notification Issue


**
Hi All,

This is what is happening:-
1) User creates a new Incident Ticket and it is assigned to XYZ
person
2) XYZ person opens the ticket and uses the Process Flow Status bar
to go
to directly to Incident closure, skipping the Resolution and Recovery phase.
3) A dialog form pops up (which is another view of HPD:HelpDesk) and
he
enters Resolution text.
4) A notification is sent to the requester about the resolution
details.

Now, We have Customised the Notification with the Tag
"SRM:SRV:IndividualSurveyMessage" and included Resolution field in the
notification body.

Now beacuse the user is skipping Resolution and Recovery phase, the
system
is unable to capture the value of Resolution field.

Any ideas will be much appreciated.

Environment:
ITSM 7 Patch 2,
Oracle on Solaris.

Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: 5.1.2 install problems

[Joe D'Souza]

ARS 5.1.2 should have no problems with SQL 2K5. What is the error you get on
trying to connect?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
  Sent: Monday, September 10, 2007 11:05 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: 5.1.2 install problems


  **
  We've got a few SQL databases (512 running on SQL 2k, 7 running on SQL
2k5), so I could be wanting to install it onto a SQL 2000 database, but its
not even getting to that point.




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: 10 September 2007 16:05
  To: arslist@ARSLIST.ORG
  Subject: Re: 5.1.2 install problems


  **
  It should be the other way round. Install your system on 2000, upgrade
that to 2005 after shutting down the Remedy services, and then change the
compatibility level of the SQL database to 2000. That should work.

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: 5.1.2 install problems


**
All,

I'm attempting to install 5.1.2 onto a Win2k3 VMWare session as our
development system.  Ideally it should be connecting up to a SQL 2005
server.  After reading through the archives, I've set the sp_dbcmptlevel for
SQL 2000 (as per our 5.1.2 live system).

However, it doesn't even get to the point of asking the server to
install to - I get the "Cannot load database connection DLL" error pop up
regardless of what I do.

Any suggestions?

Ta

Dave
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.13/998 - Release Date: 9/10/2007
8:48 AM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM7 Assignment Structure

[Don Simmons]

A> "Assignment Configuration" records are generated from within ITSM's
  'Application management Console' , basic config, item #7.From the 
application Administration Console there are Rules for each application.  The 
rules allow you to configure the assignment process and either integrate with 
the assignment engine for each application and each company or globally if you 
are using multitenancy.  Incident Rules  OOB are set to Global--Incident 
General Assignment - Round Robin.  Assignment Engine Integration yes.  Is this 
still the case in your system?


Date: Mon, 10 Sep 2007 09:31:23 -0500From: [EMAIL PROTECTED]: Re: ITSM7 
Assignment StructureTo: [EMAIL PROTECTED] 

Hi Donanswers interspersed.
 


 1.  Are you having the same results in each application?  Change, Incident, 
etc.
A> Only current implementation  is Incident.2.  Did you configure the 
applications to use the assignment engine?
 A> "Assignment Configuration" records are generated from within ITSM's
  'Application management Console' , basic config, item #7.3.  Did you 
configure them to us Capacity, number or round robin? 
 A> None of these models fit our service environment--a request from a 
customer
 goes to their service area, period.  Currently, our customer-service 
structure is 
 105 support groups located within 16 colleges, schools, and other 
top-level organizations.
 Few of these groups will hold full FUNCTIONAL responsibility for one type 
of action 
 for the entire University.  Unfortunatelydifferentiation does prevail 
between types 
 of Incidents (restoration, event, etc) and exactly which group within an 
organization 
 is targeted for initial response.
 dwm  


Date: Mon, 10 Sep 2007 07:39:19 -0500From: [EMAIL PROTECTED]: ITSM7 Assignment 
StructureTo: [EMAIL PROTECTED] 
Good Morning Listers!
 
We are developing Assignment rules for ARS7.1/ITSM7, and I hope this group can 
educate me as to observed behavior.  Modifications aremild and few--ITSM is 
mostly OOB.
 
By my understanding, assignment rules follow these behaviors,in this sequence:
 
1. Higher-number-of-logic-matches prevails, in case of multiple rulesbeing 
satisfied for one ticket--so the rule with the lesser match willnot be utilized.
 
2. Then, sort order governs, with lowest-numerical-sort-order dominant.
 
3. Finally, does this triage follow the principle of 'only one assignmentmade'? 
 I have constructed several trials where more than one rule(of one 
type--"General", "Ownership") seemed to be implementedsequentially, with 
last-rule-executed being results actually recorded.
 
I have encountered multiple examples where the HIGHER (later) sortnumber 
prevailed, among equally-valid qualification criteria (situationdeliberately 
chosen for this purpose.).
 
Any observations from you folks would be most helpful.
 
ARS7.1
ITSM7
Windows2003
MS SQL
 
 
 
 
Don W. McClure, P.E.Systems Engineer &   Application AdministratorUniversity of 
North Texas
dwmac_at_unt.edu
940.565.3287
 


"Not everything that can be counted counts, and not everything that counts can 
be counted."(Albert Einstein)__20060125___This posting was 
submitted with HTML in it___ 

More photos; more messages; more whatever - Get MORE with Windows LiveT 
Hotmail®. NOW with 5GB storage. Get more! __20060125___This 
posting was submitted with HTML in it___ __20060125___This 
posting was submitted with HTML in it___ 
_
Can you find the hidden words?  Take a break and play Seekadoo!
http://club.live.com/seekadoo.aspx?icid=seek_wlmailtextlink
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Notification Issue: Resolved

[Oza, Veeral]

Hi Joe,
 
Yes it is a length 0 field.
 
To resolve this i wrote a phase override active link on HPD:Helpdesk to push 
Resolution on the same form on the click of the save button.
 
Regards,
Veeral Oza.



From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza
Sent: Mon 9/10/2007 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue



If you export out the record, with the resolution field, do you get a value
in it?

Is it a 0 length field? I think if I remember right, 0 length fields are not
available in notifications..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oza, Veeral
Sent: Sunday, September 09, 2007 11:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue


Nope, its a char field.



From: Action Request System discussion list(ARSList) on behalf of Joe
D'Souza
Sent: Sun 9/9/2007 9:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue


**
If I remember right, isn't that a display only field?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oza, Veeral
Sent: Sunday, September 09, 2007 8:58 PM
To: arslist@ARSLIST.ORG
Subject: Notification Issue


**
Hi All,

This is what is happening:-
1) User creates a new Incident Ticket and it is assigned to XYZ person
2) XYZ person opens the ticket and uses the Process Flow Status bar to 
go
to directly to Incident closure, skipping the Resolution and Recovery phase.
3) A dialog form pops up (which is another view of HPD:HelpDesk) and he
enters Resolution text.
4) A notification is sent to the requester about the resolution details.

Now, We have Customised the Notification with the Tag
"SRM:SRV:IndividualSurveyMessage" and included Resolution field in the
notification body.

Now beacuse the user is skipping Resolution and Recovery phase, the 
system
is unable to capture the value of Resolution field.

Any ideas will be much appreciated.

Environment:
ITSM 7 Patch 2,
Oracle on Solaris.

Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: 5.1.2 install problems

[Barber, Dave]

We've got a few SQL databases (512 running on SQL 2k, 7 running on SQL
2k5), so I could be wanting to install it onto a SQL 2000 database, but
its not even getting to that point.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: 10 September 2007 16:05
To: arslist@ARSLIST.ORG
Subject: Re: 5.1.2 install problems


** 
It should be the other way round. Install your system on 2000, upgrade
that to 2005 after shutting down the Remedy services, and then change
the compatibility level of the SQL database to 2000. That should work.
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, September 10, 2007 10:53 AM
To: arslist@ARSLIST.ORG
Subject: 5.1.2 install problems


** 
All,
 
I'm attempting to install 5.1.2 onto a Win2k3 VMWare session as
our development system.  Ideally it should be connecting up to a SQL
2005 server.  After reading through the archives, I've set the
sp_dbcmptlevel for SQL 2000 (as per our 5.1.2 live system).
 
However, it doesn't even get to the point of asking the server
to install to - I get the "Cannot load database connection DLL" error
pop up regardless of what I do.
 
Any suggestions?
 
Ta
 
Dave

__20060125___This posting was submitted with HTML in
it___
 
Please consider the environment before printing this e-mail or its attachments.


This e-mail (and any attachments) contains information, which is confidential 
and intended solely for the attention and use of the named addressee(s). If you 
are not the intended recipient you must not copy, distribute or use it for any 
purpose or disclose the contents to any person. If you have received this 
e-mail in error, please notify us immediately at [EMAIL PROTECTED] The 
information contained in this e-mail (and any attachments) is supplied in good 
faith, but the sender shall not be under any liability in damages or otherwise 
for any reliance that may be placed upon it by the recipient. Any comments or 
opinions expressed are those of the originator not of NTT Europe Ltd. unless 
otherwise expressly stated.
 
NTT Europe Limited is a company registered in England and Wales with company 
number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 
58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. 
Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Notification Issue

[Joe D'Souza]

If you export out the record, with the resolution field, do you get a value
in it?

Is it a 0 length field? I think if I remember right, 0 length fields are not
available in notifications..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oza, Veeral
Sent: Sunday, September 09, 2007 11:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue


Nope, its a char field.



From: Action Request System discussion list(ARSList) on behalf of Joe
D'Souza
Sent: Sun 9/9/2007 9:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Issue


**
If I remember right, isn't that a display only field?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Oza, Veeral
Sent: Sunday, September 09, 2007 8:58 PM
To: arslist@ARSLIST.ORG
Subject: Notification Issue


**
Hi All,

This is what is happening:-
1) User creates a new Incident Ticket and it is assigned to XYZ person
2) XYZ person opens the ticket and uses the Process Flow Status bar to 
go
to directly to Incident closure, skipping the Resolution and Recovery phase.
3) A dialog form pops up (which is another view of HPD:HelpDesk) and he
enters Resolution text.
4) A notification is sent to the requester about the resolution details.

Now, We have Customised the Notification with the Tag
"SRM:SRV:IndividualSurveyMessage" and included Resolution field in the
notification body.

Now beacuse the user is skipping Resolution and Recovery phase, the 
system
is unable to capture the value of Resolution field.

Any ideas will be much appreciated.

Environment:
ITSM 7 Patch 2,
Oracle on Solaris.

Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: 5.1.2 install problems

[Joe D'Souza]

It should be the other way round. Install your system on 2000, upgrade that
to 2005 after shutting down the Remedy services, and then change the
compatibility level of the SQL database to 2000. That should work.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
  Sent: Monday, September 10, 2007 10:53 AM
  To: arslist@ARSLIST.ORG
  Subject: 5.1.2 install problems


  **
  All,

  I'm attempting to install 5.1.2 onto a Win2k3 VMWare session as our
development system.  Ideally it should be connecting up to a SQL 2005
server.  After reading through the archives, I've set the sp_dbcmptlevel for
SQL 2000 (as per our 5.1.2 live system).

  However, it doesn't even get to the point of asking the server to install
to - I get the "Cannot load database connection DLL" error pop up regardless
of what I do.

  Any suggestions?

  Ta

  Dave
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.485 / Virus Database: 269.13.13/998 - Release Date: 9/10/2007
8:48 AM

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: New Java Plugin Server Problems

[patrick zandi]

I think this might be related.. in my arjavaplugin.log  I am seeing this..

2007-09-06 09:02:39,986 ERROR [main]
com.bmc.arsys.pluginsvr.legacy.PluginProxy (?:?) - Error while loading the
native plugin hosting library arpluginjni
java.lang.UnsatisfiedLinkError: no arpluginjni71 in java.library.path
 at java.lang.ClassLoader.loadLibrary(Unknown Source)
 at java.lang.Runtime.loadLibrary0(Unknown Source)
 at java.lang.System.loadLibrary(Unknown Source)
 at com.bmc.arsys.pluginsvr.legacy.PluginProxy.(Unknown Source)
 at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source)
Static initialize method invoked
UserDefined value for sample Property Value
Static initialize method invoked
UserDefined value for sample null

Everthing seems to be running fine..
ENV:: Windows 2003 SP2 (ar server) ARS 7.1



On 9/9/07, Axton <[EMAIL PROTECTED]> wrote:
>
> Having trouble getting the new java based plugin server started under
> armonitor.  armonitor.log shows the following:
>
> Sun Sep  9 18:21:46 2007  Failure occurred during execl() (ARERR 33)
> Sun Sep  9 18:21:46 2007 Bad address : ./java
> Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> Sun Sep  9 18:21:46 2007 ARMonitor child process (pid:25366) started.
> ./java
> Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> Sun Sep  9 18:21:46 2007 ARMonitor child process (pid:25366) died with
> 0.
> ./java
>
> ...
>
> Sun Sep  9 18:21:46 2007  Failure occurred during execl() (ARERR 33)
> Sun Sep  9 18:21:46 2007 Bad address : ./java
> Sun Sep  9 18:21:46 2007   (ARNOTE 0)
> Sun Sep  9 18:21:46 2007
> Tried 4 restarts in 30 seconds. I give up at Sun Sep  9 18:21:46 2007
>
>
> If I manually start the process with the command listed in armonitor,
> all seems well; the process starts and continues running.
>
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$  java -Xmx512m -classpath
> /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar
> com.bmc.arsys.plugin
> vr.ARPluginServerMain -x sundev71 -i /usr/ar/sundev71 -m
> AR System Plugin Server Version 7.1.00 Build 200708221849
>
> This is on Solaris 10 sparc64x2 with a remote Oracle 10g instance
> running on linux x86-32x2.
>
> This only seems to be an issue when using libumem as the memory
> management library (enabled by setting the following at the top of the
> arsystem script):
>
> UMEM_DEBUG=default
> UMEM_LOGGING=transaction
> LD_PRELOAD=libumem.so.1
> export UMEM_DEBUG UMEM_LOGGING LD_PRELOAD
>
> Without this, it starts just fine.
>
> Some system information:
>
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ which java
> /usr/bin/java
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ java -version
> java version "1.5.0_12"
> Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04)
> Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode)
>
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ /usr/java/bin/java -version
> java version "1.5.0_12"
> Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04)
> Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode)
>
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ uname -a
> SunOS sundev01 5.10 Generic_118833-33 sun4u sparc SUNW,Sun-Fire-280R
>
> # psrinfo -v
> Status of virtual processor 0 as of: 09/09/2007 18:40:17
> on-line since 09/03/2007 03:06:09.
> The sparcv9 processor operates at 900 MHz,
>and has a sparcv9 floating point processor.
> Status of virtual processor 1 as of: 09/09/2007 18:40:17
> on-line since 09/03/2007 03:06:11.
> The sparcv9 processor operates at 900 MHz,
>and has a sparcv9 floating point processor.
>
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ cat
> /etc/arsystem/sundev71/armonitor.conf
> Monitor-directory: /usr/ar/sundev71
> SNMP-agent-enabled: F
> #/usr/ar/sundev71/bin/arsnmpd --server sundev71 -f -c
> /usr/ar/sundev71/conf/arsnmpd.conf udp:161
> /usr/ar/sundev71/bin/arserverd -s sundev71 -i /usr/ar/sundev71 -l
> /etc/arsystem/sundev71
> /usr/ar/sundev71/bin/arsvcdsp -s sundev71 -d /usr/ar/sundev71
> #/usr/ar/sundev71/bin/arservdsd -s sundev71 -i /usr/ar/sundev71
> /usr/ar/sundev71/bin/arplugin -s sundev71 -i /usr/ar/sundev71
> java -Xmx512m -classpath
> /usr/ar/sundev71/pluginsvr:/usr/ar/sundev71/pluginsvr/arpluginsvr71.jar
> com.bmc.arsys.pluginsvr.ARPluginServerMain -x sundev71 -i /um
> /usr/ar/sundev71/apps/aremail/emaild.sh start
>
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file
> /usr/ar/sundev71/bin/armonitor
> /usr/ar/sundev71/bin/armonitor: ELF 32-bit MSB executable SPARC
> Version 1, dynamically linked, stripped
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file /usr/ar/sundev71/pluginsvr
> /usr/ar/sundev71/pluginsvr: directory
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file
> /usr/ar/sundev71/pluginsvr/libarpluginjni71.so
> /usr/ar/sundev71/pluginsvr/libarpluginjni71.so: ELF 32-bit MSB dynamic
> lib SPARC Version 1, dynamically linked, not stripped
> [EMAIL PROTECTED] /usr/ar/sundev71/bin]$ file
> /usr/ar/sundev71/pluginsvr/libarjni71.so
> /usr/ar/sundev71/pluginsvr/libarjni71.so:   ELF 32-bit MS

5.1.2 install problems

[Barber, Dave]

All,
 
I'm attempting to install 5.1.2 onto a Win2k3 VMWare session as our
development system.  Ideally it should be connecting up to a SQL 2005
server.  After reading through the archives, I've set the sp_dbcmptlevel
for SQL 2000 (as per our 5.1.2 live system).
 
However, it doesn't even get to the point of asking the server to
install to - I get the "Cannot load database connection DLL" error pop
up regardless of what I do.
 
Any suggestions?
 
Ta
 
Dave
 
Please consider the environment before printing this e-mail or its attachments.


This e-mail (and any attachments) contains information, which is confidential 
and intended solely for the attention and use of the named addressee(s). If you 
are not the intended recipient you must not copy, distribute or use it for any 
purpose or disclose the contents to any person. If you have received this 
e-mail in error, please notify us immediately at [EMAIL PROTECTED] The 
information contained in this e-mail (and any attachments) is supplied in good 
faith, but the sender shall not be under any liability in damages or otherwise 
for any reliance that may be placed upon it by the recipient. Any comments or 
opinions expressed are those of the originator not of NTT Europe Ltd. unless 
otherwise expressly stated.
 
NTT Europe Limited is a company registered in England and Wales with company 
number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 
58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. 
Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM7 Assignment Structure

[Don McClure]

Hi Donanswers interspersed.
 
 
1.  Are you having the same results in each application?  Change,
Incident, etc.
A> Only current implementation  is Incident.
2.  Did you configure the applications to use the assignment engine?
 A> "Assignment Configuration" records are generated from within
ITSM's
  'Application management Console' , basic config, item #7.
3.  Did you configure them to us Capacity, number or round robin? 
 A> None of these models fit our service environment--a request
from a customer
 goes to their service area, period.  Currently, our
customer-service structure is 
 105 support groups located within 16 colleges, schools, and other
top-level organizations.
 Few of these groups will hold full FUNCTIONAL responsibility for
one type of action 
 for the entire University.  Unfortunatelydifferentiation does
prevail between types 
 of Incidents (restoration, event, etc) and exactly which group
within an organization 
 is targeted for initial response.
 
dwm
 




 
Date: Mon, 10 Sep 2007 07:39:19 -0500
From: [EMAIL PROTECTED] 
Subject: ITSM7 Assignment Structure
To: arslist@ARSLIST.ORG 

** 
Good Morning Listers!
 
We are developing Assignment rules for ARS7.1/ITSM7, and I hope 
this group can educate me as to observed behavior.  Modifications are
mild and few--ITSM is mostly OOB.
 
By my understanding, assignment rules follow these behaviors,
in this sequence:
 
1. Higher-number-of-logic-matches prevails, in case of multiple rules
being satisfied for one ticket--so the rule with the lesser match will
not be utilized.
 
2. Then, sort order governs, with lowest-numerical-sort-order
dominant.
 
3. Finally, does this triage follow the principle of 'only one
assignment
made'?  I have constructed several trials where more than one rule
(of one type--"General", "Ownership") seemed to be implemented
sequentially, with last-rule-executed being results actually recorded.
 
I have encountered multiple examples where the HIGHER (later) sort
number prevailed, among equally-valid qualification criteria
(situation
deliberately chosen for this purpose.).
 
Any observations from you folks would be most helpful.
 
ARS7.1
ITSM7
Windows2003
MS SQL
 
 
 
 
Don W. McClure, P.E.
Systems Engineer &   Application Administrator
University of North Texas
dwmac_at_unt.edu
940.565.3287
 


"Not everything that can be counted counts, and not everything that
counts can be counted."
(Albert Einstein)
__20060125___This posting was submitted with HTML
in it___ 
More photos; more messages; more whatever * Get MORE with Windows Live*
Hotmail*. NOW with 5GB storage. Get more! (
http://imagine-windowslive.com/hotmail/?locale=en-us&ocid=TXT_TAGHM_migration_HM_mini_5G_0907
) __20060125___This posting was submitted with HTML
in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: DSO Issue

[Uday Joshi]

Hi Frank,
 
1) Is anything changed which prevents connection to "destination server"
of the DSO mapping
2) Try collecting the DSO log. In addition to the regular log file,
there is one more *.log.default. This file contains detailed
intermediate actions which take place during DSO transfer. I am guessing
that you may get some clue even if the DSO is crashing.
3) You may look at the form Distributed Pending. See whether the oldest
is getting processed or not. If DSO is crashing is crashing while
processing same record, there could be some data issue.
 
Hope you will get some clue from the above steps.
 
 
Best Regards,
 
Uday Joshi
 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Saturday, September 08, 2007 03:02 AM
To: arslist@ARSLIST.ORG
Subject: DSO Issue


** Having issue with DSO. All of a sudden it is crashing. I start it up
and then it crashes with a CORE file. I tried stopping and restarting
ARS and everything starts OK except for DSO. As far as I know nothing
has changed on the server. I generated a TRUSS file but did not see
anything -- although there was lots output and not everything I
understood :) 

Any thoughts on what to look at.

ARS 6.3 p20, Solaris 9
Sybase 12.5, LINUX

__20060125___This posting was submitted with HTML in
it___ 



The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments. 

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.
 
www.wipro.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: ITSM7 Assignment Structure

[Don Simmons]

Don,
 
A few questions:
 
1.  Are you having the same results in each application?  Change, Incident, etc.
2.  Did you configure the applications to use the assignment engine?
3.  Did you configure them to us Capacity, number or round robin?
 
Don
 
 


Date: Mon, 10 Sep 2007 07:39:19 -0500From: [EMAIL PROTECTED]: ITSM7 Assignment 
StructureTo: [EMAIL PROTECTED] 

Good Morning Listers!
 
We are developing Assignment rules for ARS7.1/ITSM7, and I hope this group can 
educate me as to observed behavior.  Modifications aremild and few--ITSM is 
mostly OOB.
 
By my understanding, assignment rules follow these behaviors,in this sequence:
 
1. Higher-number-of-logic-matches prevails, in case of multiple rulesbeing 
satisfied for one ticket--so the rule with the lesser match willnot be utilized.
 
2. Then, sort order governs, with lowest-numerical-sort-order dominant.
 
3. Finally, does this triage follow the principle of 'only one assignmentmade'? 
 I have constructed several trials where more than one rule(of one 
type--"General", "Ownership") seemed to be implementedsequentially, with 
last-rule-executed being results actually recorded.
 
I have encountered multiple examples where the HIGHER (later) sortnumber 
prevailed, among equally-valid qualification criteria (situationdeliberately 
chosen for this purpose.).
 
Any observations from you folks would be most helpful.
 
ARS7.1
ITSM7
Windows2003
MS SQL
 
 
 
 
Don W. McClure, P.E.Systems Engineer &   Application AdministratorUniversity of 
North Texas
dwmac_at_unt.edu
940.565.3287
 


"Not everything that can be counted counts, and not everything that counts can 
be counted."(Albert Einstein)__20060125___This posting was 
submitted with HTML in it___ 
_
More photos; more messages; more whatever – Get MORE with Windows Live™ 
Hotmail®. NOW with 5GB storage.
http://imagine-windowslive.com/hotmail/?locale=en-us&ocid=TXT_TAGHM_migration_HM_mini_5G_0907
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

ITSM7 Assignment Structure

[Don McClure]

Good Morning Listers!
 
We are developing Assignment rules for ARS7.1/ITSM7, and I hope 
this group can educate me as to observed behavior.  Modifications are
mild and few--ITSM is mostly OOB.
 
By my understanding, assignment rules follow these behaviors,
in this sequence:
 
1. Higher-number-of-logic-matches prevails, in case of multiple rules
being satisfied for one ticket--so the rule with the lesser match will
not be utilized.
 
2. Then, sort order governs, with lowest-numerical-sort-order dominant.
 
3. Finally, does this triage follow the principle of 'only one assignment
made'?  I have constructed several trials where more than one rule
(of one type--"General", "Ownership") seemed to be implemented
sequentially, with last-rule-executed being results actually recorded.
 
I have encountered multiple examples where the HIGHER (later) sort
number prevailed, among equally-valid qualification criteria (situation
deliberately chosen for this purpose.).
 
Any observations from you folks would be most helpful.
 
ARS7.1
ITSM7
Windows2003
MS SQL
 
 
 
 
Don W. McClure, P.E.
Systems Engineer &   Application Administrator
University of North Texas
dwmac_at_unt.edu
940.565.3287
 


"Not everything that can be counted counts, and not everything that counts can 
be counted."
(Albert Einstein)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Instance ID

[Murtuza B]

Known Issue. This was solved by CMDB 1.1 Patch 003 for me.
I had this problem only while generating CMDB instance IDs though.
 
If you are having it with plain ARS, then try a higher patch for ARS.
 
Regards,
Murtuza Bookwala 

 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of remedy arlist
Sent: Monday, September 10, 2007 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Instance ID


** 

Hi Arlist,

 I have ARS 6.03 installed on SQL 2000. Some of the instance Id's
produced by Remedy inclueds characters like '[' (ex:
SH00110A5FEA769fTbRgY[X4QgbTsG ) which are unable to be resolved by SQL
2000. Please let me know if i can restrict the system to generate
instance ID independent of '[' character, if not is their a way in which
SQL 2000 can read this data.

Awaiting a speedy reply,

Regards,
AV

__20060125___This posting was submitted with HTML in
it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Instance ID

[remedy arlist]

Hi Arlist,

 I have ARS 6.03 installed on SQL 2000. Some of the instance Id's produced
by Remedy inclueds characters like '[' (ex: SH00110A5FEA769fTbRgY[X4QgbTsG)
which are unable to be resolved by SQL 2000. Please let me know if i can
restrict the system to generate instance ID independent of '[' character, if
not is their a way in which SQL 2000 can read this data.

Awaiting a speedy reply,

Regards,
AV

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Instance ID

[remedy arlist]

Hi Arlist,

 I have ARS 6.03 installed on SQL 2000. Some of the instance Id's produced
by Remedy inclueds characters like '[' (ex: SH00110A5FEA769fTbRgY[X4QgbTsG)
which are unable to be resolved by SQL 2000. Please let me know if i can
restrict the system to generate instance ID independent of '[' character, if
not is their a way in which SQL 2000 can read this data.

Awaiting a speedy reply,

Regards,
AV

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"